Period
to 19 November 2017

The median annual salary for a Support Manager was £50,000 in advertised job vacancies in England during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Manager
UK > England
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 690 616 642
Rank change year-on-year -74 +26 -20
Permanent jobs requiring a Support Manager 486 656 782
As % of all permanent IT jobs advertised in England 0.29% 0.37% 0.38%
As % of the Job Titles category 0.30% 0.38% 0.39%
Number of salaries quoted 366 572 659
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -5.00%
10th Percentile £31,250 £31,250 £32,500
90th Percentile £81,875 £72,500 £76,500
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -5.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 159903 171823 198391
% of permanent IT jobs with a recognized job title 95.70% 96.50% 96.50%
Number of salaries quoted 129207 145031 166378
England median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,250 £26,250
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

Support Manager
Job Vacancy Trend in England

Job postings that featured Support Manager in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Manager in England

Support Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Manager in England.

Salary trend for Support Manager in England

Support Manager
Salary Histogram in England

The salary distribution of IT jobs citing Support Manager in England over the 6 months to 19 November 2017.

Salary histogram for Support Manager in England

Support Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Manager within the England region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +52 271 £57,500 +9.52% 2
South East -16 53 £46,549 -11.34% 4
North of England 0 51 £37,500 -21.05% 1
Midlands -44 48 £47,500 -5.00% 4
South West +41 45 £50,000 +33.33% 1
North West +1 39 £37,500 -21.05% 1
West Midlands -11 35 £55,000 +26.80% 4
East of England -59 18 £41,500 -19.42%
East Midlands -18 13 £38,350 -30.27%
Yorkshire +18 11 £70,000 +35.92%
North East - 1 £36,500 -
Support Manager
UK

Support Manager Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 19 November 2017, Support Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Support Manager in the job title.

1 164 (33.74%) ITIL
2 152 (31.28%) Finance
3 117 (24.07%) Windows
4 97 (19.96%) Microsoft
5 86 (17.70%) SLA
6 85 (17.49%) Stakeholder Management
7 82 (16.87%) Analytical Skills
8 76 (15.64%) Front Office
9 75 (15.43%) Continuous Improvement
10 74 (15.23%) Active Directory
11 68 (13.99%) SQL
12 67 (13.79%) Asset Management
13 62 (12.76%) Equities
13 62 (12.76%) Service Delivery
14 61 (12.55%) SQL Server
15 60 (12.35%) Back Office
15 60 (12.35%) Banking
16 59 (12.14%) Incident Management
17 58 (11.93%) Project Management
18 52 (10.70%) Change Management
18 52 (10.70%) Service Management
19 51 (10.49%) SharePoint
19 51 (10.49%) Windows Server
20 48 (9.88%) Line Management
20 48 (9.88%) Microsoft Office
20 48 (9.88%) Investment Banking
20 48 (9.88%) Wealth Management
20 48 (9.88%) Office 365
21 47 (9.67%) Agile Software Development
22 45 (9.26%) Retail Banking

Support Manager Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 51 (10.49%) SharePoint
2 29 (5.97%) MS Exchange
3 9 (1.85%) Apache
3 9 (1.85%) Confluence
3 9 (1.85%) Exchange Server 2010
4 8 (1.65%) BizTalk Server
4 8 (1.65%) Skype for Business
5 7 (1.44%) Exchange Server 2013
5 7 (1.44%) Tomcat
6 6 (1.23%) IIS
7 5 (1.03%) Moodle
8 3 (0.62%) CMS
8 3 (0.62%) WebSphere
9 2 (0.41%) WebLogic
9 2 (0.41%) WebSphere Application Server
10 1 (0.21%) Apache Spark
10 1 (0.21%) Exchange Server 2007
10 1 (0.21%) OpenStack
10 1 (0.21%) SharePoint 2013
10 1 (0.21%) WordPress
Applications
1 48 (9.88%) Microsoft Office
2 17 (3.50%) Microsoft Excel
3 12 (2.47%) Microsoft PowerPoint
4 4 (0.82%) Spreadsheet
5 3 (0.62%) Microsoft Project
6 2 (0.41%) AutoCAD
6 2 (0.41%) MS Visio
7 1 (0.21%) CATIA
7 1 (0.21%) Siemens NX
Business Applications
1 12 (2.47%) Visualfiles
2 11 (2.26%) Dynamics CRM
3 5 (1.03%) Dynamics GP
4 4 (0.82%) BusinessWorks
5 2 (0.41%) Oracle EBS
5 2 (0.41%) Remedy ITSM
5 2 (0.41%) SAP R/3
6 1 (0.21%) BPCS
6 1 (0.21%) Dynamics AX
6 1 (0.21%) Eikon
6 1 (0.21%) Oracle Financials
6 1 (0.21%) Sage X3
6 1 (0.21%) Salesforce.com CRM
6 1 (0.21%) SAP FSCM
6 1 (0.21%) SAP MM
6 1 (0.21%) Unit4 Business World
6 1 (0.21%) Workday HCM
Cloud Services
1 48 (9.88%) Office 365
2 35 (7.20%) Microsoft Azure
3 17 (3.50%) SaaS
4 8 (1.65%) Amazon AWS
5 4 (0.82%) G Suite
6 1 (0.21%) Adobe Creative Cloud
6 1 (0.21%) Amazon EMR
6 1 (0.21%) Amazon Kinesis
Communications & Networking
1 27 (5.56%) DNS
1 27 (5.56%) TCP/IP
2 22 (4.53%) DHCP
3 20 (4.12%) LAN
3 20 (4.12%) WAN
4 17 (3.50%) Firewall
5 14 (2.88%) VLAN
6 10 (2.06%) Skype
7 7 (1.44%) Internet
8 6 (1.23%) SAN
8 6 (1.23%) VPN
9 5 (1.03%) CHAP
9 5 (1.03%) Network Security
9 5 (1.03%) Wireless
10 4 (0.82%) IP Telephony
10 4 (0.82%) Multicast
11 3 (0.62%) Cisco IPT
11 3 (0.62%) VoIP
12 2 (0.41%) SMS
12 2 (0.41%) SSL
Database & Business Intelligence
1 61 (12.55%) SQL Server
2 7 (1.44%) SQL Server Reporting Services
3 5 (1.03%) SQL Server Integration Services
4 4 (0.82%) BusinessObjects
4 4 (0.82%) Crystal Reports
4 4 (0.82%) PowerCenter
5 3 (0.62%) SQL Server 2012
5 3 (0.62%) SQL Server 2014
6 2 (0.41%) Hadoop
6 2 (0.41%) SQL Server 2008
7 1 (0.21%) Amazon Redshift
7 1 (0.21%) Apache Cassandra
7 1 (0.21%) Apache Hive
7 1 (0.21%) Big Data
7 1 (0.21%) Blockchain
7 1 (0.21%) Impala
7 1 (0.21%) MySQL
7 1 (0.21%) NoSQL
7 1 (0.21%) Redis
7 1 (0.21%) SQL Server 2005
Development Applications
1 10 (2.06%) JIRA
2 8 (1.65%) Subversion
2 8 (1.65%) Team Foundation Server
3 6 (1.23%) Atlassian Bamboo
3 6 (1.23%) ClearQuest
3 6 (1.23%) Sonatype Nexus
4 4 (0.82%) Octopus Deploy
4 4 (0.82%) TeamCity
5 2 (0.41%) ClearCase
6 1 (0.21%) Cucumber
6 1 (0.21%) Visual Studio
General
1 152 (31.28%) Finance
2 76 (15.64%) Front Office
3 60 (12.35%) Back Office
3 60 (12.35%) Banking
4 48 (9.88%) Investment Banking
5 45 (9.26%) Retail Banking
6 25 (5.14%) Legal
7 17 (3.50%) Retail
8 15 (3.09%) Law
9 11 (2.26%) Telecoms
10 8 (1.65%) Manufacturing
10 8 (1.65%) Marketing
11 7 (1.44%) Advertising
12 4 (0.82%) Automotive
12 4 (0.82%) Financial Institution
12 4 (0.82%) Military
13 3 (0.62%) Billing
13 3 (0.62%) Pharmaceutical
14 2 (0.41%) Games
Libraries, Frameworks & Software Standards
1 17 (3.50%) .NET
2 6 (1.23%) AngularJS
3 5 (1.03%) FIX Protocol
3 5 (1.03%) Web Services
4 4 (0.82%) REST
5 3 (0.62%) Flash
5 3 (0.62%) Middleware
6 2 (0.41%) CSS
6 2 (0.41%) HTML
6 2 (0.41%) Node.js
7 1 (0.21%) ASP.NET
7 1 (0.21%) EDI
7 1 (0.21%) jQuery
7 1 (0.21%) LAMP
7 1 (0.21%) scikit-learn
7 1 (0.21%) TensorFlow
7 1 (0.21%) WCF
7 1 (0.21%) WPF
Miscellaneous
1 82 (16.87%) Analytical Skills
2 62 (12.76%) Equities
3 18 (3.70%) Data Centre
3 18 (3.70%) Fixed Income
4 17 (3.50%) Management Information System
5 15 (3.09%) Hedge funds
6 12 (2.47%) Virtual Team
7 11 (2.26%) Computer Science
7 11 (2.26%) Enterprise Software
7 11 (2.26%) Reinsurance
8 10 (2.06%) Driving Licence
9 7 (1.44%) EPoS
9 7 (1.44%) Mobile Computing
10 6 (1.23%) Blackberry
11 5 (1.03%) PMI
11 5 (1.03%) SWIFT
11 5 (1.03%) VLE
12 4 (0.82%) Video\Live Streaming
13 3 (0.62%) Algorithms
13 3 (0.62%) Credit Risk
Operating Systems
1 117 (24.07%) Windows
2 51 (10.49%) Windows Server
3 24 (4.94%) Windows 10
3 24 (4.94%) Windows 7
4 19 (3.91%) Linux
5 17 (3.50%) Windows Server 2012
6 15 (3.09%) Windows Server 2008
7 13 (2.67%) Unix
8 3 (0.62%) Red Hat Enterprise Linux
9 2 (0.41%) Mac OS X
9 2 (0.41%) Solaris
9 2 (0.41%) Windows 8
10 1 (0.21%) Android
10 1 (0.21%) Mac OS
10 1 (0.21%) Windows XP
Processes & Methodologies
1 164 (33.74%) ITIL
2 85 (17.49%) Stakeholder Management
3 75 (15.43%) Continuous Improvement
4 67 (13.79%) Asset Management
5 62 (12.76%) Service Delivery
6 59 (12.14%) Incident Management
7 58 (11.93%) Project Management
8 52 (10.70%) Change Management
8 52 (10.70%) Service Management
9 48 (9.88%) Line Management
9 48 (9.88%) Wealth Management
10 47 (9.67%) Agile Software Development
11 36 (7.41%) People Management
12 30 (6.17%) Mentoring
13 27 (5.56%) CRM
13 27 (5.56%) Performance Management
13 27 (5.56%) Statistics
14 26 (5.35%) Problem Management
14 26 (5.35%) Process Improvement
15 22 (4.53%) Investment Management
Programming Languages
1 68 (13.99%) SQL
2 29 (5.97%) T-SQL
3 26 (5.35%) C#
4 20 (4.12%) Java
5 10 (2.06%) PowerShell
6 8 (1.65%) C
7 6 (1.23%) JavaScript
8 2 (0.41%) VB
8 2 (0.41%) VB.NET
9 1 (0.21%) AWK
9 1 (0.21%) Bash Shell
9 1 (0.21%) COBOL
9 1 (0.21%) Python
9 1 (0.21%) sed
9 1 (0.21%) VB6
Qualifications
1 42 (8.64%) Degree
2 35 (7.20%) Microsoft Certification
3 30 (6.17%) MCSE
4 22 (4.53%) MCSA
5 13 (2.67%) CCNA
5 13 (2.67%) Cisco Certification
6 12 (2.47%) CCNP
7 11 (2.26%) ITIL Certification
8 8 (1.65%) PMI Certification
9 7 (1.44%) SC Cleared
9 7 (1.44%) Security Cleared
10 6 (1.23%) MCP
11 4 (0.82%) MCTS
12 3 (0.62%) Computer Science Degree
12 3 (0.62%) PMP
13 2 (0.41%) APMP
13 2 (0.41%) CITP
13 2 (0.41%) MCITP
13 2 (0.41%) MOS
14 1 (0.21%) ACMT
Quality Assurance & Compliance
1 86 (17.70%) SLA
2 11 (2.26%) QA
3 6 (1.23%) ISO 9000
4 4 (0.82%) ISO 9001
4 4 (0.82%) ISO/IEC 20000
4 4 (0.82%) PMO
5 3 (0.62%) ISO/IEC 27001
6 2 (0.41%) P3O
7 1 (0.21%) Data Quality
7 1 (0.21%) ISO 22301
7 1 (0.21%) PCI DSS
7 1 (0.21%) Sarbanes-Oxley
System Software
1 74 (15.23%) Active Directory
2 26 (5.35%) VMware Infrastructure
3 11 (2.26%) XenApp
4 10 (2.06%) Hyper-V
5 6 (1.23%) Virtual Machines
6 3 (0.62%) VMware ESXi
6 3 (0.62%) vSphere
6 3 (0.62%) XenDesktop
7 2 (0.41%) Virtual Servers
8 1 (0.21%) Terminal Server
8 1 (0.21%) Terminal Services
8 1 (0.21%) VirtualBox
8 1 (0.21%) VMware Server
Systems Management
1 12 (2.47%) SCCM
2 9 (1.85%) Control-M
3 5 (1.03%) Backup Exec
4 3 (0.62%) Opscode Chef
4 3 (0.62%) Systems Management Server (SMS)
5 1 (0.21%) Microsoft Clustering
5 1 (0.21%) SCOM
5 1 (0.21%) Symantec Enterprise Vault
5 1 (0.21%) vMotion
5 1 (0.21%) WSUS
Vendors
1 97 (19.96%) Microsoft
2 38 (7.82%) VMware
3 30 (6.17%) Charles River
4 26 (5.35%) Citrix
5 21 (4.32%) Cisco
6 20 (4.12%) SAP
7 13 (2.67%) SimCorp
8 11 (2.26%) iManage
9 9 (1.85%) Avaya
10 8 (1.65%) Bloomberg
10 8 (1.65%) BMC
10 8 (1.65%) hybris
11 7 (1.44%) Atlassian
11 7 (1.44%) IBM
11 7 (1.44%) NetApp
11 7 (1.44%) Reuters
12 6 (1.23%) Apple
12 6 (1.23%) HP
12 6 (1.23%) Serena
12 6 (1.23%) Symantec