The median annual salary for a 2nd Line Support Technician was £23,000 in advertised job vacancies in England during the 3 months to 23 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
Second Line Support Technician
UK / England
Rank 792 868 847
Rank change year-on-year +76 -21  
Permanent jobs requiring a 2nd Line Support Technician 35 52 81
As % of all permanent IT jobs advertised in England 0.044% 0.054% 0.082%
As % of the Job Titles category 0.046% 0.056% 0.085%
Number of salaries quoted 34 51 78
Median salary £23,000 £23,500 £25,000
Median salary % change year-on-year -2.12% -6.00%  
90% offered a salary of more than £18,000 £21,500 £19,000
10% offered a salary of more than £30,000 £28,000 £31,350
UK excluding London median salary £22,000 £23,000 £23,500
% change year-on-year -4.34% -2.12%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 75739 92695 95199
As % of all permanent IT job vacancies advertised in England 96.28% 96.42% 96.67%
Number of salaries quoted 63358 78403 78502
Median salary £46,500 £45,000 £45,000
Median salary % change year-on-year +3.33% -  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

2nd Line Support Technician
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured 2nd Line Support Technician in the job title.

Job vacancy trend for 2nd Line Support Technician in England

2nd Line Support Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician in England.

Salary trend for 2nd Line Support Technician in England

2nd Line Support Technician
Salary Histogram in England

The salary distribution of IT jobs citing 2nd Line Support Technician in England over the 3 months to 23 March 2017.

Salary histogram for 2nd Line Support Technician in England

2nd Line Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the England region over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +68 13 £20,250 -13.85% 1
London +72 9 £30,000 +20.00% 2
Yorkshire +33 8 £18,000 -20.00% 1
South West +25 3 £24,064 -14.05%
East of England +31 2 £21,500 -37.68% 1
2nd Line Support Technician
UK

2nd Line Support Technician Skill Set
Top 30 Related IT Skills in England

For the 6 months to 23 March 2017, 2nd Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 2nd Line Support Technician in the job title.

1 77 (85.56%) Windows
2 66 (73.33%) Active Directory
3 64 (71.11%) Microsoft
4 46 (51.11%) Windows Server
5 44 (48.89%) VMware
6 40 (44.44%) MS Exchange
7 31 (34.44%) Windows 7
8 30 (33.33%) MS Excel
8 30 (33.33%) VMware Infrastructure
9 29 (32.22%) Firewall
10 28 (31.11%) Cisco
11 24 (26.67%) Windows Server 2008
11 24 (26.67%) Hyper-V
12 23 (25.56%) MS Office
12 23 (25.56%) Office 365
13 22 (24.44%) ITIL
13 22 (24.44%) DNS
14 21 (23.33%) DHCP
14 21 (23.33%) VPN
14 21 (23.33%) Microsoft Certification
15 19 (21.11%) Citrix
16 17 (18.89%) WAN
17 16 (17.78%) LAN
17 16 (17.78%) TCP/IP
18 14 (15.56%) Apple
18 14 (15.56%) Terminal Services
18 14 (15.56%) Telecoms
18 14 (15.56%) Windows Server 2012
19 12 (13.33%) CMDB
20 11 (12.22%) Android

2nd Line Support Technician Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 40 (44.44%) MS Exchange
2 3 (3.33%) SharePoint
3 2 (2.22%) Exchange Server 2003
3 2 (2.22%) Exchange Server 2007
3 2 (2.22%) Exchange Server 2010
3 2 (2.22%) IBM Notes
3 2 (2.22%) SAS
3 2 (2.22%) Skype for Business
4 1 (1.11%) Exchange Server 2013
Applications
1 30 (33.33%) MS Excel
2 23 (25.56%) MS Office
Business Applications
1 1 (1.11%) Dynamics CRM
Cloud Services
1 23 (25.56%) Office 365
Communications & Networking
1 29 (32.22%) Firewall
2 22 (24.44%) DNS
3 21 (23.33%) DHCP
3 21 (23.33%) VPN
4 17 (18.89%) WAN
5 16 (17.78%) LAN
5 16 (17.78%) TCP/IP
6 9 (10.00%) Cisco IOS
6 9 (10.00%) VoIP
7 7 (7.78%) Remote Desktop
8 5 (5.56%) Wireless
9 3 (3.33%) SAN
10 2 (2.22%) iSCSI
11 1 (1.11%) Internet
11 1 (1.11%) Wi-Fi
Database & Business Intelligence
1 9 (10.00%) SQL Server
General
1 14 (15.56%) Telecoms
2 8 (8.89%) Law
3 5 (5.56%) Legal
4 4 (4.44%) Finance
5 1 (1.11%) Electronics
5 1 (1.11%) Front Office
5 1 (1.11%) Marketing
Libraries, Frameworks & Software Standards
1 2 (2.22%) COM
2 1 (1.11%) .NET
2 1 (1.11%) FIX Protocol
Miscellaneous
1 12 (13.33%) CMDB
2 8 (8.89%) iPad
2 8 (8.89%) Management Information System
3 5 (5.56%) Analytical Skills
4 3 (3.33%) Client/Server
5 1 (1.11%) Derivative
5 1 (1.11%) Driving Licence
5 1 (1.11%) Fixed Income
5 1 (1.11%) Foreign Exchange (FX)
5 1 (1.11%) Smartphone
Operating Systems
1 77 (85.56%) Windows
2 46 (51.11%) Windows Server
3 31 (34.44%) Windows 7
4 24 (26.67%) Windows Server 2008
5 14 (15.56%) Windows Server 2012
6 11 (12.22%) Android
7 10 (11.11%) Mac OS
8 7 (7.78%) Windows Server 2003
9 6 (6.67%) Linux
10 4 (4.44%) Unix
10 4 (4.44%) Windows 10
10 4 (4.44%) Windows XP
11 3 (3.33%) Apple iOS
12 2 (2.22%) Windows 8
13 1 (1.11%) Windows Vista
Processes & Methodologies
1 22 (24.44%) ITIL
2 9 (10.00%) Network Planning
3 8 (8.89%) Change Management
4 7 (7.78%) Email Filtering
4 7 (7.78%) Kalman Filter
4 7 (7.78%) Web Filtering
5 6 (6.67%) Case Management
6 5 (5.56%) Service Management
7 4 (4.44%) Change Control
7 4 (4.44%) Continuous Improvement
7 4 (4.44%) Full Text Search
7 4 (4.44%) Project Management
7 4 (4.44%) Stakeholder Management
8 3 (3.33%) Issue Tracking
8 3 (3.33%) Mentoring
8 3 (3.33%) Virtual Environments
9 2 (2.22%) CRM
9 2 (2.22%) Data Protection
10 1 (1.11%) ERP
10 1 (1.11%) Service Delivery
Programming Languages
1 8 (8.89%) SQL
2 1 (1.11%) C
2 1 (1.11%) PHP
Qualifications
1 21 (23.33%) Microsoft Certification
2 7 (7.78%) MCP
3 6 (6.67%) CCNA
3 6 (6.67%) Cisco Certification
4 5 (5.56%) Degree
4 5 (5.56%) MCSA
5 4 (4.44%) A+ Certification
6 3 (3.33%) Network+ Certification
7 1 (1.11%) DBS Check
7 1 (1.11%) MCITP
7 1 (1.11%) MCSE
7 1 (1.11%) MCTS
7 1 (1.11%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 10 (11.11%) SLA
System Software
1 66 (73.33%) Active Directory
2 30 (33.33%) VMware Infrastructure
3 24 (26.67%) Hyper-V
4 14 (15.56%) Terminal Services
5 3 (3.33%) XenApp
6 1 (1.11%) Virtual Desktop
6 1 (1.11%) VMware Server
6 1 (1.11%) vSphere
Systems Management
1 5 (5.56%) SCCM
2 3 (3.33%) Systems Management Server (SMS)
3 2 (2.22%) Failover Clustering
3 2 (2.22%) Microsoft Data Protection Manager
4 1 (1.11%) Backup Exec
4 1 (1.11%) Opscode Chef
Vendors
1 64 (71.11%) Microsoft
2 44 (48.89%) VMware
3 28 (31.11%) Cisco
4 19 (21.11%) Citrix
5 14 (15.56%) Apple
6 9 (10.00%) ZyXEL
7 5 (5.56%) Meraki
8 3 (3.33%) HP
8 3 (3.33%) NetApp
9 2 (2.22%) Lotus
9 2 (2.22%) Symantec
10 1 (1.11%) Avaya
10 1 (1.11%) Draytek
10 1 (1.11%) IBM
10 1 (1.11%) Polycom
10 1 (1.11%) Sage
10 1 (1.11%) SonicWALL
10 1 (1.11%) Sophos
10 1 (1.11%) Veeam
10 1 (1.11%) WatchGuard
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