Period
to 21 June 2018

The median annual salary for a Service Desk Analyst was £24,000 in advertised job vacancies during the 6 months to 21 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
UK
6 months to
21 Jun 2018
Same period 2017 Same period 2016
Rank 383 413 349
Rank change year-on-year +30 -64 +41
Permanent jobs requiring a Service Desk Analyst 1,409 1,302 1,880
As % of all permanent IT jobs advertised in the UK 0.82% 0.75% 0.93%
As % of the Job Titles category 0.85% 0.78% 0.97%
Number of salaries quoted 1,148 1,089 1,637
UK median annual salary £24,000 £23,500 £24,000
Median salary % change year-on-year +2.13% -2.08% +4.35%
10th Percentile £18,000 £18,000 £18,000
90th Percentile £34,500 £33,750 £34,500
UK excluding London median annual salary £22,500 £22,500 £21,500
% change year-on-year - +4.65% -2.27%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 166,189 166,064 194,291
% of permanent IT jobs with a recognized job title 96.33% 96.24% 96.61%
Number of salaries quoted 135,115 136,769 163,202
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,500
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £45,000 £42,500 £42,000
% change year-on-year +5.88% +1.19% +5.00%

Service Desk Analyst
Job Vacancy Trend

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst.

Salary trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Histogram

The salary distribution of IT jobs citing Service Desk Analyst over the 6 months to 21 June 2018.

Salary histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 6 months to 21 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +14 1,291 £24,500 +4.26% 98
UK excluding London +13 937 £22,500 - 73
London +3 410 £28,500 +1.79% 30
South East -29 294 £23,500 +2.17% 17
North of England +30 247 £21,000 -4.55% 17
North West +29 124 £21,500 -4.44% 7
Midlands +26 117 £21,500 +7.50% 15
South West +11 114 £22,000 -12.00% 8
East of England +22 111 £22,500 -13.46% 11
Yorkshire +1 91 £21,000 -4.55% 8
West Midlands +9 63 £22,000 +11.85% 7
East Midlands +17 54 £21,250 +1.19% 8
Scotland -5 34 £23,000 +26.03% 2
North East -14 32 £20,000 +8.11% 2
Wales +18 18 £21,000 +9.09% 2
Channel Islands - 5 £29,500 - 1
Northern Ireland +1 1 £29,500 +35.63%

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 June 2018, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Desk Analyst in the job title.

1 832 (59.05%) Windows
2 680 (48.26%) Active Directory
3 631 (44.78%) ITIL
4 604 (42.87%) Microsoft
5 557 (39.53%) Microsoft Office
6 429 (30.45%) Windows 7
7 300 (21.29%) SLA
8 261 (18.52%) Office 365
9 237 (16.82%) Finance
10 232 (16.47%) Citrix
11 220 (15.61%) Windows 10
12 212 (15.05%) Problem-Solving
13 203 (14.41%) Service Management
14 167 (11.85%) Law
14 167 (11.85%) Windows Server
15 156 (11.07%) MS Exchange
16 153 (10.86%) Incident Management
17 149 (10.57%) Cisco
18 145 (10.29%) Legal
19 105 (7.45%) Problem Management
20 101 (7.17%) Windows Server 2012
21 98 (6.96%) VMware
22 97 (6.88%) Analytical Skills
23 92 (6.53%) Ticket Management
24 89 (6.32%) VPN
25 86 (6.10%) SCCM
25 86 (6.10%) Microsoft Excel
26 85 (6.03%) Self-Motivation
27 83 (5.89%) Blackberry
28 80 (5.68%) ITSM

Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 156 (11.07%) MS Exchange
2 58 (4.12%) Blackberry Enterprise Server
3 52 (3.69%) Exchange Server 2010
4 43 (3.05%) Exchange Server 2013
5 39 (2.77%) SharePoint
6 23 (1.63%) Skype for Business
7 11 (0.78%) Exchange Server 2003
8 7 (0.50%) Exchange Server 2007
8 7 (0.50%) IBM Notes
9 4 (0.28%) Quickr
9 4 (0.28%) SharePoint 2013
9 4 (0.28%) WordPress
10 3 (0.21%) Apache
10 3 (0.21%) CMS
10 3 (0.21%) IIS
10 3 (0.21%) SharePoint 2010
11 2 (0.14%) Adobe Experience Manager
11 2 (0.14%) SAS
11 2 (0.14%) Tomcat
11 2 (0.14%) WebSphere Application Server
Applications
1 557 (39.53%) Microsoft Office
2 86 (6.10%) Microsoft Excel
3 68 (4.83%) Microsoft PowerPoint
4 8 (0.57%) MS Visio
5 6 (0.43%) Spreadsheet
6 2 (0.14%) Adobe Creative Suite
Business Applications
1 10 (0.71%) Dynamics CRM
2 9 (0.64%) Remedy ITSM
3 7 (0.50%) assyst
4 6 (0.43%) Dynamics AX
5 5 (0.35%) Oracle EBS
6 4 (0.28%) Dynamics NAV
7 3 (0.21%) Elite 3E
8 2 (0.14%) Carpe Diem
8 2 (0.14%) Magento
8 2 (0.14%) Salesforce.com CRM
8 2 (0.14%) SAP Hybris
9 1 (0.071%) Raiser's Edge
9 1 (0.071%) Sage X3
Cloud Services
1 261 (18.52%) Office 365
2 22 (1.56%) Microsoft Azure
3 7 (0.50%) Adobe Creative Cloud
3 7 (0.50%) SaaS
4 6 (0.43%) Mimecast
5 5 (0.35%) IaaS
6 3 (0.21%) Amazon AWS
6 3 (0.21%) G Suite
7 2 (0.14%) Amazon EC2
7 2 (0.14%) Amazon S3
7 2 (0.14%) PaaS
7 2 (0.14%) Route 53
8 1 (0.071%) OneDrive
Communications & Networking
1 89 (6.32%) VPN
2 78 (5.54%) LAN
3 76 (5.39%) TCP/IP
4 62 (4.40%) DNS
5 60 (4.26%) WAN
6 55 (3.90%) DHCP
7 54 (3.83%) Firewall
8 43 (3.05%) Internet
9 39 (2.77%) VoIP
10 30 (2.13%) Remote Desktop
11 25 (1.77%) Wireless
12 17 (1.21%) ADSL
13 15 (1.06%) Wi-Fi
14 12 (0.85%) IP Telephony
14 12 (0.85%) SAN
15 11 (0.78%) Intranet
16 9 (0.64%) Skype
17 8 (0.57%) SMS
17 8 (0.57%) VLAN
18 7 (0.50%) Broadband
Database & Business Intelligence
1 25 (1.77%) SQL Server
2 8 (0.57%) MySQL
3 2 (0.14%) Amazon RDS
3 2 (0.14%) Relational Database
3 2 (0.14%) SQL Server 2008
4 1 (0.071%) SQL Server Reporting Services
Development Applications
1 5 (0.35%) JIRA
2 1 (0.071%) Visual Studio Team System
General
1 237 (16.82%) Finance
2 167 (11.85%) Law
3 145 (10.29%) Legal
4 74 (5.25%) Telecoms
5 73 (5.18%) Back Office
6 57 (4.05%) Retail
7 47 (3.34%) Banking
8 29 (2.06%) Marketing
9 19 (1.35%) Manufacturing
10 18 (1.28%) Publishing
11 12 (0.85%) French Language
11 12 (0.85%) Games
12 11 (0.78%) Electronics
13 10 (0.71%) Financial Institution
14 9 (0.64%) Advertising
15 7 (0.50%) Retail Banking
16 6 (0.43%) Investment Banking
17 5 (0.35%) International Banking
17 5 (0.35%) Pharmaceutical
18 4 (0.28%) Private Banking
Libraries, Frameworks & Software Standards
1 4 (0.28%) .NET
1 4 (0.28%) XMPP
2 2 (0.14%) COM
2 2 (0.14%) Web Services
2 2 (0.14%) XML
3 1 (0.071%) .NET Framework
3 1 (0.071%) LAMP
3 1 (0.071%) Software Packaging
Miscellaneous
1 97 (6.88%) Analytical Skills
2 85 (6.03%) Self-Motivation
3 83 (5.89%) Blackberry
4 64 (4.54%) iPhone
5 34 (2.41%) Data Centre
6 33 (2.34%) Video Conferencing
7 32 (2.27%) Management Information System
8 27 (1.92%) Driving Licence
9 24 (1.70%) iPad
10 23 (1.63%) Smartphone
11 15 (1.06%) Fat Client
11 15 (1.06%) Thin Client
12 11 (0.78%) Enterprise Software
13 8 (0.57%) e-Learning
13 8 (0.57%) Hedge funds
13 8 (0.57%) Social Media
13 8 (0.57%) User Experience
14 7 (0.50%) Clustering
15 6 (0.43%) EPoS
15 6 (0.43%) Handset
Operating Systems
1 832 (59.05%) Windows
2 429 (30.45%) Windows 7
3 220 (15.61%) Windows 10
4 167 (11.85%) Windows Server
5 101 (7.17%) Windows Server 2012
6 65 (4.61%) Windows Server 2008
7 62 (4.40%) Windows 8
8 58 (4.12%) Android
9 48 (3.41%) Mac OS X
10 41 (2.91%) Windows XP
11 37 (2.63%) Linux
12 32 (2.27%) Apple iOS
13 26 (1.85%) Windows Server 2003
14 18 (1.28%) Mac OS
15 8 (0.57%) Unix
16 7 (0.50%) CentOS
17 4 (0.28%) BlackBerry OS
17 4 (0.28%) Debian
17 4 (0.28%) Ubuntu
18 3 (0.21%) Windows 2000
Processes & Methodologies
1 631 (44.78%) ITIL
2 212 (15.05%) Problem-Solving
3 203 (14.41%) Service Management
4 153 (10.86%) Incident Management
5 105 (7.45%) Problem Management
6 92 (6.53%) Ticket Management
7 80 (5.68%) ITSM
8 70 (4.97%) Change Management
9 69 (4.90%) Time Management
10 54 (3.83%) Knowledge Management
11 53 (3.76%) CRM
11 53 (3.76%) ITIL V3
12 50 (3.55%) Statistics
13 37 (2.63%) Document Management
13 37 (2.63%) Service Delivery
14 35 (2.48%) Service Desk Management
15 23 (1.63%) Business Intelligence
16 22 (1.56%) Customer-Centricity
16 22 (1.56%) Patch Management
17 19 (1.35%) Root Cause Analysis
Programming Languages
1 41 (2.91%) SQL
2 14 (0.99%) C
3 12 (0.85%) PowerShell
4 6 (0.43%) VBScript
5 5 (0.35%) T-SQL
6 3 (0.21%) Perl
6 3 (0.21%) PHP
6 3 (0.21%) VBA
7 2 (0.14%) Java
7 2 (0.14%) VB
Qualifications
1 79 (5.61%) Microsoft Certification
1 79 (5.61%) Security Cleared
2 67 (4.76%) SC Cleared
3 64 (4.54%) Cisco Certification
4 63 (4.47%) CCNA
5 62 (4.40%) MCP
6 56 (3.97%) ITIL Certification
7 47 (3.34%) Degree
8 44 (3.12%) Network+ Certification
9 37 (2.63%) ITIL Foundation Certificate
10 34 (2.41%) MCSA
11 20 (1.42%) MCSE
12 17 (1.21%) A+ Certification
13 16 (1.14%) MCDST
14 11 (0.78%) MCITP
15 10 (0.71%) MCTS
16 9 (0.64%) DBS Check
17 8 (0.57%) Computer Science Degree
17 8 (0.57%) HND
18 7 (0.50%) DV Cleared
Quality Assurance & Compliance
1 300 (21.29%) SLA
2 6 (0.43%) Data Quality
2 6 (0.43%) ISO 9001
2 6 (0.43%) ISO/IEC 20000
2 6 (0.43%) Sarbanes-Oxley
3 4 (0.28%) ISO/IEC 27001
4 2 (0.14%) QA
5 1 (0.071%) Disclosure Scotland
5 1 (0.071%) PMO
System Software
1 680 (48.26%) Active Directory
2 62 (4.40%) VMware Infrastructure
3 43 (3.05%) Hyper-V
4 22 (1.56%) XenApp
5 10 (0.71%) Virtual Desktop
6 8 (0.57%) Virtual Servers
6 8 (0.57%) XenDesktop
7 7 (0.50%) VMware Workstation
8 5 (0.35%) Terminal Services
8 5 (0.35%) VMware ESXi
9 3 (0.21%) Virtual Machines
10 2 (0.14%) BitLocker
10 2 (0.14%) Microsoft App-V
11 1 (0.071%) Citrix Presentation Server
11 1 (0.071%) Terminal Server
11 1 (0.071%) vSphere
11 1 (0.071%) XenServer
Systems Management
1 86 (6.10%) SCCM
2 9 (0.64%) AirWatch
3 8 (0.57%) Systems Management Server (SMS)
4 7 (0.50%) WSUS
5 6 (0.43%) vCenter Server
6 5 (0.35%) Ansible
6 5 (0.35%) Norton AntiVirus
6 5 (0.35%) Puppet
7 3 (0.21%) Nagios
7 3 (0.21%) ZABBIX
8 2 (0.14%) Cisco CUCM
8 2 (0.14%) HAProxy
8 2 (0.14%) Jamf Pro
8 2 (0.14%) Microsoft Clustering
8 2 (0.14%) SCVMM
8 2 (0.14%) SmoothWall
8 2 (0.14%) ThinApp
9 1 (0.071%) MAILsweeper
9 1 (0.071%) SCOM
9 1 (0.071%) XenMobile
Vendors
1 604 (42.87%) Microsoft
2 232 (16.47%) Citrix
3 149 (10.57%) Cisco
4 98 (6.96%) VMware
5 78 (5.54%) iManage
6 50 (3.55%) ServiceNow
7 47 (3.34%) Apple
8 43 (3.05%) Fortinet
8 43 (3.05%) Remedy
9 35 (2.48%) Huawei
10 28 (1.99%) Capita
10 28 (1.99%) HP
11 24 (1.70%) Ivanti
12 23 (1.63%) SAP
13 22 (1.56%) Avaya
14 21 (1.49%) Sony
15 15 (1.06%) Hummingbird
15 15 (1.06%) LexisNexis
16 13 (0.92%) Adobe
16 13 (0.92%) Mitel