Period
to 15 August 2018

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 15 August 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
England > North West
6 months to
15 Aug 2018
Same period 2017 Same period 2016
Rank 114 98 65
Rank change year-on-year -16 -33 +3
Permanent jobs citing Service Delivery 347 412 474
As % of all permanent IT jobs advertised in the North West 2.85% 3.12% 4.09%
As % of the Processes & Methodologies category 3.12% 3.42% 4.53%
Number of salaries quoted 258 302 389
North West median annual salary £45,500 £42,500 £45,000
Median salary % change year-on-year +7.06% -5.56% -
10th Percentile £25,000 £22,475 £26,250
90th Percentile £68,825 £75,000 £62,500
England median annual salary £50,000 £47,500 £50,000
% change year-on-year +5.26% -5.00% +3.40%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 11,107 12,051 10,460
As % of all permanent IT jobs advertised in the North West 91.38% 91.35% 90.34%
Number of salaries quoted 8,942 9,705 8,741
North West median annual salary £45,000 £42,000 £40,000
Median salary % change year-on-year +7.14% +5.00% -
10th Percentile £26,250 £26,250 £25,000
90th Percentile £67,500 £63,750 £62,500
England median annual salary £50,000 £50,000 £50,000

Service Delivery
Job Vacancy Trend in the North West

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Delivery in the North West

Service Delivery
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the North West.

Salary trend for Service Delivery in the North West

Service Delivery
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Delivery in the North West over the 6 months to 15 August 2018.

Salary histogram for Service Delivery in the North West

Service Delivery
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the North West region over the 6 months to 15 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -20 168 £47,500 +5.56% 25
Cheshire +1 113 £50,000 +33.33% 10
Merseyside +14 29 £39,500 -41.48%
Lancashire +20 23 £35,000 -17.65% 4
Cumbria +5 9 £22,500 - 1
Service Delivery
England

For the 6 months to 15 August 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for Service Delivery.

1 147 (42.36%) ITIL
2 92 (26.51%) Agile Software Development
3 80 (23.05%) Finance
4 69 (19.88%) Microsoft
5 65 (18.73%) Service Management
6 64 (18.44%) Windows
7 56 (16.14%) Project Management
8 53 (15.27%) SQL
9 46 (13.26%) SLA
10 45 (12.97%) Active Directory
11 40 (11.53%) Office 365
12 38 (10.95%) VMware
12 38 (10.95%) Cisco
13 36 (10.37%) Change Management
13 36 (10.37%) Windows Server
14 35 (10.09%) Problem-Solving
14 35 (10.09%) Java
15 34 (9.80%) .NET
15 34 (9.80%) ITIL Certification
16 33 (9.51%) SQL Server
16 33 (9.51%) Scrum
16 33 (9.51%) Retail
16 33 (9.51%) Analytical Skills
17 32 (9.22%) Continuous Improvement
18 31 (8.93%) Service Design
19 30 (8.65%) Data Centre
19 30 (8.65%) Security Cleared
20 29 (8.36%) PRINCE2
21 28 (8.07%) Line Management
22 27 (7.78%) Presales

Service Delivery
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (7.78%) MS Exchange
2 16 (4.61%) SharePoint
3 14 (4.03%) Exchange Server 2013
4 10 (2.88%) IIS
5 7 (2.02%) Exchange Server 2010
6 4 (1.15%) Skype for Business
7 3 (0.86%) Apache Pig
7 3 (0.86%) Apache Spark
7 3 (0.86%) Confluence
8 1 (0.29%) Apache
Applications
1 27 (7.78%) Microsoft Excel
2 23 (6.63%) Microsoft Office
3 15 (4.32%) Microsoft Project
4 12 (3.46%) MS Visio
5 10 (2.88%) Microsoft PowerPoint
Business Applications
1 3 (0.86%) SAP S/4HANA
2 2 (0.58%) Remedy ITSM
3 1 (0.29%) Dynamics AX
Cloud Services
1 40 (11.53%) Office 365
2 24 (6.92%) Microsoft Azure
3 11 (3.17%) Amazon AWS
4 4 (1.15%) OneDrive
5 3 (0.86%) Google Cloud Platform
5 3 (0.86%) IaaS
6 2 (0.58%) PaaS
6 2 (0.58%) SaaS
7 1 (0.29%) Dynamics 365
Communications & Networking
1 24 (6.92%) Firewall
2 23 (6.63%) LAN
2 23 (6.63%) WAN
3 19 (5.48%) VPN
4 18 (5.19%) DNS
5 16 (4.61%) Broadband
6 15 (4.32%) SAN
7 14 (4.03%) Ethernet
8 13 (3.75%) TCP/IP
9 12 (3.46%) Internet
9 12 (3.46%) Skype
9 12 (3.46%) VoIP
10 10 (2.88%) Unified Communications
10 10 (2.88%) VLAN
11 9 (2.59%) Network Security
12 8 (2.31%) DHCP
13 6 (1.73%) Cisco ASA
13 6 (1.73%) Cisco IOS
14 5 (1.44%) IPsec
14 5 (1.44%) Wireless
Database & Business Intelligence
1 33 (9.51%) SQL Server
2 14 (4.03%) SQL Server Integration Services
3 12 (3.46%) Data Warehouse
4 9 (2.59%) SQL Server Reporting Services
5 8 (2.31%) MS Access
6 6 (1.73%) SQL Server Analysis Services
7 4 (1.15%) Big Data
7 4 (1.15%) Hadoop
7 4 (1.15%) SQL Server 2012
8 3 (0.86%) NoSQL
8 3 (0.86%) Oracle Database
9 2 (0.58%) Apache Hive
9 2 (0.58%) MySQL
10 1 (0.29%) Relational Database
Development Applications
1 13 (3.75%) MSTest
1 13 (3.75%) NUnit
2 8 (2.31%) Git (software)
3 5 (1.44%) Jenkins
3 5 (1.44%) JIRA
3 5 (1.44%) Rational Rose
4 4 (1.15%) Visual Studio
5 3 (0.86%) Atlassian Bamboo
5 3 (0.86%) CA Release Automation
6 2 (0.58%) Artifactory
6 2 (0.58%) Selenium
6 2 (0.58%) Team Foundation Server
7 1 (0.29%) Bitbucket
7 1 (0.29%) Cucumber
7 1 (0.29%) EasyMock
7 1 (0.29%) JUnit
7 1 (0.29%) Sonatype Nexus
General
1 80 (23.05%) Finance
2 33 (9.51%) Retail
3 26 (7.49%) Telecoms
4 23 (6.63%) Banking
5 16 (4.61%) Legal
6 12 (3.46%) Law
7 8 (2.31%) Investment Banking
8 5 (1.44%) Back Office
8 5 (1.44%) Marketing
9 3 (0.86%) Advertising
10 2 (0.58%) Aerospace
11 1 (0.29%) Automotive
11 1 (0.29%) Billing
11 1 (0.29%) Brand Awareness
11 1 (0.29%) Games
11 1 (0.29%) Local Government
11 1 (0.29%) Military
11 1 (0.29%) Publishing
Job Titles
1 62 (17.87%) Service Manager
2 52 (14.99%) Delivery Manager
3 41 (11.82%) Services Delivery Manager
4 40 (11.53%) IT Manager
5 26 (7.49%) IT Services Manager
6 25 (7.20%) Analyst
7 21 (6.05%) Consultant
8 20 (5.76%) Architect
9 17 (4.90%) Software Engineer
10 16 (4.61%) Service Analyst
11 14 (4.03%) .NET Software Engineer
11 14 (4.03%) C# Software Engineer
12 13 (3.75%) Developer
13 12 (3.46%) Infrastructure Manager
13 12 (3.46%) Technical Manager
14 11 (3.17%) 3rd Line Support
14 11 (3.17%) IT Services Delivery Manager
15 10 (2.88%) Data Centre Manager
15 10 (2.88%) ITIL Manager
15 10 (2.88%) Service Desk Engineer
Libraries, Frameworks & Software Standards
1 34 (9.80%) .NET
2 20 (5.76%) SOAP
3 18 (5.19%) Web Services
4 17 (4.90%) CSS
4 17 (4.90%) HTML
5 16 (4.61%) RESTful
6 14 (4.03%) jQuery
7 13 (3.75%) ASP.NET
7 13 (3.75%) LINQ
7 13 (3.75%) Silverlight
7 13 (3.75%) WCF
7 13 (3.75%) WF
7 13 (3.75%) WPF
7 13 (3.75%) XML
7 13 (3.75%) XSLT
8 10 (2.88%) REST
9 8 (2.31%) Middleware
10 5 (1.44%) AngularJS
11 4 (1.15%) .NET Framework
12 3 (0.86%) JSON
Miscellaneous
1 33 (9.51%) Analytical Skills
2 30 (8.65%) Data Centre
3 20 (5.76%) Self-Motivation
4 19 (5.48%) Management Information System
5 10 (2.88%) Replication
6 9 (2.59%) Smart Meter
7 8 (2.31%) Computer Science
7 8 (2.31%) Greenfield Project
8 7 (2.02%) User Experience
9 5 (1.44%) Virtual Team
10 4 (1.15%) Clustering
10 4 (1.15%) PMI
11 3 (0.86%) Cyberattack
11 3 (0.86%) Public Cloud
11 3 (0.86%) Smart Energy
12 2 (0.58%) Blackberry
12 2 (0.58%) Driving Licence
12 2 (0.58%) Tandem
13 1 (0.29%) PKI
13 1 (0.29%) RSA SecurID
Operating Systems
1 64 (18.44%) Windows
2 36 (10.37%) Windows Server
3 16 (4.61%) Windows Server 2008
4 10 (2.88%) Windows 10
5 8 (2.31%) Linux
5 8 (2.31%) Unix
6 7 (2.02%) Windows Server 2012
7 6 (1.73%) Android
7 6 (1.73%) Apple iOS
7 6 (1.73%) Windows 7
8 3 (0.86%) Mac OS X
8 3 (0.86%) Windows Server 2003
9 2 (0.58%) CentOS
9 2 (0.58%) Mac OS
9 2 (0.58%) OS/400
10 1 (0.29%) Red Hat Enterprise Linux
10 1 (0.29%) Windows XP
Processes & Methodologies
1 147 (42.36%) ITIL
2 92 (26.51%) Agile Software Development
3 65 (18.73%) Service Management
4 56 (16.14%) Project Management
5 36 (10.37%) Change Management
6 35 (10.09%) Problem-Solving
7 33 (9.51%) Scrum
8 32 (9.22%) Continuous Improvement
9 31 (8.93%) Service Design
10 29 (8.36%) PRINCE2
11 28 (8.07%) Line Management
12 27 (7.78%) ITSM
12 27 (7.78%) Presales
12 27 (7.78%) Software Engineering
13 23 (6.63%) SDLC
13 23 (6.63%) Service Delivery Management
14 21 (6.05%) ITIL V3
14 21 (6.05%) OO
15 19 (5.48%) Disaster Recovery
15 19 (5.48%) Test Automation
Programming Languages
1 53 (15.27%) SQL
2 35 (10.09%) Java
3 24 (6.92%) T-SQL
4 19 (5.48%) C#
5 18 (5.19%) JavaScript
6 14 (4.03%) C++
7 13 (3.75%) PL/SQL
8 11 (3.17%) VBA
9 9 (2.59%) C
10 6 (1.73%) PowerShell
11 3 (0.86%) Scala
12 2 (0.58%) Go
12 2 (0.58%) Python
12 2 (0.58%) Ruby
12 2 (0.58%) Shell Script
13 1 (0.29%) VB
13 1 (0.29%) VB.NET
13 1 (0.29%) VB6
Qualifications
1 34 (9.80%) ITIL Certification
2 30 (8.65%) Security Cleared
3 23 (6.63%) Microsoft Certification
4 21 (6.05%) Degree
4 21 (6.05%) SC Cleared
5 17 (4.90%) MCSE
6 13 (3.75%) Cisco Certification
7 12 (3.46%) CCNP
8 8 (2.31%) CCNA
9 6 (1.73%) MCSA
9 6 (1.73%) PMI Certification
10 5 (1.44%) CISSP
10 5 (1.44%) PMP
11 4 (1.15%) CISM
11 4 (1.15%) MCP
11 4 (1.15%) PRINCE2 Certification
12 2 (0.58%) CISA
12 2 (0.58%) ISEB
12 2 (0.58%) MCITP
12 2 (0.58%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 46 (13.26%) SLA
2 14 (4.03%) ISO/IEC 27001
3 13 (3.75%) GDPR
4 9 (2.59%) ISO/IEC 20000
5 8 (2.31%) QA
6 6 (1.73%) PMO
7 4 (1.15%) Data Quality
8 3 (0.86%) PCI DSS
9 2 (0.58%) ISO 9001
10 1 (0.29%) ISAE 3402
10 1 (0.29%) ISO/IEC 27005
10 1 (0.29%) Sarbanes-Oxley
System Software
1 45 (12.97%) Active Directory
2 23 (6.63%) Hyper-V
3 16 (4.61%) VMware Infrastructure
4 7 (2.02%) XenApp
5 5 (1.44%) Terminal Services
5 5 (1.44%) XenDesktop
6 4 (1.15%) vSphere
7 3 (0.86%) BitLocker
7 3 (0.86%) Microsoft App-V
7 3 (0.86%) pfSense
8 2 (0.58%) Docker
9 1 (0.29%) Oracle RAC
9 1 (0.29%) VMware ESXi
Systems Management
1 12 (3.46%) Backup Exec
2 9 (2.59%) Failover Clustering
3 7 (2.02%) SCCM
4 3 (0.86%) Cisco CUCM
4 3 (0.86%) Cisco UCCX
4 3 (0.86%) FortiGate
4 3 (0.86%) Microsoft Clustering
5 2 (0.58%) Norton AntiVirus
5 2 (0.58%) Opscode Chef
6 1 (0.29%) AirWatch
6 1 (0.29%) BladeLogic
6 1 (0.29%) Data Guard
6 1 (0.29%) HP ALM
6 1 (0.29%) Oracle RMAN
6 1 (0.29%) vCenter Server
6 1 (0.29%) WSUS
Vendors
1 69 (19.88%) Microsoft
2 38 (10.95%) Cisco
2 38 (10.95%) VMware
3 24 (6.92%) Veeam
4 19 (5.48%) Citrix
5 10 (2.88%) SAP
6 9 (2.59%) Mitel
7 7 (2.02%) Oracle
8 5 (1.44%) Avaya
8 5 (1.44%) Casewise
8 5 (1.44%) CheckPoint
8 5 (1.44%) Google
8 5 (1.44%) NEC
8 5 (1.44%) ServiceNow
9 4 (1.15%) Nimble Storage
9 4 (1.15%) Salesforce.com
9 4 (1.15%) Symantec
10 3 (0.86%) GoldenSource
10 3 (0.86%) IBM
10 3 (0.86%) Meraki