Service Desk Analyst
UK

The median Service Desk Analyst salary in the UK is £27,000 per year according to job vacancies posted during the 6 months to 29 November 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
29 Nov 2023
Same period 2022 Same period 2021
Rank 428 422 485
Rank change year-on-year -6 +63 +20
Permanent jobs requiring a Service Desk Analyst 328 968 836
As % of all permanent jobs advertised in the UK 0.61% 0.77% 0.65%
As % of the Job Titles category 0.63% 0.81% 0.68%
Number of salaries quoted 289 687 696
10th Percentile £21,250 £21,250 £20,250
25th Percentile £23,500 £23,500 £22,000
Median annual salary (50th Percentile) £27,000 £27,000 £25,000
Median % change year-on-year - +8.00% +2.04%
75th Percentile £33,000 £32,393 £29,750
90th Percentile £40,000 £38,450 £35,000
UK excluding London median annual salary £26,000 £26,000 £24,000
% change year-on-year - +8.33% +2.13%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 51,668 119,945 122,710
% of permanent jobs with a recognized job title 95.49% 95.32% 95.07%
Number of salaries quoted 37,837 75,409 83,805
10th Percentile £31,250 £32,750 £32,000
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £97,750 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

Service Desk Analyst
Job Vacancy Trend

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Service Desk Analyst.

Salary trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Histogram

Salary distribution for jobs citing Service Desk Analyst over the 6 months to 29 November 2023.

Salary histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 6 months to 29 November 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -20 315 £27,250 -0.91% 122
UK excluding London -63 237 £26,000 - 121
London +165 89 £34,057 +4.79% 7
North of England +44 85 £26,108 +4.07% 32
Work from Home +76 69 £26,216 -4.67% 36
South East +22 60 £26,500 - 25
Yorkshire +74 52 £24,150 -5.92% 13
Midlands +14 42 £25,000 +4.17% 14
West Midlands +41 31 £24,500 +2.08% 10
North West +31 29 £26,216 +3.06% 17
South West -9 20 £27,000 +2.86% 20
East of England +74 19 £25,000 -6.54% 25
East Midlands +6 11 £27,500 +15.79% 4
Scotland +36 8 £23,000 +15.00% 6
North East +43 4 £24,658 +2.74% 2
Northern Ireland +30 3 £27,500 -5.17% 1

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 29 November 2023, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Desk Analyst in the job title.

1 218 (66.46%) Windows
2 170 (51.83%) Active Directory
3 167 (50.91%) Microsoft 365
4 162 (49.39%) Microsoft
5 138 (42.07%) Social Skills
6 136 (41.46%) Customer Service
7 130 (39.63%) Windows 10
8 116 (35.37%) Microsoft Office
9 109 (33.23%) ITIL
10 92 (28.05%) SLA
11 91 (27.74%) Problem-Solving
12 55 (16.77%) ITSM
13 54 (16.46%) Azure
14 49 (14.94%) Service Management
15 45 (13.72%) Degree
16 41 (12.50%) ServiceNow
16 41 (12.50%) Finance
17 40 (12.20%) Windows Server
18 38 (11.59%) Analytical Skills
19 34 (10.37%) Incident Management
20 33 (10.06%) SCCM
21 32 (9.76%) Microsoft Intune
22 31 (9.45%) LAN
23 30 (9.15%) VPN
24 29 (8.84%) Law
25 28 (8.54%) WAN
26 26 (7.93%) Microsoft Certification
26 26 (7.93%) TCP/IP
27 25 (7.62%) Citrix
28 24 (7.32%) Management Information System

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (6.10%) SharePoint
2 9 (2.74%) MS Exchange
3 3 (0.91%) CMS
4 1 (0.30%) Exchange Server 2010
4 1 (0.30%) Exchange Server 2013
4 1 (0.30%) Skype for Business
Applications
1 116 (35.37%) Microsoft Office
2 13 (3.96%) Microsoft Excel
3 5 (1.52%) Chatbot
4 1 (0.30%) Acrobat
4 1 (0.30%) MS Visio
4 1 (0.30%) Photoshop
Business Applications
1 4 (1.22%) assyst
2 3 (0.91%) Elite 3E
Cloud Services
1 167 (50.91%) Microsoft 365
2 54 (16.46%) Azure
3 18 (5.49%) Entra ID
4 10 (3.05%) Mimecast
5 8 (2.44%) AWS
6 5 (1.52%) OneDrive
7 4 (1.22%) WhatsApp
8 3 (0.91%) GCP
8 3 (0.91%) Power Automate
9 2 (0.61%) Google Drive
9 2 (0.61%) Google Workspace
10 1 (0.30%) Amazon EC2
10 1 (0.30%) Cloud Computing
10 1 (0.30%) SaaS
10 1 (0.30%) WeChat
Communications & Networking
1 31 (9.45%) LAN
2 30 (9.15%) VPN
3 28 (8.54%) WAN
4 26 (7.93%) TCP/IP
5 21 (6.40%) DHCP
6 18 (5.49%) Remote Desktop
7 17 (5.18%) Wireless
8 16 (4.88%) DNS
9 15 (4.57%) Firewall
10 11 (3.35%) VoIP
11 3 (0.91%) Broadband
11 3 (0.91%) Internet
11 3 (0.91%) NAS
11 3 (0.91%) SAN
12 2 (0.61%) ADSL
12 2 (0.61%) VLAN
12 2 (0.61%) WebEx
12 2 (0.61%) Wi-Fi
13 1 (0.30%) Intrusion Detection
13 1 (0.30%) Skype
Database & Business Intelligence
1 3 (0.91%) MySQL
1 3 (0.91%) SQL Server
2 1 (0.30%) Amazon RDS
Development Applications
1 7 (2.13%) JIRA
General
1 138 (42.07%) Social Skills
2 41 (12.50%) Finance
3 38 (11.59%) Analytical Skills
4 29 (8.84%) Law
5 23 (7.01%) Retail
6 18 (5.49%) Inclusion and Diversity
7 16 (4.88%) Legal
8 10 (3.05%) Public Sector
9 7 (2.13%) Organisational Skills
10 6 (1.83%) Telecoms
11 5 (1.52%) German Language
12 4 (1.22%) Financial Institution
13 3 (0.91%) Banking
13 3 (0.91%) Manufacturing
13 3 (0.91%) Presentation Skills
14 2 (0.61%) Digital Economy
14 2 (0.61%) French Language
14 2 (0.61%) Games
15 1 (0.30%) Dutch Language
15 1 (0.30%) Norwegian Language
Libraries, Frameworks & Software Standards
1 2 (0.61%) EDI
2 1 (0.30%) XML
Miscellaneous
1 24 (7.32%) Management Information System
2 21 (6.40%) Video Conferencing
3 16 (4.88%) Onboarding
4 10 (3.05%) Driving Licence
5 9 (2.74%) NHS
6 7 (2.13%) Self-Motivation
7 4 (1.22%) Hedge funds
7 4 (1.22%) Life Science
7 4 (1.22%) Mobile Computing
7 4 (1.22%) Smartphone
8 3 (0.91%) Client/Server
8 3 (0.91%) CMDB
8 3 (0.91%) Handset
8 3 (0.91%) iPhone
9 2 (0.61%) Blackberry
9 2 (0.61%) BYOD
9 2 (0.61%) Mobile App
9 2 (0.61%) Renewable Energy
10 1 (0.30%) Analytical Mindset
10 1 (0.30%) Housing Association
Operating Systems
1 218 (66.46%) Windows
2 130 (39.63%) Windows 10
3 40 (12.20%) Windows Server
4 21 (6.40%) Windows Server 2016
4 21 (6.40%) Windows Server 2019
5 17 (5.18%) Windows 8
5 17 (5.18%) Windows Server 2012
6 16 (4.88%) Apple iOS
7 14 (4.27%) Windows 7
8 9 (2.74%) Linux
8 9 (2.74%) Mac OS
9 8 (2.44%) Android
10 3 (0.91%) Windows Server 2003
11 2 (0.61%) Mac OS X
11 2 (0.61%) Windows Mobile
12 1 (0.30%) Ubuntu
12 1 (0.30%) Windows Server 2008
Processes & Methodologies
1 136 (41.46%) Customer Service
2 109 (33.23%) ITIL
3 91 (27.74%) Problem-Solving
4 55 (16.77%) ITSM
5 49 (14.94%) Service Management
6 34 (10.37%) Incident Management
7 22 (6.71%) Service Delivery
8 21 (6.40%) Continuous Improvement
9 19 (5.79%) Mobile Device Management
10 17 (5.18%) Collaborative Working
11 11 (3.35%) Computer Science
11 11 (3.35%) Customer Experience
11 11 (3.35%) Mentoring
11 11 (3.35%) Problem Management
12 8 (2.44%) Line Management
12 8 (2.44%) Project Management
12 8 (2.44%) Ticket Management
13 7 (2.13%) CRM
13 7 (2.13%) Performance Management
14 6 (1.83%) Time Management
Programming Languages
1 6 (1.83%) PowerShell
2 5 (1.52%) SQL
Qualifications
1 45 (13.72%) Degree
2 26 (7.93%) Microsoft Certification
3 23 (7.01%) Security Cleared
4 20 (6.10%) SC Cleared
5 14 (4.27%) A+ Certification
6 11 (3.35%) MCITP
7 8 (2.44%) ITIL Certification
8 7 (2.13%) ITIL Foundation Certificate
8 7 (2.13%) Network+ Certification
9 6 (1.83%) MCSA
9 6 (1.83%) MCSE
10 5 (1.52%) CompTIA Security+
10 5 (1.52%) DV Cleared
11 4 (1.22%) CTC Cleared
11 4 (1.22%) MCP
12 3 (0.91%) Computer Science Degree
12 3 (0.91%) DBS Check
13 2 (0.61%) CCNA
13 2 (0.61%) CIPD
13 2 (0.61%) Cisco Certification
Quality Assurance & Compliance
1 92 (28.05%) SLA
2 3 (0.91%) GDPR
2 3 (0.91%) ISO/IEC 27001
3 1 (0.30%) Cyber Essentials
3 1 (0.30%) ISO 22301
3 1 (0.30%) ISO 9001
3 1 (0.30%) ITGC
3 1 (0.30%) PCI DSS
3 1 (0.30%) Sarbanes-Oxley
System Software
1 170 (51.83%) Active Directory
2 17 (5.18%) VMware Infrastructure
3 4 (1.22%) XenApp
4 3 (0.91%) vCloud
5 2 (0.61%) Virtual Desktop
6 1 (0.30%) Firmware
6 1 (0.30%) Hyper-V
6 1 (0.30%) vSphere
6 1 (0.30%) XenDesktop
Systems Management
1 33 (10.06%) SCCM
2 32 (9.76%) Microsoft Intune
3 9 (2.74%) SCOM
3 9 (2.74%) SCSM
4 4 (1.22%) ServiceCenter
5 1 (0.30%) AirWatch
5 1 (0.30%) Icinga
5 1 (0.30%) Jamf Pro
5 1 (0.30%) Symantec Enterprise Vault
5 1 (0.30%) Systems Management Server (SMS)
Vendors
1 162 (49.39%) Microsoft
2 41 (12.50%) ServiceNow
3 25 (7.62%) Citrix
4 17 (5.18%) Apple
4 17 (5.18%) VMware
5 11 (3.35%) Snow
5 11 (3.35%) SolarWinds
6 10 (3.05%) HP
7 9 (2.74%) ConnectWise
7 9 (2.74%) Intapp
7 9 (2.74%) N-able
7 9 (2.74%) Sophos
8 8 (2.44%) Cisco
8 8 (2.44%) iManage
9 5 (1.52%) Adobe
10 3 (0.91%) Google
10 3 (0.91%) Ivanti
10 3 (0.91%) Verint
11 2 (0.61%) Infor
11 2 (0.61%) Mitel