Period
to 19 December 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 19 December 2018 with a comparison to the same period in the previous 2 years.

Incident Management
UK
6 months to
19 Dec 2018
Same period 2017 Same period 2016
Rank 212 251 229
Rank change year-on-year +39 -22 0
Permanent jobs citing Incident Management 2,657 2,565 2,807
As % of all permanent IT jobs advertised in the UK 1.67% 1.44% 1.52%
As % of the Processes & Methodologies category 1.83% 1.56% 1.66%
Number of salaries quoted 1,952 2,028 2,216
UK median annual salary £45,000 £45,000 £44,000
Median salary % change year-on-year - +2.27% +2.33%
10th Percentile £25,000 £25,000 £23,500
90th Percentile £73,750 £75,000 £75,000
UK excluding London median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - -

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 145,362 164,208 169,022
As % of all permanent IT jobs advertised in the UK 91.61% 91.89% 91.31%
Number of salaries quoted 114,777 130,654 140,219
UK median annual salary £52,500 £50,000 £48,500
Median salary % change year-on-year +5.00% +3.09% +2.11%
10th Percentile £29,750 £28,500 £27,625
90th Percentile £85,000 £80,000 £78,750
UK excluding London median annual salary £45,000 £44,000 £42,500
% change year-on-year +2.27% +3.53% -

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a percentage of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management.

Salary trend for Incident Management in the UK

Incident Management
Salary Histogram

The salary distribution of IT jobs citing Incident Management over the 6 months to 19 December 2018.

Salary histogram for Incident Management in the UK

Incident Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 19 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +37 2,486 £45,000 - 234
UK excluding London +95 1,962 £42,500 +6.25% 178
South East +120 648 £42,500 -8.11% 34
London -104 608 £52,500 -7.89% 71
North of England +94 554 £43,653 +24.72% 46
North West +139 372 £55,000 +22.22% 23
Midlands +36 302 £37,500 - 40
East of England +68 212 £49,250 +31.33% 28
West Midlands +6 170 £40,000 +3.90% 28
South West +20 167 £45,000 +5.88% 16
Yorkshire +40 147 £38,750 +29.17% 16
East Midlands +63 134 £37,250 +3.47% 12
Scotland +17 62 £42,500 +8.28% 13
North East -34 35 £28,000 -28.44% 7
Wales -6 20 £45,000 +14.65% 1
Northern Ireland - 6 £21,000 - 1
Channel Islands -5 1 - -

For the 6 months to 19 December 2018, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Incident Management.

1 1,127 (42.42%) ITIL
2 830 (31.24%) Windows
3 787 (29.62%) Microsoft
4 728 (27.40%) Service Management
5 710 (26.72%) Problem Management
6 591 (22.24%) Active Directory
7 498 (18.74%) Finance
7 498 (18.74%) Information Security
8 495 (18.63%) Linux
9 483 (18.18%) SLA
10 391 (14.72%) Change Management
11 357 (13.44%) Problem-Solving
12 335 (12.61%) VMware
13 332 (12.50%) Microsoft Office
14 327 (12.31%) Root Cause Analysis
15 325 (12.23%) Windows Server
15 325 (12.23%) Firewall
16 321 (12.08%) Risk Management
17 320 (12.04%) Service Delivery
18 305 (11.48%) ISO/IEC 27001
19 302 (11.37%) Analytical Skills
20 293 (11.03%) SIEM
21 287 (10.80%) Management Information System
22 282 (10.61%) Degree
23 278 (10.46%) Agile Software Development
24 270 (10.16%) ITSM
25 267 (10.05%) Cisco
26 266 (10.01%) CISSP
27 265 (9.97%) Microsoft Azure
28 246 (9.26%) VMware Infrastructure

Incident Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 117 (4.40%) SharePoint
2 113 (4.25%) MS Exchange
3 100 (3.76%) IIS
4 71 (2.67%) Skype for Business
5 56 (2.11%) Exchange Server 2013
6 49 (1.84%) Exchange Server 2010
7 38 (1.43%) Apache
8 31 (1.17%) WebLogic
9 28 (1.05%) Confluence
10 22 (0.83%) MQSeries
11 21 (0.79%) CMS
11 21 (0.79%) WebSphere
12 18 (0.68%) JBoss
12 18 (0.68%) nginx
13 14 (0.53%) Tomcat
14 12 (0.45%) Exchange Server 2007
15 10 (0.38%) IBM Notes
15 10 (0.38%) SharePoint 2013
16 9 (0.34%) Blackberry Enterprise Server
16 9 (0.34%) Oracle Coherence
Applications
1 332 (12.50%) Microsoft Office
2 90 (3.39%) Microsoft Excel
3 44 (1.66%) Microsoft PowerPoint
4 19 (0.72%) MS Visio
5 16 (0.60%) Microsoft Project
6 12 (0.45%) Acrobat
7 8 (0.30%) SPSS
8 7 (0.26%) Spreadsheet
9 6 (0.23%) AutoCAD
10 4 (0.15%) EngageOne
11 1 (0.038%) Adobe Premiere
Business Applications
1 29 (1.09%) Remedy ITSM
2 27 (1.02%) Dynamics CRM
3 7 (0.26%) LatentZero
3 7 (0.26%) SAP ERP
3 7 (0.26%) SAP MM
3 7 (0.26%) SAP SRM
3 7 (0.26%) thinkFolio
4 6 (0.23%) Maximo
4 6 (0.23%) OpenText VIM for SAP
4 6 (0.23%) SAP MDG
5 4 (0.15%) Dynamics AX
5 4 (0.15%) SAP R/3
5 4 (0.15%) Scribe Insight
5 4 (0.15%) Sentinel
6 3 (0.11%) Magento
7 2 (0.075%) assyst
7 2 (0.075%) Oracle EBS
7 2 (0.075%) SAP FI
7 2 (0.075%) SAP FI/CO
7 2 (0.075%) Visualfiles
Cloud Services
1 265 (9.97%) Microsoft Azure
2 221 (8.32%) Amazon AWS
3 216 (8.13%) Office 365
4 85 (3.20%) SaaS
5 75 (2.82%) IaaS
6 48 (1.81%) PaaS
7 29 (1.09%) Google Cloud Platform
8 19 (0.72%) Dynamics 365
9 18 (0.68%) Akamai
10 14 (0.53%) Azure Active Directory
11 13 (0.49%) Mimecast
12 9 (0.34%) Cloud Computing
13 7 (0.26%) Serverless
14 6 (0.23%) AWS Lambda
14 6 (0.23%) GitHub
15 4 (0.15%) Amazon CloudWatch
15 4 (0.15%) OpenShift
15 4 (0.15%) Scribe Online
15 4 (0.15%) Virtual Private Cloud
16 3 (0.11%) Datadog
Communications & Networking
1 325 (12.23%) Firewall
2 213 (8.02%) WAN
3 208 (7.83%) LAN
4 155 (5.83%) TCP/IP
5 131 (4.93%) Network Security
6 130 (4.89%) DNS
7 115 (4.33%) Internet
8 99 (3.73%) VPN
9 73 (2.75%) DHCP
10 56 (2.11%) SAN
11 54 (2.03%) Intrusion Detection
12 51 (1.92%) Wireshark
13 49 (1.84%) BGP
14 48 (1.81%) Cisco Nexus
15 46 (1.73%) Wi-Fi
16 45 (1.69%) Cisco IOS
16 45 (1.69%) Skype
16 45 (1.69%) Wireless
17 43 (1.62%) SSL
18 39 (1.47%) NX-OS
Database & Business Intelligence
1 210 (7.90%) SQL Server
2 70 (2.63%) MySQL
3 49 (1.84%) Oracle Database
3 49 (1.84%) Relational Database
4 34 (1.28%) SQL Server 2008
5 31 (1.17%) RDBMS
6 27 (1.02%) SQL Server Integration Services
7 25 (0.94%) Oracle Reports
8 22 (0.83%) Apache Cassandra
9 21 (0.79%) NoSQL
9 21 (0.79%) Oracle Database 11g
10 20 (0.75%) Oracle Database 12c
10 20 (0.75%) SQL Server Reporting Services
11 17 (0.64%) DB2
12 13 (0.49%) Data Warehouse
12 13 (0.49%) PostgreSQL
12 13 (0.49%) SQL Server Analysis Services
13 12 (0.45%) BusinessObjects
14 8 (0.30%) MongoDB
15 7 (0.26%) Big Data
Development Applications
1 53 (1.99%) Jenkins
2 51 (1.92%) JIRA
3 45 (1.69%) Git (software)
4 35 (1.32%) VSS/SourceSafe
5 26 (0.98%) Visual Studio
6 25 (0.94%) Team Foundation Server
7 23 (0.87%) Subversion
8 16 (0.60%) Selenium
9 15 (0.56%) Maven
10 14 (0.53%) Atlassian Bamboo
11 9 (0.34%) Eclipse
11 9 (0.34%) SoapUI
12 8 (0.30%) Appium
12 8 (0.30%) JUnit
12 8 (0.30%) LoadRunner
12 8 (0.30%) Metasploit
12 8 (0.30%) SpecFlow
13 6 (0.23%) Cucumber
13 6 (0.23%) Visual Studio Team System
14 5 (0.19%) SQL Server Management Studio (SSMS)
General
1 498 (18.74%) Finance
2 174 (6.55%) Banking
3 146 (5.49%) Retail
4 106 (3.99%) Telecoms
5 90 (3.39%) Legal
6 56 (2.11%) Billing
7 44 (1.66%) Investment Banking
7 44 (1.66%) Law
8 33 (1.24%) Marketing
9 29 (1.09%) Back Office
10 28 (1.05%) Front Office
11 25 (0.94%) German Language
12 19 (0.72%) Manufacturing
13 17 (0.64%) Financial Institution
14 16 (0.60%) Advertising
14 16 (0.60%) French Language
14 16 (0.60%) Spanish Language
15 12 (0.45%) Games
16 9 (0.34%) General Ledger
17 7 (0.26%) Automotive
Job Titles
1 719 (27.06%) Analyst
2 223 (8.39%) Security Manager
2 223 (8.39%) Support Analyst
3 187 (7.04%) Service Manager
4 182 (6.85%) Service Analyst
5 160 (6.02%) Information Manager
5 160 (6.02%) Information Security Manager
6 158 (5.95%) Support Engineer
7 154 (5.80%) Incident Manager
8 153 (5.76%) IT Manager
9 140 (5.27%) Service Desk Analyst
10 132 (4.97%) IT Support
11 123 (4.63%) Applications Support
12 116 (4.37%) IT Analyst
13 111 (4.18%) Security Analyst
14 102 (3.84%) Network Engineer
15 97 (3.65%) 2nd Line Support
16 94 (3.54%) Senior Analyst
17 90 (3.39%) Consultant
18 88 (3.31%) IT Services Manager
Libraries, Frameworks & Software Standards
1 76 (2.86%) Middleware
2 65 (2.45%) .NET
3 56 (2.11%) HTML
4 50 (1.88%) Web Services
5 42 (1.58%) JSON
6 32 (1.20%) XML
7 30 (1.13%) jQuery
8 28 (1.05%) CSS
9 26 (0.98%) LDAP
10 24 (0.90%) .NET Framework
11 23 (0.87%) JSP
12 22 (0.83%) LAMP
13 21 (0.79%) Oracle Fusion
14 20 (0.75%) WebSphere MQ
15 18 (0.68%) Ajax
15 18 (0.68%) DHTML
15 18 (0.68%) JSTL
15 18 (0.68%) Servlets
16 17 (0.64%) SOAP
17 16 (0.60%) AngularJS
Miscellaneous
1 302 (11.37%) Analytical Skills
2 287 (10.80%) Management Information System
3 149 (5.61%) Data Centre
4 131 (4.93%) Self-Motivation
5 112 (4.22%) Security Operations Centre
6 59 (2.22%) Private Cloud
7 50 (1.88%) Cyberthreat
8 49 (1.84%) User Experience
9 43 (1.62%) Smart Meter
10 32 (1.20%) Virtual Team
11 31 (1.17%) Enterprise Software
12 30 (1.13%) Driving Licence
13 29 (1.09%) PKI
14 28 (1.05%) Blackberry
14 28 (1.05%) Video Conferencing
15 26 (0.98%) CESG
16 25 (0.94%) Cyber Defence
17 23 (0.87%) Cyberattack
17 23 (0.87%) Foreign Exchange (FX)
18 20 (0.75%) Linux Command Line
Operating Systems
1 830 (31.24%) Windows
2 495 (18.63%) Linux
3 325 (12.23%) Windows Server
4 175 (6.59%) Unix
5 141 (5.31%) Windows Server 2012
6 129 (4.86%) Windows Server 2008
7 124 (4.67%) Windows 7
8 98 (3.69%) Windows 10
9 94 (3.54%) Red Hat Enterprise Linux
10 44 (1.66%) Windows 8
11 39 (1.47%) CentOS
12 34 (1.28%) AIX
13 23 (0.87%) Solaris
14 21 (0.79%) Apple iOS
15 16 (0.60%) Windows Server 2003
16 14 (0.53%) SUSE
17 12 (0.45%) Android
18 11 (0.41%) Mac OS X
19 10 (0.38%) Mac OS
20 8 (0.30%) Windows XP
Processes & Methodologies
1 1,127 (42.42%) ITIL
2 728 (27.40%) Service Management
3 710 (26.72%) Problem Management
4 498 (18.74%) Information Security
5 391 (14.72%) Change Management
6 357 (13.44%) Problem-Solving
7 327 (12.31%) Root Cause Analysis
8 321 (12.08%) Risk Management
9 320 (12.04%) Service Delivery
10 293 (11.03%) SIEM
11 278 (10.46%) Agile Software Development
12 270 (10.16%) ITSM
13 236 (8.88%) Security Operations
14 215 (8.09%) Cybersecurity
15 213 (8.02%) Security Management
16 206 (7.75%) Stakeholder Management
17 204 (7.68%) Continuous Improvement
18 189 (7.11%) Disaster Recovery
19 181 (6.81%) Project Management
20 179 (6.74%) Logistics
Programming Languages
1 228 (8.58%) SQL
2 185 (6.96%) PowerShell
3 138 (5.19%) Python
4 99 (3.73%) JavaScript
5 85 (3.20%) Java
6 69 (2.60%) C#
7 66 (2.48%) Bash Shell
8 65 (2.45%) C
9 52 (1.96%) Shell Script
10 41 (1.54%) Perl
11 37 (1.39%) PHP
12 36 (1.35%) VB
13 35 (1.32%) PL/SQL
14 28 (1.05%) C++
15 19 (0.72%) Korn
15 19 (0.72%) Ruby
16 14 (0.53%) Bourne shell
16 14 (0.53%) T-SQL
17 10 (0.38%) VB.NET
17 10 (0.38%) VBScript
Qualifications
1 282 (10.61%) Degree
2 266 (10.01%) CISSP
3 234 (8.81%) Cisco Certification
4 182 (6.85%) Security Cleared
5 162 (6.10%) Microsoft Certification
6 157 (5.91%) ITIL Certification
7 138 (5.19%) SC Cleared
8 104 (3.91%) CISM
9 98 (3.69%) (ISC)2 CCSP
10 91 (3.42%) CCNA
11 81 (3.05%) CISA
12 75 (2.82%) MCSA
12 75 (2.82%) MCSE
13 72 (2.71%) MCP
14 70 (2.63%) CCNP
15 65 (2.45%) SANS
16 61 (2.30%) CEH
17 57 (2.15%) DV Cleared
18 44 (1.66%) ITIL Foundation Certificate
19 41 (1.54%) CREST Certified
Quality Assurance & Compliance
1 483 (18.18%) SLA
2 305 (11.48%) ISO/IEC 27001
3 132 (4.97%) GDPR
4 47 (1.77%) PCI DSS
5 39 (1.47%) QA
6 29 (1.09%) ISO/IEC 20000
7 27 (1.02%) COBIT
8 21 (0.79%) Cyber Essentials
9 19 (0.72%) Data Quality
9 19 (0.72%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 18 (0.68%) ISO 22301
11 16 (0.60%) Sarbanes-Oxley
12 11 (0.41%) PMO
13 10 (0.38%) ISO/IEC 27005
14 6 (0.23%) ISAE 3402
15 4 (0.15%) Cyber Essentials PLUS
16 3 (0.11%) HL7
16 3 (0.11%) PSD2
17 2 (0.075%) Government Security Classifications
17 2 (0.075%) SEPA
System Software
1 591 (22.24%) Active Directory
2 246 (9.26%) VMware Infrastructure
3 95 (3.58%) Hyper-V
4 46 (1.73%) Virtual Machines
5 43 (1.62%) vSphere
6 34 (1.28%) VMware ESXi
7 31 (1.17%) XenApp
8 30 (1.13%) Docker
9 21 (0.79%) Virtual Servers
10 20 (0.75%) XenDesktop
11 19 (0.72%) VMware Workstation
12 13 (0.49%) XenServer
13 12 (0.45%) Virtual Desktop
14 11 (0.41%) Terminal Services
14 11 (0.41%) Tivoli Workload Scheduler
15 9 (0.34%) Snort
16 8 (0.30%) Postfix
17 7 (0.26%) VMware Server
18 5 (0.19%) Citrix Presentation Server
18 5 (0.19%) vCloud
Systems Management
1 94 (3.54%) SCCM
2 58 (2.18%) Nagios
3 56 (2.11%) Puppet
4 44 (1.66%) Ansible
5 43 (1.62%) Oracle Enterprise Manager
6 42 (1.58%) SCOM
7 38 (1.43%) Kubernetes
8 36 (1.35%) HP ALM
8 36 (1.35%) Opsview
9 35 (1.32%) Cisco LMS
10 34 (1.28%) QRadar
11 28 (1.05%) Norton AntiVirus
12 27 (1.02%) Opscode Chef
13 25 (0.94%) Terraform
14 24 (0.90%) Red Hat Satellite
15 23 (0.87%) vCenter Server
16 20 (0.75%) CSIRT
17 17 (0.64%) Backup Exec
18 16 (0.60%) ServiceCenter
18 16 (0.60%) Tivoli
Vendors
1 787 (29.62%) Microsoft
2 335 (12.61%) VMware
3 267 (10.05%) Cisco
4 208 (7.83%) Oracle
5 164 (6.17%) Citrix
6 161 (6.06%) ServiceNow
7 137 (5.16%) Remedy
8 119 (4.48%) Red Hat
9 118 (4.44%) HP
10 87 (3.27%) IBM
11 69 (2.60%) Splunk
12 61 (2.30%) BMC
13 59 (2.22%) Symantec
14 56 (2.11%) SolarWinds
15 55 (2.07%) CheckPoint
16 47 (1.77%) Dell
16 47 (1.77%) Juniper
17 45 (1.69%) SAP
18 43 (1.62%) Riverbed
19 41 (1.54%) Fortinet