ITIL Job Trends in the North West

ITIL (Information Technology Infrastructure Library)
England > North West

The table below provides summary statistics and salary benchmarking for jobs advertised in the North West requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 30 December 2025, with comparisons to the same periods in the previous two years.

6 months to
30 Dec 2025
Same period 2024 Same period 2023
Rank 60 29 42
Rank change year-on-year -31 +13 +9
Permanent jobs citing ITIL 148 298 211
As % of all permanent jobs in the North West 2.40% 5.73% 5.45%
As % of the Processes & Methodologies category 2.88% 6.36% 6.08%
Number of salaries quoted 115 181 185
10th Percentile £27,000 £29,500 £26,100
25th Percentile £33,438 £36,459 £35,920
Median annual salary (50th Percentile) £42,000 £44,000 £44,000
Median % change year-on-year -4.55% - +3.53%
75th Percentile £54,375 £52,500 £53,750
90th Percentile £68,200 £60,000 £68,750
England median annual salary £48,500 £50,000 £52,500
% change year-on-year -3.00% -4.76% +5.00%

All Process & Methodology Skills
North West

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the North West.

Permanent vacancies with a requirement for process or methodology skills 5,141 4,689 3,469
As % of all permanent jobs advertised in the North West 83.40% 90.17% 89.59%
Number of salaries quoted 2,474 2,328 2,662
10th Percentile £28,000 £32,500 £31,000
25th Percentile £35,000 £40,000 £41,250
Median annual salary (50th Percentile) £50,000 £52,000 £55,000
Median % change year-on-year -3.85% -5.45% -
75th Percentile £65,000 £66,250 £70,000
90th Percentile £80,000 £80,000 £82,548
England median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -4.00%

ITIL
Job Vacancy Trend in the North West

Historical trend showing the proportion of permanent IT job postings citing ITIL relative to all permanent IT jobs advertised in the North West.

ITIL job vacancy trend in the North West

ITIL
Salary Trend in the North West

Salary distribution trend for jobs in the North West citing ITIL.

Salary distribution trend for jobs in the North West citing ITIL

ITIL
Salary Histogram in the North West

Salary distribution for jobs citing ITIL in the North West over the 6 months to 30 December 2025.

Salary histogram for ITIL in the North West

ITIL
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the North West region over the 6 months to 30 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Manchester -3 84 £40,000 -14.89% 87
Lancashire -18 29 £45,000 +7.72% 37
Merseyside -17 16 £50,000 +21.95% 15
Cheshire -43 11 £49,055 +3.27% 48
Cumbria -6 7 £35,854 -12.55% 4
ITIL
England

ITIL
Co-Occurring Skills & Capabilities in the North West by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 23 (15.54%) SharePoint
2 18 (12.16%) Microsoft Exchange
3 2 (1.35%) Confluence
3 2 (1.35%) FactoryTalk
3 2 (1.35%) WinCC
4 1 (0.68%) IIS
4 1 (0.68%) Oracle Workflow
Applications
1 19 (12.84%) Microsoft Office
2 5 (3.38%) Microsoft Excel
3 4 (2.70%) Chatbot
4 3 (2.03%) MS Visio
5 2 (1.35%) Trello
6 1 (0.68%) Microsoft Project
Business Applications
1 6 (4.05%) NEC Housing
2 4 (2.70%) SAP S/4HANA
3 2 (1.35%) SAP WM
Cloud Services
1 42 (28.38%) Azure
2 41 (27.70%) Microsoft 365
3 20 (13.51%) AWS
4 11 (7.43%) Entra ID
4 11 (7.43%) Power Platform
5 5 (3.38%) Google Workspace
6 4 (2.70%) Azure DevOps
7 3 (2.03%) GitHub
7 3 (2.03%) SaaS
7 3 (2.03%) Snowflake
8 2 (1.35%) Amazon EC2
8 2 (1.35%) Dynamics 365
8 2 (1.35%) IaaS
8 2 (1.35%) OneDrive
8 2 (1.35%) PaaS
8 2 (1.35%) PowerApps
9 1 (0.68%) AWS CloudFormation
9 1 (0.68%) Boomi
9 1 (0.68%) iPaaS
9 1 (0.68%) Mimecast
Communications & Networking
1 18 (12.16%) WAN
2 16 (10.81%) VPN
3 15 (10.14%) DNS
4 14 (9.46%) LAN
5 12 (8.11%) Firewall
6 10 (6.76%) DHCP
7 6 (4.05%) HTTP
7 6 (4.05%) VLAN
8 5 (3.38%) SSL
9 4 (2.70%) SD-WAN
10 3 (2.03%) TCP/IP
11 2 (1.35%) Ethernet
11 2 (1.35%) Network Security
12 1 (0.68%) FTP
12 1 (0.68%) Internet
12 1 (0.68%) Intrusion Detection
12 1 (0.68%) SMTP
12 1 (0.68%) SNMP
12 1 (0.68%) SSH
12 1 (0.68%) VoIP
Database & Business Intelligence
1 9 (6.08%) Power BI
2 7 (4.73%) SQL Server
3 6 (4.05%) Oracle Reports
4 3 (2.03%) BusinessObjects
5 2 (1.35%) Azure SQL Database
6 1 (0.68%) Data Lake
6 1 (0.68%) SQL Server Integration Services
Development Applications
1 7 (4.73%) JIRA
General
1 58 (39.19%) Social Skills
2 22 (14.86%) Finance
3 21 (14.19%) Analytical Skills
4 18 (12.16%) Public Sector
5 12 (8.11%) Organisational Skills
6 9 (6.08%) Police
7 5 (3.38%) Inclusion and Diversity
7 5 (3.38%) Manufacturing
8 3 (2.03%) Aerospace
8 3 (2.03%) Automotive
8 3 (2.03%) Local Government
9 2 (1.35%) Back Office
9 2 (1.35%) Banking
9 2 (1.35%) Documentation Skills
9 2 (1.35%) Games
9 2 (1.35%) Law
9 2 (1.35%) Legal
9 2 (1.35%) Pharmaceutical
10 1 (0.68%) Social Housing
10 1 (0.68%) Telecoms
Job Titles
1 36 (24.32%) Analyst
2 25 (16.89%) IT Support
3 22 (14.86%) Support Analyst
4 21 (14.19%) Lead
5 17 (11.49%) Senior
6 14 (9.46%) IT Analyst
7 13 (8.78%) 2nd Line Support
7 13 (8.78%) Desktop Support
8 11 (7.43%) IT Manager
9 10 (6.76%) Service Analyst
10 9 (6.08%) 1st/2nd Line Desktop Support
10 9 (6.08%) 1st/2nd Line Help Desk Support
10 9 (6.08%) 1st/2nd Line Support
10 9 (6.08%) 2nd Line Desktop Support
10 9 (6.08%) Applications Support
10 9 (6.08%) Help Desk Support
10 9 (6.08%) Systems Support
10 9 (6.08%) Team Leader
11 8 (5.41%) Service Manager
12 7 (4.73%) Support Engineer
Libraries, Frameworks & Software Standards
1 6 (4.05%) Oracle Fusion
2 4 (2.70%) Software Packaging
3 3 (2.03%) REST
4 2 (1.35%) SAP Fiori
5 1 (0.68%) ARM Templates
5 1 (0.68%) JSON
5 1 (0.68%) Middleware
5 1 (0.68%) YAML
Miscellaneous
1 17 (11.49%) Management Information System
2 11 (7.43%) Driving Licence
2 11 (7.43%) Operational Technology
3 9 (6.08%) Security Operations Centre
4 8 (5.41%) Cyber Kill Chain
4 8 (5.41%) Cyber Threat
5 4 (2.70%) AI Agents
5 4 (2.70%) Social Media
6 3 (2.03%) Analytical Mindset
6 3 (2.03%) NHS
6 3 (2.03%) Onboarding
7 2 (1.35%) Cloud Native
7 2 (1.35%) FMCG
7 2 (1.35%) Life Science
7 2 (1.35%) Low-Code
7 2 (1.35%) SCADA
7 2 (1.35%) Self-Motivation
7 2 (1.35%) Virtual Team
8 1 (0.68%) Enterprise Storage
8 1 (0.68%) Fat Client
Operating Systems
1 55 (37.16%) Windows
2 22 (14.86%) Windows Server
3 9 (6.08%) Linux
3 9 (6.08%) Windows 10
4 6 (4.05%) Android
5 5 (3.38%) Apple iOS
6 4 (2.70%) Windows 7
6 4 (2.70%) Windows 8
7 2 (1.35%) Mac OS
7 2 (1.35%) VMS
8 1 (0.68%) Windows Server 2016
Processes & Methodologies
1 47 (31.76%) Customer Service
2 45 (30.41%) Problem-Solving
3 37 (25.00%) Mentoring
4 35 (23.65%) Continuous Improvement
5 30 (20.27%) Service Management
6 27 (18.24%) Service Delivery
7 23 (15.54%) ITSM
8 22 (14.86%) Project Management
9 20 (13.51%) Agile
9 20 (13.51%) Stakeholder Management
10 18 (12.16%) Coaching
11 15 (10.14%) Risk Management
12 14 (9.46%) Data Security
13 12 (8.11%) Security Operations
14 11 (7.43%) Business Strategy
14 11 (7.43%) Change Management
14 11 (7.43%) Cybersecurity
14 11 (7.43%) Enterprise Architecture
14 11 (7.43%) Project Delivery
14 11 (7.43%) Roadmaps
Programming Languages
1 12 (8.11%) SQL
2 6 (4.05%) PowerShell
3 3 (2.03%) Bash
4 1 (0.68%) Bicep
4 1 (0.68%) Python
4 1 (0.68%) Shell Script
Qualifications
1 31 (20.95%) Degree
2 14 (9.46%) BPSS Clearance
3 12 (8.11%) Azure Certification
4 10 (6.76%) ITIL Certification
5 9 (6.08%) ITIL Foundation Certificate
6 6 (4.05%) SC Cleared
6 6 (4.05%) Security Cleared
7 5 (3.38%) AWS Certification
7 5 (3.38%) DBS Check
7 5 (3.38%) Master's Degree
7 5 (3.38%) Microsoft Certification
7 5 (3.38%) TOGAF Certification
8 3 (2.03%) MBA
8 3 (2.03%) PMP
9 2 (1.35%) A+ Certification
9 2 (1.35%) CCNA
9 2 (1.35%) CISA
9 2 (1.35%) Cisco Certification
9 2 (1.35%) CISSP
9 2 (1.35%) PMI Certification
Quality Assurance & Compliance
1 17 (11.49%) ISO/IEC 27001
2 11 (7.43%) SLA
3 10 (6.76%) NIST
4 8 (5.41%) ISO/IEC 27005
5 6 (4.05%) Data Quality
6 5 (3.38%) Cyber Essentials
7 3 (2.03%) COBIT
7 3 (2.03%) GDPR
8 2 (1.35%) ITGC
9 1 (0.68%) Cyber Essentials PLUS
System Software
1 34 (22.97%) Active Directory
2 9 (6.08%) VMware Infrastructure
3 4 (2.70%) Hyper-V
4 3 (2.03%) Virtual Desktop
4 3 (2.03%) Virtual Machines
4 3 (2.03%) VMware Workstation
5 2 (1.35%) VMware ESXi
6 1 (0.68%) Docker
6 1 (0.68%) Firmware
Systems Management
1 8 (5.41%) Microsoft Intune
2 5 (3.38%) Grafana
2 5 (3.38%) Jamf Pro
2 5 (3.38%) Prometheus
2 5 (3.38%) SCCM
3 4 (2.70%) Autotask
3 4 (2.70%) Terraform
4 3 (2.03%) Kubernetes
5 2 (1.35%) Ansible
5 2 (1.35%) AssetCenter
5 2 (1.35%) SmoothWall
6 1 (0.68%) AirWatch
6 1 (0.68%) EMC NetWorker
6 1 (0.68%) FortiGate
6 1 (0.68%) RSA Archer
Vendors
1 62 (41.89%) Microsoft
2 16 (10.81%) ServiceNow
3 11 (7.43%) VMware
4 10 (6.76%) Oracle
5 7 (4.73%) Cisco
6 6 (4.05%) Northgate
6 6 (4.05%) SAP
6 6 (4.05%) SolarWinds
6 6 (4.05%) Splunk
7 5 (3.38%) Google
8 4 (2.70%) Adobe
8 4 (2.70%) ESET
8 4 (2.70%) Genesys
8 4 (2.70%) Meraki
8 4 (2.70%) Mitel
8 4 (2.70%) Sage
9 3 (2.03%) Apple
9 3 (2.03%) Citrix
10 2 (1.35%) Fortinet
10 2 (1.35%) Siemens