Period
to 23 January 2018

The median annual salary for a Service Analyst was £27,500 in advertised job vacancies in England during the 6 months to 23 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
UK > England
6 months to
23 Jan 2018
Same period 2017 Same period 2016
Rank 273 267 246
Rank change year-on-year -6 -21 -19
Permanent jobs requiring a Service Analyst 1,959 2,133 2,719
As % of all permanent IT jobs advertised in England 1.20% 1.28% 1.40%
As % of the Job Titles category 1.25% 1.33% 1.44%
Number of salaries quoted 1,551 1,855 2,384
England median annual salary £27,500 £28,000 £27,000
Median salary % change year-on-year -1.79% +3.70% +1.89%
10th Percentile £19,000 £19,000 £18,750
90th Percentile £50,000 £50,000 £58,750
UK median annual salary £27,500 £28,000 £27,000
% change year-on-year -1.79% +3.70% +3.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 157,043 160,190 188,299
% of permanent IT jobs with a recognized job title 96.08% 96.48% 96.65%
Number of salaries quoted 128,961 134,332 158,959
England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £80,000 £77,500 £76,250
UK median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Service Analyst
Job Vacancy Trend in England

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Analyst in England

Service Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in England.

Salary trend for Service Analyst in England

Service Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Service Analyst in England over the 6 months to 23 January 2018.

Salary histogram for Service Analyst in England

Service Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the England region over the 6 months to 23 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -34 779 £34,000 +4.62% 81
South East -9 418 £23,940 -0.25% 51
North of England +18 346 £24,250 +7.78% 61
Midlands +9 197 £22,500 -2.17% 25
Yorkshire -20 145 £31,000 +37.78% 26
North West +31 141 £25,000 +4.17% 26
West Midlands +11 132 £21,000 -2.33% 15
South West -10 115 £24,000 +4.35% 19
East of England -24 109 £22,000 -27.87% 24
East Midlands +1 65 £26,250 +5.00% 10
North East +23 60 £21,500 +7.50% 9
Service Analyst
UK

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 23 January 2018, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Analyst in the job title.

1 903 (46.09%) Windows
2 791 (40.38%) ITIL
3 696 (35.53%) Microsoft
4 670 (34.20%) Active Directory
5 629 (32.11%) Microsoft Office
6 572 (29.20%) Finance
7 404 (20.62%) Windows 7
8 368 (18.79%) SLA
9 306 (15.62%) Service Management
10 259 (13.22%) Analytical Skills
11 255 (13.02%) Citrix
12 222 (11.33%) Office 365
13 201 (10.26%) Windows 10
14 195 (9.95%) MS Exchange
15 194 (9.90%) Banking
16 186 (9.49%) Incident Management
17 177 (9.04%) Legal
18 153 (7.81%) Law
19 139 (7.10%) Windows Server
20 133 (6.79%) Microsoft Excel
21 132 (6.74%) SQL
22 129 (6.58%) Service Delivery
23 127 (6.48%) Business Analysis
24 126 (6.43%) Microsoft Certification
25 125 (6.38%) Security Cleared
26 119 (6.07%) Degree
27 115 (5.87%) Ticket Management
28 110 (5.62%) VMware
29 109 (5.56%) Project Management
30 108 (5.51%) ITSM

Service Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 195 (9.95%) MS Exchange
2 60 (3.06%) Exchange Server 2010
3 54 (2.76%) Blackberry Enterprise Server
3 54 (2.76%) Skype for Business
4 49 (2.50%) SharePoint
5 32 (1.63%) Exchange Server 2013
6 29 (1.48%) Exchange Server 2007
7 15 (0.77%) Exchange Server 2003
8 14 (0.71%) IBM Notes
9 7 (0.36%) CMS
10 5 (0.26%) SAS
11 4 (0.20%) Confluence
11 4 (0.20%) SharePoint 2013
11 4 (0.20%) Site Server
12 2 (0.10%) Elasticsearch
12 2 (0.10%) IIS
12 2 (0.10%) WebSphere
13 1 (0.051%) JBoss
13 1 (0.051%) SharePoint 2010
13 1 (0.051%) Tomcat
Applications
1 629 (32.11%) Microsoft Office
2 133 (6.79%) Microsoft Excel
3 73 (3.73%) Microsoft PowerPoint
4 51 (2.60%) Spreadsheet
5 29 (1.48%) MS Visio
6 4 (0.20%) Acrobat
7 2 (0.10%) Adobe Creative Suite
8 1 (0.051%) AutoCAD
8 1 (0.051%) CINEMA 4D
8 1 (0.051%) Maya
8 1 (0.051%) Microsoft Project
8 1 (0.051%) SPSS
8 1 (0.051%) Vectorworks
Business Applications
1 20 (1.02%) Dynamics CRM
2 19 (0.97%) Carpe Diem
3 13 (0.66%) Elite 3E
4 11 (0.56%) assyst
4 11 (0.56%) Eikon
4 11 (0.56%) Remedy ITSM
5 7 (0.36%) CA PPM
6 6 (0.31%) Visualfiles
7 5 (0.26%) VisionPLUS
8 3 (0.15%) SAP ERP
9 2 (0.10%) Dynamics AX
9 2 (0.10%) Salesforce.com CRM
10 1 (0.051%) GoldMine
10 1 (0.051%) HFM
10 1 (0.051%) Maximo
10 1 (0.051%) Minerva
10 1 (0.051%) NetSuite
10 1 (0.051%) SAP CO
10 1 (0.051%) SAP FI/CO
10 1 (0.051%) SAP PM
Cloud Services
1 222 (11.33%) Office 365
2 36 (1.84%) Microsoft Azure
3 18 (0.92%) Mimecast
4 10 (0.51%) Amazon AWS
5 7 (0.36%) BrowserStack
6 6 (0.31%) OneDrive
6 6 (0.31%) SaaS
7 4 (0.20%) Adobe Creative Cloud
7 4 (0.20%) G Suite
7 4 (0.20%) GitHub
8 2 (0.10%) Azure Machine Learning
9 1 (0.051%) Cloud Computing
9 1 (0.051%) Force.com
9 1 (0.051%) PaaS
9 1 (0.051%) Salesforce Service Cloud
9 1 (0.051%) Slack
Communications & Networking
1 102 (5.21%) WAN
2 100 (5.10%) LAN
3 95 (4.85%) VPN
4 60 (3.06%) TCP/IP
5 57 (2.91%) Firewall
6 56 (2.86%) DNS
7 53 (2.71%) Remote Desktop
8 50 (2.55%) DHCP
8 50 (2.55%) VoIP
9 37 (1.89%) Skype
10 31 (1.58%) Internet
11 23 (1.17%) Broadband
12 19 (0.97%) IP Telephony
13 14 (0.71%) FTP
14 13 (0.66%) MPLS
14 13 (0.66%) Network Security
15 12 (0.61%) Wi-Fi
16 8 (0.41%) SMS
17 7 (0.36%) VLAN
18 6 (0.31%) Ethernet
Database & Business Intelligence
1 48 (2.45%) SQL Server
2 14 (0.71%) Data Warehouse
3 12 (0.61%) BusinessObjects
4 10 (0.51%) Data Mining
5 9 (0.46%) SQL Server Integration Services
5 9 (0.46%) SQL Server Reporting Services
6 8 (0.41%) Blockchain
6 8 (0.41%) Relational Database
7 4 (0.20%) SQL Server 2014
8 3 (0.15%) Crystal Reports
8 3 (0.15%) Oracle Reports
9 2 (0.10%) Amazon RDS
9 2 (0.10%) BusinessObjects Web Intelligence
9 2 (0.10%) DB2
9 2 (0.10%) GIS
9 2 (0.10%) OLAP
9 2 (0.10%) Oracle Discoverer
9 2 (0.10%) Power BI
9 2 (0.10%) QlikView
9 2 (0.10%) Star Schema
Development Applications
1 36 (1.84%) JIRA
2 11 (0.56%) Selenium
3 10 (0.51%) SoapUI
4 5 (0.26%) Cucumber
4 5 (0.26%) WebDriver
5 4 (0.20%) Team Foundation Server
6 3 (0.15%) Axure RP
7 2 (0.10%) HP UFT
8 1 (0.051%) Ant
8 1 (0.051%) Balsamiq Mockups
8 1 (0.051%) JMeter
8 1 (0.051%) LoadRunner
8 1 (0.051%) MSTest
8 1 (0.051%) SQL Server Management Studio (SSMS)
8 1 (0.051%) Toad
8 1 (0.051%) Visual Studio Team System
General
1 572 (29.20%) Finance
2 194 (9.90%) Banking
3 177 (9.04%) Legal
4 153 (7.81%) Law
5 91 (4.65%) Investment Banking
6 83 (4.24%) Retail Banking
7 69 (3.52%) Back Office
8 56 (2.86%) Telecoms
9 48 (2.45%) Retail
10 36 (1.84%) Front Office
11 31 (1.58%) Publishing
12 25 (1.28%) Marketing
13 24 (1.23%) International Banking
14 21 (1.07%) Financial Institution
15 20 (1.02%) German Language
16 15 (0.77%) French Language
17 12 (0.61%) Advertising
17 12 (0.61%) Manufacturing
18 9 (0.46%) Electronics
19 5 (0.26%) Private Banking
Libraries, Frameworks & Software Standards
1 21 (1.07%) XML
2 18 (0.92%) .NET
3 14 (0.71%) FIX Protocol
3 14 (0.71%) Web Services
4 13 (0.66%) SOAP
5 7 (0.36%) HTML
5 7 (0.36%) REST
6 6 (0.31%) CSS
6 6 (0.31%) JSON
7 3 (0.15%) ASP.NET
8 2 (0.10%) .NET Framework
8 2 (0.10%) ADO
8 2 (0.10%) ASP.NET MVC
8 2 (0.10%) Entity Framework
8 2 (0.10%) J2EE
8 2 (0.10%) jQuery
8 2 (0.10%) Kafka
8 2 (0.10%) RAML
8 2 (0.10%) RESTful
8 2 (0.10%) XSLT
Miscellaneous
1 259 (13.22%) Analytical Skills
2 88 (4.49%) Blackberry
3 82 (4.19%) Management Information System
4 73 (3.73%) iPhone
5 48 (2.45%) Driving Licence
6 42 (2.14%) Computer Science
7 28 (1.43%) iPad
8 26 (1.33%) Smartphone
9 23 (1.17%) Data Centre
10 22 (1.12%) Fintech
11 20 (1.02%) Video Conferencing
12 16 (0.82%) Fat Client
12 16 (0.82%) Thin Client
13 15 (0.77%) EPoS
13 15 (0.77%) User Experience
14 12 (0.61%) CMDB
15 10 (0.51%) Enterprise Storage
15 10 (0.51%) Social Media
16 9 (0.46%) Foreign Exchange (FX)
16 9 (0.46%) Private Cloud
Operating Systems
1 903 (46.09%) Windows
2 404 (20.62%) Windows 7
3 201 (10.26%) Windows 10
4 139 (7.10%) Windows Server
5 94 (4.80%) Windows Server 2012
6 89 (4.54%) Windows 8
7 82 (4.19%) Windows Server 2008
8 62 (3.16%) Windows XP
9 53 (2.71%) Linux
10 38 (1.94%) Android
11 32 (1.63%) Mac OS X
12 28 (1.43%) Windows Server 2003
13 26 (1.33%) Unix
14 24 (1.23%) Apple iOS
15 21 (1.07%) Mac OS
16 11 (0.56%) Windows Vista
17 7 (0.36%) Windows Mobile
18 4 (0.20%) Windows 2000
19 3 (0.15%) Solaris
20 2 (0.10%) Windows Phone
Processes & Methodologies
1 791 (40.38%) ITIL
2 306 (15.62%) Service Management
3 186 (9.49%) Incident Management
4 129 (6.58%) Service Delivery
5 127 (6.48%) Business Analysis
6 115 (5.87%) Ticket Management
7 109 (5.56%) Project Management
8 108 (5.51%) Asset Management
8 108 (5.51%) ITSM
8 108 (5.51%) Problem Management
9 101 (5.16%) Wealth Management
10 92 (4.70%) SDLC
11 88 (4.49%) Business Intelligence
12 87 (4.44%) Agile Software Development
13 85 (4.34%) Change Management
14 79 (4.03%) CRM
15 74 (3.78%) Stakeholder Management
16 59 (3.01%) Time Management
17 54 (2.76%) ITIL V3
18 50 (2.55%) Configuration Management
Programming Languages
1 132 (6.74%) SQL
2 29 (1.48%) C#
3 24 (1.23%) PowerShell
4 20 (1.02%) Java
5 10 (0.51%) VBA
6 9 (0.46%) C
6 9 (0.46%) Python
7 8 (0.41%) JavaScript
8 7 (0.36%) VB
9 6 (0.31%) MATLAB
10 5 (0.26%) VBScript
11 4 (0.20%) C++
11 4 (0.20%) PL/SQL
11 4 (0.20%) R
11 4 (0.20%) T-SQL
12 3 (0.15%) Perl
13 1 (0.051%) Bash Shell
13 1 (0.051%) Lingo
13 1 (0.051%) PHP
13 1 (0.051%) Shell Script
Qualifications
1 126 (6.43%) Microsoft Certification
2 125 (6.38%) Security Cleared
3 119 (6.07%) Degree
4 88 (4.49%) SC Cleared
5 83 (4.24%) ITIL Certification
6 69 (3.52%) MCP
7 52 (2.65%) DV Cleared
8 51 (2.60%) MCSA
9 50 (2.55%) ISEB
10 49 (2.50%) ITIL Foundation Certificate
11 31 (1.58%) MCITP
11 31 (1.58%) MCSE
12 28 (1.43%) MCTS
13 27 (1.38%) CISSP
13 27 (1.38%) MCDST
14 26 (1.33%) Computer Science Degree
15 24 (1.23%) A+ Certification
16 21 (1.07%) CCNA
16 21 (1.07%) Cisco Certification
17 14 (0.71%) NVQ Level 3
Quality Assurance & Compliance
1 368 (18.79%) SLA
2 31 (1.58%) QA
3 21 (1.07%) ISO/IEC 20000
4 18 (0.92%) ISO 9001
4 18 (0.92%) PMO
5 15 (0.77%) GDPR
6 14 (0.71%) COBIT
6 14 (0.71%) ISO/IEC 27001
7 12 (0.61%) Data Quality
8 6 (0.31%) Sarbanes-Oxley
9 2 (0.10%) Cyber Essentials
10 1 (0.051%) Actionable Recommendations
10 1 (0.051%) BS25999
10 1 (0.051%) Disclosure Scotland
10 1 (0.051%) GxP
10 1 (0.051%) MiFID
10 1 (0.051%) SEPA
System Software
1 670 (34.20%) Active Directory
2 58 (2.96%) VMware Infrastructure
3 46 (2.35%) Hyper-V
4 16 (0.82%) XenApp
5 7 (0.36%) Virtual Desktop
6 6 (0.31%) BitLocker
7 4 (0.20%) Terminal Services
7 4 (0.20%) VMware ESXi
7 4 (0.20%) XenDesktop
8 3 (0.15%) vSphere
9 1 (0.051%) Citrix Presentation Server
9 1 (0.051%) ISA Server
9 1 (0.051%) VMware Workstation
Systems Management
1 72 (3.68%) SCCM
2 21 (1.07%) HP Quality Center
3 14 (0.71%) Systems Management Server (SMS)
4 13 (0.66%) AirWatch
5 8 (0.41%) Microsoft Intune
6 6 (0.31%) vCenter Server
7 5 (0.26%) Backup Exec
8 4 (0.20%) ServiceCenter
9 3 (0.15%) Jamf Pro
9 3 (0.15%) WSUS
10 2 (0.10%) Cisco CUCM
10 2 (0.10%) Cisco UCCE
10 2 (0.10%) Norton AntiVirus
10 2 (0.10%) SCOM
11 1 (0.051%) Check_MK
11 1 (0.051%) FortiGate
11 1 (0.051%) ITRS Geneos
11 1 (0.051%) MAILsweeper
11 1 (0.051%) Nagios
11 1 (0.051%) SCVMM
Vendors
1 696 (35.53%) Microsoft
2 255 (13.02%) Citrix
3 110 (5.62%) VMware
4 88 (4.49%) iManage
5 84 (4.29%) Cisco
6 68 (3.47%) HP
7 56 (2.86%) ServiceNow
8 47 (2.40%) Apple
9 45 (2.30%) Remedy
10 34 (1.74%) SAP
11 33 (1.68%) Oracle
12 29 (1.48%) Sun
13 25 (1.28%) Adobe
14 21 (1.07%) Ivanti
15 20 (1.02%) Capita
16 19 (0.97%) Dell
17 17 (0.87%) Juniper
18 16 (0.82%) Mitel
19 15 (0.77%) Salesforce.com
20 14 (0.71%) NetApp