Period
to 26 January 2021

The following table provides summary statistics for permanent job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 26 January 2021 with a comparison to the same period in the previous 2 years.

Incident Management
UK
6 months to
26 Jan 2021
Same period 2020 Same period 2019
Rank 243 229 217
Rank change year-on-year -14 -12 +14
Permanent jobs citing Incident Management 832 1,811 2,421
As % of all permanent jobs advertised in the UK 1.28% 1.46% 1.61%
As % of the Processes & Methodologies category 1.39% 1.59% 1.74%
Number of salaries quoted 715 1,394 1,880
Median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £26,500 £25,000 £25,000
90th Percentile £77,500 £75,000 £76,250
UK excluding London median annual salary £42,500 £42,000 £42,500
% change year-on-year +1.19% -1.18% +6.25%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 60,056 114,138 139,121
As % of all permanent IT jobs advertised in the UK 92.40% 92.12% 92.25%
Number of salaries quoted 48,430 91,396 111,197
Median annual salary £55,000 £52,500 £52,500
Median salary % change year-on-year +4.76% - +5.00%
10th Percentile £32,500 £30,122 £29,750
90th Percentile £90,000 £87,500 £85,000
UK excluding London median annual salary £49,000 £46,000 £45,000
% change year-on-year +6.52% +2.22% -

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a proportion of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Salary Trend

3-month moving average salary quoted in jobs citing Incident Management.

Salary trend for Incident Management in the UK

Incident Management
Salary Histogram

Salary distribution for jobs citing Incident Management over the 6 months to 26 January 2021.

Salary histogram for Incident Management in the UK

Incident Management
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 26 January 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -16 778 £47,500 +5.56% 110
UK excluding London -30 522 £42,500 +1.19% 87
London +55 289 £63,000 +7.23% 29
North of England -2 158 £42,500 +8.73% 24
South East -37 123 £43,750 -2.78% 24
Midlands -25 93 £45,000 - 11
Yorkshire +22 92 £45,000 - 7
Work from Home -14 87 £45,000 -30.77% 13
West Midlands -29 61 £49,500 +10.00% 5
South West +27 55 £47,500 +23.38% 8
North West -15 51 £37,500 +1.18% 13
East of England +34 50 £37,500 -6.25% 13
East Midlands +14 32 £40,000 -11.11% 5
Scotland +17 30 £37,500 -6.25% 6
Wales +25 15 £35,250 +8.46% 1
North East +3 15 £42,500 +14.68% 4

For the 6 months to 26 January 2021, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Incident Management.

1 283 (34.01%) ITIL
2 252 (30.29%) Windows
3 212 (25.48%) Microsoft
4 211 (25.36%) Problem Management
5 186 (22.36%) Service Management
6 164 (19.71%) Finance
6 164 (19.71%) Azure
6 164 (19.71%) Office 365
7 142 (17.07%) Information Security
7 142 (17.07%) Active Directory
8 140 (16.83%) ITSM
9 135 (16.23%) DevOps
10 134 (16.11%) Change Management
11 132 (15.87%) Linux
12 131 (15.75%) Problem-Solving
13 124 (14.90%) Management Information System
14 109 (13.10%) AWS
15 108 (12.98%) Agile Software Development
16 105 (12.62%) Cybersecurity
16 105 (12.62%) Windows Server
17 96 (11.54%) Firewall
18 94 (11.30%) Stakeholder Management
18 94 (11.30%) Analytical Skills
19 93 (11.18%) SLA
20 87 (10.46%) SQL
20 87 (10.46%) Service Delivery
21 85 (10.22%) ITIL Certification
22 80 (9.62%) SCCM
23 79 (9.50%) Cisco
24 76 (9.13%) Identity Access Management

Incident Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (4.21%) MS Exchange
2 26 (3.13%) SharePoint
3 18 (2.16%) Exchange Server 2013
4 17 (2.04%) Confluence
5 11 (1.32%) MTS
5 11 (1.32%) Skype for Business
6 7 (0.84%) Exchange Server 2010
7 5 (0.60%) SharePoint 2013
8 4 (0.48%) Blackberry Enterprise Server
8 4 (0.48%) Exchange Server 2007
9 2 (0.24%) nginx
9 2 (0.24%) OpenStack
9 2 (0.24%) WebSphere
10 1 (0.12%) CMS
10 1 (0.12%) IIS
10 1 (0.12%) JBoss
10 1 (0.12%) Oracle Application Server
10 1 (0.12%) Red Hat Fuse
10 1 (0.12%) WordPress
Applications
1 49 (5.89%) Microsoft Office
2 11 (1.32%) Microsoft Excel
3 7 (0.84%) Microsoft PowerPoint
4 2 (0.24%) Microsoft Project
5 1 (0.12%) Adobe Creative Suite
5 1 (0.12%) MS Visio
Business Applications
1 18 (2.16%) Sentinel
2 9 (1.08%) Remedy ITSM
2 9 (1.08%) SAP SD
3 8 (0.96%) SAP Oil and Gas
4 6 (0.72%) Remedy AR System
5 2 (0.24%) Maximo
5 2 (0.24%) Oracle Applications
5 2 (0.24%) SAP Hybris
6 1 (0.12%) NetSuite
6 1 (0.12%) Oracle EBS
6 1 (0.12%) Oracle EBS R12
6 1 (0.12%) Oracle Financials
Cloud Services
1 164 (19.71%) Azure
1 164 (19.71%) Office 365
2 109 (13.10%) AWS
3 51 (6.13%) SaaS
4 41 (4.93%) PaaS
5 31 (3.73%) IaaS
6 29 (3.49%) Azure Active Directory
6 29 (3.49%) Cloud Computing
7 18 (2.16%) BPaaS
7 18 (2.16%) Virtual Private Cloud
8 13 (1.56%) Serverless
9 12 (1.44%) AWS Lambda
10 9 (1.08%) Heroku
10 9 (1.08%) OpenShift
11 8 (0.96%) Amazon CloudWatch
11 8 (0.96%) AWS CloudFormation
12 7 (0.84%) Amazon ECS
12 7 (0.84%) Amazon EKS
12 7 (0.84%) OneDrive
13 5 (0.60%) Azure ExpressRoute
Communications & Networking
1 96 (11.54%) Firewall
2 60 (7.21%) Unified Communications
3 47 (5.65%) LAN
4 45 (5.41%) WAN
5 35 (4.21%) TCP/IP
6 31 (3.73%) VPN
7 30 (3.61%) Network Security
8 28 (3.37%) Skype
9 25 (3.00%) Intrusion Detection
10 24 (2.88%) Internet
11 22 (2.64%) DNS
12 21 (2.52%) VoIP
13 19 (2.28%) Wi-Fi
14 17 (2.04%) WAAS
15 16 (1.92%) OSPF
16 15 (1.80%) DHCP
17 13 (1.56%) Cisco IOS
18 11 (1.32%) PBX
18 11 (1.32%) SAN
19 9 (1.08%) MPLS
Database & Business Intelligence
1 54 (6.49%) SQL Server
2 25 (3.00%) Relational Database
3 17 (2.04%) MySQL
4 15 (1.80%) Big Data
5 10 (1.20%) Data Warehouse
6 7 (0.84%) Hadoop
7 6 (0.72%) Amazon Redshift
7 6 (0.72%) Apache Accumulo
7 6 (0.72%) GIS
8 5 (0.60%) Amazon Athena
8 5 (0.60%) PostgreSQL
8 5 (0.60%) SQL Server 2012
9 4 (0.48%) Amazon RDS
9 4 (0.48%) Apache Cassandra
9 4 (0.48%) Azure SQL Database
10 3 (0.36%) MongoDB
10 3 (0.36%) Oracle Database
10 3 (0.36%) Power BI
10 3 (0.36%) Qlik Sense
10 3 (0.36%) SQL Server Reporting Services
Development Applications
1 35 (4.21%) JIRA
2 23 (2.76%) Jenkins
3 11 (1.32%) Git (software)
4 8 (0.96%) Bitbucket
5 6 (0.72%) Sonatype Nexus
6 4 (0.48%) Cucumber
7 3 (0.36%) SonarQube
7 3 (0.36%) Team Foundation Server
7 3 (0.36%) Visual Studio
8 2 (0.24%) Oracle Forms
9 1 (0.12%) GitLab
9 1 (0.12%) JUnit
9 1 (0.12%) Octopus Deploy
9 1 (0.12%) SQL Server Management Studio (SSMS)
General
1 164 (19.71%) Finance
2 44 (5.29%) Banking
3 29 (3.49%) Legal
4 22 (2.64%) Marketing
5 21 (2.52%) Law
6 16 (1.92%) Retail
7 14 (1.68%) Telecoms
8 12 (1.44%) Front Office
9 9 (1.08%) Manufacturing
10 8 (0.96%) Aerospace
10 8 (0.96%) Military
11 7 (0.84%) Advertising
11 7 (0.84%) Public Sector
12 6 (0.72%) Digital Economy
12 6 (0.72%) Electronics
13 5 (0.60%) Automotive
13 5 (0.60%) Financial Institution
13 5 (0.60%) Investment Banking
14 4 (0.48%) Billing
14 4 (0.48%) Local Government
Job Titles
1 220 (26.44%) Analyst
2 83 (9.98%) Support Analyst
3 65 (7.81%) Senior Analyst
4 53 (6.37%) Security Analyst
4 53 (6.37%) Service Analyst
5 49 (5.89%) Service Manager
6 44 (5.29%) Senior Support Analyst
7 43 (5.17%) Incident Manager
8 39 (4.69%) Service Desk Analyst
9 38 (4.57%) IT Analyst
10 34 (4.09%) Applications Support
11 33 (3.97%) Support Engineer
12 31 (3.73%) Administrator
13 30 (3.61%) Network Engineer
14 29 (3.49%) Cloud Engineer
15 28 (3.37%) Team Leader
16 27 (3.25%) IT Manager
17 26 (3.13%) DevOps Engineer
17 26 (3.13%) IT Support
18 25 (3.00%) Security Engineer
Libraries, Frameworks & Software Standards
1 39 (4.69%) Web Services
2 18 (2.16%) .NET
3 15 (1.80%) Spring
4 11 (1.32%) ASP.NET
5 10 (1.20%) FIX Protocol
6 9 (1.08%) REST
6 9 (1.08%) XML
7 8 (0.96%) Elastic Stack
7 8 (0.96%) JSON
7 8 (0.96%) Middleware
7 8 (0.96%) WCF
8 7 (0.84%) CSS
8 7 (0.84%) HTML
8 7 (0.84%) Node.js
8 7 (0.84%) SOAP
9 6 (0.72%) Apache NiFi
9 6 (0.72%) Kafka
9 6 (0.72%) Spring Boot
10 5 (0.60%) ASP.NET Web API
10 5 (0.60%) EDI
Miscellaneous
1 124 (14.90%) Management Information System
2 94 (11.30%) Analytical Skills
3 51 (6.13%) Data Centre
4 38 (4.57%) Cyberthreat
5 27 (3.25%) Cyberattack
5 27 (3.25%) Self-Motivation
6 22 (2.64%) Enterprise Software
6 22 (2.64%) Security Operations Centre
7 20 (2.40%) Mobile App
7 20 (2.40%) User Experience
8 18 (2.16%) Public Cloud
9 17 (2.04%) EPoS
10 16 (1.92%) Driving Licence
11 15 (1.80%) Data Protection Act
12 10 (1.20%) SWIFT
13 8 (0.96%) PKI
13 8 (0.96%) Video Conferencing
14 7 (0.84%) Internet of Things
14 7 (0.84%) Reference Data
14 7 (0.84%) Smartphone
Operating Systems
1 252 (30.29%) Windows
2 132 (15.87%) Linux
3 105 (12.62%) Windows Server
4 57 (6.85%) Unix
5 48 (5.77%) Windows 10
6 36 (4.33%) Windows Server 2012
7 29 (3.49%) Windows 7
8 25 (3.00%) Windows Server 2016
9 22 (2.64%) Windows Server 2008
10 19 (2.28%) Android
11 15 (1.80%) CentOS
12 13 (1.56%) Mac OS X
12 13 (1.56%) Red Hat Enterprise Linux
13 12 (1.44%) Windows Server 2019
14 11 (1.32%) Apple iOS
15 5 (0.60%) SUSE
15 5 (0.60%) Ubuntu
16 4 (0.48%) Windows 8
17 3 (0.36%) Oracle Linux
17 3 (0.36%) Solaris
Processes & Methodologies
1 283 (34.01%) ITIL
2 211 (25.36%) Problem Management
3 186 (22.36%) Service Management
4 142 (17.07%) Information Security
5 140 (16.83%) ITSM
6 135 (16.23%) DevOps
7 134 (16.11%) Change Management
8 131 (15.75%) Problem-Solving
9 108 (12.98%) Agile Software Development
10 105 (12.62%) Cybersecurity
11 94 (11.30%) Stakeholder Management
12 87 (10.46%) Service Delivery
13 76 (9.13%) Identity Access Management
13 76 (9.13%) Security Operations
14 74 (8.89%) Root Cause Analysis
15 62 (7.45%) Site Reliability Engineering
16 61 (7.33%) Disaster Recovery
17 60 (7.21%) Continuous Improvement
18 54 (6.49%) Identity Management
19 47 (5.65%) SIEM
Programming Languages
1 87 (10.46%) SQL
2 72 (8.65%) Python
3 69 (8.29%) PowerShell
4 50 (6.01%) Java
5 27 (3.25%) Bash Shell
6 26 (3.13%) Perl
7 25 (3.00%) C#
8 8 (0.96%) JavaScript
9 7 (0.84%) C
9 7 (0.84%) T-SQL
10 4 (0.48%) Shell Script
11 2 (0.24%) C++
11 2 (0.24%) R
11 2 (0.24%) Ruby
11 2 (0.24%) VBScript
12 1 (0.12%) ActionScript
12 1 (0.12%) ActionScript 2.0
12 1 (0.12%) Apex Code
12 1 (0.12%) PL/SQL
12 1 (0.12%) TypeScript
Qualifications
1 85 (10.22%) ITIL Certification
2 52 (6.25%) Security Cleared
3 45 (5.41%) Degree
4 44 (5.29%) CISSP
5 34 (4.09%) SC Cleared
6 30 (3.61%) CISM
7 28 (3.37%) Microsoft Certification
8 21 (2.52%) CISA
9 18 (2.16%) Cisco Certification
9 18 (2.16%) ISO 27001 Lead Auditor
10 16 (1.92%) CCNA
11 13 (1.56%) MCSA
12 11 (1.32%) DV Cleared
13 10 (1.20%) GCIH
14 8 (0.96%) Computer Science Degree
15 7 (0.84%) GCFA
15 7 (0.84%) JNCIA
16 6 (0.72%) BPSS Clearance
16 6 (0.72%) CCNP
17 5 (0.60%) CompTIA Security+
Quality Assurance & Compliance
1 93 (11.18%) SLA
2 72 (8.65%) ISO/IEC 27001
3 50 (6.01%) GDPR
4 23 (2.76%) Cyber Essentials
5 18 (2.16%) HIPAA
5 18 (2.16%) ITGC
6 17 (2.04%) 21 CFR Part 11
7 16 (1.92%) NIST
8 15 (1.80%) PCI DSS
9 12 (1.44%) QA
10 11 (1.32%) Data Quality
10 11 (1.32%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 8 (0.96%) ISO 22301
12 7 (0.84%) COBIT
12 7 (0.84%) ISO 9001
13 6 (0.72%) BS25999
13 6 (0.72%) ISO/IEC 20000
14 5 (0.60%) ISO/IEC 27005
15 4 (0.48%) Cyber Essentials PLUS
16 3 (0.36%) COSO
System Software
1 142 (17.07%) Active Directory
2 53 (6.37%) Virtual Desktop
3 39 (4.69%) Docker
4 22 (2.64%) VMware Infrastructure
5 14 (1.68%) Firmware
6 13 (1.56%) VMware ESXi
7 12 (1.44%) Hyper-V
8 7 (0.84%) BitLocker
9 6 (0.72%) Apache ZooKeeper
10 4 (0.48%) LXC
10 4 (0.48%) Virtual Machines
10 4 (0.48%) vSphere
11 2 (0.24%) Tivoli Workload Scheduler
11 2 (0.24%) Virtual Servers
12 1 (0.12%) Microsoft Virtual Server
12 1 (0.12%) Oracle RAC
12 1 (0.12%) VirtualBox
12 1 (0.12%) VMware NSX
12 1 (0.12%) XenApp
Systems Management
1 80 (9.62%) SCCM
2 43 (5.17%) Ansible
3 33 (3.97%) Kubernetes
4 28 (3.37%) Microsoft Intune
5 23 (2.76%) Terraform
6 15 (1.80%) ZABBIX
7 14 (1.68%) Puppet
8 8 (0.96%) Grafana
9 7 (0.84%) CASB
9 7 (0.84%) Graylog
9 7 (0.84%) Opscode Chef
9 7 (0.84%) Prometheus
9 7 (0.84%) WSUS
10 6 (0.72%) Cisco CUCM
10 6 (0.72%) Control-M
10 6 (0.72%) Docker Swarm
10 6 (0.72%) ITRS Geneos
10 6 (0.72%) Nagios
10 6 (0.72%) SCOM
11 5 (0.60%) vMotion
Vendors
1 212 (25.48%) Microsoft
2 79 (9.50%) Cisco
3 54 (6.49%) VMware
4 41 (4.93%) Oracle
5 34 (4.09%) ServiceNow
6 29 (3.49%) Citrix
7 25 (3.00%) HP
8 23 (2.76%) Apple
9 20 (2.40%) Remedy
9 20 (2.40%) Splunk
10 19 (2.28%) Red Hat
11 17 (2.04%) CheckPoint
11 17 (2.04%) Meraki
12 16 (1.92%) Palo Alto
13 13 (1.56%) SAP
14 12 (1.44%) Mitel
14 12 (1.44%) Sybase
15 11 (1.32%) Netskope
16 10 (1.20%) Juniper
16 10 (1.20%) MobileIron