Period
to 17 February 2019

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 17 February 2019 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
England > North West
6 months to
17 Feb 2019
Same period 2018 Same period 2017
Rank 107 100 108
Rank change year-on-year -7 +8 -14
Permanent jobs citing CRM 291 416 370
As % of all permanent IT jobs advertised in the North West 2.84% 3.26% 2.99%
As % of the Processes & Methodologies category 3.12% 3.53% 3.24%
Number of salaries quoted 212 337 325
North West median annual salary £42,500 £47,500 £37,500
Median salary % change year-on-year -10.53% +26.67% -
10th Percentile £27,500 £26,250 £26,250
90th Percentile £67,024 £70,500 £65,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 9,335 11,796 11,419
As % of all permanent IT jobs advertised in the North West 91.24% 92.40% 92.26%
Number of salaries quoted 7,494 9,419 9,521
North West median annual salary £45,000 £45,000 £40,000
Median salary % change year-on-year - +12.50% -
10th Percentile £27,500 £26,750 £25,750
90th Percentile £70,000 £66,250 £62,500
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

CRM
Job Vacancy Trend in the North West

Job postings citing CRM as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for CRM in the North West

CRM
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM in the North West.

Salary trend for CRM in the North West

CRM
Salary Histogram in the North West

The salary distribution of IT jobs citing CRM in the North West over the 6 months to 17 February 2019.

Salary histogram for CRM in the North West

CRM
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the North West region over the 6 months to 17 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -27 161 £42,500 -15.00% 82
Cheshire +25 71 £37,500 +3.45% 20
Merseyside +27 37 £45,000 -5.26% 8
Lancashire -15 18 £30,000 -26.83% 20
CRM
England

For the 6 months to 17 February 2019, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for CRM.

1 107 (36.77%) Dynamics CRM
2 88 (30.24%) C#
3 86 (29.55%) Microsoft
4 85 (29.21%) SQL
5 84 (28.87%) .NET
6 79 (27.15%) Agile Software Development
7 76 (26.12%) Finance
8 72 (24.74%) JavaScript
9 55 (18.90%) Problem-Solving
10 52 (17.87%) Dynamics 365
11 49 (16.84%) SQL Server
12 48 (16.49%) HTML
13 45 (15.46%) Analytical Skills
14 44 (15.12%) ERP
14 44 (15.12%) Stakeholder Management
15 40 (13.75%) Business Intelligence
15 40 (13.75%) Microsoft Azure
16 35 (12.03%) Workflow
16 35 (12.03%) Data Management
17 33 (11.34%) MVC
17 33 (11.34%) CSS
18 32 (11.00%) Salesforce.com
19 27 (9.28%) Coaching
20 26 (8.93%) Marketing
21 24 (8.25%) SQL Server Reporting Services
21 24 (8.25%) Presales
22 23 (7.90%) TDD
22 23 (7.90%) Migration
22 23 (7.90%) ITIL
22 23 (7.90%) SharePoint

CRM
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (7.90%) SharePoint
2 18 (6.19%) CMS
3 9 (3.09%) IIS
4 6 (2.06%) Confluence
5 4 (1.37%) BizTalk Server
6 2 (0.69%) Drupal
6 2 (0.69%) JBoss
6 2 (0.69%) WordPress
7 1 (0.34%) SAS
Applications
1 16 (5.50%) Microsoft Office
2 13 (4.47%) Microsoft Excel
3 10 (3.44%) Microsoft PowerPoint
4 4 (1.37%) MS Visio
5 1 (0.34%) Chatbot
5 1 (0.34%) Microsoft Project
5 1 (0.34%) Photoshop
Business Applications
1 107 (36.77%) Dynamics CRM
2 20 (6.87%) Salesforce.com CRM
3 11 (3.78%) Dynamics AX
4 7 (2.41%) Visualfiles
5 4 (1.37%) Adobe Campaign
6 2 (0.69%) Payment Gateway
7 1 (0.34%) Dynamics NAV
7 1 (0.34%) NetSuite
7 1 (0.34%) SAP Business One
7 1 (0.34%) SAP CRM
7 1 (0.34%) SAP S/4HANA
Cloud Services
1 52 (17.87%) Dynamics 365
2 40 (13.75%) Microsoft Azure
3 21 (7.22%) Office 365
4 18 (6.19%) SaaS
5 12 (4.12%) Serverless
6 11 (3.78%) Azure Functions
7 9 (3.09%) Amazon AWS
8 7 (2.41%) Force.com
9 4 (1.37%) Salesforce Service Cloud
10 2 (0.69%) GitHub
10 2 (0.69%) Google Analytics
10 2 (0.69%) Google Cloud Platform
10 2 (0.69%) Salesforce Sales Cloud
11 1 (0.34%) AWS Lambda
11 1 (0.34%) Heroku
11 1 (0.34%) IaaS
11 1 (0.34%) PaaS
Communications & Networking
1 7 (2.41%) Broadband
1 7 (2.41%) Intranet
2 4 (1.37%) HTTP
2 4 (1.37%) Internet
2 4 (1.37%) SMS
3 2 (0.69%) LAN
3 2 (0.69%) SSL
3 2 (0.69%) TCP/IP
3 2 (0.69%) VoIP
3 2 (0.69%) WAN
4 1 (0.34%) ADSL
4 1 (0.34%) Ethernet
4 1 (0.34%) Wireshark
Database & Business Intelligence
1 49 (16.84%) SQL Server
2 24 (8.25%) SQL Server Reporting Services
3 21 (7.22%) SQL Server Integration Services
4 10 (3.44%) Power BI
4 10 (3.44%) SQL Server Analysis Services
5 7 (2.41%) Data Warehouse
6 5 (1.72%) Crystal Reports
7 4 (1.37%) MySQL
7 4 (1.37%) Oracle Reports
7 4 (1.37%) PostgreSQL
7 4 (1.37%) QlikView
7 4 (1.37%) RDBMS
7 4 (1.37%) Relational Database
7 4 (1.37%) SQL Server 2005
8 3 (1.03%) Blockchain
8 3 (1.03%) SQL Server 2008
9 2 (0.69%) Big Data
9 2 (0.69%) DB2
9 2 (0.69%) Hadoop
9 2 (0.69%) MS Access
Development Applications
1 18 (6.19%) Team Foundation Server
2 17 (5.84%) Visual Studio
3 8 (2.75%) JIRA
4 7 (2.41%) Git (software)
5 3 (1.03%) Subversion
6 2 (0.69%) Atlassian Bamboo
6 2 (0.69%) Mercurial
6 2 (0.69%) Selenium
6 2 (0.69%) TeamCity
6 2 (0.69%) WebDriver
6 2 (0.69%) YouTrack
7 1 (0.34%) LSMW
7 1 (0.34%) Rational DOORS
7 1 (0.34%) SQL Server Management Studio (SSMS)
General
1 76 (26.12%) Finance
2 26 (8.93%) Marketing
3 17 (5.84%) Advertising
4 14 (4.81%) Banking
4 14 (4.81%) Retail
5 9 (3.09%) Telecoms
6 8 (2.75%) Law
7 6 (2.06%) Legal
8 3 (1.03%) Billing
8 3 (1.03%) Investment Banking
8 3 (1.03%) Manufacturing
9 2 (0.69%) Back Office
9 2 (0.69%) Dutch Language
9 2 (0.69%) Financial Institution
9 2 (0.69%) French Language
9 2 (0.69%) German Language
9 2 (0.69%) Italian Language
9 2 (0.69%) Retail Banking
9 2 (0.69%) Spanish Language
10 1 (0.34%) Electronics
Job Titles
1 86 (29.55%) Developer
2 50 (17.18%) Analyst
3 30 (10.31%) Consultant
4 28 (9.62%) CRM Developer
5 26 (8.93%) Administrator
6 23 (7.90%) .NET Developer
6 23 (7.90%) Dynamics CRM Developer
7 22 (7.56%) Applications Support
8 19 (6.53%) CRM Consultant
9 18 (6.19%) Support Analyst
10 17 (5.84%) C# Developer
11 16 (5.50%) CRM Analyst
12 15 (5.15%) Business Analyst
12 15 (5.15%) Salesforce Administrator
12 15 (5.15%) SQL Analyst
12 15 (5.15%) SQL Support Analyst
13 14 (4.81%) Applications Support Analyst
14 13 (4.47%) Architect
15 12 (4.12%) Senior Developer
16 11 (3.78%) Solutions Architect
Libraries, Frameworks & Software Standards
1 84 (28.87%) .NET
2 48 (16.49%) HTML
3 33 (11.34%) CSS
4 21 (7.22%) XML
5 17 (5.84%) .NET Framework
6 16 (5.50%) ASP.NET
7 15 (5.15%) REST
7 15 (5.15%) Web Services
8 14 (4.81%) RESTful
9 13 (4.47%) WCF
10 11 (3.78%) HTML5
11 10 (3.44%) AngularJS
12 9 (3.09%) React
12 9 (3.09%) Visualforce
13 8 (2.75%) Laravel
14 7 (2.41%) Apache Flex
14 7 (2.41%) SOAP
14 7 (2.41%) Symfony
15 4 (1.37%) Entity Framework
15 4 (1.37%) Node.js
Miscellaneous
1 45 (15.46%) Analytical Skills
2 22 (7.56%) User Experience
3 20 (6.87%) Replication
4 11 (3.78%) Greenfield Project
4 11 (3.78%) Self-Motivation
5 6 (2.06%) Enterprise Software
5 6 (2.06%) Management Information System
6 5 (1.72%) EPoS
7 4 (1.37%) Digital Media
7 4 (1.37%) iSeries
8 3 (1.03%) Data Structures
9 2 (0.69%) Algorithms
9 2 (0.69%) Analytical Mindset
9 2 (0.69%) Driving Licence
9 2 (0.69%) Mainframe
9 2 (0.69%) Virtual Team
10 1 (0.34%) Fintech
10 1 (0.34%) Microsoft Licensing
10 1 (0.34%) Social Media
10 1 (0.34%) Xbox
Operating Systems
1 16 (5.50%) Windows
2 6 (2.06%) Windows 10
3 5 (1.72%) Windows Server
4 4 (1.37%) Unix
5 2 (0.69%) Linux
5 2 (0.69%) Windows 2000 Server
5 2 (0.69%) Windows 7
5 2 (0.69%) Windows Server 2003
5 2 (0.69%) Windows Server 2008
5 2 (0.69%) Windows Server 2012
6 1 (0.34%) VMS
Processes & Methodologies
1 79 (27.15%) Agile Software Development
2 55 (18.90%) Problem-Solving
3 44 (15.12%) ERP
3 44 (15.12%) Stakeholder Management
4 40 (13.75%) Business Intelligence
5 35 (12.03%) Data Management
5 35 (12.03%) Workflow
6 33 (11.34%) MVC
7 27 (9.28%) Coaching
8 24 (8.25%) Presales
9 23 (7.90%) ITIL
9 23 (7.90%) Migration
9 23 (7.90%) TDD
9 23 (7.90%) Web Development
10 22 (7.56%) Data Migration
11 21 (7.22%) Decision-Making
11 21 (7.22%) Project Management
11 21 (7.22%) Validation
12 20 (6.87%) Customer Engagement
12 20 (6.87%) Customer Requirements
Programming Languages
1 88 (30.24%) C#
2 85 (29.21%) SQL
3 72 (24.74%) JavaScript
4 16 (5.50%) PowerShell
5 9 (3.09%) Apex Code
6 8 (2.75%) PHP
7 7 (2.41%) SOQL
8 6 (2.06%) T-SQL
9 4 (1.37%) Python
10 3 (1.03%) C
10 3 (1.03%) C++
10 3 (1.03%) PL/SQL
10 3 (1.03%) Shell Script
10 3 (1.03%) VB
11 2 (0.69%) Java
11 2 (0.69%) R
11 2 (0.69%) TypeScript
11 2 (0.69%) XPath
12 1 (0.34%) Ruby
12 1 (0.34%) Scala
Qualifications
1 21 (7.22%) Degree
2 8 (2.75%) ITIL Foundation Certificate
3 7 (2.41%) ITIL Certification
4 2 (0.69%) Computer Science Degree
4 2 (0.69%) ISEB
4 2 (0.69%) ISTQB Foundation Certification
4 2 (0.69%) Microsoft Certification
4 2 (0.69%) Security Cleared
5 1 (0.34%) DV Cleared
5 1 (0.34%) ISTQB
5 1 (0.34%) PMP
5 1 (0.34%) SC Cleared
Quality Assurance & Compliance
1 15 (5.15%) SLA
2 13 (4.47%) QA
3 8 (2.75%) GDPR
4 7 (2.41%) ISO/IEC 27001
4 7 (2.41%) PCI DSS
5 2 (0.69%) Data Quality
5 2 (0.69%) MiFID
System Software
1 13 (4.47%) VMware Infrastructure
2 7 (2.41%) Active Directory
3 2 (0.69%) HDFS
3 2 (0.69%) VMware ESXi
3 2 (0.69%) XenApp
4 1 (0.34%) Docker
4 1 (0.34%) pfSense
Systems Management
1 2 (0.69%) Backup Exec
1 2 (0.69%) Nagios
2 1 (0.34%) Kubernetes
Vendors
1 86 (29.55%) Microsoft
2 32 (11.00%) Salesforce.com
3 15 (5.15%) Citrix
3 15 (5.15%) VMware
4 11 (3.78%) IBM
4 11 (3.78%) Oracle
5 8 (2.75%) Google
5 8 (2.75%) SAP
6 6 (2.06%) Adobe
7 5 (1.72%) Cisco
8 4 (1.37%) ServiceNow
9 3 (1.03%) Ab Initio
9 3 (1.03%) BT
9 3 (1.03%) Cognos
9 3 (1.03%) Hyperion
9 3 (1.03%) Pega
9 3 (1.03%) Sage
9 3 (1.03%) Teradata
9 3 (1.03%) Zend
10 2 (0.69%) Chordiant