Period
to 16 August 2018

The median annual salary for a 2nd Line Support was £23,500 in advertised job vacancies in Manchester during the 6 months to 16 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
North West > Manchester
6 months to
16 Aug 2018
Same period 2017 Same period 2016
Rank 209 214 203
Rank change year-on-year +5 -11 -16
Permanent jobs requiring a 2nd Line Support 70 84 59
As % of all permanent IT jobs advertised in Manchester 0.96% 1.03% 0.83%
As % of the Job Titles category 0.99% 1.05% 0.85%
Number of salaries quoted 65 83 53
Manchester median annual salary £23,500 £24,500 £22,000
Median salary % change year-on-year -4.08% +11.36% -10.20%
10th Percentile £19,450 £21,000 £18,600
90th Percentile £34,000 £28,750 £28,950
North West median annual salary £24,000 £24,500 £23,000
% change year-on-year -2.04% +6.52% -8.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Manchester. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Manchester
Permanent vacancies in Manchester with a recognized job title 7,036 7,979 6,959
% of permanent IT jobs with a recognized job title 96.70% 97.63% 97.78%
Number of salaries quoted 5,873 6,703 5,927
Manchester median annual salary £45,000 £42,500 £41,500
Median salary % change year-on-year +5.88% +2.41% +3.75%
10th Percentile £24,250 £25,550 £25,000
90th Percentile £67,900 £64,200 £62,500
North West median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - -

2nd Line Support
Job Vacancy Trend in Manchester

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for 2nd Line Support in Manchester

2nd Line Support
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Manchester.

Salary trend for 2nd Line Support in Manchester

2nd Line Support
Salary Histogram in Manchester

The salary distribution of IT jobs citing 2nd Line Support in Manchester over the 6 months to 16 August 2018.

Salary histogram for 2nd Line Support in Manchester

2nd Line Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Manchester region over the 6 months to 16 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stockport +5 5 £22,500 -15.09%
Wigan - 5 £24,000 -
Oldham - 3 £23,500 -
Cheadle +6 2 £21,000 -23.64% 1
Salford -3 2 £24,000 +9.09% 2
Rochdale - 2 £22,500 -
Bury -11 1 £34,000 +38.78%
Altrincham - 1 £21,000 - 1
Bolton - 1 £25,000 -
Sale - 1 £25,000 -
2nd Line Support
North West

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Manchester

For the 6 months to 16 August 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Manchester region featuring 2nd Line Support in the job title.

1 44 (62.86%) Windows
2 38 (54.29%) Active Directory
3 28 (40.00%) Microsoft
4 25 (35.71%) MS Exchange
5 22 (31.43%) VMware
6 21 (30.00%) Office 365
6 21 (30.00%) Windows Server
7 18 (25.71%) VMware Infrastructure
8 17 (24.29%) ITIL
8 17 (24.29%) Firewall
9 16 (22.86%) Hyper-V
9 16 (22.86%) Exchange Server 2010
10 15 (21.43%) TCP/IP
11 14 (20.00%) Citrix
11 14 (20.00%) Exchange Server 2013
11 14 (20.00%) Windows Server 2008
12 13 (18.57%) Windows Server 2012
13 11 (15.71%) Problem-Solving
14 10 (14.29%) LAN
15 9 (12.86%) WAN
16 8 (11.43%) Windows 10
16 8 (11.43%) Tech Ops
16 8 (11.43%) VoIP
17 7 (10.00%) Incident Management
17 7 (10.00%) Exchange Server 2003
17 7 (10.00%) Cisco
17 7 (10.00%) DHCP
17 7 (10.00%) VPN
17 7 (10.00%) DNS
17 7 (10.00%) Microsoft Office

2nd Line Support Skill Set
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (35.71%) MS Exchange
2 16 (22.86%) Exchange Server 2010
3 14 (20.00%) Exchange Server 2013
4 7 (10.00%) Exchange Server 2003
5 5 (7.14%) Exchange Server 2007
5 5 (7.14%) SharePoint
6 4 (5.71%) WordPress
7 3 (4.29%) SharePoint Server
7 3 (4.29%) Skype for Business
Applications
1 7 (10.00%) Microsoft Office
2 3 (4.29%) MS Visio
Business Applications
1 3 (4.29%) Dynamics CRM
2 2 (2.86%) Dynamics NAV
Cloud Services
1 21 (30.00%) Office 365
2 7 (10.00%) Microsoft Azure
3 4 (5.71%) SaaS
4 3 (4.29%) IaaS
5 1 (1.43%) Amazon AWS
5 1 (1.43%) G Suite
Communications & Networking
1 17 (24.29%) Firewall
2 15 (21.43%) TCP/IP
3 10 (14.29%) LAN
4 9 (12.86%) WAN
5 8 (11.43%) VoIP
6 7 (10.00%) DHCP
6 7 (10.00%) DNS
6 7 (10.00%) VPN
7 5 (7.14%) Remote Desktop
7 5 (7.14%) Wireless
8 4 (5.71%) Internet
8 4 (5.71%) Skype
9 3 (4.29%) SAN
10 2 (2.86%) ADSL
10 2 (2.86%) Broadband
10 2 (2.86%) Ethernet
10 2 (2.86%) ISDN
10 2 (2.86%) PBX
10 2 (2.86%) PSTN
10 2 (2.86%) Wi-Fi
Database & Business Intelligence
1 6 (8.57%) SQL Server
2 2 (2.86%) Relational Database
2 2 (2.86%) SQL Server 2008
Development Applications
1 4 (5.71%) JIRA
General
1 6 (8.57%) Retail
2 3 (4.29%) Finance
2 3 (4.29%) Legal
3 2 (2.86%) Telecoms
4 1 (1.43%) Advertising
4 1 (1.43%) Games
4 1 (1.43%) Local Government
4 1 (1.43%) Manufacturing
4 1 (1.43%) Marketing
Libraries, Frameworks & Software Standards
1 4 (5.71%) CSS
1 4 (5.71%) HTML
1 4 (5.71%) REST
1 4 (5.71%) SOAP
1 4 (5.71%) XML
2 2 (2.86%) 802.1X
Miscellaneous
1 6 (8.57%) Driving Licence
2 5 (7.14%) Analytical Skills
3 4 (5.71%) User Experience
4 1 (1.43%) Computer Science
4 1 (1.43%) Enterprise Software
4 1 (1.43%) EPoS
4 1 (1.43%) Fat Client
4 1 (1.43%) Fintech
4 1 (1.43%) iPad
4 1 (1.43%) iPhone
4 1 (1.43%) Thin Client
Operating Systems
1 44 (62.86%) Windows
2 21 (30.00%) Windows Server
3 14 (20.00%) Windows Server 2008
4 13 (18.57%) Windows Server 2012
5 8 (11.43%) Windows 10
6 6 (8.57%) Windows 7
7 5 (7.14%) Linux
8 1 (1.43%) Apple iOS
8 1 (1.43%) Windows 8
Processes & Methodologies
1 17 (24.29%) ITIL
2 11 (15.71%) Problem-Solving
3 8 (11.43%) Tech Ops
4 7 (10.00%) Incident Management
5 5 (7.14%) Chat Support
5 5 (7.14%) ITSM
6 4 (5.71%) Integration Testing
6 4 (5.71%) ITIL V3
6 4 (5.71%) Process Improvement
6 4 (5.71%) Service Management
6 4 (5.71%) Web Design
7 3 (4.29%) Asset Management
7 3 (4.29%) Change Management
7 3 (4.29%) CRM
7 3 (4.29%) Document Management
7 3 (4.29%) Kalman Filter
7 3 (4.29%) Problem Management
8 2 (2.86%) Coaching
8 2 (2.86%) Continuous Improvement
8 2 (2.86%) Line Management
Programming Languages
1 5 (7.14%) SQL
2 4 (5.71%) JavaScript
3 1 (1.43%) C
Qualifications
1 5 (7.14%) DBS Check
2 4 (5.71%) Microsoft Certification
3 3 (4.29%) HNC
4 2 (2.86%) Degree
4 2 (2.86%) MCP
5 1 (1.43%) A+ Certification
5 1 (1.43%) ITIL Certification
5 1 (1.43%) MCSA
5 1 (1.43%) Network+ Certification
Quality Assurance & Compliance
1 6 (8.57%) SLA
2 4 (5.71%) QA
3 1 (1.43%) Cyber Essentials
3 1 (1.43%) ISO/IEC 27001
3 1 (1.43%) PCI DSS
System Software
1 38 (54.29%) Active Directory
2 18 (25.71%) VMware Infrastructure
3 16 (22.86%) Hyper-V
4 7 (10.00%) VMware ESXi
4 7 (10.00%) XenApp
4 7 (10.00%) XenDesktop
5 2 (2.86%) Virtual Machines
5 2 (2.86%) Virtual Servers
6 1 (1.43%) Terminal Services
6 1 (1.43%) VMware Workstation
6 1 (1.43%) vSphere
Systems Management
1 5 (7.14%) SCCM
2 3 (4.29%) SmoothWall
3 2 (2.86%) SCVMM
Vendors
1 28 (40.00%) Microsoft
2 22 (31.43%) VMware
3 14 (20.00%) Citrix
4 7 (10.00%) Cisco
5 6 (8.57%) HP
6 4 (5.71%) Apple
6 4 (5.71%) Aruba
7 3 (4.29%) SonicWALL
8 2 (2.86%) Dell
8 2 (2.86%) Sage
8 2 (2.86%) SAP
9 1 (1.43%) Juniper
9 1 (1.43%) NETGEAR
9 1 (1.43%) Nimble Storage
9 1 (1.43%) Ruckus Wireless
9 1 (1.43%) Wyse