Period
to 11 November 2019

The following table provides summary statistics for permanent job vacancies advertised in Somerset with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 11 November 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
South West > Somerset
6 months to
11 Nov 2019
Same period 2018 Same period 2017
Rank 66 80 99
Rank change year-on-year +14 +19 -13
Permanent jobs citing SLA 17 10 18
As % of all permanent IT jobs advertised in Somerset 2.04% 1.10% 1.33%
As % of the Quality Assurance & Compliance category 21.25% 10.64% 15.00%
Number of salaries quoted 15 10 11
Somerset median annual salary £30,000 £29,000 £30,000
Median salary % change year-on-year +3.45% -3.33% -29.41%
10th Percentile £20,250 £20,800 £20,750
90th Percentile £67,850 £62,500 £52,500
South West median annual salary £32,000 £34,736 £35,000
% change year-on-year -7.88% -0.75% +9.38%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Somerset with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Somerset
Permanent vacancies with a requirement for quality assurance or compliance skills 80 94 120
As % of all permanent IT jobs advertised in Somerset 9.58% 10.30% 8.86%
Number of salaries quoted 72 76 91
Somerset median annual salary £42,500 £40,000 £37,500
Median salary % change year-on-year +6.25% +6.67% -
10th Percentile £22,875 £28,125 £27,500
90th Percentile £62,825 £58,125 £53,750
South West median annual salary £42,500 £42,029 £40,000
% change year-on-year +1.12% +5.07% -

SLA
Job Vacancy Trend in Somerset

Job postings citing SLA as a percentage of all IT jobs advertised in Somerset.

Job vacancy trend for SLA in Somerset

SLA
Salary Trend in Somerset

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Somerset.

Salary trend for SLA in Somerset

SLA
Salary Histogram in Somerset

The salary distribution of IT jobs citing SLA in Somerset over the 6 months to 11 November 2019.

Salary histogram for SLA in Somerset

SLA
Job Locations in Somerset

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Somerset region over the 6 months to 11 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bath +8 11 £22,500 +2.27%
Weston-super-Mare - 3 - -
Street -4 1 £72,500 +51.04% 1
Clevedon - 1 £42,500 - 1
SLA
South West

For the 6 months to 11 November 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Somerset region with a requirement for SLA.

1 11 (64.71%) Windows
2 10 (58.82%) Active Directory
2 10 (58.82%) Windows 10
3 9 (52.94%) Microsoft
4 8 (47.06%) Office 365
5 7 (41.18%) Windows Server
6 6 (35.29%) Video Conferencing
7 5 (29.41%) Windows Server 2008
7 5 (29.41%) VMware
7 5 (29.41%) DNS
7 5 (29.41%) UAG
8 4 (23.53%) Windows 7
8 4 (23.53%) Windows 8
8 4 (23.53%) Windows Server 2012
8 4 (23.53%) Problem-Solving
8 4 (23.53%) DHCP
8 4 (23.53%) Avaya
8 4 (23.53%) Apple
8 4 (23.53%) Service Delivery
8 4 (23.53%) VMware Infrastructure
8 4 (23.53%) Google
9 3 (17.65%) Citrix
9 3 (17.65%) TCP/IP
9 3 (17.65%) Microsoft Office
9 3 (17.65%) Proactive Maintenance
9 3 (17.65%) Proactive Monitoring
10 2 (11.76%) DevOps
10 2 (11.76%) Exchange Server 2013
10 2 (11.76%) Azure
10 2 (11.76%) Exchange Server 2010

SLA
Co-occurring IT Skills in Somerset by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (11.76%) Exchange Server 2010
1 2 (11.76%) Exchange Server 2013
1 2 (11.76%) MS Exchange
1 2 (11.76%) SharePoint
Applications
1 3 (17.65%) Microsoft Office
Cloud Services
1 8 (47.06%) Office 365
2 2 (11.76%) Azure
3 1 (5.88%) AWS
3 1 (5.88%) Cloudflare
3 1 (5.88%) GCP
Communications & Networking
1 5 (29.41%) DNS
2 4 (23.53%) DHCP
3 3 (17.65%) TCP/IP
4 2 (11.76%) Firewall
4 2 (11.76%) VPN
5 1 (5.88%) ADSL
5 1 (5.88%) BGP
5 1 (5.88%) Cisco ASA
5 1 (5.88%) LAN
5 1 (5.88%) MPLS
5 1 (5.88%) OSPF
5 1 (5.88%) PBX
5 1 (5.88%) VLAN
5 1 (5.88%) VoIP
5 1 (5.88%) VPLS
5 1 (5.88%) VRRP
5 1 (5.88%) WAN
Database & Business Intelligence
1 1 (5.88%) Azure SQL Database
1 1 (5.88%) SQL Server
1 1 (5.88%) SQL Server 2005
1 1 (5.88%) SQL Server Integration Services
General
1 1 (5.88%) Advertising
1 1 (5.88%) Finance
1 1 (5.88%) Marketing
1 1 (5.88%) Public Sector
1 1 (5.88%) Telecoms
Job Titles
1 8 (47.06%) Support Engineer
2 4 (23.53%) 1st/2nd Line Support
2 4 (23.53%) 2nd Line Support
2 4 (23.53%) Field Engineer
2 4 (23.53%) Service Desk Engineer
2 4 (23.53%) Service Desk Support
3 3 (17.65%) 1st/2nd Line Support Engineer
3 3 (17.65%) 2nd Line Engineer
3 3 (17.65%) 2nd Line Support Engineer
3 3 (17.65%) Field Support Engineer
4 2 (11.76%) 1st Line Engineer
4 2 (11.76%) 1st Line Support
4 2 (11.76%) 1st Line Support Engineer
5 1 (5.88%) Analyst
5 1 (5.88%) DevOps Engineer
5 1 (5.88%) ICT Technician
5 1 (5.88%) Senior Delivery Manager
5 1 (5.88%) Senior DevOps
5 1 (5.88%) Senior DevOps Engineer
5 1 (5.88%) SharePoint Analyst
Miscellaneous
1 6 (35.29%) Video Conferencing
2 1 (5.88%) Blackberry
2 1 (5.88%) Data Centre
2 1 (5.88%) Foreign Exchange (FX)
2 1 (5.88%) Smartphone
Operating Systems
1 11 (64.71%) Windows
2 10 (58.82%) Windows 10
3 7 (41.18%) Windows Server
4 5 (29.41%) Windows Server 2008
5 4 (23.53%) Windows 7
5 4 (23.53%) Windows 8
5 4 (23.53%) Windows Server 2012
6 1 (5.88%) Android
6 1 (5.88%) Linux
Processes & Methodologies
1 4 (23.53%) Problem-Solving
1 4 (23.53%) Service Delivery
2 3 (17.65%) Proactive Maintenance
2 3 (17.65%) Proactive Monitoring
3 2 (11.76%) Agile Software Development
3 2 (11.76%) DevOps
3 2 (11.76%) ITIL
4 1 (5.88%) Capacity Planning
4 1 (5.88%) Configuration Management
4 1 (5.88%) Continuous Improvement
4 1 (5.88%) Direct Marketing
4 1 (5.88%) Disaster Recovery
4 1 (5.88%) Document Management
4 1 (5.88%) Microservices
4 1 (5.88%) Migration
4 1 (5.88%) Network Management
4 1 (5.88%) Network Monitoring
4 1 (5.88%) Performance Tuning
4 1 (5.88%) Project Management
4 1 (5.88%) Service Management
Programming Languages
1 1 (5.88%) Python
1 1 (5.88%) Ruby
1 1 (5.88%) SQL
1 1 (5.88%) T-SQL
Qualifications
1 1 (5.88%) AWS Certification
1 1 (5.88%) SC Cleared
1 1 (5.88%) Security Cleared
Quality Assurance & Compliance
1 1 (5.88%) QA
System Software
1 10 (58.82%) Active Directory
2 5 (29.41%) UAG
3 4 (23.53%) VMware Infrastructure
4 1 (5.88%) Docker
4 1 (5.88%) Hyper-V
4 1 (5.88%) Virtual Machines
Systems Management
1 1 (5.88%) Ansible
1 1 (5.88%) Kubernetes
1 1 (5.88%) PaperCut
1 1 (5.88%) SCCM
1 1 (5.88%) WSUS
Vendors
1 9 (52.94%) Microsoft
2 5 (29.41%) VMware
3 4 (23.53%) Apple
3 4 (23.53%) Avaya
3 4 (23.53%) Google
4 3 (17.65%) Citrix
5 1 (5.88%) Brocade
5 1 (5.88%) CheckPoint
5 1 (5.88%) Cisco
5 1 (5.88%) Draytek
5 1 (5.88%) HP
5 1 (5.88%) Juniper
5 1 (5.88%) Meraki