Period
to 17 August 2018

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 17 August 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
England > London
6 months to
17 Aug 2018
Same period 2017 Same period 2016
Rank 172 143 131
Rank change year-on-year -29 -12 -19
Permanent jobs citing Service Delivery 1,465 1,831 2,045
As % of all permanent IT jobs advertised in London 2.10% 2.48% 2.53%
As % of the Processes & Methodologies category 2.29% 2.68% 2.74%
Number of salaries quoted 1,119 1,448 1,678
London median annual salary £60,000 £54,000 £55,000
Median salary % change year-on-year +11.11% -1.82% -
10th Percentile £32,500 £30,968 £31,250
90th Percentile £87,500 £83,750 £83,750
England median annual salary £50,000 £47,500 £50,000
% change year-on-year +5.26% -5.00% +3.31%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 63,924 68,345 74,615
As % of all permanent IT jobs advertised in London 91.75% 92.58% 92.13%
Number of salaries quoted 51,089 53,172 64,561
London median annual salary £61,500 £60,000 £57,500
Median salary % change year-on-year +2.50% +4.35% +4.55%
10th Percentile £35,000 £35,000 £33,500
90th Percentile £94,250 £90,000 £87,500
England median annual salary £50,000 £50,000 £50,000

Service Delivery
Job Vacancy Trend in London

Job postings citing Service Delivery as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Delivery in London

Service Delivery
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in London.

Salary trend for Service Delivery in London

Service Delivery
Salary Histogram in London

The salary distribution of IT jobs citing Service Delivery in London over the 6 months to 17 August 2018.

Salary histogram for Service Delivery in London

Service Delivery
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the London region over the 6 months to 17 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -72 256 £57,500 +15.00% 20
West London +35 104 £52,500 +6.81% 36
South London -8 53 £45,000 +5.88% 12
East London -4 29 £52,500 -16.00% 12
North London +4 9 £67,500 +8.00% 6
Service Delivery
England

For the 6 months to 17 August 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for Service Delivery.

1 508 (34.68%) ITIL
2 450 (30.72%) Finance
3 352 (24.03%) Microsoft
4 338 (23.07%) Agile Software Development
5 309 (21.09%) Project Management
6 259 (17.68%) Windows
7 236 (16.11%) Service Management
8 220 (15.02%) Analytical Skills
9 200 (13.65%) Problem-Solving
10 188 (12.83%) Degree
10 188 (12.83%) Microsoft Azure
11 162 (11.06%) SLA
12 161 (10.99%) SQL
13 148 (10.10%) Presales
14 144 (9.83%) Stakeholder Management
15 143 (9.76%) Active Directory
16 141 (9.62%) VMware
16 141 (9.62%) DevOps
17 132 (9.01%) Amazon AWS
18 130 (8.87%) Office 365
19 119 (8.12%) VMware Infrastructure
20 118 (8.05%) Marketing
21 111 (7.58%) Management Information System
22 108 (7.37%) SQL Server
23 107 (7.30%) ITSM
24 105 (7.17%) Change Management
25 104 (7.10%) Linux
25 104 (7.10%) Business Analysis
26 103 (7.03%) Microsoft Office
27 102 (6.96%) Citrix

Service Delivery
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 55 (3.75%) SharePoint
2 50 (3.41%) MS Exchange
3 35 (2.39%) IIS
4 34 (2.32%) Confluence
5 30 (2.05%) Skype for Business
6 29 (1.98%) Tomcat
7 23 (1.57%) CMS
8 18 (1.23%) Apache
9 16 (1.09%) Exchange Server 2010
10 15 (1.02%) Blackberry Enterprise Server
10 15 (1.02%) Exchange Server 2013
11 14 (0.96%) Sitecore CMS
12 12 (0.82%) Exchange Server 2007
13 11 (0.75%) JBoss
13 11 (0.75%) WebSphere
14 9 (0.61%) Anypoint
15 7 (0.48%) nginx
15 7 (0.48%) OpenStack
16 4 (0.27%) MQSeries
16 4 (0.27%) SAS
Applications
1 103 (7.03%) Microsoft Office
2 80 (5.46%) Microsoft Excel
3 43 (2.94%) Microsoft PowerPoint
4 19 (1.30%) Spreadsheet
5 18 (1.23%) Microsoft Project
6 15 (1.02%) MS Visio
7 4 (0.27%) Chatbot
8 3 (0.20%) Stata
9 2 (0.14%) AutoCAD
9 2 (0.14%) SPSS
10 1 (0.068%) Adobe Captivate
10 1 (0.068%) Maya
Business Applications
1 44 (3.00%) Dynamics CRM
2 15 (1.02%) Magento
3 12 (0.82%) Dynamics AX
4 9 (0.61%) BusinessWorks
4 9 (0.61%) SAP Hybris
5 8 (0.55%) SAP MDG
6 7 (0.48%) NetSuite
6 7 (0.48%) SAP MM
7 6 (0.41%) OpenText VIM for SAP
7 6 (0.41%) Oracle Assets
7 6 (0.41%) Oracle Cash Management
7 6 (0.41%) Oracle EBS R12
7 6 (0.41%) Oracle Financials
7 6 (0.41%) Oracle General Ledger
7 6 (0.41%) Oracle Payables
7 6 (0.41%) Oracle Receivables
7 6 (0.41%) SAP CRM
7 6 (0.41%) SAP IS-U
7 6 (0.41%) SAP SRM
8 5 (0.34%) Salesforce.com CRM
Cloud Services
1 188 (12.83%) Microsoft Azure
2 132 (9.01%) Amazon AWS
3 130 (8.87%) Office 365
4 67 (4.57%) IaaS
5 55 (3.75%) Serverless
6 54 (3.69%) PaaS
7 49 (3.34%) SaaS
8 37 (2.53%) Google Cloud Platform
9 31 (2.12%) Azure Data Factory
9 31 (2.12%) Cortana Intelligence Suite
10 18 (1.23%) Cloud Computing
11 14 (0.96%) Azure Functions
12 11 (0.75%) Amazon EC2
12 11 (0.75%) SuccessFactors
13 9 (0.61%) Boomi
14 8 (0.55%) Azure Active Directory
15 7 (0.48%) GitHub
15 7 (0.48%) Salesforce Service Cloud
15 7 (0.48%) Slack
16 6 (0.41%) Dynamics 365
Communications & Networking
1 77 (5.26%) Firewall
2 57 (3.89%) TCP/IP
3 51 (3.48%) WAN
4 50 (3.41%) LAN
5 45 (3.07%) Network Security
6 40 (2.73%) VPN
7 35 (2.39%) DNS
8 33 (2.25%) Internet
8 33 (2.25%) SAN
9 26 (1.77%) Wireless
10 22 (1.50%) DHCP
10 22 (1.50%) Skype
11 15 (1.02%) VoIP
12 14 (0.96%) WLAN
13 13 (0.89%) Cisco ASA
13 13 (0.89%) VLAN
13 13 (0.89%) Wi-Fi
14 12 (0.82%) Remote Desktop
15 11 (0.75%) IP Telephony
15 11 (0.75%) MPLS
Database & Business Intelligence
1 108 (7.37%) SQL Server
2 58 (3.96%) Big Data
3 34 (2.32%) Power BI
4 32 (2.18%) Data Lake
5 31 (2.12%) Azure SQL Database
6 27 (1.84%) SQL Server Reporting Services
7 26 (1.77%) SQL Server Integration Services
8 20 (1.37%) PostgreSQL
9 19 (1.30%) Data Warehouse
10 18 (1.23%) BusinessObjects
11 16 (1.09%) MySQL
12 12 (0.82%) Oracle Database
12 12 (0.82%) Relational Database
13 9 (0.61%) SAP BW
14 8 (0.55%) Amazon DynamoDB
14 8 (0.55%) SQL Server 2012
15 7 (0.48%) Blockchain
15 7 (0.48%) DB2
15 7 (0.48%) Electronic Patient Records
16 6 (0.41%) Sybase ASE
Development Applications
1 77 (5.26%) Git (software)
2 58 (3.96%) Visual Studio
3 39 (2.66%) Jenkins
3 39 (2.66%) JIRA
4 27 (1.84%) Octopus Deploy
4 27 (1.84%) TeamCity
5 20 (1.37%) Maven
6 16 (1.09%) Visual Studio Team System
7 11 (0.75%) NUnit
7 11 (0.75%) Team Foundation Server
8 8 (0.55%) GitLab
9 7 (0.48%) Subversion
10 5 (0.34%) Appium
11 4 (0.27%) Selenium
12 3 (0.20%) Ant
12 3 (0.20%) dbdeploy
12 3 (0.20%) Gradle
13 2 (0.14%) Calabash
13 2 (0.14%) gulp
13 2 (0.14%) SpecFlow
General
1 450 (30.72%) Finance
2 118 (8.05%) Marketing
3 89 (6.08%) Banking
4 85 (5.80%) Retail
5 78 (5.32%) Telecoms
6 55 (3.75%) Legal
7 33 (2.25%) Advertising
7 33 (2.25%) Billing
8 29 (1.98%) Law
9 26 (1.77%) Investment Banking
10 18 (1.23%) Financial Institution
10 18 (1.23%) French Language
11 17 (1.16%) Publishing
12 14 (0.96%) Military
13 12 (0.82%) Front Office
13 12 (0.82%) German Language
14 11 (0.75%) Games
15 10 (0.68%) Back Office
15 10 (0.68%) Local Government
16 9 (0.61%) Italian Language
Job Titles
1 219 (14.95%) Analyst
2 198 (13.52%) Service Manager
3 187 (12.76%) Delivery Manager
4 145 (9.90%) Services Delivery Manager
5 136 (9.28%) Consultant
6 103 (7.03%) IT Manager
7 98 (6.69%) Architect
8 86 (5.87%) Business Analyst
9 67 (4.57%) Administrator
10 58 (3.96%) Project Manager
11 52 (3.55%) IT Services Manager
12 48 (3.28%) Service Analyst
13 39 (2.66%) Applications Manager
13 39 (2.66%) Support Analyst
14 36 (2.46%) Developer
15 35 (2.39%) Infrastructure Architect
15 35 (2.39%) Systems Administrator
16 34 (2.32%) Applications Support
17 33 (2.25%) Solutions Architect
17 33 (2.25%) Team Leader
Libraries, Frameworks & Software Standards
1 55 (3.75%) .NET
2 51 (3.48%) Web Services
3 34 (2.32%) HTML
4 33 (2.25%) .NET Framework
5 27 (1.84%) CSS
6 22 (1.50%) AngularJS
7 20 (1.37%) Node.js
8 17 (1.16%) React
8 17 (1.16%) RESTful
8 17 (1.16%) XML
9 15 (1.02%) RabbitMQ
10 13 (0.89%) LAMP
11 12 (0.82%) Entity Framework
11 12 (0.82%) WCF
12 11 (0.75%) Middleware
12 11 (0.75%) NHibernate
13 10 (0.68%) ASP.NET Web API
14 9 (0.61%) ASP.NET Web Forms
14 9 (0.61%) Unity (Game Engine)
14 9 (0.61%) Unity DI Container
Miscellaneous
1 220 (15.02%) Analytical Skills
2 111 (7.58%) Management Information System
3 94 (6.42%) Data Centre
4 64 (4.37%) Fintech
5 60 (4.10%) User Experience
6 55 (3.75%) Self-Motivation
7 47 (3.21%) Computer Science
8 39 (2.66%) Blackberry
9 24 (1.64%) Replication
9 24 (1.64%) Virtual Team
10 22 (1.50%) Fat Client
10 22 (1.50%) Public Cloud
10 22 (1.50%) Thin Client
11 19 (1.30%) Enterprise Cloud
12 18 (1.23%) Hybrid Cloud
13 17 (1.16%) Enterprise Software
14 16 (1.09%) CMDB
15 15 (1.02%) iPad
15 15 (1.02%) Private Cloud
16 12 (0.82%) Hedge funds
Operating Systems
1 259 (17.68%) Windows
2 104 (7.10%) Linux
3 74 (5.05%) Windows Server
4 62 (4.23%) Windows 7
5 61 (4.16%) Windows 10
6 51 (3.48%) Unix
7 50 (3.41%) Windows Server 2008
7 50 (3.41%) Windows Server 2012
8 27 (1.84%) Red Hat Enterprise Linux
9 23 (1.57%) Android
10 22 (1.50%) Apple iOS
11 11 (0.75%) CentOS
12 10 (0.68%) Mac OS X
13 5 (0.34%) Mac OS
13 5 (0.34%) Windows 8
13 5 (0.34%) Windows Phone
14 2 (0.14%) Windows Server 2003
15 1 (0.068%) AIX
15 1 (0.068%) CoreOS
15 1 (0.068%) VMS
Processes & Methodologies
1 508 (34.68%) ITIL
2 338 (23.07%) Agile Software Development
3 309 (21.09%) Project Management
4 236 (16.11%) Service Management
5 200 (13.65%) Problem-Solving
6 148 (10.10%) Presales
7 144 (9.83%) Stakeholder Management
8 141 (9.62%) DevOps
9 107 (7.30%) ITSM
10 105 (7.17%) Change Management
11 104 (7.10%) Business Analysis
12 102 (6.96%) Analytics
13 96 (6.55%) IT Strategy
14 94 (6.42%) Continuous Improvement
15 89 (6.08%) PRINCE2
16 86 (5.87%) CRM
17 84 (5.73%) Information Security
18 77 (5.26%) SDLC
19 75 (5.12%) Service Design
20 73 (4.98%) Risk Management
Programming Languages
1 161 (10.99%) SQL
2 86 (5.87%) C#
3 75 (5.12%) PowerShell
4 54 (3.69%) Java
5 44 (3.00%) Python
6 31 (2.12%) U-SQL
7 27 (1.84%) C
8 24 (1.64%) JavaScript
9 19 (1.30%) PHP
10 18 (1.23%) T-SQL
11 17 (1.16%) C++
11 17 (1.16%) Shell Script
12 14 (0.96%) Perl
13 11 (0.75%) Bash Shell
14 10 (0.68%) Korn
15 7 (0.48%) VB
16 5 (0.34%) ABAP
16 5 (0.34%) Ruby
16 5 (0.34%) Scala
17 4 (0.27%) R
Qualifications
1 188 (12.83%) Degree
2 70 (4.78%) ITIL Certification
3 67 (4.57%) Security Cleared
4 61 (4.16%) Microsoft Certification
5 48 (3.28%) SC Cleared
6 37 (2.53%) Computer Science Degree
7 36 (2.46%) Cisco Certification
8 35 (2.39%) MCSE
9 26 (1.77%) CISSP
10 25 (1.71%) CCNP
11 20 (1.37%) PMI Certification
11 20 (1.37%) VMware Certified Professional (VCP)
12 19 (1.30%) CCNA
12 19 (1.30%) MCP
13 18 (1.23%) DBS Check
14 16 (1.09%) PMP
15 12 (0.82%) CISM
15 12 (0.82%) ISEB
15 12 (0.82%) PRINCE2 Certification
16 10 (0.68%) CCIE
Quality Assurance & Compliance
1 162 (11.06%) SLA
2 74 (5.05%) QA
3 43 (2.94%) ISO/IEC 27001
4 41 (2.80%) GDPR
5 26 (1.77%) PMO
6 24 (1.64%) COBIT
7 23 (1.57%) PCI DSS
8 21 (1.43%) Data Quality
9 10 (0.68%) GCP
10 9 (0.61%) ISO/IEC 20000
11 8 (0.55%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 6 (0.41%) EMIR
12 6 (0.41%) MiFID
13 5 (0.34%) ISO 14001
14 4 (0.27%) Cyber Essentials
15 3 (0.20%) Government Security Classifications
16 2 (0.14%) Actionable Recommendations
16 2 (0.14%) SEPA
16 2 (0.14%) WAI
17 1 (0.068%) HIPAA
System Software
1 143 (9.76%) Active Directory
2 119 (8.12%) VMware Infrastructure
3 44 (3.00%) Virtual Machines
4 34 (2.32%) vSphere
5 29 (1.98%) Docker
6 26 (1.77%) Hyper-V
7 24 (1.64%) XenApp
8 22 (1.50%) Microsoft App-V
9 21 (1.43%) XenDesktop
10 13 (0.89%) VMware ESXi
11 11 (0.75%) Virtual Desktop
12 7 (0.48%) VMware NSX
13 5 (0.34%) KVM
13 5 (0.34%) Terminal Server
14 3 (0.20%) Shibboleth
15 2 (0.14%) Apache ZooKeeper
15 2 (0.14%) GPFS
15 2 (0.14%) HDFS
15 2 (0.14%) Microsoft Virtual Server
15 2 (0.14%) Squid
Systems Management
1 54 (3.69%) SCCM
2 17 (1.16%) Puppet
3 14 (0.96%) Terraform
4 12 (0.82%) Kubernetes
4 12 (0.82%) Microsoft Intune
5 11 (0.75%) Cisco CUCM
6 9 (0.61%) Ansible
6 9 (0.61%) vCenter Server
7 8 (0.55%) AirWatch
8 7 (0.48%) Control-M
8 7 (0.48%) FortiGate
8 7 (0.48%) Nagios
8 7 (0.48%) SCOM
8 7 (0.48%) ServiceCenter
9 6 (0.41%) SCOrch
9 6 (0.41%) WSUS
10 5 (0.34%) ITRS Geneos
10 5 (0.34%) Opscode Chef
10 5 (0.34%) SCDPM
10 5 (0.34%) SCSM
Vendors
1 352 (24.03%) Microsoft
2 141 (9.62%) VMware
3 102 (6.96%) Citrix
4 93 (6.35%) Cisco
5 61 (4.16%) SAP
6 52 (3.55%) Oracle
7 44 (3.00%) Salesforce.com
8 41 (2.80%) Google
9 39 (2.66%) Tableau
10 38 (2.59%) HP
11 35 (2.39%) ServiceNow
12 31 (2.12%) Apple
13 28 (1.91%) EMC
14 25 (1.71%) Dell
15 22 (1.50%) Atlassian
16 21 (1.43%) hybris
16 21 (1.43%) Red Hat
16 21 (1.43%) Sitecore
17 16 (1.09%) IBM
18 15 (1.02%) CheckPoint