Period
to 16 November 2018

The median annual salary for a Service Analyst was £26,500 in advertised job vacancies in England during the 6 months to 16 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
UK > England
6 months to
16 Nov 2018
Same period 2017 Same period 2016
Rank 267 278 261
Rank change year-on-year +11 -17 -2
Permanent jobs requiring a Service Analyst 1,899 2,136 2,420
As % of all permanent IT jobs advertised in England 1.25% 1.26% 1.35%
As % of the Job Titles category 1.30% 1.32% 1.39%
Number of salaries quoted 1,549 1,591 2,103
England median annual salary £26,500 £26,500 £28,000
Median salary % change year-on-year - -5.36% +1.82%
10th Percentile £19,000 £19,000 £19,000
90th Percentile £50,000 £51,250 £51,000
UK median annual salary £26,000 £26,500 £28,000
% change year-on-year -1.89% -5.36% +1.82%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 145,608 162,037 173,821
% of permanent IT jobs with a recognized job title 95.97% 95.89% 96.61%
Number of salaries quoted 118,294 130,986 146,731
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +3.26%
10th Percentile £27,500 £27,500 £27,000
90th Percentile £83,750 £78,750 £77,500
UK median annual salary £50,000 £48,000 £47,500
% change year-on-year +4.17% +1.05% +5.56%

Service Analyst
Job Vacancy Trend in England

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Analyst in England

Service Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in England.

Salary trend for Service Analyst in England

Service Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Service Analyst in England over the 6 months to 16 November 2018.

Salary histogram for Service Analyst in England

Service Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the England region over the 6 months to 16 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -30 745 £34,000 +4.62% 53
South East +1 365 £25,000 +6.38% 28
North of England +14 342 £21,000 -10.64% 45
North West +38 175 £23,000 -2.13% 22
East of England +61 154 £22,500 +1.12% 9
South West +36 150 £24,000 - 10
Midlands -2 149 £22,500 +3.45% 18
Yorkshire +9 131 £20,000 -34.43% 19
West Midlands -14 86 £23,500 +6.82% 9
East Midlands +2 63 £21,250 +0.59% 9
North East -19 36 £21,000 -4.00% 4
Service Analyst
UK

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 16 November 2018, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Analyst in the job title.

1 839 (44.18%) Windows
2 810 (42.65%) ITIL
3 661 (34.81%) Active Directory
4 646 (34.02%) Microsoft
5 531 (27.96%) Microsoft Office
6 490 (25.80%) Finance
7 371 (19.54%) Windows 7
8 352 (18.54%) Office 365
9 343 (18.06%) Service Management
10 323 (17.01%) SLA
11 296 (15.59%) Windows 10
12 261 (13.74%) Problem-Solving
13 235 (12.37%) ITSM
14 196 (10.32%) MS Exchange
15 195 (10.27%) Citrix
16 194 (10.22%) Windows Server
17 189 (9.95%) Incident Management
18 179 (9.43%) SQL
19 173 (9.11%) Microsoft Excel
20 172 (9.06%) Analytical Skills
20 172 (9.06%) Service Delivery
21 139 (7.32%) VMware
22 130 (6.85%) Law
23 128 (6.74%) Change Management
23 128 (6.74%) Banking
24 118 (6.21%) Degree
25 115 (6.06%) SCCM
25 115 (6.06%) Windows Server 2012
26 114 (6.00%) Problem Management
26 114 (6.00%) Cisco

Service Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 196 (10.32%) MS Exchange
2 96 (5.06%) Exchange Server 2010
3 63 (3.32%) SharePoint
4 61 (3.21%) Skype for Business
5 54 (2.84%) Exchange Server 2013
6 17 (0.90%) Exchange Server 2007
7 15 (0.79%) Confluence
8 12 (0.63%) SharePoint 2013
9 10 (0.53%) Blackberry Enterprise Server
10 9 (0.47%) Exchange Server 2003
10 9 (0.47%) IBM Notes
11 8 (0.42%) IIS
12 6 (0.32%) SAS
13 5 (0.26%) SharePoint 2010
13 5 (0.26%) Site Server
14 4 (0.21%) SharePoint Server
15 3 (0.16%) Apache
15 3 (0.16%) Quickr
16 2 (0.11%) MQSeries
16 2 (0.11%) Tomcat
Applications
1 531 (27.96%) Microsoft Office
2 173 (9.11%) Microsoft Excel
3 66 (3.48%) Microsoft PowerPoint
4 41 (2.16%) MS Visio
5 19 (1.00%) Spreadsheet
6 8 (0.42%) Microsoft Project
7 4 (0.21%) SPSS
8 1 (0.053%) 3ds Max
8 1 (0.053%) MicroStation
Business Applications
1 27 (1.42%) Remedy ITSM
2 17 (0.90%) Dynamics CRM
3 9 (0.47%) Infor SunSystems
3 9 (0.47%) ReMetrica
4 8 (0.42%) assyst
5 7 (0.37%) Unit4 Business World
6 6 (0.32%) Dynamics NAV
6 6 (0.32%) thinkFolio
7 5 (0.26%) Dynamics AX
8 4 (0.21%) Carpe Diem
8 4 (0.21%) Cognos Business Intelligence
8 4 (0.21%) Cognos TM1
9 3 (0.16%) Eloqua
10 2 (0.11%) Dynamics GP
10 2 (0.11%) Lawson
10 2 (0.11%) Oracle Financials
11 1 (0.053%) Academy Housing
11 1 (0.053%) CSG Singleview
11 1 (0.053%) Oracle Applications
11 1 (0.053%) Orchard Housing
Cloud Services
1 352 (18.54%) Office 365
2 37 (1.95%) Microsoft Azure
3 20 (1.05%) Mimecast
4 12 (0.63%) SaaS
5 8 (0.42%) Cloud Computing
5 8 (0.42%) IaaS
6 5 (0.26%) Adobe Creative Cloud
6 5 (0.26%) Amazon AWS
7 3 (0.16%) Azure Active Directory
7 3 (0.16%) G Suite
7 3 (0.16%) OneDrive
7 3 (0.16%) Salesforce Sales Cloud
8 2 (0.11%) Dynamics 365
9 1 (0.053%) iTunes
Communications & Networking
1 103 (5.42%) TCP/IP
2 80 (4.21%) DNS
3 70 (3.69%) DHCP
4 68 (3.58%) Firewall
5 60 (3.16%) VPN
6 59 (3.11%) LAN
7 56 (2.95%) WAN
8 45 (2.37%) Skype
9 41 (2.16%) VoIP
10 31 (1.63%) Internet
11 29 (1.53%) Remote Desktop
12 27 (1.42%) SAN
12 27 (1.42%) Wireless
13 23 (1.21%) Wi-Fi
14 14 (0.74%) ADSL
15 12 (0.63%) Broadband
16 9 (0.47%) PBX
17 8 (0.42%) Extranet
18 5 (0.26%) DSL
18 5 (0.26%) WLAN
Database & Business Intelligence
1 54 (2.84%) SQL Server
2 18 (0.95%) SQL Server Integration Services
3 16 (0.84%) Data Mining
3 16 (0.84%) SQL Server Reporting Services
4 13 (0.68%) Relational Database
5 10 (0.53%) SQL Server 2008
6 8 (0.42%) DB2
7 7 (0.37%) Oracle Database
8 6 (0.32%) BusinessObjects
8 6 (0.32%) SQL Server 2005
9 5 (0.26%) Data Warehouse
10 4 (0.21%) Oracle Reports
11 3 (0.16%) MySQL
12 2 (0.11%) Blockchain
12 2 (0.11%) Oracle Database 10g
12 2 (0.11%) Power BI
13 1 (0.053%) Big Data
13 1 (0.053%) EDRMS
13 1 (0.053%) PowerCenter
13 1 (0.053%) SAP HANA
Development Applications
1 37 (1.95%) JIRA
2 4 (0.21%) Hudson
2 4 (0.21%) Selenium
3 3 (0.16%) Octopus Deploy
3 3 (0.16%) Oracle APEX
3 3 (0.16%) RequisitePro
3 3 (0.16%) TeamCity
4 2 (0.11%) Ant
4 2 (0.11%) JMeter
4 2 (0.11%) Team Foundation Server
4 2 (0.11%) Visual Studio
5 1 (0.053%) Appium
5 1 (0.053%) Bitbucket
5 1 (0.053%) Gatling
5 1 (0.053%) LoadRunner
5 1 (0.053%) NeoLoad
5 1 (0.053%) SoapUI
5 1 (0.053%) WebDriver
5 1 (0.053%) WinDbg
General
1 490 (25.80%) Finance
2 130 (6.85%) Law
3 128 (6.74%) Banking
4 113 (5.95%) Retail
5 99 (5.21%) Legal
6 90 (4.74%) Telecoms
7 36 (1.90%) Back Office
8 29 (1.53%) Publishing
9 28 (1.47%) Marketing
10 25 (1.32%) Financial Institution
11 21 (1.11%) Advertising
12 19 (1.00%) Manufacturing
13 18 (0.95%) Front Office
14 15 (0.79%) Games
15 10 (0.53%) Electronics
15 10 (0.53%) Investment Banking
16 8 (0.42%) International Banking
17 7 (0.37%) French Language
17 7 (0.37%) Retail Banking
18 4 (0.21%) Portuguese Language
Libraries, Frameworks & Software Standards
1 15 (0.79%) FIX Protocol
2 14 (0.74%) .NET
3 11 (0.58%) ASP.NET
4 5 (0.26%) Flash
4 5 (0.26%) Web Services
4 5 (0.26%) XML
5 4 (0.21%) HTML
5 4 (0.21%) MDX
6 3 (0.16%) CSS
7 2 (0.11%) Ajax
7 2 (0.11%) COM
7 2 (0.11%) J2EE
7 2 (0.11%) jQuery
7 2 (0.11%) LAMP
7 2 (0.11%) LDAP
7 2 (0.11%) Middleware
7 2 (0.11%) REST
7 2 (0.11%) SAP PI
7 2 (0.11%) XSD
7 2 (0.11%) XSLT
Miscellaneous
1 172 (9.06%) Analytical Skills
2 84 (4.42%) Management Information System
3 82 (4.32%) Self-Motivation
4 55 (2.90%) iPhone
5 36 (1.90%) Blackberry
6 30 (1.58%) Equities
7 29 (1.53%) Data Centre
7 29 (1.53%) User Experience
8 27 (1.42%) Fintech
8 27 (1.42%) Video Conferencing
9 24 (1.26%) Driving Licence
10 22 (1.16%) Derivative
10 22 (1.16%) Handset
11 18 (0.95%) Smartphone
12 15 (0.79%) Computer Science
12 15 (0.79%) Hedge funds
13 13 (0.68%) EPoS
13 13 (0.68%) Hybrid Cloud
14 12 (0.63%) AS400
14 12 (0.63%) iPad
Operating Systems
1 839 (44.18%) Windows
2 371 (19.54%) Windows 7
3 296 (15.59%) Windows 10
4 194 (10.22%) Windows Server
5 115 (6.06%) Windows Server 2012
6 93 (4.90%) Windows Server 2008
7 46 (2.42%) Mac OS X
8 45 (2.37%) Apple iOS
9 43 (2.26%) Android
10 42 (2.21%) Windows 8
10 42 (2.21%) Windows Server 2003
11 41 (2.16%) Windows XP
12 37 (1.95%) Linux
13 31 (1.63%) Unix
14 15 (0.79%) Windows 2000
15 13 (0.68%) Mac OS
16 8 (0.42%) Windows Vista
17 5 (0.26%) Windows NT
18 3 (0.16%) MVS
18 3 (0.16%) Windows Phone
Processes & Methodologies
1 810 (42.65%) ITIL
2 343 (18.06%) Service Management
3 261 (13.74%) Problem-Solving
4 235 (12.37%) ITSM
5 189 (9.95%) Incident Management
6 172 (9.06%) Service Delivery
7 128 (6.74%) Change Management
8 114 (6.00%) Problem Management
9 106 (5.58%) Agile Software Development
10 80 (4.21%) ITIL V3
11 78 (4.11%) Stakeholder Management
12 74 (3.90%) Project Management
13 73 (3.84%) Business Analysis
14 66 (3.48%) Time Management
15 60 (3.16%) Asset Management
16 57 (3.00%) Ticket Management
17 54 (2.84%) Waterfall
18 48 (2.53%) Information Security
19 44 (2.32%) Process Improvement
19 44 (2.32%) Statistics
Programming Languages
1 179 (9.43%) SQL
2 40 (2.11%) PowerShell
3 24 (1.26%) C
4 21 (1.11%) Java
5 18 (0.95%) C#
5 18 (0.95%) Python
6 17 (0.90%) JavaScript
7 13 (0.68%) T-SQL
8 11 (0.58%) VBA
9 8 (0.42%) Perl
10 5 (0.26%) R
11 4 (0.21%) Bash Shell
11 4 (0.21%) C++
11 4 (0.21%) PHP
11 4 (0.21%) Shell Script
12 3 (0.16%) Apex Code
12 3 (0.16%) PL/SQL
12 3 (0.16%) VB
13 2 (0.11%) VBScript
13 2 (0.11%) XPath
Qualifications
1 118 (6.21%) Degree
2 97 (5.11%) Security Cleared
3 84 (4.42%) Microsoft Certification
4 83 (4.37%) ITIL Certification
5 78 (4.11%) SC Cleared
6 49 (2.58%) MCP
7 48 (2.53%) ITIL Foundation Certificate
8 37 (1.95%) Network+ Certification
9 31 (1.63%) CCNA
9 31 (1.63%) Cisco Certification
10 29 (1.53%) MCSE
11 28 (1.47%) A+ Certification
12 26 (1.37%) MCSA
13 19 (1.00%) DV Cleared
14 17 (0.90%) ISEB
14 17 (0.90%) MOS
15 10 (0.53%) Computer Science Degree
16 9 (0.47%) ISTQB Foundation Certification
17 7 (0.37%) HNC
17 7 (0.37%) MCDST
Quality Assurance & Compliance
1 323 (17.01%) SLA
2 66 (3.48%) QA
3 24 (1.26%) PMO
4 23 (1.21%) ISO/IEC 27001
5 18 (0.95%) ISO 9001
6 14 (0.74%) Data Quality
7 12 (0.63%) COBIT
8 11 (0.58%) ISO/IEC 20000
9 4 (0.21%) Actionable Recommendations
9 4 (0.21%) GDPR
10 3 (0.16%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 3 (0.16%) PCI DSS
10 3 (0.16%) Sarbanes-Oxley
11 1 (0.053%) Cyber Essentials
11 1 (0.053%) Disclosure Scotland
11 1 (0.053%) IFRS
11 1 (0.053%) MiFID
11 1 (0.053%) SEPA
11 1 (0.053%) Solvency II
System Software
1 661 (34.81%) Active Directory
2 95 (5.00%) VMware Infrastructure
3 39 (2.05%) Hyper-V
4 33 (1.74%) XenApp
5 22 (1.16%) Virtual Servers
5 22 (1.16%) vSphere
6 16 (0.84%) XenDesktop
7 8 (0.42%) Terminal Services
7 8 (0.42%) Virtual Desktop
7 8 (0.42%) VMware ESXi
8 7 (0.37%) Microsoft App-V
9 6 (0.32%) Virtual Machines
10 4 (0.21%) Terminal Server
11 3 (0.16%) VMware Workstation
12 2 (0.11%) BitLocker
13 1 (0.053%) Docker
13 1 (0.053%) Forefront TMG
13 1 (0.053%) Microsoft Virtual Server
Systems Management
1 115 (6.06%) SCCM
2 18 (0.95%) WSUS
3 13 (0.68%) ZABBIX
4 10 (0.53%) HP Quality Center
5 8 (0.42%) Backup Exec
6 7 (0.37%) AirWatch
7 5 (0.26%) Systems Management Server (SMS)
8 4 (0.21%) Clonezilla
8 4 (0.21%) ServiceCenter
9 3 (0.16%) SCOM
9 3 (0.16%) SCVMM
10 2 (0.11%) Control-M
10 2 (0.11%) MIMEsweeper
10 2 (0.11%) Nagios
10 2 (0.11%) NetBackup
10 2 (0.11%) SmoothWall
10 2 (0.11%) SolarWinds Orion
10 2 (0.11%) vCenter Server
10 2 (0.11%) WhatsUp Gold
11 1 (0.053%) DameWare
Vendors
1 646 (34.02%) Microsoft
2 195 (10.27%) Citrix
3 139 (7.32%) VMware
4 114 (6.00%) Cisco
5 79 (4.16%) ServiceNow
6 61 (3.21%) Sony
7 57 (3.00%) Remedy
8 55 (2.90%) Apple
9 48 (2.53%) Oracle
10 36 (1.90%) Fortinet
11 35 (1.84%) Huawei
12 32 (1.69%) HP
12 32 (1.69%) iManage
13 24 (1.26%) Ivanti
14 20 (1.05%) SAP
14 20 (1.05%) SolarWinds
15 17 (0.90%) Adobe
16 14 (0.74%) IBM
17 13 (0.68%) Mitel
17 13 (0.68%) Salesforce.com