The median annual salary for a Service Desk Analyst was £23,000 in advertised job vacancies during the 3 months to 28 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
UK
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 357 353 343
Rank change year-on-year -4 -10  
Permanent jobs requiring a Service Desk Analyst 694 962 1002
As % of all permanent IT jobs advertised in the UK 0.81% 0.93% 0.93%
As % of the Job Titles category 0.85% 0.96% 0.96%
Number of salaries quoted 586 822 854
Median salary £23,000 £24,000 £23,000
Median salary % change year-on-year -4.16% +4.34%  
90% offered a salary of more than £18,900 £19,000 £19,000
10% offered a salary of more than £32,500 £34,000 £32,500
UK excluding London median salary £22,500 £22,000 £22,000
% change year-on-year +2.27% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 82030 100201 104416
As % of all permanent IT job vacancies advertised in the UK 96.27% 96.37% 96.63%
Number of salaries quoted 68128 83906 85283
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Service Desk Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst.

Salary trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Histogram

The salary distribution of IT jobs citing Service Desk Analyst over the 3 months to 28 March 2017.

Salary histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 28 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +10 682 £23,000 -4.16% 57
London -39 211 £28,500 +1.78% 14
South East +30 166 £22,500 -2.17% 11
Surrey +56 77 £24,000 -2.04% 4
Yorkshire +10 65 £22,000 +2.32% 6
East of England +40 57 £26,750 +11.45% 5
North West -7 54 £22,500 +11.11% 6
South West +18 50 £25,000 +11.11% 4
West Midlands +25 44 £19,670 -6.33% 7
West Yorkshire +10 38 £22,500 -2.17% 5
City of London +25 35 £30,000 +11.11% 2
Leeds +29 33 £22,000 -6.38% 3
East Midlands -3 27 £21,000 -1.17% 3
Hampshire +15 25 £21,000 +10.52% 1
Berkshire +44 22 £21,500 -10.41% 2
Cambridgeshire +28 20 £25,800 +14.66% 1
Birmingham -1 20 £19,210 -12.68%
Buckinghamshire -2 20 £22,500 +2.27% 3
Manchester -35 20 £25,500 +24.39% 2
Bristol +13 19 £22,750 -5.20% 4
Milton Keynes +10 19 £22,500 +4.65% 3
Wiltshire +19 18 £25,000 +11.11%
Derbyshire +18 17 £21,000 +6.32%
Woking +22 16 £32,500 +25.00% 1
Guildford +24 15 £30,000 +7.14%
Cheshire +9 15 £20,000 +2.56% 3
Essex +22 14 £32,500 +51.16%
North Yorkshire +3 12 £22,500 +12.50% 1
Salisbury -2 12 £25,000 -12.66%
Chelmsford -4 12 £32,500 -4.41%

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 28 March 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Analyst in the job title.

1 903 (63.55%) Windows
2 740 (52.08%) Active Directory
3 704 (49.54%) Microsoft
4 647 (45.53%) ITIL
5 637 (44.83%) MS Office
6 517 (36.38%) Windows 7
7 452 (31.81%) MS Excel
8 370 (26.04%) SLA
9 323 (22.73%) Citrix
10 264 (18.58%) MS Exchange
11 238 (16.75%) Finance
12 210 (14.78%) Windows Server
13 199 (14.00%) Service Management
14 161 (11.33%) Law
15 156 (10.98%) VPN
16 134 (9.43%) Cisco
17 132 (9.29%) Legal
18 130 (9.15%) Blackberry
19 123 (8.66%) Windows 8
20 121 (8.52%) Incident Management
21 111 (7.81%) Office 365
21 111 (7.81%) Windows 10
22 106 (7.46%) Microsoft Certification
23 97 (6.83%) Service Delivery
23 97 (6.83%) Analytical Skills
24 96 (6.76%) TCP/IP
25 81 (5.70%) Ticket Management
26 79 (5.56%) ITIL Certification
27 78 (5.49%) ITSM
27 78 (5.49%) Degree

Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 264 (18.58%) MS Exchange
2 75 (5.28%) Exchange Server 2007
2 75 (5.28%) Exchange Server 2010
3 57 (4.01%) Blackberry Enterprise Server
4 52 (3.66%) SharePoint
5 20 (1.41%) Skype for Business
6 16 (1.13%) Exchange Server 2013
7 9 (0.63%) SharePoint 2010
8 8 (0.56%) Exchange Server 2003
9 7 (0.49%) IBM Notes
10 1 (0.070%) BizTalk Server
10 1 (0.070%) CMS
10 1 (0.070%) GroupWise
10 1 (0.070%) IIS
10 1 (0.070%) Oracle Workflow
10 1 (0.070%) SharePoint 2013
Applications
1 637 (44.83%) MS Office
2 452 (31.81%) MS Excel
3 31 (2.18%) MS PowerPoint
4 6 (0.42%) MS Visio
5 5 (0.35%) Spreadsheet
6 4 (0.28%) Adobe Creative Suite
7 2 (0.14%) MS Project
8 1 (0.070%) Acrobat
8 1 (0.070%) InfoPath
Business Applications
1 16 (1.13%) SAP Oil and Gas
2 5 (0.35%) Dynamics CRM
3 3 (0.21%) JDE OneWorld
3 3 (0.21%) PeopleSoft HRMS
4 2 (0.14%) Dynamics AX
4 2 (0.14%) Dynamics NAV
4 2 (0.14%) Remedy ITSM
4 2 (0.14%) thinkFolio
5 1 (0.070%) Dynamics GP
5 1 (0.070%) Eikon
5 1 (0.070%) Movex
5 1 (0.070%) Oracle Payroll
5 1 (0.070%) Visualfiles
Cloud Services
1 111 (7.81%) Office 365
2 37 (2.60%) Mimecast
3 5 (0.35%) Cloud Computing
4 4 (0.28%) Microsoft Azure
5 2 (0.14%) Amazon AWS
5 2 (0.14%) OneDrive
6 1 (0.070%) G Suite
6 1 (0.070%) SaaS
Communications & Networking
1 156 (10.98%) VPN
2 96 (6.76%) TCP/IP
3 76 (5.35%) WAN
4 75 (5.28%) LAN
5 63 (4.43%) DNS
6 56 (3.94%) DHCP
7 41 (2.89%) VoIP
8 35 (2.46%) Remote Desktop
9 34 (2.39%) Internet
10 24 (1.69%) Wi-Fi
11 16 (1.13%) Firewall
12 15 (1.06%) Skype
13 8 (0.56%) Intranet
13 8 (0.56%) Wireless
14 7 (0.49%) ADSL
15 6 (0.42%) SAN
15 6 (0.42%) VLAN
16 5 (0.35%) PABX
16 5 (0.35%) Unified Communications
17 4 (0.28%) LDAP
Database & Business Intelligence
1 17 (1.20%) SQL Server
2 5 (0.35%) MS Access
3 3 (0.21%) BusinessObjects Business Intelligence
3 3 (0.21%) Relational Database
3 3 (0.21%) SQL Server 2012
4 2 (0.14%) SQL Server Reporting Services
5 1 (0.070%) Oracle BI EE
5 1 (0.070%) Oracle Database
5 1 (0.070%) Oracle Discoverer
5 1 (0.070%) Oracle Reports
5 1 (0.070%) SQL Server 2008
5 1 (0.070%) SQL Server Integration Services
Development Applications
1 20 (1.41%) JIRA
General
1 238 (16.75%) Finance
2 161 (11.33%) Law
3 132 (9.29%) Legal
4 51 (3.59%) Telecoms
5 34 (2.39%) Banking
6 30 (2.11%) Manufacturing
7 27 (1.90%) German Language
8 25 (1.76%) Retail
9 24 (1.69%) Marketing
10 21 (1.48%) Back Office
11 18 (1.27%) French Language
12 16 (1.13%) Electronics
13 12 (0.84%) Front Office
14 11 (0.77%) Spanish Language
15 10 (0.70%) Investment Banking
16 8 (0.56%) Advertising
16 8 (0.56%) Dutch Language
17 7 (0.49%) Automotive
17 7 (0.49%) Italian Language
17 7 (0.49%) Publishing
Libraries, Frameworks & Software Standards
1 11 (0.77%) .NET
2 5 (0.35%) Software Packaging
3 3 (0.21%) ASP.NET
3 3 (0.21%) COM
3 3 (0.21%) jQuery
4 2 (0.14%) EDI
5 1 (0.070%) CSS
5 1 (0.070%) FIX Protocol
5 1 (0.070%) HTML
5 1 (0.070%) Middleware
Miscellaneous
1 130 (9.15%) Blackberry
2 97 (6.83%) Analytical Skills
3 57 (4.01%) iPhone
4 30 (2.11%) iPad
5 29 (2.04%) Management Information System
5 29 (2.04%) Video Conferencing
6 22 (1.55%) Smartphone
7 15 (1.06%) Computer Science
8 14 (0.99%) Fat Client
8 14 (0.99%) Thin Client
9 13 (0.91%) Virtual Team
10 12 (0.84%) Chip and PIN
10 12 (0.84%) Data Centre
11 10 (0.70%) BYOD
12 9 (0.63%) Client/Server
13 8 (0.56%) Enterprise Software
14 6 (0.42%) Data Protection Act
14 6 (0.42%) Enterprise Storage
15 5 (0.35%) Fintech
15 5 (0.35%) User Experience
Operating Systems
1 903 (63.55%) Windows
2 517 (36.38%) Windows 7
3 210 (14.78%) Windows Server
4 123 (8.66%) Windows 8
5 111 (7.81%) Windows 10
6 78 (5.49%) Windows Server 2008
7 68 (4.79%) Windows Server 2012
8 61 (4.29%) Windows XP
9 44 (3.10%) Android
10 32 (2.25%) Linux
11 28 (1.97%) Windows Server 2003
12 25 (1.76%) Apple iOS
12 25 (1.76%) Mac OS X
13 14 (0.99%) Unix
14 13 (0.91%) Mac OS
15 7 (0.49%) Windows Vista
16 5 (0.35%) Windows Phone
17 3 (0.21%) Windows NT
18 2 (0.14%) Windows Mobile
19 1 (0.070%) Windows 2000
Processes & Methodologies
1 647 (45.53%) ITIL
2 199 (14.00%) Service Management
3 121 (8.52%) Incident Management
4 97 (6.83%) Service Delivery
5 81 (5.70%) Ticket Management
6 78 (5.49%) ITSM
7 69 (4.86%) ITIL V3
8 55 (3.87%) Document Management
9 46 (3.24%) Problem Management
9 46 (3.24%) Virtual Environments
10 45 (3.17%) Case Management
10 45 (3.17%) Time Management
11 34 (2.39%) CRM
12 26 (1.83%) Business Intelligence
12 26 (1.83%) Change Management
13 23 (1.62%) Wealth Management
14 21 (1.48%) Asset Management
14 21 (1.48%) Mobile Device Management
15 20 (1.41%) Data Protection
15 20 (1.41%) Workflow
Programming Languages
1 59 (4.15%) SQL
2 32 (2.25%) C
3 4 (0.28%) C#
4 2 (0.14%) PowerShell
5 1 (0.070%) Java
5 1 (0.070%) PL/SQL
Qualifications
1 106 (7.46%) Microsoft Certification
2 79 (5.56%) ITIL Certification
3 78 (5.49%) Degree
4 45 (3.17%) MCP
5 33 (2.32%) MCSE
6 32 (2.25%) MCDST
6 32 (2.25%) Security Cleared
7 29 (2.04%) MOS
8 25 (1.76%) MCSA
9 19 (1.34%) SC Cleared
10 18 (1.27%) Cisco Certification
11 16 (1.13%) CCNA
12 15 (1.06%) MCITP
13 13 (0.91%) A+ Certification
14 12 (0.84%) ITIL Foundation Certificate
15 9 (0.63%) DBS Check
15 9 (0.63%) GNVQ
16 8 (0.56%) HND
17 7 (0.49%) DV Cleared
18 6 (0.42%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 370 (26.04%) SLA
2 11 (0.77%) QA
3 5 (0.35%) ISO 9001
4 4 (0.28%) Data Quality
5 3 (0.21%) Sarbanes-Oxley
6 2 (0.14%) ISO/IEC 27001
7 1 (0.070%) Disclosure Scotland
7 1 (0.070%) ISO22301
System Software
1 740 (52.08%) Active Directory
2 46 (3.24%) XenApp
3 33 (2.32%) VMware Infrastructure
4 21 (1.48%) Hyper-V
5 14 (0.99%) XenDesktop
6 11 (0.77%) Virtual Servers
7 8 (0.56%) Terminal Services
8 7 (0.49%) BlackBerry Internet Service
8 7 (0.49%) Microsoft App-V
9 2 (0.14%) Terminal Server
9 2 (0.14%) UAG
9 2 (0.14%) VMware Workstation
10 1 (0.070%) Citrix Presentation Server
10 1 (0.070%) NDS
10 1 (0.070%) NetIQ eDirectory
10 1 (0.070%) VMware ESX
10 1 (0.070%) vSphere
Systems Management
1 75 (5.28%) SCCM
2 11 (0.77%) AirWatch
3 9 (0.63%) XenMobile
4 6 (0.42%) SCOM
4 6 (0.42%) Systems Management Server (SMS)
5 5 (0.35%) Backup Exec
5 5 (0.35%) DameWare
5 5 (0.35%) ServiceCenter
6 3 (0.21%) OpenView
6 3 (0.21%) OVSD
7 2 (0.14%) Microsoft Data Protection Manager
7 2 (0.14%) Norton AntiVirus
7 2 (0.14%) WSUS
8 1 (0.070%) Jamf Pro
8 1 (0.070%) Microsoft Intune
8 1 (0.070%) Nagios
8 1 (0.070%) Symantec Enterprise Vault
8 1 (0.070%) Tivoli
Vendors
1 704 (49.54%) Microsoft
2 323 (22.73%) Citrix
3 134 (9.43%) Cisco
4 77 (5.42%) VMware
5 62 (4.36%) iManage
6 51 (3.59%) Apple
7 48 (3.38%) SAP
8 41 (2.89%) Mitel
9 36 (2.53%) Bomgar
10 33 (2.32%) Remedy
11 26 (1.83%) LANDesk
11 26 (1.83%) ServiceNow
12 23 (1.62%) HP
13 20 (1.41%) Avaya
13 20 (1.41%) Symantec
14 16 (1.13%) Dell
15 15 (1.06%) Bloomberg
15 15 (1.06%) Polycom
16 13 (0.91%) Adobe
16 13 (0.91%) RedPrairie
Warrington, Cheshire
Ascent People Ltd
Salary: £19000 - £22000 per annum + Benefits
Posted: 20 hours ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £20000 - £25000 per annum
Posted: 22 hours ago
Woking, Surrey
Involved Solutions Ltd
Salary: £30000 per annum
Posted: 15 hours ago
Borehamwood, Hertfordshire
Devonshire Hayes Recruitment Specialists Ltd
Salary: From £22,000 to £25,000 per annum
Posted: 21 hours ago
London
Information Technology Services
Salary: £30k - 35k per year
Posted: 23 hours ago
City, London
Harrington Starr
Salary: £25000 - £35000 per annum
Posted: 2 days ago
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £20000 - £25000 per annum + ben+on call allow
Posted: Yesterday
Reading, Berkshire
Colston Consulting
Salary: £24000 - £26000 per annum, Benefits Benefits
Posted: 3 days ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £20000 - £25000 per annum + Excellent Benefits
Posted: 4 days ago
West London
CPS Group UK
Salary: £28000 - £30000 per annum + competitive bonus package
Posted: 3 days ago
London
Spencer Rose
Salary: Up to £25,000 per annum
Posted: 6 days ago
Brighouse, West Yorkshire
Fruition IT Resources Limited
Salary: £18000 - £20000 per annum
Posted: 3 days ago
Kent
Aesica Pharmaceuticals
Salary: Competitive
Posted: 3 days ago
Cambridge, Cambridgeshire
Tec Partners
Salary: £20000.00 - £26000.00 per annum
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Plan-Net
Salary: Unspecified Competitive rate
Posted: 4 days ago
Bristol, Avon
Harvey Nash plc
Salary: £25000 - £27000 per annum
Posted: 4 days ago
Farnham, Surrey
Redrock Consulting Ltd
Salary: £16000 - £28000 per annum + training, progression
Posted: 6 days ago
Alderley Edge, Cheshire
Hiring People
Salary: Competitive salary
Posted: 3 days ago
London
Marcus Donald People
Salary: £30000 - £35000 per annum
Posted: 3 days ago
Castleford, West Yorkshire
Davanti Solutions
Salary: From £15,000 to £16,000 per annum
Posted: 6 days ago
London
Plan-Net
Salary: Unspecified Competitive rate
Posted: 4 days ago
City, London
Premier IT
Salary: £24000 - £30000 per annum
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Plan-Net
Salary: Competitive rate
Posted: 5 days ago
Milton Keynes, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £16,000 to £18,000 per annum + excellent benefits
Posted: 3 days ago
Cardiff, South Glamorgan
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £21000.00 per annum + Benefits
Posted: 5 days ago
Wilmslow, Cheshire
Sanderson
Salary: £18000 - £21000 per annum
Posted: 6 days ago
Knaresborough, North Yorkshire
Senitor Associates
Salary: £23000 - £30000 per annum
Posted: 4 days ago
Bristol, Avon
Bluetownonline
Posted: 4 days ago
Leeds, West Yorkshire
Mortimer Spinks
Posted: 5 days ago
London
Burns Sheehan
Salary: £25000 - £29000 per annum
Posted: 6 days ago