Period
to 22 May 2018

The median annual salary for a 2nd Line Support was £24,250 in advertised job vacancies in Manchester during the 6 months to 22 May 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
North West > Manchester
6 months to
22 May 2018
Same period 2017 Same period 2016
Rank 212 237 161
Rank change year-on-year +25 -76 +8
Permanent jobs requiring a 2nd Line Support 69 55 96
As % of all permanent IT jobs advertised in Manchester 0.98% 0.71% 1.43%
As % of the Job Titles category 1.01% 0.73% 1.47%
Number of salaries quoted 64 53 89
Manchester median annual salary £24,250 £25,000 £22,500
Median salary % change year-on-year -3.00% +11.11% -6.25%
10th Percentile £19,400 £21,000 £19,000
90th Percentile £34,000 £33,750 £29,800
North West median annual salary £25,500 £25,000 £23,250
% change year-on-year +2.00% +7.53% -3.13%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Manchester. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Manchester
Permanent vacancies in Manchester with a recognized job title 6,861 7,520 6,530
% of permanent IT jobs with a recognized job title 97.00% 97.32% 97.39%
Number of salaries quoted 5,738 6,382 5,496
Manchester median annual salary £45,000 £42,500 £41,500
Median salary % change year-on-year +5.88% +2.41% +10.35%
10th Percentile £26,250 £26,000 £24,000
90th Percentile £67,500 £63,750 £63,750
North West median annual salary £43,000 £40,000 £40,000
% change year-on-year +7.50% - -

2nd Line Support
Job Vacancy Trend in Manchester

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for 2nd Line Support in Manchester

2nd Line Support
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Manchester.

Salary trend for 2nd Line Support in Manchester

2nd Line Support
Salary Histogram in Manchester

The salary distribution of IT jobs citing 2nd Line Support in Manchester over the 6 months to 22 May 2018.

Salary histogram for 2nd Line Support in Manchester

2nd Line Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Manchester region over the 6 months to 22 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stockport -2 5 £22,000 -16.98% 1
Oldham +35 4 £23,000 -8.00% 1
Salford +3 4 £27,500 +25.00%
Wigan - 4 £24,000 -
Altrincham +3 1 £21,000 -20.75%
Bolton - 1 £19,500 - 1
Bury - 1 £34,000 -
2nd Line Support
North West

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Manchester

For the 6 months to 22 May 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Manchester region featuring 2nd Line Support in the job title.

1 49 (71.01%) Windows
2 38 (55.07%) Microsoft
3 37 (53.62%) Active Directory
4 28 (40.58%) Windows Server
5 27 (39.13%) Office 365
6 24 (34.78%) TCP/IP
6 24 (34.78%) MS Exchange
7 23 (33.33%) VMware
8 22 (31.88%) Firewall
8 22 (31.88%) Windows Server 2012
9 21 (30.43%) Exchange Server 2010
10 20 (28.99%) LAN
10 20 (28.99%) WAN
11 18 (26.09%) Windows Server 2008
12 17 (24.64%) Cisco
13 16 (23.19%) ITIL
13 16 (23.19%) Microsoft Office
13 16 (23.19%) Hyper-V
14 15 (21.74%) VoIP
15 14 (20.29%) DNS
16 12 (17.39%) DHCP
16 12 (17.39%) MCP
16 12 (17.39%) VMware Infrastructure
17 11 (15.94%) SLA
17 11 (15.94%) Citrix
18 10 (14.49%) Exchange Server 2007
18 10 (14.49%) Exchange Server 2013
19 9 (13.04%) SCCM
19 9 (13.04%) Incident Management
20 8 (11.59%) Windows 7

2nd Line Support Skill Set
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (34.78%) MS Exchange
2 21 (30.43%) Exchange Server 2010
3 10 (14.49%) Exchange Server 2007
3 10 (14.49%) Exchange Server 2013
4 2 (2.90%) SharePoint
4 2 (2.90%) Skype for Business
Applications
1 16 (23.19%) Microsoft Office
Business Applications
1 1 (1.45%) Dynamics NAV
Cloud Services
1 27 (39.13%) Office 365
2 2 (2.90%) Microsoft Azure
3 1 (1.45%) G Suite
3 1 (1.45%) SaaS
3 1 (1.45%) Sage Pay
Communications & Networking
1 24 (34.78%) TCP/IP
2 22 (31.88%) Firewall
3 20 (28.99%) LAN
3 20 (28.99%) WAN
4 15 (21.74%) VoIP
5 14 (20.29%) DNS
6 12 (17.39%) DHCP
7 5 (7.25%) Wi-Fi
8 4 (5.80%) Skype
9 2 (2.90%) Remote Desktop
9 2 (2.90%) SAN
10 1 (1.45%) 802.11
10 1 (1.45%) Internet
10 1 (1.45%) Intranet
10 1 (1.45%) IP Telephony
10 1 (1.45%) IPsec
10 1 (1.45%) MPLS
10 1 (1.45%) VPN
10 1 (1.45%) Wireless
10 1 (1.45%) Wireshark
Database & Business Intelligence
1 3 (4.35%) SQL Server
General
1 4 (5.80%) Retail
2 3 (4.35%) Finance
3 2 (2.90%) Games
3 2 (2.90%) Legal
3 2 (2.90%) Telecoms
4 1 (1.45%) Advertising
4 1 (1.45%) Law
4 1 (1.45%) Manufacturing
4 1 (1.45%) Marketing
Libraries, Frameworks & Software Standards
1 1 (1.45%) 802.1X
Miscellaneous
1 8 (11.59%) Driving Licence
2 2 (2.90%) Self-Motivation
3 1 (1.45%) Blog
3 1 (1.45%) Computer Science
3 1 (1.45%) EPoS
3 1 (1.45%) Fat Client
3 1 (1.45%) Security Operations Centre
3 1 (1.45%) Thin Client
3 1 (1.45%) Video Conferencing
Operating Systems
1 49 (71.01%) Windows
2 28 (40.58%) Windows Server
3 22 (31.88%) Windows Server 2012
4 18 (26.09%) Windows Server 2008
5 8 (11.59%) Windows 10
5 8 (11.59%) Windows 7
6 4 (5.80%) Linux
7 1 (1.45%) Android
Processes & Methodologies
1 16 (23.19%) ITIL
2 9 (13.04%) Incident Management
3 8 (11.59%) Process Improvement
4 6 (8.70%) Asset Management
4 6 (8.70%) Problem-Solving
5 2 (2.90%) Change Management
5 2 (2.90%) ITIL V3
5 2 (2.90%) ITSM
5 2 (2.90%) Patch Management
5 2 (2.90%) Security Management
5 2 (2.90%) Server Building
5 2 (2.90%) Service Desk Management
6 1 (1.45%) Case Management
6 1 (1.45%) Change Control
6 1 (1.45%) Chat Support
6 1 (1.45%) Cybersecurity
6 1 (1.45%) Mobile Device Management
6 1 (1.45%) Security Operations
6 1 (1.45%) Service Management
Programming Languages
1 1 (1.45%) C
1 1 (1.45%) SQL
Qualifications
1 12 (17.39%) MCP
2 7 (10.14%) MCSA
2 7 (10.14%) MCSE
2 7 (10.14%) Microsoft Certification
3 2 (2.90%) Degree
4 1 (1.45%) A+ Certification
4 1 (1.45%) DBS Check
4 1 (1.45%) Network+ Certification
4 1 (1.45%) Security Cleared
Quality Assurance & Compliance
1 11 (15.94%) SLA
2 4 (5.80%) PCI DSS
3 3 (4.35%) QA
4 1 (1.45%) Cyber Essentials
4 1 (1.45%) ISO/IEC 27001
System Software
1 37 (53.62%) Active Directory
2 16 (23.19%) Hyper-V
3 12 (17.39%) VMware Infrastructure
4 2 (2.90%) Virtual Servers
5 1 (1.45%) Terminal Services
5 1 (1.45%) vSphere
Systems Management
1 9 (13.04%) SCCM
Vendors
1 38 (55.07%) Microsoft
2 23 (33.33%) VMware
3 17 (24.64%) Cisco
4 11 (15.94%) Citrix
5 7 (10.14%) HP
6 6 (8.70%) Veeam
7 3 (4.35%) Capita
8 2 (2.90%) Dell
8 2 (2.90%) Juniper
8 2 (2.90%) Sage
8 2 (2.90%) SAP
9 1 (1.45%) Apple
9 1 (1.45%) Aruba
9 1 (1.45%) CheckPoint
9 1 (1.45%) Extreme Networks
9 1 (1.45%) NetApp
9 1 (1.45%) Nimble Storage
9 1 (1.45%) Remedy
9 1 (1.45%) Sun
9 1 (1.45%) Wyse