Period
to 24 March 2019

The following table provides summary statistics for permanent job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 24 March 2019 with a comparison to the same period in the previous 2 years.

Incident Management
UK
6 months to
24 Mar 2019
Same period 2018 Same period 2017
Rank 230 235 251
Rank change year-on-year +5 +16 -18
Permanent jobs citing Incident Management 2,185 2,633 2,395
As % of all permanent IT jobs advertised in the UK 1.47% 1.49% 1.38%
As % of the Processes & Methodologies category 1.61% 1.62% 1.51%
Number of salaries quoted 1,653 2,091 1,845
UK median annual salary £45,000 £45,000 £43,750
Median salary % change year-on-year - +2.86% +0.57%
10th Percentile £24,000 £23,000 £21,500
90th Percentile £80,000 £76,000 £75,000
UK excluding London median annual salary £41,500 £42,500 £40,000
% change year-on-year -2.35% +6.25% -

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 136,119 162,463 158,242
As % of all permanent IT jobs advertised in the UK 91.78% 91.80% 91.34%
Number of salaries quoted 107,178 132,306 130,225
UK median annual salary £52,500 £50,000 £47,500
Median salary % change year-on-year +5.00% +5.26% -
10th Percentile £30,000 £28,750 £27,500
90th Percentile £85,000 £81,250 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a percentage of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management.

Salary trend for Incident Management in the UK

Incident Management
Salary Histogram

The salary distribution of IT jobs citing Incident Management over the 6 months to 24 March 2019.

Salary histogram for Incident Management in the UK

Incident Management
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 24 March 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +3 2,061 £45,000 -5.26% 71
UK excluding London +34 1,509 £41,500 -2.35% 49
London -67 632 £50,000 -9.09% 24
South East +22 416 £40,000 -19.19% 9
North of England +31 407 £42,500 +11.84% 11
Midlands +50 289 £37,500 -11.76% 14
North West +85 269 £53,500 +33.75% 7
East of England +94 195 £45,000 +12.50% 6
West Midlands +32 178 £40,000 -11.11% 8
South West -37 127 £45,000 +12.50% 7
East Midlands +40 111 £36,000 - 6
Yorkshire -8 107 £35,500 +1.43% 4
Scotland +19 58 £42,500 +1.19% 1
North East -25 31 £30,066 -30.88%
Wales +7 20 £47,500 +43.94%
Northern Ireland -17 10 £23,000 +15.00% 1

For the 6 months to 24 March 2019, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Incident Management.

1 988 (45.22%) ITIL
2 709 (32.45%) Windows
3 624 (28.56%) Microsoft
4 516 (23.62%) Service Management
5 475 (21.74%) Active Directory
6 442 (20.23%) Problem Management
7 405 (18.54%) Finance
7 405 (18.54%) Information Security
8 386 (17.67%) SLA
9 347 (15.88%) Linux
10 325 (14.87%) Service Delivery
11 303 (13.87%) Firewall
12 295 (13.50%) Change Management
13 292 (13.36%) Problem-Solving
14 260 (11.90%) Management Information System
15 259 (11.85%) Microsoft Office
16 246 (11.26%) Analytical Skills
17 245 (11.21%) Cisco
18 242 (11.08%) Windows Server
19 236 (10.80%) SQL
19 236 (10.80%) Risk Management
19 236 (10.80%) VMware
20 225 (10.30%) SIEM
21 224 (10.25%) CISSP
21 224 (10.25%) Microsoft Azure
22 222 (10.16%) Office 365
23 220 (10.07%) ISO/IEC 27001
24 200 (9.15%) Degree
24 200 (9.15%) Cybersecurity
25 196 (8.97%) Security Operations

Incident Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 127 (5.81%) SharePoint
2 81 (3.71%) MS Exchange
3 70 (3.20%) IIS
4 46 (2.11%) Exchange Server 2013
5 45 (2.06%) Exchange Server 2010
6 43 (1.97%) Skype for Business
7 32 (1.46%) WebSphere
8 28 (1.28%) Apache
9 27 (1.24%) Confluence
10 25 (1.14%) IBM Notes
11 23 (1.05%) WebLogic
12 18 (0.82%) nginx
13 17 (0.78%) Blackberry Enterprise Server
14 15 (0.69%) Exchange Server 2007
14 15 (0.69%) JBoss
15 14 (0.64%) Tomcat
16 11 (0.50%) Oracle Coherence
17 9 (0.41%) CMS
17 9 (0.41%) MQSeries
18 8 (0.37%) WebSphere Application Server
Applications
1 259 (11.85%) Microsoft Office
2 96 (4.39%) Microsoft Excel
3 45 (2.06%) Microsoft PowerPoint
4 12 (0.55%) Acrobat
4 12 (0.55%) MS Visio
5 10 (0.46%) Microsoft Project
6 6 (0.27%) Spreadsheet
7 3 (0.14%) AutoCAD
7 3 (0.14%) Chatbot
8 2 (0.092%) EngageOne
9 1 (0.046%) Adobe Premiere
Business Applications
1 29 (1.33%) Remedy ITSM
2 18 (0.82%) Dynamics CRM
3 14 (0.64%) Maximo
4 13 (0.59%) Oracle EBS
5 12 (0.55%) HFM
5 12 (0.55%) Oracle General Ledger
6 7 (0.32%) Endur
7 6 (0.27%) Infor SunSystems
7 6 (0.27%) LatentZero
7 6 (0.27%) thinkFolio
8 5 (0.23%) SAP R/3
9 4 (0.18%) SAP ERP
10 3 (0.14%) SAP MM
10 3 (0.14%) SAP S/4HANA
11 2 (0.092%) Salesforce.com CRM
11 2 (0.092%) SAP FI
11 2 (0.092%) SAP FI/CO
11 2 (0.092%) SAP Payroll
11 2 (0.092%) SAP PS
11 2 (0.092%) Unit4 Business World
Cloud Services
1 224 (10.25%) Microsoft Azure
2 222 (10.16%) Office 365
3 169 (7.73%) Amazon AWS
4 75 (3.43%) IaaS
4 75 (3.43%) SaaS
5 54 (2.47%) PaaS
6 39 (1.78%) Google Cloud Platform
7 14 (0.64%) Azure Active Directory
8 12 (0.55%) Dynamics 365
8 12 (0.55%) Mimecast
9 9 (0.41%) Akamai
10 7 (0.32%) Cloud Computing
10 7 (0.32%) OpenShift
11 6 (0.27%) GitHub
12 5 (0.23%) Amazon EC2
13 4 (0.18%) OneDrive
14 3 (0.14%) Amazon CloudWatch
14 3 (0.14%) Datadog
14 3 (0.14%) SuccessFactors
14 3 (0.14%) Virtual Private Cloud
Communications & Networking
1 303 (13.87%) Firewall
2 180 (8.24%) WAN
3 154 (7.05%) LAN
4 149 (6.82%) TCP/IP
5 134 (6.13%) DNS
6 125 (5.72%) Internet
7 107 (4.90%) Network Security
8 100 (4.58%) Wireless
9 83 (3.80%) DHCP
10 80 (3.66%) VPN
11 50 (2.29%) Intrusion Detection
12 47 (2.15%) SAN
13 41 (1.88%) VoIP
14 35 (1.60%) Skype
15 32 (1.46%) IP Telephony
16 31 (1.42%) SSL
16 31 (1.42%) VLAN
17 27 (1.24%) MPLS
18 26 (1.19%) Wi-Fi
19 25 (1.14%) BGP
Database & Business Intelligence
1 130 (5.95%) SQL Server
2 43 (1.97%) MySQL
3 37 (1.69%) Oracle Database
4 31 (1.42%) Relational Database
5 19 (0.87%) RDBMS
5 19 (0.87%) SQL Server 2008
6 17 (0.78%) Oracle Database 11g
7 15 (0.69%) NoSQL
7 15 (0.69%) PostgreSQL
8 14 (0.64%) DB2
9 13 (0.59%) Apache Cassandra
10 12 (0.55%) Oracle Reports
10 12 (0.55%) Oracle Smart View
11 10 (0.46%) Oracle Database 12c
12 9 (0.41%) Big Data
13 7 (0.32%) Adabas
14 6 (0.27%) Data Warehouse
14 6 (0.27%) MongoDB
14 6 (0.27%) SQL Server Integration Services
14 6 (0.27%) SQL Server Reporting Services
Development Applications
1 43 (1.97%) Jenkins
2 35 (1.60%) JIRA
3 26 (1.19%) Git (software)
3 26 (1.19%) Visual Studio
4 22 (1.01%) Subversion
5 18 (0.82%) Atlassian Bamboo
5 18 (0.82%) Maven
6 16 (0.73%) Eclipse
7 14 (0.64%) Team Foundation Server
8 9 (0.41%) JUnit
8 9 (0.41%) LoadRunner
8 9 (0.41%) Selenium
8 9 (0.41%) SoapUI
8 9 (0.41%) VSS/SourceSafe
9 7 (0.32%) Metasploit
10 6 (0.27%) Appium
10 6 (0.27%) Hudson
10 6 (0.27%) Visual Studio Team System
11 4 (0.18%) Burp Suite
11 4 (0.18%) Rational Application Developer
General
1 405 (18.54%) Finance
2 127 (5.81%) Banking
2 127 (5.81%) Retail
3 114 (5.22%) Telecoms
4 96 (4.39%) Legal
5 54 (2.47%) Billing
6 37 (1.69%) Back Office
7 34 (1.56%) Law
8 29 (1.33%) Marketing
9 25 (1.14%) Front Office
10 22 (1.01%) Investment Banking
11 18 (0.82%) French Language
11 18 (0.82%) German Language
12 16 (0.73%) Advertising
13 15 (0.69%) Financial Institution
13 15 (0.69%) Manufacturing
14 13 (0.59%) Spanish Language
15 11 (0.50%) General Ledger
16 10 (0.46%) Games
17 5 (0.23%) Publishing
Job Titles
1 585 (26.77%) Analyst
2 187 (8.56%) Support Analyst
3 170 (7.78%) Security Manager
4 146 (6.68%) Support Engineer
5 145 (6.64%) Service Analyst
6 136 (6.22%) Service Manager
7 127 (5.81%) IT Analyst
8 121 (5.54%) Information Security Manager
9 120 (5.49%) Incident Manager
9 120 (5.49%) Information Manager
10 117 (5.35%) Service Desk Analyst
11 112 (5.13%) Applications Support
12 102 (4.67%) Security Analyst
13 101 (4.62%) IT Support
14 86 (3.94%) IT Manager
14 86 (3.94%) Network Engineer
15 72 (3.30%) 2nd Line Support
16 68 (3.11%) Team Leader
17 66 (3.02%) Delivery Manager
18 65 (2.97%) Senior Analyst
Libraries, Frameworks & Software Standards
1 57 (2.61%) .NET
2 42 (1.92%) Web Services
3 41 (1.88%) HTML
4 40 (1.83%) Middleware
5 22 (1.01%) JSON
5 22 (1.01%) LAMP
5 22 (1.01%) XML
6 21 (0.96%) CSS
7 16 (0.73%) jQuery
7 16 (0.73%) JSP
7 16 (0.73%) LDAP
8 14 (0.64%) LEMP Stack
9 13 (0.59%) WebSphere MQ
10 12 (0.55%) SOAP
11 11 (0.50%) Ajax
11 11 (0.50%) DHTML
11 11 (0.50%) Elastic Stack
11 11 (0.50%) JSTL
11 11 (0.50%) Servlets
12 10 (0.46%) Oracle Fusion
Miscellaneous
1 260 (11.90%) Management Information System
2 246 (11.26%) Analytical Skills
3 156 (7.14%) Data Centre
4 119 (5.45%) Self-Motivation
5 89 (4.07%) Security Operations Centre
6 63 (2.88%) Smart Meter
7 51 (2.33%) Cyberthreat
8 40 (1.83%) Driving Licence
9 35 (1.60%) Blackberry
10 30 (1.37%) Enterprise Software
11 29 (1.33%) PKI
12 27 (1.24%) Clustering
13 25 (1.14%) CMDB
14 24 (1.10%) User Experience
15 22 (1.01%) Cyberattack
16 21 (0.96%) e-Learning
17 20 (0.92%) Private Cloud
18 19 (0.87%) Cyber Defence
18 19 (0.87%) Fat Client
18 19 (0.87%) Thin Client
Operating Systems
1 709 (32.45%) Windows
2 347 (15.88%) Linux
3 242 (11.08%) Windows Server
4 129 (5.90%) Unix
5 123 (5.63%) Windows 7
6 112 (5.13%) Windows Server 2008
7 110 (5.03%) Windows Server 2012
8 109 (4.99%) Windows 10
9 44 (2.01%) Red Hat Enterprise Linux
10 36 (1.65%) AIX
11 32 (1.46%) Windows 8
12 26 (1.19%) CentOS
13 24 (1.10%) Solaris
14 21 (0.96%) Windows 2000
15 18 (0.82%) Windows XP
16 15 (0.69%) Apple iOS
16 15 (0.69%) Mac OS
17 14 (0.64%) Android
18 10 (0.46%) Windows Server 2003
19 8 (0.37%) Mac OS X
Processes & Methodologies
1 988 (45.22%) ITIL
2 516 (23.62%) Service Management
3 442 (20.23%) Problem Management
4 405 (18.54%) Information Security
5 325 (14.87%) Service Delivery
6 295 (13.50%) Change Management
7 292 (13.36%) Problem-Solving
8 236 (10.80%) Risk Management
9 225 (10.30%) SIEM
10 200 (9.15%) Cybersecurity
11 196 (8.97%) Security Operations
12 189 (8.65%) Agile Software Development
12 189 (8.65%) Root Cause Analysis
12 189 (8.65%) Security Management
13 188 (8.60%) ITSM
14 170 (7.78%) Continuous Improvement
15 169 (7.73%) Stakeholder Management
16 163 (7.46%) Disaster Recovery
17 149 (6.82%) Project Management
18 134 (6.13%) Penetration Testing
Programming Languages
1 236 (10.80%) SQL
2 157 (7.19%) PowerShell
3 82 (3.75%) Python
4 76 (3.48%) Java
5 71 (3.25%) C#
6 57 (2.61%) Bash Shell
7 56 (2.56%) C
8 51 (2.33%) JavaScript
9 33 (1.51%) Perl
10 31 (1.42%) VB
11 28 (1.28%) PHP
12 25 (1.14%) C++
13 22 (1.01%) Shell Script
14 20 (0.92%) PL/SQL
14 20 (0.92%) VB.NET
15 17 (0.78%) Ruby
15 17 (0.78%) VBScript
16 16 (0.73%) Korn
17 15 (0.69%) Bourne shell
18 13 (0.59%) AWK
Qualifications
1 224 (10.25%) CISSP
2 200 (9.15%) Degree
3 185 (8.47%) Cisco Certification
4 168 (7.69%) Security Cleared
5 148 (6.77%) ITIL Certification
6 138 (6.32%) Microsoft Certification
7 132 (6.04%) CISM
8 110 (5.03%) SC Cleared
9 105 (4.81%) CCNA
10 76 (3.48%) MCSA
11 61 (2.79%) (ISC)2 CCSP
11 61 (2.79%) CISA
11 61 (2.79%) MCSE
12 58 (2.65%) MCP
13 51 (2.33%) SANS
14 47 (2.15%) CEH
14 47 (2.15%) ISEB
15 41 (1.88%) ISTQB
16 40 (1.83%) CISMP
17 38 (1.74%) DV Cleared
Quality Assurance & Compliance
1 386 (17.67%) SLA
2 220 (10.07%) ISO/IEC 27001
3 132 (6.04%) GDPR
4 51 (2.33%) QA
5 49 (2.24%) PCI DSS
6 35 (1.60%) Sarbanes-Oxley
7 30 (1.37%) COBIT
8 21 (0.96%) ISO/IEC 20000
8 21 (0.96%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 14 (0.64%) ISO/IEC 27005
10 13 (0.59%) PMO
11 11 (0.50%) Cyber Essentials
12 6 (0.27%) ISAE 3402
13 4 (0.18%) ISO 22301
13 4 (0.18%) SEPA
14 3 (0.14%) Data Quality
14 3 (0.14%) HL7
14 3 (0.14%) ISO 31000
14 3 (0.14%) ISO 9000
15 2 (0.092%) GAMP
System Software
1 475 (21.74%) Active Directory
2 140 (6.41%) VMware Infrastructure
3 61 (2.79%) Hyper-V
4 34 (1.56%) XenApp
5 31 (1.42%) Docker
6 27 (1.24%) Virtual Machines
7 21 (0.96%) vSphere
8 20 (0.92%) VMware Workstation
9 19 (0.87%) Tivoli Workload Scheduler
9 19 (0.87%) VMware ESXi
10 12 (0.55%) Firmware
11 9 (0.41%) Virtual Desktop
11 9 (0.41%) XenDesktop
12 8 (0.37%) Postfix
12 8 (0.37%) VMware NSX
13 7 (0.32%) Snort
14 6 (0.27%) Job Entry Subsystem
14 6 (0.27%) Time Sharing Option
14 6 (0.27%) XenServer
15 5 (0.23%) Virtual Servers
Systems Management
1 98 (4.49%) SCCM
2 41 (1.88%) Kubernetes
3 38 (1.74%) HP ALM
4 36 (1.65%) Puppet
4 36 (1.65%) SCOM
5 35 (1.60%) Ansible
5 35 (1.60%) Nagios
6 30 (1.37%) Norton AntiVirus
7 27 (1.24%) Oracle Enterprise Manager
8 24 (1.10%) Tivoli
9 23 (1.05%) Terraform
10 22 (1.01%) QRadar
10 22 (1.01%) ServiceCenter
11 20 (0.92%) Cisco CUCM
11 20 (0.92%) Failover Clustering
12 17 (0.78%) Opscode Chef
13 16 (0.73%) Symantec Endpoint Protection
14 15 (0.69%) CSIRT
14 15 (0.69%) vCenter Server
14 15 (0.69%) WSUS
Vendors
1 624 (28.56%) Microsoft
2 245 (11.21%) Cisco
3 236 (10.80%) VMware
4 156 (7.14%) Oracle
5 144 (6.59%) Citrix
6 117 (5.35%) Remedy
7 110 (5.03%) ServiceNow
8 107 (4.90%) HP
9 73 (3.34%) IBM
10 58 (2.65%) Symantec
11 56 (2.56%) Juniper
12 53 (2.43%) Red Hat
13 49 (2.24%) Palo Alto
14 46 (2.11%) Splunk
15 45 (2.06%) Apple
15 45 (2.06%) CheckPoint
15 45 (2.06%) SolarWinds
16 42 (1.92%) Google
17 32 (1.46%) SAP
18 30 (1.37%) BMC