Incident Management Job Trends

Incident Management
UK

The table below provides summary statistics and salary benchmarking for jobs requiring Incident Management skills. It covers permanent job vacancies from the 6 months leading up to 19 January 2026, with comparisons to the same periods in the previous two years.

6 months to
19 Jan 2026
Same period 2025 Same period 2024
Rank 203 215 229
Rank change year-on-year +12 +14 -12
Permanent jobs citing Incident Management 679 763 833
As % of all permanent jobs in the UK 1.11% 1.44% 1.40%
As % of the Processes & Methodologies category 1.38% 1.58% 1.56%
Number of salaries quoted 418 426 642
10th Percentile £27,000 £31,000 £29,440
25th Percentile £32,500 £41,250 £36,250
Median annual salary (50th Percentile) £53,375 £52,750 £49,000
Median % change year-on-year +1.18% +7.65% -2.00%
75th Percentile £73,750 £70,938 £65,000
90th Percentile £93,250 £97,250 £80,000
UK excluding London median annual salary £41,250 £47,500 £46,000
% change year-on-year -13.16% +3.26% +2.22%

All Process & Methodology Skills
UK

Incident Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 49,128 48,280 53,389
As % of all permanent jobs advertised in the UK 80.62% 90.90% 89.53%
Number of salaries quoted 28,894 23,393 40,832
10th Percentile £28,500 £35,000 £31,250
25th Percentile £37,500 £45,000 £42,000
Median annual salary (50th Percentile) £55,000 £60,000 £57,965
Median % change year-on-year -8.33% +3.51% -7.26%
75th Percentile £75,000 £80,000 £77,500
90th Percentile £95,000 £100,000 £97,500
UK excluding London median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% -9.09%

Incident Management
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings citing Incident Management relative to all permanent IT jobs advertised.

Incident Management job vacancy trend in the UK

Incident Management
Salary Trend

Salary distribution trend for jobs in the UK citing Incident Management.

Salary distribution trend for jobs in the UK citing Incident Management

Incident Management
Salary Histogram

Salary distribution for jobs citing Incident Management over the 6 months to 19 January 2026.

Salary histogram for Incident Management in the UK

Incident Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 19 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +11 639 £55,000 +3.77% 230
UK excluding London +11 439 £41,250 -13.16% 216
London +42 234 £72,500 +11.54% 60
South East +76 153 £41,875 -11.84% 73
Work from Home -43 132 £65,000 +18.18% 106
Midlands +25 107 £29,500 -32.57% 28
North of England -38 94 £49,375 -1.25% 51
East Midlands +23 63 £28,500 +14.00% 19
Yorkshire -25 59 £47,500 -20.83% 22
West Midlands +1 44 £45,000 -4.39% 9
South West -18 31 £50,346 -11.67% 22
North West -26 31 £55,625 +17.11% 23
East of England +12 25 £50,580 -12.03% 21
Scotland -22 18 £36,500 -11.52% 15
Northern Ireland +2 12 £43,500 - 4
North East -3 4 £105,000 +191.67% 7
Wales -1 1 £65,000 -27.78% 8

Incident Management
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 54 (7.95%) Microsoft Exchange
2 26 (3.83%) SharePoint
3 25 (3.68%) Exchange Server 2003
4 7 (1.03%) Anypoint
4 7 (1.03%) Appian
4 7 (1.03%) Confluence
5 6 (0.88%) Apache Airflow
6 3 (0.44%) IIS
6 3 (0.44%) Oracle SOA Suite
7 2 (0.29%) nginx
7 2 (0.29%) Skype for Business
8 1 (0.15%) Blackberry Enterprise Server
Applications
1 29 (4.27%) Microsoft Office
2 22 (3.24%) Microsoft Excel
3 7 (1.03%) Microsoft PowerPoint
4 2 (0.29%) MS Visio
5 1 (0.15%) Microsoft Project
Business Applications
1 59 (8.69%) SAP S/4HANA
2 15 (2.21%) Remedy ITSM
3 7 (1.03%) Shopify
4 5 (0.74%) Dynamics CRM
5 4 (0.59%) Markit EDM
6 2 (0.29%) Endur
6 2 (0.29%) EuroRunner
7 1 (0.15%) assyst
7 1 (0.15%) Carpe Diem
7 1 (0.15%) Elite 3E
7 1 (0.15%) Oracle EBS
7 1 (0.15%) SAP Business One
7 1 (0.15%) SAP ERP
7 1 (0.15%) SAP EWM
7 1 (0.15%) SAP PP
Cloud Services
1 167 (24.59%) Azure
2 133 (19.59%) Microsoft 365
3 68 (10.01%) AWS
4 53 (7.81%) SaaS
5 41 (6.04%) Entra ID
6 29 (4.27%) Azure DevOps
7 25 (3.68%) Azure Monitor
8 21 (3.09%) Datadog
8 21 (3.09%) GCP
9 20 (2.95%) GitHub
10 19 (2.80%) Power Platform
11 18 (2.65%) GitHub Actions
11 18 (2.65%) Serverless
12 13 (1.91%) PaaS
13 12 (1.77%) Cloud Computing
14 11 (1.62%) Azure Functions
14 11 (1.62%) Azure Storage
15 10 (1.47%) Amazon CloudWatch
15 10 (1.47%) OneDrive
16 9 (1.33%) AWS CloudFormation
Communications & Networking
1 85 (12.52%) DNS
2 80 (11.78%) DHCP
3 46 (6.77%) Firewall
4 33 (4.86%) VPN
5 20 (2.95%) WAN
6 18 (2.65%) Network Security
6 18 (2.65%) TCP/IP
7 12 (1.77%) SD-WAN
8 11 (1.62%) Wireless
9 8 (1.18%) Remote Desktop
10 7 (1.03%) VLAN
10 7 (1.03%) Wi-Fi
11 6 (0.88%) SAN
12 5 (0.74%) LAN
13 4 (0.59%) BGP
13 4 (0.59%) Internet
13 4 (0.59%) Intrusion Detection
13 4 (0.59%) WebEx
14 3 (0.44%) MPLS
14 3 (0.44%) NAS
Database & Business Intelligence
1 27 (3.98%) Oracle Database
2 26 (3.83%) Oracle Database 10g
3 15 (2.21%) Power BI
4 14 (2.06%) GIS
5 12 (1.77%) Azure SQL Database
5 12 (1.77%) SQL Server
6 11 (1.62%) Relational Database
7 8 (1.18%) NoSQL
8 7 (1.03%) Data Warehouse
9 6 (0.88%) Big Data
9 6 (0.88%) MySQL
10 5 (0.74%) MongoDB
11 4 (0.59%) DynamoDB
11 4 (0.59%) Flink
11 4 (0.59%) Metadata
11 4 (0.59%) Pinecone
11 4 (0.59%) Weaviate
12 3 (0.44%) Amazon RDS
12 3 (0.44%) Tableau
13 2 (0.29%) Elasticsearch
Development Applications
1 51 (7.51%) JIRA
2 17 (2.50%) Jenkins
3 15 (2.21%) GitLab
4 10 (1.47%) Git
5 6 (0.88%) Eclipse
6 2 (0.29%) Jaeger
6 2 (0.29%) MLflow
6 2 (0.29%) Sonatype Nexus
7 1 (0.15%) Bitbucket
7 1 (0.15%) Burp Suite
7 1 (0.15%) MSI
7 1 (0.15%) TeamCity
7 1 (0.15%) Visual Studio
7 1 (0.15%) Vite
7 1 (0.15%) webpack
General
1 298 (43.89%) Social Skills
2 203 (29.90%) Finance
3 82 (12.08%) Marketing
4 80 (11.78%) Analytical Skills
5 75 (11.05%) Law
6 69 (10.16%) Manufacturing
7 45 (6.63%) Legal
8 41 (6.04%) Banking
9 33 (4.86%) Fire and Rescue
10 23 (3.39%) Organisational Skills
10 23 (3.39%) Police
11 22 (3.24%) Aviation
12 21 (3.09%) Retail
12 21 (3.09%) Telecoms
13 18 (2.65%) Documentation Skills
14 14 (2.06%) Public Sector
15 13 (1.91%) Inclusion and Diversity
16 11 (1.62%) Influencing Skills
16 11 (1.62%) Presentation Skills
17 9 (1.33%) Financial Institution
Job Titles
1 161 (23.71%) Analyst
2 98 (14.43%) Senior
3 93 (13.70%) Support Engineer
4 69 (10.16%) IT Support
5 66 (9.72%) Senior Analyst
6 63 (9.28%) Lead
7 58 (8.54%) SAP Analyst
8 51 (7.51%) Applications Support
9 44 (6.48%) Service Manager
10 42 (6.19%) Support Analyst
11 40 (5.89%) Applications Engineer
12 35 (5.15%) Applications Support Engineer
12 35 (5.15%) IT Engineer
12 35 (5.15%) Operations Manager
13 31 (4.57%) IT Support Engineer
14 30 (4.42%) 2nd Line Support
14 30 (4.42%) Developer
14 30 (4.42%) Service Analyst
15 29 (4.27%) Incident Manager
16 28 (4.12%) IT Manager
Libraries, Frameworks & Software Standards
1 16 (2.36%) REST
2 14 (2.06%) React
3 13 (1.91%) .NET
3 13 (1.91%) XML
4 10 (1.47%) OAuth
4 10 (1.47%) SAML
5 9 (1.33%) JSON
5 9 (1.33%) Node.js
6 8 (1.18%) Kafka
6 8 (1.18%) SOAP
7 7 (1.03%) Web Services
8 6 (0.88%) Django
8 6 (0.88%) Elastic Stack
8 6 (0.88%) FastAPI
8 6 (0.88%) HTML
8 6 (0.88%) RESTful
8 6 (0.88%) WPF
9 5 (0.74%) CSS
9 5 (0.74%) GraphQL
10 4 (0.59%) ADO
Miscellaneous
1 37 (5.45%) Driving Licence
2 31 (4.57%) Management Information System
3 30 (4.42%) Enterprise Software
4 24 (3.53%) Robotics
5 22 (3.24%) Cloud Native
6 20 (2.95%) Onboarding
7 19 (2.80%) Self-Motivation
8 18 (2.65%) Cyber Threat
9 13 (1.91%) Product Ownership
10 12 (1.77%) Security Operations Centre
10 12 (1.77%) Security Posture
11 11 (1.62%) SCADA
12 9 (1.33%) Data Centre
13 8 (1.18%) Virtual Team
14 7 (1.03%) CMDB
14 7 (1.03%) Data Protection Act
14 7 (1.03%) Low-Code
15 6 (0.88%) Data Structures
15 6 (0.88%) Reinsurance
15 6 (0.88%) Video Conferencing
Operating Systems
1 184 (27.10%) Windows
2 68 (10.01%) Windows Server
3 47 (6.92%) Linux
4 38 (5.60%) Unix
5 31 (4.57%) Windows 7
6 29 (4.27%) Windows 10
7 26 (3.83%) HPUX
7 26 (3.83%) Solaris
8 25 (3.68%) Windows Server 2003
9 22 (3.24%) Windows Server 2008
10 15 (2.21%) Mac OS
11 12 (1.77%) Apple iOS
12 7 (1.03%) VMS
13 5 (0.74%) Android
14 4 (0.59%) Red Hat Enterprise Linux
14 4 (0.59%) Windows Server 2019
15 1 (0.15%) Ubuntu
15 1 (0.15%) Windows Mobile
Processes & Methodologies
1 288 (42.42%) Problem-Solving
2 235 (34.61%) ITIL
3 162 (23.86%) Continuous Improvement
4 143 (21.06%) Service Management
5 122 (17.97%) Change Management
6 121 (17.82%) Incident Response
7 120 (17.67%) Problem Management
8 114 (16.79%) ITSM
9 104 (15.32%) DevOps
10 102 (15.02%) Service Delivery
11 95 (13.99%) Cybersecurity
11 95 (13.99%) Root Cause Analysis
12 91 (13.40%) Agile
13 90 (13.25%) Customer Service
14 79 (11.63%) Technical Leadership
15 73 (10.75%) Observability
16 65 (9.57%) User Acceptance Testing
17 64 (9.43%) Logistics
18 62 (9.13%) CI/CD
18 62 (9.13%) Data Management
Programming Languages
1 91 (13.40%) PowerShell
2 90 (13.25%) SQL
3 54 (7.95%) Python
4 48 (7.07%) JavaScript
5 26 (3.83%) Perl
6 24 (3.53%) Bash
7 20 (2.95%) Java
8 16 (2.36%) C#
9 11 (1.62%) Go
10 10 (1.47%) Kusto Query Language
11 8 (1.18%) TypeScript
12 7 (1.03%) Shell Script
13 5 (0.74%) Bicep
14 1 (0.15%) ABAP
14 1 (0.15%) Apex Code
14 1 (0.15%) Groovy
14 1 (0.15%) T-SQL
14 1 (0.15%) VB.NET
Qualifications
1 98 (14.43%) Security Cleared
2 83 (12.22%) Degree
3 74 (10.90%) SC Cleared
4 34 (5.01%) DV Cleared
5 33 (4.86%) ITIL Foundation Certificate
6 32 (4.71%) CISSP
7 25 (3.68%) Cisco Certification
8 19 (2.80%) Computer Science Degree
9 18 (2.65%) Microsoft Certification
10 17 (2.50%) CISM
11 16 (2.36%) PMI Certification
11 16 (2.36%) PMP
12 15 (2.21%) Azure Certification
12 15 (2.21%) CCNA
13 12 (1.77%) CCNP
14 10 (1.47%) AWS Certification
14 10 (1.47%) MCP
15 8 (1.18%) ITIL Certification
15 8 (1.18%) Master's Degree
16 7 (1.03%) Network+ Certification
Quality Assurance & Compliance
1 122 (17.97%) SLA
2 71 (10.46%) QA
3 53 (7.81%) ISO/IEC 27001
4 47 (6.92%) GDPR
5 46 (6.77%) NIST
6 42 (6.19%) Cyber Essentials
7 16 (2.36%) Cyber Essentials PLUS
8 7 (1.03%) PCI DSS
8 7 (1.03%) Sarbanes-Oxley
9 6 (0.88%) GRC
10 5 (0.74%) SOC 2
11 3 (0.44%) ISO/IEC 27005
11 3 (0.44%) ITGC
11 3 (0.44%) JSP 440
11 3 (0.44%) NCSC
12 2 (0.29%) Accessibility
12 2 (0.29%) ISO/IEC 20000
12 2 (0.29%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 2 (0.29%) NIST 800
12 2 (0.29%) PMO
System Software
1 149 (21.94%) Active Directory
2 33 (4.86%) Docker
3 23 (3.39%) VMware Infrastructure
4 16 (2.36%) Hyper-V
5 14 (2.06%) Virtual Machines
6 7 (1.03%) vSphere
7 3 (0.44%) Firmware
8 2 (0.29%) BitLocker
8 2 (0.29%) NFS
8 2 (0.29%) vCloud
8 2 (0.29%) XenDesktop
9 1 (0.15%) Virtual Desktop
9 1 (0.15%) VMware ESXi
9 1 (0.15%) VMware NSX
Systems Management
1 45 (6.63%) Terraform
2 40 (5.89%) Kubernetes
3 32 (4.71%) Ansible
3 32 (4.71%) Microsoft Intune
4 23 (3.39%) Grafana
5 20 (2.95%) SCCM
6 15 (2.21%) Prometheus
7 7 (1.03%) Argo
8 6 (0.88%) Kibana
9 5 (0.74%) CSIRT
9 5 (0.74%) Single Sign-On
10 4 (0.59%) QRadar
11 3 (0.44%) ArcSight ESM
11 3 (0.44%) Computer Emergency Response Teams
11 3 (0.44%) Jamf Pro
12 2 (0.29%) Docker Swarm
12 2 (0.29%) Nagios
12 2 (0.29%) PaperCut
12 2 (0.29%) RSA Archer
12 2 (0.29%) vCenter Server
Vendors
1 181 (26.66%) Microsoft
2 76 (11.19%) SAP
3 69 (10.16%) ServiceNow
4 57 (8.39%) VMware
5 42 (6.19%) Oracle
6 27 (3.98%) Remedy
7 24 (3.53%) Cisco
8 23 (3.39%) Atlassian
9 16 (2.36%) Splunk
10 13 (1.91%) Apple
11 12 (1.77%) Citrix
12 11 (1.62%) BMC
12 11 (1.62%) Dell
12 11 (1.62%) IBM
13 10 (1.47%) MuleSoft
14 9 (1.33%) HP
14 9 (1.33%) Palo Alto
15 8 (1.18%) Epicor
15 8 (1.18%) IFS
16 7 (1.03%) Workday