Period
to 22 June 2018

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 22 June 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
England > London
6 months to
22 Jun 2018
Same period 2017 Same period 2016
Rank 162 147 135
Rank change year-on-year -15 -12 -34
Permanent jobs citing Service Delivery 1,581 1,691 2,056
As % of all permanent IT jobs advertised in London 2.26% 2.41% 2.50%
As % of the Processes & Methodologies category 2.47% 2.63% 2.74%
Number of salaries quoted 1,202 1,362 1,618
London median annual salary £55,000 £54,500 £55,684
Median salary % change year-on-year +0.92% -2.13% +4.08%
10th Percentile £32,750 £30,000 £32,500
90th Percentile £87,375 £81,250 £83,750
England median annual salary £50,000 £47,500 £50,000
% change year-on-year +5.26% -5.00% +5.26%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 63,989 64,319 74,941
As % of all permanent IT jobs advertised in London 91.54% 91.58% 91.25%
Number of salaries quoted 51,423 52,600 64,445
London median annual salary £60,000 £60,000 £57,500
Median salary % change year-on-year - +4.35% +4.55%
10th Percentile £35,000 £34,250 £33,500
90th Percentile £95,000 £90,000 £86,250
England median annual salary £50,000 £50,000 £48,500
% change year-on-year - +3.09% +2.11%

Service Delivery
Job Vacancy Trend in London

Job postings citing Service Delivery as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Delivery in London

Service Delivery
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in London.

Salary trend for Service Delivery in London

Service Delivery
Salary Histogram in London

The salary distribution of IT jobs citing Service Delivery in London over the 6 months to 22 June 2018.

Salary histogram for Service Delivery in London

Service Delivery
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the London region over the 6 months to 22 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +1 347 £55,000 +10.00% 24
West London +20 96 £50,000 - 25
South London +10 61 £48,450 +14.00% 14
East London +2 35 £52,500 -12.50% 10
North London -4 5 £31,000 -47.23% 3
Service Delivery
England

For the 6 months to 22 June 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for Service Delivery.

1 552 (34.91%) ITIL
2 447 (28.27%) Finance
3 419 (26.50%) Microsoft
4 358 (22.64%) Agile Software Development
5 314 (19.86%) Project Management
6 293 (18.53%) Service Management
7 271 (17.14%) Windows
8 236 (14.93%) Microsoft Azure
9 232 (14.67%) Problem-Solving
10 213 (13.47%) SQL
11 207 (13.09%) Analytical Skills
12 201 (12.71%) Active Directory
13 200 (12.65%) Degree
14 193 (12.21%) SLA
15 166 (10.50%) Presales
16 165 (10.44%) Office 365
17 164 (10.37%) Stakeholder Management
18 153 (9.68%) Microsoft Office
18 153 (9.68%) Marketing
19 149 (9.42%) VMware
20 142 (8.98%) DevOps
21 139 (8.79%) Amazon AWS
22 136 (8.60%) Change Management
23 130 (8.22%) Management Information System
24 124 (7.84%) SQL Server
25 123 (7.78%) Citrix
25 123 (7.78%) VMware Infrastructure
26 119 (7.53%) Analytics
27 118 (7.46%) Continuous Improvement
28 117 (7.40%) ITSM

Service Delivery
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 69 (4.36%) MS Exchange
2 45 (2.85%) SharePoint
3 39 (2.47%) Skype for Business
4 35 (2.21%) Exchange Server 2013
5 32 (2.02%) CMS
5 32 (2.02%) IIS
6 30 (1.90%) Confluence
7 29 (1.83%) Exchange Server 2010
8 28 (1.77%) Tomcat
9 22 (1.39%) Apache
10 20 (1.27%) Blackberry Enterprise Server
11 19 (1.20%) Sitecore CMS
12 18 (1.14%) Exchange Server 2007
13 14 (0.89%) WebSphere
14 12 (0.76%) JBoss
15 9 (0.57%) Anypoint
16 6 (0.38%) Drupal
16 6 (0.38%) OpenStack
17 5 (0.32%) nginx
18 4 (0.25%) MQSeries
Applications
1 153 (9.68%) Microsoft Office
2 89 (5.63%) Microsoft Excel
3 56 (3.54%) Microsoft PowerPoint
4 17 (1.08%) Microsoft Project
5 15 (0.95%) MS Visio
6 10 (0.63%) Spreadsheet
7 5 (0.32%) Chatbot
7 5 (0.32%) Stata
8 2 (0.13%) Adobe Creative Suite
8 2 (0.13%) AutoCAD
8 2 (0.13%) EngageOne
8 2 (0.13%) QuarkXPress
9 1 (0.063%) Adobe Captivate
9 1 (0.063%) Adobe Illustrator
9 1 (0.063%) Maya
9 1 (0.063%) Photoshop
Business Applications
1 42 (2.66%) Dynamics CRM
2 14 (0.89%) Dynamics AX
3 10 (0.63%) SAP Hybris
4 9 (0.57%) BusinessWorks
4 9 (0.57%) NetSuite
4 9 (0.57%) Salesforce.com CRM
5 8 (0.51%) SAP CRM
5 8 (0.51%) SAP IS-U
6 5 (0.32%) Dynamics NAV
7 4 (0.25%) Infor SunSystems
7 4 (0.25%) MetaTrader
7 4 (0.25%) ScheduALL
8 3 (0.19%) Remedy ITSM
8 3 (0.19%) RiskWrite
8 3 (0.19%) SAP CO
8 3 (0.19%) SAP FI
8 3 (0.19%) SAP FI/CO
9 2 (0.13%) Exstream
9 2 (0.13%) Oracle EBS
9 2 (0.13%) SAP HCM
Cloud Services
1 236 (14.93%) Microsoft Azure
2 165 (10.44%) Office 365
3 139 (8.79%) Amazon AWS
4 90 (5.69%) IaaS
5 70 (4.43%) PaaS
6 68 (4.30%) Serverless
7 56 (3.54%) SaaS
8 44 (2.78%) Google Cloud Platform
9 38 (2.40%) Azure Data Factory
9 38 (2.40%) Cortana Intelligence Suite
10 16 (1.01%) Azure Active Directory
10 16 (1.01%) SuccessFactors
11 14 (0.89%) Dynamics 365
12 13 (0.82%) Amazon EC2
13 9 (0.57%) Boomi
13 9 (0.57%) Slack
14 8 (0.51%) AWS Lambda
14 8 (0.51%) OneDrive
15 7 (0.44%) Amazon S3
15 7 (0.44%) GitHub
Communications & Networking
1 68 (4.30%) WAN
2 67 (4.24%) Firewall
3 66 (4.17%) LAN
4 52 (3.29%) TCP/IP
5 43 (2.72%) Network Security
6 36 (2.28%) SAN
7 34 (2.15%) Internet
8 31 (1.96%) VPN
9 28 (1.77%) DNS
10 23 (1.45%) Remote Desktop
11 21 (1.33%) Wireless
12 19 (1.20%) Skype
13 18 (1.14%) DHCP
14 14 (0.89%) Wi-Fi
15 13 (0.82%) 4G
15 13 (0.82%) VoIP
16 12 (0.76%) MPLS
16 12 (0.76%) WLAN
17 10 (0.63%) Cisco ASA
17 10 (0.63%) Cisco IOS
Database & Business Intelligence
1 124 (7.84%) SQL Server
2 69 (4.36%) Big Data
3 46 (2.91%) Power BI
4 40 (2.53%) Data Lake
5 38 (2.40%) Azure SQL Database
6 30 (1.90%) SQL Server Reporting Services
7 29 (1.83%) SQL Server Integration Services
8 27 (1.71%) BusinessObjects
9 22 (1.39%) Data Warehouse
10 18 (1.14%) PostgreSQL
10 18 (1.14%) SQL Server 2012
11 14 (0.89%) Hadoop
12 13 (0.82%) MySQL
13 11 (0.70%) MongoDB
14 10 (0.63%) Oracle Database
14 10 (0.63%) Relational Database
14 10 (0.63%) SQL Server Analysis Services
15 9 (0.57%) QlikView
15 9 (0.57%) SQL Server 2008
15 9 (0.57%) SQL Server 2016
Development Applications
1 93 (5.88%) Git (software)
2 83 (5.25%) Visual Studio
3 43 (2.72%) JIRA
4 31 (1.96%) Jenkins
5 28 (1.77%) Maven
6 26 (1.64%) TeamCity
7 25 (1.58%) Visual Studio Team System
8 21 (1.33%) Octopus Deploy
9 15 (0.95%) Team Foundation Server
10 14 (0.89%) NUnit
11 10 (0.63%) Cucumber
11 10 (0.63%) Jasmine
12 8 (0.51%) Ant
12 8 (0.51%) GitLab
13 7 (0.44%) Eclipse
14 6 (0.38%) Mocha
15 5 (0.32%) CA Release Automation
15 5 (0.32%) Subversion
16 4 (0.25%) IntelliJ
16 4 (0.25%) JMeter
General
1 447 (28.27%) Finance
2 153 (9.68%) Marketing
3 99 (6.26%) Retail
4 97 (6.14%) Banking
5 67 (4.24%) Telecoms
6 65 (4.11%) Legal
7 42 (2.66%) Law
8 36 (2.28%) Billing
9 31 (1.96%) Advertising
10 26 (1.64%) Investment Banking
11 23 (1.45%) Front Office
11 23 (1.45%) Games
12 19 (1.20%) French Language
13 18 (1.14%) Military
14 16 (1.01%) Publishing
15 14 (0.89%) Financial Institution
16 13 (0.82%) German Language
17 12 (0.76%) Back Office
18 11 (0.70%) Italian Language
19 9 (0.57%) Pharmaceutical
Job Titles
1 241 (15.24%) Service Manager
2 198 (12.52%) Delivery Manager
3 195 (12.33%) Analyst
4 158 (9.99%) Services Delivery Manager
5 140 (8.86%) Consultant
6 102 (6.45%) IT Manager
7 96 (6.07%) Architect
8 64 (4.05%) Business Analyst
9 58 (3.67%) IT Services Manager
10 56 (3.54%) Team Leader
11 54 (3.42%) Administrator
12 47 (2.97%) Applications Support
13 45 (2.85%) Developer
14 42 (2.66%) Project Manager
15 39 (2.47%) Service Analyst
15 39 (2.47%) Service Desk Manager
16 36 (2.28%) Account Manager
16 36 (2.28%) Support Analyst
17 35 (2.21%) Senior Manager
18 34 (2.15%) Business Intelligence Consultant
Libraries, Frameworks & Software Standards
1 71 (4.49%) .NET
2 60 (3.80%) Web Services
3 38 (2.40%) HTML
4 31 (1.96%) AngularJS
4 31 (1.96%) CSS
5 29 (1.83%) .NET Framework
6 23 (1.45%) Node.js
7 21 (1.33%) XML
8 18 (1.14%) ASP.NET Web API
9 17 (1.08%) React
10 16 (1.01%) Entity Framework
10 16 (1.01%) RESTful
10 16 (1.01%) WCF
11 15 (0.95%) REST
12 14 (0.89%) Middleware
12 14 (0.89%) NHibernate
13 13 (0.82%) TIBCO EMS
14 12 (0.76%) ASP.NET
14 12 (0.76%) Autofac
14 12 (0.76%) Spring.NET
Miscellaneous
1 207 (13.09%) Analytical Skills
2 130 (8.22%) Management Information System
3 88 (5.57%) Data Centre
4 70 (4.43%) Computer Science
5 68 (4.30%) Fintech
6 61 (3.86%) Self-Motivation
7 51 (3.23%) User Experience
8 47 (2.97%) Blackberry
9 26 (1.64%) Public Cloud
10 24 (1.52%) Replication
11 23 (1.45%) Virtual Team
12 21 (1.33%) Fat Client
12 21 (1.33%) Thin Client
13 19 (1.20%) Enterprise Software
14 18 (1.14%) Hybrid Cloud
15 17 (1.08%) iPad
16 16 (1.01%) Private Cloud
17 15 (0.95%) Foreign Exchange (FX)
17 15 (0.95%) iPhone
18 13 (0.82%) Blog
Operating Systems
1 271 (17.14%) Windows
2 93 (5.88%) Linux
3 77 (4.87%) Windows 7
4 73 (4.62%) Windows Server
5 59 (3.73%) Windows 10
6 52 (3.29%) Windows Server 2012
7 49 (3.10%) Unix
8 48 (3.04%) Windows Server 2008
9 25 (1.58%) Android
10 21 (1.33%) Apple iOS
11 19 (1.20%) Red Hat Enterprise Linux
12 18 (1.14%) Mac OS X
13 14 (0.89%) CentOS
14 12 (0.76%) Windows 8
15 7 (0.44%) Windows Phone
16 3 (0.19%) Windows Server 2003
17 2 (0.13%) Windows XP
18 1 (0.063%) AIX
18 1 (0.063%) Mac OS
Processes & Methodologies
1 552 (34.91%) ITIL
2 358 (22.64%) Agile Software Development
3 314 (19.86%) Project Management
4 293 (18.53%) Service Management
5 232 (14.67%) Problem-Solving
6 166 (10.50%) Presales
7 164 (10.37%) Stakeholder Management
8 142 (8.98%) DevOps
9 136 (8.60%) Change Management
10 119 (7.53%) Analytics
11 118 (7.46%) Continuous Improvement
12 117 (7.40%) ITSM
13 112 (7.08%) CRM
14 102 (6.45%) Incident Management
15 100 (6.33%) PRINCE2
16 99 (6.26%) Business Analysis
16 99 (6.26%) IT Strategy
17 96 (6.07%) Risk Management
18 95 (6.01%) Decision-Making
19 88 (5.57%) Problem Management
Programming Languages
1 213 (13.47%) SQL
2 103 (6.51%) C#
3 77 (4.87%) PowerShell
4 60 (3.80%) Java
5 43 (2.72%) Python
6 39 (2.47%) JavaScript
7 34 (2.15%) U-SQL
8 27 (1.71%) T-SQL
9 26 (1.64%) PHP
10 25 (1.58%) C++
11 18 (1.14%) Perl
12 16 (1.01%) C
13 14 (0.89%) Shell Script
14 8 (0.51%) VB
15 7 (0.44%) Bash Shell
15 7 (0.44%) VB.NET
16 6 (0.38%) Korn
17 5 (0.32%) Ruby
17 5 (0.32%) Scala
17 5 (0.32%) TypeScript
Qualifications
1 200 (12.65%) Degree
2 83 (5.25%) ITIL Certification
3 69 (4.36%) Security Cleared
4 67 (4.24%) Microsoft Certification
5 49 (3.10%) SC Cleared
6 42 (2.66%) MCSE
7 38 (2.40%) Computer Science Degree
8 34 (2.15%) Cisco Certification
9 29 (1.83%) CISSP
10 22 (1.39%) MCP
11 20 (1.27%) CCNP
12 19 (1.20%) DBS Check
12 19 (1.20%) PMI Certification
13 17 (1.08%) PMP
13 17 (1.08%) VMware Certified Professional (VCP)
14 15 (0.95%) CCNA
15 14 (0.89%) PRINCE2 Certification
16 13 (0.82%) MCSA
17 10 (0.63%) CISM
18 9 (0.57%) Master's Degree
Quality Assurance & Compliance
1 193 (12.21%) SLA
2 63 (3.98%) QA
3 41 (2.59%) ISO/IEC 27001
4 39 (2.47%) GDPR
5 29 (1.83%) PMO
6 25 (1.58%) PCI DSS
7 24 (1.52%) COBIT
8 21 (1.33%) Data Quality
9 11 (0.70%) ISO/IEC 20000
10 7 (0.44%) MiFID
11 5 (0.32%) EMIR
11 5 (0.32%) HIPAA
11 5 (0.32%) ISO 14001
12 4 (0.25%) Cyber Essentials
12 4 (0.25%) Sarbanes-Oxley
12 4 (0.25%) WAI
13 3 (0.19%) Government Security Classifications
13 3 (0.19%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
14 2 (0.13%) Actionable Recommendations
14 2 (0.13%) SEPA
System Software
1 201 (12.71%) Active Directory
2 123 (7.78%) VMware Infrastructure
3 54 (3.42%) Virtual Machines
4 36 (2.28%) Hyper-V
5 28 (1.77%) XenApp
6 27 (1.71%) Microsoft App-V
7 25 (1.58%) vSphere
8 23 (1.45%) XenDesktop
9 22 (1.39%) Docker
10 21 (1.33%) Virtual Desktop
11 14 (0.89%) VMware ESXi
12 7 (0.44%) BitLocker
13 6 (0.38%) Terminal Server
14 5 (0.32%) KVM
14 5 (0.32%) Virtual Servers
14 5 (0.32%) VMware NSX
15 4 (0.25%) Microsoft Virtual Server
15 4 (0.25%) Squid
16 2 (0.13%) XenServer
17 1 (0.063%) ProxySG
Systems Management
1 62 (3.92%) SCCM
2 19 (1.20%) Microsoft Intune
3 16 (1.01%) SCVMM
4 14 (0.89%) WSUS
5 12 (0.76%) Microsoft Data Protection Manager
5 12 (0.76%) SCDPM
5 12 (0.76%) SCOrch
5 12 (0.76%) SCSM
6 10 (0.63%) Puppet
7 9 (0.57%) Cisco CUCM
8 8 (0.51%) Ansible
8 8 (0.51%) FortiGate
8 8 (0.51%) SCOM
9 7 (0.44%) Cisco UCCX
10 6 (0.38%) AirWatch
10 6 (0.38%) CASB
10 6 (0.38%) Control-M
10 6 (0.38%) Kubernetes
10 6 (0.38%) ServiceCenter
11 5 (0.32%) Nagios
Vendors
1 419 (26.50%) Microsoft
2 149 (9.42%) VMware
3 123 (7.78%) Citrix
4 98 (6.20%) Cisco
5 61 (3.86%) SAP
6 59 (3.73%) Google
7 57 (3.61%) Oracle
8 49 (3.10%) Tableau
9 41 (2.59%) HP
10 35 (2.21%) Salesforce.com
11 32 (2.02%) ServiceNow
12 28 (1.77%) Sitecore
13 26 (1.64%) Apple
13 26 (1.64%) hybris
14 24 (1.52%) IBM
15 21 (1.33%) EMC
15 21 (1.33%) Xerox
16 20 (1.27%) Dell
16 20 (1.27%) NetApp
16 20 (1.27%) Red Hat