Period
to 24 January 2020

The following table provides summary statistics for permanent job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 24 January 2020 with a comparison to the same period in the previous 2 years.

Incident Management
UK
6 months to
24 Jan 2020
Same period 2019 Same period 2018
Rank 223 217 233
Rank change year-on-year -6 +16 +1
Permanent jobs citing Incident Management 1,851 2,432 2,638
As % of all permanent IT jobs advertised in the UK 1.47% 1.60% 1.51%
As % of the Processes & Methodologies category 1.60% 1.74% 1.64%
Number of salaries quoted 1,361 1,812 2,115
UK median annual salary £45,000 £45,000 £45,000
10th Percentile £24,750 £25,000 £25,000
90th Percentile £75,000 £76,225 £76,250
UK excluding London median annual salary £41,000 £42,500 £41,000
% change year-on-year -3.53% +3.66% +2.50%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 115,605 139,849 160,659
As % of all permanent IT jobs advertised in the UK 91.96% 92.16% 92.20%
Number of salaries quoted 91,556 110,280 129,599
UK median annual salary £52,500 £52,500 £50,000
Median salary % change year-on-year - +5.00% +5.26%
10th Percentile £30,500 £29,750 £28,500
90th Percentile £87,500 £85,000 £80,000
UK excluding London median annual salary £46,173 £45,000 £45,000
% change year-on-year +2.61% - +5.88%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a percentage of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management.

Salary trend for Incident Management in the UK

Incident Management
Salary Histogram

The salary distribution of IT jobs citing Incident Management over the 6 months to 24 January 2020.

Salary histogram for Incident Management in the UK

Incident Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 24 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -8 1,717 £45,000 - 245
UK excluding London -16 1,285 £41,000 -3.53% 203
London +39 535 £60,000 +14.29% 59
South East -9 417 £45,000 +12.50% 53
North of England -44 292 £37,500 -14.10% 58
Midlands +6 244 £45,000 +20.00% 30
West Midlands +28 174 £45,000 +12.50% 19
North West -66 149 £37,061 -34.41% 26
East of England +2 124 £37,500 -16.67% 27
Yorkshire +38 117 £42,500 +19.72% 22
South West -11 105 £38,500 -14.44% 18
East Midlands -33 70 £45,000 +24.07% 10
Scotland +25 55 £40,000 -11.11% 7
Wales +12 36 £32,000 -28.89% 9
North East +12 26 £38,074 +33.59% 10
Northern Ireland +18 11 £57,500 +161.36% 1
Channel Islands - 4 £25,000 -

For the 6 months to 24 January 2020, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Incident Management.

1 764 (41.27%) ITIL
2 560 (30.25%) Windows
3 441 (23.82%) Microsoft
4 385 (20.80%) Problem Management
5 355 (19.18%) Finance
6 347 (18.75%) SLA
7 343 (18.53%) Service Management
8 335 (18.10%) Information Security
9 327 (17.67%) Active Directory
10 319 (17.23%) Firewall
11 300 (16.21%) Change Management
12 273 (14.75%) Office 365
13 257 (13.88%) Service Delivery
13 257 (13.88%) Problem-Solving
14 235 (12.70%) Linux
15 219 (11.83%) Cybersecurity
16 215 (11.62%) Management Information System
17 210 (11.35%) Azure
18 200 (10.80%) Microsoft Office
19 184 (9.94%) ISO/IEC 27001
20 178 (9.62%) Cisco
20 178 (9.62%) Windows Server
21 173 (9.35%) Analytical Skills
22 172 (9.29%) Agile Software Development
23 169 (9.13%) Security Operations
24 165 (8.91%) Windows 10
25 164 (8.86%) VMware
26 163 (8.81%) SIEM
27 159 (8.59%) SQL
28 150 (8.10%) CISSP

Incident Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 98 (5.29%) SharePoint
2 72 (3.89%) MS Exchange
3 55 (2.97%) IIS
4 47 (2.54%) Skype for Business
5 32 (1.73%) Exchange Server 2013
6 26 (1.40%) Exchange Server 2010
7 24 (1.30%) Confluence
8 20 (1.08%) Tomcat
9 19 (1.03%) IBM Notes
10 12 (0.65%) CMS
10 12 (0.65%) SharePoint 2010
11 10 (0.54%) Exchange Server 2007
11 10 (0.54%) JBoss
11 10 (0.54%) WebSphere
12 9 (0.49%) WebLogic
13 7 (0.38%) Apache
14 5 (0.27%) Cloud Foundry
15 4 (0.22%) Blackberry Enterprise Server
15 4 (0.22%) MTS
15 4 (0.22%) Sitecore CMS
Applications
1 200 (10.80%) Microsoft Office
2 52 (2.81%) Microsoft Excel
3 32 (1.73%) Microsoft PowerPoint
4 16 (0.86%) MS Visio
5 7 (0.38%) Adobe Creative Suite
6 2 (0.11%) Acrobat
7 1 (0.054%) FileZilla
7 1 (0.054%) Microsoft Project
7 1 (0.054%) Spreadsheet
Business Applications
1 16 (0.86%) SAP Oil and Gas
2 11 (0.59%) Remedy ITSM
3 8 (0.43%) assyst
4 7 (0.38%) Cognos Business Intelligence
5 5 (0.27%) Oracle EBS
5 5 (0.27%) Oracle EBS R12
6 4 (0.22%) SAP R/3
7 3 (0.16%) Dynamics CRM
7 3 (0.16%) Oracle Financials
7 3 (0.16%) SAP SD
8 2 (0.11%) Carpe Diem
8 2 (0.11%) Dynamics NAV
8 2 (0.11%) Elite 3E
8 2 (0.11%) NetSuite
8 2 (0.11%) Northgate Housing
8 2 (0.11%) Oracle Payables
8 2 (0.11%) Oracle Receivables
8 2 (0.11%) SAP CO
8 2 (0.11%) SAP PP
8 2 (0.11%) SAP WM
Cloud Services
1 273 (14.75%) Office 365
2 210 (11.35%) Azure
3 129 (6.97%) AWS
4 59 (3.19%) SaaS
5 29 (1.57%) IaaS
6 25 (1.35%) PaaS
7 19 (1.03%) npm
8 18 (0.97%) GCP
9 15 (0.81%) Amazon EC2
9 15 (0.81%) Amazon EKS
9 15 (0.81%) Cloud Computing
10 9 (0.49%) G Suite
11 8 (0.43%) Mimecast
12 7 (0.38%) OneDrive
13 5 (0.27%) Amazon CloudWatch
14 4 (0.22%) NuGet
15 3 (0.16%) Akamai
15 3 (0.16%) Azure Active Directory
15 3 (0.16%) Datadog
15 3 (0.16%) Dynamics 365
Communications & Networking
1 319 (17.23%) Firewall
2 143 (7.73%) DNS
3 130 (7.02%) LAN
4 129 (6.97%) WAN
5 111 (6.00%) TCP/IP
6 92 (4.97%) DHCP
6 92 (4.97%) VPN
7 91 (4.92%) Internet
7 91 (4.92%) Network Security
8 86 (4.65%) Wireless
9 59 (3.19%) Intrusion Detection
10 58 (3.13%) Skype
11 37 (2.00%) VoIP
12 36 (1.94%) SSL
13 33 (1.78%) BGP
13 33 (1.78%) OSPF
14 32 (1.73%) IPsec
15 30 (1.62%) MPLS
16 28 (1.51%) Cisco ASA
16 28 (1.51%) Wi-Fi
Database & Business Intelligence
1 83 (4.48%) SQL Server
2 30 (1.62%) Relational Database
3 24 (1.30%) MySQL
4 18 (0.97%) Hadoop
5 16 (0.86%) RDBMS
6 14 (0.76%) Oracle Database
7 11 (0.59%) NoSQL
7 11 (0.59%) PostgreSQL
7 11 (0.59%) SQL Server Integration Services
8 10 (0.54%) Azure SQL Database
8 10 (0.54%) Maltego
9 9 (0.49%) MongoDB
10 8 (0.43%) Data Warehouse
10 8 (0.43%) SQL Server 2016
10 8 (0.43%) SQLPlus
11 7 (0.38%) Big Data
11 7 (0.38%) Cognos Framework Manager
11 7 (0.38%) Cognos Report Studio
11 7 (0.38%) OLAP
11 7 (0.38%) SQL Server Reporting Services
Development Applications
1 68 (3.67%) JIRA
2 41 (2.22%) Git (software)
3 31 (1.67%) Jenkins
4 22 (1.19%) Visual Studio Team System
5 21 (1.13%) Team Foundation Server
6 20 (1.08%) Octopus Deploy
7 19 (1.03%) Bower
8 17 (0.92%) Maven
8 17 (0.92%) SonarQube
8 17 (0.92%) TestRail
9 15 (0.81%) Ant
9 15 (0.81%) Artifactory
9 15 (0.81%) Chocolatey
9 15 (0.81%) MSBuild
9 15 (0.81%) TeamCity
9 15 (0.81%) Zephyr
10 12 (0.65%) Burp Suite
10 12 (0.65%) Metasploit
10 12 (0.65%) Subversion
11 10 (0.54%) VSS/SourceSafe
General
1 355 (19.18%) Finance
2 84 (4.54%) Telecoms
3 81 (4.38%) Retail
4 72 (3.89%) Public Sector
5 64 (3.46%) Banking
5 64 (3.46%) Legal
6 30 (1.62%) Financial Institution
7 28 (1.51%) Law
7 28 (1.51%) Marketing
8 21 (1.13%) Manufacturing
9 14 (0.76%) German Language
10 13 (0.70%) Billing
11 10 (0.54%) Back Office
11 10 (0.54%) French Language
12 9 (0.49%) Spanish Language
13 8 (0.43%) Electronics
13 8 (0.43%) Pharmaceutical
14 7 (0.38%) Aerospace
15 6 (0.32%) Games
15 6 (0.32%) Local Government
Job Titles
1 488 (26.36%) Analyst
2 159 (8.59%) Service Analyst
3 144 (7.78%) Service Manager
4 129 (6.97%) Support Analyst
5 124 (6.70%) Security Analyst
6 122 (6.59%) Incident Manager
7 120 (6.48%) Service Desk Analyst
8 104 (5.62%) IT Manager
8 104 (5.62%) Support Engineer
9 97 (5.24%) IT Analyst
10 94 (5.08%) IT Support
11 93 (5.02%) Network Engineer
12 65 (3.51%) Infrastructure Engineer
13 63 (3.40%) Major Incident Manager
14 62 (3.35%) Applications Support
14 62 (3.35%) Security Manager
15 58 (3.13%) 2nd Line Support
16 54 (2.92%) Operations Manager
17 51 (2.76%) Delivery Manager
17 51 (2.76%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 30 (1.62%) .NET
2 26 (1.40%) XML
3 23 (1.24%) Elastic Stack
4 22 (1.19%) HTML
4 22 (1.19%) Web Services
5 18 (0.97%) LAMP
6 16 (0.86%) ASP.NET
6 16 (0.86%) CSS
7 14 (0.76%) JSON
7 14 (0.76%) Middleware
8 13 (0.70%) RabbitMQ
8 13 (0.70%) REST
8 13 (0.70%) SOAP
9 11 (0.59%) Node.js
10 10 (0.54%) Ajax
11 7 (0.38%) LDAP
12 6 (0.32%) React
12 6 (0.32%) Sass
13 5 (0.27%) AngularJS
13 5 (0.27%) Kafka
Miscellaneous
1 215 (11.62%) Management Information System
2 173 (9.35%) Analytical Skills
3 150 (8.10%) Data Centre
4 97 (5.24%) Self-Motivation
5 82 (4.43%) Security Operations Centre
6 52 (2.81%) Driving Licence
7 35 (1.89%) User Experience
8 29 (1.57%) Clustering
9 26 (1.40%) Cyberthreat
10 24 (1.30%) Virtual Team
11 22 (1.19%) CMDB
11 22 (1.19%) Cyber Defence
12 21 (1.13%) Cyberattack
12 21 (1.13%) Greenfield Project
13 20 (1.08%) Cyber Kill Chain
13 20 (1.08%) Public Cloud
14 19 (1.03%) Video Conferencing
15 18 (0.97%) Blackberry
15 18 (0.97%) Distributed Denial-of-Service
15 18 (0.97%) Smartphone
Operating Systems
1 560 (30.25%) Windows
2 235 (12.70%) Linux
3 178 (9.62%) Windows Server
4 165 (8.91%) Windows 10
5 99 (5.35%) Windows 7
6 93 (5.02%) Windows Server 2012
7 90 (4.86%) Unix
8 63 (3.40%) Windows Server 2008
9 48 (2.59%) Windows 8
10 38 (2.05%) Windows Server 2003
11 28 (1.51%) Mac OS X
12 23 (1.24%) Android
13 20 (1.08%) AIX
14 19 (1.03%) Red Hat Enterprise Linux
15 13 (0.70%) Solaris
16 11 (0.59%) Apple iOS
16 11 (0.59%) SUSE
16 11 (0.59%) Windows XP
17 9 (0.49%) CentOS
18 8 (0.43%) HPUX
Processes & Methodologies
1 764 (41.27%) ITIL
2 385 (20.80%) Problem Management
3 343 (18.53%) Service Management
4 335 (18.10%) Information Security
5 300 (16.21%) Change Management
6 257 (13.88%) Problem-Solving
6 257 (13.88%) Service Delivery
7 219 (11.83%) Cybersecurity
8 172 (9.29%) Agile Software Development
9 169 (9.13%) Security Operations
10 163 (8.81%) SIEM
11 135 (7.29%) Root Cause Analysis
12 128 (6.92%) ITSM
13 125 (6.75%) DevOps
14 123 (6.65%) Mentoring
15 122 (6.59%) Vulnerability Management
16 119 (6.43%) ITIL V3
17 107 (5.78%) Project Management
18 106 (5.73%) Coaching
19 103 (5.56%) Disaster Recovery
Programming Languages
1 159 (8.59%) SQL
2 110 (5.94%) PowerShell
3 69 (3.73%) Python
4 54 (2.92%) Java
5 45 (2.43%) C
6 42 (2.27%) C#
7 38 (2.05%) Bash Shell
8 32 (1.73%) JavaScript
9 27 (1.46%) T-SQL
10 26 (1.40%) PL/SQL
11 20 (1.08%) Perl
12 11 (0.59%) Go
13 10 (0.54%) Shell Script
13 10 (0.54%) VB.NET
14 7 (0.38%) PHP
14 7 (0.38%) TypeScript
15 6 (0.32%) VB
16 4 (0.22%) C++
16 4 (0.22%) Ruby
17 2 (0.11%) R
Qualifications
1 150 (8.10%) CISSP
2 140 (7.56%) Security Cleared
3 138 (7.46%) Degree
4 104 (5.62%) SC Cleared
5 98 (5.29%) Cisco Certification
6 85 (4.59%) ITIL Certification
7 84 (4.54%) CISM
8 61 (3.30%) CEH
9 57 (3.08%) CCNA
9 57 (3.08%) CCNP
10 54 (2.92%) Microsoft Certification
11 40 (2.16%) MCSA
12 37 (2.00%) CISA
13 35 (1.89%) MCP
14 33 (1.78%) GSEC
15 26 (1.40%) GIAC
16 25 (1.35%) DV Cleared
17 21 (1.13%) MCSE
18 19 (1.03%) CCIE
19 17 (0.92%) CRISC
Quality Assurance & Compliance
1 347 (18.75%) SLA
2 184 (9.94%) ISO/IEC 27001
3 71 (3.84%) PCI DSS
4 69 (3.73%) NIST
5 63 (3.40%) GDPR
6 30 (1.62%) QA
7 28 (1.51%) ISO/IEC 20000
8 25 (1.35%) Cyber Essentials
9 24 (1.30%) COBIT
10 23 (1.24%) Sarbanes-Oxley
11 15 (0.81%) Cyber Essentials PLUS
12 11 (0.59%) ISO 9001
12 11 (0.59%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 9 (0.49%) COSO
13 9 (0.49%) NIST 800
14 7 (0.38%) Data Quality
15 5 (0.27%) Solvency II
16 4 (0.22%) BS25999
16 4 (0.22%) ISO 22301
16 4 (0.22%) NCSC
System Software
1 327 (17.67%) Active Directory
2 112 (6.05%) VMware Infrastructure
3 61 (3.30%) Docker
3 61 (3.30%) Hyper-V
4 40 (2.16%) Virtual Machines
5 23 (1.24%) XenDesktop
6 22 (1.19%) Virtual Servers
6 22 (1.19%) vSphere
7 20 (1.08%) Firmware
7 20 (1.08%) Microsoft Virtual Server
8 18 (0.97%) XenApp
9 14 (0.76%) Virtual Desktop
10 10 (0.54%) BitLocker
11 9 (0.49%) Apache ZooKeeper
12 5 (0.27%) VMware ESXi
13 4 (0.22%) etcd
13 4 (0.22%) Microsoft App-V
14 3 (0.16%) Active Directory Lightweight Directory Services
14 3 (0.16%) IAG
14 3 (0.16%) KVM
Systems Management
1 102 (5.51%) SCCM
2 45 (2.43%) Kubernetes
3 37 (2.00%) Ansible
4 35 (1.89%) Puppet
5 33 (1.78%) Opscode Chef
5 33 (1.78%) Terraform
6 31 (1.67%) Norton AntiVirus
7 26 (1.40%) Nessus
8 23 (1.24%) HP ALM
9 22 (1.19%) WSUS
10 21 (1.13%) Microsoft Intune
11 20 (1.08%) Nmap
11 20 (1.08%) SCOM
12 14 (0.76%) CSIRT
13 13 (0.70%) Symantec Endpoint Protection
13 13 (0.70%) ZABBIX
14 12 (0.65%) FortiGate
15 11 (0.59%) SCVMM
16 10 (0.54%) Nagios
16 10 (0.54%) OpenVAS
Vendors
1 441 (23.82%) Microsoft
2 178 (9.62%) Cisco
3 164 (8.86%) VMware
4 137 (7.40%) ServiceNow
5 104 (5.62%) Citrix
6 66 (3.57%) Oracle
7 62 (3.35%) HP
8 56 (3.03%) Remedy
9 55 (2.97%) Juniper
10 44 (2.38%) IBM
11 43 (2.32%) Splunk
12 42 (2.27%) Apple
12 42 (2.27%) Symantec
13 40 (2.16%) Google
14 35 (1.89%) SAP
15 33 (1.78%) CheckPoint
15 33 (1.78%) Meraki
15 33 (1.78%) Qualys
16 32 (1.73%) McAfee
17 31 (1.67%) Fortinet