The median annual salary for a Service Desk Analyst was £23,000 in advertised job vacancies during the 3 months to 22 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
22 Mar 2017
Same period 2016 Same period 2015
Service Desk Analyst
UK
Rank 352 346 345
Rank change year-on-year -6 -1  
Permanent jobs requiring a Service Desk Analyst 700 941 963
As % of all permanent IT jobs advertised in the UK 0.83% 0.92% 0.92%
As % of the Job Titles category 0.87% 0.95% 0.95%
Number of salaries quoted 597 799 822
Median salary £23,000 £24,000 £23,000
Median salary % change year-on-year -4.16% +4.34%  
90% offered a salary of more than £18,925 £18,750 £19,000
10% offered a salary of more than £32,500 £34,000 £32,500
UK excluding London median salary £22,500 £22,000 £22,000
% change year-on-year +2.27% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 80774 98602 101550
As % of all permanent IT job vacancies advertised in the UK 96.28% 96.35% 96.62%
Number of salaries quoted 66963 82534 82926
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Service Desk Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst.

Salary trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Histogram

The salary distribution of IT jobs citing Service Desk Analyst over the 3 months to 22 March 2017.

Salary histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 22 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +15 688 £23,000 -4.16% 54
London -40 217 £28,500 +0.88% 15
South East +30 165 £23,000 - 8
Surrey +58 79 £24,000 -2.04% 3
Yorkshire +18 67 £22,000 +1.97% 6
East of England +46 58 £27,500 +14.58% 3
South West +3 49 £25,000 +11.11% 2
North West -27 49 £22,500 +9.75% 9
West Midlands +18 45 £19,670 -4.04% 7
West Yorkshire +6 39 £22,500 - 5
Leeds +34 36 £22,000 -6.38% 2
City of London +28 33 £30,000 +10.09% 4
East Midlands -9 28 £21,000 - 3
Berkshire +45 24 £21,500 -8.51% 1
Hampshire +21 24 £21,000 +10.52% 2
Cambridgeshire +27 21 £25,800 +14.66%
Woking +24 19 £32,500 +25.00%
Bristol +13 19 £22,500 -10.89% 1
Birmingham +2 19 £18,750 -14.77% 2
Derbyshire +22 18 £21,000 +6.32%
Wiltshire +20 18 £25,000 +11.11%
Buckinghamshire +1 18 £22,500 -10.00% 2
Milton Keynes +15 17 £22,500 +4.65% 2
Manchester -43 17 £25,500 +24.39% 5
Guildford +20 15 £30,000 +7.14%
Essex +20 14 £32,500 +42.85%
Cheshire +17 14 £20,000 +2.56% 2
South Yorkshire +11 12 £21,000 +10.52%
North Yorkshire +3 12 £22,500 +12.50%
Salisbury -5 12 £25,000 -12.66%

Service Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 22 March 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Analyst in the job title.

1 913 (63.49%) Windows
2 750 (52.16%) Active Directory
3 711 (49.44%) Microsoft
4 656 (45.62%) ITIL
5 641 (44.58%) MS Office
6 531 (36.93%) Windows 7
7 462 (32.13%) MS Excel
8 379 (26.36%) SLA
9 321 (22.32%) Citrix
10 259 (18.01%) MS Exchange
11 236 (16.41%) Finance
12 210 (14.60%) Windows Server
13 203 (14.12%) Service Management
14 167 (11.61%) Law
15 156 (10.85%) VPN
16 142 (9.87%) Cisco
17 135 (9.39%) Legal
17 135 (9.39%) Blackberry
18 127 (8.83%) Windows 8
19 122 (8.48%) Incident Management
20 112 (7.79%) Windows 10
21 111 (7.72%) Office 365
22 107 (7.44%) Microsoft Certification
23 100 (6.95%) Service Delivery
24 96 (6.68%) Analytical Skills
25 94 (6.54%) TCP/IP
26 81 (5.63%) ITIL Certification
26 81 (5.63%) Ticket Management
26 81 (5.63%) Degree
27 80 (5.56%) VMware

Service Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 259 (18.01%) MS Exchange
2 75 (5.22%) Exchange Server 2007
3 74 (5.15%) Exchange Server 2010
4 58 (4.03%) Blackberry Enterprise Server
5 55 (3.82%) SharePoint
6 20 (1.39%) Skype for Business
7 17 (1.18%) Exchange Server 2013
8 9 (0.63%) SharePoint 2010
9 8 (0.56%) Exchange Server 2003
9 8 (0.56%) IBM Notes
10 2 (0.14%) IIS
11 1 (0.070%) BizTalk Server
11 1 (0.070%) CMS
11 1 (0.070%) GroupWise
11 1 (0.070%) Oracle Workflow
11 1 (0.070%) SharePoint 2013
Applications
1 641 (44.58%) MS Office
2 462 (32.13%) MS Excel
3 30 (2.09%) MS PowerPoint
4 8 (0.56%) MS Visio
5 5 (0.35%) Spreadsheet
6 4 (0.28%) Adobe Creative Suite
6 4 (0.28%) MS Project
7 1 (0.070%) Acrobat
7 1 (0.070%) InfoPath
Business Applications
1 16 (1.11%) SAP Oil and Gas
2 5 (0.35%) Dynamics CRM
3 4 (0.28%) PeopleSoft HRMS
4 3 (0.21%) JDE OneWorld
5 2 (0.14%) Dynamics AX
5 2 (0.14%) Dynamics NAV
5 2 (0.14%) Remedy ITSM
5 2 (0.14%) thinkFolio
6 1 (0.070%) Dynamics GP
6 1 (0.070%) Eikon
6 1 (0.070%) Movex
6 1 (0.070%) Oracle Payroll
6 1 (0.070%) Visualfiles
Cloud Services
1 111 (7.72%) Office 365
2 40 (2.78%) Mimecast
3 6 (0.42%) Microsoft Azure
4 5 (0.35%) Cloud Computing
5 3 (0.21%) Amazon AWS
6 2 (0.14%) OneDrive
7 1 (0.070%) G Suite
7 1 (0.070%) SaaS
Communications & Networking
1 156 (10.85%) VPN
2 94 (6.54%) TCP/IP
3 73 (5.08%) LAN
4 72 (5.01%) WAN
5 62 (4.31%) DNS
6 55 (3.82%) DHCP
7 41 (2.85%) VoIP
8 36 (2.50%) Remote Desktop
9 35 (2.43%) Internet
10 22 (1.53%) Wi-Fi
11 18 (1.25%) Firewall
12 15 (1.04%) Skype
13 8 (0.56%) Intranet
13 8 (0.56%) Wireless
14 7 (0.49%) ADSL
14 7 (0.49%) SAN
15 6 (0.42%) IP Telephony
15 6 (0.42%) VLAN
16 5 (0.35%) PABX
17 4 (0.28%) Unified Communications
Database & Business Intelligence
1 16 (1.11%) SQL Server
2 7 (0.49%) MS Access
3 4 (0.28%) BusinessObjects Business Intelligence
4 3 (0.21%) Relational Database
4 3 (0.21%) SQL Server 2012
5 2 (0.14%) Oracle Database
5 2 (0.14%) Oracle Reports
5 2 (0.14%) SQL Server Reporting Services
6 1 (0.070%) Oracle BI EE
6 1 (0.070%) Oracle Discoverer
6 1 (0.070%) SQL Server 2008
6 1 (0.070%) SQL Server Integration Services
Development Applications
1 20 (1.39%) JIRA
General
1 236 (16.41%) Finance
2 167 (11.61%) Law
3 135 (9.39%) Legal
4 53 (3.69%) Telecoms
5 35 (2.43%) Banking
6 31 (2.16%) Manufacturing
7 29 (2.02%) German Language
8 27 (1.88%) Retail
9 24 (1.67%) Marketing
10 21 (1.46%) Back Office
11 19 (1.32%) French Language
12 16 (1.11%) Electronics
13 12 (0.83%) Front Office
14 11 (0.76%) Spanish Language
15 10 (0.70%) Investment Banking
16 9 (0.63%) Advertising
16 9 (0.63%) Dutch Language
17 7 (0.49%) Automotive
17 7 (0.49%) Italian Language
17 7 (0.49%) Publishing
Libraries, Frameworks & Software Standards
1 10 (0.70%) .NET
2 5 (0.35%) Software Packaging
3 4 (0.28%) COM
4 2 (0.14%) ASP.NET
4 2 (0.14%) EDI
4 2 (0.14%) jQuery
4 2 (0.14%) Middleware
5 1 (0.070%) CSS
5 1 (0.070%) FIX Protocol
5 1 (0.070%) HTML
Miscellaneous
1 135 (9.39%) Blackberry
2 96 (6.68%) Analytical Skills
3 59 (4.10%) iPhone
4 30 (2.09%) iPad
5 29 (2.02%) Video Conferencing
6 28 (1.95%) Management Information System
7 23 (1.60%) Smartphone
8 15 (1.04%) Computer Science
8 15 (1.04%) Virtual Team
9 14 (0.97%) Fat Client
9 14 (0.97%) Thin Client
10 12 (0.83%) Chip and PIN
10 12 (0.83%) Data Centre
11 10 (0.70%) BYOD
12 9 (0.63%) Client/Server
13 8 (0.56%) Enterprise Software
14 7 (0.49%) Enterprise Storage
15 6 (0.42%) Data Protection Act
16 5 (0.35%) Fintech
16 5 (0.35%) User Experience
Operating Systems
1 913 (63.49%) Windows
2 531 (36.93%) Windows 7
3 210 (14.60%) Windows Server
4 127 (8.83%) Windows 8
5 112 (7.79%) Windows 10
6 78 (5.42%) Windows Server 2008
7 67 (4.66%) Windows Server 2012
8 60 (4.17%) Windows XP
9 43 (2.99%) Android
10 31 (2.16%) Linux
11 27 (1.88%) Windows Server 2003
12 25 (1.74%) Apple iOS
12 25 (1.74%) Mac OS X
13 13 (0.90%) Mac OS
13 13 (0.90%) Unix
14 7 (0.49%) Windows Vista
15 5 (0.35%) Windows Phone
16 3 (0.21%) Windows NT
17 1 (0.070%) Windows 2000
17 1 (0.070%) Windows Mobile
Processes & Methodologies
1 656 (45.62%) ITIL
2 203 (14.12%) Service Management
3 122 (8.48%) Incident Management
4 100 (6.95%) Service Delivery
5 81 (5.63%) Ticket Management
6 79 (5.49%) ITSM
7 68 (4.73%) ITIL V3
8 60 (4.17%) Document Management
9 47 (3.27%) Problem Management
9 47 (3.27%) Virtual Environments
10 46 (3.20%) Case Management
11 45 (3.13%) Time Management
12 35 (2.43%) CRM
13 27 (1.88%) Business Intelligence
14 26 (1.81%) Change Management
15 22 (1.53%) Asset Management
15 22 (1.53%) Data Protection
15 22 (1.53%) Wealth Management
16 21 (1.46%) Mobile Device Management
17 20 (1.39%) Workflow
Programming Languages
1 57 (3.96%) SQL
2 33 (2.29%) C
3 3 (0.21%) C#
4 2 (0.14%) PowerShell
5 1 (0.070%) Java
5 1 (0.070%) PL/SQL
Qualifications
1 107 (7.44%) Microsoft Certification
2 81 (5.63%) Degree
2 81 (5.63%) ITIL Certification
3 46 (3.20%) MCP
4 34 (2.36%) MCSE
4 34 (2.36%) Security Cleared
5 33 (2.29%) MCDST
6 30 (2.09%) MOS
7 26 (1.81%) MCSA
8 20 (1.39%) Cisco Certification
9 19 (1.32%) SC Cleared
10 18 (1.25%) CCNA
11 15 (1.04%) MCITP
12 14 (0.97%) ITIL Foundation Certificate
13 12 (0.83%) A+ Certification
14 8 (0.56%) DBS Check
14 8 (0.56%) GNVQ
14 8 (0.56%) HND
15 7 (0.49%) DV Cleared
16 6 (0.42%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 379 (26.36%) SLA
2 12 (0.83%) QA
3 5 (0.35%) ISO 9001
4 4 (0.28%) Data Quality
5 3 (0.21%) Sarbanes-Oxley
6 2 (0.14%) ISO/IEC 27001
7 1 (0.070%) Disclosure Scotland
7 1 (0.070%) ISO22301
System Software
1 750 (52.16%) Active Directory
2 44 (3.06%) XenApp
3 36 (2.50%) VMware Infrastructure
4 23 (1.60%) Hyper-V
5 14 (0.97%) XenDesktop
6 11 (0.76%) Virtual Servers
7 8 (0.56%) BlackBerry Internet Service
7 8 (0.56%) Terminal Services
8 7 (0.49%) Microsoft App-V
9 2 (0.14%) Terminal Server
9 2 (0.14%) UAG
10 1 (0.070%) Citrix Presentation Server
10 1 (0.070%) NDS
10 1 (0.070%) NetIQ eDirectory
10 1 (0.070%) VMware ESX
10 1 (0.070%) VMware Workstation
10 1 (0.070%) vSphere
Systems Management
1 74 (5.15%) SCCM
2 11 (0.76%) AirWatch
3 9 (0.63%) XenMobile
4 6 (0.42%) Backup Exec
4 6 (0.42%) SCOM
5 5 (0.35%) DameWare
5 5 (0.35%) ServiceCenter
5 5 (0.35%) Systems Management Server (SMS)
6 3 (0.21%) OpenView
6 3 (0.21%) OVSD
7 2 (0.14%) Microsoft Data Protection Manager
7 2 (0.14%) WSUS
8 1 (0.070%) Jamf Pro
8 1 (0.070%) Microsoft Intune
8 1 (0.070%) Nagios
8 1 (0.070%) Norton AntiVirus
8 1 (0.070%) Symantec Enterprise Vault
8 1 (0.070%) Tivoli
Vendors
1 711 (49.44%) Microsoft
2 321 (22.32%) Citrix
3 142 (9.87%) Cisco
4 80 (5.56%) VMware
5 63 (4.38%) iManage
6 50 (3.48%) Apple
6 50 (3.48%) SAP
7 44 (3.06%) Mitel
8 36 (2.50%) Bomgar
9 33 (2.29%) Remedy
10 27 (1.88%) LANDesk
11 24 (1.67%) ServiceNow
12 23 (1.60%) HP
13 22 (1.53%) Avaya
14 20 (1.39%) Symantec
15 17 (1.18%) Bloomberg
15 17 (1.18%) Dell
16 15 (1.04%) Adobe
16 15 (1.04%) Polycom
17 12 (0.83%) RedPrairie
London
Spencer Rose
Salary: Up to £25,000 per annum
Posted: Yesterday
Milton Keynes, Buckinghamshire
Plan-net
Salary: Competitive rate
Posted: 11 hours ago
Cardiff, South Glamorgan
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £21000.00 per annum + Benefits
Posted: 14 hours ago
Farnham, Surrey
Redrock Consulting Ltd
Salary: £16000 - £28000 per annum + training, progression
Posted: Yesterday
Leeds, West Yorkshire
Mortimer Spinks
Posted: 12 hours ago
Castleford, West Yorkshire
Davanti Solutions
Salary: From £15,000 to £16,000 per annum
Posted: Yesterday
Bournemouth, Dorset
Team Jobs
Salary: From £22,000 to £22,000 per annum 25days hols,pension,private medical
Posted: Yesterday
Wilmslow, Cheshire
Sanderson
Salary: £18000 - £21000 per annum
Posted: Yesterday
Burton-On-Trent, Staffordshire
ReThink Recruitment
Salary: £22000.00 - £24000.00 per annum + benefits
Posted: 2 days ago
London
Burns Sheehan
Salary: £25000 - £29000 per annum
Posted: Yesterday
Manchester, Lancashire
FT Select
Salary: From £18,000 to £22,000 per annum plus bonus, on call allowance and pe
Posted: 17 hours ago
London
Digitech Resourcing Ltd
Salary: From £30,000 to £35,000 per annum
Posted: 2 days ago
Manchester, Lancashire
Head Resourcing
Salary: £21000 - £30000 per annum + Benefits
Posted: 2 days ago
Hitchin, Hertfordshire
Gardiff Epos
Salary: From £20,000 to £25,000 per annum
Posted: 2 days ago
London
Plan-net
Salary: Competitive rate
Posted: Yesterday
Birmingham, West Midlands (County)
Robert Walters
Salary: £24000 - £28000 per annum + 15% Bonus
Posted: 5 days ago
London
Information Technology Services
Salary: £30k - 35k per year
Posted: 2 days ago
Warrington, Cheshire
Ascent People Ltd
Salary: £19000 - £22000 per annum + Benefits
Posted: 6 days ago
City, London
Harrington Starr
Salary: £30000 - £35000 per annum
Posted: 4 days ago
Greater Manchester
IntaPeople
Salary: £20000 - £24000 per annum
Posted: 5 days ago
Croydon, Surrey
Plan-net
Salary: Competitive rate
Posted: 6 days ago
Nottingham, Nottinghamshire
Capita Resourcing - IT Resourcing
Salary: £18000 per annum + 17.5% shift allowance
Posted: 5 days ago
Brighouse, West Yorkshire
Fruition IT Resources Limited
Salary: £18000 - £20000 per annum
Posted: 5 days ago
Milton Keynes, Buckinghamshire
Plan-net
Salary: Unspecified Competitive rate
Posted: 6 days ago
Manchester, Lancashire
Opus IT Consulting
Salary: £21000 per annum
Posted: 6 days ago
Southampton, Hampshire
Sanderson
Salary: £15000.00 - £23000.00 per annum
Posted: 5 days ago
Leeds, West Yorkshire
ASDA
Salary: Market Salary
Posted: 10 days ago
London
Plan-net
Salary: Unspecified Competitive rate
Posted: 6 days ago
South West London
XLN Telecom
Salary: Up to £27,000 per annum
Posted: 2 days ago
Central London / West End
H&R Talent
Salary: From £23,000 to £25,000 per annum
Posted: 5 days ago