Period
to 13 August 2020

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 13 August 2020 with a comparison to the same period in the previous 2 years.

Service Delivery
England > North West
6 months to
13 Aug 2020
Same period 2019 Same period 2018
Rank 120 100 115
Rank change year-on-year -20 +15 -13
Permanent jobs citing Service Delivery 101 326 350
As % of all permanent jobs advertised in the North West 2.08% 3.09% 2.88%
As % of the Processes & Methodologies category 2.27% 3.29% 3.14%
Number of salaries quoted 75 239 269
Median annual salary £55,000 £45,000 £45,000
Median salary % change year-on-year +22.22% - +5.88%
10th Percentile £30,000 £21,200 £25,000
90th Percentile £70,947 £67,500 £69,700
England median annual salary £55,000 £50,000 £50,000
% change year-on-year +10.00% - +5.26%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 4,459 9,914 11,161
As % of all permanent IT jobs advertised in the North West 92.01% 93.95% 91.81%
Number of salaries quoted 3,627 7,315 8,971
Median annual salary £50,000 £45,000 £45,000
Median salary % change year-on-year +11.11% - +8.35%
10th Percentile £31,250 £26,750 £26,250
90th Percentile £70,000 £69,884 £67,500
England median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% -

Service Delivery
Job Vacancy Trend in the North West

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for Service Delivery in the North West

Service Delivery
Salary Trend in the North West

3-month moving average salary quoted in jobs citing Service Delivery in the North West.

Salary trend for Service Delivery in the North West

Service Delivery
Salary Histogram in the North West

Salary distribution for jobs citing Service Delivery in the North West over the 6 months to 13 August 2020.

Salary histogram for Service Delivery in the North West

Service Delivery
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the North West region over the 6 months to 13 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -28 47 £55,122 +16.05% 14
Cheshire +3 24 £58,750 +56.67% 4
Merseyside +11 15 £55,000 +10.00% 1
Cumbria -2 9 - - 1
Lancashire +52 6 £37,500 -13.79% 2
Service Delivery
England

For the 6 months to 13 August 2020, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for Service Delivery.

1 33 (32.67%) ITIL
2 30 (29.70%) Microsoft
3 26 (25.74%) Agile Software Development
4 23 (22.77%) SLA
5 22 (21.78%) Project Management
5 22 (21.78%) Azure
6 20 (19.80%) Windows
7 19 (18.81%) Change Management
8 18 (17.82%) SQL
8 18 (17.82%) Mentoring
9 17 (16.83%) SAP
10 16 (15.84%) Active Directory
11 15 (14.85%) Analytical Skills
11 15 (14.85%) People Management
11 15 (14.85%) Problem-Solving
12 14 (13.86%) Stakeholder Management
12 14 (13.86%) Disaster Recovery
12 14 (13.86%) .NET
13 13 (12.87%) Management Information System
13 13 (12.87%) Finance
13 13 (12.87%) Project Delivery
14 12 (11.88%) DevOps
14 12 (11.88%) Service Management
15 11 (10.89%) Event-Driven Architecture
16 10 (9.90%) Service Delivery Management
17 9 (8.91%) Windows Server
17 9 (8.91%) Capacity Management
17 9 (8.91%) Office 365
17 9 (8.91%) Business Continuity
17 9 (8.91%) SQL Server

Service Delivery
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (3.96%) Confluence
2 2 (1.98%) MS Exchange
2 2 (1.98%) NServiceBus
3 1 (0.99%) Exchange Server 2010
3 1 (0.99%) Exchange Server 2013
3 1 (0.99%) JBoss
3 1 (0.99%) Tomcat
Applications
1 4 (3.96%) Microsoft Office
2 1 (0.99%) Microsoft Excel
2 1 (0.99%) Microsoft PowerPoint
Business Applications
1 6 (5.94%) SAP ERP
2 1 (0.99%) SAP Business One
Cloud Services
1 22 (21.78%) Azure
2 9 (8.91%) Office 365
3 6 (5.94%) AWS
3 6 (5.94%) SaaS
4 5 (4.95%) IaaS
4 5 (4.95%) Logic Apps
4 5 (4.95%) PaaS
5 1 (0.99%) Cloud Computing
Communications & Networking
1 8 (7.92%) Firewall
2 7 (6.93%) LAN
3 6 (5.94%) MPLS
3 6 (5.94%) WAN
4 5 (4.95%) VoIP
5 4 (3.96%) ADSL
5 4 (3.96%) DSL
5 4 (3.96%) FTP
5 4 (3.96%) Network Security
5 4 (3.96%) VPN
6 3 (2.97%) SAN
6 3 (2.97%) VLAN
7 2 (1.98%) DHCP
7 2 (1.98%) DNS
7 2 (1.98%) Ethernet
7 2 (1.98%) Internet
7 2 (1.98%) Wi-Fi
7 2 (1.98%) Wireless
8 1 (0.99%) Intrusion Detection
8 1 (0.99%) TCP/IP
Database & Business Intelligence
1 9 (8.91%) SQL Server
2 4 (3.96%) SQL Server 2012
3 2 (1.98%) Relational Database
Development Applications
1 5 (4.95%) JIRA
2 2 (1.98%) Cucumber
3 1 (0.99%) Appium
3 1 (0.99%) Jenkins
3 1 (0.99%) Maven
3 1 (0.99%) Selenium
3 1 (0.99%) SoapUI
3 1 (0.99%) Visual Studio
General
1 13 (12.87%) Finance
2 7 (6.93%) Legal
2 7 (6.93%) Retail
3 5 (4.95%) Billing
3 5 (4.95%) Public Sector
4 4 (3.96%) Law
4 4 (3.96%) Telecoms
5 1 (0.99%) Banking
5 1 (0.99%) Games
5 1 (0.99%) Publishing
Job Titles
1 15 (14.85%) Service Manager
2 14 (13.86%) Developer
3 11 (10.89%) IT Manager
3 11 (10.89%) Lead Developer
4 9 (8.91%) .NET Developer
4 9 (8.91%) Lead .NET Developer
5 8 (7.92%) Procurement Manager
6 7 (6.93%) Delivery Manager
6 7 (6.93%) Service Delivery Manager
7 6 (5.94%) Applications Manager
8 5 (4.95%) Infrastructure Manager
8 5 (4.95%) IT Services Manager
8 5 (4.95%) SAP Manager
8 5 (4.95%) Site Engineer
8 5 (4.95%) Site Reliability Engineer
8 5 (4.95%) Vendor Manager
9 4 (3.96%) Analyst
9 4 (3.96%) Operations Engineer
9 4 (3.96%) Service Management Manager
10 3 (2.97%) Software Developer
Libraries, Frameworks & Software Standards
1 14 (13.86%) .NET
2 6 (5.94%) Web Services
3 3 (2.97%) jQuery
4 2 (1.98%) CSS
4 2 (1.98%) HTML
4 2 (1.98%) Spring
4 2 (1.98%) Spring MVC
5 1 (0.99%) .NET Framework
5 1 (0.99%) ASP.NET
5 1 (0.99%) ASP.NET MVC
5 1 (0.99%) COM
5 1 (0.99%) Hibernate
5 1 (0.99%) HTML5
5 1 (0.99%) Java EE
5 1 (0.99%) jBPM
5 1 (0.99%) JDBC
5 1 (0.99%) JMS
5 1 (0.99%) JPA
5 1 (0.99%) JTA
5 1 (0.99%) Software Packaging
Miscellaneous
1 15 (14.85%) Analytical Skills
2 13 (12.87%) Management Information System
3 6 (5.94%) Self-Motivation
4 5 (4.95%) Hybrid Cloud
5 4 (3.96%) Replication
5 4 (3.96%) User Experience
6 3 (2.97%) Smartphone
7 2 (1.98%) Analytical Mindset
7 2 (1.98%) Handset
7 2 (1.98%) Mobile App
7 2 (1.98%) Private Cloud
8 1 (0.99%) Client/Server
8 1 (0.99%) Data Centre
8 1 (0.99%) Driving Licence
8 1 (0.99%) Enterprise Software
8 1 (0.99%) Fat Client
8 1 (0.99%) Greenfield Project
8 1 (0.99%) Security Operations Centre
8 1 (0.99%) Thin Client
8 1 (0.99%) Virtual Team
Operating Systems
1 20 (19.80%) Windows
2 9 (8.91%) Windows Server
3 7 (6.93%) Windows Server 2012
4 6 (5.94%) Linux
5 5 (4.95%) Windows Server 2008
6 4 (3.96%) Windows 10
6 4 (3.96%) Windows Server 2016
7 3 (2.97%) Windows 7
8 2 (1.98%) Apple iOS
8 2 (1.98%) Unix
9 1 (0.99%) Android
9 1 (0.99%) Windows 8
9 1 (0.99%) Windows Server 2019
Processes & Methodologies
1 33 (32.67%) ITIL
2 26 (25.74%) Agile Software Development
3 22 (21.78%) Project Management
4 19 (18.81%) Change Management
5 18 (17.82%) Mentoring
6 15 (14.85%) People Management
6 15 (14.85%) Problem-Solving
7 14 (13.86%) Disaster Recovery
7 14 (13.86%) Stakeholder Management
8 13 (12.87%) Project Delivery
9 12 (11.88%) DevOps
9 12 (11.88%) Service Management
10 11 (10.89%) Event-Driven Architecture
11 10 (9.90%) Service Delivery Management
12 9 (8.91%) Business Continuity
12 9 (8.91%) Capacity Management
12 9 (8.91%) Change Control
12 9 (8.91%) Continuous Improvement
12 9 (8.91%) Portfolio Management
13 8 (7.92%) Risk Management
Programming Languages
1 18 (17.82%) SQL
2 5 (4.95%) PowerShell
3 4 (3.96%) JavaScript
4 3 (2.97%) C
4 3 (2.97%) C#
4 3 (2.97%) Java
5 1 (0.99%) Java 8
Qualifications
1 8 (7.92%) ITIL Certification
2 6 (5.94%) Cisco Certification
3 5 (4.95%) CCNA
3 5 (4.95%) Degree
3 5 (4.95%) MCSE
3 5 (4.95%) Microsoft Certification
4 3 (2.97%) SC Cleared
4 3 (2.97%) Security Cleared
5 2 (1.98%) CISM
5 2 (1.98%) CISSP
5 2 (1.98%) DBS Check
5 2 (1.98%) MCITP
5 2 (1.98%) MCSA
6 1 (0.99%) ACCA
6 1 (0.99%) BPSS Clearance
6 1 (0.99%) CIMA
6 1 (0.99%) GIAC
6 1 (0.99%) ISEB
6 1 (0.99%) ISO 27001 Lead Auditor
6 1 (0.99%) Master's Degree
Quality Assurance & Compliance
1 23 (22.77%) SLA
2 5 (4.95%) QA
3 2 (1.98%) COBIT
4 1 (0.99%) GDPR
4 1 (0.99%) ISO 9000
4 1 (0.99%) ISO/IEC 20000
4 1 (0.99%) ISO/IEC 27001
4 1 (0.99%) NIST
4 1 (0.99%) NIST 800
4 1 (0.99%) PCI DSS
4 1 (0.99%) PMO
System Software
1 16 (15.84%) Active Directory
2 6 (5.94%) VMware Infrastructure
3 3 (2.97%) Hyper-V
4 1 (0.99%) BitLocker
4 1 (0.99%) DFS Replication
4 1 (0.99%) Firmware
4 1 (0.99%) Virtual Servers
4 1 (0.99%) XenApp
4 1 (0.99%) XenDesktop
Systems Management
1 5 (4.95%) Kubernetes
2 4 (3.96%) Ansible
3 3 (2.97%) FortiGate
3 3 (2.97%) SCCM
4 2 (1.98%) Failover Clustering
5 1 (0.99%) Computer Emergency Response Teams
5 1 (0.99%) Computer Incident Response Team
Vendors
1 30 (29.70%) Microsoft
2 17 (16.83%) SAP
3 7 (6.93%) Cisco
3 7 (6.93%) VMware
4 5 (4.95%) Dynatrace
4 5 (4.95%) ServiceNow
5 4 (3.96%) HP
5 4 (3.96%) Mitel
6 3 (2.97%) arcserve
6 3 (2.97%) Dell
6 3 (2.97%) IBM
6 3 (2.97%) Intel
6 3 (2.97%) Juniper
6 3 (2.97%) ProCurve
6 3 (2.97%) Sophos
7 2 (1.98%) MobileIron
7 2 (1.98%) NetApp
7 2 (1.98%) Xamarin
8 1 (0.99%) Facebook
8 1 (0.99%) Verint