Period
to 19 November 2017

The median annual salary for a Support Manager was £37,500 in advertised job vacancies in the North West during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Manager
England > North West
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 327 328 312
Rank change year-on-year +1 -16 +32
Permanent jobs requiring a Support Manager 39 35 55
As % of all permanent IT jobs advertised in the North West 0.30% 0.28% 0.42%
As % of the Job Titles category 0.31% 0.29% 0.44%
Number of salaries quoted 35 32 46
North West median annual salary £37,500 £47,500 £45,000
Median salary % change year-on-year -21.05% +5.56% +2.86%
10th Percentile £17,500 £34,166 £33,545
90th Percentile £47,500 £57,500 £58,875
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -5.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12673 12011 12573
% of permanent IT jobs with a recognized job title 96.59% 97.05% 96.59%
Number of salaries quoted 10145 10103 10440
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £25,000 £25,000 £23,000
90th Percentile £65,000 £61,250 £58,750
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Support Manager
Job Vacancy Trend in the North West

Job postings that featured Support Manager in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Support Manager in the North West

Support Manager
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Manager in the North West.

Salary trend for Support Manager in the North West

Support Manager
Salary Histogram in the North West

The salary distribution of IT jobs citing Support Manager in the North West over the 6 months to 19 November 2017.

Salary histogram for Support Manager in the North West

Support Manager
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Manager within the North West region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire -10 19 £30,000 -33.33%
Manchester -16 17 £45,000 -9.09% 1
Lancashire -3 4 £17,500 -63.16%
Merseyside +16 1 - -
Cumbria - 1 £47,500 -
Support Manager
England

Support Manager Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 19 November 2017, Support Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Support Manager in the job title.

1 24 (61.54%) ITIL
1 24 (61.54%) Service Delivery
2 23 (58.97%) SLA
3 18 (46.15%) Windows
4 14 (35.90%) Finance
5 13 (33.33%) Active Directory
6 12 (30.77%) Stakeholder Management
6 12 (30.77%) Windows Server
7 10 (25.64%) Office 365
7 10 (25.64%) Performance Management
8 9 (23.08%) Microsoft PowerPoint
8 9 (23.08%) Statistics
8 9 (23.08%) Critical Success Factor
8 9 (23.08%) Escalation Management
8 9 (23.08%) Contract Management
8 9 (23.08%) Service Delivery Management
8 9 (23.08%) Microsoft Excel
9 7 (17.95%) Microsoft
9 7 (17.95%) Project Management
10 6 (15.38%) Back Office
10 6 (15.38%) Service Management
10 6 (15.38%) IT Strategy
11 5 (12.82%) People Management
11 5 (12.82%) Mentoring
11 5 (12.82%) Microsoft Azure
11 5 (12.82%) VMware Infrastructure
11 5 (12.82%) Hyper-V
11 5 (12.82%) VMware
11 5 (12.82%) SharePoint
11 5 (12.82%) SQL

Support Manager Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (12.82%) SharePoint
2 3 (7.69%) CMS
2 3 (7.69%) Exchange Server 2010
2 3 (7.69%) Exchange Server 2013
2 3 (7.69%) MS Exchange
2 3 (7.69%) Skype for Business
3 1 (2.56%) BizTalk Server
Applications
1 9 (23.08%) Microsoft Excel
1 9 (23.08%) Microsoft PowerPoint
2 3 (7.69%) Microsoft Office
3 1 (2.56%) CATIA
3 1 (2.56%) Siemens NX
Business Applications
1 1 (2.56%) Dynamics CRM
Cloud Services
1 10 (25.64%) Office 365
2 5 (12.82%) Microsoft Azure
3 3 (7.69%) SaaS
4 2 (5.13%) Amazon AWS
Communications & Networking
1 4 (10.26%) Skype
2 2 (5.13%) SAN
3 1 (2.56%) Firewall
Development Applications
1 1 (2.56%) Cucumber
General
1 14 (35.90%) Finance
2 6 (15.38%) Back Office
3 3 (7.69%) Billing
3 3 (7.69%) Telecoms
4 1 (2.56%) Automotive
4 1 (2.56%) Financial Institution
Libraries, Frameworks & Software Standards
1 3 (7.69%) Flash
2 1 (2.56%) .NET
2 1 (2.56%) CSS
2 1 (2.56%) HTML
2 1 (2.56%) jQuery
Miscellaneous
1 4 (10.26%) Management Information System
2 2 (5.13%) Data Centre
2 2 (5.13%) Driving Licence
2 2 (5.13%) Greenfield Project
3 1 (2.56%) Analytical Skills
3 1 (2.56%) Fintech
Operating Systems
1 18 (46.15%) Windows
2 12 (30.77%) Windows Server
3 3 (7.69%) Linux
3 3 (7.69%) Red Hat Enterprise Linux
3 3 (7.69%) Unix
3 3 (7.69%) Windows 10
3 3 (7.69%) Windows Server 2008
3 3 (7.69%) Windows Server 2012
Processes & Methodologies
1 24 (61.54%) ITIL
1 24 (61.54%) Service Delivery
2 12 (30.77%) Stakeholder Management
3 10 (25.64%) Performance Management
4 9 (23.08%) Contract Management
4 9 (23.08%) Critical Success Factor
4 9 (23.08%) Escalation Management
4 9 (23.08%) Service Delivery Management
4 9 (23.08%) Statistics
5 7 (17.95%) Project Management
6 6 (15.38%) IT Strategy
6 6 (15.38%) Service Management
7 5 (12.82%) Mentoring
7 5 (12.82%) People Management
8 3 (7.69%) Incident Management
8 3 (7.69%) ITSM
8 3 (7.69%) Mathematics
8 3 (7.69%) Process Management
8 3 (7.69%) Workflow
9 2 (5.13%) Agile Software Development
Programming Languages
1 5 (12.82%) SQL
2 3 (7.69%) C
3 2 (5.13%) PowerShell
4 1 (2.56%) JavaScript
Qualifications
1 1 (2.56%) Degree
1 1 (2.56%) HNC
1 1 (2.56%) SC Cleared
1 1 (2.56%) Security Cleared
Quality Assurance & Compliance
1 23 (58.97%) SLA
System Software
1 13 (33.33%) Active Directory
2 5 (12.82%) Hyper-V
2 5 (12.82%) VMware Infrastructure
Systems Management
1 2 (5.13%) SCCM
Vendors
1 7 (17.95%) Microsoft
2 5 (12.82%) VMware
3 3 (7.69%) Avaya
3 3 (7.69%) Citrix
3 3 (7.69%) Red Hat