Period
to 14 July 2020

The median annual salary for a Service Analyst was £27,500 in advertised job vacancies in England during the 6 months to 14 July 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
UK > England
6 months to
14 Jul 2020
Same period 2019 Same period 2018
Rank 338 267 291
Rank change year-on-year -71 +24 -12
Permanent jobs requiring a Service Analyst 605 1,744 1,974
As % of all permanent jobs advertised in England 0.87% 1.29% 1.18%
As % of the Job Titles category 0.92% 1.35% 1.23%
Number of salaries quoted 477 1,356 1,644
Median annual salary £27,500 £28,000 £27,000
Median salary % change year-on-year -1.79% +3.70% -1.82%
10th Percentile £20,750 £19,500 £18,901
90th Percentile £57,500 £55,000 £48,750
UK median annual salary £27,500 £27,500 £26,661
% change year-on-year - +3.15% -3.05%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 66,090 129,427 160,452
% of permanent IT jobs with a recognized job title 94.97% 95.89% 96.31%
Number of salaries quoted 53,801 104,158 130,802
Median annual salary £55,000 £51,500 £50,000
Median salary % change year-on-year +6.80% +3.00% +5.26%
10th Percentile £31,250 £28,375 £27,500
90th Percentile £88,750 £85,000 £81,250
UK median annual salary £55,000 £50,000 £50,000
% change year-on-year +10.00% - +5.26%

Service Analyst
Job Vacancy Trend in England

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Analyst in England

Service Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Analyst in England.

Salary trend for Service Analyst in England

Service Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Analyst in England over the 6 months to 14 July 2020.

Salary histogram for Service Analyst in England

Service Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the England region over the 6 months to 14 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -65 242 £32,500 -10.96% 3
South East -41 109 £29,000 +11.54% 2
North of England +28 96 £24,000 - 11
Midlands +43 67 £24,750 +10.00% 9
East of England +43 54 £26,500 +12.77% 6
North West +19 42 £24,024 -1.94% 7
South West -5 38 £26,000 +4.00% 6
Yorkshire +60 36 £25,000 +11.11% 3
East Midlands +48 35 £27,500 +27.91%
West Midlands +46 32 £23,025 +0.11% 9
North East +13 18 £23,250 +1.09% 1
Service Analyst
UK

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 14 July 2020, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Analyst in the job title.

1 228 (37.69%) Windows
2 226 (37.36%) ITIL
3 194 (32.07%) Finance
4 185 (30.58%) Microsoft
5 174 (28.76%) Active Directory
6 161 (26.61%) Office 365
7 122 (20.17%) Microsoft Office
8 96 (15.87%) Windows 10
8 96 (15.87%) Problem-Solving
9 91 (15.04%) SLA
10 68 (11.24%) Citrix
11 67 (11.07%) Incident Management
12 66 (10.91%) Banking
13 65 (10.74%) SQL
14 60 (9.92%) Service Management
15 57 (9.42%) Windows 7
16 55 (9.09%) ITSM
17 54 (8.93%) Service Delivery
18 53 (8.76%) Analytical Skills
19 50 (8.26%) Windows Server
20 47 (7.77%) SQL Server
21 46 (7.60%) Microsoft Excel
22 44 (7.27%) SCCM
23 43 (7.11%) LAN
24 41 (6.78%) MS Exchange
24 41 (6.78%) Law
25 37 (6.12%) VMware
26 36 (5.95%) Azure
27 35 (5.79%) Degree
28 34 (5.62%) ITIL Certification

Service Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (6.78%) MS Exchange
2 24 (3.97%) SharePoint
3 15 (2.48%) Skype for Business
4 12 (1.98%) SAS
5 8 (1.32%) Confluence
5 8 (1.32%) Exchange Server 2010
5 8 (1.32%) Exchange Server 2013
6 3 (0.50%) CMS
6 3 (0.50%) IIS
7 2 (0.33%) Apache Spark
8 1 (0.17%) JBoss
8 1 (0.17%) WebSphere
Applications
1 122 (20.17%) Microsoft Office
2 46 (7.60%) Microsoft Excel
3 24 (3.97%) Microsoft PowerPoint
4 2 (0.33%) MS Visio
5 1 (0.17%) InfoPath
5 1 (0.17%) Microsoft Project
Business Applications
1 6 (0.99%) assyst
2 4 (0.66%) Elite 3E
2 4 (0.66%) Sparx Enterprise Architect
3 2 (0.33%) Remedy ITSM
4 1 (0.17%) OpenText VIM for SAP
4 1 (0.17%) SAP BPC
Cloud Services
1 161 (26.61%) Office 365
2 36 (5.95%) Azure
3 14 (2.31%) AWS
4 11 (1.82%) Mimecast
5 9 (1.49%) Azure Active Directory
6 8 (1.32%) OneDrive
7 5 (0.83%) SaaS
8 4 (0.66%) Power Platform
8 4 (0.66%) Slack
9 2 (0.33%) Cloud Computing
9 2 (0.33%) GCP
10 1 (0.17%) Asana
10 1 (0.17%) Dynamics 365
10 1 (0.17%) SuccessFactors
Communications & Networking
1 43 (7.11%) LAN
2 34 (5.62%) WAN
3 29 (4.79%) DNS
4 25 (4.13%) TCP/IP
5 21 (3.47%) VPN
6 18 (2.98%) Firewall
6 18 (2.98%) Skype
7 17 (2.81%) DHCP
8 16 (2.64%) Wi-Fi
9 14 (2.31%) Remote Desktop
10 13 (2.15%) SAN
11 11 (1.82%) Wireless
12 9 (1.49%) Unified Communications
12 9 (1.49%) VoIP
13 7 (1.16%) Cisco Wireless
14 5 (0.83%) Internet
15 3 (0.50%) 3G
15 3 (0.50%) 4G
16 2 (0.33%) Multicast
16 2 (0.33%) Network Security
Database & Business Intelligence
1 47 (7.77%) SQL Server
2 21 (3.47%) RDBMS
2 21 (3.47%) Relational Database
3 13 (2.15%) BusinessObjects
4 5 (0.83%) Oracle Database
5 4 (0.66%) Power BI
6 3 (0.50%) Big Data
6 3 (0.50%) Data Warehouse
6 3 (0.50%) Panintelligence
6 3 (0.50%) SQL Server 2008
6 3 (0.50%) SQL Server 2016
7 2 (0.33%) QlikView
7 2 (0.33%) SQL Server Analysis Services
7 2 (0.33%) SQL Server Integration Services
7 2 (0.33%) SQL Server Reporting Services
8 1 (0.17%) Amazon DynamoDB
8 1 (0.17%) Apache Cassandra
8 1 (0.17%) KDB
8 1 (0.17%) MongoDB
8 1 (0.17%) NoSQL
Development Applications
1 24 (3.97%) JIRA
2 5 (0.83%) SQL Server Management Studio (SSMS)
3 2 (0.33%) Selenium
4 1 (0.17%) Appium
4 1 (0.17%) Bugzilla
4 1 (0.17%) Cucumber
4 1 (0.17%) Eclipse
4 1 (0.17%) Git (software)
4 1 (0.17%) Jenkins
4 1 (0.17%) SpecFlow
4 1 (0.17%) Subversion
4 1 (0.17%) TestRail
4 1 (0.17%) Visual Studio
4 1 (0.17%) WebDriver
4 1 (0.17%) Zephyr
General
1 194 (32.07%) Finance
2 66 (10.91%) Banking
3 41 (6.78%) Law
4 32 (5.29%) Legal
5 16 (2.64%) Retail
6 14 (2.31%) Telecoms
7 11 (1.82%) French Language
7 11 (1.82%) Investment Banking
8 9 (1.49%) Public Sector
9 7 (1.16%) Back Office
9 7 (1.16%) Billing
10 6 (0.99%) Private Banking
11 4 (0.66%) Manufacturing
11 4 (0.66%) Marketing
12 3 (0.50%) Games
12 3 (0.50%) German Language
12 3 (0.50%) Housing Association
13 2 (0.33%) Aerospace
13 2 (0.33%) Local Government
13 2 (0.33%) Spanish Language
Libraries, Frameworks & Software Standards
1 6 (0.99%) JSON
2 5 (0.83%) XML
3 3 (0.50%) .NET
3 3 (0.50%) FIX Protocol
4 2 (0.33%) CSS
4 2 (0.33%) HTML
4 2 (0.33%) Software Packaging
5 1 (0.17%) Ajax
5 1 (0.17%) ASP.NET
5 1 (0.17%) DHTML
5 1 (0.17%) FIXML
5 1 (0.17%) JMS
5 1 (0.17%) jQuery
5 1 (0.17%) JSP
5 1 (0.17%) JSTL
5 1 (0.17%) MDX
5 1 (0.17%) Servlets
5 1 (0.17%) SOAP
5 1 (0.17%) Web Services
5 1 (0.17%) WebSphere MQ
Miscellaneous
1 53 (8.76%) Analytical Skills
2 28 (4.63%) Management Information System
3 18 (2.98%) Self-Motivation
4 14 (2.31%) Video Conferencing
5 11 (1.82%) iPhone
5 11 (1.82%) Smartphone
6 8 (1.32%) NHS
7 6 (0.99%) FMCG
7 6 (0.99%) User Experience
8 5 (0.83%) Data Centre
8 5 (0.83%) iPad
8 5 (0.83%) Mobile App
9 4 (0.66%) Credit Risk
9 4 (0.66%) Enterprise Software
9 4 (0.66%) Equities
9 4 (0.66%) Reference Data
9 4 (0.66%) Semantic Web
10 3 (0.50%) Analytical Mindset
10 3 (0.50%) HP Storage
11 2 (0.33%) Renewable Energy
Operating Systems
1 228 (37.69%) Windows
2 96 (15.87%) Windows 10
3 57 (9.42%) Windows 7
4 50 (8.26%) Windows Server
5 25 (4.13%) Linux
6 24 (3.97%) Android
6 24 (3.97%) Windows Server 2012
7 22 (3.64%) Windows Server 2008
8 18 (2.98%) Apple iOS
9 14 (2.31%) Windows Server 2016
10 13 (2.15%) Windows Server 2003
11 12 (1.98%) Mac OS
12 11 (1.82%) Windows 8
13 8 (1.32%) Unix
14 7 (1.16%) Mac OS X
15 4 (0.66%) Windows Phone
16 1 (0.17%) Windows Mobile
Processes & Methodologies
1 226 (37.36%) ITIL
2 96 (15.87%) Problem-Solving
3 67 (11.07%) Incident Management
4 60 (9.92%) Service Management
5 55 (9.09%) ITSM
6 54 (8.93%) Service Delivery
7 32 (5.29%) Agile Software Development
7 32 (5.29%) Stakeholder Management
8 31 (5.12%) Information Security
9 29 (4.79%) Mobile Device Management
9 29 (4.79%) Problem Management
10 24 (3.97%) Asset Management
10 24 (3.97%) Continuous Improvement
11 23 (3.80%) ITIL V3
12 22 (3.64%) Business Analysis
12 22 (3.64%) Disaster Recovery
12 22 (3.64%) Project Delivery
13 20 (3.31%) Change Management
13 20 (3.31%) Security Management
14 19 (3.14%) Ticket Management
Programming Languages
1 65 (10.74%) SQL
2 16 (2.64%) PL/SQL
3 15 (2.48%) R
4 13 (2.15%) PowerShell
5 12 (1.98%) Python
5 12 (1.98%) VBA
6 7 (1.16%) T-SQL
7 5 (0.83%) VB
8 4 (0.66%) Java
8 4 (0.66%) SHACL
8 4 (0.66%) Shell Script
8 4 (0.66%) SPARQL
9 3 (0.50%) C
9 3 (0.50%) C#
10 2 (0.33%) C++
10 2 (0.33%) JavaScript
10 2 (0.33%) Scala
11 1 (0.17%) Delphi
Qualifications
1 35 (5.79%) Degree
2 34 (5.62%) ITIL Certification
3 28 (4.63%) Microsoft Certification
4 22 (3.64%) A+ Certification
5 14 (2.31%) ITIL Foundation Certificate
6 11 (1.82%) Security Cleared
7 9 (1.49%) SC Cleared
8 8 (1.32%) MCSE
9 6 (0.99%) MOS
9 6 (0.99%) Six Sigma Green Belt
10 5 (0.83%) CISA
10 5 (0.83%) CISM
10 5 (0.83%) CISSP
10 5 (0.83%) MCDST
10 5 (0.83%) MCP
10 5 (0.83%) MCSA
11 4 (0.66%) Computer Science Degree
11 4 (0.66%) ECDL
11 4 (0.66%) HND
12 3 (0.50%) Cisco Certification
Quality Assurance & Compliance
1 91 (15.04%) SLA
2 11 (1.82%) QA
3 8 (1.32%) ISO/IEC 27001
4 6 (0.99%) GDPR
5 5 (0.83%) Data Quality
6 4 (0.66%) PMO
7 2 (0.33%) ISO/IEC 20000
7 2 (0.33%) NIST
8 1 (0.17%) ISO 22301
System Software
1 174 (28.76%) Active Directory
2 19 (3.14%) VMware Infrastructure
3 15 (2.48%) XenApp
4 10 (1.65%) Hyper-V
4 10 (1.65%) vSphere
5 5 (0.83%) XenDesktop
6 3 (0.50%) Virtual Machines
7 2 (0.33%) Virtual Desktop
7 2 (0.33%) VMware ESXi
8 1 (0.17%) Microsoft App-V
8 1 (0.17%) VMware Workstation
Systems Management
1 44 (7.27%) SCCM
2 6 (0.99%) Microsoft Intune
3 4 (0.66%) Control-M
3 4 (0.66%) SCOrch
4 3 (0.50%) AirWatch
4 3 (0.50%) Cisco CUCM
4 3 (0.50%) NetBackup
5 2 (0.33%) ServiceCenter
6 1 (0.17%) HP Quality Center
6 1 (0.17%) Jamf Pro
6 1 (0.17%) SCOM
6 1 (0.17%) WSUS
Vendors
1 185 (30.58%) Microsoft
2 68 (11.24%) Citrix
3 37 (6.12%) VMware
4 30 (4.96%) Cisco
5 29 (4.79%) ServiceNow
6 25 (4.13%) HP
7 24 (3.97%) Oracle
8 17 (2.81%) Apple
9 16 (2.64%) Tableau
10 15 (2.48%) Sony
11 14 (2.31%) IBM
12 12 (1.98%) Dell
13 11 (1.82%) Sun
14 8 (1.32%) Remedy
15 7 (1.16%) Ivanti
15 7 (1.16%) NetApp
16 6 (0.99%) Sophos
17 5 (0.83%) Google
17 5 (0.83%) McAfee
17 5 (0.83%) OpenText