Period
to 19 February 2018

The following table provides summary statistics for permanent job vacancies advertised in Surrey with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 19 February 2018 with a comparison to the same period in the previous 2 years.

Customer Engagement
South East > Surrey
6 months to
19 Feb 2018
Same period 2017 Same period 2016
Rank 238 235 266
Rank change year-on-year -3 +31 +20
Permanent jobs citing Customer Engagement 15 17 34
As % of all permanent IT jobs advertised in Surrey 0.26% 0.29% 0.42%
As % of the Processes & Methodologies category 0.29% 0.35% 0.48%
Number of salaries quoted 11 16 30
Surrey median annual salary £45,000 £68,750 £50,000
Median salary % change year-on-year -34.55% +37.50% +9.89%
10th Percentile £30,500 £37,500 £45,000
90th Percentile £70,000 £85,000 £72,500
South East median annual salary £52,500 £52,000 £50,000
% change year-on-year +0.96% +4.00% -16.67%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Surrey with a requirement for process or methodology skills.

All Process and Methodology Skills
Surrey
Permanent vacancies with a requirement for process or methodology skills 5,189 4,895 7,088
As % of all permanent IT jobs advertised in Surrey 88.35% 84.92% 87.93%
Number of salaries quoted 4,275 4,029 6,163
Surrey median annual salary £50,000 £47,500 £45,000
Median salary % change year-on-year +5.26% +5.56% -
10th Percentile £28,500 £28,250 £26,050
90th Percentile £67,500 £70,000 £67,500
South East median annual salary £45,000 £45,000 £45,000

Customer Engagement
Job Vacancy Trend in Surrey

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in Surrey.

Job vacancy trend for Customer Engagement in Surrey

Customer Engagement
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in Surrey.

Salary trend for Customer Engagement in Surrey

Customer Engagement
Salary Histogram in Surrey

The salary distribution of IT jobs citing Customer Engagement in Surrey over the 6 months to 19 February 2018.

Salary histogram for Customer Engagement in Surrey

Customer Engagement
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the Surrey region over the 6 months to 19 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staines - 3 £60,000 -
Guildford -20 2 £45,000 -16.28% 2
Woking +9 1 £29,000 -27.50%
Leatherhead - 1 £70,000 -
Redhill - 1 £60,000 -
Addlestone - 1 - -
Chertsey - 1 - -
Customer Engagement
South East

For the 6 months to 19 February 2018, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Surrey region with a requirement for Customer Engagement.

1 10 (66.67%) Microsoft
2 7 (46.67%) Office 365
3 6 (40.00%) CRM
3 6 (40.00%) Windows
4 5 (33.33%) Microsoft Office
4 5 (33.33%) Active Directory
4 5 (33.33%) Marketing
5 4 (26.67%) Microsoft Azure
5 4 (26.67%) Skype for Business
5 4 (26.67%) Skype
6 3 (20.00%) ITIL
6 3 (20.00%) PRINCE2
6 3 (20.00%) Degree
6 3 (20.00%) Requirements Management
6 3 (20.00%) Migration
7 2 (13.33%) Stakeholder Management
7 2 (13.33%) TOGAF
7 2 (13.33%) Business Analysis
7 2 (13.33%) Computer Science
7 2 (13.33%) QA
7 2 (13.33%) Risk Analysis
7 2 (13.33%) Time Management
7 2 (13.33%) COM
7 2 (13.33%) MCSA
7 2 (13.33%) ISEB
7 2 (13.33%) Microsoft Certification
7 2 (13.33%) VoIP
7 2 (13.33%) Business Intelligence
7 2 (13.33%) MOF
7 2 (13.33%) Pharmaceutical

Customer Engagement
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (26.67%) Skype for Business
2 1 (6.67%) BizTalk Server
2 1 (6.67%) CMS
2 1 (6.67%) SharePoint
Applications
1 5 (33.33%) Microsoft Office
2 1 (6.67%) Microsoft Excel
Cloud Services
1 7 (46.67%) Office 365
2 4 (26.67%) Microsoft Azure
3 2 (13.33%) Veeva
3 2 (13.33%) Yammer
4 1 (6.67%) Amazon AWS
4 1 (6.67%) Google Play
Communications & Networking
1 4 (26.67%) Skype
2 2 (13.33%) VoIP
3 1 (6.67%) Internet
Database & Business Intelligence
1 1 (6.67%) Data Warehouse
1 1 (6.67%) MS Access
Development Applications
1 1 (6.67%) Rational DOORS
General
1 5 (33.33%) Marketing
2 2 (13.33%) Finance
2 2 (13.33%) Pharmaceutical
3 1 (6.67%) Legal
3 1 (6.67%) Retail
Job Titles
1 4 (26.67%) Consultant
2 3 (20.00%) Desktop Support
3 2 (13.33%) Analyst
3 2 (13.33%) Business Manager
3 2 (13.33%) Business Relationship Manager
3 2 (13.33%) Collaboration Consultant
3 2 (13.33%) Designer
3 2 (13.33%) Desktop Analyst
3 2 (13.33%) Desktop Support Analyst
3 2 (13.33%) Microsoft Consultant
3 2 (13.33%) Project Consultant
3 2 (13.33%) Relationships Manager
3 2 (13.33%) Solutions Designer
3 2 (13.33%) Support Analyst
4 1 (6.67%) Digital Designer
4 1 (6.67%) DOORS Engineer
4 1 (6.67%) Head of Applications
4 1 (6.67%) Head of Mobile
4 1 (6.67%) IT Relationships Manager
4 1 (6.67%) Product Owner
Libraries, Frameworks & Software Standards
1 2 (13.33%) COM
Miscellaneous
1 2 (13.33%) Computer Science
1 2 (13.33%) Data Centre
1 2 (13.33%) Mobile App
2 1 (6.67%) Analytical Skills
2 1 (6.67%) Driving Licence
2 1 (6.67%) Enterprise Software
2 1 (6.67%) Management Information System
2 1 (6.67%) User Experience
Operating Systems
1 6 (40.00%) Windows
2 2 (13.33%) Windows Server 2012
3 1 (6.67%) Unix
Processes & Methodologies
1 6 (40.00%) CRM
2 3 (20.00%) ITIL
2 3 (20.00%) Migration
2 3 (20.00%) PRINCE2
2 3 (20.00%) Requirements Management
3 2 (13.33%) Analytics
3 2 (13.33%) Business Analysis
3 2 (13.33%) Business Intelligence
3 2 (13.33%) Collaborative Working
3 2 (13.33%) Continuous Improvement
3 2 (13.33%) IT Strategy
3 2 (13.33%) MOF
3 2 (13.33%) Presales
3 2 (13.33%) Risk Analysis
3 2 (13.33%) SDLC
3 2 (13.33%) Stakeholder Management
3 2 (13.33%) Time Management
3 2 (13.33%) TOGAF
4 1 (6.67%) Customer Requirements
4 1 (6.67%) Line Management
Programming Languages
1 1 (6.67%) SQL
Qualifications
1 3 (20.00%) Degree
2 2 (13.33%) ISEB
2 2 (13.33%) MBA
2 2 (13.33%) MCSA
2 2 (13.33%) Microsoft Certification
Quality Assurance & Compliance
1 2 (13.33%) QA
2 1 (6.67%) SLA
System Software
1 5 (33.33%) Active Directory
Systems Management
1 1 (6.67%) Microsoft Data Protection Manager
Vendors
1 10 (66.67%) Microsoft
2 1 (6.67%) Google