Customer Service Jobs in Solihull

Customer Service
West Midlands > Solihull

The table below provides summary statistics for permanent job vacancies advertised in Solihull requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 30 May 2025, comparing them to the same period in the previous two years.

6 months to
30 May 2025		 Same period 2024 Same period 2023
Rank 26 18 15
Rank change year-on-year -8 -3 -10
Permanent jobs citing Customer Service 3 24 26
As % of all permanent jobs advertised in Solihull 2.16% 9.49% 10.79%
As % of the Processes & Methodologies category 2.21% 10.43% 11.11%
Number of salaries quoted 1 12 25
10th Percentile - £21,810 £21,250
25th Percentile - £23,213 £25,875
Median annual salary (50th Percentile) £35,000 £41,250 £30,001
Median % change year-on-year -15.15% +37.50% -14.28%
75th Percentile - £51,875 £47,500
90th Percentile - £64,250 £69,150
West Midlands median annual salary £29,750 £29,250 £40,000
% change year-on-year +1.71% -26.88% -3.61%

All Process and Methodology Skills
Solihull

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Solihull.

Permanent vacancies with a requirement for process or methodology skills 136 230 234
As % of all permanent jobs advertised in Solihull 97.84% 90.91% 97.10%
Number of salaries quoted 86 172 137
10th Percentile £41,250 £28,750 £25,875
25th Percentile £48,125 £36,750 £34,750
Median annual salary (50th Percentile) £60,000 £53,750 £52,500
Median % change year-on-year +11.63% +2.38% +16.67%
75th Percentile £68,438 £66,250 £67,500
90th Percentile £77,500 £70,000 £73,750
West Midlands median annual salary £52,500 £50,000 £52,500
% change year-on-year +5.00% -4.76% +5.00%

Customer Service
Job Vacancy Trend in Solihull

Job postings citing Customer Service as a proportion of all IT jobs advertised in Solihull.

Job vacancy trend for Customer Service in Solihull

Customer Service
Salary Trend in Solihull

3-month moving average salary quoted in jobs citing Customer Service in Solihull.

Salary trend for Customer Service in Solihull

Customer Service
Co-occurring Skills and Capabilities in Solihull by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Communications & Networking
1 1 (33.33%) LAN
1 1 (33.33%) WAN
1 1 (33.33%) Wi-Fi
General
1 2 (66.67%) Finance
2 1 (33.33%) Inclusion and Diversity
2 1 (33.33%) Public Sector
Job Titles
1 1 (33.33%) Administrator
1 1 (33.33%) Analyst
Miscellaneous
1 1 (33.33%) Data Protection Act
1 1 (33.33%) Self-Motivation
Processes & Methodologies
1 1 (33.33%) Data Protection
1 1 (33.33%) Intelligent Automation
1 1 (33.33%) Problem-Solving
1 1 (33.33%) Service Delivery
1 1 (33.33%) Software Engineering
Qualifications
1 1 (33.33%) BPSS Clearance
1 1 (33.33%) CCNA
1 1 (33.33%) Cisco Certification
1 1 (33.33%) SC Cleared
1 1 (33.33%) Security Cleared
536 Customer Service jobs in the West Midlands