Period
to 21 April 2018

The median annual salary for a Service Desk Analyst was £24,500 in advertised job vacancies during the 6 months to 21 April 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
UK
6 months to
21 Apr 2018
Same period 2017 Same period 2016
Rank 399 380 364
Rank change year-on-year -19 -16 +5
Permanent jobs requiring a Service Desk Analyst 1,357 1,385 1,866
As % of all permanent IT jobs advertised in the UK 0.76% 0.81% 0.91%
As % of the Job Titles category 0.79% 0.84% 0.94%
Number of salaries quoted 1,111 1,170 1,625
UK median annual salary £24,500 £23,500 £24,000
Median salary % change year-on-year +4.26% -2.08% +4.35%
10th Percentile £18,250 £18,500 £18,000
90th Percentile £34,500 £33,750 £33,750
UK excluding London median annual salary £22,500 £22,000 £21,500
% change year-on-year +2.27% +2.33% -1.15%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 171,248 165,387 197,547
% of permanent IT jobs with a recognized job title 96.47% 96.55% 96.62%
Number of salaries quoted 140,052 137,335 165,754
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,250 £26,750
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £44,000 £42,500 £42,500
% change year-on-year +3.53% - +6.25%

Service Desk Analyst
Job Vacancy Trend

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst.

Salary trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Histogram

The salary distribution of IT jobs citing Service Desk Analyst over the 6 months to 21 April 2018.

Salary histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 6 months to 21 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -21 1,248 £25,000 +6.38% 175
UK excluding London -27 888 £22,500 +2.27% 139
London -28 403 £29,500 -1.67% 47
South East -7 340 £23,500 +3.30% 30
North of England -41 193 £21,000 -4.55% 32
South West +11 113 £22,000 -4.35% 15
Midlands -22 111 £22,500 +7.14% 29
East of England -18 91 £22,000 -14.73% 22
North West -10 87 £25,000 +11.11% 18
West Midlands 0 77 £22,000 +11.85% 10
Yorkshire -37 73 £21,000 -4.55% 10
East Midlands -20 34 £22,500 +7.14% 19
North East -14 33 £20,000 +8.11% 4
Scotland -21 26 £21,500 +2.38% 6
Wales -4 13 £19,500 -2.50% 4
Channel Islands - 1 £35,000 -

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 April 2018, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Desk Analyst in the job title.

1 832 (61.31%) Windows
2 671 (49.45%) Active Directory
3 609 (44.88%) Microsoft
4 578 (42.59%) Microsoft Office
5 576 (42.45%) ITIL
6 403 (29.70%) Windows 7
7 297 (21.89%) SLA
8 229 (16.88%) Office 365
9 219 (16.14%) Citrix
10 216 (15.92%) Problem-Solving
11 212 (15.62%) Finance
12 203 (14.96%) Windows 10
13 165 (12.16%) Law
14 158 (11.64%) Legal
15 148 (10.91%) MS Exchange
15 148 (10.91%) Windows Server
16 146 (10.76%) Service Management
17 137 (10.10%) Incident Management
18 99 (7.30%) Cisco
19 95 (7.00%) VPN
19 95 (7.00%) Ticket Management
19 95 (7.00%) Analytical Skills
20 89 (6.56%) VMware
21 88 (6.48%) Microsoft Excel
21 88 (6.48%) iManage
22 87 (6.41%) Blackberry
23 85 (6.26%) Security Cleared
24 81 (5.97%) Microsoft PowerPoint
25 80 (5.90%) Windows Server 2012
26 76 (5.60%) Self-Motivation

Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 148 (10.91%) MS Exchange
2 55 (4.05%) Blackberry Enterprise Server
3 43 (3.17%) SharePoint
4 42 (3.10%) Exchange Server 2010
5 27 (1.99%) Exchange Server 2013
6 17 (1.25%) Skype for Business
7 16 (1.18%) Exchange Server 2007
8 11 (0.81%) Exchange Server 2003
9 7 (0.52%) IBM Notes
10 5 (0.37%) Apache
11 4 (0.29%) IIS
12 3 (0.22%) WordPress
13 2 (0.15%) Adobe Experience Manager
13 2 (0.15%) CMS
13 2 (0.15%) SAS
13 2 (0.15%) SharePoint 2013
13 2 (0.15%) Site Server
13 2 (0.15%) Tomcat
13 2 (0.15%) WebSphere
13 2 (0.15%) WebSphere Application Server
Applications
1 578 (42.59%) Microsoft Office
2 88 (6.48%) Microsoft Excel
3 81 (5.97%) Microsoft PowerPoint
4 8 (0.59%) MS Visio
5 3 (0.22%) Adobe Creative Suite
6 2 (0.15%) Spreadsheet
7 1 (0.074%) AutoCAD
Business Applications
1 17 (1.25%) Dynamics CRM
2 13 (0.96%) Carpe Diem
3 12 (0.88%) Elite 3E
4 10 (0.74%) Remedy ITSM
5 6 (0.44%) assyst
5 6 (0.44%) Visualfiles
6 4 (0.29%) Dynamics AX
6 4 (0.29%) Dynamics NAV
6 4 (0.29%) Oracle EBS
7 3 (0.22%) Magento
7 3 (0.22%) SAP Hybris
8 2 (0.15%) Salesforce.com CRM
9 1 (0.074%) Sage X3
9 1 (0.074%) SAP CO
9 1 (0.074%) SAP FI
9 1 (0.074%) SAP FI/CO
9 1 (0.074%) SAP MM
9 1 (0.074%) SAP PM
Cloud Services
1 229 (16.88%) Office 365
2 17 (1.25%) Microsoft Azure
3 10 (0.74%) Amazon AWS
4 7 (0.52%) SaaS
5 6 (0.44%) Mimecast
6 4 (0.29%) OneDrive
7 3 (0.22%) Adobe Creative Cloud
7 3 (0.22%) G Suite
7 3 (0.22%) PaaS
8 2 (0.15%) Amazon EC2
8 2 (0.15%) Amazon S3
8 2 (0.15%) IaaS
8 2 (0.15%) Route 53
Communications & Networking
1 95 (7.00%) VPN
2 72 (5.31%) LAN
3 62 (4.57%) TCP/IP
4 61 (4.50%) WAN
5 51 (3.76%) DNS
6 47 (3.46%) DHCP
7 43 (3.17%) VoIP
8 41 (3.02%) Remote Desktop
9 39 (2.87%) Internet
10 30 (2.21%) Firewall
11 21 (1.55%) Wireless
12 12 (0.88%) Broadband
12 12 (0.88%) IP Telephony
13 11 (0.81%) Intranet
13 11 (0.81%) Skype
13 11 (0.81%) Wi-Fi
14 8 (0.59%) ADSL
15 7 (0.52%) SAN
16 6 (0.44%) Cisco IPT
16 6 (0.44%) SMS
Database & Business Intelligence
1 24 (1.77%) SQL Server
2 6 (0.44%) MySQL
3 2 (0.15%) Amazon RDS
4 1 (0.074%) Oracle Reports
4 1 (0.074%) SQL Server Reporting Services
Development Applications
1 4 (0.29%) JIRA
2 1 (0.074%) Visual Studio Team System
General
1 212 (15.62%) Finance
2 165 (12.16%) Law
3 158 (11.64%) Legal
4 63 (4.64%) Back Office
5 49 (3.61%) Telecoms
6 44 (3.24%) Retail
7 30 (2.21%) Banking
8 21 (1.55%) Marketing
8 21 (1.55%) Publishing
9 17 (1.25%) French Language
10 13 (0.96%) Advertising
11 11 (0.81%) Manufacturing
12 10 (0.74%) Electronics
13 8 (0.59%) German Language
14 6 (0.44%) Retail Banking
15 5 (0.37%) Billing
15 5 (0.37%) Financial Institution
15 5 (0.37%) Games
15 5 (0.37%) Pharmaceutical
15 5 (0.37%) Private Banking
Libraries, Frameworks & Software Standards
1 4 (0.29%) .NET
1 4 (0.29%) XMPP
2 2 (0.15%) Web Services
2 2 (0.15%) XML
3 1 (0.074%) .NET Framework
3 1 (0.074%) COM
3 1 (0.074%) HTML
3 1 (0.074%) LAMP
3 1 (0.074%) Software Packaging
Miscellaneous
1 95 (7.00%) Analytical Skills
2 87 (6.41%) Blackberry
3 76 (5.60%) Self-Motivation
4 60 (4.42%) iPhone
5 29 (2.14%) Video Conferencing
6 24 (1.77%) Data Centre
6 24 (1.77%) Management Information System
7 19 (1.40%) iPad
8 17 (1.25%) Fat Client
8 17 (1.25%) Smartphone
8 17 (1.25%) Thin Client
9 13 (0.96%) Driving Licence
10 10 (0.74%) Enterprise Software
11 8 (0.59%) Reinsurance
12 7 (0.52%) Clustering
12 7 (0.52%) EPoS
13 6 (0.44%) Analytical Mindset
13 6 (0.44%) e-Learning
13 6 (0.44%) Enterprise Storage
14 5 (0.37%) Computer Science
Operating Systems
1 832 (61.31%) Windows
2 403 (29.70%) Windows 7
3 203 (14.96%) Windows 10
4 148 (10.91%) Windows Server
5 80 (5.90%) Windows Server 2012
6 65 (4.79%) Windows Server 2008
7 59 (4.35%) Windows 8
8 52 (3.83%) Android
9 50 (3.68%) Linux
10 39 (2.87%) Mac OS X
11 34 (2.51%) Windows XP
12 30 (2.21%) Windows Server 2003
13 28 (2.06%) Apple iOS
14 25 (1.84%) Mac OS
15 10 (0.74%) Unix
16 6 (0.44%) CentOS
17 5 (0.37%) Windows Vista
18 4 (0.29%) Debian
18 4 (0.29%) Ubuntu
18 4 (0.29%) Windows 2000
Processes & Methodologies
1 576 (42.45%) ITIL
2 216 (15.92%) Problem-Solving
3 146 (10.76%) Service Management
4 137 (10.10%) Incident Management
5 95 (7.00%) Ticket Management
6 68 (5.01%) CRM
7 58 (4.27%) Problem Management
8 54 (3.98%) Time Management
9 46 (3.39%) ITSM
9 46 (3.39%) Service Delivery
10 39 (2.87%) Change Management
10 39 (2.87%) ITIL V3
11 36 (2.65%) Service Desk Management
12 33 (2.43%) Document Management
13 31 (2.28%) Business Intelligence
14 27 (1.99%) Patch Management
15 25 (1.84%) Statistics
16 24 (1.77%) Knowledge Management
16 24 (1.77%) Software Distribution
17 19 (1.40%) Customer-Centricity
Programming Languages
1 44 (3.24%) SQL
2 14 (1.03%) C
3 7 (0.52%) PowerShell
4 5 (0.37%) VBScript
5 4 (0.29%) T-SQL
6 3 (0.22%) PHP
6 3 (0.22%) VBA
7 2 (0.15%) Java
7 2 (0.15%) PL/SQL
7 2 (0.15%) VB
8 1 (0.074%) JavaScript
Qualifications
1 85 (6.26%) Security Cleared
2 69 (5.08%) SC Cleared
3 65 (4.79%) ITIL Certification
4 64 (4.72%) Microsoft Certification
5 48 (3.54%) Degree
6 42 (3.10%) MCP
7 34 (2.51%) MCSA
8 29 (2.14%) ITIL Foundation Certificate
9 26 (1.92%) Cisco Certification
10 25 (1.84%) CCNA
11 24 (1.77%) A+ Certification
12 16 (1.18%) Network+ Certification
13 13 (0.96%) NVQ Level 3
14 12 (0.88%) MCSE
15 11 (0.81%) MCDST
15 11 (0.81%) MCITP
16 8 (0.59%) MCTS
17 7 (0.52%) BPSS Clearance
17 7 (0.52%) MOS
18 5 (0.37%) DV Cleared
Quality Assurance & Compliance
1 297 (21.89%) SLA
2 7 (0.52%) Sarbanes-Oxley
3 5 (0.37%) Data Quality
4 3 (0.22%) ISO/IEC 27001
5 2 (0.15%) ISO 9001
5 2 (0.15%) QA
6 1 (0.074%) Disclosure Scotland
6 1 (0.074%) GxP
6 1 (0.074%) PMO
System Software
1 671 (49.45%) Active Directory
2 42 (3.10%) VMware Infrastructure
3 39 (2.87%) Hyper-V
4 15 (1.11%) XenApp
5 5 (0.37%) BitLocker
5 5 (0.37%) Terminal Services
5 5 (0.37%) Virtual Desktop
5 5 (0.37%) XenDesktop
6 2 (0.15%) Microsoft App-V
6 2 (0.15%) VMware Workstation
7 1 (0.074%) Citrix Presentation Server
7 1 (0.074%) vSphere
7 1 (0.074%) XenServer
Systems Management
1 66 (4.86%) SCCM
2 7 (0.52%) AirWatch
2 7 (0.52%) Systems Management Server (SMS)
3 6 (0.44%) WSUS
4 4 (0.29%) Ansible
4 4 (0.29%) Norton AntiVirus
4 4 (0.29%) Puppet
5 3 (0.22%) vCenter Server
6 2 (0.15%) HAProxy
6 2 (0.15%) Jamf Pro
6 2 (0.15%) Microsoft Clustering
6 2 (0.15%) Nagios
6 2 (0.15%) ThinApp
7 1 (0.074%) Backup Exec
7 1 (0.074%) Cisco CUCM
7 1 (0.074%) DameWare
7 1 (0.074%) MAILsweeper
7 1 (0.074%) SCOM
7 1 (0.074%) XenMobile
7 1 (0.074%) ZABBIX
Vendors
1 609 (44.88%) Microsoft
2 219 (16.14%) Citrix
3 99 (7.30%) Cisco
4 89 (6.56%) VMware
5 88 (6.48%) iManage
6 48 (3.54%) ServiceNow
7 42 (3.10%) Apple
8 40 (2.95%) Remedy
9 31 (2.28%) Capita
10 25 (1.84%) Ivanti
11 22 (1.62%) HP
12 20 (1.47%) Avaya
13 19 (1.40%) Adobe
14 17 (1.25%) Mitel
14 17 (1.25%) SAP
14 17 (1.25%) Sun
15 16 (1.18%) Fortinet
16 14 (1.03%) LexisNexis
17 11 (0.81%) Hummingbird
18 10 (0.74%) Aderant