Service Analyst Jobs in England

Service Analyst
UK > England

The median Service Analyst salary in England is £31,500 per year, according to job vacancies posted during the 6 months leading to 7 June 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
7 Jun 2025
Same period 2024 Same period 2023
Rank 435 315 355
Rank change year-on-year -120 +40 +57
Permanent jobs requiring a Service Analyst 270 790 757
As % of all permanent jobs advertised in England 0.54% 0.85% 0.91%
As % of the Job Titles category 0.60% 0.90% 0.99%
Number of salaries quoted 207 597 603
10th Percentile £25,300 £22,000 £22,000
25th Percentile £26,250 £24,000 £24,150
Median annual salary (50th Percentile) £31,500 £27,500 £28,500
Median % change year-on-year +14.55% -3.51% +1.79%
75th Percentile £40,125 £34,750 £37,125
90th Percentile £53,750 £45,000 £48,750
UK median annual salary £30,750 £27,500 £28,500
% change year-on-year +11.82% -3.51% +3.64%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 45,248 87,962 76,107
% of permanent jobs with a recognized job title 90.75% 94.78% 91.26%
Number of salaries quoted 24,002 64,460 49,779
10th Percentile £28,750 £28,500 £32,626
25th Percentile £40,000 £38,250 £45,000
Median annual salary (50th Percentile) £55,000 £52,500 £60,255
Median % change year-on-year +4.76% -12.87% +0.43%
75th Percentile £73,750 £70,750 £81,250
90th Percentile £95,000 £90,000 £100,000
UK median annual salary £55,000 £52,500 £60,000
% change year-on-year +4.76% -12.50% -

Service Analyst
Job Vacancy Trend in England

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Analyst in England

Service Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Analyst in England.

Salary trend for Service Analyst in England

Service Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Analyst in England over the 6 months to 7 June 2025.

Salary histogram for Service Analyst in England

Service Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the England region over the 6 months to 7 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +62 97 £40,000 +6.67% 44
North of England -93 53 £27,500 +12.24% 46
Midlands 0 40 £26,000 -7.69% 10
South East +13 36 £30,000 +15.38% 46
East Midlands +31 29 £26,000 -7.69% 7
South West +35 27 £30,000 +8.74% 13
North West -84 27 £29,000 +16.00% 21
Yorkshire -9 20 £27,500 +12.24% 25
East of England -11 19 £28,500 +7.55% 20
West Midlands +12 11 £28,000 +1.82% 2
North East +22 6 £27,000 +10.20%
Service Analyst
UK

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 7 June 2025, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Analyst in the job title.

1 142 (52.59%) Social Skills
2 122 (45.19%) Microsoft
3 114 (42.22%) Microsoft 365
4 107 (39.63%) Customer Service
5 106 (39.26%) Windows
6 103 (38.15%) ITIL
7 94 (34.81%) Active Directory
8 73 (27.04%) Problem-Solving
9 65 (24.07%) Service Management
10 64 (23.70%) ITSM
11 62 (22.96%) Finance
12 58 (21.48%) Azure
13 46 (17.04%) SharePoint
14 45 (16.67%) Microsoft Office
15 44 (16.30%) ServiceNow
16 39 (14.44%) Windows 10
17 38 (14.07%) Microsoft Intune
18 36 (13.33%) Law
19 33 (12.22%) Microsoft Exchange
19 33 (12.22%) SLA
20 31 (11.48%) Change Management
21 30 (11.11%) Windows Server
22 26 (9.63%) Continuous Improvement
23 24 (8.89%) Incident Management
24 23 (8.52%) Entra ID
24 23 (8.52%) Customer Experience
25 22 (8.15%) Degree
26 21 (7.78%) OneDrive
26 21 (7.78%) Analytical Skills
27 20 (7.41%) Service Delivery

Service Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 46 (17.04%) SharePoint
2 33 (12.22%) Microsoft Exchange
3 4 (1.48%) Confluence
4 2 (0.74%) IBM Notes
Applications
1 45 (16.67%) Microsoft Office
2 17 (6.30%) Microsoft Excel
3 16 (5.93%) Microsoft PowerPoint
4 2 (0.74%) MS Visio
5 1 (0.37%) Adobe Creative Suite
Business Applications
1 16 (5.93%) OpenText VIM for SAP
1 16 (5.93%) SAP FI
2 2 (0.74%) Elite 3E
3 1 (0.37%) assyst
3 1 (0.37%) Carpe Diem
3 1 (0.37%) Dynamics CRM
3 1 (0.37%) NetSuite
Cloud Services
1 114 (42.22%) Microsoft 365
2 58 (21.48%) Azure
3 23 (8.52%) Entra ID
4 21 (7.78%) OneDrive
5 14 (5.19%) Mimecast
6 6 (2.22%) Cloud Computing
6 6 (2.22%) Power Platform
7 4 (1.48%) AWS
7 4 (1.48%) SaaS
8 2 (0.74%) Dynamics 365
8 2 (0.74%) Google Analytics
8 2 (0.74%) Snowflake
9 1 (0.37%) Google Workspace
9 1 (0.37%) Microsoft Copilot
9 1 (0.37%) Power Automate
9 1 (0.37%) PowerApps
9 1 (0.37%) Rubrik
Communications & Networking
1 16 (5.93%) VPN
2 15 (5.56%) DNS
2 15 (5.56%) LAN
2 15 (5.56%) TCP/IP
3 13 (4.81%) DHCP
4 11 (4.07%) Wireless
5 10 (3.70%) WAN
6 7 (2.59%) Firewall
6 7 (2.59%) Remote Desktop
7 6 (2.22%) WebEx
8 4 (1.48%) VLAN
8 4 (1.48%) VoIP
9 2 (0.74%) Cisco IOS
9 2 (0.74%) Internet
9 2 (0.74%) IP Telephony
9 2 (0.74%) SAN
10 1 (0.37%) Intranet
10 1 (0.37%) Network Security
10 1 (0.37%) Softphone
10 1 (0.37%) Wi-Fi
Database & Business Intelligence
1 6 (2.22%) Power BI
2 3 (1.11%) Azure SQL Data Warehouse
2 3 (1.11%) Data Warehouse
3 2 (0.74%) Relational Database
3 2 (0.74%) SQL Server
4 1 (0.37%) DTS
4 1 (0.37%) KDB
4 1 (0.37%) Oracle Reports
Development Applications
1 4 (1.48%) JIRA
General
1 142 (52.59%) Social Skills
2 62 (22.96%) Finance
3 36 (13.33%) Law
4 21 (7.78%) Analytical Skills
5 18 (6.67%) Banking
6 13 (4.81%) Organisational Skills
7 11 (4.07%) Inclusion and Diversity
8 10 (3.70%) Public Sector
9 9 (3.33%) Retail
10 7 (2.59%) Private Banking
11 6 (2.22%) Local Government
12 4 (1.48%) Automotive
12 4 (1.48%) Legal
13 3 (1.11%) Documentation Skills
13 3 (1.11%) Manufacturing
13 3 (1.11%) Marketing
13 3 (1.11%) Tech for Good
14 2 (0.74%) Back Office
14 2 (0.74%) Electronics
14 2 (0.74%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (1.48%) EDI
2 1 (0.37%) FIX Protocol
2 1 (0.37%) HTML
2 1 (0.37%) HTML5
2 1 (0.37%) jQuery
2 1 (0.37%) JSON
2 1 (0.37%) LDAP
2 1 (0.37%) Lightning Web Components
2 1 (0.37%) OAuth
2 1 (0.37%) REST
2 1 (0.37%) SOAP
2 1 (0.37%) Web Services
2 1 (0.37%) XML
2 1 (0.37%) XMPP
Miscellaneous
1 15 (5.56%) Management Information System
2 10 (3.70%) Self-Motivation
3 9 (3.33%) CMDB
3 9 (3.33%) Onboarding
4 8 (2.96%) Driving Licence
4 8 (2.96%) Video Conferencing
5 7 (2.59%) iPhone
6 4 (1.48%) Blackberry
6 4 (1.48%) Fat Client
6 4 (1.48%) Thin Client
7 3 (1.11%) Analytical Mindset
7 3 (1.11%) Data Centre
8 2 (0.74%) Data Protection Act
8 2 (0.74%) Data Structures
8 2 (0.74%) iPad
8 2 (0.74%) Smartcard
8 2 (0.74%) Smartphone
9 1 (0.37%) Fixed Income
9 1 (0.37%) Handset
9 1 (0.37%) Replication
Operating Systems
1 106 (39.26%) Windows
2 39 (14.44%) Windows 10
3 30 (11.11%) Windows Server
4 9 (3.33%) Android
4 9 (3.33%) Mac OS
5 7 (2.59%) Apple iOS
6 4 (1.48%) Linux
7 3 (1.11%) Windows Server 2012
7 3 (1.11%) Windows Server 2019
8 2 (0.74%) Mac OS X
8 2 (0.74%) Windows 7
9 1 (0.37%) Unix
Processes & Methodologies
1 107 (39.63%) Customer Service
2 103 (38.15%) ITIL
3 73 (27.04%) Problem-Solving
4 65 (24.07%) Service Management
5 64 (23.70%) ITSM
6 31 (11.48%) Change Management
7 26 (9.63%) Continuous Improvement
8 24 (8.89%) Incident Management
9 23 (8.52%) Customer Experience
10 20 (7.41%) Service Delivery
11 19 (7.04%) ERP
11 19 (7.04%) Project Management
12 17 (6.30%) Configuration Management
13 16 (5.93%) Cost Control
13 16 (5.93%) Stakeholder Management
13 16 (5.93%) Strategic Thinking
13 16 (5.93%) Time Management
14 13 (4.81%) Agile
15 12 (4.44%) Problem Management
16 10 (3.70%) Mentoring
Programming Languages
1 12 (4.44%) SQL
2 6 (2.22%) Python
3 4 (1.48%) PowerShell
4 1 (0.37%) Apex Code
4 1 (0.37%) Bash
4 1 (0.37%) Java
4 1 (0.37%) JavaScript
4 1 (0.37%) SOQL
4 1 (0.37%) T-SQL
Qualifications
1 22 (8.15%) Degree
2 11 (4.07%) Microsoft Certification
3 8 (2.96%) A+ Certification
3 8 (2.96%) DBS Check
3 8 (2.96%) ITIL Foundation Certificate
4 7 (2.59%) ITIL Certification
5 5 (1.85%) MCSA
5 5 (1.85%) MOS
5 5 (1.85%) Security Cleared
6 4 (1.48%) CIPD
6 4 (1.48%) CompTIA Security+
6 4 (1.48%) SC Cleared
7 3 (1.11%) MCDST
8 2 (0.74%) Azure Certification
8 2 (0.74%) BPSS Clearance
8 2 (0.74%) CCNP
8 2 (0.74%) Cisco Certification
9 1 (0.37%) Computer Science Degree
9 1 (0.37%) Master's Degree
9 1 (0.37%) Numerate Degree
Quality Assurance & Compliance
1 33 (12.22%) SLA
2 2 (0.74%) Accessibility
2 2 (0.74%) ISO 22301
2 2 (0.74%) ISO 9001
2 2 (0.74%) ISO/IEC 27001
2 2 (0.74%) PCI DSS
3 1 (0.37%) COBIT
3 1 (0.37%) GDPR
3 1 (0.37%) PMO
System Software
1 94 (34.81%) Active Directory
2 10 (3.70%) VMware Infrastructure
3 8 (2.96%) Virtual Desktop
4 5 (1.85%) XenApp
5 2 (0.74%) Hyper-V
6 1 (0.37%) Virtual Machines
6 1 (0.37%) Virtual Servers
Systems Management
1 38 (14.07%) Microsoft Intune
2 9 (3.33%) SCCM
3 1 (0.37%) DameWare
3 1 (0.37%) Jamf Pro
3 1 (0.37%) NetBackup
Vendors
1 122 (45.19%) Microsoft
2 44 (16.30%) ServiceNow
3 19 (7.04%) VMware
4 18 (6.67%) SAP
5 16 (5.93%) Cisco
6 14 (5.19%) Citrix
7 9 (3.33%) Meraki
8 8 (2.96%) HP
8 8 (2.96%) Sophos
9 7 (2.59%) Avaloq
10 5 (1.85%) Apple
10 5 (1.85%) iManage
11 3 (1.11%) Adobe
11 3 (1.11%) Google
11 3 (1.11%) Intapp
11 3 (1.11%) Salesforce
12 2 (0.74%) LogicMonitor
12 2 (0.74%) Lotus
12 2 (0.74%) Okta
12 2 (0.74%) Zscaler