Period
to 27 October 2021

The following table provides summary statistics for permanent job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 27 October 2021 with a comparison to the same period in the previous 2 years.

Incident Management
UK
6 months to
27 Oct 2021
Same period 2020 Same period 2019
Rank 256 238 227
Rank change year-on-year -18 -11 -3
Permanent jobs citing Incident Management 1,689 706 2,062
As % of all permanent jobs advertised in the UK 1.33% 1.43% 1.52%
As % of the Processes & Methodologies category 1.41% 1.53% 1.64%
Number of salaries quoted 1,292 587 1,502
10th Percentile £22,728 £26,750 £25,000
25th Percentile £31,250 £33,750 £31,250
Median annual salary (50th Percentile) £47,500 £47,500 £44,500
Median % change year-on-year - +6.74% -1.11%
75th Percentile £65,000 £62,500 £61,082
90th Percentile £81,250 £76,000 £78,750
UK excluding London median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - -5.88%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 119,650 46,099 125,961
As % of all permanent IT jobs advertised in the UK 94.21% 93.09% 92.60%
Number of salaries quoted 79,137 38,471 100,635
10th Percentile £32,750 £32,750 £30,000
25th Percentile £42,500 £42,500 £37,750
Median annual salary (50th Percentile) £57,500 £55,000 £52,500
Median % change year-on-year +4.55% +4.76% +5.00%
75th Percentile £77,500 £73,750 £70,500
90th Percentile £95,000 £90,000 £87,500
UK excluding London median annual salary £50,000 £49,000 £45,000
% change year-on-year +2.04% +8.89% -

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a proportion of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Salary Trend

3-month moving average salary quoted in jobs citing Incident Management.

Salary trend for Incident Management in the UK

Incident Management
Salary Histogram

Salary distribution for jobs citing Incident Management over the 6 months to 27 October 2021.

Salary histogram for Incident Management in the UK

Incident Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 27 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -29 1,560 £47,500 - 325
UK excluding London 0 1,139 £42,500 +6.25% 255
London -92 479 £60,000 - 94
North of England -28 327 £32,500 -18.75% 83
South East -42 258 £52,250 +22.94% 52
Midlands -7 242 £41,500 -16.16% 32
Work from Home -109 231 £55,000 +22.22% 45
North West -12 180 £34,500 -13.75% 43
West Midlands -9 160 £41,000 -21.90% 25
South West -24 128 £47,500 +35.71% 26
East of England -22 121 £44,750 +31.14% 38
Yorkshire -66 110 £37,750 -5.63% 26
East Midlands -3 82 £41,500 +18.57% 7
Scotland -61 39 £37,500 - 17
North East -10 37 £22,000 -41.33% 14
Wales -29 31 £35,000 - 8
Northern Ireland -34 8 £25,000 -

For the 6 months to 27 October 2021, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Incident Management.

1 610 (36.12%) ITIL
2 574 (33.98%) Social Skills
3 480 (28.42%) Windows
4 464 (27.47%) Microsoft
5 354 (20.96%) Problem-Solving
6 352 (20.84%) Azure
7 337 (19.95%) SLA
8 314 (18.59%) Service Delivery
9 298 (17.64%) Problem Management
10 286 (16.93%) Finance
11 271 (16.04%) Microsoft 365
12 266 (15.75%) Analytical Skills
13 261 (15.45%) Change Management
14 257 (15.22%) Service Management
15 242 (14.33%) Active Directory
16 233 (13.80%) Agile Software Development
17 214 (12.67%) Information Security
18 211 (12.49%) DevOps
19 194 (11.49%) Management Information System
20 182 (10.78%) Continuous Improvement
21 180 (10.66%) Windows Server
22 176 (10.42%) Firewall
23 169 (10.01%) SQL
24 166 (9.83%) Cybersecurity
25 165 (9.77%) Microsoft Office
25 165 (9.77%) Windows 10
26 163 (9.65%) AWS
27 160 (9.47%) ITSM
28 146 (8.64%) Organisational Skills
28 146 (8.64%) Major Incident Management

Incident Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 88 (5.21%) SharePoint
2 28 (1.66%) IIS
3 24 (1.42%) MS Exchange
4 16 (0.95%) Confluence
5 12 (0.71%) MTS
6 9 (0.53%) Exchange Server 2010
7 7 (0.41%) Exchange Server 2013
8 6 (0.36%) Blackberry Enterprise Server
8 6 (0.36%) Exchange Server 2007
9 5 (0.30%) BizTalk Server
9 5 (0.30%) CMS
10 4 (0.24%) Apache
10 4 (0.24%) Oracle Service Bus
10 4 (0.24%) Oracle SOA Suite
10 4 (0.24%) Skype for Business
10 4 (0.24%) WebLogic
11 3 (0.18%) nginx
11 3 (0.18%) OpenStack
11 3 (0.18%) Oracle Workflow
11 3 (0.18%) Tomcat
Applications
1 165 (9.77%) Microsoft Office
2 65 (3.85%) Microsoft Excel
3 21 (1.24%) Microsoft PowerPoint
4 8 (0.47%) Spreadsheet
5 7 (0.41%) MS Visio
6 4 (0.24%) Chatbot
7 1 (0.059%) Acrobat
7 1 (0.059%) Adobe Creative Suite
Business Applications
1 21 (1.24%) Remedy ITSM
2 9 (0.53%) ScheduALL
3 8 (0.47%) SAP Business One
4 7 (0.41%) Dynamics CRM
4 7 (0.41%) Raiser's Edge
4 7 (0.41%) Sentinel
5 4 (0.24%) Oracle Applications
5 4 (0.24%) Oracle Assets
5 4 (0.24%) Oracle E-Business Tax
5 4 (0.24%) Oracle Payables
5 4 (0.24%) Oracle Receivables
5 4 (0.24%) SAP PP
6 3 (0.18%) Dynamics AX
6 3 (0.18%) Eikon
7 2 (0.12%) SAP QM
7 2 (0.12%) Workday HCM
8 1 (0.059%) Magento
8 1 (0.059%) Oracle EBS R12
8 1 (0.059%) Payment Gateway
8 1 (0.059%) SAP ERP
Cloud Services
1 352 (20.84%) Azure
2 271 (16.04%) Microsoft 365
3 163 (9.65%) AWS
4 86 (5.09%) SaaS
5 54 (3.20%) PaaS
6 45 (2.66%) IaaS
7 42 (2.49%) Azure Active Directory
8 36 (2.13%) Power Platform
9 34 (2.01%) Serverless
10 32 (1.89%) GCP
11 30 (1.78%) AWS Lambda
12 24 (1.42%) Cloud Computing
12 24 (1.42%) OneDrive
13 19 (1.12%) Dynamics 365
13 19 (1.12%) Mimecast
14 14 (0.83%) Amazon Kinesis
15 11 (0.65%) OpenShift
16 9 (0.53%) Amazon S3
16 9 (0.53%) Snowflake
17 7 (0.41%) Azure Sentinel
Communications & Networking
1 176 (10.42%) Firewall
2 95 (5.62%) DNS
3 92 (5.45%) LAN
4 90 (5.33%) WAN
5 89 (5.27%) TCP/IP
6 73 (4.32%) VPN
7 71 (4.20%) DHCP
8 65 (3.85%) Network Security
9 54 (3.20%) Wi-Fi
10 48 (2.84%) Intrusion Detection
11 45 (2.66%) Wireless
12 39 (2.31%) VoIP
13 38 (2.25%) Internet
14 35 (2.07%) MPLS
15 27 (1.60%) SAN
16 18 (1.07%) Cisco ASA
17 17 (1.01%) BGP
17 17 (1.01%) Intranet
18 16 (0.95%) Remote Desktop
19 15 (0.89%) VLAN
Database & Business Intelligence
1 120 (7.10%) SQL Server
2 32 (1.89%) Power BI
3 13 (0.77%) MongoDB
4 12 (0.71%) Relational Database
5 11 (0.65%) PostgreSQL
5 11 (0.65%) SQL Server 2012
6 9 (0.53%) Data Lake
7 8 (0.47%) Oracle Database
7 8 (0.47%) SQL Server Reporting Services
8 7 (0.41%) BusinessObjects
8 7 (0.41%) MySQL
8 7 (0.41%) NoSQL
8 7 (0.41%) SQL Server Integration Services
8 7 (0.41%) Tableau
9 6 (0.36%) DTS
9 6 (0.36%) Electronic Patient Records
10 5 (0.30%) Data Warehouse
10 5 (0.30%) DB2
10 5 (0.30%) SAP HANA
11 4 (0.24%) Oracle Database 11g
Development Applications
1 41 (2.43%) Jenkins
2 35 (2.07%) JIRA
3 19 (1.12%) Cucumber
3 19 (1.12%) Selenium
4 14 (0.83%) Git (software)
5 9 (0.53%) GitLab
6 6 (0.36%) Bitbucket
7 4 (0.24%) LSMW
8 3 (0.18%) Burp Suite
9 2 (0.12%) AppScan
9 2 (0.12%) Atlassian Bamboo
9 2 (0.12%) CircleCI
9 2 (0.12%) JMeter
9 2 (0.12%) LoadRunner
9 2 (0.12%) Snyk
9 2 (0.12%) SonarQube
9 2 (0.12%) Sonatype Nexus
9 2 (0.12%) TeamCity
9 2 (0.12%) Visual Studio
10 1 (0.059%) Bugzilla
General
1 574 (33.98%) Social Skills
2 286 (16.93%) Finance
3 266 (15.75%) Analytical Skills
4 146 (8.64%) Organisational Skills
5 124 (7.34%) Retail
6 63 (3.73%) Legal
7 53 (3.14%) Telecoms
8 45 (2.66%) Law
9 35 (2.07%) Public Sector
10 33 (1.95%) Presentation Skills
11 30 (1.78%) Banking
12 29 (1.72%) Inclusion and Diversity
13 23 (1.36%) Marketing
14 22 (1.30%) Influencing Skills
15 19 (1.12%) Games
16 18 (1.07%) Advertising
17 16 (0.95%) Pharmaceutical
18 14 (0.83%) Back Office
18 14 (0.83%) Manufacturing
19 12 (0.71%) Investment Banking
Job Titles
1 357 (21.14%) Analyst
2 117 (6.93%) Service Manager
3 104 (6.16%) Service Analyst
4 101 (5.98%) Service Desk Analyst
5 99 (5.86%) Support Analyst
6 95 (5.62%) Support Engineer
7 85 (5.03%) IT Manager
8 83 (4.91%) IT Support
9 80 (4.74%) Team Leader
10 76 (4.50%) Applications Support
11 74 (4.38%) Incident Manager
12 71 (4.20%) Support Specialist
13 65 (3.85%) Technical Support
14 58 (3.43%) IT Analyst
15 55 (3.26%) Network Engineer
15 55 (3.26%) Security Manager
16 52 (3.08%) Infrastructure Engineer
16 52 (3.08%) Security Analyst
17 51 (3.02%) Consultant
17 51 (3.02%) Delivery Manager
Libraries, Frameworks & Software Standards
1 40 (2.37%) .NET
2 37 (2.19%) Elastic Stack
3 22 (1.30%) Node.js
4 19 (1.12%) Web Services
5 16 (0.95%) Middleware
6 12 (0.71%) FIX Protocol
6 12 (0.71%) SOAP
7 11 (0.65%) Spring
7 11 (0.65%) Spring Boot
8 9 (0.53%) HTML
8 9 (0.53%) OAuth
8 9 (0.53%) XML
9 8 (0.47%) REST
9 8 (0.47%) SAML
10 5 (0.30%) AngularJS
10 5 (0.30%) React
11 4 (0.24%) ARM Templates
11 4 (0.24%) Gherkin
11 4 (0.24%) JSON
11 4 (0.24%) pytest
Miscellaneous
1 194 (11.49%) Management Information System
2 59 (3.49%) Self-Motivation
3 57 (3.37%) Data Protection Act
4 53 (3.14%) Security Operations Centre
5 52 (3.08%) Public Cloud
6 43 (2.55%) Robotics
7 36 (2.13%) Data Centre
7 36 (2.13%) Life Science
8 35 (2.07%) CCTV
8 35 (2.07%) User Experience
9 32 (1.89%) Cyberthreat
10 24 (1.42%) Enterprise Software
11 23 (1.36%) Cyber Kill Chain
11 23 (1.36%) PKI
12 19 (1.12%) CMDB
13 18 (1.07%) Driving Licence
14 17 (1.01%) iPad
14 17 (1.01%) iPhone
15 16 (0.95%) Blackberry
16 15 (0.89%) Cloud Native
Operating Systems
1 480 (28.42%) Windows
2 180 (10.66%) Windows Server
3 165 (9.77%) Windows 10
4 134 (7.93%) Linux
5 52 (3.08%) Windows 7
6 35 (2.07%) Windows Server 2016
7 33 (1.95%) Unix
7 33 (1.95%) Windows Server 2012
8 25 (1.48%) Android
8 25 (1.48%) Windows Server 2019
9 19 (1.12%) Apple iOS
9 19 (1.12%) Mac OS X
10 18 (1.07%) Windows 8
11 16 (0.95%) Windows Server 2008
12 15 (0.89%) Mac OS
13 11 (0.65%) Windows Server 2003
14 10 (0.59%) Data ONTAP
15 9 (0.53%) CentOS
15 9 (0.53%) Ubuntu
16 7 (0.41%) Red Hat Enterprise Linux
Processes & Methodologies
1 610 (36.12%) ITIL
2 354 (20.96%) Problem-Solving
3 314 (18.59%) Service Delivery
4 298 (17.64%) Problem Management
5 261 (15.45%) Change Management
6 257 (15.22%) Service Management
7 233 (13.80%) Agile Software Development
8 214 (12.67%) Information Security
9 211 (12.49%) DevOps
10 182 (10.78%) Continuous Improvement
11 166 (9.83%) Cybersecurity
12 160 (9.47%) ITSM
13 146 (8.64%) Major Incident Management
14 127 (7.52%) Security Operations
15 125 (7.40%) Mentoring
16 118 (6.99%) Data Protection
17 103 (6.10%) Analytics
18 102 (6.04%) Line Management
19 99 (5.86%) Root Cause Analysis
20 97 (5.74%) SIEM
Programming Languages
1 169 (10.01%) SQL
2 126 (7.46%) Python
3 91 (5.39%) PowerShell
4 84 (4.97%) JavaScript
5 76 (4.50%) C#
6 71 (4.20%) Java
7 48 (2.84%) C
8 46 (2.72%) TypeScript
9 24 (1.42%) Bash Shell
10 16 (0.95%) Perl
11 10 (0.59%) C++
11 10 (0.59%) PHP
11 10 (0.59%) Shell Script
12 9 (0.53%) Ruby
13 6 (0.36%) ABAP
13 6 (0.36%) T-SQL
13 6 (0.36%) VB.NET
14 5 (0.30%) Go
15 4 (0.24%) SAPscript
15 4 (0.24%) VB
Qualifications
1 131 (7.76%) Degree
2 110 (6.51%) Security Cleared
3 95 (5.62%) SC Cleared
4 90 (5.33%) CISSP
5 83 (4.91%) ITIL Certification
6 77 (4.56%) Microsoft Certification
7 70 (4.14%) CISM
8 63 (3.73%) Cisco Certification
9 48 (2.84%) MCP
10 46 (2.72%) CCNA
11 41 (2.43%) CCNP
12 35 (2.07%) MCSA
13 30 (1.78%) MCSE
14 29 (1.72%) CISA
15 22 (1.30%) ITIL Foundation Certificate
16 19 (1.12%) CEH
17 17 (1.01%) Computer Science Degree
18 15 (0.89%) MOS
19 14 (0.83%) A+ Certification
19 14 (0.83%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 337 (19.95%) SLA
2 143 (8.47%) ISO/IEC 27001
3 77 (4.56%) GDPR
4 40 (2.37%) Data Quality
5 38 (2.25%) ISO/IEC 20000
6 32 (1.89%) QA
7 26 (1.54%) NIST
8 24 (1.42%) Cyber Essentials
8 24 (1.42%) PCI DSS
9 20 (1.18%) ISO 22301
10 16 (0.95%) NCSC
11 12 (0.71%) ISO 9001
12 11 (0.65%) Cyber Essentials PLUS
12 11 (0.65%) GRC
13 10 (0.59%) BS25999
14 9 (0.53%) COBIT
15 7 (0.41%) PMO
16 6 (0.36%) HL7
17 5 (0.30%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
17 5 (0.30%) RMADS
System Software
1 242 (14.33%) Active Directory
2 79 (4.68%) VMware Infrastructure
3 48 (2.84%) Hyper-V
4 32 (1.89%) Docker
5 17 (1.01%) vSphere
6 15 (0.89%) BitLocker
7 11 (0.65%) Firmware
8 9 (0.53%) Virtual Desktop
8 9 (0.53%) Virtual Machines
9 7 (0.41%) Terminal Services
10 6 (0.36%) vCloud
10 6 (0.36%) VMware ESXi
10 6 (0.36%) XenApp
11 5 (0.30%) RHEV
12 4 (0.24%) iptables
13 2 (0.12%) KVM
13 2 (0.12%) LXC
13 2 (0.12%) Microsoft App-V
13 2 (0.12%) NFS
13 2 (0.12%) zsh
Systems Management
1 85 (5.03%) Ansible
2 84 (4.97%) Terraform
3 81 (4.80%) SCCM
4 57 (3.37%) Microsoft Intune
5 54 (3.20%) Kubernetes
6 46 (2.72%) Puppet
7 39 (2.31%) Opscode Chef
8 29 (1.72%) Grafana
9 24 (1.42%) Prometheus
10 23 (1.36%) Graphite
11 12 (0.71%) Cisco CUCM
12 11 (0.65%) Computer Incident Response Team
12 11 (0.65%) Host Intrusion Detection System
13 9 (0.53%) NetBackup
13 9 (0.53%) SolarWinds Orion
13 9 (0.53%) WSUS
14 8 (0.47%) Nessus
14 8 (0.47%) Single Sign-On
14 8 (0.47%) ZABBIX
15 7 (0.41%) Jamf Pro
Vendors
1 464 (27.47%) Microsoft
2 134 (7.93%) ServiceNow
3 124 (7.34%) VMware
4 123 (7.28%) Cisco
5 60 (3.55%) Citrix
6 54 (3.20%) Remedy
7 48 (2.84%) Splunk
8 45 (2.66%) Oracle
9 31 (1.84%) HP
9 31 (1.84%) SAP
10 24 (1.42%) Apple
10 24 (1.42%) Dell
11 22 (1.30%) Juniper
12 21 (1.24%) Google
13 20 (1.18%) New Relic
13 20 (1.18%) Sophos
14 18 (1.07%) Ruckus Wireless
15 17 (1.01%) Palo Alto
16 16 (0.95%) Meraki
16 16 (0.95%) SolarWinds