Period
to 23 October 2018

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 23 October 2018 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
England > North West
6 months to
23 Oct 2018
Same period 2017 Same period 2016
Rank 82 91 95
Rank change year-on-year +9 +4 -6
Permanent jobs citing CRM 419 419 397
As % of all permanent IT jobs advertised in the North West 3.56% 3.25% 3.27%
As % of the Processes & Methodologies category 3.91% 3.57% 3.59%
Number of salaries quoted 339 332 342
North West median annual salary £40,349 £40,000 £40,000
Median salary % change year-on-year +0.87% - +6.67%
10th Percentile £22,500 £25,075 £26,000
90th Percentile £70,250 £67,275 £69,000
England median annual salary £49,500 £47,500 £47,500
% change year-on-year +4.21% - -

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 10,709 11,722 11,055
As % of all permanent IT jobs advertised in the North West 90.91% 90.94% 91.07%
Number of salaries quoted 8,576 9,314 9,231
North West median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £26,250 £26,250 £25,750
90th Percentile £68,750 £65,000 £62,500
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

CRM
Job Vacancy Trend in the North West

Job postings citing CRM as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for CRM in the North West

CRM
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM in the North West.

Salary trend for CRM in the North West

CRM
Salary Histogram in the North West

The salary distribution of IT jobs citing CRM in the North West over the 6 months to 23 October 2018.

Salary histogram for CRM in the North West

CRM
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the North West region over the 6 months to 23 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester 0 239 £40,000 - 65
Cheshire +13 92 £43,750 +28.68% 21
Merseyside +47 51 £45,000 +42.86% 15
Lancashire 0 27 £37,500 +15.38% 10
Cumbria +8 4 £31,750 +19.81% 1
CRM
England

For the 6 months to 23 October 2018, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for CRM.

1 134 (31.98%) Microsoft
1 134 (31.98%) Dynamics CRM
2 112 (26.73%) SQL
3 109 (26.01%) Finance
4 97 (23.15%) Agile Software Development
5 89 (21.24%) C#
6 84 (20.05%) .NET
7 68 (16.23%) Problem-Solving
8 66 (15.75%) SQL Server
9 64 (15.27%) Dynamics 365
10 63 (15.04%) Retail
11 61 (14.56%) Analytical Skills
12 56 (13.37%) JavaScript
13 45 (10.74%) Project Management
13 45 (10.74%) Marketing
14 44 (10.50%) Business Intelligence
14 44 (10.50%) Stakeholder Management
15 42 (10.02%) ERP
16 39 (9.31%) Degree
17 38 (9.07%) ITIL
17 38 (9.07%) HTML
18 37 (8.83%) Salesforce.com
19 33 (7.88%) Windows
20 31 (7.40%) Office 365
21 29 (6.92%) Microsoft Azure
21 29 (6.92%) TDD
21 29 (6.92%) Microsoft Excel
21 29 (6.92%) ASP.NET
22 28 (6.68%) CSS
22 28 (6.68%) Workflow

CRM
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (6.21%) SharePoint
2 15 (3.58%) CMS
3 14 (3.34%) IIS
4 12 (2.86%) Skype for Business
5 10 (2.39%) Exchange Server 2007
5 10 (2.39%) MS Exchange
5 10 (2.39%) SharePoint Server
6 8 (1.91%) WordPress
7 4 (0.95%) SAS
8 3 (0.72%) BizTalk Server
8 3 (0.72%) Drupal
9 2 (0.48%) JBoss
9 2 (0.48%) Moodle
10 1 (0.24%) Elasticsearch
10 1 (0.24%) NetWeaver
10 1 (0.24%) Sitefinity
10 1 (0.24%) WebSphere
Applications
1 29 (6.92%) Microsoft Excel
2 27 (6.44%) Microsoft Office
3 12 (2.86%) Microsoft PowerPoint
4 6 (1.43%) MS Visio
4 6 (1.43%) Photoshop
5 5 (1.19%) InDesign
6 2 (0.48%) Chatbot
7 1 (0.24%) SPSS
Business Applications
1 134 (31.98%) Dynamics CRM
2 10 (2.39%) Dynamics AX
3 8 (1.91%) Salesforce.com CRM
4 4 (0.95%) NetSuite
4 4 (0.95%) SAP Business One
5 3 (0.72%) Siebel CRM
5 3 (0.72%) Unit4 Business World
5 3 (0.72%) Visualfiles
6 2 (0.48%) Dynamics GP
6 2 (0.48%) Dynamics NAV
7 1 (0.24%) Aareon QL
7 1 (0.24%) Academy Housing
7 1 (0.24%) Adobe Campaign
7 1 (0.24%) MIS ActiveH
7 1 (0.24%) Northgate Housing
7 1 (0.24%) OPENHousing
7 1 (0.24%) Oracle ERP
7 1 (0.24%) Orchard Housing
7 1 (0.24%) Sage 200
7 1 (0.24%) SAP S/4HANA
Cloud Services
1 64 (15.27%) Dynamics 365
2 31 (7.40%) Office 365
3 29 (6.92%) Microsoft Azure
4 11 (2.63%) IaaS
5 9 (2.15%) Amazon AWS
6 8 (1.91%) SaaS
7 6 (1.43%) Force.com
8 5 (1.19%) Google Analytics
9 2 (0.48%) Azure Functions
9 2 (0.48%) GitHub
9 2 (0.48%) Salesforce Service Cloud
9 2 (0.48%) Serverless
10 1 (0.24%) Boomi
10 1 (0.24%) G Suite
10 1 (0.24%) Google Cloud Platform
10 1 (0.24%) PaaS
10 1 (0.24%) Responsys
10 1 (0.24%) Silverpop
Communications & Networking
1 14 (3.34%) Skype
2 13 (3.10%) SMS
3 11 (2.63%) TCP/IP
4 10 (2.39%) Firewall
5 6 (1.43%) Unified Communications
6 4 (0.95%) Broadband
6 4 (0.95%) Internet
6 4 (0.95%) Intranet
6 4 (0.95%) VoIP
7 3 (0.72%) ADSL
7 3 (0.72%) Ethernet
7 3 (0.72%) PBX
8 2 (0.48%) DNS
8 2 (0.48%) VPN
8 2 (0.48%) WAN
9 1 (0.24%) FTP
9 1 (0.24%) LAN
9 1 (0.24%) Remote Desktop
9 1 (0.24%) Telepresence
9 1 (0.24%) Wi-Fi
Database & Business Intelligence
1 66 (15.75%) SQL Server
2 16 (3.82%) Relational Database
3 15 (3.58%) SQL Server Reporting Services
4 12 (2.86%) Data Warehouse
4 12 (2.86%) SQL Server Integration Services
5 9 (2.15%) Power BI
5 9 (2.15%) SQL Server 2008
6 8 (1.91%) Crystal Reports
7 7 (1.67%) MySQL
7 7 (1.67%) SQL Server Analysis Services
8 6 (1.43%) DB2
9 5 (1.19%) RDBMS
10 4 (0.95%) Big Data
10 4 (0.95%) Oracle Reports
11 3 (0.72%) Blockchain
11 3 (0.72%) OLAP
11 3 (0.72%) PostgreSQL
11 3 (0.72%) SQL Server 2016
12 2 (0.48%) Oracle Database
12 2 (0.48%) SAP HANA
Development Applications
1 12 (2.86%) Team Foundation Server
2 11 (2.63%) Visual Studio
3 6 (1.43%) Rational Rose
4 5 (1.19%) JIRA
5 4 (0.95%) Rational DOORS
5 4 (0.95%) Selenium
5 4 (0.95%) WebDriver
6 3 (0.72%) SoapUI
6 3 (0.72%) SpecFlow
6 3 (0.72%) TestRail
6 3 (0.72%) Visual Studio Team System
7 2 (0.48%) Octopus Deploy
8 1 (0.24%) Axure RP
8 1 (0.24%) Babel
8 1 (0.24%) Balsamiq Mockups
8 1 (0.24%) Git (software)
8 1 (0.24%) Jenkins
8 1 (0.24%) Moq
8 1 (0.24%) Rational Software Modeler
8 1 (0.24%) webpack
General
1 109 (26.01%) Finance
2 63 (15.04%) Retail
3 45 (10.74%) Marketing
4 28 (6.68%) Banking
5 22 (5.25%) Advertising
6 19 (4.53%) Manufacturing
7 18 (4.30%) Telecoms
8 14 (3.34%) Corporate Banking
9 13 (3.10%) Publishing
10 10 (2.39%) Law
11 8 (1.91%) Automotive
12 5 (1.19%) Legal
13 4 (0.95%) Electronics
13 4 (0.95%) Games
14 3 (0.72%) Investment Banking
15 2 (0.48%) Back Office
15 2 (0.48%) Billing
15 2 (0.48%) Financial Institution
15 2 (0.48%) Local Government
15 2 (0.48%) Retail Banking
Job Titles
1 98 (23.39%) Developer
2 77 (18.38%) Analyst
3 45 (10.74%) Architect
4 40 (9.55%) Consultant
5 37 (8.83%) CRM Developer
6 34 (8.11%) Solutions Architect
7 31 (7.40%) Dynamics CRM Developer
8 24 (5.73%) CRM Consultant
9 22 (5.25%) Applications Support
10 21 (5.01%) Business Analyst
11 19 (4.53%) Senior Developer
12 18 (4.30%) .NET Developer
13 17 (4.06%) Support Analyst
14 16 (3.82%) Administrator
14 16 (3.82%) IT Support
15 14 (3.34%) CRM Analyst
15 14 (3.34%) Project Manager
16 13 (3.10%) Account Manager
16 13 (3.10%) C# Developer
16 13 (3.10%) Dynamics CRM Consultant
Libraries, Frameworks & Software Standards
1 84 (20.05%) .NET
2 38 (9.07%) HTML
3 29 (6.92%) ASP.NET
4 28 (6.68%) CSS
5 25 (5.97%) Web Services
6 18 (4.30%) SOAP
6 18 (4.30%) WCF
7 12 (2.86%) REST
8 10 (2.39%) XML
9 9 (2.15%) .NET Framework
9 9 (2.15%) jQuery
9 9 (2.15%) Laravel
9 9 (2.15%) Middleware
9 9 (2.15%) RESTful
10 8 (1.91%) AngularJS
10 8 (1.91%) HTML5
10 8 (1.91%) React
11 7 (1.67%) Ajax
11 7 (1.67%) ASP.NET MVC
12 6 (1.43%) Symfony
Miscellaneous
1 61 (14.56%) Analytical Skills
2 25 (5.97%) Management Information System
3 21 (5.01%) Self-Motivation
4 13 (3.10%) Social Media
5 12 (2.86%) User Experience
5 12 (2.86%) Virtual Team
6 11 (2.63%) Replication
7 10 (2.39%) Enterprise Software
8 9 (2.15%) Greenfield Project
9 6 (1.43%) Computer Science
10 5 (1.19%) Blog
10 5 (1.19%) Driving Licence
10 5 (1.19%) Fintech
11 4 (0.95%) Marketing Technology
11 4 (0.95%) Mobile App
12 3 (0.72%) Data Structures
12 3 (0.72%) EPoS
12 3 (0.72%) N-Tier
13 2 (0.48%) Chip and PIN
13 2 (0.48%) Contactless
Operating Systems
1 33 (7.88%) Windows
2 13 (3.10%) Windows Server 2008
3 8 (1.91%) Windows Server
4 6 (1.43%) Windows Server 2012
5 4 (0.95%) Linux
5 4 (0.95%) Unix
5 4 (0.95%) Windows 10
6 1 (0.24%) Android
Processes & Methodologies
1 97 (23.15%) Agile Software Development
2 68 (16.23%) Problem-Solving
3 45 (10.74%) Project Management
4 44 (10.50%) Business Intelligence
4 44 (10.50%) Stakeholder Management
5 42 (10.02%) ERP
6 38 (9.07%) ITIL
7 29 (6.92%) TDD
8 28 (6.68%) Workflow
9 25 (5.97%) Data Management
9 25 (5.97%) Presales
9 25 (5.97%) Scrum
10 24 (5.73%) Analytics
11 23 (5.49%) E-Commerce
11 23 (5.49%) Migration
11 23 (5.49%) Service Management
12 22 (5.25%) Business Analysis
12 22 (5.25%) Coaching
13 21 (5.01%) Collaborative Working
14 20 (4.77%) MVC
Programming Languages
1 112 (26.73%) SQL
2 89 (21.24%) C#
3 56 (13.37%) JavaScript
4 15 (3.58%) PHP
5 13 (3.10%) T-SQL
6 12 (2.86%) Java
7 11 (2.63%) Apex Code
8 6 (1.43%) PL/SQL
9 5 (1.19%) PowerShell
9 5 (1.19%) SOQL
10 4 (0.95%) VB
10 4 (0.95%) VB.NET
11 2 (0.48%) ABAP
11 2 (0.48%) C
12 1 (0.24%) C++
12 1 (0.24%) PHP 5
12 1 (0.24%) Python
12 1 (0.24%) SAPscript
12 1 (0.24%) VBA
12 1 (0.24%) VBScript
Qualifications
1 39 (9.31%) Degree
2 18 (4.30%) Microsoft Certification
3 15 (3.58%) Security Cleared
4 10 (2.39%) HNC
5 5 (1.19%) BC Cleared
5 5 (1.19%) ITIL Foundation Certificate
6 4 (0.95%) DV Cleared
6 4 (0.95%) ITIL Certification
7 3 (0.72%) CCENT
7 3 (0.72%) CCNA
7 3 (0.72%) Cisco Certification
7 3 (0.72%) SC Cleared
8 2 (0.48%) Computer Science Degree
8 2 (0.48%) ISTQB
9 1 (0.24%) ACCA
9 1 (0.24%) CIMA
9 1 (0.24%) ISEB
9 1 (0.24%) PRINCE2 Practitioner
9 1 (0.24%) TOGAF Certification
Quality Assurance & Compliance
1 17 (4.06%) SLA
2 11 (2.63%) QA
3 10 (2.39%) PMO
4 9 (2.15%) GDPR
5 5 (1.19%) Data Quality
6 3 (0.72%) ISO/IEC 27001
6 3 (0.72%) PCI DSS
7 1 (0.24%) ISO 9001
System Software
1 11 (2.63%) VMware Infrastructure
2 9 (2.15%) Virtual Machines
3 5 (1.19%) Hyper-V
3 5 (1.19%) VMware ESXi
4 4 (0.95%) Active Directory
5 1 (0.24%) pfSense
5 1 (0.24%) XenApp
Systems Management
1 9 (2.15%) SCCM
1 9 (2.15%) SCVMM
2 1 (0.24%) Microsoft Clustering
2 1 (0.24%) Systems Management Server (SMS)
Vendors
1 134 (31.98%) Microsoft
2 37 (8.83%) Salesforce.com
3 26 (6.21%) SAP
4 16 (3.82%) Oracle
5 13 (3.10%) VMware
6 10 (2.39%) Google
6 10 (2.39%) Sage
6 10 (2.39%) Teradata
7 8 (1.91%) Citrix
8 7 (1.67%) Adobe
9 6 (1.43%) Casewise
9 6 (1.43%) Siebel
10 4 (0.95%) Atlassian
10 4 (0.95%) Infor
10 4 (0.95%) Twitter
10 4 (0.95%) Zend
11 3 (0.72%) IBM
11 3 (0.72%) Pega
11 3 (0.72%) Salesforce Marketing Cloud
11 3 (0.72%) Sitecore