Service Analyst Jobs in England

Service Analyst
UK > England

The median Service Analyst salary in England is £27,500 per year according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 312 353 392
Rank change year-on-year +41 +39 -40
Permanent jobs requiring a Service Analyst 765 892 1,222
As % of all permanent jobs advertised in England 0.90% 0.96% 0.93%
As % of the Job Titles category 0.95% 1.05% 0.97%
Number of salaries quoted 601 667 979
10th Percentile £22,000 £22,500 £21,000
25th Percentile £24,000 £24,775 £23,500
Median annual salary (50th Percentile) £27,500 £30,000 £27,500
Median % change year-on-year -8.33% +9.09% -
75th Percentile £34,500 £38,750 £38,750
90th Percentile £45,000 £48,750 £62,500
UK median annual salary £27,500 £30,000 £27,000
% change year-on-year -8.33% +11.11% -1.82%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,117 85,349 125,598
% of permanent jobs with a recognized job title 94.47% 91.55% 96.08%
Number of salaries quoted 59,992 53,990 75,607
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,000 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,732 £60,000
Median % change year-on-year -11.91% +1.22% +9.09%
75th Percentile £71,991 £82,500 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,550 £60,000 £60,000
% change year-on-year -12.42% - +9.09%

Service Analyst
Job Vacancy Trend in England

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Analyst in England

Service Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Analyst in England.

Salary trend for Service Analyst in England

Service Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Analyst in England over the 6 months to 27 April 2024.

Salary histogram for Service Analyst in England

Service Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the England region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +90 224 £24,500 -2.00% 38
London +37 159 £35,000 -1.41% 18
South East -39 122 £26,000 -5.45% 15
North West +27 112 £25,000 -2.18% 26
Midlands -14 104 £28,165 -2.88% 17
South West +41 93 £27,500 - 9
Yorkshire +124 88 £24,500 +4.26% 5
West Midlands +2 68 £27,500 -6.78% 13
East of England +26 62 £26,500 +1.92% 18
East Midlands -15 36 £28,165 +4.31% 4
North East +1 24 £24,500 - 7
Service Analyst
UK

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 27 April 2024, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Analyst in the job title.

1 367 (47.97%) Microsoft
2 353 (46.14%) Social Skills
3 323 (42.22%) Windows
4 302 (39.48%) Active Directory
5 284 (37.12%) Microsoft 365
6 281 (36.73%) Customer Service
7 250 (32.68%) ITIL
8 192 (25.10%) Problem-Solving
9 158 (20.65%) Microsoft Office
10 128 (16.73%) SLA
11 123 (16.08%) Analytical Skills
12 117 (15.29%) Windows 10
12 117 (15.29%) Finance
13 114 (14.90%) ITSM
14 88 (11.50%) Azure
15 82 (10.72%) Service Management
16 78 (10.20%) Microsoft Exchange
17 75 (9.80%) Incident Management
17 75 (9.80%) ServiceNow
18 74 (9.67%) Windows Server
18 74 (9.67%) Law
19 73 (9.54%) Time Management
20 64 (8.37%) LAN
20 64 (8.37%) Inclusion and Diversity
21 59 (7.71%) Service Delivery
21 59 (7.71%) Degree
22 55 (7.19%) Retail
23 50 (6.54%) VPN
24 49 (6.41%) SharePoint
24 49 (6.41%) Banking

Service Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 78 (10.20%) Microsoft Exchange
2 49 (6.41%) SharePoint
3 21 (2.75%) Confluence
4 3 (0.39%) Exchange Server 2013
4 3 (0.39%) IBM Notes
5 2 (0.26%) Exchange Server 2003
5 2 (0.26%) Exchange Server 2007
5 2 (0.26%) Exchange Server 2010
5 2 (0.26%) Skype for Business
6 1 (0.13%) CMS
Applications
1 158 (20.65%) Microsoft Office
2 27 (3.53%) Microsoft Excel
3 15 (1.96%) Microsoft PowerPoint
4 2 (0.26%) Chatbot
4 2 (0.26%) Microsoft Project
4 2 (0.26%) MS Visio
5 1 (0.13%) Spreadsheet
Business Applications
1 3 (0.39%) assyst
1 3 (0.39%) Elite 3E
2 1 (0.13%) Aladdin
2 1 (0.13%) Carpe Diem
2 1 (0.13%) Remedy ITSM
Cloud Services
1 284 (37.12%) Microsoft 365
2 88 (11.50%) Azure
3 33 (4.31%) SaaS
4 25 (3.27%) Entra ID
5 21 (2.75%) Mimecast
5 21 (2.75%) OneDrive
6 19 (2.48%) AWS
7 11 (1.44%) Power Platform
8 7 (0.92%) Power Automate
8 7 (0.92%) Snowflake
9 4 (0.52%) GCP
9 4 (0.52%) PaaS
10 3 (0.39%) Google Drive
10 3 (0.39%) Google Workspace
10 3 (0.39%) WhatsApp
11 2 (0.26%) Dynamics 365
12 1 (0.13%) Asana
12 1 (0.13%) Google Sheets
12 1 (0.13%) WeChat
12 1 (0.13%) Zapier
Communications & Networking
1 64 (8.37%) LAN
2 50 (6.54%) VPN
3 44 (5.75%) TCP/IP
4 43 (5.62%) DNS
5 42 (5.49%) WAN
6 37 (4.84%) Firewall
7 36 (4.71%) VoIP
8 27 (3.53%) DHCP
9 22 (2.88%) Wireless
10 20 (2.61%) Internet
11 19 (2.48%) Remote Desktop
12 13 (1.70%) Wi-Fi
13 12 (1.57%) Broadband
14 3 (0.39%) SAN
14 3 (0.39%) Skype
14 3 (0.39%) VLAN
15 2 (0.26%) Cisco IOS
15 2 (0.26%) NAS
16 1 (0.13%) Intrusion Detection
16 1 (0.13%) SSH
Database & Business Intelligence
1 15 (1.96%) SQL Server
2 11 (1.44%) Power BI
3 3 (0.39%) Tableau
4 2 (0.26%) MySQL
4 2 (0.26%) SQL Server Integration Services
4 2 (0.26%) SQL Server Reporting Services
5 1 (0.13%) Amazon RDS
5 1 (0.13%) Oracle Reports
Development Applications
1 23 (3.01%) JIRA
General
1 353 (46.14%) Social Skills
2 123 (16.08%) Analytical Skills
3 117 (15.29%) Finance
4 74 (9.67%) Law
5 64 (8.37%) Inclusion and Diversity
6 55 (7.19%) Retail
7 49 (6.41%) Banking
8 32 (4.18%) Telecoms
9 30 (3.92%) Legal
10 29 (3.79%) Investment Banking
11 25 (3.27%) French Language
12 24 (3.14%) Presentation Skills
13 20 (2.61%) Digital Economy
13 20 (2.61%) Public Sector
14 17 (2.22%) Corporate Banking
15 12 (1.57%) Documentation Skills
16 11 (1.44%) Front Office
16 11 (1.44%) Organisational Skills
17 9 (1.18%) Advertising
18 8 (1.05%) German Language
Libraries, Frameworks & Software Standards
1 16 (2.09%) OLE
2 8 (1.05%) XML
3 3 (0.39%) HTML
4 2 (0.26%) .NET
4 2 (0.26%) EDI
5 1 (0.13%) Matplotlib
5 1 (0.13%) NumPy
5 1 (0.13%) Pandas
5 1 (0.13%) Seaborn
Miscellaneous
1 41 (5.36%) Self-Motivation
2 38 (4.97%) Smartphone
3 30 (3.92%) Management Information System
4 20 (2.61%) Driving Licence
5 17 (2.22%) Mobile App
6 16 (2.09%) Data Centre
6 16 (2.09%) Onboarding
7 13 (1.70%) Team-Oriented Environment
8 11 (1.44%) iPhone
8 11 (1.44%) Life Science
9 9 (1.18%) iPad
10 8 (1.05%) Derivative
10 8 (1.05%) Replication
10 8 (1.05%) Video Conferencing
11 7 (0.92%) Credit Derivative
11 7 (0.92%) Credit Risk
11 7 (0.92%) Foreign Exchange (FX)
12 6 (0.78%) Data Structures
13 5 (0.65%) Fixed Income
13 5 (0.65%) Product Ownership
Operating Systems
1 323 (42.22%) Windows
2 117 (15.29%) Windows 10
3 74 (9.67%) Windows Server
4 34 (4.44%) Android
5 25 (3.27%) Windows Server 2019
6 24 (3.14%) Windows Server 2016
7 18 (2.35%) Windows Server 2012
8 14 (1.83%) Windows 7
9 13 (1.70%) Apple iOS
10 11 (1.44%) Mac OS
11 9 (1.18%) Linux
12 6 (0.78%) Unix
13 5 (0.65%) Windows Server 2008
14 4 (0.52%) Windows 8
15 2 (0.26%) Red Hat Enterprise Linux
15 2 (0.26%) Windows Server 2003
16 1 (0.13%) Mac OS X
Processes & Methodologies
1 281 (36.73%) Customer Service
2 250 (32.68%) ITIL
3 192 (25.10%) Problem-Solving
4 114 (14.90%) ITSM
5 82 (10.72%) Service Management
6 75 (9.80%) Incident Management
7 73 (9.54%) Time Management
8 59 (7.71%) Service Delivery
9 38 (4.97%) Asset Management
10 33 (4.31%) Change Management
11 30 (3.92%) Business Analysis
11 30 (3.92%) Project Management
12 26 (3.40%) Customer Experience
12 26 (3.40%) Problem Management
12 26 (3.40%) Statistics
13 25 (3.27%) Agile
13 25 (3.27%) Collaborative Working
14 22 (2.88%) Proactive Monitoring
14 22 (2.88%) Root Cause Analysis
15 20 (2.61%) Continuous Improvement
Programming Languages
1 27 (3.53%) SQL
2 24 (3.14%) R
3 12 (1.57%) Python
4 10 (1.31%) PowerShell
5 7 (0.92%) T-SQL
6 2 (0.26%) Java
7 1 (0.13%) C++
Qualifications
1 59 (7.71%) Degree
2 28 (3.66%) A+ Certification
3 26 (3.40%) Microsoft Certification
4 24 (3.14%) Security Cleared
5 20 (2.61%) ITIL Certification
6 14 (1.83%) DV Cleared
7 12 (1.57%) NVQ Level 3
8 10 (1.31%) ITIL Foundation Certificate
9 9 (1.18%) SC Cleared
10 6 (0.78%) MCITP
11 5 (0.65%) BPSS Clearance
11 5 (0.65%) MCSA
12 4 (0.52%) CompTIA Security+
12 4 (0.52%) Computer Science Degree
12 4 (0.52%) DBS Check
13 3 (0.39%) Master's Degree
13 3 (0.39%) MBA
13 3 (0.39%) MCP
14 2 (0.26%) ECDL
14 2 (0.26%) ISEB
Quality Assurance & Compliance
1 128 (16.73%) SLA
2 18 (2.35%) GDPR
3 11 (1.44%) Data Quality
4 6 (0.78%) QA
5 4 (0.52%) ISO 9001
5 4 (0.52%) ISO/IEC 27001
6 3 (0.39%) Accessibility
6 3 (0.39%) ISO 14001
6 3 (0.39%) ITGC
7 2 (0.26%) Sarbanes-Oxley
8 1 (0.13%) COBIT
8 1 (0.13%) PMO
8 1 (0.13%) Software Quality Assurance
System Software
1 302 (39.48%) Active Directory
2 15 (1.96%) XenApp
2 15 (1.96%) XenDesktop
3 11 (1.44%) VMware Infrastructure
4 9 (1.18%) Hyper-V
4 9 (1.18%) vSphere
5 3 (0.39%) Virtual Desktop
6 2 (0.26%) Citrix Hypervisor
7 1 (0.13%) Terminal Services
7 1 (0.13%) Virtual Servers
7 1 (0.13%) VMware ESXi
Systems Management
1 33 (4.31%) Microsoft Intune
2 23 (3.01%) SCCM
3 2 (0.26%) Jamf Pro
4 1 (0.13%) IBM BigFix
4 1 (0.13%) Icinga
4 1 (0.13%) Systems Management Server (SMS)
4 1 (0.13%) Tivoli
Vendors
1 367 (47.97%) Microsoft
2 75 (9.80%) ServiceNow
3 37 (4.84%) Citrix
4 30 (3.92%) VMware
5 25 (3.27%) Apple
5 25 (3.27%) Cisco
6 16 (2.09%) iManage
7 13 (1.70%) Adobe
8 11 (1.44%) HP
8 11 (1.44%) Virgin Media
9 10 (1.31%) Dell
9 10 (1.31%) Snow
10 9 (1.18%) Google
10 9 (1.18%) Ivanti
10 9 (1.18%) NetApp
11 8 (1.05%) Aderant
11 8 (1.05%) Remedy
11 8 (1.05%) Splunk
11 8 (1.05%) Veeam
12 7 (0.92%) Alteryx