Period
to 24 June 2019

The following table provides summary statistics for permanent job vacancies advertised in Manchester with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer-Centricity over the 6 months to 24 June 2019 with a comparison to the same period in the previous 2 years.

Customer-Centric
North West > Manchester
6 months to
24 Jun 2019
Same period 2018 Same period 2017
Rank 114 223 278
Rank change year-on-year +109 +55 -44
Permanent jobs citing Customer-Centricity 169 51 30
As % of all permanent IT jobs advertised in Manchester 2.70% 0.71% 0.37%
As % of the Processes & Methodologies category 2.87% 0.77% 0.40%
Number of salaries quoted 148 46 18
Manchester median annual salary £40,000 £36,750 £43,750
Median salary % change year-on-year +8.84% -16.00% +1.84%
10th Percentile £37,500 £27,250 £33,750
90th Percentile £51,625 £57,500 £62,500
North West median annual salary £40,000 £37,500 £45,000
% change year-on-year +6.67% -16.67% +4.75%

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Manchester with a requirement for process or methodology skills.

All Process and Methodology Skills
Manchester
Permanent vacancies with a requirement for process or methodology skills 5,892 6,581 7,533
As % of all permanent IT jobs advertised in Manchester 94.15% 92.18% 93.16%
Number of salaries quoted 4,567 5,483 6,376
Manchester median annual salary £45,500 £45,000 £42,500
Median salary % change year-on-year +1.11% +5.88% -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £72,500 £67,500 £65,000
North West median annual salary £45,000 £44,000 £40,000
% change year-on-year +2.27% +10.00% -

Customer-Centricity
Job Vacancy Trend in Manchester

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for Customer-Centricity in Manchester

Customer-Centricity
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer-Centricity in Manchester.

Salary trend for Customer-Centricity in Manchester

Customer-Centricity
Salary Histogram in Manchester

The salary distribution of IT jobs citing Customer-Centricity in Manchester over the 6 months to 24 June 2019.

Salary histogram for Customer-Centricity in Manchester

Customer-Centricity
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the Manchester region over the 6 months to 24 June 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Salford -17 9 - -
Customer-Centricity
North West

For the 6 months to 24 June 2019, IT jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Manchester region with a requirement for Customer-Centricity.

1 137 (81.07%) User Experience
2 131 (77.51%) BPR
2 131 (77.51%) Workflow
2 131 (77.51%) Systems Analysis
2 131 (77.51%) Competitor Analysis
3 121 (71.60%) Line Management
4 116 (68.64%) Workshop Facilitation
5 114 (67.46%) Analytics
5 114 (67.46%) Change Management
5 114 (67.46%) Business Analysis
6 113 (66.86%) Use Case
6 113 (66.86%) Customer Engagement
6 113 (66.86%) MoSCoW
6 113 (66.86%) Wireframes
6 113 (66.86%) Workflow Analysis
6 113 (66.86%) Sprint Planning
7 22 (13.02%) Software Engineering
8 12 (7.10%) Agile Software Development
9 11 (6.51%) Service Management
9 11 (6.51%) ITIL
10 10 (5.92%) CRM
10 10 (5.92%) SOA
10 10 (5.92%) Telecoms
11 9 (5.33%) Billing
11 9 (5.33%) Broadband
11 9 (5.33%) Data Modelling
12 8 (4.73%) Finance
12 8 (4.73%) UML
13 7 (4.14%) ITSM
13 7 (4.14%) Retail

Customer-Centricity
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (2.37%) Confluence
2 3 (1.78%) Oracle SOA Suite
2 3 (1.78%) Skype for Business
3 2 (1.18%) Cloud Foundry
4 1 (0.59%) Moodle
4 1 (0.59%) SAS
Applications
1 1 (0.59%) Adobe Creative Suite
1 1 (0.59%) Adobe Illustrator
1 1 (0.59%) Adobe Premiere
1 1 (0.59%) Microsoft Excel
1 1 (0.59%) Microsoft Office
1 1 (0.59%) Photoshop
Cloud Services
1 3 (1.78%) IaaS
1 3 (1.78%) Microsoft Azure
1 3 (1.78%) Office 365
2 2 (1.18%) Amazon AWS
Communications & Networking
1 9 (5.33%) Broadband
2 3 (1.78%) Ethernet
2 3 (1.78%) Intranet
2 3 (1.78%) LLU
2 3 (1.78%) Skype
3 1 (0.59%) ISDN
3 1 (0.59%) VPN
3 1 (0.59%) Wi-Fi
Database & Business Intelligence
1 1 (0.59%) Base SAS
1 1 (0.59%) MySQL
1 1 (0.59%) SAS Enterprise Guide
1 1 (0.59%) SQL Server
Development Applications
1 7 (4.14%) JIRA
General
1 10 (5.92%) Telecoms
2 9 (5.33%) Billing
3 8 (4.73%) Finance
4 7 (4.14%) Retail
5 3 (1.78%) German Language
6 2 (1.18%) Banking
6 2 (1.18%) Digital Economy
6 2 (1.18%) French Language
6 2 (1.18%) Italian Language
6 2 (1.18%) Marketing
6 2 (1.18%) Portuguese Language
6 2 (1.18%) Spanish Language
7 1 (0.59%) Retail Banking
Job Titles
1 126 (74.56%) Analyst
2 113 (66.86%) Business Analyst
3 103 (60.95%) Digital Analyst
4 98 (57.99%) Digital Business Analyst
5 91 (53.85%) UX Analyst
6 80 (47.34%) Business Process Analyst
6 80 (47.34%) Process Analyst
7 18 (10.65%) Business Systems Analyst
7 18 (10.65%) Systems Analyst
8 8 (4.73%) Architect
9 7 (4.14%) Service Manager
10 5 (2.96%) Designer
11 4 (2.37%) Developer
11 4 (2.37%) Service Desk Manager
11 4 (2.37%) Solutions Architect
12 3 (1.78%) IT Manager
12 3 (1.78%) IT Services Manager
12 3 (1.78%) Junior
12 3 (1.78%) Service Analyst
12 3 (1.78%) Solutions Designer
Libraries, Frameworks & Software Standards
1 5 (2.96%) CSS
1 5 (2.96%) HTML
2 4 (2.37%) HTML5
3 3 (1.78%) .NET
3 3 (1.78%) .NET Framework
3 3 (1.78%) AngularJS
3 3 (1.78%) CSS3
3 3 (1.78%) React
3 3 (1.78%) Spring
3 3 (1.78%) Spring MVC
4 1 (0.59%) Ajax
4 1 (0.59%) HTML5 Canvas
4 1 (0.59%) Web Services
4 1 (0.59%) XML
Miscellaneous
1 137 (81.07%) User Experience
2 3 (1.78%) Analytical Skills
2 3 (1.78%) Private Cloud
3 1 (0.59%) Blog
3 1 (0.59%) Data Centre
3 1 (0.59%) Fat Client
3 1 (0.59%) Public Cloud
3 1 (0.59%) SCORM
3 1 (0.59%) Self-Motivation
3 1 (0.59%) Thin Client
3 1 (0.59%) VLE
Operating Systems
1 3 (1.78%) Windows
2 1 (0.59%) Linux
2 1 (0.59%) Unix
Processes & Methodologies
1 131 (77.51%) BPR
1 131 (77.51%) Competitor Analysis
1 131 (77.51%) Systems Analysis
1 131 (77.51%) Workflow
2 121 (71.60%) Line Management
3 116 (68.64%) Workshop Facilitation
4 114 (67.46%) Analytics
4 114 (67.46%) Business Analysis
4 114 (67.46%) Change Management
5 113 (66.86%) Customer Engagement
5 113 (66.86%) MoSCoW
5 113 (66.86%) Sprint Planning
5 113 (66.86%) Use Case
5 113 (66.86%) Wireframes
5 113 (66.86%) Workflow Analysis
6 22 (13.02%) Software Engineering
7 12 (7.10%) Agile Software Development
8 11 (6.51%) ITIL
8 11 (6.51%) Service Management
9 10 (5.92%) SOA
Programming Languages
1 5 (2.96%) Java
1 5 (2.96%) JavaScript
2 4 (2.37%) SQL
3 3 (1.78%) C#
3 3 (1.78%) C++
4 1 (0.59%) PHP
4 1 (0.59%) VBA
Qualifications
1 4 (2.37%) Degree
2 3 (1.78%) ITIL Certification
Quality Assurance & Compliance
1 5 (2.96%) QA
2 4 (2.37%) SLA
3 1 (0.59%) GDPR
Vendors
1 4 (2.37%) Pega
1 4 (2.37%) ServiceNow
1 4 (2.37%) TIBCO
2 3 (1.78%) Oracle
3 2 (1.18%) Microsoft
4 1 (0.59%) Adobe
4 1 (0.59%) CA
4 1 (0.59%) PTC
4 1 (0.59%) Tableau