Period
to 18 November 2017

The median annual salary for a Support Analyst was £26,000 in advertised job vacancies in Suffolk during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
East of England > Suffolk
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 45 49 55
Rank change year-on-year +4 +6 -1
Permanent jobs requiring a Support Analyst 28 39 31
As % of all permanent IT jobs advertised in Suffolk 4.90% 3.98% 3.39%
As % of the Job Titles category 4.96% 4.02% 3.48%
Number of salaries quoted 26 39 28
Suffolk median annual salary £26,000 £24,000 £25,000
Median salary % change year-on-year +8.33% -4.00% -3.85%
10th Percentile £19,625 £20,500 £20,275
90th Percentile £29,500 £30,000 £28,750
East of England median annual salary £32,500 £30,000 £30,500
% change year-on-year +8.33% -1.64% +1.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Suffolk. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Suffolk
Permanent vacancies in Suffolk with a recognized job title 565 971 892
% of permanent IT jobs with a recognized job title 98.78% 98.98% 97.49%
Number of salaries quoted 531 851 772
Suffolk median annual salary £40,000 £35,000 £39,000
Median salary % change year-on-year +14.29% -10.26% -2.50%
10th Percentile £22,750 £22,500 £23,000
90th Percentile £58,750 £57,500 £58,750
East of England median annual salary £45,000 £45,000 £43,500
% change year-on-year - +3.45% +2.35%

Support Analyst
Job Vacancy Trend in Suffolk

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Suffolk.

Job vacancy trend for Support Analyst in Suffolk

Support Analyst
Salary Trend in Suffolk

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Suffolk.

Salary trend for Support Analyst in Suffolk

Support Analyst
Salary Histogram in Suffolk

The salary distribution of IT jobs citing Support Analyst in Suffolk over the 6 months to 18 November 2017.

Salary histogram for Support Analyst in Suffolk

Support Analyst
Job Locations in Suffolk

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Suffolk region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bury St Edmunds +8 11 £26,000 +13.04%
Haverhill - 6 £29,000 -
Ipswich 0 4 £23,000 -9.80%
Stowmarket -6 1 £21,500 -25.86% 1
Support Analyst
East of England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Suffolk

For the 6 months to 18 November 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Suffolk region featuring Support Analyst in the job title.

1 14 (50.00%) SQL
2 13 (46.43%) ITIL
3 9 (32.14%) Computer Science
4 8 (28.57%) Windows Server
4 8 (28.57%) Microsoft Office
4 8 (28.57%) Windows
5 7 (25.00%) CRM
5 7 (25.00%) Oracle
5 7 (25.00%) LAN
5 7 (25.00%) WAN
5 7 (25.00%) SLA
5 7 (25.00%) Microsoft
5 7 (25.00%) Office 365
6 6 (21.43%) Analytical Skills
6 6 (21.43%) Windows 8
6 6 (21.43%) Driving Licence
6 6 (21.43%) Windows 10
6 6 (21.43%) Smartphone
6 6 (21.43%) Security Cleared
6 6 (21.43%) Windows 7
6 6 (21.43%) Citrix
6 6 (21.43%) Java
7 5 (17.86%) PL/SQL
7 5 (17.86%) Problem Management
8 4 (14.29%) Incident Management
9 2 (7.14%) QA
9 2 (7.14%) Relational Database
9 2 (7.14%) Collaborative Working
9 2 (7.14%) SQL Server
9 2 (7.14%) ERP

Support Analyst Skill Set
Co-occurring IT Skills in Suffolk by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.57%) IIS
1 1 (3.57%) MS Exchange
Applications
1 8 (28.57%) Microsoft Office
Business Applications
1 1 (3.57%) Dynamics AX
1 1 (3.57%) Dynamics NAV
1 1 (3.57%) NetSuite
1 1 (3.57%) Oracle EBS
1 1 (3.57%) Oracle EBS R12
1 1 (3.57%) Unit4 Business World
Cloud Services
1 7 (25.00%) Office 365
2 1 (3.57%) FinancialForce
2 1 (3.57%) Microsoft Azure
Communications & Networking
1 7 (25.00%) LAN
1 7 (25.00%) WAN
2 2 (7.14%) VPN
3 1 (3.57%) Firewall
3 1 (3.57%) FTP
3 1 (3.57%) Remote Desktop
3 1 (3.57%) VoIP
Database & Business Intelligence
1 2 (7.14%) Relational Database
1 2 (7.14%) SQL Server
2 1 (3.57%) Crystal Reports
2 1 (3.57%) Oracle Database
2 1 (3.57%) Oracle Database 11g
2 1 (3.57%) SAP HANA
2 1 (3.57%) SQL Server Integration Services
2 1 (3.57%) SQL Server Reporting Services
General
1 1 (3.57%) Advertising
1 1 (3.57%) Billing
1 1 (3.57%) Finance
1 1 (3.57%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (3.57%) .NET
Miscellaneous
1 9 (32.14%) Computer Science
2 6 (21.43%) Analytical Skills
2 6 (21.43%) Driving Licence
2 6 (21.43%) Smartphone
3 1 (3.57%) Enterprise Software
3 1 (3.57%) Management Information System
Operating Systems
1 8 (28.57%) Windows
1 8 (28.57%) Windows Server
2 6 (21.43%) Windows 10
2 6 (21.43%) Windows 7
2 6 (21.43%) Windows 8
Processes & Methodologies
1 13 (46.43%) ITIL
2 7 (25.00%) CRM
3 5 (17.86%) Problem Management
4 4 (14.29%) Incident Management
5 2 (7.14%) Collaborative Working
5 2 (7.14%) ERP
6 1 (3.57%) Business Intelligence
6 1 (3.57%) Business Transformation
6 1 (3.57%) Root Cause Analysis
6 1 (3.57%) Software Deployment
6 1 (3.57%) Technical Analysis
Programming Languages
1 14 (50.00%) SQL
2 6 (21.43%) Java
3 5 (17.86%) PL/SQL
4 2 (7.14%) C#
5 1 (3.57%) VB
Qualifications
1 6 (21.43%) Security Cleared
2 1 (3.57%) MCSE
2 1 (3.57%) Microsoft Certification
Quality Assurance & Compliance
1 7 (25.00%) SLA
2 2 (7.14%) QA
System Software
1 2 (7.14%) Active Directory
2 1 (3.57%) Hyper-V
2 1 (3.57%) VMware Infrastructure
Systems Management
1 1 (3.57%) Systems Management Server (SMS)
Vendors
1 7 (25.00%) Microsoft
1 7 (25.00%) Oracle
2 6 (21.43%) Citrix
3 1 (3.57%) Epicor
3 1 (3.57%) IFS
3 1 (3.57%) Infor
3 1 (3.57%) JD Edwards
3 1 (3.57%) Sage
3 1 (3.57%) Salesforce.com
3 1 (3.57%) SAP
3 1 (3.57%) VMware
3 1 (3.57%) Xero