2nd Line Support Technician Jobs in England

Second Line Support Technician
UK > England

The median Second Line Support Technician salary in England is £30,250 per year according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 776 870 1074
Rank change year-on-year +94 +204 -238
Permanent jobs requiring a 2nd Line Support Technician 46 71 58
As % of all permanent jobs advertised in England 0.054% 0.076% 0.044%
As % of the Job Titles category 0.057% 0.083% 0.046%
Number of salaries quoted 32 66 58
10th Percentile £26,250 £24,098 £23,500
25th Percentile £26,739 £28,000 £24,898
Median annual salary (50th Percentile) £30,250 £29,500 £26,271
Median % change year-on-year +2.54% +12.29% +3.02%
75th Percentile £33,000 £32,250 £30,938
90th Percentile £34,200 £33,750 £36,000
UK median annual salary £30,000 £29,500 £26,271
% change year-on-year +1.69% +12.29% +1.04%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,251 85,470 125,579
% of permanent jobs with a recognized job title 94.48% 91.57% 96.08%
Number of salaries quoted 60,137 54,051 75,614
10th Percentile £28,500 £32,626 £32,500
25th Percentile £38,000 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,899 £60,000
Median % change year-on-year -12.15% +1.50% +9.09%
75th Percentile £71,991 £82,500 £80,000
90th Percentile £91,250 £100,000 £97,500
UK median annual salary £52,686 £60,000 £60,000
% change year-on-year -12.19% - +9.09%

2nd Line Support Technician
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Technician in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Technician in England

2nd Line Support Technician
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Support Technician in England.

Salary trend for 2nd Line Support Technician in England

2nd Line Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the England region over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East of England +37 14 £31,000 -4.62% 4
Midlands - 14 £27,500 - 1
East Midlands - 11 £28,500 - 1
North of England +44 8 £30,000 +11.11% 1
North West +12 6 £31,750 -
South West -23 4 £28,500 -1.72% 1
London +116 3 £31,000 +6.90% 2
South East +4 3 £27,500 -12.70% 1
West Midlands - 3 £27,500 -
Yorkshire +91 2 £27,337 +1.25% 1
2nd Line Support Technician
UK

2nd Line Support Technician Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 26 April 2024, 2nd Line Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Technician in the job title.

1 33 (71.74%) Microsoft
2 32 (69.57%) Windows
3 25 (54.35%) Microsoft 365
4 24 (52.17%) Active Directory
5 23 (50.00%) Social Skills
6 20 (43.48%) Windows Server
7 17 (36.96%) Customer Service
8 15 (32.61%) Driving Licence
9 14 (30.43%) VMware
10 13 (28.26%) Problem-Solving
11 12 (26.09%) Windows 10
12 11 (23.91%) ITIL
13 9 (19.57%) CRM
14 8 (17.39%) TCP/IP
14 8 (17.39%) Firewall
15 7 (15.22%) ITSM
15 7 (15.22%) Agile
16 6 (13.04%) Finance
16 6 (13.04%) DNS
16 6 (13.04%) DHCP
16 6 (13.04%) Veeam
17 5 (10.87%) Azure
17 5 (10.87%) SharePoint
17 5 (10.87%) Internet
17 5 (10.87%) Wireless
17 5 (10.87%) Software Testing
17 5 (10.87%) Web Development
17 5 (10.87%) Publishing
18 4 (8.70%) WAN
18 4 (8.70%) Cisco Certification

2nd Line Support Technician Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (10.87%) SharePoint
2 4 (8.70%) Microsoft Exchange
3 3 (6.52%) IIS
Applications
1 4 (8.70%) Microsoft Office
2 1 (2.17%) Microsoft Excel
2 1 (2.17%) Microsoft PowerPoint
Cloud Services
1 25 (54.35%) Microsoft 365
2 5 (10.87%) Azure
3 2 (4.35%) AWS
3 2 (4.35%) Entra ID
4 1 (2.17%) GCP
4 1 (2.17%) OneDrive
Communications & Networking
1 8 (17.39%) Firewall
1 8 (17.39%) TCP/IP
2 6 (13.04%) DHCP
2 6 (13.04%) DNS
3 5 (10.87%) Internet
3 5 (10.87%) Wireless
4 4 (8.70%) WAN
5 3 (6.52%) LAN
5 3 (6.52%) Wi-Fi
6 2 (4.35%) VoIP
7 1 (2.17%) ADSL
7 1 (2.17%) Ethernet
7 1 (2.17%) MPLS
7 1 (2.17%) Remote Desktop
7 1 (2.17%) VLAN
Database & Business Intelligence
1 3 (6.52%) SQL Server
General
1 23 (50.00%) Social Skills
2 6 (13.04%) Finance
3 5 (10.87%) Publishing
4 3 (6.52%) Analytical Skills
4 3 (6.52%) Public Sector
5 2 (4.35%) Inclusion and Diversity
5 2 (4.35%) Organisational Skills
6 1 (2.17%) Law
6 1 (2.17%) Manufacturing
Miscellaneous
1 15 (32.61%) Driving Licence
2 1 (2.17%) Management Information System
2 1 (2.17%) Private Cloud
2 1 (2.17%) Self-Motivation
Operating Systems
1 32 (69.57%) Windows
2 20 (43.48%) Windows Server
3 12 (26.09%) Windows 10
4 1 (2.17%) Windows 7
Processes & Methodologies
1 17 (36.96%) Customer Service
2 13 (28.26%) Problem-Solving
3 11 (23.91%) ITIL
4 9 (19.57%) CRM
5 7 (15.22%) Agile
5 7 (15.22%) ITSM
6 5 (10.87%) Software Testing
6 5 (10.87%) Web Development
7 4 (8.70%) Mentoring
8 3 (6.52%) Server Management
8 3 (6.52%) Time Management
9 2 (4.35%) Continuous Improvement
9 2 (4.35%) ERP
9 2 (4.35%) IT Strategy
9 2 (4.35%) Mobile Device Management
9 2 (4.35%) Service Delivery
9 2 (4.35%) Software Deployment
10 1 (2.17%) Biotechnology
10 1 (2.17%) Disaster Recovery
10 1 (2.17%) Mathematics
Programming Languages
1 4 (8.70%) PowerShell
Qualifications
1 4 (8.70%) CCNA
1 4 (8.70%) Cisco Certification
2 2 (4.35%) Microsoft Certification
3 1 (2.17%) A+ Certification
3 1 (2.17%) AWS Certification
3 1 (2.17%) DBS Check
3 1 (2.17%) Degree
3 1 (2.17%) MCP
3 1 (2.17%) MCSE
Quality Assurance & Compliance
1 4 (8.70%) SLA
2 2 (4.35%) GDPR
3 1 (2.17%) Cyber Essentials
3 1 (2.17%) Cyber Essentials PLUS
3 1 (2.17%) ISO/IEC 27001
System Software
1 24 (52.17%) Active Directory
2 4 (8.70%) VMware Infrastructure
3 3 (6.52%) Hyper-V
3 3 (6.52%) VMware ESXi
4 2 (4.35%) Virtual Desktop
Systems Management
1 4 (8.70%) Microsoft Intune
2 3 (6.52%) Microsoft Data Protection Manager
2 3 (6.52%) SCDPM
3 1 (2.17%) Autotask
3 1 (2.17%) FortiGate
3 1 (2.17%) SCCM
Vendors
1 33 (71.74%) Microsoft
2 14 (30.43%) VMware
3 6 (13.04%) Veeam
4 4 (8.70%) Cisco
5 3 (6.52%) Citrix
6 2 (4.35%) ConnectWise
6 2 (4.35%) Draytek
6 2 (4.35%) SAP
7 1 (2.17%) Aruba
7 1 (2.17%) Datto
7 1 (2.17%) HP
7 1 (2.17%) Kaseya
7 1 (2.17%) Sophos
7 1 (2.17%) Ubiquiti
7 1 (2.17%) WatchGuard