1st/2nd Line Desktop Support Job Trends in the UK excluding London

1st/2nd Line Desktop Support
UK > UK excluding London

The median 1st/2nd Line Desktop Support salary in the UK excluding London is £30,250 per year, according to job vacancies posted during the 6 months leading to 3 October 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
3 Oct 2025
Same period 2024 Same period 2023
Rank 534 - 569
Rank change year-on-year - - +235
Permanent jobs requiring a 1st/2nd Line Desktop Support 4 0 5
As % of all permanent jobs in the UK excluding London 0.012% - 0.015%
As % of the Job Titles category 0.013% - 0.016%
Number of salaries quoted 4 0 5
10th Percentile - - £24,300
25th Percentile £27,000 - £25,500
Median annual salary (50th Percentile) £30,250 - £26,500
Median % change year-on-year - - -3.64%
75th Percentile £33,250 - £27,250
90th Percentile - - -
UK median annual salary £30,250 £55,000 £26,500
% change year-on-year -45.00% +107.55% -17.19%

All Permanent IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 30,955 50,218 31,720
% of permanent jobs with a recognized job title 89.48% 95.29% 95.80%
Number of salaries quoted 17,209 28,172 23,804
10th Percentile £26,750 £30,000 £28,000
25th Percentile £32,500 £38,890 £38,634
Median annual salary (50th Percentile) £47,500 £50,000 £52,500
Median % change year-on-year -5.00% -4.76% -
75th Percentile £63,750 £65,000 £67,500
90th Percentile £80,000 £80,000 £80,000
UK median annual salary £55,000 £55,000 £60,000
% change year-on-year - -8.33% -

1st/2nd Line Desktop Support
Job Vacancy Trend in the UK excluding London

Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Desktop Support' in the job title relative to all permanent IT jobs advertised in the UK excluding London.

1st/2nd Line Desktop Support job vacancy trend in the UK excluding London

1st/2nd Line Desktop Support
Salary Trend in the UK excluding London

Salary distribution trend for 1st/2nd Line Desktop Support job vacancies in the UK excluding London.

Salary distribution trend for 1st/2nd Line Desktop Support job vacancies in the UK excluding London

1st/2nd Line Desktop Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Desktop Support within the UK excluding London region over the 6 months to 3 October 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West - 2 £29,000 - 2
South East - 2 £31,500 -
North of England - 2 £29,000 - 2
1st/2nd Line Desktop Support
UK

1st/2nd Line Desktop Support Skill Set
Top 15 Co-Occurring Skills & Capabilities in the UK excluding London

For the 6 months to 3 October 2025, 1st/2nd Line Desktop Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 1st/2nd Line Desktop Support in the job title.

1 4 (100.00%) Customer Service
2 2 (50.00%) Infrastructure Engineering
2 2 (50.00%) Social Skills
2 2 (50.00%) Continuous Improvement
2 2 (50.00%) Microsoft 365
2 2 (50.00%) Mentoring
2 2 (50.00%) Driving Licence
2 2 (50.00%) Remote Desktop
2 2 (50.00%) Telecoms
2 2 (50.00%) ITIL
2 2 (50.00%) Windows
2 2 (50.00%) LAN
2 2 (50.00%) WAN
2 2 (50.00%) VPN
2 2 (50.00%) Microsoft

1st/2nd Line Desktop Support Skill Set
Co-Occurring Skills & Capabilities in the UK excluding London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Cloud Services
1 2 (50.00%) Microsoft 365
Communications & Networking
1 2 (50.00%) LAN
1 2 (50.00%) Remote Desktop
1 2 (50.00%) VPN
1 2 (50.00%) WAN
General
1 2 (50.00%) Social Skills
1 2 (50.00%) Telecoms
Miscellaneous
1 2 (50.00%) Driving Licence
Operating Systems
1 2 (50.00%) Windows
Processes & Methodologies
1 4 (100.00%) Customer Service
2 2 (50.00%) Continuous Improvement
2 2 (50.00%) Infrastructure Engineering
2 2 (50.00%) ITIL
2 2 (50.00%) Mentoring
Vendors
1 2 (50.00%) Microsoft