Period
to 20 July 2017

The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 20 July 2017 with a comparison to the same period in the previous 2 years.

Service Management
England > North East
6 months to
20 Jul 2017
Same period 2016 Same period 2015
Rank 66 74 91
Rank change year-on-year +8 +17 +7
Permanent jobs citing Service Management 33 48 31
As % of all permanent IT jobs advertised in the North East 2.73% 3.15% 1.96%
As % of the Processes & Methodologies category 3.05% 3.61% 2.29%
Number of salaries quoted 29 37 11
North East median annual salary £36,500 £41,500 £32,500
Median salary % change year-on-year -12.05% +27.69% -
10th Percentile £30,570 £28,500 £18,500
90th Percentile £48,750 £54,250 £57,500
England median annual salary £47,500 £47,500 £48,000
% change year-on-year - -1.04% +1.05%

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for process and methodology skills.

Process & Methodology Skills
North East
Permanent job vacancies with a requirement for process and methodology skills 1083 1330 1353
As % of all permanent IT job vacancies advertised in the North East 89.50% 87.16% 85.69%
Number of salaries quoted 956 1158 1125
North East median annual salary £37,500 £38,000 £38,000
Median salary % change year-on-year -1.32% - +8.57%
10th Percentile £22,750 £23,500 £25,500
90th Percentile £55,000 £63,750 £58,750
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Management
Job Vacancy Trend in the North East

Job postings citing Service Management as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for Service Management in the North East

Service Management
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the North East.

Salary trend for Service Management in the North East

Service Management
Salary Histogram in the North East

The salary distribution of IT jobs citing Service Management in the North East over the 6 months to 20 July 2017.

Salary histogram for Service Management in the North East

Service Management
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the North East region over the 6 months to 20 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +6 25 £37,500 -7.98% 2
Teesside - 2 £36,500 -
Service Management
England

For the 6 months to 20 July 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North East region with a requirement for Service Management.

1 26 (78.79%) ITIL
2 14 (42.42%) Service Delivery
3 9 (27.27%) Continuous Improvement
4 8 (24.24%) Active Directory
5 7 (21.21%) Windows
5 7 (21.21%) ITSM
5 7 (21.21%) Benchmarking
5 7 (21.21%) Project Management
5 7 (21.21%) Enterprise Architecture
6 6 (18.18%) TOGAF
6 6 (18.18%) Microsoft
6 6 (18.18%) Wi-Fi
6 6 (18.18%) Migration
7 5 (15.15%) Stakeholder Management
7 5 (15.15%) Finance
7 5 (15.15%) Change Management
7 5 (15.15%) Firewall
7 5 (15.15%) Unix
7 5 (15.15%) Microsoft Office
7 5 (15.15%) DNS
7 5 (15.15%) Shell Script
7 5 (15.15%) Windows Server
8 4 (12.12%) Task Automation
8 4 (12.12%) Microsoft Certification
8 4 (12.12%) ITIL Certification
8 4 (12.12%) SAN
8 4 (12.12%) VPN
8 4 (12.12%) MCSA
8 4 (12.12%) MS Exchange
8 4 (12.12%) VMware

Service Management
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (12.12%) Exchange Server 2010
1 4 (12.12%) MS Exchange
2 1 (3.03%) Drupal
2 1 (3.03%) SharePoint
Applications
1 5 (15.15%) Microsoft Office
Business Applications
1 1 (3.03%) Movex
1 1 (3.03%) Oracle EBS
1 1 (3.03%) SAP ERP
Cloud Services
1 4 (12.12%) Microsoft Azure
1 4 (12.12%) Office 365
Communications & Networking
1 6 (18.18%) Wi-Fi
2 5 (15.15%) DNS
2 5 (15.15%) Firewall
3 4 (12.12%) SAN
3 4 (12.12%) VPN
4 2 (6.06%) LAN
4 2 (6.06%) WAN
5 1 (3.03%) DHCP
5 1 (3.03%) Internet
5 1 (3.03%) Intrusion Detection
Database & Business Intelligence
1 1 (3.03%) GIS
1 1 (3.03%) Oracle Database
1 1 (3.03%) RDBMS
1 1 (3.03%) Relational Database
1 1 (3.03%) SAP HANA
1 1 (3.03%) SQL Server
1 1 (3.03%) SQLPlus
Development Applications
1 1 (3.03%) SQL Server Management Studio (SSMS)
1 1 (3.03%) Toad
General
1 5 (15.15%) Finance
2 1 (3.03%) Manufacturing
Job Titles
1 14 (42.42%) Service Manager
2 7 (21.21%) Delivery Manager
3 6 (18.18%) Services Delivery Manager
4 5 (15.15%) Analyst
5 4 (12.12%) Architect
6 3 (9.09%) Infrastructure Specialist
6 3 (9.09%) Infrastructure Team Leader
6 3 (9.09%) Service Analyst
6 3 (9.09%) Service Design Manager
6 3 (9.09%) Service Management Manager
6 3 (9.09%) Team Leader
7 2 (6.06%) Data Manager
7 2 (6.06%) Infrastructure Architect
7 2 (6.06%) IT Services Manager
7 2 (6.06%) ITIL Manager
7 2 (6.06%) ITIL Service Manager
7 2 (6.06%) Metrics Analyst
7 2 (6.06%) Service Architect
7 2 (6.06%) Service Transition Manager
7 2 (6.06%) Transition Manager
Miscellaneous
1 2 (6.06%) Analytical Skills
1 2 (6.06%) CMDB
1 2 (6.06%) Management Information System
1 2 (6.06%) User Experience
2 1 (3.03%) AS400
Operating Systems
1 7 (21.21%) Windows
2 5 (15.15%) Unix
2 5 (15.15%) Windows Server
Processes & Methodologies
1 26 (78.79%) ITIL
2 14 (42.42%) Service Delivery
3 9 (27.27%) Continuous Improvement
4 7 (21.21%) Benchmarking
4 7 (21.21%) Enterprise Architecture
4 7 (21.21%) ITSM
4 7 (21.21%) Project Management
5 6 (18.18%) Migration
5 6 (18.18%) TOGAF
6 5 (15.15%) Change Management
6 5 (15.15%) Stakeholder Management
7 4 (12.12%) Incident Management
7 4 (12.12%) Task Automation
8 3 (9.09%) Asset Management
8 3 (9.09%) Business Analysis
8 3 (9.09%) Configuration Management
8 3 (9.09%) ITIL V3
8 3 (9.09%) Performance Management
8 3 (9.09%) Service Design
9 2 (6.06%) PRINCE2
Programming Languages
1 5 (15.15%) Shell Script
2 1 (3.03%) SQL
Qualifications
1 4 (12.12%) ITIL Certification
1 4 (12.12%) MCSA
1 4 (12.12%) Microsoft Certification
2 2 (6.06%) Degree
3 1 (3.03%) BPSS Clearance
3 1 (3.03%) HND
3 1 (3.03%) Security Cleared
Quality Assurance & Compliance
1 1 (3.03%) ISO 9000
1 1 (3.03%) ISO/IEC 20000
1 1 (3.03%) ISO/IEC 27001
1 1 (3.03%) Sarbanes-Oxley
1 1 (3.03%) SLA
System Software
1 8 (24.24%) Active Directory
2 4 (12.12%) VMware Infrastructure
Systems Management
1 1 (3.03%) FortiGate
1 1 (3.03%) SCCM
1 1 (3.03%) SCOM
1 1 (3.03%) SCOrch
1 1 (3.03%) SCSM
Vendors
1 6 (18.18%) Microsoft
2 4 (12.12%) VMware
3 3 (9.09%) HP
4 1 (3.03%) CheckPoint
4 1 (3.03%) Fortinet
4 1 (3.03%) JD Edwards
4 1 (3.03%) Oracle
4 1 (3.03%) Peregrine
4 1 (3.03%) Remedy
4 1 (3.03%) SAP
North East
Reed Technology
Salary: £33000 - £40000 per annum + bonus + benefits
Posted: 2 days ago
Newcastle upon Tyne
Hays Specialist Recruitment Ltd
Salary: £38000.00 - £40000.00 per annum
Posted: 21 days ago