1st/2nd Line Support Engineer Jobs in London

1st/2nd Line Support Engineer
England > London

The median 1st/2nd Line Support Engineer salary in London is £34,500 per year, according to job vacancies posted during the 6 months leading to 6 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
6 May 2025
Same period 2024 Same period 2023
Rank 379 480 608
Rank change year-on-year +101 +128 +230
Permanent jobs requiring a 1st/2nd Line Support Engineer 6 25 25
As % of all permanent jobs advertised in London 0.047% 0.11% 0.071%
As % of the Job Titles category 0.052% 0.11% 0.075%
Number of salaries quoted 6 24 22
10th Percentile £28,000 £28,925 £26,250
25th Percentile £32,375 £32,688 £27,500
Median annual salary (50th Percentile) £34,500 £33,500 £32,500
Median % change year-on-year +2.99% +3.08% -
75th Percentile £37,625 £36,375 £34,750
90th Percentile £38,000 £40,000 £39,650
England median annual salary £33,500 £30,000 £28,500
% change year-on-year +11.67% +5.26% +1.79%

All Permanent IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 11,521 22,183 33,419
% of permanent jobs with a recognized job title 90.20% 94.12% 95.04%
Number of salaries quoted 7,470 16,676 24,569
10th Percentile £41,250 £38,084 £42,500
25th Percentile £55,000 £51,250 £55,000
Median annual salary (50th Percentile) £75,000 £70,000 £72,500
Median % change year-on-year +7.14% -3.45% +3.57%
75th Percentile £100,000 £93,750 £95,000
90th Percentile £122,500 £115,000 £115,000
England median annual salary £57,500 £53,500 £60,800
% change year-on-year +7.48% -12.01% +1.33%

1st/2nd Line Support Engineer
Job Vacancy Trend in London

Job postings that featured 1st/2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 1st/2nd Line Support Engineer in London

1st/2nd Line Support Engineer
Salary Trend in London

3-month moving average salary quoted in jobs citing 1st/2nd Line Support Engineer in London.

Salary trend for 1st/2nd Line Support Engineer in London

1st/2nd Line Support Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Engineer within the London region over the 6 months to 6 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +23 1 £34,000 +9.68%
1st/2nd Line Support Engineer
England

1st/2nd Line Support Engineer Skill Set
Top 22 Co-occurring Skills and Capabilities in London

For the 6 months to 6 May 2025, 1st/2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring 1st/2nd Line Support Engineer in the job title.

1 6 (100.00%) Microsoft 365
2 5 (83.33%) Microsoft Intune
3 4 (66.67%) ITIL
3 4 (66.67%) Windows
3 4 (66.67%) Active Directory
4 3 (50.00%) Windows 10
5 2 (33.33%) Microsoft Office
5 2 (33.33%) Microsoft
6 1 (16.67%) Sophos
6 1 (16.67%) Microsoft Exchange
6 1 (16.67%) VPN
6 1 (16.67%) Service Delivery
6 1 (16.67%) IT Asset Management
6 1 (16.67%) Mimecast
6 1 (16.67%) Asset Management
6 1 (16.67%) CMDB
6 1 (16.67%) WatchGuard
6 1 (16.67%) PowerShell
6 1 (16.67%) iPhone
6 1 (16.67%) Azure
6 1 (16.67%) Virtual Desktop
6 1 (16.67%) Social Skills

1st/2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (16.67%) Microsoft Exchange
Applications
1 2 (33.33%) Microsoft Office
Cloud Services
1 6 (100.00%) Microsoft 365
2 1 (16.67%) Azure
2 1 (16.67%) Mimecast
Communications & Networking
1 1 (16.67%) VPN
General
1 1 (16.67%) Social Skills
Miscellaneous
1 1 (16.67%) CMDB
1 1 (16.67%) iPhone
Operating Systems
1 4 (66.67%) Windows
2 3 (50.00%) Windows 10
Processes & Methodologies
1 4 (66.67%) ITIL
2 1 (16.67%) Asset Management
2 1 (16.67%) IT Asset Management
2 1 (16.67%) Service Delivery
Programming Languages
1 1 (16.67%) PowerShell
System Software
1 4 (66.67%) Active Directory
2 1 (16.67%) Virtual Desktop
Systems Management
1 5 (83.33%) Microsoft Intune
Vendors
1 2 (33.33%) Microsoft
2 1 (16.67%) Sophos
2 1 (16.67%) WatchGuard