Period
to 19 September 2017

The following table provides summary statistics for permanent job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 19 September 2017 with a comparison to the same period in the previous 2 years.

Incident Management
UK
6 months to
19 Sep 2017
Same period 2016 Same period 2015
Rank 259 231 227
Rank change year-on-year -28 -4 +9
Permanent jobs citing Incident Management 2318 2915 3364
As % of all permanent IT jobs advertised in the UK 1.31% 1.50% 1.53%
As % of the Processes & Methodologies category 1.46% 1.69% 1.74%
Number of salaries quoted 1749 2315 2625
UK median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - -3.41%
10th Percentile £25,000 £24,000 £23,084
90th Percentile £80,000 £72,500 £70,000
UK excluding London median annual salary £40,000 £40,000 £40,000

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 159247 172880 193638
As % of all permanent IT jobs advertised in the UK 89.88% 89.13% 88.28%
Number of salaries quoted 125489 144219 159192
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +5.56%
10th Percentile £28,750 £28,000 £27,500
90th Percentile £80,000 £78,750 £76,250
UK excluding London median annual salary £42,500 £42,500 £42,500

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a percentage of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management.

Salary trend for Incident Management in the UK

Incident Management
Salary Histogram

The salary distribution of IT jobs citing Incident Management over the 6 months to 19 September 2017.

Salary histogram for Incident Management in the UK

Incident Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 19 September 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -27 2196 £45,000 +2.27% 121
UK excluding London -74 1214 £40,000 - 94
London +24 1060 £57,500 +10.58% 41
South East -33 321 £41,000 -8.89% 26
North of England -58 283 £32,500 -22.62% 21
Midlands -49 264 £40,000 +6.67% 15
West Midlands -48 192 £40,000 - 7
North West -33 150 £37,500 -16.67% 2
South West -20 137 £45,000 +38.46% 1
East of England -77 132 £45,000 +12.50% 16
Yorkshire -44 99 £28,750 -25.32% 13
East Midlands -9 71 £30,000 -9.09% 8
Wales -41 41 £40,000 +45.45% 4
Scotland -37 37 £45,000 +17.65% 11
North East +15 34 £28,000 -37.78% 6
Isle of Man - 3 - -
Northern Ireland -20 1 £30,500 -23.75%

For the 6 months to 19 September 2017, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Incident Management.

1 970 (41.85%) ITIL
2 688 (29.68%) Finance
3 608 (26.23%) Windows
4 599 (25.84%) Problem Management
5 490 (21.14%) Service Management
6 451 (19.46%) Change Management
7 429 (18.51%) Microsoft
8 420 (18.12%) Service Delivery
9 406 (17.52%) SLA
10 364 (15.70%) Active Directory
11 336 (14.50%) Analytical Skills
12 334 (14.41%) Information Security
13 331 (14.28%) SQL
14 301 (12.99%) Banking
15 294 (12.68%) Linux
16 293 (12.64%) Cisco
17 256 (11.04%) Management Information System
18 235 (10.14%) Firewall
19 232 (10.01%) Windows Server
20 230 (9.92%) Degree
21 223 (9.62%) Unix
22 217 (9.36%) Root Cause Analysis
23 216 (9.32%) WAN
24 213 (9.19%) Continuous Improvement
25 210 (9.06%) VMware
26 206 (8.89%) CISSP
27 204 (8.80%) Agile Software Development
28 190 (8.20%) LAN
29 188 (8.11%) Stakeholder Management
29 188 (8.11%) Retail

Incident Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 119 (5.13%) MS Exchange
2 74 (3.19%) IIS
3 73 (3.15%) SharePoint
4 34 (1.47%) Skype for Business
5 29 (1.25%) Exchange Server 2010
6 24 (1.04%) SAS
7 19 (0.82%) BizTalk Server
7 19 (0.82%) Confluence
8 17 (0.73%) Exchange Server 2013
9 16 (0.69%) IBM Notes
10 15 (0.65%) Exchange Server 2007
11 13 (0.56%) Apache
12 11 (0.47%) WebSphere
13 10 (0.43%) Blackberry Enterprise Server
14 9 (0.39%) Tomcat
15 8 (0.35%) JBoss
15 8 (0.35%) WebLogic
16 6 (0.26%) CMS
16 6 (0.26%) Exchange Server 2003
16 6 (0.26%) SharePoint 2010
Applications
1 184 (7.94%) Microsoft Office
2 52 (2.24%) Microsoft Excel
3 25 (1.08%) Microsoft PowerPoint
4 17 (0.73%) MS Visio
5 5 (0.22%) HipChat
6 4 (0.17%) Microsoft Project
7 3 (0.13%) Adobe Creative Suite
7 3 (0.13%) Spreadsheet
8 1 (0.043%) Maya
Business Applications
1 35 (1.51%) Remedy ITSM
2 18 (0.78%) assyst
2 18 (0.78%) RiskWrite
3 15 (0.65%) Cognos Business Intelligence
4 13 (0.56%) SAP CO
4 13 (0.56%) SAP FI
4 13 (0.56%) SAP FI/CO
5 12 (0.52%) Dynamics CRM
6 9 (0.39%) SAP MM
6 9 (0.39%) SAP Retail
7 8 (0.35%) SAP CAR
7 8 (0.35%) SAP POS DM
7 8 (0.35%) SAP SD
8 7 (0.30%) Dynamics AX
8 7 (0.30%) Dynamics NAV
9 6 (0.26%) Summit
10 4 (0.17%) Endur
10 4 (0.17%) SAP CRM
10 4 (0.17%) SAP HR
11 3 (0.13%) Findur
Cloud Services
1 152 (6.56%) Office 365
2 105 (4.53%) Microsoft Azure
3 87 (3.75%) Amazon AWS
4 43 (1.86%) SaaS
5 39 (1.68%) IaaS
6 33 (1.42%) PaaS
7 17 (0.73%) G Suite
7 17 (0.73%) Virtual Private Cloud
8 16 (0.69%) Akamai
9 14 (0.60%) Amazon EC2
9 14 (0.60%) Cloud Computing
10 9 (0.39%) Mimecast
11 7 (0.30%) OneDrive
12 6 (0.26%) Google Cloud Platform
13 5 (0.22%) Slack
13 5 (0.22%) Yammer
14 3 (0.13%) Trello
15 2 (0.086%) Azure Active Directory
16 1 (0.043%) Amazon S3
16 1 (0.043%) AWS CloudFormation
Communications & Networking
1 235 (10.14%) Firewall
2 216 (9.32%) WAN
3 190 (8.20%) LAN
4 150 (6.47%) TCP/IP
5 138 (5.95%) Network Security
6 101 (4.36%) DNS
7 74 (3.19%) DHCP
7 74 (3.19%) VPN
8 71 (3.06%) BGP
9 69 (2.98%) MPLS
10 62 (2.67%) VoIP
11 60 (2.59%) Internet
12 58 (2.50%) Wireless
13 54 (2.33%) Wi-Fi
14 53 (2.29%) EIGRP
14 53 (2.29%) SAN
15 52 (2.24%) Cisco Nexus
16 51 (2.20%) Intrusion Detection
16 51 (2.20%) Wireshark
17 45 (1.94%) Skype
Database & Business Intelligence
1 129 (5.57%) SQL Server
2 51 (2.20%) Oracle Database
3 37 (1.60%) SQL Server Integration Services
3 37 (1.60%) SQL Server Reporting Services
4 36 (1.55%) SQL Server 2008
5 31 (1.34%) MySQL
6 25 (1.08%) SQL Server 2012
7 24 (1.04%) Data Warehouse
8 23 (0.99%) Relational Database
9 20 (0.86%) SQL Server 2014
10 19 (0.82%) Hadoop
10 19 (0.82%) MongoDB
10 19 (0.82%) SAP BW
11 17 (0.73%) Apache Cassandra
12 16 (0.69%) SQL Server 2005
12 16 (0.69%) SQL Server 2016
12 16 (0.69%) SQL Server Analysis Services
13 15 (0.65%) DB2
13 15 (0.65%) Oracle Exadata
14 12 (0.52%) OLAP
Development Applications
1 44 (1.90%) JIRA
2 27 (1.16%) VSS/SourceSafe
3 21 (0.91%) Jenkins
3 21 (0.91%) Team Foundation Server
4 20 (0.86%) Eclipse
5 18 (0.78%) VersionOne
6 17 (0.73%) Git (software)
7 9 (0.39%) SQL Server Management Studio (SSMS)
8 7 (0.30%) Burp Suite
8 7 (0.30%) Metasploit
9 5 (0.22%) Fiddler
9 5 (0.22%) Maven
10 4 (0.17%) Subversion
10 4 (0.17%) TeamCity
11 3 (0.13%) Artifactory
11 3 (0.13%) JIRA Agile
11 3 (0.13%) Sonatype Nexus
11 3 (0.13%) Talend Open Studio
11 3 (0.13%) Toad
11 3 (0.13%) Visual Studio Team System
General
1 688 (29.68%) Finance
2 301 (12.99%) Banking
3 188 (8.11%) Retail
4 164 (7.08%) Investment Banking
5 126 (5.44%) Front Office
6 109 (4.70%) Telecoms
7 107 (4.62%) Retail Banking
8 81 (3.49%) Back Office
9 64 (2.76%) Legal
10 52 (2.24%) Law
11 43 (1.86%) Financial Institution
12 24 (1.04%) Manufacturing
13 22 (0.95%) Marketing
14 21 (0.91%) Billing
14 21 (0.91%) Publishing
15 14 (0.60%) Advertising
16 11 (0.47%) Pharmaceutical
17 10 (0.43%) Aerospace
18 9 (0.39%) Local Government
19 8 (0.35%) Italian Language
Job Titles
1 624 (26.92%) Analyst
2 203 (8.76%) Support Analyst
3 191 (8.24%) Applications Support
4 177 (7.64%) Service Manager
5 148 (6.38%) IT Manager
5 148 (6.38%) IT Support
6 141 (6.08%) Service Analyst
7 129 (5.57%) Network Engineer
7 129 (5.57%) Security Analyst
8 122 (5.26%) Incident Manager
9 112 (4.83%) Support Engineer
10 91 (3.93%) Applications Support Analyst
11 90 (3.88%) Service Desk Analyst
12 78 (3.36%) IT Analyst
13 74 (3.19%) Security Manager
14 72 (3.11%) Support Manager
15 66 (2.85%) 2nd Line Support
15 66 (2.85%) Services Delivery Manager
16 64 (2.76%) Delivery Manager
17 63 (2.72%) Senior Analyst
Libraries, Frameworks & Software Standards
1 82 (3.54%) Middleware
2 58 (2.50%) .NET
3 48 (2.07%) Web Services
4 37 (1.60%) XML
5 28 (1.21%) SOAP
6 27 (1.16%) SailPoint
7 23 (0.99%) 802.1X
7 23 (0.99%) HTML
8 20 (0.86%) CSS
9 19 (0.82%) Node.js
10 17 (0.73%) Java EE
11 16 (0.69%) FIX Protocol
12 14 (0.60%) ASP.NET
13 12 (0.52%) Elastic Stack
14 11 (0.47%) AngularJS
14 11 (0.47%) RESTful
15 9 (0.39%) J2EE
16 8 (0.35%) Apache Camel
16 8 (0.35%) JSP
16 8 (0.35%) Spring
Miscellaneous
1 336 (14.50%) Analytical Skills
2 256 (11.04%) Management Information System
3 173 (7.46%) Data Centre
4 66 (2.85%) Computer Science
5 60 (2.59%) Equities
6 54 (2.33%) Derivative
7 51 (2.20%) Equity Derivative
7 51 (2.20%) Virtual Team
8 48 (2.07%) Cyber Attack
9 40 (1.73%) Foreign Exchange (FX)
10 39 (1.68%) Clustering
11 37 (1.60%) User Experience
12 32 (1.38%) Security Operations Centre
12 32 (1.38%) Video Conferencing
13 29 (1.25%) CMDB
14 28 (1.21%) Blackberry
14 28 (1.21%) Smart Meter
15 27 (1.16%) SWIFT
16 25 (1.08%) Smartphone
17 23 (0.99%) Replication
Operating Systems
1 608 (26.23%) Windows
2 294 (12.68%) Linux
3 232 (10.01%) Windows Server
4 223 (9.62%) Unix
5 128 (5.52%) Windows 7
6 112 (4.83%) Windows Server 2008
7 99 (4.27%) Windows Server 2012
8 54 (2.33%) Windows 10
9 42 (1.81%) Windows Server 2003
10 38 (1.64%) Apple iOS
11 36 (1.55%) Solaris
12 31 (1.34%) Red Hat Enterprise Linux
13 29 (1.25%) Android
14 27 (1.16%) CentOS
15 25 (1.08%) Mac OS X
16 22 (0.95%) Windows XP
17 17 (0.73%) AIX
17 17 (0.73%) Mac OS
18 16 (0.69%) Windows 8
19 14 (0.60%) Ubuntu
Processes & Methodologies
1 970 (41.85%) ITIL
2 599 (25.84%) Problem Management
3 490 (21.14%) Service Management
4 451 (19.46%) Change Management
5 420 (18.12%) Service Delivery
6 334 (14.41%) Information Security
7 217 (9.36%) Root Cause Analysis
8 213 (9.19%) Continuous Improvement
9 204 (8.80%) Agile Software Development
10 188 (8.11%) Stakeholder Management
11 187 (8.07%) SIEM
12 177 (7.64%) Cybersecurity
13 174 (7.51%) ITSM
14 171 (7.38%) Asset Management
15 151 (6.51%) Risk Management
16 150 (6.47%) Release Management
17 148 (6.38%) Project Management
18 131 (5.65%) Wealth Management
19 125 (5.39%) Configuration Management
20 123 (5.31%) Security Operations
Programming Languages
1 331 (14.28%) SQL
2 151 (6.51%) Java
3 113 (4.87%) PowerShell
4 90 (3.88%) C#
5 87 (3.75%) Python
6 83 (3.58%) Shell Script
7 51 (2.20%) Perl
8 33 (1.42%) JavaScript
9 27 (1.16%) Bash Shell
9 27 (1.16%) C
10 24 (1.04%) PL/SQL
11 21 (0.91%) PHP
11 21 (0.91%) T-SQL
12 12 (0.52%) VB
13 10 (0.43%) ABAP
14 9 (0.39%) C++
14 9 (0.39%) Ruby
15 7 (0.30%) Groovy
16 6 (0.26%) VB.NET
17 5 (0.22%) AWK
Qualifications
1 230 (9.92%) Degree
2 206 (8.89%) CISSP
3 172 (7.42%) Security Cleared
4 144 (6.21%) Cisco Certification
5 141 (6.08%) CISM
6 126 (5.44%) SC Cleared
7 124 (5.35%) ITIL Certification
8 81 (3.49%) CISA
8 81 (3.49%) Microsoft Certification
9 80 (3.45%) DV Cleared
10 72 (3.11%) CCNP
11 65 (2.80%) CCNA
12 57 (2.46%) GIAC
13 52 (2.24%) ITIL Foundation Certificate
14 47 (2.03%) CEH
15 44 (1.90%) GSEC
16 39 (1.68%) GCIH
17 34 (1.47%) ISEB
17 34 (1.47%) MCSE
18 32 (1.38%) CREST Certified
Quality Assurance & Compliance
1 406 (17.52%) SLA
2 112 (4.83%) ISO/IEC 27001
3 51 (2.20%) PCI DSS
4 27 (1.16%) GDPR
5 26 (1.12%) QA
6 23 (0.99%) ISO/IEC 20000
7 18 (0.78%) COBIT
7 18 (0.78%) Sarbanes-Oxley
8 14 (0.60%) ISO 9001
9 9 (0.39%) ISO 22301
10 6 (0.26%) Cyber Essentials
10 6 (0.26%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 5 (0.22%) NIST 800
11 5 (0.22%) Solvency II
12 4 (0.17%) Data Quality
13 3 (0.13%) ISO 9000
14 2 (0.086%) FIPS 140-2
14 2 (0.086%) HIPAA
14 2 (0.086%) ISO/IEC 19770
14 2 (0.086%) SSAE 16
System Software
1 364 (15.70%) Active Directory
2 147 (6.34%) VMware Infrastructure
3 61 (2.63%) Hyper-V
4 38 (1.64%) VMware ESXi
5 36 (1.55%) Docker
6 32 (1.38%) XenApp
7 25 (1.08%) vSphere
8 18 (0.78%) ProxySG
8 18 (0.78%) XenDesktop
9 13 (0.56%) Virtual Servers
10 12 (0.52%) Terminal Services
11 10 (0.43%) NFS
12 9 (0.39%) Microsoft App-V
12 9 (0.39%) Oracle RAC
12 9 (0.39%) Snort
12 9 (0.39%) Virtual Machines
13 7 (0.30%) VMware Server
14 5 (0.22%) Citrix Presentation Server
15 4 (0.17%) Microsoft Virtual Server
15 4 (0.17%) Virtual Desktop
Systems Management
1 97 (4.18%) SCCM
2 54 (2.33%) Nagios
3 48 (2.07%) WSUS
4 42 (1.81%) Nessus
5 37 (1.60%) QRadar
6 36 (1.55%) SCOM
7 32 (1.38%) McAfee ePO
7 32 (1.38%) Opsview
8 27 (1.16%) Cisco LMS
8 27 (1.16%) PowerBroker
9 25 (1.08%) Core Impact
9 25 (1.08%) Nexpose
9 25 (1.08%) OpenVAS
9 25 (1.08%) RSA Security Analytics
10 22 (0.95%) Ansible
11 21 (0.91%) Puppet
12 20 (0.86%) Microsoft Clustering
13 17 (0.73%) SCOrch
14 15 (0.65%) Network Intrusion Detection System
15 13 (0.56%) Opscode Chef
Vendors
1 429 (18.51%) Microsoft
2 293 (12.64%) Cisco
3 210 (9.06%) VMware
4 161 (6.95%) Oracle
5 144 (6.21%) Citrix
6 105 (4.53%) HP
7 87 (3.75%) Juniper
7 87 (3.75%) Remedy
7 87 (3.75%) Sun
8 82 (3.54%) CheckPoint
9 75 (3.24%) ServiceNow
10 71 (3.06%) Red Hat
10 71 (3.06%) Splunk
11 57 (2.46%) Palo Alto
12 56 (2.42%) F5
13 50 (2.16%) SAP
14 49 (2.11%) IBM
15 45 (1.94%) Apple
16 43 (1.86%) ArcSight
17 42 (1.81%) Symantec