Period
to 21 September 2019

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 21 September 2019 with a comparison to the same period in the previous 2 years.

IT Infrastructure Library (ITIL)
UK > UK excluding London
6 months to
21 Sep 2019
Same period 2018 Same period 2017
Rank 23 27 24
Rank change year-on-year +4 -3 -5
Permanent jobs citing ITIL 6,857 7,329 8,150
As % of all permanent IT jobs advertised in the UK excluding London 8.48% 7.76% 8.32%
As % of the Processes & Methodologies category 9.26% 8.50% 9.11%
Number of salaries quoted 5,078 5,297 6,233
UK excluding London median annual salary £42,500 £42,000 £40,000
Median salary % change year-on-year +1.19% +5.00% -3.61%
10th Percentile £24,000 £22,000 £23,000
90th Percentile £67,500 £65,000 £62,500
UK median annual salary £45,000 £45,000 £45,000

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

All Process and Methodology Skills
UK excluding London
Permanent vacancies with a requirement for process or methodology skills 74,036 86,266 89,494
As % of all permanent IT jobs advertised in the UK excluding London 91.55% 91.33% 91.35%
Number of salaries quoted 57,329 68,795 72,571
UK excluding London median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £71,000 £68,750 £65,000
UK median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +4.17%

ITIL
Job Vacancy Trend in the UK excluding London

Job postings citing ITIL as a percentage of all IT jobs advertised in the UK excluding London.

Job vacancy trend for ITIL in the UK excluding London

ITIL
Salary Trend in the UK excluding London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL in the UK excluding London.

Salary trend for ITIL in the UK excluding London

ITIL
Salary Histogram in the UK excluding London

The salary distribution of IT jobs citing ITIL in the UK excluding London over the 6 months to 21 September 2019.

Salary histogram for ITIL in the UK excluding London

ITIL
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK excluding London region over the 6 months to 21 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +9 2,240 £46,000 +2.22% 281
North of England +3 1,517 £40,000 +6.67% 241
Midlands 0 1,161 £42,500 +2.41% 167
South West +1 808 £38,500 -3.75% 122
West Midlands -1 777 £44,000 +3.53% 98
North West -1 761 £42,500 +8.97% 117
East of England +6 677 £42,500 -7.61% 95
Yorkshire -5 590 £40,000 +14.29% 97
East Midlands +9 382 £35,750 -4.67% 68
Scotland -16 210 £40,000 - 38
Wales +5 180 £38,500 -3.75% 28
North East +25 165 £36,404 +4.01% 27
Northern Ireland +24 83 £25,000 +19.05% 6
Isle of Man +5 5 £49,000 -
ITIL
UK

For the 6 months to 21 September 2019, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region with a requirement for ITIL.

1 2,529 (36.88%) Windows
2 2,393 (34.90%) Microsoft
3 1,800 (26.25%) Active Directory
4 1,641 (23.93%) Service Management
5 1,306 (19.05%) VMware
6 1,239 (18.07%) Service Delivery
7 1,204 (17.56%) SLA
8 1,163 (16.96%) Office 365
9 1,155 (16.84%) Windows Server
10 1,153 (16.81%) Azure
11 1,114 (16.25%) Agile Software Development
12 1,084 (15.81%) Finance
13 1,083 (15.79%) Problem-Solving
14 1,053 (15.36%) Cisco
15 958 (13.97%) SQL
16 939 (13.69%) Degree
17 928 (13.53%) Firewall
18 897 (13.08%) VMware Infrastructure
19 841 (12.26%) Change Management
20 833 (12.15%) Linux
21 806 (11.75%) Citrix
22 778 (11.35%) ITSM
23 775 (11.30%) Project Management
24 763 (11.13%) ITIL V3
25 762 (11.11%) Windows 10
26 727 (10.60%) Microsoft Office
27 725 (10.57%) Infrastructure Engineering
28 719 (10.49%) Incident Management
29 703 (10.25%) DNS
30 696 (10.15%) Microsoft Certification

ITIL
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 532 (7.76%) MS Exchange
2 349 (5.09%) SharePoint
3 212 (3.09%) IIS
4 165 (2.41%) Exchange Server 2013
5 164 (2.39%) Skype for Business
6 122 (1.78%) Exchange Server 2010
7 109 (1.59%) Confluence
8 99 (1.44%) Apache
9 64 (0.93%) Tomcat
10 62 (0.90%) Exchange Server 2007
11 44 (0.64%) IBM Notes
12 43 (0.63%) CMS
13 31 (0.45%) Blackberry Enterprise Server
14 27 (0.39%) SAS
14 27 (0.39%) WebSphere
15 23 (0.34%) BizTalk Server
16 19 (0.28%) SharePoint 2013
17 18 (0.26%) IBM HTTP Server
18 15 (0.22%) IBM Domino
19 14 (0.20%) SharePoint Server
Applications
1 727 (10.60%) Microsoft Office
2 242 (3.53%) Microsoft Excel
3 96 (1.40%) Microsoft PowerPoint
4 93 (1.36%) MS Visio
5 66 (0.96%) Microsoft Project
6 13 (0.19%) Acrobat
7 12 (0.18%) CATIA
8 11 (0.16%) InfoPath
9 2 (0.029%) Abaqus
9 2 (0.029%) Spreadsheet
9 2 (0.029%) SPSS
10 1 (0.015%) AutoCAD
10 1 (0.015%) Windchill
Business Applications
1 62 (0.90%) Remedy ITSM
2 53 (0.77%) Dynamics CRM
3 38 (0.55%) Sparx Enterprise Architect
4 26 (0.38%) Dynamics AX
4 26 (0.38%) Oracle EBS
5 20 (0.29%) SAP Oil and Gas
6 13 (0.19%) Dynamics NAV
7 11 (0.16%) Carpe Diem
7 11 (0.16%) Elite 3E
7 11 (0.16%) SAP S/4HANA
7 11 (0.16%) Workfront
8 10 (0.15%) assyst
9 9 (0.13%) Oracle ERP
10 8 (0.12%) SAP SD
11 7 (0.10%) SAP ERP
11 7 (0.10%) SAP MM
12 6 (0.088%) NetSuite
12 6 (0.088%) Oracle Payables
12 6 (0.088%) Oracle Receivables
12 6 (0.088%) Salesforce.com CRM
Cloud Services
1 1,163 (16.96%) Office 365
2 1,153 (16.81%) Azure
3 590 (8.60%) AWS
4 211 (3.08%) SaaS
5 155 (2.26%) IaaS
6 149 (2.17%) Azure Active Directory
7 130 (1.90%) PaaS
8 76 (1.11%) Cloud Computing
9 58 (0.85%) OneDrive
10 51 (0.74%) GCP
11 48 (0.70%) Dynamics 365
12 46 (0.67%) Power Platform
13 44 (0.64%) Azure Stack
14 28 (0.41%) AWS CloudFormation
14 28 (0.41%) Mimecast
15 21 (0.31%) Amazon EC2
16 20 (0.29%) Amazon S3
17 19 (0.28%) Amazon CloudWatch
18 18 (0.26%) G Suite
19 17 (0.25%) SoftLayer
Communications & Networking
1 928 (13.53%) Firewall
2 703 (10.25%) DNS
3 679 (9.90%) WAN
4 662 (9.65%) LAN
5 582 (8.49%) DHCP
6 481 (7.01%) TCP/IP
7 353 (5.15%) Wireless
8 314 (4.58%) SAN
9 309 (4.51%) VPN
10 263 (3.84%) VoIP
11 244 (3.56%) Internet
12 218 (3.18%) Network Security
13 209 (3.05%) Skype
14 156 (2.28%) MPLS
15 150 (2.19%) VLAN
16 142 (2.07%) Wi-Fi
17 127 (1.85%) Cisco ASA
18 101 (1.47%) OSPF
19 99 (1.44%) NetScaler
20 89 (1.30%) IP Telephony
Database & Business Intelligence
1 594 (8.66%) SQL Server
2 80 (1.17%) SQL Server Reporting Services
3 79 (1.15%) Big Data
3 79 (1.15%) SQL Server Integration Services
4 69 (1.01%) SQL Server 2012
5 67 (0.98%) MySQL
6 66 (0.96%) DB2
7 60 (0.88%) Relational Database
8 59 (0.86%) Oracle Database
9 57 (0.83%) Data Warehouse
10 54 (0.79%) SQL Server 2008
11 50 (0.73%) MongoDB
12 42 (0.61%) Power BI
13 40 (0.58%) Oracle Reports
14 37 (0.54%) SQL Server 2016
15 36 (0.53%) SQL Server Analysis Services
16 35 (0.51%) Azure SQL Database
17 34 (0.50%) BusinessObjects
18 32 (0.47%) PostgreSQL
19 31 (0.45%) SQL Server 2005
Development Applications
1 239 (3.49%) JIRA
2 102 (1.49%) Visual Studio
3 65 (0.95%) MSI
4 58 (0.85%) Git (software)
5 50 (0.73%) Jenkins
6 39 (0.57%) TestRail
6 39 (0.57%) Zephyr
7 36 (0.53%) Team Foundation Server
8 29 (0.42%) Bitbucket
9 20 (0.29%) Atlassian Bamboo
10 19 (0.28%) Oracle Forms
11 18 (0.26%) GitLab
12 15 (0.22%) Bitbucket Server
12 15 (0.22%) EasyMock
12 15 (0.22%) JUnit
12 15 (0.22%) Sonatype Nexus
12 15 (0.22%) Visual Studio Team System
13 13 (0.19%) TeamCity
14 11 (0.16%) Octopus Deploy
15 10 (0.15%) SQL Server Management Studio (SSMS)
General
1 1,084 (15.81%) Finance
2 520 (7.58%) Public Sector
3 360 (5.25%) Retail
4 355 (5.18%) Telecoms
5 201 (2.93%) Manufacturing
6 194 (2.83%) Legal
7 129 (1.88%) Law
8 125 (1.82%) Marketing
9 102 (1.49%) Banking
10 70 (1.02%) Advertising
11 66 (0.96%) Aerospace
12 65 (0.95%) Electronics
13 57 (0.83%) Back Office
14 51 (0.74%) Local Government
15 44 (0.64%) Pharmaceutical
16 38 (0.55%) Automotive
16 38 (0.55%) Billing
16 38 (0.55%) Publishing
17 35 (0.51%) Police
18 26 (0.38%) Military
Job Titles
1 1,394 (20.33%) Analyst
2 589 (8.59%) Service Manager
3 571 (8.33%) Support Engineer
4 558 (8.14%) Service Analyst
5 545 (7.95%) Infrastructure Engineer
6 451 (6.58%) Support Analyst
7 440 (6.42%) Service Desk Analyst
8 382 (5.57%) IT Manager
9 343 (5.00%) Architect
10 335 (4.89%) Delivery Manager
11 315 (4.59%) IT Support
12 299 (4.36%) Consultant
13 296 (4.32%) Network Engineer
14 290 (4.23%) Service Delivery Manager
15 283 (4.13%) Applications Support
16 264 (3.85%) IT Analyst
17 260 (3.79%) 2nd Line Support
18 252 (3.68%) IT Engineer
19 187 (2.73%) Project Manager
20 174 (2.54%) 2nd Line Engineer
Libraries, Frameworks & Software Standards
1 228 (3.33%) .NET
2 176 (2.57%) Web Services
3 136 (1.98%) HTML
4 121 (1.76%) XML
5 92 (1.34%) REST
6 81 (1.18%) CSS
7 80 (1.17%) ASP.NET
8 79 (1.15%) LDAP
9 78 (1.14%) SOAP
10 72 (1.05%) Middleware
11 51 (0.74%) Spring
12 42 (0.61%) HTML5
12 42 (0.61%) jQuery
13 40 (0.58%) JSON
14 34 (0.50%) .NET Framework
14 34 (0.50%) OAuth
14 34 (0.50%) SAML
15 25 (0.36%) 802.1X
15 25 (0.36%) AngularJS
16 23 (0.34%) Elastic Stack
Miscellaneous
1 687 (10.02%) Analytical Skills
2 675 (9.84%) Management Information System
3 560 (8.17%) Data Centre
4 418 (6.10%) Self-Motivation
5 175 (2.55%) User Experience
6 166 (2.42%) Public Cloud
7 151 (2.20%) CMDB
8 139 (2.03%) PKI
9 136 (1.98%) Driving Licence
10 92 (1.34%) Replication
11 78 (1.14%) Virtual Team
12 75 (1.09%) Enterprise Software
13 73 (1.06%) Internet of Things
14 65 (0.95%) EPoS
15 62 (0.90%) Blackberry
16 56 (0.82%) Clustering
17 55 (0.80%) Smartphone
18 54 (0.79%) Hybrid Cloud
19 51 (0.74%) iPhone
20 50 (0.73%) Mobile Computing
Operating Systems
1 2,529 (36.88%) Windows
2 1,155 (16.84%) Windows Server
3 833 (12.15%) Linux
4 762 (11.11%) Windows 10
5 598 (8.72%) Windows 7
6 514 (7.50%) Windows Server 2012
7 414 (6.04%) Unix
8 395 (5.76%) Windows Server 2008
9 118 (1.72%) Windows 8
9 118 (1.72%) Windows Server 2003
10 108 (1.58%) Red Hat Enterprise Linux
11 94 (1.37%) Mac OS
12 91 (1.33%) CentOS
13 85 (1.24%) Android
14 66 (0.96%) Windows XP
15 55 (0.80%) Apple iOS
16 46 (0.67%) Solaris
17 43 (0.63%) AIX
18 36 (0.53%) Windows 2000
19 35 (0.51%) HPUX
Processes & Methodologies
1 1,641 (23.93%) Service Management
2 1,239 (18.07%) Service Delivery
3 1,114 (16.25%) Agile Software Development
4 1,083 (15.79%) Problem-Solving
5 841 (12.26%) Change Management
6 778 (11.35%) ITSM
7 775 (11.30%) Project Management
8 763 (11.13%) ITIL V3
9 725 (10.57%) Infrastructure Engineering
10 719 (10.49%) Incident Management
11 669 (9.76%) PRINCE2
12 643 (9.38%) Continuous Improvement
13 603 (8.79%) Information Security
14 581 (8.47%) Problem Management
15 438 (6.39%) Mentoring
15 438 (6.39%) Project Delivery
16 430 (6.27%) Stakeholder Management
17 414 (6.04%) DevOps
18 346 (5.05%) TOGAF
19 309 (4.51%) Cybersecurity
Programming Languages
1 958 (13.97%) SQL
2 564 (8.23%) PowerShell
3 252 (3.68%) C
4 233 (3.40%) JavaScript
5 230 (3.35%) Java
6 229 (3.34%) Python
7 178 (2.60%) C#
8 114 (1.66%) Bash Shell
9 101 (1.47%) PHP
10 86 (1.25%) Shell Script
10 86 (1.25%) T-SQL
11 73 (1.06%) Perl
12 42 (0.61%) VB.NET
13 38 (0.55%) VB
14 37 (0.54%) C++
15 33 (0.48%) Ruby
16 31 (0.45%) PL/SQL
17 25 (0.36%) Objective-C
17 25 (0.36%) VBScript
18 20 (0.29%) Go
Qualifications
1 939 (13.69%) Degree
2 696 (10.15%) Microsoft Certification
3 660 (9.63%) Cisco Certification
4 626 (9.13%) Security Cleared
5 622 (9.07%) ITIL Certification
6 482 (7.03%) CCNA
7 363 (5.29%) MCSE
8 293 (4.27%) CCNP
9 281 (4.10%) SC Cleared
10 273 (3.98%) MCSA
11 250 (3.65%) CISSP
12 243 (3.54%) ITIL Foundation Certificate
13 236 (3.44%) MCP
14 157 (2.29%) VMware Certified Professional (VCP)
15 155 (2.26%) DV Cleared
16 133 (1.94%) CISM
17 123 (1.79%) PMI Certification
18 110 (1.60%) PMP
19 103 (1.50%) CISA
20 88 (1.28%) TOGAF Certification
Quality Assurance & Compliance
1 1,204 (17.56%) SLA
2 502 (7.32%) ISO/IEC 27001
3 149 (2.17%) COBIT
3 149 (2.17%) QA
4 146 (2.13%) GDPR
4 146 (2.13%) PCI DSS
5 113 (1.65%) ISO 9001
6 111 (1.62%) ISO/IEC 20000
7 80 (1.17%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 76 (1.11%) PMO
9 63 (0.92%) NIST
10 61 (0.89%) Cyber Essentials
11 46 (0.67%) HMG Security Policy Framework
12 41 (0.60%) Sarbanes-Oxley
13 25 (0.36%) ISO 22301
14 24 (0.35%) Data Quality
15 17 (0.25%) ISO/IEC 27005
16 14 (0.20%) Cyber Essentials PLUS
17 11 (0.16%) HIPAA
18 9 (0.13%) ISAE 3402
System Software
1 1,800 (26.25%) Active Directory
2 897 (13.08%) VMware Infrastructure
3 537 (7.83%) Hyper-V
4 178 (2.60%) XenApp
5 136 (1.98%) vSphere
6 135 (1.97%) Microsoft App-V
7 133 (1.94%) XenDesktop
8 129 (1.88%) VMware ESXi
9 110 (1.60%) Virtual Machines
10 80 (1.17%) Firmware
11 68 (0.99%) Docker
12 58 (0.85%) Virtual Servers
13 41 (0.60%) NFS
14 37 (0.54%) VirtualBox
15 34 (0.50%) VMware NSX
16 33 (0.48%) Citrix Hypervisor
17 30 (0.44%) Virtual Desktop
18 27 (0.39%) Microsoft Virtual Server
19 26 (0.38%) Terminal Server
20 21 (0.31%) vCloud
Systems Management
1 584 (8.52%) SCCM
2 155 (2.26%) SCOM
3 115 (1.68%) WSUS
4 99 (1.44%) Microsoft Intune
5 80 (1.17%) Cisco CUCM
5 80 (1.17%) Puppet
6 78 (1.14%) Microsoft Data Protection Manager
7 71 (1.04%) Ansible
7 71 (1.04%) Kubernetes
8 58 (0.85%) vCenter Server
9 51 (0.74%) Nagios
9 51 (0.74%) SCOrch
9 51 (0.74%) Single Sign-On
10 44 (0.64%) Backup Exec
11 36 (0.53%) FortiGate
12 29 (0.42%) IBM BigFix
13 27 (0.39%) HP Data Protector
14 26 (0.38%) Data Guard
15 25 (0.36%) Norton AntiVirus
16 24 (0.35%) Opscode Chef
Vendors
1 2,393 (34.90%) Microsoft
2 1,306 (19.05%) VMware
3 1,053 (15.36%) Cisco
4 806 (11.75%) Citrix
5 431 (6.29%) ServiceNow
6 389 (5.67%) Oracle
7 351 (5.12%) HP
8 218 (3.18%) SAP
9 207 (3.02%) Dell
10 173 (2.52%) Remedy
11 171 (2.49%) IBM
12 156 (2.28%) Red Hat
13 146 (2.13%) CheckPoint
14 143 (2.09%) SolarWinds
15 142 (2.07%) NetApp
16 140 (2.04%) Veeam
17 128 (1.87%) Meraki
18 127 (1.85%) Palo Alto
19 124 (1.81%) Apple
20 111 (1.62%) Aruba