Period
to 20 July 2019

The median annual salary for a Service Desk Analyst was £22,000 in advertised job vacancies in Leeds during the 6 months to 20 July 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
6 months to
20 Jul 2019
Same period 2018 Same period 2017
Rank 146 161 173
Rank change year-on-year +15 +12 +23
Permanent jobs requiring a Service Desk Analyst 27 47 49
As % of all permanent IT jobs advertised in Leeds 0.87% 0.99% 0.96%
As % of the Job Titles category 0.89% 1.02% 0.99%
Number of salaries quoted 27 42 40
Leeds median annual salary £22,000 £19,000 £22,500
Median salary % change year-on-year +15.79% -15.56% +2.27%
10th Percentile £18,000 £17,250 £18,500
90th Percentile £23,750 £28,750 £30,250
West Yorkshire median annual salary £22,250 £19,000 £22,500
% change year-on-year +17.11% -15.56% +4.65%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Leeds. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Leeds
Permanent vacancies in Leeds with a recognized job title 3,021 4,609 4,934
% of permanent IT jobs with a recognized job title 97.29% 96.87% 97.09%
Number of salaries quoted 2,604 3,866 4,217
Leeds median annual salary £45,000 £45,000 £44,031
Median salary % change year-on-year - +2.20% +10.08%
10th Percentile £28,750 £27,500 £26,250
90th Percentile £65,000 £65,000 £62,500
West Yorkshire median annual salary £42,500 £45,000 £42,500
% change year-on-year -5.56% +5.88% +6.25%

Service Desk Analyst
Job Vacancy Trend in Leeds

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Leeds.

Job vacancy trend for Service Desk Analyst in Leeds

Service Desk Analyst
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Leeds.

Salary trend for Service Desk Analyst in Leeds

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Leeds

For the 6 months to 20 July 2019, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Leeds region featuring Service Desk Analyst in the job title.

1 16 (59.26%) Active Directory
1 16 (59.26%) ITIL
2 11 (40.74%) Service Management
3 10 (37.04%) Microsoft Office
3 10 (37.04%) Office 365
4 9 (33.33%) Windows
5 8 (29.63%) Microsoft
6 7 (25.93%) ITIL V3
7 5 (18.52%) Microsoft Certification
7 5 (18.52%) Finance
7 5 (18.52%) MCSE
7 5 (18.52%) MCSA
7 5 (18.52%) SQL
8 4 (14.81%) SLA
9 3 (11.11%) Citrix
9 3 (11.11%) Service Delivery
9 3 (11.11%) Firewall
9 3 (11.11%) LAN
9 3 (11.11%) WAN
9 3 (11.11%) DNS
9 3 (11.11%) vSphere
9 3 (11.11%) VMware
9 3 (11.11%) Avaya
9 3 (11.11%) WatchGuard
9 3 (11.11%) VMware Infrastructure
9 3 (11.11%) Windows Server 2008
9 3 (11.11%) XenDesktop
9 3 (11.11%) Data Entry
9 3 (11.11%) Windows Server
9 3 (11.11%) Windows 10

Service Desk Analyst Skill Set
Co-occurring IT Skills in Leeds by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 10 (37.04%) Microsoft Office
2 1 (3.70%) Microsoft Excel
Cloud Services
1 10 (37.04%) Office 365
Communications & Networking
1 3 (11.11%) DNS
1 3 (11.11%) Firewall
1 3 (11.11%) LAN
1 3 (11.11%) WAN
General
1 5 (18.52%) Finance
Miscellaneous
1 1 (3.70%) Self-Motivation
Operating Systems
1 9 (33.33%) Windows
2 3 (11.11%) Windows 10
2 3 (11.11%) Windows Server
2 3 (11.11%) Windows Server 2008
3 1 (3.70%) Windows 7
Processes & Methodologies
1 16 (59.26%) ITIL
2 11 (40.74%) Service Management
3 7 (25.93%) ITIL V3
4 3 (11.11%) Data Entry
4 3 (11.11%) Problem-Solving
4 3 (11.11%) Service Delivery
5 2 (7.41%) Decision-Making
5 2 (7.41%) Mobile Device Management
6 1 (3.70%) ITSM
6 1 (3.70%) SDLC
Programming Languages
1 5 (18.52%) SQL
Qualifications
1 5 (18.52%) MCSA
1 5 (18.52%) MCSE
1 5 (18.52%) Microsoft Certification
2 1 (3.70%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 4 (14.81%) SLA
System Software
1 16 (59.26%) Active Directory
2 3 (11.11%) VMware Infrastructure
2 3 (11.11%) vSphere
2 3 (11.11%) XenDesktop
Vendors
1 8 (29.63%) Microsoft
2 3 (11.11%) Avaya
2 3 (11.11%) Citrix
2 3 (11.11%) VMware
2 3 (11.11%) WatchGuard