Period
to 22 May 2018

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 22 May 2018 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
England > North West
6 months to
22 May 2018
Same period 2017 Same period 2016
Rank 86 100 86
Rank change year-on-year +14 -14 -14
Permanent jobs citing CRM 445 380 355
As % of all permanent IT jobs advertised in the North West 3.65% 3.08% 3.19%
As % of the Processes & Methodologies category 3.98% 3.37% 3.55%
Number of salaries quoted 366 323 290
North West median annual salary £47,500 £37,500 £37,500
Median salary % change year-on-year +26.67% - -6.25%
10th Percentile £23,375 £26,250 £24,000
90th Percentile £85,625 £65,000 £62,625
England median annual salary £50,000 £47,500 £45,050
% change year-on-year +5.26% +5.44% -5.16%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 11,189 11,291 9,987
As % of all permanent IT jobs advertised in the North West 91.89% 91.46% 89.71%
Number of salaries quoted 8,968 9,343 8,350
North West median annual salary £45,000 £40,000 £40,000
Median salary % change year-on-year +12.50% - -
10th Percentile £27,000 £26,000 £23,975
90th Percentile £67,500 £62,500 £62,500
England median annual salary £50,000 £50,000 £48,000
% change year-on-year - +4.17% +1.05%

CRM
Job Vacancy Trend in the North West

Job postings citing CRM as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for CRM in the North West

CRM
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM in the North West.

Salary trend for CRM in the North West

CRM
Salary Histogram in the North West

The salary distribution of IT jobs citing CRM in the North West over the 6 months to 22 May 2018.

Salary histogram for CRM in the North West

CRM
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the North West region over the 6 months to 22 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +18 263 £52,500 +31.25% 36
Cheshire -25 73 £38,500 +15.79% 22
Lancashire +32 52 £40,000 +25.00% 12
Merseyside +20 51 £52,000 +33.33% 10
Cumbria -5 4 - -
CRM
England

For the 6 months to 22 May 2018, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for CRM.

1 191 (42.92%) Microsoft
2 171 (38.43%) Dynamics CRM
3 114 (25.62%) .NET
4 108 (24.27%) SQL
5 103 (23.15%) Finance
6 94 (21.12%) C#
7 91 (20.45%) SQL Server
8 84 (18.88%) Agile Software Development
9 78 (17.53%) Dynamics 365
10 70 (15.73%) Advertising
11 59 (13.26%) ERP
12 58 (13.03%) Retail
13 57 (12.81%) SAP
14 54 (12.13%) Analytical Skills
15 53 (11.91%) Salesforce.com
16 51 (11.46%) Oracle
17 45 (10.11%) ASP.NET
17 45 (10.11%) Business Intelligence
17 45 (10.11%) Stakeholder Management
17 45 (10.11%) Degree
18 44 (9.89%) JavaScript
19 42 (9.44%) Microsoft Certification
19 42 (9.44%) Problem-Solving
20 41 (9.21%) ITIL
20 41 (9.21%) Windows
20 41 (9.21%) Service Management
21 37 (8.31%) Manufacturing
22 36 (8.09%) .NET Framework
23 35 (7.87%) SQL Server Reporting Services
24 29 (6.52%) T-SQL

CRM
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (5.84%) IIS
2 21 (4.72%) SharePoint
3 11 (2.47%) BizTalk Server
4 9 (2.02%) CMS
4 9 (2.02%) MS Exchange
5 5 (1.12%) Exchange Server 2007
5 5 (1.12%) SharePoint Server
5 5 (1.12%) Skype for Business
6 4 (0.90%) NetWeaver
7 2 (0.45%) CICS
7 2 (0.45%) Sitecore CMS
8 1 (0.22%) Elasticsearch
8 1 (0.22%) NServiceBus
8 1 (0.22%) WordPress
Applications
1 20 (4.49%) Microsoft Office
2 18 (4.04%) Microsoft Excel
3 7 (1.57%) Microsoft PowerPoint
4 4 (0.90%) Photoshop
5 3 (0.67%) MS Visio
6 1 (0.22%) AutoCAD
6 1 (0.22%) Chatbot
Business Applications
1 171 (38.43%) Dynamics CRM
2 17 (3.82%) Elite 3E
2 17 (3.82%) Salesforce.com CRM
3 16 (3.60%) Dynamics AX
4 15 (3.37%) Workfront
5 13 (2.92%) Dynamics NAV
6 7 (1.57%) NetSuite
7 5 (1.12%) BPCS
7 5 (1.12%) Dynamics GP
7 5 (1.12%) SAP CRM
8 4 (0.90%) Siebel CRM
8 4 (0.90%) Unit4 Business World
9 3 (0.67%) SAP Business One
10 2 (0.45%) Dynamics SL
10 2 (0.45%) SAP Hybris
11 1 (0.22%) Carpe Diem
11 1 (0.22%) IBM Operational Decision Manager
11 1 (0.22%) Infor CloudSuite Industrial (formerly SyteLine)
11 1 (0.22%) Magento
11 1 (0.22%) SAP ERP
Cloud Services
1 78 (17.53%) Dynamics 365
2 28 (6.29%) Microsoft Azure
3 18 (4.04%) Office 365
4 9 (2.02%) SaaS
5 7 (1.57%) IaaS
6 4 (0.90%) GitHub
7 3 (0.67%) Amazon AWS
8 2 (0.45%) Force.com
8 2 (0.45%) Google Analytics
8 2 (0.45%) PaaS
8 2 (0.45%) Salesforce Service Cloud
9 1 (0.22%) Salesforce Sales Cloud
9 1 (0.22%) Serverless
Communications & Networking
1 14 (3.15%) Broadband
2 12 (2.70%) Internet
3 9 (2.02%) HTTP
3 9 (2.02%) Skype
4 7 (1.57%) Firewall
5 6 (1.35%) TCP/IP
6 5 (1.12%) Intranet
6 5 (1.12%) SMS
7 4 (0.90%) DNS
8 3 (0.67%) IMAP
8 3 (0.67%) VPN
9 2 (0.45%) VoIP
9 2 (0.45%) WAN
9 2 (0.45%) Wireless
10 1 (0.22%) FTP
10 1 (0.22%) Network Security
10 1 (0.22%) SAN
10 1 (0.22%) Unified Communications
10 1 (0.22%) Wi-Fi
Database & Business Intelligence
1 91 (20.45%) SQL Server
2 35 (7.87%) SQL Server Reporting Services
3 18 (4.04%) Data Warehouse
4 17 (3.82%) Relational Database
5 12 (2.70%) SQL Server Integration Services
6 11 (2.47%) Power BI
7 9 (2.02%) DB2
7 9 (2.02%) SQL Server 2016
8 7 (1.57%) RDBMS
8 7 (1.57%) SQL Server 2008
9 6 (1.35%) SQL Server Analysis Services
10 4 (0.90%) BusinessObjects
10 4 (0.90%) Looker
10 4 (0.90%) Oracle Database
10 4 (0.90%) SAP BW
10 4 (0.90%) SAP HANA
11 3 (0.67%) Crystal Reports
11 3 (0.67%) MySQL
11 3 (0.67%) SQL Server 2012
12 2 (0.45%) Qlik Sense
Development Applications
1 19 (4.27%) JIRA
2 7 (1.57%) Git (software)
2 7 (1.57%) Visual Studio
3 6 (1.35%) Team Foundation Server
4 3 (0.67%) Octopus Deploy
4 3 (0.67%) Selenium
4 3 (0.67%) SpecFlow
5 2 (0.45%) Jenkins
5 2 (0.45%) SoapUI
5 2 (0.45%) TeamCity
5 2 (0.45%) TestRail
5 2 (0.45%) WebDriver
6 1 (0.22%) Bitbucket
6 1 (0.22%) CruiseControl
6 1 (0.22%) FxCop
6 1 (0.22%) ReSharper
6 1 (0.22%) SonarQube
6 1 (0.22%) StyleCop
6 1 (0.22%) Subversion
6 1 (0.22%) Visual Studio Team System
General
1 103 (23.15%) Finance
2 70 (15.73%) Advertising
3 58 (13.03%) Retail
4 37 (8.31%) Manufacturing
5 28 (6.29%) Marketing
6 27 (6.07%) Billing
7 22 (4.94%) Telecoms
8 19 (4.27%) Publishing
9 17 (3.82%) Banking
10 8 (1.80%) Law
11 4 (0.90%) Investment Banking
12 3 (0.67%) Legal
13 1 (0.22%) Automotive
13 1 (0.22%) Brand Awareness
13 1 (0.22%) Front Office
13 1 (0.22%) Games
13 1 (0.22%) Local Government
13 1 (0.22%) Pharmaceutical
Job Titles
1 100 (22.47%) Developer
2 88 (19.78%) Analyst
3 86 (19.33%) Architect
4 62 (13.93%) Consultant
4 62 (13.93%) Solutions Architect
5 39 (8.76%) CRM Consultant
5 39 (8.76%) CRM Developer
6 35 (7.87%) CRM Architect
7 34 (7.64%) Dynamics CRM Developer
8 29 (6.52%) Applications Support
8 29 (6.52%) CRM Solutions Architect
9 28 (6.29%) Business Analyst
10 27 (6.07%) Dynamics CRM Consultant
11 24 (5.39%) Junior
12 22 (4.94%) Account Manager
13 20 (4.49%) IT Analyst
13 20 (4.49%) Support Analyst
14 19 (4.27%) Junior Account Manager
15 15 (3.37%) C# Developer
15 15 (3.37%) CRM Analyst
Libraries, Frameworks & Software Standards
1 114 (25.62%) .NET
2 45 (10.11%) ASP.NET
3 36 (8.09%) .NET Framework
4 27 (6.07%) Web Services
5 25 (5.62%) HTML
6 22 (4.94%) REST
7 17 (3.82%) ASP.NET MVC
8 15 (3.37%) CSS
9 13 (2.92%) jQuery
10 12 (2.70%) Mason
11 11 (2.47%) XML
12 9 (2.02%) Ajax
12 9 (2.02%) Classic ASP
12 9 (2.02%) OAuth
13 8 (1.80%) SOAP
13 8 (1.80%) WCF
14 6 (1.35%) ASP.NET Web API
14 6 (1.35%) JSON
14 6 (1.35%) Middleware
14 6 (1.35%) Visualforce
Miscellaneous
1 54 (12.13%) Analytical Skills
2 24 (5.39%) Self-Motivation
3 23 (5.17%) Management Information System
4 20 (4.49%) Virtual Team
5 17 (3.82%) Computer Science
6 9 (2.02%) Mobile App
7 8 (1.80%) User Experience
8 7 (1.57%) Enterprise Software
9 5 (1.12%) Greenfield Project
10 4 (0.90%) Clustering
10 4 (0.90%) Social Media
11 3 (0.67%) Driving Licence
11 3 (0.67%) Replication
12 2 (0.45%) FMCG
12 2 (0.45%) Mainframe
12 2 (0.45%) PMI
12 2 (0.45%) Private Cloud
12 2 (0.45%) Public Cloud
13 1 (0.22%) Data Structures
13 1 (0.22%) iPad
Operating Systems
1 41 (9.21%) Windows
2 23 (5.17%) Windows Server
3 11 (2.47%) Android
4 9 (2.02%) Apple iOS
5 6 (1.35%) Unix
5 6 (1.35%) Windows Server 2008
6 5 (1.12%) Mac OS X
7 3 (0.67%) Windows 10
Processes & Methodologies
1 84 (18.88%) Agile Software Development
2 59 (13.26%) ERP
3 45 (10.11%) Business Intelligence
3 45 (10.11%) Stakeholder Management
4 42 (9.44%) Problem-Solving
5 41 (9.21%) ITIL
5 41 (9.21%) Service Management
6 28 (6.29%) SDLC
7 24 (5.39%) Microservices
7 24 (5.39%) MVC
7 24 (5.39%) Project Management
7 24 (5.39%) SOA
8 22 (4.94%) Change Control
8 22 (4.94%) Presales
9 20 (4.49%) TOGAF
9 20 (4.49%) User Acceptance Testing
10 19 (4.27%) Business Analysis
10 19 (4.27%) Scrum
10 19 (4.27%) Time Management
10 19 (4.27%) Wealth Management
Programming Languages
1 108 (24.27%) SQL
2 94 (21.12%) C#
3 44 (9.89%) JavaScript
4 29 (6.52%) T-SQL
5 18 (4.04%) VBA
6 13 (2.92%) Apex Code
7 12 (2.70%) Java
8 8 (1.80%) VB
9 6 (1.35%) ABAP
9 6 (1.35%) TypeScript
10 5 (1.12%) PHP
10 5 (1.12%) PowerShell
10 5 (1.12%) VB.NET
11 4 (0.90%) PL/SQL
12 2 (0.45%) COBOL
12 2 (0.45%) SOQL
12 2 (0.45%) X++
13 1 (0.22%) C
13 1 (0.22%) VBScript
13 1 (0.22%) XPath
Qualifications
1 45 (10.11%) Degree
2 42 (9.44%) Microsoft Certification
3 19 (4.27%) MCSA
3 19 (4.27%) MCSE
4 16 (3.60%) MCP
5 10 (2.25%) HNC
5 10 (2.25%) ISEB
6 9 (2.02%) ISTQB Foundation Certification
7 7 (1.57%) Security Cleared
8 5 (1.12%) SC Cleared
9 3 (0.67%) CCENT
9 3 (0.67%) CCNA
9 3 (0.67%) Cisco Certification
10 2 (0.45%) ACCA
10 2 (0.45%) CIMA
10 2 (0.45%) HND
10 2 (0.45%) ITIL Certification
10 2 (0.45%) MCDBA
10 2 (0.45%) MCTS
10 2 (0.45%) PMI Certification
Quality Assurance & Compliance
1 14 (3.15%) QA
2 11 (2.47%) GDPR
3 9 (2.02%) SLA
4 8 (1.80%) MiFID
5 6 (1.35%) PMO
6 2 (0.45%) Data Quality
7 1 (0.22%) ISO 9001
7 1 (0.22%) ISO/IEC 27001
System Software
1 24 (5.39%) Active Directory
2 9 (2.02%) VMware Infrastructure
3 5 (1.12%) Virtual Machines
4 1 (0.22%) Terminal Services
4 1 (0.22%) Virtual Desktop
4 1 (0.22%) vSphere
Systems Management
1 7 (1.57%) SCCM
2 5 (1.12%) SCVMM
3 4 (0.90%) Microsoft Clustering
4 3 (0.67%) Systems Management Server (SMS)
5 1 (0.22%) Microsoft Intune
5 1 (0.22%) Opscode Chef
5 1 (0.22%) Puppet
5 1 (0.22%) WMI
Vendors
1 191 (42.92%) Microsoft
2 57 (12.81%) SAP
3 53 (11.91%) Salesforce.com
4 51 (11.46%) Oracle
5 20 (4.49%) Sage
6 16 (3.60%) Intapp
6 16 (3.60%) Reuters
7 14 (3.15%) VMware
8 11 (2.47%) Infor
9 10 (2.25%) Epicor
10 8 (1.80%) Teradata
11 7 (1.57%) JD Edwards
11 7 (1.57%) Siebel
12 5 (1.12%) Capita
12 5 (1.12%) IFS
12 5 (1.12%) Informatica
13 4 (0.90%) HubSpot
13 4 (0.90%) Marketo
13 4 (0.90%) Pardot
13 4 (0.90%) Sitecore