Period
to 23 January 2019

The median annual salary for a Support Manager was £52,500 in advertised job vacancies in England during the 6 months to 23 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Manager
UK > England
6 months to
23 Jan 2019
Same period 2018 Same period 2017
Rank 710 696 653
Rank change year-on-year -14 -43 -28
Permanent jobs requiring a Support Manager 384 497 572
As % of all permanent IT jobs advertised in England 0.27% 0.30% 0.34%
As % of the Job Titles category 0.28% 0.32% 0.36%
Number of salaries quoted 300 395 469
England median annual salary £52,500 £50,000 £47,500
Median salary % change year-on-year +5.00% +5.26% +5.56%
10th Percentile £36,250 £35,000 £29,950
90th Percentile £80,000 £82,500 £71,250
UK median annual salary £52,500 £50,000 £47,500
% change year-on-year +5.00% +5.26% +5.56%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 135,331 157,223 160,319
% of permanent IT jobs with a recognized job title 95.91% 96.18% 96.56%
Number of salaries quoted 109,243 129,119 134,438
England median annual salary £51,000 £50,000 £47,500
Median salary % change year-on-year +2.00% +5.26% -
10th Percentile £28,250 £27,500 £27,500
90th Percentile £85,000 £80,000 £77,500
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +3.26%

Support Manager
Job Vacancy Trend in England

Job postings that featured Support Manager in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Manager in England

Support Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Manager in England.

Salary trend for Support Manager in England

Support Manager
Salary Histogram in England

The salary distribution of IT jobs citing Support Manager in England over the 6 months to 23 January 2019.

Salary histogram for Support Manager in England

Support Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Manager within the England region over the 6 months to 23 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -46 162 £58,500 +0.43% 12
South East +18 71 £50,000 - 8
North of England +34 48 £45,000 +5.88% 5
East of England +50 33 £75,000 +30.43% 4
Midlands +8 31 £50,000 +5.26% 7
South West +11 30 £40,000 -20.00% 2
North West +7 29 £45,000 +5.88% 3
West Midlands +14 17 £43,750 -7.89% 6
Yorkshire +48 15 £43,000 +4.24% 1
East Midlands +18 14 £50,000 +33.33% 1
North East +13 4 £46,880 +28.44% 1
Support Manager
UK

Support Manager Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 23 January 2019, Support Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Manager in the job title.

1 137 (35.68%) ITIL
2 123 (32.03%) Finance
3 112 (29.17%) Microsoft
4 85 (22.14%) Windows
5 83 (21.61%) SLA
6 75 (19.53%) Service Delivery
7 70 (18.23%) Stakeholder Management
8 63 (16.41%) Project Management
9 54 (14.06%) Problem-Solving
10 47 (12.24%) SQL
11 45 (11.72%) Active Directory
12 42 (10.94%) Microsoft Excel
13 40 (10.42%) Windows Server
14 39 (10.16%) Line Management
15 38 (9.90%) Office 365
16 35 (9.11%) Service Management
17 34 (8.85%) Management Information System
17 34 (8.85%) GDPR
18 32 (8.33%) CRM
19 31 (8.07%) Analytics
19 31 (8.07%) Performance Management
20 30 (7.81%) Statistics
20 30 (7.81%) Computer Science
20 30 (7.81%) Oracle
20 30 (7.81%) SQL Server
20 30 (7.81%) Service Delivery Management
21 29 (7.55%) Change Management
22 28 (7.29%) Agile Software Development
22 28 (7.29%) Microsoft Office
22 28 (7.29%) Data Protection

Support Manager Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (5.21%) SharePoint
2 14 (3.65%) BizTalk Server
3 9 (2.34%) MS Exchange
4 8 (2.08%) Apache
4 8 (2.08%) Skype for Business
5 5 (1.30%) IIS
6 3 (0.78%) Exchange Server 2007
6 3 (0.78%) Exchange Server 2013
6 3 (0.78%) WebSphere
7 2 (0.52%) WordPress
8 1 (0.26%) Confluence
8 1 (0.26%) Elasticsearch
8 1 (0.26%) Oracle Coherence
Applications
1 42 (10.94%) Microsoft Excel
2 28 (7.29%) Microsoft Office
3 25 (6.51%) Microsoft PowerPoint
4 6 (1.56%) MS Visio
5 4 (1.04%) Microsoft Project
5 4 (1.04%) Spreadsheet
6 3 (0.78%) AutoCAD
7 1 (0.26%) HipChat
Business Applications
1 14 (3.65%) Dynamics AX
2 10 (2.60%) Dynamics CRM
3 8 (2.08%) SAP BPC
4 4 (1.04%) Oracle Assets
4 4 (1.04%) Oracle Cash Management
4 4 (1.04%) Oracle EBS R12
4 4 (1.04%) Oracle Financials
4 4 (1.04%) Oracle General Ledger
4 4 (1.04%) Oracle Payables
4 4 (1.04%) Oracle Receivables
4 4 (1.04%) Salerio
5 3 (0.78%) Oracle EBS
6 2 (0.52%) Oracle Applications
6 2 (0.52%) Oracle Subledger Accounting
6 2 (0.52%) Summit
7 1 (0.26%) Cognos Controller
7 1 (0.26%) Hyperion Planning
7 1 (0.26%) Markit EDM
7 1 (0.26%) SAP SCM
7 1 (0.26%) thinkFolio
Cloud Services
1 38 (9.90%) Office 365
2 28 (7.29%) SaaS
3 27 (7.03%) Microsoft Azure
4 7 (1.82%) Amazon AWS
5 3 (0.78%) Azure Active Directory
5 3 (0.78%) Dynamics 365
5 3 (0.78%) PaaS
6 2 (0.52%) OneDrive
7 1 (0.26%) Datadog
7 1 (0.26%) Slack
Communications & Networking
1 27 (7.03%) DNS
2 23 (5.99%) TCP/IP
3 19 (4.95%) DHCP
4 18 (4.69%) Firewall
5 16 (4.17%) LAN
6 15 (3.91%) VPN
7 12 (3.13%) WAN
8 8 (2.08%) Skype
9 7 (1.82%) VLAN
10 6 (1.56%) VoIP
10 6 (1.56%) Wireless
11 4 (1.04%) SAN
12 3 (0.78%) DMZ
12 3 (0.78%) Ethernet
12 3 (0.78%) Extranet
12 3 (0.78%) H.323
12 3 (0.78%) Internet
12 3 (0.78%) ISDN
12 3 (0.78%) SSH
13 2 (0.52%) Intranet
Database & Business Intelligence
1 30 (7.81%) SQL Server
2 10 (2.60%) MySQL
3 7 (1.82%) EDMS
3 7 (1.82%) SQL Server Integration Services
4 6 (1.56%) Data Warehouse
5 5 (1.30%) SQL Server Reporting Services
6 3 (0.78%) Hadoop
6 3 (0.78%) NoSQL
6 3 (0.78%) Power BI
6 3 (0.78%) Relational Database
6 3 (0.78%) SQL Server 2005
6 3 (0.78%) SQL Server 2008
6 3 (0.78%) SQL Server 2012
7 2 (0.52%) Oracle BI Publisher
7 2 (0.52%) Oracle Smart View
7 2 (0.52%) QlikView
8 1 (0.26%) KDB
8 1 (0.26%) MongoDB
8 1 (0.26%) Qlik Sense
8 1 (0.26%) SQL Server Analysis Services
Development Applications
1 9 (2.34%) JIRA
2 4 (1.04%) Git (software)
2 4 (1.04%) Hudson
2 4 (1.04%) Team Foundation Server
3 3 (0.78%) Subversion
4 1 (0.26%) Airbrake
General
1 123 (32.03%) Finance
2 25 (6.51%) Pharmaceutical
3 16 (4.17%) Legal
4 14 (3.65%) Retail
5 11 (2.86%) Telecoms
6 9 (2.34%) Banking
7 7 (1.82%) Manufacturing
8 6 (1.56%) Advertising
8 6 (1.56%) Front Office
9 5 (1.30%) Billing
9 5 (1.30%) Law
10 4 (1.04%) Games
10 4 (1.04%) Marketing
11 3 (0.78%) Back Office
11 3 (0.78%) Cantonese Language
11 3 (0.78%) Japanese Language
11 3 (0.78%) Korean Language
12 1 (0.26%) Electronics
12 1 (0.26%) Financial Institution
12 1 (0.26%) General Ledger
Libraries, Frameworks & Software Standards
1 12 (3.13%) .NET
2 9 (2.34%) FIX Protocol
3 7 (1.82%) Web Services
4 5 (1.30%) CSS
4 5 (1.30%) SOAP
4 5 (1.30%) XML
5 4 (1.04%) RabbitMQ
5 4 (1.04%) REST
6 3 (0.78%) ASP.NET
6 3 (0.78%) CodeIgniter
6 3 (0.78%) HTML
6 3 (0.78%) JSON
6 3 (0.78%) Kafka
6 3 (0.78%) LAMP
6 3 (0.78%) Middleware
7 2 (0.52%) ASP.NET Core
7 2 (0.52%) jQuery
8 1 (0.26%) .NET Framework
8 1 (0.26%) Elastic Stack
8 1 (0.26%) WCF
Miscellaneous
1 34 (8.85%) Management Information System
2 22 (5.73%) Algorithms
3 14 (3.65%) Analytical Skills
3 14 (3.65%) Mobile App
3 14 (3.65%) Video Conferencing
4 13 (3.39%) Self-Motivation
5 9 (2.34%) NHS
6 8 (2.08%) Foreign Exchange (FX)
7 6 (1.56%) Data Centre
7 6 (1.56%) Fintech
8 4 (1.04%) Enterprise Software
8 4 (1.04%) Hedge funds
8 4 (1.04%) Online Games
9 3 (0.78%) Equities
9 3 (0.78%) Mobile Computing
10 2 (0.52%) Derivative
10 2 (0.52%) Fixed Income
10 2 (0.52%) Handset
10 2 (0.52%) iPhone
11 1 (0.26%) CMDB
Operating Systems
1 85 (22.14%) Windows
2 40 (10.42%) Windows Server
3 27 (7.03%) Linux
4 26 (6.77%) Windows 10
5 18 (4.69%) Unix
6 16 (4.17%) Windows 7
7 13 (3.39%) Windows Server 2012
8 10 (2.60%) Windows Server 2008
9 3 (0.78%) Windows 8
9 3 (0.78%) Windows XP
10 2 (0.52%) Mac OS
10 2 (0.52%) Mac OS X
11 1 (0.26%) Android
11 1 (0.26%) Red Hat Enterprise Linux
Processes & Methodologies
1 137 (35.68%) ITIL
2 75 (19.53%) Service Delivery
3 70 (18.23%) Stakeholder Management
4 63 (16.41%) Project Management
5 54 (14.06%) Problem-Solving
6 39 (10.16%) Line Management
7 35 (9.11%) Service Management
8 32 (8.33%) CRM
9 31 (8.07%) Analytics
9 31 (8.07%) Performance Management
10 30 (7.81%) Computer Science
10 30 (7.81%) Service Delivery Management
10 30 (7.81%) Statistics
11 29 (7.55%) Change Management
12 28 (7.29%) Agile Software Development
12 28 (7.29%) Data Protection
13 26 (6.77%) Coaching
13 26 (6.77%) Data Analysis
14 25 (6.51%) Continuous Improvement
14 25 (6.51%) People Management
Programming Languages
1 47 (12.24%) SQL
2 9 (2.34%) JavaScript
3 8 (2.08%) C#
3 8 (2.08%) PowerShell
4 6 (1.56%) Java
4 6 (1.56%) PHP
5 4 (1.04%) Python
6 3 (0.78%) ABAP
6 3 (0.78%) Bash Shell
6 3 (0.78%) C-shell
6 3 (0.78%) Perl
6 3 (0.78%) VBA
7 2 (0.52%) C
7 2 (0.52%) C++
8 1 (0.26%) ActionScript
8 1 (0.26%) ActionScript 2.0
8 1 (0.26%) PL/SQL
8 1 (0.26%) T-SQL
Qualifications
1 25 (6.51%) ITIL Certification
2 24 (6.25%) Degree
3 18 (4.69%) Microsoft Certification
4 7 (1.82%) MCSA
4 7 (1.82%) MCSE
5 4 (1.04%) HNC
5 4 (1.04%) HND
5 4 (1.04%) MCDST
6 3 (0.78%) Cisco Certification
7 2 (0.52%) CCNA
7 2 (0.52%) CCNP
7 2 (0.52%) Computer Science Degree
7 2 (0.52%) DBS Check
8 1 (0.26%) CCA
8 1 (0.26%) CISSP
8 1 (0.26%) Citrix Certification
8 1 (0.26%) CompTIA Security+
8 1 (0.26%) ITIL Foundation Certificate
8 1 (0.26%) JNCIA
8 1 (0.26%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 83 (21.61%) SLA
2 34 (8.85%) GDPR
3 7 (1.82%) PMO
4 6 (1.56%) ISO/IEC 27001
5 3 (0.78%) PCI DSS
6 2 (0.52%) Cyber Essentials
6 2 (0.52%) Cyber Essentials PLUS
6 2 (0.52%) QA
7 1 (0.26%) COBIT
7 1 (0.26%) Data Quality
7 1 (0.26%) Sarbanes-Oxley
System Software
1 45 (11.72%) Active Directory
2 11 (2.86%) Hyper-V
3 10 (2.60%) XenApp
4 8 (2.08%) VMware Infrastructure
5 7 (1.82%) Terminal Server
6 4 (1.04%) BitLocker
6 4 (1.04%) Virtual Machines
7 2 (0.52%) XenDesktop
8 1 (0.26%) Virtual Desktop
Systems Management
1 24 (6.25%) SCCM
2 7 (1.82%) WSUS
3 6 (1.56%) AirWatch
4 5 (1.30%) Jamf Pro
5 4 (1.04%) logstash
5 4 (1.04%) Microsoft Intune
5 4 (1.04%) Nagios
6 3 (0.78%) Backup Exec
6 3 (0.78%) Cisco CUCM
6 3 (0.78%) XenMobile
7 1 (0.26%) Ansible
7 1 (0.26%) Opscode Chef
7 1 (0.26%) Thomson Reuters DACS
Vendors
1 112 (29.17%) Microsoft
2 30 (7.81%) Oracle
3 24 (6.25%) Citrix
4 20 (5.21%) VMware
5 13 (3.39%) SAP
6 8 (2.08%) Cisco
6 8 (2.08%) Google
6 8 (2.08%) ServiceNow
6 8 (2.08%) WorldPay
7 6 (1.56%) Ivanti
8 5 (1.30%) Salesforce.com
8 5 (1.30%) Sybase
9 4 (1.04%) Avaya
9 4 (1.04%) Bloomberg
9 4 (1.04%) CheckPoint
9 4 (1.04%) IBM
9 4 (1.04%) McAfee
9 4 (1.04%) Riverbed
9 4 (1.04%) Symantec
9 4 (1.04%) Tableau