Period
to 23 October 2018

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 23 October 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
England > London
6 months to
23 Oct 2018
Same period 2017 Same period 2016
Rank 161 139 140
Rank change year-on-year -22 +1 -21
Permanent jobs citing Service Delivery 1,521 1,877 1,866
As % of all permanent IT jobs advertised in London 2.24% 2.51% 2.45%
As % of the Processes & Methodologies category 2.44% 2.71% 2.66%
Number of salaries quoted 1,200 1,434 1,552
London median annual salary £60,000 £55,000 £55,000
Median salary % change year-on-year +9.09% - -
10th Percentile £31,250 £31,250 £30,000
90th Percentile £90,000 £85,000 £85,000
England median annual salary £52,500 £48,500 £47,500
% change year-on-year +8.25% +2.11% -4.04%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 62,403 69,281 70,188
As % of all permanent IT jobs advertised in London 91.70% 92.81% 92.00%
Number of salaries quoted 50,143 53,043 60,553
London median annual salary £62,500 £60,000 £57,500
Median salary % change year-on-year +4.17% +4.35% +4.55%
10th Percentile £35,000 £35,000 £33,260
90th Percentile £95,000 £90,000 £87,500
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Service Delivery
Job Vacancy Trend in London

Job postings citing Service Delivery as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Delivery in London

Service Delivery
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in London.

Salary trend for Service Delivery in London

Service Delivery
Salary Histogram in London

The salary distribution of IT jobs citing Service Delivery in London over the 6 months to 23 October 2018.

Salary histogram for Service Delivery in London

Service Delivery
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the London region over the 6 months to 23 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -58 266 £58,500 +17.00% 46
West London +24 99 £55,770 +6.23% 44
South London +13 72 £52,500 +23.53% 7
East London +25 41 £72,500 +34.88% 15
North London +17 18 £67,500 +8.00% 1
Service Delivery
England

For the 6 months to 23 October 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for Service Delivery.

1 582 (38.26%) ITIL
2 497 (32.68%) Finance
3 346 (22.75%) Microsoft
4 334 (21.96%) Agile Software Development
5 308 (20.25%) Windows
6 285 (18.74%) Project Management
7 260 (17.09%) Service Management
8 229 (15.06%) Problem-Solving
9 215 (14.14%) Analytical Skills
10 204 (13.41%) SLA
11 194 (12.75%) Degree
12 165 (10.85%) Active Directory
13 158 (10.39%) Stakeholder Management
14 153 (10.06%) Microsoft Azure
15 146 (9.60%) DevOps
16 144 (9.47%) VMware
17 142 (9.34%) Amazon AWS
18 134 (8.81%) Banking
19 132 (8.68%) SQL
19 132 (8.68%) Office 365
20 123 (8.09%) ITSM
21 121 (7.96%) Retail
22 119 (7.82%) Data Centre
23 118 (7.76%) VMware Infrastructure
24 114 (7.50%) Change Management
25 111 (7.30%) Citrix
26 108 (7.10%) SQL Server
27 105 (6.90%) Microsoft Office
27 105 (6.90%) Presales
28 100 (6.57%) Windows Server

Service Delivery
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 68 (4.47%) SharePoint
2 63 (4.14%) MS Exchange
3 48 (3.16%) IIS
4 42 (2.76%) Confluence
5 32 (2.10%) Skype for Business
6 31 (2.04%) Tomcat
7 17 (1.12%) Apache
7 17 (1.12%) Exchange Server 2010
8 13 (0.85%) Blackberry Enterprise Server
9 12 (0.79%) OpenStack
10 11 (0.72%) CMS
10 11 (0.72%) Exchange Server 2007
11 10 (0.66%) Exchange Server 2013
12 9 (0.59%) JBoss
13 8 (0.53%) nginx
13 8 (0.53%) SharePoint 2013
14 6 (0.39%) Anypoint
15 4 (0.26%) Adobe Experience Manager
15 4 (0.26%) Oracle Workflow
15 4 (0.26%) Sitecore CMS
Applications
1 105 (6.90%) Microsoft Office
2 63 (4.14%) Microsoft Excel
3 32 (2.10%) Microsoft PowerPoint
4 25 (1.64%) Spreadsheet
5 19 (1.25%) Microsoft Project
6 17 (1.12%) MS Visio
7 4 (0.26%) Chatbot
8 3 (0.20%) Stata
9 2 (0.13%) SPSS
10 1 (0.066%) Acrobat
10 1 (0.066%) Adobe Captivate
10 1 (0.066%) Open Workbench
Business Applications
1 49 (3.22%) Dynamics CRM
2 23 (1.51%) Magento
3 13 (0.85%) Dynamics AX
4 10 (0.66%) Oracle EBS
5 9 (0.59%) Oracle Assets
5 9 (0.59%) Oracle Cash Management
5 9 (0.59%) Oracle EBS R12
5 9 (0.59%) Oracle Financials
5 9 (0.59%) Oracle General Ledger
5 9 (0.59%) Oracle Payables
5 9 (0.59%) Oracle Receivables
5 9 (0.59%) SAP Hybris
6 8 (0.53%) SAP MDG
7 7 (0.46%) BusinessWorks
7 7 (0.46%) SAP MM
8 6 (0.39%) Dynamics NAV
8 6 (0.39%) OpenText VIM for SAP
8 6 (0.39%) SAP SRM
9 4 (0.26%) Salesforce.com CRM
9 4 (0.26%) SAP IS-U
Cloud Services
1 153 (10.06%) Microsoft Azure
2 142 (9.34%) Amazon AWS
3 132 (8.68%) Office 365
4 65 (4.27%) SaaS
5 41 (2.70%) Google Cloud Platform
6 33 (2.17%) PaaS
7 29 (1.91%) IaaS
8 23 (1.51%) Cloud Computing
9 21 (1.38%) Serverless
10 16 (1.05%) Dynamics 365
11 12 (0.79%) Amazon EC2
12 10 (0.66%) AWS CloudFormation
13 9 (0.59%) Azure Data Factory
13 9 (0.59%) Cortana Intelligence Suite
14 7 (0.46%) OneDrive
14 7 (0.46%) Salesforce Service Cloud
15 6 (0.39%) Amazon CloudWatch
15 6 (0.39%) Boomi
15 6 (0.39%) Salesforce Sales Cloud
15 6 (0.39%) SuccessFactors
Communications & Networking
1 94 (6.18%) Firewall
2 68 (4.47%) TCP/IP
3 58 (3.81%) LAN
4 53 (3.48%) SAN
5 52 (3.42%) VPN
6 51 (3.35%) WAN
7 49 (3.22%) Network Security
8 44 (2.89%) DNS
9 40 (2.63%) Internet
10 35 (2.30%) DHCP
10 35 (2.30%) Skype
11 33 (2.17%) VoIP
12 28 (1.84%) Wireless
13 23 (1.51%) MPLS
14 22 (1.45%) VLAN
15 18 (1.18%) Wi-Fi
15 18 (1.18%) WLAN
16 16 (1.05%) IP Telephony
17 14 (0.92%) Cisco IOS
17 14 (0.92%) SNMP
Database & Business Intelligence
1 108 (7.10%) SQL Server
2 35 (2.30%) Big Data
3 30 (1.97%) Data Warehouse
3 30 (1.97%) SQL Server Reporting Services
4 29 (1.91%) SQL Server Integration Services
5 17 (1.12%) Data Lake
5 17 (1.12%) PostgreSQL
6 16 (1.05%) SQL Server 2012
7 14 (0.92%) MySQL
8 12 (0.79%) Azure SQL Database
8 12 (0.79%) BusinessObjects
8 12 (0.79%) Power BI
8 12 (0.79%) Relational Database
9 8 (0.53%) Amazon DynamoDB
9 8 (0.53%) Oracle BI Publisher
9 8 (0.53%) Oracle Reports
10 7 (0.46%) Oracle Database
10 7 (0.46%) SAP BW
11 6 (0.39%) NoSQL
12 5 (0.33%) Redis
Development Applications
1 53 (3.48%) Git (software)
2 49 (3.22%) JIRA
3 40 (2.63%) Jenkins
4 32 (2.10%) Octopus Deploy
5 30 (1.97%) TeamCity
6 17 (1.12%) Team Foundation Server
7 16 (1.05%) Maven
8 13 (0.85%) Visual Studio
9 9 (0.59%) GitLab
10 6 (0.39%) Selenium
11 4 (0.26%) Oracle APEX
11 4 (0.26%) Subversion
12 3 (0.20%) Ant
12 3 (0.20%) Appium
12 3 (0.20%) Atlassian Bamboo
12 3 (0.20%) dbdeploy
12 3 (0.20%) Gradle
12 3 (0.20%) Visual Studio Team System
13 2 (0.13%) Bitbucket
13 2 (0.13%) EasyMock
General
1 497 (32.68%) Finance
2 134 (8.81%) Banking
3 121 (7.96%) Retail
4 90 (5.92%) Telecoms
5 80 (5.26%) Marketing
6 59 (3.88%) Legal
7 35 (2.30%) Advertising
8 34 (2.24%) Investment Banking
9 33 (2.17%) Law
10 23 (1.51%) Billing
11 22 (1.45%) Financial Institution
12 18 (1.18%) French Language
13 12 (0.79%) Manufacturing
14 11 (0.72%) Publishing
15 10 (0.66%) Multimedia
16 9 (0.59%) Front Office
16 9 (0.59%) German Language
17 8 (0.53%) Automotive
17 8 (0.53%) Local Government
17 8 (0.53%) Military
Job Titles
1 232 (15.25%) Analyst
2 215 (14.14%) Service Manager
3 185 (12.16%) Delivery Manager
4 142 (9.34%) Services Delivery Manager
5 110 (7.23%) Consultant
5 110 (7.23%) IT Manager
6 87 (5.72%) Business Analyst
7 81 (5.33%) Architect
8 79 (5.19%) Administrator
9 68 (4.47%) Project Manager
10 59 (3.88%) Service Analyst
11 52 (3.42%) Support Analyst
12 50 (3.29%) IT Services Manager
13 49 (3.22%) Desktop Support
14 44 (2.89%) Applications Manager
14 44 (2.89%) IT Support
15 43 (2.83%) Systems Administrator
16 40 (2.63%) Applications Support
17 36 (2.37%) Senior Manager
18 34 (2.24%) Developer
Libraries, Frameworks & Software Standards
1 55 (3.62%) .NET
2 53 (3.48%) Web Services
3 31 (2.04%) .NET Framework
4 19 (1.25%) XML
5 18 (1.18%) HTML
6 17 (1.12%) RabbitMQ
7 16 (1.05%) CSS
8 14 (0.92%) ASP.NET
9 12 (0.79%) LAMP
9 12 (0.79%) REST
10 11 (0.72%) AngularJS
10 11 (0.72%) XSLT
11 9 (0.59%) jQuery
11 9 (0.59%) Middleware
11 9 (0.59%) Node.js
11 9 (0.59%) WCF
12 8 (0.53%) RESTful
13 7 (0.46%) React
13 7 (0.46%) Spring
13 7 (0.46%) TIBCO EMS
Miscellaneous
1 215 (14.14%) Analytical Skills
2 119 (7.82%) Data Centre
3 85 (5.59%) Management Information System
4 64 (4.21%) Self-Motivation
5 60 (3.94%) User Experience
6 55 (3.62%) Fintech
7 38 (2.50%) Computer Science
8 27 (1.78%) Blackberry
9 23 (1.51%) Enterprise Software
9 23 (1.51%) Fat Client
9 23 (1.51%) Thin Client
10 22 (1.45%) Enterprise Cloud
11 21 (1.38%) Replication
12 19 (1.25%) NHS
13 18 (1.18%) CMDB
14 17 (1.12%) Hybrid Cloud
14 17 (1.12%) Private Cloud
15 15 (0.99%) Video Conferencing
15 15 (0.99%) Virtual Team
16 14 (0.92%) Mobile App
Operating Systems
1 308 (20.25%) Windows
2 100 (6.57%) Windows Server
3 97 (6.38%) Linux
4 95 (6.25%) Windows 10
5 83 (5.46%) Windows 7
6 58 (3.81%) Windows Server 2008
7 39 (2.56%) Windows Server 2012
8 34 (2.24%) Red Hat Enterprise Linux
9 30 (1.97%) Unix
10 25 (1.64%) Apple iOS
11 18 (1.18%) Android
12 14 (0.92%) Mac OS
13 13 (0.85%) CentOS
14 5 (0.33%) Windows 8
15 4 (0.26%) Windows Server 2003
16 3 (0.20%) Mac OS X
17 1 (0.066%) AIX
17 1 (0.066%) CoreOS
17 1 (0.066%) Ubuntu
17 1 (0.066%) VMS
Processes & Methodologies
1 582 (38.26%) ITIL
2 334 (21.96%) Agile Software Development
3 285 (18.74%) Project Management
4 260 (17.09%) Service Management
5 229 (15.06%) Problem-Solving
6 158 (10.39%) Stakeholder Management
7 146 (9.60%) DevOps
8 123 (8.09%) ITSM
9 114 (7.50%) Change Management
10 105 (6.90%) Presales
11 99 (6.51%) Continuous Improvement
12 98 (6.44%) CRM
13 97 (6.38%) PRINCE2
14 94 (6.18%) Business Analysis
14 94 (6.18%) Service Design
15 90 (5.92%) ITIL V3
16 81 (5.33%) Scrum
17 78 (5.13%) IT Strategy
18 76 (5.00%) Analytics
18 76 (5.00%) SDLC
Programming Languages
1 132 (8.68%) SQL
2 76 (5.00%) PowerShell
3 63 (4.14%) C#
4 61 (4.01%) Java
5 48 (3.16%) Python
6 42 (2.76%) C
7 40 (2.63%) JavaScript
8 12 (0.79%) Bash Shell
8 12 (0.79%) Perl
9 11 (0.72%) PL/SQL
9 11 (0.72%) Shell Script
10 10 (0.66%) Korn
11 9 (0.59%) U-SQL
11 9 (0.59%) VB
12 8 (0.53%) C++
12 8 (0.53%) PHP
12 8 (0.53%) T-SQL
13 7 (0.46%) Ruby
14 6 (0.39%) ABAP
14 6 (0.39%) XPath
Qualifications
1 194 (12.75%) Degree
2 79 (5.19%) ITIL Certification
3 62 (4.08%) Security Cleared
4 59 (3.88%) Microsoft Certification
5 48 (3.16%) SC Cleared
6 40 (2.63%) Cisco Certification
7 32 (2.10%) CISSP
8 28 (1.84%) CCNP
9 26 (1.71%) PMI Certification
10 25 (1.64%) MCSE
10 25 (1.64%) PMP
10 25 (1.64%) PRINCE2 Certification
11 23 (1.51%) Computer Science Degree
12 22 (1.45%) CCNA
13 21 (1.38%) VMware Certified Professional (VCP)
14 16 (1.05%) MCP
15 14 (0.92%) MBA
16 12 (0.79%) CCIE
17 11 (0.72%) DV Cleared
17 11 (0.72%) SANS
Quality Assurance & Compliance
1 204 (13.41%) SLA
2 73 (4.80%) QA
3 39 (2.56%) ISO/IEC 27001
4 33 (2.17%) GDPR
5 27 (1.78%) PCI DSS
6 26 (1.71%) PMO
7 23 (1.51%) COBIT
8 22 (1.45%) Data Quality
9 14 (0.92%) ISO/IEC 20000
10 9 (0.59%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 6 (0.39%) Cyber Essentials
12 4 (0.26%) EMIR
12 4 (0.26%) ISO 14001
12 4 (0.26%) MiFID
13 3 (0.20%) Sarbanes-Oxley
14 2 (0.13%) Basel III
14 2 (0.13%) Disclosure Scotland
14 2 (0.13%) Government Security Classifications
14 2 (0.13%) ISO 9001
14 2 (0.13%) Solvency II
System Software
1 165 (10.85%) Active Directory
2 118 (7.76%) VMware Infrastructure
3 43 (2.83%) Hyper-V
4 33 (2.17%) XenApp
5 30 (1.97%) Docker
6 26 (1.71%) XenDesktop
7 24 (1.58%) vSphere
8 11 (0.72%) Virtual Machines
9 9 (0.59%) Microsoft App-V
9 9 (0.59%) Terminal Services
9 9 (0.59%) Virtual Servers
10 8 (0.53%) Terminal Server
11 7 (0.46%) VMware ESXi
12 4 (0.26%) KVM
12 4 (0.26%) Microsoft Virtual Server
12 4 (0.26%) VMware Workstation
13 3 (0.20%) Apache ZooKeeper
13 3 (0.20%) BitLocker
13 3 (0.20%) HDFS
13 3 (0.20%) Shibboleth
Systems Management
1 55 (3.62%) SCCM
2 24 (1.58%) Terraform
3 23 (1.51%) Puppet
4 19 (1.25%) Kubernetes
5 13 (0.85%) Ansible
6 12 (0.79%) vCenter Server
7 11 (0.72%) SCOM
8 10 (0.66%) Cisco CUCM
9 9 (0.59%) Microsoft Intune
10 7 (0.46%) AirWatch
10 7 (0.46%) Opscode Chef
11 6 (0.39%) Jamf Pro
11 6 (0.39%) SolarWinds Orion
11 6 (0.39%) TrustSec
12 5 (0.33%) EMC NetWorker
12 5 (0.33%) FortiGate
12 5 (0.33%) Nagios
12 5 (0.33%) ServiceCenter
13 3 (0.20%) ITRS Geneos
13 3 (0.20%) Oozie
Vendors
1 346 (22.75%) Microsoft
2 144 (9.47%) VMware
3 111 (7.30%) Citrix
4 90 (5.92%) Cisco
5 59 (3.88%) Google
6 56 (3.68%) SAP
7 54 (3.55%) Oracle
8 50 (3.29%) Salesforce.com
9 41 (2.70%) Apple
10 40 (2.63%) ServiceNow
11 27 (1.78%) Red Hat
12 25 (1.64%) HP
13 24 (1.58%) Atlassian
14 23 (1.51%) Demandware
15 21 (1.38%) Ivanti
16 20 (1.31%) CheckPoint
16 20 (1.31%) Dell
16 20 (1.31%) EMC
17 19 (1.25%) Mitel
18 16 (1.05%) IBM