The median annual salary for a Service Desk Analyst was £23,500 in advertised job vacancies during the 3 months to 29 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
UK
3 months to
29 Jun 2017
Same period 2016 Same period 2015
Rank 419 320 404
Rank change year-on-year -99 +84  
Permanent jobs requiring a Service Desk Analyst 615 960 802
As % of all permanent IT jobs advertised in the UK 0.69% 0.98% 0.72%
As % of the Job Titles category 0.72% 1.01% 0.75%
Number of salaries quoted 498 838 704
Median salary £23,500 £24,490 £23,500
Median salary % change year-on-year -4.04% +4.21%  
90% offered a salary of more than £17,750 £18,000 £18,250
10% offered a salary of more than £33,400 £33,750 £34,500
UK excluding London median salary £22,500 £21,500 £22,000
% change year-on-year +4.65% -2.27%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 85307 94661 107304
As % of all permanent IT job vacancies advertised in the UK 95.92% 96.51% 96.56%
Number of salaries quoted 283995 351566 402215
Median salary £47,000 £47,500 £45,000
Median salary % change year-on-year -1.05% +5.55%  
90% offered a salary of more than £26,250 £26,250 £25,500
10% offered a salary of more than £76,250 £72,500 £75,000
UK excluding London median salary £42,500 £40,500 £40,000
% change year-on-year +4.93% +1.25%  

Service Desk Analyst
Job Vacancy Trend

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst.

Salary trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Histogram

The salary distribution of IT jobs citing Service Desk Analyst over the 3 months to 29 June 2017.

Salary histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 29 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -87 595 £24,000 -0.99% 81
UK excluding London -46 406 £22,500 +4.65% 64
London -108 198 £28,000 +1.81% 19
South East +46 187 £23,000 +2.22% 22
North of England -33 104 £20,250 -3.57% 18
South West 0 39 £24,000 +6.66% 5
Midlands -45 37 £20,000 -9.09% 8
East of England -47 30 £25,750 +25.60% 9
Scotland 0 6 £18,000 -21.73% 2
Wales -9 2 £19,500 +14.70%
Northern Ireland - 1 £22,500 -

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 29 June 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Analyst in the job title.

1 862 (65.90%) Windows
2 691 (52.83%) Active Directory
3 664 (50.76%) Microsoft
4 554 (42.35%) ITIL
5 545 (41.67%) Microsoft Office
6 433 (33.10%) Windows 7
7 342 (26.15%) Citrix
8 310 (23.70%) SLA
9 274 (20.95%) MS Exchange
10 214 (16.36%) Finance
11 205 (15.67%) Windows Server
12 187 (14.30%) Office 365
13 152 (11.62%) VPN
14 140 (10.70%) Service Management
15 137 (10.47%) Microsoft Certification
16 125 (9.56%) Windows 8
17 123 (9.40%) TCP/IP
18 98 (7.49%) DNS
19 96 (7.34%) Blackberry
20 93 (7.11%) WAN
20 93 (7.11%) Law
20 93 (7.11%) Legal
20 93 (7.11%) Degree
20 93 (7.11%) Windows 10
21 92 (7.03%) VMware
22 91 (6.96%) LAN
22 91 (6.96%) Windows Server 2012
22 91 (6.96%) Incident Management
23 86 (6.57%) Windows Server 2008
23 86 (6.57%) MCP

Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 274 (20.95%) MS Exchange
2 69 (5.28%) Exchange Server 2010
3 64 (4.89%) Exchange Server 2007
4 56 (4.28%) Blackberry Enterprise Server
5 30 (2.29%) Skype for Business
6 29 (2.22%) SharePoint
7 22 (1.68%) Exchange Server 2013
8 15 (1.15%) IBM Notes
9 6 (0.46%) Exchange Server 2003
9 6 (0.46%) IIS
10 4 (0.31%) SharePoint 2010
11 1 (0.076%) Apache
11 1 (0.076%) BizTalk Server
11 1 (0.076%) JBoss
11 1 (0.076%) Oracle Workflow
11 1 (0.076%) Tomcat
11 1 (0.076%) WebLogic
Applications
1 545 (41.67%) Microsoft Office
2 45 (3.44%) Microsoft Excel
3 23 (1.76%) Microsoft PowerPoint
4 9 (0.69%) MS Visio
5 2 (0.15%) AutoCAD
5 2 (0.15%) Revit
5 2 (0.15%) Vectorworks
6 1 (0.076%) Acrobat
6 1 (0.076%) Adobe Creative Suite
6 1 (0.076%) Microsoft Project
Business Applications
1 11 (0.84%) SAP Oil and Gas
2 3 (0.23%) JDE OneWorld
3 2 (0.15%) assyst
3 2 (0.15%) BASE24
3 2 (0.15%) Dynamics CRM
3 2 (0.15%) Dynamics NAV
3 2 (0.15%) thinkFolio
4 1 (0.076%) Dynamics AX
4 1 (0.076%) Eikon
4 1 (0.076%) Oracle Payroll
4 1 (0.076%) Visualfiles
Cloud Services
1 187 (14.30%) Office 365
2 19 (1.45%) Microsoft Azure
3 11 (0.84%) Mimecast
4 6 (0.46%) Amazon AWS
5 4 (0.31%) Azure Active Directory
6 3 (0.23%) SaaS
7 2 (0.15%) Cloud Computing
7 2 (0.15%) G Suite
7 2 (0.15%) OneDrive
8 1 (0.076%) Adobe Creative Cloud
Communications & Networking
1 152 (11.62%) VPN
2 123 (9.40%) TCP/IP
3 98 (7.49%) DNS
4 93 (7.11%) WAN
5 91 (6.96%) LAN
6 81 (6.19%) DHCP
7 51 (3.90%) VoIP
8 35 (2.68%) Firewall
8 35 (2.68%) Internet
9 26 (1.99%) Remote Desktop
10 22 (1.68%) Wi-Fi
11 20 (1.53%) Skype
12 12 (0.92%) VLAN
13 11 (0.84%) PBX
14 9 (0.69%) Broadband
15 8 (0.61%) IP Telephony
15 8 (0.61%) Wireless
16 7 (0.54%) Unified Communications
17 6 (0.46%) Network Security
18 4 (0.31%) FTP
Database & Business Intelligence
1 27 (2.06%) SQL Server
2 3 (0.23%) MS Access
3 2 (0.15%) Relational Database
4 1 (0.076%) Oracle BI EE
4 1 (0.076%) Oracle Discoverer
4 1 (0.076%) SQL Server 2012
4 1 (0.076%) SQL Server Reporting Services
Development Applications
1 15 (1.15%) JIRA
General
1 214 (16.36%) Finance
2 93 (7.11%) Law
2 93 (7.11%) Legal
3 40 (3.06%) Back Office
4 35 (2.68%) Banking
5 33 (2.52%) Telecoms
6 32 (2.45%) Retail
7 26 (1.99%) German Language
8 23 (1.76%) Manufacturing
9 18 (1.38%) Marketing
10 17 (1.30%) French Language
11 14 (1.07%) Spanish Language
12 11 (0.84%) Electronics
12 11 (0.84%) Publishing
13 9 (0.69%) Investment Banking
13 9 (0.69%) Mandarin Language
14 7 (0.54%) Dutch Language
15 6 (0.46%) Billing
15 6 (0.46%) Financial Institution
15 6 (0.46%) Front Office
Libraries, Frameworks & Software Standards
1 16 (1.22%) .NET
2 11 (0.84%) ASP.NET
2 11 (0.84%) jQuery
3 4 (0.31%) COM
4 2 (0.15%) EDI
5 1 (0.076%) CSS
5 1 (0.076%) FIX Protocol
5 1 (0.076%) HTML
5 1 (0.076%) J2EE
Miscellaneous
1 96 (7.34%) Blackberry
2 76 (5.81%) Analytical Skills
3 38 (2.91%) Driving Licence
4 30 (2.29%) iPhone
5 29 (2.22%) Management Information System
6 25 (1.91%) Computer Science
7 20 (1.53%) iPad
8 19 (1.45%) Client/Server
9 17 (1.30%) Fat Client
9 17 (1.30%) Smartphone
9 17 (1.30%) Thin Client
9 17 (1.30%) Video Conferencing
10 8 (0.61%) Data Centre
11 6 (0.46%) Enterprise Storage
11 6 (0.46%) Fintech
11 6 (0.46%) User Experience
11 6 (0.46%) Virtual Team
12 5 (0.38%) BYOD
12 5 (0.38%) Life Science
12 5 (0.38%) RSA SecurID
Operating Systems
1 862 (65.90%) Windows
2 433 (33.10%) Windows 7
3 205 (15.67%) Windows Server
4 125 (9.56%) Windows 8
5 93 (7.11%) Windows 10
6 91 (6.96%) Windows Server 2012
7 86 (6.57%) Windows Server 2008
8 62 (4.74%) Windows XP
9 36 (2.75%) Android
10 34 (2.60%) Mac OS X
11 30 (2.29%) Windows Server 2003
12 26 (1.99%) Linux
13 18 (1.38%) Apple iOS
14 17 (1.30%) Unix
15 11 (0.84%) Mac OS
16 8 (0.61%) Windows Vista
17 5 (0.38%) CentOS
17 5 (0.38%) Windows 2000
18 4 (0.31%) Windows Phone
19 3 (0.23%) Windows Mobile
Processes & Methodologies
1 554 (42.35%) ITIL
2 140 (10.70%) Service Management
3 91 (6.96%) Incident Management
4 75 (5.73%) Ticket Management
5 71 (5.43%) Service Delivery
6 57 (4.36%) ITSM
7 46 (3.52%) ITIL V3
8 28 (2.14%) Document Management
8 28 (2.14%) Problem Management
9 27 (2.06%) Change Management
10 23 (1.76%) Time Management
11 21 (1.61%) Break/Fix
11 21 (1.61%) Root Cause Analysis
12 19 (1.45%) Business Intelligence
13 18 (1.38%) Asset Management
13 18 (1.38%) Case Management
13 18 (1.38%) Data Protection
13 18 (1.38%) Mentoring
13 18 (1.38%) Statistics
13 18 (1.38%) Virtual Environments
Programming Languages
1 61 (4.66%) SQL
2 18 (1.38%) C
3 12 (0.92%) C#
4 4 (0.31%) T-SQL
5 3 (0.23%) Java
6 2 (0.15%) Bash Shell
6 2 (0.15%) PowerShell
6 2 (0.15%) Python
7 1 (0.076%) PL/SQL
Qualifications
1 137 (10.47%) Microsoft Certification
2 93 (7.11%) Degree
3 86 (6.57%) MCP
4 71 (5.43%) ITIL Certification
5 44 (3.36%) MCDST
5 44 (3.36%) MCSE
6 32 (2.45%) Security Cleared
7 31 (2.37%) A+ Certification
8 26 (1.99%) MCITP
8 26 (1.99%) SC Cleared
9 21 (1.61%) MOS
10 20 (1.53%) HND
11 17 (1.30%) GNVQ
12 15 (1.15%) MCTS
13 14 (1.07%) MCSA
14 13 (0.99%) Computer Science Degree
15 12 (0.92%) Cisco Certification
15 12 (0.92%) Network+ Certification
16 11 (0.84%) CCNA
16 11 (0.84%) DBS Check
Quality Assurance & Compliance
1 310 (23.70%) SLA
2 12 (0.92%) ISO/IEC 20000
3 7 (0.54%) QA
4 6 (0.46%) BS25999
4 6 (0.46%) ISO/IEC 27001
5 4 (0.31%) ISO 9001
6 2 (0.15%) Data Quality
6 2 (0.15%) Sarbanes-Oxley
7 1 (0.076%) PCI DSS
System Software
1 691 (52.83%) Active Directory
2 49 (3.75%) XenApp
3 42 (3.21%) VMware Infrastructure
4 33 (2.52%) Hyper-V
5 9 (0.69%) VMware Workstation
6 8 (0.61%) Terminal Services
7 6 (0.46%) Microsoft App-V
7 6 (0.46%) XenDesktop
8 5 (0.38%) BlackBerry Internet Service
8 5 (0.38%) Citrix Presentation Server
8 5 (0.38%) Virtual Desktop
8 5 (0.38%) Virtual Servers
9 3 (0.23%) Microsoft Virtual Server
10 2 (0.15%) Terminal Server
10 2 (0.15%) Virtual Machines
11 1 (0.076%) VMware ESXi
11 1 (0.076%) vSphere
Systems Management
1 75 (5.73%) SCCM
2 10 (0.76%) Norton AntiVirus
3 9 (0.69%) Systems Management Server (SMS)
3 9 (0.69%) WSUS
4 5 (0.38%) Microsoft Data Protection Manager
4 5 (0.38%) SCOM
5 3 (0.23%) XenMobile
6 2 (0.15%) DameWare
6 2 (0.15%) ServiceCenter
7 1 (0.076%) AirWatch
7 1 (0.076%) Backup Exec
7 1 (0.076%) HP Data Protector
7 1 (0.076%) Jamf Pro
7 1 (0.076%) MAILsweeper
7 1 (0.076%) McAfee ePO
7 1 (0.076%) Microsoft Intune
7 1 (0.076%) NetBackup
7 1 (0.076%) SCSM
Vendors
1 664 (50.76%) Microsoft
2 342 (26.15%) Citrix
3 92 (7.03%) VMware
4 74 (5.66%) Cisco
5 52 (3.98%) Apple
6 36 (2.75%) iManage
7 31 (2.37%) ServiceNow
8 29 (2.22%) Remedy
9 27 (2.06%) SAP
10 25 (1.91%) Bomgar
10 25 (1.91%) HP
11 21 (1.61%) Google
11 21 (1.61%) LANDesk
12 18 (1.38%) Symantec
13 15 (1.15%) Lotus
14 13 (0.99%) Dell
14 13 (0.99%) Mitel
15 12 (0.92%) Bloomberg
16 11 (0.84%) CheckPoint
17 9 (0.69%) Avaya
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Salary: £17000 - £18000 per annum
Posted: 1 hour ago
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Twickenham, Middlesex
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Colchester, Essex
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London
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Salary: £20000 - £26000 per annum + bonus
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Milton Keynes, Buckinghamshire
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Maidstone, Kent
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