Period
to 22 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Manchester with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 22 November 2017 with a comparison to the same period in the previous 2 years.

Service Management
North West > Manchester
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 153 120 58
Rank change year-on-year -33 -62 +102
Permanent jobs citing Service Management 158 189 319
As % of all permanent IT jobs advertised in Manchester 1.98% 2.52% 4.33%
As % of the Processes & Methodologies category 2.17% 2.77% 4.76%
Number of salaries quoted 137 157 234
Manchester median annual salary £42,500 £50,000 £45,000
Median salary % change year-on-year -15.00% +11.11% +11.80%
10th Percentile £23,750 £37,300 £22,800
90th Percentile £73,750 £66,750 £66,250
North West median annual salary £45,000 £45,000 £43,000
% change year-on-year - +4.65% +1.18%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Manchester with a requirement for process or methodology skills.

All Process and Methodology Skills
Manchester
Permanent vacancies with a requirement for process or methodology skills 7271 6834 6708
As % of all permanent IT jobs advertised in Manchester 91.17% 91.11% 90.96%
Number of salaries quoted 6013 5859 5567
Manchester median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% +3.90%
10th Percentile £26,250 £26,750 £25,000
90th Percentile £66,000 £63,750 £60,000
North West median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - +1.27%

Service Management
Job Vacancy Trend in Manchester

Job postings citing Service Management as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for Service Management in Manchester

Service Management
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Manchester.

Salary trend for Service Management in Manchester

Service Management
Salary Histogram in Manchester

The salary distribution of IT jobs citing Service Management in Manchester over the 6 months to 22 November 2017.

Salary histogram for Service Management in Manchester

Service Management
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Manchester region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Salford - 15 £39,250 - 2
Altrincham -7 10 £28,000 -42.56% 2
Wigan - 9 £30,000 -
Bury +13 7 £24,500 -45.56%
Rochdale +21 6 £55,000 -4.35% 3
Bolton -2 4 £32,500 -40.91%
Cheadle -9 3 £39,250 -39.62%
Oldham +11 2 £36,750 -33.18%
Stockport -8 2 £60,000 +9.09% 2
Service Management
North West

For the 6 months to 22 November 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Manchester region with a requirement for Service Management.

1 89 (56.33%) ITIL
2 46 (29.11%) Agile Software Development
3 39 (24.68%) Windows
4 38 (24.05%) Service Delivery
5 35 (22.15%) Degree
6 34 (21.52%) Microsoft
7 33 (20.89%) Cisco
8 31 (19.62%) ITSM
9 26 (16.46%) Active Directory
10 25 (15.82%) Oracle
10 25 (15.82%) Analytical Skills
11 24 (15.19%) VPN
12 23 (14.56%) Microsoft Certification
13 22 (13.92%) Project Management
14 21 (13.29%) SLA
14 21 (13.29%) WAN
14 21 (13.29%) SQL Server
14 21 (13.29%) Firewall
14 21 (13.29%) Finance
14 21 (13.29%) Incident Management
14 21 (13.29%) Computer Science
15 20 (12.66%) PRINCE2
16 19 (12.03%) Enterprise Architecture
17 18 (11.39%) DevOps
17 18 (11.39%) Windows Server
17 18 (11.39%) Java
17 18 (11.39%) Telecoms
17 18 (11.39%) Information Security
18 17 (10.76%) TOGAF
18 17 (10.76%) LAN

Service Management
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (7.59%) JBoss
2 9 (5.70%) SAS
3 6 (3.80%) Confluence
4 5 (3.16%) Oracle Application Server
4 5 (3.16%) SharePoint
5 4 (2.53%) Drupal
5 4 (2.53%) WebLogic
5 4 (2.53%) WebSphere
6 3 (1.90%) Apache
6 3 (1.90%) IIS
6 3 (1.90%) K2 blackpearl
6 3 (1.90%) Oracle Workflow
7 2 (1.27%) CICS
7 2 (1.27%) MS Exchange
7 2 (1.27%) Skype for Business
8 1 (0.63%) Exchange Server 2013
8 1 (0.63%) IBM Notes
8 1 (0.63%) Oracle SOA Suite
8 1 (0.63%) SharePoint Server
Applications
1 7 (4.43%) Microsoft Office
2 3 (1.90%) Camtasia
2 3 (1.90%) Microsoft Excel
3 1 (0.63%) MS Visio
3 1 (0.63%) Photoshop
Business Applications
1 3 (1.90%) Dynamics AX
1 3 (1.90%) Oracle ERP
1 3 (1.90%) Visualfiles
1 3 (1.90%) Workfront
2 1 (0.63%) Remedy ITSM
Cloud Services
1 16 (10.13%) Microsoft Azure
1 16 (10.13%) Office 365
2 12 (7.59%) Amazon AWS
3 2 (1.27%) IaaS
3 2 (1.27%) PaaS
3 2 (1.27%) SaaS
4 1 (0.63%) Cloud Computing
4 1 (0.63%) OneDrive
Communications & Networking
1 24 (15.19%) VPN
2 21 (13.29%) Firewall
2 21 (13.29%) WAN
3 17 (10.76%) LAN
4 12 (7.59%) Network Security
5 11 (6.96%) MPLS
5 11 (6.96%) VoIP
5 11 (6.96%) Wi-Fi
6 10 (6.33%) BGP
6 10 (6.33%) DMZ
6 10 (6.33%) EIGRP
6 10 (6.33%) OSPF
6 10 (6.33%) VPLS
7 8 (5.06%) Broadband
8 7 (4.43%) NetScaler
9 6 (3.80%) Unified Communications
10 5 (3.16%) DHCP
10 5 (3.16%) DNS
10 5 (3.16%) TCP/IP
11 2 (1.27%) Wireless
Database & Business Intelligence
1 21 (13.29%) SQL Server
2 7 (4.43%) PostgreSQL
3 6 (3.80%) GIS
4 4 (2.53%) MySQL
4 4 (2.53%) Power BI
4 4 (2.53%) SQL Server Integration Services
5 3 (1.90%) CouchDB
5 3 (1.90%) NoSQL
5 3 (1.90%) SQL Server Reporting Services
6 2 (1.27%) DB2
7 1 (0.63%) Big Data
Development Applications
1 9 (5.70%) JIRA
2 4 (2.53%) ClearCase
2 4 (2.53%) Git (software)
2 4 (2.53%) Subversion
3 1 (0.63%) gulp
General
1 21 (13.29%) Finance
2 18 (11.39%) Telecoms
3 13 (8.23%) Law
4 6 (3.80%) Banking
5 4 (2.53%) Back Office
5 4 (2.53%) Legal
5 4 (2.53%) Retail
6 3 (1.90%) Manufacturing
6 3 (1.90%) Publishing
7 2 (1.27%) Marketing
7 2 (1.27%) Retail Banking
8 1 (0.63%) Financial Institution
8 1 (0.63%) Multimedia
Job Titles
1 28 (17.72%) Analyst
2 24 (15.19%) Architect
3 15 (9.49%) Developer
3 15 (9.49%) Support Analyst
4 13 (8.23%) Consultant
5 12 (7.59%) Service Analyst
5 12 (7.59%) Service Manager
6 11 (6.96%) Applications Support
6 11 (6.96%) Java Developer
6 11 (6.96%) Support Engineer
7 10 (6.33%) ITIL Service Analyst
7 10 (6.33%) Network Architect
7 10 (6.33%) Network Security Architect
7 10 (6.33%) Security Architect
8 9 (5.70%) Management Consultant
8 9 (5.70%) Service Management Consultant
9 8 (5.06%) Applications Support Analyst
9 8 (5.06%) Desktop Support
9 8 (5.06%) Service Management Analyst
10 7 (4.43%) 2nd Line Support Engineer
Libraries, Frameworks & Software Standards
1 16 (10.13%) Web Services
2 13 (8.23%) .NET
3 12 (7.59%) Hibernate
3 12 (7.59%) J2EE
3 12 (7.59%) JSP
4 8 (5.06%) Ajax
5 7 (4.43%) JMS
5 7 (4.43%) XML
6 6 (3.80%) HTML
7 4 (2.53%) CSS
7 4 (2.53%) EJB
7 4 (2.53%) Servlets
7 4 (2.53%) Struts
7 4 (2.53%) WSDL
7 4 (2.53%) XSD
8 3 (1.90%) .NET Framework
8 3 (1.90%) JSON
8 3 (1.90%) REST
8 3 (1.90%) SOAP
9 2 (1.27%) HTML5
Miscellaneous
1 25 (15.82%) Analytical Skills
2 21 (13.29%) Computer Science
3 12 (7.59%) Management Information System
4 5 (3.16%) CMDB
5 4 (2.53%) Data Centre
5 4 (2.53%) Distributed Denial-of-Service
5 4 (2.53%) PMI
6 3 (1.90%) N-Tier
7 2 (1.27%) Enterprise Software
7 2 (1.27%) iPad
7 2 (1.27%) Mainframe
7 2 (1.27%) Public Cloud
7 2 (1.27%) Social Media
7 2 (1.27%) Video Conferencing
8 1 (0.63%) CCTV
8 1 (0.63%) Freedom of Information
8 1 (0.63%) Graphic Design
8 1 (0.63%) Replication
8 1 (0.63%) Smartphone
8 1 (0.63%) Wiki
Operating Systems
1 39 (24.68%) Windows
2 18 (11.39%) Windows Server
3 13 (8.23%) Linux
4 8 (5.06%) Windows 7
5 5 (3.16%) Windows Server 2008
5 5 (3.16%) Windows Server 2012
6 4 (2.53%) Windows 10
7 2 (1.27%) AIX
7 2 (1.27%) Unix
7 2 (1.27%) Windows XP
Processes & Methodologies
1 89 (56.33%) ITIL
2 46 (29.11%) Agile Software Development
3 38 (24.05%) Service Delivery
4 31 (19.62%) ITSM
5 22 (13.92%) Project Management
6 21 (13.29%) Incident Management
7 20 (12.66%) PRINCE2
8 19 (12.03%) Enterprise Architecture
9 18 (11.39%) DevOps
9 18 (11.39%) Information Security
10 17 (10.76%) Load Balancing
10 17 (10.76%) TOGAF
11 16 (10.13%) Change Management
12 14 (8.86%) Configuration Management
12 14 (8.86%) ITIL V3
12 14 (8.86%) Open Source
13 12 (7.59%) Stakeholder Management
13 12 (7.59%) Test Automation
13 12 (7.59%) Web Development
13 12 (7.59%) Zachman Framework
Programming Languages
1 18 (11.39%) Java
2 12 (7.59%) JavaScript
3 11 (6.96%) PHP
4 8 (5.06%) PowerShell
4 8 (5.06%) SQL
5 6 (3.80%) C
6 3 (1.90%) Bash Shell
6 3 (1.90%) C#
6 3 (1.90%) Python
6 3 (1.90%) T-SQL
6 3 (1.90%) VBA
7 2 (1.27%) COBOL
8 1 (0.63%) Assembly Language
Qualifications
1 35 (22.15%) Degree
2 23 (14.56%) Microsoft Certification
3 15 (9.49%) Cisco Certification
4 12 (7.59%) Computer Science Degree
5 11 (6.96%) ITIL Certification
5 11 (6.96%) Master's Degree
5 11 (6.96%) MCPD
5 11 (6.96%) MCSD
5 11 (6.96%) MCSE
5 11 (6.96%) Security Cleared
6 9 (5.70%) CCNA
7 7 (4.43%) MCSA
7 7 (4.43%) PMI Certification
7 7 (4.43%) SC Cleared
8 6 (3.80%) CCIE
8 6 (3.80%) CCNP
9 4 (2.53%) MCP
10 3 (1.90%) CREST Certified
10 3 (1.90%) DV Cleared
10 3 (1.90%) SANS
Quality Assurance & Compliance
1 21 (13.29%) SLA
2 5 (3.16%) ISO/IEC 27001
3 4 (2.53%) COBIT
3 4 (2.53%) PCI DSS
4 3 (1.90%) QA
5 2 (1.27%) ISO 9001
6 1 (0.63%) Data Quality
6 1 (0.63%) GMP
System Software
1 26 (16.46%) Active Directory
2 5 (3.16%) Hyper-V
3 3 (1.90%) Snort
3 3 (1.90%) VMware Infrastructure
4 2 (1.27%) XenApp
5 1 (0.63%) Xen
Systems Management
1 10 (6.33%) SCCM
2 3 (1.90%) Trend Micro Deep Security
3 2 (1.27%) WMI
4 1 (0.63%) SCSM
Vendors
1 34 (21.52%) Microsoft
2 33 (20.89%) Cisco
3 25 (15.82%) Oracle
4 16 (10.13%) Juniper
5 13 (8.23%) Citrix
6 10 (6.33%) VMware
7 9 (5.70%) Google
8 7 (4.43%) F5
8 7 (4.43%) Riverbed
8 7 (4.43%) ServiceNow
8 7 (4.43%) SolarWinds
9 5 (3.16%) HP
9 5 (3.16%) SAP
10 4 (2.53%) Chordiant
10 4 (2.53%) HEAT Software
11 3 (1.90%) AppDynamics
11 3 (1.90%) McAfee
11 3 (1.90%) Reuters
11 3 (1.90%) Salesforce.com
11 3 (1.90%) Splunk