Period
to 22 November 2017

The median annual salary for a 2nd Line Support Technician was £25,000 in advertised job vacancies in England during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Technician
UK > England
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 1086 1085 1121
Rank change year-on-year -1 +36 +72
Permanent jobs requiring a 2nd Line Support Technician 86 105 146
As % of all permanent IT jobs advertised in England 0.051% 0.058% 0.072%
As % of the Job Titles category 0.053% 0.061% 0.075%
Number of salaries quoted 81 99 141
England median annual salary £25,000 £25,000 £24,000
Median salary % change year-on-year - +4.17% -4.00%
10th Percentile £18,750 £21,000 £19,000
90th Percentile £30,000 £30,000 £32,500
UK median annual salary £25,000 £25,000 £24,000
% change year-on-year - +4.17% -4.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 161995 173250 195876
% of permanent IT jobs with a recognized job title 95.73% 96.51% 96.51%
Number of salaries quoted 131003 146259 164261
England median annual salary £50,000 £47,500 £46,250
Median salary % change year-on-year +5.26% +2.70% +2.78%
10th Percentile £27,500 £27,250 £26,250
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

2nd Line Support Technician
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Technician in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Technician in England

2nd Line Support Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician in England.

Salary trend for 2nd Line Support Technician in England

2nd Line Support Technician
Salary Histogram in England

The salary distribution of IT jobs citing 2nd Line Support Technician in England over the 6 months to 22 November 2017.

Salary histogram for 2nd Line Support Technician in England

2nd Line Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the England region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +55 25 £24,250 -3.00% 3
South West +21 17 £27,500 +19.57%
North of England -26 15 £24,500 -2.00% 3
London -18 13 £27,500 -4.35% 1
East of England +20 11 £25,988 -4.63% 1
Yorkshire +17 7 £19,500 -22.00% 1
North West -36 7 £26,500 +17.78% 2
Midlands +20 5 £22,500 -6.25%
East Midlands +35 3 £22,500 -3.23%
West Midlands -3 2 - -
North East +7 1 £27,500 +10.00%
2nd Line Support Technician
UK

2nd Line Support Technician Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 22 November 2017, 2nd Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 2nd Line Support Technician in the job title.

1 71 (82.56%) Windows
2 61 (70.93%) Microsoft
2 61 (70.93%) Active Directory
3 35 (40.70%) Windows Server
4 33 (38.37%) ITIL
5 32 (37.21%) VMware
6 30 (34.88%) MS Exchange
7 27 (31.40%) Windows 7
8 26 (30.23%) Office 365
8 26 (30.23%) Microsoft Office
9 25 (29.07%) Windows Server 2012
10 23 (26.74%) Windows Server 2008
11 19 (22.09%) VMware Infrastructure
12 17 (19.77%) TCP/IP
13 13 (15.12%) Microsoft Certification
13 13 (15.12%) SQL
14 12 (13.95%) DNS
15 11 (12.79%) SLA
15 11 (12.79%) Windows 10
16 10 (11.63%) Windows 8
16 10 (11.63%) CCNA
16 10 (11.63%) Cisco Certification
16 10 (11.63%) Firewall
17 9 (10.47%) Citrix
17 9 (10.47%) DHCP
18 8 (9.30%) Exchange Server 2010
18 8 (9.30%) Cisco
18 8 (9.30%) Degree
19 7 (8.14%) Hyper-V
19 7 (8.14%) LAN

2nd Line Support Technician Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (34.88%) MS Exchange
2 8 (9.30%) Exchange Server 2010
3 7 (8.14%) SharePoint
4 4 (4.65%) Exchange Server 2007
4 4 (4.65%) Skype for Business
5 1 (1.16%) Exchange Server 2013
Applications
1 26 (30.23%) Microsoft Office
2 4 (4.65%) Microsoft Excel
3 3 (3.49%) Microsoft PowerPoint
4 2 (2.33%) AutoCAD
4 2 (2.33%) MS Visio
4 2 (2.33%) Revit
Business Applications
1 2 (2.33%) Dynamics CRM
2 1 (1.16%) Orchard Housing
Cloud Services
1 26 (30.23%) Office 365
2 1 (1.16%) Amazon AWS
2 1 (1.16%) Azure Active Directory
2 1 (1.16%) Cloud Computing
2 1 (1.16%) G Suite
2 1 (1.16%) Microsoft Azure
Communications & Networking
1 17 (19.77%) TCP/IP
2 12 (13.95%) DNS
3 10 (11.63%) Firewall
4 9 (10.47%) DHCP
5 7 (8.14%) LAN
6 5 (5.81%) WAN
7 4 (4.65%) IP Telephony
7 4 (4.65%) Skype
7 4 (4.65%) VLAN
7 4 (4.65%) VPN
8 2 (2.33%) Remote Desktop
8 2 (2.33%) Structured Cabling
8 2 (2.33%) Wireless
9 1 (1.16%) Internet
9 1 (1.16%) Network Security
9 1 (1.16%) SMS
9 1 (1.16%) Unified Communications
Database & Business Intelligence
1 7 (8.14%) SQL Server
2 1 (1.16%) QlikView
2 1 (1.16%) SQL Server 2008
2 1 (1.16%) SQL Server 2012
General
1 6 (6.98%) Manufacturing
2 4 (4.65%) Finance
2 4 (4.65%) Legal
3 3 (3.49%) Telecoms
4 2 (2.33%) Automotive
4 2 (2.33%) Electronics
4 2 (2.33%) Law
4 2 (2.33%) Marketing
5 1 (1.16%) Banking
5 1 (1.16%) German Language
5 1 (1.16%) Retail
Libraries, Frameworks & Software Standards
1 2 (2.33%) XML
Miscellaneous
1 6 (6.98%) Analytical Skills
1 6 (6.98%) AS400
2 5 (5.81%) CMDB
3 4 (4.65%) iPad
3 4 (4.65%) Replication
4 3 (3.49%) Computer Science
4 3 (3.49%) iPhone
5 2 (2.33%) Blackberry
5 2 (2.33%) iSeries
6 1 (1.16%) Driving Licence
6 1 (1.16%) Enterprise Software
6 1 (1.16%) EPoS
6 1 (1.16%) Management Information System
6 1 (1.16%) User Experience
Operating Systems
1 71 (82.56%) Windows
2 35 (40.70%) Windows Server
3 27 (31.40%) Windows 7
4 25 (29.07%) Windows Server 2012
5 23 (26.74%) Windows Server 2008
6 11 (12.79%) Windows 10
7 10 (11.63%) Windows 8
8 5 (5.81%) Windows Server 2003
9 2 (2.33%) Android
9 2 (2.33%) Apple iOS
9 2 (2.33%) Windows Mobile
10 1 (1.16%) Windows Vista
10 1 (1.16%) Windows XP
Processes & Methodologies
1 33 (38.37%) ITIL
2 4 (4.65%) Business Intelligence
2 4 (4.65%) Information Security
2 4 (4.65%) Network Monitoring
3 3 (3.49%) Coaching
3 3 (3.49%) Disaster Recovery
3 3 (3.49%) ITIL V3
3 3 (3.49%) Stakeholder Management
4 2 (2.33%) Break/Fix
4 2 (2.33%) Configuration Management
4 2 (2.33%) Digital Marketing
4 2 (2.33%) Incident Management
4 2 (2.33%) ITSM
4 2 (2.33%) Mentoring
4 2 (2.33%) Mobile Device Management
4 2 (2.33%) Network Management
4 2 (2.33%) Programme Management
4 2 (2.33%) Risk Management
4 2 (2.33%) Server Patching
4 2 (2.33%) Storage Virtualisation
Programming Languages
1 13 (15.12%) SQL
Qualifications
1 13 (15.12%) Microsoft Certification
2 10 (11.63%) CCNA
2 10 (11.63%) Cisco Certification
3 8 (9.30%) Degree
4 6 (6.98%) MCP
4 6 (6.98%) MCSA
5 5 (5.81%) MCSE
6 4 (4.65%) A+ Certification
6 4 (4.65%) DBS Check
7 3 (3.49%) Security Cleared
7 3 (3.49%) VMware Certified Professional (VCP)
8 2 (2.33%) Computer Science Degree
8 2 (2.33%) ITIL Foundation Certificate
9 1 (1.16%) MCDST
9 1 (1.16%) MCTS
Quality Assurance & Compliance
1 11 (12.79%) SLA
2 1 (1.16%) Sarbanes-Oxley
System Software
1 61 (70.93%) Active Directory
2 19 (22.09%) VMware Infrastructure
3 7 (8.14%) Hyper-V
4 5 (5.81%) vSphere
5 4 (4.65%) Terminal Services
5 4 (4.65%) VMware ESXi
6 2 (2.33%) XenApp
7 1 (1.16%) VirtualBox
7 1 (1.16%) XenDesktop
Systems Management
1 4 (4.65%) vCenter Server
2 3 (3.49%) SCCM
3 1 (1.16%) Backup Exec
3 1 (1.16%) Systems Management Server (SMS)
Vendors
1 61 (70.93%) Microsoft
2 32 (37.21%) VMware
3 9 (10.47%) Citrix
4 8 (9.30%) Cisco
5 4 (4.65%) Veeam
6 3 (3.49%) Sophos
7 2 (2.33%) Apple
7 2 (2.33%) HP
7 2 (2.33%) IBM
7 2 (2.33%) LANDesk
7 2 (2.33%) Mitel
7 2 (2.33%) SAP
7 2 (2.33%) WatchGuard
8 1 (1.16%) Google
8 1 (1.16%) Oracle
8 1 (1.16%) Orchard
8 1 (1.16%) Polycom
8 1 (1.16%) ProCurve
8 1 (1.16%) Siebel
8 1 (1.16%) SonicWALL