1st Line Support Technician Job Trends in London

First Line Support Technician
England > London

The median First Line Support Technician salary in London is £27,500 per year, according to job vacancies posted during the 6 months leading to 4 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
4 Nov 2025
Same period 2024 Same period 2023
Rank 378 - 467
Rank change year-on-year - - +334
Permanent jobs requiring a 1st Line Support Technician 3 0 6
As % of all permanent jobs in London 0.025% - 0.031%
As % of the Job Titles category 0.027% - 0.032%
Number of salaries quoted 3 0 6
10th Percentile - - £20,875
25th Percentile £26,250 - £22,688
Median annual salary (50th Percentile) £27,500 - £26,000
Median % change year-on-year - - -13.33%
75th Percentile £28,750 - £29,511
90th Percentile - - £32,594
England median annual salary £25,500 £26,000 £24,500
% change year-on-year -1.92% +6.12% -1.39%

All Permanent IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 11,061 16,390 18,473
% of permanent jobs with a recognized job title 91.13% 95.04% 95.14%
Number of salaries quoted 7,230 10,053 15,089
10th Percentile £36,250 £41,000 £41,250
25th Percentile £50,000 £53,750 £55,000
Median annual salary (50th Percentile) £72,500 £75,000 £75,000
Median % change year-on-year -3.33% - +3.45%
75th Percentile £95,000 £95,000 £95,000
90th Percentile £120,000 £118,750 £115,000
England median annual salary £53,500 £57,500 £60,000
% change year-on-year -6.96% -4.17% -

1st Line Support Technician
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring '1st Line Support Technician' in the job title relative to all permanent IT jobs advertised in London.

1st Line Support Technician job vacancy trend in London

1st Line Support Technician
Salary Trend in London

Salary distribution trend for 1st Line Support Technician job vacancies in London.

Salary distribution trend for 1st Line Support Technician job vacancies in London

1st Line Support Technician Skill Set
Top 15 Co-Occurring Skills & Capabilities in London

For the 6 months to 4 November 2025, 1st Line Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring 1st Line Support Technician in the job title.

1 3 (100.00%) A+ Certification
1 3 (100.00%) Apple
1 3 (100.00%) Customer Service
1 3 (100.00%) DHCP
1 3 (100.00%) DNS
1 3 (100.00%) Google
1 3 (100.00%) Google Workspace
1 3 (100.00%) ITIL
1 3 (100.00%) Mac OS
1 3 (100.00%) Microsoft
1 3 (100.00%) Microsoft 365
1 3 (100.00%) Microsoft Certification
1 3 (100.00%) SaaS
1 3 (100.00%) TCP/IP
1 3 (100.00%) Windows

1st Line Support Technician Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Cloud Services
1 3 (100.00%) Google Workspace
1 3 (100.00%) Microsoft 365
1 3 (100.00%) SaaS
Communications & Networking
1 3 (100.00%) DHCP
1 3 (100.00%) DNS
1 3 (100.00%) TCP/IP
General
1 3 (100.00%) Social Skills
Miscellaneous
1 3 (100.00%) Onboarding
Operating Systems
1 3 (100.00%) Mac OS
1 3 (100.00%) Windows
Processes & Methodologies
1 3 (100.00%) Customer Service
1 3 (100.00%) ITIL
Qualifications
1 3 (100.00%) A+ Certification
1 3 (100.00%) Microsoft Certification
Vendors
1 3 (100.00%) Apple
1 3 (100.00%) Google
1 3 (100.00%) Microsoft