Period
to 15 October 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 15 October 2018 with a comparison to the same period in the previous 2 years.

Incident Management
UK
6 months to
15 Oct 2018
Same period 2017 Same period 2016
Rank 214 267 233
Rank change year-on-year +53 -34 0
Permanent jobs citing Incident Management 2,669 2,326 2,850
As % of all permanent IT jobs advertised in the UK 1.62% 1.34% 1.50%
As % of the Processes & Methodologies category 1.78% 1.46% 1.65%
Number of salaries quoted 1,970 1,770 2,308
UK median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% -
10th Percentile £24,235 £25,000 £23,785
90th Percentile £72,500 £76,375 £71,325
UK excluding London median annual salary £42,500 £40,000 £38,500
% change year-on-year +6.25% +3.90% -3.75%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 149,810 159,174 173,018
As % of all permanent IT jobs advertised in the UK 91.02% 91.57% 90.85%
Number of salaries quoted 119,232 125,620 144,140
UK median annual salary £50,000 £50,000 £48,000
Median salary % change year-on-year - +4.17% +1.05%
10th Percentile £29,000 £28,250 £27,500
90th Percentile £83,750 £80,000 £78,750
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - -

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a percentage of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management.

Salary trend for Incident Management in the UK

Incident Management
Salary Histogram

The salary distribution of IT jobs citing Incident Management over the 6 months to 15 October 2018.

Salary histogram for Incident Management in the UK

Incident Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 15 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +46 2,479 £45,000 - 230
UK excluding London +106 1,951 £42,500 +6.25% 177
South East +135 663 £45,000 +7.14% 45
London -90 628 £50,000 -10.71% 76
North of England +125 538 £41,000 +26.15% 41
North West +127 351 £44,250 +17.23% 20
Midlands +37 311 £40,000 +2.56% 29
East of England +60 189 £49,500 +16.47% 27
West Midlands +12 174 £40,000 +2.56% 19
South West +19 160 £42,500 -5.56% 14
Yorkshire +76 157 £40,000 +41.59% 17
East Midlands +53 141 £43,500 +18.37% 10
Scotland +23 64 £40,000 - 15
North East -17 30 £28,500 +1.79% 4
Wales -8 26 £42,500 +6.25% 8
Northern Ireland +20 12 £21,000 -31.15%
Channel Islands - 1 - -

For the 6 months to 15 October 2018, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Incident Management.

1 1,214 (45.49%) ITIL
2 831 (31.14%) Windows
3 786 (29.45%) Problem Management
4 782 (29.30%) Microsoft
5 779 (29.19%) Service Management
6 581 (21.77%) Finance
7 564 (21.13%) Active Directory
8 500 (18.73%) SLA
9 448 (16.79%) Change Management
10 431 (16.15%) Linux
11 429 (16.07%) Information Security
12 396 (14.84%) Problem-Solving
13 371 (13.90%) Cisco
14 367 (13.75%) VMware
15 347 (13.00%) Root Cause Analysis
16 333 (12.48%) Windows Server
17 316 (11.84%) Firewall
18 297 (11.13%) Microsoft Office
19 294 (11.02%) Service Delivery
19 294 (11.02%) VMware Infrastructure
20 290 (10.87%) Cisco Certification
21 285 (10.68%) ITSM
22 277 (10.38%) Analytical Skills
23 270 (10.12%) SIEM
24 269 (10.08%) Management Information System
25 268 (10.04%) LAN
26 266 (9.97%) Risk Management
27 265 (9.93%) Degree
28 262 (9.82%) WAN
29 259 (9.70%) ISO/IEC 27001

Incident Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 134 (5.02%) MS Exchange
2 115 (4.31%) IIS
3 99 (3.71%) SharePoint
4 76 (2.85%) Skype for Business
5 74 (2.77%) Exchange Server 2013
6 65 (2.44%) Exchange Server 2010
7 33 (1.24%) Confluence
8 29 (1.09%) WebLogic
9 28 (1.05%) Apache
10 26 (0.97%) Exchange Server 2007
11 21 (0.79%) CMS
11 21 (0.79%) MQSeries
12 20 (0.75%) WebSphere
13 18 (0.67%) JBoss
14 17 (0.64%) Blackberry Enterprise Server
14 17 (0.64%) Tomcat
15 12 (0.45%) SharePoint 2013
16 11 (0.41%) SharePoint Server
17 8 (0.30%) Oracle Workflow
17 8 (0.30%) SAS
Applications
1 297 (11.13%) Microsoft Office
2 86 (3.22%) Microsoft Excel
3 46 (1.72%) Microsoft PowerPoint
4 19 (0.71%) Microsoft Project
4 19 (0.71%) MS Visio
5 8 (0.30%) SPSS
6 6 (0.22%) Acrobat
7 4 (0.15%) AutoCAD
7 4 (0.15%) EngageOne
8 2 (0.075%) Spreadsheet
Business Applications
1 23 (0.86%) Dynamics CRM
2 12 (0.45%) Remedy ITSM
3 11 (0.41%) Dynamics AX
4 7 (0.26%) assyst
4 7 (0.26%) SAP SRM
4 7 (0.26%) Sentinel
5 6 (0.22%) Maximo
5 6 (0.22%) OpenText VIM for SAP
5 6 (0.22%) SAP MDG
5 6 (0.22%) SAP MM
6 4 (0.15%) SAP ERP
6 4 (0.15%) Scribe Insight
7 3 (0.11%) LatentZero
7 3 (0.11%) thinkFolio
8 2 (0.075%) Carpe Diem
8 2 (0.075%) Magento
8 2 (0.075%) Oracle EBS
8 2 (0.075%) SAP R/3
9 1 (0.037%) Oracle Financials
9 1 (0.037%) SAP FI
Cloud Services
1 221 (8.28%) Microsoft Azure
2 201 (7.53%) Office 365
3 157 (5.88%) Amazon AWS
4 65 (2.44%) SaaS
5 49 (1.84%) IaaS
6 33 (1.24%) PaaS
7 16 (0.60%) Dynamics 365
8 14 (0.52%) Mimecast
9 13 (0.49%) Akamai
10 10 (0.37%) Amazon CloudWatch
11 9 (0.34%) Azure Active Directory
11 9 (0.34%) Google Cloud Platform
12 7 (0.26%) Cloud Computing
13 5 (0.19%) AWS Lambda
13 5 (0.19%) GitHub
13 5 (0.19%) OpenShift
13 5 (0.19%) Serverless
14 4 (0.15%) Scribe Online
14 4 (0.15%) Virtual Private Cloud
15 2 (0.075%) SoftLayer
Communications & Networking
1 316 (11.84%) Firewall
2 268 (10.04%) LAN
3 262 (9.82%) WAN
4 170 (6.37%) TCP/IP
5 149 (5.58%) Network Security
6 137 (5.13%) VPN
7 120 (4.50%) DNS
8 97 (3.63%) Internet
9 72 (2.70%) DHCP
10 68 (2.55%) Cisco Nexus
11 67 (2.51%) SAN
12 61 (2.29%) VoIP
13 58 (2.17%) BGP
14 57 (2.14%) Skype
14 57 (2.14%) SSL
15 55 (2.06%) Wi-Fi
16 54 (2.02%) Wireshark
17 49 (1.84%) Cisco IOS
18 48 (1.80%) NX-OS
18 48 (1.80%) Wireless
Database & Business Intelligence
1 223 (8.36%) SQL Server
2 65 (2.44%) MySQL
3 52 (1.95%) Relational Database
4 47 (1.76%) Oracle Database
5 35 (1.31%) SQL Server 2008
6 33 (1.24%) Data Warehouse
7 31 (1.16%) SQL Server Integration Services
8 30 (1.12%) RDBMS
9 28 (1.05%) Oracle Reports
10 26 (0.97%) NoSQL
11 24 (0.90%) SQL Server Reporting Services
12 20 (0.75%) Oracle Database 11g
12 20 (0.75%) Oracle Database 12c
12 20 (0.75%) SQL Server Analysis Services
13 15 (0.56%) Apache Cassandra
14 14 (0.52%) PostgreSQL
15 13 (0.49%) BusinessObjects
16 12 (0.45%) MongoDB
17 8 (0.30%) Big Data
18 7 (0.26%) Hadoop
Development Applications
1 59 (2.21%) JIRA
2 45 (1.69%) VSS/SourceSafe
3 35 (1.31%) Git (software)
4 31 (1.16%) Jenkins
5 29 (1.09%) Team Foundation Server
6 22 (0.82%) Selenium
7 18 (0.67%) Visual Studio
8 15 (0.56%) Subversion
9 12 (0.45%) Maven
10 11 (0.41%) SpecFlow
11 10 (0.37%) Eclipse
11 10 (0.37%) SoapUI
12 9 (0.34%) Appium
12 9 (0.34%) Cucumber
12 9 (0.34%) JUnit
12 9 (0.34%) LoadRunner
13 5 (0.19%) SQL Server Management Studio (SSMS)
14 4 (0.15%) Oracle Forms
15 3 (0.11%) Bitbucket
15 3 (0.11%) Metasploit
General
1 581 (21.77%) Finance
2 168 (6.29%) Banking
3 160 (5.99%) Retail
4 108 (4.05%) Telecoms
5 60 (2.25%) Legal
6 50 (1.87%) Investment Banking
7 46 (1.72%) Billing
8 28 (1.05%) Law
9 25 (0.94%) Back Office
10 20 (0.75%) Marketing
11 19 (0.71%) Advertising
11 19 (0.71%) German Language
12 18 (0.67%) Games
13 17 (0.64%) Front Office
13 17 (0.64%) Manufacturing
14 13 (0.49%) Financial Institution
15 11 (0.41%) Spanish Language
16 10 (0.37%) Electronics
16 10 (0.37%) French Language
17 7 (0.26%) Military
Job Titles
1 741 (27.76%) Analyst
2 241 (9.03%) Support Analyst
3 224 (8.39%) Service Analyst
4 185 (6.93%) Service Manager
5 182 (6.82%) Incident Manager
6 181 (6.78%) Security Manager
7 175 (6.56%) Service Desk Analyst
8 155 (5.81%) IT Manager
9 146 (5.47%) Support Engineer
10 134 (5.02%) Applications Support
11 124 (4.65%) Network Engineer
12 122 (4.57%) IT Support
13 121 (4.53%) IT Analyst
14 116 (4.35%) Information Manager
15 114 (4.27%) Information Security Manager
16 106 (3.97%) Security Analyst
17 99 (3.71%) 2nd Line Support
18 96 (3.60%) Major Incident Manager
19 85 (3.18%) Team Leader
20 78 (2.92%) Consultant
Libraries, Frameworks & Software Standards
1 68 (2.55%) .NET
2 66 (2.47%) Middleware
3 47 (1.76%) Web Services
4 46 (1.72%) HTML
5 38 (1.42%) XML
6 33 (1.24%) JSON
7 32 (1.20%) .NET Framework
8 26 (0.97%) LDAP
9 23 (0.86%) jQuery
10 20 (0.75%) CSS
11 17 (0.64%) Ajax
11 17 (0.64%) AngularJS
11 17 (0.64%) Oracle Fusion
12 16 (0.60%) JSP
12 16 (0.60%) WebSphere MQ
13 15 (0.56%) DHTML
13 15 (0.56%) JSTL
13 15 (0.56%) Servlets
13 15 (0.56%) Spring
14 14 (0.52%) Hibernate
Miscellaneous
1 277 (10.38%) Analytical Skills
2 269 (10.08%) Management Information System
3 182 (6.82%) Data Centre
4 112 (4.20%) Self-Motivation
5 89 (3.33%) Security Operations Centre
6 68 (2.55%) Private Cloud
7 59 (2.21%) Cyberthreat
8 50 (1.87%) Computer Science
9 43 (1.61%) Fintech
9 43 (1.61%) Virtual Team
10 40 (1.50%) Blackberry
10 40 (1.50%) Distributed Denial-of-Service
11 38 (1.42%) User Experience
12 34 (1.27%) Video Conferencing
13 31 (1.16%) NHS
14 29 (1.09%) Enterprise Software
15 28 (1.05%) Cyberattack
15 28 (1.05%) Linux Command Line
16 27 (1.01%) CMDB
17 26 (0.97%) Driving Licence
Operating Systems
1 831 (31.14%) Windows
2 431 (16.15%) Linux
3 333 (12.48%) Windows Server
4 176 (6.59%) Unix
5 154 (5.77%) Windows Server 2012
6 150 (5.62%) Windows 7
7 124 (4.65%) Windows 10
8 112 (4.20%) Windows Server 2008
9 84 (3.15%) Red Hat Enterprise Linux
10 48 (1.80%) Windows 8
11 33 (1.24%) CentOS
12 23 (0.86%) AIX
12 23 (0.86%) Apple iOS
13 21 (0.79%) Android
14 20 (0.75%) Mac OS X
14 20 (0.75%) Windows Server 2003
15 18 (0.67%) SUSE
16 12 (0.45%) Solaris
17 11 (0.41%) Windows XP
18 10 (0.37%) Windows Mobile
Processes & Methodologies
1 1,214 (45.49%) ITIL
2 786 (29.45%) Problem Management
3 779 (29.19%) Service Management
4 448 (16.79%) Change Management
5 429 (16.07%) Information Security
6 396 (14.84%) Problem-Solving
7 347 (13.00%) Root Cause Analysis
8 294 (11.02%) Service Delivery
9 285 (10.68%) ITSM
10 270 (10.12%) SIEM
11 266 (9.97%) Risk Management
12 248 (9.29%) Agile Software Development
13 235 (8.80%) ITIL V3
14 206 (7.72%) Security Operations
15 179 (6.71%) Cybersecurity
16 176 (6.59%) Logistics
17 175 (6.56%) Stakeholder Management
18 172 (6.44%) Disaster Recovery
19 164 (6.14%) Vulnerability Management
20 161 (6.03%) Continuous Improvement
Programming Languages
1 247 (9.25%) SQL
2 171 (6.41%) PowerShell
3 147 (5.51%) Python
4 94 (3.52%) JavaScript
5 75 (2.81%) Java
6 51 (1.91%) Shell Script
7 47 (1.76%) C#
8 45 (1.69%) C
9 43 (1.61%) Bash Shell
10 40 (1.50%) PL/SQL
11 37 (1.39%) Perl
12 18 (0.67%) PHP
13 16 (0.60%) T-SQL
14 14 (0.52%) VB
15 12 (0.45%) Ruby
16 10 (0.37%) C++
17 9 (0.34%) Korn
18 7 (0.26%) VB.NET
19 6 (0.22%) VBA
20 5 (0.19%) TypeScript
Qualifications
1 290 (10.87%) Cisco Certification
2 265 (9.93%) Degree
3 216 (8.09%) CISSP
4 193 (7.23%) Microsoft Certification
5 185 (6.93%) Security Cleared
6 158 (5.92%) ITIL Certification
7 140 (5.25%) CCNA
8 128 (4.80%) SC Cleared
9 125 (4.68%) CCNP
10 92 (3.45%) MCSA
11 89 (3.33%) CISM
12 88 (3.30%) MCP
13 84 (3.15%) CISA
14 81 (3.03%) MCSE
15 64 (2.40%) ITIL Foundation Certificate
16 58 (2.17%) (ISC)2 CCSP
17 57 (2.14%) DV Cleared
18 51 (1.91%) Network+ Certification
19 50 (1.87%) CEH
20 40 (1.50%) SANS
Quality Assurance & Compliance
1 500 (18.73%) SLA
2 259 (9.70%) ISO/IEC 27001
3 89 (3.33%) GDPR
4 70 (2.62%) PCI DSS
5 38 (1.42%) QA
6 34 (1.27%) ISO/IEC 20000
7 27 (1.01%) Data Quality
8 26 (0.97%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 23 (0.86%) Cyber Essentials
9 23 (0.86%) ISO 22301
10 20 (0.75%) COBIT
10 20 (0.75%) PMO
11 8 (0.30%) Cyber Essentials PLUS
12 6 (0.22%) PSD2
12 6 (0.22%) Sarbanes-Oxley
13 3 (0.11%) Government Security Classifications
14 2 (0.075%) HIPAA
14 2 (0.075%) ISO 9001
15 1 (0.037%) COSO
15 1 (0.037%) FINRA
System Software
1 564 (21.13%) Active Directory
2 294 (11.02%) VMware Infrastructure
3 122 (4.57%) Hyper-V
4 50 (1.87%) VMware ESXi
5 45 (1.69%) Virtual Machines
6 41 (1.54%) vSphere
7 37 (1.39%) XenApp
8 25 (0.94%) XenDesktop
9 22 (0.82%) Virtual Servers
10 15 (0.56%) Docker
10 15 (0.56%) XenServer
11 13 (0.49%) Terminal Services
12 12 (0.45%) VMware Workstation
13 8 (0.30%) Tivoli Workload Scheduler
14 7 (0.26%) Virtual Desktop
15 6 (0.22%) ProxySG
15 6 (0.22%) VMware Server
16 5 (0.19%) Citrix Presentation Server
17 4 (0.15%) Oracle RAC
18 3 (0.11%) HDFS
Systems Management
1 96 (3.60%) SCCM
2 67 (2.51%) Nagios
3 47 (1.76%) Opsview
4 45 (1.69%) Cisco LMS
5 38 (1.42%) Puppet
6 35 (1.31%) SCOM
7 33 (1.24%) Oracle Enterprise Manager
8 29 (1.09%) vCenter Server
9 28 (1.05%) Red Hat Satellite
10 26 (0.97%) QRadar
10 26 (0.97%) ServiceCenter
11 25 (0.94%) Backup Exec
11 25 (0.94%) HP ALM
12 24 (0.90%) Ansible
13 23 (0.86%) Cisco IPCC
14 18 (0.67%) Cisco CUCM
15 15 (0.56%) Control-M
15 15 (0.56%) Kubernetes
16 14 (0.52%) Cacti
16 14 (0.52%) Norton AntiVirus
Vendors
1 782 (29.30%) Microsoft
2 371 (13.90%) Cisco
3 367 (13.75%) VMware
4 194 (7.27%) ServiceNow
5 186 (6.97%) Oracle
6 177 (6.63%) Citrix
7 130 (4.87%) Remedy
8 127 (4.76%) HP
9 125 (4.68%) Red Hat
10 99 (3.71%) Fortinet
11 88 (3.30%) Splunk
12 82 (3.07%) SolarWinds
13 76 (2.85%) Juniper
14 68 (2.55%) Dell
15 66 (2.47%) CheckPoint
16 64 (2.40%) IBM
17 62 (2.32%) BMC
18 52 (1.95%) NetApp
19 49 (1.84%) Huawei
20 43 (1.61%) Riverbed