Period
to 22 October 2017

The median annual salary for a 1st Line Support was £19,000 in advertised job vacancies in Manchester during the 6 months to 22 October 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
North West > Manchester
6 months to
22 Oct 2017
Same period 2016 Same period 2015
Rank 228 238 240
Rank change year-on-year +10 +2 -2
Permanent jobs requiring a 1st Line Support 59 34 33
As % of all permanent IT jobs advertised in Manchester 0.76% 0.46% 0.45%
As % of the Job Titles category 0.78% 0.48% 0.46%
Number of salaries quoted 58 33 26
Manchester median annual salary £19,000 £19,500 £20,000
Median salary % change year-on-year -2.56% -2.50% +5.26%
10th Percentile £17,000 £18,050 £17,250
90th Percentile £23,750 £26,000 £23,750
North West median annual salary £19,000 £19,000 £20,000
% change year-on-year - -5.00% +2.56%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Manchester. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Manchester
Permanent vacancies in Manchester with a recognized job title 7583 7151 7132
% of permanent IT jobs with a recognized job title 97.69% 97.72% 96.90%
Number of salaries quoted 6303 6135 5896
Manchester median annual salary £42,500 £42,500 £40,000
Median salary % change year-on-year - +6.25% +6.67%
10th Percentile £25,750 £25,750 £24,250
90th Percentile £65,000 £62,500 £59,500
North West median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - +6.67%

1st Line Support
Job Vacancy Trend in Manchester

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for 1st Line Support in Manchester

1st Line Support
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in Manchester.

Salary trend for 1st Line Support in Manchester

1st Line Support
Salary Histogram in Manchester

The salary distribution of IT jobs citing 1st Line Support in Manchester over the 6 months to 22 October 2017.

Salary histogram for 1st Line Support in Manchester

1st Line Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Manchester region over the 6 months to 22 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Salford - 8 £19,000 -
Cheadle - 4 £19,750 -
Bury -3 3 £22,500 -
Stockport -8 3 £22,000 -8.33% 1
Oldham +12 1 £18,500 -2.63% 1
Wigan -5 1 £19,000 +5.56%
1st Line Support
North West

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in Manchester

For the 6 months to 22 October 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Manchester region featuring 1st Line Support in the job title.

1 49 (83.05%) Windows
2 47 (79.66%) Active Directory
3 28 (47.46%) Microsoft Office
4 27 (45.76%) ITIL
5 26 (44.07%) Windows Server
6 24 (40.68%) Microsoft
6 24 (40.68%) VMware
7 23 (38.98%) Office 365
8 22 (37.29%) Cisco
9 21 (35.59%) Microsoft Certification
10 20 (33.90%) TCP/IP
10 20 (33.90%) MCSE
11 18 (30.51%) Firewall
12 17 (28.81%) MCP
12 17 (28.81%) LAN
12 17 (28.81%) WAN
12 17 (28.81%) Hyper-V
12 17 (28.81%) Windows 7
13 15 (25.42%) MS Exchange
14 14 (23.73%) MCSA
15 13 (22.03%) Citrix
16 10 (16.95%) Finance
16 10 (16.95%) Exchange Server 2010
16 10 (16.95%) Windows 10
17 9 (15.25%) SLA
18 8 (13.56%) Windows 8
18 8 (13.56%) Degree
19 7 (11.86%) SQL
20 5 (8.47%) Service Management
20 5 (8.47%) Retail

1st Line Support Skill Set
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (25.42%) MS Exchange
2 10 (16.95%) Exchange Server 2010
3 4 (6.78%) Exchange Server 2007
Applications
1 28 (47.46%) Microsoft Office
2 1 (1.69%) Microsoft Excel
Business Applications
1 3 (5.08%) Payment Gateway
Cloud Services
1 23 (38.98%) Office 365
2 2 (3.39%) G Suite
Communications & Networking
1 20 (33.90%) TCP/IP
2 18 (30.51%) Firewall
3 17 (28.81%) LAN
3 17 (28.81%) WAN
4 5 (8.47%) DNS
5 2 (3.39%) DHCP
5 2 (3.39%) IP Telephony
Database & Business Intelligence
1 3 (5.08%) Crystal Reports
1 3 (5.08%) SQL Server Integration Services
1 3 (5.08%) SQL Server Reporting Services
General
1 10 (16.95%) Finance
2 5 (8.47%) Retail
3 4 (6.78%) Financial Institution
Libraries, Frameworks & Software Standards
1 3 (5.08%) CSS
1 3 (5.08%) HTML
Miscellaneous
1 4 (6.78%) EPoS
2 3 (5.08%) CMDB
2 3 (5.08%) Driving Licence
3 2 (3.39%) User Experience
4 1 (1.69%) Wiki
Operating Systems
1 49 (83.05%) Windows
2 26 (44.07%) Windows Server
3 17 (28.81%) Windows 7
4 10 (16.95%) Windows 10
5 8 (13.56%) Windows 8
6 4 (6.78%) Windows Server 2008
6 4 (6.78%) Windows Server 2012
7 3 (5.08%) Windows Server 2003
7 3 (5.08%) Windows XP
8 1 (1.69%) Linux
Processes & Methodologies
1 27 (45.76%) ITIL
2 5 (8.47%) Service Management
3 4 (6.78%) Service Delivery
4 3 (5.08%) Configuration Management
4 3 (5.08%) Continuous Improvement
4 3 (5.08%) CRM
4 3 (5.08%) Information Security
4 3 (5.08%) Telesales
4 3 (5.08%) Time Management
5 2 (3.39%) Change Control
5 2 (3.39%) ITSM
5 2 (3.39%) Service Delivery Management
5 2 (3.39%) Software Distribution
6 1 (1.69%) Business Intelligence
6 1 (1.69%) E-Commerce
6 1 (1.69%) ERP
6 1 (1.69%) Mathematics
6 1 (1.69%) Migration
6 1 (1.69%) Network Monitoring
6 1 (1.69%) Scenario Testing
Programming Languages
1 7 (11.86%) SQL
2 3 (5.08%) Uniface
3 1 (1.69%) C
Qualifications
1 21 (35.59%) Microsoft Certification
2 20 (33.90%) MCSE
3 17 (28.81%) MCP
4 14 (23.73%) MCSA
5 8 (13.56%) Degree
6 3 (5.08%) Master's Degree
7 2 (3.39%) Cisco Certification
7 2 (3.39%) ITIL Certification
8 1 (1.69%) CCNA
8 1 (1.69%) CCNP
Quality Assurance & Compliance
1 9 (15.25%) SLA
System Software
1 47 (79.66%) Active Directory
2 17 (28.81%) Hyper-V
3 3 (5.08%) Microsoft Virtual Server
3 3 (5.08%) VMware Infrastructure
4 2 (3.39%) Terminal Server
Systems Management
1 5 (8.47%) SCCM
Vendors
1 24 (40.68%) Microsoft
1 24 (40.68%) VMware
2 22 (37.29%) Cisco
3 13 (22.03%) Citrix
4 2 (3.39%) Apple
4 2 (3.39%) Google
5 1 (1.69%) HP