Period
to 18 September 2019

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 18 September 2019 with a comparison to the same period in the previous 2 years.

IT Infrastructure Library (ITIL)
England > North West
6 months to
18 Sep 2019
Same period 2018 Same period 2017
Rank 30 30 26
Rank change year-on-year 0 -4 -6
Permanent jobs citing ITIL 770 940 1,082
As % of all permanent IT jobs advertised in the North West 7.31% 7.86% 8.23%
As % of the Processes & Methodologies category 7.78% 8.60% 8.99%
Number of salaries quoted 645 701 840
North West median annual salary £42,500 £39,000 £39,000
Median salary % change year-on-year +8.97% - -8.24%
10th Percentile £22,750 £20,000 £22,000
90th Percentile £65,000 £60,250 £61,250
England median annual salary £45,000 £45,000 £45,000

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 9,897 10,933 12,041
As % of all permanent IT jobs advertised in the North West 93.97% 91.43% 91.62%
Number of salaries quoted 7,471 8,785 9,613
North West median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% +6.25%
10th Percentile £26,500 £26,250 £26,250
90th Percentile £69,734 £67,500 £65,000
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -

ITIL
Job Vacancy Trend in the North West

Job postings citing ITIL as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for ITIL in the North West

ITIL
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL in the North West.

Salary trend for ITIL in the North West

ITIL
Salary Histogram in the North West

The salary distribution of IT jobs citing ITIL in the North West over the 6 months to 18 September 2019.

Salary histogram for ITIL in the North West

ITIL
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the North West region over the 6 months to 18 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +5 420 £44,000 +15.79% 56
Cheshire 0 182 £41,500 +6.41% 35
Merseyside -8 88 £42,500 +5.33% 13
Lancashire -17 70 £44,250 +26.43% 9
Cumbria -16 4 £19,000 -57.78% 1
ITIL
England

For the 6 months to 18 September 2019, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for ITIL.

1 329 (42.73%) Windows
2 268 (34.81%) Active Directory
3 254 (32.99%) Microsoft
4 211 (27.40%) Service Management
5 179 (23.25%) Office 365
6 170 (22.08%) VMware
7 150 (19.48%) Windows Server
8 144 (18.70%) Cisco
9 133 (17.27%) Agile Software Development
10 130 (16.88%) Finance
10 130 (16.88%) Azure
11 128 (16.62%) Problem-Solving
12 122 (15.84%) Windows 10
13 118 (15.32%) SLA
14 113 (14.68%) DNS
15 107 (13.90%) Service Delivery
16 106 (13.77%) ITIL V3
17 105 (13.64%) Change Management
18 99 (12.86%) Microsoft Office
19 97 (12.60%) SQL
20 90 (11.69%) DHCP
21 88 (11.43%) Windows 7
22 87 (11.30%) Analytical Skills
23 86 (11.17%) Project Management
24 85 (11.04%) VMware Infrastructure
25 81 (10.52%) Infrastructure Engineering
25 81 (10.52%) Citrix
25 81 (10.52%) Project Delivery
26 80 (10.39%) MS Exchange
26 80 (10.39%) LAN

ITIL
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 80 (10.39%) MS Exchange
2 42 (5.45%) IIS
3 32 (4.16%) SharePoint
4 24 (3.12%) Apache
4 24 (3.12%) Tomcat
5 19 (2.47%) Skype for Business
6 15 (1.95%) Exchange Server 2010
7 13 (1.69%) Confluence
7 13 (1.69%) Exchange Server 2013
8 11 (1.43%) IBM Notes
9 6 (0.78%) SharePoint 2013
10 5 (0.65%) Apache Solr
10 5 (0.65%) Exchange Server 2007
11 2 (0.26%) WebLogic
12 1 (0.13%) BizTalk Server
12 1 (0.13%) Oracle SOA Suite
Applications
1 99 (12.86%) Microsoft Office
2 26 (3.38%) Microsoft Excel
3 4 (0.52%) Microsoft PowerPoint
4 3 (0.39%) CATIA
5 2 (0.26%) Acrobat
5 2 (0.26%) MS Visio
6 1 (0.13%) Microsoft Project
Business Applications
1 8 (1.04%) Remedy ITSM
2 4 (0.52%) Oracle EBS
2 4 (0.52%) Sparx Enterprise Architect
3 3 (0.39%) Oracle Financials
3 3 (0.39%) SAP S/4HANA
4 2 (0.26%) Dynamics CRM
4 2 (0.26%) Oracle Applications
4 2 (0.26%) Oracle General Ledger
4 2 (0.26%) Oracle Internet Expenses
4 2 (0.26%) Oracle Payables
4 2 (0.26%) Oracle Procure-to-Pay
4 2 (0.26%) Oracle Receivables
5 1 (0.13%) Dynamics GP
5 1 (0.13%) Dynamics NAV
5 1 (0.13%) Primavera
5 1 (0.13%) Sage 200
Cloud Services
1 179 (23.25%) Office 365
2 130 (16.88%) Azure
3 44 (5.71%) AWS
4 19 (2.47%) Azure Active Directory
5 15 (1.95%) IaaS
6 13 (1.69%) SaaS
7 12 (1.56%) PaaS
8 9 (1.17%) Power Platform
9 7 (0.91%) G Suite
9 7 (0.91%) Yammer
10 5 (0.65%) Cloud Computing
11 4 (0.52%) Mimecast
11 4 (0.52%) OneDrive
12 1 (0.13%) Amazon CloudWatch
12 1 (0.13%) Amazon EC2
12 1 (0.13%) Amazon ECS
12 1 (0.13%) Dropbox
12 1 (0.13%) GCP
12 1 (0.13%) Slack
Communications & Networking
1 113 (14.68%) DNS
2 90 (11.69%) DHCP
3 80 (10.39%) LAN
4 78 (10.13%) WAN
5 71 (9.22%) Firewall
6 68 (8.83%) TCP/IP
7 39 (5.06%) Wireless
8 34 (4.42%) SAN
9 24 (3.12%) VPN
10 23 (2.99%) Internet
10 23 (2.99%) MPLS
11 22 (2.86%) iSCSI
11 22 (2.86%) VoIP
12 20 (2.60%) Fibre Channel
13 19 (2.47%) Network Security
13 19 (2.47%) Skype
14 15 (1.95%) IP Telephony
14 15 (1.95%) VSAN
15 14 (1.82%) Cisco IPT
15 14 (1.82%) VLAN
Database & Business Intelligence
1 58 (7.53%) SQL Server
2 30 (3.90%) SQL Server Reporting Services
3 23 (2.99%) SQL Server 2012
4 16 (2.08%) Oracle Reports
5 11 (1.43%) DB2
5 11 (1.43%) MongoDB
6 9 (1.17%) Big Data
6 9 (1.17%) MS Access
6 9 (1.17%) Power BI
6 9 (1.17%) SQL Server Integration Services
7 5 (0.65%) Crystal Reports
7 5 (0.65%) Hadoop
7 5 (0.65%) Relational Database
8 3 (0.39%) MySQL
8 3 (0.39%) Oracle Database
9 2 (0.26%) Data Warehouse
9 2 (0.26%) Oracle Database 11g
9 2 (0.26%) QlikView
9 2 (0.26%) SAP HANA
10 1 (0.13%) Redis
Development Applications
1 19 (2.47%) JIRA
2 4 (0.52%) Git (software)
3 3 (0.39%) Bugzilla
3 3 (0.39%) GitLab
3 3 (0.39%) Jenkins
3 3 (0.39%) Visual Studio
4 2 (0.26%) Oracle APEX
5 1 (0.13%) Balsamiq
5 1 (0.13%) CF BOSH
5 1 (0.13%) CruiseControl
5 1 (0.13%) Octopus Deploy
5 1 (0.13%) Oracle Forms
5 1 (0.13%) ReSharper
5 1 (0.13%) SonarQube
5 1 (0.13%) Subversion
General
1 130 (16.88%) Finance
2 55 (7.14%) Legal
3 46 (5.97%) Retail
4 44 (5.71%) Law
4 44 (5.71%) Manufacturing
5 42 (5.45%) Public Sector
6 39 (5.06%) Telecoms
7 31 (4.03%) Banking
8 18 (2.34%) Marketing
9 12 (1.56%) Billing
9 12 (1.56%) Police
10 10 (1.30%) Fire and Rescue
11 8 (1.04%) Back Office
11 8 (1.04%) Spanish Language
12 7 (0.91%) Digital Economy
12 7 (0.91%) German Language
13 5 (0.65%) Pharmaceutical
14 4 (0.52%) Aerospace
14 4 (0.52%) Italian Language
15 3 (0.39%) Portuguese Language
Job Titles
1 170 (22.08%) Analyst
2 69 (8.96%) Infrastructure Engineer
3 65 (8.44%) Service Manager
4 64 (8.31%) Service Analyst
5 54 (7.01%) IT Manager
5 54 (7.01%) Support Engineer
6 53 (6.88%) Service Desk Analyst
7 51 (6.62%) Support Analyst
8 38 (4.94%) IT Support
9 35 (4.55%) Network Engineer
9 35 (4.55%) Project Manager
10 34 (4.42%) IT Engineer
11 32 (4.16%) Delivery Manager
12 30 (3.90%) Infrastructure Manager
13 27 (3.51%) 3rd Line Engineer
13 27 (3.51%) Operations Manager
14 26 (3.38%) SQL Analyst
15 24 (3.12%) IT Analyst
16 23 (2.99%) Service Delivery Manager
17 21 (2.73%) Applications Support
Libraries, Frameworks & Software Standards
1 29 (3.77%) Web Services
2 17 (2.21%) .NET
3 12 (1.56%) Flash
4 11 (1.43%) LDAP
4 11 (1.43%) XML
5 8 (1.04%) 802.1X
6 7 (0.91%) JSON
6 7 (0.91%) REST
6 7 (0.91%) SOAP
7 5 (0.65%) HTML
7 5 (0.65%) SAML
8 4 (0.52%) Middleware
9 3 (0.39%) HTML5
10 2 (0.26%) ASP.NET
10 2 (0.26%) COM
10 2 (0.26%) EDI
10 2 (0.26%) Oracle Fusion
11 1 (0.13%) ADO.NET
11 1 (0.13%) CSS
11 1 (0.13%) JDBC
Miscellaneous
1 87 (11.30%) Analytical Skills
2 60 (7.79%) Management Information System
3 59 (7.66%) Data Centre
4 39 (5.06%) Self-Motivation
5 35 (4.55%) PKI
6 17 (2.21%) Replication
7 14 (1.82%) Data Protection Act
8 12 (1.56%) Driving Licence
8 12 (1.56%) FlexPod
9 11 (1.43%) Blackberry
9 11 (1.43%) iPhone
9 11 (1.43%) Smartphone
9 11 (1.43%) User Experience
10 9 (1.17%) CMDB
10 9 (1.17%) Smart Meter
10 9 (1.17%) Video Conferencing
10 9 (1.17%) Wiki
11 8 (1.04%) Cyberattack
12 5 (0.65%) Public Cloud
12 5 (0.65%) Virtual Team
Operating Systems
1 329 (42.73%) Windows
2 150 (19.48%) Windows Server
3 122 (15.84%) Windows 10
4 88 (11.43%) Windows 7
5 79 (10.26%) Windows Server 2012
6 48 (6.23%) Linux
7 47 (6.10%) Unix
8 33 (4.29%) Windows Server 2008
9 20 (2.60%) HPUX
10 15 (1.95%) Data ONTAP
11 14 (1.82%) Android
12 9 (1.17%) Windows Server 2003
13 7 (0.91%) Apple iOS
14 4 (0.52%) Mac OS
14 4 (0.52%) Red Hat Enterprise Linux
14 4 (0.52%) Windows 8
14 4 (0.52%) Windows XP
15 2 (0.26%) CentOS
16 1 (0.13%) Mac OS X
Processes & Methodologies
1 211 (27.40%) Service Management
2 133 (17.27%) Agile Software Development
3 128 (16.62%) Problem-Solving
4 107 (13.90%) Service Delivery
5 106 (13.77%) ITIL V3
6 105 (13.64%) Change Management
7 86 (11.17%) Project Management
8 81 (10.52%) Infrastructure Engineering
8 81 (10.52%) Project Delivery
9 80 (10.39%) Mentoring
10 74 (9.61%) PRINCE2
11 73 (9.48%) ITSM
11 73 (9.48%) Stakeholder Management
12 65 (8.44%) Coaching
13 62 (8.05%) Disaster Recovery
14 61 (7.92%) Problem Management
15 56 (7.27%) Information Security
16 50 (6.49%) Incident Management
17 45 (5.84%) Continuous Improvement
18 42 (5.45%) DevOps
Programming Languages
1 97 (12.60%) SQL
2 71 (9.22%) PowerShell
3 34 (4.42%) T-SQL
4 30 (3.90%) C
5 11 (1.43%) Java
6 8 (1.04%) C#
6 8 (1.04%) PL/SQL
6 8 (1.04%) Python
7 6 (0.78%) PHP
8 5 (0.65%) COBOL
9 4 (0.52%) JavaScript
10 3 (0.39%) Shell Script
10 3 (0.39%) VBA
11 2 (0.26%) VB.NET
12 1 (0.13%) R
12 1 (0.13%) Ruby
12 1 (0.13%) XPath
Qualifications
1 74 (9.61%) ITIL Certification
2 72 (9.35%) Degree
3 67 (8.70%) Cisco Certification
4 58 (7.53%) CCNA
5 53 (6.88%) Microsoft Certification
6 34 (4.42%) ITIL Foundation Certificate
7 30 (3.90%) Security Cleared
8 28 (3.64%) CCNP
8 28 (3.64%) MCSE
9 23 (2.99%) MCSA
9 23 (2.99%) VMware Certified Professional (VCP)
10 19 (2.47%) APMP
11 13 (1.69%) SC Cleared
12 11 (1.43%) MCP
13 10 (1.30%) CISSP
14 9 (1.17%) CISA
15 7 (0.91%) A+ Certification
16 6 (0.78%) CCIE
16 6 (0.78%) MCITP
16 6 (0.78%) PMI Certification
Quality Assurance & Compliance
1 118 (15.32%) SLA
2 51 (6.62%) ISO/IEC 27001
3 31 (4.03%) GDPR
4 18 (2.34%) PMO
5 17 (2.21%) COBIT
6 15 (1.95%) Sarbanes-Oxley
7 14 (1.82%) QA
8 11 (1.43%) ISO 9001
9 8 (1.04%) ISO 22301
10 4 (0.52%) ISO/IEC 20000
10 4 (0.52%) NIST
11 3 (0.39%) COSO
11 3 (0.39%) ISO/IEC 27005
12 2 (0.26%) Cyber Essentials
12 2 (0.26%) PCI DSS
13 1 (0.13%) BS7799
13 1 (0.13%) GMP
System Software
1 268 (34.81%) Active Directory
2 85 (11.04%) VMware Infrastructure
3 79 (10.26%) Hyper-V
4 20 (2.60%) vSphere
5 15 (1.95%) VMware NSX
6 13 (1.69%) NFS
6 13 (1.69%) VMware ESXi
7 11 (1.43%) Virtual Machines
8 10 (1.30%) VMware Workstation
9 8 (1.04%) BitLocker
9 8 (1.04%) Terminal Services
10 7 (0.91%) Virtual Servers
11 6 (0.78%) Virtual Desktop
11 6 (0.78%) XenApp
12 4 (0.52%) Shibboleth
13 3 (0.39%) vCloud
13 3 (0.39%) XenDesktop
14 2 (0.26%) DFS Replication
15 1 (0.13%) Docker
15 1 (0.13%) Terminal Server
Systems Management
1 66 (8.57%) SCCM
2 28 (3.64%) SCOM
3 12 (1.56%) Cisco CUCM
3 12 (1.56%) Microsoft Intune
3 12 (1.56%) Single Sign-On
3 12 (1.56%) WSUS
4 10 (1.30%) Microsoft Data Protection Manager
5 5 (0.65%) vMotion
6 4 (0.52%) Failover Clustering
6 4 (0.52%) NetIQ Identity Manager
6 4 (0.52%) PingFederate
6 4 (0.52%) Puppet
7 3 (0.39%) Jamf Pro
7 3 (0.39%) Norton AntiVirus
7 3 (0.39%) Terraform
8 2 (0.26%) Microsoft Clustering
8 2 (0.26%) PaperCut
8 2 (0.26%) SnapMirror
8 2 (0.26%) SnapVault
8 2 (0.26%) vCenter Server
Vendors
1 254 (32.99%) Microsoft
2 170 (22.08%) VMware
3 144 (18.70%) Cisco
4 81 (10.52%) Citrix
5 48 (6.23%) Oracle
6 35 (4.55%) NetApp
7 33 (4.29%) ServiceNow
8 32 (4.16%) HP
9 28 (3.64%) iManage
10 19 (2.47%) Red Hat
11 18 (2.34%) IBM
12 16 (2.08%) SolarWinds
13 14 (1.82%) Veeam
14 13 (1.69%) Remedy
14 13 (1.69%) Sony
15 12 (1.56%) Dell
16 11 (1.43%) Lotus
16 11 (1.43%) Palo Alto
17 10 (1.30%) Avaya
17 10 (1.30%) Zscaler