Period
to

The following table provides summary statistics for permanent job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 28 May 2022 with a comparison to the same period in the previous 2 years.

Incident Management
UK
6 months to
28 May 2022
Same period 2021 Same period 2020
Rank 270 282 241
Rank change year-on-year +12 -41 +8
Permanent jobs citing Incident Management 2,418 1,115 1,284
As % of all permanent jobs advertised in the UK 1.45% 1.19% 1.42%
As % of the Processes & Methodologies category 1.52% 1.27% 1.53%
Number of salaries quoted 1,703 794 974
10th Percentile £24,770 £27,860 £25,500
25th Percentile £32,500 £36,250 £31,250
Median annual salary (50th Percentile) £47,500 £52,500 £45,000
Median % change year-on-year -9.52% +16.67% +5.88%
75th Percentile £63,750 £66,750 £62,500
90th Percentile £80,000 £81,250 £75,000
UK excluding London median annual salary £42,500 £45,000 £42,500
% change year-on-year -5.56% +5.88% +6.25%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 158,742 87,651 83,958
As % of all permanent IT jobs advertised in the UK 95.09% 93.48% 92.90%
Number of salaries quoted 82,374 64,905 67,495
10th Percentile £34,000 £32,500 £31,250
25th Percentile £44,750 £41,250 £40,623
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - +4.76%
75th Percentile £80,000 £75,000 £73,750
90th Percentile £96,250 £90,000 £90,000
UK excluding London median annual salary £52,500 £48,500 £47,500
% change year-on-year +8.25% +2.11% +5.56%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a proportion of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Salary Trend

3-month moving average salary quoted in jobs citing Incident Management.

Salary trend for Incident Management in the UK

Incident Management
Salary Histogram

Salary distribution for jobs citing Incident Management over the 6 months to 28 May 2022.

Salary histogram for Incident Management in the UK

Incident Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 28 May 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +17 2,163 £47,500 -9.52% 237
UK excluding London +39 1,467 £42,500 -5.56% 197
Work from Home +64 895 £50,000 +1.01% 54
London -43 780 £62,000 -4.62% 55
North of England +81 433 £40,000 -11.11% 69
South East +4 338 £45,000 -13.46% 43
Midlands +45 271 £39,129 -3.39% 26
East of England +12 228 £50,000 +14.29% 32
North West +30 222 £37,500 -21.05% 38
West Midlands +49 190 £42,500 +3.66% 16
Yorkshire +28 137 £42,948 -4.56% 23
South West -3 109 £41,500 -4.60% 12
Scotland -31 88 £37,893 +1.05% 12
East Midlands -8 75 £34,250 +1.48% 9
North East +48 74 £30,000 -1.64% 8
Wales -48 17 £26,500 -29.33% 5
Northern Ireland -10 6 £53,750 -

For the 6 months to 28 May 2022, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Incident Management.

1 1,002 (41.44%) ITIL
2 734 (30.36%) Social Skills
3 723 (29.90%) Windows
4 721 (29.82%) Microsoft
5 615 (25.43%) Azure
6 518 (21.42%) SLA
7 512 (21.17%) Problem Management
8 495 (20.47%) Active Directory
9 492 (20.35%) Change Management
10 479 (19.81%) Service Management
11 432 (17.87%) Service Delivery
11 432 (17.87%) Problem-Solving
12 391 (16.17%) Finance
13 390 (16.13%) Microsoft 365
14 380 (15.72%) Management Information System
15 379 (15.67%) AWS
16 369 (15.26%) Agile
17 364 (15.05%) Cybersecurity
18 358 (14.81%) Security Cleared
19 342 (14.14%) Information Security
20 328 (13.56%) Linux
21 312 (12.90%) Major Incident Management
22 305 (12.61%) DevOps
23 294 (12.16%) Windows Server
24 287 (11.87%) ITSM
25 273 (11.29%) Analytical Skills
26 267 (11.04%) SQL
27 264 (10.92%) Firewall
28 262 (10.84%) Mentoring
29 250 (10.34%) Degree

Incident Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 143 (5.91%) SharePoint
2 88 (3.64%) MS Exchange
3 64 (2.65%) Confluence
4 54 (2.23%) IIS
5 52 (2.15%) Elasticsearch
6 37 (1.53%) Apache
7 32 (1.32%) Exchange Server 2013
8 27 (1.12%) Skype for Business
9 23 (0.95%) Tomcat
10 22 (0.91%) Cloud Foundry
11 21 (0.87%) Apache Spark
12 19 (0.79%) Oracle Workflow
13 18 (0.74%) CMS
13 18 (0.74%) Exchange Server 2010
14 17 (0.70%) JBoss
14 17 (0.70%) WebLogic
15 16 (0.66%) Blackberry Enterprise Server
15 16 (0.66%) nginx
16 15 (0.62%) Exchange Server 2007
17 13 (0.54%) Oracle SOA Suite
Applications
1 233 (9.64%) Microsoft Office
2 168 (6.95%) Microsoft Excel
3 62 (2.56%) Microsoft PowerPoint
4 14 (0.58%) Chatbot
4 14 (0.58%) MS Visio
5 8 (0.33%) Campfire
6 3 (0.12%) Spreadsheet
Business Applications
1 17 (0.70%) Sentinel
2 15 (0.62%) Temenos T24
3 13 (0.54%) ScheduALL
4 12 (0.50%) Remedy ITSM
5 7 (0.29%) Salesforce.com CRM
5 7 (0.29%) SAP GTS
6 2 (0.083%) BASE24
6 2 (0.083%) Dynamics CRM
7 1 (0.041%) Cognos Business Intelligence
7 1 (0.041%) Distributed Ledger
7 1 (0.041%) Kondor
7 1 (0.041%) Oracle Cash Management
7 1 (0.041%) Oracle Payables
7 1 (0.041%) Oracle Receivables
7 1 (0.041%) PlanetPress Connect
7 1 (0.041%) SAP CO
7 1 (0.041%) SAP FI/CO
7 1 (0.041%) SAP S/4HANA
7 1 (0.041%) Sonata
7 1 (0.041%) Summit
Cloud Services
1 615 (25.43%) Azure
2 390 (16.13%) Microsoft 365
3 379 (15.67%) AWS
4 158 (6.53%) Azure Active Directory
5 147 (6.08%) PaaS
6 130 (5.38%) SaaS
7 129 (5.33%) GCP
8 115 (4.76%) IaaS
9 51 (2.11%) OneDrive
10 49 (2.03%) Mimecast
11 46 (1.90%) AWS CloudFormation
11 46 (1.90%) Serverless
12 45 (1.86%) Power Platform
13 42 (1.74%) Amazon S3
14 40 (1.65%) Cloud Computing
15 36 (1.49%) AWS Lambda
16 32 (1.32%) GitHub
16 32 (1.32%) Heroku
17 30 (1.24%) Virtual Private Cloud
18 28 (1.16%) Amazon EC2
Communications & Networking
1 264 (10.92%) Firewall
2 190 (7.86%) DNS
3 139 (5.75%) WAN
4 131 (5.42%) DHCP
5 124 (5.13%) TCP/IP
6 123 (5.09%) LAN
7 101 (4.18%) Network Security
8 82 (3.39%) VPN
9 60 (2.48%) Wireless
10 44 (1.82%) Wi-Fi
11 41 (1.70%) SSL
12 40 (1.65%) SAN
13 39 (1.61%) Intrusion Detection
13 39 (1.61%) SD-WAN
13 39 (1.61%) VLAN
14 37 (1.53%) Cisco Nexus
15 36 (1.49%) MPLS
15 36 (1.49%) NetScaler
16 34 (1.41%) HTTP
17 32 (1.32%) Cisco ASA
Database & Business Intelligence
1 180 (7.44%) SQL Server
2 66 (2.73%) Relational Database
3 55 (2.27%) PostgreSQL
4 48 (1.99%) Data Warehouse
5 32 (1.32%) Redis
6 31 (1.28%) Amazon RDS
7 29 (1.20%) RDBMS
8 27 (1.12%) Big Data
9 26 (1.08%) MySQL
10 19 (0.79%) Oracle Database
10 19 (0.79%) Oracle Reports
10 19 (0.79%) Power BI
11 15 (0.62%) SQL Server Integration Services
12 13 (0.54%) BigQuery
13 11 (0.45%) MongoDB
14 9 (0.37%) DB2
14 9 (0.37%) Looker
14 9 (0.37%) SQL Server Reporting Services
15 8 (0.33%) Enterprise Data Warehouse
16 7 (0.29%) Apache Hive
Development Applications
1 108 (4.47%) JIRA
2 63 (2.61%) Git (software)
3 54 (2.23%) Jenkins
4 35 (1.45%) Bitbucket
5 17 (0.70%) CircleCI
6 16 (0.66%) Cypress.io
7 15 (0.62%) Cucumber
7 15 (0.62%) GitLab
7 15 (0.62%) Oracle Forms
7 15 (0.62%) RSpec
7 15 (0.62%) TeamCity
7 15 (0.62%) webpack
8 13 (0.54%) Gerrit
9 11 (0.45%) Selenium
10 10 (0.41%) Metasploit
10 10 (0.41%) Octopus Deploy
10 10 (0.41%) ScriptRunner
10 10 (0.41%) Team Foundation Server
11 8 (0.33%) Artifactory
11 8 (0.33%) SonarQube
General
1 734 (30.36%) Social Skills
2 391 (16.17%) Finance
3 273 (11.29%) Analytical Skills
4 191 (7.90%) Public Sector
5 152 (6.29%) Legal
6 127 (5.25%) Inclusion and Diversity
7 111 (4.59%) Banking
8 92 (3.80%) Retail
9 86 (3.56%) Organisational Skills
10 77 (3.18%) Marketing
11 68 (2.81%) Law
12 66 (2.73%) Influencing Skills
12 66 (2.73%) Presentation Skills
13 65 (2.69%) Telecoms
14 64 (2.65%) Manufacturing
15 30 (1.24%) Games
16 24 (0.99%) Investment Banking
17 20 (0.83%) Documentation Skills
17 20 (0.83%) Financial Institution
18 19 (0.79%) Advertising
Job Titles
1 560 (23.16%) Analyst
2 186 (7.69%) Service Analyst
2 186 (7.69%) Service Manager
3 159 (6.58%) Service Desk Analyst
4 127 (5.25%) Support Engineer
5 119 (4.92%) DevOps Engineer
5 119 (4.92%) IT Manager
6 114 (4.71%) Support Analyst
7 113 (4.67%) IT Support
8 97 (4.01%) Security Analyst
9 89 (3.68%) Incident Manager
10 88 (3.64%) Cloud Engineer
10 88 (3.64%) Infrastructure Engineer
11 86 (3.56%) Team Leader
12 84 (3.47%) IT Analyst
13 80 (3.31%) Security Manager
14 77 (3.18%) Incident Analyst
15 73 (3.02%) Administrator
16 70 (2.89%) Network Engineer
17 62 (2.56%) Delivery Manager
Libraries, Frameworks & Software Standards
1 63 (2.61%) .NET
2 48 (1.99%) Node.js
3 29 (1.20%) Elastic Stack
4 22 (0.91%) JSON
5 19 (0.79%) Web Services
6 17 (0.70%) HTML
7 16 (0.66%) RabbitMQ
7 16 (0.66%) Ruby on Rails
8 15 (0.62%) Django
8 15 (0.62%) IBM Integration Bus
8 15 (0.62%) Jest
8 15 (0.62%) Memcached
8 15 (0.62%) Nuxt
8 15 (0.62%) React
8 15 (0.62%) Sass
8 15 (0.62%) Vue.js
8 15 (0.62%) Vuex
9 13 (0.54%) ActiveMQ
9 13 (0.54%) OLE
9 13 (0.54%) REST
Miscellaneous
1 380 (15.72%) Management Information System
2 166 (6.87%) Self-Motivation
3 117 (4.84%) Data Centre
4 72 (2.98%) Cloud Native
5 60 (2.48%) Cyberthreat
6 59 (2.44%) User Experience
7 51 (2.11%) Public Cloud
7 51 (2.11%) Virtual Team
8 45 (1.86%) Data Protection Act
9 44 (1.82%) Replication
10 43 (1.78%) Security Operations Centre
11 40 (1.65%) PKI
12 35 (1.45%) CMDB
12 35 (1.45%) NHS
13 34 (1.41%) Enterprise Software
14 32 (1.32%) Hybrid Cloud
15 29 (1.20%) Cyberattack
16 24 (0.99%) iPhone
16 24 (0.99%) Legacy Systems
17 23 (0.95%) Blog
Operating Systems
1 723 (29.90%) Windows
2 328 (13.56%) Linux
3 294 (12.16%) Windows Server
4 232 (9.59%) Windows 10
5 130 (5.38%) Windows Server 2012
6 115 (4.76%) Windows Server 2016
7 109 (4.51%) Unix
8 85 (3.52%) Windows Server 2019
9 65 (2.69%) Windows Server 2008
10 41 (1.70%) Windows 7
11 35 (1.45%) Apple iOS
12 33 (1.36%) Android
13 29 (1.20%) Red Hat Enterprise Linux
14 28 (1.16%) Mac OS X
15 23 (0.95%) Solaris
16 20 (0.83%) Mac OS
16 20 (0.83%) Windows Server 2003
17 10 (0.41%) Ubuntu
18 7 (0.29%) Debian
19 6 (0.25%) CentOS
Processes & Methodologies
1 1,002 (41.44%) ITIL
2 512 (21.17%) Problem Management
3 492 (20.35%) Change Management
4 479 (19.81%) Service Management
5 432 (17.87%) Problem-Solving
5 432 (17.87%) Service Delivery
6 369 (15.26%) Agile
7 364 (15.05%) Cybersecurity
8 342 (14.14%) Information Security
9 312 (12.90%) Major Incident Management
10 305 (12.61%) DevOps
11 287 (11.87%) ITSM
12 262 (10.84%) Mentoring
13 231 (9.55%) Continuous Improvement
14 201 (8.31%) Risk Management
15 193 (7.98%) Stakeholder Management
16 186 (7.69%) Analytics
17 172 (7.11%) Security Operations
18 164 (6.78%) CI/CD
19 153 (6.33%) Root Cause Analysis
Programming Languages
1 267 (11.04%) SQL
2 234 (9.68%) Python
3 229 (9.47%) PowerShell
4 91 (3.76%) Java
5 75 (3.10%) Bash
6 72 (2.98%) JavaScript
7 54 (2.23%) C#
8 47 (1.94%) Shell Script
9 36 (1.49%) Perl
10 32 (1.32%) C
11 31 (1.28%) Ruby
12 27 (1.12%) C++
13 26 (1.08%) PL/SQL
14 25 (1.03%) Groovy
15 24 (0.99%) T-SQL
16 22 (0.91%) TypeScript
17 21 (0.87%) VB.NET
18 19 (0.79%) PHP
19 17 (0.70%) Go
20 15 (0.62%) ES6
Qualifications
1 358 (14.81%) Security Cleared
2 250 (10.34%) Degree
3 224 (9.26%) SC Cleared
4 134 (5.54%) CISSP
5 130 (5.38%) Microsoft Certification
6 96 (3.97%) Cisco Certification
7 84 (3.47%) DBS Check
8 83 (3.43%) CISM
9 60 (2.48%) CCNA
10 57 (2.36%) CCNP
10 57 (2.36%) ITIL Certification
11 56 (2.32%) ITIL Foundation Certificate
12 55 (2.27%) BPSS Clearance
13 47 (1.94%) MCSE
14 39 (1.61%) MCSA
15 27 (1.12%) CRISC
15 27 (1.12%) MCITP
16 25 (1.03%) CISA
16 25 (1.03%) MCP
17 22 (0.91%) DV Cleared
Quality Assurance & Compliance
1 518 (21.42%) SLA
2 214 (8.85%) ISO/IEC 27001
3 133 (5.50%) GDPR
4 85 (3.52%) Cyber Essentials
5 67 (2.77%) PCI DSS
6 60 (2.48%) GRC
7 59 (2.44%) NIST
8 52 (2.15%) QA
9 47 (1.94%) Cyber Essentials PLUS
10 33 (1.36%) NCSC
11 20 (0.83%) ISO 22301
12 18 (0.74%) Data Quality
13 12 (0.50%) ISO/IEC 27005
14 10 (0.41%) BS7799
14 10 (0.41%) ISAE 3402
14 10 (0.41%) ISO 31000
14 10 (0.41%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
15 8 (0.33%) Accessibility
15 8 (0.33%) COBIT
15 8 (0.33%) ISO 9001
System Software
1 495 (20.47%) Active Directory
2 155 (6.41%) VMware Infrastructure
3 123 (5.09%) Docker
4 82 (3.39%) Hyper-V
5 51 (2.11%) vSphere
6 45 (1.86%) VMware ESXi
7 41 (1.70%) Virtual Machines
8 30 (1.24%) XenApp
9 26 (1.08%) Terminal Services
10 21 (0.87%) BitLocker
10 21 (0.87%) Virtual Desktop
11 20 (0.83%) Citrix Hypervisor
12 17 (0.70%) Firmware
13 11 (0.45%) Microsoft App-V
14 10 (0.41%) XenDesktop
15 7 (0.29%) iptables
16 6 (0.25%) NFS
17 4 (0.17%) OpenSSH
17 4 (0.17%) Virtual Servers
17 4 (0.17%) VMware Workstation
Systems Management
1 180 (7.44%) Kubernetes
2 129 (5.33%) Terraform
3 114 (4.71%) SCCM
4 72 (2.98%) Microsoft Intune
5 62 (2.56%) Ansible
6 43 (1.78%) FortiGate
7 39 (1.61%) Kibana
8 31 (1.28%) WSUS
9 26 (1.08%) NetBackup
10 21 (0.87%) Puppet
11 19 (0.79%) Opsgenie
11 19 (0.79%) ZABBIX
12 18 (0.74%) Prometheus
13 17 (0.70%) vCenter Server
14 16 (0.66%) Cisco CUCM
14 16 (0.66%) Single Sign-On
15 15 (0.62%) ServiceCenter
16 14 (0.58%) CASB
16 14 (0.58%) HAProxy
16 14 (0.58%) SCVMM
Vendors
1 721 (29.82%) Microsoft
2 219 (9.06%) VMware
3 216 (8.93%) Cisco
4 191 (7.90%) Citrix
5 140 (5.79%) ServiceNow
6 123 (5.09%) Oracle
7 75 (3.10%) Google
7 75 (3.10%) Palo Alto
8 70 (2.89%) CheckPoint
9 69 (2.85%) NEC
9 69 (2.85%) Northgate
10 66 (2.73%) Fortinet
11 63 (2.61%) HP
12 55 (2.27%) F5
13 51 (2.11%) Apple
14 46 (1.90%) Red Hat
15 44 (1.82%) Veeam
16 39 (1.61%) Atlassian
17 38 (1.57%) SAP
18 37 (1.53%) Dell