Period
to 17 October 2018

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 17 October 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
England > North West
6 months to
17 Oct 2018
Same period 2017 Same period 2016
Rank 122 101 68
Rank change year-on-year -21 -33 -6
Permanent jobs citing Service Delivery 319 395 460
As % of all permanent IT jobs advertised in the North West 2.71% 3.09% 3.78%
As % of the Processes & Methodologies category 2.98% 3.39% 4.15%
Number of salaries quoted 243 291 377
North West median annual salary £45,000 £45,000 £45,000
10th Percentile £25,000 £23,500 £28,685
90th Percentile £74,750 £75,000 £65,000
England median annual salary £52,500 £48,000 £47,500
% change year-on-year +9.38% +1.05% -3.06%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 10,693 11,643 11,073
As % of all permanent IT jobs advertised in the North West 90.93% 91.05% 90.95%
Number of salaries quoted 8,559 9,258 9,253
North West median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £26,250 £26,250 £25,750
90th Percentile £68,750 £65,000 £62,500
England median annual salary £52,000 £50,000 £50,000
% change year-on-year +4.00% - +5.26%

Service Delivery
Job Vacancy Trend in the North West

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Delivery in the North West

Service Delivery
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the North West.

Salary trend for Service Delivery in the North West

Service Delivery
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Delivery in the North West over the 6 months to 17 October 2018.

Salary histogram for Service Delivery in the North West

Service Delivery
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the North West region over the 6 months to 17 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -27 160 £45,500 +7.06% 24
Cheshire -1 102 £50,000 +11.11% 8
Merseyside +11 32 £40,424 -46.10% 4
Lancashire +20 14 £45,000 +12.50% 5
Cumbria +5 5 £22,500 -
Service Delivery
England

For the 6 months to 17 October 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for Service Delivery.

1 135 (42.32%) ITIL
2 82 (25.71%) Agile Software Development
3 75 (23.51%) Finance
4 65 (20.38%) Service Management
4 65 (20.38%) Microsoft
5 57 (17.87%) Windows
6 54 (16.93%) Project Management
7 41 (12.85%) Change Management
7 41 (12.85%) SLA
8 40 (12.54%) Analytical Skills
9 38 (11.91%) Office 365
10 37 (11.60%) Active Directory
11 36 (11.29%) ITSM
12 35 (10.97%) Cisco
12 35 (10.97%) Windows Server
12 35 (10.97%) Problem-Solving
13 34 (10.66%) Coaching
13 34 (10.66%) VMware
14 32 (10.03%) Mentoring
15 31 (9.72%) Stakeholder Management
15 31 (9.72%) Java
16 30 (9.40%) Data Centre
17 29 (9.09%) Service Delivery Management
17 29 (9.09%) ITIL Certification
18 27 (8.46%) Scrum
19 26 (8.15%) Telecoms
19 26 (8.15%) SQL
19 26 (8.15%) Incident Management
19 26 (8.15%) Continuous Improvement
20 25 (7.84%) MS Exchange

Service Delivery
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (7.84%) MS Exchange
2 13 (4.08%) Exchange Server 2013
3 11 (3.45%) SharePoint
4 7 (2.19%) Exchange Server 2010
5 3 (0.94%) Apache Pig
5 3 (0.94%) Apache Spark
6 2 (0.63%) IIS
7 1 (0.31%) Apache
7 1 (0.31%) Confluence
7 1 (0.31%) Skype for Business
Applications
1 15 (4.70%) Microsoft Excel
1 15 (4.70%) Microsoft Office
2 9 (2.82%) Microsoft PowerPoint
3 4 (1.25%) Microsoft Project
4 3 (0.94%) MS Visio
Business Applications
1 3 (0.94%) Remedy ITSM
1 3 (0.94%) SAP S/4HANA
2 1 (0.31%) Dynamics AX
Cloud Services
1 38 (11.91%) Office 365
2 19 (5.96%) Microsoft Azure
3 10 (3.13%) Amazon AWS
4 9 (2.82%) SaaS
5 2 (0.63%) Google Cloud Platform
6 1 (0.31%) Dynamics 365
6 1 (0.31%) IaaS
6 1 (0.31%) OneDrive
Communications & Networking
1 24 (7.52%) WAN
2 23 (7.21%) Firewall
3 22 (6.90%) LAN
4 18 (5.64%) VoIP
5 17 (5.33%) DNS
6 16 (5.02%) Broadband
7 15 (4.70%) VPN
8 14 (4.39%) Ethernet
8 14 (4.39%) TCP/IP
9 11 (3.45%) Unified Communications
10 9 (2.82%) Internet
10 9 (2.82%) NAS
10 9 (2.82%) SAN
10 9 (2.82%) VLAN
11 7 (2.19%) DHCP
11 7 (2.19%) Network Security
11 7 (2.19%) Skype
12 5 (1.57%) Cisco ASA
12 5 (1.57%) MPLS
12 5 (1.57%) Remote Desktop
Database & Business Intelligence
1 21 (6.58%) SQL Server
2 11 (3.45%) SQL Server Integration Services
3 5 (1.57%) Data Warehouse
3 5 (1.57%) SQL Server 2012
3 5 (1.57%) SQL Server Analysis Services
3 5 (1.57%) SQL Server Reporting Services
4 4 (1.25%) Big Data
4 4 (1.25%) Hadoop
5 3 (0.94%) MySQL
5 3 (0.94%) NoSQL
6 2 (0.63%) Apache Hive
7 1 (0.31%) Oracle Database
7 1 (0.31%) Relational Database
Development Applications
1 10 (3.13%) MSTest
1 10 (3.13%) NUnit
2 6 (1.88%) Git (software)
2 6 (1.88%) Rational Rose
3 4 (1.25%) Atlassian Bamboo
4 3 (0.94%) Artifactory
4 3 (0.94%) CA Release Automation
5 2 (0.63%) Jenkins
5 2 (0.63%) Selenium
6 1 (0.31%) Bitbucket
6 1 (0.31%) Cucumber
6 1 (0.31%) EasyMock
6 1 (0.31%) JIRA
6 1 (0.31%) JUnit
General
1 75 (23.51%) Finance
2 26 (8.15%) Telecoms
3 22 (6.90%) Banking
3 22 (6.90%) Retail
4 15 (4.70%) Legal
5 7 (2.19%) Law
6 5 (1.57%) Back Office
7 4 (1.25%) Investment Banking
7 4 (1.25%) Marketing
8 3 (0.94%) Advertising
9 2 (0.63%) Billing
9 2 (0.63%) Corporate Banking
9 2 (0.63%) Financial Institution
10 1 (0.31%) Automotive
10 1 (0.31%) Games
10 1 (0.31%) Local Government
10 1 (0.31%) Manufacturing
10 1 (0.31%) Publishing
Job Titles
1 68 (21.32%) Service Manager
2 45 (14.11%) Delivery Manager
3 44 (13.79%) IT Manager
4 32 (10.03%) IT Services Manager
5 30 (9.40%) Services Delivery Manager
6 21 (6.58%) Analyst
7 17 (5.33%) Technical Manager
8 15 (4.70%) Architect
9 14 (4.39%) Software Engineer
10 11 (3.45%) ITIL Manager
10 11 (3.45%) Service Analyst
11 10 (3.13%) .NET Software Engineer
11 10 (3.13%) 3rd Line Support
11 10 (3.13%) C# Software Engineer
11 10 (3.13%) Consultant
11 10 (3.13%) Data Centre Manager
11 10 (3.13%) Infrastructure Manager
11 10 (3.13%) Service Desk Engineer
12 8 (2.51%) Technical Delivery Manager
12 8 (2.51%) Technical Services Manager
Libraries, Frameworks & Software Standards
1 22 (6.90%) .NET
2 19 (5.96%) SOAP
3 16 (5.02%) Web Services
4 13 (4.08%) CSS
4 13 (4.08%) HTML
4 13 (4.08%) RESTful
5 12 (3.76%) REST
6 10 (3.13%) ASP.NET
6 10 (3.13%) jQuery
6 10 (3.13%) LINQ
6 10 (3.13%) Silverlight
6 10 (3.13%) WCF
6 10 (3.13%) WF
6 10 (3.13%) WPF
6 10 (3.13%) XML
6 10 (3.13%) XSLT
7 7 (2.19%) Middleware
8 4 (1.25%) AngularJS
8 4 (1.25%) Spring
9 3 (0.94%) Kafka
Miscellaneous
1 40 (12.54%) Analytical Skills
2 30 (9.40%) Data Centre
3 18 (5.64%) Management Information System
4 13 (4.08%) User Experience
5 10 (3.13%) Self-Motivation
6 8 (2.51%) Replication
7 7 (2.19%) Smart Meter
8 5 (1.57%) Greenfield Project
9 4 (1.25%) Public Cloud
9 4 (1.25%) Smart Energy
9 4 (1.25%) Virtual Team
10 3 (0.94%) Computer Science
10 3 (0.94%) PKI
10 3 (0.94%) PMI
11 2 (0.63%) Blackberry
11 2 (0.63%) Mobile App
11 2 (0.63%) NHS
12 1 (0.31%) Distributed Denial-of-Service
12 1 (0.31%) Driving Licence
12 1 (0.31%) Enterprise Software
Operating Systems
1 57 (17.87%) Windows
2 35 (10.97%) Windows Server
3 10 (3.13%) Windows 10
3 10 (3.13%) Windows Server 2008
4 9 (2.82%) Linux
5 7 (2.19%) Android
5 7 (2.19%) Apple iOS
6 4 (1.25%) Unix
6 4 (1.25%) Windows 7
6 4 (1.25%) Windows Server 2012
7 3 (0.94%) Mac OS
7 3 (0.94%) OS/400
7 3 (0.94%) Windows XP
8 2 (0.63%) CentOS
9 1 (0.31%) Mac OS X
9 1 (0.31%) Red Hat Enterprise Linux
Processes & Methodologies
1 135 (42.32%) ITIL
2 82 (25.71%) Agile Software Development
3 65 (20.38%) Service Management
4 54 (16.93%) Project Management
5 41 (12.85%) Change Management
6 36 (11.29%) ITSM
7 35 (10.97%) Problem-Solving
8 34 (10.66%) Coaching
9 32 (10.03%) Mentoring
10 31 (9.72%) Stakeholder Management
11 29 (9.09%) Service Delivery Management
12 27 (8.46%) Scrum
13 26 (8.15%) Continuous Improvement
13 26 (8.15%) Incident Management
14 25 (7.84%) Line Management
15 24 (7.52%) ITIL V3
15 24 (7.52%) People Management
15 24 (7.52%) Supplier Management
16 23 (7.21%) PRINCE2
16 23 (7.21%) Software Engineering
Programming Languages
1 31 (9.72%) Java
2 26 (8.15%) SQL
3 16 (5.02%) T-SQL
4 14 (4.39%) JavaScript
5 12 (3.76%) C#
6 11 (3.45%) C++
7 10 (3.13%) PL/SQL
8 3 (0.94%) PowerShell
9 2 (0.63%) Python
9 2 (0.63%) Shell Script
10 1 (0.31%) C
Qualifications
1 29 (9.09%) ITIL Certification
2 15 (4.70%) Microsoft Certification
2 15 (4.70%) Security Cleared
3 14 (4.39%) Degree
4 12 (3.76%) SC Cleared
5 10 (3.13%) MCSE
6 9 (2.82%) Cisco Certification
7 8 (2.51%) CCNP
8 7 (2.19%) CCNA
9 5 (1.57%) CISSP
9 5 (1.57%) PMI Certification
10 4 (1.25%) PRINCE2 Certification
11 3 (0.94%) CISM
11 3 (0.94%) ISEB
11 3 (0.94%) ITIL Foundation Certificate
11 3 (0.94%) MCSA
12 2 (0.63%) CISA
12 2 (0.63%) MCDST
12 2 (0.63%) MCITP
12 2 (0.63%) PMP
Quality Assurance & Compliance
1 41 (12.85%) SLA
2 18 (5.64%) GDPR
3 11 (3.45%) ISO/IEC 27001
4 8 (2.51%) ISO/IEC 20000
4 8 (2.51%) QA
5 5 (1.57%) Data Quality
5 5 (1.57%) PMO
6 2 (0.63%) ISO/IEC 27005
7 1 (0.31%) COSHH
7 1 (0.31%) PCI DSS
7 1 (0.31%) Sarbanes-Oxley
System Software
1 37 (11.60%) Active Directory
2 17 (5.33%) Hyper-V
3 15 (4.70%) VMware Infrastructure
4 11 (3.45%) XenApp
5 9 (2.82%) XenDesktop
6 4 (1.25%) VMware Workstation
6 4 (1.25%) XenServer
7 3 (0.94%) Docker
7 3 (0.94%) Microsoft App-V
7 3 (0.94%) pfSense
7 3 (0.94%) Terminal Services
7 3 (0.94%) VMware ESXi
7 3 (0.94%) vSphere
8 1 (0.31%) Oracle RAC
Systems Management
1 9 (2.82%) Backup Exec
1 9 (2.82%) SCCM
2 7 (2.19%) Failover Clustering
3 5 (1.57%) WSUS
4 3 (0.94%) Cisco CUCM
4 3 (0.94%) Cisco UCCX
4 3 (0.94%) FortiGate
5 2 (0.63%) Norton AntiVirus
5 2 (0.63%) vCenter Server
6 1 (0.31%) AirWatch
6 1 (0.31%) Data Guard
6 1 (0.31%) HP ALM
6 1 (0.31%) Oracle RMAN
Vendors
1 65 (20.38%) Microsoft
2 35 (10.97%) Cisco
3 34 (10.66%) VMware
4 21 (6.58%) Veeam
5 19 (5.96%) Citrix
6 6 (1.88%) Avaya
6 6 (1.88%) Casewise
6 6 (1.88%) Mitel
6 6 (1.88%) Oracle
7 5 (1.57%) CheckPoint
7 5 (1.57%) NEC
7 5 (1.57%) Nimble Storage
7 5 (1.57%) ServiceNow
8 4 (1.25%) SAP
8 4 (1.25%) Symantec
9 3 (0.94%) BMC
9 3 (0.94%) Google
9 3 (0.94%) IBM
9 3 (0.94%) Remedy
9 3 (0.94%) Talend