Period
to 18 September 2018

The median annual salary for a Service Analyst was £27,000 in advertised job vacancies in England during the 6 months to 18 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
UK > England
6 months to
18 Sep 2018
Same period 2017 Same period 2016
Rank 273 279 244
Rank change year-on-year +6 -35 +20
Permanent jobs requiring a Service Analyst 1,932 2,080 2,630
As % of all permanent IT jobs advertised in England 1.23% 1.26% 1.45%
As % of the Job Titles category 1.28% 1.31% 1.50%
Number of salaries quoted 1,594 1,517 2,289
England median annual salary £27,000 £27,000 £27,500
Median salary % change year-on-year - -1.82% -
10th Percentile £19,000 £18,750 £19,000
90th Percentile £50,175 £52,500 £50,000
UK median annual salary £26,661 £27,250 £27,500
% change year-on-year -2.16% -0.91% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 150,459 158,964 175,460
% of permanent IT jobs with a recognized job title 96.14% 95.98% 96.60%
Number of salaries quoted 122,207 128,306 148,958
England median annual salary £50,000 £48,000 £47,500
Median salary % change year-on-year +4.17% +1.05% +5.56%
10th Percentile £27,500 £27,500 £27,000
90th Percentile £82,500 £78,750 £77,500
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Service Analyst
Job Vacancy Trend in England

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Analyst in England

Service Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in England.

Salary trend for Service Analyst in England

Service Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Service Analyst in England over the 6 months to 18 September 2018.

Salary histogram for Service Analyst in England

Service Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the England region over the 6 months to 18 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -34 713 £35,000 +7.69% 37
North of England +49 402 £21,500 -8.51% 37
South East -41 350 £27,000 +14.89% 20
North West +80 220 £23,000 -2.13% 22
South West +22 159 £24,000 -4.00% 25
East of England +81 158 £23,000 -1.08% 11
Midlands +22 158 £22,500 +4.65% 24
Yorkshire +7 148 £20,500 -12.77% 11
West Midlands +17 93 £24,930 +10.80% 16
East Midlands +22 65 £21,500 +7.50% 8
North East -29 34 £21,000 -8.20% 4
Service Analyst
UK

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 18 September 2018, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Analyst in the job title.

1 895 (46.33%) Windows
2 817 (42.29%) ITIL
3 689 (35.66%) Active Directory
4 660 (34.16%) Microsoft
5 545 (28.21%) Finance
6 528 (27.33%) Microsoft Office
7 426 (22.05%) Windows 7
8 345 (17.86%) Service Management
9 330 (17.08%) SLA
10 311 (16.10%) Office 365
11 286 (14.80%) Windows 10
12 251 (12.99%) Citrix
13 248 (12.84%) Problem-Solving
14 207 (10.71%) Windows Server
15 200 (10.35%) MS Exchange
16 194 (10.04%) Incident Management
17 189 (9.78%) SQL
18 177 (9.16%) Analytical Skills
19 175 (9.06%) ITSM
20 171 (8.85%) Microsoft Excel
21 160 (8.28%) VMware
22 154 (7.97%) Service Delivery
23 148 (7.66%) Banking
24 143 (7.40%) Change Management
25 141 (7.30%) Cisco
26 138 (7.14%) Degree
27 135 (6.99%) SCCM
28 132 (6.83%) Problem Management
29 131 (6.78%) Law
30 126 (6.52%) Windows Server 2012

Service Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 200 (10.35%) MS Exchange
2 89 (4.61%) Exchange Server 2010
3 66 (3.42%) SharePoint
4 64 (3.31%) Exchange Server 2013
5 50 (2.59%) Skype for Business
6 27 (1.40%) Blackberry Enterprise Server
7 19 (0.98%) IIS
8 15 (0.78%) Exchange Server 2007
9 12 (0.62%) Confluence
9 12 (0.62%) SharePoint 2013
10 9 (0.47%) SAS
11 7 (0.36%) SharePoint 2010
12 6 (0.31%) Exchange Server 2003
13 5 (0.26%) SharePoint Server
13 5 (0.26%) Site Server
14 4 (0.21%) BizTalk Server
14 4 (0.21%) IBM Notes
15 3 (0.16%) Quickr
16 2 (0.10%) CMS
16 2 (0.10%) WordPress
Applications
1 528 (27.33%) Microsoft Office
2 171 (8.85%) Microsoft Excel
3 88 (4.55%) Microsoft PowerPoint
4 41 (2.12%) MS Visio
5 11 (0.57%) Spreadsheet
6 9 (0.47%) Microsoft Project
7 4 (0.21%) SPSS
8 1 (0.052%) 3ds Max
8 1 (0.052%) Adobe Creative Suite
8 1 (0.052%) MicroStation
Business Applications
1 24 (1.24%) Remedy ITSM
2 12 (0.62%) Dynamics CRM
3 10 (0.52%) Infor SunSystems
3 10 (0.52%) ReMetrica
4 7 (0.36%) assyst
5 5 (0.26%) Dynamics AX
5 5 (0.26%) Oracle EBS
6 4 (0.21%) Cognos Business Intelligence
6 4 (0.21%) Cognos TM1
6 4 (0.21%) Dynamics NAV
7 2 (0.10%) Eloqua
7 2 (0.10%) Unit4 Business World
8 1 (0.052%) CSG Singleview
8 1 (0.052%) Distributed Ledger
8 1 (0.052%) PeopleSoft HCM
8 1 (0.052%) Raiser's Edge
8 1 (0.052%) Relativity
8 1 (0.052%) Sage X3
8 1 (0.052%) SAP Hybris
8 1 (0.052%) SAP MDG
Cloud Services
1 311 (16.10%) Office 365
2 49 (2.54%) Microsoft Azure
3 16 (0.83%) Mimecast
4 11 (0.57%) Amazon AWS
4 11 (0.57%) IaaS
5 7 (0.36%) Adobe Creative Cloud
5 7 (0.36%) SaaS
6 3 (0.16%) Cloud Computing
6 3 (0.16%) G Suite
6 3 (0.16%) OneDrive
7 2 (0.10%) Azure Active Directory
7 2 (0.10%) Dynamics 365
7 2 (0.10%) PaaS
7 2 (0.10%) Salesforce Sales Cloud
8 1 (0.052%) iTunes
Communications & Networking
1 93 (4.81%) TCP/IP
2 81 (4.19%) VPN
3 74 (3.83%) Firewall
4 73 (3.78%) LAN
5 68 (3.52%) DNS
6 61 (3.16%) WAN
7 53 (2.74%) DHCP
8 40 (2.07%) Internet
9 35 (1.81%) Skype
10 29 (1.50%) Remote Desktop
11 27 (1.40%) SAN
11 27 (1.40%) Wireless
12 24 (1.24%) VoIP
13 17 (0.88%) Wi-Fi
14 12 (0.62%) ADSL
15 8 (0.41%) Broadband
15 8 (0.41%) Extranet
15 8 (0.41%) Intranet
16 7 (0.36%) IP Telephony
17 6 (0.31%) WLAN
Database & Business Intelligence
1 63 (3.26%) SQL Server
2 14 (0.72%) Data Mining
3 11 (0.57%) Relational Database
3 11 (0.57%) SQL Server Reporting Services
4 7 (0.36%) Oracle Database
4 7 (0.36%) SQL Server 2008
5 5 (0.26%) BusinessObjects
5 5 (0.26%) Power BI
6 4 (0.21%) Blockchain
6 4 (0.21%) MS Access
6 4 (0.21%) MySQL
6 4 (0.21%) SQL Server Integration Services
7 3 (0.16%) Crystal Reports
8 2 (0.10%) Data Warehouse
8 2 (0.10%) Oracle Database 10g
8 2 (0.10%) SQL Server 2005
9 1 (0.052%) Apache Cassandra
9 1 (0.052%) Big Data
9 1 (0.052%) SAP HANA
9 1 (0.052%) SQL Server Analysis Services
Development Applications
1 28 (1.45%) JIRA
2 5 (0.26%) Visual Studio
3 4 (0.21%) Selenium
4 2 (0.10%) Oracle APEX
4 2 (0.10%) Team Foundation Server
4 2 (0.10%) WinDbg
5 1 (0.052%) Ant
5 1 (0.052%) Bitbucket
5 1 (0.052%) Gatling
5 1 (0.052%) JMeter
5 1 (0.052%) Octopus Deploy
5 1 (0.052%) SoapUI
5 1 (0.052%) TeamCity
5 1 (0.052%) WebDriver
General
1 545 (28.21%) Finance
2 148 (7.66%) Banking
3 131 (6.78%) Law
4 113 (5.85%) Legal
5 110 (5.69%) Retail
6 92 (4.76%) Telecoms
7 62 (3.21%) Back Office
8 31 (1.60%) Front Office
9 28 (1.45%) Publishing
10 24 (1.24%) Marketing
11 23 (1.19%) Investment Banking
12 19 (0.98%) Financial Institution
13 18 (0.93%) Manufacturing
14 17 (0.88%) Advertising
15 14 (0.72%) Games
16 9 (0.47%) International Banking
17 8 (0.41%) Retail Banking
18 5 (0.26%) Electronics
18 5 (0.26%) Pharmaceutical
19 4 (0.21%) French Language
Libraries, Frameworks & Software Standards
1 15 (0.78%) FIX Protocol
2 12 (0.62%) Web Services
3 9 (0.47%) .NET
4 7 (0.36%) HTML
4 7 (0.36%) XML
5 5 (0.26%) CSS
5 5 (0.26%) Flash
6 4 (0.21%) MDX
6 4 (0.21%) XMPP
6 4 (0.21%) XSD
6 4 (0.21%) XSLT
7 3 (0.16%) COM
7 3 (0.16%) LINQ
7 3 (0.16%) Middleware
7 3 (0.16%) SOAP
8 2 (0.10%) J2EE
8 2 (0.10%) LDAP
8 2 (0.10%) SAP PI
8 2 (0.10%) Software Packaging
8 2 (0.10%) WebSphere MQ
Miscellaneous
1 177 (9.16%) Analytical Skills
2 91 (4.71%) Self-Motivation
3 70 (3.62%) Management Information System
4 61 (3.16%) Blackberry
5 59 (3.05%) iPhone
6 37 (1.92%) Driving Licence
6 37 (1.92%) Equities
7 35 (1.81%) Video Conferencing
8 27 (1.40%) Derivative
9 26 (1.35%) Data Centre
10 21 (1.09%) Fintech
10 21 (1.09%) User Experience
11 19 (0.98%) Smartphone
12 17 (0.88%) Foreign Exchange (FX)
13 16 (0.83%) Computer Science
13 16 (0.83%) iPad
14 15 (0.78%) Fat Client
14 15 (0.78%) Handset
14 15 (0.78%) Thin Client
15 14 (0.72%) Fixed Income
Operating Systems
1 895 (46.33%) Windows
2 426 (22.05%) Windows 7
3 286 (14.80%) Windows 10
4 207 (10.71%) Windows Server
5 126 (6.52%) Windows Server 2012
6 77 (3.99%) Windows Server 2008
7 61 (3.16%) Windows 8
8 49 (2.54%) Mac OS X
9 46 (2.38%) Linux
10 44 (2.28%) Android
10 44 (2.28%) Windows XP
11 40 (2.07%) Apple iOS
12 37 (1.92%) Unix
13 30 (1.55%) Windows Server 2003
14 8 (0.41%) Windows 2000
15 7 (0.36%) Mac OS
16 5 (0.26%) CentOS
17 4 (0.21%) BlackBerry OS
18 3 (0.16%) Windows NT
18 3 (0.16%) Windows Phone
Processes & Methodologies
1 817 (42.29%) ITIL
2 345 (17.86%) Service Management
3 248 (12.84%) Problem-Solving
4 194 (10.04%) Incident Management
5 175 (9.06%) ITSM
6 154 (7.97%) Service Delivery
7 143 (7.40%) Change Management
8 132 (6.83%) Problem Management
9 98 (5.07%) Agile Software Development
10 95 (4.92%) Time Management
11 89 (4.61%) Stakeholder Management
12 83 (4.30%) Business Analysis
12 83 (4.30%) ITIL V3
13 74 (3.83%) Ticket Management
14 63 (3.26%) Project Management
15 61 (3.16%) Process Improvement
16 58 (3.00%) Statistics
17 53 (2.74%) Knowledge Management
18 52 (2.69%) Waterfall
19 49 (2.54%) CRM
Programming Languages
1 189 (9.78%) SQL
2 61 (3.16%) PowerShell
3 24 (1.24%) C
4 22 (1.14%) JavaScript
5 20 (1.04%) Java
6 18 (0.93%) VBA
7 17 (0.88%) Python
8 11 (0.57%) T-SQL
9 10 (0.52%) C#
10 6 (0.31%) Perl
10 6 (0.31%) R
11 5 (0.26%) C++
11 5 (0.26%) Shell Script
11 5 (0.26%) VBScript
12 4 (0.21%) Bash Shell
13 2 (0.10%) Apex Code
13 2 (0.10%) PHP
13 2 (0.10%) PL/SQL
13 2 (0.10%) VB
14 1 (0.052%) ABAP
Qualifications
1 138 (7.14%) Degree
2 114 (5.90%) Microsoft Certification
3 94 (4.87%) ITIL Certification
4 79 (4.09%) Security Cleared
5 73 (3.78%) MCP
6 65 (3.36%) CCNA
6 65 (3.36%) Cisco Certification
6 65 (3.36%) SC Cleared
7 56 (2.90%) ITIL Foundation Certificate
8 48 (2.48%) Network+ Certification
9 35 (1.81%) MCSA
10 28 (1.45%) MCSE
11 19 (0.98%) A+ Certification
12 16 (0.83%) MCDST
13 15 (0.78%) Computer Science Degree
14 13 (0.67%) DV Cleared
14 13 (0.67%) MOS
15 10 (0.52%) ISEB
16 9 (0.47%) MCTS
17 8 (0.41%) MCITP
Quality Assurance & Compliance
1 330 (17.08%) SLA
2 74 (3.83%) QA
3 18 (0.93%) PMO
4 15 (0.78%) ISO 9001
5 13 (0.67%) Data Quality
5 13 (0.67%) ISO/IEC 27001
6 11 (0.57%) ISO/IEC 20000
7 8 (0.41%) COBIT
8 4 (0.21%) Actionable Recommendations
8 4 (0.21%) ISO/IEC 19770
8 4 (0.21%) Sarbanes-Oxley
9 3 (0.16%) MiFID
9 3 (0.16%) PCI DSS
10 2 (0.10%) EMIR
10 2 (0.10%) GDPR
10 2 (0.10%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 1 (0.052%) Cyber Essentials
11 1 (0.052%) IFRS
11 1 (0.052%) SEPA
System Software
1 689 (35.66%) Active Directory
2 103 (5.33%) VMware Infrastructure
3 59 (3.05%) Hyper-V
4 32 (1.66%) XenApp
5 23 (1.19%) Virtual Servers
6 20 (1.04%) vSphere
7 19 (0.98%) Microsoft App-V
8 18 (0.93%) XenDesktop
9 12 (0.62%) Virtual Desktop
10 8 (0.41%) Terminal Services
11 7 (0.36%) VMware Workstation
12 6 (0.31%) Virtual Machines
12 6 (0.31%) VMware ESXi
13 3 (0.16%) BitLocker
14 2 (0.10%) Terminal Server
15 1 (0.052%) Docker
15 1 (0.052%) Forefront TMG
15 1 (0.052%) Microsoft Virtual Server
15 1 (0.052%) XenServer
Systems Management
1 135 (6.99%) SCCM
2 16 (0.83%) WSUS
3 10 (0.52%) ZABBIX
4 7 (0.36%) Systems Management Server (SMS)
5 6 (0.31%) AirWatch
5 6 (0.31%) vCenter Server
6 5 (0.26%) Ansible
6 5 (0.26%) Backup Exec
6 5 (0.26%) Puppet
7 4 (0.21%) SCVMM
8 3 (0.16%) Control-M
8 3 (0.16%) Norton AntiVirus
8 3 (0.16%) SCOM
9 2 (0.10%) Jamf Pro
9 2 (0.10%) McAfee ePO
9 2 (0.10%) Nagios
9 2 (0.10%) Perfmon
9 2 (0.10%) ServiceCenter
9 2 (0.10%) SmoothWall
9 2 (0.10%) ThinApp
Vendors
1 660 (34.16%) Microsoft
2 251 (12.99%) Citrix
3 160 (8.28%) VMware
4 141 (7.30%) Cisco
5 80 (4.14%) ServiceNow
6 63 (3.26%) Apple
7 53 (2.74%) Remedy
8 46 (2.38%) Fortinet
8 46 (2.38%) Huawei
9 39 (2.02%) Oracle
9 39 (2.02%) Sony
10 37 (1.92%) iManage
11 32 (1.66%) Ivanti
12 25 (1.29%) Capita
12 25 (1.29%) SAP
13 24 (1.24%) Adobe
14 23 (1.19%) HP
15 21 (1.09%) SolarWinds
16 18 (0.93%) Salesforce.com
17 17 (0.88%) Avaya