2nd Line Desktop Support Job Trends in the North of England

Second Line Desktop Support
England > North of England

The median Second Line Desktop Support salary in the North of England is £29,000 per year, according to job vacancies posted during the 6 months leading to 13 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
13 Jan 2026
Same period 2025 Same period 2024
Rank 243 282 276
Rank change year-on-year +39 -6 +155
Permanent jobs requiring a 2nd Line Desktop Support 16 5 4
As % of all permanent jobs in the North of England 0.15% 0.055% 0.047%
As % of the Job Titles category 0.17% 0.059% 0.049%
Number of salaries quoted 16 4 2
10th Percentile - £24,650 -
25th Percentile £27,000 £27,125 £25,750
Median annual salary (50th Percentile) £29,000 £29,000 £26,500
Median % change year-on-year - +9.43% -18.46%
75th Percentile £31,000 £29,875 £27,250
90th Percentile - £30,550 -
England median annual salary £30,000 £55,000 £32,000
% change year-on-year -45.45% +71.88% +4.07%

All Permanent IT Job Roles
North of England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North of England with a recognized job title 9,493 8,534 8,200
% of permanent jobs with a recognized job title 88.64% 94.06% 95.76%
Number of salaries quoted 5,527 4,016 6,544
10th Percentile £28,000 £31,250 £28,500
25th Percentile £32,875 £40,000 £37,500
Median annual salary (50th Percentile) £50,000 £50,055 £50,000
Median % change year-on-year -0.11% +0.11% -4.76%
75th Percentile £67,500 £67,500 £67,070
90th Percentile £82,344 £80,000 £81,250
England median annual salary £55,000 £60,000 £57,800
% change year-on-year -8.33% +3.81% -6.02%

2nd Line Desktop Support
Job Vacancy Trend in the North of England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Desktop Support' in the job title relative to all permanent IT jobs advertised in the North of England.

2nd Line Desktop Support job vacancy trend in the North of England

2nd Line Desktop Support
Salary Trend in the North of England

Salary distribution trend for 2nd Line Desktop Support job vacancies in the North of England.

Salary distribution trend for 2nd Line Desktop Support job vacancies in the North of England

2nd Line Desktop Support
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Desktop Support within the North of England region over the 6 months to 13 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West - 10 £29,000 - 1
Yorkshire -6 6 £30,000 +3.45%
2nd Line Desktop Support
England

2nd Line Desktop Support Skill Set
Top 9 Co-Occurring Skills & Capabilities in the North of England

For the 6 months to 13 January 2026, 2nd Line Desktop Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the North of England region featuring 2nd Line Desktop Support in the job title.

1 16 (100.00%) Customer Service
1 16 (100.00%) ITIL
2 10 (62.50%) Continuous Improvement
2 10 (62.50%) Mentoring
2 10 (62.50%) Microsoft
2 10 (62.50%) Microsoft 365
2 10 (62.50%) VPN
2 10 (62.50%) Windows
3 6 (37.50%) SLA

2nd Line Desktop Support Skill Set
Co-Occurring Skills & Capabilities in the North of England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Cloud Services
1 10 (62.50%) Microsoft 365
Communications & Networking
1 10 (62.50%) VPN
General
1 10 (62.50%) Social Skills
Miscellaneous
1 10 (62.50%) Driving Licence
Operating Systems
1 10 (62.50%) Windows
Processes & Methodologies
1 16 (100.00%) Customer Service
1 16 (100.00%) ITIL
2 10 (62.50%) Continuous Improvement
2 10 (62.50%) Mentoring
Quality Assurance & Compliance
1 6 (37.50%) SLA
Vendors
1 10 (62.50%) Microsoft