Period
to 16 January 2019

The median annual salary for a Service Analyst was £27,000 in advertised job vacancies in England during the 6 months to 16 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
UK > England
6 months to
16 Jan 2019
Same period 2018 Same period 2017
Rank 291 281 270
Rank change year-on-year -10 -11 -23
Permanent jobs requiring a Service Analyst 1,659 1,952 2,136
As % of all permanent IT jobs advertised in England 1.18% 1.20% 1.28%
As % of the Job Titles category 1.23% 1.25% 1.33%
Number of salaries quoted 1,332 1,529 1,854
England median annual salary £27,000 £27,500 £28,000
Median salary % change year-on-year -1.82% -1.79% +3.70%
10th Percentile £19,250 £19,000 £19,000
90th Percentile £50,000 £50,000 £50,000
UK median annual salary £26,500 £27,000 £28,000
% change year-on-year -1.85% -3.57% +3.70%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 134,757 156,135 160,892
% of permanent IT jobs with a recognized job title 95.92% 96.14% 96.56%
Number of salaries quoted 108,803 127,864 134,938
England median annual salary £51,000 £50,000 £47,500
Median salary % change year-on-year +2.00% +5.26% -
10th Percentile £28,296 £27,500 £27,500
90th Percentile £85,000 £80,000 £77,500
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +4.28%

Service Analyst
Job Vacancy Trend in England

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Analyst in England

Service Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in England.

Salary trend for Service Analyst in England

Service Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Service Analyst in England over the 6 months to 16 January 2019.

Salary histogram for Service Analyst in England

Service Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the England region over the 6 months to 16 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -16 647 £33,500 -1.47% 35
South East +9 375 £25,000 +6.38% 23
North of England -22 250 £21,000 -16.00% 37
East of England +57 136 £22,500 +2.27% 10
South West +23 131 £24,000 - 9
Midlands -28 122 £22,500 - 14
North West +13 113 £22,000 -12.00% 18
Yorkshire -2 113 £19,500 -37.10% 16
West Midlands +3 75 £23,500 +9.30% 9
East Midlands 0 47 £21,000 -19.23% 5
North East -17 24 £20,750 -3.49% 3
Service Analyst
UK

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 16 January 2019, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Analyst in the job title.

1 728 (43.88%) Windows
2 690 (41.59%) ITIL
3 584 (35.20%) Active Directory
4 578 (34.84%) Microsoft
5 464 (27.97%) Microsoft Office
6 438 (26.40%) Finance
7 323 (19.47%) Office 365
8 322 (19.41%) Windows 7
9 310 (18.69%) SLA
10 297 (17.90%) Service Management
11 282 (17.00%) Windows 10
12 234 (14.10%) Problem-Solving
13 229 (13.80%) ITSM
14 160 (9.64%) Analytical Skills
15 153 (9.22%) MS Exchange
16 151 (9.10%) Incident Management
17 149 (8.98%) Citrix
18 148 (8.92%) Windows Server
19 146 (8.80%) SQL
20 142 (8.56%) Service Delivery
21 135 (8.14%) Microsoft Excel
22 119 (7.17%) Law
23 108 (6.51%) Change Management
23 108 (6.51%) Agile Software Development
24 106 (6.39%) Banking
25 100 (6.03%) VMware
25 100 (6.03%) Security Cleared
26 99 (5.97%) Degree
27 98 (5.91%) Legal
28 93 (5.61%) SCCM

Service Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 153 (9.22%) MS Exchange
2 66 (3.98%) Exchange Server 2010
3 59 (3.56%) SharePoint
4 56 (3.38%) Skype for Business
5 26 (1.57%) Exchange Server 2013
6 21 (1.27%) Exchange Server 2007
7 13 (0.78%) Confluence
8 9 (0.54%) IBM Notes
9 8 (0.48%) Blackberry Enterprise Server
10 6 (0.36%) Exchange Server 2003
10 6 (0.36%) SharePoint 2013
11 5 (0.30%) Hyperledger
11 5 (0.30%) Site Server
12 3 (0.18%) SAS
12 3 (0.18%) SharePoint 2010
13 2 (0.12%) Apache
13 2 (0.12%) K2 blackpearl
13 2 (0.12%) SharePoint Server
14 1 (0.060%) Tomcat
14 1 (0.060%) WebSphere
Applications
1 464 (27.97%) Microsoft Office
2 135 (8.14%) Microsoft Excel
3 42 (2.53%) Microsoft PowerPoint
4 40 (2.41%) MS Visio
5 20 (1.21%) Spreadsheet
6 3 (0.18%) Microsoft Project
7 2 (0.12%) 3ds Max
7 2 (0.12%) MicroStation
8 1 (0.060%) SPSS
Business Applications
1 22 (1.33%) Remedy ITSM
2 18 (1.08%) Dynamics CRM
3 10 (0.60%) assyst
4 9 (0.54%) Carpe Diem
5 8 (0.48%) Unit4 Business World
6 6 (0.36%) Dynamics NAV
6 6 (0.36%) thinkFolio
7 4 (0.24%) Distributed Ledger
7 4 (0.24%) Infor SunSystems
7 4 (0.24%) ReMetrica
8 3 (0.18%) Dynamics AX
8 3 (0.18%) Dynamics GP
8 3 (0.18%) Eloqua
8 3 (0.18%) Lawson
8 3 (0.18%) Oracle Financials
8 3 (0.18%) R3 Corda
9 2 (0.12%) Aareon QL
9 2 (0.12%) Academy Housing
9 2 (0.12%) Orchard Housing
9 2 (0.12%) WebTrends
Cloud Services
1 323 (19.47%) Office 365
2 27 (1.63%) Microsoft Azure
3 19 (1.15%) Mimecast
4 16 (0.96%) SaaS
5 10 (0.60%) Cloud Computing
6 7 (0.42%) Amazon AWS
7 4 (0.24%) IaaS
8 3 (0.18%) Azure Active Directory
8 3 (0.18%) OneDrive
8 3 (0.18%) Salesforce Sales Cloud
9 2 (0.12%) Adobe Analytics
9 2 (0.12%) Dynamics 365
9 2 (0.12%) Salesforce Service Cloud
9 2 (0.12%) Slack
Communications & Networking
1 86 (5.18%) TCP/IP
2 61 (3.68%) DNS
3 58 (3.50%) VPN
3 58 (3.50%) WAN
4 57 (3.44%) DHCP
4 57 (3.44%) LAN
5 56 (3.38%) Firewall
5 56 (3.38%) Skype
6 52 (3.13%) VoIP
7 35 (2.11%) Wireless
8 32 (1.93%) Internet
9 24 (1.45%) Remote Desktop
10 23 (1.39%) Wi-Fi
11 17 (1.02%) SAN
12 15 (0.90%) PBX
13 12 (0.72%) Broadband
14 9 (0.54%) Intranet
15 8 (0.48%) ADSL
15 8 (0.48%) Extranet
16 6 (0.36%) Network Security
Database & Business Intelligence
1 30 (1.81%) SQL Server
2 18 (1.08%) SQL Server Integration Services
3 15 (0.90%) SQL Server Reporting Services
4 14 (0.84%) Relational Database
5 12 (0.72%) DB2
6 10 (0.60%) Data Mining
7 9 (0.54%) SQL Server 2008
8 6 (0.36%) SQL Server 2005
9 5 (0.30%) Blockchain
9 5 (0.30%) Oracle Database
9 5 (0.30%) Power BI
10 4 (0.24%) BusinessObjects
10 4 (0.24%) Data Warehouse
10 4 (0.24%) Oracle Reports
11 2 (0.12%) Crystal Reports
11 2 (0.12%) MySQL
12 1 (0.060%) Azure SQL Database
12 1 (0.060%) Enterprise Data Warehouse
12 1 (0.060%) PowerCenter
12 1 (0.060%) SQL Server 2016
Development Applications
1 32 (1.93%) JIRA
2 6 (0.36%) RequisitePro
3 4 (0.24%) Hudson
3 4 (0.24%) Selenium
4 3 (0.18%) Oracle APEX
5 2 (0.12%) Ant
5 2 (0.12%) Octopus Deploy
5 2 (0.12%) TeamCity
5 2 (0.12%) VersionOne
6 1 (0.060%) Appium
6 1 (0.060%) Gatling
6 1 (0.060%) JMeter
6 1 (0.060%) LoadRunner
6 1 (0.060%) NeoLoad
6 1 (0.060%) SoapUI
6 1 (0.060%) Team Foundation Server
6 1 (0.060%) WebDriver
General
1 438 (26.40%) Finance
2 119 (7.17%) Law
3 106 (6.39%) Banking
4 98 (5.91%) Legal
5 92 (5.55%) Retail
6 77 (4.64%) Telecoms
7 37 (2.23%) Back Office
8 31 (1.87%) Marketing
8 31 (1.87%) Publishing
9 26 (1.57%) Financial Institution
10 15 (0.90%) Advertising
11 14 (0.84%) Manufacturing
12 11 (0.66%) Electronics
12 11 (0.66%) Front Office
13 10 (0.60%) Games
14 7 (0.42%) Investment Banking
15 6 (0.36%) Billing
15 6 (0.36%) Pharmaceutical
16 5 (0.30%) French Language
17 4 (0.24%) German Language
Libraries, Frameworks & Software Standards
1 13 (0.78%) .NET
2 10 (0.60%) ASP.NET
3 5 (0.30%) FIX Protocol
3 5 (0.30%) Middleware
4 4 (0.24%) Web Services
4 4 (0.24%) XML
5 3 (0.18%) LAMP
6 2 (0.12%) jQuery
7 1 (0.060%) Ajax
7 1 (0.060%) COM
7 1 (0.060%) CSS
7 1 (0.060%) Flash
7 1 (0.060%) HTML
7 1 (0.060%) REST
7 1 (0.060%) SAP PI
7 1 (0.060%) Software Packaging
7 1 (0.060%) WebSphere MQ
7 1 (0.060%) XSD
7 1 (0.060%) XSLT
Miscellaneous
1 160 (9.64%) Analytical Skills
2 89 (5.36%) Management Information System
3 68 (4.10%) Self-Motivation
4 51 (3.07%) iPhone
5 33 (1.99%) Data Centre
6 29 (1.75%) Video Conferencing
7 26 (1.57%) Hybrid Cloud
8 25 (1.51%) Blackberry
9 24 (1.45%) User Experience
10 22 (1.33%) Fintech
11 19 (1.15%) Driving Licence
11 19 (1.15%) Hedge funds
11 19 (1.15%) iPad
12 18 (1.08%) AS400
12 18 (1.08%) Handset
13 17 (1.02%) Smartphone
14 13 (0.78%) Derivative
14 13 (0.78%) Mobile App
15 11 (0.66%) Mobile Computing
15 11 (0.66%) Renewable Energy
Operating Systems
1 728 (43.88%) Windows
2 322 (19.41%) Windows 7
3 282 (17.00%) Windows 10
4 148 (8.92%) Windows Server
5 88 (5.30%) Windows Server 2008
6 85 (5.12%) Windows Server 2012
7 42 (2.53%) Android
8 41 (2.47%) Windows XP
9 39 (2.35%) Apple iOS
10 36 (2.17%) Linux
11 33 (1.99%) Windows Server 2003
12 31 (1.87%) Windows 8
13 29 (1.75%) Mac OS X
14 22 (1.33%) Unix
14 22 (1.33%) Windows 2000
15 10 (0.60%) Mac OS
16 6 (0.36%) Windows Vista
17 5 (0.30%) Windows NT
18 3 (0.18%) MVS
19 2 (0.12%) Windows Phone
Processes & Methodologies
1 690 (41.59%) ITIL
2 297 (17.90%) Service Management
3 234 (14.10%) Problem-Solving
4 229 (13.80%) ITSM
5 151 (9.10%) Incident Management
6 142 (8.56%) Service Delivery
7 108 (6.51%) Agile Software Development
7 108 (6.51%) Change Management
8 77 (4.64%) Stakeholder Management
9 74 (4.46%) Project Management
10 73 (4.40%) Problem Management
11 72 (4.34%) Asset Management
12 68 (4.10%) ITIL V3
13 60 (3.62%) Information Security
14 58 (3.50%) Business Analysis
14 58 (3.50%) Waterfall
15 52 (3.13%) Continuous Improvement
16 47 (2.83%) Security Management
17 46 (2.77%) Ticket Management
18 43 (2.59%) Information Security Management
Programming Languages
1 146 (8.80%) SQL
2 29 (1.75%) PowerShell
3 18 (1.08%) C
4 17 (1.02%) C#
5 13 (0.78%) Java
5 13 (0.78%) Python
6 10 (0.60%) JavaScript
6 10 (0.60%) T-SQL
7 7 (0.42%) C++
7 7 (0.42%) Perl
8 4 (0.24%) Go
8 4 (0.24%) PHP
9 3 (0.18%) Apex Code
9 3 (0.18%) VB
10 2 (0.12%) Bash Shell
10 2 (0.12%) R
10 2 (0.12%) VBA
11 1 (0.060%) ABAP
11 1 (0.060%) Scala
11 1 (0.060%) VBScript
Qualifications
1 100 (6.03%) Security Cleared
2 99 (5.97%) Degree
3 81 (4.88%) SC Cleared
4 77 (4.64%) ITIL Certification
5 61 (3.68%) Microsoft Certification
6 39 (2.35%) ITIL Foundation Certificate
7 30 (1.81%) A+ Certification
7 30 (1.81%) MCP
8 27 (1.63%) MCSE
9 25 (1.51%) DV Cleared
10 24 (1.45%) ISEB
11 20 (1.21%) MOS
12 16 (0.96%) Network+ Certification
13 13 (0.78%) CCNA
13 13 (0.78%) Cisco Certification
13 13 (0.78%) ISTQB Foundation Certification
13 13 (0.78%) MCSA
14 11 (0.66%) MCDST
15 6 (0.36%) HNC
16 4 (0.24%) HND
Quality Assurance & Compliance
1 310 (18.69%) SLA
2 60 (3.62%) QA
3 37 (2.23%) PMO
4 32 (1.93%) ISO/IEC 27001
5 20 (1.21%) ISO 9001
6 17 (1.02%) COBIT
7 11 (0.66%) Data Quality
8 9 (0.54%) GDPR
9 5 (0.30%) ISO/IEC 20000
10 3 (0.18%) Disclosure Scotland
10 3 (0.18%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 3 (0.18%) Sarbanes-Oxley
11 1 (0.060%) Actionable Recommendations
11 1 (0.060%) Cyber Essentials
11 1 (0.060%) MiFID
11 1 (0.060%) PCI DSS
11 1 (0.060%) SEPA
11 1 (0.060%) Solvency II
System Software
1 584 (35.20%) Active Directory
2 60 (3.62%) VMware Infrastructure
3 18 (1.08%) Hyper-V
3 18 (1.08%) vSphere
4 17 (1.02%) XenApp
5 10 (0.60%) Virtual Servers
5 10 (0.60%) XenDesktop
6 7 (0.42%) Terminal Server
6 7 (0.42%) VMware ESXi
7 6 (0.36%) Virtual Desktop
8 4 (0.24%) Virtual Machines
9 3 (0.18%) Microsoft App-V
9 3 (0.18%) Terminal Services
9 3 (0.18%) VMware Workstation
10 2 (0.12%) BitLocker
11 1 (0.060%) Citrix Presentation Server
Systems Management
1 93 (5.61%) SCCM
2 18 (1.08%) WSUS
3 14 (0.84%) HP Quality Center
4 12 (0.72%) AirWatch
5 10 (0.60%) ZABBIX
6 7 (0.42%) Backup Exec
7 4 (0.24%) DameWare
7 4 (0.24%) NetBackup
7 4 (0.24%) WhatsUp Gold
8 3 (0.18%) Ansible
8 3 (0.18%) Clonezilla
8 3 (0.18%) cPanel
8 3 (0.18%) Opscode Chef
8 3 (0.18%) SCOM
8 3 (0.18%) ServiceCenter
8 3 (0.18%) Systems Management Server (SMS)
8 3 (0.18%) Tivoli
9 2 (0.12%) MIMEsweeper
9 2 (0.12%) SCVMM
9 2 (0.12%) Tivoli Storage Manager
Vendors
1 578 (34.84%) Microsoft
2 149 (8.98%) Citrix
3 100 (6.03%) VMware
4 90 (5.42%) Cisco
5 85 (5.12%) ServiceNow
6 52 (3.13%) Sony
7 47 (2.83%) Remedy
8 46 (2.77%) Oracle
9 42 (2.53%) HP
10 39 (2.35%) iManage
11 28 (1.69%) Apple
12 19 (1.15%) IBM
13 17 (1.02%) Avaya
13 17 (1.02%) Mitel
13 17 (1.02%) SAP
14 16 (0.96%) Fortinet
15 15 (0.90%) Bloomberg
15 15 (0.90%) Huawei
15 15 (0.90%) Salesforce.com
16 14 (0.84%) Adobe