Period
to 15 January 2019

The following table provides summary statistics for permanent job vacancies advertised in Somerset with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 15 January 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
South West > Somerset
6 months to
15 Jan 2019
Same period 2018 Same period 2017
Rank 83 104 91
Rank change year-on-year +21 -13 -15
Permanent jobs citing SLA 11 12 23
As % of all permanent IT jobs advertised in Somerset 1.12% 0.98% 1.86%
As % of the Quality Assurance & Compliance category 14.86% 10.81% 21.30%
Number of salaries quoted 12 9 26
Somerset median annual salary £26,250 £27,500 £40,000
Median salary % change year-on-year -4.55% -31.25% +68.42%
10th Percentile £21,000 £20,950 £24,875
90th Percentile £60,125 £42,200 £53,750
South West median annual salary £32,500 £36,000 £32,500
% change year-on-year -9.72% +10.77% -9.72%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Somerset with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Somerset
Permanent vacancies with a requirement for quality assurance or compliance skills 74 111 108
As % of all permanent IT jobs advertised in Somerset 7.51% 9.05% 8.74%
Number of salaries quoted 53 93 90
Somerset median annual salary £40,000 £39,500 £38,500
Median salary % change year-on-year +1.27% +2.60% +10.00%
10th Percentile £23,000 £27,750 £30,000
90th Percentile £73,750 £56,200 £53,750
South West median annual salary £42,250 £40,000 £40,000
% change year-on-year +5.63% - -2.44%

SLA
Job Vacancy Trend in Somerset

Job postings citing SLA as a percentage of all IT jobs advertised in Somerset.

Job vacancy trend for SLA in Somerset

SLA
Salary Trend in Somerset

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Somerset.

Salary trend for SLA in Somerset

SLA
Salary Histogram in Somerset

The salary distribution of IT jobs citing SLA in Somerset over the 6 months to 15 January 2019.

Salary histogram for SLA in Somerset

SLA
Job Locations in Somerset

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Somerset region over the 6 months to 15 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bath +21 6 £22,000 -20.00%
Street - 2 £48,000 -
SLA
South West

For the 6 months to 15 January 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Somerset region with a requirement for SLA.

1 7 (63.64%) ITIL
2 3 (27.27%) Microsoft
2 3 (27.27%) CRM
3 2 (18.18%) SharePoint
3 2 (18.18%) Microsoft Office
3 2 (18.18%) Microsoft Excel
3 2 (18.18%) BizTalk Server
3 2 (18.18%) Information Security
3 2 (18.18%) Management Information System
3 2 (18.18%) Workflow
3 2 (18.18%) Dynamics CRM
3 2 (18.18%) Analytical Skills
3 2 (18.18%) Problem-Solving
4 1 (9.09%) Continuous Improvement
4 1 (9.09%) Data Centre
4 1 (9.09%) Windows Server
4 1 (9.09%) Analytical Mindset
4 1 (9.09%) JIRA
4 1 (9.09%) SCCM
4 1 (9.09%) Finance
4 1 (9.09%) Backup Exec
4 1 (9.09%) Service Delivery
4 1 (9.09%) MCDST
4 1 (9.09%) Banking
4 1 (9.09%) arcserve
4 1 (9.09%) Citrix
4 1 (9.09%) Microsoft Certification
4 1 (9.09%) ITIL Certification
4 1 (9.09%) MCP
4 1 (9.09%) Windows

SLA
Co-occurring IT Skills in Somerset by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (18.18%) BizTalk Server
1 2 (18.18%) SharePoint
Applications
1 2 (18.18%) Microsoft Excel
1 2 (18.18%) Microsoft Office
Business Applications
1 2 (18.18%) Dynamics CRM
Communications & Networking
1 1 (9.09%) LAN
1 1 (9.09%) VoIP
Development Applications
1 1 (9.09%) JIRA
General
1 1 (9.09%) Banking
1 1 (9.09%) Finance
Job Titles
1 4 (36.36%) Analyst
1 4 (36.36%) Service Analyst
1 4 (36.36%) Service Desk Analyst
2 2 (18.18%) Consultant
2 2 (18.18%) CRM Consultant
2 2 (18.18%) Microsoft Consultant
2 2 (18.18%) Microsoft CRM Consultant
2 2 (18.18%) Support Engineer
3 1 (9.09%) 2nd Line Engineer
3 1 (9.09%) 2nd Line Support
3 1 (9.09%) 2nd Line Support Engineer
3 1 (9.09%) Data Centre Engineer
3 1 (9.09%) Data Network Engineer
3 1 (9.09%) Desktop Manager
3 1 (9.09%) Help Desk Support
3 1 (9.09%) IT Engineer
3 1 (9.09%) IT Support
3 1 (9.09%) IT Support Engineer
3 1 (9.09%) ITIL Manager
3 1 (9.09%) Strategy Manager
Miscellaneous
1 2 (18.18%) Analytical Skills
1 2 (18.18%) Management Information System
2 1 (9.09%) Analytical Mindset
2 1 (9.09%) Data Centre
Operating Systems
1 1 (9.09%) Windows
1 1 (9.09%) Windows Server
Processes & Methodologies
1 7 (63.64%) ITIL
2 3 (27.27%) CRM
3 2 (18.18%) Information Security
3 2 (18.18%) Problem-Solving
3 2 (18.18%) Workflow
4 1 (9.09%) Continuous Improvement
4 1 (9.09%) Service Delivery
Qualifications
1 1 (9.09%) ITIL Certification
1 1 (9.09%) MCDST
1 1 (9.09%) MCP
1 1 (9.09%) Microsoft Certification
Systems Management
1 1 (9.09%) Backup Exec
1 1 (9.09%) SCCM
Vendors
1 3 (27.27%) Microsoft
2 1 (9.09%) arcserve
2 1 (9.09%) Citrix