1st Line Support Jobs in Manchester

First Line Support
North West > Manchester

The median First Line Support salary in Manchester is £24,500 per year, according to job vacancies posted during the 6 months leading to 6 June 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
6 Jun 2025
Same period 2024 Same period 2023
Rank 157 216 220
Rank change year-on-year +59 +4 +17
Permanent jobs requiring a 1st Line Support 8 10 13
As % of all permanent jobs advertised in Manchester 0.35% 0.17% 0.29%
As % of the Job Titles category 0.39% 0.18% 0.31%
Number of salaries quoted 8 5 13
10th Percentile - £18,200 £20,300
25th Percentile £23,000 £21,500 £21,500
Median annual salary (50th Percentile) £24,500 £23,000 £23,000
Median % change year-on-year +6.52% - -8.00%
75th Percentile £25,250 £28,500 £24,500
90th Percentile - £161,400 £25,000
North West median annual salary £24,000 £24,000 £23,500
% change year-on-year - +2.13% +4.44%

All Permanent IT Job Vacancies
Manchester

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Manchester. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Manchester with a recognized job title 2,070 5,456 4,133
% of permanent jobs with a recognized job title 91.31% 94.90% 91.76%
Number of salaries quoted 1,200 4,065 2,549
10th Percentile £31,200 £30,000 £32,500
25th Percentile £41,250 £40,988 £43,750
Median annual salary (50th Percentile) £57,500 £52,501 £57,500
Median % change year-on-year +9.52% -8.69% +4.55%
75th Percentile £76,840 £68,750 £72,500
90th Percentile £93,778 £80,000 £82,500
North West median annual salary £50,055 £50,000 £55,000
% change year-on-year +0.11% -9.09% +4.76%

1st Line Support
Job Vacancy Trend in Manchester

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in Manchester.

Job vacancy trend for 1st Line Support in Manchester

1st Line Support
Salary Trend in Manchester

3-month moving average salary quoted in jobs citing 1st Line Support in Manchester.

Salary trend for 1st Line Support in Manchester

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Manchester

For the 6 months to 6 June 2025, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Manchester region featuring 1st Line Support in the job title.

1 8 (100.00%) Windows
1 8 (100.00%) Microsoft
1 8 (100.00%) Microsoft 365
1 8 (100.00%) Social Skills
2 5 (62.50%) Logitech
2 5 (62.50%) DBS Check
2 5 (62.50%) Customer-Centricity
2 5 (62.50%) Continuous Improvement
2 5 (62.50%) Public Cloud
2 5 (62.50%) Microsoft Intune
2 5 (62.50%) Automotive
2 5 (62.50%) Asset Management
2 5 (62.50%) Microsoft Excel
2 5 (62.50%) VB
2 5 (62.50%) VBA
2 5 (62.50%) Microsoft Office
2 5 (62.50%) Azure
3 3 (37.50%) ITIL
3 3 (37.50%) DHCP
3 3 (37.50%) DNS
3 3 (37.50%) Mac OS
3 3 (37.50%) Network+ Certification
3 3 (37.50%) Microsoft Certification
3 3 (37.50%) A+ Certification
3 3 (37.50%) ITSM
3 3 (37.50%) Wi-Fi
3 3 (37.50%) Cybersecurity
3 3 (37.50%) ServiceNow
3 3 (37.50%) Analytical Skills
3 3 (37.50%) OneDrive

1st Line Support Skill Set
Co-occurring Skills and Capabilities in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 5 (62.50%) Microsoft Excel
1 5 (62.50%) Microsoft Office
Cloud Services
1 8 (100.00%) Microsoft 365
2 5 (62.50%) Azure
3 3 (37.50%) OneDrive
Communications & Networking
1 3 (37.50%) DHCP
1 3 (37.50%) DNS
1 3 (37.50%) Wi-Fi
General
1 8 (100.00%) Social Skills
2 5 (62.50%) Automotive
3 3 (37.50%) Analytical Skills
Miscellaneous
1 5 (62.50%) Public Cloud
2 3 (37.50%) Onboarding
Operating Systems
1 8 (100.00%) Windows
2 3 (37.50%) Mac OS
2 3 (37.50%) Windows 10
2 3 (37.50%) Windows Server
Processes & Methodologies
1 5 (62.50%) Asset Management
1 5 (62.50%) Continuous Improvement
1 5 (62.50%) Customer-Centricity
2 3 (37.50%) Customer Service
2 3 (37.50%) Cybersecurity
2 3 (37.50%) ITIL
2 3 (37.50%) ITSM
2 3 (37.50%) Multi-Factor Authentication
2 3 (37.50%) Problem-Solving
Programming Languages
1 5 (62.50%) VB
1 5 (62.50%) VBA
Qualifications
1 5 (62.50%) DBS Check
2 3 (37.50%) A+ Certification
2 3 (37.50%) Microsoft Certification
2 3 (37.50%) Network+ Certification
Systems Management
1 5 (62.50%) Microsoft Intune
2 3 (37.50%) Autotask
Vendors
1 8 (100.00%) Microsoft
2 5 (62.50%) Logitech
3 3 (37.50%) ServiceNow