Period
to 17 January 2019

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 17 January 2019 with a comparison to the same period in the previous 2 years.

Services Delivery
England > London
6 months to
17 Jan 2019
Same period 2018 Same period 2017
Rank 156 132 149
Rank change year-on-year -24 +17 -20
Permanent jobs citing Service Delivery 1,400 1,852 1,658
As % of all permanent IT jobs advertised in London 2.23% 2.64% 2.33%
As % of the Processes & Methodologies category 2.42% 2.83% 2.53%
Number of salaries quoted 1,102 1,427 1,336
London median annual salary £60,000 £55,000 £55,000
Median salary % change year-on-year +9.09% - -
10th Percentile £30,525 £32,750 £29,875
90th Percentile £97,500 £85,000 £83,750
England median annual salary £51,000 £50,000 £47,500
% change year-on-year +2.00% +5.26% -5.00%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 57,804 65,404 65,497
As % of all permanent IT jobs advertised in London 92.01% 93.18% 92.10%
Number of salaries quoted 46,646 52,277 55,834
London median annual salary £62,500 £60,000 £58,000
Median salary % change year-on-year +4.17% +3.45% +5.45%
10th Percentile £35,000 £35,000 £33,575
90th Percentile £95,000 £91,250 £90,000
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Service Delivery
Job Vacancy Trend in London

Job postings citing Service Delivery as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Delivery in London

Service Delivery
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in London.

Salary trend for Service Delivery in London

Service Delivery
Salary Histogram in London

The salary distribution of IT jobs citing Service Delivery in London over the 6 months to 17 January 2019.

Salary histogram for Service Delivery in London

Service Delivery
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the London region over the 6 months to 17 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -69 221 £60,000 +11.11% 36
South London -8 87 £45,000 -15.49% 6
West London +15 85 £70,000 +30.23% 33
East London +40 38 £62,500 -3.85% 10
North London +22 15 £50,000 +56.25% 3
Service Delivery
England

For the 6 months to 17 January 2019, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for Service Delivery.

1 542 (38.71%) ITIL
2 457 (32.64%) Finance
3 343 (24.50%) Windows
4 341 (24.36%) Microsoft
5 270 (19.29%) Agile Software Development
6 255 (18.21%) Project Management
7 240 (17.14%) Problem-Solving
8 225 (16.07%) Service Management
9 213 (15.21%) SLA
10 202 (14.43%) Degree
11 194 (13.86%) Active Directory
12 185 (13.21%) Analytical Skills
13 154 (11.00%) Banking
14 153 (10.93%) VMware
15 151 (10.79%) Office 365
16 134 (9.57%) SQL
17 130 (9.29%) ITSM
17 130 (9.29%) Windows Server
18 129 (9.21%) Data Centre
18 129 (9.21%) Microsoft Azure
19 128 (9.14%) Stakeholder Management
20 127 (9.07%) Microsoft Office
21 123 (8.79%) Continuous Improvement
22 120 (8.57%) Windows 10
23 117 (8.36%) Amazon AWS
24 115 (8.21%) Citrix
25 113 (8.07%) Retail
25 113 (8.07%) ITIL V3
26 109 (7.79%) Change Management
27 107 (7.64%) VMware Infrastructure

Service Delivery
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 82 (5.86%) MS Exchange
2 62 (4.43%) SharePoint
3 48 (3.43%) Confluence
4 42 (3.00%) IIS
5 32 (2.29%) Exchange Server 2010
6 31 (2.21%) Skype for Business
7 16 (1.14%) Apache
7 16 (1.14%) Tomcat
8 15 (1.07%) OpenStack
9 14 (1.00%) BizTalk Server
10 12 (0.86%) Exchange Server 2007
11 11 (0.79%) Blackberry Enterprise Server
11 11 (0.79%) Documentum
12 7 (0.50%) SharePoint 2013
13 6 (0.43%) Apache Spark
13 6 (0.43%) Exchange Server 2013
13 6 (0.43%) GeoServer
13 6 (0.43%) Liferay
13 6 (0.43%) Oracle Spatial
14 5 (0.36%) WebSphere
Applications
1 127 (9.07%) Microsoft Office
2 59 (4.21%) Microsoft Excel
3 26 (1.86%) Microsoft PowerPoint
4 21 (1.50%) Spreadsheet
5 18 (1.29%) Microsoft Project
6 14 (1.00%) MS Visio
7 3 (0.21%) Acrobat
7 3 (0.21%) AutoCAD
7 3 (0.21%) Open Workbench
8 2 (0.14%) Photoshop
9 1 (0.071%) Adobe Illustrator
9 1 (0.071%) Adobe Premiere
9 1 (0.071%) InDesign
Business Applications
1 42 (3.00%) Dynamics CRM
2 24 (1.71%) Magento
3 12 (0.86%) Dynamics AX
4 10 (0.71%) Oracle EBS
5 6 (0.43%) thinkFolio
6 5 (0.36%) Oracle Assets
6 5 (0.36%) Oracle Cash Management
6 5 (0.36%) Oracle EBS R12
6 5 (0.36%) Oracle Financials
6 5 (0.36%) Oracle General Ledger
6 5 (0.36%) Oracle Payables
6 5 (0.36%) Oracle Receivables
7 3 (0.21%) Remedy ITSM
7 3 (0.21%) SAP Business ByDesign
7 3 (0.21%) SAP Hybris
8 2 (0.14%) BusinessWorks
8 2 (0.14%) Oracle Applications
8 2 (0.14%) SAP HCM
8 2 (0.14%) SAP MDG
8 2 (0.14%) SAP Retail
Cloud Services
1 151 (10.79%) Office 365
2 129 (9.21%) Microsoft Azure
3 117 (8.36%) Amazon AWS
4 57 (4.07%) SaaS
5 44 (3.14%) Google Cloud Platform
6 24 (1.71%) PaaS
7 20 (1.43%) Cloud Computing
7 20 (1.43%) IaaS
8 16 (1.14%) Dynamics 365
9 15 (1.07%) AWS CloudFormation
10 13 (0.93%) Azure Active Directory
11 12 (0.86%) Amazon EC2
11 12 (0.86%) Dropbox
11 12 (0.86%) OneDrive
12 10 (0.71%) OpenDNS
13 9 (0.64%) Slack
14 7 (0.50%) Serverless
15 6 (0.43%) AdWords
15 6 (0.43%) Salesforce Sales Cloud
15 6 (0.43%) Salesforce Service Cloud
Communications & Networking
1 103 (7.36%) Firewall
2 64 (4.57%) LAN
3 60 (4.29%) WAN
4 55 (3.93%) SAN
5 53 (3.79%) TCP/IP
6 46 (3.29%) VoIP
7 42 (3.00%) VPN
8 40 (2.86%) DNS
9 34 (2.43%) MPLS
10 33 (2.36%) DHCP
10 33 (2.36%) Internet
10 33 (2.36%) Network Security
10 33 (2.36%) Skype
11 28 (2.00%) VLAN
12 25 (1.79%) WLAN
13 22 (1.57%) Wireless
14 15 (1.07%) SNMP
14 15 (1.07%) Unified Communications
15 14 (1.00%) VPLS
16 11 (0.79%) iSCSI
Database & Business Intelligence
1 97 (6.93%) SQL Server
2 42 (3.00%) Big Data
3 35 (2.50%) Data Warehouse
4 21 (1.50%) SQL Server Reporting Services
5 18 (1.29%) SQL Server Integration Services
6 14 (1.00%) SQL Server 2012
7 11 (0.79%) SQL Server 2016
8 10 (0.71%) Power BI
9 9 (0.64%) Data Lake
9 9 (0.64%) MySQL
10 8 (0.57%) Oracle BI Publisher
10 8 (0.57%) Oracle Reports
10 8 (0.57%) PostgreSQL
11 7 (0.50%) Hadoop
12 6 (0.43%) Azure SQL Database
12 6 (0.43%) SQL Server 2014
13 5 (0.36%) Relational Database
14 4 (0.29%) Oracle BI EE
14 4 (0.29%) Oracle Discoverer
15 3 (0.21%) Apache Hive
Development Applications
1 52 (3.71%) JIRA
2 43 (3.07%) Git (software)
3 34 (2.43%) Jenkins
4 18 (1.29%) Octopus Deploy
4 18 (1.29%) TeamCity
5 11 (0.79%) Atlassian Bamboo
6 9 (0.64%) InstallShield
6 9 (0.64%) MSI
6 9 (0.64%) WinDbg
7 8 (0.57%) Maven
8 7 (0.50%) GitLab
8 7 (0.50%) Team Foundation Server
9 6 (0.43%) Bitbucket
9 6 (0.43%) EasyMock
9 6 (0.43%) JIRA Agile
9 6 (0.43%) JUnit
9 6 (0.43%) Selenium
10 5 (0.36%) Eclipse
11 4 (0.29%) Oracle APEX
12 3 (0.21%) Appium
General
1 457 (32.64%) Finance
2 154 (11.00%) Banking
3 113 (8.07%) Retail
4 82 (5.86%) Telecoms
5 74 (5.29%) Marketing
6 51 (3.64%) Legal
7 39 (2.79%) Investment Banking
8 29 (2.07%) Law
9 25 (1.79%) Advertising
9 25 (1.79%) Billing
10 18 (1.29%) Financial Institution
11 17 (1.21%) Front Office
12 12 (0.86%) Multimedia
13 11 (0.79%) Manufacturing
13 11 (0.79%) Publishing
14 10 (0.71%) Private Banking
15 8 (0.57%) Automotive
15 8 (0.57%) Japanese Language
15 8 (0.57%) Retail Banking
16 6 (0.43%) Back Office
Job Titles
1 203 (14.50%) Service Manager
2 197 (14.07%) Analyst
3 151 (10.79%) Delivery Manager
4 125 (8.93%) Services Delivery Manager
5 94 (6.71%) IT Manager
6 92 (6.57%) Consultant
7 65 (4.64%) Business Analyst
8 59 (4.21%) Architect
9 58 (4.14%) IT Support
9 58 (4.14%) Support Analyst
10 55 (3.93%) Project Manager
11 52 (3.71%) Applications Support
12 48 (3.43%) Administrator
13 46 (3.29%) IT Analyst
13 46 (3.29%) Service Analyst
14 45 (3.21%) Support Engineer
15 40 (2.86%) Head of IT
16 38 (2.71%) Applications Manager
16 38 (2.71%) Desktop Support
16 38 (2.71%) Head of Infrastructure
Libraries, Frameworks & Software Standards
1 56 (4.00%) .NET
2 37 (2.64%) Web Services
3 21 (1.50%) .NET Framework
4 19 (1.36%) XML
5 18 (1.29%) Kafka
6 16 (1.14%) XSLT
7 14 (1.00%) ASP.NET
8 13 (0.93%) AngularJS
8 13 (0.93%) Spring
9 12 (0.86%) Java EE
10 11 (0.79%) HTML
10 11 (0.79%) REST
11 9 (0.64%) CSS
11 9 (0.64%) JSON
12 8 (0.57%) FIX Protocol
12 8 (0.57%) OAuth
13 7 (0.50%) jQuery
13 7 (0.50%) RESTful
13 7 (0.50%) SOAP
13 7 (0.50%) WCF
Miscellaneous
1 185 (13.21%) Analytical Skills
2 129 (9.21%) Data Centre
3 77 (5.50%) Management Information System
4 55 (3.93%) User Experience
5 46 (3.29%) Self-Motivation
6 39 (2.79%) Fintech
7 28 (2.00%) Hybrid Cloud
8 26 (1.86%) Video Conferencing
9 24 (1.71%) Fat Client
9 24 (1.71%) Thin Client
10 21 (1.50%) Enterprise Software
11 20 (1.43%) Virtual Team
12 19 (1.36%) Hedge funds
12 19 (1.36%) Private Cloud
13 17 (1.21%) Mobile App
14 16 (1.14%) NHS
15 15 (1.07%) Digital Media
16 13 (0.93%) Blackberry
16 13 (0.93%) CMDB
16 13 (0.93%) Wiki
Operating Systems
1 343 (24.50%) Windows
2 130 (9.29%) Windows Server
3 120 (8.57%) Windows 10
4 106 (7.57%) Windows 7
5 76 (5.43%) Linux
6 55 (3.93%) Windows Server 2008
7 27 (1.93%) Red Hat Enterprise Linux
8 25 (1.79%) Unix
9 22 (1.57%) Windows Server 2012
10 19 (1.36%) Apple iOS
11 18 (1.29%) Mac OS
12 16 (1.14%) Android
13 11 (0.79%) CentOS
14 10 (0.71%) Mac OS X
15 9 (0.64%) Windows 8
16 4 (0.29%) Windows Server 2003
17 2 (0.14%) Ubuntu
18 1 (0.071%) Fedora
18 1 (0.071%) Oracle Linux
18 1 (0.071%) Windows Vista
Processes & Methodologies
1 542 (38.71%) ITIL
2 270 (19.29%) Agile Software Development
3 255 (18.21%) Project Management
4 240 (17.14%) Problem-Solving
5 225 (16.07%) Service Management
6 130 (9.29%) ITSM
7 128 (9.14%) Stakeholder Management
8 123 (8.79%) Continuous Improvement
9 113 (8.07%) ITIL V3
10 109 (7.79%) Change Management
11 103 (7.36%) CRM
12 101 (7.21%) PRINCE2
13 100 (7.14%) DevOps
14 92 (6.57%) Business Analysis
15 91 (6.50%) Presales
16 87 (6.21%) IT Strategy
16 87 (6.21%) Service Design
17 84 (6.00%) Incident Management
18 83 (5.93%) Coaching
19 77 (5.50%) Analytics
Programming Languages
1 134 (9.57%) SQL
2 81 (5.79%) Java
3 73 (5.21%) PowerShell
4 59 (4.21%) C#
5 55 (3.93%) JavaScript
5 55 (3.93%) Python
6 50 (3.57%) C
7 15 (1.07%) C++
8 14 (1.00%) PL/SQL
8 14 (1.00%) Ruby
8 14 (1.00%) VBScript
9 11 (0.79%) Bash Shell
10 10 (0.71%) Perl
11 9 (0.64%) VB
12 8 (0.57%) R
13 6 (0.43%) PHP
13 6 (0.43%) XPath
14 5 (0.36%) Korn
15 4 (0.29%) ABAP
15 4 (0.29%) T-SQL
Qualifications
1 202 (14.43%) Degree
2 56 (4.00%) ITIL Certification
3 47 (3.36%) Microsoft Certification
4 42 (3.00%) Cisco Certification
5 38 (2.71%) Security Cleared
6 33 (2.36%) CCNP
7 27 (1.93%) Computer Science Degree
7 27 (1.93%) MCSE
7 27 (1.93%) SC Cleared
8 24 (1.71%) CISSP
9 21 (1.50%) CCNA
9 21 (1.50%) PMP
10 20 (1.43%) PRINCE2 Certification
11 19 (1.36%) MCP
12 18 (1.29%) PMI Certification
12 18 (1.29%) VMware Certified Professional (VCP)
13 16 (1.14%) CCIE
14 14 (1.00%) MBA
15 11 (0.79%) Numerate Degree
16 9 (0.64%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 213 (15.21%) SLA
2 61 (4.36%) QA
3 35 (2.50%) ISO/IEC 27001
4 25 (1.79%) PMO
5 24 (1.71%) ISO/IEC 20000
6 19 (1.36%) PCI DSS
7 17 (1.21%) Data Quality
8 16 (1.14%) COBIT
8 16 (1.14%) GDPR
9 6 (0.43%) ISO 9001
10 4 (0.29%) Basel III
10 4 (0.29%) Cyber Essentials
11 3 (0.21%) Disclosure Scotland
11 3 (0.21%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 3 (0.21%) Sarbanes-Oxley
12 2 (0.14%) Solvency II
13 1 (0.071%) DICOM
13 1 (0.071%) HL7
13 1 (0.071%) ISO 14001
System Software
1 194 (13.86%) Active Directory
2 107 (7.64%) VMware Infrastructure
3 40 (2.86%) Hyper-V
3 40 (2.86%) XenApp
4 35 (2.50%) XenDesktop
5 17 (1.21%) vSphere
6 14 (1.00%) Microsoft App-V
7 13 (0.93%) Terminal Services
8 12 (0.86%) Docker
8 12 (0.86%) Virtual Servers
9 8 (0.57%) VMware Workstation
10 7 (0.50%) BitLocker
11 6 (0.43%) Virtual Machines
11 6 (0.43%) VMware ESXi
12 5 (0.36%) Terminal Server
12 5 (0.36%) XenServer
13 3 (0.21%) Apache ZooKeeper
13 3 (0.21%) HDFS
13 3 (0.21%) Virtual Desktop
13 3 (0.21%) VMware NSX
Systems Management
1 83 (5.93%) SCCM
2 22 (1.57%) Terraform
3 16 (1.14%) Puppet
4 13 (0.93%) Kubernetes
4 13 (0.93%) SCOM
5 12 (0.86%) vCenter Server
6 9 (0.64%) Ansible
6 9 (0.64%) Jamf Pro
6 9 (0.64%) Perfmon
6 9 (0.64%) WSUS
7 5 (0.36%) Backup Exec
7 5 (0.36%) EMC NetWorker
7 5 (0.36%) Opscode Chef
8 4 (0.29%) NetBackup
9 3 (0.21%) Cisco CUCM
9 3 (0.21%) McAfee ePO
9 3 (0.21%) Nagios
9 3 (0.21%) Oozie
9 3 (0.21%) SCOrch
9 3 (0.21%) SCVMM
Vendors
1 341 (24.36%) Microsoft
2 153 (10.93%) VMware
3 115 (8.21%) Citrix
4 76 (5.43%) Cisco
5 66 (4.71%) Google
6 52 (3.71%) Salesforce.com
7 47 (3.36%) ServiceNow
8 38 (2.71%) Apple
9 37 (2.64%) SAP
10 35 (2.50%) Oracle
11 30 (2.14%) Ivanti
12 27 (1.93%) Mitel
13 24 (1.71%) Atlassian
13 24 (1.71%) Demandware
13 24 (1.71%) HP
14 23 (1.64%) EMC
15 22 (1.57%) NetApp
15 22 (1.57%) Red Hat
16 19 (1.36%) F5
16 19 (1.36%) Symantec