Period
to 28 May 2020

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 28 May 2020 with a comparison to the same period in the previous 2 years.

ITIL
England > North West
6 months to
28 May 2020
Same period 2019 Same period 2018
Rank 24 27 34
Rank change year-on-year +3 +7 -6
Permanent jobs citing ITIL 484 787 887
As % of all permanent jobs advertised in the North West 7.71% 7.76% 7.29%
As % of the Processes & Methodologies category 8.36% 8.30% 7.87%
Number of salaries quoted 381 617 653
Median annual salary £41,500 £42,500 £39,000
Median salary % change year-on-year -2.35% +8.97% -2.50%
10th Percentile £23,500 £21,750 £20,700
90th Percentile £65,000 £62,856 £63,700
England median annual salary £48,750 £45,000 £45,000
% change year-on-year +8.33% - +2.27%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 5,789 9,487 11,268
As % of all permanent IT jobs advertised in the North West 92.17% 93.51% 92.66%
Number of salaries quoted 4,594 7,054 9,029
Median annual salary £50,000 £45,000 £45,000
Median salary % change year-on-year +11.11% - +12.50%
10th Percentile £29,250 £27,500 £26,750
90th Percentile £70,000 £70,000 £67,500
England median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% -

ITIL
Job Vacancy Trend in the North West

Job postings citing ITIL as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for ITIL in the North West

ITIL
Salary Trend in the North West

3-month moving average salary quoted in jobs citing ITIL in the North West.

Salary trend for ITIL in the North West

ITIL
Salary Histogram in the North West

Salary distribution for jobs citing ITIL in the North West over the 6 months to 28 May 2020.

Salary histogram for ITIL in the North West

ITIL
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the North West region over the 6 months to 28 May 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -3 243 £40,000 -6.98% 12
Merseyside +6 131 £44,625 +5.00% 6
Cheshire -25 53 £45,000 -4.76% 8
Lancashire +19 26 £44,327 +52.85% 4
Cumbria - 19 £50,000 - 2
ITIL
England

For the 6 months to 28 May 2020, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for ITIL.

1 202 (41.74%) Windows
2 147 (30.37%) Microsoft
3 121 (25.00%) Active Directory
4 118 (24.38%) Office 365
5 110 (22.73%) Service Management
6 108 (22.31%) Finance
7 93 (19.21%) Degree
8 89 (18.39%) Windows Server
9 88 (18.18%) SLA
10 86 (17.77%) Azure
11 84 (17.36%) Agile Software Development
12 81 (16.74%) SQL
13 75 (15.50%) ITIL Certification
14 74 (15.29%) Microsoft Office
15 72 (14.88%) Problem-Solving
16 66 (13.64%) Windows 10
16 66 (13.64%) Change Management
17 64 (13.22%) Service Delivery
18 60 (12.40%) Release Management
18 60 (12.40%) Infrastructure Engineering
19 59 (12.19%) VMware
20 58 (11.98%) ITIL V3
21 57 (11.78%) Analytical Skills
22 55 (11.36%) Citrix
23 52 (10.74%) PRINCE2
23 52 (10.74%) Incident Management
24 50 (10.33%) Linux
25 49 (10.12%) Project Management
25 49 (10.12%) PowerShell
26 48 (9.92%) Management Information System

ITIL
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 39 (8.06%) SharePoint
2 28 (5.79%) MS Exchange
3 22 (4.55%) IIS
4 15 (3.10%) Confluence
5 9 (1.86%) Apache
5 9 (1.86%) Tomcat
6 7 (1.45%) OpenStack
7 6 (1.24%) Elasticsearch
8 3 (0.62%) Exchange Server 2010
8 3 (0.62%) SAS
8 3 (0.62%) SharePoint 2013
8 3 (0.62%) Skype for Business
9 2 (0.41%) Oracle SOA Suite
9 2 (0.41%) SharePoint 2010
9 2 (0.41%) Sitefinity
10 1 (0.21%) CMS
10 1 (0.21%) Exchange Server 2013
Applications
1 74 (15.29%) Microsoft Office
2 35 (7.23%) Microsoft Excel
3 25 (5.17%) Microsoft PowerPoint
4 7 (1.45%) Microsoft Project
4 7 (1.45%) MS Visio
5 3 (0.62%) SPSS
Business Applications
1 8 (1.65%) Remedy ITSM
2 4 (0.83%) SAP MM
2 4 (0.83%) SAP SD
3 2 (0.41%) Oracle EBS
4 1 (0.21%) Oracle Applications
4 1 (0.21%) Oracle EBS R12
4 1 (0.21%) Oracle iProcurement
4 1 (0.21%) Oracle Procure-to-Pay
4 1 (0.21%) SAP ERP
Cloud Services
1 118 (24.38%) Office 365
2 86 (17.77%) Azure
3 38 (7.85%) AWS
4 20 (4.13%) SaaS
5 19 (3.93%) Cloud Computing
6 12 (2.48%) IaaS
6 12 (2.48%) Power Platform
7 9 (1.86%) Dynamics 365
8 7 (1.45%) Azure Active Directory
8 7 (1.45%) PaaS
9 6 (1.24%) Amazon EC2
9 6 (1.24%) Amazon ECS
9 6 (1.24%) AWS CloudFormation
9 6 (1.24%) GCP
9 6 (1.24%) IBM Cloud
9 6 (1.24%) Slack
10 5 (1.03%) Logic Apps
11 4 (0.83%) Amazon CloudWatch
11 4 (0.83%) Amazon Glacier
11 4 (0.83%) Virtual Private Cloud
Communications & Networking
1 47 (9.71%) WAN
2 46 (9.50%) Firewall
3 42 (8.68%) LAN
4 30 (6.20%) TCP/IP
5 27 (5.58%) VPN
6 21 (4.34%) DNS
7 18 (3.72%) Internet
8 17 (3.51%) DHCP
9 13 (2.69%) MPLS
10 11 (2.27%) Network Security
10 11 (2.27%) Wireless
11 10 (2.07%) Remote Desktop
11 10 (2.07%) SAN
11 10 (2.07%) Unified Communications
12 9 (1.86%) Cisco Nexus
12 9 (1.86%) SSL
13 8 (1.65%) IP Telephony
14 7 (1.45%) BGP
14 7 (1.45%) DSL
14 7 (1.45%) Wi-Fi
Database & Business Intelligence
1 40 (8.26%) SQL Server
2 21 (4.34%) SQL Server 2012
3 13 (2.69%) NoSQL
4 12 (2.48%) Power BI
5 11 (2.27%) Big Data
6 8 (1.65%) InterSystems Cache
7 7 (1.45%) MySQL
8 6 (1.24%) Amazon DynamoDB
8 6 (1.24%) GIS
8 6 (1.24%) PostgreSQL
8 6 (1.24%) Redis
9 4 (0.83%) Amazon RDS
10 3 (0.62%) BusinessObjects
10 3 (0.62%) Data Mining
10 3 (0.62%) Oracle Database
10 3 (0.62%) Relational Database
11 2 (0.41%) Oracle Database 11g
11 2 (0.41%) RDBMS
11 2 (0.41%) SQL Server Integration Services
11 2 (0.41%) SQL Server Reporting Services
Development Applications
1 24 (4.96%) JIRA
2 9 (1.86%) Team Foundation Server
3 7 (1.45%) Jenkins
4 6 (1.24%) Bitbucket
4 6 (1.24%) Visual Studio Team System
5 5 (1.03%) Maven
6 3 (0.62%) MSI
7 2 (0.41%) Git (software)
7 2 (0.41%) Oracle APEX
7 2 (0.41%) Visual Studio
8 1 (0.21%) Bitbucket Server
8 1 (0.21%) CircleCI
8 1 (0.21%) Gradle
8 1 (0.21%) Oracle Forms
8 1 (0.21%) SonarQube
8 1 (0.21%) TeamCity
8 1 (0.21%) VSS/SourceSafe
General
1 108 (22.31%) Finance
2 34 (7.02%) Law
3 25 (5.17%) Retail
4 22 (4.55%) Public Sector
5 17 (3.51%) Legal
6 11 (2.27%) Banking
6 11 (2.27%) Manufacturing
7 10 (2.07%) Telecoms
8 7 (1.45%) Back Office
8 7 (1.45%) Billing
9 4 (0.83%) German Language
9 4 (0.83%) Local Government
9 4 (0.83%) Publishing
9 4 (0.83%) Spanish Language
10 3 (0.62%) Fire and Rescue
10 3 (0.62%) Italian Language
10 3 (0.62%) Police
11 2 (0.41%) Aerospace
11 2 (0.41%) French Language
12 1 (0.21%) Games
Job Titles
1 137 (28.31%) Analyst
2 48 (9.92%) Infrastructure Engineer
3 45 (9.30%) Support Analyst
4 36 (7.44%) Service Analyst
5 31 (6.40%) Service Desk Analyst
6 28 (5.79%) Applications Support
6 28 (5.79%) Service Manager
7 24 (4.96%) IT Engineer
8 21 (4.34%) 2nd Line Support
8 21 (4.34%) Applications Support Analyst
9 20 (4.13%) Project Manager
10 18 (3.72%) IT Support
11 16 (3.31%) IT Analyst
11 16 (3.31%) IT Manager
12 15 (3.10%) 3rd Line Engineer
12 15 (3.10%) Service Desk Engineer
13 13 (2.69%) Senior Infrastructure Engineer
13 13 (2.69%) Support Engineer
14 12 (2.48%) Help Desk Analyst
14 12 (2.48%) Network Engineer
Libraries, Frameworks & Software Standards
1 17 (3.51%) .NET
2 15 (3.10%) Web Services
3 13 (2.69%) XML
4 9 (1.86%) JSON
5 8 (1.65%) LDAP
6 6 (1.24%) .NET Framework
6 6 (1.24%) HTML
7 5 (1.03%) CSS
8 4 (0.83%) Node.js
9 2 (0.41%) Middleware
10 1 (0.21%) 802.1X
10 1 (0.21%) COM
10 1 (0.21%) D3.js
10 1 (0.21%) Oracle Fusion
Miscellaneous
1 57 (11.78%) Analytical Skills
2 48 (9.92%) Management Information System
3 34 (7.02%) Self-Motivation
4 19 (3.93%) Data Centre
5 14 (2.89%) PKI
6 10 (2.07%) e-Learning
6 10 (2.07%) Public Cloud
7 9 (1.86%) Video Conferencing
8 8 (1.65%) User Experience
9 7 (1.45%) Blackberry
9 7 (1.45%) Hybrid Cloud
10 6 (1.24%) Algorithms
10 6 (1.24%) CMDB
10 6 (1.24%) Smartphone
11 5 (1.03%) CCTV
11 5 (1.03%) IPTV
11 5 (1.03%) Smart Meter
12 4 (0.83%) Driving Licence
12 4 (0.83%) PMI
12 4 (0.83%) Virtual Team
Operating Systems
1 202 (41.74%) Windows
2 89 (18.39%) Windows Server
3 66 (13.64%) Windows 10
4 50 (10.33%) Linux
5 42 (8.68%) Windows Server 2012
6 37 (7.64%) Windows 7
7 30 (6.20%) Windows Server 2016
8 28 (5.79%) Unix
9 25 (5.17%) Windows Server 2008
10 10 (2.07%) Android
11 9 (1.86%) Apple iOS
12 8 (1.65%) HPUX
13 7 (1.45%) Red Hat Enterprise Linux
14 5 (1.03%) Windows 8
15 4 (0.83%) CentOS
15 4 (0.83%) Windows Server 2019
16 3 (0.62%) Windows Server 2003
17 2 (0.41%) Solaris
18 1 (0.21%) Mac OS
18 1 (0.21%) Mac OS X
Processes & Methodologies
1 110 (22.73%) Service Management
2 84 (17.36%) Agile Software Development
3 72 (14.88%) Problem-Solving
4 66 (13.64%) Change Management
5 64 (13.22%) Service Delivery
6 60 (12.40%) Infrastructure Engineering
6 60 (12.40%) Release Management
7 58 (11.98%) ITIL V3
8 52 (10.74%) Incident Management
8 52 (10.74%) PRINCE2
9 49 (10.12%) Project Management
10 47 (9.71%) ITSM
11 43 (8.88%) Computer Science
12 35 (7.23%) Cybersecurity
12 35 (7.23%) Service Design
13 33 (6.82%) Root Cause Analysis
14 31 (6.40%) DevOps
15 29 (5.99%) Mentoring
16 28 (5.79%) Configuration Management
16 28 (5.79%) Time Management
Programming Languages
1 81 (16.74%) SQL
2 49 (10.12%) PowerShell
3 28 (5.79%) Java
4 21 (4.34%) Python
5 20 (4.13%) T-SQL
6 13 (2.69%) JavaScript
7 12 (2.48%) Bash Shell
8 11 (2.27%) C#
9 6 (1.24%) Ruby
10 5 (1.03%) C
11 4 (0.83%) COBOL
12 3 (0.62%) PL/SQL
12 3 (0.62%) VBScript
13 2 (0.41%) Perl
13 2 (0.41%) PHP
14 1 (0.21%) Go
14 1 (0.21%) Shell Script
Qualifications
1 93 (19.21%) Degree
2 75 (15.50%) ITIL Certification
3 44 (9.09%) Security Cleared
4 34 (7.02%) Microsoft Certification
5 26 (5.37%) MCSE
6 22 (4.55%) MCP
7 20 (4.13%) Computer Science Degree
7 20 (4.13%) MCSA
7 20 (4.13%) SC Cleared
8 17 (3.51%) MCITP
9 13 (2.69%) CISSP
10 12 (2.48%) APMP
11 11 (2.27%) CISA
11 11 (2.27%) MCTS
12 10 (2.07%) Cisco Certification
13 9 (1.86%) RHCE
14 8 (1.65%) DV Cleared
15 7 (1.45%) CCNA
15 7 (1.45%) CISM
16 6 (1.24%) A+ Certification
Quality Assurance & Compliance
1 88 (18.18%) SLA
2 32 (6.61%) GDPR
3 14 (2.89%) ISO/IEC 27001
4 9 (1.86%) NIST
4 9 (1.86%) QA
5 8 (1.65%) PCI DSS
6 6 (1.24%) COBIT
7 2 (0.41%) Data Quality
7 2 (0.41%) Sarbanes-Oxley
8 1 (0.21%) HL7
8 1 (0.21%) ISO 31000
8 1 (0.21%) PMO
System Software
1 121 (25.00%) Active Directory
2 41 (8.47%) VMware Infrastructure
3 24 (4.96%) Hyper-V
4 19 (3.93%) Docker
5 15 (3.10%) XenApp
6 5 (1.03%) Microsoft App-V
7 4 (0.83%) XenDesktop
8 3 (0.62%) VMware ESXi
9 2 (0.41%) Virtual Machines
9 2 (0.41%) VMware Workstation
9 2 (0.41%) vSphere
10 1 (0.21%) Citrix Hypervisor
10 1 (0.21%) DFS Replication
Systems Management
1 19 (3.93%) Ansible
1 19 (3.93%) SCCM
2 18 (3.72%) Kubernetes
3 14 (2.89%) Puppet
4 12 (2.48%) Opscode Chef
4 12 (2.48%) SCOM
5 10 (2.07%) Terraform
6 9 (1.86%) Nagios
7 8 (1.65%) Cisco CUCM
8 6 (1.24%) BMC PATROL
8 6 (1.24%) Grafana
8 6 (1.24%) Kibana
8 6 (1.24%) OpenView
8 6 (1.24%) Tivoli
8 6 (1.24%) Tivoli Monitoring
8 6 (1.24%) vRealize
9 4 (0.83%) Microsoft Intune
10 3 (0.62%) AirWatch
10 3 (0.62%) EdgeSight
11 2 (0.41%) HP Fortify
Vendors
1 147 (30.37%) Microsoft
2 59 (12.19%) VMware
3 55 (11.36%) Citrix
4 45 (9.30%) Cisco
5 42 (8.68%) ServiceNow
6 13 (2.69%) Apple
6 13 (2.69%) Oracle
7 12 (2.48%) Remedy
7 12 (2.48%) SAP
8 11 (2.27%) IBM
9 10 (2.07%) Dynatrace
9 10 (2.07%) SolarWinds
9 10 (2.07%) Virgin Media
10 9 (1.86%) BMC
10 9 (1.86%) iManage
10 9 (1.86%) InterSystems
11 8 (1.65%) HP
11 8 (1.65%) SaltStack
12 7 (1.45%) F5
13 6 (1.24%) CA