Period
to 26 April 2018

The median annual salary for a Service Analyst was £27,500 in advertised job vacancies in England during the 6 months to 26 April 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
UK > England
6 months to
26 Apr 2018
Same period 2017 Same period 2016
Rank 293 275 239
Rank change year-on-year -18 -36 +6
Permanent jobs requiring a Service Analyst 1,844 1,974 2,814
As % of all permanent IT jobs advertised in England 1.11% 1.23% 1.46%
As % of the Job Titles category 1.15% 1.28% 1.51%
Number of salaries quoted 1,528 1,632 2,460
England median annual salary £27,500 £27,500 £27,500
10th Percentile £19,000 £18,750 £18,750
90th Percentile £48,750 £51,250 £57,500
UK median annual salary £27,500 £27,500 £27,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 159,671 154,637 186,086
% of permanent IT jobs with a recognized job title 96.47% 96.59% 96.66%
Number of salaries quoted 131,540 129,485 157,785
England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £80,000 £77,500 £76,250
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Service Analyst
Job Vacancy Trend in England

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Analyst in England

Service Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in England.

Salary trend for Service Analyst in England

Service Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Service Analyst in England over the 6 months to 26 April 2018.

Salary histogram for Service Analyst in England

Service Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the England region over the 6 months to 26 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -43 672 £34,500 +6.15% 65
South East -31 395 £25,000 +4.17% 45
North of England +1 325 £25,000 +11.11% 42
East of England 0 161 £22,500 -25.00% 31
Midlands -3 157 £25,000 +13.64% 44
South West +26 152 £23,500 -6.00% 16
Yorkshire -21 146 £27,000 +20.00% 19
North West +6 142 £25,000 +7.53% 19
West Midlands +16 112 £24,930 +18.71% 19
East Midlands -17 45 £27,000 +22.73% 25
North East -12 37 £20,000 +2.56% 4
Service Analyst
UK

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 26 April 2018, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Analyst in the job title.

1 916 (49.67%) Windows
2 767 (41.59%) ITIL
3 683 (37.04%) Active Directory
4 680 (36.88%) Microsoft
5 616 (33.41%) Microsoft Office
6 514 (27.87%) Finance
7 416 (22.56%) Windows 7
8 337 (18.28%) SLA
9 287 (15.56%) Service Management
10 251 (13.61%) Citrix
11 234 (12.69%) Office 365
12 231 (12.53%) Problem-Solving
13 210 (11.39%) Windows 10
14 183 (9.92%) Incident Management
15 171 (9.27%) Law
16 159 (8.62%) Legal
16 159 (8.62%) Windows Server
17 157 (8.51%) MS Exchange
18 151 (8.19%) Analytical Skills
19 141 (7.65%) SQL
20 138 (7.48%) Service Delivery
21 130 (7.05%) Problem Management
22 123 (6.67%) Microsoft Excel
23 114 (6.18%) ITSM
24 111 (6.02%) Banking
25 109 (5.91%) Cisco
26 108 (5.86%) VMware
27 103 (5.59%) SCCM
28 102 (5.53%) Change Management
28 102 (5.53%) ITIL Certification

Service Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 157 (8.51%) MS Exchange
2 61 (3.31%) Blackberry Enterprise Server
3 51 (2.77%) SharePoint
4 49 (2.66%) Exchange Server 2010
5 37 (2.01%) Exchange Server 2013
6 26 (1.41%) Skype for Business
7 16 (0.87%) Exchange Server 2007
8 15 (0.81%) IIS
9 11 (0.60%) Exchange Server 2003
10 8 (0.43%) IBM Notes
11 5 (0.27%) SharePoint 2013
12 4 (0.22%) WebSphere
12 4 (0.22%) WordPress
13 3 (0.16%) Adobe Experience Manager
13 3 (0.16%) Apache
13 3 (0.16%) Elasticsearch
13 3 (0.16%) SAS
13 3 (0.16%) SharePoint 2010
14 2 (0.11%) BizTalk Server
14 2 (0.11%) Site Server
Applications
1 616 (33.41%) Microsoft Office
2 123 (6.67%) Microsoft Excel
3 76 (4.12%) Microsoft PowerPoint
4 36 (1.95%) Spreadsheet
5 27 (1.46%) MS Visio
6 4 (0.22%) Microsoft Project
7 3 (0.16%) Adobe Creative Suite
8 1 (0.054%) AutoCAD
Business Applications
1 16 (0.87%) Dynamics CRM
2 13 (0.70%) Carpe Diem
3 12 (0.65%) Elite 3E
4 8 (0.43%) Remedy ITSM
5 7 (0.38%) CA PPM
5 7 (0.38%) Dynamics AX
5 7 (0.38%) Eikon
6 6 (0.33%) assyst
6 6 (0.33%) Visualfiles
7 4 (0.22%) Dynamics NAV
7 4 (0.22%) Oracle EBS
7 4 (0.22%) SAP Hybris
8 3 (0.16%) Magento
9 2 (0.11%) NetSuite
9 2 (0.11%) Salesforce.com CRM
10 1 (0.054%) PeopleSoft HCM
10 1 (0.054%) Sage X3
10 1 (0.054%) SAP Business ByDesign
10 1 (0.054%) SAP MDG
10 1 (0.054%) Sonata
Cloud Services
1 234 (12.69%) Office 365
2 32 (1.74%) Microsoft Azure
3 18 (0.98%) Amazon AWS
4 11 (0.60%) Mimecast
5 8 (0.43%) SaaS
6 6 (0.33%) Cloud Computing
7 4 (0.22%) GitHub
7 4 (0.22%) OneDrive
8 3 (0.16%) Adobe Creative Cloud
8 3 (0.16%) Force.com
8 3 (0.16%) PaaS
8 3 (0.16%) Salesforce Service Cloud
9 2 (0.11%) Amazon EC2
9 2 (0.11%) Amazon S3
9 2 (0.11%) G Suite
9 2 (0.11%) IaaS
9 2 (0.11%) Route 53
10 1 (0.054%) Slack
10 1 (0.054%) SuccessFactors
Communications & Networking
1 96 (5.21%) VPN
2 80 (4.34%) LAN
3 72 (3.90%) WAN
4 59 (3.20%) TCP/IP
5 57 (3.09%) Firewall
6 51 (2.77%) DNS
6 51 (2.77%) VoIP
7 47 (2.55%) DHCP
8 44 (2.39%) Internet
9 40 (2.17%) Remote Desktop
10 22 (1.19%) Wireless
11 16 (0.87%) IP Telephony
12 13 (0.70%) Intranet
13 11 (0.60%) Skype
13 11 (0.60%) SMS
13 11 (0.60%) Wi-Fi
14 10 (0.54%) Broadband
14 10 (0.54%) SAN
15 8 (0.43%) Network Security
16 6 (0.33%) Cisco IPT
Database & Business Intelligence
1 55 (2.98%) SQL Server
2 18 (0.98%) SQL Server Reporting Services
3 13 (0.70%) Data Warehouse
4 10 (0.54%) BusinessObjects
5 9 (0.49%) Blockchain
5 9 (0.49%) SQL Server Integration Services
6 8 (0.43%) Data Mining
6 8 (0.43%) MySQL
7 7 (0.38%) MS Access
8 6 (0.33%) Crystal Reports
8 6 (0.33%) Relational Database
9 4 (0.22%) Amazon RDS
9 4 (0.22%) Power BI
9 4 (0.22%) SQL Server 2008
9 4 (0.22%) SQL Server 2014
10 3 (0.16%) Oracle Reports
11 2 (0.11%) DB2
11 2 (0.11%) GIS
11 2 (0.11%) Oracle Database
11 2 (0.11%) SQL Server Analysis Services
Development Applications
1 23 (1.25%) JIRA
2 7 (0.38%) Selenium
3 4 (0.22%) Visual Studio
4 3 (0.16%) Ant
4 3 (0.16%) Axure RP
4 3 (0.16%) HP UFT
4 3 (0.16%) JMeter
4 3 (0.16%) LoadRunner
5 1 (0.054%) Balsamiq Mockups
5 1 (0.054%) Jenkins
5 1 (0.054%) JUnit
5 1 (0.054%) NUnit
5 1 (0.054%) Team Foundation Server
5 1 (0.054%) TestNG
5 1 (0.054%) Visual Studio Team System
5 1 (0.054%) WinDbg
General
1 514 (27.87%) Finance
2 171 (9.27%) Law
3 159 (8.62%) Legal
4 111 (6.02%) Banking
5 70 (3.80%) Back Office
6 62 (3.36%) Retail
6 62 (3.36%) Telecoms
7 26 (1.41%) Publishing
8 25 (1.36%) Marketing
9 22 (1.19%) Investment Banking
10 20 (1.08%) Financial Institution
11 18 (0.98%) Advertising
11 18 (0.98%) French Language
12 15 (0.81%) German Language
13 12 (0.65%) Front Office
13 12 (0.65%) Manufacturing
14 10 (0.54%) Electronics
15 8 (0.43%) Retail Banking
16 7 (0.38%) International Banking
16 7 (0.38%) Local Government
Libraries, Frameworks & Software Standards
1 20 (1.08%) Web Services
2 16 (0.87%) HTML
2 16 (0.87%) XML
3 15 (0.81%) .NET
4 14 (0.76%) CSS
5 13 (0.70%) FIX Protocol
6 12 (0.65%) SOAP
7 8 (0.43%) REST
8 6 (0.33%) JSON
9 5 (0.27%) XSLT
10 4 (0.22%) J2EE
10 4 (0.22%) LINQ
10 4 (0.22%) XMPP
10 4 (0.22%) XSD
11 3 (0.16%) DHTML
11 3 (0.16%) J2SE
11 3 (0.16%) jQuery
11 3 (0.16%) Kafka
11 3 (0.16%) RESTful
11 3 (0.16%) Visualforce
Miscellaneous
1 151 (8.19%) Analytical Skills
2 96 (5.21%) Blackberry
3 92 (4.99%) Self-Motivation
4 79 (4.28%) Management Information System
5 65 (3.52%) iPhone
6 35 (1.90%) Video Conferencing
7 27 (1.46%) Driving Licence
7 27 (1.46%) iPad
8 22 (1.19%) Data Centre
9 19 (1.03%) Fat Client
9 19 (1.03%) Thin Client
10 18 (0.98%) Computer Science
11 17 (0.92%) Smartphone
12 11 (0.60%) Fintech
13 10 (0.54%) Enterprise Software
14 9 (0.49%) EPoS
15 8 (0.43%) Reinsurance
15 8 (0.43%) User Experience
16 7 (0.38%) Analytical Mindset
16 7 (0.38%) Client/Server
Operating Systems
1 916 (49.67%) Windows
2 416 (22.56%) Windows 7
3 210 (11.39%) Windows 10
4 159 (8.62%) Windows Server
5 91 (4.93%) Windows Server 2012
6 64 (3.47%) Windows 8
7 61 (3.31%) Windows Server 2008
8 59 (3.20%) Linux
9 49 (2.66%) Android
10 43 (2.33%) Mac OS X
11 35 (1.90%) Apple iOS
12 33 (1.79%) Windows XP
13 29 (1.57%) Windows Server 2003
14 22 (1.19%) Mac OS
14 22 (1.19%) Unix
15 7 (0.38%) CentOS
16 4 (0.22%) Debian
16 4 (0.22%) Ubuntu
16 4 (0.22%) Windows Vista
17 3 (0.16%) Solaris
Processes & Methodologies
1 767 (41.59%) ITIL
2 287 (15.56%) Service Management
3 231 (12.53%) Problem-Solving
4 183 (9.92%) Incident Management
5 138 (7.48%) Service Delivery
6 130 (7.05%) Problem Management
7 114 (6.18%) ITSM
8 102 (5.53%) Change Management
9 99 (5.37%) Ticket Management
10 92 (4.99%) Agile Software Development
11 77 (4.18%) CRM
11 77 (4.18%) Stakeholder Management
12 73 (3.96%) Business Intelligence
13 59 (3.20%) ITIL V3
14 56 (3.04%) Time Management
15 55 (2.98%) Business Analysis
16 49 (2.66%) Project Management
17 46 (2.49%) Service Design
18 45 (2.44%) Information Security
19 42 (2.28%) Risk Management
Programming Languages
1 141 (7.65%) SQL
2 30 (1.63%) PowerShell
3 27 (1.46%) C#
4 24 (1.30%) Java
5 22 (1.19%) JavaScript
5 22 (1.19%) VBA
6 18 (0.98%) C
7 10 (0.54%) T-SQL
8 9 (0.49%) Python
9 7 (0.38%) MATLAB
10 6 (0.33%) C++
10 6 (0.33%) VB
10 6 (0.33%) VBScript
11 4 (0.22%) PHP
11 4 (0.22%) PL/SQL
12 3 (0.16%) Apex Code
12 3 (0.16%) SOQL
12 3 (0.16%) SOSL
13 2 (0.11%) Bash Shell
13 2 (0.11%) R
Qualifications
1 102 (5.53%) ITIL Certification
2 100 (5.42%) Security Cleared
3 97 (5.26%) Degree
4 91 (4.93%) Microsoft Certification
5 65 (3.52%) SC Cleared
6 58 (3.15%) ITIL Foundation Certificate
7 57 (3.09%) MCP
8 46 (2.49%) MCSA
9 32 (1.74%) CCNA
9 32 (1.74%) Cisco Certification
10 30 (1.63%) ISEB
11 27 (1.46%) A+ Certification
12 19 (1.03%) CISSP
13 18 (0.98%) Network+ Certification
14 14 (0.76%) MCSE
15 13 (0.70%) NVQ Level 3
16 12 (0.65%) ISTQB
17 11 (0.60%) MCITP
18 10 (0.54%) ISTQB Foundation Certification
19 8 (0.43%) Computer Science Degree
Quality Assurance & Compliance
1 337 (18.28%) SLA
2 54 (2.93%) QA
3 20 (1.08%) GDPR
4 18 (0.98%) PMO
5 9 (0.49%) Sarbanes-Oxley
6 8 (0.43%) Data Quality
7 7 (0.38%) ISO/IEC 27001
8 4 (0.22%) ISO 9001
8 4 (0.22%) ISO/IEC 20000
9 3 (0.16%) MiFID
10 2 (0.11%) EMIR
11 1 (0.054%) COBIT
11 1 (0.054%) Disclosure Scotland
11 1 (0.054%) GxP
11 1 (0.054%) ISO/IEC 19770
11 1 (0.054%) SEPA
System Software
1 683 (37.04%) Active Directory
2 56 (3.04%) Hyper-V
3 50 (2.71%) VMware Infrastructure
4 19 (1.03%) XenApp
5 15 (0.81%) Microsoft App-V
6 9 (0.49%) Virtual Desktop
7 8 (0.43%) XenDesktop
8 6 (0.33%) Terminal Services
9 5 (0.27%) BitLocker
10 3 (0.16%) VMware Workstation
11 2 (0.11%) VMware ESXi
12 1 (0.054%) Citrix Presentation Server
12 1 (0.054%) ISA Server
12 1 (0.054%) Virtual Servers
12 1 (0.054%) vSphere
12 1 (0.054%) XenServer
Systems Management
1 103 (5.59%) SCCM
2 10 (0.54%) WSUS
3 9 (0.49%) HP Quality Center
4 7 (0.38%) AirWatch
5 6 (0.33%) Systems Management Server (SMS)
6 5 (0.27%) Ansible
6 5 (0.27%) Puppet
7 4 (0.22%) Backup Exec
7 4 (0.22%) vCenter Server
8 3 (0.16%) Norton AntiVirus
8 3 (0.16%) ServiceCenter
9 2 (0.11%) HAProxy
9 2 (0.11%) HP ALM
9 2 (0.11%) Jamf Pro
9 2 (0.11%) Microsoft Clustering
9 2 (0.11%) Nagios
9 2 (0.11%) ThinApp
9 2 (0.11%) ZABBIX
10 1 (0.054%) Perfmon
10 1 (0.054%) QRadar
Vendors
1 680 (36.88%) Microsoft
2 251 (13.61%) Citrix
3 109 (5.91%) Cisco
4 108 (5.86%) VMware
5 85 (4.61%) iManage
6 75 (4.07%) ServiceNow
7 69 (3.74%) HP
8 44 (2.39%) Apple
9 30 (1.63%) Remedy
10 25 (1.36%) SAP
11 22 (1.19%) Avaya
12 21 (1.14%) Oracle
13 20 (1.08%) Adobe
13 20 (1.08%) Ivanti
14 17 (0.92%) Fortinet
15 16 (0.87%) Capita
15 16 (0.87%) Mitel
16 15 (0.81%) LexisNexis
16 15 (0.81%) Salesforce.com
17 14 (0.76%) Sun