Period
to 20 August 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 20 August 2018 with a comparison to the same period in the previous 2 years.

Incident Management
UK
6 months to
20 Aug 2018
Same period 2017 Same period 2016
Rank 230 273 234
Rank change year-on-year +43 -39 -2
Permanent jobs citing Incident Management 2,600 2,229 2,929
As % of all permanent IT jobs advertised in the UK 1.54% 1.27% 1.49%
As % of the Processes & Methodologies category 1.69% 1.38% 1.64%
Number of salaries quoted 1,914 1,671 2,313
UK median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% -
10th Percentile £23,000 £25,000 £24,000
90th Percentile £72,500 £80,000 £72,500
UK excluding London median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - -

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 153,965 161,029 179,081
As % of all permanent IT jobs advertised in the UK 91.10% 91.53% 90.83%
Number of salaries quoted 122,609 128,176 149,466
UK median annual salary £50,000 £50,000 £48,000
Median salary % change year-on-year - +4.17% +1.05%
10th Percentile £29,000 £28,000 £27,500
90th Percentile £82,500 £80,000 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +0.71%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a percentage of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management.

Salary trend for Incident Management in the UK

Incident Management
Salary Histogram

The salary distribution of IT jobs citing Incident Management over the 6 months to 20 August 2018.

Salary histogram for Incident Management in the UK

Incident Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 20 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +42 2,406 £45,000 - 196
UK excluding London +95 1,785 £42,500 +6.25% 154
London -55 720 £50,000 -13.04% 56
South East +114 609 £45,000 +9.76% 41
North of England +96 462 £40,000 +14.29% 34
Midlands +32 280 £40,000 - 23
North West +84 276 £38,500 +2.67% 17
East of England +55 192 £47,500 +5.56% 25
Yorkshire +90 167 £40,000 +25.00% 12
West Midlands +7 160 £40,000 - 16
South West +27 159 £42,500 -5.56% 17
East Midlands +37 124 £43,500 +24.29% 7
Scotland +18 61 £40,963 -13.76% 12
Wales -9 27 £42,500 +6.25%
North East -27 19 £40,000 +45.45% 5
Northern Ireland +13 13 £21,000 -10.64% 1
Channel Islands - 1 - - 1

For the 6 months to 20 August 2018, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Incident Management.

1 1,158 (44.54%) ITIL
2 770 (29.62%) Windows
3 750 (28.85%) Problem Management
4 743 (28.58%) Service Management
5 707 (27.19%) Microsoft
6 676 (26.00%) Finance
7 486 (18.69%) Active Directory
8 467 (17.96%) SLA
9 439 (16.88%) Change Management
10 409 (15.73%) Problem-Solving
11 386 (14.85%) Information Security
12 384 (14.77%) Cisco
13 382 (14.69%) Linux
14 330 (12.69%) VMware
15 304 (11.69%) Firewall
16 303 (11.65%) Service Delivery
17 297 (11.42%) Windows Server
18 296 (11.38%) Root Cause Analysis
19 281 (10.81%) Analytical Skills
20 277 (10.65%) LAN
21 272 (10.46%) Cisco Certification
22 271 (10.42%) Management Information System
23 267 (10.27%) Microsoft Office
24 264 (10.15%) VMware Infrastructure
25 263 (10.12%) ITSM
26 259 (9.96%) Degree
27 258 (9.92%) SQL
28 257 (9.88%) WAN
29 252 (9.69%) ITIL V3
30 223 (8.58%) SIEM

Incident Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 131 (5.04%) MS Exchange
2 113 (4.35%) IIS
3 76 (2.92%) SharePoint
4 71 (2.73%) Exchange Server 2013
5 66 (2.54%) Skype for Business
6 55 (2.12%) Exchange Server 2010
7 30 (1.15%) Exchange Server 2007
8 28 (1.08%) Confluence
9 27 (1.04%) Apache
10 20 (0.77%) Blackberry Enterprise Server
10 20 (0.77%) Tomcat
11 19 (0.73%) WebSphere
12 18 (0.69%) CMS
13 13 (0.50%) WebLogic
14 11 (0.42%) JBoss
14 11 (0.42%) SharePoint Server
15 7 (0.27%) SAS
15 7 (0.27%) SharePoint 2013
16 5 (0.19%) MQSeries
17 4 (0.15%) IBM Notes
Applications
1 267 (10.27%) Microsoft Office
2 91 (3.50%) Microsoft Excel
3 42 (1.62%) Microsoft PowerPoint
4 22 (0.85%) Microsoft Project
5 21 (0.81%) MS Visio
6 7 (0.27%) SPSS
7 5 (0.19%) AutoCAD
8 4 (0.15%) Acrobat
9 1 (0.038%) Adobe Captivate
9 1 (0.038%) Camtasia
9 1 (0.038%) Spreadsheet
Business Applications
1 19 (0.73%) Dynamics CRM
2 14 (0.54%) Markit EDM
3 11 (0.42%) Dynamics AX
3 11 (0.42%) Remedy ITSM
4 7 (0.27%) assyst
4 7 (0.27%) SAP SRM
4 7 (0.27%) Sentinel
5 6 (0.23%) OpenText VIM for SAP
5 6 (0.23%) SAP MDG
5 6 (0.23%) SAP MM
6 5 (0.19%) Eloqua
7 4 (0.15%) Maximo
7 4 (0.15%) Oracle Cash Management
7 4 (0.15%) Oracle EBS
7 4 (0.15%) Oracle Payables
7 4 (0.15%) Oracle Receivables
7 4 (0.15%) Salesforce.com CRM
7 4 (0.15%) SAP ERP
8 3 (0.12%) Temenos T24
8 3 (0.12%) thinkFolio
Cloud Services
1 176 (6.77%) Office 365
2 170 (6.54%) Microsoft Azure
3 114 (4.38%) Amazon AWS
4 50 (1.92%) SaaS
5 35 (1.35%) PaaS
6 30 (1.15%) IaaS
7 23 (0.88%) Amazon CloudWatch
8 14 (0.54%) Akamai
9 13 (0.50%) Mimecast
10 9 (0.35%) Dynamics 365
10 9 (0.35%) OpenShift
11 5 (0.19%) Azure Active Directory
12 4 (0.15%) G Suite
13 3 (0.12%) Adobe Analytics
13 3 (0.12%) Amazon S3
14 2 (0.077%) Amazon Kinesis
14 2 (0.077%) Cloud Computing
14 2 (0.077%) Google Cloud Platform
14 2 (0.077%) IBM Cloud
14 2 (0.077%) SoftLayer
Communications & Networking
1 304 (11.69%) Firewall
2 277 (10.65%) LAN
3 257 (9.88%) WAN
4 160 (6.15%) TCP/IP
5 142 (5.46%) Network Security
6 131 (5.04%) VPN
7 112 (4.31%) DNS
8 94 (3.62%) Internet
9 75 (2.88%) Cisco Nexus
10 74 (2.85%) Wi-Fi
11 73 (2.81%) VoIP
12 70 (2.69%) DHCP
13 69 (2.65%) SAN
14 63 (2.42%) Wireless
15 60 (2.31%) WLAN
16 57 (2.19%) Skype
17 55 (2.12%) BGP
17 55 (2.12%) SSL
18 50 (1.92%) NX-OS
18 50 (1.92%) Wireshark
Database & Business Intelligence
1 211 (8.12%) SQL Server
2 63 (2.42%) Oracle Database
3 55 (2.12%) MySQL
4 47 (1.81%) Relational Database
5 44 (1.69%) Data Warehouse
6 38 (1.46%) SQL Server 2008
7 35 (1.35%) Oracle Reports
8 29 (1.12%) SQL Server Integration Services
9 27 (1.04%) BusinessObjects
10 26 (1.00%) NoSQL
10 26 (1.00%) RDBMS
11 21 (0.81%) Oracle Database 11g
12 20 (0.77%) SQL Server Reporting Services
13 18 (0.69%) Oracle Database 12c
14 17 (0.65%) SQL Server Analysis Services
15 13 (0.50%) Apache Cassandra
15 13 (0.50%) Big Data
15 13 (0.50%) MongoDB
16 12 (0.46%) Oracle BI EE
16 12 (0.46%) PostgreSQL
Development Applications
1 47 (1.81%) JIRA
1 47 (1.81%) VSS/SourceSafe
2 24 (0.92%) Git (software)
3 21 (0.81%) Jenkins
3 21 (0.81%) Team Foundation Server
4 15 (0.58%) Selenium
5 14 (0.54%) Visual Studio
6 10 (0.38%) Subversion
7 8 (0.31%) Maven
8 7 (0.27%) Eclipse
8 7 (0.27%) SoapUI
9 6 (0.23%) Appium
9 6 (0.23%) Cucumber
9 6 (0.23%) JUnit
9 6 (0.23%) LoadRunner
9 6 (0.23%) SpecFlow
10 5 (0.19%) Metasploit
10 5 (0.19%) MSBuild
10 5 (0.19%) Octopus Deploy
10 5 (0.19%) TeamCity
General
1 676 (26.00%) Finance
2 157 (6.04%) Banking
3 156 (6.00%) Retail
4 109 (4.19%) Telecoms
5 57 (2.19%) Legal
6 54 (2.08%) Investment Banking
7 43 (1.65%) Billing
8 34 (1.31%) Marketing
9 29 (1.12%) Law
10 27 (1.04%) Financial Institution
11 20 (0.77%) Back Office
11 20 (0.77%) Front Office
11 20 (0.77%) Manufacturing
11 20 (0.77%) Publishing
12 17 (0.65%) Advertising
13 16 (0.62%) Games
13 16 (0.62%) Local Government
14 13 (0.50%) German Language
15 11 (0.42%) Electronics
16 8 (0.31%) Spanish Language
Job Titles
1 673 (25.88%) Analyst
2 211 (8.12%) Support Analyst
3 207 (7.96%) Service Analyst
4 172 (6.62%) Incident Manager
5 165 (6.35%) Applications Support
6 158 (6.08%) Service Desk Analyst
6 158 (6.08%) Service Manager
7 152 (5.85%) Support Engineer
8 142 (5.46%) Security Manager
9 136 (5.23%) IT Manager
10 130 (5.00%) Network Engineer
11 122 (4.69%) IT Support
12 119 (4.58%) Team Leader
13 112 (4.31%) IT Analyst
14 98 (3.77%) 2nd Line Support
15 93 (3.58%) Security Analyst
16 89 (3.42%) Major Incident Manager
17 86 (3.31%) Consultant
18 80 (3.08%) Information Manager
19 78 (3.00%) Operations Analyst
Libraries, Frameworks & Software Standards
1 65 (2.50%) .NET
2 47 (1.81%) Middleware
3 39 (1.50%) Web Services
4 33 (1.27%) HTML
4 33 (1.27%) XML
5 22 (0.85%) LDAP
6 20 (0.77%) .NET Framework
6 20 (0.77%) JSON
7 18 (0.69%) CSS
8 17 (0.65%) jQuery
9 14 (0.54%) Ajax
10 13 (0.50%) JMS
11 12 (0.46%) Spring
12 9 (0.35%) Hibernate
12 9 (0.35%) JSP
12 9 (0.35%) LAMP
13 8 (0.31%) DHTML
13 8 (0.31%) Rendezvous
13 8 (0.31%) Servlets
13 8 (0.31%) WebSphere MQ
Miscellaneous
1 281 (10.81%) Analytical Skills
2 271 (10.42%) Management Information System
3 196 (7.54%) Data Centre
4 104 (4.00%) Self-Motivation
5 72 (2.77%) Security Operations Centre
6 66 (2.54%) Cyberthreat
7 48 (1.85%) Private Cloud
8 47 (1.81%) Computer Science
9 43 (1.65%) Driving Licence
10 42 (1.62%) Distributed Denial-of-Service
11 38 (1.46%) Enterprise Software
11 38 (1.46%) Fintech
12 36 (1.38%) Blackberry
13 35 (1.35%) Virtual Team
14 30 (1.15%) Cyberattack
14 30 (1.15%) NHS
15 28 (1.08%) Smart Meter
15 28 (1.08%) User Experience
16 27 (1.04%) Linux Command Line
17 25 (0.96%) CMDB
Operating Systems
1 770 (29.62%) Windows
2 382 (14.69%) Linux
3 297 (11.42%) Windows Server
4 174 (6.69%) Unix
5 150 (5.77%) Windows 7
6 146 (5.62%) Windows Server 2012
7 134 (5.15%) Windows 10
8 115 (4.42%) Windows Server 2008
9 76 (2.92%) Red Hat Enterprise Linux
10 45 (1.73%) Windows 8
11 32 (1.23%) Android
12 31 (1.19%) CentOS
13 26 (1.00%) Mac OS X
14 25 (0.96%) Apple iOS
15 22 (0.85%) Solaris
16 20 (0.77%) Windows Server 2003
17 18 (0.69%) AIX
18 14 (0.54%) SUSE
18 14 (0.54%) Windows XP
19 10 (0.38%) Mac OS
Processes & Methodologies
1 1,158 (44.54%) ITIL
2 750 (28.85%) Problem Management
3 743 (28.58%) Service Management
4 439 (16.88%) Change Management
5 409 (15.73%) Problem-Solving
6 386 (14.85%) Information Security
7 303 (11.65%) Service Delivery
8 296 (11.38%) Root Cause Analysis
9 263 (10.12%) ITSM
10 252 (9.69%) ITIL V3
11 223 (8.58%) SIEM
12 221 (8.50%) Risk Management
13 203 (7.81%) Security Operations
14 190 (7.31%) Agile Software Development
15 170 (6.54%) Disaster Recovery
16 161 (6.19%) Cybersecurity
17 160 (6.15%) Stakeholder Management
18 156 (6.00%) Vulnerability Management
19 155 (5.96%) Business Continuity
20 146 (5.62%) Project Management
Programming Languages
1 258 (9.92%) SQL
2 156 (6.00%) PowerShell
3 141 (5.42%) Python
4 80 (3.08%) JavaScript
5 69 (2.65%) Java
6 49 (1.88%) C
7 47 (1.81%) Shell Script
8 44 (1.69%) Bash Shell
8 44 (1.69%) Perl
9 40 (1.54%) C#
10 37 (1.42%) PL/SQL
11 25 (0.96%) Ruby
12 18 (0.69%) VB
13 15 (0.58%) PHP
14 14 (0.54%) T-SQL
14 14 (0.54%) VBA
15 7 (0.27%) C++
16 6 (0.23%) Korn
16 6 (0.23%) VBScript
17 2 (0.077%) R
Qualifications
1 272 (10.46%) Cisco Certification
2 259 (9.96%) Degree
3 207 (7.96%) CISSP
4 183 (7.04%) Microsoft Certification
5 176 (6.77%) Security Cleared
6 153 (5.88%) CCNA
7 145 (5.58%) ITIL Certification
8 135 (5.19%) CCNP
9 117 (4.50%) SC Cleared
10 115 (4.42%) CISM
11 88 (3.38%) MCP
12 84 (3.23%) CISA
13 83 (3.19%) MCSA
14 68 (2.62%) MCSE
15 55 (2.12%) DV Cleared
16 45 (1.73%) ITIL Foundation Certificate
17 43 (1.65%) CEH
17 43 (1.65%) Network+ Certification
18 42 (1.62%) SANS
19 41 (1.58%) CCDP
Quality Assurance & Compliance
1 467 (17.96%) SLA
2 204 (7.85%) ISO/IEC 27001
3 85 (3.27%) PCI DSS
4 73 (2.81%) GDPR
5 36 (1.38%) Data Quality
6 32 (1.23%) ISO/IEC 20000
6 32 (1.23%) QA
7 26 (1.00%) ISO 22301
8 25 (0.96%) Cyber Essentials
8 25 (0.96%) PMO
9 16 (0.62%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 14 (0.54%) COBIT
11 10 (0.38%) Cyber Essentials PLUS
11 10 (0.38%) PSD2
12 6 (0.23%) Sarbanes-Oxley
13 4 (0.15%) Government Security Classifications
14 3 (0.12%) COSO
14 3 (0.12%) ISAE 3402
15 2 (0.077%) HIPAA
15 2 (0.077%) MiFID
System Software
1 486 (18.69%) Active Directory
2 264 (10.15%) VMware Infrastructure
3 110 (4.23%) Hyper-V
4 47 (1.81%) VMware ESXi
5 38 (1.46%) vSphere
6 36 (1.38%) XenApp
7 26 (1.00%) Virtual Machines
7 26 (1.00%) XenDesktop
8 16 (0.62%) Virtual Servers
9 15 (0.58%) XenServer
10 14 (0.54%) Docker
11 13 (0.50%) Terminal Services
12 11 (0.42%) VMware Workstation
13 10 (0.38%) Virtual Desktop
14 7 (0.27%) Firmware
14 7 (0.27%) Microsoft App-V
15 6 (0.23%) Citrix Presentation Server
15 6 (0.23%) ProxySG
15 6 (0.23%) Tivoli Workload Scheduler
16 5 (0.19%) VMware Server
Systems Management
1 99 (3.81%) SCCM
2 72 (2.77%) Nagios
3 50 (1.92%) Opsview
4 47 (1.81%) Cisco LMS
5 34 (1.31%) SCOM
6 28 (1.08%) Puppet
7 26 (1.00%) vCenter Server
8 24 (0.92%) Ansible
8 24 (0.92%) HP ALM
8 24 (0.92%) Red Hat Satellite
9 23 (0.88%) Cisco IPCC
10 20 (0.77%) Backup Exec
10 20 (0.77%) QRadar
11 19 (0.73%) ServiceCenter
12 18 (0.69%) Cisco CUCM
12 18 (0.69%) CloudForms
12 18 (0.69%) WSUS
13 17 (0.65%) Oracle Enterprise Manager
14 15 (0.58%) Cisco Prime
15 14 (0.54%) SCVMM
Vendors
1 707 (27.19%) Microsoft
2 384 (14.77%) Cisco
3 330 (12.69%) VMware
4 174 (6.69%) Oracle
5 173 (6.65%) ServiceNow
6 160 (6.15%) Citrix
7 135 (5.19%) Remedy
8 126 (4.85%) Red Hat
9 120 (4.62%) HP
10 94 (3.62%) Fortinet
11 86 (3.31%) Splunk
12 83 (3.19%) Juniper
13 77 (2.96%) SolarWinds
14 72 (2.77%) CheckPoint
15 65 (2.50%) Dell
16 52 (2.00%) Apple
17 50 (1.92%) IBM
18 49 (1.88%) SAP
19 48 (1.85%) BMC
19 48 (1.85%) NetApp