Period
to 26 September 2020

The following table provides summary statistics for permanent job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 26 September 2020 with a comparison to the same period in the previous 2 years.

Incident Management
UK
6 months to
26 Sep 2020
Same period 2019 Same period 2018
Rank 233 221 220
Rank change year-on-year -12 -1 +52
Permanent jobs citing Incident Management 682 2,144 2,642
As % of all permanent jobs advertised in the UK 1.42% 1.53% 1.58%
As % of the Processes & Methodologies category 1.53% 1.66% 1.72%
Number of salaries quoted 580 1,546 1,972
Median annual salary £48,250 £42,725 £45,000
Median salary % change year-on-year +12.93% -5.06% -
10th Percentile £28,000 £25,000 £24,750
90th Percentile £77,500 £78,750 £72,500
UK excluding London median annual salary £40,000 £39,500 £42,500
% change year-on-year +1.27% -7.06% +6.25%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 44,591 129,456 153,827
As % of all permanent IT jobs advertised in the UK 92.56% 92.20% 91.88%
Number of salaries quoted 36,331 101,607 122,469
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £33,057 £30,000 £29,000
90th Percentile £91,250 £86,250 £82,500
UK excluding London median annual salary £50,000 £45,000 £45,000
% change year-on-year +11.11% - +5.88%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a proportion of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Salary Trend

3-month moving average salary quoted in jobs citing Incident Management.

Salary trend for Incident Management in the UK

Incident Management
Salary Histogram

Salary distribution for jobs citing Incident Management over the 6 months to 26 September 2020.

Salary histogram for Incident Management in the UK

Incident Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 26 September 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 665 £49,250 +9.44% 97
UK excluding London +4 427 £40,000 +1.27% 74
London +42 252 £62,000 +5.98% 28
North of England +92 144 £40,000 +19.40% 23
South East +1 124 £43,000 -4.44% 16
North West +54 71 £42,500 +18.06% 10
South West +92 58 £35,000 - 12
Yorkshire +120 55 £38,500 +18.46% 13
Midlands -21 52 £50,000 +42.86% 13
West Midlands -31 40 £55,000 +57.05% 9
East of England +33 35 £34,124 -9.00% 5
Work from Home +23 30 £49,778 -31.34% 10
North East +15 18 £32,500 -16.85%
East Midlands +48 12 £37,500 +15.38% 4
Scotland +57 9 £37,500 -16.67% 3
Wales +6 6 £40,250 +3.21% 2
Northern Ireland -1 1 - -

For the 6 months to 26 September 2020, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Incident Management.

1 216 (31.67%) ITIL
2 214 (31.38%) Windows
3 174 (25.51%) Problem Management
4 149 (21.85%) Microsoft
5 141 (20.67%) Service Management
6 138 (20.23%) Finance
7 133 (19.50%) Change Management
8 127 (18.62%) Information Security
9 125 (18.33%) Active Directory
10 121 (17.74%) Azure
11 113 (16.57%) Windows Server
12 108 (15.84%) Management Information System
13 106 (15.54%) Linux
14 100 (14.66%) Office 365
15 94 (13.78%) Cybersecurity
15 94 (13.78%) Firewall
16 92 (13.49%) Service Delivery
16 92 (13.49%) VMware
17 90 (13.20%) ITSM
18 86 (12.61%) Problem-Solving
19 81 (11.88%) AWS
20 80 (11.73%) SLA
20 80 (11.73%) Cisco
21 76 (11.14%) PowerShell
22 75 (11.00%) WAN
22 75 (11.00%) LAN
23 65 (9.53%) Agile Software Development
23 65 (9.53%) Security Cleared
24 62 (9.09%) Analytical Skills
25 61 (8.94%) Python

Incident Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (5.28%) MS Exchange
2 28 (4.11%) SharePoint
3 21 (3.08%) Exchange Server 2013
4 17 (2.49%) Skype for Business
5 14 (2.05%) Exchange Server 2010
6 11 (1.61%) WebSphere
7 10 (1.47%) Confluence
8 8 (1.17%) IIS
9 6 (0.88%) OpenStack
9 6 (0.88%) SharePoint 2013
10 5 (0.73%) Tomcat
11 4 (0.59%) Blackberry Enterprise Server
11 4 (0.59%) Exchange Server 2007
11 4 (0.59%) MTS
12 3 (0.44%) JBoss
12 3 (0.44%) SAS
12 3 (0.44%) WildFly
13 2 (0.29%) CMS
14 1 (0.15%) IBM Notes
14 1 (0.15%) Mule
Applications
1 34 (4.99%) Microsoft Office
2 14 (2.05%) Microsoft Excel
3 10 (1.47%) Microsoft PowerPoint
4 2 (0.29%) Microsoft Project
5 1 (0.15%) InfoPath
Business Applications
1 7 (1.03%) Maximo
1 7 (1.03%) SAP SD
1 7 (1.03%) Sentinel
2 6 (0.88%) SAP Oil and Gas
3 2 (0.29%) ION MarketView
3 2 (0.29%) Oracle Applications
3 2 (0.29%) Oracle EBS
3 2 (0.29%) Oracle EBS R12
4 1 (0.15%) Distributed Ledger
4 1 (0.15%) Global One
4 1 (0.15%) Oracle ERP
4 1 (0.15%) Unit4 Business World
Cloud Services
1 121 (17.74%) Azure
2 100 (14.66%) Office 365
3 81 (11.88%) AWS
4 22 (3.23%) Azure Active Directory
5 20 (2.93%) SaaS
6 14 (2.05%) Heroku
6 14 (2.05%) PaaS
7 13 (1.91%) AWS Lambda
7 13 (1.91%) Serverless
8 9 (1.32%) GCP
9 7 (1.03%) Cloud Computing
9 7 (1.03%) IaaS
10 6 (0.88%) Logic Apps
11 5 (0.73%) OneDrive
12 4 (0.59%) Azure ExpressRoute
12 4 (0.59%) Mimecast
12 4 (0.59%) OpenShift
13 2 (0.29%) Amazon ECS
13 2 (0.29%) Amazon S3
13 2 (0.29%) AWS CloudFormation
Communications & Networking
1 94 (13.78%) Firewall
2 75 (11.00%) LAN
2 75 (11.00%) WAN
3 35 (5.13%) Network Security
4 32 (4.69%) VPN
5 29 (4.25%) Unified Communications
6 28 (4.11%) TCP/IP
7 26 (3.81%) Skype
8 18 (2.64%) DNS
8 18 (2.64%) SAN
9 17 (2.49%) Intrusion Detection
9 17 (2.49%) VoIP
10 15 (2.20%) Cisco IOS
11 12 (1.76%) NetScaler
12 11 (1.61%) Wireless
13 10 (1.47%) DHCP
13 10 (1.47%) Internet
14 8 (1.17%) MPLS
14 8 (1.17%) PBX
14 8 (1.17%) Wi-Fi
Database & Business Intelligence
1 45 (6.60%) SQL Server
2 13 (1.91%) Relational Database
3 9 (1.32%) Data Warehouse
4 7 (1.03%) MySQL
5 6 (0.88%) EDRMS
5 6 (0.88%) SQL Server 2012
6 5 (0.73%) RDBMS
7 4 (0.59%) Azure SQL Database
7 4 (0.59%) Big Data
7 4 (0.59%) GIS
7 4 (0.59%) Oracle Database
7 4 (0.59%) PostgreSQL
8 3 (0.44%) SQL Server Integration Services
8 3 (0.44%) SQL Server Reporting Services
9 2 (0.29%) Amazon RDS
9 2 (0.29%) DB2
9 2 (0.29%) Hadoop
9 2 (0.29%) Oracle Database 11g
9 2 (0.29%) Oracle Database 12c
9 2 (0.29%) Oracle Reports
Development Applications
1 20 (2.93%) JIRA
2 8 (1.17%) Jenkins
3 3 (0.44%) Bitbucket
4 2 (0.29%) Cucumber
4 2 (0.29%) Git (software)
5 1 (0.15%) Atlassian Bamboo
5 1 (0.15%) FishEye
5 1 (0.15%) GitLab
5 1 (0.15%) Selenium
5 1 (0.15%) Subversion
General
1 138 (20.23%) Finance
2 27 (3.96%) Legal
3 24 (3.52%) Banking
4 21 (3.08%) Public Sector
5 20 (2.93%) Law
5 20 (2.93%) Military
6 19 (2.79%) Telecoms
7 14 (2.05%) Retail
8 10 (1.47%) Manufacturing
9 8 (1.17%) Local Government
10 7 (1.03%) Advertising
11 4 (0.59%) Aerospace
11 4 (0.59%) Billing
11 4 (0.59%) Financial Institution
11 4 (0.59%) French Language
11 4 (0.59%) Games
11 4 (0.59%) Investment Banking
11 4 (0.59%) Mandarin Language
12 3 (0.44%) German Language
12 3 (0.44%) Marketing
Job Titles
1 174 (25.51%) Analyst
2 56 (8.21%) Support Analyst
3 53 (7.77%) Service Manager
4 51 (7.48%) IT Support
5 39 (5.72%) Service Analyst
6 38 (5.57%) Incident Manager
7 36 (5.28%) IT Analyst
8 34 (4.99%) Security Analyst
9 33 (4.84%) Network Engineer
10 29 (4.25%) Applications Support
11 26 (3.81%) 3rd Line Engineer
11 26 (3.81%) IT Manager
12 25 (3.67%) Senior Analyst
12 25 (3.67%) Support Engineer
13 24 (3.52%) 3rd Line Support
14 23 (3.37%) Incident Analyst
15 22 (3.23%) Infrastructure Engineer
16 21 (3.08%) Operations Analyst
16 21 (3.08%) Site Engineer
16 21 (3.08%) Site Reliability Engineer
Libraries, Frameworks & Software Standards
1 14 (2.05%) Middleware
2 11 (1.61%) .NET
3 9 (1.32%) Web Services
4 4 (0.59%) Velocity
5 3 (0.44%) CSS
5 3 (0.44%) HTML
5 3 (0.44%) J2EE
5 3 (0.44%) JSON
5 3 (0.44%) Regular Expression
6 2 (0.29%) LDAP
6 2 (0.29%) OAuth
6 2 (0.29%) SAML
6 2 (0.29%) XML
7 1 (0.15%) Flash
7 1 (0.15%) JMS
7 1 (0.15%) JSP
7 1 (0.15%) Servlets
7 1 (0.15%) WebSphere MQ
7 1 (0.15%) WSH
7 1 (0.15%) XSL
Miscellaneous
1 108 (15.84%) Management Information System
2 62 (9.09%) Analytical Skills
3 51 (7.48%) Self-Motivation
4 39 (5.72%) Data Centre
5 31 (4.55%) Cyberthreat
6 21 (3.08%) Cyberattack
7 20 (2.93%) Security Operations Centre
8 15 (2.20%) Data Protection Act
9 12 (1.76%) Cyber Defence
10 11 (1.61%) PKI
11 10 (1.47%) User Experience
12 9 (1.32%) Driving Licence
13 8 (1.17%) Clustering
13 8 (1.17%) Video Conferencing
13 8 (1.17%) Wiki
14 7 (1.03%) Cybercrime
14 7 (1.03%) Public Cloud
15 6 (0.88%) Hybrid Cloud
16 5 (0.73%) Algorithms
16 5 (0.73%) Private Cloud
Operating Systems
1 214 (31.38%) Windows
2 113 (16.57%) Windows Server
3 106 (15.54%) Linux
4 47 (6.89%) Windows Server 2012
5 44 (6.45%) Windows Server 2016
6 40 (5.87%) Unix
7 36 (5.28%) Windows 10
8 17 (2.49%) Windows 7
9 14 (2.05%) Windows Server 2008
10 10 (1.47%) AIX
11 9 (1.32%) Windows Server 2019
12 8 (1.17%) SUSE
12 8 (1.17%) Windows 2000
13 7 (1.03%) Mac OS
14 6 (0.88%) Red Hat Enterprise Linux
14 6 (0.88%) Solaris
15 5 (0.73%) Android
15 5 (0.73%) CentOS
16 4 (0.59%) VMS
17 2 (0.29%) Windows Server 2003
Processes & Methodologies
1 216 (31.67%) ITIL
2 174 (25.51%) Problem Management
3 141 (20.67%) Service Management
4 133 (19.50%) Change Management
5 127 (18.62%) Information Security
6 94 (13.78%) Cybersecurity
7 92 (13.49%) Service Delivery
8 90 (13.20%) ITSM
9 86 (12.61%) Problem-Solving
10 65 (9.53%) Agile Software Development
11 59 (8.65%) DevOps
12 57 (8.36%) Infrastructure Engineering
13 51 (7.48%) Stakeholder Management
14 49 (7.18%) Security Operations
15 48 (7.04%) Continuous Improvement
16 45 (6.60%) Vulnerability Management
17 43 (6.30%) Project Management
17 43 (6.30%) SIEM
18 42 (6.16%) Business Continuity
18 42 (6.16%) Disaster Recovery
Programming Languages
1 76 (11.14%) PowerShell
2 61 (8.94%) Python
2 61 (8.94%) SQL
3 17 (2.49%) Java
4 13 (1.91%) Bash Shell
4 13 (1.91%) JavaScript
4 13 (1.91%) Perl
5 10 (1.47%) Shell Script
6 7 (1.03%) PL/SQL
6 7 (1.03%) Ruby
7 6 (0.88%) C
8 5 (0.73%) C#
8 5 (0.73%) C++
8 5 (0.73%) R
9 4 (0.59%) Go
10 3 (0.44%) T-SQL
10 3 (0.44%) VBScript
11 2 (0.29%) VB
12 1 (0.15%) PHP
12 1 (0.15%) VBA
Qualifications
1 65 (9.53%) Security Cleared
2 60 (8.80%) Degree
3 46 (6.74%) SC Cleared
4 44 (6.45%) CISSP
5 38 (5.57%) ITIL Certification
6 30 (4.40%) Cisco Certification
7 27 (3.96%) CCNA
8 25 (3.67%) DV Cleared
9 23 (3.37%) Microsoft Certification
10 18 (2.64%) CISM
11 16 (2.35%) Computer Science Degree
11 16 (2.35%) GIAC
12 15 (2.20%) CCNP
13 13 (1.91%) SANS
14 10 (1.47%) CISA
14 10 (1.47%) GCFA
14 10 (1.47%) GCIH
14 10 (1.47%) MCSA
15 9 (1.32%) BPSS Clearance
16 8 (1.17%) CompTIA Security+
Quality Assurance & Compliance
1 80 (11.73%) SLA
2 49 (7.18%) ISO/IEC 27001
3 40 (5.87%) GDPR
4 19 (2.79%) Cyber Essentials
5 18 (2.64%) NIST
6 15 (2.20%) PCI DSS
7 9 (1.32%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 5 (0.73%) COBIT
8 5 (0.73%) ISO 22301
9 3 (0.44%) ISO/IEC 20000
9 3 (0.44%) QA
9 3 (0.44%) Sarbanes-Oxley
10 2 (0.29%) Cyber Essentials PLUS
10 2 (0.29%) Data Quality
10 2 (0.29%) ISO/IEC 27005
10 2 (0.29%) JSP 440
11 1 (0.15%) HIPAA
11 1 (0.15%) ISO 31000
11 1 (0.15%) NIST 800
System Software
1 125 (18.33%) Active Directory
2 40 (5.87%) VMware Infrastructure
3 33 (4.84%) Hyper-V
4 23 (3.37%) Virtual Desktop
5 17 (2.49%) VMware ESXi
6 11 (1.61%) Docker
7 8 (1.17%) Tivoli Workload Scheduler
8 7 (1.03%) Virtual Machines
9 5 (0.73%) vSphere
10 2 (0.29%) LXC
10 2 (0.29%) Oracle RAC
11 1 (0.15%) Apache ZooKeeper
11 1 (0.15%) BitLocker
11 1 (0.15%) Citrix Hypervisor
11 1 (0.15%) Firmware
11 1 (0.15%) VirtualBox
11 1 (0.15%) VMware NSX
11 1 (0.15%) XenApp
Systems Management
1 37 (5.43%) SCCM
2 25 (3.67%) Microsoft Intune
3 16 (2.35%) Ansible
4 14 (2.05%) Kubernetes
5 13 (1.91%) WSUS
6 9 (1.32%) Tivoli
7 8 (1.17%) HP Data Protector
8 6 (0.88%) Cisco CUCM
8 6 (0.88%) Grafana
8 6 (0.88%) Puppet
9 5 (0.73%) CSIRT
9 5 (0.73%) Nessus
9 5 (0.73%) Terraform
10 4 (0.59%) CASB
10 4 (0.59%) Docker Swarm
10 4 (0.59%) ServiceCenter
11 3 (0.44%) Host Intrusion Detection System
11 3 (0.44%) Network Intrusion Detection System
11 3 (0.44%) Opscode Chef
11 3 (0.44%) Prometheus
Vendors
1 149 (21.85%) Microsoft
2 92 (13.49%) VMware
3 80 (11.73%) Cisco
4 33 (4.84%) Juniper
5 31 (4.55%) Citrix
6 29 (4.25%) Oracle
7 24 (3.52%) HP
8 23 (3.37%) Nokia
9 22 (3.23%) ServiceNow
10 20 (2.93%) CheckPoint
11 15 (2.20%) IBM
11 15 (2.20%) Sophos
12 14 (2.05%) Apple
13 12 (1.76%) Dell
13 12 (1.76%) Splunk
14 10 (1.47%) MobileIron
14 10 (1.47%) SAP
15 9 (1.32%) Meraki
15 9 (1.32%) SolarWinds
16 8 (1.17%) Sun