Period
to 19 September 2019

The median annual salary for a Service Desk Analyst was £25,000 in advertised job vacancies during the 6 months to 19 September 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
UK
6 months to
19 Sep 2019
Same period 2018 Same period 2017
Rank 328 385 440
Rank change year-on-year +57 +55 -101
Permanent jobs requiring a Service Desk Analyst 1,349 1,398 1,274
As % of all permanent IT jobs advertised in the UK 0.95% 0.83% 0.72%
As % of the Job Titles category 1.00% 0.87% 0.75%
Number of salaries quoted 1,018 1,131 1,040
UK median annual salary £25,000 £23,000 £23,500
Median salary % change year-on-year +8.70% -2.13% -2.08%
10th Percentile £19,000 £18,000 £18,250
90th Percentile £35,000 £33,750 £33,750
UK excluding London median annual salary £23,000 £22,000 £22,500
% change year-on-year +4.55% -2.22% +2.27%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 135,358 160,847 170,384
% of permanent IT jobs with a recognized job title 95.77% 96.06% 96.03%
Number of salaries quoted 107,742 129,610 136,592
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,000 £27,500 £27,500
90th Percentile £85,000 £82,500 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Service Desk Analyst
Job Vacancy Trend

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst.

Salary trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Histogram

The salary distribution of IT jobs citing Service Desk Analyst over the 6 months to 19 September 2019.

Salary histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 6 months to 19 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +75 1,295 £25,000 +6.38% 217
UK excluding London +40 953 £23,000 +4.55% 187
London +68 373 £30,000 +7.14% 42
South East +89 334 £25,000 +6.95% 52
North of England -42 232 £22,500 +7.14% 52
South West +37 143 £24,000 +9.09% 15
North West +6 134 £22,500 +4.65% 32
Midlands +49 128 £22,000 +2.33% 25
East of England +51 87 £23,500 +6.82% 31
Yorkshire -16 83 £22,500 +15.38% 18
West Midlands +29 66 £22,500 +2.27% 14
East Midlands +22 62 £22,000 +4.76% 11
Wales +12 17 £23,750 +7.95% 8
North East +9 15 £22,000 +4.76% 2
Scotland -16 14 £19,000 -17.39% 3
Northern Ireland -5 3 £16,500 -44.07% 1

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 September 2019, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Desk Analyst in the job title.

1 784 (58.12%) Windows
2 627 (46.48%) Active Directory
3 613 (45.44%) Microsoft
4 612 (45.37%) ITIL
5 478 (35.43%) Microsoft Office
6 377 (27.95%) SLA
7 344 (25.50%) Office 365
8 343 (25.43%) Windows 7
9 338 (25.06%) Windows 10
10 264 (19.57%) Problem-Solving
11 197 (14.60%) Citrix
12 162 (12.01%) Service Management
13 149 (11.05%) Windows Server
14 147 (10.90%) Finance
15 143 (10.60%) Management Information System
16 137 (10.16%) Law
17 136 (10.08%) MS Exchange
18 126 (9.34%) Incident Management
19 125 (9.27%) LAN
20 119 (8.82%) WAN
21 117 (8.67%) ITSM
22 115 (8.52%) Information Security
23 107 (7.93%) Ticket Management
24 106 (7.86%) ISMS
25 104 (7.71%) Information Security Management
25 104 (7.71%) Security Management
26 103 (7.64%) Degree
27 91 (6.75%) Legal
28 90 (6.67%) Service Delivery
29 86 (6.38%) SCCM

Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 136 (10.08%) MS Exchange
2 48 (3.56%) SharePoint
3 28 (2.08%) Skype for Business
4 25 (1.85%) Exchange Server 2010
5 22 (1.63%) IBM Notes
6 19 (1.41%) Exchange Server 2013
7 9 (0.67%) Exchange Server 2007
8 8 (0.59%) CMS
9 5 (0.37%) SharePoint 2010
10 4 (0.30%) Quickr
11 2 (0.15%) Alfresco
11 2 (0.15%) Blackberry Enterprise Server
12 1 (0.074%) IIS
Applications
1 478 (35.43%) Microsoft Office
2 54 (4.00%) Microsoft Excel
3 42 (3.11%) Microsoft PowerPoint
4 19 (1.41%) MS Visio
5 5 (0.37%) Acrobat
6 2 (0.15%) 3ds Max
6 2 (0.15%) MicroStation
7 1 (0.074%) Microsoft Project
7 1 (0.074%) Revit
Business Applications
1 11 (0.82%) Remedy ITSM
2 7 (0.52%) SAP Hybris
3 6 (0.44%) Sage X3
4 5 (0.37%) Dynamics CRM
5 4 (0.30%) Dynamics AX
6 3 (0.22%) assyst
6 3 (0.22%) Carpe Diem
6 3 (0.22%) Elite 3E
Cloud Services
1 344 (25.50%) Office 365
2 19 (1.41%) Azure
3 10 (0.74%) AWS
3 10 (0.74%) Cloud Computing
4 5 (0.37%) G Suite
4 5 (0.37%) Mimecast
5 3 (0.22%) OneDrive
6 2 (0.15%) Adobe Creative Cloud
7 1 (0.074%) Amazon CloudWatch
7 1 (0.074%) Amazon S3
7 1 (0.074%) Azure Active Directory
7 1 (0.074%) SaaS
7 1 (0.074%) Yammer
Communications & Networking
1 125 (9.27%) LAN
2 119 (8.82%) WAN
3 84 (6.23%) TCP/IP
4 58 (4.30%) DHCP
5 57 (4.23%) VoIP
6 54 (4.00%) DNS
7 52 (3.85%) VPN
8 33 (2.45%) Skype
9 31 (2.30%) Wireless
10 30 (2.22%) Internet
11 23 (1.70%) Firewall
12 22 (1.63%) Broadband
13 21 (1.56%) Remote Desktop
14 15 (1.11%) IP Telephony
15 13 (0.96%) Wi-Fi
16 12 (0.89%) ADSL
16 12 (0.89%) VLAN
17 10 (0.74%) NAS
18 8 (0.59%) DSL
18 8 (0.59%) Extranet
Database & Business Intelligence
1 35 (2.59%) SQL Server
2 7 (0.52%) Oracle Database
3 4 (0.30%) SQL Server 2014
4 2 (0.15%) SQL Server 2012
5 1 (0.074%) Big Data
5 1 (0.074%) PostgreSQL
5 1 (0.074%) RDBMS
5 1 (0.074%) Relational Database
5 1 (0.074%) SQL Server Reporting Services
Development Applications
1 11 (0.82%) JIRA
2 2 (0.15%) Hudson
3 1 (0.074%) MSI
General
1 147 (10.90%) Finance
2 137 (10.16%) Law
3 91 (6.75%) Legal
4 59 (4.37%) Telecoms
5 58 (4.30%) Retail
6 47 (3.48%) Public Sector
7 24 (1.78%) Banking
8 22 (1.63%) Marketing
9 19 (1.41%) Manufacturing
10 12 (0.89%) Back Office
10 12 (0.89%) Local Government
11 11 (0.82%) Spanish Language
12 10 (0.74%) Aerospace
12 10 (0.74%) Electronics
13 9 (0.67%) Financial Institution
13 9 (0.67%) Games
14 8 (0.59%) Billing
14 8 (0.59%) French Language
14 8 (0.59%) Publishing
15 7 (0.52%) Italian Language
Libraries, Frameworks & Software Standards
1 5 (0.37%) XMPP
2 2 (0.15%) Middleware
3 1 (0.074%) .NET
3 1 (0.074%) HTML
3 1 (0.074%) OLE
3 1 (0.074%) Software Packaging
3 1 (0.074%) Web Services
Miscellaneous
1 143 (10.60%) Management Information System
2 82 (6.08%) Analytical Skills
2 82 (6.08%) Self-Motivation
3 53 (3.93%) Video Conferencing
4 40 (2.97%) iPhone
5 32 (2.37%) Blackberry
6 31 (2.30%) Smartphone
7 23 (1.70%) Driving Licence
8 18 (1.33%) EPoS
9 17 (1.26%) iPad
10 12 (0.89%) Smart Meter
11 11 (0.82%) Data Centre
11 11 (0.82%) Hedge funds
12 10 (0.74%) Fat Client
12 10 (0.74%) Thin Client
13 9 (0.67%) Greenfield Project
14 8 (0.59%) e-Learning
15 7 (0.52%) Handset
15 7 (0.52%) Replication
16 6 (0.44%) Enterprise Software
Operating Systems
1 784 (58.12%) Windows
2 343 (25.43%) Windows 7
3 338 (25.06%) Windows 10
4 149 (11.05%) Windows Server
5 80 (5.93%) Android
6 69 (5.11%) Apple iOS
7 61 (4.52%) Windows Server 2012
8 40 (2.97%) Windows Server 2008
9 39 (2.89%) Windows 8
10 37 (2.74%) Linux
11 36 (2.67%) Windows XP
12 26 (1.93%) Unix
13 23 (1.70%) Mac OS
14 16 (1.19%) Mac OS X
14 16 (1.19%) Windows 2000
15 15 (1.11%) Windows Server 2003
16 4 (0.30%) Windows Mobile
17 1 (0.074%) MVS
17 1 (0.074%) Windows Phone
Processes & Methodologies
1 612 (45.37%) ITIL
2 264 (19.57%) Problem-Solving
3 162 (12.01%) Service Management
4 126 (9.34%) Incident Management
5 117 (8.67%) ITSM
6 115 (8.52%) Information Security
7 107 (7.93%) Ticket Management
8 106 (7.86%) ISMS
9 104 (7.71%) Information Security Management
9 104 (7.71%) Security Management
10 90 (6.67%) Service Delivery
11 79 (5.86%) Document Management
12 76 (5.63%) Mobile Device Management
13 70 (5.19%) Proactive Monitoring
14 43 (3.19%) Time Management
15 35 (2.59%) Line Management
16 31 (2.30%) Continuous Improvement
16 31 (2.30%) Problem Management
17 29 (2.15%) Mentoring
18 27 (2.00%) Asset Management
Programming Languages
1 59 (4.37%) SQL
2 23 (1.70%) PowerShell
3 17 (1.26%) C
4 6 (0.44%) Java
4 6 (0.44%) VBScript
5 1 (0.074%) C#
5 1 (0.074%) JavaScript
5 1 (0.074%) Perl
Qualifications
1 103 (7.64%) Degree
2 82 (6.08%) Microsoft Certification
3 75 (5.56%) ITIL Certification
4 65 (4.82%) Security Cleared
5 43 (3.19%) MCP
6 40 (2.97%) A+ Certification
7 31 (2.30%) ITIL Foundation Certificate
8 25 (1.85%) SC Cleared
9 17 (1.26%) DV Cleared
9 17 (1.26%) MCSE
10 16 (1.19%) MCSA
11 13 (0.96%) DBS Check
12 9 (0.67%) Computer Science Degree
13 7 (0.52%) CCNA
13 7 (0.52%) Cisco Certification
14 6 (0.44%) MCDST
15 3 (0.22%) GNVQ
15 3 (0.22%) Master's Degree
15 3 (0.22%) MCSD
15 3 (0.22%) Network+ Certification
Quality Assurance & Compliance
1 377 (27.95%) SLA
2 3 (0.22%) ISO/IEC 27001
2 3 (0.22%) QA
3 1 (0.074%) ISO 22301
3 1 (0.074%) ISO 9001
3 1 (0.074%) ISO/IEC 20000
3 1 (0.074%) ITGC
3 1 (0.074%) Sarbanes-Oxley
System Software
1 627 (46.48%) Active Directory
2 41 (3.04%) VMware Infrastructure
3 26 (1.93%) Hyper-V
4 17 (1.26%) Virtual Desktop
5 16 (1.19%) XenApp
6 15 (1.11%) XenDesktop
7 9 (0.67%) Terminal Services
8 6 (0.44%) VMware Workstation
9 2 (0.15%) MetaFrame
9 2 (0.15%) Terminal Server
9 2 (0.15%) Virtual Machines
9 2 (0.15%) VMware ESXi
10 1 (0.074%) Citrix Hypervisor
10 1 (0.074%) vSphere
Systems Management
1 86 (6.38%) SCCM
2 10 (0.74%) WSUS
3 6 (0.44%) AirWatch
3 6 (0.44%) Control-M
4 5 (0.37%) Microsoft Intune
4 5 (0.37%) NetBackup
4 5 (0.37%) vCenter Server
5 4 (0.30%) MIMEsweeper
6 3 (0.22%) Cisco CUCM
7 2 (0.15%) Cisco UCCX
7 2 (0.15%) Jamf Pro
7 2 (0.15%) Norton AntiVirus
8 1 (0.074%) DameWare
8 1 (0.074%) SCOM
8 1 (0.074%) Symantec Endpoint Protection
8 1 (0.074%) Systems Management Server (SMS)
8 1 (0.074%) Tivoli
8 1 (0.074%) Tivoli Storage Manager
8 1 (0.074%) WMI
8 1 (0.074%) ZENworks
Vendors
1 613 (45.44%) Microsoft
2 197 (14.60%) Citrix
3 84 (6.23%) ServiceNow
4 77 (5.71%) Sony
5 68 (5.04%) Apple
6 64 (4.74%) Cisco
7 62 (4.60%) VMware
8 50 (3.71%) iManage
9 35 (2.59%) Adobe
10 28 (2.08%) SAP
11 27 (2.00%) HP
12 24 (1.78%) Remedy
13 22 (1.63%) Oracle
14 21 (1.56%) Lotus
15 16 (1.19%) Samsung
16 12 (0.89%) Mitel
17 10 (0.74%) LexisNexis
18 8 (0.59%) Avaya
18 8 (0.59%) Polycom
18 8 (0.59%) Virgin Media