Period
to 16 January 2018

The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 16 January 2018 with a comparison to the same period in the previous 2 years.

Service Management
England > North East
6 months to
16 Jan 2018
Same period 2017 Same period 2016
Rank 60 78 71
Rank change year-on-year +18 -7 +14
Permanent jobs citing Service Management 68 31 44
As % of all permanent IT jobs advertised in the North East 4.40% 2.32% 3.24%
As % of the Processes & Methodologies category 5.02% 2.72% 3.62%
Number of salaries quoted 62 29 27
North East median annual salary £43,500 £47,500 £50,000
Median salary % change year-on-year -8.42% -5.00% -16.67%
10th Percentile £32,725 £31,250 £25,244
90th Percentile £55,000 £57,500 £77,500
England median annual salary £50,000 £46,000 £47,500
% change year-on-year +8.70% -3.16% -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for process or methodology skills.

All Process and Methodology Skills
North East
Permanent vacancies with a requirement for process or methodology skills 1,354 1,138 1,216
As % of all permanent IT jobs advertised in the North East 87.64% 85.05% 89.41%
Number of salaries quoted 1,178 946 1,061
North East median annual salary £40,000 £37,500 £37,500
Median salary % change year-on-year +6.67% - -
10th Percentile £24,750 £22,500 £24,500
90th Percentile £62,500 £57,500 £58,750
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Management
Job Vacancy Trend in the North East

Job postings citing Service Management as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for Service Management in the North East

Service Management
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the North East.

Salary trend for Service Management in the North East

Service Management
Salary Histogram in the North East

The salary distribution of IT jobs citing Service Management in the North East over the 6 months to 16 January 2018.

Salary histogram for Service Management in the North East

Service Management
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the North East region over the 6 months to 16 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +16 49 £42,899 -14.20% 17
Durham -12 9 £38,531 -14.38% 1
Northumberland - 8 £55,000 -
Service Management
England

For the 6 months to 16 January 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North East region with a requirement for Service Management.

1 41 (60.29%) ITIL
2 34 (50.00%) Service Delivery
2 34 (50.00%) Change Management
3 30 (44.12%) ITSM
4 27 (39.71%) Incident Management
5 25 (36.76%) Problem Management
6 15 (22.06%) SLA
6 15 (22.06%) Supplier Management
7 14 (20.59%) ITIL V3
8 12 (17.65%) Stakeholder Management
9 11 (16.18%) Service Delivery Management
10 9 (13.24%) Microsoft
10 9 (13.24%) Project Management
10 9 (13.24%) Analytical Skills
10 9 (13.24%) Technical Architecture
11 8 (11.76%) Performance Metrics
11 8 (11.76%) Change Control
11 8 (11.76%) Intranet
12 7 (10.29%) Virtual Team
12 7 (10.29%) Data Analysis
13 6 (8.82%) SC Cleared
13 6 (8.82%) Security Cleared
13 6 (8.82%) Release Management
13 6 (8.82%) Finance
13 6 (8.82%) Sun
13 6 (8.82%) ITIL Certification
13 6 (8.82%) Coaching
14 5 (7.35%) Contract Management
14 5 (7.35%) Active Directory
14 5 (7.35%) Systems Management Server (SMS)

Service Management
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (2.94%) CMS
2 1 (1.47%) MS Exchange
Applications
1 1 (1.47%) Microsoft Office
Business Applications
1 4 (5.88%) Dynamics AX
Cloud Services
1 1 (1.47%) Office 365
Communications & Networking
1 8 (11.76%) Intranet
2 2 (2.94%) SMS
3 1 (1.47%) LAN
3 1 (1.47%) WAN
3 1 (1.47%) Wi-Fi
Database & Business Intelligence
1 1 (1.47%) Oracle Database
1 1 (1.47%) Oracle Reports
1 1 (1.47%) RDBMS
1 1 (1.47%) Relational Database
1 1 (1.47%) SQL Server
1 1 (1.47%) SQLPlus
General
1 6 (8.82%) Finance
2 5 (7.35%) Banking
3 2 (2.94%) Marketing
Job Titles
1 26 (38.24%) Service Manager
2 20 (29.41%) IT Manager
3 16 (23.53%) Analyst
4 15 (22.06%) Delivery Manager
4 15 (22.06%) IT Services Manager
4 15 (22.06%) Services Delivery Manager
5 9 (13.24%) ITIL Manager
6 8 (11.76%) Global Services Delivery Manager
6 8 (11.76%) ITIL Service Manager
6 8 (11.76%) Service Analyst
7 6 (8.82%) Business Analyst
7 6 (8.82%) Incident Manager
7 6 (8.82%) Major Incident Manager
8 5 (7.35%) Service Management Analyst
8 5 (7.35%) Vendor Manager
9 4 (5.88%) Applications Support
9 4 (5.88%) IT Services Delivery Manager
9 4 (5.88%) ITIL Service Delivery Manager
10 3 (4.41%) Junior
10 3 (4.41%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 4 (5.88%) RESTful
1 4 (5.88%) Web Services
2 1 (1.47%) COM
Miscellaneous
1 9 (13.24%) Analytical Skills
2 7 (10.29%) Virtual Team
3 2 (2.94%) CMDB
4 1 (1.47%) Greenfield Project
Operating Systems
1 4 (5.88%) Linux
1 4 (5.88%) Red Hat Enterprise Linux
1 4 (5.88%) Windows
2 1 (1.47%) Unix
2 1 (1.47%) Windows 10
2 1 (1.47%) Windows Server 2008
2 1 (1.47%) Windows Server 2012
2 1 (1.47%) Windows XP
Processes & Methodologies
1 41 (60.29%) ITIL
2 34 (50.00%) Change Management
2 34 (50.00%) Service Delivery
3 30 (44.12%) ITSM
4 27 (39.71%) Incident Management
5 25 (36.76%) Problem Management
6 15 (22.06%) Supplier Management
7 14 (20.59%) ITIL V3
8 12 (17.65%) Stakeholder Management
9 11 (16.18%) Service Delivery Management
10 9 (13.24%) Project Management
10 9 (13.24%) Technical Architecture
11 8 (11.76%) Change Control
11 8 (11.76%) Performance Metrics
12 7 (10.29%) Data Analysis
13 6 (8.82%) Coaching
13 6 (8.82%) Release Management
14 5 (7.35%) Contract Management
14 5 (7.35%) High Availability
15 4 (5.88%) Swim Lanes
Programming Languages
1 1 (1.47%) C
1 1 (1.47%) Shell Script
1 1 (1.47%) SQL
Qualifications
1 6 (8.82%) ITIL Certification
1 6 (8.82%) SC Cleared
1 6 (8.82%) Security Cleared
2 2 (2.94%) APMP
2 2 (2.94%) ISEB
2 2 (2.94%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 15 (22.06%) SLA
2 2 (2.94%) PMO
System Software
1 5 (7.35%) Active Directory
Systems Management
1 5 (7.35%) Systems Management Server (SMS)
Vendors
1 9 (13.24%) Microsoft
2 6 (8.82%) Sun
3 2 (2.94%) HP
4 1 (1.47%) Infor
4 1 (1.47%) Oracle
4 1 (1.47%) SAP