Period
to 20 February 2018

The median annual salary for a 2nd Line Support was £25,000 in advertised job vacancies in Manchester during the 6 months to 20 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
North West > Manchester
6 months to
20 Feb 2018
Same period 2017 Same period 2016
Rank 204 209 163
Rank change year-on-year +5 -46 +26
Permanent jobs requiring a 2nd Line Support 80 85 114
As % of all permanent IT jobs advertised in Manchester 1.08% 1.12% 1.63%
As % of the Job Titles category 1.12% 1.16% 1.69%
Number of salaries quoted 75 82 106
Manchester median annual salary £25,000 £24,000 £22,500
Median salary % change year-on-year +4.17% +6.67% -6.25%
10th Percentile £21,000 £19,300 £18,875
90th Percentile £28,750 £29,200 £28,750
North West median annual salary £25,000 £23,500 £23,000
% change year-on-year +6.38% +2.17% -2.13%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Manchester. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Manchester
Permanent vacancies in Manchester with a recognized job title 7,171 7,350 6,734
% of permanent IT jobs with a recognized job title 97.15% 97.02% 96.57%
Number of salaries quoted 5,987 6,280 5,574
Manchester median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% +6.67%
10th Percentile £26,250 £26,000 £23,750
90th Percentile £67,500 £62,500 £62,500
North West median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - +5.26%

2nd Line Support
Job Vacancy Trend in Manchester

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for 2nd Line Support in Manchester

2nd Line Support
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Manchester.

Salary trend for 2nd Line Support in Manchester

2nd Line Support
Salary Histogram in Manchester

The salary distribution of IT jobs citing 2nd Line Support in Manchester over the 6 months to 20 February 2018.

Salary histogram for 2nd Line Support in Manchester

2nd Line Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Manchester region over the 6 months to 20 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Salford +1 6 £24,500 +4.26% 1
Stockport -22 6 £22,000 -8.33% 2
Oldham +21 1 £22,500 - 1
Bury +12 1 £25,000 -7.41% 1
Wigan 0 1 £24,000 +20.00%
Altrincham -7 1 £22,000 -5.38% 1
Bolton - 1 £19,500 - 1
2nd Line Support
North West

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Manchester

For the 6 months to 20 February 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Manchester region featuring 2nd Line Support in the job title.

1 62 (77.50%) Windows
2 52 (65.00%) Microsoft
3 50 (62.50%) Active Directory
4 45 (56.25%) Office 365
5 40 (50.00%) Windows Server
6 36 (45.00%) VMware
7 32 (40.00%) MS Exchange
7 32 (40.00%) Windows Server 2012
8 30 (37.50%) Microsoft Office
8 30 (37.50%) ITIL
8 30 (37.50%) TCP/IP
8 30 (37.50%) Cisco
9 27 (33.75%) Exchange Server 2010
10 23 (28.75%) Windows Server 2008
11 21 (26.25%) Firewall
12 20 (25.00%) Windows 7
13 19 (23.75%) Hyper-V
13 19 (23.75%) LAN
13 19 (23.75%) Windows 10
14 18 (22.50%) WAN
15 17 (21.25%) DNS
15 17 (21.25%) SLA
16 16 (20.00%) MCP
16 16 (20.00%) Veeam
17 14 (17.50%) Exchange Server 2007
18 13 (16.25%) VMware Infrastructure
19 12 (15.00%) SCCM
19 12 (15.00%) DHCP
19 12 (15.00%) Microsoft Certification
20 11 (13.75%) VoIP

2nd Line Support Skill Set
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (40.00%) MS Exchange
2 27 (33.75%) Exchange Server 2010
3 14 (17.50%) Exchange Server 2007
4 7 (8.75%) Exchange Server 2013
5 2 (2.50%) Skype for Business
6 1 (1.25%) SharePoint
Applications
1 30 (37.50%) Microsoft Office
Cloud Services
1 45 (56.25%) Office 365
2 3 (3.75%) Mimecast
3 1 (1.25%) Sage Pay
Communications & Networking
1 30 (37.50%) TCP/IP
2 21 (26.25%) Firewall
3 19 (23.75%) LAN
4 18 (22.50%) WAN
5 17 (21.25%) DNS
6 12 (15.00%) DHCP
7 11 (13.75%) VoIP
8 7 (8.75%) Wi-Fi
9 6 (7.50%) VLAN
10 3 (3.75%) Skype
11 2 (2.50%) VPN
12 1 (1.25%) Cisco IOS
12 1 (1.25%) Internet
12 1 (1.25%) Intranet
Database & Business Intelligence
1 1 (1.25%) MySQL
1 1 (1.25%) QlikView
1 1 (1.25%) SQL Server
General
1 4 (5.00%) Legal
2 3 (3.75%) Law
3 2 (2.50%) Games
4 1 (1.25%) Automotive
4 1 (1.25%) Finance
4 1 (1.25%) German Language
4 1 (1.25%) Italian Language
Miscellaneous
1 11 (13.75%) Driving Licence
2 1 (1.25%) Blackberry
2 1 (1.25%) Blog
2 1 (1.25%) Enterprise Software
2 1 (1.25%) Fat Client
2 1 (1.25%) Linux Command Line
2 1 (1.25%) Mobile App
2 1 (1.25%) New Media
2 1 (1.25%) Security Operations Centre
2 1 (1.25%) Thin Client
2 1 (1.25%) User Experience
2 1 (1.25%) Video Conferencing
Operating Systems
1 62 (77.50%) Windows
2 40 (50.00%) Windows Server
3 32 (40.00%) Windows Server 2012
4 23 (28.75%) Windows Server 2008
5 20 (25.00%) Windows 7
6 19 (23.75%) Windows 10
7 2 (2.50%) Android
7 2 (2.50%) Linux
8 1 (1.25%) AIX
8 1 (1.25%) Apple iOS
8 1 (1.25%) Unix
8 1 (1.25%) Windows 8
8 1 (1.25%) Windows Server 2003
Processes & Methodologies
1 30 (37.50%) ITIL
2 6 (7.50%) Incident Management
3 5 (6.25%) Asset Management
3 5 (6.25%) Process Improvement
4 3 (3.75%) Service Desk Management
5 2 (2.50%) Change Management
5 2 (2.50%) Migration
5 2 (2.50%) Problem Management
5 2 (2.50%) Server Building
6 1 (1.25%) Agile Software Development
6 1 (1.25%) Application Packaging
6 1 (1.25%) Change Control
6 1 (1.25%) Disaster Recovery
6 1 (1.25%) Document Management
6 1 (1.25%) E-Commerce
6 1 (1.25%) Knowledge Management
6 1 (1.25%) Root Cause Analysis
6 1 (1.25%) Security Management
6 1 (1.25%) Service Management
6 1 (1.25%) Stakeholder Management
Programming Languages
1 2 (2.50%) PowerShell
1 2 (2.50%) SQL
1 2 (2.50%) VBScript
2 1 (1.25%) Bash Shell
Qualifications
1 16 (20.00%) MCP
2 12 (15.00%) Microsoft Certification
3 11 (13.75%) MCSE
4 10 (12.50%) MCSA
5 2 (2.50%) CCNA
5 2 (2.50%) Cisco Certification
5 2 (2.50%) Degree
5 2 (2.50%) ITIL Certification
6 1 (1.25%) Computer Science Degree
6 1 (1.25%) Security Cleared
Quality Assurance & Compliance
1 17 (21.25%) SLA
2 6 (7.50%) PCI DSS
3 1 (1.25%) QA
3 1 (1.25%) Sarbanes-Oxley
System Software
1 50 (62.50%) Active Directory
2 19 (23.75%) Hyper-V
3 13 (16.25%) VMware Infrastructure
4 2 (2.50%) VMware ESXi
5 1 (1.25%) XenApp
Systems Management
1 12 (15.00%) SCCM
2 1 (1.25%) HP Data Protector
2 1 (1.25%) NetBackup
Vendors
1 52 (65.00%) Microsoft
2 36 (45.00%) VMware
3 30 (37.50%) Cisco
4 16 (20.00%) Veeam
5 11 (13.75%) Citrix
6 9 (11.25%) HP
7 3 (3.75%) Capita
8 1 (1.25%) Aruba
8 1 (1.25%) CheckPoint
8 1 (1.25%) Extreme Networks
8 1 (1.25%) iManage
8 1 (1.25%) Juniper
8 1 (1.25%) NetApp
8 1 (1.25%) Oracle
8 1 (1.25%) Remedy
8 1 (1.25%) Siebel
8 1 (1.25%) Sun
8 1 (1.25%) Veritas