2nd Line Support Jobs in Suffolk

Second Line Support
East of England > Suffolk

The median Second Line Support salary in Suffolk is £32,500 per year, according to job vacancies posted during the 6 months leading to 17 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
17 May 2025
Same period 2024 Same period 2023
Rank 50 44 -
Rank change year-on-year -6 - -
Permanent jobs requiring a 2nd Line Support 15 4 0
As % of all permanent jobs advertised in Suffolk 2.90% 0.80% -
As % of the Job Titles category 3.12% 0.83% -
Number of salaries quoted 12 3 0
10th Percentile £27,275 - -
25th Percentile £27,500 £24,500 -
Median annual salary (50th Percentile) £32,500 £25,000 -
Median % change year-on-year +30.00% - -
75th Percentile £33,750 £25,500 -
90th Percentile - - -
East of England median annual salary £30,000 £31,000 £32,500
% change year-on-year -3.23% -4.62% -

All Permanent IT Job Vacancies
Suffolk

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Suffolk. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Suffolk with a recognized job title 481 483 218
% of permanent jobs with a recognized job title 92.86% 96.22% 82.89%
Number of salaries quoted 267 313 110
10th Percentile £26,800 £24,550 £24,725
25th Percentile £35,875 £27,750 £26,250
Median annual salary (50th Percentile) £65,000 £40,000 £38,250
Median % change year-on-year +62.50% +4.58% -11.05%
75th Percentile £66,230 £53,750 £60,874
90th Percentile £66,296 £62,250 £74,125
East of England median annual salary £50,000 £47,500 £55,000
% change year-on-year +5.26% -13.64% +10.00%

2nd Line Support
Job Vacancy Trend in Suffolk

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Suffolk.

Job vacancy trend for 2nd Line Support in Suffolk

2nd Line Support
Salary Trend in Suffolk

3-month moving average salary quoted in jobs citing 2nd Line Support in Suffolk.

Salary trend for 2nd Line Support in Suffolk

2nd Line Support
Job Locations in Suffolk

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Suffolk region over the 6 months to 17 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Ipswich - 13 £31,250 -
Newmarket - 2 £32,500 -
2nd Line Support
East of England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Suffolk

For the 6 months to 17 May 2025, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Suffolk region featuring 2nd Line Support in the job title.

1 15 (100.00%) Microsoft 365
2 13 (86.67%) Microsoft
3 10 (66.67%) Windows
3 10 (66.67%) Windows Server
3 10 (66.67%) Problem-Solving
3 10 (66.67%) Social Skills
4 8 (53.33%) Azure
4 8 (53.33%) Active Directory
5 6 (40.00%) Service Delivery
5 6 (40.00%) Cybersecurity
6 5 (33.33%) Driving Licence
6 5 (33.33%) Hyper-V
6 5 (33.33%) VMware
6 5 (33.33%) VLAN
6 5 (33.33%) VMware Infrastructure
6 5 (33.33%) Disaster Recovery
6 5 (33.33%) Security Management
6 5 (33.33%) Firmware
6 5 (33.33%) Microsoft Office
6 5 (33.33%) ITIL
6 5 (33.33%) DHCP
6 5 (33.33%) TCP/IP
6 5 (33.33%) DNS
6 5 (33.33%) Customer Service
7 3 (20.00%) Onboarding
7 3 (20.00%) Wi-Fi
7 3 (20.00%) Firewall
7 3 (20.00%) Client Onboarding
7 3 (20.00%) IT Strategy
7 3 (20.00%) Mentoring

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Suffolk by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (13.33%) Microsoft Exchange
1 2 (13.33%) SharePoint
Applications
1 5 (33.33%) Microsoft Office
Cloud Services
1 15 (100.00%) Microsoft 365
2 8 (53.33%) Azure
3 2 (13.33%) OneDrive
Communications & Networking
1 5 (33.33%) DHCP
1 5 (33.33%) DNS
1 5 (33.33%) TCP/IP
1 5 (33.33%) VLAN
2 3 (20.00%) Firewall
2 3 (20.00%) Wi-Fi
General
1 10 (66.67%) Social Skills
Miscellaneous
1 5 (33.33%) Driving Licence
2 3 (20.00%) Onboarding
Operating Systems
1 10 (66.67%) Windows
1 10 (66.67%) Windows Server
Processes & Methodologies
1 10 (66.67%) Problem-Solving
2 6 (40.00%) Cybersecurity
2 6 (40.00%) Service Delivery
3 5 (33.33%) Customer Service
3 5 (33.33%) Disaster Recovery
3 5 (33.33%) ITIL
3 5 (33.33%) Security Management
4 3 (20.00%) Client Onboarding
4 3 (20.00%) IT Strategy
4 3 (20.00%) Mentoring
5 2 (13.33%) CRM
5 2 (13.33%) Stakeholder Engagement
System Software
1 8 (53.33%) Active Directory
2 5 (33.33%) Firmware
2 5 (33.33%) Hyper-V
2 5 (33.33%) VMware Infrastructure
Vendors
1 13 (86.67%) Microsoft
2 5 (33.33%) VMware