Period
to 28 July 2021

The following table provides summary statistics for permanent job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 28 July 2021 with a comparison to the same period in the previous 2 years.

Incident Management
UK
6 months to
28 Jul 2021
Same period 2020 Same period 2019
Rank 284 229 247
Rank change year-on-year -55 +18 -3
Permanent jobs citing Incident Management 1,343 1,041 2,031
As % of all permanent jobs advertised in the UK 1.19% 1.50% 1.41%
As % of the Processes & Methodologies category 1.27% 1.61% 1.52%
Number of salaries quoted 964 797 1,519
10th Percentile £26,250 £27,200 £24,500
25th Percentile £36,250 £31,750 £30,316
Median annual salary (50th Percentile) £50,000 £45,000 £42,500
Median % change year-on-year +11.11% +5.88% -5.56%
75th Percentile £65,000 £62,500 £57,500
90th Percentile £81,250 £77,500 £80,000
UK excluding London median annual salary £45,000 £42,500 £39,500
% change year-on-year +5.88% +7.59% -7.06%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 105,897 64,501 133,478
As % of all permanent IT jobs advertised in the UK 93.76% 92.79% 92.68%
Number of salaries quoted 72,232 52,239 106,499
10th Percentile £32,500 £32,500 £30,000
25th Percentile £42,000 £41,250 £37,500
Median annual salary (50th Percentile) £55,000 £55,000 £52,500
Median % change year-on-year - +4.76% +5.00%
75th Percentile £75,000 £73,750 £70,000
90th Percentile £92,500 £90,000 £86,250
UK excluding London median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% -

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a proportion of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Salary Trend

3-month moving average salary quoted in jobs citing Incident Management.

Salary trend for Incident Management in the UK

Incident Management
Salary Histogram

Salary distribution for jobs citing Incident Management over the 6 months to 28 July 2021.

Salary histogram for Incident Management in the UK

Incident Management
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 28 July 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -55 1,228 £50,000 +8.70% 277
UK excluding London -24 900 £45,000 +5.88% 216
London -110 379 £64,236 +11.71% 72
South East -49 239 £50,000 +11.11% 48
Midlands +14 197 £42,500 -11.92% 41
North of England -50 191 £39,500 +2.60% 79
Work from Home -95 175 £52,000 +4.93% 33
West Midlands -31 119 £45,000 -8.16% 25
North West -34 115 £39,322 -12.62% 42
East of England 0 107 £45,000 +20.00% 18
South West -45 103 £47,250 +45.38% 14
East Midlands +17 78 £32,500 -7.14% 16
Yorkshire -42 67 £43,750 +16.67% 29
Scotland -55 41 £42,500 -21.66% 8
Wales -15 19 £36,250 -4.61% 8
North East -30 9 £32,375 +7.92% 8
Northern Ireland -36 8 £25,000 - 1
Channel Islands - 3 - -

For the 6 months to 28 July 2021, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Incident Management.

1 481 (35.82%) Social Skills
2 451 (33.58%) ITIL
3 397 (29.56%) Microsoft
4 356 (26.51%) Windows
5 324 (24.13%) Azure
6 272 (20.25%) Problem-Solving
7 271 (20.18%) SLA
8 270 (20.10%) Finance
9 261 (19.43%) Service Management
10 259 (19.29%) Problem Management
11 231 (17.20%) Change Management
12 225 (16.75%) Analytical Skills
13 220 (16.38%) Service Delivery
14 210 (15.64%) Microsoft 365
15 208 (15.49%) AWS
16 198 (14.74%) Agile Software Development
17 192 (14.30%) Information Security
18 191 (14.22%) Active Directory
19 188 (14.00%) Linux
20 187 (13.92%) DevOps
21 159 (11.84%) Cybersecurity
22 155 (11.54%) Firewall
23 150 (11.17%) Management Information System
24 148 (11.02%) ITSM
25 143 (10.65%) Major Incident Management
26 140 (10.42%) Microsoft Office
27 131 (9.75%) ISO/IEC 27001
28 127 (9.46%) Security Operations
29 126 (9.38%) Organisational Skills
29 126 (9.38%) Continuous Improvement

Incident Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 79 (5.88%) SharePoint
2 23 (1.71%) MS Exchange
3 22 (1.64%) IIS
4 16 (1.19%) Confluence
5 15 (1.12%) MTS
6 6 (0.45%) Skype for Business
7 5 (0.37%) BizTalk Server
7 5 (0.37%) CMS
8 4 (0.30%) Apache
9 3 (0.22%) JBoss
9 3 (0.22%) SharePoint 2013
9 3 (0.22%) Tomcat
10 2 (0.15%) Exchange Server 2013
10 2 (0.15%) nginx
10 2 (0.15%) Oracle Workflow
11 1 (0.074%) Apache Pulsar
11 1 (0.074%) Elasticsearch
11 1 (0.074%) Red Hat Fuse
11 1 (0.074%) WebSphere
11 1 (0.074%) WildFly
Applications
1 140 (10.42%) Microsoft Office
2 61 (4.54%) Microsoft Excel
3 17 (1.27%) Microsoft PowerPoint
4 9 (0.67%) Spreadsheet
5 4 (0.30%) MS Visio
6 1 (0.074%) Acrobat
Business Applications
1 16 (1.19%) Remedy ITSM
2 8 (0.60%) Sentinel
3 5 (0.37%) SAP PP
4 3 (0.22%) SAP QM
4 3 (0.22%) SAP S/4HANA
5 2 (0.15%) Dynamics AX
5 2 (0.15%) Oracle EBS
5 2 (0.15%) Oracle EBS R12
5 2 (0.15%) Workday HCM
6 1 (0.074%) assyst
6 1 (0.074%) Dynamics CRM
6 1 (0.074%) Magento
6 1 (0.074%) NetSuite
6 1 (0.074%) Oracle General Ledger
6 1 (0.074%) Oracle iProcurement
6 1 (0.074%) SAP Business One
6 1 (0.074%) SAP CRM
6 1 (0.074%) SAP GRC
6 1 (0.074%) SAP HR
6 1 (0.074%) SAP PS
Cloud Services
1 324 (24.13%) Azure
2 210 (15.64%) Microsoft 365
3 208 (15.49%) AWS
4 80 (5.96%) SaaS
5 42 (3.13%) PaaS
6 41 (3.05%) Azure Active Directory
7 40 (2.98%) GCP
8 37 (2.76%) IaaS
9 33 (2.46%) Power Platform
10 31 (2.31%) Cloud Computing
11 23 (1.71%) OneDrive
11 23 (1.71%) Serverless
12 20 (1.49%) AWS Lambda
12 20 (1.49%) OpenShift
13 15 (1.12%) Mimecast
14 12 (0.89%) Amazon EKS
14 12 (0.89%) AWS CloudFormation
15 9 (0.67%) Azure Sentinel
15 9 (0.67%) Datadog
16 7 (0.52%) Amazon S3
Communications & Networking
1 155 (11.54%) Firewall
2 71 (5.29%) WAN
3 61 (4.54%) DNS
4 58 (4.32%) LAN
5 48 (3.57%) TCP/IP
6 46 (3.43%) Wireless
7 42 (3.13%) VPN
7 42 (3.13%) Wi-Fi
8 40 (2.98%) Intrusion Detection
9 39 (2.90%) Network Security
10 38 (2.83%) DHCP
11 30 (2.23%) Internet
12 22 (1.64%) VoIP
13 21 (1.56%) BGP
14 18 (1.34%) MPLS
15 17 (1.27%) Remote Desktop
16 15 (1.12%) SAN
17 13 (0.97%) Cisco ASA
18 12 (0.89%) OSPF
19 10 (0.74%) Skype
Database & Business Intelligence
1 66 (4.91%) SQL Server
2 29 (2.16%) Power BI
3 17 (1.27%) MySQL
4 14 (1.04%) PostgreSQL
5 13 (0.97%) Data Warehouse
6 9 (0.67%) NoSQL
6 9 (0.67%) SQL Server 2012
7 7 (0.52%) SQL Server Integration Services
7 7 (0.52%) SQL Server Reporting Services
8 6 (0.45%) BigQuery
9 5 (0.37%) Oracle Database
9 5 (0.37%) Tableau
10 4 (0.30%) BusinessObjects
10 4 (0.30%) Data Lake
11 3 (0.22%) Apache Cassandra
11 3 (0.22%) KDB
11 3 (0.22%) MongoDB
11 3 (0.22%) OLTP
11 3 (0.22%) SAP BW
11 3 (0.22%) SQL Server Analysis Services
Development Applications
1 53 (3.95%) Jenkins
2 44 (3.28%) JIRA
3 34 (2.53%) Git (software)
4 28 (2.08%) Cucumber
5 25 (1.86%) Selenium
6 11 (0.82%) GitLab
7 6 (0.45%) IBM UrbanCode
7 6 (0.45%) Team Foundation Server
8 5 (0.37%) CircleCI
9 4 (0.30%) Bitbucket
9 4 (0.30%) LSMW
9 4 (0.30%) TeamCity
10 3 (0.22%) SonarQube
10 3 (0.22%) Sonatype Nexus
11 2 (0.15%) JMeter
11 2 (0.15%) LoadRunner
11 2 (0.15%) Oracle Forms
11 2 (0.15%) Snyk
11 2 (0.15%) Toad
11 2 (0.15%) Travis CI
General
1 481 (35.82%) Social Skills
2 270 (20.10%) Finance
3 225 (16.75%) Analytical Skills
4 126 (9.38%) Organisational Skills
5 87 (6.48%) Retail
6 69 (5.14%) Law
7 56 (4.17%) Legal
8 49 (3.65%) Banking
9 39 (2.90%) Telecoms
10 32 (2.38%) Games
10 32 (2.38%) Marketing
11 24 (1.79%) Presentation Skills
11 24 (1.79%) Public Sector
12 21 (1.56%) Advertising
13 19 (1.41%) Influencing Skills
14 17 (1.27%) Financial Institution
15 16 (1.19%) Front Office
16 12 (0.89%) Manufacturing
17 9 (0.67%) Inclusion and Diversity
18 8 (0.60%) Billing
Job Titles
1 231 (17.20%) Analyst
2 107 (7.97%) Service Manager
3 78 (5.81%) Service Analyst
4 74 (5.51%) Support Engineer
5 69 (5.14%) IT Manager
6 62 (4.62%) Infrastructure Engineer
7 61 (4.54%) Service Desk Analyst
8 59 (4.39%) Incident Manager
9 58 (4.32%) IT Engineer
10 57 (4.24%) Team Leader
11 56 (4.17%) Applications Support
12 53 (3.95%) DevOps Engineer
13 52 (3.87%) Security Engineer
14 51 (3.80%) Technical Support
15 50 (3.72%) Site Reliability Engineer
16 49 (3.65%) Site Engineer
17 47 (3.50%) Consultant
18 46 (3.43%) IT Support
18 46 (3.43%) Security Analyst
19 45 (3.35%) Delivery Manager
Libraries, Frameworks & Software Standards
1 33 (2.46%) .NET
2 24 (1.79%) Elastic Stack
3 20 (1.49%) FIX Protocol
3 20 (1.49%) Spring
3 20 (1.49%) Spring Boot
4 18 (1.34%) Node.js
5 16 (1.19%) Web Services
6 15 (1.12%) Middleware
7 12 (0.89%) SOAP
7 12 (0.89%) XML
8 11 (0.82%) REST
9 9 (0.67%) SAML
10 8 (0.60%) HTML
10 8 (0.60%) LDAP
10 8 (0.60%) React
11 7 (0.52%) .NET Framework
12 6 (0.45%) JSON
12 6 (0.45%) OAuth
12 6 (0.45%) Redux
12 6 (0.45%) Visualforce
Miscellaneous
1 150 (11.17%) Management Information System
2 61 (4.54%) Public Cloud
3 44 (3.28%) Self-Motivation
4 41 (3.05%) Security Operations Centre
5 40 (2.98%) Data Centre
6 32 (2.38%) Enterprise Software
7 29 (2.16%) Cyberthreat
8 25 (1.86%) CCTV
8 25 (1.86%) Mobile App
9 24 (1.79%) Cyber Kill Chain
9 24 (1.79%) Robotics
10 20 (1.49%) CMDB
11 18 (1.34%) Analytical Mindset
12 17 (1.27%) EPoS
12 17 (1.27%) User Experience
13 16 (1.19%) Data Protection Act
13 16 (1.19%) Life Science
14 14 (1.04%) Cyberattack
14 14 (1.04%) Hedge funds
15 13 (0.97%) Driving Licence
Operating Systems
1 356 (26.51%) Windows
2 188 (14.00%) Linux
3 117 (8.71%) Windows Server
4 102 (7.59%) Windows 10
5 37 (2.76%) Unix
6 33 (2.46%) Windows 7
7 26 (1.94%) Android
8 23 (1.71%) Windows Server 2016
9 21 (1.56%) Mac OS X
9 21 (1.56%) Windows Server 2012
10 15 (1.12%) Apple iOS
11 13 (0.97%) Windows Server 2019
12 11 (0.82%) Windows Server 2008
13 10 (0.74%) Data ONTAP
13 10 (0.74%) Mac OS
14 9 (0.67%) Windows Server 2003
15 8 (0.60%) Ubuntu
16 6 (0.45%) Windows XP
17 5 (0.37%) Red Hat Enterprise Linux
18 4 (0.30%) Windows 8
Processes & Methodologies
1 451 (33.58%) ITIL
2 272 (20.25%) Problem-Solving
3 261 (19.43%) Service Management
4 259 (19.29%) Problem Management
5 231 (17.20%) Change Management
6 220 (16.38%) Service Delivery
7 198 (14.74%) Agile Software Development
8 192 (14.30%) Information Security
9 187 (13.92%) DevOps
10 159 (11.84%) Cybersecurity
11 148 (11.02%) ITSM
12 143 (10.65%) Major Incident Management
13 127 (9.46%) Security Operations
14 126 (9.38%) Continuous Improvement
15 102 (7.59%) SIEM
16 101 (7.52%) Root Cause Analysis
17 96 (7.15%) Time Management
18 95 (7.07%) Line Management
19 94 (7.00%) Site Reliability Engineering
20 90 (6.70%) Analytics
Programming Languages
1 117 (8.71%) SQL
2 114 (8.49%) Python
3 82 (6.11%) PowerShell
4 76 (5.66%) Java
5 52 (3.87%) JavaScript
6 41 (3.05%) C#
7 28 (2.08%) Bash Shell
8 20 (1.49%) C
8 20 (1.49%) Perl
9 12 (0.89%) C++
9 12 (0.89%) Shell Script
10 11 (0.82%) Ruby
11 8 (0.60%) T-SQL
12 7 (0.52%) Apex Code
12 7 (0.52%) Go
13 6 (0.45%) ABAP
13 6 (0.45%) PHP
13 6 (0.45%) SOQL
14 4 (0.30%) PL/SQL
14 4 (0.30%) SAPscript
Qualifications
1 88 (6.55%) CISSP
2 87 (6.48%) Degree
3 74 (5.51%) Security Cleared
4 73 (5.44%) CISM
5 67 (4.99%) ITIL Certification
6 56 (4.17%) SC Cleared
7 42 (3.13%) Microsoft Certification
8 39 (2.90%) CISA
9 36 (2.68%) Cisco Certification
10 26 (1.94%) CCNA
11 22 (1.64%) CEH
12 21 (1.56%) CCNP
13 20 (1.49%) MCSD
14 18 (1.34%) OSCP
15 16 (1.19%) ITIL Foundation Certificate
15 16 (1.19%) MCP
16 14 (1.04%) CCSA
16 14 (1.04%) IISP
17 13 (0.97%) SANS
18 11 (0.82%) DV Cleared
Quality Assurance & Compliance
1 271 (20.18%) SLA
2 131 (9.75%) ISO/IEC 27001
3 95 (7.07%) GDPR
4 39 (2.90%) QA
5 36 (2.68%) Cyber Essentials
6 32 (2.38%) ISO/IEC 20000
7 29 (2.16%) PCI DSS
8 24 (1.79%) BS25999
8 24 (1.79%) ISO 9001
9 23 (1.71%) NIST
10 22 (1.64%) Data Quality
11 17 (1.27%) COBIT
12 11 (0.82%) Cyber Essentials PLUS
12 11 (0.82%) GRC
13 9 (0.67%) NCSC
14 6 (0.45%) PMO
15 5 (0.37%) HIPAA
15 5 (0.37%) ITGC
16 4 (0.30%) 21 CFR Part 11
17 3 (0.22%) COSHH
System Software
1 191 (14.22%) Active Directory
2 55 (4.10%) VMware Infrastructure
3 52 (3.87%) Docker
4 34 (2.53%) Hyper-V
5 21 (1.56%) RHEV
6 13 (0.97%) Firmware
7 7 (0.52%) BitLocker
7 7 (0.52%) Virtual Machines
7 7 (0.52%) VMware ESXi
8 6 (0.45%) Virtual Desktop
9 5 (0.37%) vSphere
10 4 (0.30%) vCloud
11 3 (0.22%) Terminal Services
12 2 (0.15%) LXC
12 2 (0.15%) Microsoft App-V
12 2 (0.15%) zsh
13 1 (0.074%) Citrix Hypervisor
13 1 (0.074%) ProxySG
13 1 (0.074%) XenApp
Systems Management
1 83 (6.18%) Kubernetes
2 62 (4.62%) SCCM
2 62 (4.62%) Terraform
3 58 (4.32%) Ansible
4 52 (3.87%) Microsoft Intune
5 22 (1.64%) Grafana
6 20 (1.49%) ZABBIX
7 18 (1.34%) Graphite
7 18 (1.34%) Prometheus
8 16 (1.19%) QRadar
9 12 (0.89%) Computer Incident Response Team
9 12 (0.89%) Single Sign-On
10 10 (0.74%) Host Intrusion Detection System
11 9 (0.67%) Puppet
11 9 (0.67%) SCOM
12 8 (0.60%) Graylog
13 7 (0.52%) Opsgenie
14 6 (0.45%) Jamf Pro
14 6 (0.45%) Opscode Chef
14 6 (0.45%) WSUS
Vendors
1 397 (29.56%) Microsoft
2 123 (9.16%) VMware
3 88 (6.55%) ServiceNow
4 78 (5.81%) Cisco
5 59 (4.39%) Citrix
6 49 (3.65%) Oracle
7 40 (2.98%) Splunk
8 39 (2.90%) Meraki
9 32 (2.38%) SAP
10 31 (2.31%) Remedy
11 24 (1.79%) Google
11 24 (1.79%) Juniper
11 24 (1.79%) New Relic
12 22 (1.64%) HP
13 18 (1.34%) Apple
14 16 (1.19%) Salesforce.com
15 15 (1.12%) McAfee
16 14 (1.04%) AlienVault
16 14 (1.04%) Sophos
17 13 (0.97%) NetApp