Period
to 16 July 2019

The median annual salary for a Service Analyst was £28,000 in advertised job vacancies in England during the 6 months to 16 July 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
UK > England
6 months to
16 Jul 2019
Same period 2018 Same period 2017
Rank 260 276 274
Rank change year-on-year +16 -2 -37
Permanent jobs requiring a Service Analyst 1,754 1,962 2,104
As % of all permanent IT jobs advertised in England 1.30% 1.19% 1.26%
As % of the Job Titles category 1.36% 1.24% 1.31%
Number of salaries quoted 1,358 1,617 1,608
England median annual salary £28,000 £27,000 £27,500
Median salary % change year-on-year +3.70% -1.82% -
10th Percentile £19,500 £18,825 £18,500
90th Percentile £55,000 £50,000 £52,500
UK median annual salary £27,500 £26,500 £27,500
% change year-on-year +3.77% -3.64% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 129,274 158,331 160,803
% of permanent IT jobs with a recognized job title 95.90% 96.31% 96.23%
Number of salaries quoted 104,141 129,049 132,373
England median annual salary £51,500 £50,000 £47,500
Median salary % change year-on-year +3.00% +5.26% -
10th Percentile £28,250 £27,500 £27,500
90th Percentile £85,000 £81,250 £77,500
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -

Service Analyst
Job Vacancy Trend in England

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Analyst in England

Service Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in England.

Salary trend for Service Analyst in England

Service Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Service Analyst in England over the 6 months to 16 July 2019.

Salary histogram for Service Analyst in England

Service Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the England region over the 6 months to 16 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +55 699 £36,500 +12.31% 62
South East +53 402 £26,000 +1.96% 56
North of England -68 243 £24,000 +6.67% 65
South West +19 168 £25,000 +4.17% 30
Midlands +23 142 £22,500 -3.56% 38
North West -24 131 £25,000 - 36
East of England +15 101 £23,500 - 29
West Midlands +9 85 £23,000 -9.80% 18
Yorkshire -55 84 £22,500 +7.14% 20
East Midlands +30 57 £21,500 -1.15% 20
North East +10 28 £23,000 +9.52% 9
Service Analyst
UK

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 16 July 2019, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Analyst in the job title.

1 732 (41.73%) ITIL
2 696 (39.68%) Windows
3 662 (37.74%) Microsoft
4 585 (33.35%) Active Directory
5 511 (29.13%) Finance
6 456 (26.00%) Microsoft Office
7 346 (19.73%) SLA
8 318 (18.13%) Office 365
9 313 (17.84%) Windows 7
10 310 (17.67%) Problem-Solving
11 283 (16.13%) Windows 10
12 247 (14.08%) Service Management
13 197 (11.23%) Agile Software Development
14 189 (10.78%) Service Delivery
15 179 (10.21%) Citrix
16 159 (9.06%) Incident Management
17 152 (8.67%) Law
18 147 (8.38%) Stakeholder Management
18 147 (8.38%) Management Information System
19 142 (8.10%) SQL
20 140 (7.98%) MS Exchange
21 135 (7.70%) Windows Server
22 120 (6.84%) ITSM
23 119 (6.78%) LAN
24 115 (6.56%) Degree
25 114 (6.50%) Information Security
25 114 (6.50%) Waterfall
26 110 (6.27%) Business Analysis
27 109 (6.21%) Legal
28 107 (6.10%) WAN

Service Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 140 (7.98%) MS Exchange
2 75 (4.28%) SharePoint
3 39 (2.22%) Skype for Business
4 35 (2.00%) Exchange Server 2010
5 23 (1.31%) Exchange Server 2013
6 22 (1.25%) IBM Notes
7 15 (0.86%) SAS
8 9 (0.51%) SharePoint 2010
9 8 (0.46%) CMS
10 6 (0.34%) Exchange Server 2007
10 6 (0.34%) Tomcat
11 5 (0.29%) Apache
11 5 (0.29%) BizTalk Server
11 5 (0.29%) WebSphere
12 4 (0.23%) Blackberry Enterprise Server
12 4 (0.23%) Quickr
13 3 (0.17%) Confluence
13 3 (0.17%) IIS
13 3 (0.17%) Oracle SOA Suite
13 3 (0.17%) WebLogic
Applications
1 456 (26.00%) Microsoft Office
2 100 (5.70%) Microsoft Excel
3 57 (3.25%) Microsoft PowerPoint
4 37 (2.11%) MS Visio
5 3 (0.17%) Spreadsheet
6 2 (0.11%) 3ds Max
6 2 (0.11%) Microsoft Project
6 2 (0.11%) MicroStation
6 2 (0.11%) Photoshop
7 1 (0.057%) Acrobat
Business Applications
1 13 (0.74%) Remedy ITSM
2 11 (0.63%) Sage X3
2 11 (0.63%) SAP Hybris
3 6 (0.34%) Dynamics CRM
4 5 (0.29%) Carpe Diem
5 4 (0.23%) Sprinklr
6 3 (0.17%) Distributed Ledger
6 3 (0.17%) Elite 3E
6 3 (0.17%) FLEXCUBE
7 1 (0.057%) Dynamics AX
7 1 (0.057%) HiPortfolio
7 1 (0.057%) Magento
7 1 (0.057%) Sentinel
7 1 (0.057%) SimCorp Dimension
7 1 (0.057%) Sonata
7 1 (0.057%) Workday HCM
Cloud Services
1 318 (18.13%) Office 365
2 32 (1.82%) Microsoft Azure
3 30 (1.71%) Amazon AWS
4 10 (0.57%) Cloud Computing
5 6 (0.34%) Google Sheets
6 5 (0.29%) G Suite
7 4 (0.23%) Adobe Analytics
7 4 (0.23%) Google Analytics
7 4 (0.23%) OneDrive
8 3 (0.17%) Azure Active Directory
8 3 (0.17%) Datadog
8 3 (0.17%) Mimecast
9 2 (0.11%) Power Platform
10 1 (0.057%) Adobe Creative Cloud
10 1 (0.057%) Amazon CloudWatch
10 1 (0.057%) Amazon S3
10 1 (0.057%) Basecamp
10 1 (0.057%) OpenDNS
10 1 (0.057%) OpenShift
10 1 (0.057%) Yammer
Communications & Networking
1 119 (6.78%) LAN
2 107 (6.10%) WAN
3 72 (4.10%) TCP/IP
4 60 (3.42%) VoIP
5 57 (3.25%) VPN
6 48 (2.74%) DHCP
6 48 (2.74%) DNS
7 45 (2.57%) Skype
8 36 (2.05%) Internet
9 35 (2.00%) Wireless
10 32 (1.82%) Firewall
11 29 (1.65%) Remote Desktop
12 21 (1.20%) Broadband
12 21 (1.20%) IP Telephony
13 15 (0.86%) VLAN
14 13 (0.74%) Intranet
15 12 (0.68%) ADSL
16 10 (0.57%) Cisco IOS
17 8 (0.46%) Unified Communications
18 6 (0.34%) NAS
Database & Business Intelligence
1 49 (2.79%) SQL Server
2 21 (1.20%) DB2
3 9 (0.51%) Base SAS
3 9 (0.51%) Oracle Database
4 8 (0.46%) Relational Database
5 7 (0.40%) Data Warehouse
5 7 (0.40%) SQL Server 2014
6 5 (0.29%) Data Mining
6 5 (0.29%) SQL Server Integration Services
7 4 (0.23%) SQL Server Reporting Services
8 3 (0.17%) BusinessObjects
8 3 (0.17%) Crystal Reports
9 2 (0.11%) JasperReports
9 2 (0.11%) MySQL
9 2 (0.11%) PostgreSQL
9 2 (0.11%) Power BI
9 2 (0.11%) SQL Server 2012
10 1 (0.057%) Big Data
10 1 (0.057%) Oracle BI EE
10 1 (0.057%) Sisense
Development Applications
1 29 (1.65%) JIRA
2 13 (0.74%) Selenium
3 10 (0.57%) SoapUI
4 9 (0.51%) Cucumber
5 6 (0.34%) Bugzilla
5 6 (0.34%) Jenkins
5 6 (0.34%) JMeter
6 5 (0.29%) Git (software)
7 3 (0.17%) Eclipse
7 3 (0.17%) HP UFT
7 3 (0.17%) SpecFlow
7 3 (0.17%) Subversion
7 3 (0.17%) TeamCity
7 3 (0.17%) TestRail
7 3 (0.17%) Visual Studio
7 3 (0.17%) WebDriver
7 3 (0.17%) Zephyr
8 2 (0.11%) Balsamiq
8 2 (0.11%) Hudson
8 2 (0.11%) RequisitePro
General
1 511 (29.13%) Finance
2 152 (8.67%) Law
3 109 (6.21%) Legal
4 101 (5.76%) Banking
5 81 (4.62%) Retail
6 43 (2.45%) Telecoms
7 25 (1.43%) Back Office
8 23 (1.31%) Marketing
9 14 (0.80%) Local Government
10 12 (0.68%) Games
10 12 (0.68%) Spanish Language
11 11 (0.63%) Billing
11 11 (0.63%) Financial Institution
11 11 (0.63%) French Language
11 11 (0.63%) Publishing
12 10 (0.57%) Investment Banking
12 10 (0.57%) Portuguese Language
13 9 (0.51%) German Language
13 9 (0.51%) Manufacturing
14 8 (0.46%) Advertising
Libraries, Frameworks & Software Standards
1 18 (1.03%) Web Services
2 15 (0.86%) XML
3 14 (0.80%) REST
4 13 (0.74%) Middleware
5 10 (0.57%) .NET
5 10 (0.57%) FIX Protocol
6 9 (0.51%) SOAP
7 8 (0.46%) XMPP
8 6 (0.34%) ASP.NET
8 6 (0.34%) HTML
9 4 (0.23%) Gherkin
9 4 (0.23%) JSON
9 4 (0.23%) Software Packaging
10 3 (0.17%) ActiveMQ
10 3 (0.17%) Ajax
10 3 (0.17%) CSS
10 3 (0.17%) XSD
10 3 (0.17%) XSLT
11 2 (0.11%) Apache POI
12 1 (0.057%) .NET Framework
Miscellaneous
1 147 (8.38%) Management Information System
2 99 (5.64%) Analytical Skills
3 78 (4.45%) Self-Motivation
4 46 (2.62%) iPhone
5 34 (1.94%) Blackberry
6 31 (1.77%) Video Conferencing
7 22 (1.25%) Mobile App
7 22 (1.25%) User Experience
8 20 (1.14%) Driving Licence
9 19 (1.08%) iPad
10 18 (1.03%) Smartphone
11 17 (0.97%) Data Centre
11 17 (0.97%) EPoS
12 15 (0.86%) Hedge funds
13 14 (0.80%) Smart Meter
14 13 (0.74%) Foreign Exchange (FX)
15 11 (0.63%) Fat Client
15 11 (0.63%) Hybrid Cloud
15 11 (0.63%) Robotics
15 11 (0.63%) Thin Client
Operating Systems
1 696 (39.68%) Windows
2 313 (17.84%) Windows 7
3 283 (16.13%) Windows 10
4 135 (7.70%) Windows Server
5 69 (3.93%) Android
6 68 (3.88%) Linux
7 60 (3.42%) Windows Server 2012
8 58 (3.31%) Apple iOS
9 54 (3.08%) Windows Server 2008
10 44 (2.51%) Unix
11 34 (1.94%) Windows 8
12 23 (1.31%) Windows XP
13 17 (0.97%) Mac OS
14 16 (0.91%) Mac OS X
15 14 (0.80%) Windows 2000
16 13 (0.74%) Windows Server 2003
17 3 (0.17%) Solaris
18 2 (0.11%) Windows Mobile
18 2 (0.11%) Windows Phone
19 1 (0.057%) Red Hat Enterprise Linux
Processes & Methodologies
1 732 (41.73%) ITIL
2 310 (17.67%) Problem-Solving
3 247 (14.08%) Service Management
4 197 (11.23%) Agile Software Development
5 189 (10.78%) Service Delivery
6 159 (9.06%) Incident Management
7 147 (8.38%) Stakeholder Management
8 120 (6.84%) ITSM
9 114 (6.50%) Information Security
9 114 (6.50%) Waterfall
10 110 (6.27%) Business Analysis
11 98 (5.59%) Security Management
12 87 (4.96%) Information Security Management
13 86 (4.90%) ISMS
14 78 (4.45%) Problem Management
14 78 (4.45%) Ticket Management
15 77 (4.39%) ITIL V3
16 69 (3.93%) Change Management
17 64 (3.65%) Time Management
18 63 (3.59%) Document Management
Programming Languages
1 142 (8.10%) SQL
2 30 (1.71%) PowerShell
3 29 (1.65%) Java
4 21 (1.20%) C
5 16 (0.91%) Python
6 9 (0.51%) C#
6 9 (0.51%) T-SQL
7 7 (0.40%) JavaScript
7 7 (0.40%) Perl
8 6 (0.34%) Bash Shell
8 6 (0.34%) Shell Script
8 6 (0.34%) VBA
9 3 (0.17%) Korn
9 3 (0.17%) PL/SQL
9 3 (0.17%) XPath
10 2 (0.11%) C++
10 2 (0.11%) Go
10 2 (0.11%) PHP
10 2 (0.11%) VBScript
11 1 (0.057%) VB
Qualifications
1 115 (6.56%) Degree
2 95 (5.42%) ITIL Certification
3 86 (4.90%) Security Cleared
4 66 (3.76%) Microsoft Certification
5 51 (2.91%) ITIL Foundation Certificate
6 49 (2.79%) MCP
7 42 (2.39%) A+ Certification
8 41 (2.34%) SC Cleared
9 25 (1.43%) ISEB
10 21 (1.20%) ISTQB Foundation Certification
11 19 (1.08%) DV Cleared
12 18 (1.03%) MCSE
13 16 (0.91%) Computer Science Degree
14 15 (0.86%) Cisco Certification
14 15 (0.86%) MCSA
15 9 (0.51%) CCENT
15 9 (0.51%) CCNA
16 7 (0.40%) MCDST
16 7 (0.40%) MCITP
16 7 (0.40%) VTSP
Quality Assurance & Compliance
1 346 (19.73%) SLA
2 45 (2.57%) QA
3 34 (1.94%) PMO
4 16 (0.91%) GDPR
5 8 (0.46%) Solvency II
6 6 (0.34%) ISO/IEC 27001
7 4 (0.23%) MiFID
8 3 (0.17%) SEPA
9 2 (0.11%) IFRS
9 2 (0.11%) ISO 15022
9 2 (0.11%) ISO 20022
9 2 (0.11%) Sarbanes-Oxley
10 1 (0.057%) Cyber Essentials
10 1 (0.057%) Data Quality
10 1 (0.057%) Dodd-Frank
10 1 (0.057%) EMIR
10 1 (0.057%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 1 (0.057%) ITGC
10 1 (0.057%) NIST
System Software
1 585 (33.35%) Active Directory
2 39 (2.22%) VMware Infrastructure
3 21 (1.20%) Hyper-V
3 21 (1.20%) XenDesktop
4 20 (1.14%) XenApp
5 17 (0.97%) Virtual Desktop
6 11 (0.63%) vSphere
7 10 (0.57%) VMware Workstation
8 5 (0.29%) Terminal Services
8 5 (0.29%) VMware ESXi
9 3 (0.17%) Forefront TMG
9 3 (0.17%) Virtual Servers
10 2 (0.11%) MetaFrame
10 2 (0.11%) Microsoft Virtual Server
10 2 (0.11%) Terminal Server
10 2 (0.11%) Virtual Machines
11 1 (0.057%) BitLocker
11 1 (0.057%) Citrix Hypervisor
11 1 (0.057%) Citrix Presentation Server
11 1 (0.057%) Cronacle
Systems Management
1 87 (4.96%) SCCM
2 12 (0.68%) AirWatch
3 11 (0.63%) WSUS
4 9 (0.51%) Ansible
5 7 (0.40%) NetBackup
6 6 (0.34%) Control-M
6 6 (0.34%) Opscode Chef
6 6 (0.34%) SCOM
7 5 (0.29%) HP Quality Center
7 5 (0.29%) Nagios
7 5 (0.29%) Norton AntiVirus
7 5 (0.29%) Puppet
8 3 (0.17%) Backup Exec
8 3 (0.17%) DameWare
8 3 (0.17%) ITRS Geneos
8 3 (0.17%) Jamf Pro
8 3 (0.17%) Microsoft Intune
8 3 (0.17%) Oracle Enterprise Manager
8 3 (0.17%) Oracle RMAN
8 3 (0.17%) vCenter Server
Vendors
1 662 (37.74%) Microsoft
2 179 (10.21%) Citrix
3 80 (4.56%) ServiceNow
4 74 (4.22%) Cisco
5 73 (4.16%) VMware
6 65 (3.71%) Apple
7 58 (3.31%) Sony
8 39 (2.22%) Remedy
9 34 (1.94%) Adobe
9 34 (1.94%) iManage
10 33 (1.88%) HP
11 25 (1.43%) SAP
12 23 (1.31%) Oracle
13 22 (1.25%) Lotus
14 15 (0.86%) Avaya
15 14 (0.80%) Google
15 14 (0.80%) Sage
16 13 (0.74%) hybris
17 12 (0.68%) Mitel
18 11 (0.63%) IBM