Period
to 19 April 2018

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 19 April 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
England > London
6 months to
19 Apr 2018
Same period 2017 Same period 2016
Rank 140 155 134
Rank change year-on-year +15 -21 -36
Permanent jobs citing Service Delivery 1,726 1,563 2,110
As % of all permanent IT jobs advertised in London 2.47% 2.27% 2.51%
As % of the Processes & Methodologies category 2.69% 2.49% 2.76%
Number of salaries quoted 1,328 1,240 1,633
London median annual salary £55,000 £55,000 £56,000
Median salary % change year-on-year - -1.79% +4.67%
10th Percentile £32,750 £30,500 £34,800
90th Percentile £84,125 £80,000 £85,000
England median annual salary £50,000 £47,500 £50,000
% change year-on-year +5.26% -5.00% +5.26%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 64,186 62,810 76,473
As % of all permanent IT jobs advertised in London 91.79% 91.23% 90.98%
Number of salaries quoted 52,626 52,692 65,459
London median annual salary £60,000 £60,000 £55,000
Median salary % change year-on-year - +9.09% -
10th Percentile £35,500 £33,750 £33,500
90th Percentile £93,750 £90,000 £87,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +2.15%

Service Delivery
Job Vacancy Trend in London

Job postings citing Service Delivery as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Delivery in London

Service Delivery
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in London.

Salary trend for Service Delivery in London

Service Delivery
Salary Histogram in London

The salary distribution of IT jobs citing Service Delivery in London over the 6 months to 19 April 2018.

Salary histogram for Service Delivery in London

Service Delivery
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the London region over the 6 months to 19 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +20 411 £55,000 +4.76% 38
West London +22 90 £50,000 -2.44% 29
South London -1 85 £53,250 +25.29% 5
East London +8 27 £63,750 -5.56% 10
North London -9 7 £29,000 -44.76% 3
Service Delivery
England

For the 6 months to 19 April 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for Service Delivery.

1 616 (35.69%) ITIL
2 473 (27.40%) Finance
3 458 (26.54%) Microsoft
4 354 (20.51%) Windows
5 317 (18.37%) Agile Software Development
6 305 (17.67%) Project Management
7 299 (17.32%) Service Management
8 260 (15.06%) Microsoft Azure
9 255 (14.77%) Active Directory
10 242 (14.02%) SLA
10 242 (14.02%) Problem-Solving
11 240 (13.90%) SQL
12 217 (12.57%) Microsoft Office
13 212 (12.28%) Change Management
14 201 (11.65%) VMware
15 199 (11.53%) Degree
16 196 (11.36%) Presales
17 180 (10.43%) Analytical Skills
17 180 (10.43%) Office 365
18 171 (9.91%) Stakeholder Management
19 165 (9.56%) ITSM
20 161 (9.33%) Citrix
21 155 (8.98%) VMware Infrastructure
22 147 (8.52%) Marketing
23 139 (8.05%) Management Information System
24 138 (8.00%) DevOps
25 135 (7.82%) Amazon AWS
26 133 (7.71%) Continuous Improvement
27 128 (7.42%) Incident Management
28 117 (6.78%) SQL Server

Service Delivery
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 78 (4.52%) MS Exchange
2 60 (3.48%) SharePoint
3 55 (3.19%) IIS
4 48 (2.78%) Skype for Business
5 45 (2.61%) Exchange Server 2010
6 44 (2.55%) Exchange Server 2013
7 32 (1.85%) CMS
8 27 (1.56%) Blackberry Enterprise Server
9 25 (1.45%) Confluence
10 23 (1.33%) Tomcat
11 21 (1.22%) Sitecore CMS
12 18 (1.04%) Exchange Server 2007
13 17 (0.98%) Apache
14 13 (0.75%) WebSphere
15 10 (0.58%) OpenStack
16 7 (0.41%) Drupal
17 6 (0.35%) Lightstreamer
18 5 (0.29%) Anypoint
18 5 (0.29%) nginx
18 5 (0.29%) SharePoint 2013
Applications
1 217 (12.57%) Microsoft Office
2 86 (4.98%) Microsoft Excel
3 60 (3.48%) Microsoft PowerPoint
4 13 (0.75%) Microsoft Project
5 11 (0.64%) MS Visio
6 6 (0.35%) Spreadsheet
7 4 (0.23%) Stata
8 2 (0.12%) Adobe Creative Suite
8 2 (0.12%) AutoCAD
8 2 (0.12%) EngageOne
8 2 (0.12%) Maya
8 2 (0.12%) QuarkXPress
9 1 (0.058%) Acrobat
9 1 (0.058%) Adobe Illustrator
9 1 (0.058%) Adobe Premiere
9 1 (0.058%) Chatbot
9 1 (0.058%) Photoshop
Business Applications
1 40 (2.32%) Dynamics CRM
2 11 (0.64%) Dynamics AX
2 11 (0.64%) Salesforce.com CRM
3 10 (0.58%) SAP Hybris
4 9 (0.52%) MetaTrader
5 8 (0.46%) Remedy ITSM
6 7 (0.41%) Elite 3E
6 7 (0.41%) Oracle EBS
7 6 (0.35%) NetSuite
7 6 (0.35%) RiskWrite
8 5 (0.29%) BusinessWorks
8 5 (0.29%) ScheduALL
9 4 (0.23%) Infor SunSystems
9 4 (0.23%) SAP BPC
9 4 (0.23%) SAP CO
9 4 (0.23%) SAP CRM
9 4 (0.23%) SAP FI
9 4 (0.23%) SAP FI/CO
9 4 (0.23%) SAP IS-U
10 3 (0.17%) Eikon
Cloud Services
1 260 (15.06%) Microsoft Azure
2 180 (10.43%) Office 365
3 135 (7.82%) Amazon AWS
4 104 (6.03%) IaaS
5 83 (4.81%) PaaS
6 69 (4.00%) Serverless
7 53 (3.07%) SaaS
8 49 (2.84%) Google Cloud Platform
9 34 (1.97%) Azure Data Factory
9 34 (1.97%) Cortana Intelligence Suite
10 30 (1.74%) Azure Active Directory
11 17 (0.98%) OneDrive
11 17 (0.98%) SuccessFactors
12 15 (0.87%) Dynamics 365
13 11 (0.64%) AWS Lambda
14 10 (0.58%) Amazon EC2
14 10 (0.58%) Cloud Computing
15 9 (0.52%) NuGet
15 9 (0.52%) Slack
16 6 (0.35%) GitHub
Communications & Networking
1 85 (4.92%) WAN
2 78 (4.52%) LAN
3 73 (4.23%) Firewall
4 62 (3.59%) TCP/IP
5 49 (2.84%) Internet
6 47 (2.72%) Network Security
7 41 (2.38%) VPN
8 37 (2.14%) SAN
9 35 (2.03%) Remote Desktop
10 28 (1.62%) DNS
11 25 (1.45%) Wireless
12 21 (1.22%) MPLS
13 17 (0.98%) DHCP
14 15 (0.87%) Skype
15 14 (0.81%) 4G
15 14 (0.81%) Wi-Fi
16 13 (0.75%) NetScaler
17 12 (0.70%) VoIP
18 10 (0.58%) BGP
18 10 (0.58%) iSCSI
Database & Business Intelligence
1 117 (6.78%) SQL Server
2 60 (3.48%) Big Data
3 45 (2.61%) Power BI
4 36 (2.09%) Data Lake
5 34 (1.97%) Azure SQL Database
6 32 (1.85%) SQL Server Integration Services
7 31 (1.80%) SQL Server 2012
8 29 (1.68%) SQL Server Reporting Services
9 23 (1.33%) Data Warehouse
10 22 (1.27%) SQL Server 2008
11 21 (1.22%) MongoDB
12 18 (1.04%) BusinessObjects
12 18 (1.04%) SQL Server 2016
13 17 (0.98%) Hadoop
14 13 (0.75%) Relational Database
15 12 (0.70%) NoSQL
16 11 (0.64%) Data Mining
16 11 (0.64%) MySQL
17 10 (0.58%) PostgreSQL
17 10 (0.58%) Text Mining
Development Applications
1 100 (5.79%) Visual Studio
2 99 (5.74%) Git (software)
3 50 (2.90%) JIRA
4 33 (1.91%) Visual Studio Team System
5 30 (1.74%) TeamCity
6 22 (1.27%) Jenkins
6 22 (1.27%) Maven
6 22 (1.27%) Team Foundation Server
7 18 (1.04%) Cucumber
7 18 (1.04%) Eclipse
7 18 (1.04%) Jasmine
7 18 (1.04%) Octopus Deploy
8 14 (0.81%) CA Release Automation
8 14 (0.81%) NUnit
9 12 (0.70%) Mocha
9 12 (0.70%) MSBuild
10 10 (0.58%) Ant
11 9 (0.52%) Fiddler
11 9 (0.52%) IntelliJ
11 9 (0.52%) ReSharper
General
1 473 (27.40%) Finance
2 147 (8.52%) Marketing
3 114 (6.60%) Banking
4 93 (5.39%) Retail
5 91 (5.27%) Legal
6 73 (4.23%) Telecoms
7 61 (3.53%) Law
8 43 (2.49%) Billing
9 32 (1.85%) Advertising
10 28 (1.62%) Front Office
11 26 (1.51%) Publishing
12 23 (1.33%) Military
13 20 (1.16%) Games
13 20 (1.16%) Investment Banking
14 14 (0.81%) Financial Institution
15 11 (0.64%) Back Office
16 9 (0.52%) French Language
17 8 (0.46%) Pharmaceutical
18 7 (0.41%) German Language
18 7 (0.41%) Manufacturing
Job Titles
1 265 (15.35%) Service Manager
2 208 (12.05%) Delivery Manager
3 191 (11.07%) Analyst
4 170 (9.85%) Services Delivery Manager
5 138 (8.00%) Consultant
6 113 (6.55%) Architect
6 113 (6.55%) IT Manager
7 72 (4.17%) Team Leader
8 69 (4.00%) Applications Support
9 68 (3.94%) Support Analyst
10 67 (3.88%) IT Services Manager
11 60 (3.48%) Service Desk Manager
12 48 (2.78%) ITIL Manager
13 46 (2.67%) Business Manager
13 46 (2.67%) Cloud Architect
13 46 (2.67%) Developer
13 46 (2.67%) Technical Manager
14 45 (2.61%) Support Engineer
15 43 (2.49%) Service Desk Team Leader
16 41 (2.38%) IT Services Delivery Manager
Libraries, Frameworks & Software Standards
1 101 (5.85%) .NET
2 76 (4.40%) Web Services
3 42 (2.43%) HTML
4 38 (2.20%) XML
5 34 (1.97%) CSS
6 30 (1.74%) .NET Framework
6 30 (1.74%) AngularJS
7 24 (1.39%) ASP.NET Web API
7 24 (1.39%) REST
8 20 (1.16%) ASP.NET
8 20 (1.16%) Node.js
9 18 (1.04%) JSON
9 18 (1.04%) SOAP
10 16 (0.93%) ASP.NET MVC
10 16 (0.93%) Entity Framework
10 16 (0.93%) WCF
11 15 (0.87%) React
12 14 (0.81%) ASP.NET Web Forms
12 14 (0.81%) RESTful
12 14 (0.81%) TIBCO EMS
Miscellaneous
1 180 (10.43%) Analytical Skills
2 139 (8.05%) Management Information System
3 98 (5.68%) Data Centre
4 76 (4.40%) Computer Science
5 58 (3.36%) Self-Motivation
6 57 (3.30%) Fintech
7 54 (3.13%) User Experience
8 46 (2.67%) Blackberry
9 35 (2.03%) Public Cloud
10 25 (1.45%) Hybrid Cloud
11 24 (1.39%) Fat Client
11 24 (1.39%) Thin Client
12 22 (1.27%) Virtual Team
13 21 (1.22%) Foreign Exchange (FX)
14 20 (1.16%) Enterprise Software
14 20 (1.16%) Replication
15 17 (0.98%) Clustering
15 17 (0.98%) FMCG
16 14 (0.81%) iPhone
16 14 (0.81%) Mobile App
Operating Systems
1 354 (20.51%) Windows
2 111 (6.43%) Windows 7
3 101 (5.85%) Windows Server
4 97 (5.62%) Linux
5 84 (4.87%) Windows 10
6 65 (3.77%) Windows Server 2012
7 57 (3.30%) Windows Server 2008
8 38 (2.20%) Unix
9 25 (1.45%) Mac OS X
10 23 (1.33%) Windows 8
11 21 (1.22%) Android
12 18 (1.04%) Red Hat Enterprise Linux
13 14 (0.81%) Apple iOS
14 12 (0.70%) CentOS
14 12 (0.70%) Windows XP
15 9 (0.52%) Windows Server 2003
16 7 (0.41%) Windows Phone
17 3 (0.17%) AIX
18 2 (0.12%) HPUX
18 2 (0.12%) Solaris
Processes & Methodologies
1 616 (35.69%) ITIL
2 317 (18.37%) Agile Software Development
3 305 (17.67%) Project Management
4 299 (17.32%) Service Management
5 242 (14.02%) Problem-Solving
6 212 (12.28%) Change Management
7 196 (11.36%) Presales
8 171 (9.91%) Stakeholder Management
9 165 (9.56%) ITSM
10 138 (8.00%) DevOps
11 133 (7.71%) Continuous Improvement
12 128 (7.42%) Incident Management
13 114 (6.60%) Decision-Making
14 111 (6.43%) CRM
15 102 (5.91%) Analytics
16 100 (5.79%) Problem Management
17 98 (5.68%) Risk Management
18 97 (5.62%) Business Analysis
19 93 (5.39%) Business Development
20 90 (5.21%) PRINCE2
Programming Languages
1 240 (13.90%) SQL
2 112 (6.49%) C#
3 111 (6.43%) PowerShell
4 71 (4.11%) Java
5 58 (3.36%) JavaScript
6 52 (3.01%) Python
7 36 (2.09%) Perl
8 26 (1.51%) U-SQL
9 25 (1.45%) PHP
10 24 (1.39%) C++
11 22 (1.27%) Bash Shell
12 21 (1.22%) C
12 21 (1.22%) T-SQL
13 11 (0.64%) Shell Script
14 10 (0.58%) Ruby
15 9 (0.52%) VB.NET
16 6 (0.35%) VB
17 5 (0.29%) Groovy
18 4 (0.23%) ABAP
18 4 (0.23%) Pascal
Qualifications
1 199 (11.53%) Degree
2 85 (4.92%) ITIL Certification
3 74 (4.29%) Security Cleared
4 72 (4.17%) Microsoft Certification
5 54 (3.13%) MCSE
6 45 (2.61%) SC Cleared
7 39 (2.26%) Cisco Certification
8 31 (1.80%) Computer Science Degree
9 27 (1.56%) CCNP
10 26 (1.51%) CISSP
11 25 (1.45%) MCP
12 22 (1.27%) ITIL Foundation Certificate
13 19 (1.10%) MCSA
14 18 (1.04%) VMware Certified Professional (VCP)
15 16 (0.93%) CCNA
15 16 (0.93%) PMI Certification
16 15 (0.87%) DBS Check
17 14 (0.81%) CISM
18 11 (0.64%) CCIE
18 11 (0.64%) PMP
Quality Assurance & Compliance
1 242 (14.02%) SLA
2 70 (4.06%) QA
3 44 (2.55%) ISO/IEC 27001
4 34 (1.97%) GDPR
5 32 (1.85%) PCI DSS
6 24 (1.39%) PMO
7 20 (1.16%) Data Quality
8 17 (0.98%) COBIT
9 12 (0.70%) ISO/IEC 20000
10 9 (0.52%) Sarbanes-Oxley
11 8 (0.46%) MiFID
12 5 (0.29%) WAI
13 4 (0.23%) EMIR
13 4 (0.23%) HIPAA
13 4 (0.23%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
14 3 (0.17%) ISO 9001
15 2 (0.12%) Actionable Recommendations
15 2 (0.12%) Cyber Essentials
15 2 (0.12%) Dodd-Frank
15 2 (0.12%) SEPA
System Software
1 255 (14.77%) Active Directory
2 155 (8.98%) VMware Infrastructure
3 56 (3.24%) Virtual Machines
4 50 (2.90%) Hyper-V
5 41 (2.38%) XenApp
6 38 (2.20%) Microsoft App-V
7 32 (1.85%) XenDesktop
8 30 (1.74%) Virtual Desktop
9 24 (1.39%) vSphere
10 19 (1.10%) BitLocker
11 15 (0.87%) Docker
11 15 (0.87%) VMware ESXi
12 8 (0.46%) Terminal Server
13 6 (0.35%) Virtual Servers
14 5 (0.29%) Squid
14 5 (0.29%) VMware NSX
15 4 (0.23%) Microsoft Virtual Server
15 4 (0.23%) Varnish
16 3 (0.17%) XenServer
17 2 (0.12%) Xen
Systems Management
1 85 (4.92%) SCCM
2 25 (1.45%) SCVMM
3 24 (1.39%) Puppet
4 22 (1.27%) SCOrch
5 20 (1.16%) Microsoft Data Protection Manager
5 20 (1.16%) Microsoft Intune
5 20 (1.16%) SCDPM
5 20 (1.16%) SCSM
6 17 (0.98%) Ansible
7 14 (0.81%) SCOM
8 13 (0.75%) WSUS
9 10 (0.58%) Opscode Chef
10 9 (0.52%) Kibana
10 9 (0.52%) logstash
10 9 (0.52%) Perfmon
11 8 (0.46%) AirWatch
11 8 (0.46%) XenMobile
12 7 (0.41%) Cisco CUCM
12 7 (0.41%) ServiceCenter
13 6 (0.35%) HP ALM
Vendors
1 458 (26.54%) Microsoft
2 201 (11.65%) VMware
3 161 (9.33%) Citrix
4 102 (5.91%) Cisco
5 67 (3.88%) Google
6 64 (3.71%) SAP
7 63 (3.65%) HP
8 52 (3.01%) Oracle
9 43 (2.49%) Tableau
10 40 (2.32%) ServiceNow
11 34 (1.97%) Salesforce.com
12 33 (1.91%) Apple
13 32 (1.85%) Xerox
14 27 (1.56%) hybris
14 27 (1.56%) Remedy
15 25 (1.45%) NetApp
15 25 (1.45%) Sitecore
16 24 (1.39%) Dell
16 24 (1.39%) Juniper
17 22 (1.27%) IBM