Period
to 25 September 2018

The following table provides summary statistics for permanent job vacancies advertised in Somerset with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 25 September 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
South West > Somerset
6 months to
25 Sep 2018
Same period 2017 Same period 2016
Rank 75 93 70
Rank change year-on-year +18 -23 0
Permanent jobs citing SLA 12 24 48
As % of all permanent IT jobs advertised in Somerset 1.38% 1.82% 3.70%
As % of the Quality Assurance & Compliance category 12.00% 17.91% 29.45%
Number of salaries quoted 12 10 41
Somerset median annual salary £24,750 £32,000 £35,000
Median salary % change year-on-year -22.66% -8.57% +34.62%
10th Percentile £21,000 £20,675 £25,000
90th Percentile £62,500 £52,750 £53,750
South West median annual salary £35,000 £35,000 £32,500
% change year-on-year - +7.69% -9.72%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Somerset with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Somerset
Permanent vacancies with a requirement for quality assurance or compliance skills 100 134 163
As % of all permanent IT jobs advertised in Somerset 11.51% 10.14% 12.57%
Number of salaries quoted 88 90 143
Somerset median annual salary £41,000 £40,000 £40,000
Median salary % change year-on-year +2.50% - +6.67%
10th Percentile £22,500 £27,450 £30,000
90th Percentile £58,750 £60,125 £53,750
South West median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - +2.56%

SLA
Job Vacancy Trend in Somerset

Job postings citing SLA as a percentage of all IT jobs advertised in Somerset.

Job vacancy trend for SLA in Somerset

SLA
Salary Trend in Somerset

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Somerset.

Salary trend for SLA in Somerset

SLA
Salary Histogram in Somerset

The salary distribution of IT jobs citing SLA in Somerset over the 6 months to 25 September 2018.

Salary histogram for SLA in Somerset

SLA
Job Locations in Somerset

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Somerset region over the 6 months to 25 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bath +30 8 £23,500 -47.78%
Yeovil -9 3 £24,000 +20.00%
Street - 1 £60,000 -
SLA
South West

For the 6 months to 25 September 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Somerset region with a requirement for SLA.

1 6 (50.00%) ITIL
2 3 (25.00%) Change Management
2 3 (25.00%) Unix
2 3 (25.00%) Windows
2 3 (25.00%) Runbook
3 2 (16.67%) Windows Server
3 2 (16.67%) Management Information System
3 2 (16.67%) Manufacturing
3 2 (16.67%) Banking
3 2 (16.67%) AIX
3 2 (16.67%) Microsoft
3 2 (16.67%) HP
3 2 (16.67%) Citrix
3 2 (16.67%) ITIL Certification
4 1 (8.33%) SAN
4 1 (8.33%) Terminal Services
4 1 (8.33%) Cisco Certification
4 1 (8.33%) Microsoft Certification
4 1 (8.33%) Dell
4 1 (8.33%) EMC
4 1 (8.33%) Firewall
4 1 (8.33%) ITSM
4 1 (8.33%) Service Management
4 1 (8.33%) Service Delivery
4 1 (8.33%) CCNP
4 1 (8.33%) CCNA
4 1 (8.33%) MCP
4 1 (8.33%) SQL
4 1 (8.33%) Oracle
4 1 (8.33%) Microsoft Office

SLA
Co-occurring IT Skills in Somerset by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (8.33%) MS Exchange
1 1 (8.33%) SharePoint
Applications
1 1 (8.33%) Microsoft Excel
1 1 (8.33%) Microsoft Office
Cloud Services
1 1 (8.33%) Office 365
Communications & Networking
1 1 (8.33%) Firewall
1 1 (8.33%) SAN
1 1 (8.33%) VoIP
General
1 2 (16.67%) Banking
1 2 (16.67%) Manufacturing
2 1 (8.33%) Finance
2 1 (8.33%) Law
2 1 (8.33%) Military
Job Titles
1 8 (66.67%) Analyst
2 5 (41.67%) Service Analyst
2 5 (41.67%) Service Desk Analyst
3 3 (25.00%) Applications Support
3 3 (25.00%) Applications Support Analyst
3 3 (25.00%) Support Analyst
4 1 (8.33%) Architect
4 1 (8.33%) Desktop Manager
4 1 (8.33%) Desktop Support
4 1 (8.33%) Hardware Technician
4 1 (8.33%) ITIL Manager
4 1 (8.33%) Printer Technician
4 1 (8.33%) Solutions Architect
4 1 (8.33%) Strategy Manager
Miscellaneous
1 2 (16.67%) Management Information System
2 1 (8.33%) EMC VNX
2 1 (8.33%) Self-Motivation
Operating Systems
1 3 (25.00%) Unix
1 3 (25.00%) Windows
2 2 (16.67%) AIX
2 2 (16.67%) Windows Server
3 1 (8.33%) Linux
3 1 (8.33%) Windows Server 2008
Processes & Methodologies
1 6 (50.00%) ITIL
2 3 (25.00%) Change Management
2 3 (25.00%) Runbook
3 1 (8.33%) Agile Software Development
3 1 (8.33%) Analytics
3 1 (8.33%) Break/Fix
3 1 (8.33%) Collaborative Working
3 1 (8.33%) Continuous Improvement
3 1 (8.33%) Data Management
3 1 (8.33%) Digital Transformation Programme
3 1 (8.33%) Document Management
3 1 (8.33%) Enterprise Architecture
3 1 (8.33%) Information Security
3 1 (8.33%) IT Strategy
3 1 (8.33%) ITSM
3 1 (8.33%) Problem Management
3 1 (8.33%) Programme Management
3 1 (8.33%) Risk Management
3 1 (8.33%) Stakeholder Engagement
3 1 (8.33%) Transition Management
Programming Languages
1 1 (8.33%) SQL
Qualifications
1 2 (16.67%) ITIL Certification
2 1 (8.33%) CCNA
2 1 (8.33%) CCNP
2 1 (8.33%) Cisco Certification
2 1 (8.33%) MCDST
2 1 (8.33%) MCP
2 1 (8.33%) Microsoft Certification
Quality Assurance & Compliance
1 1 (8.33%) PMO
System Software
1 1 (8.33%) Citrix Presentation Server
1 1 (8.33%) Terminal Services
1 1 (8.33%) VMware Infrastructure
Systems Management
1 1 (8.33%) SCCM
Vendors
1 2 (16.67%) Citrix
1 2 (16.67%) HP
1 2 (16.67%) Microsoft
2 1 (8.33%) ATG
2 1 (8.33%) Cisco
2 1 (8.33%) Dell
2 1 (8.33%) EMC
2 1 (8.33%) Oracle
2 1 (8.33%) SAP
2 1 (8.33%) VMware
2 1 (8.33%) Xerox