Period
to 19 September 2018

The following table provides summary statistics for permanent job vacancies advertised in Manchester with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 19 September 2018 with a comparison to the same period in the previous 2 years.

Service Management
North West > Manchester
6 months to
19 Sep 2018
Same period 2017 Same period 2016
Rank 113 168 103
Rank change year-on-year +55 -65 -28
Permanent jobs citing Service Management 189 148 197
As % of all permanent IT jobs advertised in Manchester 2.59% 1.82% 2.73%
As % of the Processes & Methodologies category 2.86% 1.97% 2.97%
Number of salaries quoted 137 129 157
Manchester median annual salary £40,173 £45,000 £47,500
Median salary % change year-on-year -10.73% -5.26% +5.56%
10th Percentile £21,700 £22,800 £35,000
90th Percentile £63,750 £76,500 £68,500
North West median annual salary £42,500 £45,000 £45,000
% change year-on-year -5.56% - +4.65%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Manchester with a requirement for process or methodology skills.

All Process and Methodology Skills
Manchester
Permanent vacancies with a requirement for process or methodology skills 6,612 7,507 6,622
As % of all permanent IT jobs advertised in Manchester 90.65% 92.45% 91.93%
Number of salaries quoted 5,494 6,236 5,638
Manchester median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - +6.25%
10th Percentile £26,250 £26,250 £26,250
90th Percentile £68,750 £65,000 £63,750
North West median annual salary £45,000 £42,500 £40,000
% change year-on-year +5.88% +6.25% -

Service Management
Job Vacancy Trend in Manchester

Job postings citing Service Management as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for Service Management in Manchester

Service Management
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Manchester.

Salary trend for Service Management in Manchester

Service Management
Salary Histogram in Manchester

The salary distribution of IT jobs citing Service Management in Manchester over the 6 months to 19 September 2018.

Salary histogram for Service Management in Manchester

Service Management
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Manchester region over the 6 months to 19 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wigan +16 22 - -
Stockport +30 16 £21,000 -2.33%
Rochdale - 14 £27,000 - 1
Altrincham -4 13 £60,000 +118.18%
Salford -8 9 £24,000 -54.03% 3
Cheadle +1 4 £35,500 +69.05%
Sale - 2 £37,250 -
Service Management
North West

For the 6 months to 19 September 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Manchester region with a requirement for Service Management.

1 150 (79.37%) ITIL
2 74 (39.15%) Incident Management
3 64 (33.86%) Windows
4 58 (30.69%) Problem Management
5 57 (30.16%) ITSM
6 56 (29.63%) Change Management
7 55 (29.10%) Microsoft
8 52 (27.51%) VMware
9 42 (22.22%) SLA
10 41 (21.69%) Cisco
11 40 (21.16%) Service Delivery
11 40 (21.16%) Firewall
12 37 (19.58%) Telecoms
12 37 (19.58%) Finance
12 37 (19.58%) Active Directory
12 37 (19.58%) VMware Infrastructure
13 33 (17.46%) Microsoft Certification
14 32 (16.93%) Office 365
15 31 (16.40%) ITIL V3
16 29 (15.34%) Statistics
16 29 (15.34%) Problem-Solving
17 28 (14.81%) Windows Server
17 28 (14.81%) Microsoft Azure
18 27 (14.29%) Huawei
18 27 (14.29%) Fortinet
18 27 (14.29%) Knowledge Management
18 27 (14.29%) Network+ Certification
18 27 (14.29%) Analytical Skills
19 25 (13.23%) Windows Server 2012
20 24 (12.70%) Management Information System

Service Management
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (10.58%) MS Exchange
2 19 (10.05%) Skype for Business
3 18 (9.52%) SharePoint
4 14 (7.41%) Exchange Server 2013
5 10 (5.29%) Exchange Server 2007
5 10 (5.29%) SharePoint Server
6 9 (4.76%) Exchange Server 2010
7 7 (3.70%) IIS
8 4 (2.12%) LiveCycle
9 1 (0.53%) CMS
9 1 (0.53%) SAS
Applications
1 7 (3.70%) Microsoft Office
2 6 (3.17%) Microsoft Excel
3 1 (0.53%) Microsoft PowerPoint
3 1 (0.53%) Microsoft Project
3 1 (0.53%) SPSS
Business Applications
1 10 (5.29%) Dynamics CRM
2 2 (1.06%) Elite 3E
2 2 (1.06%) Workfront
3 1 (0.53%) Dynamics AX
Cloud Services
1 32 (16.93%) Office 365
2 28 (14.81%) Microsoft Azure
3 14 (7.41%) IaaS
4 6 (3.17%) Amazon AWS
5 5 (2.65%) SaaS
6 3 (1.59%) PaaS
7 2 (1.06%) G Suite
Communications & Networking
1 40 (21.16%) Firewall
2 24 (12.70%) SAN
3 18 (9.52%) Skype
4 14 (7.41%) TCP/IP
5 12 (6.35%) Network Security
6 6 (3.17%) Broadband
6 6 (3.17%) DHCP
6 6 (3.17%) DNS
6 6 (3.17%) WAN
7 4 (2.12%) ADSL
7 4 (2.12%) Ethernet
7 4 (2.12%) LAN
8 3 (1.59%) NAS
9 2 (1.06%) IP Telephony
9 2 (1.06%) VSAN
9 2 (1.06%) xDSL
10 1 (0.53%) Remote Desktop
10 1 (0.53%) Unified Communications
10 1 (0.53%) VoIP
10 1 (0.53%) VPN
Database & Business Intelligence
1 19 (10.05%) SQL Server
2 11 (5.82%) Relational Database
3 9 (4.76%) SQL Server 2008
4 5 (2.65%) SQL Server Reporting Services
5 3 (1.59%) Big Data
5 3 (1.59%) Data Warehouse
5 3 (1.59%) Enterprise Data Warehouse
5 3 (1.59%) Hadoop
5 3 (1.59%) MongoDB
5 3 (1.59%) NoSQL
6 2 (1.06%) RDBMS
6 2 (1.06%) SQL Server 2012
6 2 (1.06%) SQL Server 2014
6 2 (1.06%) SQL Server 2016
7 1 (0.53%) Data Mining
7 1 (0.53%) SQL Server Integration Services
Development Applications
1 2 (1.06%) JIRA
2 1 (0.53%) SQL Server Management Studio (SSMS)
General
1 37 (19.58%) Finance
1 37 (19.58%) Telecoms
2 19 (10.05%) Retail
3 12 (6.35%) Legal
4 11 (5.82%) Publishing
5 8 (4.23%) Manufacturing
6 6 (3.17%) Law
7 3 (1.59%) Banking
7 3 (1.59%) Billing
8 2 (1.06%) Back Office
9 1 (0.53%) Games
9 1 (0.53%) Local Government
9 1 (0.53%) Marketing
9 1 (0.53%) Pharmaceutical
Job Titles
1 58 (30.69%) Analyst
2 54 (28.57%) Service Analyst
3 42 (22.22%) Service Desk Analyst
4 31 (16.40%) Service Manager
5 23 (12.17%) IT Manager
6 21 (11.11%) IT Services Manager
7 19 (10.05%) Server Analyst
8 16 (8.47%) IT Support
9 15 (7.94%) Support Analyst
10 13 (6.88%) IT Analyst
11 12 (6.35%) Information Manager
11 12 (6.35%) Information Security Manager
11 12 (6.35%) Security Manager
12 11 (5.82%) Infrastructure Engineer
13 9 (4.76%) Active Directory Analyst
13 9 (4.76%) Active Directory Support
13 9 (4.76%) Active Directory Support Analyst
13 9 (4.76%) Exchange Support
13 9 (4.76%) IT Support Analyst
14 8 (4.23%) Service Desk Support
Libraries, Frameworks & Software Standards
1 4 (2.12%) .NET
1 4 (2.12%) XML
1 4 (2.12%) XML Schema
2 2 (1.06%) .NET Framework
2 2 (1.06%) LDAP
3 1 (0.53%) Middleware
3 1 (0.53%) Web Services
Miscellaneous
1 27 (14.29%) Analytical Skills
2 24 (12.70%) Management Information System
3 15 (7.94%) Self-Motivation
4 12 (6.35%) CESG
5 9 (4.76%) Blackberry
6 6 (3.17%) iPhone
7 5 (2.65%) Virtual Team
8 4 (2.12%) Data Centre
8 4 (2.12%) User Experience
9 3 (1.59%) CMDB
9 3 (1.59%) Data Protection Act
10 2 (1.06%) Computer Science
10 2 (1.06%) Public Cloud
11 1 (0.53%) Mainframe
11 1 (0.53%) Social Media
11 1 (0.53%) Video Conferencing
Operating Systems
1 64 (33.86%) Windows
2 28 (14.81%) Windows Server
3 25 (13.23%) Windows Server 2012
4 23 (12.17%) Windows Server 2008
5 21 (11.11%) Windows 7
6 18 (9.52%) Windows 10
7 12 (6.35%) Linux
8 6 (3.17%) Red Hat Enterprise Linux
9 3 (1.59%) Windows Server 2003
10 1 (0.53%) Mac OS X
10 1 (0.53%) SUSE
10 1 (0.53%) VME
Processes & Methodologies
1 150 (79.37%) ITIL
2 74 (39.15%) Incident Management
3 58 (30.69%) Problem Management
4 57 (30.16%) ITSM
5 56 (29.63%) Change Management
6 40 (21.16%) Service Delivery
7 31 (16.40%) ITIL V3
8 29 (15.34%) Problem-Solving
8 29 (15.34%) Statistics
9 27 (14.29%) Knowledge Management
10 21 (11.11%) CRM
10 21 (11.11%) Disaster Recovery
10 21 (11.11%) Risk Management
11 19 (10.05%) Mentoring
12 18 (9.52%) Agile Software Development
13 17 (8.99%) Business Continuity
14 16 (8.47%) Coaching
14 16 (8.47%) Data Protection
14 16 (8.47%) Information Security
15 15 (7.94%) Line Management
Programming Languages
1 22 (11.64%) SQL
2 8 (4.23%) T-SQL
3 6 (3.17%) PowerShell
4 3 (1.59%) VBA
5 1 (0.53%) Perl
5 1 (0.53%) R
5 1 (0.53%) Shell Script
Qualifications
1 33 (17.46%) Microsoft Certification
2 27 (14.29%) Network+ Certification
3 22 (11.64%) ITIL Certification
4 21 (11.11%) MCSA
5 12 (6.35%) CISA
5 12 (6.35%) CISSP
5 12 (6.35%) CREST Certified
5 12 (6.35%) MCP
6 10 (5.29%) CCNA
6 10 (5.29%) Cisco Certification
6 10 (5.29%) HNC
6 10 (5.29%) ITIL Foundation Certificate
7 9 (4.76%) MCSE
7 9 (4.76%) Security Cleared
8 8 (4.23%) MCITP
9 6 (3.17%) Degree
9 6 (3.17%) MCTS
10 5 (2.65%) BC Cleared
11 4 (2.12%) SC Cleared
12 3 (1.59%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 42 (22.22%) SLA
2 17 (8.99%) ISO/IEC 27001
3 12 (6.35%) GDPR
4 4 (2.12%) ISO/IEC 20000
5 3 (1.59%) Data Quality
5 3 (1.59%) ISO 9001
6 1 (0.53%) PMO
6 1 (0.53%) QA
System Software
1 37 (19.58%) Active Directory
1 37 (19.58%) VMware Infrastructure
2 19 (10.05%) Virtual Servers
3 11 (5.82%) Hyper-V
4 9 (4.76%) Virtual Machines
5 3 (1.59%) vSphere
6 2 (1.06%) Terminal Server
6 2 (1.06%) VMware NSX
7 1 (0.53%) vCloud
Systems Management
1 20 (10.58%) SCCM
2 9 (4.76%) SCVMM
3 3 (1.59%) Forefront Identity Manager
3 3 (1.59%) Single Sign-On
4 2 (1.06%) Backup Exec
4 2 (1.06%) SCOrch
4 2 (1.06%) vRealize
4 2 (1.06%) vRealize Orchestrator
5 1 (0.53%) HP SIM
5 1 (0.53%) Nagios
Vendors
1 55 (29.10%) Microsoft
2 52 (27.51%) VMware
3 41 (21.69%) Cisco
4 27 (14.29%) Fortinet
4 27 (14.29%) Huawei
5 24 (12.70%) Citrix
6 11 (5.82%) ServiceNow
7 7 (3.70%) SAP
8 6 (3.17%) Red Hat
8 6 (3.17%) Sony
8 6 (3.17%) Veeam
9 4 (2.12%) Adobe
9 4 (2.12%) HP
10 2 (1.06%) Apple
10 2 (1.06%) Forcepoint
10 2 (1.06%) Intapp
10 2 (1.06%) Oracle
10 2 (1.06%) Reuters
10 2 (1.06%) Symantec
11 1 (0.53%) Clearswift