Period
to 21 February 2018

The median annual salary for a Service Desk Analyst was £24,000 in advertised job vacancies during the 6 months to 21 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
UK
6 months to
21 Feb 2018
Same period 2017 Same period 2016
Rank 400 358 359
Rank change year-on-year -42 +1 -16
Permanent jobs requiring a Service Desk Analyst 1,337 1,515 1,837
As % of all permanent IT jobs advertised in the UK 0.76% 0.86% 0.88%
As % of the Job Titles category 0.79% 0.89% 0.91%
Number of salaries quoted 1,111 1,266 1,581
UK median annual salary £24,000 £23,500 £23,500
Median salary % change year-on-year +2.13% - +2.17%
10th Percentile £18,500 £18,438 £18,000
90th Percentile £34,000 £33,750 £33,750
UK excluding London median annual salary £22,313 £22,000 £21,500
% change year-on-year +1.42% +2.33% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 169,685 169,699 201,316
% of permanent IT jobs with a recognized job title 96.24% 96.47% 96.65%
Number of salaries quoted 139,125 141,017 168,280
UK median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,000 £26,750
90th Percentile £80,000 £77,500 £75,750
UK excluding London median annual salary £42,500 £42,500 £42,000
% change year-on-year - +1.19% +5.00%

Service Desk Analyst
Job Vacancy Trend

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst.

Salary trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Histogram

The salary distribution of IT jobs citing Service Desk Analyst over the 6 months to 21 February 2018.

Salary histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 6 months to 21 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -36 1,263 £24,000 +2.13% 182
UK excluding London -12 890 £22,313 +1.42% 148
London -49 406 £29,500 -1.67% 43
South East +19 363 £22,500 - 40
North of England -22 204 £21,500 -2.27% 42
Midlands -4 133 £21,000 - 21
West Midlands 0 98 £20,500 +2.50% 4
South West +2 95 £23,000 +2.22% 20
North West +1 84 £22,500 - 19
Yorkshire -50 74 £21,000 -4.55% 19
East of England -26 63 £21,500 -13.13% 16
North East +5 46 £20,000 -4.76% 4
East Midlands -25 35 £23,500 +8.05% 17
Scotland -30 19 £19,000 -13.64% 8
Wales -9 12 £19,500 -2.50% 1
Northern Ireland - 1 £15,500 -

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 February 2018, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Desk Analyst in the job title.

1 820 (61.33%) Windows
2 652 (48.77%) Active Directory
3 636 (47.57%) Microsoft
4 574 (42.93%) ITIL
5 563 (42.11%) Microsoft Office
6 390 (29.17%) Windows 7
7 286 (21.39%) SLA
8 230 (17.20%) Citrix
9 215 (16.08%) Office 365
10 193 (14.44%) Windows 10
11 186 (13.91%) MS Exchange
12 177 (13.24%) Legal
13 176 (13.16%) Finance
14 157 (11.74%) Law
15 141 (10.55%) Windows Server
16 140 (10.47%) Service Management
17 133 (9.95%) Incident Management
18 102 (7.63%) Ticket Management
19 100 (7.48%) Windows Server 2012
20 93 (6.96%) Microsoft Certification
21 90 (6.73%) iManage
21 90 (6.73%) Analytical Skills
22 88 (6.58%) VPN
22 88 (6.58%) VMware
23 84 (6.28%) Security Cleared
23 84 (6.28%) Windows Server 2008
24 82 (6.13%) LAN
25 80 (5.98%) Microsoft Excel
25 80 (5.98%) WAN
26 76 (5.68%) Blackberry

Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 186 (13.91%) MS Exchange
2 55 (4.11%) Exchange Server 2010
3 48 (3.59%) Blackberry Enterprise Server
4 33 (2.47%) SharePoint
5 30 (2.24%) Skype for Business
6 26 (1.94%) Exchange Server 2013
7 22 (1.65%) Exchange Server 2007
8 17 (1.27%) Exchange Server 2003
9 8 (0.60%) IBM Notes
10 4 (0.30%) Apache
10 4 (0.30%) IIS
10 4 (0.30%) Site Server
11 3 (0.22%) WordPress
12 2 (0.15%) CMS
12 2 (0.15%) SAS
12 2 (0.15%) SharePoint 2013
13 1 (0.075%) Adobe Experience Manager
13 1 (0.075%) Tomcat
13 1 (0.075%) WebSphere
13 1 (0.075%) WebSphere Application Server
Applications
1 563 (42.11%) Microsoft Office
2 80 (5.98%) Microsoft Excel
3 73 (5.46%) Microsoft PowerPoint
4 8 (0.60%) MS Visio
5 4 (0.30%) Acrobat
6 2 (0.15%) Adobe Creative Suite
6 2 (0.15%) Spreadsheet
7 1 (0.075%) AutoCAD
7 1 (0.075%) CINEMA 4D
7 1 (0.075%) Maya
7 1 (0.075%) Vectorworks
Business Applications
1 21 (1.57%) Dynamics CRM
2 19 (1.42%) Carpe Diem
3 12 (0.90%) Elite 3E
3 12 (0.90%) Remedy ITSM
4 6 (0.45%) Visualfiles
5 5 (0.37%) assyst
5 5 (0.37%) Dynamics AX
6 3 (0.22%) Dynamics NAV
7 2 (0.15%) JDE EnterpriseOne
7 2 (0.15%) Magento
7 2 (0.15%) NetSuite
7 2 (0.15%) Salesforce.com CRM
7 2 (0.15%) SAP ERP
7 2 (0.15%) SAP Hybris
8 1 (0.075%) GoldMine
8 1 (0.075%) SAP CO
8 1 (0.075%) SAP FI
8 1 (0.075%) SAP FI/CO
8 1 (0.075%) SAP MM
8 1 (0.075%) SAP PM
Cloud Services
1 215 (16.08%) Office 365
2 17 (1.27%) Microsoft Azure
3 11 (0.82%) Mimecast
4 9 (0.67%) Amazon AWS
5 5 (0.37%) OneDrive
6 4 (0.30%) Adobe Creative Cloud
6 4 (0.30%) SaaS
7 3 (0.22%) G Suite
8 1 (0.075%) Amazon EC2
8 1 (0.075%) Amazon S3
8 1 (0.075%) PaaS
8 1 (0.075%) Route 53
Communications & Networking
1 88 (6.58%) VPN
2 82 (6.13%) LAN
3 80 (5.98%) WAN
4 66 (4.94%) TCP/IP
5 59 (4.41%) DNS
6 53 (3.96%) DHCP
7 49 (3.66%) VoIP
8 47 (3.52%) Remote Desktop
9 27 (2.02%) Internet
10 26 (1.94%) Firewall
11 25 (1.87%) Skype
12 19 (1.42%) Broadband
13 14 (1.05%) IP Telephony
14 11 (0.82%) Wi-Fi
15 10 (0.75%) ADSL
16 9 (0.67%) VLAN
17 7 (0.52%) Ethernet
17 7 (0.52%) MPLS
17 7 (0.52%) SAN
18 6 (0.45%) FTP
Database & Business Intelligence
1 21 (1.57%) SQL Server
2 5 (0.37%) MySQL
3 1 (0.075%) Amazon RDS
3 1 (0.075%) Oracle Reports
3 1 (0.075%) SQL Server Reporting Services
Development Applications
1 4 (0.30%) JIRA
2 1 (0.075%) Visual Studio Team System
General
1 177 (13.24%) Legal
2 176 (13.16%) Finance
3 157 (11.74%) Law
4 65 (4.86%) Back Office
5 44 (3.29%) Telecoms
6 29 (2.17%) Banking
6 29 (2.17%) Retail
7 20 (1.50%) Publishing
8 16 (1.20%) French Language
9 13 (0.97%) International Banking
10 10 (0.75%) Advertising
10 10 (0.75%) Marketing
11 9 (0.67%) German Language
12 8 (0.60%) Manufacturing
13 6 (0.45%) Electronics
14 5 (0.37%) Retail Banking
15 4 (0.30%) Private Banking
16 3 (0.22%) Aerospace
16 3 (0.22%) Games
17 2 (0.15%) Financial Institution
Libraries, Frameworks & Software Standards
1 3 (0.22%) .NET
1 3 (0.22%) XML
2 1 (0.075%) HTML
2 1 (0.075%) LAMP
2 1 (0.075%) Web Services
2 1 (0.075%) XMPP
2 1 (0.075%) XSLT
Miscellaneous
1 90 (6.73%) Analytical Skills
2 76 (5.68%) Blackberry
3 58 (4.34%) iPhone
4 26 (1.94%) Driving Licence
5 24 (1.80%) Management Information System
6 20 (1.50%) Smartphone
7 19 (1.42%) Data Centre
8 16 (1.20%) iPad
9 14 (1.05%) Fat Client
9 14 (1.05%) Thin Client
10 13 (0.97%) Computer Science
10 13 (0.97%) Video Conferencing
11 11 (0.82%) EPoS
12 9 (0.67%) e-Learning
12 9 (0.67%) Enterprise Storage
13 7 (0.52%) Clustering
14 6 (0.45%) CCTV
14 6 (0.45%) Private Cloud
15 5 (0.37%) Analytical Mindset
15 5 (0.37%) Reinsurance
Operating Systems
1 820 (61.33%) Windows
2 390 (29.17%) Windows 7
3 193 (14.44%) Windows 10
4 141 (10.55%) Windows Server
5 100 (7.48%) Windows Server 2012
6 84 (6.28%) Windows Server 2008
7 72 (5.39%) Windows 8
8 54 (4.04%) Windows XP
9 40 (2.99%) Android
10 39 (2.92%) Linux
11 34 (2.54%) Mac OS X
12 33 (2.47%) Windows Server 2003
13 26 (1.94%) Mac OS
14 25 (1.87%) Apple iOS
15 11 (0.82%) Windows Vista
16 6 (0.45%) Unix
16 6 (0.45%) Windows 2000
17 5 (0.37%) Windows Mobile
18 2 (0.15%) CentOS
18 2 (0.15%) Red Hat Enterprise Linux
Processes & Methodologies
1 574 (42.93%) ITIL
2 140 (10.47%) Service Management
3 133 (9.95%) Incident Management
4 102 (7.63%) Ticket Management
5 71 (5.31%) CRM
6 48 (3.59%) Service Delivery
7 44 (3.29%) Time Management
8 42 (3.14%) Problem Management
9 40 (2.99%) ITIL V3
10 35 (2.62%) ITSM
11 31 (2.32%) Business Intelligence
12 28 (2.09%) Change Management
12 28 (2.09%) Service Desk Management
13 23 (1.72%) Document Management
14 21 (1.57%) Patch Management
15 19 (1.42%) Case Management
15 19 (1.42%) Software Distribution
16 15 (1.12%) Configuration Management
16 15 (1.12%) ERP
16 15 (1.12%) Release Management
Programming Languages
1 32 (2.39%) SQL
2 6 (0.45%) C
3 3 (0.22%) PHP
3 3 (0.22%) PowerShell
3 3 (0.22%) VBA
3 3 (0.22%) VBScript
4 2 (0.15%) PL/SQL
4 2 (0.15%) VB
5 1 (0.075%) Java
5 1 (0.075%) JavaScript
5 1 (0.075%) T-SQL
Qualifications
1 93 (6.96%) Microsoft Certification
2 84 (6.28%) Security Cleared
3 69 (5.16%) SC Cleared
4 66 (4.94%) Degree
5 64 (4.79%) ITIL Certification
6 59 (4.41%) MCP
7 45 (3.37%) MCSA
8 28 (2.09%) A+ Certification
9 26 (1.94%) MCITP
10 24 (1.80%) MCTS
11 22 (1.65%) DV Cleared
12 21 (1.57%) MCSE
13 19 (1.42%) MCDST
14 17 (1.27%) Cisco Certification
14 17 (1.27%) ITIL Foundation Certificate
15 16 (1.20%) CCNA
16 12 (0.90%) NVQ Level 3
17 5 (0.37%) BPSS Clearance
17 5 (0.37%) DBS Check
18 4 (0.30%) CCNP
Quality Assurance & Compliance
1 286 (21.39%) SLA
2 8 (0.60%) ISO 9001
2 8 (0.60%) Sarbanes-Oxley
3 7 (0.52%) ISO/IEC 20000
4 4 (0.30%) Data Quality
5 2 (0.15%) ISO/IEC 27001
5 2 (0.15%) QA
6 1 (0.075%) Disclosure Scotland
6 1 (0.075%) GxP
System Software
1 652 (48.77%) Active Directory
2 47 (3.52%) VMware Infrastructure
3 41 (3.07%) Hyper-V
4 13 (0.97%) XenApp
5 6 (0.45%) BitLocker
6 4 (0.30%) Virtual Desktop
7 3 (0.22%) Terminal Services
7 3 (0.22%) XenDesktop
8 1 (0.075%) Citrix Presentation Server
8 1 (0.075%) VMware Workstation
8 1 (0.075%) vSphere
Systems Management
1 55 (4.11%) SCCM
2 12 (0.90%) AirWatch
3 6 (0.45%) Systems Management Server (SMS)
4 5 (0.37%) vCenter Server
5 2 (0.15%) Backup Exec
5 2 (0.15%) Cisco CUCM
5 2 (0.15%) Cisco UCCE
5 2 (0.15%) Microsoft Clustering
5 2 (0.15%) Norton AntiVirus
5 2 (0.15%) WSUS
6 1 (0.075%) HAProxy
6 1 (0.075%) Jamf Pro
6 1 (0.075%) MAILsweeper
6 1 (0.075%) Nagios
Vendors
1 636 (47.57%) Microsoft
2 230 (17.20%) Citrix
3 90 (6.73%) iManage
4 88 (6.58%) VMware
5 72 (5.39%) Cisco
6 45 (3.37%) Apple
7 40 (2.99%) Remedy
8 37 (2.77%) ServiceNow
9 31 (2.32%) Capita
10 25 (1.87%) Adobe
11 22 (1.65%) SAP
12 21 (1.57%) Ivanti
12 21 (1.57%) Sun
13 18 (1.35%) HP
14 17 (1.27%) Mitel
15 15 (1.12%) Avaya
16 13 (0.97%) Dell
16 13 (0.97%) Juniper
16 13 (0.97%) LexisNexis
17 12 (0.90%) NetApp