Period
to 24 January 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 24 January 2018 with a comparison to the same period in the previous 2 years.

Incident Management
UK
6 months to
24 Jan 2018
Same period 2017 Same period 2016
Rank 227 227 219
Rank change year-on-year 0 -8 +4
Permanent jobs citing Incident Management 2,638 2,686 3,207
As % of all permanent IT jobs advertised in the UK 1.51% 1.52% 1.56%
As % of the Processes & Methodologies category 1.69% 1.69% 1.75%
Number of salaries quoted 2,115 2,086 2,549
UK median annual salary £45,000 £44,000 £43,000
Median salary % change year-on-year +2.27% +2.33% +1.18%
10th Percentile £25,000 £23,000 £22,500
90th Percentile £76,250 £75,000 £70,000
UK excluding London median annual salary £41,000 £40,000 £40,000
% change year-on-year +2.50% - -

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 156,545 158,569 182,883
As % of all permanent IT jobs advertised in the UK 89.85% 89.52% 88.89%
Number of salaries quoted 126,056 131,073 151,592
UK median annual salary £50,000 £48,500 £47,500
Median salary % change year-on-year +3.09% +2.11% +5.56%
10th Percentile £28,750 £28,125 £27,500
90th Percentile £80,000 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a percentage of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management.

Salary trend for Incident Management in the UK

Incident Management
Salary Histogram

The salary distribution of IT jobs citing Incident Management over the 6 months to 24 January 2018.

Salary histogram for Incident Management in the UK

Incident Management
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 24 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 2,508 £47,500 +7.95% 298
UK excluding London -19 1,462 £41,000 +2.50% 204
London +14 1,116 £57,500 +6.48% 111
North of England +29 399 £35,000 -6.67% 60
South East -16 399 £47,500 +7.95% 46
Midlands +6 280 £40,000 +14.29% 29
West Midlands +3 189 £40,000 +14.29% 15
South West +21 178 £41,250 +3.13% 22
North West 0 164 £44,000 -5.88% 26
Yorkshire +29 151 £32,500 +8.33% 28
East of England -81 145 £40,750 -4.12% 30
East Midlands -4 90 £40,000 +14.29% 13
North East +29 84 £39,565 -5.23% 6
Scotland -31 48 £41,500 +3.75% 14
Wales -22 38 £37,500 +22.95% 2
Channel Islands - 1 £65,000 -

For the 6 months to 24 January 2018, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Incident Management.

1 1,213 (45.98%) ITIL
2 765 (29.00%) Windows
3 673 (25.51%) Finance
4 653 (24.75%) Microsoft
5 622 (23.58%) Problem Management
6 609 (23.09%) Service Management
7 456 (17.29%) Change Management
8 446 (16.91%) SLA
9 441 (16.72%) Service Delivery
10 410 (15.54%) Information Security
11 408 (15.47%) Active Directory
12 366 (13.87%) Linux
13 358 (13.57%) Firewall
14 319 (12.09%) SQL
15 298 (11.30%) Windows Server
16 292 (11.07%) Cisco
17 289 (10.96%) VMware
18 283 (10.73%) Analytical Skills
19 274 (10.39%) Unix
20 267 (10.12%) SIEM
21 263 (9.97%) CISSP
22 261 (9.89%) WAN
23 260 (9.86%) Management Information System
24 257 (9.74%) Microsoft Office
25 256 (9.70%) Stakeholder Management
26 253 (9.59%) Banking
27 244 (9.25%) Root Cause Analysis
28 243 (9.21%) Risk Management
29 228 (8.64%) ITSM
29 228 (8.64%) LAN

Incident Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 150 (5.69%) MS Exchange
2 97 (3.68%) IIS
3 84 (3.18%) SharePoint
4 72 (2.73%) Exchange Server 2010
5 65 (2.46%) Skype for Business
6 41 (1.55%) Exchange Server 2013
7 36 (1.36%) WebSphere
8 25 (0.95%) Apache
8 25 (0.95%) Confluence
9 18 (0.68%) IBM Notes
9 18 (0.68%) JBoss
10 17 (0.64%) BizTalk Server
11 15 (0.57%) WebLogic
12 13 (0.49%) CMS
12 13 (0.49%) SAS
12 13 (0.49%) Tomcat
13 11 (0.42%) Exchange Server 2007
14 10 (0.38%) Blackberry Enterprise Server
15 8 (0.30%) Adobe Experience Manager
15 8 (0.30%) Anypoint
Applications
1 257 (9.74%) Microsoft Office
2 65 (2.46%) Microsoft Excel
3 45 (1.71%) Microsoft PowerPoint
4 19 (0.72%) Adobe Creative Suite
5 6 (0.23%) MS Visio
6 4 (0.15%) HipChat
7 2 (0.076%) AutoCAD
7 2 (0.076%) Maya
8 1 (0.038%) Acrobat
8 1 (0.038%) Adobe Premiere
8 1 (0.038%) Spreadsheet
Business Applications
1 35 (1.33%) Remedy ITSM
2 12 (0.45%) Eloqua
2 12 (0.45%) Endur
3 11 (0.42%) JDE EnterpriseOne
3 11 (0.42%) SAP R/3
4 10 (0.38%) assyst
4 10 (0.38%) Dynamics CRM
5 8 (0.30%) RiskWrite
5 8 (0.30%) SAP CO
5 8 (0.30%) SAP FI
5 8 (0.30%) SAP FI/CO
6 7 (0.27%) Payment Gateway
7 6 (0.23%) Markit EDM
8 5 (0.19%) SAP BPC
8 5 (0.19%) thinkFolio
9 4 (0.15%) Cognos Business Intelligence
9 4 (0.15%) Elite 3E
9 4 (0.15%) ION MarketView
9 4 (0.15%) SAP Retail
9 4 (0.15%) Temenos T24
Cloud Services
1 211 (8.00%) Office 365
2 152 (5.76%) Microsoft Azure
3 100 (3.79%) Amazon AWS
4 61 (2.31%) IaaS
5 52 (1.97%) SaaS
6 39 (1.48%) PaaS
7 18 (0.68%) Google Cloud Platform
8 15 (0.57%) Cloud Computing
9 13 (0.49%) Adobe Analytics
9 13 (0.49%) OneDrive
10 12 (0.45%) Mimecast
11 9 (0.34%) Virtual Private Cloud
12 7 (0.27%) Google Analytics
13 6 (0.23%) Azure Active Directory
13 6 (0.23%) npm
14 5 (0.19%) Akamai
14 5 (0.19%) G Suite
15 2 (0.076%) Amazon EC2
16 1 (0.038%) Amazon S3
16 1 (0.038%) SuccessFactors
Communications & Networking
1 358 (13.57%) Firewall
2 261 (9.89%) WAN
3 228 (8.64%) LAN
4 204 (7.73%) TCP/IP
5 173 (6.56%) Network Security
6 120 (4.55%) DNS
7 115 (4.36%) VoIP
8 101 (3.83%) VPN
9 88 (3.34%) BGP
9 88 (3.34%) DHCP
10 81 (3.07%) Cisco Nexus
11 76 (2.88%) Internet
12 65 (2.46%) MPLS
13 62 (2.35%) Cisco ASA
14 61 (2.31%) OSPF
15 59 (2.24%) Intrusion Detection
16 54 (2.05%) Wireshark
17 53 (2.01%) EIGRP
18 50 (1.90%) Wireless
19 48 (1.82%) NX-OS
Database & Business Intelligence
1 140 (5.31%) SQL Server
2 71 (2.69%) Oracle Database
3 45 (1.71%) MySQL
4 44 (1.67%) Relational Database
4 44 (1.67%) SQL Server Integration Services
5 39 (1.48%) SQL Server Reporting Services
6 28 (1.06%) Oracle Reports
7 27 (1.02%) Oracle Database 11g
8 25 (0.95%) Oracle Database 12c
9 23 (0.87%) DB2
10 20 (0.76%) Data Warehouse
11 17 (0.64%) SQL Server 2008
12 16 (0.61%) RDBMS
13 15 (0.57%) SQL Server Analysis Services
14 12 (0.45%) Big Data
14 12 (0.45%) SQL Server 2014
15 11 (0.42%) BusinessObjects
16 10 (0.38%) Oracle Exadata
17 9 (0.34%) NoSQL
17 9 (0.34%) SQL Server 2012
Development Applications
1 72 (2.73%) JIRA
2 48 (1.82%) VSS/SourceSafe
3 19 (0.72%) Burp Suite
3 19 (0.72%) Metasploit
4 18 (0.68%) Git (software)
5 16 (0.61%) Jenkins
6 15 (0.57%) Subversion
7 12 (0.45%) Eclipse
8 8 (0.30%) VersionOne
9 6 (0.23%) Bower
9 6 (0.23%) NuGet
9 6 (0.23%) Octopus Deploy
9 6 (0.23%) Selenium
9 6 (0.23%) SpecFlow
10 5 (0.19%) SonarQube
10 5 (0.19%) Team Foundation Server
11 4 (0.15%) IntelliJ
11 4 (0.15%) SQL Server Management Studio (SSMS)
12 3 (0.11%) Maven
12 3 (0.11%) Sonatype Nexus
General
1 673 (25.51%) Finance
2 253 (9.59%) Banking
3 107 (4.06%) Investment Banking
4 104 (3.94%) Retail
5 82 (3.11%) Law
6 72 (2.73%) Back Office
7 70 (2.65%) Telecoms
8 60 (2.27%) Legal
9 59 (2.24%) Front Office
10 40 (1.52%) Retail Banking
11 33 (1.25%) Marketing
12 30 (1.14%) Financial Institution
13 29 (1.10%) Manufacturing
14 27 (1.02%) Billing
15 22 (0.83%) Publishing
16 19 (0.72%) Advertising
17 17 (0.64%) Private Banking
18 14 (0.53%) International Banking
19 11 (0.42%) Games
20 9 (0.34%) Military
Job Titles
1 759 (28.77%) Analyst
2 224 (8.49%) Support Analyst
3 216 (8.19%) Service Manager
4 209 (7.92%) Applications Support
5 192 (7.28%) Service Analyst
6 184 (6.97%) IT Manager
7 169 (6.41%) Security Analyst
8 144 (5.46%) Incident Manager
9 141 (5.34%) Network Engineer
10 138 (5.23%) Support Engineer
11 132 (5.00%) Service Desk Analyst
12 109 (4.13%) IT Support
13 108 (4.09%) Applications Support Analyst
14 95 (3.60%) 2nd Line Support
15 93 (3.53%) IT Analyst
16 87 (3.30%) Consultant
17 85 (3.22%) Services Delivery Manager
18 84 (3.18%) Team Leader
19 81 (3.07%) Security Manager
20 79 (2.99%) Delivery Manager
Libraries, Frameworks & Software Standards
1 82 (3.11%) .NET
2 53 (2.01%) Middleware
3 51 (1.93%) Web Services
4 32 (1.21%) J2EE
5 26 (0.99%) XML
6 25 (0.95%) SOAP
7 21 (0.80%) AngularJS
7 21 (0.80%) HTML
7 21 (0.80%) WebSphere MQ
8 18 (0.68%) REST
9 17 (0.64%) ASP.NET
10 16 (0.61%) MSMQ
11 15 (0.57%) Java EE
12 13 (0.49%) CSS
12 13 (0.49%) FIX Protocol
13 12 (0.45%) SAP Basis
14 11 (0.42%) OAuth
15 9 (0.34%) SAML
16 8 (0.30%) .NET Framework
16 8 (0.30%) LAMP
Miscellaneous
1 283 (10.73%) Analytical Skills
2 260 (9.86%) Management Information System
3 162 (6.14%) Data Centre
4 62 (2.35%) Computer Science
5 56 (2.12%) Cyberthreat
6 45 (1.71%) Enterprise Software
6 45 (1.71%) User Experience
7 37 (1.40%) Security Operations Centre
8 34 (1.29%) Equities
9 31 (1.18%) CMDB
10 30 (1.14%) Foreign Exchange (FX)
10 30 (1.14%) SWIFT
11 29 (1.10%) Virtual Team
12 28 (1.06%) Client/Server
13 27 (1.02%) Clustering
13 27 (1.02%) Data Protection Act
13 27 (1.02%) Fintech
14 25 (0.95%) Blackberry
15 24 (0.91%) Cyberattack
16 23 (0.87%) Fixed Income
Operating Systems
1 765 (29.00%) Windows
2 366 (13.87%) Linux
3 298 (11.30%) Windows Server
4 274 (10.39%) Unix
5 153 (5.80%) Windows 7
6 124 (4.70%) Windows Server 2008
7 113 (4.28%) Windows Server 2012
8 80 (3.03%) Windows 10
9 59 (2.24%) Windows Server 2003
10 42 (1.59%) Solaris
11 40 (1.52%) CentOS
12 34 (1.29%) Mac OS X
13 32 (1.21%) Red Hat Enterprise Linux
14 29 (1.10%) Kali Linux
15 27 (1.02%) Windows XP
16 25 (0.95%) Apple iOS
17 23 (0.87%) Android
18 22 (0.83%) AIX
19 17 (0.64%) Windows 8
20 14 (0.53%) HPUX
Processes & Methodologies
1 1,213 (45.98%) ITIL
2 622 (23.58%) Problem Management
3 609 (23.09%) Service Management
4 456 (17.29%) Change Management
5 441 (16.72%) Service Delivery
6 410 (15.54%) Information Security
7 267 (10.12%) SIEM
8 256 (9.70%) Stakeholder Management
9 244 (9.25%) Root Cause Analysis
10 243 (9.21%) Risk Management
11 228 (8.64%) ITSM
12 227 (8.61%) Cybersecurity
13 208 (7.88%) Agile Software Development
14 192 (7.28%) ITIL V3
15 183 (6.94%) Continuous Improvement
16 179 (6.79%) Security Operations
17 178 (6.75%) Project Management
18 169 (6.41%) Disaster Recovery
19 147 (5.57%) Vulnerability Management
20 132 (5.00%) Release Management
Programming Languages
1 319 (12.09%) SQL
2 139 (5.27%) Java
3 135 (5.12%) PowerShell
4 103 (3.90%) Python
5 90 (3.41%) C#
6 76 (2.88%) JavaScript
7 59 (2.24%) Shell Script
8 49 (1.86%) C
9 43 (1.63%) Perl
10 35 (1.33%) Bash Shell
11 33 (1.25%) PHP
12 28 (1.06%) T-SQL
13 26 (0.99%) C++
14 22 (0.83%) ABAP
14 22 (0.83%) VB
15 15 (0.57%) PL/SQL
15 15 (0.57%) VBScript
16 11 (0.42%) Ruby
17 6 (0.23%) Apex Code
17 6 (0.23%) TypeScript
Qualifications
1 263 (9.97%) CISSP
2 207 (7.85%) Security Cleared
3 199 (7.54%) Degree
4 190 (7.20%) Cisco Certification
5 146 (5.53%) CISM
6 134 (5.08%) Microsoft Certification
7 126 (4.78%) ITIL Certification
7 126 (4.78%) SC Cleared
8 96 (3.64%) CCNA
8 96 (3.64%) CCNP
9 93 (3.53%) CISA
10 81 (3.07%) DV Cleared
11 65 (2.46%) MCSE
12 62 (2.35%) CEH
13 51 (1.93%) ITIL Foundation Certificate
14 46 (1.74%) GIAC
15 42 (1.59%) MCSA
16 41 (1.55%) SANS
17 39 (1.48%) MCP
18 37 (1.40%) GCIH
Quality Assurance & Compliance
1 446 (16.91%) SLA
2 211 (8.00%) ISO/IEC 27001
3 96 (3.64%) GDPR
4 82 (3.11%) PCI DSS
5 73 (2.77%) COBIT
6 28 (1.06%) QA
7 27 (1.02%) ISO 9001
8 26 (0.99%) Sarbanes-Oxley
9 24 (0.91%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 23 (0.87%) Cyber Essentials
11 20 (0.76%) Data Quality
12 18 (0.68%) ISO/IEC 20000
13 11 (0.42%) GPG13
13 11 (0.42%) Solvency II
14 7 (0.27%) COSO
14 7 (0.27%) ISO 22301
15 4 (0.15%) Cyber Essentials PLUS
15 4 (0.15%) PMO
16 3 (0.11%) ISAE 3402
16 3 (0.11%) JSP 440
System Software
1 408 (15.47%) Active Directory
2 213 (8.07%) VMware Infrastructure
3 74 (2.81%) Hyper-V
4 46 (1.74%) XenApp
5 30 (1.14%) VMware ESXi
6 24 (0.91%) XenDesktop
7 23 (0.87%) vSphere
8 17 (0.64%) Docker
9 15 (0.57%) Microsoft App-V
9 15 (0.57%) Xen
10 14 (0.53%) XenServer
11 12 (0.45%) DFS Replication
12 11 (0.42%) NFS
12 11 (0.42%) VMware Workstation
13 10 (0.38%) ProxySG
14 9 (0.34%) Virtual Machines
15 8 (0.30%) Snort
15 8 (0.30%) Virtual Servers
16 7 (0.27%) Tivoli Workload Scheduler
17 5 (0.19%) BitLocker
Systems Management
1 124 (4.70%) SCCM
2 64 (2.43%) Nagios
3 62 (2.35%) Nessus
4 52 (1.97%) WSUS
5 50 (1.90%) SCOM
6 48 (1.82%) Cisco LMS
6 48 (1.82%) Opsview
7 28 (1.06%) Core Impact
8 23 (0.87%) Backup Exec
8 23 (0.87%) Cisco Prime
8 23 (0.87%) QRadar
9 21 (0.80%) McAfee ePO
10 18 (0.68%) OpenVAS
11 17 (0.64%) Netcool
11 17 (0.64%) SCOrch
12 15 (0.57%) ServiceCenter
13 14 (0.53%) Data Guard
13 14 (0.53%) Oracle Enterprise Manager
13 14 (0.53%) Puppet
14 13 (0.49%) Systems Management Server (SMS)
Vendors
1 653 (24.75%) Microsoft
2 292 (11.07%) Cisco
3 289 (10.96%) VMware
4 212 (8.04%) Oracle
5 204 (7.73%) Citrix
6 111 (4.21%) HP
7 110 (4.17%) ServiceNow
8 109 (4.13%) Remedy
9 92 (3.49%) Splunk
10 83 (3.15%) SAP
11 74 (2.81%) Juniper
12 72 (2.73%) IBM
13 68 (2.58%) F5
13 68 (2.58%) Red Hat
14 62 (2.35%) CheckPoint
15 55 (2.08%) Ivanti
16 54 (2.05%) Palo Alto
17 53 (2.01%) Sun
18 43 (1.63%) Google
19 42 (1.59%) NetApp