Period
to 21 June 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 21 June 2018 with a comparison to the same period in the previous 2 years.

Incident Management
UK
6 months to
21 Jun 2018
Same period 2017 Same period 2016
Rank 234 274 235
Rank change year-on-year +40 -39 -9
Permanent jobs citing Incident Management 2,555 2,127 2,971
As % of all permanent IT jobs advertised in the UK 1.48% 1.23% 1.48%
As % of the Processes & Methodologies category 1.63% 1.36% 1.64%
Number of salaries quoted 1,934 1,642 2,263
UK median annual salary £45,000 £44,000 £42,500
Median salary % change year-on-year +2.27% +3.53% -
10th Percentile £23,250 £22,500 £23,750
90th Percentile £75,000 £79,300 £70,000
UK excluding London median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - -

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 156,599 156,360 180,940
As % of all permanent IT jobs advertised in the UK 90.77% 90.62% 89.97%
Number of salaries quoted 125,830 127,318 150,486
UK median annual salary £50,000 £48,000 £47,500
Median salary % change year-on-year +4.17% +1.05% +2.15%
10th Percentile £29,000 £28,000 £27,500
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +2.41%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a percentage of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management.

Salary trend for Incident Management in the UK

Incident Management
Salary Histogram

The salary distribution of IT jobs citing Incident Management over the 6 months to 21 June 2018.

Salary histogram for Incident Management in the UK

Incident Management
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 21 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +47 2,411 £46,000 +2.22% 256
UK excluding London +58 1,573 £42,500 +6.25% 206
London +18 917 £52,500 -4.55% 75
South East +89 522 £47,500 +18.75% 39
North of England +64 403 £40,000 +33.33% 48
Midlands +26 254 £42,500 +13.33% 41
North West +48 221 £38,000 +8.57% 28
South West +40 180 £42,500 - 22
East of England +1 157 £42,500 -10.53% 30
Yorkshire +57 155 £40,000 +50.94% 15
West Midlands +4 141 £45,000 +5.88% 22
East Midlands +37 115 £42,500 +41.67% 18
Scotland -19 53 £47,500 +1.60% 22
Wales +20 50 £40,000 +19.72% 1
North East -21 27 £40,000 +45.45% 5
Northern Ireland +3 7 £21,000 -30.00% 2

For the 6 months to 21 June 2018, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Incident Management.

1 1,216 (47.59%) ITIL
2 742 (29.04%) Windows
3 695 (27.20%) Finance
4 674 (26.38%) Service Management
5 660 (25.83%) Microsoft
6 620 (24.27%) Problem Management
7 440 (17.22%) SLA
8 424 (16.59%) Problem-Solving
9 423 (16.56%) Active Directory
10 418 (16.36%) Change Management
11 384 (15.03%) Cisco
12 380 (14.87%) Information Security
13 371 (14.52%) Linux
14 362 (14.17%) Service Delivery
15 335 (13.11%) Firewall
16 297 (11.62%) VMware
17 290 (11.35%) Windows Server
18 288 (11.27%) Cisco Certification
19 270 (10.57%) Analytical Skills
20 266 (10.41%) Management Information System
21 260 (10.18%) LAN
22 250 (9.78%) CISSP
22 250 (9.78%) ITIL V3
23 244 (9.55%) Microsoft Office
24 243 (9.51%) WAN
25 242 (9.47%) SQL
26 241 (9.43%) VMware Infrastructure
27 233 (9.12%) SIEM
28 231 (9.04%) Degree
29 230 (9.00%) ITSM

Incident Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 140 (5.48%) MS Exchange
2 103 (4.03%) IIS
3 67 (2.62%) Exchange Server 2013
4 59 (2.31%) SharePoint
4 59 (2.31%) Skype for Business
5 50 (1.96%) Exchange Server 2010
6 28 (1.10%) Apache
7 25 (0.98%) WebSphere
8 21 (0.82%) Confluence
8 21 (0.82%) Exchange Server 2007
9 20 (0.78%) Tomcat
10 15 (0.59%) Blackberry Enterprise Server
11 14 (0.55%) WebLogic
12 9 (0.35%) JBoss
13 8 (0.31%) SharePoint Server
14 7 (0.27%) CMS
14 7 (0.27%) OpenStack
15 6 (0.23%) SharePoint 2013
16 5 (0.20%) Oracle SOA Suite
17 4 (0.16%) Oracle Workflow
Applications
1 244 (9.55%) Microsoft Office
2 88 (3.44%) Microsoft Excel
3 34 (1.33%) Microsoft PowerPoint
4 16 (0.63%) MS Visio
5 10 (0.39%) Microsoft Project
6 8 (0.31%) Adobe Creative Suite
7 4 (0.16%) AutoCAD
8 1 (0.039%) Adobe Captivate
8 1 (0.039%) Camtasia
8 1 (0.039%) Spreadsheet
Business Applications
1 24 (0.94%) Markit EDM
2 9 (0.35%) Dynamics AX
2 9 (0.35%) Dynamics CRM
3 8 (0.31%) Remedy ITSM
4 6 (0.23%) IntelliMatch
4 6 (0.23%) Maximo
4 6 (0.23%) Temenos T24
5 5 (0.20%) assyst
5 5 (0.20%) Eloqua
5 5 (0.20%) Sentinel
6 4 (0.16%) Elite 3E
6 4 (0.16%) JDE EnterpriseOne
6 4 (0.16%) Oracle EBS
6 4 (0.16%) Payment Gateway
6 4 (0.16%) RiskWrite
6 4 (0.16%) Salesforce.com CRM
6 4 (0.16%) SAP R/3
7 3 (0.12%) Oracle Cash Management
7 3 (0.12%) Oracle Payables
7 3 (0.12%) Oracle Receivables
Cloud Services
1 198 (7.75%) Microsoft Azure
2 183 (7.16%) Office 365
3 93 (3.64%) Amazon AWS
4 61 (2.39%) SaaS
5 45 (1.76%) PaaS
6 44 (1.72%) IaaS
7 22 (0.86%) Amazon CloudWatch
8 12 (0.47%) Google Cloud Platform
8 12 (0.47%) OpenShift
9 10 (0.39%) Mimecast
10 8 (0.31%) Cloud Computing
11 6 (0.23%) Azure Active Directory
11 6 (0.23%) G Suite
12 4 (0.16%) Adobe Analytics
12 4 (0.16%) Google Analytics
13 3 (0.12%) Amazon S3
14 2 (0.078%) Amazon Kinesis
14 2 (0.078%) OneDrive
15 1 (0.039%) Boomi
15 1 (0.039%) Sumo Logic
Communications & Networking
1 335 (13.11%) Firewall
2 260 (10.18%) LAN
3 243 (9.51%) WAN
4 162 (6.34%) TCP/IP
5 140 (5.48%) Network Security
6 135 (5.28%) DNS
7 130 (5.09%) VPN
8 101 (3.95%) DHCP
9 88 (3.44%) VoIP
10 87 (3.41%) Internet
11 77 (3.01%) Cisco Nexus
12 76 (2.97%) Wireless
13 73 (2.86%) WLAN
14 65 (2.54%) BGP
15 61 (2.39%) SAN
16 55 (2.15%) MPLS
17 53 (2.07%) Wi-Fi
18 50 (1.96%) VLAN
19 49 (1.92%) SSL
20 48 (1.88%) NX-OS
Database & Business Intelligence
1 175 (6.85%) SQL Server
2 84 (3.29%) Oracle Database
3 54 (2.11%) Data Warehouse
4 43 (1.68%) Relational Database
5 41 (1.60%) MySQL
6 34 (1.33%) Oracle Reports
7 30 (1.17%) BusinessObjects
8 28 (1.10%) SQL Server 2008
9 25 (0.98%) Oracle Database 11g
9 25 (0.98%) SQL Server Integration Services
10 23 (0.90%) RDBMS
11 22 (0.86%) Oracle Database 12c
12 21 (0.82%) NoSQL
13 19 (0.74%) Big Data
13 19 (0.74%) SQL Server Reporting Services
14 18 (0.70%) Oracle BI EE
14 18 (0.70%) Oracle Database 10g
15 13 (0.51%) MS Access
16 12 (0.47%) Hadoop
16 12 (0.47%) Power BI
Development Applications
1 61 (2.39%) JIRA
2 47 (1.84%) VSS/SourceSafe
3 13 (0.51%) Team Foundation Server
4 11 (0.43%) Git (software)
4 11 (0.43%) Jenkins
4 11 (0.43%) Metasploit
5 9 (0.35%) Burp Suite
6 7 (0.27%) Selenium
6 7 (0.27%) Subversion
7 6 (0.23%) Eclipse
7 6 (0.23%) MSBuild
7 6 (0.23%) Octopus Deploy
7 6 (0.23%) TeamCity
7 6 (0.23%) Visual Studio
8 5 (0.20%) SoapUI
9 4 (0.16%) SonarQube
9 4 (0.16%) VersionOne
10 3 (0.12%) Cucumber
10 3 (0.12%) ProC
10 3 (0.12%) SpecFlow
General
1 695 (27.20%) Finance
2 153 (5.99%) Banking
3 115 (4.50%) Retail
3 115 (4.50%) Telecoms
4 57 (2.23%) Legal
5 55 (2.15%) Investment Banking
6 39 (1.53%) Law
7 37 (1.45%) Financial Institution
8 35 (1.37%) Marketing
9 25 (0.98%) Front Office
10 23 (0.90%) Billing
11 22 (0.86%) Back Office
12 21 (0.82%) Local Government
13 20 (0.78%) Games
14 19 (0.74%) Publishing
15 18 (0.70%) Advertising
16 16 (0.63%) Manufacturing
17 8 (0.31%) Electronics
18 6 (0.23%) International Banking
18 6 (0.23%) Prime Brokerage
Job Titles
1 664 (25.99%) Analyst
2 206 (8.06%) Service Analyst
3 202 (7.91%) Support Analyst
4 183 (7.16%) Applications Support
5 168 (6.58%) Service Manager
6 156 (6.11%) Incident Manager
7 154 (6.03%) Support Engineer
8 153 (5.99%) Service Desk Analyst
9 138 (5.40%) IT Manager
10 134 (5.24%) Network Engineer
11 120 (4.70%) IT Support
12 115 (4.50%) Security Analyst
12 115 (4.50%) Team Leader
13 114 (4.46%) Security Manager
14 110 (4.31%) IT Analyst
15 92 (3.60%) 2nd Line Support
16 74 (2.90%) Architect
17 71 (2.78%) Consultant
18 69 (2.70%) Operations Manager
19 68 (2.66%) Operations Analyst
Libraries, Frameworks & Software Standards
1 69 (2.70%) .NET
2 41 (1.60%) Middleware
3 28 (1.10%) Web Services
3 28 (1.10%) XML
4 19 (0.74%) HTML
5 15 (0.59%) FIX Protocol
5 15 (0.59%) LDAP
6 12 (0.47%) J2EE
7 11 (0.43%) CSS
8 10 (0.39%) jQuery
9 9 (0.35%) JMS
10 8 (0.31%) .NET Framework
10 8 (0.31%) Ajax
10 8 (0.31%) LAMP
10 8 (0.31%) SAML
10 8 (0.31%) SOAP
11 7 (0.27%) ASP.NET
11 7 (0.27%) COM
11 7 (0.27%) Java EE
11 7 (0.27%) JSON
Miscellaneous
1 270 (10.57%) Analytical Skills
2 266 (10.41%) Management Information System
3 192 (7.51%) Data Centre
4 98 (3.84%) Self-Motivation
5 77 (3.01%) Cyberthreat
6 67 (2.62%) Enterprise Software
7 63 (2.47%) User Experience
8 62 (2.43%) Security Operations Centre
9 49 (1.92%) Distributed Denial-of-Service
10 48 (1.88%) Fintech
11 42 (1.64%) Driving Licence
12 33 (1.29%) Computer Science
13 30 (1.17%) Smart Meter
14 29 (1.14%) Replication
15 28 (1.10%) Blackberry
16 27 (1.06%) Private Cloud
16 27 (1.06%) Public Cloud
16 27 (1.06%) Virtual Team
17 25 (0.98%) Cyberattack
17 25 (0.98%) Linux Command Line
Operating Systems
1 742 (29.04%) Windows
2 371 (14.52%) Linux
3 290 (11.35%) Windows Server
4 213 (8.34%) Unix
5 162 (6.34%) Windows 7
6 136 (5.32%) Windows 10
7 135 (5.28%) Windows Server 2012
8 109 (4.27%) Windows Server 2008
9 42 (1.64%) Solaris
10 40 (1.57%) Red Hat Enterprise Linux
11 39 (1.53%) Windows 8
12 38 (1.49%) Android
13 35 (1.37%) Mac OS X
14 32 (1.25%) Windows Server 2003
15 29 (1.14%) CentOS
16 25 (0.98%) Apple iOS
17 19 (0.74%) Windows XP
18 16 (0.63%) AIX
18 16 (0.63%) Kali Linux
19 12 (0.47%) Windows 2000
Processes & Methodologies
1 1,216 (47.59%) ITIL
2 674 (26.38%) Service Management
3 620 (24.27%) Problem Management
4 424 (16.59%) Problem-Solving
5 418 (16.36%) Change Management
6 380 (14.87%) Information Security
7 362 (14.17%) Service Delivery
8 250 (9.78%) ITIL V3
9 233 (9.12%) SIEM
10 230 (9.00%) ITSM
11 224 (8.77%) Root Cause Analysis
12 204 (7.98%) Stakeholder Management
13 192 (7.51%) Risk Management
14 176 (6.89%) Security Operations
15 171 (6.69%) Vulnerability Management
16 170 (6.65%) Agile Software Development
17 168 (6.58%) Cybersecurity
18 163 (6.38%) Disaster Recovery
19 154 (6.03%) Capacity Management
20 150 (5.87%) Continuous Improvement
Programming Languages
1 242 (9.47%) SQL
2 133 (5.21%) PowerShell
3 114 (4.46%) Python
4 75 (2.94%) Java
5 67 (2.62%) JavaScript
6 50 (1.96%) C
7 49 (1.92%) C#
8 43 (1.68%) Shell Script
9 41 (1.60%) Perl
10 38 (1.49%) Bash Shell
11 28 (1.10%) Ruby
12 26 (1.02%) VB
13 23 (0.90%) PL/SQL
14 22 (0.86%) VBA
15 21 (0.82%) T-SQL
16 11 (0.43%) PHP
16 11 (0.43%) VBScript
17 9 (0.35%) C++
18 6 (0.23%) Korn
19 4 (0.16%) Apex Code
Qualifications
1 288 (11.27%) Cisco Certification
2 250 (9.78%) CISSP
3 231 (9.04%) Degree
4 190 (7.44%) Microsoft Certification
5 178 (6.97%) Security Cleared
6 171 (6.69%) CCNA
7 168 (6.58%) ITIL Certification
8 145 (5.68%) CISM
9 144 (5.64%) CCNP
10 103 (4.03%) SC Cleared
11 88 (3.44%) CISA
12 77 (3.01%) MCSE
13 71 (2.78%) MCP
14 69 (2.70%) MCSA
15 55 (2.15%) DV Cleared
16 54 (2.11%) CEH
17 48 (1.88%) CCDP
18 46 (1.80%) SANS
19 45 (1.76%) ITIL Foundation Certificate
20 33 (1.29%) Network+ Certification
Quality Assurance & Compliance
1 440 (17.22%) SLA
2 188 (7.36%) ISO/IEC 27001
3 89 (3.48%) GDPR
4 80 (3.13%) PCI DSS
5 50 (1.96%) Data Quality
6 37 (1.45%) COBIT
7 35 (1.37%) QA
8 25 (0.98%) ISO/IEC 20000
9 23 (0.90%) PMO
10 22 (0.86%) Cyber Essentials
11 13 (0.51%) ISO 22301
12 12 (0.47%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 12 (0.47%) Sarbanes-Oxley
13 11 (0.43%) Cyber Essentials PLUS
13 11 (0.43%) PSD2
14 9 (0.35%) ISO 9001
15 8 (0.31%) Solvency II
16 6 (0.23%) COSO
17 4 (0.16%) ISAE 3402
18 3 (0.12%) Government Security Classifications
System Software
1 423 (16.56%) Active Directory
2 241 (9.43%) VMware Infrastructure
3 109 (4.27%) Hyper-V
4 52 (2.04%) VMware ESXi
5 31 (1.21%) XenApp
6 22 (0.86%) XenDesktop
7 17 (0.67%) vSphere
8 16 (0.63%) Virtual Machines
9 11 (0.43%) Docker
10 10 (0.39%) Firmware
10 10 (0.39%) Terminal Services
10 10 (0.39%) XenServer
11 9 (0.35%) Tivoli Workload Scheduler
12 8 (0.31%) Microsoft App-V
12 8 (0.31%) Virtual Desktop
13 6 (0.23%) Virtual Servers
13 6 (0.23%) VMware Workstation
14 5 (0.20%) Oracle RAC
15 4 (0.16%) ProxySG
15 4 (0.16%) Xen
Systems Management
1 108 (4.23%) SCCM
2 67 (2.62%) Nagios
3 49 (1.92%) Opsview
4 47 (1.84%) Cisco LMS
5 37 (1.45%) SCOM
6 30 (1.17%) HP ALM
6 30 (1.17%) WSUS
7 27 (1.06%) Puppet
8 26 (1.02%) Backup Exec
9 25 (0.98%) QRadar
10 24 (0.94%) Cisco Prime
11 23 (0.90%) Nessus
12 20 (0.78%) Cisco CUCM
13 17 (0.67%) Cisco IPCC
13 17 (0.67%) CloudForms
13 17 (0.67%) ServiceCenter
14 15 (0.59%) Ansible
15 14 (0.55%) ITRS Geneos
16 13 (0.51%) Tivoli
17 12 (0.47%) Core Impact
Vendors
1 660 (25.83%) Microsoft
2 384 (15.03%) Cisco
3 297 (11.62%) VMware
4 177 (6.93%) Citrix
5 174 (6.81%) Oracle
6 131 (5.13%) HP
7 118 (4.62%) ServiceNow
8 114 (4.46%) Remedy
9 96 (3.76%) Fortinet
10 92 (3.60%) Juniper
11 79 (3.09%) Splunk
12 78 (3.05%) Red Hat
13 77 (3.01%) CheckPoint
14 65 (2.54%) Apple
15 63 (2.47%) SolarWinds
16 61 (2.39%) IBM
17 50 (1.96%) Ivanti
18 49 (1.92%) NetApp
19 47 (1.84%) Forcepoint
19 47 (1.84%) Tufin