The median annual salary for a 2nd Line Support was £25,000 in advertised job vacancies in Manchester during the 3 months to 23 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
Second Line Support
North West / Manchester
Rank 184 141 141
Rank change year-on-year -43 0  
Permanent jobs requiring a 2nd Line Support 21 39 48
As % of all permanent IT jobs advertised in Manchester 0.54% 1.17% 1.29%
As % of the Job Titles category 0.56% 1.20% 1.34%
Number of salaries quoted 21 35 44
Median salary £25,000 £22,500 £24,000
Median salary % change year-on-year +11.11% -6.25%  
90% offered a salary of more than £22,500 £21,500 £21,150
10% offered a salary of more than £32,500 £28,000 £30,000
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Manchester. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Manchester
Permanent job vacancies with a job title containing a recognized job role 3763 3254 3594
As % of all permanent IT job vacancies advertised in Manchester 96.78% 97.54% 96.66%
Number of salaries quoted 3138 2705 2948
Median salary £42,000 £42,500 £40,000
Median salary % change year-on-year -1.17% +6.25%  
90% offered a salary of more than £27,500 £25,000 £25,000
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

2nd Line Support
Job Vacancy Trend in Manchester

The job posting trend of jobs advertised in Manchester that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in Manchester

2nd Line Support
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Manchester.

Salary trend for 2nd Line Support in Manchester

2nd Line Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Manchester region over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Altrincham -7 1 £26,000 +48.57%
Salford -7 1 £22,000 +2.32%
2nd Line Support
North West

2nd Line Support Skill Set
Top 30 Related IT Skills in Manchester

For the 6 months to 23 March 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Manchester region featuring 2nd Line Support in the job title.

1 68 (85.00%) Windows
2 56 (70.00%) Microsoft
3 54 (67.50%) Active Directory
4 42 (52.50%) Windows 7
5 40 (50.00%) ITIL
6 36 (45.00%) MS Exchange
7 25 (31.25%) Windows Server 2008
7 25 (31.25%) MS Excel
8 24 (30.00%) Cisco
9 21 (26.25%) LAN
9 21 (26.25%) WAN
9 21 (26.25%) Windows Server
10 20 (25.00%) Windows Server 2012
10 20 (25.00%) MS Office
10 20 (25.00%) VMware
11 19 (23.75%) TCP/IP
12 17 (21.25%) Office 365
13 16 (20.00%) VMware Infrastructure
14 14 (17.50%) Microsoft Certification
14 14 (17.50%) Windows Server 2003
14 14 (17.50%) Hyper-V
15 13 (16.25%) Terminal Services
15 13 (16.25%) DNS
16 12 (15.00%) CMDB
16 12 (15.00%) SLA
17 11 (13.75%) DHCP
17 11 (13.75%) SQL Server
17 11 (13.75%) SCCM
17 11 (13.75%) Firewall
17 11 (13.75%) Exchange Server 2010

2nd Line Support Skill Set
Top Related IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (45.00%) MS Exchange
2 11 (13.75%) Exchange Server 2010
3 10 (12.50%) SharePoint
4 7 (8.75%) Exchange Server 2013
5 5 (6.25%) SharePoint 2013
5 5 (6.25%) Skype for Business
6 3 (3.75%) Exchange Server 2003
7 1 (1.25%) Exchange Server 2007
Applications
1 25 (31.25%) MS Excel
2 20 (25.00%) MS Office
Business Applications
1 1 (1.25%) Dynamics CRM
Cloud Services
1 17 (21.25%) Office 365
2 1 (1.25%) Microsoft Azure
2 1 (1.25%) SaaS
Communications & Networking
1 21 (26.25%) LAN
1 21 (26.25%) WAN
2 19 (23.75%) TCP/IP
3 13 (16.25%) DNS
4 11 (13.75%) DHCP
4 11 (13.75%) Firewall
5 7 (8.75%) VoIP
6 6 (7.50%) Wi-Fi
7 4 (5.00%) Internet
7 4 (5.00%) Skype
8 2 (2.50%) BGP
8 2 (2.50%) Ethernet
8 2 (2.50%) OSPF
8 2 (2.50%) SNMP
8 2 (2.50%) VPN
9 1 (1.25%) Cisco IOS
9 1 (1.25%) DMZ
9 1 (1.25%) MPLS
Database & Business Intelligence
1 11 (13.75%) SQL Server
2 2 (2.50%) Big Data
2 2 (2.50%) MySQL
Development Applications
1 2 (2.50%) Firebug
General
1 4 (5.00%) Telecoms
2 2 (2.50%) Marketing
2 2 (2.50%) Retail
3 1 (1.25%) Advertising
3 1 (1.25%) Back Office
3 1 (1.25%) Banking
3 1 (1.25%) Finance
3 1 (1.25%) Investment Banking
3 1 (1.25%) Manufacturing
3 1 (1.25%) Private Banking
3 1 (1.25%) Retail Banking
Libraries, Frameworks & Software Standards
1 3 (3.75%) Software Packaging
2 2 (2.50%) CSS
2 2 (2.50%) HTML
Miscellaneous
1 12 (15.00%) CMDB
2 5 (6.25%) Data Centre
3 3 (3.75%) Management Information System
4 2 (2.50%) Analytical Skills
4 2 (2.50%) Driving Licence
4 2 (2.50%) iPad
4 2 (2.50%) Mobile Computing
4 2 (2.50%) Wiki
5 1 (1.25%) Life Science
5 1 (1.25%) Replication
5 1 (1.25%) User Experience
5 1 (1.25%) Video Conferencing
Operating Systems
1 68 (85.00%) Windows
2 42 (52.50%) Windows 7
3 25 (31.25%) Windows Server 2008
4 21 (26.25%) Windows Server
5 20 (25.00%) Windows Server 2012
6 14 (17.50%) Windows Server 2003
7 8 (10.00%) Linux
7 8 (10.00%) Windows XP
8 7 (8.75%) Windows 10
9 6 (7.50%) Windows 8
10 3 (3.75%) Unix
11 2 (2.50%) AIX
12 1 (1.25%) Android
12 1 (1.25%) Apple iOS
12 1 (1.25%) Mac OS
12 1 (1.25%) Mac OS X
12 1 (1.25%) Red Hat Enterprise Linux
Processes & Methodologies
1 40 (50.00%) ITIL
2 10 (12.50%) Problem Management
3 5 (6.25%) ITIL V3
3 5 (6.25%) Knowledge Management
4 4 (5.00%) Change Management
5 3 (3.75%) Issue Tracking
6 2 (2.50%) Data Validation
6 2 (2.50%) Disaster Recovery
6 2 (2.50%) Network Monitoring
6 2 (2.50%) Service Desk Management
6 2 (2.50%) Service Management
6 2 (2.50%) Ticket Management
6 2 (2.50%) Time Management
6 2 (2.50%) Validation
6 2 (2.50%) Web Development
7 1 (1.25%) Data Security
7 1 (1.25%) Investment Management
7 1 (1.25%) Migration
7 1 (1.25%) Online Security
7 1 (1.25%) Wealth Management
Programming Languages
1 9 (11.25%) SQL
2 7 (8.75%) PowerShell
3 5 (6.25%) VBScript
4 2 (2.50%) JavaScript
Qualifications
1 14 (17.50%) Microsoft Certification
2 7 (8.75%) Cisco Certification
2 7 (8.75%) MCP
3 6 (7.50%) Degree
3 6 (7.50%) MCSA
4 5 (6.25%) CCNP
4 5 (6.25%) CCSE
5 3 (3.75%) MCSE
6 2 (2.50%) CCNA
7 1 (1.25%) ITIL Certification
7 1 (1.25%) MCITP
7 1 (1.25%) MCTS
Quality Assurance & Compliance
1 12 (15.00%) SLA
System Software
1 54 (67.50%) Active Directory
2 16 (20.00%) VMware Infrastructure
3 14 (17.50%) Hyper-V
4 13 (16.25%) Terminal Services
5 2 (2.50%) BitLocker
5 2 (2.50%) XenApp
Systems Management
1 11 (13.75%) SCCM
2 2 (2.50%) AirWatch
2 2 (2.50%) Backup Exec
3 1 (1.25%) HP SIM
3 1 (1.25%) Norton AntiVirus
3 1 (1.25%) WSUS
Vendors
1 56 (70.00%) Microsoft
2 24 (30.00%) Cisco
3 20 (25.00%) VMware
4 10 (12.50%) HP
5 8 (10.00%) Dell
6 6 (7.50%) Intel Security
7 5 (6.25%) CheckPoint
8 4 (5.00%) Citrix
9 3 (3.75%) Avaya
9 3 (3.75%) Veeam
10 2 (2.50%) Extreme Networks
10 2 (2.50%) Juniper
10 2 (2.50%) Sophos
10 2 (2.50%) Symantec
11 1 (1.25%) GFI Software
11 1 (1.25%) MobileIron
11 1 (1.25%) Red Hat
11 1 (1.25%) Sage
11 1 (1.25%) SolarWinds
Stockport, Cheshire
Recital Consulting
Salary: From £20,000 to £22,000 per annum
Posted: Yesterday
Manchester, Lancashire
Senitor Associates
Salary: £24000 per annum + pension, bonus, 28 days holiday
Posted: 6 days ago
Cheadle, Cheshire
Rutherford Grant Recruitment
Salary: £22000.00 - £26000.00 per annum
Posted: Yesterday
Manchester, Lancashire
Itecco
Salary: £24000 per annum
Posted: 6 days ago
Manchester, Lancashire
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £25000.00 per annum
Posted: 6 days ago
Greater Manchester
Frazer John Recruitment Ltd
Salary: £22000.00 - £26000.00 per annum
Posted: Yesterday
Oldham
Recruitment Genius Ltd
Salary: £23000 - £27000 per annum
Posted: 27 days ago
Manchester, Lancashire
Redrock Consulting Ltd
Salary: £24000 - £30000 per annum + Excellent training, progression
Posted: 6 days ago
Rochdale, Lancashire
Zen Internet Ltd
Salary: Up to £22,000 per annum depending on experience + benefits
Posted: 24 days ago