Period
to 10 December 2019

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 10 December 2019 with a comparison to the same period in the previous 2 years.

Service Delivery
England > North West
6 months to
10 Dec 2019
Same period 2018 Same period 2017
Rank 114 123 110
Rank change year-on-year +9 -13 -35
Permanent jobs citing Service Delivery 247 308 364
As % of all permanent IT jobs advertised in the North West 2.57% 2.70% 2.78%
As % of the Processes & Methodologies category 2.77% 2.95% 3.03%
Number of salaries quoted 190 237 278
North West median annual salary £45,000 £45,000 £50,000
Median salary % change year-on-year - -10.00% +11.11%
10th Percentile £26,225 £26,250 £23,750
90th Percentile £72,660 £74,250 £74,125
England median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 8,931 10,432 12,020
As % of all permanent IT jobs advertised in the North West 93.08% 91.35% 91.70%
Number of salaries quoted 7,080 8,408 9,554
North West median annual salary £45,000 £45,000 £43,000
Median salary % change year-on-year - +4.65% +7.50%
10th Percentile £27,500 £26,250 £26,250
90th Percentile £68,750 £70,000 £65,000
England median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% -

Service Delivery
Job Vacancy Trend in the North West

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Delivery in the North West

Service Delivery
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the North West.

Salary trend for Service Delivery in the North West

Service Delivery
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Delivery in the North West over the 6 months to 10 December 2019.

Salary histogram for Service Delivery in the North West

Service Delivery
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the North West region over the 6 months to 10 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +20 139 £43,000 -4.44% 32
Cheshire -17 44 £45,000 -10.00% 14
Lancashire +8 34 £66,715 +48.26% 5
Merseyside +3 21 £35,100 -18.37% 10
Cumbria -15 7 £50,750 +125.56%
Service Delivery
England

For the 6 months to 10 December 2019, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for Service Delivery.

1 101 (40.89%) ITIL
2 66 (26.72%) Agile Software Development
3 65 (26.32%) Windows
4 60 (24.29%) Microsoft
5 57 (23.08%) Active Directory
6 54 (21.86%) Service Management
7 51 (20.65%) Problem-Solving
8 47 (19.03%) Mentoring
9 44 (17.81%) Coaching
9 44 (17.81%) Azure
10 43 (17.41%) Continuous Improvement
10 43 (17.41%) DevOps
11 42 (17.00%) SLA
12 40 (16.19%) Office 365
13 37 (14.98%) Finance
14 33 (13.36%) VMware
14 33 (13.36%) Change Management
15 30 (12.15%) AWS
15 30 (12.15%) Analytical Skills
16 28 (11.34%) Windows Server
17 26 (10.53%) Linux
18 25 (10.12%) Microsoft Office
18 25 (10.12%) Cisco
19 24 (9.72%) Degree
20 23 (9.31%) ServiceNow
20 23 (9.31%) Windows 10
21 22 (8.91%) Software Engineering
21 22 (8.91%) ITSM
21 22 (8.91%) SQL
22 21 (8.50%) Infrastructure Engineering

Service Delivery
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (4.86%) MS Exchange
2 8 (3.24%) SharePoint
2 8 (3.24%) Skype for Business
3 4 (1.62%) IIS
4 1 (0.40%) Confluence
Applications
1 25 (10.12%) Microsoft Office
2 5 (2.02%) Microsoft Excel
3 1 (0.40%) Microsoft PowerPoint
Business Applications
1 4 (1.62%) Remedy ITSM
2 2 (0.81%) Dynamics NAV
3 1 (0.40%) Dynamics CRM
3 1 (0.40%) Salesforce.com CRM
3 1 (0.40%) SAP S/4HANA
Cloud Services
1 44 (17.81%) Azure
2 40 (16.19%) Office 365
3 30 (12.15%) AWS
4 17 (6.88%) IaaS
4 17 (6.88%) PaaS
5 16 (6.48%) SaaS
6 7 (2.83%) Azure Active Directory
7 6 (2.43%) Serverless
8 5 (2.02%) Amazon EC2
8 5 (2.02%) Amazon S3
8 5 (2.02%) AWS CloudFormation
8 5 (2.02%) AWS CloudTrail
8 5 (2.02%) AWS Lambda
8 5 (2.02%) Virtual Private Cloud
9 4 (1.62%) Dynamics 365
10 3 (1.21%) Power Platform
11 2 (0.81%) Mimecast
12 1 (0.40%) Azure ExpressRoute
12 1 (0.40%) Azure Functions
12 1 (0.40%) Cloud Computing
Communications & Networking
1 19 (7.69%) Firewall
2 18 (7.29%) LAN
2 18 (7.29%) VoIP
3 17 (6.88%) WAN
4 11 (4.45%) Broadband
5 10 (4.05%) VLAN
6 9 (3.64%) Internet
6 9 (3.64%) SAN
7 8 (3.24%) Skype
8 7 (2.83%) Ethernet
9 6 (2.43%) DHCP
9 6 (2.43%) DNS
10 5 (2.02%) PSTN
10 5 (2.02%) Wireless
11 4 (1.62%) Intranet
11 4 (1.62%) Remote Desktop
12 3 (1.21%) Cisco IOS
12 3 (1.21%) IP Telephony
12 3 (1.21%) TCP/IP
12 3 (1.21%) Unified Communications
Database & Business Intelligence
1 8 (3.24%) SQL Server
2 5 (2.02%) Amazon DynamoDB
2 5 (2.02%) Amazon RDS
2 5 (2.02%) Redis
3 3 (1.21%) Power BI
4 2 (0.81%) Data Warehouse
4 2 (0.81%) MS Access
4 2 (0.81%) QlikView
5 1 (0.40%) Azure SQL Database
5 1 (0.40%) Big Data
5 1 (0.40%) SAP HANA
5 1 (0.40%) SQL Server Integration Services
5 1 (0.40%) SQL Server Reporting Services
Development Applications
1 12 (4.86%) Git (software)
2 11 (4.45%) GitLab
2 11 (4.45%) Jenkins
3 6 (2.43%) Artifactory
3 6 (2.43%) Sonatype Nexus
4 2 (0.81%) Gatling
4 2 (0.81%) JUnit
4 2 (0.81%) Maven
4 2 (0.81%) Selenium
5 1 (0.40%) JIRA
5 1 (0.40%) MSI
5 1 (0.40%) Visual Studio
5 1 (0.40%) Visual Studio Team System
General
1 37 (14.98%) Finance
2 19 (7.69%) Banking
3 17 (6.88%) Retail
3 17 (6.88%) Telecoms
4 16 (6.48%) Public Sector
5 14 (5.67%) Legal
6 10 (4.05%) Law
7 7 (2.83%) Marketing
8 4 (1.62%) Advertising
9 3 (1.21%) Back Office
9 3 (1.21%) Digital Economy
9 3 (1.21%) Local Government
10 1 (0.40%) German Language
10 1 (0.40%) Multimedia
10 1 (0.40%) Pharmaceutical
Job Titles
1 55 (22.27%) Service Manager
2 29 (11.74%) Analyst
2 29 (11.74%) Delivery Manager
3 26 (10.53%) Service Delivery Manager
4 20 (8.10%) IT Manager
5 17 (6.88%) Infrastructure Engineer
6 16 (6.48%) Site Engineer
6 16 (6.48%) Site Reliability Engineer
7 14 (5.67%) IT Services Manager
7 14 (5.67%) Service Analyst
8 10 (4.05%) Team Leader
9 8 (3.24%) Coordinator
9 8 (3.24%) Developer
9 8 (3.24%) Product Owner
9 8 (3.24%) Service Desk Analyst
9 8 (3.24%) Service Desk Manager
10 7 (2.83%) Senior Manager
10 7 (2.83%) Support Engineer
11 6 (2.43%) Operations Manager
11 6 (2.43%) Service Delivery Analyst
Libraries, Frameworks & Software Standards
1 18 (7.29%) Web Services
2 6 (2.43%) .NET
3 3 (1.21%) XML
4 2 (0.81%) Hibernate
4 2 (0.81%) Node.js
4 2 (0.81%) Spring
5 1 (0.40%) CGI
5 1 (0.40%) LDAP
Miscellaneous
1 30 (12.15%) Analytical Skills
2 18 (7.29%) Hybrid Cloud
2 18 (7.29%) Management Information System
3 14 (5.67%) Data Centre
4 11 (4.45%) User Experience
5 8 (3.24%) Self-Motivation
6 7 (2.83%) Driving Licence
7 4 (1.62%) Cyberattack
7 4 (1.62%) Smart Meter
8 3 (1.21%) Data Protection Act
8 3 (1.21%) iPad
8 3 (1.21%) IVR
8 3 (1.21%) NHS
8 3 (1.21%) Public Cloud
9 2 (0.81%) Client/Server
9 2 (0.81%) Cybercrime
9 2 (0.81%) Cyberthreat
9 2 (0.81%) Greenfield Project
9 2 (0.81%) Wiki
10 1 (0.40%) Fat Client
Operating Systems
1 65 (26.32%) Windows
2 28 (11.34%) Windows Server
3 26 (10.53%) Linux
4 23 (9.31%) Windows 10
5 9 (3.64%) Red Hat Enterprise Linux
5 9 (3.64%) Windows Server 2012
6 7 (2.83%) Unix
7 6 (2.43%) Windows 7
7 6 (2.43%) Windows Server 2008
8 5 (2.02%) Android
9 3 (1.21%) Apple iOS
10 1 (0.40%) Mac OS
10 1 (0.40%) Mac OS X
Processes & Methodologies
1 101 (40.89%) ITIL
2 66 (26.72%) Agile Software Development
3 54 (21.86%) Service Management
4 51 (20.65%) Problem-Solving
5 47 (19.03%) Mentoring
6 44 (17.81%) Coaching
7 43 (17.41%) Continuous Improvement
7 43 (17.41%) DevOps
8 33 (13.36%) Change Management
9 22 (8.91%) ITSM
9 22 (8.91%) Software Engineering
10 21 (8.50%) Infrastructure Engineering
11 19 (7.69%) Project Management
11 19 (7.69%) Stakeholder Management
12 18 (7.29%) Digital Transformation Programme
12 18 (7.29%) Project Delivery
12 18 (7.29%) Site Reliability Engineering
13 17 (6.88%) Scrum
13 17 (6.88%) Systems Engineering
14 16 (6.48%) Migration
Programming Languages
1 22 (8.91%) SQL
2 10 (4.05%) Java
2 10 (4.05%) PowerShell
3 8 (3.24%) C
4 5 (2.02%) COBOL
4 5 (2.02%) Python
5 4 (1.62%) Bash Shell
6 3 (1.21%) Perl
7 2 (0.81%) C#
7 2 (0.81%) Java 8
7 2 (0.81%) PHP
7 2 (0.81%) R
8 1 (0.40%) JavaScript
Qualifications
1 24 (9.72%) Degree
2 17 (6.88%) ITIL Certification
3 14 (5.67%) Microsoft Certification
4 10 (4.05%) Cisco Certification
5 7 (2.83%) CCNA
5 7 (2.83%) MCSE
6 6 (2.43%) SC Cleared
6 6 (2.43%) Security Cleared
7 4 (1.62%) MCP
8 3 (1.21%) VMware Certified Professional (VCP)
9 2 (0.81%) CCIE
9 2 (0.81%) CCNP
9 2 (0.81%) CISA
9 2 (0.81%) CISSP
9 2 (0.81%) Computer Science Degree
9 2 (0.81%) ITIL Foundation Certificate
9 2 (0.81%) Master's Degree
9 2 (0.81%) MCSA
9 2 (0.81%) SANS
9 2 (0.81%) SSCP
Quality Assurance & Compliance
1 42 (17.00%) SLA
2 8 (3.24%) QA
3 6 (2.43%) ISO/IEC 27001
4 4 (1.62%) Data Quality
5 3 (1.21%) PMO
6 2 (0.81%) GDPR
6 2 (0.81%) NIST
7 1 (0.40%) BS7799
7 1 (0.40%) ISO/IEC 20000
7 1 (0.40%) PCI DSS
System Software
1 57 (23.08%) Active Directory
2 14 (5.67%) VMware Infrastructure
3 13 (5.26%) Docker
4 6 (2.43%) vSphere
5 4 (1.62%) Hyper-V
6 2 (0.81%) Microsoft App-V
6 2 (0.81%) XenDesktop
7 1 (0.40%) BitLocker
7 1 (0.40%) Virtual Desktop
7 1 (0.40%) Virtual Machines
7 1 (0.40%) XenApp
Systems Management
1 20 (8.10%) SCCM
2 17 (6.88%) Kubernetes
3 9 (3.64%) Ansible
3 9 (3.64%) Puppet
4 8 (3.24%) Terraform
4 8 (3.24%) vRealize
4 8 (3.24%) WSUS
5 7 (2.83%) Microsoft Intune
6 5 (2.02%) Packer
7 4 (1.62%) Backup Exec
8 2 (0.81%) AirWatch
8 2 (0.81%) FortiGate
9 1 (0.40%) Failover Clustering
9 1 (0.40%) Microsoft Data Protection Manager
9 1 (0.40%) NetBackup
9 1 (0.40%) SCDPM
9 1 (0.40%) SCOrch
9 1 (0.40%) SCSM
9 1 (0.40%) SCVMM
Vendors
1 60 (24.29%) Microsoft
2 33 (13.36%) VMware
3 25 (10.12%) Cisco
4 23 (9.31%) ServiceNow
5 17 (6.88%) Dynatrace
6 13 (5.26%) Citrix
7 8 (3.24%) Apple
7 8 (3.24%) BT
7 8 (3.24%) iManage
8 6 (2.43%) HP
8 6 (2.43%) Openreach
8 6 (2.43%) Oracle
8 6 (2.43%) SAP
9 5 (2.02%) McAfee
9 5 (2.02%) Remedy
9 5 (2.02%) Virgin Media
10 4 (1.62%) Meraki
10 4 (1.62%) Mitel
10 4 (1.62%) Salesforce.com
11 3 (1.21%) arcserve