Period
to 13 December 2019

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 13 December 2019 with a comparison to the same period in the previous 2 years.

IT Infrastructure Library (ITIL)
England > North West
6 months to
13 Dec 2019
Same period 2018 Same period 2017
Rank 33 28 27
Rank change year-on-year -5 -1 -5
Permanent jobs citing ITIL 647 933 1,066
As % of all permanent IT jobs advertised in the North West 6.80% 8.23% 8.06%
As % of the Processes & Methodologies category 7.30% 9.01% 8.79%
Number of salaries quoted 536 705 821
North West median annual salary £40,827 £40,000 £39,000
Median salary % change year-on-year +2.07% +2.56% -2.50%
10th Percentile £22,375 £20,500 £22,500
90th Percentile £69,367 £62,500 £62,500
England median annual salary £45,000 £45,000 £45,000

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 8,861 10,360 12,130
As % of all permanent IT jobs advertised in the North West 93.10% 91.39% 91.70%
Number of salaries quoted 7,017 8,331 9,654
North West median annual salary £45,000 £45,000 £43,000
Median salary % change year-on-year - +4.65% +7.50%
10th Percentile £27,500 £26,250 £26,250
90th Percentile £69,680 £70,000 £65,000
England median annual salary £52,789 £52,500 £50,000
% change year-on-year +0.55% +5.00% -

ITIL
Job Vacancy Trend in the North West

Job postings citing ITIL as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for ITIL in the North West

ITIL
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL in the North West.

Salary trend for ITIL in the North West

ITIL
Salary Histogram in the North West

The salary distribution of IT jobs citing ITIL in the North West over the 6 months to 13 December 2019.

Salary histogram for ITIL in the North West

ITIL
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the North West region over the 6 months to 13 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -5 382 £42,000 -1.18% 79
Cheshire -10 135 £32,500 -20.73% 30
Lancashire +8 66 £52,298 +49.42% 13
Merseyside -10 52 £37,250 +11.19% 25
Cumbria -15 6 £19,000 -57.78% 5
ITIL
England

For the 6 months to 13 December 2019, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for ITIL.

1 246 (38.02%) Windows
2 201 (31.07%) Active Directory
3 197 (30.45%) Service Management
4 191 (29.52%) Microsoft
5 140 (21.64%) Office 365
6 134 (20.71%) Agile Software Development
7 114 (17.62%) VMware
8 110 (17.00%) Windows 10
9 108 (16.69%) Cisco
10 105 (16.23%) Change Management
11 102 (15.77%) Problem-Solving
12 101 (15.61%) Azure
13 98 (15.15%) Service Delivery
14 96 (14.84%) Mentoring
15 94 (14.53%) Citrix
16 87 (13.45%) Microsoft Office
16 87 (13.45%) Windows Server
17 81 (12.52%) SLA
18 79 (12.21%) Finance
18 79 (12.21%) Project Management
19 78 (12.06%) Infrastructure Engineering
20 77 (11.90%) LAN
21 75 (11.59%) WAN
22 73 (11.28%) Coaching
23 70 (10.82%) ITIL Certification
24 69 (10.66%) Analytical Skills
25 68 (10.51%) PRINCE2
25 68 (10.51%) Management Information System
26 67 (10.36%) Windows 7
27 66 (10.20%) VMware Infrastructure

ITIL
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 56 (8.66%) MS Exchange
2 31 (4.79%) SharePoint
3 17 (2.63%) IIS
4 15 (2.32%) Confluence
5 13 (2.01%) Skype for Business
6 7 (1.08%) IBM Notes
7 5 (0.77%) SharePoint 2013
8 4 (0.62%) Exchange Server 2010
9 3 (0.46%) Apache Solr
9 3 (0.46%) Exchange Server 2013
10 2 (0.31%) Exchange Server 2007
11 1 (0.15%) CMS
11 1 (0.15%) Oracle SOA Suite
11 1 (0.15%) SharePoint 2010
11 1 (0.15%) Site Server
11 1 (0.15%) WebLogic
Applications
1 87 (13.45%) Microsoft Office
2 18 (2.78%) Microsoft Excel
3 6 (0.93%) Microsoft PowerPoint
4 4 (0.62%) Microsoft Project
5 3 (0.46%) CATIA
5 3 (0.46%) MS Visio
6 2 (0.31%) Acrobat
Business Applications
1 10 (1.55%) Remedy ITSM
2 9 (1.39%) Oracle EBS
3 4 (0.62%) Oracle Applications
3 4 (0.62%) Oracle Procure-to-Pay
3 4 (0.62%) Sparx Enterprise Architect
4 3 (0.46%) Oracle Financials
4 3 (0.46%) Oracle General Ledger
4 3 (0.46%) Oracle Internet Expenses
4 3 (0.46%) Oracle Payables
4 3 (0.46%) Oracle Receivables
5 2 (0.31%) SAP S/4HANA
6 1 (0.15%) Dynamics CRM
6 1 (0.15%) Dynamics NAV
6 1 (0.15%) Infor M3
6 1 (0.15%) Oracle EBS R12
6 1 (0.15%) Oracle iProcurement
6 1 (0.15%) Primavera
Cloud Services
1 140 (21.64%) Office 365
2 101 (15.61%) Azure
3 43 (6.65%) AWS
4 21 (3.25%) SaaS
5 20 (3.09%) PaaS
6 19 (2.94%) IaaS
7 9 (1.39%) Azure Active Directory
8 6 (0.93%) Amazon EC2
9 5 (0.77%) Amazon S3
9 5 (0.77%) AWS CloudFormation
9 5 (0.77%) AWS CloudTrail
9 5 (0.77%) AWS Lambda
9 5 (0.77%) Serverless
9 5 (0.77%) Virtual Private Cloud
10 4 (0.62%) OneDrive
11 3 (0.46%) Cloud Computing
11 3 (0.46%) Dynamics 365
11 3 (0.46%) Power Platform
11 3 (0.46%) Yammer
12 2 (0.31%) Mimecast
Communications & Networking
1 77 (11.90%) LAN
2 75 (11.59%) WAN
3 60 (9.27%) DNS
3 60 (9.27%) Firewall
4 50 (7.73%) DHCP
4 50 (7.73%) TCP/IP
5 26 (4.02%) VPN
6 25 (3.86%) MPLS
7 20 (3.09%) SAN
7 20 (3.09%) Wireless
8 17 (2.63%) WLAN
9 16 (2.47%) IP Telephony
9 16 (2.47%) Skype
10 15 (2.32%) Cisco IPT
10 15 (2.32%) Internet
11 13 (2.01%) VoIP
12 12 (1.85%) Network Security
13 10 (1.55%) DMZ
14 8 (1.24%) VLAN
15 7 (1.08%) NAS
Database & Business Intelligence
1 16 (2.47%) SQL Server
2 11 (1.70%) Oracle Reports
3 10 (1.55%) DB2
3 10 (1.55%) MongoDB
4 8 (1.24%) Big Data
5 6 (0.93%) Amazon DynamoDB
5 6 (0.93%) Redis
6 5 (0.77%) Amazon RDS
6 5 (0.77%) Oracle Database
7 3 (0.46%) Data Warehouse
7 3 (0.46%) Hadoop
7 3 (0.46%) MySQL
7 3 (0.46%) Power BI
7 3 (0.46%) Relational Database
7 3 (0.46%) SQL Server Integration Services
8 2 (0.31%) MS Access
8 2 (0.31%) QlikView
8 2 (0.31%) SQL Server 2008
8 2 (0.31%) SQL Server 2012
8 2 (0.31%) SQL Server Reporting Services
Development Applications
1 21 (3.25%) JIRA
2 14 (2.16%) Git (software)
2 14 (2.16%) Jenkins
3 13 (2.01%) GitLab
4 6 (0.93%) Artifactory
4 6 (0.93%) Sonatype Nexus
5 3 (0.46%) Bugzilla
6 2 (0.31%) Balsamiq
6 2 (0.31%) Visual Studio
7 1 (0.15%) CF BOSH
7 1 (0.15%) Metasploit
7 1 (0.15%) MSI
7 1 (0.15%) Octopus Deploy
7 1 (0.15%) Oracle Forms
General
1 79 (12.21%) Finance
2 43 (6.65%) Public Sector
3 39 (6.03%) Legal
4 34 (5.26%) Manufacturing
5 30 (4.64%) Law
5 30 (4.64%) Retail
6 23 (3.55%) Banking
7 16 (2.47%) Telecoms
8 11 (1.70%) Aerospace
8 11 (1.70%) Fire and Rescue
8 11 (1.70%) Marketing
8 11 (1.70%) Police
9 9 (1.39%) Spanish Language
10 8 (1.24%) German Language
11 4 (0.62%) Automotive
11 4 (0.62%) Military
12 3 (0.46%) Back Office
12 3 (0.46%) French Language
12 3 (0.46%) General Ledger
12 3 (0.46%) Local Government
Job Titles
1 132 (20.40%) Analyst
2 60 (9.27%) Infrastructure Engineer
3 58 (8.96%) Service Analyst
4 56 (8.66%) IT Manager
5 55 (8.50%) Service Manager
6 51 (7.88%) Service Desk Analyst
7 50 (7.73%) Support Engineer
8 35 (5.41%) Support Analyst
9 33 (5.10%) Project Manager
10 31 (4.79%) IT Engineer
11 30 (4.64%) IT Support
12 24 (3.71%) Network Engineer
13 23 (3.55%) Infrastructure Manager
14 22 (3.40%) Operations Manager
15 20 (3.09%) 1st Line Support
15 20 (3.09%) IT Services Manager
16 19 (2.94%) 3rd Line Engineer
16 19 (2.94%) Cisco Engineer
17 18 (2.78%) IT Support Engineer
18 17 (2.63%) Cisco Network Engineer
Libraries, Frameworks & Software Standards
1 28 (4.33%) Web Services
2 13 (2.01%) .NET
3 12 (1.85%) XML
4 10 (1.55%) LDAP
5 8 (1.24%) JSON
6 6 (0.93%) Middleware
7 4 (0.62%) Oracle Fusion
7 4 (0.62%) SAML
8 3 (0.46%) COM
8 3 (0.46%) Flash
9 2 (0.31%) EDI
9 2 (0.31%) HTML
9 2 (0.31%) HTML5
9 2 (0.31%) SOAP
10 1 (0.15%) 802.1X
10 1 (0.15%) ASP.NET
10 1 (0.15%) D3.js
Miscellaneous
1 69 (10.66%) Analytical Skills
2 68 (10.51%) Management Information System
3 50 (7.73%) Data Centre
4 41 (6.34%) Self-Motivation
5 20 (3.09%) Hybrid Cloud
6 18 (2.78%) Video Conferencing
7 15 (2.32%) Data Protection Act
8 13 (2.01%) Wiki
9 10 (1.55%) Driving Licence
9 10 (1.55%) Smart Meter
10 9 (1.39%) CMDB
11 7 (1.08%) Blackberry
11 7 (1.08%) e-Learning
11 7 (1.08%) Replication
12 6 (0.93%) Cyberthreat
12 6 (0.93%) FlexPod
12 6 (0.93%) iPad
12 6 (0.93%) iPhone
12 6 (0.93%) Smartphone
12 6 (0.93%) User Experience
Operating Systems
1 246 (38.02%) Windows
2 110 (17.00%) Windows 10
3 87 (13.45%) Windows Server
4 67 (10.36%) Windows 7
5 43 (6.65%) Linux
6 36 (5.56%) Windows Server 2012
7 32 (4.95%) Unix
8 28 (4.33%) Windows Server 2008
9 22 (3.40%) HPUX
10 16 (2.47%) Android
11 13 (2.01%) Apple iOS
12 11 (1.70%) Red Hat Enterprise Linux
13 7 (1.08%) Data ONTAP
13 7 (1.08%) Windows Server 2003
14 3 (0.46%) Windows 8
15 2 (0.31%) CentOS
15 2 (0.31%) Mac OS
15 2 (0.31%) Windows XP
16 1 (0.15%) Windows Vista
Processes & Methodologies
1 197 (30.45%) Service Management
2 134 (20.71%) Agile Software Development
3 105 (16.23%) Change Management
4 102 (15.77%) Problem-Solving
5 98 (15.15%) Service Delivery
6 96 (14.84%) Mentoring
7 79 (12.21%) Project Management
8 78 (12.06%) Infrastructure Engineering
9 73 (11.28%) Coaching
10 68 (10.51%) PRINCE2
11 64 (9.89%) ITIL V3
12 61 (9.43%) ITSM
13 60 (9.27%) Stakeholder Management
14 52 (8.04%) Continuous Improvement
15 44 (6.80%) DevOps
15 44 (6.80%) Incident Management
16 41 (6.34%) Information Security
17 39 (6.03%) Asset Management
17 39 (6.03%) Problem Management
18 36 (5.56%) Disaster Recovery
Programming Languages
1 51 (7.88%) SQL
2 31 (4.79%) PowerShell
3 23 (3.55%) C
4 9 (1.39%) T-SQL
5 7 (1.08%) C#
6 6 (0.93%) Java
7 5 (0.77%) COBOL
8 4 (0.62%) PHP
8 4 (0.62%) Python
9 3 (0.46%) Shell Script
9 3 (0.46%) VBA
10 2 (0.31%) JavaScript
10 2 (0.31%) PL/SQL
10 2 (0.31%) VB
10 2 (0.31%) VB.NET
Qualifications
1 70 (10.82%) ITIL Certification
2 64 (9.89%) Degree
3 55 (8.50%) Microsoft Certification
4 48 (7.42%) Cisco Certification
5 40 (6.18%) Security Cleared
6 39 (6.03%) CCNA
7 28 (4.33%) MCSE
8 27 (4.17%) MCSA
9 23 (3.55%) APMP
10 17 (2.63%) ITIL Foundation Certificate
11 16 (2.47%) SC Cleared
12 15 (2.32%) MCITP
13 12 (1.85%) CISSP
14 10 (1.55%) A+ Certification
14 10 (1.55%) CISA
14 10 (1.55%) VMware Certified Professional (VCP)
15 9 (1.39%) CCNP
16 8 (1.24%) Computer Science Degree
16 8 (1.24%) MCTS
17 7 (1.08%) MCP
Quality Assurance & Compliance
1 81 (12.52%) SLA
2 40 (6.18%) ISO/IEC 27001
3 22 (3.40%) GDPR
4 21 (3.25%) COBIT
5 18 (2.78%) Sarbanes-Oxley
6 13 (2.01%) QA
7 7 (1.08%) PMO
8 6 (0.93%) NIST
9 4 (0.62%) COSO
10 3 (0.46%) Cyber Essentials
10 3 (0.46%) ISO/IEC 20000
11 2 (0.31%) ISO 9001
11 2 (0.31%) ITGC
12 1 (0.15%) BS7799
12 1 (0.15%) GMP
12 1 (0.15%) HL7
System Software
1 201 (31.07%) Active Directory
2 66 (10.20%) VMware Infrastructure
3 25 (3.86%) Hyper-V
4 18 (2.78%) vSphere
5 13 (2.01%) XenApp
6 12 (1.85%) Docker
7 11 (1.70%) VMware ESXi
8 10 (1.55%) VMware Workstation
8 10 (1.55%) XenDesktop
9 9 (1.39%) Virtual Machines
10 6 (0.93%) Terminal Services
10 6 (0.93%) Virtual Desktop
10 6 (0.93%) VMware NSX
11 4 (0.62%) Microsoft App-V
11 4 (0.62%) NFS
11 4 (0.62%) Shibboleth
12 3 (0.46%) Citrix Hypervisor
12 3 (0.46%) vCloud
13 2 (0.31%) DFS Replication
13 2 (0.31%) Virtual Servers
Systems Management
1 46 (7.11%) SCCM
2 23 (3.55%) SCOM
3 17 (2.63%) Kubernetes
4 10 (1.55%) Microsoft Data Protection Manager
4 10 (1.55%) Single Sign-On
5 9 (1.39%) Puppet
5 9 (1.39%) Terraform
6 8 (1.24%) Microsoft Intune
7 7 (1.08%) AirWatch
7 7 (1.08%) Ansible
7 7 (1.08%) WSUS
8 5 (0.77%) Packer
9 4 (0.62%) NetIQ Identity Manager
9 4 (0.62%) PingFederate
9 4 (0.62%) vMotion
10 3 (0.46%) Backup Exec
10 3 (0.46%) Failover Clustering
10 3 (0.46%) Jamf Pro
10 3 (0.46%) McAfee ePO
10 3 (0.46%) Norton AntiVirus
Vendors
1 191 (29.52%) Microsoft
2 114 (17.62%) VMware
3 108 (16.69%) Cisco
4 94 (14.53%) Citrix
5 51 (7.88%) Oracle
6 45 (6.96%) ServiceNow
7 28 (4.33%) NetApp
8 24 (3.71%) iManage
9 22 (3.40%) Dynatrace
10 19 (2.94%) HP
11 16 (2.47%) Apple
12 15 (2.32%) SolarWinds
13 13 (2.01%) Palo Alto
13 13 (2.01%) Remedy
14 11 (1.70%) SAP
15 10 (1.55%) Red Hat
16 8 (1.24%) IBM
16 8 (1.24%) Polycom
17 7 (1.08%) Dell
17 7 (1.08%) Virgin Media