Period
to 25 June 2021

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 25 June 2021 with a comparison to the same period in the previous 2 years.

Service Delivery
England > North West
6 months to
25 Jun 2021
Same period 2020 Same period 2019
Rank 86 101 93
Rank change year-on-year +15 -8 +13
Permanent jobs citing Service Delivery 242 148 358
As % of all permanent jobs advertised in the North West 3.45% 2.58% 3.47%
As % of the Processes & Methodologies category 3.71% 2.79% 3.70%
Number of salaries quoted 99 99 260
10th Percentile £23,250 £29,850 £25,353
25th Percentile £29,675 £36,250 £31,250
Median annual salary (50th Percentile) £41,500 £51,000 £43,750
Median % change year-on-year -18.63% +16.57% -7.89%
75th Percentile £55,375 £60,000 £56,250
90th Percentile £65,000 £70,947 £69,708
England median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 6,515 5,306 9,664
As % of all permanent IT jobs advertised in the North West 92.82% 92.33% 93.55%
Number of salaries quoted 4,792 4,301 7,196
10th Percentile £29,750 £30,000 £27,000
25th Percentile £36,750 £37,500 £35,000
Median annual salary (50th Percentile) £49,500 £50,000 £45,000
Median % change year-on-year -1.00% +11.11% +2.86%
75th Percentile £62,500 £60,000 £57,500
90th Percentile £75,000 £70,000 £70,000
England median annual salary £55,762 £55,000 £52,500
% change year-on-year +1.39% +4.76% +5.00%

Service Delivery
Job Vacancy Trend in the North West

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for Service Delivery in the North West

Service Delivery
Salary Trend in the North West

3-month moving average salary quoted in jobs citing Service Delivery in the North West.

Salary trend for Service Delivery in the North West

Service Delivery
Salary Histogram in the North West

Salary distribution for jobs citing Service Delivery in the North West over the 6 months to 25 June 2021.

Salary histogram for Service Delivery in the North West

Service Delivery
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the North West region over the 6 months to 25 June 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +36 151 £40,000 -27.27% 27
Lancashire 0 34 £33,625 -10.33% 1
Merseyside +5 25 £40,000 -30.43% 8
Cumbria +5 15 - - 1
Cheshire -10 10 £53,250 +1.43% 9
Service Delivery
England

For the 6 months to 25 June 2021, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for Service Delivery.

1 103 (42.56%) Social Skills
2 94 (38.84%) Line Management
3 82 (33.88%) Information Security
4 81 (33.47%) Retail
5 73 (30.17%) Facilities Management
6 61 (25.21%) Microsoft
7 57 (23.55%) DNA
8 56 (23.14%) Problem-Solving
9 55 (22.73%) Management Information System
10 52 (21.49%) SLA
11 51 (21.07%) Microsoft Office
12 43 (17.77%) Finance
13 42 (17.36%) ITIL
14 38 (15.70%) Analytical Skills
15 35 (14.46%) CAFM
16 31 (12.81%) Agile Software Development
17 25 (10.33%) Windows
18 24 (9.92%) Continuous Improvement
18 24 (9.92%) Microsoft 365
19 23 (9.50%) Analytics
19 23 (9.50%) SaaS
19 23 (9.50%) Project Delivery
20 22 (9.09%) Azure
21 21 (8.68%) Service Management
22 20 (8.26%) Change Management
22 20 (8.26%) Self-Motivation
23 19 (7.85%) Statistics
24 18 (7.44%) Software Engineering
24 18 (7.44%) IT Strategy
24 18 (7.44%) Time Management

Service Delivery
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (2.89%) SharePoint
2 3 (1.24%) IIS
3 2 (0.83%) MS Exchange
4 1 (0.41%) Exchange Server 2010
4 1 (0.41%) Exchange Server 2013
4 1 (0.41%) Skype for Business
4 1 (0.41%) WebLogic
Applications
1 51 (21.07%) Microsoft Office
2 14 (5.79%) Microsoft Excel
3 3 (1.24%) Spreadsheet
4 1 (0.41%) Microsoft PowerPoint
4 1 (0.41%) PrintSoft PReS
Business Applications
1 8 (3.31%) Maximo
2 1 (0.41%) Oracle EBS
2 1 (0.41%) Remedy ITSM
2 1 (0.41%) SAP HR
2 1 (0.41%) Siebel CRM
Cloud Services
1 24 (9.92%) Microsoft 365
2 23 (9.50%) SaaS
3 22 (9.09%) Azure
4 14 (5.79%) Power Platform
5 13 (5.37%) AWS
6 10 (4.13%) PaaS
7 8 (3.31%) IaaS
8 6 (2.48%) ServiceMax
9 4 (1.65%) Boomi
9 4 (1.65%) Power Automate
9 4 (1.65%) PowerApps
10 3 (1.24%) Serverless
11 2 (0.83%) Azure Active Directory
12 1 (0.41%) Cloud Computing
12 1 (0.41%) Dynamics 365
12 1 (0.41%) Google Ads
12 1 (0.41%) Google Analytics
12 1 (0.41%) Mimecast
Communications & Networking
1 6 (2.48%) DNS
2 5 (2.07%) WAN
3 4 (1.65%) DHCP
4 3 (1.24%) Network Security
4 3 (1.24%) SD-WAN
5 2 (0.83%) Firewall
5 2 (0.83%) LAN
5 2 (0.83%) MPLS
5 2 (0.83%) SAN
5 2 (0.83%) Skype
5 2 (0.83%) TCP/IP
5 2 (0.83%) Unified Communications
5 2 (0.83%) VoIP
5 2 (0.83%) VPN
5 2 (0.83%) Wi-Fi
5 2 (0.83%) Wireless
6 1 (0.41%) IP Telephony
6 1 (0.41%) Remote Desktop
6 1 (0.41%) SNMP
6 1 (0.41%) WLAN
Database & Business Intelligence
1 11 (4.55%) Oracle Reports
2 10 (4.13%) Power BI
3 6 (2.48%) SQL Server
4 5 (2.07%) Big Data
5 3 (1.24%) QlikView
5 3 (1.24%) Tableau
6 2 (0.83%) Data Warehouse
7 1 (0.41%) Azure SQL Database
7 1 (0.41%) BusinessObjects
7 1 (0.41%) DataStage
7 1 (0.41%) Oracle BI EE
7 1 (0.41%) SQL Server Integration Services
7 1 (0.41%) SQL Server Reporting Services
Development Applications
1 4 (1.65%) Visual Studio
General
1 103 (42.56%) Social Skills
2 81 (33.47%) Retail
3 43 (17.77%) Finance
4 38 (15.70%) Analytical Skills
5 17 (7.02%) Law
6 16 (6.61%) Organisational Skills
6 16 (6.61%) Public Sector
7 11 (4.55%) Back Office
8 7 (2.89%) Telecoms
9 5 (2.07%) Banking
9 5 (2.07%) Legal
10 4 (1.65%) Manufacturing
10 4 (1.65%) Marketing
11 3 (1.24%) Influencing Skills
12 2 (0.83%) Billing
13 1 (0.41%) Documentation Skills
13 1 (0.41%) Social Housing
Job Titles
1 33 (13.64%) Analyst
2 21 (8.68%) Service Manager
3 18 (7.44%) Delivery Manager
4 17 (7.02%) Administrator
4 17 (7.02%) Service Delivery Manager
5 16 (6.61%) Coordinator
6 12 (4.96%) Developer
7 11 (4.55%) Project Manager
8 9 (3.72%) IT Manager
9 8 (3.31%) Service Desk Coordinator
9 8 (3.31%) Team Leader
10 7 (2.89%) ITIL Manager
10 7 (2.89%) ITIL Service Delivery Manager
10 7 (2.89%) ITIL Service Manager
10 7 (2.89%) Operations Manager
10 7 (2.89%) Software Developer
11 6 (2.48%) Head of IT
11 6 (2.48%) Process Analyst
11 6 (2.48%) Support Engineer
11 6 (2.48%) Technical Support
Libraries, Frameworks & Software Standards
1 11 (4.55%) .NET
2 7 (2.89%) .NET Framework
3 6 (2.48%) ASP.NET
3 6 (2.48%) ASP.NET MVC
3 6 (2.48%) CSS
3 6 (2.48%) HTML
3 6 (2.48%) HTML5
3 6 (2.48%) Web Services
4 4 (1.65%) .NET Core
4 4 (1.65%) Middleware
5 3 (1.24%) ASP.NET Core
5 3 (1.24%) Entity Framework
5 3 (1.24%) jQuery
5 3 (1.24%) Razor View Engine
5 3 (1.24%) Vue.js
6 2 (0.83%) CGI
6 2 (0.83%) Flash
7 1 (0.41%) SAML
Miscellaneous
1 55 (22.73%) Management Information System
2 20 (8.26%) Self-Motivation
3 13 (5.37%) Driving Licence
4 8 (3.31%) Data Centre
5 5 (2.07%) IVR
6 4 (1.65%) Renewable Energy
7 3 (1.24%) User Experience
8 2 (0.83%) CMDB
8 2 (0.83%) Replication
8 2 (0.83%) Virtual Team
9 1 (0.41%) Chip and PIN
9 1 (0.41%) Client/Server
9 1 (0.41%) Clustering
9 1 (0.41%) Freedom of Information
9 1 (0.41%) Hybrid Cloud
9 1 (0.41%) Private Cloud
9 1 (0.41%) Smart Meter
Operating Systems
1 25 (10.33%) Windows
2 9 (3.72%) Windows Server
3 4 (1.65%) Android
3 4 (1.65%) Windows 10
4 3 (1.24%) Linux
4 3 (1.24%) Windows 7
4 3 (1.24%) Windows Server 2019
5 2 (0.83%) Windows 8
5 2 (0.83%) Windows Server 2012
6 1 (0.41%) Unix
6 1 (0.41%) VMS
6 1 (0.41%) Windows Server 2016
Processes & Methodologies
1 94 (38.84%) Line Management
2 82 (33.88%) Information Security
3 73 (30.17%) Facilities Management
4 57 (23.55%) DNA
5 56 (23.14%) Problem-Solving
6 42 (17.36%) ITIL
7 35 (14.46%) CAFM
8 31 (12.81%) Agile Software Development
9 24 (9.92%) Continuous Improvement
10 23 (9.50%) Analytics
10 23 (9.50%) Project Delivery
11 21 (8.68%) Service Management
12 20 (8.26%) Change Management
13 19 (7.85%) Statistics
14 18 (7.44%) IT Strategy
14 18 (7.44%) Software Engineering
14 18 (7.44%) Time Management
15 17 (7.02%) Project Management
15 17 (7.02%) Stakeholder Management
16 16 (6.61%) Mentoring
Programming Languages
1 17 (7.02%) SQL
2 12 (4.96%) C
3 10 (4.13%) C#
4 7 (2.89%) JavaScript
4 7 (2.89%) PowerShell
5 6 (2.48%) VBA
6 3 (1.24%) T-SQL
6 3 (1.24%) VB
7 2 (0.83%) Java
8 1 (0.41%) AWK
8 1 (0.41%) Jython
8 1 (0.41%) Korn
8 1 (0.41%) Perl
8 1 (0.41%) PHP
8 1 (0.41%) PL/SQL
Qualifications
1 16 (6.61%) Degree
2 11 (4.55%) Security Cleared
3 10 (4.13%) ITIL Certification
4 9 (3.72%) SC Cleared
5 6 (2.48%) Microsoft Certification
6 4 (1.65%) BPSS Clearance
6 4 (1.65%) DBS Check
7 2 (0.83%) APMG
8 1 (0.41%) CCA
8 1 (0.41%) CIPD
8 1 (0.41%) CISM
8 1 (0.41%) CISSP
8 1 (0.41%) Citrix Certification
8 1 (0.41%) MCAD
8 1 (0.41%) MCITP
8 1 (0.41%) MCSE
8 1 (0.41%) VERITAS Certified Professional (VCP)
8 1 (0.41%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 52 (21.49%) SLA
2 8 (3.31%) QA
3 7 (2.89%) GDPR
3 7 (2.89%) ISO/IEC 27001
3 7 (2.89%) PMO
4 5 (2.07%) Cyber Essentials
4 5 (2.07%) PCI DSS
5 4 (1.65%) COSHH
6 3 (1.24%) Cyber Essentials PLUS
7 2 (0.83%) Data Quality
7 2 (0.83%) ISO/IEC 20000
8 1 (0.41%) COBIT
8 1 (0.41%) ISO 9001
8 1 (0.41%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 1 (0.41%) NIST
System Software
1 15 (6.20%) Active Directory
2 5 (2.07%) VMware Infrastructure
3 4 (1.65%) Hyper-V
4 3 (1.24%) Docker
5 2 (0.83%) DFS Replication
5 2 (0.83%) Virtual Machines
6 1 (0.41%) VMware NSX
6 1 (0.41%) vSphere
Systems Management
1 5 (2.07%) SCCM
2 3 (1.24%) Failover Clustering
3 2 (0.83%) Microsoft Intune
3 2 (0.83%) WSUS
4 1 (0.41%) McAfee ePO
4 1 (0.41%) Single Sign-On
4 1 (0.41%) vRealize
Vendors
1 61 (25.21%) Microsoft
2 12 (4.96%) Oracle
3 9 (3.72%) Cisco
3 9 (3.72%) ConnectWise
3 9 (3.72%) VMware
4 8 (3.31%) Remedy
5 7 (2.89%) Salesforce.com
6 6 (2.48%) Siemens
7 5 (2.07%) Avaya
7 5 (2.07%) Genesys
8 4 (1.65%) Dell
8 4 (1.65%) Snow
9 3 (1.24%) Cognos
9 3 (1.24%) Xamarin
10 2 (0.83%) MEDITECH
10 2 (0.83%) NetApp
10 2 (0.83%) SAP
10 2 (0.83%) Siebel
10 2 (0.83%) SolarWinds
10 2 (0.83%) TOWER Software