Period
to 17 January 2019

The median annual salary for a Support Engineer was £25,500 in advertised job vacancies in South Wales during the 6 months to 17 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
Wales > South Wales
6 months to
17 Jan 2019
Same period 2018 Same period 2017
Rank 71 48 68
Rank change year-on-year -23 +20 0
Permanent jobs requiring a Support Engineer 42 59 67
As % of all permanent IT jobs advertised in South Wales 2.70% 4.34% 3.41%
As % of the Job Titles category 2.81% 4.43% 3.47%
Number of salaries quoted 40 50 64
South Wales median annual salary £25,500 £28,500 £27,000
Median salary % change year-on-year -10.53% +5.56% -1.82%
10th Percentile £21,225 £21,000 £18,250
90th Percentile £37,050 £43,325 £46,250
Wales median annual salary £30,000 £31,000 £26,250
% change year-on-year -3.23% +18.10% -4.55%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in South Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South Wales
Permanent vacancies in South Wales with a recognized job title 1,495 1,333 1,932
% of permanent IT jobs with a recognized job title 96.20% 97.94% 98.47%
Number of salaries quoted 1,246 1,174 1,738
South Wales median annual salary £40,000 £38,500 £37,500
Median salary % change year-on-year +3.90% +2.67% +4.17%
10th Percentile £25,000 £23,170 £22,500
90th Percentile £60,500 £55,250 £55,250
Wales median annual salary £40,000 £39,500 £37,500
% change year-on-year +1.27% +5.33% +7.14%

Support Engineer
Job Vacancy Trend in South Wales

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in South Wales.

Job vacancy trend for Support Engineer in South Wales

Support Engineer
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in South Wales.

Salary trend for Support Engineer in South Wales

Support Engineer
Salary Histogram in South Wales

The salary distribution of IT jobs citing Support Engineer in South Wales over the 6 months to 17 January 2019.

Salary histogram for Support Engineer in South Wales

Support Engineer
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the South Wales region over the 6 months to 17 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff -1 28 £27,500 -19.12% 7
Newport -7 13 £24,000 +9.09% 1
Caerphilly -4 1 £21,000 -23.64%
Support Engineer
Wales

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in South Wales

For the 6 months to 17 January 2019, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South Wales region featuring Support Engineer in the job title.

1 28 (66.67%) Windows
2 25 (59.52%) Microsoft
3 18 (42.86%) Linux
3 18 (42.86%) VMware
4 17 (40.48%) Active Directory
5 14 (33.33%) VoIP
5 14 (33.33%) Windows Server 2012
6 13 (30.95%) Windows Server 2008
6 13 (30.95%) Windows Server
7 11 (26.19%) Office 365
7 11 (26.19%) SLA
8 9 (21.43%) Problem-Solving
8 9 (21.43%) VMware Infrastructure
8 9 (21.43%) Windows 7
8 9 (21.43%) DNS
8 9 (21.43%) DHCP
8 9 (21.43%) Microsoft Office
9 8 (19.05%) HTTP
9 8 (19.05%) CentOS
10 7 (16.67%) Windows 10
10 7 (16.67%) SC Cleared
10 7 (16.67%) Security Cleared
10 7 (16.67%) Degree
11 6 (14.29%) VPN
11 6 (14.29%) MS Exchange
12 5 (11.90%) Microsoft Azure
12 5 (11.90%) LAN
12 5 (11.90%) TCP/IP
12 5 (11.90%) Systems Management Server (SMS)
12 5 (11.90%) Red Hat

Support Engineer Skill Set
Co-occurring IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (14.29%) MS Exchange
2 3 (7.14%) Apache
3 2 (4.76%) Elasticsearch
3 2 (4.76%) nginx
4 1 (2.38%) CICS
4 1 (2.38%) Exchange Server 2010
4 1 (2.38%) IIS
4 1 (2.38%) Tomcat
4 1 (2.38%) WebLogic
Applications
1 9 (21.43%) Microsoft Office
2 4 (9.52%) Spreadsheet
3 2 (4.76%) Microsoft Excel
3 2 (4.76%) MS Visio
4 1 (2.38%) EngageOne
4 1 (2.38%) Microsoft PowerPoint
Business Applications
1 1 (2.38%) Staffware
Cloud Services
1 11 (26.19%) Office 365
2 5 (11.90%) Microsoft Azure
3 4 (9.52%) Amazon AWS
4 2 (4.76%) Cloud Computing
4 2 (4.76%) Dynamics 365
5 1 (2.38%) Amazon CloudWatch
5 1 (2.38%) Azure Active Directory
5 1 (2.38%) SaaS
Communications & Networking
1 14 (33.33%) VoIP
2 9 (21.43%) DHCP
2 9 (21.43%) DNS
3 8 (19.05%) HTTP
4 6 (14.29%) VPN
5 5 (11.90%) LAN
5 5 (11.90%) RTP
5 5 (11.90%) TCP/IP
6 4 (9.52%) PBX
6 4 (9.52%) WAN
6 4 (9.52%) Wireless
6 4 (9.52%) Wireshark
7 3 (7.14%) Firewall
7 3 (7.14%) Intranet
8 2 (4.76%) Internet
8 2 (4.76%) NetScaler
8 2 (4.76%) Network Security
8 2 (4.76%) Wi-Fi
9 1 (2.38%) IPv4
9 1 (2.38%) VLAN
Database & Business Intelligence
1 2 (4.76%) MongoDB
2 1 (2.38%) BusinessObjects
2 1 (2.38%) SQL Server
General
1 5 (11.90%) Finance
2 2 (4.76%) Manufacturing
2 2 (4.76%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (2.38%) CSS
1 1 (2.38%) Hibernate
1 1 (2.38%) HTML
1 1 (2.38%) Java EE
1 1 (2.38%) Spring
1 1 (2.38%) WebRTC
Miscellaneous
1 4 (9.52%) Data Centre
1 4 (9.52%) Self-Motivation
2 3 (7.14%) Analytical Skills
2 3 (7.14%) Video Conferencing
3 2 (4.76%) CCTV
3 2 (4.76%) Clustering
4 1 (2.38%) Driving Licence
4 1 (2.38%) iPhone
4 1 (2.38%) Management Information System
4 1 (2.38%) User Experience
Operating Systems
1 28 (66.67%) Windows
2 18 (42.86%) Linux
3 14 (33.33%) Windows Server 2012
4 13 (30.95%) Windows Server
4 13 (30.95%) Windows Server 2008
5 9 (21.43%) Windows 7
6 8 (19.05%) CentOS
7 7 (16.67%) Windows 10
8 5 (11.90%) SUSE
9 3 (7.14%) Ubuntu
10 2 (4.76%) Debian
11 1 (2.38%) Android
11 1 (2.38%) Apple iOS
11 1 (2.38%) Unix
11 1 (2.38%) Windows XP
Processes & Methodologies
1 9 (21.43%) Problem-Solving
2 4 (9.52%) Problem Management
2 4 (9.52%) Root Cause Analysis
2 4 (9.52%) Service Delivery
3 3 (7.14%) Break/Fix
3 3 (7.14%) Infrastructure Engineering
4 2 (4.76%) Capacity Planning
4 2 (4.76%) CRM
4 2 (4.76%) Decision-Making
4 2 (4.76%) Proactive Monitoring
4 2 (4.76%) SIEM
5 1 (2.38%) Application Packaging
5 1 (2.38%) Asset Management
5 1 (2.38%) Customer Engagement
5 1 (2.38%) Data Management
5 1 (2.38%) Disaster Recovery
5 1 (2.38%) ERP
5 1 (2.38%) ITIL
5 1 (2.38%) Technical Architecture
5 1 (2.38%) Web Application Development
Programming Languages
1 4 (9.52%) SQL
2 3 (7.14%) Java
3 1 (2.38%) JavaScript
3 1 (2.38%) PL/SQL
3 1 (2.38%) PowerShell
Qualifications
1 7 (16.67%) Degree
1 7 (16.67%) SC Cleared
1 7 (16.67%) Security Cleared
Quality Assurance & Compliance
1 11 (26.19%) SLA
System Software
1 17 (40.48%) Active Directory
2 9 (21.43%) VMware Infrastructure
3 4 (9.52%) Hyper-V
4 2 (4.76%) VMware ESXi
4 2 (4.76%) XenApp
5 1 (2.38%) Virtual Servers
Systems Management
1 5 (11.90%) Systems Management Server (SMS)
2 4 (9.52%) SCCM
3 1 (2.38%) Nagios
3 1 (2.38%) WSUS
Vendors
1 25 (59.52%) Microsoft
2 18 (42.86%) VMware
3 5 (11.90%) Red Hat
4 4 (9.52%) Citrix
5 2 (4.76%) Cisco
5 2 (4.76%) Sage
6 1 (2.38%) Apple
6 1 (2.38%) Avaya
6 1 (2.38%) Dell
6 1 (2.38%) Dell Compellent
6 1 (2.38%) EqualLogic
6 1 (2.38%) Freshdesk
6 1 (2.38%) Ivanti
6 1 (2.38%) Mitel
6 1 (2.38%) Nexenta
6 1 (2.38%) TIBCO