Period
to 7 July 2020

The following table provides summary statistics for permanent job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 7 July 2020 with a comparison to the same period in the previous 2 years.

Incident Management
UK
6 months to
7 Jul 2020
Same period 2019 Same period 2018
Rank 232 241 228
Rank change year-on-year +9 -13 +61
Permanent jobs citing Incident Management 1,141 2,068 2,682
As % of all permanent jobs advertised in the UK 1.45% 1.41% 1.50%
As % of the Processes & Methodologies category 1.57% 1.53% 1.63%
Number of salaries quoted 869 1,573 2,043
Median annual salary £45,000 £42,500 £45,000
Median salary % change year-on-year +5.88% -5.56% +1.12%
10th Percentile £26,250 £24,000 £24,000
90th Percentile £75,000 £80,813 £75,000
UK excluding London median annual salary £42,500 £39,500 £42,500
% change year-on-year +7.59% -7.06% +6.25%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 72,526 135,509 164,623
As % of all permanent IT jobs advertised in the UK 92.19% 92.19% 92.18%
Number of salaries quoted 57,895 106,662 132,344
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% +3.09%
10th Percentile £31,750 £30,000 £29,000
90th Percentile £90,000 £86,250 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a proportion of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Salary Trend

3-month moving average salary quoted in jobs citing Incident Management.

Salary trend for Incident Management in the UK

Incident Management
Salary Histogram

Salary distribution for jobs citing Incident Management over the 6 months to 7 July 2020.

Salary histogram for Incident Management in the UK

Incident Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 7 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +22 1,070 £45,500 +7.06% 71
UK excluding London +14 738 £42,500 +7.59% 67
London +28 388 £55,000 +10.00% 16
South East +49 235 £45,000 - 12
North of England +51 189 £42,500 +30.77% 24
North West +44 106 £45,000 +35.85% 9
Midlands -22 100 £46,718 +27.85% 10
South West +90 89 £32,500 -13.33% 3
West Midlands -6 82 £49,000 +22.50% 8
East of England +20 70 £40,000 -1.23% 6
Yorkshire +92 66 £38,500 +18.46% 10
Scotland +61 28 £40,000 - 9
Work from Home +24 20 £62,000 +24.00% 10
Wales +13 20 £37,500 -11.24% 2
North East +7 17 £28,500 -24.00% 5
East Midlands +2 17 £35,000 - 1
Northern Ireland 0 8 - -

For the 6 months to 7 July 2020, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Incident Management.

1 431 (37.77%) ITIL
2 359 (31.46%) Windows
3 244 (21.38%) Microsoft
4 229 (20.07%) Problem Management
5 228 (19.98%) Active Directory
6 224 (19.63%) Finance
7 212 (18.58%) Change Management
8 209 (18.32%) Service Management
9 198 (17.35%) Linux
10 195 (17.09%) Information Security
11 187 (16.39%) Problem-Solving
12 166 (14.55%) Office 365
13 163 (14.29%) Analytical Skills
14 161 (14.11%) Firewall
15 155 (13.58%) VMware
16 152 (13.32%) Windows Server
17 151 (13.23%) SLA
18 150 (13.15%) Cybersecurity
19 147 (12.88%) Azure
20 146 (12.80%) SQL
21 139 (12.18%) Service Delivery
22 126 (11.04%) Cisco
23 124 (10.87%) AWS
24 120 (10.52%) ITSM
25 118 (10.34%) LAN
26 115 (10.08%) WAN
27 111 (9.73%) Management Information System
28 98 (8.59%) Security Operations
29 96 (8.41%) VMware Infrastructure
30 95 (8.33%) Security Cleared

Incident Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 57 (5.00%) MS Exchange
2 38 (3.33%) SharePoint
3 32 (2.80%) IIS
4 28 (2.45%) WebSphere
5 24 (2.10%) Exchange Server 2010
5 24 (2.10%) Exchange Server 2013
6 18 (1.58%) Confluence
7 14 (1.23%) SAS
7 14 (1.23%) Skype for Business
7 14 (1.23%) Tomcat
8 11 (0.96%) MQSeries
9 10 (0.88%) OpenStack
10 9 (0.79%) JBoss
11 8 (0.70%) WildFly
12 7 (0.61%) Apache Airflow
13 5 (0.44%) SharePoint 2013
14 4 (0.35%) Apache
14 4 (0.35%) IBM Notes
14 4 (0.35%) Red Hat Fuse
14 4 (0.35%) WebLogic
Applications
1 85 (7.45%) Microsoft Office
2 24 (2.10%) Microsoft Excel
3 14 (1.23%) Microsoft PowerPoint
4 5 (0.44%) MS Visio
5 3 (0.26%) FileZilla
5 3 (0.26%) Microsoft Project
6 1 (0.088%) Adobe Creative Suite
6 1 (0.088%) EngageOne
6 1 (0.088%) InfoPath
6 1 (0.088%) PrintSoft PReS
Business Applications
1 18 (1.58%) assyst
2 9 (0.79%) Remedy ITSM
3 8 (0.70%) Maximo
4 5 (0.44%) Oracle EBS
4 5 (0.44%) Oracle EBS R12
5 3 (0.26%) Oracle Applications
6 2 (0.18%) Dynamics CRM
6 2 (0.18%) Hyperion Planning
6 2 (0.18%) ION MarketView
6 2 (0.18%) Oracle FAH
6 2 (0.18%) Oracle Financials
6 2 (0.18%) Oracle General Ledger
6 2 (0.18%) Oracle Payables
6 2 (0.18%) Oracle Receivables
6 2 (0.18%) SAP R/3
6 2 (0.18%) Sentinel
7 1 (0.088%) Dynamics NAV
7 1 (0.088%) Eikon
7 1 (0.088%) Relativity
7 1 (0.088%) Unit4 Business World
Cloud Services
1 166 (14.55%) Office 365
2 147 (12.88%) Azure
3 124 (10.87%) AWS
4 31 (2.72%) GCP
4 31 (2.72%) SaaS
5 17 (1.49%) PaaS
6 16 (1.40%) Virtual Private Cloud
7 15 (1.31%) Azure Active Directory
8 13 (1.14%) Mimecast
9 12 (1.05%) Cloud Computing
9 12 (1.05%) IaaS
10 11 (0.96%) OneDrive
11 10 (0.88%) Apigee
11 10 (0.88%) OpenShift
12 8 (0.70%) AWS Lambda
12 8 (0.70%) Serverless
13 7 (0.61%) Heroku
13 7 (0.61%) Stackdriver
14 6 (0.53%) Amazon CloudWatch
15 4 (0.35%) Amazon S3
Communications & Networking
1 161 (14.11%) Firewall
2 118 (10.34%) LAN
3 115 (10.08%) WAN
4 64 (5.61%) TCP/IP
5 51 (4.47%) Wireless
6 46 (4.03%) Network Security
7 45 (3.94%) DNS
8 31 (2.72%) Internet
9 28 (2.45%) VPN
10 27 (2.37%) Wi-Fi
11 26 (2.28%) SAN
12 25 (2.19%) DHCP
13 23 (2.02%) Skype
14 19 (1.67%) BGP
14 19 (1.67%) Intrusion Detection
14 19 (1.67%) MPLS
15 18 (1.58%) Remote Desktop
16 14 (1.23%) VLAN
16 14 (1.23%) VoIP
17 13 (1.14%) OSPF
Database & Business Intelligence
1 78 (6.84%) SQL Server
2 30 (2.63%) Relational Database
3 20 (1.75%) RDBMS
4 13 (1.14%) Oracle Database
5 8 (0.70%) MySQL
6 7 (0.61%) PostgreSQL
6 7 (0.61%) SQLPlus
7 6 (0.53%) DB2
7 6 (0.53%) EDRMS
8 5 (0.44%) Oracle Reports
9 4 (0.35%) SQL Server 2016
10 3 (0.26%) SQL Server 2008
10 3 (0.26%) SQL Server 2012
10 3 (0.26%) SQL Server Integration Services
10 3 (0.26%) SQL Server Reporting Services
11 2 (0.18%) MongoDB
11 2 (0.18%) Oracle BI EE
11 2 (0.18%) QlikView
11 2 (0.18%) SQL Server 2000
11 2 (0.18%) SQL Server Analysis Services
Development Applications
1 48 (4.21%) JIRA
2 20 (1.75%) Git (software)
3 17 (1.49%) Jenkins
4 13 (1.14%) Bitbucket
5 5 (0.44%) Octopus Deploy
5 5 (0.44%) Oracle APEX
6 3 (0.26%) Postman
6 3 (0.26%) Selenium
6 3 (0.26%) SoapUI
7 2 (0.18%) Bower
7 2 (0.18%) SpecFlow
7 2 (0.18%) Subversion
7 2 (0.18%) TeamCity
7 2 (0.18%) Toad
8 1 (0.088%) Bitbucket Server
8 1 (0.088%) Burp Suite
8 1 (0.088%) Eclipse
8 1 (0.088%) IntelliJ
8 1 (0.088%) SonarQube
8 1 (0.088%) SQL Server Management Studio (SSMS)
General
1 224 (19.63%) Finance
2 59 (5.17%) Public Sector
3 45 (3.94%) Telecoms
4 42 (3.68%) Retail
5 40 (3.51%) Banking
6 35 (3.07%) Legal
7 25 (2.19%) Local Government
8 24 (2.10%) Law
9 21 (1.84%) Military
10 17 (1.49%) Advertising
11 12 (1.05%) Financial Institution
12 11 (0.96%) Manufacturing
13 8 (0.70%) Investment Banking
14 7 (0.61%) Front Office
15 6 (0.53%) Billing
15 6 (0.53%) Marketing
15 6 (0.53%) Police
16 4 (0.35%) Games
16 4 (0.35%) Mandarin Language
17 3 (0.26%) Aerospace
Job Titles
1 309 (27.08%) Analyst
2 96 (8.41%) Support Analyst
3 85 (7.45%) Service Analyst
4 83 (7.27%) Service Manager
5 82 (7.19%) Security Analyst
6 79 (6.92%) IT Support
7 78 (6.84%) Applications Support
8 62 (5.43%) Incident Manager
9 58 (5.08%) Support Engineer
10 52 (4.56%) IT Analyst
10 52 (4.56%) IT Manager
10 52 (4.56%) Service Desk Analyst
11 47 (4.12%) Network Engineer
12 37 (3.24%) Applications Support Analyst
12 37 (3.24%) IT Services Manager
13 36 (3.16%) Team Leader
14 34 (2.98%) 2nd Line Support
14 34 (2.98%) Senior Analyst
15 33 (2.89%) Operations Analyst
16 32 (2.80%) Information Analyst
Libraries, Frameworks & Software Standards
1 35 (3.07%) XML
2 28 (2.45%) Middleware
3 22 (1.93%) Web Services
4 21 (1.84%) .NET
5 17 (1.49%) REST
6 11 (0.96%) Kafka
6 11 (0.96%) SOAP
7 10 (0.88%) Velocity
8 9 (0.79%) WebSphere MQ
9 7 (0.61%) ASP.NET
9 7 (0.61%) Regular Expression
10 6 (0.53%) J2EE
11 5 (0.44%) Akka
11 5 (0.44%) FIX Protocol
11 5 (0.44%) HTML
11 5 (0.44%) jQuery
11 5 (0.44%) OpenJDK
11 5 (0.44%) RabbitMQ
11 5 (0.44%) RESTful
11 5 (0.44%) XSL
Miscellaneous
1 163 (14.29%) Analytical Skills
2 111 (9.73%) Management Information System
3 81 (7.10%) Self-Motivation
4 56 (4.91%) Data Centre
5 34 (2.98%) Security Operations Centre
6 26 (2.28%) Clustering
7 25 (2.19%) Public Cloud
8 23 (2.02%) Cyberthreat
9 20 (1.75%) Cyber Defence
10 19 (1.67%) Mainframe
11 16 (1.40%) Cyberattack
12 15 (1.31%) NHS
12 15 (1.31%) PKI
13 13 (1.14%) Private Cloud
14 12 (1.05%) CMDB
14 12 (1.05%) Driving Licence
15 10 (0.88%) Fixed Income
15 10 (0.88%) Hybrid Cloud
16 9 (0.79%) CCTV
16 9 (0.79%) Video Conferencing
Operating Systems
1 359 (31.46%) Windows
2 198 (17.35%) Linux
3 152 (13.32%) Windows Server
4 68 (5.96%) Unix
5 59 (5.17%) Windows 10
6 57 (5.00%) Windows Server 2012
7 44 (3.86%) Windows 7
8 36 (3.16%) Windows Server 2016
9 33 (2.89%) Windows Server 2008
10 23 (2.02%) Solaris
11 22 (1.93%) AIX
12 19 (1.67%) Windows Server 2003
13 17 (1.49%) Apple iOS
13 17 (1.49%) Windows 8
14 16 (1.40%) Mac OS X
15 15 (1.31%) Windows 2000
16 12 (1.05%) Android
17 11 (0.96%) Mac OS
17 11 (0.96%) SUSE
18 7 (0.61%) HPUX
Processes & Methodologies
1 431 (37.77%) ITIL
2 229 (20.07%) Problem Management
3 212 (18.58%) Change Management
4 209 (18.32%) Service Management
5 195 (17.09%) Information Security
6 187 (16.39%) Problem-Solving
7 150 (13.15%) Cybersecurity
8 139 (12.18%) Service Delivery
9 120 (10.52%) ITSM
10 98 (8.59%) Security Operations
11 95 (8.33%) Agile Software Development
12 94 (8.24%) SIEM
13 91 (7.98%) Root Cause Analysis
14 86 (7.54%) DevOps
15 85 (7.45%) Stakeholder Management
16 83 (7.27%) Mentoring
17 82 (7.19%) Disaster Recovery
18 81 (7.10%) Vulnerability Management
19 68 (5.96%) Risk Management
20 63 (5.52%) Infrastructure Engineering
Programming Languages
1 146 (12.80%) SQL
2 85 (7.45%) Python
3 69 (6.05%) PowerShell
4 37 (3.24%) Java
5 30 (2.63%) Shell Script
6 24 (2.10%) PL/SQL
7 22 (1.93%) JavaScript
8 21 (1.84%) Bash Shell
8 21 (1.84%) Perl
9 20 (1.75%) C#
10 19 (1.67%) R
11 18 (1.58%) C
12 14 (1.23%) Ruby
13 10 (0.88%) C++
14 6 (0.53%) PHP
15 5 (0.44%) Go
16 3 (0.26%) Korn
16 3 (0.26%) TypeScript
17 2 (0.18%) T-SQL
17 2 (0.18%) VBScript
Qualifications
1 95 (8.33%) Security Cleared
2 89 (7.80%) Degree
3 84 (7.36%) CISSP
4 62 (5.43%) Cisco Certification
4 62 (5.43%) SC Cleared
5 49 (4.29%) CCNA
6 42 (3.68%) CISM
6 42 (3.68%) ITIL Certification
7 32 (2.80%) DV Cleared
8 30 (2.63%) GIAC
9 28 (2.45%) CCNP
10 27 (2.37%) CEH
11 25 (2.19%) CISA
11 25 (2.19%) Microsoft Certification
12 23 (2.02%) Computer Science Degree
13 21 (1.84%) CCIE
14 18 (1.58%) SANS
15 13 (1.14%) CompTIA Security+
15 13 (1.14%) IISP
16 12 (1.05%) TOGAF Certification
Quality Assurance & Compliance
1 151 (13.23%) SLA
2 80 (7.01%) ISO/IEC 27001
3 50 (4.38%) GDPR
4 26 (2.28%) PCI DSS
5 22 (1.93%) QA
6 20 (1.75%) NIST
7 13 (1.14%) Cyber Essentials
8 12 (1.05%) COBIT
9 9 (0.79%) ISO/IEC 20000
10 5 (0.44%) ISO 9001
11 4 (0.35%) Cyber Essentials PLUS
11 4 (0.35%) Government Security Classifications
11 4 (0.35%) NCSC
11 4 (0.35%) Sarbanes-Oxley
12 2 (0.18%) COSO
12 2 (0.18%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 2 (0.18%) PMO
13 1 (0.088%) Data Quality
13 1 (0.088%) HMG Security Policy Framework
13 1 (0.088%) ISO/IEC 27005
System Software
1 228 (19.98%) Active Directory
2 96 (8.41%) VMware Infrastructure
3 52 (4.56%) Hyper-V
4 27 (2.37%) Virtual Machines
5 22 (1.93%) VMware ESXi
6 20 (1.75%) Docker
7 18 (1.58%) Firmware
8 15 (1.31%) vSphere
9 12 (1.05%) Tivoli Workload Scheduler
10 10 (0.88%) Virtual Servers
11 6 (0.53%) Apache ZooKeeper
11 6 (0.53%) BitLocker
11 6 (0.53%) Virtual Desktop
12 2 (0.18%) Citrix Hypervisor
12 2 (0.18%) LXC
12 2 (0.18%) XenApp
13 1 (0.088%) Oracle RAC
13 1 (0.088%) Snort
Systems Management
1 54 (4.73%) SCCM
2 37 (3.24%) Ansible
3 31 (2.72%) Kubernetes
4 22 (1.93%) Tivoli
5 14 (1.23%) Microsoft Intune
5 14 (1.23%) Puppet
6 12 (1.05%) CSIRT
7 9 (0.79%) Control-M
8 8 (0.70%) Cisco CUCM
8 8 (0.70%) Nessus
8 8 (0.70%) Terraform
9 7 (0.61%) FortiGate
9 7 (0.61%) QRadar
10 6 (0.53%) Computer Emergency Response Teams
10 6 (0.53%) Opscode Chef
11 5 (0.44%) Cisco Prime
11 5 (0.44%) HP ALM
11 5 (0.44%) ZABBIX
12 4 (0.35%) Observium
12 4 (0.35%) WSUS
Vendors
1 244 (21.38%) Microsoft
2 155 (13.58%) VMware
3 126 (11.04%) Cisco
4 77 (6.75%) Oracle
5 46 (4.03%) HP
6 45 (3.94%) Citrix
7 42 (3.68%) Splunk
8 39 (3.42%) Juniper
9 36 (3.16%) ServiceNow
10 32 (2.80%) IBM
11 26 (2.28%) Apple
12 24 (2.10%) Nokia
13 22 (1.93%) Google
13 22 (1.93%) Remedy
14 21 (1.84%) Meraki
15 17 (1.49%) Capita
16 16 (1.40%) McAfee
16 16 (1.40%) Red Hat
17 13 (1.14%) SolarWinds
17 13 (1.14%) Sun