Period
to 27 February 2020

The median annual salary for a Service Desk Analyst was £23,500 in advertised job vacancies in Leeds during the 6 months to 27 February 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
6 months to
27 Feb 2020
Same period 2019 Same period 2018
Rank 124 144 198
Rank change year-on-year +20 +54 -32
Permanent jobs requiring a Service Desk Analyst 39 39 23
As % of all permanent IT jobs advertised in Leeds 1.30% 1.21% 0.46%
As % of the Job Titles category 1.35% 1.25% 0.47%
Number of salaries quoted 37 37 20
Leeds median annual salary £23,500 £19,000 £21,500
Median salary % change year-on-year +23.68% -11.63% -2.27%
10th Percentile £20,900 £18,000 £18,950
90th Percentile £34,250 £23,600 £25,138
West Yorkshire median annual salary £23,500 £19,000 £21,000
% change year-on-year +23.68% -9.52% -4.55%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Leeds. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Leeds
Permanent vacancies in Leeds with a recognized job title 2,885 3,129 4,844
% of permanent IT jobs with a recognized job title 96.42% 97.29% 97.43%
Number of salaries quoted 2,424 2,687 4,119
Leeds median annual salary £48,000 £45,000 £45,000
Median salary % change year-on-year +6.67% - +5.88%
10th Percentile £28,379 £26,750 £28,950
90th Percentile £70,000 £65,000 £61,250
West Yorkshire median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - -

Service Desk Analyst
Job Vacancy Trend in Leeds

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Leeds.

Job vacancy trend for Service Desk Analyst in Leeds

Service Desk Analyst
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Leeds.

Salary trend for Service Desk Analyst in Leeds

Service Desk Analyst
Salary Histogram in Leeds

The salary distribution of IT jobs citing Service Desk Analyst in Leeds over the 6 months to 27 February 2020.

Salary histogram for Service Desk Analyst in Leeds

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Leeds

For the 6 months to 27 February 2020, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Leeds region featuring Service Desk Analyst in the job title.

1 30 (76.92%) Microsoft
2 27 (69.23%) Windows
3 25 (64.10%) Microsoft Office
3 25 (64.10%) Active Directory
3 25 (64.10%) Office 365
4 24 (61.54%) Windows 10
5 22 (56.41%) SLA
6 21 (53.85%) ITIL
7 18 (46.15%) ITSM
8 15 (38.46%) Citrix
9 12 (30.77%) Problem-Solving
10 11 (28.21%) Terminal Services
10 11 (28.21%) Windows 7
11 10 (25.64%) Workflow
11 10 (25.64%) Case Management
12 9 (23.08%) Mobile Device Management
12 9 (23.08%) Service Management
13 8 (20.51%) VoIP
14 7 (17.95%) Finance
14 7 (17.95%) Service Delivery
15 6 (15.38%) MS Exchange
15 6 (15.38%) Windows Server
15 6 (15.38%) Decision-Making
16 5 (12.82%) ITIL Certification
16 5 (12.82%) Telecoms
17 4 (10.26%) Windows Server 2012
18 3 (7.69%) VMware
18 3 (7.69%) Information Security
18 3 (7.69%) DHCP
18 3 (7.69%) TCP/IP

Service Desk Analyst Skill Set
Co-occurring IT Skills in Leeds by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (15.38%) MS Exchange
2 3 (7.69%) Exchange Server 2013
Applications
1 25 (64.10%) Microsoft Office
Business Applications
1 2 (5.13%) assyst
Cloud Services
1 25 (64.10%) Office 365
2 1 (2.56%) Azure
Communications & Networking
1 8 (20.51%) VoIP
2 3 (7.69%) DHCP
2 3 (7.69%) DNS
2 3 (7.69%) TCP/IP
2 3 (7.69%) VPN
3 1 (2.56%) LAN
3 1 (2.56%) WAN
3 1 (2.56%) Wireless
General
1 7 (17.95%) Finance
2 5 (12.82%) Telecoms
3 2 (5.13%) Banking
4 1 (2.56%) Legal
Libraries, Frameworks & Software Standards
1 1 (2.56%) COM
Miscellaneous
1 3 (7.69%) iPhone
2 2 (5.13%) Analytical Skills
3 1 (2.56%) Fat Client
3 1 (2.56%) Management Information System
3 1 (2.56%) Self-Motivation
3 1 (2.56%) Thin Client
Operating Systems
1 27 (69.23%) Windows
2 24 (61.54%) Windows 10
3 11 (28.21%) Windows 7
4 6 (15.38%) Windows Server
5 4 (10.26%) Windows Server 2012
6 3 (7.69%) Windows Server 2008
7 1 (2.56%) Windows 8
Processes & Methodologies
1 21 (53.85%) ITIL
2 18 (46.15%) ITSM
3 12 (30.77%) Problem-Solving
4 10 (25.64%) Case Management
4 10 (25.64%) Workflow
5 9 (23.08%) Mobile Device Management
5 9 (23.08%) Service Management
6 7 (17.95%) Service Delivery
7 6 (15.38%) Decision-Making
8 3 (7.69%) Information Security
8 3 (7.69%) Time Management
9 2 (5.13%) Acceptance Criteria
9 2 (5.13%) Agile Software Development
9 2 (5.13%) Continuous Improvement
9 2 (5.13%) Disaster Recovery
9 2 (5.13%) ITIL V3
10 1 (2.56%) Statistics
Qualifications
1 5 (12.82%) ITIL Certification
Quality Assurance & Compliance
1 22 (56.41%) SLA
System Software
1 25 (64.10%) Active Directory
2 11 (28.21%) Terminal Services
3 1 (2.56%) Hyper-V
3 1 (2.56%) VMware Infrastructure
3 1 (2.56%) XenApp
Systems Management
1 3 (7.69%) SCCM
2 1 (2.56%) AirWatch
Vendors
1 30 (76.92%) Microsoft
2 15 (38.46%) Citrix
3 3 (7.69%) ServiceNow
3 3 (7.69%) VMware