Period
to

The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 27 May 2022 with a comparison to the same period in the previous 2 years.

Service Management
England > North East
6 months to
27 May 2022
Same period 2021 Same period 2020
Rank 68 83 51
Rank change year-on-year +15 -32 +15
Permanent jobs citing Service Management 43 19 41
As % of all permanent jobs advertised in the North East 2.83% 1.67% 3.79%
As % of the Processes & Methodologies category 3.22% 1.82% 4.07%
Number of salaries quoted 31 13 23
10th Percentile £23,500 £27,850 £31,500
25th Percentile £26,625 £33,750 £32,500
Median annual salary (50th Percentile) £40,000 £45,000 £40,000
Median % change year-on-year -11.11% +12.50% -
75th Percentile £58,125 £65,000 £51,250
90th Percentile £96,250 £66,000 £72,312
England median annual salary £52,500 £52,000 £54,478
% change year-on-year +0.96% -4.55% +8.96%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for process or methodology skills.

All Process and Methodology Skills
North East
Permanent vacancies with a requirement for process or methodology skills 1,334 1,045 1,008
As % of all permanent IT jobs advertised in the North East 87.88% 91.59% 93.25%
Number of salaries quoted 954 798 728
10th Percentile £25,825 £28,675 £24,750
25th Percentile £33,250 £33,750 £32,500
Median annual salary (50th Percentile) £42,500 £45,000 £42,250
Median % change year-on-year -5.56% +6.51% +5.63%
75th Percentile £58,750 £57,500 £52,500
90th Percentile £80,000 £65,000 £62,500
England median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - +4.76%

Service Management
Job Vacancy Trend in the North East

Job postings citing Service Management as a proportion of all IT jobs advertised in the North East.

Job vacancy trend for Service Management in the North East

Service Management
Salary Trend in the North East

3-month moving average salary quoted in jobs citing Service Management in the North East.

Salary trend for Service Management in the North East

Service Management
Salary Histogram in the North East

Salary distribution for jobs citing Service Management in the North East over the 6 months to 27 May 2022.

Salary histogram for Service Management in the North East

Service Management
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the North East region over the 6 months to 27 May 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Tyne and Wear +1 23 £50,000 +11.11% 3
Durham 0 19 £37,500 -40.00% 2
Northumberland - 1 £24,000 -
Service Management
England

For the 6 months to 27 May 2022, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region with a requirement for Service Management.

1 25 (58.14%) ITIL
2 21 (48.84%) Social Skills
3 17 (39.53%) Public Sector
4 15 (34.88%) ITSM
5 14 (32.56%) Service Design
6 13 (30.23%) Problem Management
7 12 (27.91%) DBS Check
7 12 (27.91%) Self-Motivation
7 12 (27.91%) Microsoft Excel
7 12 (27.91%) NEC
7 12 (27.91%) Northgate
8 11 (25.58%) Security Cleared
9 10 (23.26%) Analytics
9 10 (23.26%) Service Delivery
10 9 (20.93%) SLA
10 9 (20.93%) Incident Management
11 8 (18.60%) Microsoft 365
11 8 (18.60%) Problem-Solving
11 8 (18.60%) Major Incident Management
12 7 (16.28%) Influencing Skills
12 7 (16.28%) Microsoft
13 6 (13.95%) Line Management
13 6 (13.95%) Azure
14 5 (11.63%) Continuous Improvement
14 5 (11.63%) Finance
15 4 (9.30%) Active Directory
15 4 (9.30%) Windows
15 4 (9.30%) Linux
15 4 (9.30%) ITIL V3
15 4 (9.30%) Capacity Management

Service Management
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (6.98%) Exchange Server 2013
1 3 (6.98%) SharePoint
1 3 (6.98%) Skype for Business
2 2 (4.65%) Tomcat
Applications
1 12 (27.91%) Microsoft Excel
Cloud Services
1 8 (18.60%) Microsoft 365
2 6 (13.95%) Azure
3 4 (9.30%) AWS
4 3 (6.98%) GCP
5 1 (2.33%) Dynamics 365
Communications & Networking
1 3 (6.98%) Internet
1 3 (6.98%) Remote Desktop
1 3 (6.98%) Skype
2 2 (4.65%) Firewall
2 2 (4.65%) IPv4
2 2 (4.65%) IPv6
2 2 (4.65%) VPN
Database & Business Intelligence
1 3 (6.98%) Amazon RDS
General
1 21 (48.84%) Social Skills
2 17 (39.53%) Public Sector
3 7 (16.28%) Influencing Skills
4 5 (11.63%) Finance
5 3 (6.98%) Inclusion and Diversity
6 2 (4.65%) Analytical Skills
6 2 (4.65%) Organisational Skills
7 1 (2.33%) Back Office
7 1 (2.33%) Law
7 1 (2.33%) Presentation Skills
7 1 (2.33%) Retail
Job Titles
1 14 (32.56%) Analyst
2 4 (9.30%) Incident Analyst
2 4 (9.30%) Major Incident Analyst
2 4 (9.30%) Problem Manager
3 3 (6.98%) IT Manager
4 2 (4.65%) Applications Engineer
4 2 (4.65%) Architect
4 2 (4.65%) Developer
4 2 (4.65%) IT Technician
4 2 (4.65%) Java Developer
4 2 (4.65%) Linux Specialist
4 2 (4.65%) Senior Developer
4 2 (4.65%) Senior Java Developer
4 2 (4.65%) Service Analyst
4 2 (4.65%) Service Desk Analyst
4 2 (4.65%) Service Manager
4 2 (4.65%) Systems Engineer
5 1 (2.33%) Cloud Architect
5 1 (2.33%) Cloud Solutions Architect
5 1 (2.33%) Systems Integration Architect
Libraries, Frameworks & Software Standards
1 2 (4.65%) Kafka
1 2 (4.65%) LAMP
Miscellaneous
1 12 (27.91%) Self-Motivation
2 3 (6.98%) FMCG
3 2 (4.65%) Data Protection Act
4 1 (2.33%) Driving Licence
4 1 (2.33%) Smartphone
Operating Systems
1 4 (9.30%) Linux
1 4 (9.30%) Windows
2 3 (6.98%) Windows Server
3 2 (4.65%) Debian
3 2 (4.65%) Red Hat Enterprise Linux
Processes & Methodologies
1 25 (58.14%) ITIL
2 15 (34.88%) ITSM
3 14 (32.56%) Service Design
4 13 (30.23%) Problem Management
5 10 (23.26%) Analytics
5 10 (23.26%) Service Delivery
6 9 (20.93%) Incident Management
7 8 (18.60%) Major Incident Management
7 8 (18.60%) Problem-Solving
8 6 (13.95%) Line Management
9 5 (11.63%) Continuous Improvement
10 4 (9.30%) Capacity Management
10 4 (9.30%) ITIL 4
10 4 (9.30%) ITIL V3
11 3 (6.98%) Business Transformation
11 3 (6.98%) Data Protection
11 3 (6.98%) Enterprise Architecture
11 3 (6.98%) Mentoring
11 3 (6.98%) Straight-Through Processing
11 3 (6.98%) Technical Architecture
Programming Languages
1 3 (6.98%) SQL
2 2 (4.65%) Java
Qualifications
1 12 (27.91%) DBS Check
2 11 (25.58%) Security Cleared
3 3 (6.98%) SC Cleared
4 1 (2.33%) AWS Certification
4 1 (2.33%) CAPM
4 1 (2.33%) PMI Certification
4 1 (2.33%) TOGAF Certification
Quality Assurance & Compliance
1 9 (20.93%) SLA
2 2 (4.65%) QA
3 1 (2.33%) GDPR
System Software
1 4 (9.30%) Active Directory
Systems Management
1 2 (4.65%) Ansible
1 2 (4.65%) Puppet
Vendors
1 12 (27.91%) NEC
1 12 (27.91%) Northgate
2 7 (16.28%) Microsoft
3 3 (6.98%) Citrix
3 3 (6.98%) Google
3 3 (6.98%) Mitel
3 3 (6.98%) OneLogin
4 2 (4.65%) ServiceNow