Period
to 18 August 2018

The following table provides summary statistics for permanent job vacancies advertised in Wales with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 18 August 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > Wales
6 months to
18 Aug 2018
Same period 2017 Same period 2016
Rank 63 68 42
Rank change year-on-year +5 -26 +7
Permanent jobs citing SLA 75 74 143
As % of all permanent IT jobs advertised in Wales 3.88% 3.49% 5.39%
As % of the Quality Assurance & Compliance category 23.51% 22.98% 39.72%
Number of salaries quoted 47 70 110
Wales median annual salary £30,000 £39,000 £27,000
Median salary % change year-on-year -23.08% +44.44% -28.95%
10th Percentile £18,800 £24,000 £17,000
90th Percentile £59,500 £62,500 £49,550
UK median annual salary £39,000 £37,500 £37,500
% change year-on-year +4.00% - +2.74%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wales with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Wales
Permanent vacancies with a requirement for quality assurance or compliance skills 319 322 360
As % of all permanent IT jobs advertised in Wales 16.52% 15.20% 13.56%
Number of salaries quoted 218 266 301
Wales median annual salary £37,500 £40,000 £35,000
Median salary % change year-on-year -6.25% +14.29% -10.26%
10th Percentile £24,000 £26,500 £21,250
90th Percentile £57,946 £56,125 £52,500
UK median annual salary £50,000 £48,500 £48,500
% change year-on-year +3.09% - +7.78%

SLA
Job Vacancy Trend in Wales

Job postings citing SLA as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for SLA in Wales

SLA
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Wales.

Salary trend for SLA in Wales

SLA
Salary Histogram in Wales

The salary distribution of IT jobs citing SLA in Wales over the 6 months to 18 August 2018.

Salary histogram for SLA in Wales

SLA
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Wales region over the 6 months to 18 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -18 36 £30,000 -23.08% 5
Mid Wales +1 28 £26,000 -60.00%
West Wales +22 11 £47,500 +25.00% 1
SLA
UK

For the 6 months to 18 August 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region with a requirement for SLA.

1 48 (64.00%) Windows
2 44 (58.67%) ITIL
3 42 (56.00%) Microsoft
4 39 (52.00%) Active Directory
5 38 (50.67%) Service Management
5 38 (50.67%) Problem-Solving
6 33 (44.00%) Windows Server
7 32 (42.67%) User Experience
7 32 (42.67%) Service Delivery
8 28 (37.33%) VMware
8 28 (37.33%) Degree
9 27 (36.00%) Stakeholder Management
9 27 (36.00%) Continuous Improvement
9 27 (36.00%) Decision-Making
10 26 (34.67%) Hyper-V
10 26 (34.67%) ITSM
11 25 (33.33%) VMware Infrastructure
12 23 (30.67%) TOGAF
12 23 (30.67%) LAN
13 21 (28.00%) Proactive Management
14 20 (26.67%) ITIL Certification
14 20 (26.67%) Problem Management
14 20 (26.67%) Firewall
15 19 (25.33%) Microsoft Certification
15 19 (25.33%) Runbook
15 19 (25.33%) Veeam
16 18 (24.00%) Enterprise Software
16 18 (24.00%) Agile Software Development
17 17 (22.67%) Office 365
18 16 (21.33%) PowerShell

SLA
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (9.33%) MS Exchange
2 3 (4.00%) SharePoint
3 2 (2.67%) Skype for Business
Applications
1 14 (18.67%) Microsoft Office
Business Applications
1 2 (2.67%) Remedy ITSM
2 1 (1.33%) assyst
2 1 (1.33%) SAP ERP
Cloud Services
1 17 (22.67%) Office 365
2 4 (5.33%) Microsoft Azure
3 3 (4.00%) Azure Active Directory
4 1 (1.33%) IaaS
Communications & Networking
1 23 (30.67%) LAN
2 20 (26.67%) Firewall
3 16 (21.33%) WAN
4 14 (18.67%) DNS
5 12 (16.00%) Wireless
6 8 (10.67%) SAN
7 7 (9.33%) Cisco ASA
7 7 (9.33%) WLAN
8 6 (8.00%) ADSL
8 6 (8.00%) VPN
8 6 (8.00%) Wireshark
9 3 (4.00%) Cisco ISE
9 3 (4.00%) Kerberos
10 2 (2.67%) DHCP
11 1 (1.33%) BGP
11 1 (1.33%) DMZ
11 1 (1.33%) EIGRP
11 1 (1.33%) OSPF
11 1 (1.33%) RIP
11 1 (1.33%) VoIP
Database & Business Intelligence
1 13 (17.33%) SQL Server
2 5 (6.67%) Oracle Database
2 5 (6.67%) Oracle Database 10g
2 5 (6.67%) Oracle Database 11g
2 5 (6.67%) Oracle Database 12c
2 5 (6.67%) Power BI
3 3 (4.00%) Oracle9i Database
4 2 (2.67%) SQL Server Integration Services
5 1 (1.33%) RDBMS
5 1 (1.33%) Relational Database
5 1 (1.33%) SAP HANA
Development Applications
1 4 (5.33%) JIRA
General
1 5 (6.67%) Finance
2 2 (2.67%) Manufacturing
3 1 (1.33%) Advertising
3 1 (1.33%) Legal
3 1 (1.33%) Retail
Job Titles
1 14 (18.67%) Support Engineer
2 10 (13.33%) Network Engineer
3 7 (9.33%) Infrastructure Engineer
3 7 (9.33%) Senior Network Engineer
4 5 (6.67%) Field Engineer
5 4 (5.33%) Analyst
5 4 (5.33%) IT Engineer
5 4 (5.33%) IT Support
5 4 (5.33%) IT Support Engineer
6 3 (4.00%) 1st Line Support
6 3 (4.00%) 2nd Line Engineer
6 3 (4.00%) Collaboration Engineer
6 3 (4.00%) Delivery Manager
6 3 (4.00%) Desktop Engineer
6 3 (4.00%) Desktop Support Engineer
6 3 (4.00%) Field Support Engineer
6 3 (4.00%) Oracle DBA
6 3 (4.00%) Service Desk Technician
6 3 (4.00%) Service Manager
6 3 (4.00%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 3 (4.00%) SAML
2 1 (1.33%) BAPI
2 1 (1.33%) REST
2 1 (1.33%) SOAP
2 1 (1.33%) Web Services
Miscellaneous
1 32 (42.67%) User Experience
2 18 (24.00%) Enterprise Software
3 16 (21.33%) Management Information System
4 7 (9.33%) Computer Science
4 7 (9.33%) Replication
5 1 (1.33%) Data Centre
5 1 (1.33%) EPoS
5 1 (1.33%) Fat Client
5 1 (1.33%) Mobile App
5 1 (1.33%) PKI
5 1 (1.33%) Self-Motivation
5 1 (1.33%) Thin Client
Operating Systems
1 48 (64.00%) Windows
2 33 (44.00%) Windows Server
3 13 (17.33%) Windows 7
4 9 (12.00%) Windows Server 2003
5 5 (6.67%) Linux
6 4 (5.33%) Windows Server 2008
6 4 (5.33%) Windows Server 2012
7 3 (4.00%) Unix
8 2 (2.67%) Windows 10
8 2 (2.67%) Windows 8
9 1 (1.33%) CatOS
Processes & Methodologies
1 44 (58.67%) ITIL
2 38 (50.67%) Problem-Solving
2 38 (50.67%) Service Management
3 32 (42.67%) Service Delivery
4 27 (36.00%) Continuous Improvement
4 27 (36.00%) Decision-Making
4 27 (36.00%) Stakeholder Management
5 26 (34.67%) ITSM
6 23 (30.67%) TOGAF
7 21 (28.00%) Proactive Management
8 20 (26.67%) Problem Management
9 19 (25.33%) Runbook
10 18 (24.00%) Agile Software Development
11 16 (21.33%) Storage Management
12 14 (18.67%) Data Protection
13 9 (12.00%) Infrastructure Engineering
14 8 (10.67%) Customer Engagement
15 7 (9.33%) Business Continuity
15 7 (9.33%) Change Management
15 7 (9.33%) Coaching
Programming Languages
1 16 (21.33%) PowerShell
2 7 (9.33%) SQL
3 3 (4.00%) PL/SQL
3 3 (4.00%) Shell Script
3 3 (4.00%) VB
4 1 (1.33%) ABAP
Qualifications
1 28 (37.33%) Degree
2 20 (26.67%) ITIL Certification
3 19 (25.33%) Microsoft Certification
4 16 (21.33%) MCITP
5 10 (13.33%) CCNP
5 10 (13.33%) Cisco Certification
6 6 (8.00%) Computer Science Degree
7 4 (5.33%) CCNA
8 2 (2.67%) CITP
8 2 (2.67%) MCSA
8 2 (2.67%) SC Cleared
8 2 (2.67%) Security Cleared
9 1 (1.33%) HNC
9 1 (1.33%) MCSE
System Software
1 39 (52.00%) Active Directory
2 26 (34.67%) Hyper-V
3 25 (33.33%) VMware Infrastructure
4 7 (9.33%) Terminal Services
5 3 (4.00%) Shibboleth
6 1 (1.33%) VMware ESXi
Systems Management
1 10 (13.33%) NetBackup
2 2 (2.67%) Oracle RMAN
3 1 (1.33%) Systems Management Server (SMS)
Vendors
1 42 (56.00%) Microsoft
2 28 (37.33%) VMware
3 19 (25.33%) Veeam
4 16 (21.33%) Oracle
5 13 (17.33%) Cisco
6 11 (14.67%) 3PAR
6 11 (14.67%) HP
7 10 (13.33%) Veritas
8 9 (12.00%) SolarWinds
9 5 (6.67%) SAP
10 4 (5.33%) Citrix
10 4 (5.33%) F5
10 4 (5.33%) Remedy
11 3 (4.00%) Infoblox