Period
to 22 July 2017

The following table provides summary statistics for permanent job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 22 July 2017 with a comparison to the same period in the previous 2 years.

Incident Management
UK
6 months to
22 Jul 2017
Same period 2016 Same period 2015
Rank 281 238 224
Rank change year-on-year -43 -14 +30
Permanent jobs citing Incident Management 2166 2934 3323
As % of all permanent IT jobs advertised in the UK 1.21% 1.45% 1.50%
As % of the Processes & Methodologies category 1.35% 1.63% 1.71%
Number of salaries quoted 1648 2259 2556
UK median annual salary £44,000 £42,500 £42,500
Median salary % change year-on-year +3.53% - -
10th Percentile £24,000 £23,750 £23,000
90th Percentile £78,975 £70,000 £68,750
UK excluding London median annual salary £40,000 £40,000 £40,000

Incident Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process and methodology skills.

Process & Methodology Skills
UK
Permanent job vacancies with a requirement for process and methodology skills 160109 179919 194848
As % of all permanent IT job vacancies advertised in the UK 89.73% 88.89% 87.86%
Number of salaries quoted 128522 149744 158446
UK median annual salary £50,000 £48,000 £47,500
Median salary % change year-on-year +4.17% +1.05% +5.56%
10th Percentile £28,500 £27,500 £27,500
90th Percentile £80,000 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £42,500

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a percentage of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management.

Salary trend for Incident Management in the UK

Incident Management
Salary Histogram

The salary distribution of IT jobs citing Incident Management over the 6 months to 22 July 2017.

Salary histogram for Incident Management in the UK

Incident Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 22 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -38 2040 £45,000 +4.65% 110
UK excluding London -66 1208 £40,000 - 88
London +20 908 £55,000 +4.76% 29
South East -41 324 £40,000 -11.11% 19
North of England -65 284 £32,500 -18.75% 31
Midlands -56 245 £38,250 +0.66% 10
West Midlands -52 170 £40,000 +6.67% 7
North West -29 162 £36,500 -8.75% 11
East of England -58 153 £45,000 +5.88% 11
South West +11 127 £45,000 +38.46% 10
Yorkshire -62 98 £28,750 -28.13% 16
East Midlands -27 75 £32,000 -15.79% 3
Wales -34 37 £39,250 +48.11% 3
Scotland -17 36 £47,500 +18.75% 4
North East +1 24 £27,500 -21.43% 4
Isle of Man - 8 - -
Northern Ireland -4 5 £30,000 -25.00%

For the 6 months to 22 July 2017, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Incident Management.

1 975 (45.01%) ITIL
2 637 (29.41%) Finance
3 582 (26.87%) Windows
4 565 (26.08%) Problem Management
5 450 (20.78%) Service Management
6 446 (20.59%) Microsoft
7 437 (20.18%) SLA
8 428 (19.76%) Change Management
9 404 (18.65%) Service Delivery
10 335 (15.47%) SQL
11 334 (15.42%) Active Directory
12 332 (15.33%) Information Security
13 320 (14.77%) Analytical Skills
14 305 (14.08%) Linux
15 294 (13.57%) Management Information System
16 249 (11.50%) Cisco
17 248 (11.45%) Degree
18 243 (11.22%) Banking
19 218 (10.06%) Unix
20 215 (9.93%) Windows Server
21 196 (9.05%) CISSP
22 194 (8.96%) VMware
23 191 (8.82%) Firewall
24 181 (8.36%) Microsoft Office
25 176 (8.13%) Stakeholder Management
25 176 (8.13%) Continuous Improvement
26 175 (8.08%) WAN
27 170 (7.85%) LAN
28 168 (7.76%) ITSM
29 164 (7.57%) Agile Software Development

Incident Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 120 (5.54%) MS Exchange
2 86 (3.97%) SharePoint
3 73 (3.37%) IIS
4 38 (1.75%) Skype for Business
5 22 (1.02%) Exchange Server 2010
6 21 (0.97%) Exchange Server 2013
7 20 (0.92%) Tomcat
8 19 (0.88%) JBoss
9 18 (0.83%) Exchange Server 2007
10 17 (0.78%) Blackberry Enterprise Server
11 16 (0.74%) BizTalk Server
11 16 (0.74%) Confluence
12 14 (0.65%) SAS
13 13 (0.60%) Apache
13 13 (0.60%) WebSphere
14 10 (0.46%) IBM Notes
15 9 (0.42%) CMS
16 5 (0.23%) Exchange Server 2003
16 5 (0.23%) WebLogic
17 4 (0.18%) SharePoint 2010
Applications
1 181 (8.36%) Microsoft Office
2 77 (3.55%) Microsoft Excel
3 27 (1.25%) Microsoft PowerPoint
4 19 (0.88%) MS Visio
5 10 (0.46%) Microsoft Project
6 5 (0.23%) Spreadsheet
7 2 (0.092%) HipChat
8 1 (0.046%) Adobe Creative Suite
Business Applications
1 29 (1.34%) Remedy ITSM
2 24 (1.11%) RiskWrite
3 15 (0.69%) SAP CO
3 15 (0.69%) SAP FI
3 15 (0.69%) SAP FI/CO
4 12 (0.55%) assyst
4 12 (0.55%) Cognos Business Intelligence
5 10 (0.46%) Dynamics CRM
6 9 (0.42%) Dynamics AX
6 9 (0.42%) SAP MM
7 8 (0.37%) SAP SD
8 7 (0.32%) Dynamics NAV
9 6 (0.28%) SAP SRM
10 5 (0.23%) SAP HR
10 5 (0.23%) SAP Retail
11 4 (0.18%) SAP CAR
11 4 (0.18%) SAP CRM
11 4 (0.18%) SAP POS DM
11 4 (0.18%) Summit
11 4 (0.18%) Unit4 Business World
Cloud Services
1 102 (4.71%) Office 365
2 77 (3.55%) Microsoft Azure
3 57 (2.63%) Amazon AWS
4 37 (1.71%) SaaS
5 30 (1.39%) IaaS
6 27 (1.25%) PaaS
7 14 (0.65%) Akamai
8 13 (0.60%) Cloud Computing
8 13 (0.60%) G Suite
9 12 (0.55%) Amazon EC2
10 9 (0.42%) Virtual Private Cloud
11 7 (0.32%) OneDrive
12 6 (0.28%) Mimecast
12 6 (0.28%) Yammer
13 5 (0.23%) Google Cloud Platform
13 5 (0.23%) Slack
14 4 (0.18%) Azure Active Directory
15 3 (0.14%) Trello
16 2 (0.092%) Dynamics 365
17 1 (0.046%) Oracle Service Cloud
Communications & Networking
1 191 (8.82%) Firewall
2 175 (8.08%) WAN
3 170 (7.85%) LAN
4 133 (6.14%) TCP/IP
5 101 (4.66%) Network Security
6 91 (4.20%) DNS
7 74 (3.42%) VPN
8 67 (3.09%) DHCP
9 66 (3.05%) Intrusion Detection
10 56 (2.59%) MPLS
10 56 (2.59%) SAN
11 55 (2.54%) Wireless
12 52 (2.40%) Internet
13 48 (2.22%) Wi-Fi
14 45 (2.08%) Skype
15 40 (1.85%) BGP
15 40 (1.85%) VoIP
16 30 (1.39%) Cisco ASA
17 29 (1.34%) Wireshark
18 27 (1.25%) EIGRP
Database & Business Intelligence
1 161 (7.43%) SQL Server
2 43 (1.99%) Oracle Database
3 41 (1.89%) SQL Server 2008
4 37 (1.71%) MySQL
5 31 (1.43%) SQL Server Reporting Services
6 30 (1.39%) SQL Server Integration Services
7 28 (1.29%) Data Warehouse
8 24 (1.11%) SQL Server 2012
9 19 (0.88%) Hadoop
9 19 (0.88%) Relational Database
10 18 (0.83%) SAP BW
10 18 (0.83%) SQL Server 2014
11 16 (0.74%) Apache Cassandra
11 16 (0.74%) Oracle Reports
12 15 (0.69%) MongoDB
12 15 (0.69%) OLAP
12 15 (0.69%) SQL Server 2005
13 14 (0.65%) SQL Server 2016
14 13 (0.60%) NoSQL
14 13 (0.60%) Oracle Exadata
Development Applications
1 39 (1.80%) JIRA
2 24 (1.11%) Eclipse
2 24 (1.11%) Jenkins
2 24 (1.11%) VersionOne
3 20 (0.92%) Git (software)
4 17 (0.78%) Team Foundation Server
5 12 (0.55%) VSS/SourceSafe
6 11 (0.51%) SQL Server Management Studio (SSMS)
7 9 (0.42%) TeamCity
8 6 (0.28%) JMeter
8 6 (0.28%) LoadRunner
8 6 (0.28%) LoadUI
8 6 (0.28%) Ranorex
8 6 (0.28%) Selenium
8 6 (0.28%) SoapUI
9 5 (0.23%) Fiddler
10 4 (0.18%) Atlassian Bamboo
10 4 (0.18%) Oracle Forms
11 3 (0.14%) Artifactory
12 2 (0.092%) Moq
General
1 637 (29.41%) Finance
2 243 (11.22%) Banking
3 141 (6.51%) Retail
4 135 (6.23%) Telecoms
5 99 (4.57%) Investment Banking
6 79 (3.65%) Legal
7 78 (3.60%) Front Office
8 65 (3.00%) Retail Banking
9 39 (1.80%) Law
10 38 (1.75%) Financial Institution
11 29 (1.34%) Back Office
12 21 (0.97%) Publishing
13 19 (0.88%) Marketing
14 18 (0.83%) Advertising
14 18 (0.83%) Manufacturing
15 14 (0.65%) Billing
16 11 (0.51%) Italian Language
17 10 (0.46%) Local Government
18 8 (0.37%) Aerospace
18 8 (0.37%) Games
Job Titles
1 633 (29.22%) Analyst
2 214 (9.88%) Support Analyst
3 200 (9.23%) Service Manager
4 180 (8.31%) Applications Support
5 136 (6.28%) Service Analyst
6 121 (5.59%) Incident Manager
7 117 (5.40%) Support Engineer
8 115 (5.31%) IT Manager
9 113 (5.22%) IT Support
10 109 (5.03%) Security Analyst
11 92 (4.25%) Applications Support Analyst
11 92 (4.25%) Network Engineer
12 91 (4.20%) Service Desk Analyst
13 74 (3.42%) IT Analyst
14 69 (3.19%) Security Manager
15 67 (3.09%) Services Delivery Manager
16 66 (3.05%) Delivery Manager
17 65 (3.00%) Service Desk Manager
18 62 (2.86%) IT Services Manager
19 59 (2.72%) Senior Analyst
Libraries, Frameworks & Software Standards
1 64 (2.95%) Middleware
2 45 (2.08%) .NET
3 35 (1.62%) Web Services
4 29 (1.34%) XML
5 27 (1.25%) SailPoint
6 23 (1.06%) 802.1X
7 22 (1.02%) CSS
8 21 (0.97%) HTML
9 17 (0.78%) SOAP
10 14 (0.65%) Elastic Stack
10 14 (0.65%) Node.js
11 13 (0.60%) FIX Protocol
12 9 (0.42%) ASP.NET
12 9 (0.42%) COM
13 8 (0.37%) .NET Framework
13 8 (0.37%) J2EE
13 8 (0.37%) Java EE
14 6 (0.28%) LAMP
14 6 (0.28%) RESTful
15 5 (0.23%) AngularJS
Miscellaneous
1 320 (14.77%) Analytical Skills
2 294 (13.57%) Management Information System
3 150 (6.93%) Data Centre
4 74 (3.42%) Computer Science
5 55 (2.54%) Cyber Attack
6 50 (2.31%) Security Operations Centre
7 47 (2.17%) Virtual Team
8 46 (2.12%) User Experience
9 44 (2.03%) Clustering
9 44 (2.03%) Derivative
10 42 (1.94%) Equity Derivative
11 33 (1.52%) Blackberry
11 33 (1.52%) CMDB
12 30 (1.39%) Equities
12 30 (1.39%) Fintech
12 30 (1.39%) iSeries
13 29 (1.34%) Smartphone
13 29 (1.34%) Video Conferencing
14 27 (1.25%) Smart Meter
15 26 (1.20%) Cyberthreat
Operating Systems
1 582 (26.87%) Windows
2 305 (14.08%) Linux
3 218 (10.06%) Unix
4 215 (9.93%) Windows Server
5 117 (5.40%) Windows 7
6 115 (5.31%) Windows Server 2008
7 109 (5.03%) Windows Server 2012
8 57 (2.63%) Windows 10
9 43 (1.99%) Apple iOS
10 36 (1.66%) Android
10 36 (1.66%) Solaris
11 35 (1.62%) Windows Server 2003
12 26 (1.20%) AIX
13 25 (1.15%) CentOS
13 25 (1.15%) Red Hat Enterprise Linux
14 21 (0.97%) Mac OS X
15 20 (0.92%) Windows XP
16 19 (0.88%) Ubuntu
16 19 (0.88%) Windows 8
17 14 (0.65%) Mac OS
Processes & Methodologies
1 975 (45.01%) ITIL
2 565 (26.08%) Problem Management
3 450 (20.78%) Service Management
4 428 (19.76%) Change Management
5 404 (18.65%) Service Delivery
6 332 (15.33%) Information Security
7 176 (8.13%) Continuous Improvement
7 176 (8.13%) Stakeholder Management
8 168 (7.76%) ITSM
9 164 (7.57%) Agile Software Development
10 160 (7.39%) Cybersecurity
11 158 (7.29%) Root Cause Analysis
12 150 (6.93%) SIEM
13 147 (6.79%) Project Management
14 129 (5.96%) ITIL V3
15 126 (5.82%) Asset Management
16 122 (5.63%) Configuration Management
17 120 (5.54%) Security Operations
18 119 (5.49%) Risk Management
19 116 (5.36%) Release Management
Programming Languages
1 335 (15.47%) SQL
2 132 (6.09%) Java
3 109 (5.03%) PowerShell
4 80 (3.69%) Python
5 74 (3.42%) Shell Script
6 70 (3.23%) C#
7 58 (2.68%) Perl
8 36 (1.66%) Bash Shell
9 29 (1.34%) C
9 29 (1.34%) PHP
10 26 (1.20%) PL/SQL
10 26 (1.20%) T-SQL
11 24 (1.11%) JavaScript
12 11 (0.51%) Ruby
13 10 (0.46%) VB
14 9 (0.42%) C++
14 9 (0.42%) VBScript
15 7 (0.32%) ABAP
15 7 (0.32%) Groovy
16 4 (0.18%) VBA
Qualifications
1 248 (11.45%) Degree
2 196 (9.05%) CISSP
3 162 (7.48%) Security Cleared
4 151 (6.97%) CISM
4 151 (6.97%) ITIL Certification
5 132 (6.09%) Cisco Certification
6 105 (4.85%) SC Cleared
7 81 (3.74%) Microsoft Certification
8 77 (3.55%) CEH
9 72 (3.32%) CISA
9 72 (3.32%) DV Cleared
10 70 (3.23%) CCNA
11 69 (3.19%) GIAC
12 63 (2.91%) ITIL Foundation Certificate
13 60 (2.77%) CCNP
14 50 (2.31%) SANS
15 45 (2.08%) ISEB
16 44 (2.03%) GCIH
17 43 (1.99%) GSEC
18 39 (1.80%) MCP
Quality Assurance & Compliance
1 437 (20.18%) SLA
2 110 (5.08%) ISO/IEC 27001
3 61 (2.82%) PCI DSS
4 36 (1.66%) QA
5 27 (1.25%) GDPR
6 16 (0.74%) COBIT
7 15 (0.69%) Sarbanes-Oxley
8 14 (0.65%) ISO/IEC 20000
9 13 (0.60%) Data Quality
10 12 (0.55%) Cyber Essentials
10 12 (0.55%) ISO 9001
11 10 (0.46%) ISO 9000
12 8 (0.37%) ISO 22301
12 8 (0.37%) Solvency II
13 6 (0.28%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
14 5 (0.23%) NIST 800
15 3 (0.14%) HIPAA
15 3 (0.14%) ISO/IEC 19770
16 2 (0.092%) FIPS 140-2
16 2 (0.092%) SSAE 16
System Software
1 334 (15.42%) Active Directory
2 127 (5.86%) VMware Infrastructure
3 73 (3.37%) Hyper-V
4 34 (1.57%) Docker
5 33 (1.52%) vSphere
6 29 (1.34%) VMware ESXi
7 26 (1.20%) XenApp
8 19 (0.88%) Terminal Services
9 17 (0.78%) NFS
10 12 (0.55%) ProxySG
10 12 (0.55%) Snort
11 9 (0.42%) Oracle RAC
11 9 (0.42%) VMware Server
12 8 (0.37%) KVM
12 8 (0.37%) Virtual Servers
12 8 (0.37%) XenDesktop
13 7 (0.32%) Citrix Presentation Server
14 5 (0.23%) vCloud
14 5 (0.23%) Virtual Machines
15 3 (0.14%) Tivoli Directory Server
Systems Management
1 79 (3.65%) SCCM
2 45 (2.08%) Nagios
3 36 (1.66%) Nessus
4 33 (1.52%) Network Intrusion Detection System
5 31 (1.43%) McAfee ePO
5 31 (1.43%) QRadar
6 30 (1.39%) Puppet
7 28 (1.29%) WSUS
8 27 (1.25%) PowerBroker
9 26 (1.20%) Opscode Chef
10 21 (0.97%) Microsoft Clustering
11 20 (0.92%) Ansible
12 19 (0.88%) SCOM
13 18 (0.83%) Core Impact
13 18 (0.83%) Nexpose
13 18 (0.83%) OpenVAS
13 18 (0.83%) RSA Security Analytics
13 18 (0.83%) ServiceCenter
14 17 (0.78%) Opsview
15 15 (0.69%) Cisco CUCM
Vendors
1 446 (20.59%) Microsoft
2 249 (11.50%) Cisco
3 194 (8.96%) VMware
4 153 (7.06%) Oracle
5 108 (4.99%) Citrix
6 106 (4.89%) HP
7 85 (3.92%) Remedy
8 71 (3.28%) ServiceNow
9 65 (3.00%) Juniper
10 63 (2.91%) CheckPoint
10 63 (2.91%) Red Hat
11 58 (2.68%) Sun
12 56 (2.59%) Splunk
13 49 (2.26%) Apple
13 49 (2.26%) Palo Alto
14 46 (2.12%) IBM
15 41 (1.89%) SAP
16 36 (1.66%) ArcSight
17 35 (1.62%) LogRhythm
17 35 (1.62%) SolarWinds
Egham, Surrey
Brightred Resourcing Limited
Salary: From £42,000 to £45,000 per annum Bonus, Pension, Gym Membership etc
Posted: 22 hours ago
Atherstone, Warwickshire
TNT Global IT
Posted: Yesterday
Leicestershire
Deerfoot IT Resources Ltd
Salary: £25000 - £28000 per annum + excellent benefits
Posted: 21 hours ago
Bedford, Bedfordshire
ARC IT Recruitment Ltd
Salary: Up to £30K Plus Excellent Benefits
Posted: 21 hours ago
London
Energon People
Salary: £30000.00 - £35000.00 per annum + bonus + benefits
Posted: 19 hours ago
Epsom, Surrey
Redrock Consulting Ltd
Salary: £18000 - £23000 per annum
Posted: Yesterday
Surrey
Tria Recruitment
Salary: £45000 per annum + On Call + Benefits
Posted: 20 hours ago
City, London
Harris Global
Salary: Up to £40,000 per annum with excellent benefits package
Posted: 2 days ago
Winchester, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £35000 - £40000 per annum + Benefits
Posted: 2 days ago
London
ReThink Recruitment
Salary: £27000 - £30000 per annum + Benefits
Posted: Yesterday
Hampshire
Networkers
Salary: £40000 - £50000 per annum
Posted: Yesterday
Southampton, Hampshire
Kingfisher IT Services
Salary: Competitive
Posted: 2 days ago
London
Refreshing Recruitment
Salary: £25000 - £26000 per annum + a comprehensive benefits package
Posted: Yesterday
Bristol, Avon
Hargreaves Lansdown
Salary: Competitive
Posted: Yesterday
Wigan, Lancashire
Robert Walters
Salary: £23000 - £25000 per annum
Posted: 21 hours ago
Newport, Gwent
HAYS INFORMATION TECHNOLOGY
Salary: £47000.00 - £58000.00 per annum + Benefits
Posted: 20 hours ago
Milton Keynes, Buckinghamshire
Computacenter
Salary: Competitive
Posted: 3 days ago
Newport, Gwent
HAYS INFORMATION TECHNOLOGY
Salary: £35000 per annum + Benefits
Posted: 22 hours ago
City, London
I3
Salary: £52000 - £57000 per annum
Posted: Yesterday
Hull, North Humberside
ReThink Recruitment
Posted: 2 days ago
Manchester, Lancashire
onezeero.
Salary: £20000 - £23000 per annum
Posted: 2 days ago
Manchester, Lancashire
Computer People
Salary: £35000.00 - £40000.00 per annum
Posted: 5 days ago
Gloucester, Gloucestershire
ANSON MCCADE
Salary: £40,000-£55,000
Posted: 3 days ago
London
Harvey Nash plc
Salary: £27000 - £32000 per annum
Posted: 2 days ago
Epsom, Surrey
Redrock Consulting Ltd
Salary: £20000 - £25000 per annum + Excellent Benefits + Training
Posted: 2 days ago
London
Reflex Computer Recruitment
Salary: £55000 - £65000 per annum + Benefits
Posted: 4 days ago
Barnet, Hertfordshire
Asset Resourcing Ltd
Salary: £25000 per annum
Posted: 4 days ago
Herefordshire
Oho Group Ltd.
Salary: £55000 - £60000 per annum
Posted: 5 days ago
Newport, Gwent
Roc Search
Salary: £25000 - £35000 per annum
Posted: 2 days ago
London
Leidos
Posted: 7 days ago