Period
to 18 November 2017

The median annual salary for a Service Analyst was £26,560 in advertised job vacancies in England during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
UK > England
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 277 254 255
Rank change year-on-year -23 +1 -23
Permanent jobs requiring a Service Analyst 2110 2415 2707
As % of all permanent IT jobs advertised in England 1.26% 1.35% 1.31%
As % of the Job Titles category 1.31% 1.40% 1.36%
Number of salaries quoted 1570 2094 2359
England median annual salary £26,560 £28,000 £27,500
Median salary % change year-on-year -5.14% +1.82% +3.77%
10th Percentile £19,000 £19,000 £19,000
90th Percentile £51,250 £51,250 £58,750
UK median annual salary £26,500 £28,000 £27,500
% change year-on-year -5.36% +1.82% +5.77%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 160513 172941 198856
% of permanent IT jobs with a recognized job title 95.70% 96.50% 96.51%
Number of salaries quoted 129735 146008 166765
England median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,250 £26,250
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

Service Analyst
Job Vacancy Trend in England

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Analyst in England

Service Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in England.

Salary trend for Service Analyst in England

Service Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Service Analyst in England over the 6 months to 18 November 2017.

Salary histogram for Service Analyst in England

Service Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the England region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -17 929 £32,500 - 23
South East -11 420 £23,250 -3.13% 15
North of England +14 345 £23,500 +6.82% 15
Midlands -5 195 £21,750 -9.38% 10
Yorkshire -11 160 £30,500 +38.64% 7
North West +21 137 £23,500 -6.00% 7
West Midlands +13 131 £22,000 -4.28% 3
South West -42 112 £24,000 +4.35% 6
East of England -53 110 £22,250 -25.83% 11
East Midlands -5 64 £21,125 -18.75% 7
North East +40 48 £21,625 +8.13% 1
Service Analyst
UK

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 18 November 2017, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Service Analyst in the job title.

1 915 (43.36%) Windows
2 774 (36.68%) ITIL
3 745 (35.31%) Finance
4 731 (34.64%) Microsoft
5 689 (32.65%) Active Directory
6 614 (29.10%) Microsoft Office
7 411 (19.48%) Windows 7
8 395 (18.72%) SLA
9 342 (16.21%) Analytical Skills
10 315 (14.93%) Banking
11 292 (13.84%) Service Management
12 278 (13.18%) Citrix
13 236 (11.18%) Office 365
14 227 (10.76%) MS Exchange
15 221 (10.47%) Business Analysis
16 203 (9.62%) Wealth Management
17 202 (9.57%) Asset Management
18 180 (8.53%) Investment Banking
18 180 (8.53%) Project Management
19 173 (8.20%) Retail Banking
20 172 (8.15%) Windows Server
21 171 (8.10%) Windows 10
22 168 (7.96%) Legal
23 160 (7.58%) SQL
23 160 (7.58%) Microsoft Excel
24 157 (7.44%) Microsoft Certification
25 156 (7.39%) Incident Management
26 147 (6.97%) Degree
26 147 (6.97%) VPN
27 144 (6.82%) SDLC

Service Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 227 (10.76%) MS Exchange
2 66 (3.13%) Exchange Server 2010
3 65 (3.08%) Skype for Business
4 47 (2.23%) SharePoint
5 37 (1.75%) Blackberry Enterprise Server
6 36 (1.71%) Exchange Server 2007
7 33 (1.56%) IBM Notes
8 29 (1.37%) Exchange Server 2013
9 14 (0.66%) Exchange Server 2003
10 12 (0.57%) Tomcat
11 9 (0.43%) WebSphere
12 7 (0.33%) CMS
13 5 (0.24%) JBoss
14 4 (0.19%) Confluence
14 4 (0.19%) SAS
14 4 (0.19%) WebLogic
15 2 (0.095%) BizTalk Server
15 2 (0.095%) GlassFish
15 2 (0.095%) Site Server
16 1 (0.047%) Apache
Applications
1 614 (29.10%) Microsoft Office
2 160 (7.58%) Microsoft Excel
3 82 (3.89%) Microsoft PowerPoint
4 37 (1.75%) Spreadsheet
5 28 (1.33%) MS Visio
6 5 (0.24%) Acrobat
7 3 (0.14%) Vectorworks
8 2 (0.095%) AutoCAD
8 2 (0.095%) Microsoft Project
8 2 (0.095%) Revit
9 1 (0.047%) CINEMA 4D
9 1 (0.047%) Maya
9 1 (0.047%) SPSS
Business Applications
1 17 (0.81%) Dynamics CRM
2 12 (0.57%) Remedy ITSM
3 11 (0.52%) Eikon
4 10 (0.47%) assyst
5 6 (0.28%) Visualfiles
6 5 (0.24%) VisionPLUS
7 3 (0.14%) SAP ERP
8 2 (0.095%) BASE24
8 2 (0.095%) Dynamics NAV
8 2 (0.095%) GoldMine
8 2 (0.095%) ION MarketView
8 2 (0.095%) Workfront
9 1 (0.047%) Dynamics AX
9 1 (0.047%) Maximo
9 1 (0.047%) Minerva
9 1 (0.047%) SAP CO
9 1 (0.047%) SAP FI
9 1 (0.047%) SAP FI/CO
9 1 (0.047%) SAP MM
9 1 (0.047%) SAP PM
Cloud Services
1 236 (11.18%) Office 365
2 38 (1.80%) Microsoft Azure
3 16 (0.76%) Mimecast
4 15 (0.71%) Amazon AWS
5 13 (0.62%) SaaS
6 10 (0.47%) BrowserStack
7 3 (0.14%) Adobe Creative Cloud
7 3 (0.14%) Cloud Computing
7 3 (0.14%) G Suite
7 3 (0.14%) OneDrive
8 2 (0.095%) Azure Machine Learning
8 2 (0.095%) OpenShift
8 2 (0.095%) PaaS
Communications & Networking
1 147 (6.97%) VPN
2 125 (5.92%) LAN
3 123 (5.83%) WAN
4 94 (4.45%) TCP/IP
5 84 (3.98%) Firewall
6 79 (3.74%) DNS
7 61 (2.89%) DHCP
8 48 (2.27%) Remote Desktop
8 48 (2.27%) Skype
9 45 (2.13%) VoIP
10 41 (1.94%) Internet
11 23 (1.09%) Broadband
12 22 (1.04%) Network Security
13 20 (0.95%) MPLS
14 18 (0.85%) FTP
15 17 (0.81%) Wi-Fi
16 16 (0.76%) IP Telephony
17 13 (0.62%) VLAN
18 10 (0.47%) Intranet
19 9 (0.43%) F5 BIG-IP LTM
Database & Business Intelligence
1 56 (2.65%) SQL Server
2 14 (0.66%) SQL Server Integration Services
3 13 (0.62%) SQL Server Reporting Services
4 8 (0.38%) Relational Database
5 7 (0.33%) BusinessObjects
5 7 (0.33%) Data Warehouse
6 6 (0.28%) Blockchain
6 6 (0.28%) SQL Server 2008
7 5 (0.24%) Data Mining
8 3 (0.14%) Geospatial Data
8 3 (0.14%) GIS
8 3 (0.14%) QlikView
8 3 (0.14%) SQL Server 2012
8 3 (0.14%) SQL Server 2016
8 3 (0.14%) SQL Server Analysis Services
9 2 (0.095%) Amazon RDS
9 2 (0.095%) BusinessObjects Web Intelligence
9 2 (0.095%) MySQL
9 2 (0.095%) NoSQL
9 2 (0.095%) PostgreSQL
Development Applications
1 45 (2.13%) JIRA
2 19 (0.90%) Selenium
3 15 (0.71%) SoapUI
4 6 (0.28%) Cucumber
4 6 (0.28%) Team Foundation Server
5 5 (0.24%) WebDriver
6 2 (0.095%) Axure RP
7 1 (0.047%) HP UFT
7 1 (0.047%) JMeter
7 1 (0.047%) MSTest
7 1 (0.047%) Octopus Deploy
7 1 (0.047%) RequisitePro
7 1 (0.047%) SQL Server Management Studio (SSMS)
7 1 (0.047%) TeamCity
7 1 (0.047%) Toad
General
1 745 (35.31%) Finance
2 315 (14.93%) Banking
3 180 (8.53%) Investment Banking
4 173 (8.20%) Retail Banking
5 168 (7.96%) Legal
6 105 (4.98%) Law
7 74 (3.51%) Back Office
8 68 (3.22%) Telecoms
9 56 (2.65%) Front Office
9 56 (2.65%) Marketing
10 46 (2.18%) Retail
11 39 (1.85%) Publishing
12 34 (1.61%) International Banking
13 29 (1.37%) Manufacturing
14 26 (1.23%) Financial Institution
15 23 (1.09%) Electronics
15 23 (1.09%) German Language
16 11 (0.52%) Billing
17 10 (0.47%) French Language
18 8 (0.38%) Spanish Language
Libraries, Frameworks & Software Standards
1 29 (1.37%) .NET
2 26 (1.23%) XML
3 16 (0.76%) SOAP
4 14 (0.66%) REST
5 9 (0.43%) Web Services
6 6 (0.28%) J2EE
6 6 (0.28%) WebSphere MQ
7 5 (0.24%) FIX Protocol
8 4 (0.19%) COM
8 4 (0.19%) JSON
9 3 (0.14%) ASP.NET
10 2 (0.095%) .NET Framework
10 2 (0.095%) ADO
10 2 (0.095%) Entity Framework
10 2 (0.095%) jQuery
10 2 (0.095%) Middleware
10 2 (0.095%) RAML
11 1 (0.047%) Apache Camel
11 1 (0.047%) Gherkin
11 1 (0.047%) Swagger
Miscellaneous
1 342 (16.21%) Analytical Skills
2 75 (3.55%) Driving Licence
3 72 (3.41%) Blackberry
4 69 (3.27%) Management Information System
5 68 (3.22%) iPhone
6 58 (2.75%) Computer Science
7 34 (1.61%) Data Centre
8 32 (1.52%) Equities
8 32 (1.52%) iPad
9 27 (1.28%) Smartphone
10 26 (1.23%) Fintech
11 25 (1.18%) Derivative
11 25 (1.18%) User Experience
12 22 (1.04%) Video Conferencing
13 14 (0.66%) Client/Server
13 14 (0.66%) CMDB
13 14 (0.66%) EPoS
14 13 (0.62%) Fat Client
14 13 (0.62%) Fixed Income
14 13 (0.62%) Thin Client
Operating Systems
1 915 (43.36%) Windows
2 411 (19.48%) Windows 7
3 172 (8.15%) Windows Server
4 171 (8.10%) Windows 10
5 107 (5.07%) Windows 8
6 105 (4.98%) Windows Server 2008
7 97 (4.60%) Windows Server 2012
8 84 (3.98%) Windows XP
9 62 (2.94%) Linux
10 43 (2.04%) Android
11 41 (1.94%) Unix
12 37 (1.75%) Mac OS X
13 34 (1.61%) Windows Server 2003
14 27 (1.28%) Apple iOS
15 15 (0.71%) Windows Vista
16 14 (0.66%) Mac OS
17 8 (0.38%) Windows 2000
18 6 (0.28%) Windows Mobile
19 4 (0.19%) CentOS
20 3 (0.14%) Windows Phone
Processes & Methodologies
1 774 (36.68%) ITIL
2 292 (13.84%) Service Management
3 221 (10.47%) Business Analysis
4 203 (9.62%) Wealth Management
5 202 (9.57%) Asset Management
6 180 (8.53%) Project Management
7 156 (7.39%) Incident Management
8 144 (6.82%) SDLC
9 138 (6.54%) Service Delivery
10 125 (5.92%) ITSM
11 124 (5.88%) Agile Software Development
12 103 (4.88%) Ticket Management
13 95 (4.50%) Change Management
14 93 (4.41%) Problem Management
15 80 (3.79%) Business Intelligence
15 80 (3.79%) Translating Business Requirements
16 76 (3.60%) Stakeholder Management
17 73 (3.46%) Time Management
18 65 (3.08%) Continuous Improvement
19 64 (3.03%) CRM
Programming Languages
1 160 (7.58%) SQL
2 28 (1.33%) C#
2 28 (1.33%) Java
3 23 (1.09%) PowerShell
4 17 (0.81%) Python
5 14 (0.66%) T-SQL
6 8 (0.38%) C++
7 7 (0.33%) C
7 7 (0.33%) VBA
8 6 (0.28%) Perl
8 6 (0.28%) R
8 6 (0.28%) VBScript
9 5 (0.24%) Tcl
10 4 (0.19%) Bash Shell
10 4 (0.19%) VB
11 3 (0.14%) PL/SQL
12 2 (0.095%) MATLAB
13 1 (0.047%) Shell Script
Qualifications
1 157 (7.44%) Microsoft Certification
2 147 (6.97%) Degree
3 110 (5.21%) Security Cleared
4 90 (4.27%) SC Cleared
5 78 (3.70%) ITIL Certification
5 78 (3.70%) MCP
6 56 (2.65%) DV Cleared
7 51 (2.42%) ISEB
8 47 (2.23%) MCDST
9 41 (1.94%) MCSA
10 39 (1.85%) ITIL Foundation Certificate
10 39 (1.85%) MCITP
10 39 (1.85%) MCTS
11 36 (1.71%) MCSE
12 33 (1.56%) Computer Science Degree
13 30 (1.42%) Cisco Certification
14 29 (1.37%) CCNA
15 28 (1.33%) A+ Certification
16 20 (0.95%) CISSP
17 18 (0.85%) ISTQB
Quality Assurance & Compliance
1 395 (18.72%) SLA
2 55 (2.61%) QA
3 45 (2.13%) ISO/IEC 20000
4 31 (1.47%) ISO 9001
5 22 (1.04%) ISO/IEC 27001
6 14 (0.66%) COBIT
6 14 (0.66%) MiFID
7 13 (0.62%) Dodd-Frank
7 13 (0.62%) PMO
8 11 (0.52%) Data Quality
8 11 (0.52%) Sarbanes-Oxley
9 10 (0.47%) BS25999
10 6 (0.28%) GDPR
11 2 (0.095%) Cyber Essentials
12 1 (0.047%) Actionable Recommendations
12 1 (0.047%) GxP
System Software
1 689 (32.65%) Active Directory
2 57 (2.70%) VMware Infrastructure
3 37 (1.75%) Hyper-V
4 20 (0.95%) XenApp
5 9 (0.43%) Virtual Desktop
6 5 (0.24%) Microsoft Virtual Server
6 5 (0.24%) Terminal Services
6 5 (0.24%) VMware ESXi
7 4 (0.19%) Citrix Presentation Server
7 4 (0.19%) VMware Workstation
7 4 (0.19%) XenDesktop
8 3 (0.14%) BitLocker
8 3 (0.14%) vSphere
9 2 (0.095%) Virtual Servers
10 1 (0.047%) Docker
10 1 (0.047%) Virtual Machines
Systems Management
1 63 (2.99%) SCCM
2 23 (1.09%) HP Quality Center
3 15 (0.71%) AirWatch
3 15 (0.71%) Systems Management Server (SMS)
4 8 (0.38%) Microsoft Intune
5 6 (0.28%) Norton AntiVirus
5 6 (0.28%) WSUS
6 4 (0.19%) Backup Exec
6 4 (0.19%) vCenter Server
7 3 (0.14%) Control-M
7 3 (0.14%) Jamf Pro
7 3 (0.14%) SCOM
8 2 (0.095%) Cisco CUCM
8 2 (0.095%) Cisco UCCE
8 2 (0.095%) DameWare
8 2 (0.095%) FortiGate
8 2 (0.095%) HP Data Protector
8 2 (0.095%) NetBackup
8 2 (0.095%) SCSM
9 1 (0.047%) ITRS Geneos
Vendors
1 731 (34.64%) Microsoft
2 278 (13.18%) Citrix
3 122 (5.78%) VMware
4 85 (4.03%) Cisco
5 57 (2.70%) Remedy
6 52 (2.46%) Apple
6 52 (2.46%) SAP
7 49 (2.32%) ServiceNow
8 48 (2.27%) HP
9 40 (1.90%) iManage
10 32 (1.52%) Sun
11 30 (1.42%) Lotus
12 26 (1.23%) Oracle
13 25 (1.18%) LANDesk
14 23 (1.09%) Adobe
15 22 (1.04%) Bloomberg
15 22 (1.04%) Dell
16 21 (1.00%) IBM
16 21 (1.00%) Juniper
17 19 (0.90%) SolarWinds