Period
to 24 November 2017

The median annual salary for a 2nd Line Support was £24,500 in advertised job vacancies in Manchester during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
North West > Manchester
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 200 212 170
Rank change year-on-year +12 -42 +43
Permanent jobs requiring a 2nd Line Support 88 78 99
As % of all permanent IT jobs advertised in Manchester 1.11% 1.04% 1.32%
As % of the Job Titles category 1.14% 1.07% 1.37%
Number of salaries quoted 86 73 91
Manchester median annual salary £24,500 £22,500 £22,500
Median salary % change year-on-year +8.89% - -4.26%
10th Percentile £21,000 £19,000 £18,500
90th Percentile £28,750 £28,750 £28,750
North West median annual salary £24,500 £23,000 £23,500
% change year-on-year +6.52% -2.13% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Manchester. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Manchester
Permanent vacancies in Manchester with a recognized job title 7724 7302 7232
% of permanent IT jobs with a recognized job title 97.38% 97.45% 96.53%
Number of salaries quoted 6413 6271 6025
Manchester median annual salary £42,500 £42,500 £40,000
Median salary % change year-on-year - +6.25% +6.67%
10th Percentile £26,000 £26,250 £24,500
90th Percentile £65,000 £62,500 £60,000
North West median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - +6.67%

2nd Line Support
Job Vacancy Trend in Manchester

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for 2nd Line Support in Manchester

2nd Line Support
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Manchester.

Salary trend for 2nd Line Support in Manchester

2nd Line Support
Salary Histogram in Manchester

The salary distribution of IT jobs citing 2nd Line Support in Manchester over the 6 months to 24 November 2017.

Salary histogram for 2nd Line Support in Manchester

2nd Line Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Manchester region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bury +14 11 £24,500 -9.26%
Stockport -24 7 £26,500 +10.42%
Salford -3 2 £22,000 -12.00% 1
Wigan -6 1 £24,000 +18.52%
Altrincham -12 1 £22,000 +11.39%
Cheadle -12 1 £27,500 +12.24%
2nd Line Support
North West

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Manchester

For the 6 months to 24 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Manchester region featuring 2nd Line Support in the job title.

1 67 (76.14%) Windows
2 64 (72.73%) Active Directory
3 55 (62.50%) Microsoft
4 43 (48.86%) Office 365
4 43 (48.86%) Cisco
5 35 (39.77%) ITIL
5 35 (39.77%) VMware
6 34 (38.64%) Windows Server
7 31 (35.23%) Windows 7
8 29 (32.95%) Microsoft Office
8 29 (32.95%) MS Exchange
9 26 (29.55%) Windows Server 2012
10 22 (25.00%) Exchange Server 2010
11 20 (22.73%) Windows 10
12 19 (21.59%) Veeam
13 18 (20.45%) SLA
14 17 (19.32%) VLAN
15 16 (18.18%) TCP/IP
16 15 (17.05%) Firewall
16 15 (17.05%) Windows Server 2008
16 15 (17.05%) Hyper-V
17 13 (14.77%) SCCM
17 13 (14.77%) DNS
17 13 (14.77%) LAN
18 12 (13.64%) Mimecast
18 12 (13.64%) WAN
18 12 (13.64%) Citrix
19 10 (11.36%) DHCP
20 9 (10.23%) MCP
20 9 (10.23%) Microsoft Certification

2nd Line Support Skill Set
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (32.95%) MS Exchange
2 22 (25.00%) Exchange Server 2010
3 6 (6.82%) Exchange Server 2013
4 5 (5.68%) Exchange Server 2007
5 3 (3.41%) Skype for Business
6 1 (1.14%) IIS
Applications
1 29 (32.95%) Microsoft Office
Business Applications
1 2 (2.27%) Payment Gateway
Cloud Services
1 43 (48.86%) Office 365
2 12 (13.64%) Mimecast
3 2 (2.27%) Microsoft Azure
4 1 (1.14%) Amazon AWS
4 1 (1.14%) Cloud Computing
4 1 (1.14%) G Suite
Communications & Networking
1 17 (19.32%) VLAN
2 16 (18.18%) TCP/IP
3 15 (17.05%) Firewall
4 13 (14.77%) DNS
4 13 (14.77%) LAN
5 12 (13.64%) WAN
6 10 (11.36%) DHCP
7 8 (9.09%) VPN
8 3 (3.41%) SAN
8 3 (3.41%) Skype
8 3 (3.41%) VoIP
8 3 (3.41%) Wi-Fi
Database & Business Intelligence
1 2 (2.27%) Crystal Reports
1 2 (2.27%) SQL Server Integration Services
1 2 (2.27%) SQL Server Reporting Services
2 1 (1.14%) MySQL
2 1 (1.14%) QlikView
2 1 (1.14%) SQL Server
General
1 3 (3.41%) Automotive
1 3 (3.41%) Legal
1 3 (3.41%) Retail
2 2 (2.27%) Law
3 1 (1.14%) Games
3 1 (1.14%) German Language
3 1 (1.14%) Italian Language
Libraries, Frameworks & Software Standards
1 2 (2.27%) CSS
1 2 (2.27%) HTML
2 1 (1.14%) .NET
Miscellaneous
1 8 (9.09%) Driving Licence
2 4 (4.55%) CMDB
3 3 (3.41%) iPad
4 1 (1.14%) Blackberry
4 1 (1.14%) Data Centre
4 1 (1.14%) Enterprise Software
4 1 (1.14%) EPoS
4 1 (1.14%) Fat Client
4 1 (1.14%) Linux Command Line
4 1 (1.14%) Mobile App
4 1 (1.14%) New Media
4 1 (1.14%) Smartphone
4 1 (1.14%) Thin Client
4 1 (1.14%) User Experience
Operating Systems
1 67 (76.14%) Windows
2 34 (38.64%) Windows Server
3 31 (35.23%) Windows 7
4 26 (29.55%) Windows Server 2012
5 20 (22.73%) Windows 10
6 15 (17.05%) Windows Server 2008
7 5 (5.68%) Windows Server 2003
8 3 (3.41%) Windows 8
9 2 (2.27%) Linux
9 2 (2.27%) Windows XP
10 1 (1.14%) AIX
10 1 (1.14%) Android
10 1 (1.14%) Apple iOS
10 1 (1.14%) Mac OS
10 1 (1.14%) Unix
Processes & Methodologies
1 35 (39.77%) ITIL
2 7 (7.95%) Service Delivery
2 7 (7.95%) Service Management
3 6 (6.82%) Configuration Management
3 6 (6.82%) ITSM
4 4 (4.55%) Problem Management
5 3 (3.41%) CRM
5 3 (3.41%) Information Security
5 3 (3.41%) Knowledge Management
6 2 (2.27%) Collaborative Working
6 2 (2.27%) Migration
6 2 (2.27%) Telesales
7 1 (1.14%) Application Packaging
7 1 (1.14%) Asset Management
7 1 (1.14%) Document Management
7 1 (1.14%) Root Cause Analysis
7 1 (1.14%) Server Building
7 1 (1.14%) Service Desk Management
7 1 (1.14%) Stakeholder Management
7 1 (1.14%) Ticket Management
Programming Languages
1 6 (6.82%) SQL
2 4 (4.55%) PowerShell
2 4 (4.55%) VBScript
3 2 (2.27%) Uniface
4 1 (1.14%) Bash Shell
4 1 (1.14%) T-SQL
4 1 (1.14%) VB.NET
Qualifications
1 9 (10.23%) MCP
1 9 (10.23%) Microsoft Certification
2 7 (7.95%) MCSE
3 6 (6.82%) CCNA
3 6 (6.82%) Cisco Certification
3 6 (6.82%) MCSA
4 5 (5.68%) Degree
5 2 (2.27%) ITIL Certification
6 1 (1.14%) Computer Science Degree
6 1 (1.14%) MCITP
Quality Assurance & Compliance
1 18 (20.45%) SLA
2 3 (3.41%) PCI DSS
3 1 (1.14%) Sarbanes-Oxley
System Software
1 64 (72.73%) Active Directory
2 15 (17.05%) Hyper-V
3 7 (7.95%) VMware Infrastructure
4 5 (5.68%) Terminal Services
5 3 (3.41%) VMware ESXi
6 1 (1.14%) XenApp
Systems Management
1 13 (14.77%) SCCM
2 1 (1.14%) HP Data Protector
2 1 (1.14%) McAfee ePO
2 1 (1.14%) NetBackup
Vendors
1 55 (62.50%) Microsoft
2 43 (48.86%) Cisco
3 35 (39.77%) VMware
4 19 (21.59%) Veeam
5 12 (13.64%) Citrix
6 4 (4.55%) HP
7 1 (1.14%) Google
7 1 (1.14%) iManage
7 1 (1.14%) McAfee
7 1 (1.14%) Oracle
7 1 (1.14%) ServiceNow
7 1 (1.14%) Siebel
7 1 (1.14%) Veritas