Period
to 12 April 2021

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 12 April 2021 with a comparison to the same period in the previous 2 years.

Service Delivery
England > London
6 months to
12 Apr 2021
Same period 2020 Same period 2019
Rank 185 192 175
Rank change year-on-year +7 -17 -33
Permanent jobs citing Service Delivery 570 877 1,240
As % of all permanent jobs advertised in London 1.86% 1.87% 2.03%
As % of the Processes & Methodologies category 1.98% 2.00% 2.19%
Number of salaries quoted 472 682 996
10th Percentile £35,000 £31,290 £30,625
25th Percentile £46,250 £42,462 £41,250
Median annual salary (50th Percentile) £60,000 £57,988 £57,500
Median % change year-on-year +3.47% +0.85% +4.55%
75th Percentile £81,250 £75,000 £75,000
90th Percentile £90,000 £91,250 £95,000
England median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 28,728 43,897 56,649
As % of all permanent IT jobs advertised in London 93.67% 93.74% 92.77%
Number of salaries quoted 22,945 35,629 46,415
10th Percentile £42,500 £37,500 £36,250
25th Percentile £52,500 £50,000 £47,500
Median annual salary (50th Percentile) £70,000 £65,000 £62,500
Median % change year-on-year +7.69% +4.00% +4.17%
75th Percentile £87,500 £85,000 £81,250
90th Percentile £105,000 £101,250 £96,250
England median annual salary £55,000 £55,000 £52,500
% change year-on-year - +4.76% +5.00%

Service Delivery
Job Vacancy Trend in London

Job postings citing Service Delivery as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Delivery in London

Service Delivery
Salary Trend in London

3-month moving average salary quoted in jobs citing Service Delivery in London.

Salary trend for Service Delivery in London

Service Delivery
Salary Histogram in London

Salary distribution for jobs citing Service Delivery in London over the 6 months to 12 April 2021.

Salary histogram for Service Delivery in London

Service Delivery
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the London region over the 6 months to 12 April 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -5 100 £60,000 -4.00% 29
West London +59 42 £52,500 -14.29% 8
South London +35 34 £50,000 +72.41% 4
East London +21 14 £32,500 -29.44% 4
North London +25 1 £40,250 +7.33% 1
Service Delivery
England

For the 6 months to 12 April 2021, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for Service Delivery.

1 199 (34.91%) ITIL
2 192 (33.68%) Finance
3 157 (27.54%) Microsoft
4 111 (19.47%) Azure
4 111 (19.47%) Microsoft 365
5 106 (18.60%) Windows
6 97 (17.02%) Agile Software Development
7 96 (16.84%) Service Management
8 89 (15.61%) Project Management
9 88 (15.44%) Project Delivery
10 86 (15.09%) Continuous Improvement
11 84 (14.74%) Active Directory
12 80 (14.04%) DevOps
13 77 (13.51%) Problem-Solving
14 75 (13.16%) VMware
15 72 (12.63%) Degree
16 69 (12.11%) Change Management
17 67 (11.75%) AWS
18 66 (11.58%) ServiceNow
19 65 (11.40%) Analytical Skills
19 65 (11.40%) Decision-Making
20 64 (11.23%) SLA
20 64 (11.23%) SQL
21 62 (10.88%) Stakeholder Management
22 60 (10.53%) Cisco
23 55 (9.65%) VMware Infrastructure
24 54 (9.47%) Mentoring
25 52 (9.12%) Data Centre
25 52 (9.12%) Windows Server
26 49 (8.60%) ITSM

Service Delivery
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (6.32%) SharePoint
2 16 (2.81%) Confluence
3 9 (1.58%) CMS
4 6 (1.05%) IIS
4 6 (1.05%) MS Exchange
5 5 (0.88%) Sitecore CMS
5 5 (0.88%) Sitefinity
6 4 (0.70%) Moodle
6 4 (0.70%) Smallworld
6 4 (0.70%) Totara
7 3 (0.53%) Exchange Server 2013
7 3 (0.53%) WebLogic
7 3 (0.53%) WebSphere
8 2 (0.35%) ArcGIS
8 2 (0.35%) TPMS
9 1 (0.18%) Apache Airflow
9 1 (0.18%) Skype for Business
Applications
1 39 (6.84%) Microsoft Office
2 25 (4.39%) Microsoft Excel
3 18 (3.16%) MS Visio
4 11 (1.93%) Microsoft PowerPoint
5 4 (0.70%) AutoCAD
6 3 (0.53%) Microsoft Project
7 1 (0.18%) Chatbot
7 1 (0.18%) Figma
7 1 (0.18%) InVision
7 1 (0.18%) Maya
7 1 (0.18%) Sketch
Business Applications
1 10 (1.75%) SAP ERP
2 7 (1.23%) Dynamics AX
2 7 (1.23%) Remedy ITSM
3 3 (0.53%) Dynamics CRM
3 3 (0.53%) NetSuite
3 3 (0.53%) SAP S/4HANA
4 2 (0.35%) SAP BPC
4 2 (0.35%) SAP CO
4 2 (0.35%) SAP FSCM
5 1 (0.18%) Dynamics NAV
5 1 (0.18%) Oracle 11i
5 1 (0.18%) Oracle Applications
5 1 (0.18%) Oracle EBS
5 1 (0.18%) Oracle EBS R12
5 1 (0.18%) Salesforce.com CRM
5 1 (0.18%) SAP FI
5 1 (0.18%) SAP FI/CO
Cloud Services
1 111 (19.47%) Azure
1 111 (19.47%) Microsoft 365
2 67 (11.75%) AWS
3 27 (4.74%) SaaS
4 23 (4.04%) Power Platform
5 19 (3.33%) Azure Active Directory
6 18 (3.16%) PaaS
7 11 (1.93%) IaaS
8 10 (1.75%) Dynamics 365
8 10 (1.75%) GCP
8 10 (1.75%) Mimecast
9 7 (1.23%) OneDrive
9 7 (1.23%) Virtual Private Cloud
10 5 (0.88%) AWS Direct Connect
11 4 (0.70%) Google Workspace
11 4 (0.70%) Serverless
12 3 (0.53%) Amazon EC2
12 3 (0.53%) Amazon S3
13 2 (0.35%) Cloud Computing
13 2 (0.35%) PowerApps
Communications & Networking
1 46 (8.07%) Firewall
2 27 (4.74%) LAN
3 25 (4.39%) WAN
4 18 (3.16%) Cisco ASA
4 18 (3.16%) TCP/IP
5 17 (2.98%) F5 BIG-IP LTM
6 14 (2.46%) DNS
6 14 (2.46%) Internet
7 13 (2.28%) F5 BIG-IP GTM
7 13 (2.28%) Network Security
8 12 (2.11%) VPN
9 11 (1.93%) BGP
9 11 (1.93%) Cisco IOS
9 11 (1.93%) OSPF
10 9 (1.58%) EIGRP
10 9 (1.58%) NetScaler
11 7 (1.23%) Cisco Firepower
11 7 (1.23%) DHCP
12 6 (1.05%) Wi-Fi
13 5 (0.88%) Broadband
Database & Business Intelligence
1 25 (4.39%) SQL Server
2 17 (2.98%) Power BI
3 10 (1.75%) Big Data
3 10 (1.75%) Data Mining
3 10 (1.75%) Relational Database
3 10 (1.75%) Tableau
4 9 (1.58%) SQL Server 2012
4 9 (1.58%) SQL Server Integration Services
5 7 (1.23%) Apache Hive
5 7 (1.23%) DB2
5 7 (1.23%) GIS
5 7 (1.23%) Hadoop
5 7 (1.23%) RDBMS
5 7 (1.23%) Text Mining
6 6 (1.05%) Azure SQL Database
6 6 (1.05%) InfluxDB
6 6 (1.05%) MongoDB
6 6 (1.05%) PostgreSQL
6 6 (1.05%) SQL Server Analysis Services
6 6 (1.05%) SQL Server Reporting Services
Development Applications
1 25 (4.39%) JIRA
2 12 (2.11%) Git (software)
2 12 (2.11%) Jenkins
3 9 (1.58%) Ant
3 9 (1.58%) Maven
4 6 (1.05%) Octopus Deploy
5 5 (0.88%) Atlassian Bamboo
6 4 (0.70%) Bitbucket
6 4 (0.70%) Gradle
7 3 (0.53%) Visual Studio
8 2 (0.35%) Zephyr
9 1 (0.18%) WinAutomation
General
1 192 (33.68%) Finance
2 30 (5.26%) Public Sector
3 29 (5.09%) Legal
4 26 (4.56%) Marketing
4 26 (4.56%) Retail
5 24 (4.21%) Law
6 23 (4.04%) Banking
7 22 (3.86%) Telecoms
8 17 (2.98%) Publishing
9 9 (1.58%) Back Office
10 7 (1.23%) Electronics
11 6 (1.05%) Digital Economy
11 6 (1.05%) General Ledger
11 6 (1.05%) Investment Banking
11 6 (1.05%) Manufacturing
12 5 (0.88%) Housing Association
13 4 (0.70%) Billing
14 3 (0.53%) Front Office
14 3 (0.53%) Local Government
15 2 (0.35%) Advertising
Job Titles
1 89 (15.61%) Service Manager
2 88 (15.44%) Analyst
3 66 (11.58%) Delivery Manager
4 62 (10.88%) Service Delivery Manager
5 43 (7.54%) IT Manager
6 37 (6.49%) Service Analyst
7 31 (5.44%) Architect
8 29 (5.09%) Support Analyst
9 25 (4.39%) Consultant
10 24 (4.21%) IT Services Manager
11 22 (3.86%) Infrastructure Engineer
12 21 (3.68%) Team Leader
12 21 (3.68%) Technical Manager
13 20 (3.51%) Financial Analyst
14 17 (2.98%) Project Manager
14 17 (2.98%) Solutions Architect
15 15 (2.63%) IT Engineer
16 14 (2.46%) Applications Support
16 14 (2.46%) IT Analyst
16 14 (2.46%) IT Support
Libraries, Frameworks & Software Standards
1 17 (2.98%) Middleware
2 12 (2.11%) .NET
3 8 (1.40%) Java EE
3 8 (1.40%) Web Services
4 7 (1.23%) CSS
4 7 (1.23%) HTML
4 7 (1.23%) JAXB
4 7 (1.23%) JDBC
5 6 (1.05%) OAuth
5 6 (1.05%) SAML
6 5 (0.88%) OpenID
7 3 (0.53%) HTML5
7 3 (0.53%) JSON
7 3 (0.53%) LDAP
7 3 (0.53%) TIBCO EMS
8 2 (0.35%) EDI
8 2 (0.35%) Oracle Fusion
8 2 (0.35%) STL
9 1 (0.18%) Node.js
9 1 (0.18%) REST
Miscellaneous
1 65 (11.40%) Analytical Skills
2 52 (9.12%) Data Centre
3 47 (8.25%) Management Information System
4 31 (5.44%) Self-Motivation
5 22 (3.86%) Replication
6 17 (2.98%) Reinsurance
6 17 (2.98%) Virtual Team
7 16 (2.81%) User Experience
8 15 (2.63%) CMDB
9 14 (2.46%) Hybrid Cloud
10 11 (1.93%) Cyberthreat
10 11 (1.93%) Public Cloud
11 9 (1.58%) Blackberry
12 8 (1.40%) Data Structures
13 7 (1.23%) Greenfield Project
13 7 (1.23%) iPad
13 7 (1.23%) iPhone
13 7 (1.23%) PMI
13 7 (1.23%) Video Conferencing
14 6 (1.05%) Clustering
Operating Systems
1 106 (18.60%) Windows
2 52 (9.12%) Windows Server
3 35 (6.14%) Linux
3 35 (6.14%) Windows 10
4 19 (3.33%) Unix
5 17 (2.98%) Android
6 15 (2.63%) Windows Server 2016
7 13 (2.28%) Windows 7
7 13 (2.28%) Windows Server 2019
8 12 (2.11%) Windows Server 2012
9 10 (1.75%) Mac OS
10 9 (1.58%) Apple iOS
11 6 (1.05%) Mac OS X
12 4 (0.70%) Windows 8
13 3 (0.53%) CentOS
13 3 (0.53%) Red Hat Enterprise Linux
13 3 (0.53%) VMS
14 2 (0.35%) Windows Server 2008
15 1 (0.18%) Check Point GAiA
15 1 (0.18%) Fedora
Processes & Methodologies
1 199 (34.91%) ITIL
2 97 (17.02%) Agile Software Development
3 96 (16.84%) Service Management
4 89 (15.61%) Project Management
5 88 (15.44%) Project Delivery
6 86 (15.09%) Continuous Improvement
7 80 (14.04%) DevOps
8 77 (13.51%) Problem-Solving
9 69 (12.11%) Change Management
10 65 (11.40%) Decision-Making
11 62 (10.88%) Stakeholder Management
12 54 (9.47%) Mentoring
13 49 (8.60%) ITSM
14 42 (7.37%) Problem Management
15 41 (7.19%) People Management
15 41 (7.19%) Presales
16 40 (7.02%) Information Security
16 40 (7.02%) Infrastructure Engineering
17 39 (6.84%) Line Management
18 38 (6.67%) Migration
Programming Languages
1 64 (11.23%) SQL
2 41 (7.19%) PowerShell
3 29 (5.09%) Python
4 16 (2.81%) T-SQL
5 13 (2.28%) Java
6 10 (1.75%) C#
6 10 (1.75%) JavaScript
7 8 (1.40%) C
7 8 (1.40%) Shell Script
8 7 (1.23%) Perl
9 4 (0.70%) Bash Shell
10 3 (0.53%) PHP
10 3 (0.53%) R
10 3 (0.53%) VBA
10 3 (0.53%) VBScript
11 1 (0.18%) C++
11 1 (0.18%) Julia
Qualifications
1 72 (12.63%) Degree
2 43 (7.54%) Security Cleared
3 35 (6.14%) SC Cleared
4 21 (3.68%) ITIL Certification
5 20 (3.51%) Cisco Certification
6 17 (2.98%) Computer Science Degree
7 11 (1.93%) CCNP
8 10 (1.75%) CISSP
9 9 (1.58%) CISA
9 9 (1.58%) CISM
9 9 (1.58%) PMI Certification
9 9 (1.58%) PMP
10 7 (1.23%) ACCA
10 7 (1.23%) CIMA
11 6 (1.05%) DV Cleared
12 4 (0.70%) CCNA
12 4 (0.70%) ITIL Foundation Certificate
12 4 (0.70%) TOGAF Certification
13 3 (0.53%) ISO 27001 Lead Auditor
13 3 (0.53%) PCI QSA
Quality Assurance & Compliance
1 64 (11.23%) SLA
2 32 (5.61%) COBIT
2 32 (5.61%) ISO/IEC 27001
3 28 (4.91%) GDPR
4 24 (4.21%) PCI DSS
5 17 (2.98%) QA
6 12 (2.11%) PMO
7 9 (1.58%) ISO/IEC 20000
8 7 (1.23%) ISO 9001
9 6 (1.05%) BS25999
9 6 (1.05%) Data Quality
10 4 (0.70%) GRC
11 3 (0.53%) Cyber Essentials
11 3 (0.53%) Cyber Essentials PLUS
12 2 (0.35%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 2 (0.35%) NIST
13 1 (0.18%) NEBOSH
System Software
1 84 (14.74%) Active Directory
2 55 (9.65%) VMware Infrastructure
3 15 (2.63%) Docker
4 10 (1.75%) Hyper-V
4 10 (1.75%) XenApp
5 8 (1.40%) XenDesktop
6 7 (1.23%) VMware ESXi
6 7 (1.23%) VMware NSX
7 4 (0.70%) KVM
8 3 (0.53%) Microsoft Virtual Server
8 3 (0.53%) Virtual Machines
8 3 (0.53%) Virtual Servers
9 2 (0.35%) Microsoft App-V
10 1 (0.18%) Firmware
10 1 (0.18%) NFS
10 1 (0.18%) Oracle RAC
10 1 (0.18%) Samba
10 1 (0.18%) Virtual Desktop
10 1 (0.18%) VMware Workstation
10 1 (0.18%) Xen
Systems Management
1 23 (4.04%) Microsoft Intune
2 15 (2.63%) Ansible
3 14 (2.46%) SCCM
4 12 (2.11%) Terraform
5 9 (1.58%) Kubernetes
6 8 (1.40%) Single Sign-On
7 6 (1.05%) Grafana
7 6 (1.05%) Puppet
8 5 (0.88%) Opscode Chef
9 4 (0.70%) Istio
10 3 (0.53%) SCVMM
11 2 (0.35%) FortiGate
12 1 (0.18%) Cacti
12 1 (0.18%) Data Guard
12 1 (0.18%) Docker Swarm
12 1 (0.18%) McAfee ePO
12 1 (0.18%) OpenNMS
12 1 (0.18%) SCSM
12 1 (0.18%) vCenter Server
12 1 (0.18%) ZABBIX
Vendors
1 157 (27.54%) Microsoft
2 75 (13.16%) VMware
3 66 (11.58%) ServiceNow
4 60 (10.53%) Cisco
5 46 (8.07%) Citrix
6 27 (4.74%) SAP
7 21 (3.68%) Oracle
8 20 (3.51%) F5
9 16 (2.81%) Apple
10 15 (2.63%) CheckPoint
11 13 (2.28%) PeopleSoft
11 13 (2.28%) Salesforce.com
12 11 (1.93%) Palo Alto
13 10 (1.75%) IBM
13 10 (1.75%) Zscaler
14 9 (1.58%) iManage
14 9 (1.58%) Remedy
14 9 (1.58%) Veeam
15 8 (1.40%) Avaya
15 8 (1.40%) Juniper