Period
to 20 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 20 November 2017 with a comparison to the same period in the previous 2 years.

Services Delivery
England > North West
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 108 73 67
Rank change year-on-year -35 -6 +2
Permanent jobs citing Service Delivery 374 465 525
As % of all permanent IT jobs advertised in the North West 2.82% 3.78% 4.03%
As % of the Processes & Methodologies category 3.14% 4.21% 4.50%
Number of salaries quoted 275 358 411
North West median annual salary £45,000 £45,000 £45,000
10th Percentile £23,750 £28,757 £25,000
90th Percentile £75,000 £65,000 £63,750
England median annual salary £50,000 £47,500 £49,000
% change year-on-year +5.26% -3.06% +3.16%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 11904 11034 11658
As % of all permanent IT jobs advertised in the North West 89.83% 89.75% 89.47%
Number of salaries quoted 9471 9201 9634
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +1.27%
10th Percentile £26,250 £26,250 £24,750
90th Percentile £65,000 £62,500 £60,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Delivery
Job Vacancy Trend in the North West

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Delivery in the North West

Service Delivery
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the North West.

Salary trend for Service Delivery in the North West

Service Delivery
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Delivery in the North West over the 6 months to 20 November 2017.

Salary histogram for Service Delivery in the North West

Service Delivery
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the North West region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -27 205 £45,000 -5.26% 18
Cheshire -16 117 £47,500 +5.56% 6
Merseyside -1 37 £75,000 +73.02%
Lancashire -30 8 £32,500 -27.78% 2
Cumbria +5 5 £16,875 -43.75%
Service Delivery
England

For the 6 months to 20 November 2017, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region with a requirement for Service Delivery.

1 159 (42.51%) ITIL
2 116 (31.02%) Finance
3 85 (22.73%) Service Management
4 84 (22.46%) Microsoft
5 81 (21.66%) Agile Software Development
6 72 (19.25%) Windows
7 59 (15.78%) SLA
8 56 (14.97%) Stakeholder Management
9 47 (12.57%) Active Directory
10 46 (12.30%) Degree
11 43 (11.50%) Analytical Skills
12 41 (10.96%) SQL
13 40 (10.70%) JavaScript
13 40 (10.70%) OO
14 39 (10.43%) Change Management
15 38 (10.16%) Java
16 37 (9.89%) .NET
17 36 (9.63%) Project Management
18 35 (9.36%) Web Services
18 35 (9.36%) Data Centre
18 35 (9.36%) Windows Server
19 34 (9.09%) CSS
20 33 (8.82%) Scrum
20 33 (8.82%) Incident Management
20 33 (8.82%) Problem Management
21 32 (8.56%) Banking
21 32 (8.56%) HTML
21 32 (8.56%) Cisco
21 32 (8.56%) Service Design
22 31 (8.29%) SQL Server

Service Delivery
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (3.48%) Confluence
1 13 (3.48%) SharePoint
2 10 (2.67%) MS Exchange
3 9 (2.41%) Apache
4 7 (1.87%) Drupal
4 7 (1.87%) Skype for Business
5 6 (1.60%) Exchange Server 2010
5 6 (1.60%) Exchange Server 2013
6 5 (1.34%) CMS
7 4 (1.07%) Tomcat
8 3 (0.80%) WordPress
9 1 (0.27%) CICS
9 1 (0.27%) Exchange Server 2003
9 1 (0.27%) Exchange Server 2007
9 1 (0.27%) IIS
9 1 (0.27%) JBoss
9 1 (0.27%) MindAlign
9 1 (0.27%) Office Communications Server
9 1 (0.27%) SAP EP
9 1 (0.27%) SharePoint Server
Applications
1 26 (6.95%) Microsoft Excel
2 22 (5.88%) Microsoft Office
3 10 (2.67%) Microsoft PowerPoint
4 1 (0.27%) Microsoft Project
4 1 (0.27%) MS Visio
Business Applications
1 4 (1.07%) SAP EWM
2 3 (0.80%) Dynamics CRM
2 3 (0.80%) SAP ERP
2 3 (0.80%) SAP MII
2 3 (0.80%) SAP SD
3 2 (0.53%) Remedy ITSM
3 2 (0.53%) SAP IS-U
4 1 (0.27%) Dynamics GP
4 1 (0.27%) SAP LE
4 1 (0.27%) SAP MM
Cloud Services
1 15 (4.01%) Office 365
2 9 (2.41%) Microsoft Azure
3 7 (1.87%) Amazon AWS
4 4 (1.07%) IaaS
4 4 (1.07%) SaaS
5 3 (0.80%) PaaS
6 2 (0.53%) Dynamics 365
6 2 (0.53%) Google Cloud Platform
7 1 (0.27%) SuccessFactors
Communications & Networking
1 20 (5.35%) WAN
2 18 (4.81%) VPN
3 17 (4.55%) LAN
4 16 (4.28%) DNS
5 13 (3.48%) SAN
6 11 (2.94%) DHCP
6 11 (2.94%) Firewall
7 8 (2.14%) NAS
8 7 (1.87%) Internet
8 7 (1.87%) MPLS
8 7 (1.87%) TCP/IP
8 7 (1.87%) Wi-Fi
9 6 (1.60%) Wireless
10 5 (1.34%) Remote Desktop
10 5 (1.34%) Skype
11 4 (1.07%) Cisco Nexus
11 4 (1.07%) Ethernet
11 4 (1.07%) Network Security
11 4 (1.07%) VoIP
12 3 (0.80%) Cisco IOS
Database & Business Intelligence
1 31 (8.29%) SQL Server
2 12 (3.21%) Big Data
3 9 (2.41%) MySQL
4 7 (1.87%) Data Warehouse
4 7 (1.87%) Hadoop
4 7 (1.87%) PostgreSQL
4 7 (1.87%) SQL Server Integration Services
5 5 (1.34%) Apache Hive
5 5 (1.34%) Data Mining
5 5 (1.34%) Text Mining
6 4 (1.07%) GIS
6 4 (1.07%) SQL Server 2012
7 3 (0.80%) MariaDB
7 3 (0.80%) MongoDB
7 3 (0.80%) Power BI
7 3 (0.80%) SQLite
8 2 (0.53%) SQL Server Analysis Services
8 2 (0.53%) SQL Server Reporting Services
9 1 (0.27%) DB2
9 1 (0.27%) Oracle Database
Development Applications
1 22 (5.88%) MSTest
1 22 (5.88%) NUnit
2 13 (3.48%) JIRA
3 9 (2.41%) Atlassian Bamboo
4 6 (1.60%) Git (software)
4 6 (1.60%) Jenkins
5 5 (1.34%) Bitbucket
5 5 (1.34%) EasyMock
5 5 (1.34%) JUnit
5 5 (1.34%) Visual Studio
6 4 (1.07%) Sonatype Nexus
7 3 (0.80%) Artifactory
7 3 (0.80%) SonarQube
7 3 (0.80%) Subversion
8 2 (0.53%) Team Foundation Server
9 1 (0.27%) Cucumber
9 1 (0.27%) TeamCity
9 1 (0.27%) Visual Composer
General
1 116 (31.02%) Finance
2 32 (8.56%) Banking
3 19 (5.08%) Retail
4 16 (4.28%) Law
5 15 (4.01%) Manufacturing
6 11 (2.94%) Investment Banking
7 9 (2.41%) Back Office
7 9 (2.41%) Legal
8 7 (1.87%) Billing
9 6 (1.60%) Financial Institution
9 6 (1.60%) Marketing
10 5 (1.34%) Corporate Banking
10 5 (1.34%) Telecoms
11 4 (1.07%) Military
12 1 (0.27%) Advertising
12 1 (0.27%) Automotive
12 1 (0.27%) Electronics
12 1 (0.27%) Pharmaceutical
12 1 (0.27%) Publishing
12 1 (0.27%) Retail Banking
Job Titles
1 57 (15.24%) Service Manager
2 43 (11.50%) Analyst
3 38 (10.16%) IT Manager
4 32 (8.56%) Architect
5 30 (8.02%) Software Engineer
6 28 (7.49%) Delivery Manager
6 28 (7.49%) Services Delivery Manager
7 25 (6.68%) Support Manager
8 22 (5.88%) .NET Software Engineer
8 22 (5.88%) C# Software Engineer
9 19 (5.08%) Service Support Manager
10 17 (4.55%) Service Analyst
11 16 (4.28%) IT Services Manager
11 16 (4.28%) IT Support
11 16 (4.28%) Service Architect
11 16 (4.28%) Support Engineer
12 13 (3.48%) 3rd Line Engineer
12 13 (3.48%) Consultant
12 13 (3.48%) Service Design Architect
12 13 (3.48%) Services Director
Libraries, Frameworks & Software Standards
1 37 (9.89%) .NET
2 35 (9.36%) Web Services
3 34 (9.09%) CSS
4 32 (8.56%) HTML
5 28 (7.49%) jQuery
6 27 (7.22%) ASP.NET
6 27 (7.22%) SOAP
7 26 (6.95%) XML
8 22 (5.88%) LINQ
8 22 (5.88%) RESTful
8 22 (5.88%) Silverlight
8 22 (5.88%) WCF
8 22 (5.88%) WF
8 22 (5.88%) WPF
8 22 (5.88%) XSLT
9 8 (2.14%) REST
9 8 (2.14%) Spring
10 6 (1.60%) Node.js
11 5 (1.34%) Java EE
11 5 (1.34%) JSF
Miscellaneous
1 43 (11.50%) Analytical Skills
2 35 (9.36%) Data Centre
3 23 (6.15%) Virtual Team
4 20 (5.35%) Management Information System
5 19 (5.08%) Computer Science
6 7 (1.87%) Greenfield Project
7 6 (1.60%) NHS
8 5 (1.34%) Algorithms
8 5 (1.34%) Cyberthreat
8 5 (1.34%) Driving Licence
8 5 (1.34%) Embedded Systems
8 5 (1.34%) Mobile App
8 5 (1.34%) Wiki
9 4 (1.07%) Contactless
10 3 (0.80%) CMDB
10 3 (0.80%) FMCG
10 3 (0.80%) iPad
10 3 (0.80%) Life Science
11 2 (0.53%) Tandem
11 2 (0.53%) User Experience
Operating Systems
1 72 (19.25%) Windows
2 35 (9.36%) Windows Server
3 31 (8.29%) Linux
4 13 (3.48%) Windows Server 2008
5 12 (3.21%) Windows Server 2012
6 11 (2.94%) Unix
6 11 (2.94%) Windows 7
7 7 (1.87%) CentOS
8 6 (1.60%) Red Hat Enterprise Linux
9 5 (1.34%) Windows 10
9 5 (1.34%) Windows Server 2003
10 3 (0.80%) Android
10 3 (0.80%) Windows 8
11 2 (0.53%) Windows XP
Processes & Methodologies
1 159 (42.51%) ITIL
2 85 (22.73%) Service Management
3 81 (21.66%) Agile Software Development
4 56 (14.97%) Stakeholder Management
5 40 (10.70%) OO
6 39 (10.43%) Change Management
7 36 (9.63%) Project Management
8 33 (8.82%) Incident Management
8 33 (8.82%) Problem Management
8 33 (8.82%) Scrum
9 32 (8.56%) Service Design
10 31 (8.29%) Software Engineering
11 29 (7.75%) Risk Management
12 28 (7.49%) ITIL V3
12 28 (7.49%) Performance Management
13 27 (7.22%) People Management
14 26 (6.95%) Continuous Integration
14 26 (6.95%) Service Delivery Management
15 25 (6.68%) Collaborative Working
15 25 (6.68%) UML
Programming Languages
1 41 (10.96%) SQL
2 40 (10.70%) JavaScript
3 38 (10.16%) Java
4 29 (7.75%) C++
5 27 (7.22%) C#
6 23 (6.15%) PL/SQL
6 23 (6.15%) T-SQL
7 15 (4.01%) C
8 14 (3.74%) PHP
9 11 (2.94%) Python
10 8 (2.14%) Bash Shell
11 5 (1.34%) PowerShell
12 4 (1.07%) Perl
13 3 (0.80%) PHP 7
13 3 (0.80%) Shell Script
13 3 (0.80%) VB.NET
14 2 (0.53%) VB
14 2 (0.53%) VBScript
15 1 (0.27%) ABAP
15 1 (0.27%) VBA
Qualifications
1 46 (12.30%) Degree
2 30 (8.02%) ITIL Certification
3 17 (4.55%) Microsoft Certification
4 16 (4.28%) Security Cleared
5 12 (3.21%) Computer Science Degree
6 10 (2.67%) Cisco Certification
7 8 (2.14%) SC Cleared
8 7 (1.87%) CCNA
9 6 (1.60%) CISSP
9 6 (1.60%) DV Cleared
9 6 (1.60%) Master's Degree
9 6 (1.60%) MCPD
9 6 (1.60%) MCSD
10 5 (1.34%) A+ Certification
10 5 (1.34%) SAP Certification
11 4 (1.07%) MCITP
11 4 (1.07%) MCSA
11 4 (1.07%) PRINCE2 Practitioner
12 3 (0.80%) CCNP
13 2 (0.53%) MCP
Quality Assurance & Compliance
1 59 (15.78%) SLA
2 9 (2.41%) QA
3 7 (1.87%) PCI DSS
4 6 (1.60%) GDPR
4 6 (1.60%) ISO/IEC 20000
4 6 (1.60%) ISO/IEC 27001
5 4 (1.07%) PMO
6 2 (0.53%) COBIT
6 2 (0.53%) Cyber Essentials
6 2 (0.53%) Data Quality
6 2 (0.53%) PA-DSS
7 1 (0.27%) GMP
System Software
1 47 (12.57%) Active Directory
2 13 (3.48%) Hyper-V
3 11 (2.94%) VMware Infrastructure
4 4 (1.07%) vSphere
4 4 (1.07%) XenApp
4 4 (1.07%) XenDesktop
5 2 (0.53%) Docker
5 2 (0.53%) Virtual Servers
5 2 (0.53%) VMware ESXi
6 1 (0.27%) Samba
6 1 (0.27%) Terminal Services
6 1 (0.27%) Virtual Machines
Systems Management
1 7 (1.87%) Tivoli Storage Manager
2 3 (0.80%) Failover Clustering
2 3 (0.80%) Nagios
2 3 (0.80%) SCCM
3 2 (0.53%) Kibana
3 2 (0.53%) Microsoft Intune
3 2 (0.53%) vCenter Server
3 2 (0.53%) WSUS
4 1 (0.27%) RSA enVision
4 1 (0.27%) SCVMM
Vendors
1 84 (22.46%) Microsoft
2 32 (8.56%) Cisco
3 25 (6.68%) VMware
4 18 (4.81%) Oracle
5 16 (4.28%) Citrix
6 13 (3.48%) SAP
7 11 (2.94%) Cadence
8 9 (2.41%) Xerox
9 7 (1.87%) Red Hat
10 6 (1.60%) HP
10 6 (1.60%) Sun
11 5 (1.34%) Teradata
11 5 (1.34%) Veeam
11 5 (1.34%) Verint
12 4 (1.07%) IBM
12 4 (1.07%) Juniper
13 3 (0.80%) Atlassian
13 3 (0.80%) CheckPoint
13 3 (0.80%) SolarWinds
13 3 (0.80%) Zend