Period
to 15 January 2019

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 15 January 2019 with a comparison to the same period in the previous 2 years.

Services Delivery
England > North West
6 months to
15 Jan 2019
Same period 2018 Same period 2017
Rank 113 118 84
Rank change year-on-year +5 -34 -13
Permanent jobs citing Service Delivery 300 344 424
As % of all permanent IT jobs advertised in the North West 2.82% 2.73% 3.49%
As % of the Processes & Methodologies category 3.10% 2.97% 3.78%
Number of salaries quoted 229 259 306
North West median annual salary £45,000 £50,000 £45,000
Median salary % change year-on-year -10.00% +11.11% -
10th Percentile £27,500 £24,800 £27,500
90th Percentile £76,500 £63,750 £65,000
England median annual salary £51,000 £50,000 £47,500
% change year-on-year +2.00% +5.26% -5.00%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 9,693 11,572 11,207
As % of all permanent IT jobs advertised in the North West 91.18% 91.91% 92.19%
Number of salaries quoted 7,817 9,217 9,354
North West median annual salary £45,000 £44,471 £40,000
Median salary % change year-on-year +1.19% +11.18% -
10th Percentile £26,908 £26,750 £25,500
90th Percentile £70,000 £66,250 £62,500
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Service Delivery
Job Vacancy Trend in the North West

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Delivery in the North West

Service Delivery
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the North West.

Salary trend for Service Delivery in the North West

Service Delivery
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Delivery in the North West over the 6 months to 15 January 2019.

Salary histogram for Service Delivery in the North West

Service Delivery
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the North West region over the 6 months to 15 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -9 156 £45,000 - 32
Cheshire +7 83 £50,000 -4.76% 8
Merseyside +12 25 £40,500 -10.00% 5
Lancashire +14 21 £45,000 +28.57% 6
Cumbria +5 7 £22,500 +33.33% 1
Service Delivery
England

For the 6 months to 15 January 2019, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for Service Delivery.

1 132 (44.00%) ITIL
2 81 (27.00%) Agile Software Development
3 74 (24.67%) Service Management
4 69 (23.00%) Microsoft
5 67 (22.33%) Windows
6 64 (21.33%) Finance
7 51 (17.00%) Active Directory
8 50 (16.67%) Problem-Solving
9 41 (13.67%) SLA
9 41 (13.67%) Project Management
10 39 (13.00%) VMware
10 39 (13.00%) Office 365
11 37 (12.33%) Change Management
11 37 (12.33%) Windows Server
12 36 (12.00%) Coaching
13 35 (11.67%) Mentoring
13 35 (11.67%) Analytical Skills
13 35 (11.67%) Stakeholder Management
13 35 (11.67%) Supplier Management
14 31 (10.33%) ITIL V3
15 30 (10.00%) SQL Server
16 29 (9.67%) Scrum
17 28 (9.33%) ITSM
17 28 (9.33%) Service Delivery Management
18 27 (9.00%) Data Centre
18 27 (9.00%) Risk Management
18 27 (9.00%) .NET
18 27 (9.00%) Continuous Improvement
18 27 (9.00%) Incident Management
19 26 (8.67%) DevOps

Service Delivery
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (4.67%) MS Exchange
2 13 (4.33%) SharePoint
3 9 (3.00%) Drupal
4 6 (2.00%) CMS
5 4 (1.33%) Exchange Server 2013
6 3 (1.00%) Exchange Server 2010
7 2 (0.67%) Apache
7 2 (0.67%) Sitecore CMS
8 1 (0.33%) Exchange Server 2003
8 1 (0.33%) IIS
8 1 (0.33%) nginx
8 1 (0.33%) Skype for Business
8 1 (0.33%) Tomcat
8 1 (0.33%) WordPress
Applications
1 25 (8.33%) Microsoft Office
2 17 (5.67%) Microsoft Excel
3 4 (1.33%) Microsoft PowerPoint
4 2 (0.67%) MS Visio
5 1 (0.33%) Microsoft Project
Business Applications
1 5 (1.67%) Remedy ITSM
2 3 (1.00%) SAP S/4HANA
3 2 (0.67%) SAP Hybris
4 1 (0.33%) Dynamics CRM
4 1 (0.33%) NetSuite
Cloud Services
1 39 (13.00%) Office 365
2 18 (6.00%) Microsoft Azure
3 12 (4.00%) Amazon AWS
4 10 (3.33%) SaaS
5 5 (1.67%) Google Cloud Platform
6 4 (1.33%) Azure Active Directory
7 3 (1.00%) IaaS
7 3 (1.00%) PaaS
8 2 (0.67%) Azure Functions
8 2 (0.67%) Serverless
9 1 (0.33%) Cloud Computing
9 1 (0.33%) Dynamics 365
9 1 (0.33%) G Suite
9 1 (0.33%) Google Drive
9 1 (0.33%) OneDrive
Communications & Networking
1 26 (8.67%) Firewall
2 22 (7.33%) TCP/IP
3 20 (6.67%) WAN
4 18 (6.00%) DNS
5 16 (5.33%) Internet
6 15 (5.00%) LAN
7 13 (4.33%) VPN
8 12 (4.00%) VoIP
9 11 (3.67%) DHCP
10 10 (3.33%) SMTP
11 9 (3.00%) Network Security
12 6 (2.00%) Remote Desktop
12 6 (2.00%) SNMP
12 6 (2.00%) Wireless
13 5 (1.67%) NAS
14 4 (1.33%) FTP
14 4 (1.33%) HTTP
14 4 (1.33%) Intrusion Detection
15 3 (1.00%) SAN
15 3 (1.00%) Wi-Fi
Database & Business Intelligence
1 30 (10.00%) SQL Server
2 10 (3.33%) PostgreSQL
3 6 (2.00%) Data Warehouse
4 5 (1.67%) Relational Database
4 5 (1.67%) SQL Server 2012
4 5 (1.67%) SQL Server Analysis Services
4 5 (1.67%) SQL Server Integration Services
4 5 (1.67%) SQL Server Reporting Services
5 4 (1.33%) MySQL
6 3 (1.00%) Azure SQL Database
7 1 (0.33%) MariaDB
7 1 (0.33%) MongoDB
7 1 (0.33%) SQLite
Development Applications
1 10 (3.33%) MSTest
1 10 (3.33%) NUnit
2 9 (3.00%) Jenkins
3 8 (2.67%) Katalon Studio
3 8 (2.67%) Selenium
3 8 (2.67%) Vagrant
4 7 (2.33%) Git (software)
5 4 (1.33%) Visual Studio
6 3 (1.00%) Artifactory
6 3 (1.00%) Atlassian Bamboo
6 3 (1.00%) CA Release Automation
6 3 (1.00%) Rational Rose
7 2 (0.67%) Ant
7 2 (0.67%) Visual Studio Team System
8 1 (0.33%) Hudson
8 1 (0.33%) Jasmine
8 1 (0.33%) Moq
8 1 (0.33%) Octopus Deploy
8 1 (0.33%) Subversion
8 1 (0.33%) Team Foundation Server
General
1 64 (21.33%) Finance
2 18 (6.00%) Banking
3 14 (4.67%) Telecoms
4 11 (3.67%) Manufacturing
5 9 (3.00%) Marketing
5 9 (3.00%) Retail
6 8 (2.67%) Law
7 6 (2.00%) Investment Banking
7 6 (2.00%) Legal
8 4 (1.33%) Advertising
9 3 (1.00%) Pharmaceutical
10 2 (0.67%) Back Office
10 2 (0.67%) Billing
10 2 (0.67%) Corporate Banking
10 2 (0.67%) Financial Institution
11 1 (0.33%) Local Government
Job Titles
1 66 (22.00%) Service Manager
2 41 (13.67%) Delivery Manager
3 31 (10.33%) Services Delivery Manager
4 30 (10.00%) IT Manager
5 26 (8.67%) Analyst
6 23 (7.67%) IT Services Manager
7 20 (6.67%) Architect
8 17 (5.67%) Technical Manager
9 13 (4.33%) Senior Manager
9 13 (4.33%) Software Engineer
9 13 (4.33%) Support Engineer
10 12 (4.00%) Technical Services Manager
11 11 (3.67%) Head of Delivery
11 11 (3.67%) Head of IT
11 11 (3.67%) Head of Service Delivery
11 11 (3.67%) IT Support
12 10 (3.33%) .NET Software Engineer
12 10 (3.33%) C# Software Engineer
13 9 (3.00%) Infrastructure Analyst
13 9 (3.00%) IT Engineer
Libraries, Frameworks & Software Standards
1 27 (9.00%) .NET
2 19 (6.33%) SOAP
3 14 (4.67%) Web Services
4 12 (4.00%) CSS
4 12 (4.00%) HTML
4 12 (4.00%) jQuery
5 11 (3.67%) ASP.NET
5 11 (3.67%) Middleware
6 10 (3.33%) LINQ
6 10 (3.33%) RESTful
6 10 (3.33%) Silverlight
6 10 (3.33%) WCF
6 10 (3.33%) WF
6 10 (3.33%) WPF
6 10 (3.33%) XML
6 10 (3.33%) XSLT
7 9 (3.00%) REST
8 5 (1.67%) OAuth
8 5 (1.67%) SAML
9 3 (1.00%) Spring
Miscellaneous
1 35 (11.67%) Analytical Skills
2 27 (9.00%) Data Centre
3 14 (4.67%) User Experience
4 12 (4.00%) Public Cloud
4 12 (4.00%) Self-Motivation
5 10 (3.33%) Management Information System
6 9 (3.00%) Smart Meter
7 8 (2.67%) Greenfield Project
8 7 (2.33%) PKI
9 5 (1.67%) NHS
9 5 (1.67%) Smart Energy
10 4 (1.33%) Blackberry
10 4 (1.33%) CESG
10 4 (1.33%) Clustering
10 4 (1.33%) Digital Media
10 4 (1.33%) Distributed Denial-of-Service
10 4 (1.33%) Fintech
10 4 (1.33%) Smartphone
11 3 (1.00%) Fat Client
11 3 (1.00%) Social Media
Operating Systems
1 67 (22.33%) Windows
2 37 (12.33%) Windows Server
3 22 (7.33%) Windows 10
4 19 (6.33%) Linux
5 12 (4.00%) Windows Server 2008
6 8 (2.67%) Red Hat Enterprise Linux
6 8 (2.67%) Windows 7
6 8 (2.67%) Windows Server 2012
7 6 (2.00%) Unix
8 5 (1.67%) Windows Server 2003
8 5 (1.67%) Windows XP
9 4 (1.33%) Mac OS
10 3 (1.00%) OS/400
11 2 (0.67%) Android
11 2 (0.67%) Apple iOS
11 2 (0.67%) CentOS
12 1 (0.33%) SUSE
Processes & Methodologies
1 132 (44.00%) ITIL
2 81 (27.00%) Agile Software Development
3 74 (24.67%) Service Management
4 50 (16.67%) Problem-Solving
5 41 (13.67%) Project Management
6 37 (12.33%) Change Management
7 36 (12.00%) Coaching
8 35 (11.67%) Mentoring
8 35 (11.67%) Stakeholder Management
8 35 (11.67%) Supplier Management
9 31 (10.33%) ITIL V3
10 29 (9.67%) Scrum
11 28 (9.33%) ITSM
11 28 (9.33%) Service Delivery Management
12 27 (9.00%) Continuous Improvement
12 27 (9.00%) Incident Management
12 27 (9.00%) Risk Management
13 26 (8.67%) DevOps
14 23 (7.67%) Line Management
14 23 (7.67%) People Management
Programming Languages
1 25 (8.33%) SQL
2 19 (6.33%) Java
3 13 (4.33%) C#
4 12 (4.00%) JavaScript
4 12 (4.00%) PowerShell
5 11 (3.67%) C++
5 11 (3.67%) T-SQL
6 10 (3.33%) PHP
6 10 (3.33%) PL/SQL
7 8 (2.67%) Bash Shell
7 8 (2.67%) Perl
8 6 (2.00%) Python
9 1 (0.33%) PHP 7
9 1 (0.33%) Ruby
9 1 (0.33%) TypeScript
9 1 (0.33%) VB
9 1 (0.33%) VBScript
Qualifications
1 17 (5.67%) ITIL Certification
2 14 (4.67%) Microsoft Certification
3 13 (4.33%) Degree
4 10 (3.33%) Security Cleared
5 9 (3.00%) Cisco Certification
6 8 (2.67%) A+ Certification
6 8 (2.67%) CISSP
6 8 (2.67%) MCP
6 8 (2.67%) MCSE
7 6 (2.00%) CISM
7 6 (2.00%) SC Cleared
8 4 (1.33%) (ISC)2 CCSP
8 4 (1.33%) CCNA
8 4 (1.33%) CCSP
8 4 (1.33%) CEH
8 4 (1.33%) ISSAP
8 4 (1.33%) ITIL Foundation Certificate
8 4 (1.33%) MCSA
8 4 (1.33%) PRINCE2 Certification
8 4 (1.33%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 41 (13.67%) SLA
2 22 (7.33%) GDPR
3 12 (4.00%) ISO/IEC 27001
4 9 (3.00%) ISO/IEC 20000
5 5 (1.67%) Data Quality
5 5 (1.67%) ISO/IEC 27005
6 4 (1.33%) PMO
7 3 (1.00%) QA
8 2 (0.67%) COSHH
8 2 (0.67%) Sarbanes-Oxley
System Software
1 51 (17.00%) Active Directory
2 18 (6.00%) VMware Infrastructure
3 16 (5.33%) Hyper-V
4 12 (4.00%) XenApp
5 10 (3.33%) XenDesktop
6 7 (2.33%) vSphere
7 4 (1.33%) Docker
7 4 (1.33%) Microsoft App-V
7 4 (1.33%) VMware ESXi
7 4 (1.33%) VMware Workstation
7 4 (1.33%) XenServer
8 3 (1.00%) BitLocker
8 3 (1.00%) Virtual Desktop
8 3 (1.00%) Virtual Machines
9 1 (0.33%) Varnish
9 1 (0.33%) Virtual Servers
9 1 (0.33%) VMware NSX
Systems Management
1 11 (3.67%) SCCM
2 7 (2.33%) Ansible
2 7 (2.33%) Puppet
3 6 (2.00%) WSUS
4 3 (1.00%) AirWatch
4 3 (1.00%) Microsoft Data Protection Manager
4 3 (1.00%) Microsoft Intune
4 3 (1.00%) SCDPM
4 3 (1.00%) SCOrch
4 3 (1.00%) SCSM
4 3 (1.00%) SCVMM
5 2 (0.67%) FortiGate
5 2 (0.67%) vCenter Server
6 1 (0.33%) Backup Exec
6 1 (0.33%) BladeLogic
6 1 (0.33%) HAProxy
6 1 (0.33%) Nagios
6 1 (0.33%) Opscode Chef
6 1 (0.33%) Terraform
6 1 (0.33%) ZABBIX
Vendors
1 69 (23.00%) Microsoft
2 39 (13.00%) VMware
3 23 (7.67%) Citrix
4 21 (7.00%) Cisco
5 14 (4.67%) Veeam
6 7 (2.33%) Nimble Storage
6 7 (2.33%) SAP
7 6 (2.00%) Google
7 6 (2.00%) Oracle
8 5 (1.67%) Avaya
8 5 (1.67%) Remedy
8 5 (1.67%) Snow
9 4 (1.33%) BMC
10 3 (1.00%) Casewise
10 3 (1.00%) IBM
10 3 (1.00%) MobileIron
10 3 (1.00%) Red Hat
10 3 (1.00%) ServiceNow
11 2 (0.67%) hybris
11 2 (0.67%) Ivanti