Period
to 23 November 2017

The following table provides summary statistics for permanent job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Incident Management
UK
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 250 233 226
Rank change year-on-year -17 -7 +2
Permanent jobs citing Incident Management 2506 2825 3359
As % of all permanent IT jobs advertised in the UK 1.39% 1.49% 1.54%
As % of the Processes & Methodologies category 1.55% 1.66% 1.74%
Number of salaries quoted 1947 2258 2654
UK median annual salary £45,000 £43,500 £43,000
Median salary % change year-on-year +3.45% +1.16% +1.18%
10th Percentile £25,000 £23,750 £22,750
90th Percentile £76,000 £75,000 £69,625
UK excluding London median annual salary £40,000 £40,000 £40,000

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 161952 169683 193148
As % of all permanent IT jobs advertised in the UK 89.90% 89.39% 88.81%
Number of salaries quoted 127936 140934 159138
UK median annual salary £50,000 £49,500 £47,500
Median salary % change year-on-year +1.01% +4.21% +5.56%
10th Percentile £28,750 £28,000 £27,500
90th Percentile £80,000 £79,350 £77,500
UK excluding London median annual salary £44,000 £42,500 £42,500
% change year-on-year +3.53% - +6.25%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a percentage of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management.

Salary trend for Incident Management in the UK

Incident Management
Salary Histogram

The salary distribution of IT jobs citing Incident Management over the 6 months to 23 November 2017.

Salary histogram for Incident Management in the UK

Incident Management
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -13 2376 £45,000 +2.27% 145
UK excluding London -42 1344 £40,000 - 111
London +21 1114 £55,250 +5.24% 44
North of England +4 351 £35,000 -12.50% 24
South East -40 327 £45,000 +2.27% 26
Midlands -30 291 £36,500 +4.29% 25
West Midlands -22 208 £36,500 -8.75% 14
North West -21 157 £45,000 -5.26% 7
South West -18 146 £45,000 +18.42% 11
East of England -77 144 £37,500 -6.25% 15
Yorkshire +5 128 £27,750 -20.71% 13
East Midlands -4 82 £36,000 +9.09% 10
North East +36 66 £35,000 -22.22% 4
Scotland -14 44 £40,500 +8.00% 10
Wales -29 40 £38,500 +28.33%
Channel Islands - 1 £65,000 -

For the 6 months to 23 November 2017, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Incident Management.

1 1080 (43.10%) ITIL
2 701 (27.97%) Windows
3 678 (27.06%) Finance
4 630 (25.14%) Problem Management
5 545 (21.75%) Microsoft
6 523 (20.87%) Service Management
7 468 (18.68%) Change Management
8 463 (18.48%) SLA
9 456 (18.20%) Service Delivery
10 376 (15.00%) Active Directory
11 368 (14.68%) Information Security
12 339 (13.53%) Linux
13 337 (13.45%) SQL
13 337 (13.45%) Analytical Skills
14 319 (12.73%) Banking
15 287 (11.45%) Firewall
16 282 (11.25%) Cisco
17 276 (11.01%) Windows Server
18 271 (10.81%) VMware
19 254 (10.14%) Management Information System
20 248 (9.90%) Unix
21 243 (9.70%) Root Cause Analysis
22 240 (9.58%) Agile Software Development
23 231 (9.22%) Microsoft Office
23 231 (9.22%) WAN
24 221 (8.82%) Stakeholder Management
25 215 (8.58%) Degree
26 214 (8.54%) CISSP
27 207 (8.26%) ITSM
28 205 (8.18%) Risk Management

Incident Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 134 (5.35%) MS Exchange
2 82 (3.27%) IIS
3 78 (3.11%) SharePoint
4 63 (2.51%) Skype for Business
5 56 (2.23%) Exchange Server 2010
6 28 (1.12%) Confluence
7 27 (1.08%) Exchange Server 2013
8 23 (0.92%) WebSphere
9 21 (0.84%) IBM Notes
10 20 (0.80%) Apache
11 18 (0.72%) JBoss
12 15 (0.60%) Exchange Server 2007
12 15 (0.60%) SAS
13 14 (0.56%) BizTalk Server
14 11 (0.44%) WebLogic
15 9 (0.36%) Exchange Server 2003
15 9 (0.36%) SharePoint 2010
15 9 (0.36%) Tomcat
16 8 (0.32%) Adobe Experience Manager
16 8 (0.32%) Anypoint
Applications
1 231 (9.22%) Microsoft Office
2 56 (2.23%) Microsoft Excel
3 33 (1.32%) Microsoft PowerPoint
4 9 (0.36%) Adobe Creative Suite
5 8 (0.32%) MS Visio
6 6 (0.24%) HipChat
7 2 (0.080%) Maya
7 2 (0.080%) Microsoft Project
7 2 (0.080%) Spreadsheet
8 1 (0.040%) Acrobat
8 1 (0.040%) Adobe Premiere
Business Applications
1 43 (1.72%) Remedy ITSM
2 15 (0.60%) Dynamics CRM
3 14 (0.56%) assyst
4 12 (0.48%) Eloqua
5 9 (0.36%) RiskWrite
6 8 (0.32%) Endur
7 7 (0.28%) Dynamics NAV
7 7 (0.28%) SAP Retail
8 6 (0.24%) SAP CAR
8 6 (0.24%) SAP CO
8 6 (0.24%) SAP FI
8 6 (0.24%) SAP FI/CO
8 6 (0.24%) SAP POS DM
8 6 (0.24%) Summit
8 6 (0.24%) thinkFolio
9 5 (0.20%) Cognos Business Intelligence
10 4 (0.16%) Infor M3
10 4 (0.16%) JDE EnterpriseOne
10 4 (0.16%) LatentZero
10 4 (0.16%) SAP R/3
Cloud Services
1 201 (8.02%) Office 365
2 128 (5.11%) Microsoft Azure
3 120 (4.79%) Amazon AWS
4 37 (1.48%) IaaS
5 34 (1.36%) SaaS
6 22 (0.88%) PaaS
7 17 (0.68%) Virtual Private Cloud
8 15 (0.60%) Mimecast
9 12 (0.48%) Cloud Computing
9 12 (0.48%) OneDrive
10 10 (0.40%) Adobe Analytics
10 10 (0.40%) Amazon EC2
11 9 (0.36%) Akamai
11 9 (0.36%) Google Cloud Platform
12 8 (0.32%) G Suite
13 5 (0.20%) Yammer
14 4 (0.16%) Azure Active Directory
15 3 (0.12%) Slack
16 2 (0.080%) npm
16 2 (0.080%) Trello
Communications & Networking
1 287 (11.45%) Firewall
2 231 (9.22%) WAN
3 204 (8.14%) LAN
4 177 (7.06%) TCP/IP
5 153 (6.11%) Network Security
6 97 (3.87%) DNS
7 90 (3.59%) VoIP
8 87 (3.47%) VPN
9 77 (3.07%) BGP
10 75 (2.99%) Internet
11 70 (2.79%) Cisco Nexus
12 67 (2.67%) DHCP
13 63 (2.51%) MPLS
14 60 (2.39%) EIGRP
15 57 (2.27%) Wireshark
16 56 (2.23%) Intrusion Detection
17 54 (2.15%) Cisco ASA
18 52 (2.08%) Wireless
19 51 (2.04%) OSPF
20 45 (1.80%) Skype
Database & Business Intelligence
1 140 (5.59%) SQL Server
2 68 (2.71%) Oracle Database
3 40 (1.60%) MySQL
4 39 (1.56%) Relational Database
5 38 (1.52%) SQL Server Integration Services
5 38 (1.52%) SQL Server Reporting Services
6 25 (1.00%) SQL Server 2008
7 23 (0.92%) Oracle Reports
8 21 (0.84%) DB2
8 21 (0.84%) Oracle Database 11g
9 20 (0.80%) SQL Server Analysis Services
10 18 (0.72%) SQL Server 2012
11 16 (0.64%) Hadoop
11 16 (0.64%) SQL Server 2014
12 14 (0.56%) Data Warehouse
12 14 (0.56%) MongoDB
12 14 (0.56%) Oracle Database 12c
13 13 (0.52%) RDBMS
14 12 (0.48%) SAP BW
15 11 (0.44%) Big Data
Development Applications
1 63 (2.51%) JIRA
2 38 (1.52%) VSS/SourceSafe
3 18 (0.72%) Jenkins
4 14 (0.56%) Burp Suite
4 14 (0.56%) Git (software)
4 14 (0.56%) Metasploit
5 13 (0.52%) Eclipse
5 13 (0.52%) Team Foundation Server
6 11 (0.44%) Subversion
6 11 (0.44%) Talend Open Studio
7 9 (0.36%) VersionOne
8 8 (0.32%) SQL Server Management Studio (SSMS)
9 5 (0.20%) Fiddler
10 4 (0.16%) IntelliJ
11 3 (0.12%) Maven
11 3 (0.12%) Sonatype Nexus
11 3 (0.12%) Visual Studio Team System
12 2 (0.080%) Bower
12 2 (0.080%) NuGet
12 2 (0.080%) Octopus Deploy
General
1 678 (27.06%) Finance
2 319 (12.73%) Banking
3 168 (6.70%) Investment Banking
4 118 (4.71%) Front Office
5 99 (3.95%) Retail
6 98 (3.91%) Retail Banking
7 90 (3.59%) Back Office
8 77 (3.07%) Telecoms
9 73 (2.91%) Law
10 57 (2.27%) Legal
11 40 (1.60%) Financial Institution
12 39 (1.56%) Marketing
13 38 (1.52%) Manufacturing
14 32 (1.28%) Billing
15 28 (1.12%) Publishing
16 21 (0.84%) Advertising
17 12 (0.48%) International Banking
18 11 (0.44%) Games
19 10 (0.40%) Electronics
19 10 (0.40%) Private Banking
Job Titles
1 696 (27.77%) Analyst
2 222 (8.86%) Support Analyst
3 206 (8.22%) Applications Support
4 196 (7.82%) Service Manager
5 177 (7.06%) IT Manager
6 161 (6.42%) Service Analyst
7 143 (5.71%) Security Analyst
8 142 (5.67%) IT Support
9 131 (5.23%) Network Engineer
10 129 (5.15%) Incident Manager
11 123 (4.91%) Support Engineer
12 112 (4.47%) Service Desk Analyst
13 108 (4.31%) Applications Support Analyst
14 80 (3.19%) 2nd Line Support
15 79 (3.15%) Consultant
15 79 (3.15%) Security Manager
16 77 (3.07%) Services Delivery Manager
17 73 (2.91%) IT Analyst
18 72 (2.87%) Delivery Manager
19 71 (2.83%) Team Leader
Libraries, Frameworks & Software Standards
1 80 (3.19%) Middleware
2 66 (2.63%) Web Services
3 64 (2.55%) .NET
4 34 (1.36%) SOAP
5 33 (1.32%) XML
6 24 (0.96%) J2EE
7 21 (0.84%) Java EE
8 20 (0.80%) AngularJS
8 20 (0.80%) HTML
9 19 (0.76%) REST
10 18 (0.72%) ASP.NET
11 16 (0.64%) SailPoint
12 15 (0.60%) CSS
12 15 (0.60%) Node.js
13 14 (0.56%) 802.1X
13 14 (0.56%) FIX Protocol
14 12 (0.48%) WebSphere MQ
15 11 (0.44%) SAP Basis
16 9 (0.36%) LAMP
17 8 (0.32%) MSMQ
Miscellaneous
1 337 (13.45%) Analytical Skills
2 254 (10.14%) Management Information System
3 180 (7.18%) Data Centre
4 63 (2.51%) Computer Science
5 62 (2.47%) Equities
6 53 (2.11%) Derivative
7 50 (2.00%) Equity Derivative
8 45 (1.80%) Virtual Team
9 41 (1.64%) Foreign Exchange (FX)
10 40 (1.60%) Cyber Attack
11 38 (1.52%) Clustering
12 37 (1.48%) User Experience
13 36 (1.44%) Blackberry
14 32 (1.28%) Cyberthreat
15 30 (1.20%) CMDB
16 28 (1.12%) Replication
17 27 (1.08%) Security Operations Centre
18 25 (1.00%) Fixed Income
18 25 (1.00%) Video Conferencing
19 24 (0.96%) Enterprise Software
Operating Systems
1 701 (27.97%) Windows
2 339 (13.53%) Linux
3 276 (11.01%) Windows Server
4 248 (9.90%) Unix
5 138 (5.51%) Windows 7
6 130 (5.19%) Windows Server 2008
7 111 (4.43%) Windows Server 2012
8 63 (2.51%) Windows 10
9 47 (1.88%) Windows Server 2003
10 38 (1.52%) CentOS
11 35 (1.40%) Solaris
12 34 (1.36%) Red Hat Enterprise Linux
13 33 (1.32%) Apple iOS
14 30 (1.20%) Mac OS X
15 29 (1.16%) Android
16 28 (1.12%) Windows XP
17 20 (0.80%) Windows 8
18 19 (0.76%) Kali Linux
19 17 (0.68%) AIX
20 16 (0.64%) Ubuntu
Processes & Methodologies
1 1080 (43.10%) ITIL
2 630 (25.14%) Problem Management
3 523 (20.87%) Service Management
4 468 (18.68%) Change Management
5 456 (18.20%) Service Delivery
6 368 (14.68%) Information Security
7 243 (9.70%) Root Cause Analysis
8 240 (9.58%) Agile Software Development
9 221 (8.82%) Stakeholder Management
10 207 (8.26%) ITSM
11 205 (8.18%) Risk Management
12 199 (7.94%) Continuous Improvement
12 199 (7.94%) SIEM
13 195 (7.78%) Cybersecurity
14 170 (6.78%) Project Management
15 155 (6.19%) ITIL V3
16 145 (5.79%) Release Management
17 144 (5.75%) Disaster Recovery
18 141 (5.63%) Asset Management
19 139 (5.55%) Wealth Management
Programming Languages
1 337 (13.45%) SQL
2 182 (7.26%) Java
3 122 (4.87%) PowerShell
4 100 (3.99%) C#
5 97 (3.87%) Python
6 83 (3.31%) Shell Script
7 62 (2.47%) JavaScript
8 44 (1.76%) Perl
9 42 (1.68%) C
10 30 (1.20%) PHP
11 27 (1.08%) Bash Shell
11 27 (1.08%) T-SQL
12 25 (1.00%) PL/SQL
13 23 (0.92%) ABAP
14 19 (0.76%) VB
15 16 (0.64%) C++
16 12 (0.48%) Ruby
17 9 (0.36%) VBScript
18 7 (0.28%) VB.NET
19 3 (0.12%) MATLAB
Qualifications
1 215 (8.58%) Degree
2 214 (8.54%) CISSP
3 194 (7.74%) Security Cleared
4 160 (6.38%) Cisco Certification
5 132 (5.27%) CISM
5 132 (5.27%) SC Cleared
6 120 (4.79%) ITIL Certification
7 111 (4.43%) Microsoft Certification
8 83 (3.31%) CISA
8 83 (3.31%) DV Cleared
9 78 (3.11%) CCNP
10 77 (3.07%) CCNA
11 59 (2.35%) GIAC
12 56 (2.23%) MCSE
13 54 (2.15%) ITIL Foundation Certificate
14 44 (1.76%) CEH
15 43 (1.72%) GCIH
16 36 (1.44%) MCP
17 34 (1.36%) MCSA
18 33 (1.32%) SANS
Quality Assurance & Compliance
1 463 (18.48%) SLA
2 171 (6.82%) ISO/IEC 27001
3 58 (2.31%) PCI DSS
4 53 (2.11%) GDPR
5 35 (1.40%) COBIT
6 31 (1.24%) QA
7 23 (0.92%) Sarbanes-Oxley
8 18 (0.72%) ISO 9001
8 18 (0.72%) ISO/IEC 20000
9 17 (0.68%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 14 (0.56%) Cyber Essentials
11 8 (0.32%) ISO 22301
12 7 (0.28%) NIST 800
13 5 (0.20%) Data Quality
14 3 (0.12%) GPG13
14 3 (0.12%) PMO
15 2 (0.080%) Solvency II
16 1 (0.040%) HMG Security Policy Framework
16 1 (0.040%) ISO 31000
16 1 (0.040%) ISO/IEC 27005
System Software
1 376 (15.00%) Active Directory
2 196 (7.82%) VMware Infrastructure
3 61 (2.43%) Hyper-V
4 45 (1.80%) VMware ESXi
4 45 (1.80%) XenApp
5 26 (1.04%) Docker
6 23 (0.92%) XenDesktop
7 22 (0.88%) vSphere
8 14 (0.56%) Microsoft App-V
8 14 (0.56%) ProxySG
9 13 (0.52%) DFS Replication
10 12 (0.48%) Virtual Machines
11 11 (0.44%) NFS
11 11 (0.44%) VMware Workstation
12 9 (0.36%) Virtual Servers
13 8 (0.32%) Snort
13 8 (0.32%) Xen
14 7 (0.28%) XenServer
15 6 (0.24%) Oracle RAC
16 5 (0.20%) BitLocker
Systems Management
1 101 (4.03%) SCCM
2 62 (2.47%) Nagios
3 56 (2.23%) WSUS
4 54 (2.15%) Nessus
5 43 (1.72%) Opsview
5 43 (1.72%) SCOM
6 38 (1.52%) Cisco LMS
7 27 (1.08%) McAfee ePO
8 24 (0.96%) Core Impact
8 24 (0.96%) OpenVAS
8 24 (0.96%) QRadar
9 22 (0.88%) SCOrch
10 16 (0.64%) Nexpose
10 16 (0.64%) PowerBroker
10 16 (0.64%) RSA Security Analytics
11 15 (0.60%) Backup Exec
12 14 (0.56%) Cisco Prime
12 14 (0.56%) Microsoft Clustering
12 14 (0.56%) Oracle Enterprise Manager
13 13 (0.52%) Puppet
Vendors
1 545 (21.75%) Microsoft
2 282 (11.25%) Cisco
3 271 (10.81%) VMware
4 203 (8.10%) Oracle
5 183 (7.30%) Citrix
6 108 (4.31%) HP
6 108 (4.31%) ServiceNow
7 106 (4.23%) Remedy
8 84 (3.35%) Sun
9 83 (3.31%) Juniper
10 81 (3.23%) Splunk
11 77 (3.07%) Red Hat
12 75 (2.99%) CheckPoint
13 73 (2.91%) SAP
14 65 (2.59%) F5
15 62 (2.47%) Palo Alto
16 47 (1.88%) IBM
17 40 (1.60%) NetApp
17 40 (1.60%) Symantec
18 38 (1.52%) AppDynamics