The median annual salary for a Service Desk Analyst was £23,500 in advertised job vacancies during the 3 months to 28 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
UK
3 months to
28 Jun 2017
Same period 2016 Same period 2015
Rank 418 323 406
Rank change year-on-year -95 +83  
Permanent jobs requiring a Service Desk Analyst 609 962 786
As % of all permanent IT jobs advertised in the UK 0.68% 0.98% 0.72%
As % of the Job Titles category 0.71% 1.01% 0.74%
Number of salaries quoted 493 838 690
Median salary £23,500 £24,490 £23,500
Median salary % change year-on-year -4.04% +4.21%  
90% offered a salary of more than £17,750 £18,000 £18,250
10% offered a salary of more than £33,250 £33,750 £34,500
UK excluding London median salary £22,500 £21,500 £22,000
% change year-on-year +4.65% -2.27%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 85316 94967 105722
As % of all permanent IT job vacancies advertised in the UK 95.94% 96.52% 96.57%
Number of salaries quoted 284135 352965 396755
Median salary £47,000 £47,500 £45,000
Median salary % change year-on-year -1.05% +5.55%  
90% offered a salary of more than £26,250 £26,250 £25,500
10% offered a salary of more than £76,250 £72,500 £75,000
UK excluding London median salary £42,500 £41,000 £40,000
% change year-on-year +3.65% +2.50%  

Service Desk Analyst
Job Vacancy Trend

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst.

Salary trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Histogram

The salary distribution of IT jobs citing Service Desk Analyst over the 3 months to 28 June 2017.

Salary histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 28 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -85 587 £24,000 - 80
UK excluding London -34 404 £22,500 +4.65% 62
London -106 194 £27,750 +0.90% 20
South East +47 186 £23,000 +2.22% 22
North of England -31 104 £20,500 -2.38% 17
South West -3 39 £24,000 +14.28% 5
Midlands -48 34 £20,000 -9.09% 8
East of England -43 30 £25,750 +25.60% 8
Scotland +16 6 £18,000 -21.73% 2
Wales -4 4 £20,680 +21.64%
Northern Ireland - 1 £22,500 -

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 28 June 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Analyst in the job title.

1 856 (65.69%) Windows
2 688 (52.80%) Active Directory
3 666 (51.11%) Microsoft
4 554 (42.52%) ITIL
5 545 (41.83%) Microsoft Office
6 428 (32.85%) Windows 7
7 340 (26.09%) Citrix
8 310 (23.79%) SLA
9 272 (20.87%) MS Exchange
10 212 (16.27%) Finance
11 204 (15.66%) Windows Server
12 187 (14.35%) Office 365
13 151 (11.59%) VPN
14 140 (10.74%) Service Management
15 136 (10.44%) Microsoft Certification
16 125 (9.59%) Windows 8
17 123 (9.44%) TCP/IP
18 97 (7.44%) DNS
19 96 (7.37%) Blackberry
20 95 (7.29%) Degree
21 93 (7.14%) Legal
22 92 (7.06%) WAN
23 91 (6.98%) Law
23 91 (6.98%) VMware
23 91 (6.98%) Windows Server 2012
24 90 (6.91%) Windows 10
24 90 (6.91%) Incident Management
24 90 (6.91%) LAN
25 86 (6.60%) MCP
25 86 (6.60%) Windows Server 2008

Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 272 (20.87%) MS Exchange
2 68 (5.22%) Exchange Server 2010
3 63 (4.83%) Exchange Server 2007
4 56 (4.30%) Blackberry Enterprise Server
5 30 (2.30%) Skype for Business
6 29 (2.23%) SharePoint
7 22 (1.69%) Exchange Server 2013
8 15 (1.15%) IBM Notes
9 6 (0.46%) Exchange Server 2003
9 6 (0.46%) IIS
10 4 (0.31%) SharePoint 2010
11 1 (0.077%) Apache
11 1 (0.077%) BizTalk Server
11 1 (0.077%) JBoss
11 1 (0.077%) Oracle Workflow
11 1 (0.077%) Tomcat
11 1 (0.077%) WebLogic
Applications
1 545 (41.83%) Microsoft Office
2 46 (3.53%) Microsoft Excel
3 24 (1.84%) Microsoft PowerPoint
4 9 (0.69%) MS Visio
5 2 (0.15%) AutoCAD
5 2 (0.15%) Revit
5 2 (0.15%) Vectorworks
6 1 (0.077%) Acrobat
6 1 (0.077%) Adobe Creative Suite
6 1 (0.077%) Microsoft Project
Business Applications
1 11 (0.84%) SAP Oil and Gas
2 3 (0.23%) JDE OneWorld
3 2 (0.15%) assyst
3 2 (0.15%) BASE24
3 2 (0.15%) Dynamics CRM
3 2 (0.15%) Dynamics NAV
3 2 (0.15%) thinkFolio
4 1 (0.077%) Dynamics AX
4 1 (0.077%) Eikon
4 1 (0.077%) Oracle Payroll
4 1 (0.077%) Visualfiles
Cloud Services
1 187 (14.35%) Office 365
2 19 (1.46%) Microsoft Azure
3 11 (0.84%) Mimecast
4 6 (0.46%) Amazon AWS
5 4 (0.31%) Azure Active Directory
6 2 (0.15%) Cloud Computing
6 2 (0.15%) OneDrive
6 2 (0.15%) SaaS
7 1 (0.077%) Adobe Creative Cloud
7 1 (0.077%) G Suite
Communications & Networking
1 151 (11.59%) VPN
2 123 (9.44%) TCP/IP
3 97 (7.44%) DNS
4 92 (7.06%) WAN
5 90 (6.91%) LAN
6 81 (6.22%) DHCP
7 50 (3.84%) VoIP
8 35 (2.69%) Firewall
8 35 (2.69%) Internet
9 26 (2.00%) Remote Desktop
10 22 (1.69%) Wi-Fi
11 20 (1.53%) Skype
12 12 (0.92%) VLAN
13 11 (0.84%) PBX
14 9 (0.69%) Broadband
15 8 (0.61%) IP Telephony
15 8 (0.61%) Wireless
16 7 (0.54%) Unified Communications
17 6 (0.46%) Network Security
18 4 (0.31%) FTP
Database & Business Intelligence
1 27 (2.07%) SQL Server
2 3 (0.23%) MS Access
3 2 (0.15%) Relational Database
4 1 (0.077%) Oracle BI EE
4 1 (0.077%) Oracle Discoverer
4 1 (0.077%) SQL Server 2012
4 1 (0.077%) SQL Server Reporting Services
Development Applications
1 15 (1.15%) JIRA
General
1 212 (16.27%) Finance
2 93 (7.14%) Legal
3 91 (6.98%) Law
4 40 (3.07%) Back Office
5 35 (2.69%) Banking
6 33 (2.53%) Telecoms
7 32 (2.46%) Retail
8 26 (2.00%) German Language
9 23 (1.77%) Manufacturing
10 18 (1.38%) Marketing
11 17 (1.30%) French Language
12 14 (1.07%) Spanish Language
13 11 (0.84%) Electronics
13 11 (0.84%) Publishing
14 9 (0.69%) Investment Banking
14 9 (0.69%) Mandarin Language
15 7 (0.54%) Dutch Language
16 6 (0.46%) Billing
16 6 (0.46%) Financial Institution
16 6 (0.46%) Front Office
Libraries, Frameworks & Software Standards
1 16 (1.23%) .NET
2 11 (0.84%) ASP.NET
2 11 (0.84%) jQuery
3 4 (0.31%) COM
4 2 (0.15%) EDI
5 1 (0.077%) CSS
5 1 (0.077%) FIX Protocol
5 1 (0.077%) HTML
5 1 (0.077%) J2EE
Miscellaneous
1 96 (7.37%) Blackberry
2 75 (5.76%) Analytical Skills
3 38 (2.92%) Driving Licence
4 30 (2.30%) iPhone
4 30 (2.30%) Management Information System
5 25 (1.92%) Computer Science
6 20 (1.53%) iPad
7 19 (1.46%) Client/Server
8 17 (1.30%) Fat Client
8 17 (1.30%) Smartphone
8 17 (1.30%) Thin Client
8 17 (1.30%) Video Conferencing
9 8 (0.61%) Data Centre
10 6 (0.46%) Enterprise Storage
10 6 (0.46%) Fintech
10 6 (0.46%) User Experience
10 6 (0.46%) Virtual Team
11 5 (0.38%) BYOD
11 5 (0.38%) Life Science
11 5 (0.38%) RSA SecurID
Operating Systems
1 856 (65.69%) Windows
2 428 (32.85%) Windows 7
3 204 (15.66%) Windows Server
4 125 (9.59%) Windows 8
5 91 (6.98%) Windows Server 2012
6 90 (6.91%) Windows 10
7 86 (6.60%) Windows Server 2008
8 61 (4.68%) Windows XP
9 34 (2.61%) Android
9 34 (2.61%) Mac OS X
10 30 (2.30%) Windows Server 2003
11 26 (2.00%) Linux
12 18 (1.38%) Apple iOS
13 17 (1.30%) Unix
14 11 (0.84%) Mac OS
15 7 (0.54%) Windows Vista
16 5 (0.38%) CentOS
16 5 (0.38%) Windows 2000
16 5 (0.38%) Windows Phone
17 3 (0.23%) Windows NT
Processes & Methodologies
1 554 (42.52%) ITIL
2 140 (10.74%) Service Management
3 90 (6.91%) Incident Management
4 76 (5.83%) Ticket Management
5 72 (5.53%) Service Delivery
6 56 (4.30%) ITSM
7 46 (3.53%) ITIL V3
8 28 (2.15%) Problem Management
9 27 (2.07%) Change Management
9 27 (2.07%) Document Management
10 23 (1.77%) Time Management
11 21 (1.61%) Break/Fix
12 20 (1.53%) Root Cause Analysis
13 19 (1.46%) Business Intelligence
13 19 (1.46%) Case Management
13 19 (1.46%) Virtual Environments
14 18 (1.38%) Asset Management
14 18 (1.38%) Data Protection
14 18 (1.38%) Statistics
15 17 (1.30%) Wealth Management
Programming Languages
1 61 (4.68%) SQL
2 18 (1.38%) C
3 12 (0.92%) C#
4 4 (0.31%) T-SQL
5 3 (0.23%) Java
6 2 (0.15%) Bash Shell
6 2 (0.15%) PowerShell
6 2 (0.15%) Python
7 1 (0.077%) PL/SQL
Qualifications
1 136 (10.44%) Microsoft Certification
2 95 (7.29%) Degree
3 86 (6.60%) MCP
4 71 (5.45%) ITIL Certification
5 44 (3.38%) MCSE
6 43 (3.30%) MCDST
7 32 (2.46%) Security Cleared
8 31 (2.38%) A+ Certification
9 26 (2.00%) MCITP
9 26 (2.00%) SC Cleared
10 21 (1.61%) MOS
11 20 (1.53%) HND
12 17 (1.30%) GNVQ
13 15 (1.15%) MCTS
14 14 (1.07%) MCSA
15 13 (1.00%) Computer Science Degree
16 12 (0.92%) Cisco Certification
16 12 (0.92%) Network+ Certification
17 11 (0.84%) CCNA
17 11 (0.84%) DBS Check
Quality Assurance & Compliance
1 310 (23.79%) SLA
2 12 (0.92%) ISO/IEC 20000
3 7 (0.54%) ISO/IEC 27001
3 7 (0.54%) QA
4 6 (0.46%) BS25999
5 4 (0.31%) ISO 9001
6 2 (0.15%) Data Quality
6 2 (0.15%) Sarbanes-Oxley
7 1 (0.077%) PCI DSS
System Software
1 688 (52.80%) Active Directory
2 49 (3.76%) XenApp
3 42 (3.22%) VMware Infrastructure
4 33 (2.53%) Hyper-V
5 9 (0.69%) VMware Workstation
6 8 (0.61%) Terminal Services
7 6 (0.46%) Microsoft App-V
7 6 (0.46%) XenDesktop
8 5 (0.38%) BlackBerry Internet Service
8 5 (0.38%) Citrix Presentation Server
8 5 (0.38%) Virtual Desktop
8 5 (0.38%) Virtual Servers
9 3 (0.23%) Microsoft Virtual Server
10 2 (0.15%) Terminal Server
10 2 (0.15%) Virtual Machines
11 1 (0.077%) VMware ESXi
11 1 (0.077%) vSphere
Systems Management
1 75 (5.76%) SCCM
2 10 (0.77%) Norton AntiVirus
3 9 (0.69%) Systems Management Server (SMS)
3 9 (0.69%) WSUS
4 5 (0.38%) Microsoft Data Protection Manager
4 5 (0.38%) SCOM
5 3 (0.23%) XenMobile
6 2 (0.15%) DameWare
6 2 (0.15%) ServiceCenter
7 1 (0.077%) Backup Exec
7 1 (0.077%) HP Data Protector
7 1 (0.077%) Jamf Pro
7 1 (0.077%) MAILsweeper
7 1 (0.077%) McAfee ePO
7 1 (0.077%) Microsoft Intune
7 1 (0.077%) NetBackup
7 1 (0.077%) SCSM
Vendors
1 666 (51.11%) Microsoft
2 340 (26.09%) Citrix
3 91 (6.98%) VMware
4 74 (5.68%) Cisco
5 50 (3.84%) Apple
6 33 (2.53%) iManage
7 31 (2.38%) ServiceNow
8 29 (2.23%) Remedy
9 27 (2.07%) SAP
10 25 (1.92%) Bomgar
10 25 (1.92%) HP
11 20 (1.53%) Google
12 19 (1.46%) LANDesk
13 18 (1.38%) Symantec
14 15 (1.15%) Lotus
15 14 (1.07%) Mitel
16 13 (1.00%) Dell
17 12 (0.92%) Bloomberg
18 11 (0.84%) CheckPoint
19 9 (0.69%) Avaya
Warrington, Cheshire
Cloud Computing International
Salary: £18000 - £24000 per annum
Posted: Yesterday
Bedfordshire
Global Technology Solutions Ltd
Salary: £17500 - £18500 per annum
Posted: 17 hours ago
Coventry, West Midlands (County)
Capita Resourcing - IT Resourcing
Salary: £16000 - £18500 per annum + Pension & Benefits
Posted: Yesterday
Cambridge, Cambridgeshire
Franklin Fitch Limited
Salary: From £20,000 to £25,000 per annum + bonus and benefits
Posted: 21 hours ago
Twickenham, Middlesex
Vantage Recruitment Solutions Ltd
Salary: From £20 to £20 per hour
Posted: 2 days ago
Colchester, Essex
Bristow Holland
Salary: From £16,000 to £18,000 per annum
Posted: 2 days ago
London
Ashdown IT
Salary: £20000 - £26000 per annum + bonus
Posted: 17 hours ago
Milton Keynes, Buckinghamshire
Sanderson
Salary: £18000.00 - £20000.00 per annum
Posted: Yesterday
York, North Yorkshire
4it Recruitment Ltd
Salary: From £100 to £130 per day
Posted: Yesterday
Gateshead, Tyne and Wear
Aspire Technology
Posted: 17 hours ago
Reading, Berkshire
Staffworx Ltd
Salary: excellent + full bens
Posted: 7 hours ago
Stoke-On-Trent, Staffordshire
Crimson Ltd
Salary: £1 - £25000 per annum
Posted: Yesterday
London
Harvey Nash plc
Posted: Yesterday
Chester, Cheshire
360 Resourcing Solutions
Salary: £15,000 - £18,000 per annum
Posted: Yesterday
Maidstone, Kent
Oscar
Salary: £18000 - £24000 per annum + benefits
Posted: 3 days ago
Oxford, Oxfordshire
Corriculo
Salary: £20k - 25k per year + 10% Bonus
Posted: 13 hours ago
London
Harris Global
Salary: Up to £26,000 per annum Up to £26,000 + Benefits!!
Posted: Yesterday
Spalding, Lincolnshire
Compass Point Business Services Ltd
Salary: From £16,433 to £18,573 per annum
Posted: Yesterday
London
Harvey Nash plc
Posted: Yesterday
City, London
Ashdown IT
Salary: £32000 per annum + good benefits
Posted: 2 days ago
Edinburgh, Midlothian
Computershare Investor Services
Salary: Up to £19,500 per annum
Posted: 2 days ago
Farnborough, Hampshire
Experis Ltd
Posted: Yesterday
London
Harris Global
Salary: Up to £26,000 per annum Up to £26,000 + Benefits!!
Posted: 2 days ago
Glasgow, Lanarkshire
FT Select
Salary: Up to £20,000 per annum + up to 10% bonus and benefits
Posted: Yesterday
London
Hays Finance Technology
Posted: 2 days ago
Maidstone, Kent
1st Choice Computer Appointments Ltd
Salary: From £22,000 to £24,000 per annum
Posted: 2 days ago
London
ComputAppoint
Salary: £20000 - £22000 per annum
Posted: 2 days ago
Coventry, West Midlands (County)
ReThink Recruitment
Salary: £19000 - £21000 per annum + Bonus + Benefits
Posted: 6 days ago
King's Lynn, Norfolk
Bespak
Salary: From £20,000 to £25,000 per annum Competitive Salary and Benefits
Posted: 2 days ago
Burgess Hill, West Sussex
RecruitmentRevolution.com Limited
Salary: From £18,000 to £22,000 per annum + Benefits
Posted: 2 days ago