The median annual salary for a Service Desk Analyst was £23,500 in advertised job vacancies during the 3 months to 23 May 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
UK
3 months to
23 May 2017
Same period 2016 Same period 2015
Rank 401 323 378
Rank change year-on-year -78 +55  
Permanent jobs requiring a Service Desk Analyst 614 953 883
As % of all permanent IT jobs advertised in the UK 0.72% 0.97% 0.82%
As % of the Job Titles category 0.75% 1.00% 0.84%
Number of salaries quoted 511 829 726
Median salary £23,500 £24,000 £23,500
Median salary % change year-on-year -2.08% +2.12%  
90% offered a salary of more than £18,500 £19,000 £19,000
10% offered a salary of more than £32,500 £32,500 £33,000
UK excluding London median salary £22,500 £22,000 £22,000
% change year-on-year +2.27% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 81958 94956 104515
As % of all permanent IT job vacancies advertised in the UK 96.22% 96.40% 96.60%
Number of salaries quoted 67650 79824 85637
Median salary £45,000 £46,500 £45,000
Median salary % change year-on-year -3.22% +3.33%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year +1.19% +5.00%  

Service Desk Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst.

Salary trend for Service Desk Analyst in the UK

Service Desk Analyst
Salary Histogram

The salary distribution of IT jobs citing Service Desk Analyst over the 3 months to 23 May 2017.

Salary histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 23 May 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -67 592 £24,000 - 75
South East +70 187 £23,500 +4.44% 17
London -111 177 £29,000 +7.40% 19
Surrey +69 77 £24,000 -7.69% 3
South West +23 49 £25,500 +24.39% 7
Yorkshire -11 49 £22,350 +3.95% 5
North West -37 46 £23,000 +15.00% 12
City of London +22 42 £30,000 +13.20% 7
Buckinghamshire +9 38 £22,500 +11.03% 5
Milton Keynes +7 35 £19,750 -2.53% 5
West Yorkshire 0 33 £22,500 - 2
East of England -5 32 £22,500 +7.14% 6
Hampshire +20 31 £23,500 +11.90% 5
Leeds +10 25 £22,500 +1.12% 2
West Midlands -4 21 £20,000 -6.97% 7
Manchester -36 20 £25,000 +26.58% 8
North East +13 16 £18,500 -32.72% 1
East Midlands -7 15 £21,000 -5.40% 1
Berkshire +34 13 £22,000 -2.22% 1
Newcastle upon Tyne +18 13 £18,500 -32.72%
Tyne and Wear +18 13 £18,500 -32.72%
Bristol +5 13 £23,500 +6.81% 3
Woking +18 12 £29,000 +11.53% 2
Leatherhead +16 12 £23,500 +4.44%
Hertfordshire +13 12 £22,500 - 5
Wiltshire +12 12 £26,000 +9.47% 2
Somerset -4 12 £25,500 +34.21%
Liverpool 0 11 £28,000 +36.58%
Merseyside -14 11 £28,000 +36.58% 1
Portsmouth - 11 £23,500 - 1

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 May 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Analyst in the job title.

1 869 (65.63%) Windows
2 698 (52.72%) Active Directory
3 673 (50.83%) Microsoft
4 586 (44.26%) ITIL
5 564 (42.60%) Microsoft Office
6 462 (34.89%) Windows 7
7 337 (25.45%) Citrix
8 322 (24.32%) SLA
9 277 (20.92%) MS Exchange
10 209 (15.79%) Finance
11 198 (14.95%) Windows Server
12 158 (11.93%) Office 365
13 154 (11.63%) Service Management
14 145 (10.95%) VPN
15 125 (9.44%) Windows 8
16 116 (8.76%) Microsoft Certification
17 114 (8.61%) Law
18 105 (7.93%) Legal
18 105 (7.93%) Blackberry
18 105 (7.93%) TCP/IP
19 104 (7.85%) Windows 10
20 98 (7.40%) Incident Management
21 92 (6.95%) Degree
22 90 (6.80%) Cisco
23 87 (6.57%) Analytical Skills
24 85 (6.42%) Windows Server 2012
25 84 (6.34%) SCCM
25 84 (6.34%) LAN
25 84 (6.34%) VMware
26 83 (6.27%) DNS

Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 277 (20.92%) MS Exchange
2 76 (5.74%) Exchange Server 2007
3 66 (4.98%) Exchange Server 2010
4 54 (4.08%) Blackberry Enterprise Server
5 35 (2.64%) SharePoint
6 20 (1.51%) Exchange Server 2013
7 18 (1.36%) Skype for Business
8 9 (0.68%) IBM Notes
8 9 (0.68%) SharePoint 2010
9 6 (0.45%) IIS
10 5 (0.38%) Exchange Server 2003
11 1 (0.076%) Apache
11 1 (0.076%) BizTalk Server
11 1 (0.076%) Oracle Workflow
Applications
1 564 (42.60%) Microsoft Office
2 58 (4.38%) Microsoft Excel
3 31 (2.34%) Microsoft PowerPoint
4 9 (0.68%) MS Visio
5 2 (0.15%) Adobe Creative Suite
6 1 (0.076%) Microsoft Project
6 1 (0.076%) Spreadsheet
6 1 (0.076%) Vectorworks
Business Applications
1 10 (0.76%) SAP Oil and Gas
2 5 (0.38%) Dynamics CRM
3 3 (0.23%) JDE OneWorld
4 2 (0.15%) assyst
4 2 (0.15%) Dynamics AX
4 2 (0.15%) thinkFolio
5 1 (0.076%) Dynamics NAV
5 1 (0.076%) Eikon
5 1 (0.076%) Movex
5 1 (0.076%) Oracle Payroll
5 1 (0.076%) Visualfiles
Cloud Services
1 158 (11.93%) Office 365
2 18 (1.36%) Mimecast
3 14 (1.06%) Microsoft Azure
4 4 (0.30%) Amazon AWS
4 4 (0.30%) Azure Active Directory
5 3 (0.23%) Cloud Computing
6 2 (0.15%) OneDrive
7 1 (0.076%) Adobe Creative Cloud
7 1 (0.076%) G Suite
Communications & Networking
1 145 (10.95%) VPN
2 105 (7.93%) TCP/IP
3 84 (6.34%) LAN
4 83 (6.27%) DNS
5 81 (6.12%) WAN
6 68 (5.14%) DHCP
7 40 (3.02%) VoIP
8 31 (2.34%) Remote Desktop
9 26 (1.96%) Internet
10 24 (1.81%) Firewall
11 22 (1.66%) Wi-Fi
12 14 (1.06%) Skype
13 8 (0.60%) IP Telephony
14 7 (0.53%) PBX
14 7 (0.53%) VLAN
15 6 (0.45%) Broadband
16 5 (0.38%) ADSL
16 5 (0.38%) Unified Communications
17 4 (0.30%) Network Security
17 4 (0.30%) PABX
Database & Business Intelligence
1 25 (1.89%) SQL Server
2 3 (0.23%) MS Access
3 2 (0.15%) Relational Database
3 2 (0.15%) SQL Server 2012
4 1 (0.076%) Oracle BI EE
4 1 (0.076%) Oracle Discoverer
4 1 (0.076%) SQL Server Reporting Services
Development Applications
1 16 (1.21%) JIRA
General
1 209 (15.79%) Finance
2 114 (8.61%) Law
3 105 (7.93%) Legal
4 34 (2.57%) Telecoms
5 32 (2.42%) Back Office
6 30 (2.27%) Banking
7 29 (2.19%) Retail
8 24 (1.81%) German Language
9 20 (1.51%) Manufacturing
10 17 (1.28%) French Language
11 16 (1.21%) Marketing
12 12 (0.91%) Investment Banking
12 12 (0.91%) Spanish Language
13 10 (0.76%) Electronics
14 8 (0.60%) Dutch Language
14 8 (0.60%) Publishing
15 6 (0.45%) Advertising
15 6 (0.45%) Automotive
15 6 (0.45%) Front Office
16 5 (0.38%) Italian Language
Libraries, Frameworks & Software Standards
1 19 (1.44%) .NET
2 10 (0.76%) ASP.NET
2 10 (0.76%) jQuery
3 3 (0.23%) Software Packaging
4 2 (0.15%) COM
4 2 (0.15%) EDI
5 1 (0.076%) CSS
5 1 (0.076%) FIX Protocol
5 1 (0.076%) HTML
Miscellaneous
1 105 (7.93%) Blackberry
2 87 (6.57%) Analytical Skills
3 31 (2.34%) iPhone
4 28 (2.11%) Management Information System
5 22 (1.66%) iPad
6 21 (1.59%) Driving Licence
6 21 (1.59%) Smartphone
7 19 (1.44%) Video Conferencing
8 18 (1.36%) Computer Science
8 18 (1.36%) Fat Client
8 18 (1.36%) Thin Client
9 17 (1.28%) Client/Server
10 9 (0.68%) BYOD
11 8 (0.60%) Data Centre
11 8 (0.60%) Virtual Team
12 6 (0.45%) Enterprise Software
13 5 (0.38%) Chip and PIN
13 5 (0.38%) RSA SecurID
13 5 (0.38%) User Experience
14 4 (0.30%) Enterprise Storage
Operating Systems
1 869 (65.63%) Windows
2 462 (34.89%) Windows 7
3 198 (14.95%) Windows Server
4 125 (9.44%) Windows 8
5 104 (7.85%) Windows 10
6 85 (6.42%) Windows Server 2012
7 79 (5.97%) Windows Server 2008
8 56 (4.23%) Windows XP
9 33 (2.49%) Android
10 30 (2.27%) Mac OS X
11 25 (1.89%) Linux
12 24 (1.81%) Windows Server 2003
13 18 (1.36%) Apple iOS
14 15 (1.13%) Mac OS
14 15 (1.13%) Unix
15 5 (0.38%) Windows Phone
15 5 (0.38%) Windows Vista
16 3 (0.23%) Windows 2000
16 3 (0.23%) Windows Mobile
16 3 (0.23%) Windows NT
Processes & Methodologies
1 586 (44.26%) ITIL
2 154 (11.63%) Service Management
3 98 (7.40%) Incident Management
4 75 (5.66%) Service Delivery
5 74 (5.59%) Ticket Management
6 58 (4.38%) ITSM
7 56 (4.23%) ITIL V3
8 33 (2.49%) Problem Management
9 31 (2.34%) Document Management
10 29 (2.19%) Virtual Environments
11 28 (2.11%) Case Management
11 28 (2.11%) Time Management
12 25 (1.89%) Change Management
13 23 (1.74%) CRM
14 21 (1.59%) Asset Management
14 21 (1.59%) Break/Fix
14 21 (1.59%) Wealth Management
15 19 (1.44%) Root Cause Analysis
15 19 (1.44%) Workflow
16 18 (1.36%) Workflow Management
Programming Languages
1 54 (4.08%) SQL
2 27 (2.04%) C
3 11 (0.83%) C#
4 2 (0.15%) Java
4 2 (0.15%) PowerShell
4 2 (0.15%) T-SQL
5 1 (0.076%) Bash Shell
5 1 (0.076%) PL/SQL
5 1 (0.076%) Python
Qualifications
1 116 (8.76%) Microsoft Certification
2 92 (6.95%) Degree
3 80 (6.04%) MCP
4 74 (5.59%) ITIL Certification
5 41 (3.10%) MCDST
5 41 (3.10%) MCSE
6 28 (2.11%) MOS
6 28 (2.11%) Security Cleared
7 25 (1.89%) MCITP
8 23 (1.74%) A+ Certification
9 20 (1.51%) SC Cleared
10 16 (1.21%) MCSA
11 14 (1.06%) GNVQ
12 13 (0.98%) CCNA
12 13 (0.98%) Cisco Certification
12 13 (0.98%) DBS Check
13 11 (0.83%) HND
14 10 (0.76%) MCTS
15 7 (0.53%) ITIL Foundation Certificate
15 7 (0.53%) Network+ Certification
Quality Assurance & Compliance
1 322 (24.32%) SLA
2 11 (0.83%) QA
3 3 (0.23%) Data Quality
3 3 (0.23%) ISO 9001
3 3 (0.23%) ISO/IEC 27001
3 3 (0.23%) Sarbanes-Oxley
4 2 (0.15%) BS25999
5 1 (0.076%) PCI DSS
System Software
1 698 (52.72%) Active Directory
2 48 (3.63%) XenApp
3 34 (2.57%) VMware Infrastructure
4 27 (2.04%) Hyper-V
5 10 (0.76%) Virtual Servers
5 10 (0.76%) XenDesktop
6 8 (0.60%) Terminal Services
7 7 (0.53%) BlackBerry Internet Service
7 7 (0.53%) Microsoft App-V
8 6 (0.45%) VMware Workstation
9 2 (0.15%) Citrix Presentation Server
9 2 (0.15%) Terminal Server
9 2 (0.15%) Virtual Desktop
10 1 (0.076%) Microsoft Virtual Server
10 1 (0.076%) UAG
10 1 (0.076%) Virtual Machines
10 1 (0.076%) vSphere
Systems Management
1 84 (6.34%) SCCM
2 9 (0.68%) Systems Management Server (SMS)
3 8 (0.60%) AirWatch
3 8 (0.60%) Norton AntiVirus
3 8 (0.60%) WSUS
3 8 (0.60%) XenMobile
4 6 (0.45%) SCOM
5 5 (0.38%) Microsoft Data Protection Manager
6 2 (0.15%) DameWare
6 2 (0.15%) ServiceCenter
7 1 (0.076%) Backup Exec
7 1 (0.076%) Jamf Pro
7 1 (0.076%) McAfee ePO
7 1 (0.076%) Microsoft Intune
7 1 (0.076%) OVSD
7 1 (0.076%) SCSM
7 1 (0.076%) Tivoli
Vendors
1 673 (50.83%) Microsoft
2 337 (25.45%) Citrix
3 90 (6.80%) Cisco
4 84 (6.34%) VMware
5 54 (4.08%) Apple
6 45 (3.40%) iManage
7 30 (2.27%) SAP
8 29 (2.19%) Remedy
9 26 (1.96%) ServiceNow
10 24 (1.81%) Bomgar
11 21 (1.59%) HP
12 20 (1.51%) Mitel
13 19 (1.44%) Symantec
14 18 (1.36%) LANDesk
15 16 (1.21%) Avaya
16 15 (1.13%) Google
17 12 (0.91%) Bloomberg
17 12 (0.91%) CheckPoint
17 12 (0.91%) Dell
18 11 (0.83%) AppSense
Manchester, Lancashire
Senitor Associates
Salary: £22000 per annum
Posted: 6 hours ago
Croydon, Surrey
Plan-Net
Salary: Competitive rate
Posted: 7 hours ago
Hemel Hempstead, Hertfordshire
Ashdown IT
Salary: From £25,000 to £30,000 per annum Up to £30,000 + benefits
Posted: 13 hours ago
Manchester, Lancashire
Rullion
Salary: £22000 - £23500 per annum + Excellent Benefits
Posted: 7 hours ago
Hertford, Hertfordshire
Latcom Ltd
Salary: From £25,000 to £30,000 per annum
Posted: 6 hours ago
Port Talbot, West Glamorgan
keytree
Salary: £25000 - £28000 per annum, Benefits Pension, Health Insurance, Flexiti
Posted: 12 hours ago
Wallingford, Oxfordshire
Vadis People
Salary: £18000 - £22000 per annum
Posted: 11 hours ago
Greater Manchester
Etech Partners
Salary: Up to £25,000 per annum + Benefits
Posted: Yesterday
Burgess Hill, West Sussex
RecruitmentRevolution.com Limited
Salary: £32,000 per annum Healthcare, Pension, Flexible Benefits
Posted: 9 hours ago
City, London
Harvey Nash plc
Salary: £28000 per annum
Posted: Yesterday
City, London
Harvey Nash plc
Salary: £20000 - £26000 per annum + bonus and benefits
Posted: Yesterday
Cheadle, Cheshire
Actis Recruitment.
Salary: From £18,000 to £20,000 per annum + benefits
Posted: Yesterday
London
Opus Recruitment Solutions Ltd
Salary: £25000 per annum
Posted: 5 days ago
London
Information Technology Services
Salary: £32k - 35k per year
Posted: 2 days ago
London
Ashdown IT
Salary: £20000 - £26000 per annum + bonus
Posted: 2 days ago
City, London
Harrington Starr
Salary: £25000 - £35000 per annum
Posted: 3 days ago
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £20000 - £25000 per annum + ben+on call allow
Posted: Yesterday
Birmingham, West Midlands (County)
Harvey Nash plc
Salary: £16500 - £18500 per annum + Excellent bonus, pension
Posted: 4 days ago
London
Harvey Nash plc
Salary: £27000 - £28000 per annum
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Oscar
Salary: £20000 - £25000 per annum + benefits
Posted: 4 days ago
Winchester, Hampshire
HAYS INFORMATION TECHNOLOGY
Salary: £26000 - £27000 per annum
Posted: 4 days ago
Glasgow, Lanarkshire
Head Resourcing
Salary: £18000 per annum
Posted: 4 days ago
London
Information Technology Services
Salary: £30k - 35k per year
Posted: 2 days ago
City, London
QUANTICA
Salary: £26000 per annum + great benefits package!
Posted: 4 days ago
London
Marcus Donald People
Salary: £24000 - £26000 per annum
Posted: 6 days ago
York, North Yorkshire
Spire Healthcare
Posted: 5 days ago
Fareham, Hampshire
Leidos
Posted: 4 days ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £20000 - £25000 per annum + Excellent Benefits
Posted: 6 days ago
Milton Keynes, Buckinghamshire
Plan-Net
Salary: Unspecified Competitive rate
Posted: 5 days ago
Coventry, West Midlands (County)
Reed Technology
Salary: £18000 - £24000 per annum + benefits
Posted: 4 days ago