Period
to 4 December 2021

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 4 December 2021 with a comparison to the same period in the previous 2 years.

Service Delivery
England > London
6 months to
4 Dec 2021
Same period 2020 Same period 2019
Rank 141 223 181
Rank change year-on-year +82 -42 -13
Permanent jobs citing Service Delivery 1,297 334 1,095
As % of all permanent jobs advertised in London 2.53% 1.51% 2.01%
As % of the Processes & Methodologies category 2.65% 1.60% 2.14%
Number of salaries quoted 827 271 895
10th Percentile £36,750 £35,000 £31,100
25th Percentile £47,690 £46,375 £41,250
Median annual salary (50th Percentile) £60,000 £62,500 £57,500
Median % change year-on-year -4.00% +8.70% -4.17%
75th Percentile £76,250 £82,500 £73,750
90th Percentile £90,000 £106,250 £90,000
England median annual salary £54,500 £52,500 £50,000
% change year-on-year +3.81% +5.00% -1.96%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 48,909 20,849 51,122
As % of all permanent IT jobs advertised in London 95.49% 94.07% 93.69%
Number of salaries quoted 32,982 17,745 41,655
10th Percentile £42,500 £42,500 £36,250
25th Percentile £53,750 £52,500 £47,500
Median annual salary (50th Percentile) £70,000 £70,000 £65,000
Median % change year-on-year - +7.69% +4.00%
75th Percentile £90,000 £85,000 £82,500
90th Percentile £110,000 £105,000 £100,000
England median annual salary £60,000 £55,000 £52,500
% change year-on-year +9.09% +4.76% -

Service Delivery
Job Vacancy Trend in London

Job postings citing Service Delivery as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Delivery in London

Service Delivery
Salary Trend in London

3-month moving average salary quoted in jobs citing Service Delivery in London.

Salary trend for Service Delivery in London

Service Delivery
Salary Histogram in London

Salary distribution for jobs citing Service Delivery in London over the 6 months to 4 December 2021.

Salary histogram for Service Delivery in London

Service Delivery
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the London region over the 6 months to 4 December 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -15 118 £62,500 +8.70% 59
West London -27 64 £51,321 -2.25% 14
East London +10 58 £38,500 -21.43% 10
South London -4 32 £80,000 +45.45% 7
North London -13 1 £62,500 +22.61% 4
Service Delivery
England

For the 6 months to 4 December 2021, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for Service Delivery.

1 439 (33.85%) Social Skills
2 382 (29.45%) ITIL
3 351 (27.06%) Microsoft
4 347 (26.75%) Finance
5 283 (21.82%) Azure
6 257 (19.81%) Microsoft 365
7 254 (19.58%) Problem-Solving
8 247 (19.04%) Agile Software Development
9 235 (18.12%) Retail
10 211 (16.27%) Line Management
11 202 (15.57%) Analytical Skills
12 198 (15.27%) Windows
13 193 (14.88%) Degree
14 190 (14.65%) Active Directory
15 186 (14.34%) Project Management
16 180 (13.88%) Information Security
17 177 (13.65%) SLA
18 168 (12.95%) Service Management
18 168 (12.95%) Management Information System
19 157 (12.10%) Facilities Management
20 141 (10.87%) AWS
21 137 (10.56%) ITSM
22 131 (10.10%) Continuous Improvement
22 131 (10.10%) Project Delivery
23 114 (8.79%) VMware
24 109 (8.40%) ServiceNow
25 103 (7.94%) Microsoft Office
26 101 (7.79%) Stakeholder Management
26 101 (7.79%) PowerShell
27 99 (7.63%) Coaching

Service Delivery
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 51 (3.93%) SharePoint
2 43 (3.32%) MS Exchange
3 27 (2.08%) IIS
4 22 (1.70%) Skype for Business
5 20 (1.54%) Exchange Server 2010
6 17 (1.31%) Documentum
7 16 (1.23%) Apache
8 14 (1.08%) Blackberry Enterprise Server
9 12 (0.93%) CMS
10 11 (0.85%) Confluence
11 10 (0.77%) Exchange Server 2007
11 10 (0.77%) Exchange Server 2013
12 6 (0.46%) Mule
13 5 (0.39%) Ethereum
13 5 (0.39%) Hyperledger
13 5 (0.39%) SAS
14 3 (0.23%) Elasticsearch
14 3 (0.23%) JBoss
15 2 (0.15%) Oracle SOA Suite
15 2 (0.15%) SharePoint 2010
Applications
1 103 (7.94%) Microsoft Office
2 75 (5.78%) Microsoft Excel
3 55 (4.24%) Microsoft PowerPoint
4 16 (1.23%) MS Visio
5 10 (0.77%) Chatbot
5 10 (0.77%) Microsoft Project
5 10 (0.77%) Windchill
6 4 (0.31%) Adobe After Effects
6 4 (0.31%) Adobe Illustrator
6 4 (0.31%) Adobe Premiere
6 4 (0.31%) InDesign
6 4 (0.31%) Photoshop
7 3 (0.23%) SketchUp
8 2 (0.15%) Open Workbench
9 1 (0.077%) Spreadsheet
Business Applications
1 17 (1.31%) TrackWise
2 14 (1.08%) Dynamics CRM
3 12 (0.93%) Maximo
4 10 (0.77%) NetSuite
5 5 (0.39%) Distributed Ledger
5 5 (0.39%) Oracle EBS
5 5 (0.39%) R3 Corda
6 4 (0.31%) Dynamics NAV
6 4 (0.31%) Oracle Assets
6 4 (0.31%) Oracle Cash Management
6 4 (0.31%) Oracle ERP
6 4 (0.31%) Oracle Payables
6 4 (0.31%) Oracle Receivables
6 4 (0.31%) Remedy ITSM
6 4 (0.31%) SAP LE
6 4 (0.31%) SAP SD
7 3 (0.23%) Oracle Applications
7 3 (0.23%) SAP ERP
7 3 (0.23%) SAP S/4HANA
8 2 (0.15%) Oracle Procure-to-Pay
Cloud Services
1 283 (21.82%) Azure
2 257 (19.81%) Microsoft 365
3 141 (10.87%) AWS
4 89 (6.86%) SaaS
5 55 (4.24%) GCP
6 50 (3.86%) Serverless
7 48 (3.70%) Azure Active Directory
8 41 (3.16%) PaaS
9 36 (2.78%) IaaS
10 22 (1.70%) Cloud Computing
11 21 (1.62%) Veeva
12 19 (1.46%) AWS Lambda
12 19 (1.46%) Power Platform
13 17 (1.31%) Dynamics 365
14 15 (1.16%) Azure Cosmos DB
15 13 (1.00%) Amazon EC2
16 12 (0.93%) Amazon CloudWatch
16 12 (0.93%) Amazon S3
16 12 (0.93%) AWS CloudFormation
17 11 (0.85%) AWS CloudTrail
Communications & Networking
1 83 (6.40%) LAN
2 76 (5.86%) WAN
3 69 (5.32%) Firewall
4 68 (5.24%) TCP/IP
5 65 (5.01%) DNS
6 53 (4.09%) VPN
7 48 (3.70%) DHCP
8 30 (2.31%) Wi-Fi
9 29 (2.24%) Network Security
10 28 (2.16%) VoIP
11 27 (2.08%) HTTP
12 26 (2.00%) Cisco ASA
12 26 (2.00%) IP Telephony
13 24 (1.85%) FTP
13 24 (1.85%) Skype
14 22 (1.70%) Internet
15 20 (1.54%) F5 BIG-IP GTM
15 20 (1.54%) F5 BIG-IP LTM
16 19 (1.46%) Unified Communications
17 18 (1.39%) Wireless
Database & Business Intelligence
1 68 (5.24%) SQL Server
2 49 (3.78%) MySQL
3 17 (1.31%) NoSQL
4 15 (1.16%) Big Data
5 13 (1.00%) Power BI
6 12 (0.93%) Amazon RDS
6 12 (0.93%) Azure SQL Database
7 10 (0.77%) Data Warehouse
7 10 (0.77%) Hadoop
8 9 (0.69%) MongoDB
9 8 (0.62%) SQL Server 2016
9 8 (0.62%) SQL Server Reporting Services
10 7 (0.54%) RDBMS
10 7 (0.54%) Relational Database
10 7 (0.54%) SQL Server Integration Services
11 6 (0.46%) Apache Cassandra
11 6 (0.46%) Crystal Reports
11 6 (0.46%) MarkLogic
11 6 (0.46%) SQL Server 2012
11 6 (0.46%) SQL Server Analysis Services
Development Applications
1 30 (2.31%) JIRA
2 19 (1.46%) Git (software)
3 18 (1.39%) Jenkins
4 12 (0.93%) Ant
4 12 (0.93%) Maven
5 11 (0.85%) Gradle
6 8 (0.62%) Ranorex
7 7 (0.54%) SonarQube
8 6 (0.46%) webpack
9 4 (0.31%) Cucumber
10 2 (0.15%) Cypress.io
10 2 (0.15%) Selenium
10 2 (0.15%) SQL Server Management Studio (SSMS)
10 2 (0.15%) WebDriver
11 1 (0.077%) Eclipse
11 1 (0.077%) JUnit
11 1 (0.077%) Mocha
11 1 (0.077%) Oracle Forms
11 1 (0.077%) Team Foundation Server
11 1 (0.077%) TestNG
General
1 439 (33.85%) Social Skills
2 347 (26.75%) Finance
3 235 (18.12%) Retail
4 202 (15.57%) Analytical Skills
5 75 (5.78%) Presentation Skills
6 64 (4.93%) Legal
7 50 (3.86%) Public Sector
8 49 (3.78%) Banking
9 48 (3.70%) Marketing
10 44 (3.39%) Organisational Skills
11 43 (3.32%) Law
11 43 (3.32%) Telecoms
12 29 (2.24%) Front Office
13 22 (1.70%) Inclusion and Diversity
14 18 (1.39%) Influencing Skills
15 12 (0.93%) Digital Economy
15 12 (0.93%) Documentation Skills
16 11 (0.85%) Advertising
17 10 (0.77%) Investment Banking
18 9 (0.69%) Back Office
Job Titles
1 175 (13.49%) Service Manager
2 123 (9.48%) Delivery Manager
3 107 (8.25%) Service Delivery Manager
4 103 (7.94%) Analyst
5 91 (7.02%) IT Manager
6 88 (6.78%) IT Support
7 60 (4.63%) Architect
8 56 (4.32%) Consultant
9 50 (3.86%) Project Manager
10 47 (3.62%) IT Services Manager
11 36 (2.78%) Support Manager
12 34 (2.62%) Developer
12 34 (2.62%) Solutions Architect
13 33 (2.54%) IT Support Manager
14 32 (2.47%) Service Desk Manager
15 31 (2.39%) Administrator
15 31 (2.39%) Support Engineer
16 30 (2.31%) Senior Analyst
17 29 (2.24%) Head of Service Delivery
17 29 (2.24%) Support Analyst
Libraries, Frameworks & Software Standards
1 46 (3.55%) React
2 42 (3.24%) .NET
2 42 (3.24%) Node.js
2 42 (3.24%) Web Services
3 36 (2.78%) HTML
4 33 (2.54%) Middleware
5 28 (2.16%) CSS
6 25 (1.93%) Redux
7 23 (1.77%) AngularJS
8 17 (1.31%) Kafka
9 16 (1.23%) JSON
9 16 (1.23%) LAMP
10 14 (1.08%) RESTful
11 11 (0.85%) REST
12 10 (0.77%) SOAP
13 9 (0.69%) XML
14 8 (0.62%) EDI
14 8 (0.62%) EDIFACT
15 7 (0.54%) Spring
15 7 (0.54%) Spring Boot
Miscellaneous
1 168 (12.95%) Management Information System
2 78 (6.01%) Self-Motivation
3 60 (4.63%) Data Centre
4 45 (3.47%) User Experience
5 38 (2.93%) Legacy Systems
6 37 (2.85%) Analytical Mindset
7 28 (2.16%) Driving Licence
7 28 (2.16%) Public Cloud
8 25 (1.93%) Blackberry
9 22 (1.70%) CMDB
9 22 (1.70%) Cyberthreat
10 21 (1.62%) Enterprise Software
10 21 (1.62%) PDA
10 21 (1.62%) Social Media
11 20 (1.54%) Life Science
12 18 (1.39%) Video Conferencing
13 17 (1.31%) Virtual Team
14 16 (1.23%) Housing Association
15 12 (0.93%) Enterprise Cloud
16 11 (0.85%) Data Structures
Operating Systems
1 198 (15.27%) Windows
2 81 (6.25%) Linux
3 78 (6.01%) Windows Server
4 72 (5.55%) Windows 10
5 38 (2.93%) Unix
6 24 (1.85%) Apple iOS
7 23 (1.77%) Mac OS X
8 20 (1.54%) Windows 7
9 19 (1.46%) Windows Server 2016
10 15 (1.16%) Android
11 14 (1.08%) Windows Server 2012
11 14 (1.08%) Windows Server 2019
12 7 (0.54%) Mac OS
13 6 (0.46%) Windows Server 2003
14 4 (0.31%) CentOS
14 4 (0.31%) VMS
15 2 (0.15%) Red Hat Enterprise Linux
15 2 (0.15%) Windows Server 2008
16 1 (0.077%) OpenVMS
16 1 (0.077%) Windows 8
Processes & Methodologies
1 382 (29.45%) ITIL
2 254 (19.58%) Problem-Solving
3 247 (19.04%) Agile Software Development
4 211 (16.27%) Line Management
5 186 (14.34%) Project Management
6 180 (13.88%) Information Security
7 168 (12.95%) Service Management
8 157 (12.10%) Facilities Management
9 137 (10.56%) ITSM
10 131 (10.10%) Continuous Improvement
10 131 (10.10%) Project Delivery
11 101 (7.79%) Stakeholder Management
12 99 (7.63%) Change Management
12 99 (7.63%) Coaching
12 99 (7.63%) Scrum
13 96 (7.40%) DevOps
14 95 (7.32%) Incident Management
15 87 (6.71%) Computer Science
16 77 (5.94%) Problem Management
17 73 (5.63%) Decision-Making
Programming Languages
1 101 (7.79%) PowerShell
2 96 (7.40%) SQL
3 46 (3.55%) Java
3 46 (3.55%) PHP
4 45 (3.47%) JavaScript
5 39 (3.01%) Python
6 38 (2.93%) C#
7 29 (2.24%) Go
8 25 (1.93%) TypeScript
9 21 (1.62%) C
10 12 (0.93%) VB.NET
11 6 (0.46%) Apex Code
11 6 (0.46%) ES6
11 6 (0.46%) SOQL
12 5 (0.39%) DAML
12 5 (0.39%) R
12 5 (0.39%) VBA
13 4 (0.31%) T-SQL
14 3 (0.23%) C++
14 3 (0.23%) Shell Script
Qualifications
1 193 (14.88%) Degree
2 58 (4.47%) ITIL Certification
2 58 (4.47%) Microsoft Certification
3 50 (3.86%) Computer Science Degree
4 37 (2.85%) MCSA
5 33 (2.54%) Security Cleared
6 25 (1.93%) SC Cleared
7 23 (1.77%) MCP
8 21 (1.62%) MCSE
9 20 (1.54%) PMI Certification
10 19 (1.46%) PMP
11 15 (1.16%) Cisco Certification
11 15 (1.16%) Master's Degree
12 14 (1.08%) ITIL Foundation Certificate
12 14 (1.08%) MCITP
13 13 (1.00%) PRINCE2 Certification
13 13 (1.00%) VMware Certified Professional (VCP)
14 10 (0.77%) MCDST
15 9 (0.69%) CCNA
15 9 (0.69%) CCNP
Quality Assurance & Compliance
1 177 (13.65%) SLA
2 43 (3.32%) QA
3 38 (2.93%) GDPR
4 37 (2.85%) ISO/IEC 27001
5 28 (2.16%) COBIT
6 26 (2.00%) PCI DSS
7 17 (1.31%) PMO
8 10 (0.77%) ISO 13485
9 8 (0.62%) Cyber Essentials
9 8 (0.62%) NIST
10 7 (0.54%) Sarbanes-Oxley
11 6 (0.46%) Cyber Essentials PLUS
12 5 (0.39%) GxP
13 4 (0.31%) ISO 22301
13 4 (0.31%) ISO/IEC 20000
14 3 (0.23%) ISO 9001
14 3 (0.23%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
14 3 (0.23%) ITGC
15 2 (0.15%) Accessibility
15 2 (0.15%) ISO/IEC 19770
System Software
1 190 (14.65%) Active Directory
2 88 (6.78%) VMware Infrastructure
3 47 (3.62%) Hyper-V
4 40 (3.08%) Docker
5 15 (1.16%) Virtual Desktop
5 15 (1.16%) vSphere
6 12 (0.93%) KVM
7 11 (0.85%) Virtual Machines
8 6 (0.46%) XenApp
9 5 (0.39%) VMware ESXi
10 4 (0.31%) Citrix Hypervisor
10 4 (0.31%) Veritas Cluster Server
11 3 (0.23%) BitLocker
11 3 (0.23%) Virtual Servers
12 2 (0.15%) XenDesktop
13 1 (0.077%) Forefront TMG
13 1 (0.077%) Microsoft Virtual Server
13 1 (0.077%) VMware NSX
Systems Management
1 44 (3.39%) Microsoft Intune
2 34 (2.62%) Terraform
3 32 (2.47%) SCCM
4 24 (1.85%) Kubernetes
5 20 (1.54%) Ansible
5 20 (1.54%) Opscode Chef
6 16 (1.23%) Puppet
7 11 (0.85%) Cisco CUCM
8 10 (0.77%) Istio
8 10 (0.77%) ServiceCenter
9 7 (0.54%) Nagios
9 7 (0.54%) NetBackup
10 6 (0.46%) HP Fortify
10 6 (0.46%) McAfee ePO
10 6 (0.46%) Scalr
11 5 (0.39%) Cisco UCCX
11 5 (0.39%) SCOM
12 4 (0.31%) Active Directory Federation Services
12 4 (0.31%) OfficeScan
12 4 (0.31%) Trend Micro Deep Security
Vendors
1 351 (27.06%) Microsoft
2 114 (8.79%) VMware
3 109 (8.40%) ServiceNow
4 86 (6.63%) Cisco
5 66 (5.09%) Google
6 56 (4.32%) SAP
7 55 (4.24%) Citrix
7 55 (4.24%) Oracle
8 49 (3.78%) Apple
9 45 (3.47%) Salesforce.com
10 37 (2.85%) Sony
11 31 (2.39%) CheckPoint
12 30 (2.31%) HP
13 27 (2.08%) Zscaler
14 23 (1.77%) Bloomberg
15 22 (1.70%) F5
16 18 (1.39%) Reuters
17 17 (1.31%) SolarWinds
18 16 (1.23%) Dell
19 14 (1.08%) IBM