Service Desk Analyst Jobs in Peterborough

Service Desk Analyst
Cambridgeshire > Peterborough

The median Service Desk Analyst salary in Peterborough is £26,000 per year, according to job vacancies posted during the 6 months leading to 12 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

 6 months to
12 May 2025		 Same period 2024 Same period 2023
Rank 21 30 39
Rank change year-on-year +9 +9 +17
Permanent jobs requiring a Service Desk Analyst 3 3 3
As % of all permanent jobs advertised in Peterborough 3.19% 1.24% 1.55%
As % of the Job Titles category 3.30% 1.44% 1.82%
Number of salaries quoted 3 3 3
10th Percentile £23,900 - £22,500
25th Percentile £24,500 £24,500 £23,625
Median annual salary (50th Percentile) £26,000 £25,000 £27,000
Median % change year-on-year +4.00% -7.41% +20.00%
75th Percentile £26,500 £25,500 £28,750
90th Percentile - - £28,900
Cambridgeshire median annual salary £26,000 £27,500 £24,750
% change year-on-year -5.45% +11.11% -17.50%

All Permanent IT Job Vacancies
Peterborough

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Peterborough. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Peterborough with a recognized job title 91 208 165
% of permanent jobs with a recognized job title 96.81% 85.95% 85.49%
Number of salaries quoted 67 165 102
10th Percentile £32,124 £24,000 £26,000
25th Percentile £42,500 £32,500 £29,000
Median annual salary (50th Percentile) £50,000 £45,000 £54,000
Median % change year-on-year +11.11% -16.67% +18.68%
75th Percentile £63,828 £57,500 £66,250
90th Percentile £78,911 £65,000 £69,875
Cambridgeshire median annual salary £50,000 £52,500 £54,000
% change year-on-year -4.76% -2.78% +8.00%

Service Desk Analyst
Job Vacancy Trend in Peterborough

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Peterborough.

Job vacancy trend for Service Desk Analyst in Peterborough

Service Desk Analyst
Salary Trend in Peterborough

3-month moving average salary quoted in jobs citing Service Desk Analyst in Peterborough.

Salary trend for Service Desk Analyst in Peterborough

Service Desk Analyst Skill Set
Top 22 Co-occurring Skills and Capabilities in Peterborough

For the 6 months to 12 May 2025, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Peterborough region featuring Service Desk Analyst in the job title.

1 3 (100.00%) Active Directory
1 3 (100.00%) Microsoft 365
1 3 (100.00%) ServiceNow
2 2 (66.67%) Android
2 2 (66.67%) iPhone
2 2 (66.67%) iPad
2 2 (66.67%) ITIL
2 2 (66.67%) ITSM
2 2 (66.67%) Mimecast
2 2 (66.67%) Blackberry
3 1 (33.33%) Problem-Solving
3 1 (33.33%) Customer Service
3 1 (33.33%) Law
3 1 (33.33%) Stakeholder Management
3 1 (33.33%) Incident Management
3 1 (33.33%) Performance Management
3 1 (33.33%) Microsoft
3 1 (33.33%) Citrix
3 1 (33.33%) Continuous Improvement
3 1 (33.33%) Process Improvement
3 1 (33.33%) Mentoring
3 1 (33.33%) Service Delivery

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Peterborough by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 3 (100.00%) Microsoft 365
2 2 (66.67%) Mimecast
General
1 1 (33.33%) Law
Miscellaneous
1 2 (66.67%) Blackberry
1 2 (66.67%) iPad
1 2 (66.67%) iPhone
Operating Systems
1 2 (66.67%) Android
Processes & Methodologies
1 2 (66.67%) ITIL
1 2 (66.67%) ITSM
2 1 (33.33%) Continuous Improvement
2 1 (33.33%) Customer Service
2 1 (33.33%) Incident Management
2 1 (33.33%) Mentoring
2 1 (33.33%) Performance Management
2 1 (33.33%) Problem-Solving
2 1 (33.33%) Process Improvement
2 1 (33.33%) Service Delivery
2 1 (33.33%) Stakeholder Management
System Software
1 3 (100.00%) Active Directory
Vendors
1 3 (100.00%) ServiceNow
2 1 (33.33%) Citrix
2 1 (33.33%) Microsoft
3 Service Desk Analyst jobs in Cambridgeshire