Incident Management Job Trends

Incident Management
UK

The table below provides summary statistics and salary benchmarking for jobs requiring Incident Management skills. It covers permanent job vacancies from the 6 months leading up to 6 October 2026, with comparisons to the same periods in the previous two years.

6 months to
6 Oct 2026
Same period 2025 Same period 2024
Rank 215 192 210
Rank change year-on-year -23 +18 +5
Permanent jobs citing Incident Management 1,034 819 942
As % of all permanent jobs in the UK 0.87% 1.65% 1.28%
As % of the Processes & Methodologies category 1.20% 1.86% 1.57%
Number of salaries quoted 624 519 535
10th Percentile £31,250 £28,000 £31,129
25th Percentile £38,772 £31,375 £40,375
Median annual salary (50th Percentile) £53,600 £48,000 £52,500
Median % change year-on-year +11.67% -8.57% -
75th Percentile £72,813 £67,500 £67,500
90th Percentile £92,500 £94,000 £93,550
UK excluding London median annual salary £47,500 £41,250 £47,500
% change year-on-year +15.15% -13.16% +2.70%

All Process & Methodology Skills
UK

Incident Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 86,526 44,119 60,045
As % of all permanent jobs advertised in the UK 73.14% 89.04% 81.91%
Number of salaries quoted 59,327 24,381 32,429
10th Percentile £31,250 £28,250 £32,500
25th Percentile £41,250 £36,250 £42,500
Median annual salary (50th Percentile) £60,000 £55,000 £60,000
Median % change year-on-year +9.09% -8.33% -
75th Percentile £78,750 £75,000 £77,500
90th Percentile £100,000 £95,000 £96,250
UK excluding London median annual salary £55,000 £47,500 £52,500
% change year-on-year +15.79% -9.52% -2.78%

Incident Management
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings citing Incident Management relative to all permanent IT jobs advertised.

Incident Management job vacancy trend in the UK

Incident Management
Salary Trend

Salary distribution trend for jobs in the UK citing Incident Management.

Salary distribution trend for jobs in the UK citing Incident Management

Incident Management
Salary Histogram

Salary distribution for jobs citing Incident Management over the 6 months to 6 October 2026.

Salary histogram for Incident Management in the UK

Incident Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 6 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -25 915 £53,644 +7.29% 990
UK excluding London -29 718 £47,500 +15.15% 608
Work from Home +53 333 £57,303 +9.15% 389
London -58 268 £75,000 +3.45% 479
North of England +41 225 £42,500 -10.53% 180
South East -26 200 £54,521 +32.17% 141
North West +54 123 £45,000 - 100
Midlands -64 110 £52,500 +77.97% 81
Yorkshire -18 77 £42,500 -10.53% 62
West Midlands -31 60 £59,386 +31.97% 48
South West -47 55 £57,500 +81.10% 44
Wales -24 51 £40,000 +5.00% 22
East Midlands -50 50 £40,000 +35.59% 32
East of England -30 44 £42,500 -10.53% 55
North East -43 25 £48,000 -54.29% 19
Scotland +1 23 £62,750 +0.40% 68
Northern Ireland -87 14 £63,750 +46.55% 24

Incident Management
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 77 (7.45%) Microsoft Exchange
2 76 (7.35%) SharePoint
3 13 (1.26%) Confluence
4 8 (0.77%) IIS
5 7 (0.68%) Apache
6 5 (0.48%) SharePoint 2013
7 4 (0.39%) SAS
8 3 (0.29%) CMS
8 3 (0.29%) HCL Notes
9 2 (0.19%) Moodle
9 2 (0.19%) Totara
10 1 (0.097%) Adobe Experience Manager
10 1 (0.097%) CICS
10 1 (0.097%) JBoss
10 1 (0.097%) Tomcat
10 1 (0.097%) WebSphere
10 1 (0.097%) WordPress
Applications
1 32 (3.09%) Microsoft Office
2 26 (2.51%) Microsoft Excel
3 6 (0.58%) Microsoft PowerPoint
4 3 (0.29%) Chatbot
5 2 (0.19%) Camtasia
5 2 (0.19%) Spreadsheet
6 1 (0.097%) Acrobat
6 1 (0.097%) Microsoft Project
Business Applications
1 11 (1.06%) Dynamics NAV
2 8 (0.77%) Sage X3
3 6 (0.58%) Dynamics CRM
3 6 (0.58%) Remedy ITSM
4 3 (0.29%) Dynamics AX
5 2 (0.19%) Adobe Campaign
5 2 (0.19%) Dynamics GP
5 2 (0.19%) Integrated Workplace Management System
5 2 (0.19%) Maximo
5 2 (0.19%) Payment Gateway
5 2 (0.19%) SAP ERP
6 1 (0.097%) Infor SunSystems
6 1 (0.097%) Misys Equation
6 1 (0.097%) Misys Midas
6 1 (0.097%) NetSuite
6 1 (0.097%) Oracle Applications
6 1 (0.097%) Oracle EBS
6 1 (0.097%) Oracle SCM
Cloud Services
1 311 (30.08%) Azure
2 223 (21.57%) AWS
3 213 (20.60%) Microsoft 365
4 127 (12.28%) Entra ID
5 85 (8.22%) SaaS
6 81 (7.83%) GCP
7 67 (6.48%) Power Platform
8 45 (4.35%) Cloud Computing
9 33 (3.19%) GitHub
10 30 (2.90%) Mimecast
11 27 (2.61%) Serverless
12 25 (2.42%) AWS CloudFormation
13 22 (2.13%) Azure Monitor
14 21 (2.03%) IaaS
15 20 (1.93%) Azure DevOps
16 19 (1.84%) Datadog
17 18 (1.74%) PaaS
18 17 (1.64%) Dynamics 365
18 17 (1.64%) Microsoft Purview
19 16 (1.55%) Azure Synapse Analytics
Communications & Networking
1 135 (13.06%) Firewall
2 75 (7.25%) Internet
3 72 (6.96%) VPN
4 64 (6.19%) WAN
4 64 (6.19%) Wi-Fi
5 60 (5.80%) DNS
6 57 (5.51%) LAN
7 45 (4.35%) DHCP
8 42 (4.06%) Network Security
9 39 (3.77%) TCP/IP
10 35 (3.38%) Cisco Nexus
11 29 (2.80%) VLAN
12 12 (1.16%) HTTP
12 12 (1.16%) IP Telephony
12 12 (1.16%) VoIP
13 10 (0.97%) BGP
13 10 (0.97%) Intrusion Detection
13 10 (0.97%) SD-WAN
14 9 (0.87%) MPLS
15 8 (0.77%) Wireless
Database & Business Intelligence
1 55 (5.32%) Power BI
2 41 (3.97%) SQL Server
3 32 (3.09%) MySQL
4 31 (3.00%) PostgreSQL
5 28 (2.71%) MongoDB
6 19 (1.84%) NoSQL
7 13 (1.26%) Azure SQL Database
8 12 (1.16%) Big Data
9 9 (0.87%) Relational Database
10 7 (0.68%) DynamoDB
11 6 (0.58%) GIS
12 5 (0.48%) Amazon Athena
12 5 (0.48%) Amazon QuickSight
12 5 (0.48%) Amazon RDS
12 5 (0.48%) Amazon Redshift
12 5 (0.48%) Data Warehouse
12 5 (0.48%) DuckDB
12 5 (0.48%) Tableau
13 4 (0.39%) BusinessObjects
14 3 (0.29%) SQL Server Reporting Services
Development Applications
1 92 (8.90%) JIRA
2 74 (7.16%) Git
3 10 (0.97%) Jenkins
4 8 (0.77%) GitLab
5 4 (0.39%) Bitbucket
5 4 (0.39%) Eclipse
6 3 (0.29%) GCC
6 3 (0.29%) JUnit
6 3 (0.29%) Selenium
7 2 (0.19%) Atlassian Bamboo
8 1 (0.097%) Claude Code
8 1 (0.097%) Mocha
8 1 (0.097%) Octopus Deploy
8 1 (0.097%) RSpec
General
1 395 (38.20%) Social Skills
2 201 (19.44%) Analytical Skills
3 197 (19.05%) Finance
4 80 (7.74%) Public Sector
5 61 (5.90%) Banking
6 59 (5.71%) Inclusion and Diversity
7 50 (4.84%) Legal
8 38 (3.68%) Law
8 38 (3.68%) Organisational Skills
9 36 (3.48%) Retail
10 34 (3.29%) Telecoms
11 32 (3.09%) Influencing Skills
12 22 (2.13%) Documentation Skills
13 18 (1.74%) Manufacturing
14 17 (1.64%) Financial Institution
14 17 (1.64%) Military
15 16 (1.55%) Aerospace
16 12 (1.16%) Local Government
16 12 (1.16%) Publishing
17 11 (1.06%) Games
Job Titles
1 197 (19.05%) Analyst
2 152 (14.70%) Senior
3 108 (10.44%) Lead
4 80 (7.74%) IT Manager
5 70 (6.77%) IT Support
6 69 (6.67%) Support Analyst
7 63 (6.09%) DevOps Engineer
8 58 (5.61%) Service Manager
9 51 (4.93%) Applications Support
9 51 (4.93%) Support Engineer
10 45 (4.35%) Infrastructure Engineer
11 43 (4.16%) IT Analyst
12 41 (3.97%) IT Services Manager
12 41 (3.97%) Operations Manager
12 41 (3.97%) Senior Analyst
12 41 (3.97%) Support Manager
13 39 (3.77%) Security Analyst
13 39 (3.77%) Security Manager
14 38 (3.68%) IT Engineer
15 36 (3.48%) Trainee
Libraries, Frameworks & Software Standards
1 74 (7.16%) Terraform
2 33 (3.19%) Kafka
2 33 (3.19%) Spring
2 33 (3.19%) Spring Boot
3 20 (1.93%) RESTful
4 17 (1.64%) React
5 16 (1.55%) Hibernate
5 16 (1.55%) RabbitMQ
6 15 (1.45%) JPA
7 12 (1.16%) Node.js
8 11 (1.06%) JSON
9 10 (0.97%) FIX Protocol
9 10 (0.97%) ModSecurity
9 10 (0.97%) Web Services
10 8 (0.77%) .NET
10 8 (0.77%) REST
11 6 (0.58%) CSS
11 6 (0.58%) HTML
11 6 (0.58%) LDAP
12 5 (0.48%) Oracle Fusion
Miscellaneous
1 88 (8.51%) Management Information System
2 68 (6.58%) Cloud Native
2 68 (6.58%) Onboarding
3 57 (5.51%) Self-Motivation
4 41 (3.97%) Security Posture
5 38 (3.68%) Cyber Threat
5 38 (3.68%) Virtual Team
6 36 (3.48%) Linux Command Line
7 31 (3.00%) Analytical Mindset
7 31 (3.00%) Data Centre
7 31 (3.00%) Distributed Systems
7 31 (3.00%) Enterprise Software
8 30 (2.90%) Cyber Defence
9 23 (2.22%) Product Ownership
10 20 (1.93%) Social Media
11 19 (1.84%) Driving Licence
12 18 (1.74%) Hybrid Cloud
12 18 (1.74%) Podcast
13 15 (1.45%) CCTV
13 15 (1.45%) Security Operations Centre
Operating Systems
1 179 (17.31%) Windows
2 114 (11.03%) Linux
3 78 (7.54%) Windows Server
4 17 (1.64%) Windows 10
5 14 (1.35%) Mac OS
5 14 (1.35%) Windows Server 2016
6 13 (1.26%) VMS
7 10 (0.97%) Unix
8 9 (0.87%) Apple iOS
9 8 (0.77%) Ubuntu
10 7 (0.68%) AIX
11 5 (0.48%) Red Hat Enterprise Linux
11 5 (0.48%) Windows Server 2012
12 4 (0.39%) Android
13 3 (0.29%) Windows Server 2019
14 2 (0.19%) CentOS
14 2 (0.19%) Windows 7
15 1 (0.097%) Oracle Linux
15 1 (0.097%) SUSE Linux Enterprise Server
15 1 (0.097%) zOS
Processes & Methodologies
1 373 (36.07%) Continuous Improvement
2 323 (31.24%) ITIL
3 242 (23.40%) Problem-Solving
4 233 (22.53%) Cybersecurity
5 223 (21.57%) Stakeholder Management
6 199 (19.25%) Root Cause Analysis
7 194 (18.76%) Service Management
8 192 (18.57%) Mentoring
9 179 (17.31%) Service Delivery
10 176 (17.02%) Incident Response
11 169 (16.34%) CI/CD
12 167 (16.15%) Decision-Making
13 163 (15.76%) DevOps
14 148 (14.31%) ITSM
15 147 (14.22%) Customer Service
16 143 (13.83%) Change Management
17 136 (13.15%) Agile
18 134 (12.96%) Infrastructure as Code
19 133 (12.86%) Disaster Recovery
19 133 (12.86%) Observability
Programming Languages
1 102 (9.86%) SQL
2 78 (7.54%) PowerShell
3 76 (7.35%) Python
4 50 (4.84%) Java
5 39 (3.77%) Shell Script
6 31 (3.00%) Bash
7 26 (2.51%) R
8 23 (2.22%) TypeScript
9 17 (1.64%) JavaScript
10 15 (1.45%) C#
11 13 (1.26%) Bicep
12 10 (0.97%) COBOL
12 10 (0.97%) RPG
13 9 (0.87%) Kusto Query Language
14 7 (0.68%) Search Processing Language
15 5 (0.48%) Go
16 4 (0.39%) Ruby
16 4 (0.39%) Scala
17 3 (0.29%) Perl
17 3 (0.29%) PHP
Qualifications
1 160 (15.47%) Security Cleared
2 107 (10.35%) SC Cleared
3 94 (9.09%) Degree
4 52 (5.03%) CISSP
5 44 (4.26%) Microsoft Certification
6 43 (4.16%) Cisco Certification
7 42 (4.06%) ITIL Certification
8 36 (3.48%) DV Cleared
9 35 (3.38%) CISM
10 30 (2.90%) Azure Certification
11 26 (2.51%) CCNP
12 22 (2.13%) CCNA
13 19 (1.84%) Computer Science Degree
14 18 (1.74%) ITIL Foundation Certificate
14 18 (1.74%) MCSA
15 17 (1.64%) MCSE
16 15 (1.45%) CRISC
16 15 (1.45%) Master's Degree
17 12 (1.16%) CompTIA Security+
18 11 (1.06%) AWS Certification
Quality Assurance & Compliance
1 125 (12.09%) ISO/IEC 27001
2 111 (10.74%) SLA
3 54 (5.22%) Cyber Essentials
4 50 (4.84%) GDPR
5 42 (4.06%) NIST
6 38 (3.68%) QA
7 27 (2.61%) GRC
8 25 (2.42%) ISO 22301
9 22 (2.13%) PCI DSS
10 18 (1.74%) Cyber Essentials PLUS
11 15 (1.45%) Data Quality
12 7 (0.68%) NCSC
12 7 (0.68%) NEBOSH
12 7 (0.68%) SOC 2
13 6 (0.58%) Accessibility
13 6 (0.58%) ISO 9001
13 6 (0.58%) ISO/IEC 20000
14 5 (0.48%) COBIT
14 5 (0.48%) COSHH
14 5 (0.48%) ISO 14001
System Software
1 140 (13.54%) Active Directory
2 71 (6.87%) Docker
3 39 (3.77%) Hyper-V
3 39 (3.77%) VMware Infrastructure
4 11 (1.06%) Virtual Machines
5 10 (0.97%) VMware ESXi
6 9 (0.87%) Firmware
6 9 (0.87%) Virtual Desktop
6 9 (0.87%) vSphere
7 2 (0.19%) BitLocker
7 2 (0.19%) UAG
8 1 (0.097%) EMC RecoverPoint
8 1 (0.097%) VMware NSX
8 1 (0.097%) XenApp
Systems Management
1 88 (8.51%) Microsoft Intune
2 76 (7.35%) Kubernetes
3 47 (4.55%) Grafana
4 33 (3.19%) Prometheus
5 29 (2.80%) Ansible
6 15 (1.45%) SCCM
7 10 (0.97%) Kibana
7 10 (0.97%) WSUS
8 7 (0.68%) FortiGate
9 6 (0.58%) Argo
9 6 (0.58%) Jamf Pro
9 6 (0.58%) QRadar
10 5 (0.48%) SCOM
11 4 (0.39%) Active Directory Federation Services
11 4 (0.39%) Istio
11 4 (0.39%) Kustomize
11 4 (0.39%) Progress Chef
11 4 (0.39%) Puppet
11 4 (0.39%) Single Sign-On
12 3 (0.29%) Failover Clustering
Vendors
1 329 (31.82%) Microsoft
2 79 (7.64%) Cisco
3 66 (6.38%) ServiceNow
4 65 (6.29%) Palo Alto
5 61 (5.90%) VMware
6 51 (4.93%) Google
7 44 (4.26%) Aruba
8 42 (4.06%) Splunk
9 39 (3.77%) CrowdStrike
10 37 (3.58%) Qualys
11 23 (2.22%) Oracle
12 20 (1.93%) Databricks
13 16 (1.55%) SolarWinds
13 16 (1.55%) YouTube
14 15 (1.45%) Citrix
14 15 (1.45%) Dell
14 15 (1.45%) Dynatrace
15 14 (1.35%) Draytek
15 14 (1.35%) Fortinet
16 13 (1.26%) Veeam