Period
to 23 November 2017

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Services Delivery
England > London
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 136 139 123
Rank change year-on-year +3 -16 0
Permanent jobs citing Service Delivery 1880 1827 2333
As % of all permanent IT jobs advertised in London 2.50% 2.40% 2.63%
As % of the Processes & Methodologies category 2.73% 2.65% 2.94%
Number of salaries quoted 1426 1496 1830
London median annual salary £55,000 £55,000 £55,000
10th Percentile £31,500 £30,000 £32,500
90th Percentile £83,750 £85,000 £86,250
England median annual salary £49,155 £47,500 £49,500
% change year-on-year +3.48% -4.04% +4.21%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 68818 68936 79416
As % of all permanent IT jobs advertised in London 91.60% 90.67% 89.58%
Number of salaries quoted 53025 59292 66921
London median annual salary £60,000 £58,000 £55,000
Median salary % change year-on-year +3.45% +5.45% -
10th Percentile £35,000 £33,750 £33,000
90th Percentile £90,000 £88,750 £86,250
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Delivery
Job Vacancy Trend in London

Job postings citing Service Delivery as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Delivery in London

Service Delivery
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in London.

Salary trend for Service Delivery in London

Service Delivery
Salary Histogram in London

The salary distribution of IT jobs citing Service Delivery in London over the 6 months to 23 November 2017.

Salary histogram for Service Delivery in London

Service Delivery
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the London region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +2 362 £50,000 -9.09% 25
West London +9 102 £52,500 -4.55% 7
South London -5 80 £51,625 +3.25% 2
East London -5 13 £40,000 -9.09% 5
North London +1 9 £63,750 +34.21% 1
Service Delivery
England

For the 6 months to 23 November 2017, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region with a requirement for Service Delivery.

1 704 (37.45%) ITIL
2 611 (32.50%) Finance
3 443 (23.56%) Windows
4 419 (22.29%) Microsoft
5 343 (18.24%) Service Management
6 289 (15.37%) Project Management
7 280 (14.89%) SLA
8 267 (14.20%) Agile Software Development
9 237 (12.61%) Degree
10 225 (11.97%) Change Management
11 219 (11.65%) Analytical Skills
12 215 (11.44%) VMware
13 210 (11.17%) Active Directory
14 208 (11.06%) SQL
15 207 (11.01%) ITSM
16 193 (10.27%) Banking
17 191 (10.16%) Continuous Improvement
18 188 (10.00%) Linux
19 184 (9.79%) Incident Management
20 172 (9.15%) Microsoft Azure
21 162 (8.62%) VMware Infrastructure
22 155 (8.24%) Windows Server
23 154 (8.19%) Microsoft Office
24 150 (7.98%) Cisco
25 149 (7.93%) Data Centre
26 147 (7.82%) Management Information System
27 146 (7.77%) Problem Management
28 145 (7.71%) Stakeholder Management
29 143 (7.61%) DevOps
30 137 (7.29%) Citrix

Service Delivery
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 85 (4.52%) SharePoint
2 72 (3.83%) IIS
3 69 (3.67%) MS Exchange
4 48 (2.55%) Skype for Business
5 38 (2.02%) Exchange Server 2010
6 27 (1.44%) OpenStack
7 22 (1.17%) CMS
7 22 (1.17%) Confluence
8 19 (1.01%) Apache
8 19 (1.01%) Blackberry Enterprise Server
9 18 (0.96%) Tomcat
10 14 (0.74%) Exchange Server 2013
11 12 (0.64%) Exchange Server 2007
12 10 (0.53%) Cloud Foundry
12 10 (0.53%) SharePoint 2010
12 10 (0.53%) WebLogic
13 8 (0.43%) nginx
13 8 (0.43%) Oracle SOA Suite
14 7 (0.37%) Lightstreamer
14 7 (0.37%) WebSphere
Applications
1 154 (8.19%) Microsoft Office
2 120 (6.38%) Microsoft Excel
3 67 (3.56%) Microsoft PowerPoint
4 23 (1.22%) Microsoft Project
5 17 (0.90%) MS Visio
6 5 (0.27%) Spreadsheet
7 4 (0.21%) Maya
8 2 (0.11%) Adobe Creative Suite
9 1 (0.053%) Adobe Premiere
9 1 (0.053%) SPSS
Business Applications
1 46 (2.45%) Dynamics CRM
2 27 (1.44%) Remedy ITSM
3 18 (0.96%) Dynamics AX
4 11 (0.59%) SAP S/4HANA
5 10 (0.53%) Dynamics NAV
6 9 (0.48%) RiskWrite
7 6 (0.32%) BusinessWorks
7 6 (0.32%) Oracle EBS
8 5 (0.27%) SAP Hybris
9 4 (0.21%) MetaTrader
10 3 (0.16%) assyst
10 3 (0.16%) Oracle ERP
10 3 (0.16%) Salesforce.com CRM
10 3 (0.16%) SAP ERP
11 2 (0.11%) Eikon
11 2 (0.11%) FastStats
11 2 (0.11%) Misys Opics
11 2 (0.11%) SAP IS-U
11 2 (0.11%) SAP PM
11 2 (0.11%) SAP SD
Cloud Services
1 172 (9.15%) Microsoft Azure
2 136 (7.23%) Office 365
3 90 (4.79%) Amazon AWS
4 83 (4.41%) SaaS
5 51 (2.71%) IaaS
6 38 (2.02%) PaaS
7 22 (1.17%) Dynamics 365
8 20 (1.06%) Google Cloud Platform
9 17 (0.90%) Cloud Computing
10 13 (0.69%) Mimecast
11 12 (0.64%) Azure Active Directory
12 10 (0.53%) OneDrive
13 9 (0.48%) GitHub
14 6 (0.32%) Amazon EC2
14 6 (0.32%) AWS CloudFormation
14 6 (0.32%) Google Compute Engine
15 5 (0.27%) OpenDNS
15 5 (0.27%) Yammer
16 4 (0.21%) Serverless
16 4 (0.21%) SuccessFactors
Communications & Networking
1 104 (5.53%) WAN
2 102 (5.43%) LAN
3 90 (4.79%) Firewall
4 68 (3.62%) TCP/IP
5 59 (3.14%) VPN
6 54 (2.87%) Internet
7 51 (2.71%) DNS
8 50 (2.66%) VoIP
9 45 (2.39%) SAN
10 37 (1.97%) Skype
11 32 (1.70%) Network Security
11 32 (1.70%) Wireless
12 27 (1.44%) NetScaler
13 25 (1.33%) SSL
14 23 (1.22%) MPLS
15 22 (1.17%) DHCP
16 21 (1.12%) BGP
17 19 (1.01%) NAS
18 18 (0.96%) OSPF
18 18 (0.96%) Unified Communications
Database & Business Intelligence
1 132 (7.02%) SQL Server
2 33 (1.76%) SQL Server Integration Services
3 32 (1.70%) Data Warehouse
4 29 (1.54%) SQL Server Reporting Services
5 24 (1.28%) SQL Server 2012
6 22 (1.17%) Big Data
7 20 (1.06%) MySQL
8 19 (1.01%) MongoDB
9 17 (0.90%) PostgreSQL
10 16 (0.85%) SQL Server 2016
11 15 (0.80%) Hadoop
11 15 (0.80%) SQL Server 2008
12 14 (0.74%) NoSQL
12 14 (0.74%) Relational Database
13 13 (0.69%) Power BI
14 10 (0.53%) Apache Cassandra
15 9 (0.48%) SQL Server Analysis Services
16 8 (0.43%) BusinessObjects
17 6 (0.32%) Oracle Database
17 6 (0.32%) PowerCenter
Development Applications
1 56 (2.98%) JIRA
2 29 (1.54%) Git (software)
2 29 (1.54%) Jenkins
3 24 (1.28%) TeamCity
4 21 (1.12%) Team Foundation Server
5 17 (0.90%) Eclipse
5 17 (0.90%) Octopus Deploy
6 13 (0.69%) Zephyr
7 12 (0.64%) Visual Studio
8 11 (0.59%) MSBuild
8 11 (0.59%) Selenium
9 9 (0.48%) Cucumber
9 9 (0.48%) VersionOne
10 8 (0.43%) HP UFT
10 8 (0.43%) Mockito
10 8 (0.43%) NuGet
11 7 (0.37%) Jasmine
11 7 (0.37%) JMeter
11 7 (0.37%) JUnit
11 7 (0.37%) Maven
General
1 611 (32.50%) Finance
2 193 (10.27%) Banking
3 105 (5.59%) Investment Banking
4 100 (5.32%) Telecoms
5 88 (4.68%) Retail Banking
6 86 (4.57%) Retail
7 77 (4.10%) Legal
8 62 (3.30%) Back Office
9 57 (3.03%) Marketing
10 39 (2.07%) Military
10 39 (2.07%) Publishing
11 36 (1.91%) Billing
12 34 (1.81%) Financial Institution
13 28 (1.49%) Law
14 26 (1.38%) Advertising
15 23 (1.22%) Front Office
16 17 (0.90%) Spanish Language
17 12 (0.64%) Portuguese Language
18 10 (0.53%) Local Government
18 10 (0.53%) Manufacturing
Job Titles
1 342 (18.19%) Service Manager
2 294 (15.64%) Delivery Manager
3 256 (13.62%) Services Delivery Manager
4 208 (11.06%) Analyst
5 119 (6.33%) IT Manager
6 91 (4.84%) Consultant
7 90 (4.79%) Architect
8 72 (3.83%) Applications Support
9 67 (3.56%) Infrastructure Engineer
9 67 (3.56%) Senior Manager
9 67 (3.56%) Service Analyst
10 64 (3.40%) Support Analyst
11 62 (3.30%) ITIL Manager
12 60 (3.19%) Murex Specialist
13 55 (2.93%) IT Services Manager
13 55 (2.93%) Technical Manager
14 54 (2.87%) ITIL Service Manager
15 53 (2.82%) Desktop Support
15 53 (2.82%) Project Manager
16 47 (2.50%) Support Engineer
Libraries, Frameworks & Software Standards
1 83 (4.41%) .NET
2 82 (4.36%) Web Services
3 58 (3.09%) XML
4 45 (2.39%) HTML
5 33 (1.76%) SOAP
6 30 (1.60%) REST
7 26 (1.38%) CSS
8 22 (1.17%) JSON
9 18 (0.96%) J2EE
10 17 (0.90%) HTML5
11 16 (0.85%) Middleware
12 12 (0.64%) CSS3
12 12 (0.64%) Spring
12 12 (0.64%) XSLT
13 9 (0.48%) Node.js
14 8 (0.43%) AngularJS
14 8 (0.43%) Flash
14 8 (0.43%) Memcached
14 8 (0.43%) XSL
15 7 (0.37%) Rendezvous
Miscellaneous
1 219 (11.65%) Analytical Skills
2 149 (7.93%) Data Centre
3 147 (7.82%) Management Information System
4 89 (4.73%) User Experience
5 79 (4.20%) Computer Science
6 69 (3.67%) Foreign Exchange (FX)
7 64 (3.40%) Fixed Income
8 44 (2.34%) Hedge funds
9 35 (1.86%) Blackberry
10 33 (1.76%) Enterprise Software
11 32 (1.70%) Virtual Team
12 31 (1.65%) Public Cloud
13 27 (1.44%) Video Conferencing
14 23 (1.22%) Greenfield Project
15 22 (1.17%) Clustering
16 18 (0.96%) Fintech
17 17 (0.90%) Smartphone
18 16 (0.85%) Enterprise Cloud
18 16 (0.85%) Replication
19 14 (0.74%) Thin Client
Operating Systems
1 443 (23.56%) Windows
2 188 (10.00%) Linux
3 155 (8.24%) Windows Server
4 109 (5.80%) Unix
5 108 (5.74%) Windows Server 2008
6 102 (5.43%) Windows 7
7 89 (4.73%) Windows Server 2012
8 74 (3.94%) Windows 10
9 48 (2.55%) Solaris
10 40 (2.13%) Windows Server 2003
11 31 (1.65%) Windows 8
12 28 (1.49%) Red Hat Enterprise Linux
13 21 (1.12%) Windows XP
14 19 (1.01%) AIX
15 15 (0.80%) CentOS
16 13 (0.69%) Apple iOS
17 12 (0.64%) Android
18 11 (0.59%) Mac OS X
19 7 (0.37%) VMS
20 6 (0.32%) Windows 2000 Server
Processes & Methodologies
1 704 (37.45%) ITIL
2 343 (18.24%) Service Management
3 289 (15.37%) Project Management
4 267 (14.20%) Agile Software Development
5 225 (11.97%) Change Management
6 207 (11.01%) ITSM
7 191 (10.16%) Continuous Improvement
8 184 (9.79%) Incident Management
9 146 (7.77%) Problem Management
10 145 (7.71%) Stakeholder Management
11 143 (7.61%) DevOps
12 126 (6.70%) Asset Management
13 122 (6.49%) Configuration Management
14 119 (6.33%) CRM
15 115 (6.12%) PRINCE2
16 109 (5.80%) Wealth Management
17 96 (5.11%) Service Design
18 90 (4.79%) Line Management
18 90 (4.79%) Mentoring
19 89 (4.73%) ITIL V3
Programming Languages
1 208 (11.06%) SQL
2 116 (6.17%) PowerShell
3 89 (4.73%) Java
4 81 (4.31%) Python
5 62 (3.30%) JavaScript
6 53 (2.82%) C#
7 47 (2.50%) Perl
8 34 (1.81%) C
9 31 (1.65%) Bash Shell
10 23 (1.22%) Ruby
11 21 (1.12%) T-SQL
12 15 (0.80%) Shell Script
13 11 (0.59%) C++
14 10 (0.53%) VBScript
14 10 (0.53%) XPath
15 8 (0.43%) PL/SQL
15 8 (0.43%) VB.NET
16 7 (0.37%) PHP
16 7 (0.37%) VB
17 6 (0.32%) R
Qualifications
1 237 (12.61%) Degree
2 98 (5.21%) ITIL Certification
3 66 (3.51%) Security Cleared
4 55 (2.93%) Microsoft Certification
5 54 (2.87%) Cisco Certification
6 45 (2.39%) MCSE
7 41 (2.18%) Computer Science Degree
8 40 (2.13%) SC Cleared
9 34 (1.81%) CCNA
10 33 (1.76%) CCNP
10 33 (1.76%) ITIL Foundation Certificate
11 23 (1.22%) MCSA
12 22 (1.17%) ISEB
13 18 (0.96%) PMI Certification
14 16 (0.85%) CISSP
15 15 (0.80%) PRINCE2 Certification
16 13 (0.69%) DV Cleared
17 12 (0.64%) CISM
17 12 (0.64%) PMP
18 11 (0.59%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 280 (14.89%) SLA
2 78 (4.15%) QA
3 31 (1.65%) PCI DSS
4 29 (1.54%) GDPR
5 27 (1.44%) ISO/IEC 27001
6 26 (1.38%) COBIT
7 22 (1.17%) PMO
8 16 (0.85%) ISO/IEC 20000
9 12 (0.64%) Data Quality
10 6 (0.32%) GxP
10 6 (0.32%) Sarbanes-Oxley
11 4 (0.21%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 3 (0.16%) ISO 22301
12 3 (0.16%) MiFID
13 2 (0.11%) HIPAA
13 2 (0.11%) ISO 9001
13 2 (0.11%) SSAE 16
13 2 (0.11%) WAI
14 1 (0.053%) Actionable Recommendations
14 1 (0.053%) Cyber Essentials
System Software
1 210 (11.17%) Active Directory
2 162 (8.62%) VMware Infrastructure
3 57 (3.03%) XenApp
4 55 (2.93%) Hyper-V
4 55 (2.93%) VMware ESXi
5 41 (2.18%) XenDesktop
6 23 (1.22%) Microsoft App-V
7 22 (1.17%) Docker
7 22 (1.17%) vSphere
8 11 (0.59%) XenServer
9 10 (0.53%) Xen
10 9 (0.48%) DFS Replication
11 8 (0.43%) Virtual Desktop
12 6 (0.32%) BitLocker
12 6 (0.32%) Ceph
12 6 (0.32%) GPFS
12 6 (0.32%) Slurm Workload Manager
13 5 (0.27%) NFS
13 5 (0.27%) Terminal Services
13 5 (0.27%) Virtual Machines
Systems Management
1 60 (3.19%) SCCM
2 41 (2.18%) Puppet
3 35 (1.86%) Ansible
4 31 (1.65%) SCOM
5 29 (1.54%) Opscode Chef
6 19 (1.01%) SCOrch
7 18 (0.96%) XenMobile
8 15 (0.80%) Nagios
9 12 (0.64%) vRealize
10 10 (0.53%) Cisco CUCM
10 10 (0.53%) Kubernetes
10 10 (0.53%) vCenter Server
11 9 (0.48%) FortiGate
11 9 (0.48%) Terraform
12 8 (0.43%) Norton AntiVirus
13 7 (0.37%) AirWatch
13 7 (0.37%) EdgeSight
13 7 (0.37%) Grafana
13 7 (0.37%) Microsoft Clustering
14 6 (0.32%) Icinga
Vendors
1 419 (22.29%) Microsoft
2 215 (11.44%) VMware
3 150 (7.98%) Cisco
4 137 (7.29%) Citrix
5 104 (5.53%) Oracle
6 99 (5.27%) HP
7 65 (3.46%) SAP
8 61 (3.24%) Murex
9 58 (3.09%) ServiceNow
10 45 (2.39%) Red Hat
11 44 (2.34%) Xerox
12 40 (2.13%) Remedy
13 37 (1.97%) Sybase
13 37 (1.97%) Veritas
14 35 (1.86%) Google
15 34 (1.81%) IBM
16 32 (1.70%) Dell
16 32 (1.70%) Salesforce.com
17 28 (1.49%) Veeam
18 25 (1.33%) Siebel