Ticket Management Job Trends in South Wales

Ticket Management
Wales > South Wales

The table below provides summary statistics and salary benchmarking for jobs advertised in South Wales requiring Ticket Management skills. It covers permanent job vacancies from the 6 months leading up to 13 April 2026, with comparisons to the same periods in the previous two years.

6 months to
13 Apr 2026
Same period 2025 Same period 2024
Rank 73 - 76
Rank change year-on-year - - -
Permanent jobs citing Ticket Management 4 0 13
As % of all permanent jobs in South Wales 0.39% - 1.10%
As % of the Processes & Methodologies category 0.56% - 1.44%
Number of salaries quoted 1 0 12
10th Percentile - - -
25th Percentile £26,500 - -
Median annual salary (50th Percentile) £27,000 - £28,290
75th Percentile £27,500 - -
90th Percentile - - -
Wales median annual salary £27,000 - £28,290

All Process & Methodology Skills
South Wales

Ticket Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in South Wales.

Permanent vacancies with a requirement for process or methodology skills 719 305 903
As % of all permanent jobs advertised in South Wales 69.87% 87.39% 76.53%
Number of salaries quoted 454 196 712
10th Percentile £28,000 £31,250 £28,290
25th Percentile £35,000 £39,375 £36,250
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +9.90%
75th Percentile £60,000 £67,217 £62,500
90th Percentile £76,991 £75,000 £72,493
Wales median annual salary £45,000 £51,000 £45,000
% change year-on-year -11.76% +13.33% -

Ticket Management
Job Vacancy Trend in South Wales

Historical trend showing the proportion of permanent IT job postings citing Ticket Management relative to all permanent IT jobs advertised in South Wales.

Ticket Management job vacancy trend in South Wales

Ticket Management
Salary Trend in South Wales

Salary distribution trend for jobs in South Wales citing Ticket Management.

Salary distribution trend for jobs in South Wales citing Ticket Management

Ticket Management
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Ticket Management within the South Wales region over the 6 months to 13 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Newport - 3 - - 1
Caerphilly - 1 £27,000 -
Ticket Management
Wales

Ticket Management
Co-Occurring Skills & Capabilities in South Wales by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 3 (75.00%) Microsoft Office
Cloud Services
1 4 (100.00%) Microsoft 365
General
1 3 (75.00%) Back Office
1 3 (75.00%) Social Skills
Job Titles
1 3 (75.00%) Desktop Engineer
1 3 (75.00%) Desktop Support
1 3 (75.00%) Desktop Support Engineer
1 3 (75.00%) Site Engineer
1 3 (75.00%) Support Engineer
2 1 (25.00%) IT Support
2 1 (25.00%) IT Support Specialist
2 1 (25.00%) Support Specialist
Operating Systems
1 3 (75.00%) Windows
1 3 (75.00%) Windows 10
2 1 (25.00%) Mac OS
Processes & Methodologies
1 4 (100.00%) Customer Service
1 4 (100.00%) ITIL
2 3 (75.00%) Analytics
2 3 (75.00%) Continuous Improvement
2 3 (75.00%) Customer Acquisition
2 3 (75.00%) Customer Experience
2 3 (75.00%) Cybersecurity
2 3 (75.00%) Patch Management
2 3 (75.00%) People Management
2 3 (75.00%) Software Deployment
Qualifications
1 3 (75.00%) CTC Cleared
1 3 (75.00%) Degree
1 3 (75.00%) SC Cleared
1 3 (75.00%) Security Cleared
2 1 (25.00%) Microsoft Certification
Quality Assurance & Compliance
1 4 (100.00%) SLA
Systems Management
1 1 (25.00%) Microsoft Intune
Vendors
1 3 (75.00%) Cisco
2 1 (25.00%) Microsoft