Period
to 22 February 2018

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 22 February 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
England > North West
6 months to
22 Feb 2018
Same period 2017 Same period 2016
Rank 113 91 71
Rank change year-on-year -22 -20 -5
Permanent jobs citing Service Delivery 362 402 435
As % of all permanent IT jobs advertised in the North West 2.83% 3.25% 3.64%
As % of the Processes & Methodologies category 3.11% 3.59% 4.10%
Number of salaries quoted 271 297 334
North West median annual salary £50,000 £45,000 £47,500
Median salary % change year-on-year +11.11% -5.26% +1.06%
10th Percentile £25,000 £28,000 £26,250
90th Percentile £65,000 £65,000 £70,950
England median annual salary £50,000 £47,500 £50,000
% change year-on-year +5.26% -5.00% +5.26%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 11,638 11,195 10,618
As % of all permanent IT jobs advertised in the North West 90.96% 90.46% 88.79%
Number of salaries quoted 9,327 9,334 8,812
North West median annual salary £45,000 £40,000 £40,000
Median salary % change year-on-year +12.50% - -
10th Percentile £27,261 £26,000 £24,750
90th Percentile £66,250 £62,500 £60,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Delivery
Job Vacancy Trend in the North West

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Delivery in the North West

Service Delivery
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the North West.

Salary trend for Service Delivery in the North West

Service Delivery
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Delivery in the North West over the 6 months to 22 February 2018.

Salary histogram for Service Delivery in the North West

Service Delivery
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the North West region over the 6 months to 22 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -11 176 £52,500 +16.67% 29
Cheshire -38 124 £52,000 +15.56% 5
Lancashire -2 27 £35,000 -20.00% 5
Merseyside +8 24 £56,250 +25.00%
Cumbria - 8 £19,750 -
Service Delivery
England

For the 6 months to 22 February 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for Service Delivery.

1 160 (44.20%) ITIL
2 118 (32.60%) Service Management
3 107 (29.56%) Agile Software Development
4 105 (29.01%) Finance
5 77 (21.27%) Windows
6 75 (20.72%) Microsoft
7 71 (19.61%) Project Management
8 63 (17.40%) SQL
9 58 (16.02%) Active Directory
10 54 (14.92%) SLA
11 49 (13.54%) JavaScript
12 47 (12.98%) Java
12 47 (12.98%) Service Design
13 46 (12.71%) Change Management
14 44 (12.15%) Web Services
15 43 (11.88%) HTML
15 43 (11.88%) .NET
16 40 (11.05%) SQL Server
17 39 (10.77%) C#
18 38 (10.50%) OO
18 38 (10.50%) Degree
19 37 (10.22%) Stakeholder Management
20 36 (9.94%) CSS
20 36 (9.94%) ITIL Certification
20 36 (9.94%) Customer Requirements
21 34 (9.39%) Service Delivery Management
21 34 (9.39%) Windows Server
21 34 (9.39%) Analytical Skills
22 33 (9.12%) ITIL V3
22 33 (9.12%) Microsoft Office

Service Delivery
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (2.76%) MS Exchange
2 9 (2.49%) IIS
2 9 (2.49%) SharePoint
3 7 (1.93%) Drupal
4 6 (1.66%) CMS
4 6 (1.66%) Tomcat
5 5 (1.38%) Exchange Server 2010
6 4 (1.10%) Exchange Server 2013
7 3 (0.83%) Apache
7 3 (0.83%) Confluence
7 3 (0.83%) iPlanet
7 3 (0.83%) JBoss
7 3 (0.83%) Skype for Business
7 3 (0.83%) WebLogic
7 3 (0.83%) WebSphere
7 3 (0.83%) WebSphere Application Server
7 3 (0.83%) WordPress
8 2 (0.55%) BizTalk Server
8 2 (0.55%) NServiceBus
9 1 (0.28%) Blackberry Enterprise Server
Applications
1 33 (9.12%) Microsoft Excel
1 33 (9.12%) Microsoft Office
2 17 (4.70%) Microsoft PowerPoint
3 8 (2.21%) Microsoft Project
3 8 (2.21%) MS Visio
Business Applications
1 4 (1.10%) Dynamics AX
1 4 (1.10%) Dynamics CRM
2 3 (0.83%) SAP SD
3 2 (0.55%) SAP ERP
3 2 (0.55%) SAP MII
4 1 (0.28%) Cognos Business Intelligence
4 1 (0.28%) Dynamics NAV
4 1 (0.28%) Elite 3E
4 1 (0.28%) Remedy ITSM
4 1 (0.28%) SAP EWM
Cloud Services
1 18 (4.97%) Microsoft Azure
2 15 (4.14%) Amazon AWS
2 15 (4.14%) Office 365
3 8 (2.21%) IaaS
3 8 (2.21%) PaaS
4 7 (1.93%) Google Cloud Platform
5 2 (0.55%) Dynamics 365
5 2 (0.55%) SaaS
6 1 (0.28%) Azure Active Directory
6 1 (0.28%) Cloud Computing
6 1 (0.28%) OpenShift
6 1 (0.28%) Serverless
Communications & Networking
1 30 (8.29%) WAN
2 24 (6.63%) LAN
3 14 (3.87%) SAN
4 12 (3.31%) Firewall
4 12 (3.31%) VPN
5 10 (2.76%) Wireless
6 9 (2.49%) DNS
6 9 (2.49%) Internet
6 9 (2.49%) VLAN
7 6 (1.66%) NAS
8 5 (1.38%) MPLS
8 5 (1.38%) Remote Desktop
9 4 (1.10%) Cisco IOS
9 4 (1.10%) TCP/IP
10 3 (0.83%) DHCP
10 3 (0.83%) Network Security
10 3 (0.83%) PBX
10 3 (0.83%) SSL
11 2 (0.55%) Ethernet
11 2 (0.55%) VoIP
Database & Business Intelligence
1 40 (11.05%) SQL Server
2 15 (4.14%) SQL Server Integration Services
3 12 (3.31%) Data Warehouse
4 8 (2.21%) DTS
4 8 (2.21%) SQL Server 2005
5 7 (1.93%) MySQL
5 7 (1.93%) PostgreSQL
6 6 (1.66%) SQL Server Reporting Services
7 4 (1.10%) GIS
8 3 (0.83%) MariaDB
8 3 (0.83%) MongoDB
8 3 (0.83%) MS Access
8 3 (0.83%) Oracle Database
8 3 (0.83%) Power BI
8 3 (0.83%) SQLite
9 2 (0.55%) Data Mining
9 2 (0.55%) SQL Server 2012
9 2 (0.55%) SQL Server 2014
10 1 (0.28%) DB2
10 1 (0.28%) QlikView
Development Applications
1 21 (5.80%) MSTest
1 21 (5.80%) NUnit
2 18 (4.97%) Visual Studio
3 10 (2.76%) Git (software)
4 8 (2.21%) Team Foundation Server
5 4 (1.10%) Artifactory
5 4 (1.10%) Atlassian Bamboo
5 4 (1.10%) JIRA
6 3 (0.83%) Sonatype Nexus
6 3 (0.83%) Subversion
7 2 (0.55%) Cucumber
7 2 (0.55%) git-flow
7 2 (0.55%) gulp
7 2 (0.55%) Jenkins
7 2 (0.55%) Oracle APEX
7 2 (0.55%) Selenium
7 2 (0.55%) SonarQube
7 2 (0.55%) webpack
8 1 (0.28%) Burp Suite
8 1 (0.28%) Metasploit
General
1 105 (29.01%) Finance
2 28 (7.73%) Banking
3 20 (5.52%) Retail
4 13 (3.59%) Marketing
5 9 (2.49%) Investment Banking
5 9 (2.49%) Law
6 7 (1.93%) Advertising
6 7 (1.93%) Manufacturing
7 6 (1.66%) Legal
8 5 (1.38%) Telecoms
9 4 (1.10%) Automotive
9 4 (1.10%) Back Office
10 3 (0.83%) Billing
11 2 (0.55%) Electronics
11 2 (0.55%) Local Government
12 1 (0.28%) Aerospace
12 1 (0.28%) Corporate Banking
12 1 (0.28%) Digital Economy
12 1 (0.28%) Military
12 1 (0.28%) Retail Banking
Job Titles
1 52 (14.36%) Service Manager
2 48 (13.26%) Architect
3 42 (11.60%) Analyst
4 32 (8.84%) Delivery Manager
5 31 (8.56%) Service Architect
6 27 (7.46%) Services Delivery Manager
7 26 (7.18%) IT Manager
8 25 (6.91%) Developer
8 25 (6.91%) Software Engineer
9 22 (6.08%) Consultant
9 22 (6.08%) Support Manager
10 21 (5.80%) .NET Software Engineer
10 21 (5.80%) C# Software Engineer
11 20 (5.52%) IT Analyst
12 19 (5.25%) Service Support Manager
12 19 (5.25%) Support Engineer
13 18 (4.97%) Service Design Architect
14 14 (3.87%) Service Analyst
15 13 (3.59%) Business Analyst
15 13 (3.59%) Operations Manager
Libraries, Frameworks & Software Standards
1 44 (12.15%) Web Services
2 43 (11.88%) .NET
2 43 (11.88%) HTML
3 36 (9.94%) CSS
4 32 (8.84%) jQuery
5 31 (8.56%) ASP.NET
6 30 (8.29%) XML
7 27 (7.46%) SOAP
8 23 (6.35%) WPF
9 22 (6.08%) RESTful
9 22 (6.08%) WCF
10 21 (5.80%) LINQ
10 21 (5.80%) Silverlight
10 21 (5.80%) WF
10 21 (5.80%) XSLT
11 9 (2.49%) REST
12 8 (2.21%) .NET Framework
12 8 (2.21%) Twitter Bootstrap
13 7 (1.93%) Ajax
13 7 (1.93%) ASP.NET MVC
Miscellaneous
1 34 (9.39%) Analytical Skills
2 21 (5.80%) Computer Science
3 16 (4.42%) Data Centre
4 12 (3.31%) Management Information System
5 9 (2.49%) User Experience
6 8 (2.21%) Greenfield Project
7 7 (1.93%) Tandem
8 6 (1.66%) CMDB
9 5 (1.38%) Algorithms
9 5 (1.38%) Embedded Systems
10 4 (1.10%) Mainframe
11 3 (0.83%) Driving Licence
11 3 (0.83%) Mobile App
11 3 (0.83%) NHS
11 3 (0.83%) PMI
11 3 (0.83%) Virtual Team
12 2 (0.55%) Clustering
12 2 (0.55%) Life Science
12 2 (0.55%) Private Cloud
13 1 (0.28%) Robotics
Operating Systems
1 77 (21.27%) Windows
2 34 (9.39%) Windows Server
3 25 (6.91%) Unix
4 24 (6.63%) Linux
5 21 (5.80%) Windows Server 2008
6 18 (4.97%) Windows Server 2012
7 11 (3.04%) Windows 10
7 11 (3.04%) Windows 7
8 6 (1.66%) Windows Server 2003
9 5 (1.38%) Android
10 4 (1.10%) Apple iOS
11 3 (0.83%) AIX
11 3 (0.83%) Solaris
11 3 (0.83%) Windows 2000 Server
12 2 (0.55%) Mac OS X
12 2 (0.55%) Windows XP
13 1 (0.28%) CentOS
13 1 (0.28%) Red Hat Enterprise Linux
13 1 (0.28%) Windows 8
13 1 (0.28%) Windows Mobile
Processes & Methodologies
1 160 (44.20%) ITIL
2 118 (32.60%) Service Management
3 107 (29.56%) Agile Software Development
4 71 (19.61%) Project Management
5 47 (12.98%) Service Design
6 46 (12.71%) Change Management
7 38 (10.50%) OO
8 37 (10.22%) Stakeholder Management
9 36 (9.94%) Customer Requirements
10 34 (9.39%) Service Delivery Management
11 33 (9.12%) ITIL V3
12 31 (8.56%) Continuous Improvement
12 31 (8.56%) DevOps
12 31 (8.56%) Software Engineering
13 30 (8.29%) Risk Management
13 30 (8.29%) Scrum
14 28 (7.73%) Use Case
15 27 (7.46%) UML
16 26 (7.18%) Continuous Integration
16 26 (7.18%) Incident Management
Programming Languages
1 63 (17.40%) SQL
2 49 (13.54%) JavaScript
3 47 (12.98%) Java
4 39 (10.77%) C#
5 32 (8.84%) T-SQL
6 25 (6.91%) C++
7 24 (6.63%) PL/SQL
8 18 (4.97%) PHP
9 9 (2.49%) C
10 7 (1.93%) Python
11 5 (1.38%) Bash Shell
11 5 (1.38%) Perl
11 5 (1.38%) Shell Script
11 5 (1.38%) VBA
12 4 (1.10%) PowerShell
13 3 (0.83%) PHP 7
13 3 (0.83%) VBScript
14 2 (0.55%) TypeScript
14 2 (0.55%) VB
14 2 (0.55%) VB.NET
Qualifications
1 38 (10.50%) Degree
2 36 (9.94%) ITIL Certification
3 20 (5.52%) Security Cleared
4 19 (5.25%) Microsoft Certification
5 13 (3.59%) Computer Science Degree
5 13 (3.59%) SC Cleared
6 6 (1.66%) Master's Degree
6 6 (1.66%) MCPD
6 6 (1.66%) MCSD
6 6 (1.66%) MCSE
7 5 (1.38%) CCNA
7 5 (1.38%) Cisco Certification
7 5 (1.38%) MCSA
8 4 (1.10%) A+ Certification
8 4 (1.10%) DV Cleared
8 4 (1.10%) MCITP
8 4 (1.10%) PMI Certification
9 3 (0.83%) MCP
10 2 (0.55%) CISSP
10 2 (0.55%) PMP
Quality Assurance & Compliance
1 54 (14.92%) SLA
2 9 (2.49%) ISO/IEC 20000
2 9 (2.49%) PMO
3 7 (1.93%) PCI DSS
3 7 (1.93%) QA
4 6 (1.66%) ISO/IEC 27001
5 4 (1.10%) GDPR
5 4 (1.10%) PA-DSS
6 3 (0.83%) COBIT
7 2 (0.55%) ISAE 3402
8 1 (0.28%) GMP
8 1 (0.28%) ISO 22301
8 1 (0.28%) ISO 9001
System Software
1 58 (16.02%) Active Directory
2 21 (5.80%) VMware Infrastructure
3 19 (5.25%) Hyper-V
4 8 (2.21%) XenApp
5 7 (1.93%) XenDesktop
6 5 (1.38%) Docker
7 3 (0.83%) Terminal Services
7 3 (0.83%) vSphere
8 2 (0.55%) BitLocker
9 1 (0.28%) Microsoft App-V
9 1 (0.28%) Virtual Desktop
9 1 (0.28%) Virtual Machines
Systems Management
1 8 (2.21%) FortiGate
1 8 (2.21%) SCCM
1 8 (2.21%) Tivoli Storage Manager
2 5 (1.38%) Nagios
2 5 (1.38%) SCOM
3 3 (0.83%) BladeLogic
3 3 (0.83%) CA Wily
3 3 (0.83%) Microsoft Intune
3 3 (0.83%) SCVMM
3 3 (0.83%) Tivoli
4 2 (0.55%) Failover Clustering
4 2 (0.55%) Microsoft Clustering
4 2 (0.55%) Netcool
4 2 (0.55%) Opscode Chef
5 1 (0.28%) Microsoft Data Protection Manager
5 1 (0.28%) Nessus
5 1 (0.28%) Nmap
5 1 (0.28%) RSA enVision
5 1 (0.28%) SCDPM
5 1 (0.28%) SCOrch
Vendors
1 75 (20.72%) Microsoft
2 32 (8.84%) VMware
3 23 (6.35%) Cisco
4 18 (4.97%) Citrix
5 14 (3.87%) Google
6 13 (3.59%) Oracle
7 12 (3.31%) HP
8 10 (2.76%) IBM
9 9 (2.49%) Juniper
9 9 (2.49%) SAP
9 9 (2.49%) Sophos
10 8 (2.21%) Intel
10 8 (2.21%) ProCurve
11 6 (1.66%) Capita
11 6 (1.66%) ServiceNow
12 5 (1.38%) Sitecore
12 5 (1.38%) Veeam
12 5 (1.38%) Xerox
13 4 (1.10%) Sun
14 3 (0.83%) Apple