Customer Service Jobs in Suffolk

Customer Service
East of England > Suffolk

The table below provides summary statistics for permanent job vacancies advertised in Suffolk requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 9 June 2025, comparing them to the same period in the previous two years.

6 months to
9 Jun 2025
Same period 2024 Same period 2023
Rank 3 3 18
Rank change year-on-year 0 +15 -6
Permanent jobs citing Customer Service 200 83 20
As % of all permanent jobs advertised in Suffolk 34.60% 14.49% 7.91%
As % of the Processes & Methodologies category 35.65% 18.36% 8.81%
Number of salaries quoted 32 36 13
10th Percentile £25,513 £23,500 -
25th Percentile £25,625 £24,375 £21,250
Median annual salary (50th Percentile) £39,416 £26,000 £25,000
Median % change year-on-year +51.60% +4.00% -24.24%
75th Percentile £53,250 £30,000 £31,500
90th Percentile £57,500 £44,000 -
East of England median annual salary £30,000 £29,500 £31,000
% change year-on-year +1.69% -4.84% -22.50%

All Process and Methodology Skills
Suffolk

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Suffolk.

Permanent vacancies with a requirement for process or methodology skills 561 452 227
As % of all permanent jobs advertised in Suffolk 97.06% 78.88% 89.72%
Number of salaries quoted 262 286 104
10th Percentile £27,500 £25,000 £24,750
25th Percentile £36,250 £29,629 £31,250
Median annual salary (50th Percentile) £65,000 £40,000 £39,375
Median % change year-on-year +62.50% +1.59% -12.50%
75th Percentile £66,230 £55,000 £62,500
90th Percentile £66,295 £63,750 £73,375
East of England median annual salary £50,000 £50,000 £55,000
% change year-on-year - -9.09% +10.00%

Customer Service
Job Vacancy Trend in Suffolk

Job postings citing Customer Service as a proportion of all IT jobs advertised in Suffolk.

Job vacancy trend for Customer Service in Suffolk

Customer Service
Salary Trend in Suffolk

3-month moving average salary quoted in jobs citing Customer Service in Suffolk.

Salary trend for Customer Service in Suffolk

Customer Service
Salary Histogram in Suffolk

Salary distribution for jobs citing Customer Service in Suffolk over the 6 months to 9 June 2025.

Salary histogram for Customer Service in Suffolk

Customer Service
Job Locations in Suffolk

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Suffolk region over the 6 months to 9 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Newmarket - 164 - - 9
Ipswich +10 29 £30,000 +11.11% 8
Customer Service
East of England

Customer Service
Co-occurring Skills and Capabilities in Suffolk by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (0.50%) Confluence
Applications
1 81 (40.50%) Microsoft Office
2 39 (19.50%) Microsoft Excel
Business Applications
1 2 (1.00%) Infor M3
Cloud Services
1 26 (13.00%) Microsoft 365
2 10 (5.00%) SaaS
3 3 (1.50%) Azure
4 1 (0.50%) Asana
4 1 (0.50%) Miro
Communications & Networking
1 6 (3.00%) TCP/IP
2 4 (2.00%) Firewall
3 3 (1.50%) Wi-Fi
4 2 (1.00%) Intranet
5 1 (0.50%) Broadband
5 1 (0.50%) DNS
5 1 (0.50%) LAN
5 1 (0.50%) SAN
5 1 (0.50%) WAN
Development Applications
1 1 (0.50%) JIRA
General
1 60 (30.00%) Social Skills
2 35 (17.50%) Electronics
3 17 (8.50%) Marketing
4 11 (5.50%) Analytical Skills
4 11 (5.50%) Finance
5 2 (1.00%) Environmental Health
5 2 (1.00%) Local Government
5 2 (1.00%) Police
5 2 (1.00%) Public Sector
6 1 (0.50%) Influencing Skills
Job Titles
1 71 (35.50%) Account Executive
2 66 (33.00%) Business Manager
3 64 (32.00%) Development Manager
4 56 (28.00%) Business Development Manager
5 17 (8.50%) IT Support
5 17 (8.50%) Junior
6 14 (7.00%) Analyst
7 13 (6.50%) 1st Line Support
7 13 (6.50%) 1st Line Support Analyst
7 13 (6.50%) Support Analyst
8 8 (4.00%) IT Manager
8 8 (4.00%) IT Support Manager
8 8 (4.00%) Support Manager
9 7 (3.50%) Data Centre Manager
10 6 (3.00%) IT Support Specialist
10 6 (3.00%) Support Specialist
11 5 (2.50%) 2nd Line Support
12 3 (1.50%) 1st/2nd Line Support
12 3 (1.50%) IT Analyst
12 3 (1.50%) IT Support Analyst
Miscellaneous
1 41 (20.50%) Self-Motivation
2 29 (14.50%) Data Centre
3 5 (2.50%) Driving Licence
4 3 (1.50%) Onboarding
5 2 (1.00%) Management Information System
6 1 (0.50%) Over-the-Top Content
6 1 (0.50%) Product Ownership
6 1 (0.50%) Video\Live Streaming
Operating Systems
1 12 (6.00%) Windows
2 6 (3.00%) Windows Server
3 1 (0.50%) VMS
Processes & Methodologies
1 164 (82.00%) Business Enablement
2 146 (73.00%) Business Development
3 127 (63.50%) Technology Enablement
4 65 (32.50%) Business Strategy
5 62 (31.00%) Customer Experience
6 50 (25.00%) Sales Enablement
7 37 (18.50%) Time Management
8 18 (9.00%) Continuous Improvement
8 18 (9.00%) Performance Metrics
8 18 (9.00%) Problem-Solving
9 16 (8.00%) Service Delivery
10 13 (6.50%) Roadmaps
11 12 (6.00%) Decision-Making
11 12 (6.00%) Performance Management
12 10 (5.00%) Product Roadmap
12 10 (5.00%) Service Management
12 10 (5.00%) Value Proposition
13 9 (4.50%) Cybersecurity
14 8 (4.00%) Infrastructure Management
14 8 (4.00%) IT Strategy
Qualifications
1 58 (29.00%) Degree
2 10 (5.00%) A+ Certification
2 10 (5.00%) Microsoft Certification
3 2 (1.00%) DBS Check
3 2 (1.00%) NVQ Level 4
System Software
1 16 (8.00%) Active Directory
2 6 (3.00%) Hyper-V
3 5 (2.50%) VMware Infrastructure
Vendors
1 125 (62.50%) YouTube
2 71 (35.50%) Microsoft
3 12 (6.00%) Fortinet
3 12 (6.00%) Oracle
4 9 (4.50%) Tenable
5 7 (3.50%) Intel
6 5 (2.50%) VMware
7 2 (1.00%) Northgate
8 1 (0.50%) Salesforce