Period
to 21 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 21 November 2017 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
England > North West
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 92 95 91
Rank change year-on-year +3 -4 -22
Permanent jobs citing CRM 431 399 416
As % of all permanent IT jobs advertised in the North West 3.23% 3.21% 3.21%
As % of the Processes & Methodologies category 3.60% 3.57% 3.59%
Number of salaries quoted 342 341 379
North West median annual salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.67% -3.54%
10th Percentile £26,250 £25,750 £21,500
90th Percentile £65,000 £69,000 £63,150
England median annual salary £47,500 £47,500 £47,500

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 11979 11171 11575
As % of all permanent IT jobs advertised in the North West 89.86% 89.81% 89.44%
Number of salaries quoted 9526 9316 9573
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +1.27%
10th Percentile £26,250 £26,250 £24,750
90th Percentile £65,000 £62,500 £60,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

CRM
Job Vacancy Trend in the North West

Job postings citing CRM as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for CRM in the North West

CRM
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM in the North West.

Salary trend for CRM in the North West

CRM
Salary Histogram in the North West

The salary distribution of IT jobs citing CRM in the North West over the 6 months to 21 November 2017.

Salary histogram for CRM in the North West

CRM
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the North West region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +7 267 £42,500 +6.25% 25
Cheshire -19 96 £35,000 +7.69% 15
Lancashire +9 40 £33,750 -3.57% 3
Merseyside -13 18 £31,500 -17.11% 2
Cumbria +6 1 - -
CRM
England

For the 6 months to 21 November 2017, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region with a requirement for CRM.

1 134 (31.09%) Microsoft
2 109 (25.29%) SQL
3 108 (25.06%) Dynamics CRM
4 93 (21.58%) Finance
5 77 (17.87%) SQL Server
6 75 (17.40%) Agile Software Development
7 71 (16.47%) .NET
8 68 (15.78%) ERP
9 66 (15.31%) C#
10 62 (14.39%) Degree
11 61 (14.15%) Windows
12 57 (13.23%) Mentoring
13 55 (12.76%) JavaScript
14 49 (11.37%) E-Commerce
15 46 (10.67%) Marketing
16 44 (10.21%) SAP
16 44 (10.21%) Business Intelligence
17 42 (9.74%) CSS
17 42 (9.74%) HTML
18 39 (9.05%) Project Management
19 38 (8.82%) Salesforce.com
19 38 (8.82%) Analytical Skills
20 37 (8.58%) Enterprise Software
21 36 (8.35%) Windows Server
22 33 (7.66%) MVC
23 32 (7.42%) ITIL
24 31 (7.19%) Oracle
24 31 (7.19%) Scrum
24 31 (7.19%) SQL Server Reporting Services
25 30 (6.96%) MySQL

CRM
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (4.64%) MS Exchange
1 20 (4.64%) SharePoint
2 11 (2.55%) Apache
3 6 (1.39%) CMS
3 6 (1.39%) Exchange Server 2010
3 6 (1.39%) Exchange Server 2013
4 4 (0.93%) IIS
5 3 (0.70%) BizTalk Server
5 3 (0.70%) Liferay
5 3 (0.70%) WebSphere
6 2 (0.46%) nginx
6 2 (0.46%) Skype for Business
6 2 (0.46%) WordPress
7 1 (0.23%) Confluence
7 1 (0.23%) EPiServer
7 1 (0.23%) Exchange Server 2007
7 1 (0.23%) K2 blackpearl
7 1 (0.23%) Oracle SOA Suite
7 1 (0.23%) Sitecore CMS
7 1 (0.23%) Umbraco
Applications
1 28 (6.50%) Microsoft Office
2 20 (4.64%) Microsoft Excel
3 9 (2.09%) Chatbot
4 8 (1.86%) Spreadsheet
5 3 (0.70%) Microsoft Project
5 3 (0.70%) MS Visio
6 1 (0.23%) Adobe Illustrator
6 1 (0.23%) Photoshop
Business Applications
1 108 (25.06%) Dynamics CRM
2 15 (3.48%) Dynamics NAV
3 13 (3.02%) Salesforce.com CRM
4 9 (2.09%) Adobe Campaign
5 8 (1.86%) Dynamics AX
5 8 (1.86%) SAP ERP
6 7 (1.62%) NetSuite
6 7 (1.62%) Sage CRM
6 7 (1.62%) SAP CRM
7 6 (1.39%) Dynamics GP
8 5 (1.16%) Magento
9 4 (0.93%) SAP Hybris
10 2 (0.46%) Oracle ERP
10 2 (0.46%) Sage 200
10 2 (0.46%) SAP Business One
10 2 (0.46%) SAP PLM
10 2 (0.46%) SAP SD
11 1 (0.23%) Oracle CRM
11 1 (0.23%) Oracle EBS
11 1 (0.23%) SAP IS-U
Cloud Services
1 23 (5.34%) Dynamics 365
2 13 (3.02%) Amazon AWS
3 12 (2.78%) SaaS
4 9 (2.09%) Office 365
5 8 (1.86%) Microsoft Azure
6 5 (1.16%) Amazon SQS
6 5 (1.16%) AWS Lambda
6 5 (1.16%) Firebase
6 5 (1.16%) Serverless
7 3 (0.70%) Responsys
7 3 (0.70%) Silverpop
8 2 (0.46%) Adobe Creative Cloud
8 2 (0.46%) Cloud Computing
9 1 (0.23%) Force.com
9 1 (0.23%) GitHub
9 1 (0.23%) Google Analytics
9 1 (0.23%) OneDrive
9 1 (0.23%) Salesforce Service Cloud
9 1 (0.23%) Veeva
Communications & Networking
1 9 (2.09%) Firewall
1 9 (2.09%) Wireless
2 7 (1.62%) Internet
2 7 (1.62%) LAN
2 7 (1.62%) TCP/IP
2 7 (1.62%) WAN
3 6 (1.39%) DHCP
3 6 (1.39%) DNS
3 6 (1.39%) Unified Communications
4 4 (0.93%) PBX
4 4 (0.93%) SMS
5 3 (0.70%) HTTP
5 3 (0.70%) VoIP
6 2 (0.46%) 3G
6 2 (0.46%) 4G
6 2 (0.46%) Remote Desktop
6 2 (0.46%) Skype
6 2 (0.46%) VPN
7 1 (0.23%) HTTPS
7 1 (0.23%) PABX
Database & Business Intelligence
1 77 (17.87%) SQL Server
2 31 (7.19%) SQL Server Reporting Services
3 30 (6.96%) MySQL
4 22 (5.10%) SQL Server Integration Services
5 14 (3.25%) Crystal Reports
6 13 (3.02%) Power BI
7 12 (2.78%) SQL Server Analysis Services
8 10 (2.32%) Data Mining
8 10 (2.32%) Data Warehouse
9 7 (1.62%) Oracle Database
9 7 (1.62%) Oracle Database 11g
9 7 (1.62%) Oracle Database 12c
9 7 (1.62%) Redis
9 7 (1.62%) SAP HANA
10 6 (1.39%) Relational Database
11 5 (1.16%) Amazon DynamoDB
11 5 (1.16%) RDBMS
11 5 (1.16%) SAP BW
12 4 (0.93%) Amazon Redshift
12 4 (0.93%) Enterprise Data Warehouse
Development Applications
1 16 (3.71%) Git (software)
2 12 (2.78%) Subversion
3 9 (2.09%) gulp
4 8 (1.86%) Grunt
5 6 (1.39%) Selenium
6 5 (1.16%) JIRA
6 5 (1.16%) Visual Studio
7 4 (0.93%) WebDriver
8 3 (0.70%) Zephyr
9 2 (0.46%) Octopus Deploy
9 2 (0.46%) PHPUnit
9 2 (0.46%) SoapUI
9 2 (0.46%) Talend Open Studio
9 2 (0.46%) Team Foundation Server
9 2 (0.46%) TeamCity
9 2 (0.46%) Vagrant
10 1 (0.23%) Axure RP
10 1 (0.23%) JUnit
10 1 (0.23%) NUnit
10 1 (0.23%) Oracle APEX
General
1 93 (21.58%) Finance
2 46 (10.67%) Marketing
3 26 (6.03%) Advertising
4 17 (3.94%) Retail
5 16 (3.71%) Telecoms
6 15 (3.48%) Manufacturing
7 11 (2.55%) Banking
8 10 (2.32%) Billing
9 8 (1.86%) Electronics
10 6 (1.39%) Law
10 6 (1.39%) Pharmaceutical
11 5 (1.16%) Automotive
11 5 (1.16%) Legal
12 4 (0.93%) Investment Banking
13 1 (0.23%) Back Office
13 1 (0.23%) Brand Awareness
Job Titles
1 122 (28.31%) Analyst
2 92 (21.35%) Developer
3 55 (12.76%) Business Analyst
4 51 (11.83%) Consultant
5 32 (7.42%) Support Analyst
6 27 (6.26%) CRM Manager
6 27 (6.26%) Project Manager
7 24 (5.57%) CRM Developer
7 24 (5.57%) Senior Analyst
8 23 (5.34%) .NET Developer
8 23 (5.34%) Architect
9 22 (5.10%) Applications Support
10 20 (4.64%) Dynamics CRM Developer
11 19 (4.41%) Senior Business Analyst
12 18 (4.18%) Support Engineer
13 16 (3.71%) Administrator
14 15 (3.48%) C# Developer
15 14 (3.25%) Junior
16 13 (3.02%) CRM Project Manager
16 13 (3.02%) PHP Developer
Libraries, Frameworks & Software Standards
1 71 (16.47%) .NET
2 42 (9.74%) CSS
2 42 (9.74%) HTML
3 30 (6.96%) Web Services
4 28 (6.50%) ASP.NET
5 22 (5.10%) jQuery
6 20 (4.64%) XML
7 15 (3.48%) SOAP
8 14 (3.25%) .NET Framework
8 14 (3.25%) REST
9 12 (2.78%) Sass
10 11 (2.55%) Ajax
10 11 (2.55%) AngularJS
11 10 (2.32%) ASP.NET Web Forms
11 10 (2.32%) CSS3
11 10 (2.32%) JSON
11 10 (2.32%) LAMP
11 10 (2.32%) Mason
12 9 (2.09%) Laravel
12 9 (2.09%) React
Miscellaneous
1 38 (8.82%) Analytical Skills
2 37 (8.58%) Enterprise Software
3 28 (6.50%) Computer Science
4 23 (5.34%) Management Information System
5 19 (4.41%) Mobile App
6 13 (3.02%) Social Media
7 11 (2.55%) Digital Media
8 10 (2.32%) User Experience
9 8 (1.86%) EPoS
10 7 (1.62%) Chip and PIN
10 7 (1.62%) iPad
10 7 (1.62%) NHS
10 7 (1.62%) Smart Energy
10 7 (1.62%) Smart Meter
11 3 (0.70%) Data Structures
11 3 (0.70%) Renewable Energy
12 2 (0.46%) Driving Licence
12 2 (0.46%) Fintech
12 2 (0.46%) Greenfield Project
12 2 (0.46%) Private Cloud
Operating Systems
1 61 (14.15%) Windows
2 36 (8.35%) Windows Server
3 19 (4.41%) Windows Server 2008
4 14 (3.25%) Linux
5 13 (3.02%) Windows 10
5 13 (3.02%) Windows 7
6 12 (2.78%) Windows 8
7 8 (1.86%) Ubuntu
8 5 (1.16%) Windows Server 2003
9 2 (0.46%) Mac OS
9 2 (0.46%) VMS
9 2 (0.46%) Windows Server 2012
10 1 (0.23%) Red Hat Enterprise Linux
10 1 (0.23%) Unix
10 1 (0.23%) Windows XP
Processes & Methodologies
1 75 (17.40%) Agile Software Development
2 68 (15.78%) ERP
3 57 (13.23%) Mentoring
4 49 (11.37%) E-Commerce
5 44 (10.21%) Business Intelligence
6 39 (9.05%) Project Management
7 33 (7.66%) MVC
8 32 (7.42%) ITIL
9 31 (7.19%) Scrum
10 28 (6.50%) Change Management
10 28 (6.50%) Migration
11 23 (5.34%) Continuous Improvement
12 22 (5.10%) Waterfall
13 21 (4.87%) Stakeholder Management
14 20 (4.64%) Business Development
15 19 (4.41%) Analytics
15 19 (4.41%) Business Analysis
15 19 (4.41%) Data Analysis
15 19 (4.41%) Time Management
16 18 (4.18%) Coaching
Programming Languages
1 109 (25.29%) SQL
2 66 (15.31%) C#
3 55 (12.76%) JavaScript
4 28 (6.50%) T-SQL
5 21 (4.87%) PHP
6 19 (4.41%) Java
7 15 (3.48%) VB
8 14 (3.25%) ABAP
9 13 (3.02%) VB.NET
10 9 (2.09%) VBA
11 5 (1.16%) ES6
11 5 (1.16%) GraphQL
11 5 (1.16%) PowerShell
11 5 (1.16%) Shell Script
12 4 (0.93%) FoxPro (VFP)
13 3 (0.70%) VBScript
14 2 (0.46%) Apex Code
14 2 (0.46%) C
14 2 (0.46%) PL/SQL
14 2 (0.46%) XPath
Qualifications
1 62 (14.39%) Degree
2 12 (2.78%) Microsoft Certification
3 11 (2.55%) MCP
4 7 (1.62%) PMI Certification
4 7 (1.62%) PMP
5 6 (1.39%) A+ Certification
5 6 (1.39%) ITIL Certification
6 5 (1.16%) ISEB
6 5 (1.16%) Master's Degree
7 4 (0.93%) CCNA
7 4 (0.93%) Cisco Certification
7 4 (0.93%) MCSA
7 4 (0.93%) MCSE
7 4 (0.93%) Security Cleared
8 3 (0.70%) DBS Check
8 3 (0.70%) PRINCE2 Certification
9 2 (0.46%) CCENT
9 2 (0.46%) HND
9 2 (0.46%) MCDBA
9 2 (0.46%) SAP Certification
Quality Assurance & Compliance
1 12 (2.78%) QA
2 11 (2.55%) SLA
3 7 (1.62%) Data Quality
3 7 (1.62%) GDPR
3 7 (1.62%) PCI DSS
4 6 (1.39%) ISO/IEC 27001
5 4 (0.93%) ISO 9001
6 3 (0.70%) PMO
System Software
1 23 (5.34%) Active Directory
2 3 (0.70%) Terminal Services
2 3 (0.70%) Virtual Desktop
3 2 (0.46%) Varnish
4 1 (0.23%) Hyper-V
4 1 (0.23%) Samba
4 1 (0.23%) Virtual Machines
4 1 (0.23%) VMware Infrastructure
4 1 (0.23%) vSphere
Systems Management
1 7 (1.62%) Data Guard
1 7 (1.62%) SCCM
2 5 (1.16%) HP Quality Center
3 2 (0.46%) WMI
4 1 (0.23%) Systems Management Server (SMS)
Vendors
1 134 (31.09%) Microsoft
2 44 (10.21%) SAP
3 38 (8.82%) Salesforce.com
4 31 (7.19%) Oracle
5 15 (3.48%) Adobe
6 13 (3.02%) Sage
7 10 (2.32%) Cognizant
8 7 (1.62%) hybris
8 7 (1.62%) VMware
9 6 (1.39%) Capita
9 6 (1.39%) iManage
10 5 (1.16%) Infor
11 4 (0.93%) Cognos
12 3 (0.70%) ATG
12 3 (0.70%) Cisco
12 3 (0.70%) Elastic Path
12 3 (0.70%) Epicor
12 3 (0.70%) Facebook
12 3 (0.70%) IBM
12 3 (0.70%) Tableau