Period
to 26 May 2020

The following table provides summary statistics for permanent job vacancies advertised in Kent with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 26 May 2020 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
South East > Kent
6 months to
26 May 2020
Same period 2019 Same period 2018
Rank 46 60 69
Rank change year-on-year +14 +9 -4
Permanent jobs citing CRM 13 36 42
As % of all permanent jobs advertised in Kent 2.74% 4.00% 3.63%
As % of the Processes & Methodologies category 3.06% 4.50% 4.11%
Number of salaries quoted 9 37 41
Median annual salary £40,000 £52,500 £47,500
Median salary % change year-on-year -23.81% +10.53% +18.75%
10th Percentile £23,150 £25,750 £23,650
90th Percentile £120,000 £65,500 £58,750
South East median annual salary £47,500 £47,500 £47,500

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Kent with a requirement for process or methodology skills.

All Process and Methodology Skills
Kent
Permanent vacancies with a requirement for process or methodology skills 425 800 1,021
As % of all permanent IT jobs advertised in Kent 89.66% 88.79% 88.32%
Number of salaries quoted 326 674 889
Median annual salary £45,000 £40,000 £42,000
Median salary % change year-on-year +12.50% -4.76% +5.00%
10th Percentile £26,625 £25,000 £23,250
90th Percentile £65,625 £65,000 £60,000
South East median annual salary £50,000 £50,000 £45,000
% change year-on-year - +11.11% -

CRM
Job Vacancy Trend in Kent

Job postings citing CRM as a proportion of all IT jobs advertised in Kent.

Job vacancy trend for CRM in Kent

CRM
Salary Trend in Kent

3-month moving average salary quoted in jobs citing CRM in Kent.

Salary trend for CRM in Kent

CRM
Salary Histogram in Kent

Salary distribution for jobs citing CRM in Kent over the 6 months to 26 May 2020.

Salary histogram for CRM in Kent

CRM
Job Locations in Kent

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the Kent region over the 6 months to 26 May 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tunbridge Wells +1 5 £120,000 +118.18%
Maidstone - 4 £25,000 -
Swanley - 3 £40,000 - 1
West Malling +19 1 £26,000 -13.33%
CRM
South East

For the 6 months to 26 May 2020, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Kent region with a requirement for CRM.

1 8 (61.54%) Microsoft
1 8 (61.54%) Dynamics CRM
2 7 (53.85%) Finance
3 6 (46.15%) Data Cleansing
3 6 (46.15%) Microsoft Office
4 5 (38.46%) Marketing
5 3 (23.08%) Legal
5 3 (23.08%) Data Management
5 3 (23.08%) Windows
5 3 (23.08%) Active Directory
5 3 (23.08%) Microsoft Certification
5 3 (23.08%) Microsoft Excel
5 3 (23.08%) SharePoint
5 3 (23.08%) Business Development
5 3 (23.08%) JIRA
5 3 (23.08%) Time Management
5 3 (23.08%) Microsoft PowerPoint
5 3 (23.08%) Analytical Skills
5 3 (23.08%) Dashboard Development
5 3 (23.08%) Presales
5 3 (23.08%) Technology Roadmap
6 2 (15.38%) TOGAF Certification
6 2 (15.38%) Dynamics 365
6 2 (15.38%) iManage
6 2 (15.38%) Office 365
6 2 (15.38%) Mentoring
6 2 (15.38%) SQL
6 2 (15.38%) TOGAF
7 1 (7.69%) Service Delivery
7 1 (7.69%) Back Office

CRM
Co-occurring IT Skills in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (23.08%) SharePoint
2 1 (7.69%) IIS
Applications
1 6 (46.15%) Microsoft Office
2 3 (23.08%) Microsoft Excel
2 3 (23.08%) Microsoft PowerPoint
Business Applications
1 8 (61.54%) Dynamics CRM
Cloud Services
1 2 (15.38%) Dynamics 365
1 2 (15.38%) Office 365
Communications & Networking
1 1 (7.69%) FTP
Development Applications
1 3 (23.08%) JIRA
General
1 7 (53.85%) Finance
2 5 (38.46%) Marketing
3 3 (23.08%) Legal
4 1 (7.69%) Back Office
4 1 (7.69%) Billing
4 1 (7.69%) Law
4 1 (7.69%) Telecoms
Job Titles
1 4 (30.77%) Administrator
2 2 (15.38%) Analyst
2 2 (15.38%) Applications Engineer
2 2 (15.38%) Architect
2 2 (15.38%) Microsoft Engineer
2 2 (15.38%) Solutions Architect
2 2 (15.38%) Support Engineer
3 1 (7.69%) 3rd Line Engineer
3 1 (7.69%) 3rd Line Support
3 1 (7.69%) Applications Support
3 1 (7.69%) Applications Support Engineer
3 1 (7.69%) Consultant
3 1 (7.69%) Data Analyst
3 1 (7.69%) Information Analyst
3 1 (7.69%) MI Analyst
3 1 (7.69%) SharePoint Engineer
3 1 (7.69%) SharePoint Support
3 1 (7.69%) Software Consultant
3 1 (7.69%) Support Consultant
3 1 (7.69%) Windows Support Engineer
Miscellaneous
1 3 (23.08%) Analytical Skills
Operating Systems
1 3 (23.08%) Windows
Processes & Methodologies
1 6 (46.15%) Data Cleansing
2 3 (23.08%) Business Development
2 3 (23.08%) Dashboard Development
2 3 (23.08%) Data Management
2 3 (23.08%) Presales
2 3 (23.08%) Technology Roadmap
2 3 (23.08%) Time Management
3 2 (15.38%) Mentoring
3 2 (15.38%) TOGAF
4 1 (7.69%) Contact Management
4 1 (7.69%) ITIL
4 1 (7.69%) Problem-Solving
4 1 (7.69%) Service Delivery
Programming Languages
1 2 (15.38%) SQL
2 1 (7.69%) C#
2 1 (7.69%) Java
Qualifications
1 3 (23.08%) Microsoft Certification
2 2 (15.38%) TOGAF Certification
3 1 (7.69%) MCITP
3 1 (7.69%) MCSA
3 1 (7.69%) MCSE
3 1 (7.69%) MCTS
System Software
1 3 (23.08%) Active Directory
Vendors
1 8 (61.54%) Microsoft
2 2 (15.38%) iManage
3 1 (7.69%) Oracle