Period
to 17 August 2018

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 17 August 2018 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
England > North West
6 months to
17 Aug 2018
Same period 2017 Same period 2016
Rank 79 93 81
Rank change year-on-year +14 -12 -2
Permanent jobs citing CRM 454 426 403
As % of all permanent IT jobs advertised in the North West 3.72% 3.24% 3.47%
As % of the Processes & Methodologies category 4.07% 3.55% 3.84%
Number of salaries quoted 392 327 336
North West median annual salary £43,000 £40,000 £40,000
Median salary % change year-on-year +7.50% - +6.67%
10th Percentile £22,500 £23,700 £26,000
90th Percentile £77,500 £72,500 £68,750
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - -

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 11,143 12,002 10,482
As % of all permanent IT jobs advertised in the North West 91.36% 91.35% 90.33%
Number of salaries quoted 8,965 9,679 8,768
North West median annual salary £45,000 £42,000 £40,000
Median salary % change year-on-year +7.14% +5.00% -
10th Percentile £26,250 £26,250 £25,000
90th Percentile £67,500 £63,750 £62,500
England median annual salary £50,000 £50,000 £50,000

CRM
Job Vacancy Trend in the North West

Job postings citing CRM as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for CRM in the North West

CRM
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM in the North West.

Salary trend for CRM in the North West

CRM
Salary Histogram in the North West

The salary distribution of IT jobs citing CRM in the North West over the 6 months to 17 August 2018.

Salary histogram for CRM in the North West

CRM
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the North West region over the 6 months to 17 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +7 271 £43,750 +9.38% 32
Cheshire -2 83 £45,000 +28.57% 17
Merseyside +41 49 £45,000 +38.46% 4
Lancashire +21 44 £37,500 +20.00% 9
Cumbria +2 4 £31,750 +19.81%
CRM
England

For the 6 months to 17 August 2018, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for CRM.

1 161 (35.46%) Microsoft
2 145 (31.94%) Dynamics CRM
3 115 (25.33%) SQL
4 113 (24.89%) Finance
5 95 (20.93%) .NET
6 88 (19.38%) C#
7 87 (19.16%) Agile Software Development
8 78 (17.18%) SQL Server
9 70 (15.42%) Dynamics 365
10 63 (13.88%) Retail
11 61 (13.44%) Problem-Solving
12 55 (12.11%) ERP
13 52 (11.45%) Analytical Skills
14 51 (11.23%) Salesforce.com
15 47 (10.35%) Project Management
15 47 (10.35%) ITIL
16 46 (10.13%) ASP.NET
16 46 (10.13%) Marketing
17 45 (9.91%) JavaScript
18 41 (9.03%) SAP
19 39 (8.59%) Windows
19 39 (8.59%) Service Management
20 37 (8.15%) Business Intelligence
20 37 (8.15%) Degree
21 35 (7.71%) Advertising
22 34 (7.49%) HTML
23 33 (7.27%) Microsoft Certification
24 32 (7.05%) Microsoft Excel
25 30 (6.61%) Oracle
25 30 (6.61%) Management Information System

CRM
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (5.73%) IIS
1 26 (5.73%) SharePoint
2 13 (2.86%) Skype for Business
3 11 (2.42%) Exchange Server 2007
3 11 (2.42%) MS Exchange
3 11 (2.42%) SharePoint Server
4 7 (1.54%) WordPress
5 5 (1.10%) CMS
6 3 (0.66%) BizTalk Server
6 3 (0.66%) SAS
7 2 (0.44%) Elasticsearch
7 2 (0.44%) Moodle
8 1 (0.22%) Drupal
8 1 (0.22%) NetWeaver
8 1 (0.22%) NServiceBus
8 1 (0.22%) Sitefinity
8 1 (0.22%) WebSphere
Applications
1 32 (7.05%) Microsoft Excel
2 25 (5.51%) Microsoft Office
3 11 (2.42%) Microsoft PowerPoint
4 8 (1.76%) MS Visio
5 6 (1.32%) Photoshop
6 5 (1.10%) InDesign
7 2 (0.44%) Chatbot
8 1 (0.22%) SPSS
Business Applications
1 145 (31.94%) Dynamics CRM
2 15 (3.30%) Dynamics AX
2 15 (3.30%) Salesforce.com CRM
3 10 (2.20%) Elite 3E
4 9 (1.98%) Workfront
5 6 (1.32%) NetSuite
6 5 (1.10%) Dynamics GP
7 4 (0.88%) BPCS
7 4 (0.88%) Dynamics NAV
7 4 (0.88%) SAP Business One
7 4 (0.88%) Siebel CRM
7 4 (0.88%) Unit4 Business World
8 2 (0.44%) Dynamics SL
9 1 (0.22%) Aareon QL
9 1 (0.22%) Academy Housing
9 1 (0.22%) Infor CloudSuite Industrial (formerly SyteLine)
9 1 (0.22%) Lawson
9 1 (0.22%) Oracle ERP
9 1 (0.22%) Orchard Housing
9 1 (0.22%) SAP CRM
Cloud Services
1 70 (15.42%) Dynamics 365
2 25 (5.51%) Office 365
3 24 (5.29%) Microsoft Azure
4 13 (2.86%) IaaS
5 6 (1.32%) Amazon AWS
5 6 (1.32%) Google Analytics
5 6 (1.32%) SaaS
6 4 (0.88%) Force.com
6 4 (0.88%) GitHub
7 2 (0.44%) PaaS
7 2 (0.44%) Salesforce Service Cloud
8 1 (0.22%) Azure Functions
8 1 (0.22%) Boomi
8 1 (0.22%) G Suite
8 1 (0.22%) Responsys
8 1 (0.22%) Serverless
8 1 (0.22%) Silverpop
Communications & Networking
1 16 (3.52%) Skype
2 13 (2.86%) SMS
3 12 (2.64%) TCP/IP
4 11 (2.42%) Firewall
5 10 (2.20%) Internet
6 6 (1.32%) Broadband
6 6 (1.32%) Unified Communications
7 4 (0.88%) WAN
8 3 (0.66%) ADSL
8 3 (0.66%) DNS
8 3 (0.66%) Ethernet
8 3 (0.66%) PBX
8 3 (0.66%) VoIP
8 3 (0.66%) VPN
9 2 (0.44%) Intranet
10 1 (0.22%) FTP
10 1 (0.22%) LAN
10 1 (0.22%) Remote Desktop
10 1 (0.22%) Telepresence
10 1 (0.22%) Wi-Fi
Database & Business Intelligence
1 78 (17.18%) SQL Server
2 24 (5.29%) SQL Server Reporting Services
3 18 (3.96%) Relational Database
4 13 (2.86%) Data Warehouse
5 11 (2.42%) SQL Server 2016
6 10 (2.20%) SQL Server 2008
7 9 (1.98%) Power BI
7 9 (1.98%) SQL Server Integration Services
8 6 (1.32%) DB2
8 6 (1.32%) MySQL
8 6 (1.32%) RDBMS
8 6 (1.32%) SQL Server Analysis Services
9 5 (1.10%) Big Data
9 5 (1.10%) Crystal Reports
10 3 (0.66%) OLAP
11 2 (0.44%) Oracle Database
12 1 (0.22%) Amazon DynamoDB
12 1 (0.22%) PowerPivot
12 1 (0.22%) SAP HANA
12 1 (0.22%) SQL Server 2012
Development Applications
1 16 (3.52%) JIRA
2 10 (2.20%) Team Foundation Server
3 8 (1.76%) Visual Studio
4 6 (1.32%) Rational Rose
5 4 (0.88%) Selenium
5 4 (0.88%) SpecFlow
6 3 (0.66%) Octopus Deploy
6 3 (0.66%) Rational DOORS
6 3 (0.66%) SoapUI
6 3 (0.66%) TestRail
6 3 (0.66%) Visual Studio Team System
6 3 (0.66%) WebDriver
7 2 (0.44%) Git (software)
7 2 (0.44%) Jenkins
8 1 (0.22%) Axure RP
8 1 (0.22%) Balsamiq Mockups
8 1 (0.22%) Moq
8 1 (0.22%) Rational Software Modeler
8 1 (0.22%) SonarQube
8 1 (0.22%) webpack
General
1 113 (24.89%) Finance
2 63 (13.88%) Retail
3 46 (10.13%) Marketing
4 35 (7.71%) Advertising
5 28 (6.17%) Banking
6 27 (5.95%) Telecoms
7 26 (5.73%) Manufacturing
8 14 (3.08%) Corporate Banking
8 14 (3.08%) Publishing
9 10 (2.20%) Billing
10 8 (1.76%) Automotive
11 7 (1.54%) Law
12 4 (0.88%) Games
13 3 (0.66%) Electronics
13 3 (0.66%) Investment Banking
14 2 (0.44%) Legal
14 2 (0.44%) Pharmaceutical
15 1 (0.22%) Brand Awareness
15 1 (0.22%) Local Government
Job Titles
1 100 (22.03%) Developer
2 87 (19.16%) Analyst
3 64 (14.10%) Architect
4 52 (11.45%) Consultant
5 47 (10.35%) Solutions Architect
6 30 (6.61%) CRM Developer
7 29 (6.39%) Dynamics CRM Developer
8 27 (5.95%) Applications Support
8 27 (5.95%) Business Analyst
8 27 (5.95%) CRM Consultant
9 23 (5.07%) Account Manager
9 23 (5.07%) Dynamics CRM Consultant
10 22 (4.85%) C# Developer
11 21 (4.63%) .NET Developer
11 21 (4.63%) Junior
12 19 (4.19%) Junior Account Manager
13 18 (3.96%) CRM Analyst
14 16 (3.52%) C# .NET Developer
14 16 (3.52%) CRM Architect
14 16 (3.52%) IT Support
Libraries, Frameworks & Software Standards
1 95 (20.93%) .NET
2 46 (10.13%) ASP.NET
3 34 (7.49%) HTML
4 28 (6.17%) CSS
5 23 (5.07%) .NET Framework
6 22 (4.85%) Web Services
7 16 (3.52%) jQuery
8 15 (3.30%) Ajax
8 15 (3.30%) SOAP
9 12 (2.64%) REST
9 12 (2.64%) WCF
9 12 (2.64%) XML
10 11 (2.42%) ASP.NET MVC
10 11 (2.42%) Classic ASP
11 10 (2.20%) Mason
11 10 (2.20%) Middleware
12 9 (1.98%) HTML5
13 7 (1.54%) ASP.NET Web API
13 7 (1.54%) JSON
14 6 (1.32%) AngularJS
Miscellaneous
1 52 (11.45%) Analytical Skills
2 30 (6.61%) Management Information System
3 21 (4.63%) Virtual Team
4 18 (3.96%) Self-Motivation
5 14 (3.08%) Social Media
6 10 (2.20%) User Experience
7 9 (1.98%) Enterprise Software
8 7 (1.54%) Computer Science
8 7 (1.54%) Mobile App
9 6 (1.32%) Replication
10 5 (1.10%) Blog
10 5 (1.10%) Driving Licence
10 5 (1.10%) Fintech
11 4 (0.88%) Greenfield Project
11 4 (0.88%) Marketing Technology
12 3 (0.66%) Data Structures
12 3 (0.66%) N-Tier
13 2 (0.44%) Chip and PIN
13 2 (0.44%) Life Science
13 2 (0.44%) PMI
Operating Systems
1 39 (8.59%) Windows
2 17 (3.74%) Windows Server
3 14 (3.08%) Windows Server 2008
4 6 (1.32%) Windows Server 2012
5 4 (0.88%) Android
5 4 (0.88%) Unix
5 4 (0.88%) Windows 10
6 3 (0.66%) Linux
7 2 (0.44%) Apple iOS
Processes & Methodologies
1 87 (19.16%) Agile Software Development
2 61 (13.44%) Problem-Solving
3 55 (12.11%) ERP
4 47 (10.35%) ITIL
4 47 (10.35%) Project Management
5 39 (8.59%) Service Management
6 37 (8.15%) Business Intelligence
7 27 (5.95%) Stakeholder Management
8 26 (5.73%) Business Analysis
9 25 (5.51%) Scrum
9 25 (5.51%) TDD
10 23 (5.07%) Data Management
11 22 (4.85%) Collaborative Working
11 22 (4.85%) SDLC
12 21 (4.63%) MVC
13 20 (4.41%) Analytics
13 20 (4.41%) E-Commerce
13 20 (4.41%) Kanban
13 20 (4.41%) OO
13 20 (4.41%) Time Management
Programming Languages
1 115 (25.33%) SQL
2 88 (19.38%) C#
3 45 (9.91%) JavaScript
4 23 (5.07%) T-SQL
5 13 (2.86%) Apex Code
6 12 (2.64%) Java
7 11 (2.42%) PHP
8 10 (2.20%) VBA
9 9 (1.98%) VB
10 7 (1.54%) VB.NET
11 5 (1.10%) PL/SQL
12 3 (0.66%) SOQL
13 2 (0.44%) PowerShell
13 2 (0.44%) TypeScript
13 2 (0.44%) VBScript
13 2 (0.44%) X++
14 1 (0.22%) ABAP
14 1 (0.22%) C
14 1 (0.22%) PHP 5
14 1 (0.22%) XPath
Qualifications
1 37 (8.15%) Degree
2 33 (7.27%) Microsoft Certification
3 13 (2.86%) Security Cleared
4 11 (2.42%) HNC
5 9 (1.98%) MCP
5 9 (1.98%) MCSA
5 9 (1.98%) MCSE
6 5 (1.10%) BC Cleared
7 4 (0.88%) ITIL Certification
8 3 (0.66%) CCENT
8 3 (0.66%) CCNA
8 3 (0.66%) Cisco Certification
8 3 (0.66%) DV Cleared
9 2 (0.44%) ACCA
9 2 (0.44%) CIMA
9 2 (0.44%) Computer Science Degree
9 2 (0.44%) PMI Certification
9 2 (0.44%) SC Cleared
10 1 (0.22%) AAT
10 1 (0.22%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 18 (3.96%) SLA
2 13 (2.86%) PMO
3 7 (1.54%) GDPR
3 7 (1.54%) QA
4 4 (0.88%) Data Quality
5 1 (0.22%) ISO 9001
5 1 (0.22%) ISO/IEC 27001
System Software
1 11 (2.42%) Active Directory
2 10 (2.20%) Virtual Machines
3 8 (1.76%) VMware Infrastructure
4 5 (1.10%) Hyper-V
4 5 (1.10%) VMware ESXi
5 1 (0.22%) XenApp
Systems Management
1 10 (2.20%) SCCM
1 10 (2.20%) SCVMM
2 2 (0.44%) Systems Management Server (SMS)
3 1 (0.22%) Microsoft Clustering
3 1 (0.22%) Opscode Chef
3 1 (0.22%) Puppet
Vendors
1 161 (35.46%) Microsoft
2 51 (11.23%) Salesforce.com
3 41 (9.03%) SAP
4 30 (6.61%) Oracle
5 17 (3.74%) Sage
6 12 (2.64%) Teradata
7 10 (2.20%) Intapp
7 10 (2.20%) Reuters
8 9 (1.98%) Google
8 9 (1.98%) Infor
9 8 (1.76%) VMware
10 7 (1.54%) Siebel
11 6 (1.32%) Casewise
11 6 (1.32%) Epicor
12 5 (1.10%) Adobe
12 5 (1.10%) Capita
12 5 (1.10%) JD Edwards
13 4 (0.88%) IFS
13 4 (0.88%) Informatica
13 4 (0.88%) Twitter