Period
to

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 23 May 2022 with a comparison to the same period in the previous 2 years.

Service Delivery
England > London
6 months to
23 May 2022
Same period 2021 Same period 2020
Rank 207 170 196
Rank change year-on-year -37 +26 -18
Permanent jobs citing Service Delivery 1,381 729 704
As % of all permanent jobs advertised in London 1.96% 2.12% 1.82%
As % of the Processes & Methodologies category 2.03% 2.24% 1.92%
Number of salaries quoted 937 572 545
10th Percentile £32,500 £35,000 £32,163
25th Percentile £46,250 £45,000 £45,333
Median annual salary (50th Percentile) £60,000 £57,500 £61,500
Median % change year-on-year +4.35% -6.50% +6.03%
75th Percentile £73,750 £78,750 £80,000
90th Percentile £90,000 £88,750 £95,000
England median annual salary £50,000 £50,000 £52,500
% change year-on-year - -4.76% +5.00%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 67,931 32,593 36,573
As % of all permanent IT jobs advertised in London 96.59% 94.77% 94.41%
Number of salaries quoted 33,607 24,553 29,791
10th Percentile £42,500 £42,500 £38,750
25th Percentile £53,750 £52,500 £50,000
Median annual salary (50th Percentile) £70,000 £70,000 £67,500
Median % change year-on-year - +3.70% +3.85%
75th Percentile £92,500 £87,500 £85,000
90th Percentile £110,000 £105,000 £102,500
England median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - +4.76%

Service Delivery
Job Vacancy Trend in London

Job postings citing Service Delivery as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Delivery in London

Service Delivery
Salary Trend in London

3-month moving average salary quoted in jobs citing Service Delivery in London.

Salary trend for Service Delivery in London

Service Delivery
Salary Histogram in London

Salary distribution for jobs citing Service Delivery in London over the 6 months to 23 May 2022.

Salary histogram for Service Delivery in London

Service Delivery
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the London region over the 6 months to 23 May 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +9 200 £57,500 -4.17% 16
East London -17 60 £65,000 +100.00% 10
West London -68 50 £40,000 -23.81% 15
South London -38 42 £22,500 -55.00% 3
North London -29 8 £50,000 +24.22% 3
Service Delivery
England

For the 6 months to 23 May 2022, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for Service Delivery.

1 448 (32.44%) ITIL
2 424 (30.70%) Social Skills
3 420 (30.41%) Finance
4 343 (24.84%) Agile
5 342 (24.76%) Windows
6 302 (21.87%) Microsoft
7 284 (20.56%) Azure
8 267 (19.33%) Project Management
9 260 (18.83%) Microsoft 365
10 258 (18.68%) Service Management
11 208 (15.06%) Active Directory
12 183 (13.25%) Linux
13 178 (12.89%) ITSM
13 178 (12.89%) AWS
14 168 (12.17%) Problem-Solving
15 155 (11.22%) Degree
16 154 (11.15%) DevOps
17 148 (10.72%) SLA
18 134 (9.70%) Service Design
19 133 (9.63%) Coaching
20 127 (9.20%) Project Delivery
21 126 (9.12%) Stakeholder Management
22 125 (9.05%) Migration
22 125 (9.05%) Docker
23 123 (8.91%) Windows Server
24 122 (8.83%) Strategic Thinking
25 119 (8.62%) Kubernetes
26 118 (8.54%) Continuous Improvement
27 116 (8.40%) Cybersecurity
28 114 (8.25%) Change Management

Service Delivery
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 88 (6.37%) IIS
2 83 (6.01%) SharePoint
3 69 (5.00%) JBoss
3 69 (5.00%) Tomcat
4 35 (2.53%) MS Exchange
5 18 (1.30%) Exchange Server 2010
6 17 (1.23%) Exchange Server 2013
7 16 (1.16%) Blackberry Enterprise Server
8 15 (1.09%) Confluence
8 15 (1.09%) Exchange Server 2007
9 12 (0.87%) CMS
10 11 (0.80%) Apache Spark
11 10 (0.72%) Apache Airflow
11 10 (0.72%) SAS
12 9 (0.65%) Apache
12 9 (0.65%) WordPress
13 8 (0.58%) Apache Solr
14 5 (0.36%) SharePoint 2013
14 5 (0.36%) SharePoint Server
14 5 (0.36%) Skype for Business
Applications
1 110 (7.97%) Microsoft Office
2 50 (3.62%) Microsoft Excel
3 36 (2.61%) Microsoft PowerPoint
4 19 (1.38%) MS Visio
5 8 (0.58%) Microsoft Project
6 5 (0.36%) Chatbot
7 3 (0.22%) Adobe Creative Suite
7 3 (0.22%) OmniGraffle
7 3 (0.22%) Sketch
8 2 (0.14%) Windchill
Business Applications
1 27 (1.96%) NetSuite
2 20 (1.45%) Dynamics GP
3 16 (1.16%) Alphatax
4 15 (1.09%) SAP S/4HANA
5 5 (0.36%) Dynamics CRM
5 5 (0.36%) Oracle Financials
5 5 (0.36%) SAP HR
6 4 (0.29%) Dynamics NAV
6 4 (0.29%) SAP HCM
7 3 (0.22%) Elite 3E
7 3 (0.22%) ScheduALL
8 2 (0.14%) Dynamics AX
8 2 (0.14%) Oracle Procure-to-Pay
8 2 (0.14%) Remedy ITSM
8 2 (0.14%) SAP Hybris
8 2 (0.14%) TrackWise
9 1 (0.072%) FLEXCUBE
9 1 (0.072%) Oracle ERP
9 1 (0.072%) SAP Oil and Gas
9 1 (0.072%) SAP PM
Cloud Services
1 284 (20.56%) Azure
2 260 (18.83%) Microsoft 365
3 178 (12.89%) AWS
4 104 (7.53%) SaaS
5 84 (6.08%) GCP
6 79 (5.72%) AWS CloudFormation
6 79 (5.72%) Azure Active Directory
7 75 (5.43%) Azure Stack
8 71 (5.14%) Serverless
9 70 (5.07%) Amazon CloudWatch
10 68 (4.92%) AWS CodePipeline
10 68 (4.92%) AWS Lambda
10 68 (4.92%) Cloud Functions
10 68 (4.92%) OpenShift
11 55 (3.98%) Power Platform
12 36 (2.61%) OneDrive
13 30 (2.17%) PaaS
14 29 (2.10%) IaaS
15 25 (1.81%) Taleo
16 19 (1.38%) Mimecast
Communications & Networking
1 104 (7.53%) Internet
2 102 (7.39%) Firewall
3 72 (5.21%) WAN
4 66 (4.78%) LAN
5 61 (4.42%) TCP/IP
6 54 (3.91%) DNS
7 39 (2.82%) DHCP
8 31 (2.24%) IP Telephony
8 31 (2.24%) Network Security
9 29 (2.10%) VPN
10 22 (1.59%) Wi-Fi
11 21 (1.52%) Wireless
12 16 (1.16%) MPLS
12 16 (1.16%) SD-WAN
13 14 (1.01%) Unified Communications
14 13 (0.94%) WLAN
15 11 (0.80%) Ethernet
16 9 (0.65%) Broadband
16 9 (0.65%) OSPF
16 9 (0.65%) VoIP
Database & Business Intelligence
1 46 (3.33%) SQL Server
2 33 (2.39%) PostgreSQL
3 29 (2.10%) Power BI
4 22 (1.59%) MySQL
5 20 (1.45%) Crystal Reports
5 20 (1.45%) MS Access
5 20 (1.45%) SQL Server Analysis Services
5 20 (1.45%) SQL Server Integration Services
5 20 (1.45%) SQL Server Reporting Services
6 19 (1.38%) Hadoop
7 15 (1.09%) Big Data
7 15 (1.09%) QlikView
8 14 (1.01%) Apache Cassandra
9 13 (0.94%) NoSQL
9 13 (0.94%) Relational Database
10 12 (0.87%) Redis
11 11 (0.80%) Qlik Sense
12 10 (0.72%) Data Warehouse
12 10 (0.72%) Oracle Database
13 9 (0.65%) Apache Accumulo
Development Applications
1 92 (6.66%) Git (software)
2 74 (5.36%) Jenkins
3 69 (5.00%) Subversion
4 29 (2.10%) JIRA
5 16 (1.16%) SQL Server Management Studio (SSMS)
6 5 (0.36%) Eclipse
6 5 (0.36%) Team Foundation Server
7 4 (0.29%) Selenium
8 3 (0.22%) Axure RP
8 3 (0.22%) Octopus Deploy
8 3 (0.22%) TeamCity
9 2 (0.14%) Ant
9 2 (0.14%) FitNesse
9 2 (0.14%) GitLab
9 2 (0.14%) Gradle
9 2 (0.14%) JMeter
9 2 (0.14%) JUnit
9 2 (0.14%) MSI
9 2 (0.14%) TestNG
9 2 (0.14%) Zephyr
General
1 424 (30.70%) Social Skills
2 420 (30.41%) Finance
3 108 (7.82%) Analytical Skills
4 97 (7.02%) Presentation Skills
5 91 (6.59%) Banking
6 83 (6.01%) Inclusion and Diversity
7 78 (5.65%) Marketing
8 75 (5.43%) Manufacturing
9 70 (5.07%) Influencing Skills
10 58 (4.20%) Legal
11 55 (3.98%) Retail
12 47 (3.40%) Law
13 38 (2.75%) Documentation Skills
13 38 (2.75%) Telecoms
14 31 (2.24%) Aviation
15 28 (2.03%) Public Sector
16 23 (1.67%) Games
16 23 (1.67%) Organisational Skills
17 22 (1.59%) Financial Institution
18 19 (1.38%) Investment Banking
Job Titles
1 202 (14.63%) Service Manager
2 199 (14.41%) Analyst
3 140 (10.14%) Service Delivery Manager
4 119 (8.62%) Delivery Manager
5 102 (7.39%) IT Manager
6 100 (7.24%) Consultant
7 78 (5.65%) DevOps Engineer
8 73 (5.29%) IT Support
9 72 (5.21%) Project Manager
10 68 (4.92%) Senior DevOps
10 68 (4.92%) Senior DevOps Engineer
11 60 (4.34%) Service Analyst
12 58 (4.20%) Support Engineer
13 55 (3.98%) Support Analyst
14 54 (3.91%) Desktop Support
15 52 (3.77%) Support Manager
16 49 (3.55%) Architect
17 47 (3.40%) IT Services Manager
18 44 (3.19%) IT Support Manager
19 38 (2.75%) Desktop Engineer
Libraries, Frameworks & Software Standards
1 68 (4.92%) Elastic Stack
2 34 (2.46%) JSON
3 25 (1.81%) HTML
4 18 (1.30%) .NET
5 15 (1.09%) Middleware
5 15 (1.09%) Velocity
6 14 (1.01%) CORBA
7 11 (0.80%) SOAP
8 10 (0.72%) AngularJS
8 10 (0.72%) Web Services
9 9 (0.65%) GraphQL
9 9 (0.65%) LAMP
9 9 (0.65%) XML
10 8 (0.58%) Kafka
10 8 (0.58%) REST
10 8 (0.58%) RESTful
11 7 (0.51%) Celery
11 7 (0.51%) CSS
11 7 (0.51%) Django
11 7 (0.51%) LDAP
Miscellaneous
1 83 (6.01%) Management Information System
2 81 (5.87%) Life Science
3 68 (4.92%) Linux Command Line
4 67 (4.85%) Data Centre
5 49 (3.55%) User Experience
6 47 (3.40%) Self-Motivation
7 44 (3.19%) Enterprise Software
8 30 (2.17%) Public Cloud
9 28 (2.03%) Virtual Team
10 27 (1.96%) Blackberry
11 21 (1.52%) CMDB
12 20 (1.45%) Hybrid Cloud
13 19 (1.38%) Cloud Native
14 18 (1.30%) Handset
15 16 (1.16%) Blockchain
16 11 (0.80%) Pharmacovigilance
16 11 (0.80%) PKI
17 10 (0.72%) NHS
17 10 (0.72%) Video Conferencing
18 9 (0.65%) e-Learning
Operating Systems
1 342 (24.76%) Windows
2 183 (13.25%) Linux
3 123 (8.91%) Windows Server
4 103 (7.46%) Windows 10
5 33 (2.39%) Unix
6 30 (2.17%) Windows 7
7 24 (1.74%) Mac OS
7 24 (1.74%) Windows Server 2016
8 19 (1.38%) Apple iOS
9 14 (1.01%) Mac OS X
10 13 (0.94%) Android
11 10 (0.72%) Red Hat Enterprise Linux
11 10 (0.72%) Windows Server 2012
12 8 (0.58%) SUSE
12 8 (0.58%) Ubuntu
13 7 (0.51%) Windows Server 2019
14 5 (0.36%) CentOS
15 3 (0.22%) Windows Server 2003
16 2 (0.14%) Windows Server 2008
16 2 (0.14%) Windows XP
Processes & Methodologies
1 448 (32.44%) ITIL
2 343 (24.84%) Agile
3 267 (19.33%) Project Management
4 258 (18.68%) Service Management
5 178 (12.89%) ITSM
6 168 (12.17%) Problem-Solving
7 154 (11.15%) DevOps
8 134 (9.70%) Service Design
9 133 (9.63%) Coaching
10 127 (9.20%) Project Delivery
11 126 (9.12%) Stakeholder Management
12 125 (9.05%) Migration
13 122 (8.83%) Strategic Thinking
14 118 (8.54%) Continuous Improvement
15 116 (8.40%) Cybersecurity
16 114 (8.25%) Change Management
17 110 (7.97%) Incident Management
18 105 (7.60%) Disaster Recovery
19 102 (7.39%) ITIL V3
20 97 (7.02%) Test Automation
Programming Languages
1 109 (7.89%) SQL
2 69 (5.00%) PowerShell
3 68 (4.92%) Python
4 48 (3.48%) Java
5 23 (1.67%) Perl
6 18 (1.30%) R
7 17 (1.23%) JavaScript
8 16 (1.16%) VBA
9 15 (1.09%) C++
10 10 (0.72%) Go
11 9 (0.65%) Ruby
12 8 (0.58%) C
12 8 (0.58%) Rust
13 6 (0.43%) Bash
13 6 (0.43%) C#
14 5 (0.36%) PL/SQL
14 5 (0.36%) Shell Script
14 5 (0.36%) T-SQL
15 4 (0.29%) ABAP
15 4 (0.29%) ES6
Qualifications
1 155 (11.22%) Degree
2 90 (6.52%) Security Cleared
3 54 (3.91%) Microsoft Certification
4 51 (3.69%) SC Cleared
5 47 (3.40%) ITIL Certification
6 40 (2.90%) Computer Science Degree
7 22 (1.59%) CISSP
7 22 (1.59%) MCSA
8 21 (1.52%) MCITP
9 20 (1.45%) MCP
10 18 (1.30%) Cisco Certification
11 16 (1.16%) MCDST
12 14 (1.01%) PMI Certification
13 13 (0.94%) CCNP
13 13 (0.94%) CSPO
13 13 (0.94%) ITIL Foundation Certificate
13 13 (0.94%) Master's Degree
14 12 (0.87%) APMP
14 12 (0.87%) ISO 27001 Lead Auditor
14 12 (0.87%) TOGAF Certification
Quality Assurance & Compliance
1 148 (10.72%) SLA
2 78 (5.65%) ISO/IEC 27001
3 41 (2.97%) PMO
4 27 (1.96%) QA
5 20 (1.45%) GDPR
6 16 (1.16%) SOC 1
6 16 (1.16%) SOC 2
7 12 (0.87%) Actionable Recommendations
7 12 (0.87%) Cyber Essentials
8 8 (0.58%) COBIT
8 8 (0.58%) NCSC
9 7 (0.51%) NIST
9 7 (0.51%) Sarbanes-Oxley
10 6 (0.43%) ISO/IEC 20000
11 5 (0.36%) Data Quality
11 5 (0.36%) ISO 9001
11 5 (0.36%) PCI DSS
12 4 (0.29%) Accessibility
13 3 (0.22%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
14 2 (0.14%) ISO 13485
System Software
1 208 (15.06%) Active Directory
2 125 (9.05%) Docker
3 77 (5.58%) Virtual Machines
4 50 (3.62%) VMware Infrastructure
5 23 (1.67%) Virtual Desktop
6 18 (1.30%) VMware ESXi
7 13 (0.94%) Hyper-V
8 9 (0.65%) BitLocker
8 9 (0.65%) Snort
8 9 (0.65%) VMware NSX
9 7 (0.51%) Citrix Hypervisor
9 7 (0.51%) vSphere
10 5 (0.36%) XenApp
10 5 (0.36%) XenDesktop
11 4 (0.29%) KVM
12 3 (0.22%) Firmware
12 3 (0.22%) Microsoft App-V
13 1 (0.072%) Terminal Services
13 1 (0.072%) Virtual Servers
13 1 (0.072%) VMware Server
Systems Management
1 119 (8.62%) Kubernetes
2 97 (7.02%) Terraform
3 95 (6.88%) Ansible
4 87 (6.30%) Opscode Chef
5 83 (6.01%) Puppet
6 53 (3.84%) SCCM
7 41 (2.97%) Microsoft Intune
8 27 (1.96%) Single Sign-On
9 16 (1.16%) Cisco CUCM
10 15 (1.09%) ServiceCenter
11 10 (0.72%) Jamf Pro
12 9 (0.65%) Nessus
12 9 (0.65%) Nmap
13 6 (0.43%) NetBackup
13 6 (0.43%) WSUS
14 5 (0.36%) Cisco UCCX
15 4 (0.29%) EMC NetWorker
15 4 (0.29%) VxRail
16 3 (0.22%) Active Directory Federation Services
16 3 (0.22%) McAfee ePO
Vendors
1 302 (21.87%) Microsoft
2 84 (6.08%) VMware
3 83 (6.01%) Oracle
4 76 (5.50%) Cisco
5 75 (5.43%) Splunk
6 73 (5.29%) ServiceNow
7 64 (4.63%) SAP
8 62 (4.49%) Citrix
9 43 (3.11%) Apple
10 42 (3.04%) Google
11 29 (2.10%) Bloomberg
12 27 (1.96%) Reuters
13 25 (1.81%) Infor
13 25 (1.81%) Meraki
13 25 (1.81%) PeopleSoft
13 25 (1.81%) Zuora
14 22 (1.59%) Dell
14 22 (1.59%) Zscaler
15 21 (1.52%) HP
16 19 (1.38%) Remedy