Period
to 18 November 2017

The median contractor rate for a 2nd Line Support Analyst was £144 per day in advertised job vacancies in the South East during the 6 months to 18 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support Analyst
England > South East
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 343 343 338
Rank change year-on-year 0 -5 -28
Contract jobs requiring a 2nd Line Support Analyst 28 42 60
As % of all contract IT jobs advertised in the South East 0.17% 0.25% 0.31%
As % of the Job Titles category 0.18% 0.27% 0.32%
Number of daily rates quoted 10 18 28
South East median daily rate £144 £160 £200
Median daily rate % change year-on-year -10.16% -20.00% +37.93%
10th Percentile £103 £103 £136
90th Percentile £195 £250 £230
England median daily rate £166 £170 £170
% change year-on-year -2.21% - -
Number of hourly rates quoted 7 9 25
South East median hourly rate £16.66 £18.50 £17.00
Median hourly rate % change year-on-year -9.95% +8.82% -
10th Percentile £15.15 £10.25 £13.57
90th Percentile £22.85 £20.10 £20.00
England median hourly rate £16.50 £14.57 £15.00
% change year-on-year +13.29% -2.90% -9.09%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South East
Contract vacancies in the South East with a recognized job title 15783 15735 18560
% of contract IT jobs with a recognized job title 94.53% 94.00% 94.93%
Number of daily rates quoted 9360 9373 10883
South East median daily rate £415 £400 £388
Median daily rate % change year-on-year +3.75% +3.23% +7.64%
10th Percentile £238 £225 £230
90th Percentile £575 £550 £525
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 642 780 923
South East median hourly rate £18.00 £19.50 £18.00
Median hourly rate % change year-on-year -7.69% +8.33% +12.50%
10th Percentile £10.75 £10.25 £10.25
90th Percentile £48.75 £48.75 £47.45
England median hourly rate £18.66 £18.50 £17.89
% change year-on-year +0.84% +3.41% +8.42%

2nd Line Support Analyst
Job Vacancy Trend in the South East

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 2nd Line Support Analyst in the South East

2nd Line Support Analyst
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support Analyst in the South East.

Contractor daily rate trend for 2nd Line Support Analyst in the South East

2nd Line Support Analyst
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing 2nd Line Support Analyst in the South East over the 6 months to 18 November 2017.

Contractor daily rate histogram for 2nd Line Support Analyst in the South East

2nd Line Support Analyst
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support Analyst in the South East.

Contractor hourly rate trend for 2nd Line Support Analyst in the South East

2nd Line Support Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the South East region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -8 13 £110 -26.67% 4
Berkshire +17 7 £100 - 2
Surrey -18 7 £143 -24.00%
Oxfordshire +2 5 £188 +25.00% 1
Hampshire +5 4 £200 -20.00% 2
West Sussex +1 4 £173 -
Buckinghamshire -37 1 - - 1
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 18 November 2017, 2nd Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region featuring 2nd Line Support Analyst in the job title.

1 14 (50.00%) Windows
1 14 (50.00%) Active Directory
2 11 (39.29%) ITIL
3 9 (32.14%) Windows 7
3 9 (32.14%) Microsoft
4 8 (28.57%) MS Exchange
5 7 (25.00%) SLA
5 7 (25.00%) Office 365
6 6 (21.43%) Windows Server
6 6 (21.43%) Retail
6 6 (21.43%) Microsoft Office
7 5 (17.86%) Blackberry
7 5 (17.86%) Windows Server 2008
8 4 (14.29%) Incident Management
8 4 (14.29%) SCCM
8 4 (14.29%) Risk Management
8 4 (14.29%) Windows 10
8 4 (14.29%) Quality Management
8 4 (14.29%) VPN
9 3 (10.71%) ADSL
9 3 (10.71%) Windows XP
9 3 (10.71%) HP
9 3 (10.71%) Microsoft Certification
9 3 (10.71%) Symantec
9 3 (10.71%) Configuration Management
9 3 (10.71%) Service Management
9 3 (10.71%) Analytical Skills
9 3 (10.71%) Video Conferencing
10 2 (7.14%) 4G
10 2 (7.14%) Symantec Enterprise Vault

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (28.57%) MS Exchange
2 1 (3.57%) Blackberry Enterprise Server
2 1 (3.57%) Exchange Server 2010
Applications
1 6 (21.43%) Microsoft Office
Cloud Services
1 7 (25.00%) Office 365
2 1 (3.57%) Azure Active Directory
2 1 (3.57%) Microsoft Azure
Communications & Networking
1 4 (14.29%) VPN
2 3 (10.71%) ADSL
3 2 (7.14%) 3G
3 2 (7.14%) 4G
3 2 (7.14%) DHCP
3 2 (7.14%) DNS
3 2 (7.14%) Firewall
3 2 (7.14%) LAN
3 2 (7.14%) Wi-Fi
4 1 (3.57%) Internet
4 1 (3.57%) Intranet
4 1 (3.57%) ISDN
4 1 (3.57%) PSTN
4 1 (3.57%) Remote Desktop
4 1 (3.57%) TCP/IP
4 1 (3.57%) VoIP
Database & Business Intelligence
1 1 (3.57%) SQL Server
General
1 6 (21.43%) Retail
2 2 (7.14%) Manufacturing
2 2 (7.14%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (3.57%) COM
Miscellaneous
1 5 (17.86%) Blackberry
2 3 (10.71%) Analytical Skills
2 3 (10.71%) Video Conferencing
3 2 (7.14%) CMDB
3 2 (7.14%) Driving Licence
3 2 (7.14%) Life Science
3 2 (7.14%) Management Information System
3 2 (7.14%) Smartphone
4 1 (3.57%) Data Centre
4 1 (3.57%) EPoS
Operating Systems
1 14 (50.00%) Windows
2 9 (32.14%) Windows 7
3 6 (21.43%) Windows Server
4 5 (17.86%) Windows Server 2008
5 4 (14.29%) Windows 10
6 3 (10.71%) Windows XP
7 2 (7.14%) Mac OS X
7 2 (7.14%) Windows Server 2003
8 1 (3.57%) Apple iOS
8 1 (3.57%) Mac OS
8 1 (3.57%) Windows 8
8 1 (3.57%) Windows Server 2012
Processes & Methodologies
1 11 (39.29%) ITIL
2 4 (14.29%) Incident Management
2 4 (14.29%) Quality Management
2 4 (14.29%) Risk Management
3 3 (10.71%) Configuration Management
3 3 (10.71%) Service Management
4 2 (7.14%) Break/Fix
4 2 (7.14%) Change Management
4 2 (7.14%) Line Management
4 2 (7.14%) Workflow
5 1 (3.57%) Analytical Thinking
5 1 (3.57%) Asset Management
5 1 (3.57%) Continuous Improvement
5 1 (3.57%) ITIL V3
5 1 (3.57%) Mobile Device Management
5 1 (3.57%) Patch Management
5 1 (3.57%) Project Management
5 1 (3.57%) Software License Management
5 1 (3.57%) Software Licensing
Programming Languages
1 1 (3.57%) SQL
Qualifications
1 3 (10.71%) Microsoft Certification
2 1 (3.57%) A+ Certification
2 1 (3.57%) MCITP
2 1 (3.57%) MCP
2 1 (3.57%) MCSA
2 1 (3.57%) MCSE
2 1 (3.57%) NVQ Level 3
Quality Assurance & Compliance
1 7 (25.00%) SLA
System Software
1 14 (50.00%) Active Directory
2 1 (3.57%) Terminal Services
2 1 (3.57%) VMware Infrastructure
Systems Management
1 4 (14.29%) SCCM
2 2 (7.14%) Symantec Enterprise Vault
3 1 (3.57%) DameWare
3 1 (3.57%) HP Data Protector
3 1 (3.57%) Symantec Endpoint Protection
Vendors
1 9 (32.14%) Microsoft
2 3 (10.71%) HP
2 3 (10.71%) Symantec
3 2 (7.14%) Cisco
3 2 (7.14%) Citrix
3 2 (7.14%) Dell
3 2 (7.14%) Remedy
4 1 (3.57%) Altiris
4 1 (3.57%) Apple
4 1 (3.57%) Juniper
4 1 (3.57%) Kaseya
4 1 (3.57%) VMware