Period
to 2 July 2020

The median annual salary for a Service Desk Analyst was £25,000 in advertised job vacancies during the 6 months to 2 July 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
UK
6 months to
2 Jul 2020
Same period 2019 Same period 2018
Rank 461 370 386
Rank change year-on-year -91 +16 +35
Permanent jobs requiring a Service Desk Analyst 439 1,225 1,443
As % of all permanent jobs advertised in the UK 0.56% 0.84% 0.82%
As % of the Job Titles category 0.58% 0.88% 0.85%
Number of salaries quoted 369 963 1,191
Median annual salary £25,000 £25,000 £24,000
Median salary % change year-on-year - +4.17% +2.13%
10th Percentile £19,000 £19,000 £18,000
90th Percentile £33,750 £35,000 £33,750
UK excluding London median annual salary £24,012 £22,600 £22,500
% change year-on-year +6.25% +0.44% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 75,098 139,935 169,791
% of permanent IT jobs with a recognized job title 95.12% 95.90% 96.30%
Number of salaries quoted 60,373 111,634 137,896
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +5.26%
10th Percentile £31,250 £28,250 £27,500
90th Percentile £87,500 £85,000 £80,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

Service Desk Analyst
Job Vacancy Trend

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Service Desk Analyst.

Salary trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Histogram

Salary distribution for jobs citing Service Desk Analyst over the 6 months to 2 July 2020.

Salary histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 6 months to 2 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -85 393 £25,500 +2.00% 41
UK excluding London -47 313 £24,012 +6.25% 38
London -43 111 £27,500 -8.33% 4
North of England +37 80 £23,250 +5.68% 15
South East -25 71 £25,000 +4.17% 3
Midlands +53 54 £26,530 +17.91% 6
East of England +47 40 £26,500 +12.77% 9
North West +41 39 £24,000 +6.67% 5
East Midlands +58 37 £27,500 +37.50% 2
South West +44 37 £25,500 +6.25% 4
Yorkshire +75 22 £23,000 +4.55% 10
North East +17 19 £23,250 +5.68%
West Midlands +33 17 £23,250 +3.33% 4
Scotland +74 16 £20,500 -8.89%
Wales +9 14 £20,000 +2.04% 1
Work from Home +44 4 £24,000 +4.35% 3
Northern Ireland +20 1 - -
Channel Islands - 1 £28,000 -

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 2 July 2020, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Desk Analyst in the job title.

1 238 (54.21%) Windows
2 194 (44.19%) Active Directory
3 191 (43.51%) Microsoft
4 177 (40.32%) ITIL
5 172 (39.18%) Office 365
6 138 (31.44%) Microsoft Office
7 101 (23.01%) Windows 10
7 101 (23.01%) Problem-Solving
8 96 (21.87%) SLA
9 64 (14.58%) Windows 7
10 63 (14.35%) Citrix
11 54 (12.30%) Windows Server
12 51 (11.62%) Incident Management
13 44 (10.02%) LAN
14 42 (9.57%) Analytical Skills
15 41 (9.34%) Microsoft Excel
16 40 (9.11%) MS Exchange
16 40 (9.11%) Service Delivery
17 39 (8.88%) WAN
18 38 (8.66%) Finance
18 38 (8.66%) SCCM
19 37 (8.43%) ITSM
20 35 (7.97%) Service Management
20 35 (7.97%) Law
21 33 (7.52%) Management Information System
21 33 (7.52%) ServiceNow
22 31 (7.06%) Legal
23 30 (6.83%) SQL
24 29 (6.61%) VPN
24 29 (6.61%) VMware

Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 40 (9.11%) MS Exchange
2 17 (3.87%) Skype for Business
3 13 (2.96%) SharePoint
4 12 (2.73%) Exchange Server 2010
5 9 (2.05%) Exchange Server 2013
6 5 (1.14%) IBM Notes
7 3 (0.68%) CMS
8 1 (0.23%) Confluence
Applications
1 138 (31.44%) Microsoft Office
2 41 (9.34%) Microsoft Excel
3 24 (5.47%) Microsoft PowerPoint
4 1 (0.23%) InfoPath
Business Applications
1 4 (0.91%) assyst
2 2 (0.46%) Remedy ITSM
3 1 (0.23%) Elite 3E
Cloud Services
1 172 (39.18%) Office 365
2 20 (4.56%) Azure
3 13 (2.96%) Azure Active Directory
4 7 (1.59%) OneDrive
5 6 (1.37%) Mimecast
6 4 (0.91%) AWS
6 4 (0.91%) Slack
7 2 (0.46%) Cloud Computing
8 1 (0.23%) Asana
8 1 (0.23%) Dynamics 365
8 1 (0.23%) G Suite
8 1 (0.23%) SaaS
Communications & Networking
1 44 (10.02%) LAN
2 39 (8.88%) WAN
3 29 (6.61%) VPN
4 27 (6.15%) DNS
5 23 (5.24%) Skype
5 23 (5.24%) TCP/IP
6 20 (4.56%) Firewall
7 18 (4.10%) DHCP
7 18 (4.10%) Remote Desktop
8 16 (3.64%) Wireless
9 11 (2.51%) VoIP
10 10 (2.28%) SAN
11 9 (2.05%) Wi-Fi
12 7 (1.59%) Cisco Wireless
13 6 (1.37%) Internet
14 4 (0.91%) Unified Communications
15 3 (0.68%) Ethernet
15 3 (0.68%) SSL
16 2 (0.46%) FTP
16 2 (0.46%) HTTP
Database & Business Intelligence
1 13 (2.96%) SQL Server
2 5 (1.14%) BusinessObjects
3 4 (0.91%) Oracle Database
4 2 (0.46%) Panintelligence
Development Applications
1 9 (2.05%) JIRA
2 1 (0.23%) SQL Server Management Studio (SSMS)
General
1 38 (8.66%) Finance
2 35 (7.97%) Law
3 31 (7.06%) Legal
4 16 (3.64%) Retail
5 15 (3.42%) Telecoms
6 10 (2.28%) Billing
6 10 (2.28%) Public Sector
7 9 (2.05%) Banking
8 8 (1.82%) Back Office
9 6 (1.37%) French Language
9 6 (1.37%) Games
10 5 (1.14%) Housing Association
10 5 (1.14%) Manufacturing
11 3 (0.68%) German Language
11 3 (0.68%) Spanish Language
12 2 (0.46%) Aerospace
12 2 (0.46%) Local Government
12 2 (0.46%) Social Housing
13 1 (0.23%) Automotive
13 1 (0.23%) Police
Libraries, Frameworks & Software Standards
1 1 (0.23%) XMPP
Miscellaneous
1 42 (9.57%) Analytical Skills
2 33 (7.52%) Management Information System
3 22 (5.01%) Self-Motivation
4 16 (3.64%) Video Conferencing
5 14 (3.19%) Smartphone
6 10 (2.28%) iPhone
7 9 (2.05%) Data Centre
8 8 (1.82%) FMCG
9 5 (1.14%) EPoS
9 5 (1.14%) Mobile App
9 5 (1.14%) NHS
10 4 (0.91%) Enterprise Software
10 4 (0.91%) iPad
11 3 (0.68%) AS400
11 3 (0.68%) User Experience
12 2 (0.46%) Analytical Mindset
12 2 (0.46%) Blackberry
12 2 (0.46%) Blog
12 2 (0.46%) LIMS
12 2 (0.46%) Renewable Energy
Operating Systems
1 238 (54.21%) Windows
2 101 (23.01%) Windows 10
3 64 (14.58%) Windows 7
4 54 (12.30%) Windows Server
5 26 (5.92%) Windows Server 2012
6 25 (5.69%) Android
7 23 (5.24%) Windows Server 2008
8 20 (4.56%) Apple iOS
9 18 (4.10%) Windows Server 2016
10 11 (2.51%) Linux
10 11 (2.51%) Windows 8
11 9 (2.05%) Mac OS
12 7 (1.59%) Mac OS X
12 7 (1.59%) Windows Server 2003
13 6 (1.37%) Unix
14 3 (0.68%) Windows Phone
14 3 (0.68%) Windows Vista
15 1 (0.23%) Windows Mobile
Processes & Methodologies
1 177 (40.32%) ITIL
2 101 (23.01%) Problem-Solving
3 51 (11.62%) Incident Management
4 40 (9.11%) Service Delivery
5 37 (8.43%) ITSM
6 35 (7.97%) Service Management
7 27 (6.15%) Mobile Device Management
8 23 (5.24%) Information Security
9 20 (4.56%) Information Security Management
9 20 (4.56%) ISMS
9 20 (4.56%) ITIL V3
9 20 (4.56%) Security Management
10 19 (4.33%) Problem Management
11 18 (4.10%) Time Management
12 17 (3.87%) Ticket Management
13 16 (3.64%) Line Management
13 16 (3.64%) Root Cause Analysis
14 15 (3.42%) Proactive Monitoring
15 13 (2.96%) Document Management
16 12 (2.73%) Continuous Improvement
Programming Languages
1 30 (6.83%) SQL
2 5 (1.14%) C
2 5 (1.14%) PowerShell
3 3 (0.68%) VB
3 3 (0.68%) VBScript
4 1 (0.23%) C++
4 1 (0.23%) Delphi
4 1 (0.23%) Java
4 1 (0.23%) T-SQL
Qualifications
1 27 (6.15%) Degree
2 24 (5.47%) Microsoft Certification
3 23 (5.24%) A+ Certification
4 20 (4.56%) ITIL Certification
5 10 (2.28%) Security Cleared
6 9 (2.05%) ITIL Foundation Certificate
7 8 (1.82%) SC Cleared
8 6 (1.37%) MOS
9 5 (1.14%) ECDL
9 5 (1.14%) MCSE
10 4 (0.91%) HND
10 4 (0.91%) MCDST
10 4 (0.91%) MCP
11 3 (0.68%) MCSA
12 2 (0.46%) Cisco Certification
12 2 (0.46%) Computer Science Degree
12 2 (0.46%) MCITP
13 1 (0.23%) CCNA
13 1 (0.23%) CCNP
Quality Assurance & Compliance
1 96 (21.87%) SLA
2 1 (0.23%) GDPR
2 1 (0.23%) ISO/IEC 20000
2 1 (0.23%) ISO/IEC 27001
2 1 (0.23%) Sarbanes-Oxley
System Software
1 194 (44.19%) Active Directory
2 14 (3.19%) VMware Infrastructure
3 13 (2.96%) XenApp
4 7 (1.59%) Hyper-V
4 7 (1.59%) vSphere
5 5 (1.14%) XenDesktop
6 4 (0.91%) Virtual Machines
7 3 (0.68%) Terminal Services
7 3 (0.68%) VMware Workstation
8 2 (0.46%) Virtual Desktop
8 2 (0.46%) VMware ESXi
9 1 (0.23%) Microsoft App-V
Systems Management
1 38 (8.66%) SCCM
2 3 (0.68%) AirWatch
2 3 (0.68%) Cisco CUCM
2 3 (0.68%) Microsoft Intune
2 3 (0.68%) NetBackup
3 2 (0.46%) ServiceCenter
4 1 (0.23%) Jamf Pro
4 1 (0.23%) WSUS
Vendors
1 191 (43.51%) Microsoft
2 63 (14.35%) Citrix
3 33 (7.52%) ServiceNow
4 29 (6.61%) VMware
5 26 (5.92%) HP
6 20 (4.56%) Apple
6 20 (4.56%) Cisco
7 17 (3.87%) Sony
8 14 (3.19%) Dell
8 14 (3.19%) Remedy
9 13 (2.96%) IBM
9 13 (2.96%) Sun
10 12 (2.73%) Adobe
11 7 (1.59%) NetApp
11 7 (1.59%) Oracle
12 6 (1.37%) Cognizant
12 6 (1.37%) Ivanti
13 5 (1.14%) iManage
13 5 (1.14%) Lotus
14 4 (0.91%) Juniper