Period
to 23 July 2018

The median annual salary for a Service Analyst was £27,000 in advertised job vacancies in England during the 6 months to 23 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
UK > England
6 months to
23 Jul 2018
Same period 2017 Same period 2016
Rank 280 271 232
Rank change year-on-year -9 -39 +25
Permanent jobs requiring a Service Analyst 1,932 2,097 2,829
As % of all permanent IT jobs advertised in England 1.19% 1.25% 1.48%
As % of the Job Titles category 1.24% 1.30% 1.54%
Number of salaries quoted 1,597 1,576 2,446
England median annual salary £27,000 £27,500 £27,500
Median salary % change year-on-year -1.82% - -
10th Percentile £18,825 £18,500 £19,000
90th Percentile £50,000 £52,500 £51,750
UK median annual salary £26,500 £27,500 £27,500
% change year-on-year -3.64% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 155,778 160,714 184,195
% of permanent IT jobs with a recognized job title 96.29% 96.18% 96.65%
Number of salaries quoted 126,915 131,711 156,517
England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £81,250 £78,750 £77,500
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Service Analyst
Job Vacancy Trend in England

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Analyst in England

Service Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in England.

Salary trend for Service Analyst in England

Service Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Service Analyst in England over the 6 months to 23 July 2018.

Salary histogram for Service Analyst in England

Service Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the England region over the 6 months to 23 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -52 708 £32,500 - 32
North of England +54 388 £22,500 - 42
South East -65 346 £25,000 +6.38% 32
North West +69 199 £25,000 +11.11% 15
East of England +68 184 £23,500 -14.55% 15
South West +22 166 £24,000 -5.88% 11
Yorkshire +21 157 £21,000 -6.67% 21
Midlands +33 156 £23,000 +9.52% 17
West Midlands +28 96 £25,500 +13.33% 11
East Midlands +16 60 £22,000 +4.76% 6
North East -16 32 £21,000 +5.00% 6
Service Analyst
UK

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 23 July 2018, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Analyst in the job title.

1 928 (48.03%) Windows
2 815 (42.18%) ITIL
3 693 (35.87%) Microsoft
4 692 (35.82%) Active Directory
5 563 (29.14%) Microsoft Office
6 552 (28.57%) Finance
7 432 (22.36%) Windows 7
8 322 (16.67%) SLA
9 312 (16.15%) Service Management
10 287 (14.86%) Office 365
11 267 (13.82%) Citrix
12 255 (13.20%) Windows 10
13 242 (12.53%) Problem-Solving
14 198 (10.25%) Windows Server
15 183 (9.47%) MS Exchange
16 182 (9.42%) Incident Management
17 175 (9.06%) SQL
18 166 (8.59%) Analytical Skills
19 154 (7.97%) Banking
20 153 (7.92%) Cisco
21 149 (7.71%) Microsoft Excel
22 148 (7.66%) Service Delivery
22 148 (7.66%) Problem Management
23 143 (7.40%) ITSM
24 140 (7.25%) Law
25 137 (7.09%) VMware
26 133 (6.88%) Change Management
27 123 (6.37%) SCCM
27 123 (6.37%) Microsoft Certification
28 121 (6.26%) Legal

Service Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 183 (9.47%) MS Exchange
2 74 (3.83%) Exchange Server 2010
3 59 (3.05%) Exchange Server 2013
4 48 (2.48%) SharePoint
5 32 (1.66%) Blackberry Enterprise Server
6 31 (1.60%) Skype for Business
7 24 (1.24%) IIS
8 10 (0.52%) Exchange Server 2007
9 9 (0.47%) SAS
10 8 (0.41%) IBM Notes
10 8 (0.41%) SharePoint 2013
11 7 (0.36%) Exchange Server 2003
12 6 (0.31%) Confluence
12 6 (0.31%) SharePoint 2010
13 4 (0.21%) Apache
13 4 (0.21%) BizTalk Server
13 4 (0.21%) Quickr
13 4 (0.21%) WebSphere
13 4 (0.21%) WordPress
14 3 (0.16%) Tomcat
Applications
1 563 (29.14%) Microsoft Office
2 149 (7.71%) Microsoft Excel
3 85 (4.40%) Microsoft PowerPoint
4 28 (1.45%) MS Visio
5 16 (0.83%) Spreadsheet
6 12 (0.62%) Microsoft Project
7 3 (0.16%) SPSS
8 1 (0.052%) 3ds Max
8 1 (0.052%) Adobe Creative Suite
8 1 (0.052%) MicroStation
Business Applications
1 12 (0.62%) Remedy ITSM
2 9 (0.47%) Dynamics AX
3 8 (0.41%) Dynamics CRM
4 7 (0.36%) Infor SunSystems
4 7 (0.36%) ReMetrica
5 6 (0.31%) Dynamics NAV
6 5 (0.26%) assyst
6 5 (0.26%) Oracle EBS
7 4 (0.21%) Cognos Business Intelligence
7 4 (0.21%) Cognos TM1
7 4 (0.21%) Eikon
8 3 (0.16%) SAP Hybris
9 2 (0.10%) Elite 3E
9 2 (0.10%) Magento
10 1 (0.052%) MetaTrader
10 1 (0.052%) PeopleSoft HCM
10 1 (0.052%) Relativity
10 1 (0.052%) Sage X3
10 1 (0.052%) SAP Business ByDesign
10 1 (0.052%) Sonata
Cloud Services
1 287 (14.86%) Office 365
2 47 (2.43%) Microsoft Azure
3 19 (0.98%) Amazon AWS
4 10 (0.52%) Mimecast
5 8 (0.41%) IaaS
6 7 (0.36%) Adobe Creative Cloud
7 6 (0.31%) Cloud Computing
7 6 (0.31%) SaaS
8 3 (0.16%) G Suite
9 2 (0.10%) Amazon EC2
9 2 (0.10%) Amazon S3
9 2 (0.10%) Dynamics 365
9 2 (0.10%) Force.com
9 2 (0.10%) PaaS
9 2 (0.10%) Route 53
9 2 (0.10%) Salesforce Service Cloud
10 1 (0.052%) iTunes
10 1 (0.052%) OneDrive
10 1 (0.052%) SuccessFactors
Communications & Networking
1 91 (4.71%) VPN
2 87 (4.50%) TCP/IP
3 79 (4.09%) Firewall
4 77 (3.99%) LAN
5 63 (3.26%) DNS
6 62 (3.21%) WAN
7 49 (2.54%) Internet
8 47 (2.43%) DHCP
9 33 (1.71%) VoIP
10 29 (1.50%) Remote Desktop
11 24 (1.24%) Wireless
12 23 (1.19%) SAN
13 17 (0.88%) Wi-Fi
14 13 (0.67%) Skype
15 12 (0.62%) IP Telephony
16 11 (0.57%) Intranet
17 9 (0.47%) ADSL
17 9 (0.47%) SMS
18 7 (0.36%) VLAN
19 6 (0.31%) Cisco IPT
Database & Business Intelligence
1 70 (3.62%) SQL Server
2 17 (0.88%) SQL Server Reporting Services
3 9 (0.47%) Data Mining
4 8 (0.41%) MySQL
5 7 (0.36%) MS Access
5 7 (0.36%) SQL Server 2008
6 5 (0.26%) Blockchain
6 5 (0.26%) Oracle Database
6 5 (0.26%) SQL Server Integration Services
7 4 (0.21%) BusinessObjects
7 4 (0.21%) Crystal Reports
7 4 (0.21%) Power BI
7 4 (0.21%) Relational Database
8 3 (0.16%) Data Warehouse
9 2 (0.10%) Amazon RDS
9 2 (0.10%) Oracle Database 10g
9 2 (0.10%) Oracle Reports
10 1 (0.052%) Apache Cassandra
10 1 (0.052%) Big Data
10 1 (0.052%) SAP HANA
Development Applications
1 16 (0.83%) JIRA
2 7 (0.36%) Visual Studio
3 6 (0.31%) Selenium
4 3 (0.16%) JMeter
5 2 (0.10%) Ant
5 2 (0.10%) HP UFT
5 2 (0.10%) LoadRunner
5 2 (0.10%) WinDbg
6 1 (0.052%) Bitbucket
6 1 (0.052%) Jenkins
6 1 (0.052%) JUnit
6 1 (0.052%) NUnit
6 1 (0.052%) Octopus Deploy
6 1 (0.052%) Team Foundation Server
6 1 (0.052%) TeamCity
6 1 (0.052%) TestNG
General
1 552 (28.57%) Finance
2 154 (7.97%) Banking
3 140 (7.25%) Law
4 121 (6.26%) Legal
5 96 (4.97%) Telecoms
6 86 (4.45%) Retail
7 68 (3.52%) Back Office
8 31 (1.60%) Marketing
9 29 (1.50%) Front Office
10 27 (1.40%) Investment Banking
11 23 (1.19%) Manufacturing
11 23 (1.19%) Publishing
12 15 (0.78%) Financial Institution
13 13 (0.67%) Advertising
14 12 (0.62%) Games
15 10 (0.52%) Electronics
15 10 (0.52%) Retail Banking
16 9 (0.47%) French Language
16 9 (0.47%) International Banking
17 6 (0.31%) Local Government
Libraries, Frameworks & Software Standards
1 18 (0.93%) Web Services
2 15 (0.78%) .NET
3 14 (0.72%) FIX Protocol
4 13 (0.67%) HTML
5 12 (0.62%) XML
6 11 (0.57%) CSS
7 9 (0.47%) SOAP
8 6 (0.31%) XSD
8 6 (0.31%) XSLT
9 5 (0.26%) Flash
9 5 (0.26%) J2EE
9 5 (0.26%) LINQ
10 4 (0.21%) COM
10 4 (0.21%) MDX
10 4 (0.21%) REST
10 4 (0.21%) XMPP
11 3 (0.16%) Middleware
12 2 (0.10%) J2SE
12 2 (0.10%) LDAP
12 2 (0.10%) RESTful
Miscellaneous
1 166 (8.59%) Analytical Skills
2 95 (4.92%) Self-Motivation
3 76 (3.93%) Management Information System
4 64 (3.31%) Blackberry
5 57 (2.95%) iPhone
6 41 (2.12%) Video Conferencing
7 35 (1.81%) Driving Licence
8 34 (1.76%) Equities
9 30 (1.55%) Data Centre
10 22 (1.14%) Smartphone
11 21 (1.09%) Derivative
11 21 (1.09%) iPad
12 19 (0.98%) Fintech
12 19 (0.98%) Foreign Exchange (FX)
13 18 (0.93%) Fat Client
13 18 (0.93%) Thin Client
14 15 (0.78%) Computer Science
14 15 (0.78%) Fixed Income
14 15 (0.78%) User Experience
15 12 (0.62%) Enterprise Software
Operating Systems
1 928 (48.03%) Windows
2 432 (22.36%) Windows 7
3 255 (13.20%) Windows 10
4 198 (10.25%) Windows Server
5 121 (6.26%) Windows Server 2012
6 71 (3.67%) Windows Server 2008
7 66 (3.42%) Windows 8
8 52 (2.69%) Android
9 51 (2.64%) Linux
9 51 (2.64%) Mac OS X
10 46 (2.38%) Apple iOS
11 41 (2.12%) Windows XP
12 34 (1.76%) Unix
13 29 (1.50%) Windows Server 2003
14 16 (0.83%) Mac OS
15 7 (0.36%) CentOS
16 4 (0.21%) BlackBerry OS
16 4 (0.21%) Debian
16 4 (0.21%) Ubuntu
16 4 (0.21%) Windows Phone
Processes & Methodologies
1 815 (42.18%) ITIL
2 312 (16.15%) Service Management
3 242 (12.53%) Problem-Solving
4 182 (9.42%) Incident Management
5 148 (7.66%) Problem Management
5 148 (7.66%) Service Delivery
6 143 (7.40%) ITSM
7 133 (6.88%) Change Management
8 99 (5.12%) Time Management
9 92 (4.76%) Agile Software Development
10 79 (4.09%) Stakeholder Management
11 77 (3.99%) Ticket Management
12 75 (3.88%) Business Analysis
13 74 (3.83%) ITIL V3
14 67 (3.47%) Knowledge Management
15 59 (3.05%) Project Management
16 57 (2.95%) Statistics
17 53 (2.74%) Process Improvement
18 50 (2.59%) CRM
19 47 (2.43%) Business Intelligence
Programming Languages
1 175 (9.06%) SQL
2 53 (2.74%) PowerShell
3 28 (1.45%) Java
4 26 (1.35%) JavaScript
4 26 (1.35%) VBA
5 23 (1.19%) C
6 17 (0.88%) Python
7 16 (0.83%) C#
8 12 (0.62%) T-SQL
9 6 (0.31%) VBScript
10 5 (0.26%) C++
10 5 (0.26%) R
11 4 (0.21%) Bash Shell
11 4 (0.21%) PHP
11 4 (0.21%) Shell Script
12 3 (0.16%) MATLAB
12 3 (0.16%) PL/SQL
12 3 (0.16%) VB
13 2 (0.10%) Apex Code
13 2 (0.10%) SOQL
Qualifications
1 123 (6.37%) Microsoft Certification
2 117 (6.06%) Degree
3 100 (5.18%) ITIL Certification
4 86 (4.45%) Security Cleared
5 82 (4.24%) MCP
6 69 (3.57%) SC Cleared
7 64 (3.31%) CCNA
7 64 (3.31%) Cisco Certification
8 51 (2.64%) ITIL Foundation Certificate
9 50 (2.59%) Network+ Certification
10 42 (2.17%) MCSA
11 24 (1.24%) MCSE
12 20 (1.04%) A+ Certification
13 16 (0.83%) MCDST
14 14 (0.72%) Computer Science Degree
15 12 (0.62%) ISEB
16 10 (0.52%) DBS Check
16 10 (0.52%) MCTS
16 10 (0.52%) MOS
17 9 (0.47%) MCITP
Quality Assurance & Compliance
1 322 (16.67%) SLA
2 66 (3.42%) QA
3 11 (0.57%) ISO/IEC 20000
4 10 (0.52%) ISO 9001
5 9 (0.47%) GDPR
5 9 (0.47%) PMO
6 8 (0.41%) Data Quality
7 7 (0.36%) Sarbanes-Oxley
8 6 (0.31%) ISO/IEC 27001
9 4 (0.21%) ISO/IEC 19770
10 3 (0.16%) Actionable Recommendations
10 3 (0.16%) MiFID
11 2 (0.10%) EMIR
11 2 (0.10%) PCI DSS
12 1 (0.052%) IFRS
System Software
1 692 (35.82%) Active Directory
2 79 (4.09%) VMware Infrastructure
3 61 (3.16%) Hyper-V
4 33 (1.71%) XenApp
5 21 (1.09%) Microsoft App-V
6 19 (0.98%) XenDesktop
7 16 (0.83%) Virtual Servers
8 15 (0.78%) Virtual Desktop
9 12 (0.62%) vSphere
10 10 (0.52%) Terminal Services
11 4 (0.21%) Virtual Machines
11 4 (0.21%) VMware Workstation
12 3 (0.16%) VMware ESXi
13 2 (0.10%) BitLocker
14 1 (0.052%) Docker
14 1 (0.052%) Forefront TMG
14 1 (0.052%) Microsoft Virtual Server
14 1 (0.052%) Terminal Server
14 1 (0.052%) XenServer
Systems Management
1 123 (6.37%) SCCM
2 15 (0.78%) WSUS
3 12 (0.62%) AirWatch
4 6 (0.31%) vCenter Server
4 6 (0.31%) ZABBIX
5 5 (0.26%) Ansible
5 5 (0.26%) Puppet
5 5 (0.26%) Systems Management Server (SMS)
6 4 (0.21%) Nagios
7 3 (0.16%) Backup Exec
7 3 (0.16%) Control-M
7 3 (0.16%) HAProxy
7 3 (0.16%) HP Quality Center
7 3 (0.16%) Norton AntiVirus
8 2 (0.10%) Jamf Pro
8 2 (0.10%) McAfee ePO
8 2 (0.10%) Microsoft Clustering
8 2 (0.10%) Perfmon
8 2 (0.10%) SCVMM
8 2 (0.10%) SmoothWall
Vendors
1 693 (35.87%) Microsoft
2 267 (13.82%) Citrix
3 153 (7.92%) Cisco
4 137 (7.09%) VMware
5 71 (3.67%) ServiceNow
6 60 (3.11%) Apple
7 51 (2.64%) iManage
8 48 (2.48%) Fortinet
9 43 (2.23%) HP
10 41 (2.12%) Huawei
10 41 (2.12%) Remedy
11 35 (1.81%) SAP
12 30 (1.55%) Ivanti
13 28 (1.45%) Sony
14 27 (1.40%) Oracle
15 22 (1.14%) Avaya
16 20 (1.04%) Adobe
17 19 (0.98%) Capita
18 17 (0.88%) Salesforce.com
18 17 (0.88%) SolarWinds