Period
to 15 November 2018

The median annual salary for a Support Manager was £50,000 in advertised job vacancies in England during the 6 months to 15 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Manager
UK > England
6 months to
15 Nov 2018
Same period 2017 Same period 2016
Rank 770 714 641
Rank change year-on-year -56 -73 +8
Permanent jobs requiring a Support Manager 362 489 670
As % of all permanent IT jobs advertised in England 0.24% 0.29% 0.37%
As % of the Job Titles category 0.25% 0.30% 0.38%
Number of salaries quoted 291 364 586
England median annual salary £50,000 £50,000 £50,000
10th Percentile £33,750 £31,250 £31,250
90th Percentile £75,000 £82,125 £71,875
UK median annual salary £50,000 £50,000 £50,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 145,583 162,315 174,205
% of permanent IT jobs with a recognized job title 95.98% 95.90% 96.60%
Number of salaries quoted 118,340 131,194 147,115
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +3.26%
10th Percentile £27,500 £27,500 £27,000
90th Percentile £83,750 £78,750 £77,500
UK median annual salary £50,000 £48,000 £47,500
% change year-on-year +4.17% +1.05% +5.56%

Support Manager
Job Vacancy Trend in England

Job postings that featured Support Manager in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Manager in England

Support Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Manager in England.

Salary trend for Support Manager in England

Support Manager
Salary Histogram in England

The salary distribution of IT jobs citing Support Manager in England over the 6 months to 15 November 2018.

Salary histogram for Support Manager in England

Support Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Manager within the England region over the 6 months to 15 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -65 153 £52,500 -7.49% 12
South East +33 61 £50,000 +7.41% 7
Midlands +24 48 £46,060 -0.41% 10
North of England +22 46 £43,000 +14.67% 14
West Midlands +36 33 £40,887 -25.66% 7
South West -8 29 £42,500 -15.00% 5
North West +21 24 £45,000 +20.00% 7
Yorkshire +35 20 £40,800 -41.71% 5
East of England +26 19 £75,000 +85.19% 2
East Midlands +7 15 £50,000 +30.38% 3
North East -4 2 £46,000 +26.03% 2
Support Manager
UK

Support Manager Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 15 November 2018, Support Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Manager in the job title.

1 142 (39.23%) Finance
2 139 (38.40%) ITIL
3 114 (31.49%) Microsoft
4 102 (28.18%) Windows
5 83 (22.93%) SLA
6 66 (18.23%) Service Delivery
7 53 (14.64%) Stakeholder Management
7 53 (14.64%) Active Directory
8 49 (13.54%) Windows Server
9 46 (12.71%) Oracle
10 40 (11.05%) Office 365
11 38 (10.50%) SQL
12 37 (10.22%) Problem-Solving
13 36 (9.94%) Project Management
14 35 (9.67%) Microsoft Office
14 35 (9.67%) Service Management
14 35 (9.67%) Windows 10
15 34 (9.39%) Management Information System
16 33 (9.12%) Performance Management
17 32 (8.84%) Microsoft Excel
17 32 (8.84%) Agile Software Development
18 31 (8.56%) VMware
18 31 (8.56%) SQL Server
18 31 (8.56%) DNS
18 31 (8.56%) Incident Management
18 31 (8.56%) Analytical Skills
19 30 (8.29%) CRM
19 30 (8.29%) GDPR
20 29 (8.01%) People Management
20 29 (8.01%) Microsoft Azure

Support Manager Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (5.52%) SharePoint
2 12 (3.31%) MS Exchange
3 11 (3.04%) BizTalk Server
4 9 (2.49%) Skype for Business
5 6 (1.66%) WordPress
6 5 (1.38%) IIS
7 4 (1.10%) Apache
8 3 (0.83%) Confluence
8 3 (0.83%) Exchange Server 2007
8 3 (0.83%) Exchange Server 2013
9 2 (0.55%) Moodle
9 2 (0.55%) WebSphere
9 2 (0.55%) WebSphere Application Server
10 1 (0.28%) Elasticsearch
10 1 (0.28%) Exchange Server 2010
10 1 (0.28%) Oracle Coherence
10 1 (0.28%) Smallworld
Applications
1 35 (9.67%) Microsoft Office
2 32 (8.84%) Microsoft Excel
3 19 (5.25%) Microsoft PowerPoint
4 7 (1.93%) Microsoft Project
4 7 (1.93%) MS Visio
5 4 (1.10%) Spreadsheet
6 3 (0.83%) AutoCAD
7 1 (0.28%) HipChat
Business Applications
1 12 (3.31%) Dynamics AX
2 10 (2.76%) Oracle Assets
2 10 (2.76%) Oracle Financials
2 10 (2.76%) Oracle General Ledger
2 10 (2.76%) Oracle Payables
2 10 (2.76%) Oracle Receivables
3 9 (2.49%) Dynamics CRM
3 9 (2.49%) Oracle Cash Management
3 9 (2.49%) Oracle EBS R12
4 8 (2.21%) HFM
5 5 (1.38%) Dynamics NAV
6 4 (1.10%) Hyperion Planning
7 3 (0.83%) Oracle EBS
7 3 (0.83%) Salerio
8 2 (0.55%) Oracle Applications
9 1 (0.28%) Oracle E-Business Tax
9 1 (0.28%) Remedy ITSM
9 1 (0.28%) SAP SCM
Cloud Services
1 40 (11.05%) Office 365
2 29 (8.01%) Microsoft Azure
3 27 (7.46%) SaaS
4 10 (2.76%) Amazon AWS
5 4 (1.10%) Dynamics 365
6 3 (0.83%) Azure Active Directory
6 3 (0.83%) PaaS
7 2 (0.55%) OneDrive
8 1 (0.28%) Amazon CloudWatch
8 1 (0.28%) AWS Lambda
8 1 (0.28%) Datadog
8 1 (0.28%) Serverless
8 1 (0.28%) Slack
Communications & Networking
1 31 (8.56%) DNS
2 26 (7.18%) DHCP
2 26 (7.18%) TCP/IP
3 21 (5.80%) LAN
4 17 (4.70%) WAN
5 16 (4.42%) Firewall
6 12 (3.31%) VPN
7 11 (3.04%) VLAN
8 9 (2.49%) SAN
8 9 (2.49%) Skype
8 9 (2.49%) Wireless
9 8 (2.21%) VoIP
10 4 (1.10%) Ethernet
10 4 (1.10%) Internet
11 3 (0.83%) Cisco ASA
11 3 (0.83%) Extranet
11 3 (0.83%) H.323
11 3 (0.83%) ISDN
11 3 (0.83%) SMS
11 3 (0.83%) WebEx
Database & Business Intelligence
1 31 (8.56%) SQL Server
2 10 (2.76%) Essbase
3 7 (1.93%) EDMS
4 5 (1.38%) Data Warehouse
4 5 (1.38%) Relational Database
4 5 (1.38%) SQL Server Integration Services
5 4 (1.10%) NoSQL
5 4 (1.10%) SQL Server Reporting Services
6 3 (0.83%) Hadoop
6 3 (0.83%) MySQL
6 3 (0.83%) SQL Server 2005
6 3 (0.83%) SQL Server 2008
6 3 (0.83%) SQL Server 2012
7 2 (0.55%) Blockchain
8 1 (0.28%) KDB
8 1 (0.28%) MongoDB
8 1 (0.28%) Power BI
8 1 (0.28%) QGIS
8 1 (0.28%) Qlik Sense
8 1 (0.28%) QlikView
Development Applications
1 9 (2.49%) JIRA
2 5 (1.38%) Git (software)
3 3 (0.83%) Hudson
3 3 (0.83%) Subversion
4 2 (0.55%) Oracle Forms
5 1 (0.28%) Airbrake
General
1 142 (39.23%) Finance
2 19 (5.25%) Telecoms
3 17 (4.70%) Games
4 16 (4.42%) Retail
5 15 (4.14%) Legal
6 11 (3.04%) Pharmaceutical
7 9 (2.49%) Billing
8 6 (1.66%) Manufacturing
9 5 (1.38%) Advertising
9 5 (1.38%) Marketing
10 4 (1.10%) Banking
11 3 (0.83%) Law
12 2 (0.55%) Electronics
13 1 (0.28%) Aerospace
13 1 (0.28%) Back Office
13 1 (0.28%) Financial Institution
13 1 (0.28%) Front Office
Libraries, Frameworks & Software Standards
1 11 (3.04%) .NET
2 8 (2.21%) Web Services
3 5 (1.38%) CSS
3 5 (1.38%) RabbitMQ
3 5 (1.38%) SOAP
3 5 (1.38%) XML
4 4 (1.10%) Middleware
4 4 (1.10%) REST
5 3 (0.83%) ASP.NET
5 3 (0.83%) CodeIgniter
5 3 (0.83%) FIX Protocol
5 3 (0.83%) JSON
5 3 (0.83%) Kafka
5 3 (0.83%) LAMP
6 2 (0.55%) ASP.NET Core
6 2 (0.55%) JDBC
6 2 (0.55%) jQuery
7 1 (0.28%) EDI
7 1 (0.28%) Elastic Stack
7 1 (0.28%) HTML
Miscellaneous
1 34 (9.39%) Management Information System
2 31 (8.56%) Analytical Skills
3 16 (4.42%) Video Conferencing
4 13 (3.59%) Computer Science
5 11 (3.04%) Data Centre
6 10 (2.76%) Mobile App
6 10 (2.76%) Self-Motivation
7 9 (2.49%) Client/Server
7 9 (2.49%) Fintech
7 9 (2.49%) NHS
8 8 (2.21%) Algorithms
9 6 (1.66%) Enterprise Software
10 5 (1.38%) Foreign Exchange (FX)
11 4 (1.10%) Online Games
12 3 (0.83%) Driving Licence
12 3 (0.83%) e-Learning
13 2 (0.55%) Handset
13 2 (0.55%) Hedge funds
13 2 (0.55%) iPad
13 2 (0.55%) iPhone
Operating Systems
1 102 (28.18%) Windows
2 49 (13.54%) Windows Server
3 35 (9.67%) Windows 10
4 26 (7.18%) Windows 7
5 24 (6.63%) Unix
6 22 (6.08%) Linux
7 19 (5.25%) Windows Server 2012
8 16 (4.42%) Windows Server 2008
9 7 (1.93%) Android
10 6 (1.66%) Apple iOS
11 5 (1.38%) Mac OS X
12 3 (0.83%) Mac OS X Server
12 3 (0.83%) Windows 8
12 3 (0.83%) Windows XP
13 2 (0.55%) AIX
13 2 (0.55%) CentOS
13 2 (0.55%) Mac OS
14 1 (0.28%) FreeBSD
14 1 (0.28%) HPUX
14 1 (0.28%) Solaris
Processes & Methodologies
1 139 (38.40%) ITIL
2 66 (18.23%) Service Delivery
3 53 (14.64%) Stakeholder Management
4 37 (10.22%) Problem-Solving
5 36 (9.94%) Project Management
6 35 (9.67%) Service Management
7 33 (9.12%) Performance Management
8 32 (8.84%) Agile Software Development
9 31 (8.56%) Incident Management
10 30 (8.29%) CRM
11 29 (8.01%) People Management
12 28 (7.73%) Continuous Improvement
13 27 (7.46%) Migration
14 26 (7.18%) Service Delivery Management
15 24 (6.63%) ITSM
15 24 (6.63%) Process Improvement
16 23 (6.35%) Data Management
16 23 (6.35%) Data Protection
16 23 (6.35%) Line Management
17 21 (5.80%) Statistics
Programming Languages
1 38 (10.50%) SQL
2 12 (3.31%) C#
3 11 (3.04%) JavaScript
3 11 (3.04%) PHP
4 8 (2.21%) PowerShell
5 6 (1.66%) Java
6 3 (0.83%) ABAP
6 3 (0.83%) Python
7 2 (0.55%) Shell Script
8 1 (0.28%) ActionScript
8 1 (0.28%) ActionScript 2.0
8 1 (0.28%) C
8 1 (0.28%) Magik
8 1 (0.28%) PL/SQL
8 1 (0.28%) T-SQL
Qualifications
1 28 (7.73%) Degree
2 25 (6.91%) ITIL Certification
3 24 (6.63%) Microsoft Certification
4 12 (3.31%) MCSE
5 11 (3.04%) MCSA
6 7 (1.93%) Cisco Certification
7 6 (1.66%) CCNA
8 5 (1.38%) VMware Certified Professional (VCP)
9 4 (1.10%) MCDST
10 3 (0.83%) Computer Science Degree
10 3 (0.83%) HNC
10 3 (0.83%) HND
11 2 (0.55%) CCNP
11 2 (0.55%) CISSP
11 2 (0.55%) CompTIA Security+
11 2 (0.55%) DBS Check
11 2 (0.55%) ITIL Foundation Certificate
11 2 (0.55%) JNCIA
12 1 (0.28%) CCA
12 1 (0.28%) Citrix Certification
Quality Assurance & Compliance
1 83 (22.93%) SLA
2 30 (8.29%) GDPR
3 14 (3.87%) QA
4 11 (3.04%) Sarbanes-Oxley
5 9 (2.49%) ISO/IEC 27001
6 6 (1.66%) PMO
7 3 (0.83%) Cyber Essentials
7 3 (0.83%) PCI DSS
8 2 (0.55%) Cyber Essentials PLUS
8 2 (0.55%) Data Quality
9 1 (0.28%) ISO/IEC 20000
System Software
1 53 (14.64%) Active Directory
2 18 (4.97%) Hyper-V
3 12 (3.31%) VMware Infrastructure
4 11 (3.04%) XenApp
5 10 (2.76%) Terminal Server
6 7 (1.93%) BitLocker
7 5 (1.38%) Virtual Machines
8 2 (0.55%) Virtual Desktop
8 2 (0.55%) XenDesktop
Systems Management
1 29 (8.01%) SCCM
2 10 (2.76%) WSUS
3 9 (2.49%) AirWatch
3 9 (2.49%) Jamf Pro
4 7 (1.93%) Microsoft Intune
5 4 (1.10%) Backup Exec
6 3 (0.83%) Cisco CUCM
6 3 (0.83%) logstash
6 3 (0.83%) Nagios
6 3 (0.83%) XenMobile
7 2 (0.55%) Systems Management Server (SMS)
8 1 (0.28%) Ansible
8 1 (0.28%) Opscode Chef
8 1 (0.28%) Thomson Reuters DACS
Vendors
1 114 (31.49%) Microsoft
2 46 (12.71%) Oracle
3 31 (8.56%) VMware
4 28 (7.73%) Citrix
5 11 (3.04%) Cisco
5 11 (3.04%) Concur
5 11 (3.04%) SAP
6 10 (2.76%) Google
6 10 (2.76%) Hyperion
7 9 (2.49%) Ivanti
7 9 (2.49%) Salesforce.com
8 8 (2.21%) Informatica
8 8 (2.21%) PeopleSoft
9 7 (1.93%) McAfee
10 4 (1.10%) Avaya
10 4 (1.10%) Bloomberg
10 4 (1.10%) CheckPoint
10 4 (1.10%) ServiceNow
10 4 (1.10%) Sybase
10 4 (1.10%) Symantec