Period
to 21 February 2018

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 21 February 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
England > London
6 months to
21 Feb 2018
Same period 2017 Same period 2016
Rank 132 151 136
Rank change year-on-year +19 -15 -33
Permanent jobs citing Service Delivery 1,822 1,586 2,083
As % of all permanent IT jobs advertised in London 2.59% 2.26% 2.46%
As % of the Processes & Methodologies category 2.84% 2.50% 2.74%
Number of salaries quoted 1,414 1,254 1,613
London median annual salary £55,000 £55,000 £55,000
10th Percentile £33,750 £30,000 £34,300
90th Percentile £84,625 £83,750 £86,250
England median annual salary £50,000 £47,500 £50,000
% change year-on-year +5.26% -5.00% +5.26%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 64,218 63,405 76,104
As % of all permanent IT jobs advertised in London 91.40% 90.52% 89.76%
Number of salaries quoted 52,603 53,702 64,499
London median annual salary £60,000 £60,000 £55,000
Median salary % change year-on-year - +9.09% -
10th Percentile £36,250 £33,750 £33,750
90th Percentile £92,500 £90,000 £87,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Delivery
Job Vacancy Trend in London

Job postings citing Service Delivery as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Delivery in London

Service Delivery
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in London.

Salary trend for Service Delivery in London

Service Delivery
Salary Histogram in London

The salary distribution of IT jobs citing Service Delivery in London over the 6 months to 21 February 2018.

Salary histogram for Service Delivery in London

Service Delivery
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the London region over the 6 months to 21 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +22 415 £55,000 +4.76% 38
South London +6 95 £53,250 +24.56% 12
West London +27 88 £51,250 -10.87% 29
East London -2 24 £65,000 +44.44% 10
North London -8 7 £29,000 -44.76% 2
Service Delivery
England

For the 6 months to 21 February 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for Service Delivery.

1 653 (35.84%) ITIL
2 548 (30.08%) Finance
3 452 (24.81%) Microsoft
4 415 (22.78%) Windows
5 332 (18.22%) Service Management
6 309 (16.96%) Agile Software Development
7 302 (16.58%) Project Management
8 265 (14.54%) SLA
9 261 (14.32%) Active Directory
10 238 (13.06%) VMware
11 234 (12.84%) Microsoft Azure
12 226 (12.40%) Change Management
13 223 (12.24%) SQL
14 220 (12.07%) Microsoft Office
15 201 (11.03%) Degree
16 188 (10.32%) Office 365
17 186 (10.21%) ITSM
18 174 (9.55%) Citrix
19 173 (9.50%) VMware Infrastructure
20 171 (9.39%) Analytical Skills
21 164 (9.00%) Stakeholder Management
22 156 (8.56%) DevOps
22 156 (8.56%) Continuous Improvement
23 155 (8.51%) Incident Management
23 155 (8.51%) Banking
24 145 (7.96%) Presales
25 144 (7.90%) Data Centre
25 144 (7.90%) Linux
26 134 (7.35%) Management Information System
26 134 (7.35%) PowerShell

Service Delivery
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 77 (4.23%) MS Exchange
2 73 (4.01%) IIS
3 63 (3.46%) SharePoint
4 57 (3.13%) Skype for Business
5 49 (2.69%) Exchange Server 2010
6 38 (2.09%) Exchange Server 2013
7 27 (1.48%) OpenStack
8 25 (1.37%) Confluence
9 24 (1.32%) CMS
10 22 (1.21%) Blackberry Enterprise Server
11 21 (1.15%) Tomcat
12 17 (0.93%) Apache
13 16 (0.88%) Exchange Server 2007
14 13 (0.71%) Sitecore CMS
15 10 (0.55%) Cloud Foundry
16 9 (0.49%) Lightstreamer
17 8 (0.44%) WebSphere
18 7 (0.38%) nginx
19 6 (0.33%) Drupal
19 6 (0.33%) SharePoint 2010
Applications
1 220 (12.07%) Microsoft Office
2 75 (4.12%) Microsoft Excel
3 54 (2.96%) Microsoft PowerPoint
4 16 (0.88%) Microsoft Project
5 8 (0.44%) MS Visio
6 4 (0.22%) Adobe Creative Suite
6 4 (0.22%) Stata
7 3 (0.16%) Maya
8 2 (0.11%) EngageOne
8 2 (0.11%) QuarkXPress
9 1 (0.055%) Acrobat
9 1 (0.055%) Adobe Illustrator
9 1 (0.055%) Adobe Premiere
9 1 (0.055%) Chatbot
9 1 (0.055%) Photoshop
Business Applications
1 40 (2.20%) Dynamics CRM
2 16 (0.88%) Remedy ITSM
3 11 (0.60%) MetaTrader
3 11 (0.60%) SAP Hybris
4 10 (0.55%) Salesforce.com CRM
5 9 (0.49%) Dynamics AX
6 8 (0.44%) Oracle EBS
7 7 (0.38%) Elite 3E
8 6 (0.33%) RiskWrite
8 6 (0.33%) ScheduALL
9 5 (0.27%) SAP S/4HANA
10 4 (0.22%) Infor SunSystems
10 4 (0.22%) SAP BPC
10 4 (0.22%) SAP CO
10 4 (0.22%) SAP FI
10 4 (0.22%) SAP FI/CO
11 3 (0.16%) Dynamics NAV
11 3 (0.16%) SAP CRM
11 3 (0.16%) SAP IS-U
12 2 (0.11%) FastStats
Cloud Services
1 234 (12.84%) Microsoft Azure
2 188 (10.32%) Office 365
3 133 (7.30%) Amazon AWS
4 74 (4.06%) IaaS
5 69 (3.79%) PaaS
6 53 (2.91%) SaaS
7 45 (2.47%) Google Cloud Platform
8 36 (1.98%) Serverless
9 25 (1.37%) Azure Active Directory
10 23 (1.26%) Dynamics 365
11 16 (0.88%) Cloud Computing
12 14 (0.77%) Azure Data Factory
12 14 (0.77%) Cortana Intelligence Suite
13 13 (0.71%) OneDrive
13 13 (0.71%) SuccessFactors
14 11 (0.60%) AWS Lambda
15 10 (0.55%) GitHub
15 10 (0.55%) Mimecast
16 7 (0.38%) Amazon EC2
16 7 (0.38%) Google Compute Engine
Communications & Networking
1 101 (5.54%) WAN
2 94 (5.16%) LAN
3 80 (4.39%) Firewall
4 76 (4.17%) TCP/IP
5 58 (3.18%) Internet
6 47 (2.58%) VPN
7 45 (2.47%) Network Security
8 41 (2.25%) SAN
9 32 (1.76%) Skype
10 31 (1.70%) DNS
11 28 (1.54%) Wireless
12 25 (1.37%) Remote Desktop
13 24 (1.32%) NetScaler
14 23 (1.26%) VoIP
15 21 (1.15%) MPLS
16 19 (1.04%) Wi-Fi
17 16 (0.88%) DHCP
18 12 (0.66%) Broadband
18 12 (0.66%) iSCSI
19 11 (0.60%) OSPF
Database & Business Intelligence
1 125 (6.86%) SQL Server
2 43 (2.36%) SQL Server 2012
3 38 (2.09%) SQL Server Integration Services
4 34 (1.87%) SQL Server Reporting Services
5 31 (1.70%) Power BI
6 30 (1.65%) Big Data
7 29 (1.59%) SQL Server 2008
8 27 (1.48%) MongoDB
9 26 (1.43%) SQL Server 2016
10 23 (1.26%) Data Warehouse
11 18 (0.99%) NoSQL
12 17 (0.93%) Relational Database
13 16 (0.88%) Data Lake
14 15 (0.82%) BusinessObjects
14 15 (0.82%) Hadoop
14 15 (0.82%) PostgreSQL
15 14 (0.77%) Azure SQL Database
16 13 (0.71%) MySQL
17 12 (0.66%) SQL Server Analysis Services
18 10 (0.55%) SQL Server 2014
Development Applications
1 79 (4.34%) Git (software)
2 63 (3.46%) JIRA
3 61 (3.35%) Visual Studio
4 33 (1.81%) TeamCity
5 31 (1.70%) Team Foundation Server
6 28 (1.54%) Jenkins
7 21 (1.15%) Eclipse
8 20 (1.10%) Jasmine
8 20 (1.10%) Maven
8 20 (1.10%) Octopus Deploy
8 20 (1.10%) Visual Studio Team System
9 19 (1.04%) Cucumber
10 18 (0.99%) MSBuild
11 14 (0.77%) Mocha
11 14 (0.77%) NuGet
12 12 (0.66%) Ant
13 11 (0.60%) Fiddler
13 11 (0.60%) IntelliJ
13 11 (0.60%) ReSharper
14 9 (0.49%) Selenium
General
1 548 (30.08%) Finance
2 155 (8.51%) Banking
3 113 (6.20%) Retail
4 110 (6.04%) Marketing
5 91 (4.99%) Legal
6 81 (4.45%) Telecoms
7 52 (2.85%) Investment Banking
7 52 (2.85%) Law
8 43 (2.36%) Billing
9 36 (1.98%) Retail Banking
10 32 (1.76%) Military
11 29 (1.59%) Publishing
12 27 (1.48%) Advertising
12 27 (1.48%) Front Office
13 23 (1.26%) Back Office
14 21 (1.15%) Games
15 17 (0.93%) Financial Institution
16 9 (0.49%) Spanish Language
17 8 (0.44%) French Language
17 8 (0.44%) Manufacturing
Job Titles
1 306 (16.79%) Service Manager
2 236 (12.95%) Delivery Manager
3 193 (10.59%) Services Delivery Manager
4 188 (10.32%) Analyst
5 117 (6.42%) IT Manager
6 114 (6.26%) Consultant
7 102 (5.60%) Architect
8 69 (3.79%) Team Leader
9 66 (3.62%) Support Analyst
10 64 (3.51%) IT Services Manager
11 61 (3.35%) Applications Support
12 57 (3.13%) Service Desk Manager
13 55 (3.02%) Infrastructure Engineer
14 53 (2.91%) Desktop Support
15 52 (2.85%) Technical Manager
16 51 (2.80%) ITIL Manager
16 51 (2.80%) Support Engineer
17 49 (2.69%) Service Analyst
18 45 (2.47%) Developer
19 44 (2.41%) Project Manager
Libraries, Frameworks & Software Standards
1 110 (6.04%) .NET
2 85 (4.67%) Web Services
3 49 (2.69%) XML
4 33 (1.81%) HTML
4 33 (1.81%) REST
5 29 (1.59%) CSS
6 24 (1.32%) JSON
6 24 (1.32%) SOAP
7 22 (1.21%) AngularJS
8 18 (0.99%) ASP.NET
8 18 (0.99%) ASP.NET Web API
9 16 (0.88%) .NET Framework
9 16 (0.88%) ASP.NET MVC
10 15 (0.82%) HTML5
11 14 (0.77%) XSL
12 13 (0.71%) ActiveMQ
12 13 (0.71%) Node.js
13 12 (0.66%) Middleware
13 12 (0.66%) TIBCO EMS
13 12 (0.66%) XSLT
Miscellaneous
1 171 (9.39%) Analytical Skills
2 144 (7.90%) Data Centre
3 134 (7.35%) Management Information System
4 80 (4.39%) Computer Science
5 62 (3.40%) User Experience
6 46 (2.52%) Fintech
7 41 (2.25%) Blackberry
8 31 (1.70%) Foreign Exchange (FX)
9 30 (1.65%) Public Cloud
10 29 (1.59%) Enterprise Software
11 28 (1.54%) Clustering
12 25 (1.37%) Replication
13 24 (1.32%) Fat Client
13 24 (1.32%) Thin Client
14 22 (1.21%) Hedge funds
15 20 (1.10%) FMCG
16 19 (1.04%) Hybrid Cloud
17 17 (0.93%) Fixed Income
18 16 (0.88%) Greenfield Project
18 16 (0.88%) iPhone
Operating Systems
1 415 (22.78%) Windows
2 144 (7.90%) Linux
3 131 (7.19%) Windows Server
4 117 (6.42%) Windows 7
5 92 (5.05%) Windows Server 2008
6 89 (4.88%) Windows 10
7 84 (4.61%) Windows Server 2012
8 53 (2.91%) Unix
9 32 (1.76%) Windows 8
10 26 (1.43%) Mac OS X
11 25 (1.37%) Red Hat Enterprise Linux
12 19 (1.04%) Android
12 19 (1.04%) Solaris
12 19 (1.04%) Windows Server 2003
13 17 (0.93%) Windows XP
14 15 (0.82%) Apple iOS
15 13 (0.71%) CentOS
16 6 (0.33%) AIX
16 6 (0.33%) Windows 2000 Server
17 4 (0.22%) Windows Phone
Processes & Methodologies
1 653 (35.84%) ITIL
2 332 (18.22%) Service Management
3 309 (16.96%) Agile Software Development
4 302 (16.58%) Project Management
5 226 (12.40%) Change Management
6 186 (10.21%) ITSM
7 164 (9.00%) Stakeholder Management
8 156 (8.56%) Continuous Improvement
8 156 (8.56%) DevOps
9 155 (8.51%) Incident Management
10 145 (7.96%) Presales
11 127 (6.97%) Configuration Management
12 124 (6.81%) CRM
13 118 (6.48%) Problem Management
14 99 (5.43%) PRINCE2
15 95 (5.21%) Time Management
16 90 (4.94%) Release Management
17 89 (4.88%) Migration
18 86 (4.72%) Business Analysis
18 86 (4.72%) Service Design
Programming Languages
1 223 (12.24%) SQL
2 134 (7.35%) PowerShell
3 90 (4.94%) C#
4 76 (4.17%) JavaScript
5 75 (4.12%) Java
6 71 (3.90%) Python
7 50 (2.74%) Perl
8 31 (1.70%) Bash Shell
9 20 (1.10%) C
9 20 (1.10%) C++
10 18 (0.99%) T-SQL
11 17 (0.93%) PHP
12 16 (0.88%) Ruby
13 10 (0.55%) VB.NET
13 10 (0.55%) XPath
14 8 (0.44%) Shell Script
15 6 (0.33%) Groovy
15 6 (0.33%) U-SQL
15 6 (0.33%) VB
15 6 (0.33%) VBScript
Qualifications
1 201 (11.03%) Degree
2 82 (4.50%) ITIL Certification
3 78 (4.28%) Security Cleared
4 77 (4.23%) Microsoft Certification
5 59 (3.24%) MCSE
6 55 (3.02%) Cisco Certification
7 48 (2.63%) SC Cleared
8 33 (1.81%) CCNP
9 30 (1.65%) ITIL Foundation Certificate
10 29 (1.59%) CCNA
11 27 (1.48%) CISSP
12 26 (1.43%) Computer Science Degree
13 23 (1.26%) MCP
14 22 (1.21%) MCSA
15 20 (1.10%) VMware Certified Professional (VCP)
16 18 (0.99%) PMI Certification
17 13 (0.71%) CISM
18 12 (0.66%) PMP
18 12 (0.66%) PRINCE2 Certification
19 11 (0.60%) DV Cleared
Quality Assurance & Compliance
1 265 (14.54%) SLA
2 75 (4.12%) QA
3 33 (1.81%) GDPR
4 31 (1.70%) ISO/IEC 27001
5 30 (1.65%) PCI DSS
6 25 (1.37%) PMO
7 15 (0.82%) Data Quality
8 14 (0.77%) COBIT
9 9 (0.49%) ISO/IEC 20000
10 8 (0.44%) Sarbanes-Oxley
11 6 (0.33%) MiFID
12 5 (0.27%) WAI
13 4 (0.22%) HIPAA
13 4 (0.22%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
14 2 (0.11%) Cyber Essentials
14 2 (0.11%) Dodd-Frank
14 2 (0.11%) EMIR
14 2 (0.11%) ISO 9001
14 2 (0.11%) SEPA
15 1 (0.055%) GxP
System Software
1 261 (14.32%) Active Directory
2 173 (9.50%) VMware Infrastructure
3 58 (3.18%) XenApp
4 48 (2.63%) Hyper-V
5 44 (2.41%) XenDesktop
6 41 (2.25%) VMware ESXi
7 34 (1.87%) Microsoft App-V
8 26 (1.43%) Virtual Machines
9 23 (1.26%) Virtual Desktop
10 22 (1.21%) Docker
11 19 (1.04%) BitLocker
11 19 (1.04%) vSphere
12 9 (0.49%) XenServer
13 8 (0.44%) DFS Replication
13 8 (0.44%) Xen
14 7 (0.38%) Terminal Server
15 6 (0.33%) Ceph
15 6 (0.33%) GPFS
15 6 (0.33%) Slurm Workload Manager
15 6 (0.33%) Virtual Servers
Systems Management
1 92 (5.05%) SCCM
2 44 (2.41%) Puppet
3 33 (1.81%) Ansible
4 26 (1.43%) Opscode Chef
5 25 (1.37%) SCOrch
6 22 (1.21%) SCOM
7 21 (1.15%) SCVMM
8 17 (0.93%) Microsoft Data Protection Manager
8 17 (0.93%) Microsoft Intune
9 16 (0.88%) SCDPM
9 16 (0.88%) SCSM
10 15 (0.82%) XenMobile
11 13 (0.71%) Kubernetes
12 11 (0.60%) Kibana
12 11 (0.60%) logstash
12 11 (0.60%) Perfmon
13 10 (0.55%) AirWatch
14 9 (0.49%) Grafana
14 9 (0.49%) WSUS
15 8 (0.44%) Nagios
Vendors
1 452 (24.81%) Microsoft
2 238 (13.06%) VMware
3 174 (9.55%) Citrix
4 125 (6.86%) Cisco
5 83 (4.56%) HP
6 69 (3.79%) Oracle
7 68 (3.73%) SAP
8 67 (3.68%) Google
9 43 (2.36%) Xerox
10 37 (2.03%) Apple
10 37 (2.03%) Remedy
11 36 (1.98%) Salesforce.com
12 35 (1.92%) ServiceNow
13 32 (1.76%) NetApp
14 27 (1.48%) IBM
14 27 (1.48%) Juniper
15 26 (1.43%) F5
16 25 (1.37%) Red Hat
17 22 (1.21%) Capita
17 22 (1.21%) TIBCO