Period
to 7 April 2020

The following table provides summary statistics for permanent job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 7 April 2020 with a comparison to the same period in the previous 2 years.

Incident Management
UK
6 months to
7 Apr 2020
Same period 2019 Same period 2018
Rank 227 239 240
Rank change year-on-year +12 +1 +13
Permanent jobs citing Incident Management 1,667 2,189 2,630
As % of all permanent jobs advertised in the UK 1.45% 1.47% 1.47%
As % of the Processes & Methodologies category 1.57% 1.59% 1.60%
Number of salaries quoted 1,213 1,685 2,096
Median annual salary £45,000 £45,000 £45,500
Median salary % change year-on-year - -1.10% +3.41%
10th Percentile £25,000 £24,000 £23,250
90th Percentile £75,000 £81,075 £75,000
UK excluding London median annual salary £42,500 £40,000 £42,500
% change year-on-year +6.25% -5.88% +6.25%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 106,020 137,502 164,438
As % of all permanent IT jobs advertised in the UK 91.93% 92.16% 92.19%
Number of salaries quoted 84,093 108,150 133,646
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% +5.26%
10th Percentile £31,250 £30,000 £29,000
90th Percentile £88,750 £85,000 £81,250
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a proportion of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Salary Trend

3-month moving average salary quoted in jobs citing Incident Management.

Salary trend for Incident Management in the UK

Incident Management
Salary Histogram

Salary distribution for jobs citing Incident Management over the 6 months to 7 April 2020.

Salary histogram for Incident Management in the UK

Incident Management
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 7 April 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +7 1,542 £45,000 - 138
UK excluding London +6 1,144 £42,500 +6.25% 109
London +11 498 £55,000 +10.00% 43
South East +52 369 £45,000 +12.50% 28
North of England +2 284 £37,875 -9.82% 28
Midlands +2 202 £45,000 +20.00% 12
West Midlands +21 144 £47,750 +19.38% 11
North West -39 133 £39,674 -23.70% 14
Yorkshire +64 128 £42,000 +16.67% 11
East of England -22 99 £42,500 +1.80% 16
South West +23 93 £32,500 -27.78% 11
East Midlands -19 57 £45,000 +25.00% 1
Scotland +32 53 £40,000 -13.04% 10
Wales +3 34 £36,250 -23.68% 4
North East -6 23 £27,000 -20.15% 3
Work from Home -12 16 £65,000 +36.84% 2
Northern Ireland +21 10 £57,500 +150.00%
Channel Islands - 4 £25,000 -

For the 6 months to 7 April 2020, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Incident Management.

1 668 (40.07%) ITIL
2 501 (30.05%) Windows
3 390 (23.40%) Microsoft
4 343 (20.58%) Finance
5 325 (19.50%) Problem Management
6 315 (18.90%) Active Directory
7 307 (18.42%) Information Security
8 292 (17.52%) Service Management
9 274 (16.44%) Change Management
10 270 (16.20%) Office 365
11 250 (15.00%) Firewall
12 247 (14.82%) SLA
13 246 (14.76%) Linux
14 239 (14.34%) Problem-Solving
15 230 (13.80%) Service Delivery
16 221 (13.26%) Cybersecurity
17 208 (12.48%) Azure
18 199 (11.94%) Analytical Skills
19 194 (11.64%) Windows Server
20 188 (11.28%) SQL
21 166 (9.96%) Cisco
22 164 (9.84%) Security Operations
23 160 (9.60%) Agile Software Development
24 157 (9.42%) ISO/IEC 27001
25 155 (9.30%) Management Information System
26 151 (9.06%) VMware
27 149 (8.94%) SIEM
28 148 (8.88%) AWS
29 147 (8.82%) Microsoft Office
30 145 (8.70%) LAN

Incident Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 75 (4.50%) MS Exchange
2 57 (3.42%) SharePoint
3 49 (2.94%) IIS
4 29 (1.74%) Exchange Server 2010
5 28 (1.68%) Skype for Business
6 26 (1.56%) Exchange Server 2013
7 23 (1.38%) Tomcat
8 22 (1.32%) Confluence
8 22 (1.32%) WebSphere
9 13 (0.78%) SAS
10 11 (0.66%) MQSeries
10 11 (0.66%) WebLogic
11 10 (0.60%) JBoss
12 9 (0.54%) Apache
12 9 (0.54%) CMS
13 7 (0.42%) Apache Airflow
13 7 (0.42%) OpenStack
14 6 (0.36%) Red Hat Fuse
15 5 (0.30%) IBM Notes
15 5 (0.30%) WildFly
Applications
1 147 (8.82%) Microsoft Office
2 42 (2.52%) Microsoft Excel
3 29 (1.74%) Microsoft PowerPoint
4 12 (0.72%) MS Visio
5 3 (0.18%) FileZilla
5 3 (0.18%) Microsoft Project
6 2 (0.12%) Adobe Creative Suite
7 1 (0.060%) EngageOne
7 1 (0.060%) PrintSoft PReS
Business Applications
1 18 (1.08%) assyst
2 13 (0.78%) Remedy ITSM
3 5 (0.30%) Oracle EBS
3 5 (0.30%) Oracle EBS R12
4 4 (0.24%) Dynamics CRM
4 4 (0.24%) Maximo
4 4 (0.24%) SAP Oil and Gas
4 4 (0.24%) SAP R/3
5 3 (0.18%) Oracle Financials
5 3 (0.18%) Oracle Payables
5 3 (0.18%) Oracle Receivables
6 2 (0.12%) Dynamics NAV
6 2 (0.12%) Hyperion Planning
6 2 (0.12%) Northgate Housing
6 2 (0.12%) Oracle FAH
6 2 (0.12%) Oracle General Ledger
6 2 (0.12%) SAP CO
6 2 (0.12%) SAP PP
6 2 (0.12%) SAP WM
6 2 (0.12%) Sentinel
Cloud Services
1 270 (16.20%) Office 365
2 208 (12.48%) Azure
3 148 (8.88%) AWS
4 35 (2.10%) SaaS
5 34 (2.04%) GCP
6 18 (1.08%) Cloud Computing
7 16 (0.96%) Azure Active Directory
8 14 (0.84%) OneDrive
8 14 (0.84%) Virtual Private Cloud
9 12 (0.72%) Mimecast
9 12 (0.72%) PaaS
10 11 (0.66%) IaaS
10 11 (0.66%) npm
11 10 (0.60%) Amazon CloudWatch
11 10 (0.60%) Amazon EC2
11 10 (0.60%) Apigee
12 9 (0.54%) Amazon EKS
13 7 (0.42%) OpenShift
13 7 (0.42%) Stackdriver
14 6 (0.36%) Amazon GuardDuty
Communications & Networking
1 250 (15.00%) Firewall
2 145 (8.70%) LAN
3 141 (8.46%) WAN
4 110 (6.60%) TCP/IP
5 82 (4.92%) DNS
6 78 (4.68%) Wireless
7 73 (4.38%) Network Security
8 71 (4.26%) Internet
9 60 (3.60%) VPN
10 52 (3.12%) DHCP
11 44 (2.64%) Intrusion Detection
12 43 (2.58%) Skype
13 35 (2.10%) Wi-Fi
14 32 (1.92%) SAN
15 31 (1.86%) MPLS
15 31 (1.86%) SSL
16 30 (1.80%) BGP
17 28 (1.68%) Remote Desktop
18 27 (1.62%) VoIP
19 24 (1.44%) OSPF
Database & Business Intelligence
1 94 (5.64%) SQL Server
2 38 (2.28%) Relational Database
3 26 (1.56%) RDBMS
4 23 (1.38%) MySQL
5 20 (1.20%) Oracle Database
6 12 (0.72%) Hadoop
6 12 (0.72%) SQLPlus
7 10 (0.60%) SQL Server 2016
8 6 (0.36%) DB2
8 6 (0.36%) Maltego
8 6 (0.36%) PostgreSQL
9 5 (0.30%) MongoDB
9 5 (0.30%) Oracle Reports
9 5 (0.30%) SQL Server 2014
9 5 (0.30%) UniData
10 4 (0.24%) Big Data
10 4 (0.24%) Oracle Database 11g
10 4 (0.24%) SQL Server Integration Services
11 3 (0.18%) MS Access
11 3 (0.18%) SQL Server 2008
Development Applications
1 70 (4.20%) JIRA
2 37 (2.22%) Git (software)
3 25 (1.50%) Jenkins
4 14 (0.84%) Octopus Deploy
5 12 (0.72%) Bitbucket
5 12 (0.72%) SonarQube
5 12 (0.72%) Team Foundation Server
6 11 (0.66%) Bower
6 11 (0.66%) TeamCity
7 10 (0.60%) Oracle APEX
7 10 (0.60%) Visual Studio Team System
8 9 (0.54%) Ant
8 9 (0.54%) Artifactory
8 9 (0.54%) Chocolatey
8 9 (0.54%) Maven
8 9 (0.54%) MSBuild
8 9 (0.54%) TestRail
8 9 (0.54%) Zephyr
9 8 (0.48%) Burp Suite
9 8 (0.48%) Subversion
General
1 343 (20.58%) Finance
2 84 (5.04%) Public Sector
3 82 (4.92%) Retail
4 61 (3.66%) Legal
4 61 (3.66%) Telecoms
5 59 (3.54%) Banking
6 24 (1.44%) Law
7 22 (1.32%) Financial Institution
8 21 (1.26%) Local Government
9 19 (1.14%) Military
10 17 (1.02%) Advertising
11 15 (0.90%) Manufacturing
12 7 (0.42%) Front Office
12 7 (0.42%) Investment Banking
13 6 (0.36%) Marketing
13 6 (0.36%) Police
14 5 (0.30%) Pharmaceutical
15 4 (0.24%) Aerospace
15 4 (0.24%) Back Office
16 3 (0.18%) Automotive
Job Titles
1 456 (27.35%) Analyst
2 141 (8.46%) Security Analyst
3 135 (8.10%) Service Analyst
4 125 (7.50%) Support Analyst
5 118 (7.08%) Service Manager
6 112 (6.72%) Incident Manager
7 101 (6.06%) Support Engineer
8 94 (5.64%) Service Desk Analyst
9 85 (5.10%) IT Manager
10 81 (4.86%) Applications Support
11 77 (4.62%) IT Support
12 76 (4.56%) IT Analyst
13 67 (4.02%) Network Engineer
14 56 (3.36%) Infrastructure Engineer
15 54 (3.24%) 2nd Line Support
15 54 (3.24%) Senior Analyst
16 52 (3.12%) Major Incident Manager
17 51 (3.06%) Information Analyst
18 49 (2.94%) Information Security Analyst
19 48 (2.88%) Security Manager
Libraries, Frameworks & Software Standards
1 47 (2.82%) XML
2 35 (2.10%) Web Services
3 31 (1.86%) Middleware
4 26 (1.56%) REST
5 21 (1.26%) SOAP
6 17 (1.02%) .NET
7 15 (0.90%) Elastic Stack
8 13 (0.78%) HTML
9 12 (0.72%) LAMP
10 11 (0.66%) Kafka
11 8 (0.48%) Velocity
11 8 (0.48%) WebSphere MQ
12 7 (0.42%) ASP.NET
12 7 (0.42%) RabbitMQ
12 7 (0.42%) Regular Expression
12 7 (0.42%) RESTful
13 6 (0.36%) CSS
14 5 (0.30%) Akka
14 5 (0.30%) FIX Protocol
14 5 (0.30%) XSL
Miscellaneous
1 199 (11.94%) Analytical Skills
2 155 (9.30%) Management Information System
3 133 (7.98%) Data Centre
4 91 (5.46%) Self-Motivation
5 57 (3.42%) Security Operations Centre
6 38 (2.28%) Public Cloud
7 33 (1.98%) Clustering
8 24 (1.44%) Cyber Defence
8 24 (1.44%) Driving Licence
9 22 (1.32%) CMDB
9 22 (1.32%) Cyberthreat
10 20 (1.20%) NHS
11 18 (1.08%) Cyber Kill Chain
11 18 (1.08%) Cyberattack
11 18 (1.08%) Mainframe
12 15 (0.90%) User Experience
12 15 (0.90%) Video Conferencing
13 14 (0.84%) Blackberry
13 14 (0.84%) Private Cloud
13 14 (0.84%) Replication
Operating Systems
1 501 (30.05%) Windows
2 246 (14.76%) Linux
3 194 (11.64%) Windows Server
4 116 (6.96%) Windows 10
5 88 (5.28%) Unix
5 88 (5.28%) Windows 7
6 73 (4.38%) Windows Server 2012
7 50 (3.00%) Windows Server 2008
8 45 (2.70%) Windows Server 2016
9 40 (2.40%) Windows Server 2003
10 35 (2.10%) Windows 8
11 27 (1.62%) Mac OS X
12 25 (1.50%) AIX
13 21 (1.26%) Solaris
14 20 (1.20%) Apple iOS
15 17 (1.02%) Android
16 13 (0.78%) Red Hat Enterprise Linux
17 12 (0.72%) HPUX
18 10 (0.60%) SUSE
18 10 (0.60%) Windows 2000
Processes & Methodologies
1 668 (40.07%) ITIL
2 325 (19.50%) Problem Management
3 307 (18.42%) Information Security
4 292 (17.52%) Service Management
5 274 (16.44%) Change Management
6 239 (14.34%) Problem-Solving
7 230 (13.80%) Service Delivery
8 221 (13.26%) Cybersecurity
9 164 (9.84%) Security Operations
10 160 (9.60%) Agile Software Development
11 149 (8.94%) SIEM
12 144 (8.64%) ITSM
13 129 (7.74%) Root Cause Analysis
14 128 (7.68%) DevOps
15 123 (7.38%) Mentoring
15 123 (7.38%) Vulnerability Management
16 119 (7.14%) Stakeholder Management
17 99 (5.94%) Coaching
18 95 (5.70%) Risk Management
19 93 (5.58%) Security Management
Programming Languages
1 188 (11.28%) SQL
2 86 (5.16%) PowerShell
3 82 (4.92%) Python
4 51 (3.06%) Java
5 36 (2.16%) PL/SQL
6 33 (1.98%) C
7 32 (1.92%) Shell Script
8 28 (1.68%) C#
9 27 (1.62%) JavaScript
10 26 (1.56%) Bash Shell
11 24 (1.44%) Perl
12 19 (1.14%) T-SQL
13 18 (1.08%) R
14 9 (0.54%) PHP
15 8 (0.48%) C++
15 8 (0.48%) Ruby
16 4 (0.24%) Go
17 3 (0.18%) Korn
17 3 (0.18%) TypeScript
17 3 (0.18%) VBScript
Qualifications
1 138 (8.28%) CISSP
2 113 (6.78%) Security Cleared
3 94 (5.64%) Degree
4 92 (5.52%) Cisco Certification
5 79 (4.74%) SC Cleared
6 70 (4.20%) CISM
7 63 (3.78%) ITIL Certification
8 55 (3.30%) CCNA
8 55 (3.30%) CEH
9 46 (2.76%) CISA
10 45 (2.70%) CCNP
11 34 (2.04%) Microsoft Certification
12 33 (1.98%) GIAC
13 29 (1.74%) CCIE
14 23 (1.38%) DV Cleared
15 20 (1.20%) SANS
16 19 (1.14%) Computer Science Degree
16 19 (1.14%) GSEC
17 18 (1.08%) (ISC)2 CCSP
17 18 (1.08%) CCSP
Quality Assurance & Compliance
1 247 (14.82%) SLA
2 157 (9.42%) ISO/IEC 27001
3 66 (3.96%) GDPR
4 55 (3.30%) NIST
5 49 (2.94%) PCI DSS
6 33 (1.98%) QA
7 23 (1.38%) COBIT
8 17 (1.02%) Cyber Essentials
8 17 (1.02%) Sarbanes-Oxley
9 13 (0.78%) ISO/IEC 20000
10 11 (0.66%) ISO 9001
11 9 (0.54%) COSO
11 9 (0.54%) Cyber Essentials PLUS
12 7 (0.42%) NCSC
13 6 (0.36%) Government Security Classifications
13 6 (0.36%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
14 5 (0.30%) PMO
15 4 (0.24%) BS25999
15 4 (0.24%) Data Quality
16 3 (0.18%) ISO/IEC 27005
System Software
1 315 (18.90%) Active Directory
2 105 (6.30%) VMware Infrastructure
3 55 (3.30%) Hyper-V
4 41 (2.46%) Virtual Machines
5 32 (1.92%) Docker
6 27 (1.62%) Firmware
7 17 (1.02%) vSphere
8 13 (0.78%) XenApp
9 12 (0.72%) BitLocker
10 11 (0.66%) Virtual Servers
11 10 (0.60%) VMware ESXi
12 7 (0.42%) Apache ZooKeeper
12 7 (0.42%) Tivoli Workload Scheduler
13 6 (0.36%) Virtual Desktop
13 6 (0.36%) XenDesktop
14 2 (0.12%) KVM
14 2 (0.12%) Oracle Clusterware
14 2 (0.12%) Oracle RAC
14 2 (0.12%) Terminal Server
14 2 (0.12%) Xen
Systems Management
1 87 (5.22%) SCCM
2 42 (2.52%) Ansible
3 34 (2.04%) Kubernetes
4 26 (1.56%) Puppet
5 22 (1.32%) Microsoft Intune
6 20 (1.20%) Opscode Chef
6 20 (1.20%) Terraform
7 19 (1.14%) Nessus
8 18 (1.08%) CSIRT
8 18 (1.08%) SCOM
9 16 (0.96%) Tivoli
10 15 (0.90%) Cisco CUCM
11 14 (0.84%) HP ALM
11 14 (0.84%) ZABBIX
12 13 (0.78%) Computer Emergency Response Teams
12 13 (0.78%) Nmap
13 12 (0.72%) FortiGate
14 9 (0.54%) Control-M
14 9 (0.54%) SCVMM
15 8 (0.48%) QRadar
Vendors
1 390 (23.40%) Microsoft
2 166 (9.96%) Cisco
3 151 (9.06%) VMware
4 89 (5.34%) Oracle
5 75 (4.50%) Citrix
6 72 (4.32%) HP
6 72 (4.32%) ServiceNow
7 53 (3.18%) Splunk
8 51 (3.06%) Juniper
9 46 (2.76%) Remedy
10 40 (2.40%) Apple
10 40 (2.40%) IBM
11 35 (2.10%) Google
12 34 (2.04%) Nokia
13 32 (1.92%) Meraki
14 25 (1.50%) NetApp
15 23 (1.38%) McAfee
16 22 (1.32%) Fortinet
17 20 (1.20%) Red Hat
18 19 (1.14%) Qualys