Period
to 18 July 2019

The following table provides summary statistics for permanent job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 18 July 2019 with a comparison to the same period in the previous 2 years.

Incident Management
UK
6 months to
18 Jul 2019
Same period 2018 Same period 2017
Rank 237 235 289
Rank change year-on-year -2 +54 -44
Permanent jobs citing Incident Management 2,035 2,647 2,158
As % of all permanent IT jobs advertised in the UK 1.40% 1.52% 1.22%
As % of the Processes & Methodologies category 1.52% 1.65% 1.32%
Number of salaries quoted 1,504 1,975 1,649
UK median annual salary £42,500 £45,000 £44,000
Median salary % change year-on-year -5.56% +2.27% +3.53%
10th Percentile £24,000 £24,000 £23,600
90th Percentile £80,000 £74,000 £77,750
UK excluding London median annual salary £39,500 £42,500 £40,000
% change year-on-year -7.06% +6.25% -

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 133,548 160,504 163,308
As % of all permanent IT jobs advertised in the UK 92.05% 91.91% 91.95%
Number of salaries quoted 105,096 128,418 131,714
UK median annual salary £52,500 £50,000 £49,000
Median salary % change year-on-year +5.00% +2.04% +3.16%
10th Percentile £30,000 £28,889 £28,000
90th Percentile £86,250 £82,500 £80,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a percentage of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management.

Salary trend for Incident Management in the UK

Incident Management
Salary Histogram

The salary distribution of IT jobs citing Incident Management over the 6 months to 18 July 2019.

Salary histogram for Incident Management in the UK

Incident Management
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 18 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -11 1,884 £42,500 -5.56% 260
UK excluding London -7 1,361 £39,500 -7.06% 202
London -9 632 £50,000 - 79
South East -25 415 £45,000 -2.17% 45
North of England -57 290 £32,500 -18.75% 51
Midlands +50 289 £35,020 -15.61% 41
West Midlands +64 215 £36,750 -18.33% 24
North West -31 158 £33,750 -12.34% 31
East of England +51 151 £40,000 -11.11% 18
South West -42 104 £34,000 -20.00% 26
Yorkshire -51 95 £32,500 -18.75% 13
East Midlands -13 74 £25,000 -41.18% 17
Scotland +7 54 £40,000 -1.19% 12
North East +33 37 £37,000 -7.50% 7
Wales +4 32 £42,000 -1.18% 9
Northern Ireland +3 30 £23,000 +9.52%

For the 6 months to 18 July 2019, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Incident Management.

1 970 (47.67%) ITIL
2 614 (30.17%) Windows
3 498 (24.47%) Microsoft
4 461 (22.65%) Finance
5 453 (22.26%) Service Management
6 416 (20.44%) Problem Management
7 414 (20.34%) Change Management
8 376 (18.48%) SLA
8 376 (18.48%) Active Directory
9 350 (17.20%) Service Delivery
10 339 (16.66%) Firewall
11 316 (15.53%) Cisco
12 315 (15.48%) Management Information System
13 297 (14.59%) Information Security
14 280 (13.76%) Linux
15 270 (13.27%) Problem-Solving
16 261 (12.83%) Office 365
17 260 (12.78%) SQL
18 241 (11.84%) ITSM
19 218 (10.71%) VMware
20 211 (10.37%) WAN
21 208 (10.22%) Microsoft Office
22 204 (10.02%) Cisco Certification
23 196 (9.63%) Cybersecurity
24 181 (8.89%) Analytical Skills
24 181 (8.89%) LAN
25 179 (8.80%) Microsoft Azure
26 176 (8.65%) TCP/IP
27 174 (8.55%) Degree
28 172 (8.45%) Continuous Improvement

Incident Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 109 (5.36%) MS Exchange
2 107 (5.26%) SharePoint
3 72 (3.54%) Exchange Server 2013
4 66 (3.24%) Skype for Business
5 59 (2.90%) Exchange Server 2010
6 39 (1.92%) IIS
6 39 (1.92%) WebSphere
7 38 (1.87%) Exchange Server 2007
8 31 (1.52%) Blackberry Enterprise Server
9 29 (1.43%) IBM Notes
10 25 (1.23%) SAS
11 20 (0.98%) Confluence
12 19 (0.93%) WebLogic
13 15 (0.74%) CICS
14 11 (0.54%) CMS
15 10 (0.49%) Tomcat
16 9 (0.44%) Elasticsearch
17 8 (0.39%) JBoss
18 7 (0.34%) Apache
18 7 (0.34%) BizTalk Server
Applications
1 208 (10.22%) Microsoft Office
2 108 (5.31%) Microsoft Excel
3 49 (2.41%) Microsoft PowerPoint
4 14 (0.69%) Microsoft Project
5 7 (0.34%) MS Visio
6 6 (0.29%) Acrobat
7 3 (0.15%) Chatbot
8 2 (0.098%) Adobe Creative Suite
8 2 (0.098%) Spreadsheet
Business Applications
1 28 (1.38%) Remedy ITSM
2 19 (0.93%) Maximo
3 15 (0.74%) Endur
4 11 (0.54%) Carpe Diem
4 11 (0.54%) Elite 3E
5 10 (0.49%) Eloqua
6 8 (0.39%) Dynamics CRM
6 8 (0.39%) HFM
6 8 (0.39%) Infor SunSystems
6 8 (0.39%) Oracle EBS
6 8 (0.39%) Oracle General Ledger
6 8 (0.39%) Salesforce.com CRM
7 5 (0.25%) Dynamics AX
8 3 (0.15%) SAP Oil and Gas
9 2 (0.098%) assyst
9 2 (0.098%) SAP Payroll
9 2 (0.098%) SAP S/4HANA
9 2 (0.098%) Sonata
10 1 (0.049%) Primavera
10 1 (0.049%) SAP MM
Cloud Services
1 261 (12.83%) Office 365
2 179 (8.80%) Microsoft Azure
3 72 (3.54%) Amazon AWS
4 39 (1.92%) SaaS
5 36 (1.77%) Google Cloud Platform
6 26 (1.28%) IaaS
7 21 (1.03%) Dynamics 365
8 17 (0.84%) PaaS
9 15 (0.74%) Cloud Computing
9 15 (0.74%) Power Platform
10 10 (0.49%) Adobe Analytics
11 9 (0.44%) SuccessFactors
12 8 (0.39%) GitHub
12 8 (0.39%) Mimecast
13 5 (0.25%) Azure Active Directory
14 4 (0.20%) OneDrive
15 3 (0.15%) Akamai
16 2 (0.098%) Datadog
16 2 (0.098%) NuGet
16 2 (0.098%) OpenShift
Communications & Networking
1 339 (16.66%) Firewall
2 211 (10.37%) WAN
3 181 (8.89%) LAN
4 176 (8.65%) TCP/IP
5 165 (8.11%) DNS
6 150 (7.37%) Wireless
7 129 (6.34%) Network Security
8 124 (6.09%) VPN
9 115 (5.65%) DHCP
10 93 (4.57%) Internet
11 65 (3.19%) Skype
12 58 (2.85%) VoIP
13 54 (2.65%) Intrusion Detection
14 49 (2.41%) OSPF
15 48 (2.36%) IP Telephony
16 46 (2.26%) BGP
17 43 (2.11%) SAN
18 42 (2.06%) MPLS
19 40 (1.97%) Unified Communications
20 32 (1.57%) HSRP
Database & Business Intelligence
1 113 (5.55%) SQL Server
2 27 (1.33%) MySQL
3 26 (1.28%) Relational Database
4 22 (1.08%) DB2
5 21 (1.03%) SQL Server 2008
6 17 (0.84%) PostgreSQL
7 16 (0.79%) MongoDB
8 15 (0.74%) Power BI
8 15 (0.74%) RDBMS
9 13 (0.64%) Oracle Database
10 12 (0.59%) Data Warehouse
10 12 (0.59%) NoSQL
11 10 (0.49%) Qlik Sense
12 8 (0.39%) Oracle Smart View
13 6 (0.29%) Azure SQL Database
13 6 (0.29%) BusinessObjects
13 6 (0.29%) Oracle Database 11g
13 6 (0.29%) SQL Server Integration Services
14 5 (0.25%) Oracle Database 10g
14 5 (0.25%) Pentaho
Development Applications
1 36 (1.77%) JIRA
2 18 (0.88%) Jenkins
3 13 (0.64%) VSS/SourceSafe
4 10 (0.49%) Eclipse
5 9 (0.44%) Hudson
6 7 (0.34%) Git (software)
6 7 (0.34%) SonarQube
7 6 (0.29%) Selenium
7 6 (0.29%) Team Foundation Server
7 6 (0.29%) Visual Studio
8 5 (0.25%) Subversion
9 4 (0.20%) IDA Disassembler
9 4 (0.20%) MSI
9 4 (0.20%) Octopus Deploy
10 3 (0.15%) Visual Studio Team System
11 2 (0.098%) Bazaar
11 2 (0.098%) Bitbucket
11 2 (0.098%) Bower
11 2 (0.098%) Maven
11 2 (0.098%) SpecFlow
General
1 461 (22.65%) Finance
2 145 (7.13%) Telecoms
3 137 (6.73%) Retail
4 86 (4.23%) Banking
5 82 (4.03%) Legal
6 36 (1.77%) Marketing
7 34 (1.67%) Back Office
8 33 (1.62%) Billing
9 27 (1.33%) Law
10 23 (1.13%) Publishing
11 18 (0.88%) Manufacturing
12 16 (0.79%) Advertising
13 14 (0.69%) Multimedia
14 10 (0.49%) Financial Institution
14 10 (0.49%) Investment Banking
15 9 (0.44%) Electronics
16 8 (0.39%) Aerospace
16 8 (0.39%) French Language
16 8 (0.39%) Local Government
17 7 (0.34%) Games
Job Titles
1 572 (28.11%) Analyst
2 166 (8.16%) Service Analyst
3 164 (8.06%) Support Analyst
4 147 (7.22%) Service Manager
5 141 (6.93%) IT Analyst
6 134 (6.58%) Support Engineer
7 123 (6.04%) Service Desk Analyst
8 118 (5.80%) Network Engineer
9 112 (5.50%) Security Analyst
10 108 (5.31%) Applications Support
11 106 (5.21%) Incident Manager
12 84 (4.13%) IT Support
13 79 (3.88%) Operations Analyst
14 73 (3.59%) Delivery Manager
15 72 (3.54%) IT Manager
16 70 (3.44%) Services Delivery Manager
17 66 (3.24%) Security Manager
18 54 (2.65%) 2nd Line Support
19 51 (2.51%) Desktop Support
20 50 (2.46%) Applications Support Analyst
Libraries, Frameworks & Software Standards
1 52 (2.56%) .NET
2 31 (1.52%) Web Services
3 22 (1.08%) XML
4 21 (1.03%) .NET Framework
5 19 (0.93%) SOAP
6 18 (0.88%) LDAP
6 18 (0.88%) Middleware
7 14 (0.69%) HTML
8 13 (0.64%) ASP.NET
9 11 (0.54%) FIX Protocol
9 11 (0.54%) ISPF
9 11 (0.54%) Node.js
10 10 (0.49%) RabbitMQ
11 9 (0.44%) CSS
11 9 (0.44%) SailPoint
12 8 (0.39%) Kafka
13 6 (0.29%) WCF
13 6 (0.29%) XSD
14 5 (0.25%) ActiveMQ
14 5 (0.25%) JMS
Miscellaneous
1 315 (15.48%) Management Information System
2 181 (8.89%) Analytical Skills
3 152 (7.47%) Data Centre
4 110 (5.41%) Self-Motivation
5 83 (4.08%) Security Operations Centre
6 62 (3.05%) User Experience
7 57 (2.80%) Driving Licence
8 56 (2.75%) Blackberry
9 44 (2.16%) Smart Meter
10 40 (1.97%) Virtual Team
11 32 (1.57%) CMDB
12 30 (1.47%) Mainframe
13 27 (1.33%) iPhone
14 26 (1.28%) Public Cloud
15 25 (1.23%) Cyber Defence
15 25 (1.23%) Cyberthreat
15 25 (1.23%) Enterprise Software
16 23 (1.13%) Smartphone
17 21 (1.03%) CCTV
18 19 (0.93%) Clustering
Operating Systems
1 614 (30.17%) Windows
2 280 (13.76%) Linux
3 170 (8.35%) Windows Server
4 160 (7.86%) Windows 10
5 140 (6.88%) Windows 7
6 132 (6.49%) Unix
7 89 (4.37%) Windows Server 2012
8 66 (3.24%) Windows Server 2008
9 41 (2.01%) Red Hat Enterprise Linux
10 34 (1.67%) Android
11 28 (1.38%) AIX
11 28 (1.38%) Windows 2000
12 27 (1.33%) Apple iOS
13 25 (1.23%) Windows 8
14 21 (1.03%) Mac OS X
15 18 (0.88%) Windows Server 2003
15 18 (0.88%) Windows XP
16 14 (0.69%) Mac OS
16 14 (0.69%) Solaris
17 13 (0.64%) CentOS
Processes & Methodologies
1 970 (47.67%) ITIL
2 453 (22.26%) Service Management
3 416 (20.44%) Problem Management
4 414 (20.34%) Change Management
5 350 (17.20%) Service Delivery
6 297 (14.59%) Information Security
7 270 (13.27%) Problem-Solving
8 241 (11.84%) ITSM
9 196 (9.63%) Cybersecurity
10 172 (8.45%) Continuous Improvement
11 157 (7.71%) Security Operations
12 151 (7.42%) Agile Software Development
13 143 (7.03%) Project Management
13 143 (7.03%) Root Cause Analysis
14 139 (6.83%) ITIL V3
15 136 (6.68%) SIEM
16 128 (6.29%) Vulnerability Management
17 125 (6.14%) Line Management
18 123 (6.04%) Stakeholder Management
19 117 (5.75%) Risk Management
Programming Languages
1 260 (12.78%) SQL
2 114 (5.60%) PowerShell
3 71 (3.49%) Python
4 54 (2.65%) Java
5 45 (2.21%) C#
6 44 (2.16%) Bash Shell
7 34 (1.67%) C
8 27 (1.33%) JavaScript
9 25 (1.23%) Go
10 24 (1.18%) Shell Script
10 24 (1.18%) VB.NET
11 19 (0.93%) Perl
12 14 (0.69%) T-SQL
13 11 (0.54%) JCL
14 8 (0.39%) Ruby
15 6 (0.29%) Assembly Language
15 6 (0.29%) Korn
15 6 (0.29%) PL/SQL
16 5 (0.25%) PHP
17 4 (0.20%) VBScript
Qualifications
1 204 (10.02%) Cisco Certification
2 174 (8.55%) Degree
3 170 (8.35%) Security Cleared
4 144 (7.08%) CCNA
5 139 (6.83%) ITIL Certification
6 129 (6.34%) Microsoft Certification
7 128 (6.29%) CISSP
8 99 (4.86%) SC Cleared
9 96 (4.72%) CCNP
10 92 (4.52%) MCSA
11 82 (4.03%) MCP
12 74 (3.64%) CISM
13 48 (2.36%) MCSE
14 46 (2.26%) ITIL Foundation Certificate
15 44 (2.16%) CISA
16 43 (2.11%) DV Cleared
17 42 (2.06%) GIAC
18 38 (1.87%) MCITP
19 32 (1.57%) JNCIS
19 32 (1.57%) MCDST
Quality Assurance & Compliance
1 376 (18.48%) SLA
2 156 (7.67%) ISO/IEC 27001
3 81 (3.98%) GDPR
4 72 (3.54%) PCI DSS
5 50 (2.46%) QA
6 41 (2.01%) NIST
7 35 (1.72%) Sarbanes-Oxley
8 23 (1.13%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 17 (0.84%) ISO 22301
10 12 (0.59%) COBIT
10 12 (0.59%) ISO/IEC 20000
11 11 (0.54%) Cyber Essentials
12 9 (0.44%) ISO 9001
13 5 (0.25%) ITGC
14 4 (0.20%) COSO
14 4 (0.20%) Cyber Essentials PLUS
14 4 (0.20%) PMO
15 3 (0.15%) Data Quality
15 3 (0.15%) ISO 9000
15 3 (0.15%) ISO/IEC 27005
System Software
1 376 (18.48%) Active Directory
2 130 (6.39%) VMware Infrastructure
3 49 (2.41%) Hyper-V
4 29 (1.43%) Tivoli Workload Scheduler
5 28 (1.38%) XenApp
6 24 (1.18%) Docker
6 24 (1.18%) Virtual Machines
7 19 (0.93%) VMware ESXi
8 15 (0.74%) vSphere
9 14 (0.69%) Firmware
10 12 (0.59%) Citrix Hypervisor
11 11 (0.54%) Job Entry Subsystem
11 11 (0.54%) Time Sharing Option
12 10 (0.49%) Terminal Server
12 10 (0.49%) VMware NSX
13 8 (0.39%) DFS Replication
13 8 (0.39%) XenDesktop
14 7 (0.34%) Apache ZooKeeper
14 7 (0.34%) Terminal Services
15 5 (0.25%) etcd
Systems Management
1 87 (4.28%) SCCM
2 39 (1.92%) ServiceCenter
3 34 (1.67%) Cisco CUCM
4 33 (1.62%) Terraform
5 30 (1.47%) Kubernetes
6 29 (1.43%) Tivoli
7 26 (1.28%) Nagios
8 24 (1.18%) WSUS
9 19 (0.93%) Failover Clustering
9 19 (0.93%) HP ALM
9 19 (0.93%) Microsoft Intune
9 19 (0.93%) Puppet
10 18 (0.88%) SCOM
11 17 (0.84%) ITRS Geneos
11 17 (0.84%) Norton AntiVirus
12 16 (0.79%) Nessus
13 13 (0.64%) Ansible
14 12 (0.59%) Cacti
14 12 (0.59%) QRadar
14 12 (0.59%) SCOrch
Vendors
1 498 (24.47%) Microsoft
2 316 (15.53%) Cisco
3 218 (10.71%) VMware
4 154 (7.57%) Citrix
5 129 (6.34%) Remedy
6 116 (5.70%) ServiceNow
7 92 (4.52%) Oracle
8 89 (4.37%) HP
9 76 (3.73%) Apple
10 69 (3.39%) Juniper
11 67 (3.29%) IBM
12 63 (3.10%) Palo Alto
13 50 (2.46%) Splunk
14 47 (2.31%) SolarWinds
15 44 (2.16%) Avaya
16 43 (2.11%) Dell
17 42 (2.06%) CheckPoint
18 36 (1.77%) Red Hat
19 35 (1.72%) F5
20 34 (1.67%) McAfee