Period
to 21 January 2018

The median annual salary for a Service Analyst was £21,500 in advertised job vacancies in the North East during the 6 months to 21 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
England > North East
6 months to
21 Jan 2018
Same period 2017 Same period 2016
Rank 61 91 86
Rank change year-on-year +30 -5 +9
Permanent jobs requiring a Service Analyst 58 16 25
As % of all permanent IT jobs advertised in the North East 3.71% 1.21% 1.85%
As % of the Job Titles category 3.81% 1.26% 1.91%
Number of salaries quoted 54 16 21
North East median annual salary £21,500 £20,000 £19,000
Median salary % change year-on-year +7.50% +5.26% -9.52%
10th Percentile £19,000 £17,262 £17,000
90th Percentile £28,750 £27,000 £22,000
England median annual salary £27,500 £28,000 £27,000
% change year-on-year -1.79% +3.70% +1.89%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North East
Permanent vacancies in the North East with a recognized job title 1,521 1,270 1,311
% of permanent IT jobs with a recognized job title 97.38% 95.78% 97.11%
Number of salaries quoted 1,326 1,072 1,144
North East median annual salary £38,000 £37,000 £37,500
Median salary % change year-on-year +2.70% -1.33% +1.35%
10th Percentile £22,250 £21,500 £23,500
90th Percentile £61,250 £56,250 £57,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Service Analyst
Job Vacancy Trend in the North East

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for Service Analyst in the North East

Service Analyst
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in the North East.

Salary trend for Service Analyst in the North East

Service Analyst
Salary Histogram in the North East

The salary distribution of IT jobs citing Service Analyst in the North East over the 6 months to 21 January 2018.

Salary histogram for Service Analyst in the North East

Service Analyst
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the North East region over the 6 months to 21 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +24 51 £21,415 +7.07% 9
Durham -11 1 - - 1
Northumberland - 1 £27,500 -
Teesside - 1 £27,500 -
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in the North East

For the 6 months to 21 January 2018, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North East region featuring Service Analyst in the job title.

1 38 (65.52%) Microsoft
2 32 (55.17%) Incident Management
3 26 (44.83%) SLA
4 24 (41.38%) Windows
5 22 (37.93%) ITIL
5 22 (37.93%) Sun
5 22 (37.93%) Active Directory
6 21 (36.21%) Microsoft Office
7 19 (32.76%) Microsoft Excel
7 19 (32.76%) Microsoft PowerPoint
8 15 (25.86%) Windows Server 2008
8 15 (25.86%) Windows XP
8 15 (25.86%) Windows Server 2012
8 15 (25.86%) Windows 10
9 11 (18.97%) ERP
10 10 (17.24%) SAP
11 9 (15.52%) Office 365
12 8 (13.79%) ITIL Foundation Certificate
12 8 (13.79%) Service Management
13 7 (12.07%) Oracle
13 7 (12.07%) Business Intelligence
13 7 (12.07%) Workday
14 6 (10.34%) LAN
14 6 (10.34%) WAN
14 6 (10.34%) Wi-Fi
14 6 (10.34%) Change Management
15 5 (8.62%) Root Cause Analysis
16 4 (6.90%) Analytical Skills
16 4 (6.90%) Agile Software Development
16 4 (6.90%) Problem Management

Service Analyst Skill Set
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (5.17%) MS Exchange
1 3 (5.17%) SharePoint
2 1 (1.72%) IBM Notes
2 1 (1.72%) Skype for Business
Applications
1 21 (36.21%) Microsoft Office
2 19 (32.76%) Microsoft Excel
2 19 (32.76%) Microsoft PowerPoint
Business Applications
1 3 (5.17%) assyst
1 3 (5.17%) SAP ERP
Cloud Services
1 9 (15.52%) Office 365
Communications & Networking
1 6 (10.34%) LAN
1 6 (10.34%) WAN
1 6 (10.34%) Wi-Fi
2 3 (5.17%) DHCP
2 3 (5.17%) DNS
3 2 (3.45%) Firewall
3 2 (3.45%) Internet
3 2 (3.45%) Network Security
3 2 (3.45%) Remote Desktop
3 2 (3.45%) TCP/IP
3 2 (3.45%) VoIP
4 1 (1.72%) iSCSI
4 1 (1.72%) SAN
4 1 (1.72%) Skype
4 1 (1.72%) SMS
Development Applications
1 3 (5.17%) JIRA
General
1 1 (1.72%) Finance
1 1 (1.72%) Legal
Miscellaneous
1 4 (6.90%) Analytical Skills
2 2 (3.45%) Computer Science
3 1 (1.72%) User Experience
Operating Systems
1 24 (41.38%) Windows
2 15 (25.86%) Windows 10
2 15 (25.86%) Windows Server 2008
2 15 (25.86%) Windows Server 2012
2 15 (25.86%) Windows XP
3 3 (5.17%) Windows 7
4 1 (1.72%) Windows Server
Processes & Methodologies
1 32 (55.17%) Incident Management
2 22 (37.93%) ITIL
3 11 (18.97%) ERP
4 8 (13.79%) Service Management
5 7 (12.07%) Business Intelligence
6 6 (10.34%) Change Management
7 5 (8.62%) Root Cause Analysis
8 4 (6.90%) Agile Software Development
8 4 (6.90%) Problem Management
9 3 (5.17%) Fault Analysis
9 3 (5.17%) Service Delivery
9 3 (5.17%) Trend Analysis
9 3 (5.17%) Workflow
10 2 (3.45%) Network Management
10 2 (3.45%) Server Monitoring
10 2 (3.45%) Ticket Management
11 1 (1.72%) Continuous Improvement
11 1 (1.72%) Customer Requirements
11 1 (1.72%) Quality Management
11 1 (1.72%) Workload Management
Qualifications
1 8 (13.79%) ITIL Foundation Certificate
2 4 (6.90%) CCNA
2 4 (6.90%) Cisco Certification
3 3 (5.17%) DV Cleared
3 3 (5.17%) SC Cleared
3 3 (5.17%) Security Cleared
4 2 (3.45%) HNC
4 2 (3.45%) MCP
5 1 (1.72%) DBS Check
5 1 (1.72%) ITIL Certification
Quality Assurance & Compliance
1 26 (44.83%) SLA
System Software
1 22 (37.93%) Active Directory
2 1 (1.72%) Hyper-V
2 1 (1.72%) VMware Infrastructure
Systems Management
1 3 (5.17%) Systems Management Server (SMS)
Vendors
1 38 (65.52%) Microsoft
2 22 (37.93%) Sun
3 10 (17.24%) SAP
4 7 (12.07%) Oracle
4 7 (12.07%) Workday
5 3 (5.17%) Cisco
5 3 (5.17%) Remedy
6 1 (1.72%) Citrix
6 1 (1.72%) Lotus
6 1 (1.72%) Mitel
6 1 (1.72%) VMware