Period
to 4 December 2021

The median annual salary for a Service Desk Analyst was £25,000 in advertised job vacancies during the 6 months to 4 December 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
UK
6 months to
4 Dec 2021
Same period 2020 Same period 2019
Rank 462 472 354
Rank change year-on-year +10 -118 +20
Permanent jobs requiring a Service Desk Analyst 845 277 1,213
As % of all permanent jobs advertised in the UK 0.66% 0.49% 0.89%
As % of the Job Titles category 0.72% 0.52% 0.93%
Number of salaries quoted 708 218 942
10th Percentile £20,250 £19,000 £19,500
25th Percentile £22,000 £21,000 £21,250
Median annual salary (50th Percentile) £25,000 £24,024 £24,500
Median % change year-on-year +4.06% -1.94% +6.52%
75th Percentile £29,500 £28,750 £28,750
90th Percentile £35,000 £33,750 £34,250
UK excluding London median annual salary £24,000 £23,500 £23,500
% change year-on-year +2.13% - +6.82%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 116,921 53,399 129,886
% of permanent IT jobs with a recognized job title 91.41% 95.14% 95.65%
Number of salaries quoted 81,819 44,915 105,389
10th Percentile £32,000 £32,000 £28,250
25th Percentile £42,500 £41,250 £37,500
Median annual salary (50th Percentile) £57,500 £55,000 £50,000
Median % change year-on-year +4.55% +10.00% -
75th Percentile £76,250 £72,500 £70,000
90th Percentile £95,000 £87,500 £85,000
UK excluding London median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% -

Service Desk Analyst
Job Vacancy Trend

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Service Desk Analyst.

Salary trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Histogram

Salary distribution for jobs citing Service Desk Analyst over the 6 months to 4 December 2021.

Salary histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 6 months to 4 December 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +25 746 £25,000 +2.04% 188
UK excluding London +32 616 £24,000 +2.13% 176
London -87 213 £29,500 -1.67% 33
South East -23 170 £27,000 +9.09% 39
North of England -31 149 £22,500 +7.14% 45
Midlands -56 87 £23,000 +6.98% 36
North West -35 79 £22,500 +12.50% 22
West Midlands -40 74 £23,000 +2.22% 22
Work from Home -203 73 £25,986 -1.94% 21
East of England -66 62 £26,500 - 25
South West -41 61 £24,000 -4.00% 10
Scotland -24 49 £24,000 +20.00% 13
Wales -18 38 £24,000 +2.13% 7
North East +10 35 £22,000 -5.38% 5
Yorkshire -69 35 £23,000 -1.08% 18
East Midlands -62 13 £24,000 +28.00% 14

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 4 December 2021, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Desk Analyst in the job title.

1 487 (57.63%) Windows
2 458 (54.20%) Microsoft 365
3 442 (52.31%) Microsoft
4 383 (45.33%) Active Directory
5 354 (41.89%) Social Skills
6 346 (40.95%) ITIL
7 277 (32.78%) Windows 10
8 244 (28.88%) SLA
9 190 (22.49%) Microsoft Office
10 169 (20.00%) Problem-Solving
11 134 (15.86%) Azure
12 126 (14.91%) ITSM
13 115 (13.61%) Incident Management
13 115 (13.61%) SCCM
14 107 (12.66%) Service Management
15 100 (11.83%) Finance
16 98 (11.60%) Citrix
17 94 (11.12%) MS Exchange
18 86 (10.18%) Windows 7
18 86 (10.18%) Microsoft Intune
19 79 (9.35%) VPN
20 73 (8.64%) ServiceNow
21 72 (8.52%) Windows Server
22 69 (8.17%) PowerShell
23 68 (8.05%) Time Management
24 66 (7.81%) SharePoint
25 64 (7.57%) Cisco
26 62 (7.34%) VMware
27 61 (7.22%) Security Cleared
27 61 (7.22%) Analytical Skills

Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 94 (11.12%) MS Exchange
2 66 (7.81%) SharePoint
3 13 (1.54%) Skype for Business
4 7 (0.83%) Confluence
4 7 (0.83%) Exchange Server 2013
5 5 (0.59%) CMS
5 5 (0.59%) Exchange Server 2010
6 2 (0.24%) TPMS
7 1 (0.12%) Exchange Server 2007
Applications
1 190 (22.49%) Microsoft Office
2 28 (3.31%) Microsoft Excel
3 16 (1.89%) Microsoft PowerPoint
4 14 (1.66%) Adobe Creative Suite
5 6 (0.71%) Chatbot
6 3 (0.36%) Acrobat
6 3 (0.36%) Adobe Illustrator
6 3 (0.36%) InDesign
6 3 (0.36%) Photoshop
7 1 (0.12%) MS Visio
7 1 (0.12%) Spreadsheet
Business Applications
1 20 (2.37%) Remedy ITSM
2 5 (0.59%) Elite 3E
3 4 (0.47%) Academy Housing
4 1 (0.12%) Dynamics NAV
4 1 (0.12%) Visualfiles
Cloud Services
1 458 (54.20%) Microsoft 365
2 134 (15.86%) Azure
3 47 (5.56%) AWS
4 33 (3.91%) Adobe Creative Cloud
5 23 (2.72%) OneDrive
6 19 (2.25%) Power Automate
7 18 (2.13%) Azure Active Directory
8 16 (1.89%) Mimecast
9 14 (1.66%) Dynamics 365
10 12 (1.42%) Power Platform
11 7 (0.83%) SaaS
12 4 (0.47%) Cloud Computing
13 3 (0.36%) Slack
14 1 (0.12%) GCP
14 1 (0.12%) Google Workspace
14 1 (0.12%) Serverless
Communications & Networking
1 79 (9.35%) VPN
2 57 (6.75%) DNS
3 55 (6.51%) DHCP
3 55 (6.51%) TCP/IP
4 50 (5.92%) LAN
5 49 (5.80%) Firewall
6 44 (5.21%) WAN
7 26 (3.08%) Remote Desktop
8 23 (2.72%) Skype
9 16 (1.89%) Internet
10 14 (1.66%) Wi-Fi
11 12 (1.42%) Unified Communications
12 11 (1.30%) ADSL
12 11 (1.30%) VoIP
13 9 (1.07%) Wireless
14 8 (0.95%) Broadband
14 8 (0.95%) Network Security
15 7 (0.83%) Intranet
15 7 (0.83%) VLAN
16 5 (0.59%) Cisco IOS
Database & Business Intelligence
1 4 (0.47%) Oracle Database
2 2 (0.24%) SQL Server
3 1 (0.12%) Amazon RDS
3 1 (0.12%) Big Data
3 1 (0.12%) SAP HANA
Development Applications
1 25 (2.96%) JIRA
2 1 (0.12%) MSI
General
1 354 (41.89%) Social Skills
2 100 (11.83%) Finance
3 61 (7.22%) Analytical Skills
4 56 (6.63%) Law
5 44 (5.21%) Legal
6 37 (4.38%) Digital Economy
7 25 (2.96%) Telecoms
8 24 (2.84%) Retail
9 20 (2.37%) Organisational Skills
10 19 (2.25%) Public Sector
10 19 (2.25%) Welsh Language
11 18 (2.13%) Banking
12 17 (2.01%) Inclusion and Diversity
13 16 (1.89%) German Language
14 11 (1.30%) Investment Banking
15 10 (1.18%) Financial Institution
15 10 (1.18%) French Language
15 10 (1.18%) Presentation Skills
16 9 (1.07%) Games
17 8 (0.95%) Marketing
Libraries, Frameworks & Software Standards
1 6 (0.71%) XMPP
2 3 (0.36%) HTML
2 3 (0.36%) REST
2 3 (0.36%) SOAP
3 1 (0.12%) .NET
3 1 (0.12%) COM
3 1 (0.12%) CSS
3 1 (0.12%) jQuery
3 1 (0.12%) XML
Miscellaneous
1 52 (6.15%) Management Information System
2 39 (4.62%) Video Conferencing
3 33 (3.91%) Self-Motivation
4 15 (1.78%) iPhone
5 14 (1.66%) Driving Licence
6 13 (1.54%) Smartphone
7 12 (1.42%) Data Centre
8 9 (1.07%) CMDB
8 9 (1.07%) Hedge funds
8 9 (1.07%) iPad
8 9 (1.07%) Life Science
9 8 (0.95%) Analytical Mindset
9 8 (0.95%) Blackberry
10 6 (0.71%) Social Media
11 5 (0.59%) Housing Association
12 4 (0.47%) EPoS
12 4 (0.47%) Mobile App
12 4 (0.47%) Renewable Energy
12 4 (0.47%) Video Editing
13 3 (0.36%) Cyberthreat
Operating Systems
1 487 (57.63%) Windows
2 277 (32.78%) Windows 10
3 86 (10.18%) Windows 7
4 72 (8.52%) Windows Server
5 57 (6.75%) Mac OS
6 54 (6.39%) Android
7 33 (3.91%) Apple iOS
8 23 (2.72%) Windows Server 2008
8 23 (2.72%) Windows Server 2016
9 22 (2.60%) Mac OS X
9 22 (2.60%) Windows Server 2012
10 11 (1.30%) Linux
11 10 (1.18%) Windows 8
12 4 (0.47%) SUSE
12 4 (0.47%) Ubuntu
13 2 (0.24%) Windows Server 2019
14 1 (0.12%) Windows XP
Processes & Methodologies
1 346 (40.95%) ITIL
2 169 (20.00%) Problem-Solving
3 126 (14.91%) ITSM
4 115 (13.61%) Incident Management
5 107 (12.66%) Service Management
6 68 (8.05%) Time Management
7 53 (6.27%) Root Cause Analysis
8 50 (5.92%) Service Delivery
9 47 (5.56%) Mobile Device Management
10 38 (4.50%) Problem Management
11 34 (4.02%) Mentoring
12 31 (3.67%) Asset Management
12 31 (3.67%) Continuous Improvement
13 28 (3.31%) Ticket Management
14 26 (3.08%) Major Incident Management
15 23 (2.72%) Analytics
16 22 (2.60%) ITIL V3
17 20 (2.37%) Computer Science
18 19 (2.25%) Change Management
19 16 (1.89%) Line Management
Programming Languages
1 69 (8.17%) PowerShell
2 50 (5.92%) SQL
3 9 (1.07%) Python
4 7 (0.83%) PHP
5 5 (0.59%) C
6 2 (0.24%) JavaScript
6 2 (0.24%) VB
Qualifications
1 61 (7.22%) Security Cleared
2 48 (5.68%) SC Cleared
3 44 (5.21%) A+ Certification
4 42 (4.97%) Microsoft Certification
5 38 (4.50%) Degree
6 25 (2.96%) MCSA
7 24 (2.84%) MCSE
8 18 (2.13%) MCP
9 17 (2.01%) CCNA
9 17 (2.01%) Cisco Certification
10 16 (1.89%) CCA
10 16 (1.89%) Citrix Certification
10 16 (1.89%) Network+ Certification
11 13 (1.54%) ITIL Certification
12 12 (1.42%) MOS
13 10 (1.18%) ITIL Foundation Certificate
14 4 (0.47%) MCDST
14 4 (0.47%) MCITP
15 3 (0.36%) DBS Check
15 3 (0.36%) ECDL
Quality Assurance & Compliance
1 244 (28.88%) SLA
2 55 (6.51%) GDPR
3 4 (0.47%) PCI DSS
4 3 (0.36%) Accessibility
4 3 (0.36%) ISO/IEC 27001
5 2 (0.24%) QA
6 1 (0.12%) ISO 22301
6 1 (0.12%) ISO 9001
System Software
1 383 (45.33%) Active Directory
2 31 (3.67%) VMware Infrastructure
3 24 (2.84%) Hyper-V
4 8 (0.95%) XenApp
5 7 (0.83%) BitLocker
6 5 (0.59%) KVM
6 5 (0.59%) Virtual Desktop
7 4 (0.47%) vSphere
7 4 (0.47%) XenDesktop
8 3 (0.36%) Virtual Machines
8 3 (0.36%) VMware ESXi
9 1 (0.12%) Citrix Hypervisor
9 1 (0.12%) VMware Workstation
Systems Management
1 115 (13.61%) SCCM
2 86 (10.18%) Microsoft Intune
3 26 (3.08%) Jamf Pro
4 22 (2.60%) WSUS
5 2 (0.24%) FortiGate
6 1 (0.12%) AirWatch
6 1 (0.12%) Cisco CUCM
6 1 (0.12%) Cisco UCCX
6 1 (0.12%) Control-M
6 1 (0.12%) Norton AntiVirus
6 1 (0.12%) Single Sign-On
Vendors
1 442 (52.31%) Microsoft
2 98 (11.60%) Citrix
3 73 (8.64%) ServiceNow
4 64 (7.57%) Cisco
5 62 (7.34%) VMware
6 45 (5.33%) Apple
7 37 (4.38%) Adobe
8 30 (3.55%) iManage
9 22 (2.60%) Remedy
9 22 (2.60%) Veeam
10 16 (1.89%) CrowdStrike
11 14 (1.66%) LexisNexis
12 13 (1.54%) Dell
12 13 (1.54%) Sophos
13 12 (1.42%) Zscaler
14 10 (1.18%) Oracle
14 10 (1.18%) SAP
15 8 (0.95%) Aderant
15 8 (0.95%) Bloomberg
16 6 (0.71%) HP