Period
to 12 December 2017

The median annual salary for a Service Analyst was £22,125 in advertised job vacancies in the North East during the 6 months to 12 December 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
England > North East
6 months to
12 Dec 2017
Same period 2016 Same period 2015
Rank 59 99 98
Rank change year-on-year +40 -1 +4
Permanent jobs requiring a Service Analyst 54 16 20
As % of all permanent IT jobs advertised in the North East 3.63% 1.10% 1.34%
As % of the Job Titles category 3.74% 1.15% 1.38%
Number of salaries quoted 51 16 16
North East median annual salary £22,125 £20,000 £20,500
Median salary % change year-on-year +10.63% -2.44% -2.38%
10th Percentile £19,000 £17,262 £16,750
90th Percentile £37,000 £22,375 £22,000
England median annual salary £27,500 £28,000 £27,000
% change year-on-year -1.79% +3.70% +1.89%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North East
Permanent vacancies in the North East with a recognized job title 1442 1394 1447
% of permanent IT jobs with a recognized job title 97.04% 95.41% 96.85%
Number of salaries quoted 1245 1177 1256
North East median annual salary £39,513 £38,000 £37,500
Median salary % change year-on-year +3.98% +1.33% +4.17%
10th Percentile £23,000 £22,500 £24,000
90th Percentile £60,000 £57,500 £57,500
England median annual salary £50,000 £47,500 £47,000
% change year-on-year +5.26% +1.06% +4.44%

Service Analyst
Job Vacancy Trend in the North East

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for Service Analyst in the North East

Service Analyst
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in the North East.

Salary trend for Service Analyst in the North East

Service Analyst
Salary Histogram in the North East

The salary distribution of IT jobs citing Service Analyst in the North East over the 6 months to 12 December 2017.

Salary histogram for Service Analyst in the North East

Service Analyst
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the North East region over the 6 months to 12 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +29 45 £21,500 +7.50% 3
Durham -14 2 £32,500 +71.05%
Northumberland - 1 £27,500 -
Teesside - 1 £27,500 -
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in the North East

For the 6 months to 12 December 2017, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North East region featuring Service Analyst in the job title.

1 33 (61.11%) Microsoft
2 28 (51.85%) Incident Management
3 25 (46.30%) Windows
4 22 (40.74%) Active Directory
5 21 (38.89%) SLA
5 21 (38.89%) ITIL
6 20 (37.04%) Microsoft Office
7 18 (33.33%) Sun
8 15 (27.78%) Microsoft Excel
8 15 (27.78%) Windows XP
8 15 (27.78%) Microsoft PowerPoint
8 15 (27.78%) Windows Server 2008
8 15 (27.78%) Windows Server 2012
8 15 (27.78%) Windows 10
9 11 (20.37%) ERP
10 10 (18.52%) SAP
11 9 (16.67%) Office 365
12 8 (14.81%) ITIL Foundation Certificate
12 8 (14.81%) Service Management
13 7 (12.96%) Oracle
13 7 (12.96%) Business Intelligence
13 7 (12.96%) Workday
14 6 (11.11%) WAN
14 6 (11.11%) LAN
14 6 (11.11%) Wi-Fi
15 5 (9.26%) Service Delivery
15 5 (9.26%) Root Cause Analysis
16 4 (7.41%) Windows 7
16 4 (7.41%) Agile Software Development
16 4 (7.41%) Change Management

Service Analyst Skill Set
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (5.56%) SharePoint
2 2 (3.70%) IBM Notes
2 2 (3.70%) MS Exchange
3 1 (1.85%) Skype for Business
Applications
1 20 (37.04%) Microsoft Office
2 15 (27.78%) Microsoft Excel
2 15 (27.78%) Microsoft PowerPoint
Business Applications
1 3 (5.56%) assyst
1 3 (5.56%) SAP ERP
Cloud Services
1 9 (16.67%) Office 365
Communications & Networking
1 6 (11.11%) LAN
1 6 (11.11%) WAN
1 6 (11.11%) Wi-Fi
2 4 (7.41%) DHCP
2 4 (7.41%) DNS
3 3 (5.56%) Internet
3 3 (5.56%) Network Security
3 3 (5.56%) TCP/IP
3 3 (5.56%) VoIP
4 2 (3.70%) Firewall
4 2 (3.70%) Remote Desktop
5 1 (1.85%) iSCSI
5 1 (1.85%) SAN
5 1 (1.85%) Skype
Development Applications
1 3 (5.56%) JIRA
General
1 2 (3.70%) Finance
2 1 (1.85%) Banking
2 1 (1.85%) Legal
2 1 (1.85%) Manufacturing
Miscellaneous
1 3 (5.56%) Analytical Skills
2 2 (3.70%) Computer Science
3 1 (1.85%) Life Science
3 1 (1.85%) User Experience
Operating Systems
1 25 (46.30%) Windows
2 15 (27.78%) Windows 10
2 15 (27.78%) Windows Server 2008
2 15 (27.78%) Windows Server 2012
2 15 (27.78%) Windows XP
3 4 (7.41%) Windows 7
4 2 (3.70%) Windows Server
5 1 (1.85%) Windows 8
Processes & Methodologies
1 28 (51.85%) Incident Management
2 21 (38.89%) ITIL
3 11 (20.37%) ERP
4 8 (14.81%) Service Management
5 7 (12.96%) Business Intelligence
6 5 (9.26%) Root Cause Analysis
6 5 (9.26%) Service Delivery
7 4 (7.41%) Agile Software Development
7 4 (7.41%) Change Management
8 3 (5.56%) Problem Management
8 3 (5.56%) Trend Analysis
8 3 (5.56%) Workflow
9 2 (3.70%) Enterprise Architecture
9 2 (3.70%) Fault Analysis
9 2 (3.70%) Network Management
9 2 (3.70%) Server Monitoring
9 2 (3.70%) Ticket Management
10 1 (1.85%) Document Management
10 1 (1.85%) TOGAF
10 1 (1.85%) Validation
Qualifications
1 8 (14.81%) ITIL Foundation Certificate
2 4 (7.41%) CCNA
2 4 (7.41%) Cisco Certification
3 3 (5.56%) DV Cleared
3 3 (5.56%) SC Cleared
3 3 (5.56%) Security Cleared
4 2 (3.70%) HNC
4 2 (3.70%) MCP
5 1 (1.85%) DBS Check
5 1 (1.85%) HND
5 1 (1.85%) ISEB
5 1 (1.85%) ITIL Certification
Quality Assurance & Compliance
1 21 (38.89%) SLA
System Software
1 22 (40.74%) Active Directory
2 1 (1.85%) Citrix Presentation Server
2 1 (1.85%) Hyper-V
2 1 (1.85%) VMware Infrastructure
2 1 (1.85%) XenApp
Systems Management
1 4 (7.41%) Systems Management Server (SMS)
2 1 (1.85%) SCCM
2 1 (1.85%) SCOM
2 1 (1.85%) SCOrch
2 1 (1.85%) SCSM
Vendors
1 33 (61.11%) Microsoft
2 18 (33.33%) Sun
3 10 (18.52%) SAP
4 7 (12.96%) Oracle
4 7 (12.96%) Workday
5 4 (7.41%) Cisco
6 3 (5.56%) Remedy
7 2 (3.70%) Citrix
7 2 (3.70%) Lotus
8 1 (1.85%) Mitel
8 1 (1.85%) VMware