Period
to 22 October 2017

The median annual salary for a Service Desk Analyst was £23,500 in advertised job vacancies during the 6 months to 22 October 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
UK
6 months to
22 Oct 2017
Same period 2016 Same period 2015
Rank 415 334 391
Rank change year-on-year -81 +57 -25
Permanent jobs requiring a Service Desk Analyst 1284 1814 1736
As % of all permanent IT jobs advertised in the UK 0.74% 0.96% 0.79%
As % of the Job Titles category 0.77% 0.99% 0.82%
Number of salaries quoted 1062 1526 1527
UK median annual salary £23,500 £24,000 £23,500
Median salary % change year-on-year -2.08% +2.13% +2.17%
10th Percentile £18,250 £18,375 £18,000
90th Percentile £33,750 £35,000 £33,750
UK excluding London median annual salary £22,500 £22,000 £21,500
% change year-on-year +2.27% +2.33% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 166897 182928 210949
% of permanent IT jobs with a recognized job title 95.76% 96.45% 96.48%
Number of salaries quoted 133624 153285 174869
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

Service Desk Analyst
Job Vacancy Trend

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst.

Salary trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Histogram

The salary distribution of IT jobs citing Service Desk Analyst over the 6 months to 22 October 2017.

Salary histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 6 months to 22 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -73 1246 £23,500 -2.08% 77
UK excluding London -25 859 £22,500 +2.27% 56
London -148 400 £27,500 -7.56% 23
South East +39 352 £22,500 - 16
North of England -21 208 £21,500 - 12
Midlands -7 135 £20,000 -6.98% 8
West Midlands +9 87 £20,000 -2.44% 6
North West +17 86 £22,000 +2.33% 6
South West -1 85 £23,500 +4.44% 2
Yorkshire -57 85 £20,000 -6.98% 3
East of England -39 66 £22,500 +9.76% 16
East Midlands +2 48 £20,000 -16.67% 2
North East +41 37 £21,625 +2.98% 3
Wales -5 11 £17,000 -12.82%
Scotland -17 11 £19,000 -17.39%
Northern Ireland - 1 £15,500 - 1

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 October 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Analyst in the job title.

1 799 (62.23%) Windows
2 642 (50.00%) Active Directory
3 602 (46.88%) Microsoft
4 548 (42.68%) ITIL
5 513 (39.95%) Microsoft Office
6 395 (30.76%) Windows 7
7 303 (23.60%) SLA
8 263 (20.48%) Citrix
9 221 (17.21%) MS Exchange
10 206 (16.04%) Office 365
11 194 (15.11%) Finance
12 148 (11.53%) Windows Server
13 146 (11.37%) Microsoft Certification
14 145 (11.29%) Service Management
15 128 (9.97%) Legal
15 128 (9.97%) Windows 10
16 125 (9.74%) VPN
17 105 (8.18%) TCP/IP
18 103 (8.02%) LAN
19 102 (7.94%) Analytical Skills
20 101 (7.87%) WAN
21 97 (7.55%) VMware
22 94 (7.32%) Windows 8
23 93 (7.24%) Law
24 91 (7.09%) Windows Server 2008
25 89 (6.93%) Incident Management
26 88 (6.85%) Windows Server 2012
27 87 (6.78%) Ticket Management
28 86 (6.70%) Windows XP
28 86 (6.70%) MCP

Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 221 (17.21%) MS Exchange
2 58 (4.52%) Exchange Server 2010
3 41 (3.19%) Skype for Business
4 40 (3.12%) Blackberry Enterprise Server
5 33 (2.57%) IBM Notes
6 28 (2.18%) Exchange Server 2007
7 18 (1.40%) Exchange Server 2013
8 16 (1.25%) SharePoint
9 13 (1.01%) Exchange Server 2003
10 4 (0.31%) IIS
11 2 (0.16%) JBoss
11 2 (0.16%) Site Server
11 2 (0.16%) Tomcat
11 2 (0.16%) WebLogic
12 1 (0.078%) Apache
12 1 (0.078%) SharePoint 2010
Applications
1 513 (39.95%) Microsoft Office
2 42 (3.27%) Microsoft Excel
3 33 (2.57%) Microsoft PowerPoint
4 9 (0.70%) MS Visio
5 5 (0.39%) Acrobat
6 3 (0.23%) Vectorworks
7 2 (0.16%) AutoCAD
7 2 (0.16%) Revit
8 1 (0.078%) CINEMA 4D
8 1 (0.078%) Maya
Business Applications
1 6 (0.47%) Dynamics CRM
2 5 (0.39%) assyst
3 4 (0.31%) Remedy ITSM
4 3 (0.23%) SAP ERP
5 2 (0.16%) BASE24
5 2 (0.16%) Dynamics AX
5 2 (0.16%) Dynamics NAV
5 2 (0.16%) GoldMine
5 2 (0.16%) JDE EnterpriseOne
5 2 (0.16%) NetSuite
Cloud Services
1 206 (16.04%) Office 365
2 22 (1.71%) Microsoft Azure
3 7 (0.55%) Mimecast
4 5 (0.39%) Amazon AWS
4 5 (0.39%) SaaS
5 3 (0.23%) Azure Active Directory
5 3 (0.23%) G Suite
6 2 (0.16%) Cloud Computing
6 2 (0.16%) OneDrive
7 1 (0.078%) Adobe Creative Cloud
Communications & Networking
1 125 (9.74%) VPN
2 105 (8.18%) TCP/IP
3 103 (8.02%) LAN
4 101 (7.87%) WAN
5 72 (5.61%) DNS
6 62 (4.83%) DHCP
7 49 (3.82%) VoIP
8 43 (3.35%) Firewall
9 36 (2.80%) Remote Desktop
10 35 (2.73%) Skype
11 32 (2.49%) Internet
12 23 (1.79%) Broadband
13 19 (1.48%) IP Telephony
14 15 (1.17%) MPLS
15 14 (1.09%) Wi-Fi
16 10 (0.78%) VLAN
17 9 (0.70%) PBX
18 8 (0.62%) Wireless
19 6 (0.47%) Network Security
20 5 (0.39%) Unified Communications
Database & Business Intelligence
1 22 (1.71%) SQL Server
2 2 (0.16%) MySQL
2 2 (0.16%) NoSQL
2 2 (0.16%) PostgreSQL
2 2 (0.16%) QlikView
2 2 (0.16%) RDBMS
2 2 (0.16%) Relational Database
2 2 (0.16%) SQL Server 2008
2 2 (0.16%) SQL Server 2012
2 2 (0.16%) SQL Server Analysis Services
2 2 (0.16%) SQL Server Integration Services
2 2 (0.16%) SQL Server Reporting Services
Development Applications
1 17 (1.32%) JIRA
General
1 194 (15.11%) Finance
2 128 (9.97%) Legal
3 93 (7.24%) Law
4 56 (4.36%) Back Office
4 56 (4.36%) Banking
5 42 (3.27%) Telecoms
6 34 (2.65%) International Banking
7 30 (2.34%) Retail
8 24 (1.87%) Manufacturing
9 23 (1.79%) Marketing
10 17 (1.32%) Publishing
11 16 (1.25%) Electronics
12 13 (1.01%) German Language
13 9 (0.70%) French Language
14 8 (0.62%) Mandarin Language
15 7 (0.55%) Billing
16 6 (0.47%) Spanish Language
17 4 (0.31%) Financial Institution
18 3 (0.23%) Dutch Language
18 3 (0.23%) Games
Libraries, Frameworks & Software Standards
1 7 (0.55%) .NET
2 5 (0.39%) ASP.NET
2 5 (0.39%) jQuery
3 3 (0.23%) COM
4 2 (0.16%) J2EE
5 1 (0.078%) Web Services
5 1 (0.078%) XML
5 1 (0.078%) XSLT
Miscellaneous
1 102 (7.94%) Analytical Skills
2 80 (6.23%) Driving Licence
3 57 (4.44%) Blackberry
4 51 (3.97%) iPhone
5 36 (2.80%) Management Information System
6 29 (2.26%) Computer Science
7 25 (1.95%) Smartphone
8 19 (1.48%) Data Centre
9 17 (1.32%) iPad
10 16 (1.25%) Video Conferencing
11 15 (1.17%) Client/Server
12 12 (0.93%) Handset
13 9 (0.70%) Enterprise Storage
13 9 (0.70%) EPoS
13 9 (0.70%) Fat Client
13 9 (0.70%) Thin Client
14 8 (0.62%) Private Cloud
15 6 (0.47%) Replication
16 5 (0.39%) User Experience
17 4 (0.31%) Enterprise Software
Operating Systems
1 799 (62.23%) Windows
2 395 (30.76%) Windows 7
3 148 (11.53%) Windows Server
4 128 (9.97%) Windows 10
5 94 (7.32%) Windows 8
6 91 (7.09%) Windows Server 2008
7 88 (6.85%) Windows Server 2012
8 86 (6.70%) Windows XP
9 42 (3.27%) Android
10 35 (2.73%) Linux
10 35 (2.73%) Mac OS X
11 27 (2.10%) Windows Server 2003
12 22 (1.71%) Apple iOS
13 19 (1.48%) Unix
14 15 (1.17%) Windows Vista
15 10 (0.78%) Mac OS
16 8 (0.62%) Windows 2000
17 6 (0.47%) CentOS
18 4 (0.31%) Windows Phone
19 3 (0.23%) Windows Mobile
Processes & Methodologies
1 548 (42.68%) ITIL
2 145 (11.29%) Service Management
3 89 (6.93%) Incident Management
4 87 (6.78%) Ticket Management
5 54 (4.21%) ITSM
6 41 (3.19%) Service Delivery
7 40 (3.12%) Time Management
8 37 (2.88%) ITIL V3
9 34 (2.65%) Configuration Management
10 32 (2.49%) Continuous Improvement
11 31 (2.41%) CRM
12 30 (2.34%) Business Intelligence
13 28 (2.18%) Change Management
14 26 (2.02%) Problem Management
15 24 (1.87%) Document Management
16 22 (1.71%) Data Protection
16 22 (1.71%) Digital Marketing
17 19 (1.48%) Network Management
17 19 (1.48%) Network Monitoring
17 19 (1.48%) Root Cause Analysis
Programming Languages
1 62 (4.83%) SQL
2 11 (0.86%) PowerShell
3 10 (0.78%) C
4 7 (0.55%) T-SQL
5 5 (0.39%) C#
6 3 (0.23%) Java
6 3 (0.23%) PL/SQL
7 2 (0.16%) Bash Shell
7 2 (0.16%) Python
7 2 (0.16%) VBA
Qualifications
1 146 (11.37%) Microsoft Certification
2 86 (6.70%) MCP
3 76 (5.92%) Degree
4 70 (5.45%) Security Cleared
5 65 (5.06%) SC Cleared
6 54 (4.21%) MCDST
7 52 (4.05%) ITIL Certification
8 40 (3.12%) MCTS
9 39 (3.04%) MCITP
10 37 (2.88%) MCSE
11 33 (2.57%) DV Cleared
12 28 (2.18%) A+ Certification
13 27 (2.10%) MCSA
14 15 (1.17%) HND
14 15 (1.17%) ITIL Foundation Certificate
15 14 (1.09%) Cisco Certification
16 13 (1.01%) CCNA
17 12 (0.93%) Network+ Certification
18 9 (0.70%) Computer Science Degree
19 8 (0.62%) GNVQ
Quality Assurance & Compliance
1 303 (23.60%) SLA
2 45 (3.50%) ISO/IEC 20000
3 31 (2.41%) ISO 9001
4 11 (0.86%) BS25999
4 11 (0.86%) ISO/IEC 27001
5 4 (0.31%) Sarbanes-Oxley
6 1 (0.078%) PCI DSS
6 1 (0.078%) QA
System Software
1 642 (50.00%) Active Directory
2 50 (3.89%) VMware Infrastructure
3 38 (2.96%) Hyper-V
4 22 (1.71%) XenApp
5 6 (0.47%) Virtual Desktop
5 6 (0.47%) VMware Workstation
6 4 (0.31%) Citrix Presentation Server
7 3 (0.23%) Microsoft Virtual Server
7 3 (0.23%) Terminal Services
7 3 (0.23%) XenDesktop
8 2 (0.16%) Virtual Machines
8 2 (0.16%) vSphere
9 1 (0.078%) BitLocker
9 1 (0.078%) VMware ESXi
Systems Management
1 49 (3.82%) SCCM
2 13 (1.01%) Systems Management Server (SMS)
3 9 (0.70%) AirWatch
4 8 (0.62%) Norton AntiVirus
5 7 (0.55%) WSUS
6 3 (0.23%) DameWare
6 3 (0.23%) vCenter Server
7 2 (0.16%) Backup Exec
7 2 (0.16%) Cisco CUCM
7 2 (0.16%) Cisco UCCE
7 2 (0.16%) HP Data Protector
7 2 (0.16%) NetBackup
8 1 (0.078%) Jamf Pro
8 1 (0.078%) MAILsweeper
8 1 (0.078%) Microsoft Data Protection Manager
8 1 (0.078%) SCOM
8 1 (0.078%) SCSM
8 1 (0.078%) ServiceCenter
Vendors
1 602 (46.88%) Microsoft
2 263 (20.48%) Citrix
3 97 (7.55%) VMware
4 54 (4.21%) Cisco
5 44 (3.43%) Apple
6 41 (3.19%) Remedy
7 39 (3.04%) iManage
7 39 (3.04%) SAP
8 32 (2.49%) ServiceNow
9 30 (2.34%) Lotus
10 24 (1.87%) LANDesk
11 23 (1.79%) HP
12 19 (1.48%) Google
12 19 (1.48%) SolarWinds
13 18 (1.40%) Dell
14 14 (1.09%) Adobe
15 12 (0.93%) NetApp
16 11 (0.86%) Wyse
17 10 (0.78%) Symantec
18 9 (0.70%) Oracle