Period
to 20 November 2018

The median annual salary for a 2nd Line Support was £23,500 in advertised job vacancies in Manchester during the 6 months to 20 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
North West > Manchester
6 months to
20 Nov 2018
Same period 2017 Same period 2016
Rank 218 210 217
Rank change year-on-year -8 +7 -31
Permanent jobs requiring a 2nd Line Support 68 92 73
As % of all permanent IT jobs advertised in Manchester 0.92% 1.16% 0.99%
As % of the Job Titles category 0.96% 1.19% 1.02%
Number of salaries quoted 61 90 69
Manchester median annual salary £23,500 £24,500 £22,500
Median salary % change year-on-year -4.08% +8.89% -1.10%
10th Percentile £21,000 £21,000 £19,000
90th Percentile £28,750 £28,750 £28,750
North West median annual salary £24,500 £24,500 £23,000
% change year-on-year - +6.52% -4.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Manchester. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Manchester
Permanent vacancies in Manchester with a recognized job title 7,089 7,753 7,174
% of permanent IT jobs with a recognized job title 96.33% 97.39% 97.42%
Number of salaries quoted 5,938 6,448 6,162
Manchester median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - +6.25%
10th Percentile £25,000 £26,000 £26,250
90th Percentile £72,312 £65,000 £62,500
North West median annual salary £45,000 £42,500 £40,000
% change year-on-year +5.88% +6.25% -

2nd Line Support
Job Vacancy Trend in Manchester

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for 2nd Line Support in Manchester

2nd Line Support
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Manchester.

Salary trend for 2nd Line Support in Manchester

2nd Line Support
Salary Histogram in Manchester

The salary distribution of IT jobs citing 2nd Line Support in Manchester over the 6 months to 20 November 2018.

Salary histogram for 2nd Line Support in Manchester

2nd Line Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Manchester region over the 6 months to 20 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stockport +15 4 £22,500 -15.09% 1
Cheadle +8 4 £24,000 -12.73%
Altrincham -9 2 £21,250 -3.41%
Salford -9 2 £24,000 +9.09% 1
Bolton - 2 £25,000 -
Rochdale - 2 £22,500 -
Wigan -3 1 £21,500 -10.42% 1
Sale - 1 £25,000 -
Oldham - 1 £31,500 -
2nd Line Support
North West

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Manchester

For the 6 months to 20 November 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Manchester region featuring 2nd Line Support in the job title.

1 45 (66.18%) Windows
2 37 (54.41%) Microsoft
2 37 (54.41%) Active Directory
3 36 (52.94%) Office 365
4 25 (36.76%) Windows Server
4 25 (36.76%) MS Exchange
5 23 (33.82%) VMware
6 19 (27.94%) ITIL
7 17 (25.00%) Firewall
7 17 (25.00%) VMware Infrastructure
8 15 (22.06%) Windows Server 2008
8 15 (22.06%) Hyper-V
8 15 (22.06%) TCP/IP
9 13 (19.12%) Cisco
9 13 (19.12%) Problem-Solving
10 12 (17.65%) Citrix
10 12 (17.65%) DNS
11 11 (16.18%) Windows 10
11 11 (16.18%) Exchange Server 2010
11 11 (16.18%) Windows Server 2012
12 10 (14.71%) VMware ESXi
12 10 (14.71%) Tech Ops
12 10 (14.71%) Microsoft Office
12 10 (14.71%) DHCP
13 9 (13.24%) SharePoint
13 9 (13.24%) HP
13 9 (13.24%) Wireless
13 9 (13.24%) Microsoft Azure
14 8 (11.76%) SCCM
14 8 (11.76%) Aruba

2nd Line Support Skill Set
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (36.76%) MS Exchange
2 11 (16.18%) Exchange Server 2010
3 9 (13.24%) SharePoint
4 8 (11.76%) Exchange Server 2013
5 7 (10.29%) Exchange Server 2003
6 6 (8.82%) Exchange Server 2007
7 4 (5.88%) WordPress
8 3 (4.41%) SharePoint Server
8 3 (4.41%) Skype for Business
Applications
1 10 (14.71%) Microsoft Office
2 3 (4.41%) MS Visio
Business Applications
1 3 (4.41%) Dynamics CRM
2 1 (1.47%) Dynamics NAV
Cloud Services
1 36 (52.94%) Office 365
2 9 (13.24%) Microsoft Azure
3 3 (4.41%) IaaS
3 3 (4.41%) SaaS
4 1 (1.47%) Amazon AWS
Communications & Networking
1 17 (25.00%) Firewall
2 15 (22.06%) TCP/IP
3 12 (17.65%) DNS
4 10 (14.71%) DHCP
5 9 (13.24%) Wireless
6 7 (10.29%) VPN
7 6 (8.82%) Ethernet
7 6 (8.82%) Skype
8 5 (7.35%) Internet
8 5 (7.35%) LAN
8 5 (7.35%) SAN
9 4 (5.88%) Remote Desktop
9 4 (5.88%) WAN
10 3 (4.41%) VLAN
11 2 (2.94%) ADSL
11 2 (2.94%) Broadband
11 2 (2.94%) ISDN
11 2 (2.94%) PBX
11 2 (2.94%) PSTN
11 2 (2.94%) VoIP
Database & Business Intelligence
1 4 (5.88%) SQL Server
2 2 (2.94%) Relational Database
2 2 (2.94%) SQL Server 2008
Development Applications
1 4 (5.88%) JIRA
General
1 5 (7.35%) Local Government
2 4 (5.88%) Retail
3 3 (4.41%) Legal
4 1 (1.47%) Finance
4 1 (1.47%) Manufacturing
Libraries, Frameworks & Software Standards
1 6 (8.82%) 802.1X
2 5 (7.35%) HTML
2 5 (7.35%) SOAP
2 5 (7.35%) XML
3 4 (5.88%) CSS
3 4 (5.88%) REST
4 1 (1.47%) JSON
4 1 (1.47%) LDAP
Miscellaneous
1 6 (8.82%) Analytical Skills
2 4 (5.88%) Fintech
2 4 (5.88%) User Experience
3 3 (4.41%) Driving Licence
4 2 (2.94%) EPoS
4 2 (2.94%) Self-Motivation
5 1 (1.47%) Enterprise Software
5 1 (1.47%) Fat Client
5 1 (1.47%) iPad
5 1 (1.47%) iPhone
5 1 (1.47%) Management Information System
5 1 (1.47%) Thin Client
Operating Systems
1 45 (66.18%) Windows
2 25 (36.76%) Windows Server
3 15 (22.06%) Windows Server 2008
4 11 (16.18%) Windows 10
4 11 (16.18%) Windows Server 2012
5 6 (8.82%) Windows 7
6 4 (5.88%) Linux
7 1 (1.47%) Apple iOS
7 1 (1.47%) Solaris
7 1 (1.47%) Windows 8
Processes & Methodologies
1 19 (27.94%) ITIL
2 13 (19.12%) Problem-Solving
3 10 (14.71%) Tech Ops
4 6 (8.82%) Project Management
5 4 (5.88%) Chat Support
5 4 (5.88%) Incident Management
5 4 (5.88%) Integration Testing
5 4 (5.88%) Kalman Filter
5 4 (5.88%) Web Design
6 3 (4.41%) Change Management
6 3 (4.41%) Continuous Improvement
6 3 (4.41%) CRM
6 3 (4.41%) Document Management
6 3 (4.41%) ITIL V3
6 3 (4.41%) ITSM
6 3 (4.41%) Migration
6 3 (4.41%) Problem Management
6 3 (4.41%) Service Management
6 3 (4.41%) Time Management
7 2 (2.94%) Virtual Environments
Programming Languages
1 5 (7.35%) SQL
2 4 (5.88%) JavaScript
3 1 (1.47%) C
Qualifications
1 4 (5.88%) DBS Check
1 4 (5.88%) Microsoft Certification
2 3 (4.41%) HNC
3 1 (1.47%) Degree
3 1 (1.47%) ITIL Certification
3 1 (1.47%) MCSA
3 1 (1.47%) SC Cleared
3 1 (1.47%) Security Cleared
Quality Assurance & Compliance
1 4 (5.88%) SLA
2 2 (2.94%) QA
3 1 (1.47%) Cyber Essentials
3 1 (1.47%) ISO/IEC 27001
System Software
1 37 (54.41%) Active Directory
2 17 (25.00%) VMware Infrastructure
3 15 (22.06%) Hyper-V
4 10 (14.71%) VMware ESXi
5 7 (10.29%) XenApp
5 7 (10.29%) XenDesktop
6 2 (2.94%) Virtual Machines
7 1 (1.47%) VMware Workstation
Systems Management
1 8 (11.76%) SCCM
2 3 (4.41%) SmoothWall
3 2 (2.94%) SCVMM
4 1 (1.47%) NetBackup
4 1 (1.47%) ZENworks
Vendors
1 37 (54.41%) Microsoft
2 23 (33.82%) VMware
3 13 (19.12%) Cisco
4 12 (17.65%) Citrix
5 9 (13.24%) HP
6 8 (11.76%) Aruba
7 7 (10.29%) Apple
8 5 (7.35%) NETGEAR
8 5 (7.35%) Ruckus Wireless
9 3 (4.41%) SonicWALL
10 2 (2.94%) Meraki
11 1 (1.47%) Dell
11 1 (1.47%) Juniper
11 1 (1.47%) Nimble Storage
11 1 (1.47%) Veritas
11 1 (1.47%) Zeacom