Period
to 19 August 2017

The median annual salary for a Service Desk Analyst was £23,500 in advertised job vacancies during the 6 months to 19 August 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
UK
6 months to
19 Aug 2017
Same period 2016 Same period 2015
Rank 415 328 403
Rank change year-on-year -87 +75 +5
Permanent jobs requiring a Service Desk Analyst 1307 1940 1709
As % of all permanent IT jobs advertised in the UK 0.74% 0.98% 0.79%
As % of the Job Titles category 0.77% 1.02% 0.81%
Number of salaries quoted 1061 1684 1496
UK median annual salary £23,500 £24,000 £24,000
Median salary % change year-on-year -2.08% - +4.35%
10th Percentile £18,250 £18,288 £18,500
90th Percentile £33,750 £34,250 £34,000
UK excluding London median annual salary £22,500 £22,000 £22,000
% change year-on-year +2.27% - +2.33%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 169664 190277 209696
As % of all permanent IT job vacancies advertised in the UK 95.90% 96.49% 96.47%
Number of salaries quoted 137041 160037 172615
UK median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £77,500 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

Service Desk Analyst
Job Vacancy Trend

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst.

Salary trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Histogram

The salary distribution of IT jobs citing Service Desk Analyst over the 6 months to 19 August 2017.

Salary histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 6 months to 19 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -78 1269 £23,991 -0.04% 66
UK excluding London -26 873 £22,500 +2.27% 53
London -145 410 £28,000 - 15
South East +53 359 £23,000 +2.22% 13
North of England -61 217 £22,000 +2.33% 16
Midlands -32 115 £20,000 -6.98% 14
Yorkshire -48 98 £22,000 +2.33% 9
South West +6 93 £23,995 +6.65% 3
North West -18 92 £22,000 +3.53% 4
East of England -41 75 £23,000 +12.20% 5
West Midlands -1 71 £20,000 -2.44% 7
East Midlands -34 44 £20,000 -16.67% 7
North East +27 27 £20,000 -4.76% 3
Wales 0 16 £19,500 -2.50% 1
Scotland +7 7 £18,000 -21.74% 1
Northern Ireland - 2 £21,750 -

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 August 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Analyst in the job title.

1 838 (64.12%) Windows
2 665 (50.88%) Active Directory
3 629 (48.13%) Microsoft
4 564 (43.15%) ITIL
5 534 (40.86%) Microsoft Office
6 423 (32.36%) Windows 7
7 330 (25.25%) SLA
8 315 (24.10%) Citrix
9 239 (18.29%) MS Exchange
10 205 (15.68%) Finance
11 200 (15.30%) Office 365
12 178 (13.62%) Windows Server
13 148 (11.32%) VPN
14 145 (11.09%) Service Management
15 140 (10.71%) Microsoft Certification
16 122 (9.33%) TCP/IP
17 111 (8.49%) Legal
18 102 (7.80%) VMware
19 101 (7.73%) Windows 8
20 97 (7.42%) Analytical Skills
21 96 (7.35%) WAN
22 95 (7.27%) LAN
22 95 (7.27%) Windows 10
23 90 (6.89%) Law
23 90 (6.89%) DNS
24 89 (6.81%) MCP
25 88 (6.73%) Incident Management
26 83 (6.35%) Degree
27 81 (6.20%) Windows Server 2008
27 81 (6.20%) Blackberry

Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 239 (18.29%) MS Exchange
2 61 (4.67%) Exchange Server 2010
3 55 (4.21%) Blackberry Enterprise Server
4 53 (4.06%) Exchange Server 2007
5 35 (2.68%) Skype for Business
6 32 (2.45%) IBM Notes
7 19 (1.45%) Exchange Server 2013
8 17 (1.30%) SharePoint
9 8 (0.61%) Exchange Server 2003
10 6 (0.46%) IIS
11 2 (0.15%) JBoss
11 2 (0.15%) SharePoint 2010
11 2 (0.15%) Tomcat
11 2 (0.15%) WebLogic
12 1 (0.077%) Apache
Applications
1 534 (40.86%) Microsoft Office
2 40 (3.06%) Microsoft Excel
3 30 (2.30%) Microsoft PowerPoint
4 10 (0.77%) MS Visio
5 2 (0.15%) AutoCAD
5 2 (0.15%) Revit
5 2 (0.15%) Vectorworks
6 1 (0.077%) Acrobat
6 1 (0.077%) Adobe Creative Suite
Business Applications
1 3 (0.23%) assyst
1 3 (0.23%) Dynamics NAV
2 2 (0.15%) BASE24
3 1 (0.077%) Dynamics CRM
3 1 (0.077%) Eikon
3 1 (0.077%) GoldMine
3 1 (0.077%) JDE OneWorld
3 1 (0.077%) thinkFolio
Cloud Services
1 200 (15.30%) Office 365
2 24 (1.84%) Microsoft Azure
3 9 (0.69%) Amazon AWS
4 5 (0.38%) Mimecast
4 5 (0.38%) SaaS
5 4 (0.31%) Azure Active Directory
6 3 (0.23%) Cloud Computing
6 3 (0.23%) G Suite
6 3 (0.23%) OneDrive
7 1 (0.077%) Adobe Creative Cloud
Communications & Networking
1 148 (11.32%) VPN
2 122 (9.33%) TCP/IP
3 96 (7.35%) WAN
4 95 (7.27%) LAN
5 90 (6.89%) DNS
6 73 (5.59%) DHCP
7 45 (3.44%) VoIP
8 40 (3.06%) Firewall
9 36 (2.75%) Internet
10 25 (1.91%) Remote Desktop
11 23 (1.76%) Skype
12 15 (1.15%) Broadband
12 15 (1.15%) Wi-Fi
13 13 (0.99%) IP Telephony
14 11 (0.84%) PBX
14 11 (0.84%) VLAN
15 9 (0.69%) MPLS
16 8 (0.61%) Network Security
16 8 (0.61%) Wireless
17 6 (0.46%) Unified Communications
Database & Business Intelligence
1 30 (2.30%) SQL Server
2 3 (0.23%) SQL Server 2012
2 3 (0.23%) SQL Server Reporting Services
3 2 (0.15%) MySQL
3 2 (0.15%) NoSQL
3 2 (0.15%) PostgreSQL
3 2 (0.15%) QlikView
3 2 (0.15%) RDBMS
3 2 (0.15%) Relational Database
3 2 (0.15%) SQL Server 2008
3 2 (0.15%) SQL Server Analysis Services
3 2 (0.15%) SQL Server Integration Services
4 1 (0.077%) MS Access
Development Applications
1 21 (1.61%) JIRA
General
1 205 (15.68%) Finance
2 111 (8.49%) Legal
3 90 (6.89%) Law
4 54 (4.13%) Banking
5 43 (3.29%) Back Office
6 41 (3.14%) Telecoms
7 32 (2.45%) Retail
8 27 (2.07%) Manufacturing
9 25 (1.91%) International Banking
9 25 (1.91%) Marketing
10 19 (1.45%) German Language
11 18 (1.38%) Electronics
12 16 (1.22%) Publishing
13 14 (1.07%) French Language
14 11 (0.84%) Spanish Language
15 8 (0.61%) Mandarin Language
16 7 (0.54%) Billing
17 6 (0.46%) Local Government
18 5 (0.38%) Financial Institution
19 4 (0.31%) Advertising
Libraries, Frameworks & Software Standards
1 14 (1.07%) .NET
2 11 (0.84%) ASP.NET
2 11 (0.84%) jQuery
3 5 (0.38%) COM
4 2 (0.15%) J2EE
5 1 (0.077%) CSS
5 1 (0.077%) HTML
5 1 (0.077%) Web Services
Miscellaneous
1 97 (7.42%) Analytical Skills
2 81 (6.20%) Blackberry
3 65 (4.97%) Driving Licence
4 42 (3.21%) iPhone
5 32 (2.45%) Management Information System
6 30 (2.30%) Computer Science
7 26 (1.99%) Smartphone
8 21 (1.61%) iPad
9 18 (1.38%) Video Conferencing
10 17 (1.30%) Client/Server
11 14 (1.07%) Data Centre
12 12 (0.92%) Fat Client
12 12 (0.92%) Thin Client
13 9 (0.69%) Handset
14 8 (0.61%) Enterprise Storage
15 6 (0.46%) Fintech
15 6 (0.46%) Life Science
15 6 (0.46%) Replication
16 4 (0.31%) EPoS
16 4 (0.31%) RSA SecurID
Operating Systems
1 838 (64.12%) Windows
2 423 (32.36%) Windows 7
3 178 (13.62%) Windows Server
4 101 (7.73%) Windows 8
5 95 (7.27%) Windows 10
6 81 (6.20%) Windows Server 2008
7 77 (5.89%) Windows Server 2012
8 69 (5.28%) Windows XP
9 45 (3.44%) Android
10 35 (2.68%) Linux
11 33 (2.52%) Mac OS X
12 26 (1.99%) Unix
13 25 (1.91%) Windows Server 2003
14 22 (1.68%) Apple iOS
15 10 (0.77%) Mac OS
16 9 (0.69%) Windows Vista
17 6 (0.46%) Windows 2000
18 5 (0.38%) CentOS
18 5 (0.38%) Windows Phone
19 3 (0.23%) Windows NT
Processes & Methodologies
1 564 (43.15%) ITIL
2 145 (11.09%) Service Management
3 88 (6.73%) Incident Management
4 80 (6.12%) Ticket Management
5 59 (4.51%) ITSM
6 47 (3.60%) Service Delivery
7 44 (3.37%) ITIL V3
8 40 (3.06%) Time Management
9 30 (2.30%) Change Management
10 28 (2.14%) Configuration Management
10 28 (2.14%) Continuous Improvement
11 27 (2.07%) Business Intelligence
12 24 (1.84%) Digital Marketing
12 24 (1.84%) Document Management
13 22 (1.68%) Problem Management
13 22 (1.68%) Root Cause Analysis
14 20 (1.53%) Asset Management
14 20 (1.53%) Data Protection
15 18 (1.38%) Programme Management
16 17 (1.30%) Break/Fix
Programming Languages
1 71 (5.43%) SQL
2 16 (1.22%) C
3 11 (0.84%) C#
4 9 (0.69%) PowerShell
5 7 (0.54%) T-SQL
6 3 (0.23%) Java
6 3 (0.23%) PL/SQL
7 2 (0.15%) Bash Shell
7 2 (0.15%) Python
7 2 (0.15%) VBA
Qualifications
1 140 (10.71%) Microsoft Certification
2 89 (6.81%) MCP
3 83 (6.35%) Degree
4 60 (4.59%) ITIL Certification
5 49 (3.75%) MCDST
6 45 (3.44%) MCSE
7 44 (3.37%) Security Cleared
8 38 (2.91%) SC Cleared
9 30 (2.30%) A+ Certification
10 28 (2.14%) MCITP
11 23 (1.76%) MCTS
12 21 (1.61%) HND
13 15 (1.15%) MOS
14 14 (1.07%) Computer Science Degree
14 14 (1.07%) MCSA
14 14 (1.07%) Network+ Certification
15 13 (0.99%) DV Cleared
15 13 (0.99%) GNVQ
16 9 (0.69%) Cisco Certification
17 8 (0.61%) CCNA
Quality Assurance & Compliance
1 330 (25.25%) SLA
2 38 (2.91%) ISO/IEC 20000
3 24 (1.84%) ISO 9001
4 11 (0.84%) BS25999
4 11 (0.84%) ISO/IEC 27001
5 3 (0.23%) QA
6 2 (0.15%) Sarbanes-Oxley
7 1 (0.077%) Data Quality
7 1 (0.077%) PCI DSS
System Software
1 665 (50.88%) Active Directory
2 49 (3.75%) VMware Infrastructure
3 37 (2.83%) Hyper-V
4 36 (2.75%) XenApp
5 9 (0.69%) VMware Workstation
6 7 (0.54%) Terminal Services
7 6 (0.46%) Citrix Presentation Server
8 5 (0.38%) Virtual Desktop
9 3 (0.23%) Microsoft Virtual Server
9 3 (0.23%) XenDesktop
10 2 (0.15%) Virtual Machines
10 2 (0.15%) vSphere
11 1 (0.077%) BlackBerry Internet Service
11 1 (0.077%) Microsoft App-V
11 1 (0.077%) VMware ESXi
Systems Management
1 68 (5.20%) SCCM
2 14 (1.07%) Systems Management Server (SMS)
3 9 (0.69%) Norton AntiVirus
3 9 (0.69%) WSUS
4 5 (0.38%) Microsoft Data Protection Manager
5 3 (0.23%) DameWare
5 3 (0.23%) SCOM
6 2 (0.15%) AirWatch
6 2 (0.15%) HP Data Protector
6 2 (0.15%) NetBackup
7 1 (0.077%) Backup Exec
7 1 (0.077%) Jamf Pro
7 1 (0.077%) MAILsweeper
7 1 (0.077%) McAfee ePO
7 1 (0.077%) SCSM
7 1 (0.077%) ServiceCenter
7 1 (0.077%) vCenter Server
Vendors
1 629 (48.13%) Microsoft
2 315 (24.10%) Citrix
3 102 (7.80%) VMware
4 59 (4.51%) Cisco
5 50 (3.83%) Apple
6 41 (3.14%) iManage
7 36 (2.75%) Remedy
7 36 (2.75%) ServiceNow
8 32 (2.45%) SAP
9 30 (2.30%) Lotus
10 22 (1.68%) Google
10 22 (1.68%) HP
10 22 (1.68%) LANDesk
11 17 (1.30%) Dell
12 14 (1.07%) SolarWinds
13 12 (0.92%) Bomgar
14 11 (0.84%) NetApp
14 11 (0.84%) Symantec
15 10 (0.77%) Bloomberg
16 9 (0.69%) CheckPoint