Period
to 24 May 2018

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 24 May 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
England > North West
6 months to
24 May 2018
Same period 2017 Same period 2016
Rank 103 100 68
Rank change year-on-year -3 -32 +9
Permanent jobs citing Service Delivery 385 374 436
As % of all permanent IT jobs advertised in the North West 3.15% 3.02% 3.92%
As % of the Processes & Methodologies category 3.43% 3.30% 4.37%
Number of salaries quoted 281 280 351
North West median annual salary £50,000 £42,500 £47,500
Median salary % change year-on-year +17.65% -10.53% +5.56%
10th Percentile £26,250 £22,400 £26,250
90th Percentile £65,000 £65,000 £71,500
England median annual salary £50,000 £47,500 £50,000
% change year-on-year +5.26% -5.00% +5.26%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 11,238 11,326 9,975
As % of all permanent IT jobs advertised in the North West 91.87% 91.55% 89.70%
Number of salaries quoted 9,005 9,371 8,350
North West median annual salary £45,000 £40,000 £40,000
Median salary % change year-on-year +12.50% - -
10th Percentile £27,000 £26,000 £24,000
90th Percentile £67,500 £62,500 £62,050
England median annual salary £50,000 £50,000 £48,000
% change year-on-year - +4.17% +1.05%

Service Delivery
Job Vacancy Trend in the North West

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Delivery in the North West

Service Delivery
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the North West.

Salary trend for Service Delivery in the North West

Service Delivery
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Delivery in the North West over the 6 months to 24 May 2018.

Salary histogram for Service Delivery in the North West

Service Delivery
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the North West region over the 6 months to 24 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +3 182 £52,500 +23.53% 31
Cheshire -19 122 £50,000 +17.65% 12
Lancashire +15 40 £35,000 -17.65%
Merseyside +17 27 £37,000 +19.35% 4
Cumbria -5 9 £22,500 - 1
Service Delivery
England

For the 6 months to 24 May 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for Service Delivery.

1 162 (42.08%) ITIL
2 122 (31.69%) Finance
3 118 (30.65%) Agile Software Development
4 93 (24.16%) Service Management
5 82 (21.30%) Windows
6 79 (20.52%) SQL
7 76 (19.74%) Project Management
8 66 (17.14%) Microsoft
9 60 (15.58%) Active Directory
10 50 (12.99%) SLA
11 49 (12.73%) Change Management
12 44 (11.43%) Java
13 43 (11.17%) Service Design
14 42 (10.91%) SQL Server
15 41 (10.65%) Continuous Improvement
16 40 (10.39%) Microsoft Excel
17 38 (9.87%) VMware
17 38 (9.87%) Problem-Solving
18 37 (9.61%) Service Delivery Management
18 37 (9.61%) .NET
18 37 (9.61%) ITIL Certification
19 36 (9.35%) Scrum
19 36 (9.35%) Banking
20 34 (8.83%) Risk Management
20 34 (8.83%) T-SQL
20 34 (8.83%) Microsoft Office
20 34 (8.83%) Retail
21 33 (8.57%) Software Engineering
21 33 (8.57%) Analytical Skills
21 33 (8.57%) Windows Server

Service Delivery
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (3.64%) IIS
1 14 (3.64%) MS Exchange
2 10 (2.60%) SharePoint
3 9 (2.34%) Exchange Server 2013
4 4 (1.04%) Skype for Business
5 3 (0.78%) Confluence
5 3 (0.78%) Exchange Server 2010
5 3 (0.78%) iPlanet
5 3 (0.78%) JBoss
5 3 (0.78%) Tomcat
5 3 (0.78%) WebLogic
5 3 (0.78%) WebSphere
5 3 (0.78%) WebSphere Application Server
6 2 (0.52%) BizTalk Server
6 2 (0.52%) CMS
6 2 (0.52%) NServiceBus
7 1 (0.26%) Apache Pig
7 1 (0.26%) Apache Spark
Applications
1 40 (10.39%) Microsoft Excel
2 34 (8.83%) Microsoft Office
3 19 (4.94%) Microsoft Project
4 18 (4.68%) Microsoft PowerPoint
5 17 (4.42%) MS Visio
Business Applications
1 5 (1.30%) Dynamics AX
2 2 (0.52%) Dynamics CRM
2 2 (0.52%) SAP SD
3 1 (0.26%) Cognos Business Intelligence
3 1 (0.26%) Dynamics NAV
Cloud Services
1 29 (7.53%) Office 365
2 22 (5.71%) Microsoft Azure
3 14 (3.64%) Amazon AWS
4 8 (2.08%) IaaS
5 7 (1.82%) PaaS
6 6 (1.56%) Google Cloud Platform
7 3 (0.78%) OneDrive
8 1 (0.26%) Azure Active Directory
8 1 (0.26%) Cloud Computing
8 1 (0.26%) Dynamics 365
8 1 (0.26%) OpenShift
8 1 (0.26%) Serverless
Communications & Networking
1 25 (6.49%) WAN
2 21 (5.45%) LAN
3 19 (4.94%) SAN
4 18 (4.68%) Firewall
5 15 (3.90%) VLAN
5 15 (3.90%) VPN
6 11 (2.86%) DNS
7 10 (2.60%) Broadband
7 10 (2.60%) Skype
7 10 (2.60%) Wireless
8 9 (2.34%) Internet
9 6 (1.56%) Ethernet
9 6 (1.56%) TCP/IP
10 5 (1.30%) Cisco IOS
10 5 (1.30%) DHCP
10 5 (1.30%) MPLS
10 5 (1.30%) NAS
10 5 (1.30%) Unified Communications
11 4 (1.04%) Network Security
11 4 (1.04%) SSL
Database & Business Intelligence
1 42 (10.91%) SQL Server
2 20 (5.19%) Data Warehouse
3 19 (4.94%) SQL Server Integration Services
4 11 (2.86%) SQL Server Reporting Services
5 10 (2.60%) MS Access
6 8 (2.08%) DTS
6 8 (2.08%) SQL Server 2005
7 4 (1.04%) MySQL
7 4 (1.04%) Oracle Database
8 3 (0.78%) SQL Server Analysis Services
9 2 (0.52%) Big Data
9 2 (0.52%) Hadoop
9 2 (0.52%) SQL Server 2014
10 1 (0.26%) Data Mining
10 1 (0.26%) Enterprise Data Warehouse
10 1 (0.26%) NoSQL
10 1 (0.26%) QlikView
10 1 (0.26%) SQL Server 2012
Development Applications
1 16 (4.16%) MSTest
1 16 (4.16%) NUnit
2 15 (3.90%) Visual Studio
3 11 (2.86%) Git (software)
4 8 (2.08%) Team Foundation Server
5 5 (1.30%) CA Release Automation
5 5 (1.30%) Jenkins
5 5 (1.30%) JIRA
6 4 (1.04%) Artifactory
6 4 (1.04%) Atlassian Bamboo
7 3 (0.78%) Selenium
8 2 (0.52%) Cucumber
8 2 (0.52%) git-flow
8 2 (0.52%) gulp
8 2 (0.52%) Oracle APEX
8 2 (0.52%) Sonatype Nexus
8 2 (0.52%) webpack
9 1 (0.26%) Burp Suite
9 1 (0.26%) SonarQube
9 1 (0.26%) Visual Studio Team System
General
1 122 (31.69%) Finance
2 36 (9.35%) Banking
3 34 (8.83%) Retail
4 14 (3.64%) Law
4 14 (3.64%) Legal
5 13 (3.38%) Investment Banking
6 10 (2.60%) Marketing
6 10 (2.60%) Telecoms
7 6 (1.56%) Advertising
8 4 (1.04%) Automotive
9 3 (0.78%) Aerospace
9 3 (0.78%) Back Office
9 3 (0.78%) Billing
10 2 (0.52%) Electronics
10 2 (0.52%) Local Government
10 2 (0.52%) Manufacturing
11 1 (0.26%) Brand Awareness
11 1 (0.26%) Corporate Banking
11 1 (0.26%) Digital Economy
11 1 (0.26%) Publishing
Job Titles
1 58 (15.06%) Service Manager
2 49 (12.73%) Delivery Manager
3 37 (9.61%) Services Delivery Manager
4 35 (9.09%) Analyst
5 32 (8.31%) IT Manager
6 31 (8.05%) Architect
7 30 (7.79%) Consultant
8 24 (6.23%) Developer
9 21 (5.45%) Software Engineer
10 20 (5.19%) Support Engineer
11 18 (4.68%) IT Services Manager
11 18 (4.68%) Service Analyst
12 17 (4.42%) .NET Software Engineer
12 17 (4.42%) C# Software Engineer
13 16 (4.16%) Service Architect
14 15 (3.90%) 2nd Line Engineer
15 14 (3.64%) 3rd Line Engineer
15 14 (3.64%) IT Analyst
16 12 (3.12%) Agile Test Manager
16 12 (3.12%) Test Manager
Libraries, Frameworks & Software Standards
1 37 (9.61%) .NET
2 32 (8.31%) HTML
3 29 (7.53%) Web Services
4 24 (6.23%) CSS
5 22 (5.71%) jQuery
5 22 (5.71%) XML
6 21 (5.45%) ASP.NET
7 20 (5.19%) SOAP
8 18 (4.68%) RESTful
8 18 (4.68%) WPF
9 17 (4.42%) WCF
10 16 (4.16%) LINQ
10 16 (4.16%) Silverlight
10 16 (4.16%) WF
10 16 (4.16%) XSLT
11 10 (2.60%) .NET Framework
12 8 (2.08%) Middleware
13 6 (1.56%) AngularJS
13 6 (1.56%) Entity Framework
13 6 (1.56%) REST
Miscellaneous
1 33 (8.57%) Analytical Skills
2 20 (5.19%) Self-Motivation
3 18 (4.68%) Management Information System
4 15 (3.90%) Data Centre
5 13 (3.38%) User Experience
6 10 (2.60%) Greenfield Project
7 9 (2.34%) Smart Meter
8 8 (2.08%) Computer Science
9 6 (1.56%) CMDB
9 6 (1.56%) Replication
9 6 (1.56%) Tandem
10 5 (1.30%) Clustering
11 4 (1.04%) PMI
12 3 (0.78%) Cyberattack
12 3 (0.78%) Driving Licence
12 3 (0.78%) Mainframe
12 3 (0.78%) Mobile App
12 3 (0.78%) Virtual Team
13 2 (0.52%) Blackberry
13 2 (0.52%) PKI
Operating Systems
1 82 (21.30%) Windows
2 33 (8.57%) Windows Server
3 26 (6.75%) Windows Server 2008
4 23 (5.97%) Unix
5 20 (5.19%) Windows Server 2012
6 16 (4.16%) Windows 10
7 15 (3.90%) Linux
8 13 (3.38%) Windows 7
9 8 (2.08%) Apple iOS
9 8 (2.08%) Windows Server 2003
10 7 (1.82%) Android
11 5 (1.30%) Mac OS X
12 3 (0.78%) AIX
12 3 (0.78%) Solaris
12 3 (0.78%) Windows 2000 Server
13 1 (0.26%) CentOS
13 1 (0.26%) Kali Linux
13 1 (0.26%) Red Hat Enterprise Linux
13 1 (0.26%) Windows Mobile
13 1 (0.26%) Windows XP
Processes & Methodologies
1 162 (42.08%) ITIL
2 118 (30.65%) Agile Software Development
3 93 (24.16%) Service Management
4 76 (19.74%) Project Management
5 49 (12.73%) Change Management
6 43 (11.17%) Service Design
7 41 (10.65%) Continuous Improvement
8 38 (9.87%) Problem-Solving
9 37 (9.61%) Service Delivery Management
10 36 (9.35%) Scrum
11 34 (8.83%) Risk Management
12 33 (8.57%) Software Engineering
13 29 (7.53%) ITIL V3
13 29 (7.53%) SDLC
14 28 (7.27%) DevOps
14 28 (7.27%) OO
14 28 (7.27%) Stakeholder Management
15 27 (7.01%) Line Management
15 27 (7.01%) Presales
15 27 (7.01%) PRINCE2
Programming Languages
1 79 (20.52%) SQL
2 44 (11.43%) Java
3 34 (8.83%) T-SQL
4 32 (8.31%) C#
4 32 (8.31%) JavaScript
5 18 (4.68%) C++
5 18 (4.68%) PL/SQL
6 14 (3.64%) VBA
7 12 (3.12%) C
8 8 (2.08%) PHP
9 6 (1.56%) PowerShell
9 6 (1.56%) Python
9 6 (1.56%) Shell Script
10 3 (0.78%) Ruby
10 3 (0.78%) Scala
11 2 (0.52%) Go
11 2 (0.52%) Perl
11 2 (0.52%) TypeScript
12 1 (0.26%) Bash Shell
12 1 (0.26%) Groovy
Qualifications
1 37 (9.61%) ITIL Certification
2 30 (7.79%) Security Cleared
3 25 (6.49%) Degree
4 21 (5.45%) Microsoft Certification
5 19 (4.94%) SC Cleared
6 16 (4.16%) MCSE
7 7 (1.82%) Cisco Certification
8 6 (1.56%) MCP
8 6 (1.56%) MCSA
9 5 (1.30%) CCNP
9 5 (1.30%) CISM
9 5 (1.30%) CISSP
10 4 (1.04%) PMI Certification
10 4 (1.04%) PMP
11 3 (0.78%) CCNA
11 3 (0.78%) CISA
11 3 (0.78%) Computer Science Degree
12 2 (0.52%) PRINCE2 Practitioner
12 2 (0.52%) VMware Certified Professional (VCP)
13 1 (0.26%) ISTQB
Quality Assurance & Compliance
1 50 (12.99%) SLA
2 14 (3.64%) ISO/IEC 27001
3 11 (2.86%) QA
4 10 (2.60%) ISO/IEC 20000
5 9 (2.34%) PMO
6 8 (2.08%) PCI DSS
7 5 (1.30%) GDPR
8 3 (0.78%) ISAE 3402
8 3 (0.78%) ISO 9001
9 2 (0.52%) PA-DSS
10 1 (0.26%) COBIT
10 1 (0.26%) Data Quality
10 1 (0.26%) ISO 22301
System Software
1 60 (15.58%) Active Directory
2 23 (5.97%) VMware Infrastructure
3 22 (5.71%) Hyper-V
4 8 (2.08%) Terminal Services
4 8 (2.08%) XenApp
5 5 (1.30%) BitLocker
5 5 (1.30%) Docker
5 5 (1.30%) vSphere
5 5 (1.30%) XenDesktop
6 2 (0.52%) Microsoft App-V
7 1 (0.26%) pfSense
7 1 (0.26%) Virtual Desktop
7 1 (0.26%) Virtual Machines
Systems Management
1 9 (2.34%) FortiGate
2 8 (2.08%) SCCM
2 8 (2.08%) Tivoli Storage Manager
3 7 (1.82%) Backup Exec
4 6 (1.56%) Failover Clustering
5 5 (1.30%) Microsoft Clustering
5 5 (1.30%) SCOM
6 4 (1.04%) BladeLogic
6 4 (1.04%) Opscode Chef
7 3 (0.78%) CA Wily
7 3 (0.78%) Nagios
7 3 (0.78%) SCVMM
7 3 (0.78%) Tivoli
8 2 (0.52%) HP ALM
8 2 (0.52%) Netcool
8 2 (0.52%) Norton AntiVirus
9 1 (0.26%) Cisco CUCM
9 1 (0.26%) Cisco UCCX
9 1 (0.26%) Nessus
9 1 (0.26%) Nmap
Vendors
1 66 (17.14%) Microsoft
2 38 (9.87%) VMware
3 31 (8.05%) Cisco
4 27 (7.01%) Citrix
5 14 (3.64%) Google
6 13 (3.38%) SAP
7 11 (2.86%) HP
7 11 (2.86%) Veeam
8 9 (2.34%) IBM
8 9 (2.34%) Sophos
9 8 (2.08%) Intel
9 8 (2.08%) Juniper
9 8 (2.08%) Oracle
9 8 (2.08%) ProCurve
10 7 (1.82%) Mitel
10 7 (1.82%) ServiceNow
11 6 (1.56%) NEC
12 5 (1.30%) Sitecore
13 4 (1.04%) Twitter
14 3 (0.78%) CA