Period
to 24 January 2021

The median annual salary for a Service Desk Analyst was £24,000 in advertised job vacancies during the 6 months to 24 January 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
UK
6 months to
24 Jan 2021
Same period 2020 Same period 2019
Rank 451 368 377
Rank change year-on-year -83 +9 +38
Permanent jobs requiring a Service Desk Analyst 348 1,044 1,269
As % of all permanent jobs advertised in the UK 0.55% 0.83% 0.84%
As % of the Job Titles category 0.58% 0.87% 0.87%
Number of salaries quoted 295 860 1,027
Median annual salary £24,000 £24,487 £24,000
Median salary % change year-on-year -1.99% +2.03% -
10th Percentile £18,750 £19,250 £18,750
90th Percentile £33,000 £33,750 £33,750
UK excluding London median annual salary £23,500 £23,000 £22,500
% change year-on-year +2.17% +2.22% +2.27%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 60,490 120,158 145,590
% of permanent IT jobs with a recognized job title 95.14% 95.57% 95.94%
Number of salaries quoted 49,048 97,321 117,815
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £32,000 £28,750 £28,000
90th Percentile £87,500 £86,250 £83,750
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

Service Desk Analyst
Job Vacancy Trend

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Service Desk Analyst.

Salary trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Histogram

Salary distribution for jobs citing Service Desk Analyst over the 6 months to 24 January 2021.

Salary histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 6 months to 24 January 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -80 323 £24,000 -2.04% 43
UK excluding London -40 271 £23,500 +2.17% 42
South East +21 92 £27,500 +12.31% 12
London +6 67 £29,000 +7.25% 6
North of England -33 62 £21,000 -6.67% 11
Work from Home -12 45 £24,500 +2.08% 5
Midlands +18 39 £19,000 -15.56% 8
South West +10 37 £24,500 +4.26% 4
Yorkshire +4 35 £21,000 -8.20% 5
East of England +74 24 £26,500 +12.77% 2
North West -14 22 £21,500 -4.44% 6
West Midlands +57 21 £22,500 +2.86% 5
East Midlands +18 17 £19,000 -15.56% 3
Wales +42 9 £23,750 +25.00% 3
Scotland +20 8 £20,000 - 2
North East +4 5 £21,000 -4.55%

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 January 2021, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Desk Analyst in the job title.

1 218 (62.64%) Windows
2 192 (55.17%) Microsoft
3 183 (52.59%) Active Directory
4 168 (48.28%) Office 365
5 133 (38.22%) ITIL
6 120 (34.48%) Windows 10
7 96 (27.59%) SLA
8 85 (24.43%) Microsoft Office
9 66 (18.97%) Problem-Solving
10 57 (16.38%) MS Exchange
11 53 (15.23%) Windows 7
12 51 (14.66%) Citrix
13 50 (14.37%) GDPR
14 47 (13.51%) Windows Server
15 44 (12.64%) Service Management
16 41 (11.78%) TCP/IP
17 40 (11.49%) Firewall
17 40 (11.49%) Finance
17 40 (11.49%) VMware
18 39 (11.21%) Incident Management
19 38 (10.92%) Digital Economy
20 36 (10.34%) Windows Server 2008
21 35 (10.06%) DNS
22 33 (9.48%) VPN
22 33 (9.48%) Self-Motivation
23 32 (9.20%) Legal
23 32 (9.20%) Time Management
24 31 (8.91%) ITSM
25 29 (8.33%) DHCP
26 28 (8.05%) SCCM

Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 57 (16.38%) MS Exchange
2 20 (5.75%) SharePoint
3 10 (2.87%) Exchange Server 2013
4 9 (2.59%) Confluence
4 9 (2.59%) IIS
4 9 (2.59%) SharePoint Server
5 3 (0.86%) Skype for Business
6 2 (0.57%) Blackberry Enterprise Server
6 2 (0.57%) Elasticsearch
6 2 (0.57%) Exchange Server 2010
6 2 (0.57%) TPMS
7 1 (0.29%) Exchange Server 2007
Applications
1 85 (24.43%) Microsoft Office
2 10 (2.87%) Microsoft Excel
3 9 (2.59%) Microsoft PowerPoint
Business Applications
1 2 (0.57%) Visualfiles
Cloud Services
1 168 (48.28%) Office 365
2 22 (6.32%) Azure
3 4 (1.15%) AWS
3 4 (1.15%) Azure Active Directory
3 4 (1.15%) G Suite
3 4 (1.15%) OneDrive
4 2 (0.57%) Amazon CloudWatch
4 2 (0.57%) AWS CloudFormation
5 1 (0.29%) SaaS
5 1 (0.29%) Slack
Communications & Networking
1 41 (11.78%) TCP/IP
2 40 (11.49%) Firewall
3 35 (10.06%) DNS
4 33 (9.48%) VPN
5 29 (8.33%) DHCP
6 15 (4.31%) Intranet
7 12 (3.45%) Skype
7 12 (3.45%) VoIP
8 11 (3.16%) Ethernet
8 11 (3.16%) LAN
9 10 (2.87%) Wi-Fi
10 9 (2.59%) Internet
10 9 (2.59%) WAN
11 8 (2.30%) Remote Desktop
12 7 (2.01%) Wireless
13 5 (1.44%) IP Telephony
14 3 (0.86%) WLAN
15 2 (0.57%) ADSL
15 2 (0.57%) PBX
16 1 (0.29%) SAN
Database & Business Intelligence
1 2 (0.57%) Azure SQL Database
1 2 (0.57%) SQL Server
2 1 (0.29%) Oracle Database
Development Applications
1 6 (1.72%) JIRA
2 1 (0.29%) Jenkins
General
1 40 (11.49%) Finance
2 38 (10.92%) Digital Economy
3 32 (9.20%) Legal
4 18 (5.17%) Telecoms
5 17 (4.89%) Law
6 13 (3.74%) Games
7 11 (3.16%) Public Sector
8 8 (2.30%) Banking
8 8 (2.30%) Retail
9 5 (1.44%) Manufacturing
10 4 (1.15%) Back Office
10 4 (1.15%) German Language
10 4 (1.15%) Spanish Language
11 3 (0.86%) Advertising
11 3 (0.86%) Aerospace
11 3 (0.86%) Electronics
11 3 (0.86%) Marketing
12 2 (0.57%) Financial Institution
13 1 (0.29%) Front Office
13 1 (0.29%) Social Housing
Libraries, Frameworks & Software Standards
1 2 (0.57%) CGI
2 1 (0.29%) .NET
2 1 (0.29%) COM
2 1 (0.29%) Windows SharePoint Services
Miscellaneous
1 33 (9.48%) Self-Motivation
2 26 (7.47%) Management Information System
3 23 (6.61%) Driving Licence
4 18 (5.17%) Analytical Skills
5 15 (4.31%) Smartphone
6 11 (3.16%) Video Conferencing
7 3 (0.86%) Analytical Mindset
7 3 (0.86%) Blackberry
7 3 (0.86%) Data Centre
7 3 (0.86%) FMCG
7 3 (0.86%) iPhone
7 3 (0.86%) Renewable Energy
8 2 (0.57%) Data Protection Act
8 2 (0.57%) Handset
8 2 (0.57%) Hedge funds
8 2 (0.57%) User Experience
9 1 (0.29%) Fat Client
9 1 (0.29%) Mobile App
9 1 (0.29%) Private Cloud
9 1 (0.29%) Public Cloud
Operating Systems
1 218 (62.64%) Windows
2 120 (34.48%) Windows 10
3 53 (15.23%) Windows 7
4 47 (13.51%) Windows Server
5 36 (10.34%) Windows Server 2008
6 27 (7.76%) Windows Server 2012
7 20 (5.75%) Android
8 12 (3.45%) Mac OS X
8 12 (3.45%) Windows Server 2019
9 9 (2.59%) Windows Server 2016
10 7 (2.01%) Apple iOS
10 7 (2.01%) Mac OS
11 3 (0.86%) Linux
12 1 (0.29%) Unix
12 1 (0.29%) Windows 8
12 1 (0.29%) Windows Server 2003
12 1 (0.29%) Windows Vista
12 1 (0.29%) Windows XP
Processes & Methodologies
1 133 (38.22%) ITIL
2 66 (18.97%) Problem-Solving
3 44 (12.64%) Service Management
4 39 (11.21%) Incident Management
5 32 (9.20%) Time Management
6 31 (8.91%) ITSM
7 22 (6.32%) Root Cause Analysis
8 19 (5.46%) Continuous Improvement
8 19 (5.46%) Mobile Device Management
9 17 (4.89%) Document Management
10 16 (4.60%) Problem Management
11 13 (3.74%) Ticket Management
12 11 (3.16%) Service Delivery
13 10 (2.87%) Agile Software Development
13 10 (2.87%) Mentoring
14 9 (2.59%) Capacity Planning
14 9 (2.59%) Case Management
14 9 (2.59%) Process Improvement
15 8 (2.30%) Coaching
15 8 (2.30%) Migration
Programming Languages
1 2 (0.57%) Bash Shell
1 2 (0.57%) C
1 2 (0.57%) Perl
1 2 (0.57%) PowerShell
1 2 (0.57%) Python
1 2 (0.57%) SQL
2 1 (0.29%) Go
2 1 (0.29%) Ruby
Qualifications
1 14 (4.02%) Degree
1 14 (4.02%) Microsoft Certification
2 9 (2.59%) Security Cleared
3 8 (2.30%) ITIL Certification
4 7 (2.01%) MCSE
5 5 (1.44%) SC Cleared
6 4 (1.15%) Computer Science Degree
6 4 (1.15%) ITIL Foundation Certificate
7 3 (0.86%) A+ Certification
7 3 (0.86%) CCNA
7 3 (0.86%) Cisco Certification
7 3 (0.86%) MCP
8 2 (0.57%) DV Cleared
8 2 (0.57%) MCSA
9 1 (0.29%) BPSS Clearance
Quality Assurance & Compliance
1 96 (27.59%) SLA
2 50 (14.37%) GDPR
3 2 (0.57%) QA
4 1 (0.29%) ISO/IEC 27001
4 1 (0.29%) Sarbanes-Oxley
System Software
1 183 (52.59%) Active Directory
2 24 (6.90%) VMware Infrastructure
3 13 (3.74%) VMware ESXi
4 11 (3.16%) XenApp
5 9 (2.59%) Firmware
6 8 (2.30%) Hyper-V
7 2 (0.57%) Docker
7 2 (0.57%) KVM
7 2 (0.57%) Microsoft Virtual Server
7 2 (0.57%) Virtual Servers
7 2 (0.57%) vSphere
8 1 (0.29%) BitLocker
8 1 (0.29%) Microsoft App-V
8 1 (0.29%) XenDesktop
Systems Management
1 28 (8.05%) SCCM
2 8 (2.30%) Microsoft Intune
3 2 (0.57%) AirWatch
3 2 (0.57%) Ansible
3 2 (0.57%) Cisco CUCM
3 2 (0.57%) Cisco UCCX
3 2 (0.57%) SCOM
3 2 (0.57%) Terraform
3 2 (0.57%) WSUS
4 1 (0.29%) Kubernetes
4 1 (0.29%) Opscode Chef
4 1 (0.29%) Puppet
4 1 (0.29%) Single Sign-On
4 1 (0.29%) vCenter Server
Vendors
1 192 (55.17%) Microsoft
2 51 (14.66%) Citrix
3 40 (11.49%) VMware
4 22 (6.32%) Apple
5 13 (3.74%) ServiceNow
6 12 (3.45%) iManage
7 11 (3.16%) Cisco
8 9 (2.59%) SolarWinds
9 7 (2.01%) Avaya
9 7 (2.01%) Intapp
10 5 (1.44%) Veeam
11 4 (1.15%) Bloomberg
11 4 (1.15%) Remedy
11 4 (1.15%) Reuters
11 4 (1.15%) SAP
12 3 (0.86%) Google
12 3 (0.86%) Ivanti
12 3 (0.86%) Mitel
12 3 (0.86%) MobileIron
12 3 (0.86%) Ruckus Wireless