Period
to

The following table provides summary statistics for permanent job vacancies advertised in Manchester with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 28 June 2022 with a comparison to the same period in the previous 2 years.

Service Management
North West > Manchester
6 months to
28 Jun 2022
Same period 2021 Same period 2020
Rank 90 133 126
Rank change year-on-year +43 -7 -16
Permanent jobs citing Service Management 203 91 74
As % of all permanent jobs advertised in Manchester 3.36% 2.03% 2.04%
As % of the Processes & Methodologies category 3.54% 2.15% 2.17%
Number of salaries quoted 173 66 60
10th Percentile £22,900 £30,125 £30,826
25th Percentile £29,250 £37,601 £31,438
Median annual salary (50th Percentile) £42,500 £50,000 £50,000
Median % change year-on-year -15.00% - +11.11%
75th Percentile £55,668 £65,000 £61,000
90th Percentile £66,750 £74,375 £77,850
North West median annual salary £42,500 £49,975 £46,500
% change year-on-year -14.96% +7.47% +3.33%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Manchester with a requirement for process or methodology skills.

All Process and Methodology Skills
Manchester
Permanent vacancies with a requirement for process or methodology skills 5,729 4,230 3,406
As % of all permanent IT jobs advertised in Manchester 94.74% 94.21% 93.93%
Number of salaries quoted 3,699 3,256 2,801
10th Percentile £32,500 £31,250 £31,500
25th Percentile £41,250 £38,750 £40,000
Median annual salary (50th Percentile) £55,000 £50,000 £50,000
Median % change year-on-year +10.00% - +11.11%
75th Percentile £70,000 £65,000 £62,500
90th Percentile £85,000 £77,500 £71,250
North West median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +11.11%

Service Management
Job Vacancy Trend in Manchester

Job postings citing Service Management as a proportion of all IT jobs advertised in Manchester.

Job vacancy trend for Service Management in Manchester

Service Management
Salary Trend in Manchester

3-month moving average salary quoted in jobs citing Service Management in Manchester.

Salary trend for Service Management in Manchester

Service Management
Salary Histogram in Manchester

Salary distribution for jobs citing Service Management in Manchester over the 6 months to 28 June 2022.

Salary histogram for Service Management in Manchester

Service Management
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Manchester region over the 6 months to 28 June 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Salford -12 11 £55,000 -31.25%
Altrincham +9 5 £40,000 -5.88% 1
Stockport -5 4 £18,000 -66.82%
Bolton - 3 £72,500 -
Cheadle - 2 £40,310 -
Sale - 1 £30,500 -
Bury - 1 - - 1
Service Management
North West

For the 6 months to 28 June 2022, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Manchester region with a requirement for Service Management.

1 111 (54.68%) ITIL
2 82 (40.39%) Social Skills
3 78 (38.42%) Microsoft
3 78 (38.42%) Agile
4 62 (30.54%) ITSM
4 62 (30.54%) Microsoft 365
5 55 (27.09%) Service Delivery
6 50 (24.63%) Windows
7 36 (17.73%) Project Management
7 36 (17.73%) Change Management
7 36 (17.73%) Active Directory
8 32 (15.76%) Stakeholder Management
8 32 (15.76%) Continuous Improvement
8 32 (15.76%) Problem-Solving
9 31 (15.27%) IT Strategy
10 29 (14.29%) Inclusion and Diversity
10 29 (14.29%) Azure
11 28 (13.79%) Windows Server
12 26 (12.81%) Finance
13 25 (12.32%) Configuration Management
13 25 (12.32%) Incident Management
13 25 (12.32%) Blog
14 24 (11.82%) Problem Management
14 24 (11.82%) VPN
14 24 (11.82%) Public Sector
15 22 (10.84%) DNS
15 22 (10.84%) DHCP
15 22 (10.84%) Retail
16 20 (9.85%) Coaching
16 20 (9.85%) Microsoft Office

Service Management
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (1.97%) Confluence
2 3 (1.48%) MS Exchange
2 3 (1.48%) SharePoint
3 1 (0.49%) OpenStack
Applications
1 20 (9.85%) Microsoft Office
2 3 (1.48%) Microsoft Excel
3 1 (0.49%) Microsoft Project
Business Applications
1 14 (6.90%) Dynamics CRM
2 6 (2.96%) Dynamics AX
Cloud Services
1 62 (30.54%) Microsoft 365
2 29 (14.29%) Azure
3 16 (7.88%) Mimecast
4 14 (6.90%) AWS
5 10 (4.93%) Google Workspace
6 7 (3.45%) IaaS
7 6 (2.96%) SaaS
8 4 (1.97%) Dynamics 365
8 4 (1.97%) Trello
9 3 (1.48%) Azure Active Directory
9 3 (1.48%) PaaS
10 2 (0.99%) Cloud Computing
10 2 (0.99%) Power Platform
11 1 (0.49%) Amazon S3
11 1 (0.49%) Azure Monitor
11 1 (0.49%) PowerApps
Communications & Networking
1 24 (11.82%) VPN
2 22 (10.84%) DHCP
2 22 (10.84%) DNS
3 17 (8.37%) TCP/IP
4 11 (5.42%) Wi-Fi
5 6 (2.96%) Firewall
5 6 (2.96%) Intranet
6 5 (2.46%) Internet
6 5 (2.46%) Network Security
6 5 (2.46%) SSL
7 3 (1.48%) LAN
7 3 (1.48%) VLAN
7 3 (1.48%) WAN
8 2 (0.99%) MPLS
8 2 (0.99%) NAS
8 2 (0.99%) SAN
9 1 (0.49%) Intrusion Detection
9 1 (0.49%) VoIP
Database & Business Intelligence
1 8 (3.94%) SQL Server
2 7 (3.45%) Relational Database
3 2 (0.99%) MySQL
4 1 (0.49%) BusinessObjects
4 1 (0.49%) DataStage
4 1 (0.49%) GIS
4 1 (0.49%) Ingres
4 1 (0.49%) MongoDB
4 1 (0.49%) Oracle Database
4 1 (0.49%) PostgreSQL
4 1 (0.49%) Power BI
4 1 (0.49%) SQL Server Analysis Services
4 1 (0.49%) SQL Server Integration Services
4 1 (0.49%) SQL Server Reporting Services
Development Applications
1 6 (2.96%) JIRA
1 6 (2.96%) Visual Studio
2 1 (0.49%) Jenkins
General
1 82 (40.39%) Social Skills
2 29 (14.29%) Inclusion and Diversity
3 26 (12.81%) Finance
4 24 (11.82%) Public Sector
5 22 (10.84%) Retail
6 15 (7.39%) Analytical Skills
6 15 (7.39%) Organisational Skills
7 13 (6.40%) Law
8 12 (5.91%) Influencing Skills
9 11 (5.42%) Banking
9 11 (5.42%) Legal
10 5 (2.46%) Fire and Rescue
10 5 (2.46%) Police
10 5 (2.46%) Presentation Skills
10 5 (2.46%) Telecoms
11 4 (1.97%) Documentation Skills
12 2 (0.99%) Advertising
13 1 (0.49%) Billing
13 1 (0.49%) Local Government
13 1 (0.49%) Social Housing
Job Titles
1 48 (23.65%) Analyst
2 34 (16.75%) Service Manager
3 27 (13.30%) Support Analyst
4 25 (12.32%) Senior Manager
5 22 (10.84%) IT Support
6 21 (10.34%) IT Analyst
6 21 (10.34%) Project Manager
7 19 (9.36%) IT Support Analyst
8 17 (8.37%) IT Manager
8 17 (8.37%) Service Analyst
9 16 (7.88%) 2nd Line Support
10 15 (7.39%) Delivery Manager
11 14 (6.90%) Applications Support
11 14 (6.90%) Incident Manager
12 13 (6.40%) IT Services Manager
13 12 (5.91%) 2nd Line Support Analyst
13 12 (5.91%) Configuration Manager
14 11 (5.42%) Senior Configuration Manager
14 11 (5.42%) Service Delivery Manager
14 11 (5.42%) Service Desk Manager
Libraries, Frameworks & Software Standards
1 13 (6.40%) EDI
2 6 (2.96%) AngularJS
2 6 (2.96%) HTML
2 6 (2.96%) SOAP
2 6 (2.96%) Twitter Bootstrap
2 6 (2.96%) Web Services
2 6 (2.96%) XML
3 5 (2.46%) Ajax
3 5 (2.46%) LDAP
4 2 (0.99%) Kafka
4 2 (0.99%) Software Packaging
5 1 (0.49%) CSS
5 1 (0.49%) JSON
5 1 (0.49%) REST
5 1 (0.49%) Spring
Miscellaneous
1 25 (12.32%) Blog
2 15 (7.39%) NHS
3 13 (6.40%) Management Information System
3 13 (6.40%) Self-Motivation
4 12 (5.91%) CMDB
5 11 (5.42%) Smart Meter
6 7 (3.45%) Data Protection Act
7 6 (2.96%) Linux Command Line
7 6 (2.96%) Mobile App
8 5 (2.46%) Public Cloud
8 5 (2.46%) User Experience
9 4 (1.97%) Cyberattack
9 4 (1.97%) Cybercrime
9 4 (1.97%) Data Centre
9 4 (1.97%) Mainframe
10 3 (1.48%) Credit Risk
10 3 (1.48%) Smart Energy
11 2 (0.99%) Cyber Defence
11 2 (0.99%) Hybrid Cloud
11 2 (0.99%) Security Operations Centre
Operating Systems
1 50 (24.63%) Windows
2 28 (13.79%) Windows Server
3 11 (5.42%) Linux
4 6 (2.96%) Red Hat Enterprise Linux
5 5 (2.46%) Windows 10
6 2 (0.99%) Windows Server 2019
7 1 (0.49%) Solaris
7 1 (0.49%) Unix
7 1 (0.49%) Windows Server 2016
Processes & Methodologies
1 111 (54.68%) ITIL
2 78 (38.42%) Agile
3 62 (30.54%) ITSM
4 55 (27.09%) Service Delivery
5 36 (17.73%) Change Management
5 36 (17.73%) Project Management
6 32 (15.76%) Continuous Improvement
6 32 (15.76%) Problem-Solving
6 32 (15.76%) Stakeholder Management
7 31 (15.27%) IT Strategy
8 25 (12.32%) Configuration Management
8 25 (12.32%) Incident Management
9 24 (11.82%) Problem Management
10 20 (9.85%) Coaching
11 19 (9.36%) Change Control
11 19 (9.36%) CRM
12 18 (8.87%) DevOps
12 18 (8.87%) Mobile Device Management
13 16 (7.88%) Budgeting and Forecasting
14 15 (7.39%) Programme Management
Programming Languages
1 17 (8.37%) SQL
2 6 (2.96%) JavaScript
3 3 (1.48%) Java
3 3 (1.48%) PowerShell
4 2 (0.99%) C
5 1 (0.49%) Bash
5 1 (0.49%) PHP
5 1 (0.49%) Python
5 1 (0.49%) T-SQL
Qualifications
1 19 (9.36%) Security Cleared
2 16 (7.88%) Degree
3 14 (6.90%) SC Cleared
4 11 (5.42%) DBS Check
5 10 (4.93%) ITIL Certification
6 5 (2.46%) Microsoft Certification
7 3 (1.48%) MCITP
7 3 (1.48%) MCSA
7 3 (1.48%) MCSE
7 3 (1.48%) MCTS
8 2 (0.99%) A+ Certification
8 2 (0.99%) CCA
8 2 (0.99%) Citrix Certification
8 2 (0.99%) DV Cleared
8 2 (0.99%) MCP
8 2 (0.99%) PRINCE2 Practitioner
9 1 (0.49%) AWS Certification
9 1 (0.49%) CISSP
9 1 (0.49%) PRINCE2 Certification
9 1 (0.49%) TOGAF Certification
Quality Assurance & Compliance
1 18 (8.87%) SLA
2 7 (3.45%) ISO/IEC 27001
2 7 (3.45%) QA
3 6 (2.96%) ISO 9001
3 6 (2.96%) NCSC
4 5 (2.46%) Cyber Essentials
5 2 (0.99%) GRC
6 1 (0.49%) ISO/IEC 20000
6 1 (0.49%) NIST
System Software
1 36 (17.73%) Active Directory
2 5 (2.46%) VMware Infrastructure
3 2 (0.99%) Docker
3 2 (0.99%) Hyper-V
3 2 (0.99%) Microsoft App-V
3 2 (0.99%) Virtual Desktop
3 2 (0.99%) XenDesktop
Systems Management
1 10 (4.93%) Microsoft Intune
2 5 (2.46%) Single Sign-On
3 2 (0.99%) Ansible
3 2 (0.99%) Kubernetes
3 2 (0.99%) SCCM
3 2 (0.99%) WSUS
4 1 (0.49%) Opscode Chef
4 1 (0.49%) Puppet
4 1 (0.49%) Rancher
4 1 (0.49%) SCOM
4 1 (0.49%) Terraform
4 1 (0.49%) Tivoli Storage Manager
4 1 (0.49%) ZABBIX
Vendors
1 78 (38.42%) Microsoft
2 15 (7.39%) ServiceNow
3 10 (4.93%) Google
3 10 (4.93%) Oracle
3 10 (4.93%) VMware
4 7 (3.45%) Red Hat
5 6 (2.96%) Northgate
6 5 (2.46%) Citrix
6 5 (2.46%) NEC
6 5 (2.46%) Remedy
7 4 (1.97%) Cisco
8 3 (1.48%) Sophos
8 3 (1.48%) Unisys
9 2 (0.99%) CheckPoint
9 2 (0.99%) Datto
9 2 (0.99%) HP
9 2 (0.99%) McAfee
9 2 (0.99%) Veeam
10 1 (0.49%) IBM
10 1 (0.49%) Sage