Period
to 9 December 2018

The following table provides summary statistics for permanent job vacancies advertised in Manchester with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 9 December 2018 with a comparison to the same period in the previous 2 years.

Service Management
North West > Manchester
6 months to
9 Dec 2018
Same period 2017 Same period 2016
Rank 119 140 121
Rank change year-on-year +21 -19 -58
Permanent jobs citing Service Management 188 169 193
As % of all permanent IT jobs advertised in Manchester 2.62% 2.16% 2.59%
As % of the Processes & Methodologies category 2.89% 2.33% 2.78%
Number of salaries quoted 141 147 159
Manchester median annual salary £50,000 £42,500 £50,000
Median salary % change year-on-year +17.65% -15.00% +11.11%
10th Percentile £22,000 £23,750 £35,000
90th Percentile £72,312 £66,750 £66,250
North West median annual salary £50,000 £45,000 £45,000
% change year-on-year +11.11% - +4.65%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Manchester with a requirement for process or methodology skills.

All Process and Methodology Skills
Manchester
Permanent vacancies with a requirement for process or methodology skills 6,495 7,244 6,936
As % of all permanent IT jobs advertised in Manchester 90.69% 92.50% 92.99%
Number of salaries quoted 5,372 5,963 5,953
Manchester median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% +6.25%
10th Percentile £26,750 £26,750 £26,250
90th Percentile £71,250 £66,250 £63,700
North West median annual salary £45,000 £43,000 £40,000
% change year-on-year +4.65% +7.50% -

Service Management
Job Vacancy Trend in Manchester

Job postings citing Service Management as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for Service Management in Manchester

Service Management
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Manchester.

Salary trend for Service Management in Manchester

Service Management
Salary Histogram in Manchester

The salary distribution of IT jobs citing Service Management in Manchester over the 6 months to 9 December 2018.

Salary histogram for Service Management in Manchester

Service Management
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Manchester region over the 6 months to 9 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wigan +10 24 - - 1
Altrincham +3 24 £60,000 +114.29%
Stockport +32 15 £21,000 -65.00%
Salford -11 7 £24,000 -36.00% 2
Cheadle +8 5 £21,500 -45.22%
Rochdale +4 4 - - 5
Bolton +14 2 - -
Sale - 2 £37,250 -
Service Management
North West

For the 6 months to 9 December 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Manchester region with a requirement for Service Management.

1 154 (81.91%) ITIL
2 81 (43.09%) Incident Management
3 73 (38.83%) Windows
4 58 (30.85%) VMware
5 57 (30.32%) Change Management
6 53 (28.19%) Microsoft
7 49 (26.06%) Problem Management
8 47 (25.00%) ITSM
8 47 (25.00%) Active Directory
9 46 (24.47%) Finance
10 40 (21.28%) SLA
11 39 (20.74%) Mentoring
12 38 (20.21%) Agile Software Development
13 37 (19.68%) Cisco
13 37 (19.68%) Analytical Skills
13 37 (19.68%) Problem-Solving
14 36 (19.15%) Firewall
14 36 (19.15%) Service Delivery
15 35 (18.62%) VMware Infrastructure
16 33 (17.55%) Coaching
16 33 (17.55%) Windows Server 2012
17 32 (17.02%) Disaster Recovery
18 31 (16.49%) Risk Management
18 31 (16.49%) Windows Server
19 30 (15.96%) Windows Server 2008
20 28 (14.89%) Business Intelligence
21 27 (14.36%) Data Protection
21 27 (14.36%) Information Security
21 27 (14.36%) Office 365
22 26 (13.83%) Windows 7

Service Management
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (10.11%) MS Exchange
2 16 (8.51%) Skype for Business
3 15 (7.98%) SharePoint
4 12 (6.38%) Exchange Server 2010
5 10 (5.32%) Exchange Server 2013
6 6 (3.19%) Exchange Server 2007
6 6 (3.19%) SharePoint Server
7 4 (2.13%) IIS
8 1 (0.53%) Blackberry Enterprise Server
8 1 (0.53%) CMS
8 1 (0.53%) SAS
Applications
1 13 (6.91%) Microsoft Office
2 6 (3.19%) Microsoft Excel
3 4 (2.13%) Microsoft PowerPoint
4 3 (1.60%) MS Visio
5 1 (0.53%) Microsoft Project
5 1 (0.53%) SPSS
Business Applications
1 6 (3.19%) Dynamics CRM
2 2 (1.06%) Visualfiles
3 1 (0.53%) Dynamics AX
Cloud Services
1 27 (14.36%) Office 365
2 18 (9.57%) Microsoft Azure
3 7 (3.72%) Amazon AWS
3 7 (3.72%) SaaS
4 6 (3.19%) IaaS
5 2 (1.06%) Mimecast
6 1 (0.53%) Cloud Computing
6 1 (0.53%) Force.com
6 1 (0.53%) G Suite
Communications & Networking
1 36 (19.15%) Firewall
2 25 (13.30%) Network Security
3 21 (11.17%) SAN
4 15 (7.98%) Skype
5 8 (4.26%) TCP/IP
6 5 (2.66%) ADSL
7 4 (2.13%) VPN
8 3 (1.60%) DHCP
8 3 (1.60%) DNS
8 3 (1.60%) LAN
9 2 (1.06%) NAS
9 2 (1.06%) VSAN
9 2 (1.06%) WAN
Database & Business Intelligence
1 11 (5.85%) SQL Server
2 5 (2.66%) Relational Database
2 5 (2.66%) SQL Server 2008
3 2 (1.06%) SQL Server 2012
3 2 (1.06%) SQL Server 2014
3 2 (1.06%) SQL Server 2016
4 1 (0.53%) Data Mining
4 1 (0.53%) Data Warehouse
4 1 (0.53%) SQL Server Reporting Services
Development Applications
1 2 (1.06%) GitLab
2 1 (0.53%) Visual Studio
General
1 46 (24.47%) Finance
2 25 (13.30%) Telecoms
3 23 (12.23%) Legal
4 10 (5.32%) Retail
5 7 (3.72%) Publishing
6 6 (3.19%) Law
7 4 (2.13%) Manufacturing
8 2 (1.06%) Games
9 1 (0.53%) Back Office
9 1 (0.53%) Billing
9 1 (0.53%) Local Government
9 1 (0.53%) Pharmaceutical
Job Titles
1 50 (26.60%) Analyst
2 46 (24.47%) Service Analyst
3 34 (18.09%) Service Desk Analyst
4 27 (14.36%) Service Manager
5 25 (13.30%) Support Engineer
6 23 (12.23%) Information Manager
6 23 (12.23%) Information Security Manager
6 23 (12.23%) Security Manager
7 21 (11.17%) Infrastructure Engineer
8 19 (10.11%) Server Analyst
9 18 (9.57%) IT Manager
10 17 (9.04%) IT Services Manager
11 16 (8.51%) Infrastructure Support
11 16 (8.51%) Infrastructure Support Engineer
11 16 (8.51%) Server Engineer
11 16 (8.51%) Server Support
11 16 (8.51%) Server Support Engineer
12 13 (6.91%) IT Support
12 13 (6.91%) Senior Infrastructure Engineer
12 13 (6.91%) Support Analyst
Libraries, Frameworks & Software Standards
1 4 (2.13%) Web Services
2 3 (1.60%) Middleware
3 1 (0.53%) .NET
3 1 (0.53%) AngularJS
3 1 (0.53%) COM
3 1 (0.53%) CSS
3 1 (0.53%) HTML
3 1 (0.53%) HTML5
3 1 (0.53%) JSON
3 1 (0.53%) Kendo UI
3 1 (0.53%) Node.js
3 1 (0.53%) PhoneGap
3 1 (0.53%) REST
3 1 (0.53%) RESTful
3 1 (0.53%) Sass
3 1 (0.53%) SOAP
3 1 (0.53%) Twitter Bootstrap
3 1 (0.53%) XML
Miscellaneous
1 37 (19.68%) Analytical Skills
2 26 (13.83%) Management Information System
3 23 (12.23%) CESG
4 10 (5.32%) Blackberry
5 8 (4.26%) Self-Motivation
5 8 (4.26%) User Experience
6 6 (3.19%) CMDB
6 6 (3.19%) iPhone
7 5 (2.66%) Data Centre
8 3 (1.60%) Social Media
9 2 (1.06%) Clustering
9 2 (1.06%) Public Cloud
10 1 (0.53%) Data Protection Act
10 1 (0.53%) Greenfield Project
10 1 (0.53%) Hybrid Cloud
10 1 (0.53%) Mainframe
10 1 (0.53%) Smart Meter
10 1 (0.53%) Video Conferencing
Operating Systems
1 73 (38.83%) Windows
2 33 (17.55%) Windows Server 2012
3 31 (16.49%) Windows Server
4 30 (15.96%) Windows Server 2008
5 26 (13.83%) Windows 7
6 24 (12.77%) Windows 10
7 19 (10.11%) Linux
8 17 (9.04%) Red Hat Enterprise Linux
9 14 (7.45%) Windows Server 2003
10 1 (0.53%) Android
10 1 (0.53%) Apple iOS
10 1 (0.53%) Mac OS X
10 1 (0.53%) SUSE
10 1 (0.53%) VME
Processes & Methodologies
1 154 (81.91%) ITIL
2 81 (43.09%) Incident Management
3 57 (30.32%) Change Management
4 49 (26.06%) Problem Management
5 47 (25.00%) ITSM
6 39 (20.74%) Mentoring
7 38 (20.21%) Agile Software Development
8 37 (19.68%) Problem-Solving
9 36 (19.15%) Service Delivery
10 33 (17.55%) Coaching
11 32 (17.02%) Disaster Recovery
12 31 (16.49%) Risk Management
13 28 (14.89%) Business Intelligence
14 27 (14.36%) Data Protection
14 27 (14.36%) Information Security
15 26 (13.83%) Business Continuity
16 24 (12.77%) Analytics
16 24 (12.77%) Due Diligence
16 24 (12.77%) Knowledge Management
16 24 (12.77%) Statistics
Programming Languages
1 7 (3.72%) SQL
2 4 (2.13%) PowerShell
3 2 (1.06%) C
4 1 (0.53%) Apex Code
4 1 (0.53%) JavaScript
4 1 (0.53%) Perl
4 1 (0.53%) R
4 1 (0.53%) Shell Script
4 1 (0.53%) TypeScript
Qualifications
1 24 (12.77%) CISSP
1 24 (12.77%) Microsoft Certification
1 24 (12.77%) Network+ Certification
2 23 (12.23%) CISA
2 23 (12.23%) CREST Certified
3 20 (10.64%) ITIL Certification
4 15 (7.98%) MCSA
5 10 (5.32%) Security Cleared
6 9 (4.79%) SC Cleared
7 7 (3.72%) ITIL Foundation Certificate
8 6 (3.19%) Degree
8 6 (3.19%) HNC
8 6 (3.19%) MCP
8 6 (3.19%) VMware Certified Professional (VCP)
9 5 (2.66%) CCNA
9 5 (2.66%) Cisco Certification
9 5 (2.66%) MCITP
10 4 (2.13%) VCP6
11 3 (1.60%) MCSE
11 3 (1.60%) MCTS
Quality Assurance & Compliance
1 40 (21.28%) SLA
2 25 (13.30%) ISO/IEC 27001
3 23 (12.23%) GDPR
4 6 (3.19%) ISO/IEC 20000
5 2 (1.06%) QA
6 1 (0.53%) PMO
System Software
1 47 (25.00%) Active Directory
2 35 (18.62%) VMware Infrastructure
3 19 (10.11%) Virtual Servers
4 7 (3.72%) Hyper-V
5 6 (3.19%) Terminal Server
5 6 (3.19%) vSphere
6 5 (2.66%) Virtual Machines
7 4 (2.13%) vCloud
8 2 (1.06%) VMware ESXi
8 2 (1.06%) VMware NSX
9 1 (0.53%) EMC RecoverPoint
9 1 (0.53%) XenApp
Systems Management
1 13 (6.91%) SCCM
2 5 (2.66%) SCVMM
3 3 (1.60%) Forefront Identity Manager
3 3 (1.60%) Single Sign-On
4 2 (1.06%) Backup Exec
4 2 (1.06%) Microsoft Clustering
4 2 (1.06%) Puppet
4 2 (1.06%) SCOrch
4 2 (1.06%) vMotion
4 2 (1.06%) vRealize
4 2 (1.06%) vRealize Orchestrator
5 1 (0.53%) EMC NetWorker
5 1 (0.53%) HP SIM
5 1 (0.53%) Microsoft Intune
5 1 (0.53%) Nagios
5 1 (0.53%) NetBackup
5 1 (0.53%) Tivoli
5 1 (0.53%) Tivoli Storage Manager
Vendors
1 58 (30.85%) VMware
2 53 (28.19%) Microsoft
3 37 (19.68%) Cisco
4 24 (12.77%) Fortinet
4 24 (12.77%) Huawei
5 22 (11.70%) Citrix
6 17 (9.04%) Red Hat
7 15 (7.98%) HP
8 13 (6.91%) ServiceNow
9 6 (3.19%) Sony
10 4 (2.13%) BMC
10 4 (2.13%) Veeam
11 3 (1.60%) Dynatrace
11 3 (1.60%) Meraki
11 3 (1.60%) SAP
12 2 (1.06%) Symantec
13 1 (0.53%) CA
13 1 (0.53%) Clearswift
13 1 (0.53%) Micro Focus
13 1 (0.53%) webMethods