Period
to 17 October 2019

The following table provides summary statistics for permanent job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 17 October 2019 with a comparison to the same period in the previous 2 years.

Incident Management
UK
6 months to
17 Oct 2019
Same period 2018 Same period 2017
Rank 218 219 270
Rank change year-on-year +1 +51 -34
Permanent jobs citing Incident Management 2,084 2,673 2,356
As % of all permanent IT jobs advertised in the UK 1.52% 1.63% 1.35%
As % of the Processes & Methodologies category 1.65% 1.77% 1.46%
Number of salaries quoted 1,488 1,972 1,803
UK median annual salary £43,500 £45,000 £45,000
Median salary % change year-on-year -3.33% - +5.88%
10th Percentile £25,000 £24,250 £25,000
90th Percentile £78,750 £72,500 £76,200
UK excluding London median annual salary £40,000 £42,500 £40,000
% change year-on-year -5.88% +6.25% +3.90%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 126,404 150,983 161,680
As % of all permanent IT jobs advertised in the UK 92.13% 91.80% 92.32%
Number of salaries quoted 99,380 120,151 127,603
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +4.17%
10th Percentile £30,000 £29,000 £28,250
90th Percentile £86,250 £83,750 £80,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a percentage of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management.

Salary trend for Incident Management in the UK

Incident Management
Salary Histogram

The salary distribution of IT jobs citing Incident Management over the 6 months to 17 October 2019.

Salary histogram for Incident Management in the UK

Incident Management
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 17 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -6 1,926 £45,000 - 280
UK excluding London -25 1,405 £40,000 -5.88% 238
London +57 638 £60,000 +20.00% 72
South East -25 478 £45,000 - 70
Midlands +7 277 £35,020 -12.45% 34
North of England -88 265 £35,000 -14.63% 55
West Midlands +49 221 £35,000 -12.50% 16
North West -62 160 £37,061 -15.77% 29
East of England +18 146 £38,500 -22.22% 22
South West -26 117 £35,000 -17.65% 27
Yorkshire -67 78 £32,500 -18.75% 22
Scotland +10 57 £42,500 +6.25% 19
East Midlands -43 56 £40,000 -8.05% 17
Wales +37 43 £39,000 -10.34% 8
North East +6 27 £39,087 +37.15% 4
Northern Ireland +1 22 £23,000 +9.52% 3

For the 6 months to 17 October 2019, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Incident Management.

1 920 (44.15%) ITIL
2 617 (29.61%) Windows
3 468 (22.46%) Problem Management
4 457 (21.93%) Microsoft
5 439 (21.07%) Service Management
6 426 (20.44%) Change Management
7 423 (20.30%) SLA
8 417 (20.01%) Finance
9 379 (18.19%) Firewall
10 349 (16.75%) Information Security
11 329 (15.79%) Active Directory
12 324 (15.55%) Service Delivery
13 316 (15.16%) Management Information System
14 307 (14.73%) Linux
15 302 (14.49%) Problem-Solving
16 282 (13.53%) Office 365
17 267 (12.81%) Cisco
18 234 (11.23%) Microsoft Office
19 233 (11.18%) Cybersecurity
20 225 (10.80%) ITSM
21 216 (10.36%) SQL
22 207 (9.93%) Azure
23 203 (9.74%) VMware
24 199 (9.55%) Analytical Skills
25 193 (9.26%) Degree
26 187 (8.97%) ISO/IEC 27001
26 187 (8.97%) DNS
27 186 (8.93%) Security Cleared
28 181 (8.69%) Agile Software Development
29 174 (8.35%) WAN

Incident Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 113 (5.42%) SharePoint
2 90 (4.32%) MS Exchange
3 59 (2.83%) Skype for Business
4 51 (2.45%) Exchange Server 2013
5 43 (2.06%) IIS
6 39 (1.87%) Exchange Server 2010
7 30 (1.44%) WebSphere
8 28 (1.34%) IBM Notes
9 24 (1.15%) Exchange Server 2007
10 22 (1.06%) Confluence
11 16 (0.77%) CICS
12 13 (0.62%) Blackberry Enterprise Server
13 12 (0.58%) WebLogic
14 11 (0.53%) SharePoint 2010
14 11 (0.53%) Tomcat
15 10 (0.48%) CMS
15 10 (0.48%) SAS
16 9 (0.43%) JBoss
17 8 (0.38%) Elasticsearch
18 5 (0.24%) BizTalk Server
Applications
1 234 (11.23%) Microsoft Office
2 78 (3.74%) Microsoft Excel
3 34 (1.63%) Microsoft PowerPoint
4 13 (0.62%) Microsoft Project
5 11 (0.53%) MS Visio
6 6 (0.29%) Adobe Creative Suite
7 4 (0.19%) Spreadsheet
8 2 (0.096%) Acrobat
Business Applications
1 24 (1.15%) Remedy ITSM
2 18 (0.86%) SAP Oil and Gas
3 10 (0.48%) Maximo
4 9 (0.43%) Eloqua
5 8 (0.38%) Carpe Diem
5 8 (0.38%) Cognos Business Intelligence
5 8 (0.38%) Elite 3E
6 7 (0.34%) Salesforce.com CRM
7 4 (0.19%) Oracle EBS
7 4 (0.19%) Oracle EBS R12
8 3 (0.14%) Dynamics AX
8 3 (0.14%) Dynamics CRM
8 3 (0.14%) Oracle ERP
8 3 (0.14%) Oracle Financials
8 3 (0.14%) SAP SD
9 2 (0.096%) assyst
9 2 (0.096%) Dynamics NAV
9 2 (0.096%) Endur
9 2 (0.096%) Magento
9 2 (0.096%) NetSuite
Cloud Services
1 282 (13.53%) Office 365
2 207 (9.93%) Azure
3 104 (4.99%) AWS
4 68 (3.26%) SaaS
5 32 (1.54%) IaaS
6 27 (1.30%) PaaS
7 26 (1.25%) GCP
8 25 (1.20%) Cloud Computing
9 23 (1.10%) Dynamics 365
10 11 (0.53%) npm
11 10 (0.48%) Amazon EC2
12 9 (0.43%) Adobe Analytics
12 9 (0.43%) G Suite
12 9 (0.43%) Power Platform
13 7 (0.34%) Amazon EKS
13 7 (0.34%) Mimecast
14 5 (0.24%) Datadog
14 5 (0.24%) OneDrive
14 5 (0.24%) SuccessFactors
15 4 (0.19%) Akamai
Communications & Networking
1 379 (18.19%) Firewall
2 187 (8.97%) DNS
3 174 (8.35%) WAN
4 167 (8.01%) LAN
5 145 (6.96%) Network Security
6 135 (6.48%) TCP/IP
7 123 (5.90%) Wireless
8 122 (5.85%) VPN
9 105 (5.04%) DHCP
10 102 (4.89%) Internet
11 71 (3.41%) Intrusion Detection
12 64 (3.07%) Skype
13 54 (2.59%) BGP
14 53 (2.54%) OSPF
15 46 (2.21%) VoIP
16 43 (2.06%) IPsec
17 37 (1.78%) MPLS
18 33 (1.58%) Wi-Fi
19 32 (1.54%) SSL
20 31 (1.49%) Unified Communications
Database & Business Intelligence
1 90 (4.32%) SQL Server
2 35 (1.68%) Relational Database
3 22 (1.06%) DB2
4 20 (0.96%) MongoDB
5 18 (0.86%) PostgreSQL
5 18 (0.86%) RDBMS
6 17 (0.82%) MySQL
7 16 (0.77%) NoSQL
8 14 (0.67%) SQL Server Integration Services
9 13 (0.62%) Azure SQL Database
9 13 (0.62%) Data Warehouse
10 10 (0.48%) SQL Server 2008
11 9 (0.43%) Maltego
11 9 (0.43%) Oracle Database
12 8 (0.38%) Cognos Framework Manager
12 8 (0.38%) Cognos Report Studio
12 8 (0.38%) Hadoop
12 8 (0.38%) OLAP
12 8 (0.38%) SQL Server Reporting Services
13 7 (0.34%) SQL Server Analysis Services
Development Applications
1 49 (2.35%) JIRA
2 29 (1.39%) Jenkins
3 23 (1.10%) Git (software)
4 19 (0.91%) VSS/SourceSafe
5 16 (0.77%) Visual Studio Team System
6 14 (0.67%) Team Foundation Server
7 13 (0.62%) Octopus Deploy
7 13 (0.62%) SonarQube
8 11 (0.53%) Bower
8 11 (0.53%) Selenium
9 10 (0.48%) TestRail
10 9 (0.43%) Burp Suite
10 9 (0.43%) Maven
10 9 (0.43%) Metasploit
10 9 (0.43%) MSI
11 7 (0.34%) Ant
11 7 (0.34%) Artifactory
11 7 (0.34%) MSBuild
11 7 (0.34%) TeamCity
11 7 (0.34%) Zephyr
General
1 417 (20.01%) Finance
2 140 (6.72%) Telecoms
3 112 (5.37%) Retail
4 80 (3.84%) Banking
5 69 (3.31%) Public Sector
6 63 (3.02%) Legal
7 53 (2.54%) Marketing
8 36 (1.73%) Law
9 24 (1.15%) Back Office
10 23 (1.10%) Billing
11 20 (0.96%) Financial Institution
12 18 (0.86%) Manufacturing
13 16 (0.77%) Multimedia
14 14 (0.67%) Electronics
14 14 (0.67%) Publishing
15 12 (0.58%) German Language
15 12 (0.58%) Local Government
16 11 (0.53%) Aerospace
17 10 (0.48%) French Language
18 9 (0.43%) Spanish Language
Job Titles
1 581 (27.88%) Analyst
2 180 (8.64%) Service Analyst
3 168 (8.06%) Service Manager
4 163 (7.82%) Support Analyst
5 131 (6.29%) Network Engineer
6 129 (6.19%) IT Analyst
7 116 (5.57%) Security Analyst
8 115 (5.52%) Service Desk Analyst
9 107 (5.13%) IT Manager
10 106 (5.09%) Incident Manager
11 101 (4.85%) IT Support
12 92 (4.41%) Support Engineer
13 81 (3.89%) Applications Support
14 66 (3.17%) Consultant
15 65 (3.12%) Delivery Manager
16 64 (3.07%) Service Delivery Manager
17 62 (2.98%) 2nd Line Support
18 59 (2.83%) Operations Analyst
19 57 (2.74%) Security Manager
20 56 (2.69%) IT Services Manager
Libraries, Frameworks & Software Standards
1 55 (2.64%) .NET
2 24 (1.15%) ASP.NET
3 23 (1.10%) RabbitMQ
4 19 (0.91%) .NET Framework
4 19 (0.91%) Node.js
4 19 (0.91%) Web Services
5 17 (0.82%) HTML
5 17 (0.82%) SOAP
6 16 (0.77%) Middleware
7 15 (0.72%) XML
8 14 (0.67%) Kafka
8 14 (0.67%) LDAP
9 13 (0.62%) Elastic Stack
10 12 (0.58%) CSS
11 10 (0.48%) JSON
12 9 (0.43%) SailPoint
13 8 (0.38%) FIX Protocol
14 7 (0.34%) JMS
14 7 (0.34%) MAPI
14 7 (0.34%) React
Miscellaneous
1 316 (15.16%) Management Information System
2 199 (9.55%) Analytical Skills
3 116 (5.57%) Data Centre
4 107 (5.13%) Self-Motivation
5 103 (4.94%) Security Operations Centre
6 88 (4.22%) User Experience
7 81 (3.89%) Driving Licence
8 40 (1.92%) Virtual Team
9 33 (1.58%) CCTV
10 31 (1.49%) Cyber Defence
11 30 (1.44%) Blackberry
12 27 (1.30%) Cyberthreat
13 25 (1.20%) iPhone
14 24 (1.15%) Smartphone
15 23 (1.10%) CMDB
15 23 (1.10%) Smart Meter
16 22 (1.06%) Cyberattack
16 22 (1.06%) Mainframe
16 22 (1.06%) Xbox
17 18 (0.86%) Public Cloud
Operating Systems
1 617 (29.61%) Windows
2 307 (14.73%) Linux
3 170 (8.16%) Windows Server
4 166 (7.97%) Windows 10
5 131 (6.29%) Unix
6 103 (4.94%) Windows 7
7 102 (4.89%) Windows Server 2012
8 85 (4.08%) Windows Server 2008
9 40 (1.92%) Red Hat Enterprise Linux
10 36 (1.73%) Android
11 34 (1.63%) Windows 8
12 32 (1.54%) Windows Server 2003
13 29 (1.39%) AIX
14 21 (1.01%) Apple iOS
14 21 (1.01%) Mac OS X
15 17 (0.82%) Solaris
16 13 (0.62%) CentOS
16 13 (0.62%) Mac OS
17 12 (0.58%) Kali Linux
17 12 (0.58%) Windows 2000
Processes & Methodologies
1 920 (44.15%) ITIL
2 468 (22.46%) Problem Management
3 439 (21.07%) Service Management
4 426 (20.44%) Change Management
5 349 (16.75%) Information Security
6 324 (15.55%) Service Delivery
7 302 (14.49%) Problem-Solving
8 233 (11.18%) Cybersecurity
9 225 (10.80%) ITSM
10 181 (8.69%) Agile Software Development
11 173 (8.30%) SIEM
12 172 (8.25%) Security Operations
13 145 (6.96%) Root Cause Analysis
14 140 (6.72%) ITIL V3
14 140 (6.72%) Project Management
15 134 (6.43%) Continuous Improvement
16 130 (6.24%) Vulnerability Management
17 122 (5.85%) Disaster Recovery
18 116 (5.57%) Stakeholder Management
19 114 (5.47%) Mentoring
Programming Languages
1 216 (10.36%) SQL
2 131 (6.29%) PowerShell
3 73 (3.50%) Python
4 59 (2.83%) Bash Shell
4 59 (2.83%) Java
5 54 (2.59%) C#
6 53 (2.54%) C
7 34 (1.63%) JavaScript
8 25 (1.20%) Go
9 24 (1.15%) Shell Script
10 22 (1.06%) VB.NET
11 21 (1.01%) Perl
11 21 (1.01%) T-SQL
12 12 (0.58%) PL/SQL
13 10 (0.48%) PHP
14 9 (0.43%) Ruby
15 7 (0.34%) VB
16 6 (0.29%) Assembly Language
16 6 (0.29%) TypeScript
17 4 (0.19%) Korn
Qualifications
1 193 (9.26%) Degree
2 186 (8.93%) Security Cleared
3 174 (8.35%) Cisco Certification
4 156 (7.49%) CISSP
5 122 (5.85%) SC Cleared
6 117 (5.61%) CCNA
7 114 (5.47%) ITIL Certification
8 102 (4.89%) Microsoft Certification
9 100 (4.80%) CCNP
10 75 (3.60%) MCSA
11 73 (3.50%) CISM
11 73 (3.50%) MCP
12 49 (2.35%) CEH
12 49 (2.35%) DV Cleared
13 43 (2.06%) ITIL Foundation Certificate
14 39 (1.87%) JNCIS
14 39 (1.87%) MCSE
15 37 (1.78%) GIAC
16 30 (1.44%) CISA
17 23 (1.10%) ISTQB
Quality Assurance & Compliance
1 423 (20.30%) SLA
2 187 (8.97%) ISO/IEC 27001
3 92 (4.41%) PCI DSS
4 69 (3.31%) GDPR
5 49 (2.35%) NIST
6 26 (1.25%) QA
7 23 (1.10%) Cyber Essentials
7 23 (1.10%) ISO/IEC 20000
7 23 (1.10%) Sarbanes-Oxley
8 18 (0.86%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 17 (0.82%) COBIT
10 15 (0.72%) Cyber Essentials PLUS
11 9 (0.43%) ISO 22301
11 9 (0.43%) NIST 800
12 8 (0.38%) Data Quality
13 4 (0.19%) GAAP
13 4 (0.19%) IFRS
13 4 (0.19%) ISO 9001
13 4 (0.19%) Solvency II
14 3 (0.14%) ISO/IEC 27005
System Software
1 329 (15.79%) Active Directory
2 145 (6.96%) VMware Infrastructure
3 65 (3.12%) Hyper-V
4 58 (2.78%) Docker
5 39 (1.87%) Virtual Machines
6 29 (1.39%) vSphere
7 23 (1.10%) XenDesktop
8 21 (1.01%) Virtual Servers
9 20 (0.96%) Microsoft Virtual Server
10 17 (0.82%) XenApp
11 16 (0.77%) Apache ZooKeeper
11 16 (0.77%) Tivoli Workload Scheduler
12 15 (0.72%) Firmware
13 12 (0.58%) VMware ESXi
14 11 (0.53%) Virtual Desktop
15 10 (0.48%) Citrix Hypervisor
16 9 (0.43%) etcd
17 7 (0.34%) Active Directory Lightweight Directory Services
18 6 (0.29%) Snort
18 6 (0.29%) Terminal Services
Systems Management
1 108 (5.18%) SCCM
2 52 (2.50%) Kubernetes
3 40 (1.92%) Norton AntiVirus
4 37 (1.78%) Terraform
5 34 (1.63%) Puppet
6 33 (1.58%) Opscode Chef
6 33 (1.58%) WSUS
7 32 (1.54%) Nessus
8 27 (1.30%) Microsoft Intune
9 23 (1.10%) Ansible
10 22 (1.06%) Nagios
11 20 (0.96%) FortiGate
11 20 (0.96%) HP ALM
12 18 (0.86%) Cacti
13 17 (0.82%) ITRS Geneos
13 17 (0.82%) McAfee ePO
14 16 (0.77%) Consul
14 16 (0.77%) SCOM
14 16 (0.77%) Tivoli
15 15 (0.72%) ServiceCenter
Vendors
1 457 (21.93%) Microsoft
2 267 (12.81%) Cisco
3 203 (9.74%) VMware
4 162 (7.77%) ServiceNow
5 145 (6.96%) Citrix
6 91 (4.37%) Remedy
7 82 (3.93%) IBM
8 80 (3.84%) Oracle
9 70 (3.36%) Juniper
10 66 (3.17%) Splunk
11 65 (3.12%) HP
12 58 (2.78%) CheckPoint
13 56 (2.69%) Apple
14 51 (2.45%) Palo Alto
15 42 (2.02%) Red Hat
15 42 (2.02%) SAP
16 41 (1.97%) McAfee
16 41 (1.97%) Symantec
17 39 (1.87%) Fortinet
18 37 (1.78%) Qualys