Period
to 7 December 2019

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 7 December 2019 with a comparison to the same period in the previous 2 years.

IT Infrastructure Library (ITIL)
UK > UK excluding London
6 months to
7 Dec 2019
Same period 2018 Same period 2017
Rank 25 27 25
Rank change year-on-year +2 -2 -6
Permanent jobs citing ITIL 6,007 6,984 8,138
As % of all permanent IT jobs advertised in the UK excluding London 7.94% 7.78% 8.11%
As % of the Processes & Methodologies category 8.70% 8.48% 8.89%
Number of salaries quoted 4,515 4,991 6,232
UK excluding London median annual salary £42,500 £42,250 £40,000
Median salary % change year-on-year +0.59% +5.63% -2.44%
10th Percentile £23,500 £22,000 £23,000
90th Percentile £69,550 £65,000 £62,500
UK median annual salary £45,000 £45,000 £45,000

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

All Process and Methodology Skills
UK excluding London
Permanent vacancies with a requirement for process or methodology skills 69,078 82,337 91,563
As % of all permanent IT jobs advertised in the UK excluding London 91.31% 91.71% 91.19%
Number of salaries quoted 54,284 64,813 74,255
UK excluding London median annual salary £45,000 £45,000 £43,500
Median salary % change year-on-year - +3.45% +2.35%
10th Percentile £27,500 £26,750 £26,250
90th Percentile £71,250 £70,000 £66,250
UK median annual salary £52,500 £51,500 £50,000
% change year-on-year +1.94% +3.00% +4.17%

ITIL
Job Vacancy Trend in the UK excluding London

Job postings citing ITIL as a percentage of all IT jobs advertised in the UK excluding London.

Job vacancy trend for ITIL in the UK excluding London

ITIL
Salary Trend in the UK excluding London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL in the UK excluding London.

Salary trend for ITIL in the UK excluding London

ITIL
Salary Histogram in the UK excluding London

The salary distribution of IT jobs citing ITIL in the UK excluding London over the 6 months to 7 December 2019.

Salary histogram for ITIL in the UK excluding London

ITIL
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK excluding London region over the 6 months to 7 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +5 1,955 £45,000 - 246
North of England +1 1,288 £40,000 +6.67% 294
Midlands 0 1,146 £45,000 +5.88% 205
West Midlands -2 786 £46,500 +5.68% 134
South West -4 686 £38,000 -1.30% 84
North West -4 649 £42,000 +5.00% 163
East of England +6 529 £42,500 -5.56% 84
Yorkshire +4 493 £40,000 +14.29% 97
East Midlands +5 360 £40,000 +3.90% 71
Wales +11 188 £39,500 -1.25% 32
Scotland -20 176 £40,000 -3.61% 42
North East +13 146 £35,000 +7.14% 34
Northern Ireland +36 48 £36,000 +71.43% 4
Channel Islands +7 4 £25,000 -25.93%
ITIL
UK

For the 6 months to 7 December 2019, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region with a requirement for ITIL.

1 2,234 (37.19%) Windows
2 2,119 (35.28%) Microsoft
3 1,586 (26.40%) Active Directory
4 1,459 (24.29%) Service Management
5 1,148 (19.11%) Office 365
6 1,060 (17.65%) VMware
7 1,026 (17.08%) Azure
8 1,024 (17.05%) Service Delivery
9 982 (16.35%) Agile Software Development
10 979 (16.30%) SLA
11 972 (16.18%) Finance
12 946 (15.75%) Windows Server
13 918 (15.28%) Problem-Solving
14 792 (13.18%) Firewall
15 788 (13.12%) Degree
16 786 (13.08%) VMware Infrastructure
17 773 (12.87%) Cisco
18 743 (12.37%) Windows 10
19 742 (12.35%) Change Management
20 729 (12.14%) Linux
21 717 (11.94%) SQL
22 703 (11.70%) ITSM
23 664 (11.05%) Citrix
24 657 (10.94%) ITIL V3
25 648 (10.79%) Project Management
26 644 (10.72%) Microsoft Certification
27 641 (10.67%) Microsoft Office
28 600 (9.99%) Incident Management
29 589 (9.81%) WAN
30 581 (9.67%) Management Information System

ITIL
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 430 (7.16%) MS Exchange
2 297 (4.94%) SharePoint
3 157 (2.61%) IIS
4 129 (2.15%) Skype for Business
5 118 (1.96%) Exchange Server 2013
6 95 (1.58%) Confluence
7 73 (1.22%) Exchange Server 2010
8 50 (0.83%) Apache
9 45 (0.75%) CMS
10 44 (0.73%) WebSphere
11 41 (0.68%) Tomcat
12 28 (0.47%) IBM HTTP Server
13 26 (0.43%) Exchange Server 2007
14 24 (0.40%) BizTalk Server
15 19 (0.32%) IBM Notes
16 17 (0.28%) SharePoint 2013
17 14 (0.23%) SAS
18 12 (0.20%) OpenStack
18 12 (0.20%) Oracle SOA Suite
18 12 (0.20%) SharePoint 2010
Applications
1 641 (10.67%) Microsoft Office
2 194 (3.23%) Microsoft Excel
3 81 (1.35%) Microsoft PowerPoint
4 79 (1.32%) MS Visio
5 52 (0.87%) Microsoft Project
6 9 (0.15%) Acrobat
6 9 (0.15%) InfoPath
7 8 (0.13%) Spreadsheet
8 5 (0.083%) CATIA
9 3 (0.050%) SPSS
10 1 (0.017%) Abaqus
Business Applications
1 57 (0.95%) Dynamics CRM
2 47 (0.78%) Remedy ITSM
3 23 (0.38%) Oracle EBS
4 22 (0.37%) Sparx Enterprise Architect
5 21 (0.35%) assyst
6 20 (0.33%) Dynamics AX
7 16 (0.27%) SAP S/4HANA
8 12 (0.20%) NetSuite
9 10 (0.17%) Workfront
10 8 (0.13%) Oracle Applications
10 8 (0.13%) Oracle Financials
11 7 (0.12%) SAP ERP
12 6 (0.100%) SAP MM
13 5 (0.083%) Salesforce.com CRM
13 5 (0.083%) SAP HR
14 4 (0.067%) Cisco SocialMiner
14 4 (0.067%) Maximo
14 4 (0.067%) Oracle ERP
14 4 (0.067%) Oracle Procure-to-Pay
14 4 (0.067%) SAP HCM
Cloud Services
1 1,148 (19.11%) Office 365
2 1,026 (17.08%) Azure
3 517 (8.61%) AWS
4 175 (2.91%) SaaS
5 142 (2.36%) Azure Active Directory
6 139 (2.31%) PaaS
7 138 (2.30%) IaaS
8 65 (1.08%) Cloud Computing
9 62 (1.03%) Power Platform
10 60 (1.00%) Dynamics 365
11 36 (0.60%) OneDrive
12 35 (0.58%) AWS CloudFormation
13 30 (0.50%) Amazon S3
14 29 (0.48%) Amazon EC2
14 29 (0.48%) GCP
14 29 (0.48%) Virtual Private Cloud
15 26 (0.43%) Mimecast
16 23 (0.38%) Azure Stack
17 20 (0.33%) Amazon CloudWatch
18 19 (0.32%) G Suite
Communications & Networking
1 792 (13.18%) Firewall
2 589 (9.81%) WAN
3 567 (9.44%) DNS
4 551 (9.17%) LAN
5 493 (8.21%) DHCP
6 413 (6.88%) TCP/IP
7 260 (4.33%) Wireless
8 244 (4.06%) VPN
9 240 (4.00%) SAN
10 222 (3.70%) VoIP
11 209 (3.48%) Internet
12 176 (2.93%) Network Security
13 164 (2.73%) Skype
14 127 (2.11%) VLAN
15 116 (1.93%) MPLS
16 91 (1.51%) Wi-Fi
17 80 (1.33%) OSPF
18 74 (1.23%) Cisco ASA
19 69 (1.15%) BGP
19 69 (1.15%) Remote Desktop
Database & Business Intelligence
1 515 (8.57%) SQL Server
2 85 (1.42%) SQL Server Integration Services
3 76 (1.27%) SQL Server Reporting Services
4 74 (1.23%) Relational Database
5 66 (1.10%) MySQL
6 64 (1.07%) Big Data
7 57 (0.95%) Data Warehouse
7 57 (0.95%) DB2
7 57 (0.95%) Power BI
8 56 (0.93%) Oracle Database
9 41 (0.68%) SQL Server Analysis Services
10 35 (0.58%) Amazon RDS
11 33 (0.55%) MongoDB
11 33 (0.55%) RDBMS
12 31 (0.52%) Azure SQL Database
13 29 (0.48%) Oracle Reports
13 29 (0.48%) SQL Server 2008
14 26 (0.43%) PostgreSQL
15 25 (0.42%) Amazon DynamoDB
15 25 (0.42%) SQL Server 2016
Development Applications
1 206 (3.43%) JIRA
2 72 (1.20%) Jenkins
3 63 (1.05%) Visual Studio
4 52 (0.87%) MSI
5 51 (0.85%) Git (software)
6 34 (0.57%) Bitbucket
7 21 (0.35%) Atlassian Bamboo
8 17 (0.28%) Team Foundation Server
9 16 (0.27%) GitLab
9 16 (0.27%) TestRail
9 16 (0.27%) Zephyr
10 15 (0.25%) JUnit
11 14 (0.23%) Bitbucket Server
11 14 (0.23%) EasyMock
11 14 (0.23%) Sonatype Nexus
12 13 (0.22%) SQL Server Management Studio (SSMS)
13 10 (0.17%) IBM UrbanCode
13 10 (0.17%) Oracle Forms
14 9 (0.15%) GCC
15 7 (0.12%) Octopus Deploy
General
1 972 (16.18%) Finance
2 451 (7.51%) Public Sector
3 318 (5.29%) Retail
4 300 (4.99%) Telecoms
5 169 (2.81%) Manufacturing
6 168 (2.80%) Legal
7 101 (1.68%) Marketing
8 89 (1.48%) Law
9 82 (1.37%) Electronics
10 74 (1.23%) Advertising
11 73 (1.22%) Banking
12 71 (1.18%) Aerospace
13 58 (0.97%) Local Government
14 41 (0.68%) Automotive
14 41 (0.68%) Back Office
15 24 (0.40%) Military
16 23 (0.38%) Financial Institution
17 18 (0.30%) German Language
18 16 (0.27%) Billing
18 16 (0.27%) Publishing
Job Titles
1 1,159 (19.29%) Analyst
2 533 (8.87%) Service Analyst
3 527 (8.77%) Support Engineer
4 496 (8.26%) Service Manager
5 403 (6.71%) Service Desk Analyst
6 385 (6.41%) IT Manager
7 366 (6.09%) Infrastructure Engineer
8 314 (5.23%) IT Support
9 311 (5.18%) Support Analyst
10 306 (5.09%) Architect
11 255 (4.25%) Consultant
12 252 (4.20%) 2nd Line Support
12 252 (4.20%) IT Engineer
13 235 (3.91%) Delivery Manager
14 224 (3.73%) Network Engineer
15 223 (3.71%) Applications Support
16 208 (3.46%) IT Analyst
17 195 (3.25%) Service Delivery Manager
18 173 (2.88%) 2nd Line Engineer
19 167 (2.78%) IT Services Manager
Libraries, Frameworks & Software Standards
1 175 (2.91%) .NET
2 171 (2.85%) Web Services
3 96 (1.60%) XML
4 79 (1.32%) HTML
5 75 (1.25%) LDAP
6 62 (1.03%) CSS
7 61 (1.02%) Middleware
8 57 (0.95%) REST
9 50 (0.83%) ASP.NET
10 47 (0.78%) SOAP
11 38 (0.63%) Spring
12 36 (0.60%) OAuth
13 33 (0.55%) SAML
14 27 (0.45%) JSON
15 26 (0.43%) OpenID
16 21 (0.35%) jQuery
17 17 (0.28%) .NET Framework
17 17 (0.28%) AngularJS
17 17 (0.28%) Java EE
17 17 (0.28%) Software Packaging
Miscellaneous
1 581 (9.67%) Management Information System
2 568 (9.46%) Analytical Skills
3 475 (7.91%) Data Centre
4 377 (6.28%) Self-Motivation
5 152 (2.53%) Public Cloud
6 150 (2.50%) Driving Licence
7 135 (2.25%) CMDB
8 132 (2.20%) User Experience
9 107 (1.78%) PKI
10 75 (1.25%) Hybrid Cloud
11 70 (1.17%) Virtual Team
12 67 (1.12%) Clustering
13 59 (0.98%) Enterprise Software
14 54 (0.90%) Video Conferencing
15 52 (0.87%) CCTV
16 51 (0.85%) Private Cloud
16 51 (0.85%) Replication
17 47 (0.78%) iSeries
18 46 (0.77%) iPad
19 45 (0.75%) Client/Server
Operating Systems
1 2,234 (37.19%) Windows
2 946 (15.75%) Windows Server
3 743 (12.37%) Windows 10
4 729 (12.14%) Linux
5 552 (9.19%) Windows 7
6 379 (6.31%) Windows Server 2012
7 349 (5.81%) Windows Server 2008
8 329 (5.48%) Unix
9 137 (2.28%) Windows 8
10 96 (1.60%) Windows Server 2003
11 83 (1.38%) Red Hat Enterprise Linux
12 82 (1.37%) Android
13 69 (1.15%) Mac OS
14 67 (1.12%) CentOS
15 54 (0.90%) Windows XP
16 49 (0.82%) Solaris
17 43 (0.72%) Apple iOS
18 34 (0.57%) OS/400
19 33 (0.55%) HPUX
20 29 (0.48%) AIX
Processes & Methodologies
1 1,459 (24.29%) Service Management
2 1,024 (17.05%) Service Delivery
3 982 (16.35%) Agile Software Development
4 918 (15.28%) Problem-Solving
5 742 (12.35%) Change Management
6 703 (11.70%) ITSM
7 657 (10.94%) ITIL V3
8 648 (10.79%) Project Management
9 600 (9.99%) Incident Management
10 569 (9.47%) Information Security
11 548 (9.12%) PRINCE2
12 528 (8.79%) Continuous Improvement
13 519 (8.64%) Infrastructure Engineering
14 505 (8.41%) Problem Management
15 450 (7.49%) Mentoring
16 424 (7.06%) Stakeholder Management
17 401 (6.68%) DevOps
18 327 (5.44%) Project Delivery
19 302 (5.03%) Cybersecurity
20 295 (4.91%) Coaching
Programming Languages
1 717 (11.94%) SQL
2 464 (7.72%) PowerShell
3 218 (3.63%) Python
4 196 (3.26%) C
5 147 (2.45%) Java
6 145 (2.41%) C#
7 137 (2.28%) JavaScript
8 120 (2.00%) Bash Shell
9 73 (1.22%) Shell Script
10 62 (1.03%) PHP
11 59 (0.98%) Perl
12 37 (0.62%) T-SQL
13 34 (0.57%) VB.NET
14 25 (0.42%) C++
14 25 (0.42%) Ruby
15 24 (0.40%) VBScript
16 21 (0.35%) Objective-C
17 17 (0.28%) PL/SQL
17 17 (0.28%) VB
18 14 (0.23%) VBA
Qualifications
1 788 (13.12%) Degree
2 644 (10.72%) Microsoft Certification
3 569 (9.47%) ITIL Certification
4 510 (8.49%) Security Cleared
5 436 (7.26%) Cisco Certification
6 314 (5.23%) MCSE
7 302 (5.03%) CCNA
8 253 (4.21%) MCSA
9 241 (4.01%) SC Cleared
10 213 (3.55%) CISSP
11 210 (3.50%) MCP
12 181 (3.01%) CCNP
13 132 (2.20%) ITIL Foundation Certificate
14 118 (1.96%) DV Cleared
15 109 (1.81%) CISM
16 107 (1.78%) CISA
17 97 (1.61%) VMware Certified Professional (VCP)
18 82 (1.37%) PMI Certification
19 77 (1.28%) Computer Science Degree
19 77 (1.28%) PRINCE2 Certification
Quality Assurance & Compliance
1 979 (16.30%) SLA
2 425 (7.08%) ISO/IEC 27001
3 155 (2.58%) COBIT
4 129 (2.15%) GDPR
5 125 (2.08%) PCI DSS
6 121 (2.01%) QA
7 96 (1.60%) ISO/IEC 20000
8 77 (1.28%) NIST
9 71 (1.18%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 62 (1.03%) ISO 9001
11 56 (0.93%) PMO
12 51 (0.85%) Cyber Essentials
13 45 (0.75%) Sarbanes-Oxley
14 35 (0.58%) HMG Security Policy Framework
15 21 (0.35%) Data Quality
16 12 (0.20%) ITGC
17 11 (0.18%) COSO
18 10 (0.17%) Cyber Essentials PLUS
19 8 (0.13%) ISO 22301
19 8 (0.13%) NCSC
System Software
1 1,586 (26.40%) Active Directory
2 786 (13.08%) VMware Infrastructure
3 384 (6.39%) Hyper-V
4 148 (2.46%) XenApp
5 117 (1.95%) vSphere
6 105 (1.75%) Virtual Machines
7 103 (1.71%) XenDesktop
8 92 (1.53%) Microsoft App-V
9 83 (1.38%) VMware ESXi
10 78 (1.30%) Docker
10 78 (1.30%) Firmware
11 46 (0.77%) Virtual Servers
12 40 (0.67%) Terminal Services
13 39 (0.65%) Virtual Desktop
14 34 (0.57%) VirtualBox
15 29 (0.48%) Citrix Hypervisor
16 27 (0.45%) vCloud
17 26 (0.43%) Microsoft Virtual Server
18 25 (0.42%) VMware NSX
19 20 (0.33%) BitLocker
Systems Management
1 484 (8.06%) SCCM
2 118 (1.96%) SCOM
3 116 (1.93%) Microsoft Intune
4 93 (1.55%) WSUS
5 82 (1.37%) Ansible
6 70 (1.17%) Kubernetes
7 62 (1.03%) Puppet
8 54 (0.90%) Single Sign-On
9 48 (0.80%) Microsoft Data Protection Manager
10 45 (0.75%) vCenter Server
11 35 (0.58%) Cisco CUCM
11 35 (0.58%) Terraform
12 34 (0.57%) Nagios
13 27 (0.45%) Backup Exec
14 24 (0.40%) Data Guard
14 24 (0.40%) NetBackup
15 23 (0.38%) AirWatch
15 23 (0.38%) SCOrch
16 21 (0.35%) HP Data Protector
16 21 (0.35%) Opscode Chef
Vendors
1 2,119 (35.28%) Microsoft
2 1,060 (17.65%) VMware
3 773 (12.87%) Cisco
4 664 (11.05%) Citrix
5 387 (6.44%) ServiceNow
6 337 (5.61%) Oracle
7 268 (4.46%) HP
8 176 (2.93%) SAP
9 154 (2.56%) NetApp
10 151 (2.51%) IBM
11 147 (2.45%) Dell
12 118 (1.96%) Apple
13 115 (1.91%) Remedy
14 111 (1.85%) Red Hat
15 99 (1.65%) CheckPoint
16 97 (1.61%) SolarWinds
16 97 (1.61%) Veeam
17 85 (1.42%) Meraki
18 82 (1.37%) Splunk
19 81 (1.35%) EMC