Period
to 11 April 2021

The median annual salary for a Service Desk Analyst was £24,500 in advertised job vacancies during the 6 months to 11 April 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
UK
6 months to
11 Apr 2021
Same period 2020 Same period 2019
Rank 468 426 390
Rank change year-on-year -42 -36 +8
Permanent jobs requiring a Service Desk Analyst 452 750 1,205
As % of all permanent jobs advertised in the UK 0.55% 0.66% 0.81%
As % of the Job Titles category 0.59% 0.69% 0.84%
Number of salaries quoted 340 637 956
10th Percentile £19,363 £19,000 £18,750
25th Percentile £21,250 £21,250 £21,045
Median annual salary (50th Percentile) £24,500 £25,000 £25,000
Median % change year-on-year -2.00% - +4.17%
75th Percentile £28,750 £29,000 £31,125
90th Percentile £33,250 £33,750 £33,750
UK excluding London median annual salary £24,000 £23,500 £22,500
% change year-on-year +2.13% +4.44% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 77,171 108,316 142,889
% of permanent IT jobs with a recognized job title 93.18% 95.36% 96.00%
Number of salaries quoted 60,815 87,918 115,276
10th Percentile £31,500 £29,750 £28,500
25th Percentile £40,750 £37,529 £37,000
Median annual salary (50th Percentile) £55,000 £52,500 £50,000
Median % change year-on-year +4.76% +5.00% -
75th Percentile £72,500 £71,250 £68,750
90th Percentile £88,750 £87,500 £85,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +2.27%

Service Desk Analyst
Job Vacancy Trend

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Service Desk Analyst.

Salary trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Histogram

Salary distribution for jobs citing Service Desk Analyst over the 6 months to 11 April 2021.

Salary histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 6 months to 11 April 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -22 427 £24,500 -2.00% 41
UK excluding London +10 353 £24,000 +2.13% 42
South East +80 119 £27,000 +10.26% 7
North of England +1 93 £22,000 -2.22% 9
London +14 80 £30,000 +9.09% 5
Yorkshire +24 53 £24,000 +2.13% 3
Midlands -14 51 £22,500 -2.17% 15
Work from Home -86 42 £22,750 -5.21% 12
South West -31 40 £24,000 - 1
North West +12 37 £22,000 -2.22% 5
East of England +40 33 £26,500 - 4
East Midlands -21 27 £22,250 -10.16% 4
West Midlands +25 23 £23,000 - 11
Scotland -7 11 £21,500 +7.50% 3
Wales +22 8 £25,000 +25.00% 2
North East -7 3 £21,000 -4.55% 1

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 11 April 2021, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Desk Analyst in the job title.

1 258 (57.08%) Active Directory
2 257 (56.86%) Windows
3 242 (53.54%) Microsoft
4 225 (49.78%) Microsoft 365
5 186 (41.15%) ITIL
6 155 (34.29%) Windows 10
7 123 (27.21%) SLA
8 102 (22.57%) Microsoft Office
9 88 (19.47%) Problem-Solving
10 64 (14.16%) ITSM
11 63 (13.94%) Windows Server
12 61 (13.50%) Service Management
12 61 (13.50%) MS Exchange
13 57 (12.61%) VMware
13 57 (12.61%) Windows 7
13 57 (12.61%) Incident Management
14 52 (11.50%) GDPR
15 51 (11.28%) Citrix
16 49 (10.84%) Finance
17 47 (10.40%) Windows Server 2008
17 47 (10.40%) Digital Economy
18 46 (10.18%) Time Management
19 45 (9.96%) SCCM
20 44 (9.73%) Firewall
20 44 (9.73%) TCP/IP
21 42 (9.29%) SharePoint
22 39 (8.63%) Analytical Skills
23 37 (8.19%) Continuous Improvement
24 36 (7.96%) VMware Infrastructure
24 36 (7.96%) Azure

Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 61 (13.50%) MS Exchange
2 42 (9.29%) SharePoint
3 10 (2.21%) SharePoint Server
4 8 (1.77%) Confluence
4 8 (1.77%) Exchange Server 2013
4 8 (1.77%) IIS
5 3 (0.66%) Exchange Server 2010
5 3 (0.66%) Skype for Business
6 2 (0.44%) Elasticsearch
6 2 (0.44%) Exchange Server 2007
6 2 (0.44%) TPMS
Applications
1 102 (22.57%) Microsoft Office
2 11 (2.43%) Microsoft Excel
3 10 (2.21%) Microsoft PowerPoint
4 1 (0.22%) Acrobat
4 1 (0.22%) Adobe Illustrator
4 1 (0.22%) InDesign
4 1 (0.22%) MS Visio
4 1 (0.22%) Photoshop
Business Applications
1 15 (3.32%) Remedy ITSM
2 4 (0.88%) Visualfiles
3 1 (0.22%) Sage X3
Cloud Services
1 225 (49.78%) Microsoft 365
2 36 (7.96%) Azure
3 7 (1.55%) Azure Active Directory
4 5 (1.11%) AWS
5 4 (0.88%) Google Workspace
5 4 (0.88%) OneDrive
6 3 (0.66%) Mimecast
6 3 (0.66%) Power Platform
7 2 (0.44%) Amazon CloudWatch
7 2 (0.44%) AWS CloudFormation
7 2 (0.44%) Cloud Computing
8 1 (0.22%) IaaS
8 1 (0.22%) PaaS
8 1 (0.22%) SaaS
Communications & Networking
1 44 (9.73%) Firewall
1 44 (9.73%) TCP/IP
2 33 (7.30%) VPN
3 32 (7.08%) DNS
4 27 (5.97%) DHCP
5 18 (3.98%) LAN
6 15 (3.32%) Intranet
6 15 (3.32%) Remote Desktop
6 15 (3.32%) Skype
7 13 (2.88%) Internet
7 13 (2.88%) WAN
7 13 (2.88%) Wi-Fi
8 12 (2.65%) Ethernet
8 12 (2.65%) VoIP
9 5 (1.11%) IP Telephony
10 4 (0.88%) Wireless
11 3 (0.66%) WLAN
12 2 (0.44%) ADSL
12 2 (0.44%) PBX
12 2 (0.44%) SAN
Database & Business Intelligence
1 4 (0.88%) SQL Server
2 3 (0.66%) Power BI
3 2 (0.44%) Azure SQL Database
3 2 (0.44%) Oracle Database
4 1 (0.22%) SQL Server 2016
Development Applications
1 4 (0.88%) JIRA
2 1 (0.22%) Jenkins
General
1 49 (10.84%) Finance
2 47 (10.40%) Digital Economy
3 31 (6.86%) Telecoms
4 27 (5.97%) Legal
5 26 (5.75%) Law
6 14 (3.10%) Games
7 13 (2.88%) Public Sector
8 11 (2.43%) Banking
8 11 (2.43%) Retail
9 8 (1.77%) Spanish Language
10 6 (1.33%) Manufacturing
11 4 (0.88%) Electronics
11 4 (0.88%) German Language
11 4 (0.88%) Italian Language
11 4 (0.88%) Marketing
12 3 (0.66%) Back Office
12 3 (0.66%) Financial Institution
12 3 (0.66%) Mandarin Language
13 2 (0.44%) Advertising
13 2 (0.44%) Aerospace
Libraries, Frameworks & Software Standards
1 2 (0.44%) .NET
1 2 (0.44%) CGI
2 1 (0.22%) COM
2 1 (0.22%) CSS
Miscellaneous
1 39 (8.63%) Analytical Skills
2 36 (7.96%) Self-Motivation
3 29 (6.42%) Driving Licence
4 25 (5.53%) Management Information System
5 16 (3.54%) Smartphone
6 15 (3.32%) BYOD
6 15 (3.32%) Video Conferencing
7 8 (1.77%) Data Centre
8 5 (1.11%) Blackberry
9 4 (0.88%) Fat Client
9 4 (0.88%) Thin Client
10 3 (0.66%) FMCG
11 2 (0.44%) Data Protection Act
11 2 (0.44%) Handset
11 2 (0.44%) iPad
11 2 (0.44%) iPhone
11 2 (0.44%) NHS
12 1 (0.22%) Device Driver
12 1 (0.22%) Online Banking
12 1 (0.22%) Private Cloud
Operating Systems
1 257 (56.86%) Windows
2 155 (34.29%) Windows 10
3 63 (13.94%) Windows Server
4 57 (12.61%) Windows 7
5 47 (10.40%) Windows Server 2008
6 35 (7.74%) Windows Server 2012
7 23 (5.09%) Android
8 18 (3.98%) Mac OS X
9 14 (3.10%) Windows Server 2019
10 12 (2.65%) Mac OS
10 12 (2.65%) Windows Server 2016
11 7 (1.55%) Linux
12 6 (1.33%) Apple iOS
13 4 (0.88%) Windows Vista
14 2 (0.44%) Unix
14 2 (0.44%) Windows 8
15 1 (0.22%) CentOS
15 1 (0.22%) Red Hat Enterprise Linux
15 1 (0.22%) Windows Server 2003
15 1 (0.22%) Windows XP
Processes & Methodologies
1 186 (41.15%) ITIL
2 88 (19.47%) Problem-Solving
3 64 (14.16%) ITSM
4 61 (13.50%) Service Management
5 57 (12.61%) Incident Management
6 46 (10.18%) Time Management
7 37 (8.19%) Continuous Improvement
8 28 (6.19%) Root Cause Analysis
9 27 (5.97%) Case Management
10 24 (5.31%) Service Delivery
11 23 (5.09%) Mobile Device Management
12 15 (3.32%) Chat Support
12 15 (3.32%) Fault Management
13 10 (2.21%) Agile Software Development
14 9 (1.99%) Computer Science
14 9 (1.99%) CRM
15 8 (1.77%) Document Management
15 8 (1.77%) ITIL V3
15 8 (1.77%) Migration
15 8 (1.77%) Problem Management
Programming Languages
1 7 (1.55%) PowerShell
2 5 (1.11%) SQL
3 4 (0.88%) C
4 2 (0.44%) Bash Shell
4 2 (0.44%) Perl
4 2 (0.44%) Python
5 1 (0.22%) Go
5 1 (0.22%) Ruby
Qualifications
1 22 (4.87%) Microsoft Certification
2 15 (3.32%) Degree
3 14 (3.10%) MCSE
4 12 (2.65%) Security Cleared
5 8 (1.77%) MCP
6 7 (1.55%) ITIL Certification
6 7 (1.55%) SC Cleared
7 6 (1.33%) MCSA
8 5 (1.11%) CCNA
8 5 (1.11%) Cisco Certification
8 5 (1.11%) ITIL Foundation Certificate
9 4 (0.88%) A+ Certification
9 4 (0.88%) Computer Science Degree
10 3 (0.66%) CCNP
10 3 (0.66%) DV Cleared
10 3 (0.66%) MCITP
10 3 (0.66%) VMware Certified Professional (VCP)
11 2 (0.44%) MOS
12 1 (0.22%) JNCIS
12 1 (0.22%) Network+ Certification
Quality Assurance & Compliance
1 123 (27.21%) SLA
2 52 (11.50%) GDPR
3 4 (0.88%) ISO/IEC 27001
3 4 (0.88%) QA
4 1 (0.22%) Sarbanes-Oxley
System Software
1 258 (57.08%) Active Directory
2 36 (7.96%) VMware Infrastructure
3 17 (3.76%) Hyper-V
4 13 (2.88%) VMware ESXi
5 10 (2.21%) XenApp
6 8 (1.77%) Firmware
6 8 (1.77%) Microsoft Virtual Server
6 8 (1.77%) Virtual Servers
7 5 (1.11%) vSphere
8 3 (0.66%) XenDesktop
9 2 (0.44%) Docker
9 2 (0.44%) KVM
10 1 (0.22%) Terminal Services
10 1 (0.22%) VMware Workstation
Systems Management
1 45 (9.96%) SCCM
2 10 (2.21%) Microsoft Intune
3 6 (1.33%) vCenter Server
4 3 (0.66%) AirWatch
4 3 (0.66%) Backup Exec
5 2 (0.44%) Ansible
5 2 (0.44%) Cisco CUCM
5 2 (0.44%) Cisco UCCX
5 2 (0.44%) SCOM
5 2 (0.44%) Terraform
6 1 (0.22%) Jamf Pro
6 1 (0.22%) Kubernetes
6 1 (0.22%) NetBackup
6 1 (0.22%) Opscode Chef
6 1 (0.22%) Puppet
6 1 (0.22%) Single Sign-On
6 1 (0.22%) WSUS
Vendors
1 242 (53.54%) Microsoft
2 57 (12.61%) VMware
3 51 (11.28%) Citrix
4 22 (4.87%) Apple
5 20 (4.42%) ServiceNow
6 15 (3.32%) Remedy
7 12 (2.65%) iManage
8 11 (2.43%) Cisco
8 11 (2.43%) Veeam
9 8 (1.77%) Avaya
9 8 (1.77%) SolarWinds
10 7 (1.55%) Sophos
11 6 (1.33%) Intapp
11 6 (1.33%) SAP
12 5 (1.11%) HP
12 5 (1.11%) Juniper
13 4 (0.88%) Meraki
13 4 (0.88%) Mitel
13 4 (0.88%) Reuters
14 3 (0.66%) Ruckus Wireless