Period
to 23 June 2018

The following table provides summary statistics for permanent job vacancies advertised in Manchester with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 23 June 2018 with a comparison to the same period in the previous 2 years.

Service Management
North West > Manchester
6 months to
23 Jun 2018
Same period 2017 Same period 2016
Rank 129 154 92
Rank change year-on-year +25 -62 +15
Permanent jobs citing Service Management 176 161 203
As % of all permanent IT jobs advertised in Manchester 2.47% 1.99% 2.96%
As % of the Processes & Methodologies category 2.69% 2.16% 3.25%
Number of salaries quoted 145 143 166
Manchester median annual salary £40,000 £42,500 £45,000
Median salary % change year-on-year -5.88% -5.56% +7.14%
10th Percentile £22,500 £21,250 £30,350
90th Percentile £65,750 £76,250 £66,250
North West median annual salary £42,448 £45,000 £43,000
% change year-on-year -5.67% +4.65% +1.18%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Manchester with a requirement for process or methodology skills.

All Process and Methodology Skills
Manchester
Permanent vacancies with a requirement for process or methodology skills 6,535 7,469 6,244
As % of all permanent IT jobs advertised in Manchester 91.54% 92.43% 91.18%
Number of salaries quoted 5,439 6,324 5,245
Manchester median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - +6.25%
10th Percentile £27,000 £26,250 £25,500
90th Percentile £67,500 £65,000 £65,000
North West median annual salary £44,500 £40,000 £40,000
% change year-on-year +11.25% - -

Service Management
Job Vacancy Trend in Manchester

Job postings citing Service Management as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for Service Management in Manchester

Service Management
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Manchester.

Salary trend for Service Management in Manchester

Service Management
Salary Histogram in Manchester

The salary distribution of IT jobs citing Service Management in Manchester over the 6 months to 23 June 2018.

Salary histogram for Service Management in Manchester

Service Management
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Manchester region over the 6 months to 23 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Rochdale - 23 £27,000 -
Stockport +15 12 £17,000 -37.04% 2
Salford +2 8 £24,000 -54.03% 1
Wigan +12 5 - -
Cheadle -8 2 £49,750 +136.90% 2
Altrincham +1 1 £35,000 +34.62% 2
Service Management
North West

For the 6 months to 23 June 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Manchester region with a requirement for Service Management.

1 127 (72.16%) ITIL
2 63 (35.80%) Microsoft
3 59 (33.52%) Windows
4 45 (25.57%) Microsoft Certification
5 44 (25.00%) Active Directory
6 43 (24.43%) ITSM
7 41 (23.30%) SQL
8 39 (22.16%) Finance
9 38 (21.59%) CRM
9 38 (21.59%) Problem Management
10 37 (21.02%) Windows Server
11 36 (20.45%) MCSA
12 35 (19.89%) Service Delivery
13 34 (19.32%) Cisco
13 34 (19.32%) Incident Management
14 32 (18.18%) Change Management
14 32 (18.18%) ITIL V3
15 30 (17.05%) SQL Server
16 29 (16.48%) MCP
16 29 (16.48%) SLA
16 29 (16.48%) Firewall
16 29 (16.48%) VMware
17 28 (15.91%) Statistics
17 28 (15.91%) Microsoft Azure
18 27 (15.34%) Telecoms
18 27 (15.34%) Management Information System
18 27 (15.34%) MCSE
19 26 (14.77%) T-SQL
19 26 (14.77%) Office 365
20 25 (14.20%) Agile Software Development

Service Management
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (12.50%) IIS
2 12 (6.82%) MS Exchange
2 12 (6.82%) SharePoint
2 12 (6.82%) Skype for Business
3 10 (5.68%) Exchange Server 2013
4 8 (4.55%) Exchange Server 2007
4 8 (4.55%) SharePoint Server
5 4 (2.27%) JBoss
5 4 (2.27%) LiveCycle
6 2 (1.14%) Exchange Server 2010
6 2 (1.14%) Oracle Application Server
6 2 (1.14%) Oracle Workflow
7 1 (0.57%) CMS
Applications
1 11 (6.25%) Microsoft Office
2 5 (2.84%) Microsoft Excel
Business Applications
1 16 (9.09%) Elite 3E
2 15 (8.52%) Workfront
3 8 (4.55%) Dynamics CRM
Cloud Services
1 28 (15.91%) Microsoft Azure
2 26 (14.77%) Office 365
3 15 (8.52%) IaaS
4 8 (4.55%) Amazon AWS
5 6 (3.41%) PaaS
6 1 (0.57%) G Suite
Communications & Networking
1 29 (16.48%) Firewall
2 15 (8.52%) Broadband
3 12 (6.82%) Skype
4 11 (6.25%) TCP/IP
5 9 (5.11%) WAN
6 8 (4.55%) SAN
7 7 (3.98%) DHCP
7 7 (3.98%) DNS
8 4 (2.27%) Ethernet
8 4 (2.27%) xDSL
9 3 (1.70%) LAN
9 3 (1.70%) Remote Desktop
9 3 (1.70%) VoIP
10 2 (1.14%) DSL
10 2 (1.14%) IP Telephony
10 2 (1.14%) Unified Communications
10 2 (1.14%) Wireless
11 1 (0.57%) Extranet
11 1 (0.57%) NAS
11 1 (0.57%) VSAN
Database & Business Intelligence
1 30 (17.05%) SQL Server
2 22 (12.50%) SQL Server Reporting Services
3 10 (5.68%) Relational Database
4 8 (4.55%) SQL Server 2008
5 5 (2.84%) Data Warehouse
5 5 (2.84%) Enterprise Data Warehouse
6 3 (1.70%) Big Data
6 3 (1.70%) Hadoop
6 3 (1.70%) MongoDB
6 3 (1.70%) NoSQL
7 2 (1.14%) RDBMS
8 1 (0.57%) SQL Server 2012
8 1 (0.57%) SQL Server 2014
8 1 (0.57%) SQL Server 2016
8 1 (0.57%) SQL Server Integration Services
Development Applications
1 16 (9.09%) JIRA
2 2 (1.14%) SQL Server Management Studio (SSMS)
2 2 (1.14%) Visual Studio
3 1 (0.57%) CruiseControl
3 1 (0.57%) ReSharper
3 1 (0.57%) SonarQube
3 1 (0.57%) Subversion
General
1 39 (22.16%) Finance
2 27 (15.34%) Telecoms
3 13 (7.39%) Retail
4 12 (6.82%) Banking
5 8 (4.55%) Billing
6 7 (3.98%) Manufacturing
7 6 (3.41%) Marketing
8 5 (2.84%) Publishing
9 4 (2.27%) Legal
10 2 (1.14%) Back Office
10 2 (1.14%) Law
11 1 (0.57%) Retail Banking
Job Titles
1 36 (20.45%) Analyst
2 34 (19.32%) Service Analyst
3 26 (14.77%) Developer
4 21 (11.93%) Service Desk Analyst
5 19 (10.80%) Applications Support
6 18 (10.23%) Service Manager
7 16 (9.09%) IT Analyst
8 15 (8.52%) Applications Developer
9 13 (7.39%) IT Support
10 12 (6.82%) IT Manager
10 12 (6.82%) Support Analyst
11 10 (5.68%) IT Services Manager
12 9 (5.11%) Infrastructure Engineer
12 9 (5.11%) IT Support Analyst
13 8 (4.55%) 1st Line Service Desk Analyst
13 8 (4.55%) Active Directory Analyst
13 8 (4.55%) Active Directory Support
13 8 (4.55%) Active Directory Support Analyst
13 8 (4.55%) Exchange Support
14 7 (3.98%) Telecoms Analyst
Libraries, Frameworks & Software Standards
1 20 (11.36%) .NET
2 17 (9.66%) .NET Framework
3 6 (3.41%) REST
3 6 (3.41%) Web Services
4 5 (2.84%) OAuth
4 5 (2.84%) XML
4 5 (2.84%) XML Schema
5 4 (2.27%) Ajax
5 4 (2.27%) Hibernate
5 4 (2.27%) J2EE
5 4 (2.27%) JSP
6 2 (1.14%) LDAP
7 1 (0.57%) ADO.NET
7 1 (0.57%) ASP.NET
7 1 (0.57%) COM+
7 1 (0.57%) HTML
7 1 (0.57%) JSON
7 1 (0.57%) LINQ
7 1 (0.57%) WCF
7 1 (0.57%) XSLT
Miscellaneous
1 27 (15.34%) Management Information System
2 15 (8.52%) Analytical Skills
3 13 (7.39%) Self-Motivation
4 8 (4.55%) Virtual Team
5 3 (1.70%) Computer Science
6 2 (1.14%) Data Protection Act
7 1 (0.57%) Blackberry
7 1 (0.57%) BYOD
7 1 (0.57%) Data Centre
7 1 (0.57%) Driving Licence
7 1 (0.57%) Smartphone
Operating Systems
1 59 (33.52%) Windows
2 37 (21.02%) Windows Server
3 12 (6.82%) Linux
4 11 (6.25%) Windows 10
4 11 (6.25%) Windows Server 2012
5 10 (5.68%) Windows 7
5 10 (5.68%) Windows Server 2008
6 6 (3.41%) Apple iOS
7 5 (2.84%) Android
8 2 (1.14%) Red Hat Enterprise Linux
9 1 (0.57%) SUSE
9 1 (0.57%) Windows Mobile
Processes & Methodologies
1 127 (72.16%) ITIL
2 43 (24.43%) ITSM
3 38 (21.59%) CRM
3 38 (21.59%) Problem Management
4 35 (19.89%) Service Delivery
5 34 (19.32%) Incident Management
6 32 (18.18%) Change Management
6 32 (18.18%) ITIL V3
7 28 (15.91%) Statistics
8 25 (14.20%) Agile Software Development
9 23 (13.07%) DevOps
10 22 (12.50%) Configuration Management
11 21 (11.93%) Disaster Recovery
11 21 (11.93%) Problem-Solving
12 15 (8.52%) Change Control
12 15 (8.52%) Mentoring
13 13 (7.39%) Knowledge Management
14 12 (6.82%) Line Management
14 12 (6.82%) PRINCE2
14 12 (6.82%) Risk Management
Programming Languages
1 41 (23.30%) SQL
2 26 (14.77%) T-SQL
3 21 (11.93%) VBA
4 5 (2.84%) PowerShell
5 4 (2.27%) Java
6 1 (0.57%) C
6 1 (0.57%) C#
6 1 (0.57%) JavaScript
6 1 (0.57%) PHP
6 1 (0.57%) VB.NET
6 1 (0.57%) XPath
Qualifications
1 45 (25.57%) Microsoft Certification
2 36 (20.45%) MCSA
3 29 (16.48%) MCP
4 27 (15.34%) MCSE
5 15 (8.52%) CCNA
5 15 (8.52%) Cisco Certification
6 13 (7.39%) Network+ Certification
7 12 (6.82%) ITIL Certification
8 11 (6.25%) Degree
9 8 (4.55%) HNC
9 8 (4.55%) Security Cleared
10 7 (3.98%) MCITP
10 7 (3.98%) MCTS
11 5 (2.84%) BC Cleared
12 4 (2.27%) ITIL Foundation Certificate
13 3 (1.70%) SC Cleared
14 2 (1.14%) CISSP
15 1 (0.57%) CISA
15 1 (0.57%) ISEB
15 1 (0.57%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 29 (16.48%) SLA
2 9 (5.11%) ISO/IEC 27001
3 7 (3.98%) ISO 9001
4 4 (2.27%) Data Quality
5 3 (1.70%) ISO/IEC 20000
5 3 (1.70%) PCI DSS
6 1 (0.57%) COBIT
6 1 (0.57%) PMO
6 1 (0.57%) QA
System Software
1 44 (25.00%) Active Directory
2 20 (11.36%) VMware Infrastructure
3 12 (6.82%) Hyper-V
4 8 (4.55%) Virtual Machines
5 5 (2.84%) Virtual Servers
6 1 (0.57%) VMware NSX
6 1 (0.57%) vSphere
Systems Management
1 20 (11.36%) SCCM
2 8 (4.55%) SCVMM
3 1 (0.57%) Forefront Identity Manager
3 1 (0.57%) SCOrch
3 1 (0.57%) Single Sign-On
3 1 (0.57%) vRealize
3 1 (0.57%) vRealize Orchestrator
3 1 (0.57%) WMI
Vendors
1 63 (35.80%) Microsoft
2 34 (19.32%) Cisco
3 29 (16.48%) VMware
4 21 (11.93%) Citrix
4 21 (11.93%) SAP
5 20 (11.36%) Oracle
6 16 (9.09%) Intapp
6 16 (9.09%) Reuters
7 13 (7.39%) Fortinet
7 13 (7.39%) Huawei
8 6 (3.41%) Capita
9 5 (2.84%) Salesforce.com
10 4 (2.27%) Adobe
10 4 (2.27%) ServiceNow
11 3 (1.70%) Veeam
12 2 (1.14%) Apple
12 2 (1.14%) Forcepoint
12 2 (1.14%) Red Hat
12 2 (1.14%) SolarWinds
12 2 (1.14%) Teradata