Period
to 22 April 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 22 April 2018 with a comparison to the same period in the previous 2 years.

Incident Management
UK
6 months to
22 Apr 2018
Same period 2017 Same period 2016
Rank 238 257 230
Rank change year-on-year +19 -27 +1
Permanent jobs citing Incident Management 2,574 2,304 3,151
As % of all permanent IT jobs advertised in the UK 1.45% 1.35% 1.54%
As % of the Processes & Methodologies category 1.60% 1.49% 1.71%
Number of salaries quoted 2,007 1,777 2,410
UK median annual salary £45,000 £44,000 £44,500
Median salary % change year-on-year +2.27% -1.12% +5.95%
10th Percentile £24,000 £21,500 £23,750
90th Percentile £75,000 £80,000 £70,000
UK excluding London median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - -

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 161,161 154,899 184,123
As % of all permanent IT jobs advertised in the UK 90.85% 90.44% 89.96%
Number of salaries quoted 130,585 127,506 153,009
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £29,250 £27,875 £27,500
90th Percentile £81,250 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +4.94%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a percentage of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management.

Salary trend for Incident Management in the UK

Incident Management
Salary Histogram

The salary distribution of IT jobs citing Incident Management over the 6 months to 22 April 2018.

Salary histogram for Incident Management in the UK

Incident Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 22 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +18 2,453 £47,500 +6.74% 273
UK excluding London +21 1,520 £42,500 +6.25% 211
London +17 994 £55,000 - 77
South East +41 485 £49,000 +19.51% 58
North of England +37 417 £40,000 +15.94% 66
Midlands +3 235 £42,500 +21.43% 32
South West +51 200 £41,250 +3.13% 20
North West -1 182 £40,000 +1.27% 30
Yorkshire +49 163 £35,000 +40.00% 25
East of England -57 143 £40,000 -11.11% 19
West Midlands +1 141 £45,000 - 18
East Midlands +8 94 £35,836 +10.26% 14
North East +19 72 £42,500 +63.46% 11
Scotland -28 46 £47,500 +5.56% 12
Wales +8 44 £30,500 - 2
Northern Ireland -3 1 £20,000 -33.33% 2
Channel Islands - 1 £65,000 -

For the 6 months to 22 April 2018, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Incident Management.

1 1,195 (46.43%) ITIL
2 740 (28.75%) Windows
3 727 (28.24%) Finance
4 670 (26.03%) Microsoft
5 623 (24.20%) Service Management
6 570 (22.14%) Problem Management
7 430 (16.71%) SLA
8 419 (16.28%) Service Delivery
9 410 (15.93%) Change Management
9 410 (15.93%) Problem-Solving
10 401 (15.58%) Information Security
11 376 (14.61%) Linux
12 374 (14.53%) Active Directory
13 344 (13.36%) Firewall
14 295 (11.46%) Analytical Skills
15 290 (11.27%) Cisco
16 282 (10.96%) CISSP
17 270 (10.49%) Management Information System
17 270 (10.49%) Windows Server
18 267 (10.37%) VMware
19 261 (10.14%) Unix
20 259 (10.06%) Microsoft Office
21 256 (9.95%) SQL
22 242 (9.40%) ITSM
22 242 (9.40%) Stakeholder Management
23 236 (9.17%) WAN
24 233 (9.05%) LAN
25 232 (9.01%) SIEM
26 228 (8.86%) Risk Management
27 218 (8.47%) Degree

Incident Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 143 (5.56%) MS Exchange
2 98 (3.81%) IIS
3 64 (2.49%) SharePoint
4 54 (2.10%) Exchange Server 2013
5 52 (2.02%) Exchange Server 2010
6 51 (1.98%) Skype for Business
7 33 (1.28%) WebSphere
8 21 (0.82%) Apache
9 19 (0.74%) Confluence
9 19 (0.74%) Tomcat
10 16 (0.62%) CMS
11 15 (0.58%) Exchange Server 2007
12 11 (0.43%) Blackberry Enterprise Server
12 11 (0.43%) WebLogic
13 10 (0.39%) JBoss
14 6 (0.23%) BizTalk Server
14 6 (0.23%) IBM Notes
14 6 (0.23%) OpenStack
14 6 (0.23%) Sitecore CMS
15 4 (0.16%) Oracle SOA Suite
Applications
1 259 (10.06%) Microsoft Office
2 89 (3.46%) Microsoft Excel
3 42 (1.63%) Microsoft PowerPoint
4 13 (0.51%) MS Visio
5 12 (0.47%) Adobe Creative Suite
6 4 (0.16%) AutoCAD
6 4 (0.16%) Microsoft Project
7 1 (0.039%) Acrobat
7 1 (0.039%) Adobe Captivate
7 1 (0.039%) Adobe Premiere
7 1 (0.039%) Camtasia
7 1 (0.039%) HipChat
7 1 (0.039%) Maya
7 1 (0.039%) Spreadsheet
Business Applications
1 27 (1.05%) Markit EDM
2 20 (0.78%) Remedy ITSM
3 11 (0.43%) JDE EnterpriseOne
3 11 (0.43%) SAP R/3
4 9 (0.35%) Eloqua
5 8 (0.31%) Endur
5 8 (0.31%) IntelliMatch
5 8 (0.31%) Temenos T24
6 7 (0.27%) Payment Gateway
7 6 (0.23%) Elite 3E
7 6 (0.23%) RiskWrite
7 6 (0.23%) SAP CO
7 6 (0.23%) SAP FI
7 6 (0.23%) SAP FI/CO
7 6 (0.23%) thinkFolio
8 5 (0.19%) Dynamics CRM
8 5 (0.19%) Salesforce.com CRM
8 5 (0.19%) SAP BPC
9 4 (0.16%) Carpe Diem
9 4 (0.16%) LatentZero
Cloud Services
1 183 (7.11%) Microsoft Azure
2 164 (6.37%) Office 365
3 78 (3.03%) Amazon AWS
4 63 (2.45%) SaaS
5 55 (2.14%) IaaS
6 52 (2.02%) PaaS
7 17 (0.66%) Google Cloud Platform
8 15 (0.58%) Amazon CloudWatch
9 14 (0.54%) Cloud Computing
10 9 (0.35%) OpenShift
11 8 (0.31%) Adobe Analytics
11 8 (0.31%) Google Analytics
11 8 (0.31%) Mimecast
12 6 (0.23%) Azure Active Directory
12 6 (0.23%) npm
12 6 (0.23%) NuGet
13 5 (0.19%) G Suite
14 4 (0.16%) Akamai
14 4 (0.16%) OneDrive
15 3 (0.12%) Amazon S3
Communications & Networking
1 344 (13.36%) Firewall
2 236 (9.17%) WAN
3 233 (9.05%) LAN
4 186 (7.23%) TCP/IP
5 144 (5.59%) Network Security
6 136 (5.28%) DNS
7 114 (4.43%) VPN
8 111 (4.31%) VoIP
9 105 (4.08%) DHCP
10 70 (2.72%) Internet
10 70 (2.72%) Wireless
11 68 (2.64%) Cisco Nexus
12 66 (2.56%) BGP
13 65 (2.53%) VLAN
14 55 (2.14%) MPLS
15 49 (1.90%) Intrusion Detection
16 47 (1.83%) NX-OS
17 45 (1.75%) SAN
17 45 (1.75%) Wi-Fi
18 44 (1.71%) WLAN
Database & Business Intelligence
1 169 (6.57%) SQL Server
2 100 (3.89%) Oracle Database
3 42 (1.63%) Data Warehouse
4 38 (1.48%) Oracle Reports
5 37 (1.44%) Oracle Database 11g
6 35 (1.36%) MySQL
7 34 (1.32%) BusinessObjects
8 33 (1.28%) Oracle Database 12c
9 32 (1.24%) Relational Database
9 32 (1.24%) SQL Server Integration Services
10 26 (1.01%) SQL Server Reporting Services
11 22 (0.85%) SQL Server 2008
12 21 (0.82%) Big Data
13 19 (0.74%) DB2
13 19 (0.74%) Oracle BI EE
13 19 (0.74%) Oracle Database 10g
14 17 (0.66%) NoSQL
15 15 (0.58%) RDBMS
16 14 (0.54%) Data Mining
16 14 (0.54%) Power BI
Development Applications
1 65 (2.53%) JIRA
2 47 (1.83%) VSS/SourceSafe
3 18 (0.70%) Git (software)
4 16 (0.62%) Jenkins
5 15 (0.58%) Burp Suite
5 15 (0.58%) Metasploit
6 12 (0.47%) Octopus Deploy
7 9 (0.35%) Subversion
8 7 (0.27%) Eclipse
8 7 (0.27%) Selenium
9 6 (0.23%) Bower
9 6 (0.23%) MSBuild
9 6 (0.23%) SpecFlow
9 6 (0.23%) TeamCity
9 6 (0.23%) VersionOne
10 5 (0.19%) Visual Studio
11 4 (0.16%) SoapUI
11 4 (0.16%) SonarQube
11 4 (0.16%) Team Foundation Server
12 3 (0.12%) JDeveloper
General
1 727 (28.24%) Finance
2 170 (6.60%) Banking
3 97 (3.77%) Retail
4 90 (3.50%) Telecoms
5 71 (2.76%) Law
6 68 (2.64%) Legal
7 62 (2.41%) Investment Banking
8 48 (1.86%) Financial Institution
9 36 (1.40%) Marketing
10 26 (1.01%) Front Office
11 25 (0.97%) Back Office
11 25 (0.97%) Publishing
12 20 (0.78%) Billing
13 18 (0.70%) Local Government
14 17 (0.66%) Advertising
15 16 (0.62%) Games
16 14 (0.54%) Private Banking
17 13 (0.51%) Manufacturing
18 9 (0.35%) International Banking
19 6 (0.23%) Prime Brokerage
Job Titles
1 704 (27.35%) Analyst
2 222 (8.62%) Service Manager
3 202 (7.85%) Applications Support
4 200 (7.77%) Service Analyst
5 198 (7.69%) Support Analyst
6 158 (6.14%) IT Manager
7 147 (5.71%) Support Engineer
8 137 (5.32%) Security Analyst
8 137 (5.32%) Service Desk Analyst
9 132 (5.13%) Incident Manager
10 127 (4.93%) Network Engineer
11 110 (4.27%) Team Leader
12 106 (4.12%) IT Analyst
13 102 (3.96%) IT Support
14 95 (3.69%) Consultant
15 91 (3.54%) Security Manager
16 87 (3.38%) Services Delivery Manager
17 84 (3.26%) Applications Support Analyst
18 83 (3.22%) Delivery Manager
19 81 (3.15%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 84 (3.26%) .NET
2 49 (1.90%) Middleware
3 35 (1.36%) Web Services
4 24 (0.93%) XML
5 20 (0.78%) HTML
6 19 (0.74%) J2EE
7 15 (0.58%) WebSphere MQ
8 14 (0.54%) MSMQ
9 13 (0.51%) ASP.NET
9 13 (0.51%) FIX Protocol
10 12 (0.47%) SAP Basis
10 12 (0.47%) SOAP
11 11 (0.43%) AngularJS
11 11 (0.43%) REST
12 10 (0.39%) CSS
12 10 (0.39%) HTML5
13 9 (0.35%) ASP.NET Web API
13 9 (0.35%) jQuery
13 9 (0.35%) OAuth
13 9 (0.35%) SAML
Miscellaneous
1 295 (11.46%) Analytical Skills
2 270 (10.49%) Management Information System
3 148 (5.75%) Data Centre
4 99 (3.85%) Self-Motivation
5 71 (2.76%) Enterprise Software
6 68 (2.64%) User Experience
7 66 (2.56%) Cyberthreat
8 52 (2.02%) Computer Science
9 41 (1.59%) Security Operations Centre
10 34 (1.32%) Driving Licence
11 28 (1.09%) Fintech
11 28 (1.09%) Virtual Team
12 26 (1.01%) Distributed Denial-of-Service
13 25 (0.97%) Cyberattack
13 25 (0.97%) Data Protection Act
14 24 (0.93%) Replication
15 22 (0.85%) Blackberry
15 22 (0.85%) CMDB
15 22 (0.85%) Linux Command Line
15 22 (0.85%) Smart Meter
Operating Systems
1 740 (28.75%) Windows
2 376 (14.61%) Linux
3 270 (10.49%) Windows Server
4 261 (10.14%) Unix
5 156 (6.06%) Windows 7
6 116 (4.51%) Windows 10
7 109 (4.23%) Windows Server 2008
8 101 (3.92%) Windows Server 2012
9 53 (2.06%) Solaris
10 44 (1.71%) Windows Server 2003
11 37 (1.44%) Mac OS X
12 31 (1.20%) Android
13 30 (1.17%) CentOS
13 30 (1.17%) Red Hat Enterprise Linux
14 27 (1.05%) Apple iOS
14 27 (1.05%) Kali Linux
15 24 (0.93%) Windows 8
16 20 (0.78%) AIX
16 20 (0.78%) Windows XP
17 14 (0.54%) HPUX
Processes & Methodologies
1 1,195 (46.43%) ITIL
2 623 (24.20%) Service Management
3 570 (22.14%) Problem Management
4 419 (16.28%) Service Delivery
5 410 (15.93%) Change Management
5 410 (15.93%) Problem-Solving
6 401 (15.58%) Information Security
7 242 (9.40%) ITSM
7 242 (9.40%) Stakeholder Management
8 232 (9.01%) SIEM
9 228 (8.86%) Risk Management
10 216 (8.39%) ITIL V3
11 204 (7.93%) Root Cause Analysis
12 188 (7.30%) Agile Software Development
13 185 (7.19%) Cybersecurity
14 180 (6.99%) Project Management
15 176 (6.84%) Disaster Recovery
16 169 (6.57%) Security Operations
17 167 (6.49%) Vulnerability Management
18 149 (5.79%) Capacity Management
Programming Languages
1 256 (9.95%) SQL
2 136 (5.28%) PowerShell
3 105 (4.08%) Java
4 102 (3.96%) Python
5 88 (3.42%) C#
6 69 (2.68%) JavaScript
7 59 (2.29%) C
8 51 (1.98%) Shell Script
9 42 (1.63%) Perl
10 38 (1.48%) Bash Shell
11 29 (1.13%) C++
12 26 (1.01%) VB
13 25 (0.97%) PHP
13 25 (0.97%) Ruby
14 22 (0.85%) VBA
15 16 (0.62%) VBScript
16 15 (0.58%) T-SQL
17 14 (0.54%) ABAP
18 13 (0.51%) PL/SQL
19 8 (0.31%) Apex Code
Qualifications
1 282 (10.96%) CISSP
2 218 (8.47%) Degree
3 217 (8.43%) Cisco Certification
4 176 (6.84%) Microsoft Certification
5 165 (6.41%) Security Cleared
6 157 (6.10%) CISM
7 150 (5.83%) ITIL Certification
8 131 (5.09%) CCNA
9 104 (4.04%) CCNP
10 87 (3.38%) SC Cleared
11 82 (3.19%) CISA
12 72 (2.80%) MCSE
13 60 (2.33%) DV Cleared
14 59 (2.29%) CEH
15 55 (2.14%) MCSA
16 54 (2.10%) MCP
16 54 (2.10%) SANS
17 38 (1.48%) OSCP
18 31 (1.20%) ISEB
19 29 (1.13%) GIAC
Quality Assurance & Compliance
1 430 (16.71%) SLA
2 212 (8.24%) ISO/IEC 27001
3 102 (3.96%) GDPR
4 86 (3.34%) PCI DSS
5 68 (2.64%) COBIT
6 49 (1.90%) Data Quality
7 37 (1.44%) QA
8 22 (0.85%) Cyber Essentials
9 18 (0.70%) Sarbanes-Oxley
10 17 (0.66%) ISO 9001
11 16 (0.62%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 13 (0.51%) ISO/IEC 20000
12 13 (0.51%) Solvency II
13 12 (0.47%) GPG13
13 12 (0.47%) ISO 22301
14 11 (0.43%) PMO
15 8 (0.31%) COSO
15 8 (0.31%) PSD2
16 7 (0.27%) Cyber Essentials PLUS
17 6 (0.23%) ISAE 3402
System Software
1 374 (14.53%) Active Directory
2 212 (8.24%) VMware Infrastructure
3 82 (3.19%) Hyper-V
4 31 (1.20%) XenApp
5 30 (1.17%) VMware ESXi
6 18 (0.70%) vSphere
7 15 (0.58%) XenDesktop
8 11 (0.43%) Firmware
8 11 (0.43%) NFS
8 11 (0.43%) XenServer
9 10 (0.39%) DFS Replication
9 10 (0.39%) Docker
9 10 (0.39%) Microsoft App-V
9 10 (0.39%) Tivoli Workload Scheduler
9 10 (0.39%) Xen
10 9 (0.35%) Virtual Desktop
11 7 (0.27%) Terminal Services
12 6 (0.23%) Virtual Machines
13 5 (0.19%) VMware Workstation
14 3 (0.12%) Citrix Presentation Server
Systems Management
1 117 (4.55%) SCCM
2 63 (2.45%) Nagios
3 48 (1.86%) Opsview
4 47 (1.83%) Cisco LMS
5 43 (1.67%) Nessus
6 36 (1.40%) SCOM
7 33 (1.28%) WSUS
8 30 (1.17%) HP ALM
9 29 (1.13%) QRadar
10 27 (1.05%) Backup Exec
11 25 (0.97%) Cisco Prime
12 24 (0.93%) Puppet
13 21 (0.82%) Core Impact
14 19 (0.74%) Netcool
15 18 (0.70%) Cisco CUCM
16 17 (0.66%) Data Guard
16 17 (0.66%) ServiceCenter
17 15 (0.58%) ITRS Geneos
18 14 (0.54%) Tivoli
19 12 (0.47%) RSA enVision
Vendors
1 670 (26.03%) Microsoft
2 290 (11.27%) Cisco
3 267 (10.37%) VMware
4 213 (8.28%) Oracle
5 176 (6.84%) Citrix
6 114 (4.43%) HP
7 110 (4.27%) Remedy
8 88 (3.42%) ServiceNow
9 75 (2.91%) SAP
10 74 (2.87%) Splunk
11 71 (2.76%) IBM
12 68 (2.64%) Apple
13 60 (2.33%) Red Hat
14 54 (2.10%) Juniper
15 50 (1.94%) Ivanti
16 45 (1.75%) CheckPoint
17 44 (1.71%) Palo Alto
18 40 (1.55%) Fortinet
19 37 (1.44%) NetApp
20 36 (1.40%) Google