Period
to 13 April 2021

The following table provides summary statistics for permanent job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 13 April 2021 with a comparison to the same period in the previous 2 years.

Incident Management
UK
6 months to
13 Apr 2021
Same period 2020 Same period 2019
Rank 258 230 242
Rank change year-on-year -28 +12 -1
Permanent jobs citing Incident Management 1,030 1,646 2,182
As % of all permanent jobs advertised in the UK 1.24% 1.45% 1.47%
As % of the Processes & Methodologies category 1.34% 1.57% 1.59%
Number of salaries quoted 752 1,235 1,685
10th Percentile £27,004 £25,125 £24,000
25th Percentile £36,438 £31,250 £31,250
Median annual salary (50th Percentile) £50,000 £45,000 £45,000
Median % change year-on-year +11.11% - -2.17%
75th Percentile £65,000 £61,250 £62,500
90th Percentile £81,250 £75,000 £81,250
UK excluding London median annual salary £45,000 £42,500 £40,000
% change year-on-year +5.88% +6.25% -5.88%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 76,792 104,892 137,408
As % of all permanent IT jobs advertised in the UK 92.47% 92.14% 92.30%
Number of salaries quoted 59,116 84,257 109,289
10th Percentile £32,500 £31,250 £30,000
25th Percentile £41,250 £40,000 £37,500
Median annual salary (50th Percentile) £55,000 £55,000 £52,500
Median % change year-on-year - +4.76% +5.00%
75th Percentile £75,000 £72,500 £70,000
90th Percentile £90,000 £90,000 £85,000
UK excluding London median annual salary £48,500 £47,500 £45,000
% change year-on-year +2.11% +5.56% -

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a proportion of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Salary Trend

3-month moving average salary quoted in jobs citing Incident Management.

Salary trend for Incident Management in the UK

Incident Management
Salary Histogram

Salary distribution for jobs citing Incident Management over the 6 months to 13 April 2021.

Salary histogram for Incident Management in the UK

Incident Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 13 April 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -29 934 £52,500 +16.67% 125
UK excluding London -24 666 £45,000 +5.88% 98
London +1 320 £65,000 +18.18% 37
South East -32 172 £50,000 +11.11% 25
North of England -38 151 £45,000 +17.06% 22
Work from Home -5 136 £45,000 -30.77% 19
Midlands -17 125 £40,000 -11.11% 13
West Midlands -26 80 £45,000 -5.76% 8
East of England +46 79 £40,500 -4.71% 11
South West +5 72 £47,500 +46.15% 17
North West -13 72 £42,500 +7.12% 7
Yorkshire -45 66 £45,000 +5.88% 13
East Midlands +10 45 £39,500 -9.71% 5
Scotland +6 45 £40,000 - 6
Wales +17 19 £36,250 -3.33% 1
North East +5 13 £42,500 +58.88% 2
Channel Islands +4 3 - -

For the 6 months to 13 April 2021, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Incident Management.

1 363 (35.24%) ITIL
2 299 (29.03%) Windows
3 268 (26.02%) Microsoft
4 236 (22.91%) Service Management
5 229 (22.23%) Problem Management
6 223 (21.65%) Azure
6 223 (21.65%) Finance
7 208 (20.19%) Microsoft 365
8 200 (19.42%) Problem-Solving
9 186 (18.06%) Linux
10 181 (17.57%) DevOps
11 180 (17.48%) Active Directory
12 169 (16.41%) SLA
13 160 (15.53%) AWS
14 158 (15.34%) Change Management
15 156 (15.15%) Analytical Skills
16 154 (14.95%) Agile Software Development
17 150 (14.56%) ITSM
18 146 (14.17%) Management Information System
19 139 (13.50%) Service Delivery
20 135 (13.11%) Cybersecurity
21 134 (13.01%) Information Security
22 115 (11.17%) Major Incident Management
23 111 (10.78%) ISO/IEC 27001
23 111 (10.78%) SQL
24 107 (10.39%) Firewall
25 99 (9.61%) VMware
26 93 (9.03%) Stakeholder Management
27 92 (8.93%) Windows Server
28 89 (8.64%) Root Cause Analysis

Incident Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 39 (3.79%) SharePoint
2 32 (3.11%) MS Exchange
3 22 (2.14%) Confluence
4 11 (1.07%) MTS
5 10 (0.97%) IIS
6 7 (0.68%) Skype for Business
7 6 (0.58%) Exchange Server 2013
8 3 (0.29%) Apache
8 3 (0.29%) OpenStack
9 2 (0.19%) Exchange Server 2010
9 2 (0.19%) JBoss
9 2 (0.19%) nginx
9 2 (0.19%) Red Hat Fuse
9 2 (0.19%) SharePoint 2013
10 1 (0.097%) Elasticsearch
10 1 (0.097%) Oracle Application Server
10 1 (0.097%) Oracle Workflow
10 1 (0.097%) SAS
10 1 (0.097%) Tomcat
10 1 (0.097%) WildFly
Applications
1 76 (7.38%) Microsoft Office
2 21 (2.04%) Microsoft Excel
3 8 (0.78%) Microsoft PowerPoint
4 1 (0.097%) Adobe Creative Suite
4 1 (0.097%) Microsoft Project
4 1 (0.097%) MS Visio
4 1 (0.097%) Spreadsheet
Business Applications
1 15 (1.46%) Remedy ITSM
2 7 (0.68%) Sentinel
3 6 (0.58%) Remedy AR System
3 6 (0.58%) SAP S/4HANA
4 2 (0.19%) Oracle Applications
4 2 (0.19%) SAP PP
4 2 (0.19%) SAP PS
4 2 (0.19%) SAP QM
5 1 (0.097%) assyst
5 1 (0.097%) Dynamics CRM
5 1 (0.097%) NetSuite
5 1 (0.097%) Oracle EBS
5 1 (0.097%) Oracle EBS R12
5 1 (0.097%) Oracle General Ledger
5 1 (0.097%) Oracle iProcurement
5 1 (0.097%) Oracle Payables
5 1 (0.097%) SAP Business One
5 1 (0.097%) SAP CRM
5 1 (0.097%) SAP GRC
5 1 (0.097%) SAP HR
Cloud Services
1 223 (21.65%) Azure
2 208 (20.19%) Microsoft 365
3 160 (15.53%) AWS
4 79 (7.67%) SaaS
5 39 (3.79%) PaaS
6 31 (3.01%) Cloud Computing
7 29 (2.82%) IaaS
8 26 (2.52%) Azure Active Directory
9 22 (2.14%) GCP
10 19 (1.84%) BPaaS
11 18 (1.75%) Virtual Private Cloud
12 17 (1.65%) OpenShift
13 15 (1.46%) AWS CloudFormation
14 14 (1.36%) Amazon EKS
15 13 (1.26%) Power Platform
16 12 (1.17%) Mimecast
17 10 (0.97%) Amazon EC2
17 10 (0.97%) Amazon ECS
17 10 (0.97%) Amazon S3
17 10 (0.97%) OneDrive
Communications & Networking
1 107 (10.39%) Firewall
2 51 (4.95%) WAN
3 48 (4.66%) LAN
4 41 (3.98%) Unified Communications
5 40 (3.88%) DNS
6 33 (3.20%) TCP/IP
7 30 (2.91%) Wi-Fi
8 26 (2.52%) DHCP
9 25 (2.43%) Internet
10 22 (2.14%) Skype
11 21 (2.04%) Intrusion Detection
12 20 (1.94%) Network Security
13 19 (1.84%) OSPF
13 19 (1.84%) VoIP
14 18 (1.75%) WAAS
15 17 (1.65%) Remote Desktop
16 15 (1.46%) VPN
16 15 (1.46%) Wireless
17 12 (1.17%) MPLS
18 9 (0.87%) Cisco IOS
Database & Business Intelligence
1 72 (6.99%) SQL Server
2 27 (2.62%) MySQL
3 17 (1.65%) Relational Database
4 12 (1.17%) Power BI
5 11 (1.07%) Big Data
6 9 (0.87%) Amazon Redshift
6 9 (0.87%) Data Warehouse
6 9 (0.87%) PostgreSQL
7 8 (0.78%) Amazon Athena
8 5 (0.49%) Apache Accumulo
8 5 (0.49%) BigQuery
8 5 (0.49%) Hadoop
8 5 (0.49%) MongoDB
9 4 (0.39%) Oracle Database
10 3 (0.29%) Apache Cassandra
10 3 (0.29%) Azure SQL Database
10 3 (0.29%) OLAP
10 3 (0.29%) Qlik Sense
10 3 (0.29%) QlikView
10 3 (0.29%) SQL Server Reporting Services
Development Applications
1 39 (3.79%) JIRA
2 37 (3.59%) Git (software)
3 36 (3.50%) Jenkins
4 13 (1.26%) Cucumber
5 8 (0.78%) Bitbucket
5 8 (0.78%) GitLab
5 8 (0.78%) Sonatype Nexus
6 7 (0.68%) Team Foundation Server
7 6 (0.58%) Selenium
7 6 (0.58%) SonarQube
8 4 (0.39%) IBM UrbanCode
8 4 (0.39%) Visual Studio
9 3 (0.29%) CircleCI
9 3 (0.29%) Oracle Forms
10 2 (0.19%) SQL Server Management Studio (SSMS)
10 2 (0.19%) TeamCity
10 2 (0.19%) Travis CI
11 1 (0.097%) Ant
11 1 (0.097%) Octopus Deploy
11 1 (0.097%) Toad
General
1 223 (21.65%) Finance
2 52 (5.05%) Banking
3 48 (4.66%) Law
4 33 (3.20%) Legal
4 33 (3.20%) Marketing
5 23 (2.23%) Telecoms
6 22 (2.14%) Games
6 22 (2.14%) Retail
7 17 (1.65%) Front Office
8 14 (1.36%) Public Sector
9 13 (1.26%) Advertising
9 13 (1.26%) Manufacturing
10 12 (1.17%) Financial Institution
11 7 (0.68%) Aerospace
11 7 (0.68%) Digital Economy
11 7 (0.68%) Electronics
12 5 (0.49%) Back Office
12 5 (0.49%) Billing
13 4 (0.39%) Investment Banking
13 4 (0.39%) Military
Job Titles
1 223 (21.65%) Analyst
2 77 (7.48%) Service Analyst
3 68 (6.60%) Service Manager
3 68 (6.60%) Support Analyst
4 54 (5.24%) Service Desk Analyst
5 53 (5.15%) Security Analyst
6 52 (5.05%) DevOps Engineer
6 52 (5.05%) Senior Analyst
7 49 (4.76%) Applications Support
7 49 (4.76%) Support Engineer
8 48 (4.66%) Incident Manager
9 46 (4.47%) IT Manager
10 45 (4.37%) Developer
10 45 (4.37%) IT Engineer
11 43 (4.17%) IT Analyst
12 40 (3.88%) Infrastructure Engineer
12 40 (3.88%) Security Engineer
13 35 (3.40%) Senior Support Analyst
14 33 (3.20%) IT Support
14 33 (3.20%) Service Desk Manager
Libraries, Frameworks & Software Standards
1 38 (3.69%) Web Services
2 23 (2.23%) Spring
3 22 (2.14%) .NET
4 19 (1.84%) FIX Protocol
5 16 (1.55%) XML
6 14 (1.36%) Spring Boot
7 13 (1.26%) REST
7 13 (1.26%) SOAP
8 12 (1.17%) Node.js
9 11 (1.07%) JSON
10 10 (0.97%) HTML
11 9 (0.87%) Elastic Stack
11 9 (0.87%) WCF
12 8 (0.78%) ASP.NET
13 7 (0.68%) Apache NiFi
13 7 (0.68%) CSS
13 7 (0.68%) LDAP
14 6 (0.58%) Entity Framework
14 6 (0.58%) Kafka
14 6 (0.58%) React
Miscellaneous
1 156 (15.15%) Analytical Skills
2 146 (14.17%) Management Information System
3 53 (5.15%) Data Centre
4 47 (4.56%) Public Cloud
5 31 (3.01%) Self-Motivation
6 30 (2.91%) Enterprise Software
7 27 (2.62%) Mobile App
8 23 (2.23%) EPoS
9 18 (1.75%) CMDB
9 18 (1.75%) Cyberthreat
9 18 (1.75%) Security Operations Centre
10 15 (1.46%) User Experience
11 13 (1.26%) Analytical Mindset
11 13 (1.26%) iPad
12 12 (1.17%) Cyberattack
12 12 (1.17%) PKI
13 11 (1.07%) SWIFT
14 10 (0.97%) Replication
15 9 (0.87%) Driving Licence
15 9 (0.87%) iPhone
Operating Systems
1 299 (29.03%) Windows
2 186 (18.06%) Linux
3 92 (8.93%) Windows Server
4 68 (6.60%) Unix
5 63 (6.12%) Windows 10
6 33 (3.20%) Windows Server 2012
7 32 (3.11%) Windows 7
8 26 (2.52%) Android
9 22 (2.14%) Mac OS X
10 19 (1.84%) Windows Server 2008
11 18 (1.75%) Windows Server 2016
12 13 (1.26%) Apple iOS
13 11 (1.07%) CentOS
14 10 (0.97%) Red Hat Enterprise Linux
15 8 (0.78%) Windows 8
15 8 (0.78%) Windows Server 2019
16 5 (0.49%) Ubuntu
17 3 (0.29%) Solaris
17 3 (0.29%) SUSE
17 3 (0.29%) Windows XP
Processes & Methodologies
1 363 (35.24%) ITIL
2 236 (22.91%) Service Management
3 229 (22.23%) Problem Management
4 200 (19.42%) Problem-Solving
5 181 (17.57%) DevOps
6 158 (15.34%) Change Management
7 154 (14.95%) Agile Software Development
8 150 (14.56%) ITSM
9 139 (13.50%) Service Delivery
10 135 (13.11%) Cybersecurity
11 134 (13.01%) Information Security
12 115 (11.17%) Major Incident Management
13 93 (9.03%) Stakeholder Management
14 89 (8.64%) Root Cause Analysis
15 86 (8.35%) Security Operations
16 80 (7.77%) Continuous Improvement
17 76 (7.38%) Site Reliability Engineering
18 72 (6.99%) Disaster Recovery
19 70 (6.80%) Time Management
20 67 (6.50%) Analytics
Programming Languages
1 111 (10.78%) SQL
2 81 (7.86%) Python
3 68 (6.60%) Java
4 67 (6.50%) PowerShell
5 37 (3.59%) C#
6 36 (3.50%) Bash Shell
7 30 (2.91%) JavaScript
8 28 (2.72%) Perl
9 21 (2.04%) C
10 10 (0.97%) T-SQL
11 7 (0.68%) Apex Code
11 7 (0.68%) Shell Script
12 6 (0.58%) C++
12 6 (0.58%) SOQL
13 5 (0.49%) Ruby
14 3 (0.29%) Go
14 3 (0.29%) Groovy
14 3 (0.29%) PHP
14 3 (0.29%) PL/SQL
15 2 (0.19%) TypeScript
Qualifications
1 77 (7.48%) ITIL Certification
2 63 (6.12%) CISSP
3 62 (6.02%) Security Cleared
4 53 (5.15%) CISM
5 52 (5.05%) Degree
6 39 (3.79%) CISA
6 39 (3.79%) SC Cleared
7 25 (2.43%) Microsoft Certification
8 19 (1.84%) ISO 27001 Lead Auditor
9 17 (1.65%) Cisco Certification
10 14 (1.36%) DV Cleared
11 12 (1.17%) CEH
11 12 (1.17%) OSCP
12 11 (1.07%) MCSD
13 10 (0.97%) CCNA
13 10 (0.97%) Computer Science Degree
14 9 (0.87%) JNCIA
15 8 (0.78%) CCSA
15 8 (0.78%) IISP
16 7 (0.68%) CCNP
Quality Assurance & Compliance
1 169 (16.41%) SLA
2 111 (10.78%) ISO/IEC 27001
3 59 (5.73%) GDPR
4 34 (3.30%) QA
5 30 (2.91%) Cyber Essentials
6 26 (2.52%) ISO 9001
7 25 (2.43%) BS25999
7 25 (2.43%) ISO/IEC 20000
8 22 (2.14%) GRC
9 20 (1.94%) NIST
10 19 (1.84%) Data Quality
10 19 (1.84%) HIPAA
10 19 (1.84%) ITGC
10 19 (1.84%) PCI DSS
11 18 (1.75%) 21 CFR Part 11
12 14 (1.36%) COBIT
13 7 (0.68%) Cyber Essentials PLUS
14 3 (0.29%) ISO 22301
14 3 (0.29%) ISO/IEC 27005
14 3 (0.29%) NCSC
System Software
1 180 (17.48%) Active Directory
2 58 (5.63%) Docker
3 40 (3.88%) VMware Infrastructure
4 34 (3.30%) Virtual Desktop
5 24 (2.33%) Hyper-V
6 14 (1.36%) VMware ESXi
7 13 (1.26%) Firmware
8 11 (1.07%) RHEV
9 10 (0.97%) BitLocker
10 6 (0.58%) Virtual Machines
11 5 (0.49%) Apache ZooKeeper
12 3 (0.29%) LXC
13 2 (0.19%) Virtual Servers
13 2 (0.19%) vSphere
14 1 (0.097%) Citrix Hypervisor
14 1 (0.097%) Microsoft App-V
14 1 (0.097%) Microsoft Virtual Server
14 1 (0.097%) ProxySG
14 1 (0.097%) Terminal Services
14 1 (0.097%) XenApp
Systems Management
1 87 (8.45%) SCCM
2 65 (6.31%) Kubernetes
3 54 (5.24%) Ansible
4 43 (4.17%) Terraform
5 31 (3.01%) Microsoft Intune
6 26 (2.52%) ZABBIX
7 15 (1.46%) Puppet
8 10 (0.97%) Graylog
9 9 (0.87%) SCOM
10 8 (0.78%) QRadar
11 6 (0.58%) Grafana
11 6 (0.58%) Graphite
11 6 (0.58%) ITRS Geneos
11 6 (0.58%) Prometheus
11 6 (0.58%) vMotion
12 5 (0.49%) Control-M
12 5 (0.49%) Nagios
12 5 (0.49%) Nessus
12 5 (0.49%) Opscode Chef
12 5 (0.49%) SCSM
Vendors
1 268 (26.02%) Microsoft
2 99 (9.61%) VMware
3 81 (7.86%) Cisco
4 55 (5.34%) Oracle
5 54 (5.24%) Citrix
6 49 (4.76%) ServiceNow
7 29 (2.82%) Meraki
8 26 (2.52%) Remedy
9 25 (2.43%) Apple
10 23 (2.23%) SAP
11 22 (2.14%) Splunk
12 20 (1.94%) Juniper
13 19 (1.84%) HP
14 17 (1.65%) Palo Alto
15 15 (1.46%) McAfee
15 15 (1.46%) Red Hat
15 15 (1.46%) Sybase
16 14 (1.36%) Salesforce.com
17 13 (1.26%) Aerohive Networks
17 13 (1.26%) Ruckus Wireless