Period
to 20 May 2019

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 20 May 2019 with a comparison to the same period in the previous 2 years.

IT Infrastructure Library (ITIL)
England > North West
6 months to
20 May 2019
Same period 2018 Same period 2017
Rank 27 32 24
Rank change year-on-year +5 -8 -5
Permanent jobs citing ITIL 778 881 1,001
As % of all permanent IT jobs advertised in the North West 7.71% 7.22% 8.06%
As % of the Processes & Methodologies category 8.28% 7.80% 8.73%
Number of salaries quoted 591 640 809
North West median annual salary £42,000 £39,000 £40,000
Median salary % change year-on-year +7.69% -2.50% -2.44%
10th Percentile £21,250 £20,613 £21,500
90th Percentile £62,500 £63,500 £62,750
England median annual salary £45,000 £45,000 £44,000
% change year-on-year - +2.27% -2.22%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 9,396 11,294 11,461
As % of all permanent IT jobs advertised in the North West 93.16% 92.54% 92.23%
Number of salaries quoted 6,971 9,043 9,491
North West median annual salary £45,000 £45,000 £40,000
Median salary % change year-on-year - +12.50% -
10th Percentile £27,500 £27,000 £26,000
90th Percentile £70,000 £67,500 £62,500
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

ITIL
Job Vacancy Trend in the North West

Job postings citing ITIL as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for ITIL in the North West

ITIL
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL in the North West.

Salary trend for ITIL in the North West

ITIL
Salary Histogram in the North West

The salary distribution of IT jobs citing ITIL in the North West over the 6 months to 20 May 2019.

Salary histogram for ITIL in the North West

ITIL
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the North West region over the 6 months to 20 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +15 434 £42,500 +13.33% 9
Cheshire +7 166 £42,500 -5.56% 8
Merseyside +4 116 £42,500 +21.43% 3
Lancashire -17 51 £29,000 -17.14% 1
ITIL
England

For the 6 months to 20 May 2019, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for ITIL.

1 306 (39.33%) Windows
2 244 (31.36%) Active Directory
3 241 (30.98%) Microsoft
4 203 (26.09%) Service Management
5 185 (23.78%) Finance
6 146 (18.77%) Windows Server
7 145 (18.64%) VMware
8 143 (18.38%) Office 365
9 132 (16.97%) ITIL Certification
10 130 (16.71%) Problem-Solving
11 127 (16.32%) Service Delivery
12 123 (15.81%) Cisco
13 119 (15.30%) Analytical Skills
14 115 (14.78%) ITIL V3
15 105 (13.50%) Incident Management
16 102 (13.11%) SLA
16 102 (13.11%) DNS
17 99 (12.72%) Agile Software Development
18 95 (12.21%) Problem Management
19 90 (11.57%) Microsoft Office
20 85 (10.93%) SQL
20 85 (10.93%) Windows 7
21 84 (10.80%) Windows 10
21 84 (10.80%) Change Management
22 82 (10.54%) Information Security
23 81 (10.41%) MS Exchange
23 81 (10.41%) Microsoft Azure
24 80 (10.28%) Citrix
25 78 (10.03%) Hyper-V
26 77 (9.90%) Stakeholder Management

ITIL
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 81 (10.41%) MS Exchange
2 55 (7.07%) SharePoint
3 34 (4.37%) IIS
4 31 (3.98%) Tomcat
5 29 (3.73%) Apache
6 28 (3.60%) Exchange Server 2010
7 25 (3.21%) Skype for Business
8 14 (1.80%) Exchange Server 2013
9 9 (1.16%) WebLogic
10 8 (1.03%) Blackberry Enterprise Server
11 7 (0.90%) Exchange Server 2003
11 7 (0.90%) IBM Notes
12 6 (0.77%) Confluence
13 5 (0.64%) SharePoint 2013
14 3 (0.39%) BizTalk Server
14 3 (0.39%) NetWeaver
15 2 (0.26%) Exchange Server 2007
15 2 (0.26%) WebSphere
16 1 (0.13%) MS Project Server
16 1 (0.13%) OpenStack
Applications
1 90 (11.57%) Microsoft Office
2 38 (4.88%) Microsoft Excel
3 15 (1.93%) Microsoft PowerPoint
4 9 (1.16%) MS Visio
5 5 (0.64%) Adobe XD
5 5 (0.64%) UXPin
6 4 (0.51%) Microsoft Project
7 2 (0.26%) Acrobat
Business Applications
1 7 (0.90%) Remedy ITSM
2 5 (0.64%) SAP SD
3 3 (0.39%) Dynamics CRM
3 3 (0.39%) Oracle Applications
3 3 (0.39%) Oracle EBS
3 3 (0.39%) Oracle EBS R12
3 3 (0.39%) Oracle iProcurement
3 3 (0.39%) Oracle Procure-to-Pay
3 3 (0.39%) SAP BPC
3 3 (0.39%) Visualfiles
4 2 (0.26%) SAP MM
5 1 (0.13%) Dynamics GP
5 1 (0.13%) Infor SunSystems
5 1 (0.13%) SAP S/4HANA
Cloud Services
1 143 (18.38%) Office 365
2 81 (10.41%) Microsoft Azure
3 41 (5.27%) Amazon AWS
4 20 (2.57%) Azure Active Directory
5 18 (2.31%) AWS CloudFormation
6 15 (1.93%) Power Platform
7 10 (1.29%) G Suite
8 5 (0.64%) Lucidchart
8 5 (0.64%) SaaS
9 4 (0.51%) Cloud Computing
9 4 (0.51%) Mimecast
9 4 (0.51%) Yammer
10 1 (0.13%) Amazon CloudWatch
10 1 (0.13%) Amazon EC2
10 1 (0.13%) Dropbox
10 1 (0.13%) Google Cloud Platform
10 1 (0.13%) IaaS
10 1 (0.13%) OpenShift
Communications & Networking
1 102 (13.11%) DNS
2 76 (9.77%) DHCP
3 75 (9.64%) WAN
4 73 (9.38%) Firewall
4 73 (9.38%) LAN
5 62 (7.97%) TCP/IP
6 61 (7.84%) Internet
7 46 (5.91%) Wireless
8 42 (5.40%) Network Security
9 35 (4.50%) VPN
10 30 (3.86%) SAN
10 30 (3.86%) Skype
11 28 (3.60%) Broadband
12 20 (2.57%) SSL
12 20 (2.57%) Wi-Fi
13 19 (2.44%) BGP
13 19 (2.44%) OSPF
14 18 (2.31%) VoIP
15 16 (2.06%) Cisco IOS
16 15 (1.93%) MPLS
Database & Business Intelligence
1 57 (7.33%) SQL Server
2 33 (4.24%) SQL Server Reporting Services
3 22 (2.83%) SQL Server 2012
3 22 (2.83%) SQL Server Integration Services
4 15 (1.93%) Power BI
5 8 (1.03%) BusinessObjects
6 5 (0.64%) Relational Database
7 4 (0.51%) Oracle Database
8 2 (0.26%) Data Warehouse
8 2 (0.26%) DB2
8 2 (0.26%) MS Access
8 2 (0.26%) NoSQL
8 2 (0.26%) Oracle Database 11g
8 2 (0.26%) QlikView
8 2 (0.26%) RDBMS
8 2 (0.26%) SQL Server 2008
9 1 (0.13%) Amazon DynamoDB
9 1 (0.13%) PostgreSQL
9 1 (0.13%) Redis
9 1 (0.13%) SAP HANA
Development Applications
1 11 (1.41%) JIRA
2 7 (0.90%) Balsamiq
3 2 (0.26%) MSI
3 2 (0.26%) Oracle APEX
3 2 (0.26%) Team Foundation Server
4 1 (0.13%) Atlassian Bamboo
4 1 (0.13%) Bitbucket
4 1 (0.13%) Bitbucket Server
4 1 (0.13%) CruiseControl
4 1 (0.13%) EasyMock
4 1 (0.13%) Git (software)
4 1 (0.13%) Hudson
4 1 (0.13%) Jenkins
4 1 (0.13%) JUnit
4 1 (0.13%) ReSharper
4 1 (0.13%) SonarQube
4 1 (0.13%) Subversion
4 1 (0.13%) Visual Studio
General
1 185 (23.78%) Finance
2 54 (6.94%) Telecoms
3 44 (5.66%) Law
4 41 (5.27%) Legal
5 39 (5.01%) Banking
6 24 (3.08%) Manufacturing
7 23 (2.96%) Retail
8 10 (1.29%) Billing
9 6 (0.77%) Back Office
9 6 (0.77%) German Language
9 6 (0.77%) Marketing
10 5 (0.64%) Investment Banking
11 4 (0.51%) Automotive
11 4 (0.51%) Digital Economy
11 4 (0.51%) Games
11 4 (0.51%) Military
12 3 (0.39%) French Language
12 3 (0.39%) Italian Language
12 3 (0.39%) Spanish Language
13 2 (0.26%) Portuguese Language
Job Titles
1 190 (24.42%) Analyst
2 72 (9.25%) Support Analyst
3 65 (8.35%) Service Manager
4 53 (6.81%) Infrastructure Engineer
5 51 (6.56%) Service Analyst
6 40 (5.14%) Applications Support
6 40 (5.14%) IT Support
7 37 (4.76%) IT Engineer
7 37 (4.76%) Service Desk Analyst
8 36 (4.63%) Network Engineer
9 35 (4.50%) 2nd Line Support
10 34 (4.37%) Consultant
10 34 (4.37%) Support Engineer
11 33 (4.24%) 3rd Line Engineer
12 31 (3.98%) SQL Analyst
13 30 (3.86%) Team Leader
14 27 (3.47%) Delivery Manager
14 27 (3.47%) IT Analyst
15 25 (3.21%) IT Manager
16 22 (2.83%) Desktop Support
Libraries, Frameworks & Software Standards
1 24 (3.08%) Web Services
2 13 (1.67%) HTML
2 13 (1.67%) XML
3 11 (1.41%) Middleware
3 11 (1.41%) Software Packaging
4 9 (1.16%) .NET
4 9 (1.16%) Apache Flex
5 8 (1.03%) 802.1X
5 8 (1.03%) REST
6 5 (0.64%) SOAP
7 4 (0.51%) Flash
8 3 (0.39%) Oracle Fusion
8 3 (0.39%) SAP Basis
8 3 (0.39%) WAP
9 2 (0.26%) MSMQ
9 2 (0.26%) SailPoint
9 2 (0.26%) Spring
10 1 (0.13%) LDAP
10 1 (0.13%) ODBC
10 1 (0.13%) XSLT
Miscellaneous
1 119 (15.30%) Analytical Skills
2 56 (7.20%) Management Information System
3 48 (6.17%) Data Centre
4 43 (5.53%) Self-Motivation
5 40 (5.14%) PKI
6 26 (3.34%) Smart Meter
7 18 (2.31%) Internet of Things
8 17 (2.19%) Replication
9 16 (2.06%) Smartphone
10 15 (1.93%) Virtual Team
11 11 (1.41%) Blackberry
11 11 (1.41%) Driving Licence
11 11 (1.41%) Enterprise Software
12 9 (1.16%) Fintech
13 7 (0.90%) Data Protection Act
13 7 (0.90%) e-Learning
13 7 (0.90%) Greenfield Project
13 7 (0.90%) iPhone
13 7 (0.90%) User Experience
14 6 (0.77%) CESG
Operating Systems
1 306 (39.33%) Windows
2 146 (18.77%) Windows Server
3 85 (10.93%) Windows 7
4 84 (10.80%) Windows 10
5 76 (9.77%) Windows Server 2012
6 39 (5.01%) Linux
7 35 (4.50%) Windows Server 2008
8 29 (3.73%) Unix
9 15 (1.93%) Windows 8
10 10 (1.29%) Red Hat Enterprise Linux
11 9 (1.16%) Windows Server 2003
12 8 (1.03%) Android
13 7 (0.90%) Mac OS X
13 7 (0.90%) Windows XP
14 6 (0.77%) Windows 2000 Server
15 4 (0.51%) Data ONTAP
15 4 (0.51%) Mac OS
16 1 (0.13%) AIX
16 1 (0.13%) CentOS
Processes & Methodologies
1 203 (26.09%) Service Management
2 130 (16.71%) Problem-Solving
3 127 (16.32%) Service Delivery
4 115 (14.78%) ITIL V3
5 105 (13.50%) Incident Management
6 99 (12.72%) Agile Software Development
7 95 (12.21%) Problem Management
8 84 (10.80%) Change Management
9 82 (10.54%) Information Security
10 77 (9.90%) Stakeholder Management
11 67 (8.61%) Project Management
12 60 (7.71%) Infrastructure Engineering
13 58 (7.46%) Disaster Recovery
14 56 (7.20%) ITSM
15 53 (6.81%) Mentoring
16 52 (6.68%) DevOps
17 46 (5.91%) Coaching
17 46 (5.91%) PRINCE2
18 44 (5.66%) Release Management
19 43 (5.53%) Risk Management
Programming Languages
1 85 (10.93%) SQL
2 73 (9.38%) PowerShell
3 30 (3.86%) T-SQL
4 21 (2.70%) Java
5 16 (2.06%) Python
6 12 (1.54%) PL/SQL
7 9 (1.16%) C
8 6 (0.77%) JavaScript
9 4 (0.51%) Perl
10 3 (0.39%) COBOL
11 2 (0.26%) C#
11 2 (0.26%) VB
11 2 (0.26%) VBScript
12 1 (0.13%) C++
12 1 (0.13%) JCL
12 1 (0.13%) PHP
12 1 (0.13%) R
12 1 (0.13%) Ruby
12 1 (0.13%) Shell Script
12 1 (0.13%) XPath
Qualifications
1 132 (16.97%) ITIL Certification
2 58 (7.46%) Degree
3 57 (7.33%) Microsoft Certification
4 47 (6.04%) Cisco Certification
5 43 (5.53%) CCNA
6 36 (4.63%) CCNP
7 35 (4.50%) MCSE
8 32 (4.11%) Security Cleared
9 29 (3.73%) CISSP
9 29 (3.73%) ITIL Foundation Certificate
9 29 (3.73%) MCSA
10 28 (3.60%) MCP
11 21 (2.70%) CISM
12 19 (2.44%) SC Cleared
13 17 (2.19%) CCIE
14 14 (1.80%) VMware Certified Professional (VCP)
15 11 (1.41%) CISA
16 9 (1.16%) ISO 27001 Lead Auditor
17 8 (1.03%) A+ Certification
17 8 (1.03%) CISMP
Quality Assurance & Compliance
1 102 (13.11%) SLA
2 44 (5.66%) ISO/IEC 27001
3 34 (4.37%) GDPR
4 15 (1.93%) ISO 9001
5 13 (1.67%) ISO 22301
6 12 (1.54%) PMO
7 11 (1.41%) ISO/IEC 20000
8 9 (1.16%) Sarbanes-Oxley
9 8 (1.03%) ISO/IEC 27005
9 8 (1.03%) PCI DSS
10 5 (0.64%) ISO 9000
11 4 (0.51%) Cyber Essentials
11 4 (0.51%) Cyber Essentials PLUS
11 4 (0.51%) Data Quality
11 4 (0.51%) Disclosure Scotland
11 4 (0.51%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 3 (0.39%) COBIT
12 3 (0.39%) ISO 14001
12 3 (0.39%) QA
System Software
1 244 (31.36%) Active Directory
2 78 (10.03%) Hyper-V
3 64 (8.23%) VMware Infrastructure
4 20 (2.57%) Docker
4 20 (2.57%) Virtual Servers
5 19 (2.44%) vSphere
6 15 (1.93%) Terminal Server
7 12 (1.54%) XenApp
8 9 (1.16%) Virtual Machines
9 8 (1.03%) Terminal Services
9 8 (1.03%) XenDesktop
10 7 (0.90%) BitLocker
10 7 (0.90%) Microsoft Virtual Server
11 4 (0.51%) NFS
11 4 (0.51%) VMware ESXi
11 4 (0.51%) VMware NSX
12 3 (0.39%) Virtual Desktop
12 3 (0.39%) VMware Workstation
13 2 (0.26%) Firmware
13 2 (0.26%) vCloud
Systems Management
1 52 (6.68%) SCCM
2 19 (2.44%) Opscode Chef
2 19 (2.44%) Puppet
2 19 (2.44%) Terraform
3 12 (1.54%) Single Sign-On
4 10 (1.29%) WSUS
5 7 (0.90%) Failover Clustering
6 6 (0.77%) Backup Exec
6 6 (0.77%) Cisco UCCX
6 6 (0.77%) SCOM
7 4 (0.51%) Cisco CUCM
7 4 (0.51%) Microsoft Intune
7 4 (0.51%) Nagios
8 3 (0.39%) Microsoft Data Protection Manager
9 2 (0.26%) BladeLogic
9 2 (0.26%) FortiGate
9 2 (0.26%) SCOrch
10 1 (0.13%) Control-M
10 1 (0.13%) Netcool
10 1 (0.13%) Norton AntiVirus
Vendors
1 241 (30.98%) Microsoft
2 145 (18.64%) VMware
3 123 (15.81%) Cisco
4 80 (10.28%) Citrix
5 27 (3.47%) NetApp
6 26 (3.34%) SAP
7 23 (2.96%) Remedy
8 21 (2.70%) Meraki
8 21 (2.70%) ServiceNow
9 17 (2.19%) Apple
9 17 (2.19%) Red Hat
10 16 (2.06%) Fortinet
11 14 (1.80%) Oracle
11 14 (1.80%) Veeam
12 13 (1.67%) iManage
13 12 (1.54%) F5
13 12 (1.54%) IBM
14 11 (1.41%) Avaya
15 9 (1.16%) BT
15 9 (1.16%) SolarWinds