Period
to 23 November 2017

The median annual salary for a Service Desk Analyst was £23,500 in advertised job vacancies during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
UK
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 412 338 392
Rank change year-on-year -74 +54 -30
Permanent jobs requiring a Service Desk Analyst 1327 1769 1748
As % of all permanent IT jobs advertised in the UK 0.74% 0.93% 0.80%
As % of the Job Titles category 0.77% 0.97% 0.83%
Number of salaries quoted 1085 1483 1527
UK median annual salary £23,500 £23,500 £23,000
Median salary % change year-on-year - +2.17% -
10th Percentile £18,500 £18,500 £18,000
90th Percentile £33,750 £34,500 £33,750
UK excluding London median annual salary £22,000 £22,000 £21,500
% change year-on-year - +2.33% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 172559 183130 209788
% of permanent IT jobs with a recognized job title 95.79% 96.48% 96.46%
Number of salaries quoted 138476 153185 174290
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,000
% change year-on-year - +3.66% +2.50%

Service Desk Analyst
Job Vacancy Trend

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst.

Salary trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Histogram

The salary distribution of IT jobs citing Service Desk Analyst over the 6 months to 23 November 2017.

Salary histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -64 1278 £23,500 -1.05% 71
UK excluding London -27 880 £22,000 - 51
London -116 416 £28,000 -6.67% 22
South East +19 344 £22,500 - 15
North of England -23 214 £21,500 - 13
Midlands -4 154 £20,000 -4.76% 9
West Midlands +27 104 £20,000 -2.44% 7
North West +12 92 £22,000 -2.22% 6
Yorkshire -54 81 £20,000 -6.98% 6
South West -14 79 £23,000 +2.22% 7
East of England -26 72 £22,500 +7.14% 5
East Midlands -11 50 £20,000 -16.67% 2
North East +32 41 £21,500 +7.50% 1
Scotland -6 13 £18,500 -15.91% 1
Wales -8 13 £21,000 +5.00% 1
Northern Ireland - 1 £15,500 -

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 November 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Analyst in the job title.

1 817 (61.57%) Windows
2 636 (47.93%) Active Directory
3 629 (47.40%) Microsoft
4 588 (44.31%) ITIL
5 549 (41.37%) Microsoft Office
6 408 (30.75%) Windows 7
7 320 (24.11%) SLA
8 251 (18.91%) Citrix
9 218 (16.43%) MS Exchange
10 214 (16.13%) Office 365
11 184 (13.87%) Finance
12 160 (12.06%) Windows 10
13 158 (11.91%) Service Management
14 157 (11.83%) Legal
15 146 (11.00%) Windows Server
16 130 (9.80%) Microsoft Certification
17 124 (9.34%) VPN
18 112 (8.44%) Incident Management
19 106 (7.99%) Law
20 105 (7.91%) Analytical Skills
21 103 (7.76%) LAN
21 103 (7.76%) WAN
22 97 (7.31%) Windows Server 2008
23 95 (7.16%) VMware
24 94 (7.08%) Windows 8
25 93 (7.01%) TCP/IP
26 91 (6.86%) Ticket Management
27 90 (6.78%) Windows Server 2012
28 83 (6.25%) Windows XP
29 78 (5.88%) Security Cleared

Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 218 (16.43%) MS Exchange
2 58 (4.37%) Exchange Server 2010
3 43 (3.24%) Skype for Business
4 33 (2.49%) Blackberry Enterprise Server
4 33 (2.49%) IBM Notes
5 29 (2.19%) Exchange Server 2007
6 21 (1.58%) SharePoint
7 19 (1.43%) Exchange Server 2013
8 13 (0.98%) Exchange Server 2003
9 2 (0.15%) Apache
9 2 (0.15%) IIS
9 2 (0.15%) JBoss
9 2 (0.15%) Site Server
9 2 (0.15%) Tomcat
9 2 (0.15%) WebLogic
Applications
1 549 (41.37%) Microsoft Office
2 70 (5.28%) Microsoft Excel
3 57 (4.30%) Microsoft PowerPoint
4 8 (0.60%) MS Visio
5 5 (0.38%) Acrobat
6 2 (0.15%) AutoCAD
6 2 (0.15%) Revit
6 2 (0.15%) Vectorworks
7 1 (0.075%) CINEMA 4D
7 1 (0.075%) Maya
Business Applications
1 12 (0.90%) Dynamics CRM
2 8 (0.60%) Remedy ITSM
3 6 (0.45%) Visualfiles
4 3 (0.23%) assyst
4 3 (0.23%) SAP ERP
5 2 (0.15%) BASE24
5 2 (0.15%) Dynamics AX
5 2 (0.15%) Dynamics NAV
5 2 (0.15%) GoldMine
5 2 (0.15%) JDE EnterpriseOne
5 2 (0.15%) NetSuite
6 1 (0.075%) SAP CO
6 1 (0.075%) SAP FI
6 1 (0.075%) SAP FI/CO
6 1 (0.075%) SAP MM
6 1 (0.075%) SAP PM
Cloud Services
1 214 (16.13%) Office 365
2 19 (1.43%) Microsoft Azure
3 11 (0.83%) Mimecast
4 8 (0.60%) Amazon AWS
5 6 (0.45%) SaaS
6 3 (0.23%) Adobe Creative Cloud
6 3 (0.23%) G Suite
6 3 (0.23%) OneDrive
7 2 (0.15%) Cloud Computing
Communications & Networking
1 124 (9.34%) VPN
2 103 (7.76%) LAN
2 103 (7.76%) WAN
3 93 (7.01%) TCP/IP
4 67 (5.05%) DNS
5 58 (4.37%) DHCP
6 51 (3.84%) Remote Desktop
7 46 (3.47%) VoIP
8 38 (2.86%) Skype
9 34 (2.56%) Firewall
10 33 (2.49%) Internet
11 24 (1.81%) Broadband
12 15 (1.13%) IP Telephony
12 15 (1.13%) MPLS
12 15 (1.13%) Wi-Fi
13 10 (0.75%) VLAN
14 6 (0.45%) ADSL
14 6 (0.45%) Intranet
14 6 (0.45%) Network Security
14 6 (0.45%) Wireless
Database & Business Intelligence
1 14 (1.06%) SQL Server
2 2 (0.15%) MySQL
2 2 (0.15%) NoSQL
2 2 (0.15%) PostgreSQL
2 2 (0.15%) QlikView
2 2 (0.15%) RDBMS
2 2 (0.15%) Relational Database
2 2 (0.15%) SQL Server 2008
2 2 (0.15%) SQL Server 2012
2 2 (0.15%) SQL Server Analysis Services
2 2 (0.15%) SQL Server Integration Services
2 2 (0.15%) SQL Server Reporting Services
Development Applications
1 18 (1.36%) JIRA
General
1 184 (13.87%) Finance
2 157 (11.83%) Legal
3 106 (7.99%) Law
4 57 (4.30%) Back Office
5 53 (3.99%) Banking
6 49 (3.69%) Telecoms
7 34 (2.56%) International Banking
8 24 (1.81%) Manufacturing
8 24 (1.81%) Retail
9 22 (1.66%) Marketing
10 18 (1.36%) Publishing
11 15 (1.13%) Electronics
12 13 (0.98%) German Language
13 8 (0.60%) Mandarin Language
14 7 (0.53%) Billing
14 7 (0.53%) French Language
15 5 (0.38%) Advertising
15 5 (0.38%) Spanish Language
16 4 (0.30%) Financial Institution
17 3 (0.23%) Games
Libraries, Frameworks & Software Standards
1 3 (0.23%) COM
2 2 (0.15%) J2EE
3 1 (0.075%) .NET
3 1 (0.075%) ASP.NET
3 1 (0.075%) jQuery
3 1 (0.075%) Web Services
3 1 (0.075%) XML
3 1 (0.075%) XSLT
Miscellaneous
1 105 (7.91%) Analytical Skills
2 68 (5.12%) Driving Licence
3 59 (4.45%) iPhone
4 54 (4.07%) Blackberry
5 29 (2.19%) Management Information System
6 27 (2.03%) Computer Science
7 23 (1.73%) Smartphone
8 21 (1.58%) Data Centre
9 16 (1.21%) iPad
10 15 (1.13%) Video Conferencing
11 12 (0.90%) Fat Client
11 12 (0.90%) Thin Client
12 11 (0.83%) Enterprise Storage
12 11 (0.83%) Handset
13 10 (0.75%) EPoS
13 10 (0.75%) Private Cloud
14 9 (0.68%) e-Learning
15 8 (0.60%) Client/Server
16 6 (0.45%) User Experience
17 5 (0.38%) Analytical Mindset
Operating Systems
1 817 (61.57%) Windows
2 408 (30.75%) Windows 7
3 160 (12.06%) Windows 10
4 146 (11.00%) Windows Server
5 97 (7.31%) Windows Server 2008
6 94 (7.08%) Windows 8
7 90 (6.78%) Windows Server 2012
8 83 (6.25%) Windows XP
9 42 (3.17%) Android
10 41 (3.09%) Linux
11 32 (2.41%) Mac OS X
11 32 (2.41%) Windows Server 2003
12 23 (1.73%) Apple iOS
13 21 (1.58%) Unix
14 16 (1.21%) Windows Vista
15 14 (1.06%) Mac OS
16 7 (0.53%) Windows 2000
17 4 (0.30%) CentOS
17 4 (0.30%) Windows Mobile
18 3 (0.23%) Windows Phone
Processes & Methodologies
1 588 (44.31%) ITIL
2 158 (11.91%) Service Management
3 112 (8.44%) Incident Management
4 91 (6.86%) Ticket Management
5 57 (4.30%) ITSM
6 50 (3.77%) Service Delivery
7 46 (3.47%) CRM
7 46 (3.47%) Time Management
8 45 (3.39%) Proactive Monitoring
9 35 (2.64%) Configuration Management
10 33 (2.49%) Business Intelligence
10 33 (2.49%) ITIL V3
11 29 (2.19%) Problem Management
12 28 (2.11%) Continuous Improvement
13 26 (1.96%) Change Management
14 24 (1.81%) Document Management
15 21 (1.58%) Data Protection
15 21 (1.58%) Digital Marketing
16 20 (1.51%) Asset Management
17 19 (1.43%) Network Management
Programming Languages
1 51 (3.84%) SQL
2 9 (0.68%) PowerShell
3 7 (0.53%) C
4 5 (0.38%) T-SQL
5 4 (0.30%) PL/SQL
6 2 (0.15%) Java
6 2 (0.15%) VBA
7 1 (0.075%) Bash Shell
7 1 (0.075%) C#
7 1 (0.075%) Python
Qualifications
1 130 (9.80%) Microsoft Certification
2 78 (5.88%) Security Cleared
3 71 (5.35%) MCP
4 70 (5.28%) Degree
5 69 (5.20%) SC Cleared
6 67 (5.05%) ITIL Certification
7 45 (3.39%) MCDST
8 36 (2.71%) MCITP
8 36 (2.71%) MCTS
9 34 (2.56%) DV Cleared
10 32 (2.41%) MCSA
11 30 (2.26%) MCSE
12 27 (2.03%) A+ Certification
13 16 (1.21%) Cisco Certification
13 16 (1.21%) ITIL Foundation Certificate
14 15 (1.13%) CCNA
15 12 (0.90%) HND
16 7 (0.53%) Computer Science Degree
16 7 (0.53%) Network+ Certification
17 5 (0.38%) GNVQ
Quality Assurance & Compliance
1 320 (24.11%) SLA
2 42 (3.17%) ISO/IEC 20000
3 31 (2.34%) ISO 9001
4 9 (0.68%) BS25999
4 9 (0.68%) ISO/IEC 27001
5 4 (0.30%) Sarbanes-Oxley
6 1 (0.075%) Data Quality
6 1 (0.075%) GxP
6 1 (0.075%) QA
System Software
1 636 (47.93%) Active Directory
2 45 (3.39%) VMware Infrastructure
3 31 (2.34%) Hyper-V
4 14 (1.06%) XenApp
5 6 (0.45%) Virtual Desktop
6 5 (0.38%) Terminal Services
7 4 (0.30%) Citrix Presentation Server
7 4 (0.30%) VMware Workstation
8 2 (0.15%) BitLocker
8 2 (0.15%) Microsoft Virtual Server
9 1 (0.075%) Virtual Machines
9 1 (0.075%) VMware ESXi
9 1 (0.075%) vSphere
9 1 (0.075%) XenDesktop
Systems Management
1 46 (3.47%) SCCM
2 13 (0.98%) Systems Management Server (SMS)
3 10 (0.75%) AirWatch
4 4 (0.30%) Norton AntiVirus
4 4 (0.30%) vCenter Server
5 3 (0.23%) DameWare
5 3 (0.23%) WSUS
6 2 (0.15%) Backup Exec
6 2 (0.15%) Cisco CUCM
6 2 (0.15%) Cisco UCCE
6 2 (0.15%) HP Data Protector
6 2 (0.15%) NetBackup
7 1 (0.075%) Jamf Pro
7 1 (0.075%) MAILsweeper
7 1 (0.075%) SCOM
7 1 (0.075%) ServiceCenter
Vendors
1 629 (47.40%) Microsoft
2 251 (18.91%) Citrix
3 95 (7.16%) VMware
4 56 (4.22%) Cisco
5 49 (3.69%) Apple
6 40 (3.01%) Remedy
7 39 (2.94%) iManage
7 39 (2.94%) SAP
8 30 (2.26%) Lotus
9 29 (2.19%) ServiceNow
10 23 (1.73%) LANDesk
11 21 (1.58%) HP
12 19 (1.43%) Adobe
13 18 (1.36%) Dell
14 17 (1.28%) SolarWinds
15 15 (1.13%) NetApp
16 14 (1.06%) Sun
17 13 (0.98%) Sophos
18 12 (0.90%) Wyse
19 11 (0.83%) Google