Incident Management Jobs

Incident Management
UK

The table below provides summary statistics for permanent job vacancies requiring Incident Management skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Incident Management over the 6 months leading up to 26 October 2024, comparing them to the same period in the previous two years.

6 months to
26 Oct 2024
Same period 2023 Same period 2022
Rank 240 196 254
Rank change year-on-year -44 +58 +19
Permanent jobs citing Incident Management 869 1,076 2,108
As % of all permanent jobs advertised in the UK 1.14% 1.83% 1.49%
As % of the Processes & Methodologies category 1.36% 1.94% 1.55%
Number of salaries quoted 490 645 1,543
10th Percentile £31,250 £29,326 £28,250
25th Percentile £41,250 £38,500 £34,875
Median annual salary (50th Percentile) £52,500 £52,500 £50,000
Median % change year-on-year - +5.00% +5.26%
75th Percentile £67,875 £70,000 £66,250
90th Percentile £92,675 £83,750 £82,500
UK excluding London median annual salary £47,500 £49,000 £45,168
% change year-on-year -3.06% +8.48% +6.28%

All Process and Methodology Skills
UK

Incident Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 63,908 55,391 135,614
As % of all permanent jobs advertised in the UK 84.07% 94.35% 96.13%
Number of salaries quoted 30,608 39,736 76,629
10th Percentile £34,000 £32,500 £34,000
25th Percentile £45,000 £44,497 £45,000
Median annual salary (50th Percentile) £60,000 £60,000 £60,000
Median % change year-on-year - - +4.35%
75th Percentile £77,500 £80,000 £81,000
90th Percentile £97,250 £97,500 £98,750
UK excluding London median annual salary £54,125 £52,500 £52,500
% change year-on-year +3.10% - +5.00%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a proportion of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Salary Trend

3-month moving average salary quoted in jobs citing Incident Management.

Salary trend for Incident Management in the UK

Incident Management
Salary Histogram

Salary distribution for jobs citing Incident Management over the 6 months to 26 October 2024.

Salary histogram for Incident Management in the UK

Incident Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 26 October 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -33 801 £52,500 - 244
UK excluding London -80 571 £47,500 -3.06% 169
Work from Home -29 321 £55,000 -8.33% 107
London +15 264 £67,500 +5.88% 86
North of England +10 196 £47,500 - 55
South East -113 112 £47,500 -8.65% 36
North West -18 95 £47,500 - 32
Midlands -35 94 £45,000 +1.08% 30
West Midlands -17 77 £45,819 -10.16% 15
South West +12 73 £57,000 +16.33% 23
Yorkshire +25 72 £52,500 +5.00% 19
Scotland -2 49 £49,990 -4.78% 7
East of England -42 41 £50,000 +25.00% 15
North East -10 29 £32,500 -23.53% 4
East Midlands -40 17 £25,000 -35.90% 15
Northern Ireland +16 5 £35,000 - 2
Wales -54 1 - - 4

Incident Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 48 (5.52%) Microsoft Exchange
2 34 (3.91%) SharePoint
3 5 (0.58%) Confluence
3 5 (0.58%) IIS
4 3 (0.35%) Exchange Server 2013
4 3 (0.35%) JBoss
4 3 (0.35%) nginx
4 3 (0.35%) Oracle Workflow
5 2 (0.23%) Apache Pulsar
5 2 (0.23%) SharePoint Server
6 1 (0.12%) WordPress
Applications
1 55 (6.33%) Microsoft Office
2 4 (0.46%) Microsoft Excel
3 1 (0.12%) Chatbot
3 1 (0.12%) Microsoft PowerPoint
3 1 (0.12%) Microsoft Project
3 1 (0.12%) MS Visio
Business Applications
1 20 (2.30%) Remedy ITSM
2 6 (0.69%) Dynamics CRM
2 6 (0.69%) Elite 3E
3 5 (0.58%) PlanetPress Connect
4 3 (0.35%) Oracle Cash Management
4 3 (0.35%) Oracle EBS
4 3 (0.35%) Oracle EBS R12
4 3 (0.35%) Oracle E-Business Tax
4 3 (0.35%) Oracle General Ledger
4 3 (0.35%) Oracle Internet Expenses
4 3 (0.35%) Oracle iProcurement
4 3 (0.35%) Oracle Payables
4 3 (0.35%) Oracle Receivables
5 2 (0.23%) Endur
6 1 (0.12%) Academy Housing
6 1 (0.12%) NetSuite
6 1 (0.12%) SAP ERP
Cloud Services
1 251 (28.88%) Azure
2 181 (20.83%) Microsoft 365
3 116 (13.35%) AWS
4 59 (6.79%) SaaS
5 54 (6.21%) Entra ID
6 43 (4.95%) GCP
7 32 (3.68%) Power Platform
8 26 (2.99%) PaaS
9 21 (2.42%) IaaS
10 20 (2.30%) Azure Sentinel
11 19 (2.19%) Cloud Computing
12 17 (1.96%) Azure Monitor
12 17 (1.96%) Azure Storage
13 10 (1.15%) Azure DevOps
14 9 (1.04%) PowerApps
15 8 (0.92%) Azure Data Factory
16 7 (0.81%) Mimecast
17 6 (0.69%) Power Automate
18 5 (0.58%) Azure Logic Apps
18 5 (0.58%) SuccessFactors
Communications & Networking
1 99 (11.39%) Firewall
2 68 (7.83%) DNS
3 57 (6.56%) DHCP
4 45 (5.18%) Network Security
5 43 (4.95%) LAN
5 43 (4.95%) WAN
6 42 (4.83%) SAN
7 35 (4.03%) VPN
8 22 (2.53%) Intrusion Detection
9 19 (2.19%) TCP/IP
10 18 (2.07%) Wireless
11 16 (1.84%) VoIP
12 15 (1.73%) VLAN
13 10 (1.15%) Skype
14 9 (1.04%) 4G
14 9 (1.04%) SD-WAN
15 8 (0.92%) Broadband
15 8 (0.92%) IPv4
15 8 (0.92%) MPLS
16 6 (0.69%) Wi-Fi
Database & Business Intelligence
1 48 (5.52%) SQL Server
2 23 (2.65%) Power BI
3 12 (1.38%) PostgreSQL
4 11 (1.27%) Elasticsearch
5 9 (1.04%) Oracle Database
6 8 (0.92%) Data Warehouse
7 5 (0.58%) Amazon RDS
7 5 (0.58%) Azure SQL Database
7 5 (0.58%) Big Data
8 4 (0.46%) MongoDB
8 4 (0.46%) Relational Database
9 3 (0.35%) Oracle Reports
9 3 (0.35%) SQL Server Integration Services
9 3 (0.35%) SQL Server Reporting Services
10 1 (0.12%) BusinessObjects XI
10 1 (0.12%) Data Lake
10 1 (0.12%) Data Mining
10 1 (0.12%) DTS
10 1 (0.12%) RDBMS
10 1 (0.12%) Tableau
Development Applications
1 18 (2.07%) GitLab
1 18 (2.07%) JIRA
2 13 (1.50%) Jenkins
3 7 (0.81%) Toad
4 5 (0.58%) SQL Server Management Studio (SSMS)
5 4 (0.46%) Git
6 2 (0.23%) Bitbucket
6 2 (0.23%) Burp Suite
6 2 (0.23%) Metasploit
6 2 (0.23%) sqlmap
7 1 (0.12%) Artifactory
7 1 (0.12%) Browser DevTools
7 1 (0.12%) CircleCI
7 1 (0.12%) Maven
7 1 (0.12%) TeamCity
General
1 280 (32.22%) Social Skills
2 152 (17.49%) Finance
3 115 (13.23%) Analytical Skills
4 83 (9.55%) Law
5 46 (5.29%) Inclusion and Diversity
6 41 (4.72%) Retail
7 39 (4.49%) Organisational Skills
8 37 (4.26%) Legal
9 34 (3.91%) Presentation Skills
10 28 (3.22%) Marketing
11 22 (2.53%) Banking
12 21 (2.42%) Public Sector
13 20 (2.30%) Telecoms
14 19 (2.19%) Military
15 18 (2.07%) Advertising
15 18 (2.07%) Back Office
16 12 (1.38%) Manufacturing
17 10 (1.15%) Aerospace
18 9 (1.04%) Financial Institution
19 7 (0.81%) Investment Banking
Job Titles
1 180 (20.71%) Analyst
2 102 (11.74%) Service Manager
3 83 (9.55%) Senior
4 70 (8.06%) IT Manager
5 68 (7.83%) Infrastructure Engineer
6 65 (7.48%) Lead
7 56 (6.44%) IT Support
8 51 (5.87%) Support Analyst
9 45 (5.18%) Consultant
10 43 (4.95%) IT Engineer
11 41 (4.72%) Security Consultant
12 40 (4.60%) Applications Support
12 40 (4.60%) Cloud Engineer
13 38 (4.37%) IT Services Manager
13 38 (4.37%) Security Analyst
13 38 (4.37%) Support Engineer
14 37 (4.26%) Incident Manager
15 36 (4.14%) Azure Engineer
16 31 (3.57%) Service Analyst
17 30 (3.45%) IT Analyst
Libraries, Frameworks & Software Standards
1 24 (2.76%) Elastic Stack
2 11 (1.27%) FIX Protocol
3 10 (1.15%) .NET
4 8 (0.92%) JSON
4 8 (0.92%) Micronaut
4 8 (0.92%) Quarkus
4 8 (0.92%) RESTful
4 8 (0.92%) Spring
4 8 (0.92%) Spring Boot
5 7 (0.81%) OAuth
5 7 (0.81%) OAuth2
5 7 (0.81%) OpenID
5 7 (0.81%) XML
6 6 (0.69%) EDI
7 5 (0.58%) Web Services
8 4 (0.46%) Kafka
8 4 (0.46%) Software Packaging
9 3 (0.35%) ARM Templates
9 3 (0.35%) GraphQL
9 3 (0.35%) YAML
Miscellaneous
1 116 (13.35%) Management Information System
2 44 (5.06%) Onboarding
3 41 (4.72%) Data Centre
3 41 (4.72%) Security Operations Centre
4 26 (2.99%) Public Cloud
4 26 (2.99%) Self-Motivation
5 24 (2.76%) Driving Licence
6 23 (2.65%) Cyber Kill Chain
6 23 (2.65%) Cyber Threat
6 23 (2.65%) Linux Command Line
7 21 (2.42%) Cyber Defence
7 21 (2.42%) Enterprise Storage
8 18 (2.07%) Blog
8 18 (2.07%) Data Protection Act
8 18 (2.07%) Digital Media
8 18 (2.07%) Security Posture
9 14 (1.61%) PKI
10 12 (1.38%) Analytical Mindset
10 12 (1.38%) Enterprise Cloud
11 11 (1.27%) Distributed Systems
Operating Systems
1 264 (30.38%) Windows
2 106 (12.20%) Windows Server
3 104 (11.97%) Linux
4 40 (4.60%) Windows 10
5 27 (3.11%) Windows Server 2016
6 26 (2.99%) Unix
7 23 (2.65%) Windows Server 2019
8 19 (2.19%) Apple iOS
9 18 (2.07%) Windows Server 2012
10 15 (1.73%) CentOS
11 13 (1.50%) Android
11 13 (1.50%) Red Hat Enterprise Linux
12 10 (1.15%) Windows Server 2008
13 8 (0.92%) Mac OS
13 8 (0.92%) Mac OS X
13 8 (0.92%) Ubuntu
14 2 (0.23%) Kali Linux
14 2 (0.23%) Rocky
15 1 (0.12%) Windows 7
15 1 (0.12%) Windows Phone
Processes & Methodologies
1 351 (40.39%) ITIL
2 183 (21.06%) Change Management
3 177 (20.37%) Problem Management
4 170 (19.56%) Service Management
5 169 (19.45%) Cybersecurity
6 154 (17.72%) Information Security
7 153 (17.61%) Continuous Improvement
8 149 (17.15%) Problem-Solving
9 143 (16.46%) Customer Service
10 131 (15.07%) ITSM
11 119 (13.69%) Incident Response
12 115 (13.23%) Service Delivery
13 109 (12.54%) Infrastructure Engineering
14 106 (12.20%) Mentoring
15 104 (11.97%) Disaster Recovery
16 101 (11.62%) Agile
16 101 (11.62%) Security Operations
17 91 (10.47%) SIEM
18 89 (10.24%) Stakeholder Management
19 88 (10.13%) DevOps
Programming Languages
1 115 (13.23%) PowerShell
2 101 (11.62%) SQL
3 52 (5.98%) Python
4 35 (4.03%) Java
5 34 (3.91%) Bash
6 11 (1.27%) JavaScript
7 8 (0.92%) PL/SQL
8 6 (0.69%) Shell Script
9 5 (0.58%) Perl
9 5 (0.58%) PHP
9 5 (0.58%) VBA
10 4 (0.46%) C#
10 4 (0.46%) Go
10 4 (0.46%) Rust
11 3 (0.35%) C++
12 2 (0.23%) TypeScript
13 1 (0.12%) Bicep
13 1 (0.12%) MATLAB
13 1 (0.12%) Ruby
13 1 (0.12%) Uniface
Qualifications
1 142 (16.34%) Degree
2 121 (13.92%) Security Cleared
3 80 (9.21%) SC Cleared
4 54 (6.21%) CISSP
5 49 (5.64%) Microsoft Certification
6 45 (5.18%) Azure Certification
7 44 (5.06%) CISM
8 43 (4.95%) DV Cleared
8 43 (4.95%) ITIL Certification
9 35 (4.03%) Computer Science Degree
10 30 (3.45%) Cisco Certification
11 25 (2.88%) APMP
11 25 (2.88%) CCNA
12 21 (2.42%) CISA
13 17 (1.96%) ITIL Foundation Certificate
14 14 (1.61%) GIAC
15 12 (1.38%) Dell Certification
15 12 (1.38%) ISO 27001 Lead Auditor
15 12 (1.38%) MCSA
16 11 (1.27%) AWS Certification
Quality Assurance & Compliance
1 84 (9.67%) ISO/IEC 27001
2 77 (8.86%) SLA
3 61 (7.02%) NIST
4 42 (4.83%) Cyber Essentials
5 34 (3.91%) GDPR
6 21 (2.42%) PCI DSS
6 21 (2.42%) PMO
7 15 (1.73%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 13 (1.50%) GRC
9 11 (1.27%) ISO 9001
10 10 (1.15%) NIST 800
11 9 (1.04%) NCSC
12 8 (0.92%) Cyber Essentials PLUS
13 6 (0.69%) QA
14 5 (0.58%) COBIT
15 4 (0.46%) GxP
15 4 (0.46%) SOC 2
16 3 (0.35%) ISO/IEC 20000
17 2 (0.23%) HIPAA
17 2 (0.23%) HMG Security Policy Framework
System Software
1 208 (23.94%) Active Directory
2 73 (8.40%) VMware Infrastructure
3 70 (8.06%) Hyper-V
4 33 (3.80%) VMware ESXi
5 31 (3.57%) vSphere
6 18 (2.07%) Docker
7 12 (1.38%) VMware NSX
8 7 (0.81%) Virtual Desktop
9 5 (0.58%) Firmware
10 4 (0.46%) Virtual Machines
10 4 (0.46%) VMware Workstation
11 3 (0.35%) Oracle RAC
12 2 (0.23%) Microsoft Virtual Server
12 2 (0.23%) NFS
12 2 (0.23%) Virtual Servers
13 1 (0.12%) XenApp
13 1 (0.12%) XenDesktop
Systems Management
1 37 (4.26%) Microsoft Intune
2 36 (4.14%) SCCM
3 25 (2.88%) WSUS
4 19 (2.19%) Ansible
4 19 (2.19%) Kubernetes
5 17 (1.96%) Grafana
5 17 (1.96%) Terraform
6 15 (1.73%) FortiGate
6 15 (1.73%) Nagios
7 11 (1.27%) vCenter Server
8 10 (1.15%) CSIRT
8 10 (1.15%) Microsoft Clustering
8 10 (1.15%) Progress Chef
9 9 (1.04%) Prometheus
9 9 (1.04%) Puppet
9 9 (1.04%) QRadar
9 9 (1.04%) VxRail
10 7 (0.81%) SCOM
11 5 (0.58%) Cacti
11 5 (0.58%) Microsoft Data Protection Manager
Vendors
1 342 (39.36%) Microsoft
2 122 (14.04%) VMware
3 57 (6.56%) Cisco
4 54 (6.21%) ServiceNow
5 40 (4.60%) Citrix
5 40 (4.60%) Dell
6 32 (3.68%) Google
7 31 (3.57%) SolarWinds
8 27 (3.11%) Oracle
9 24 (2.76%) Splunk
10 23 (2.65%) BMC
10 23 (2.65%) Tanium
11 21 (2.42%) Dynatrace
11 21 (2.42%) HP
11 21 (2.42%) Remedy
12 19 (2.19%) Veeam
13 18 (2.07%) Tripwire
14 17 (1.96%) Juniper
14 17 (1.96%) Red Hat
15 13 (1.50%) NetApp