Service Desk Officer Jobs

Service Desk Officer
UK

As of 1 August 2025, there is not enough information available from job vacancies posted within the last 6 months to determine the median Service Desk Officer salary in the UK.

6 months to
1 Aug 2025
Same period 2024 Same period 2023
Rank 714 833 862
Rank change year-on-year +119 +29 +409
Permanent jobs requiring a Service Desk Officer 3 2 4
As % of all permanent jobs advertised in the UK 0.005% 0.002% 0.005%
As % of the Job Titles category 0.006% 0.002% 0.006%
Number of salaries quoted 0 2 4
Median annual salary (50th Percentile) - £22,000 £30,822
Median % change year-on-year - -28.62% -0.57%
UK excluding London median annual salary - £22,000 -

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 54,335 83,820 72,442
% of permanent jobs with a recognized job title 89.43% 94.92% 91.85%
Number of salaries quoted 30,072 55,927 50,735
10th Percentile £27,000 £30,000 £32,500
25th Percentile £36,750 £40,000 £43,800
Median annual salary (50th Percentile) £55,000 £55,000 £60,000
Median % change year-on-year - -8.33% -
75th Percentile £73,000 £71,250 £80,000
90th Percentile £93,778 £90,000 £100,000
UK excluding London median annual salary £50,000 £50,000 £53,000
% change year-on-year - -5.66% +1.92%

Service Desk Officer
Job Vacancy Trend

Job postings that featured Service Desk Officer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Desk Officer in the UK

Service Desk Officer
Salary Trend

3-month moving average salary quoted in jobs citing Service Desk Officer.

Salary trend for Service Desk Officer in the UK

Service Desk Officer
Top 2 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Officer within the UK over the 6 months to 1 August 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +87 3 - -
London - 3 - -

Service Desk Officer Skill Set
Top 12 Co-occurring Skills and Capabilities

For the 6 months to 1 August 2025, Service Desk Officer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Desk Officer in the job title.

1 3 (100.00%) ITIL
1 3 (100.00%) SharePoint
1 3 (100.00%) SLA
1 3 (100.00%) Cisco
1 3 (100.00%) Active Directory
1 3 (100.00%) Incident Management
1 3 (100.00%) SCCM
1 3 (100.00%) Analytical Skills
1 3 (100.00%) Organisational Skills
1 3 (100.00%) Social Skills
1 3 (100.00%) Customer Service
2 2 (66.67%) Inclusion and Diversity

Service Desk Officer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (100.00%) SharePoint
General
1 3 (100.00%) Analytical Skills
1 3 (100.00%) Organisational Skills
1 3 (100.00%) Social Skills
2 2 (66.67%) Inclusion and Diversity
Processes & Methodologies
1 3 (100.00%) Customer Service
1 3 (100.00%) Incident Management
1 3 (100.00%) ITIL
Quality Assurance & Compliance
1 3 (100.00%) SLA
System Software
1 3 (100.00%) Active Directory
Systems Management
1 3 (100.00%) SCCM
Vendors
1 3 (100.00%) Cisco