Period
to 20 February 2020

The following table provides summary statistics for permanent job vacancies advertised in Manchester with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer-Centricity over the 6 months to 20 February 2020 with a comparison to the same period in the previous 2 years.

Customer-Centric
North West > Manchester
6 months to
20 Feb 2020
Same period 2019 Same period 2018
Rank 192 232 260
Rank change year-on-year +40 +28 0
Permanent jobs citing Customer-Centricity 38 36 26
As % of all permanent IT jobs advertised in Manchester 0.71% 0.54% 0.35%
As % of the Processes & Methodologies category 0.76% 0.59% 0.38%
Number of salaries quoted 37 30 26
Manchester median annual salary £45,000 £45,000 £39,250
Median salary % change year-on-year - +14.65% -21.50%
10th Percentile £21,250 £32,500 £20,250
90th Percentile £70,500 £64,798 £53,125
North West median annual salary £45,000 £47,500 £35,000
% change year-on-year -5.26% +35.71% -24.32%

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Manchester with a requirement for process or methodology skills.

All Process and Methodology Skills
Manchester
Permanent vacancies with a requirement for process or methodology skills 4,998 6,079 6,903
As % of all permanent IT jobs advertised in Manchester 93.61% 91.73% 93.50%
Number of salaries quoted 4,023 5,038 5,724
Manchester median annual salary £50,000 £47,500 £45,000
Median salary % change year-on-year +5.26% +5.56% +5.88%
10th Percentile £30,000 £28,750 £27,500
90th Percentile £72,500 £72,500 £67,500
North West median annual salary £45,000 £45,000 £45,000

Customer-Centricity
Job Vacancy Trend in Manchester

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for Customer-Centricity in Manchester

Customer-Centricity
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer-Centricity in Manchester.

Salary trend for Customer-Centricity in Manchester

Customer-Centricity
Salary Histogram in Manchester

The salary distribution of IT jobs citing Customer-Centricity in Manchester over the 6 months to 20 February 2020.

Salary histogram for Customer-Centricity in Manchester

Customer-Centricity
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the Manchester region over the 6 months to 20 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stockport +6 9 £45,000 +28.57%
Customer-Centricity
North West

For the 6 months to 20 February 2020, IT jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Manchester region with a requirement for Customer-Centricity.

1 15 (39.47%) ITIL
1 15 (39.47%) Problem-Solving
2 14 (36.84%) ITIL Certification
3 12 (31.58%) E-Commerce
4 11 (28.95%) Retail
5 10 (26.32%) SQL
6 9 (23.68%) Ajax
6 9 (23.68%) Blog
6 9 (23.68%) Web Application Development
6 9 (23.68%) MySQL
6 9 (23.68%) CSS
6 9 (23.68%) XML
6 9 (23.68%) OO
6 9 (23.68%) HTML
6 9 (23.68%) JavaScript
6 9 (23.68%) PHP
6 9 (23.68%) Agile Software Development
6 9 (23.68%) OO PHP
7 7 (18.42%) Kanban
8 6 (15.79%) Spanish Language
9 5 (13.16%) User Stories
9 5 (13.16%) User Experience
9 5 (13.16%) User-Centered Design (UCD)
10 4 (10.53%) Business Analysis
10 4 (10.53%) German Language
10 4 (10.53%) Stakeholder Management
10 4 (10.53%) Scrum
10 4 (10.53%) Project Management
11 3 (7.89%) Banking
11 3 (7.89%) Continuous Improvement

Customer-Centricity
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 1 (2.63%) Unica
Cloud Services
1 1 (2.63%) Power Platform
Database & Business Intelligence
1 9 (23.68%) MySQL
2 1 (2.63%) BusinessObjects
2 1 (2.63%) Looker
2 1 (2.63%) Power BI
Development Applications
1 2 (5.26%) JIRA
General
1 11 (28.95%) Retail
2 6 (15.79%) Spanish Language
3 4 (10.53%) German Language
4 3 (7.89%) Banking
4 3 (7.89%) Public Sector
5 2 (5.26%) French Language
5 2 (5.26%) Marketing
5 2 (5.26%) Telecoms
6 1 (2.63%) Finance
6 1 (2.63%) Italian Language
6 1 (2.63%) Polish Language
6 1 (2.63%) Portuguese Language
Job Titles
1 20 (52.63%) Analyst
2 15 (39.47%) Service Analyst
2 15 (39.47%) Service Desk Analyst
3 10 (26.32%) Developer
4 9 (23.68%) PHP Developer
5 3 (7.89%) Business Analyst
5 3 (7.89%) Product Owner
6 2 (5.26%) Agile Business Analyst
6 2 (5.26%) Agile Delivery Manager
6 2 (5.26%) Delivery Manager
6 2 (5.26%) Head of User Experience
7 1 (2.63%) Analyst Developer
7 1 (2.63%) Business Intelligence Analyst
7 1 (2.63%) Business Intelligence Developer
7 1 (2.63%) CRM Analyst
7 1 (2.63%) Designer
7 1 (2.63%) Digital Designer
7 1 (2.63%) Head of Development
7 1 (2.63%) Head of Software Development
7 1 (2.63%) UX Designer
Libraries, Frameworks & Software Standards
1 9 (23.68%) Ajax
1 9 (23.68%) CSS
1 9 (23.68%) HTML
1 9 (23.68%) XML
2 1 (2.63%) Velocity
Miscellaneous
1 9 (23.68%) Blog
2 5 (13.16%) User Experience
3 2 (5.26%) Tandem
4 1 (2.63%) Robotics
Processes & Methodologies
1 15 (39.47%) ITIL
1 15 (39.47%) Problem-Solving
2 12 (31.58%) E-Commerce
3 9 (23.68%) Agile Software Development
3 9 (23.68%) OO
3 9 (23.68%) OO PHP
3 9 (23.68%) Web Application Development
4 7 (18.42%) Kanban
5 5 (13.16%) User Stories
5 5 (13.16%) User-Centered Design (UCD)
6 4 (10.53%) Business Analysis
6 4 (10.53%) Project Management
6 4 (10.53%) Scrum
6 4 (10.53%) Stakeholder Management
7 3 (7.89%) Continuous Improvement
7 3 (7.89%) Information Architecture
7 3 (7.89%) Product Roadmap
8 2 (5.26%) Analytics
8 2 (5.26%) Line Management
8 2 (5.26%) Mentoring
Programming Languages
1 10 (26.32%) SQL
2 9 (23.68%) JavaScript
2 9 (23.68%) PHP
Qualifications
1 14 (36.84%) ITIL Certification
2 3 (7.89%) CSPO
Quality Assurance & Compliance
1 2 (5.26%) QA
Vendors
1 1 (2.63%) Adobe
1 1 (2.63%) Salesforce Marketing Cloud
1 1 (2.63%) Salesforce.com
1 1 (2.63%) Tableau