2nd Line Support Jobs in Manchester

Second Line Support
North West > Manchester

The median Second Line Support salary in Manchester is £32,875 per year, according to job vacancies posted during the 6 months leading to 16 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
16 May 2025
Same period 2024 Same period 2023
Rank 148 186 233
Rank change year-on-year +38 +47 -25
Permanent jobs requiring a 2nd Line Support 17 34 13
As % of all permanent jobs advertised in Manchester 0.75% 0.65% 0.27%
As % of the Job Titles category 0.83% 0.69% 0.29%
Number of salaries quoted 14 32 13
10th Percentile £29,000 £24,250 £25,200
25th Percentile £29,781 £27,688 £26,000
Median annual salary (50th Percentile) £32,875 £30,000 £27,500
Median % change year-on-year +9.58% +9.09% +3.77%
75th Percentile £37,500 £33,750 £29,500
90th Percentile - £34,250 £33,200
North West median annual salary £33,500 £29,500 £28,500
% change year-on-year +13.56% +3.51% +7.55%

All Permanent IT Job Vacancies
Manchester

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Manchester. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Manchester with a recognized job title 2,047 4,917 4,424
% of permanent jobs with a recognized job title 90.34% 94.38% 92.05%
Number of salaries quoted 1,257 3,795 2,590
10th Percentile £31,450 £30,000 £32,000
25th Percentile £42,000 £41,047 £42,500
Median annual salary (50th Percentile) £59,000 £54,700 £57,500
Median % change year-on-year +7.86% -4.87% +4.55%
75th Percentile £77,500 £68,750 £71,250
90th Percentile £93,750 £82,340 £82,500
North West median annual salary £50,055 £50,000 £55,000
% change year-on-year +0.11% -9.09% +4.76%

2nd Line Support
Job Vacancy Trend in Manchester

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Manchester.

Job vacancy trend for 2nd Line Support in Manchester

2nd Line Support
Salary Trend in Manchester

3-month moving average salary quoted in jobs citing 2nd Line Support in Manchester.

Salary trend for 2nd Line Support in Manchester

2nd Line Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Manchester region over the 6 months to 16 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Salford +17 5 £35,000 +22.81% 1
2nd Line Support
North West

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Manchester

For the 6 months to 16 May 2025, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Manchester region featuring 2nd Line Support in the job title.

1 12 (70.59%) ITIL
2 9 (52.94%) Microsoft
2 9 (52.94%) Microsoft 365
3 7 (41.18%) Problem-Solving
4 6 (35.29%) Windows 10
4 6 (35.29%) Microsoft Intune
4 6 (35.29%) Windows
4 6 (35.29%) ITIL Certification
5 5 (29.41%) SCCM
5 5 (29.41%) PowerShell
5 5 (29.41%) Application Packaging
5 5 (29.41%) Task Automation
5 5 (29.41%) Mentoring
5 5 (29.41%) Power Automate
5 5 (29.41%) Social Skills
5 5 (29.41%) Customer Service
6 4 (23.53%) Degree
7 3 (17.65%) Microsoft PowerPoint
7 3 (17.65%) ServiceNow
7 3 (17.65%) Blackberry
7 3 (17.65%) Microsoft Excel
7 3 (17.65%) VoIP
7 3 (17.65%) Service Management
7 3 (17.65%) Adobe
7 3 (17.65%) Microsoft Certification
7 3 (17.65%) Wireless
7 3 (17.65%) User Experience
7 3 (17.65%) Windows Server
7 3 (17.65%) Intapp
7 3 (17.65%) iManage

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (17.65%) Microsoft Excel
1 3 (17.65%) Microsoft PowerPoint
Cloud Services
1 9 (52.94%) Microsoft 365
2 5 (29.41%) Power Automate
3 1 (5.88%) Azure
Communications & Networking
1 3 (17.65%) VoIP
1 3 (17.65%) Wireless
General
1 5 (29.41%) Social Skills
2 1 (5.88%) Law
Miscellaneous
1 3 (17.65%) Blackberry
2 1 (5.88%) PropTech
Operating Systems
1 6 (35.29%) Windows
1 6 (35.29%) Windows 10
2 3 (17.65%) Windows Server
Processes & Methodologies
1 12 (70.59%) ITIL
2 7 (41.18%) Problem-Solving
3 5 (29.41%) Application Packaging
3 5 (29.41%) Customer Service
3 5 (29.41%) Mentoring
3 5 (29.41%) Task Automation
4 3 (17.65%) Service Management
4 3 (17.65%) User Experience
5 1 (5.88%) Business Continuity
5 1 (5.88%) Collaborative Working
5 1 (5.88%) Computer Science
5 1 (5.88%) Data Protection
5 1 (5.88%) Disaster Recovery
5 1 (5.88%) Project Delivery
5 1 (5.88%) Risk Management
Programming Languages
1 5 (29.41%) PowerShell
Qualifications
1 6 (35.29%) ITIL Certification
2 4 (23.53%) Degree
3 3 (17.65%) Microsoft Certification
4 1 (5.88%) Computer Science Degree
Systems Management
1 6 (35.29%) Microsoft Intune
2 5 (29.41%) SCCM
Vendors
1 9 (52.94%) Microsoft
2 3 (17.65%) Adobe
2 3 (17.65%) iManage
2 3 (17.65%) Intapp
2 3 (17.65%) ServiceNow