Period
to 22 January 2020

The median annual salary for a Service Desk Analyst was £24,250 in advertised job vacancies during the 6 months to 22 January 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
UK
6 months to
22 Jan 2020
Same period 2019 Same period 2018
Rank 361 379 414
Rank change year-on-year +18 +35 -65
Permanent jobs requiring a Service Desk Analyst 1,056 1,268 1,322
As % of all permanent IT jobs advertised in the UK 0.84% 0.84% 0.76%
As % of the Job Titles category 0.88% 0.87% 0.79%
Number of salaries quoted 843 999 1,093
UK median annual salary £24,250 £24,000 £23,880
Median salary % change year-on-year +1.04% +0.50% +1.62%
10th Percentile £19,250 £18,750 £18,500
90th Percentile £33,750 £33,750 £34,000
UK excluding London median annual salary £23,000 £22,500 £22,000
% change year-on-year +2.22% +2.27% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 120,500 145,660 166,943
% of permanent IT jobs with a recognized job title 95.57% 95.92% 96.25%
Number of salaries quoted 96,436 116,429 135,832
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £28,750 £28,000 £27,500
90th Percentile £86,250 £83,750 £80,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Service Desk Analyst
Job Vacancy Trend

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst.

Salary trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Histogram

The salary distribution of IT jobs citing Service Desk Analyst over the 6 months to 22 January 2020.

Salary histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 6 months to 22 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +21 996 £24,500 +2.08% 176
UK excluding London +40 752 £23,000 +2.22% 162
London +7 278 £27,270 -9.10% 27
South East +2 242 £25,000 +6.38% 40
North of England +63 217 £22,500 +12.50% 41
North West +66 115 £22,500 +7.14% 30
Midlands +61 111 £22,500 +3.45% 14
South West 0 94 £23,500 +4.44% 27
Yorkshire +34 87 £23,000 +21.05% 9
East Midlands +43 64 £22,500 +7.14% 9
East of England +5 53 £23,500 +6.82% 27
West Midlands +27 47 £21,750 -5.43% 5
Scotland +17 24 £20,000 -15.79% 5
North East +3 15 £22,000 +6.02% 2
Wales -4 10 £20,500 -6.82% 6
Northern Ireland +8 1 £22,000 +11.39% 1

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 January 2020, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Desk Analyst in the job title.

1 680 (64.39%) Windows
2 521 (49.34%) Active Directory
3 494 (46.78%) Microsoft
4 440 (41.67%) ITIL
5 405 (38.35%) Microsoft Office
6 357 (33.81%) Office 365
7 317 (30.02%) Windows 10
8 284 (26.89%) SLA
9 235 (22.25%) Windows 7
10 209 (19.79%) Problem-Solving
11 150 (14.20%) Citrix
12 138 (13.07%) Windows Server
13 119 (11.27%) Incident Management
14 117 (11.08%) MS Exchange
15 113 (10.70%) Finance
16 111 (10.51%) Service Management
17 107 (10.13%) ITSM
18 91 (8.62%) SCCM
19 88 (8.33%) Management Information System
20 85 (8.05%) Android
21 81 (7.67%) LAN
22 80 (7.58%) ServiceNow
23 78 (7.39%) Law
24 77 (7.29%) WAN
25 70 (6.63%) Microsoft Certification
26 69 (6.53%) Information Security
27 68 (6.44%) Analytical Skills
28 65 (6.16%) VMware
29 63 (5.97%) TCP/IP
30 62 (5.87%) Legal

Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 117 (11.08%) MS Exchange
2 42 (3.98%) Skype for Business
3 29 (2.75%) Exchange Server 2010
4 23 (2.18%) SharePoint
5 22 (2.08%) Exchange Server 2013
6 16 (1.52%) IBM Notes
7 6 (0.57%) Exchange Server 2007
8 5 (0.47%) SharePoint 2010
9 4 (0.38%) CMS
10 2 (0.19%) Alfresco
11 1 (0.095%) Blackberry Enterprise Server
11 1 (0.095%) Confluence
11 1 (0.095%) Exchange Server 2000
11 1 (0.095%) IIS
Applications
1 405 (38.35%) Microsoft Office
2 61 (5.78%) Microsoft Excel
3 36 (3.41%) Microsoft PowerPoint
4 15 (1.42%) MS Visio
5 5 (0.47%) Acrobat
6 1 (0.095%) 3ds Max
6 1 (0.095%) MicroStation
6 1 (0.095%) Revit
Business Applications
1 7 (0.66%) assyst
1 7 (0.66%) Remedy ITSM
2 6 (0.57%) Dynamics CRM
3 4 (0.38%) Dynamics AX
4 2 (0.19%) Elite 3E
5 1 (0.095%) Carpe Diem
5 1 (0.095%) Sage CRM
Cloud Services
1 357 (33.81%) Office 365
2 22 (2.08%) Azure
3 11 (1.04%) Mimecast
4 7 (0.66%) Cloud Computing
5 5 (0.47%) AWS
6 2 (0.19%) Azure Active Directory
6 2 (0.19%) G Suite
6 2 (0.19%) OneDrive
7 1 (0.095%) Adobe Creative Cloud
Communications & Networking
1 81 (7.67%) LAN
2 77 (7.29%) WAN
3 63 (5.97%) TCP/IP
4 55 (5.21%) DNS
5 49 (4.64%) DHCP
6 43 (4.07%) Skype
7 40 (3.79%) VoIP
8 34 (3.22%) VPN
9 27 (2.56%) Remote Desktop
10 21 (1.99%) Wireless
11 19 (1.80%) Firewall
11 19 (1.80%) Internet
12 16 (1.52%) Broadband
13 12 (1.14%) IP Telephony
14 11 (1.04%) Wi-Fi
15 10 (0.95%) DSL
16 8 (0.76%) Extranet
17 7 (0.66%) NAS
17 7 (0.66%) Network Security
17 7 (0.66%) SAN
Database & Business Intelligence
1 41 (3.88%) SQL Server
2 2 (0.19%) Oracle Database
3 1 (0.095%) MS Access
Development Applications
1 15 (1.42%) JIRA
2 1 (0.095%) MSI
2 1 (0.095%) SQL Server Management Studio (SSMS)
General
1 113 (10.70%) Finance
2 78 (7.39%) Law
3 62 (5.87%) Legal
4 58 (5.49%) Telecoms
5 32 (3.03%) Public Sector
6 25 (2.37%) Retail
7 22 (2.08%) Manufacturing
8 21 (1.99%) Banking
9 14 (1.33%) Back Office
9 14 (1.33%) Marketing
10 12 (1.14%) Electronics
11 11 (1.04%) Billing
11 11 (1.04%) Housing Association
12 7 (0.66%) Spanish Language
13 6 (0.57%) Aerospace
13 6 (0.57%) Automotive
13 6 (0.57%) French Language
13 6 (0.57%) Social Housing
14 5 (0.47%) German Language
14 5 (0.47%) Investment Banking
Libraries, Frameworks & Software Standards
1 4 (0.38%) EDI
2 2 (0.19%) HTML
3 1 (0.095%) .NET
3 1 (0.095%) COM
3 1 (0.095%) Web Services
3 1 (0.095%) XML
3 1 (0.095%) XMPP
Miscellaneous
1 88 (8.33%) Management Information System
2 68 (6.44%) Analytical Skills
3 60 (5.68%) Video Conferencing
4 54 (5.11%) Self-Motivation
5 34 (3.22%) Smartphone
6 32 (3.03%) iPhone
7 18 (1.70%) Blackberry
8 17 (1.61%) iPad
9 16 (1.52%) Driving Licence
10 14 (1.33%) EPoS
11 12 (1.14%) Data Centre
12 9 (0.85%) Handset
13 8 (0.76%) NHS
14 7 (0.66%) Greenfield Project
14 7 (0.66%) Mobile App
15 6 (0.57%) EMC VNX
15 6 (0.57%) Fat Client
15 6 (0.57%) Thin Client
15 6 (0.57%) Xbox
16 5 (0.47%) AS400
Operating Systems
1 680 (64.39%) Windows
2 317 (30.02%) Windows 10
3 235 (22.25%) Windows 7
4 138 (13.07%) Windows Server
5 85 (8.05%) Android
6 56 (5.30%) Apple iOS
7 48 (4.55%) Windows Server 2012
8 41 (3.88%) Windows Server 2008
9 34 (3.22%) Windows 8
9 34 (3.22%) Windows XP
10 25 (2.37%) Linux
11 21 (1.99%) Mac OS
12 16 (1.52%) Unix
12 16 (1.52%) Windows Server 2003
13 14 (1.33%) Windows 2000
14 12 (1.14%) Mac OS X
15 3 (0.28%) Windows Vista
16 2 (0.19%) Windows Phone
17 1 (0.095%) CentOS
17 1 (0.095%) Windows 2000 Server
Processes & Methodologies
1 440 (41.67%) ITIL
2 209 (19.79%) Problem-Solving
3 119 (11.27%) Incident Management
4 111 (10.51%) Service Management
5 107 (10.13%) ITSM
6 69 (6.53%) Information Security
7 58 (5.49%) ISMS
8 57 (5.40%) Information Security Management
8 57 (5.40%) Security Management
9 56 (5.30%) Proactive Monitoring
10 55 (5.21%) Mobile Device Management
11 45 (4.26%) Service Delivery
12 43 (4.07%) Ticket Management
13 38 (3.60%) Document Management
14 36 (3.41%) Problem Management
15 29 (2.75%) Chat Support
16 28 (2.65%) Customer-Centricity
16 28 (2.65%) Mentoring
17 27 (2.56%) Asset Management
18 25 (2.37%) Line Management
Programming Languages
1 56 (5.30%) SQL
2 22 (2.08%) PowerShell
3 9 (0.85%) C
4 6 (0.57%) VBScript
5 2 (0.19%) VBA
6 1 (0.095%) C#
6 1 (0.095%) JavaScript
Qualifications
1 70 (6.63%) Microsoft Certification
2 61 (5.78%) Degree
3 49 (4.64%) ITIL Certification
4 34 (3.22%) Security Cleared
5 33 (3.13%) A+ Certification
6 21 (1.99%) MCP
7 20 (1.89%) MCSA
7 20 (1.89%) SC Cleared
8 14 (1.33%) DV Cleared
9 13 (1.23%) MCSE
10 8 (0.76%) DBS Check
11 4 (0.38%) CCNA
11 4 (0.38%) Cisco Certification
11 4 (0.38%) HND
11 4 (0.38%) Master's Degree
11 4 (0.38%) MCITP
11 4 (0.38%) MOS
12 3 (0.28%) HNC
12 3 (0.28%) ITIL Foundation Certificate
12 3 (0.28%) MCDST
Quality Assurance & Compliance
1 284 (26.89%) SLA
2 3 (0.28%) ISO/IEC 27001
3 1 (0.095%) ISO 22301
3 1 (0.095%) ISO 9001
3 1 (0.095%) ISO/IEC 20000
3 1 (0.095%) QA
System Software
1 521 (49.34%) Active Directory
2 44 (4.17%) VMware Infrastructure
3 22 (2.08%) Virtual Desktop
4 21 (1.99%) Hyper-V
4 21 (1.99%) Terminal Services
5 12 (1.14%) XenDesktop
6 10 (0.95%) XenApp
7 6 (0.57%) VMware Workstation
8 4 (0.38%) vSphere
9 3 (0.28%) Virtual Machines
10 1 (0.095%) Citrix Hypervisor
Systems Management
1 91 (8.62%) SCCM
2 11 (1.04%) Microsoft Intune
2 11 (1.04%) WSUS
3 5 (0.47%) MIMEsweeper
4 4 (0.38%) Backup Exec
5 3 (0.28%) AirWatch
5 3 (0.28%) Cisco CUCM
5 3 (0.28%) Jamf Pro
5 3 (0.28%) vCenter Server
6 2 (0.19%) Cisco UCCX
6 2 (0.19%) NetBackup
7 1 (0.095%) MAILsweeper
7 1 (0.095%) ServiceCenter
7 1 (0.095%) Symantec Endpoint Protection
Vendors
1 494 (46.78%) Microsoft
2 150 (14.20%) Citrix
3 80 (7.58%) ServiceNow
4 65 (6.16%) VMware
5 57 (5.40%) Apple
6 40 (3.79%) iManage
7 38 (3.60%) Cisco
8 32 (3.03%) Sony
9 27 (2.56%) Remedy
10 24 (2.27%) HP
11 23 (2.18%) SAP
12 21 (1.99%) Adobe
13 15 (1.42%) Lotus
14 14 (1.33%) Oracle
15 12 (1.14%) ShoreTel
16 9 (0.85%) Samsung
17 8 (0.76%) Wyse
18 7 (0.66%) Intapp
18 7 (0.66%) Mitel
18 7 (0.66%) Progress