Period
to 20 November 2017

The median annual salary for a Service Desk Analyst was £22,000 in advertised job vacancies in Leeds during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 191 154 207
Rank change year-on-year -37 +53 +1
Permanent jobs requiring a Service Desk Analyst 32 77 69
As % of all permanent IT jobs advertised in Leeds 0.65% 1.44% 0.99%
As % of the Job Titles category 0.67% 1.46% 1.01%
Number of salaries quoted 22 75 60
Leeds median annual salary £22,000 £22,000 £21,000
Median salary % change year-on-year - +4.76% +10.53%
10th Percentile £19,000 £17,550 £18,000
90th Percentile £32,800 £27,000 £24,500
West Yorkshire median annual salary £21,250 £22,000 £20,250
% change year-on-year -3.41% +8.64% +6.58%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Leeds. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Leeds
Permanent vacancies in Leeds with a recognized job title 4794 5258 6801
% of permanent IT jobs with a recognized job title 97.04% 98.08% 97.73%
Number of salaries quoted 4054 4534 5469
Leeds median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - +6.25%
10th Percentile £26,825 £25,750 £26,250
90th Percentile £62,500 £62,500 £60,000
West Yorkshire median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

Service Desk Analyst
Job Vacancy Trend in Leeds

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Leeds.

Job vacancy trend for Service Desk Analyst in Leeds

Service Desk Analyst
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Leeds.

Salary trend for Service Desk Analyst in Leeds

Service Desk Analyst
Salary Histogram in Leeds

The salary distribution of IT jobs citing Service Desk Analyst in Leeds over the 6 months to 20 November 2017.

Salary histogram for Service Desk Analyst in Leeds

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Leeds

For the 6 months to 20 November 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Leeds region featuring Service Desk Analyst in the job title.

1 19 (59.38%) Microsoft
1 19 (59.38%) Windows
2 18 (56.25%) Microsoft Office
3 16 (50.00%) Active Directory
4 12 (37.50%) Finance
5 10 (31.25%) ITIL
6 8 (25.00%) DHCP
6 8 (25.00%) DNS
6 8 (25.00%) Citrix
7 7 (21.88%) Office 365
7 7 (21.88%) TCP/IP
7 7 (21.88%) Windows 7
8 6 (18.75%) Microsoft Azure
8 6 (18.75%) Digital Marketing
8 6 (18.75%) Retail
8 6 (18.75%) Marketing
8 6 (18.75%) VPN
8 6 (18.75%) SAP
8 6 (18.75%) Service Management
8 6 (18.75%) Mac OS X
8 6 (18.75%) Creative Thinking
9 4 (12.50%) Analytical Skills
10 3 (9.38%) Configuration Management
10 3 (9.38%) SQL
10 3 (9.38%) T-SQL
10 3 (9.38%) SQL Server
10 3 (9.38%) Creative Problem-Solving
11 2 (6.25%) Mentoring
11 2 (6.25%) Windows Server
11 2 (6.25%) Windows 8

Service Desk Analyst Skill Set
Co-occurring IT Skills in Leeds by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.13%) MS Exchange
Applications
1 18 (56.25%) Microsoft Office
2 1 (3.13%) Microsoft Excel
2 1 (3.13%) Microsoft PowerPoint
Business Applications
1 2 (6.25%) assyst
Cloud Services
1 7 (21.88%) Office 365
2 6 (18.75%) Microsoft Azure
3 1 (3.13%) Amazon AWS
3 1 (3.13%) Cloud Computing
Communications & Networking
1 8 (25.00%) DHCP
1 8 (25.00%) DNS
2 7 (21.88%) TCP/IP
3 6 (18.75%) VPN
4 1 (3.13%) Intranet
4 1 (3.13%) Remote Desktop
Database & Business Intelligence
1 3 (9.38%) SQL Server
General
1 12 (37.50%) Finance
2 6 (18.75%) Marketing
2 6 (18.75%) Retail
3 1 (3.13%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (3.13%) Web Services
Miscellaneous
1 4 (12.50%) Analytical Skills
2 2 (6.25%) CMDB
3 1 (3.13%) Video\Live Streaming
Operating Systems
1 19 (59.38%) Windows
2 7 (21.88%) Windows 7
3 6 (18.75%) Mac OS X
4 2 (6.25%) Windows 8
4 2 (6.25%) Windows Server
5 1 (3.13%) CentOS
5 1 (3.13%) Linux
5 1 (3.13%) Red Hat Enterprise Linux
5 1 (3.13%) Windows 10
5 1 (3.13%) Windows 2000
5 1 (3.13%) Windows Server 2003
5 1 (3.13%) Windows Server 2008
5 1 (3.13%) Windows Server 2012
5 1 (3.13%) Windows Vista
5 1 (3.13%) Windows XP
Processes & Methodologies
1 10 (31.25%) ITIL
2 6 (18.75%) Creative Thinking
2 6 (18.75%) Digital Marketing
2 6 (18.75%) Service Management
3 3 (9.38%) Configuration Management
3 3 (9.38%) Creative Problem-Solving
4 2 (6.25%) Change Management
4 2 (6.25%) ITSM
4 2 (6.25%) Mentoring
5 1 (3.13%) Collaborative Working
5 1 (3.13%) Continuous Improvement
5 1 (3.13%) CRM
5 1 (3.13%) ERP
5 1 (3.13%) HOOD
5 1 (3.13%) Mathematics
5 1 (3.13%) System Testing
5 1 (3.13%) Trend Analysis
Programming Languages
1 3 (9.38%) SQL
1 3 (9.38%) T-SQL
2 1 (3.13%) C
Qualifications
1 1 (3.13%) ITIL Certification
1 1 (3.13%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 1 (3.13%) SLA
System Software
1 16 (50.00%) Active Directory
2 1 (3.13%) VMware Infrastructure
Systems Management
1 1 (3.13%) DameWare
1 1 (3.13%) ServiceCenter
Vendors
1 19 (59.38%) Microsoft
2 8 (25.00%) Citrix
3 6 (18.75%) SAP
4 1 (3.13%) Bomgar
4 1 (3.13%) HP
4 1 (3.13%) Red Hat
4 1 (3.13%) VMware