Incident Management Jobs

Incident Management
UK

The table below provides summary statistics for permanent job vacancies requiring Incident Management skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Incident Management over the 6 months leading up to 24 July 2024, comparing them to the same period in the previous two years.

6 months to
24 Jul 2024
Same period 2023 Same period 2022
Rank 207 245 294
Rank change year-on-year +38 +49 +6
Permanent jobs citing Incident Management 1,201 1,219 2,488
As % of all permanent jobs advertised in the UK 1.31% 1.49% 1.41%
As % of the Processes & Methodologies category 1.59% 1.57% 1.47%
Number of salaries quoted 845 818 1,794
10th Percentile £29,000 £27,000 £26,000
25th Percentile £33,500 £37,039 £34,500
Median annual salary (50th Percentile) £52,084 £54,882 £50,000
Median % change year-on-year -5.10% +9.76% -
75th Percentile £68,750 £71,652 £63,750
90th Percentile £92,500 £87,500 £80,000
UK excluding London median annual salary £45,000 £45,000 £45,000

All Process and Methodology Skills
UK

Incident Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 75,478 77,846 169,786
As % of all permanent jobs advertised in the UK 82.06% 95.36% 96.40%
Number of salaries quoted 49,870 50,645 86,192
10th Percentile £30,000 £33,750 £33,678
25th Percentile £40,000 £45,000 £44,186
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - +9.09%
75th Percentile £73,750 £80,000 £80,000
90th Percentile £93,750 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +6.06%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a proportion of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Salary Trend

3-month moving average salary quoted in jobs citing Incident Management.

Salary trend for Incident Management in the UK

Incident Management
Salary Histogram

Salary distribution for jobs citing Incident Management over the 6 months to 24 July 2024.

Salary histogram for Incident Management in the UK

Incident Management
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 24 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +38 1,053 £52,084 -5.10% 167
UK excluding London +9 829 £45,000 - 135
Work from Home +32 401 £55,000 -8.33% 77
London +48 332 £70,000 +9.80% 46
North of England +14 237 £45,000 -10.00% 39
South East -35 195 £44,982 -13.50% 21
South West +51 119 £57,000 +65.22% 25
North West +15 115 £52,084 +9.65% 24
Midlands -19 101 £56,500 +41.25% 23
West Midlands -4 78 £52,000 +4.00% 19
Yorkshire +13 77 £42,500 -15.00% 9
East of England -16 58 £32,000 -36.00% 21
Scotland -32 48 £57,500 +9.52% 6
Wales 0 46 £55,000 +100.00% 2
North East +17 45 £32,500 -21.21% 6
East Midlands -46 23 £64,500 +98.46% 4
Northern Ireland +43 20 £35,000 - 3
Isle of Man - 5 £36,000 -

Incident Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 58 (4.83%) SharePoint
2 57 (4.75%) Microsoft Exchange
3 38 (3.16%) WebLogic
4 26 (2.16%) Oracle Service Bus
5 22 (1.83%) SAS
6 11 (0.92%) Skype for Business
7 10 (0.83%) Confluence
8 9 (0.75%) IIS
9 3 (0.25%) Exchange Server 2013
9 3 (0.25%) nginx
9 3 (0.25%) Oracle Workflow
9 3 (0.25%) WordPress
10 2 (0.17%) CMS
10 2 (0.17%) IBM Notes
10 2 (0.17%) SharePoint Server
11 1 (0.083%) Oracle Spatial
Applications
1 96 (7.99%) Microsoft Office
2 58 (4.83%) Microsoft Excel
3 33 (2.75%) MS Visio
4 12 (1.00%) Microsoft PowerPoint
5 5 (0.42%) Microsoft Project
6 2 (0.17%) Adobe Creative Suite
6 2 (0.17%) Spreadsheet
7 1 (0.083%) Chatbot
Business Applications
1 47 (3.91%) Remedy ITSM
2 9 (0.75%) Dynamics CRM
3 7 (0.58%) Elite 3E
4 6 (0.50%) SAP S/4HANA
5 5 (0.42%) Oracle ERP
5 5 (0.42%) Workday HCM
6 4 (0.33%) Dynamics NAV
6 4 (0.33%) Oracle EBS
7 3 (0.25%) Endur
7 3 (0.25%) NEC Housing
7 3 (0.25%) Oracle Cash Management
7 3 (0.25%) Oracle EBS R12
7 3 (0.25%) Oracle E-Business Tax
7 3 (0.25%) Oracle General Ledger
7 3 (0.25%) Oracle Internet Expenses
7 3 (0.25%) Oracle iProcurement
7 3 (0.25%) Oracle Payables
7 3 (0.25%) Oracle Receivables
8 2 (0.17%) SAP HCM
8 2 (0.17%) SAP MM
Cloud Services
1 282 (23.48%) Azure
2 220 (18.32%) Microsoft 365
3 118 (9.83%) AWS
4 52 (4.33%) Entra ID
5 41 (3.41%) SaaS
6 36 (3.00%) Power Platform
7 27 (2.25%) PaaS
8 26 (2.16%) Azure DevOps
9 22 (1.83%) IaaS
10 20 (1.67%) Cloud Computing
10 20 (1.67%) Serverless
11 19 (1.58%) Azure Monitor
11 19 (1.58%) Azure Storage
12 17 (1.42%) GCP
13 16 (1.33%) Azure Functions
14 15 (1.25%) Azure Data Factory
14 15 (1.25%) Mimecast
15 13 (1.08%) Azure Logic Apps
15 13 (1.08%) PowerApps
16 10 (0.83%) Azure Service Bus
Communications & Networking
1 139 (11.57%) Firewall
2 70 (5.83%) Network Security
3 67 (5.58%) DNS
4 43 (3.58%) LAN
5 42 (3.50%) DHCP
5 42 (3.50%) WAN
6 36 (3.00%) SAN
7 34 (2.83%) Wireless
8 33 (2.75%) TCP/IP
8 33 (2.75%) VPN
9 24 (2.00%) VoIP
10 23 (1.92%) Intrusion Detection
11 18 (1.50%) Internet
12 15 (1.25%) SD-WAN
13 14 (1.17%) Wi-Fi
14 13 (1.08%) MPLS
14 13 (1.08%) Remote Desktop
15 11 (0.92%) Skype
16 10 (0.83%) VLAN
17 9 (0.75%) IP Telephony
Database & Business Intelligence
1 53 (4.41%) SQL Server
2 37 (3.08%) Oracle Database
3 26 (2.16%) Oracle Database 10g
3 26 (2.16%) Oracle Database 11g
3 26 (2.16%) VLDB
4 23 (1.92%) Power BI
5 21 (1.75%) MySQL
5 21 (1.75%) Relational Database
6 20 (1.67%) Elasticsearch
6 20 (1.67%) RDBMS
7 15 (1.25%) Amazon RDS
8 9 (0.75%) Azure SQL Database
9 7 (0.58%) SQL Server Integration Services
10 5 (0.42%) PostgreSQL
10 5 (0.42%) Redis
11 4 (0.33%) Big Data
12 3 (0.25%) MongoDB
12 3 (0.25%) SAP HANA
12 3 (0.25%) SQL Server Reporting Services
13 1 (0.083%) QlikView
Development Applications
1 35 (2.91%) JIRA
2 12 (1.00%) GitLab
3 9 (0.75%) Jenkins
4 7 (0.58%) Toad
5 5 (0.42%) HP UFT
5 5 (0.42%) JMeter
5 5 (0.42%) LoadRunner
5 5 (0.42%) MSTest
5 5 (0.42%) Postman
5 5 (0.42%) Selenium
5 5 (0.42%) Team Foundation Server
6 4 (0.33%) Burp Suite
6 4 (0.33%) Metasploit
6 4 (0.33%) sqlmap
7 3 (0.25%) Git
8 1 (0.083%) Sonatype Nexus
General
1 415 (34.55%) Social Skills
2 243 (20.23%) Finance
3 231 (19.23%) Analytical Skills
4 68 (5.66%) Law
5 60 (5.00%) Organisational Skills
6 51 (4.25%) Legal
7 50 (4.16%) Telecoms
8 46 (3.83%) Military
9 40 (3.33%) Inclusion and Diversity
10 39 (3.25%) Public Sector
11 35 (2.91%) Banking
12 29 (2.41%) Presentation Skills
13 27 (2.25%) Retail
14 24 (2.00%) Manufacturing
14 24 (2.00%) Marketing
15 18 (1.50%) Electronics
16 15 (1.25%) Police
17 12 (1.00%) Front Office
18 10 (0.83%) Financial Institution
19 9 (0.75%) Advertising
Job Titles
1 302 (25.15%) Analyst
2 123 (10.24%) Support Analyst
3 105 (8.74%) Lead
4 104 (8.66%) Senior
5 87 (7.24%) Support Engineer
6 86 (7.16%) Service Manager
7 82 (6.83%) IT Support
8 81 (6.74%) Security Analyst
9 78 (6.49%) Applications Support
10 73 (6.08%) Consultant
11 69 (5.75%) IT Analyst
12 65 (5.41%) Incident Manager
13 60 (5.00%) Security Consultant
14 56 (4.66%) Applications Support Analyst
15 55 (4.58%) Service Analyst
16 53 (4.41%) Senior Analyst
17 50 (4.16%) Cybersecurity Consultant
18 47 (3.91%) Service Desk Analyst
19 46 (3.83%) IT Engineer
19 46 (3.83%) IT Manager
Libraries, Frameworks & Software Standards
1 32 (2.66%) .NET
1 32 (2.66%) Elastic Stack
2 30 (2.50%) CSS
3 27 (2.25%) HTML
3 27 (2.25%) Web Services
4 22 (1.83%) AngularJS
4 22 (1.83%) Twitter Bootstrap
5 21 (1.75%) FIX Protocol
6 15 (1.25%) Spring
7 12 (1.00%) .NET Framework
7 12 (1.00%) J2EE
7 12 (1.00%) Java EE
8 9 (0.75%) ARM Templates
9 7 (0.58%) EDI
10 6 (0.50%) Middleware
10 6 (0.50%) Node.js
10 6 (0.50%) Oracle Fusion
11 5 (0.42%) WebdriverIO
12 4 (0.33%) JSON
12 4 (0.33%) RESTful
Miscellaneous
1 147 (12.24%) Management Information System
2 67 (5.58%) Data Centre
3 40 (3.33%) Security Operations Centre
4 37 (3.08%) Cyber Kill Chain
5 34 (2.83%) Self-Motivation
6 33 (2.75%) Onboarding
7 28 (2.33%) CMDB
7 28 (2.33%) Cyber Threat
7 28 (2.33%) Security Posture
8 27 (2.25%) Driving Licence
8 27 (2.25%) Enterprise Storage
9 23 (1.92%) Cyber Defence
9 23 (1.92%) Legacy Systems
9 23 (1.92%) Public Cloud
10 17 (1.42%) Linux Command Line
11 16 (1.33%) Data Protection Act
12 15 (1.25%) Hybrid Cloud
13 14 (1.17%) Cloud Native
13 14 (1.17%) Product Ownership
14 13 (1.08%) Cyberattack
Operating Systems
1 322 (26.81%) Windows
2 130 (10.82%) Linux
3 114 (9.49%) Windows Server
4 78 (6.49%) Unix
5 75 (6.24%) Windows 10
6 35 (2.91%) Windows Server 2016
7 27 (2.25%) Solaris
8 23 (1.92%) Windows Server 2019
9 20 (1.67%) Apple iOS
10 16 (1.33%) Android
11 12 (1.00%) Mac OS X
11 12 (1.00%) Windows Server 2012
12 6 (0.50%) CentOS
12 6 (0.50%) Windows Server 2008
13 5 (0.42%) Kali Linux
14 4 (0.33%) Mac OS
14 4 (0.33%) Red Hat Enterprise Linux
14 4 (0.33%) Windows Server 2003
15 3 (0.25%) Amazon Linux
16 2 (0.17%) Windows 7
Processes & Methodologies
1 439 (36.55%) ITIL
2 278 (23.15%) Problem-Solving
3 250 (20.82%) Service Management
4 244 (20.32%) Cybersecurity
5 232 (19.32%) Change Management
6 195 (16.24%) ITSM
7 194 (16.15%) Information Security
7 194 (16.15%) Problem Management
8 176 (14.65%) Incident Response
9 166 (13.82%) Continuous Improvement
10 162 (13.49%) Customer Service
11 148 (12.32%) Service Delivery
12 138 (11.49%) Security Operations
13 122 (10.16%) Root Cause Analysis
14 115 (9.58%) SIEM
15 99 (8.24%) Agile
16 98 (8.16%) Vulnerability Management
17 97 (8.08%) Actionable Insight
18 95 (7.91%) Mentoring
19 93 (7.74%) Major Incident Management
Programming Languages
1 120 (9.99%) SQL
2 97 (8.08%) PowerShell
3 55 (4.58%) Python
4 38 (3.16%) PL/SQL
5 34 (2.83%) Java
6 31 (2.58%) Bash
7 29 (2.41%) JavaScript
8 24 (2.00%) C#
9 18 (1.50%) Shell Script
10 13 (1.08%) VBA
11 12 (1.00%) MATLAB
11 12 (1.00%) VB.NET
12 5 (0.42%) C++
12 5 (0.42%) Perl
12 5 (0.42%) T-SQL
13 4 (0.33%) PHP
14 3 (0.25%) Go
15 2 (0.17%) Kusto Query Language
16 1 (0.083%) Groovy
16 1 (0.083%) TypeScript
Qualifications
1 203 (16.90%) Degree
2 193 (16.07%) Security Cleared
3 128 (10.66%) SC Cleared
4 127 (10.57%) CISSP
5 87 (7.24%) CISM
6 62 (5.16%) Azure Certification
7 57 (4.75%) ITIL Certification
8 55 (4.58%) Microsoft Certification
9 49 (4.08%) CISA
9 49 (4.08%) DV Cleared
10 44 (3.66%) Cisco Certification
11 37 (3.08%) Computer Science Degree
12 28 (2.33%) ITIL Foundation Certificate
13 26 (2.16%) CCNA
14 24 (2.00%) APMP
15 22 (1.83%) CCNP
16 21 (1.75%) CRISC
16 21 (1.75%) ISO 27001 Lead Auditor
17 20 (1.67%) AWS Certification
18 13 (1.08%) CompTIA CySA+
Quality Assurance & Compliance
1 176 (14.65%) SLA
2 101 (8.41%) ISO/IEC 27001
3 84 (6.99%) NIST
4 43 (3.58%) Cyber Essentials
5 40 (3.33%) GDPR
6 22 (1.83%) PCI DSS
7 21 (1.75%) PMO
8 20 (1.67%) GRC
8 20 (1.67%) JSP 440
9 13 (1.08%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 13 (1.08%) QA
10 10 (0.83%) Cyber Essentials PLUS
11 9 (0.75%) NIST 800
12 8 (0.67%) HIPAA
13 7 (0.58%) Accessibility
14 6 (0.50%) NCSC
15 5 (0.42%) SOC 2
16 4 (0.33%) California Consumer Privacy Act
16 4 (0.33%) ISO 22301
17 3 (0.25%) Data Quality
System Software
1 242 (20.15%) Active Directory
2 71 (5.91%) VMware Infrastructure
3 60 (5.00%) Hyper-V
4 48 (4.00%) vSphere
5 26 (2.16%) Oracle RAC
6 24 (2.00%) Docker
7 14 (1.17%) Virtual Machines
8 12 (1.00%) Virtual Desktop
8 12 (1.00%) VMware NSX
9 9 (0.75%) VMware ESXi
10 6 (0.50%) Firmware
11 3 (0.25%) Virtual Servers
11 3 (0.25%) VMware Workstation
12 2 (0.17%) Microsoft Virtual Server
12 2 (0.17%) Terminal Services
13 1 (0.083%) BitLocker
Systems Management
1 43 (3.58%) SCCM
2 40 (3.33%) Microsoft Intune
3 27 (2.25%) Terraform
4 26 (2.16%) Data Guard
4 26 (2.16%) Oracle RMAN
5 22 (1.83%) Kubernetes
6 20 (1.67%) vCenter Server
7 18 (1.50%) Single Sign-On
8 12 (1.00%) OpenSSO
8 12 (1.00%) WSUS
9 11 (0.92%) Grafana
10 10 (0.83%) Ansible
11 9 (0.75%) QRadar
12 8 (0.67%) VxRail
13 7 (0.58%) Microsoft Clustering
13 7 (0.58%) SCOM
14 6 (0.50%) Kibana
15 5 (0.42%) Failover Clustering
15 5 (0.42%) Microsoft Data Protection Manager
15 5 (0.42%) Nagios
Vendors
1 385 (32.06%) Microsoft
2 139 (11.57%) VMware
3 117 (9.74%) Cisco
4 109 (9.08%) ServiceNow
5 87 (7.24%) Oracle
6 59 (4.91%) Remedy
7 44 (3.66%) Dell
8 40 (3.33%) SolarWinds
9 38 (3.16%) Citrix
10 32 (2.66%) SAP
11 29 (2.41%) Tanium
12 28 (2.33%) Tripwire
13 26 (2.16%) Sun
14 23 (1.92%) Splunk
15 22 (1.83%) BMC
16 21 (1.75%) HP
17 19 (1.58%) Palo Alto
18 18 (1.50%) Meraki
19 16 (1.33%) Apple
19 16 (1.33%) Mitel