Period
to 15 October 2018

The following table provides summary statistics for permanent job vacancies advertised in Wales with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 15 October 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > Wales
6 months to
15 Oct 2018
Same period 2017 Same period 2016
Rank 61 62 49
Rank change year-on-year +1 -13 +11
Permanent jobs citing SLA 72 77 122
As % of all permanent IT jobs advertised in Wales 3.57% 4.02% 4.65%
As % of the Quality Assurance & Compliance category 23.84% 26.74% 35.26%
Number of salaries quoted 54 62 96
Wales median annual salary £30,000 £37,750 £26,500
Median salary % change year-on-year -20.53% +42.45% -29.33%
10th Percentile £20,500 £24,100 £17,000
90th Percentile £53,500 £62,250 £42,500
UK median annual salary £40,000 £37,500 £37,500
% change year-on-year +6.67% - +1.35%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wales with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Wales
Permanent vacancies with a requirement for quality assurance or compliance skills 302 288 346
As % of all permanent IT jobs advertised in Wales 14.96% 15.04% 13.20%
Number of salaries quoted 229 227 281
Wales median annual salary £37,500 £37,500 £35,000
Median salary % change year-on-year - +7.14% -6.67%
10th Percentile £24,450 £25,000 £20,000
90th Percentile £57,946 £54,906 £57,500
UK median annual salary £50,000 £50,000 £50,000

SLA
Job Vacancy Trend in Wales

Job postings citing SLA as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for SLA in Wales

SLA
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Wales.

Salary trend for SLA in Wales

SLA
Salary Histogram in Wales

The salary distribution of IT jobs citing SLA in Wales over the 6 months to 15 October 2018.

Salary histogram for SLA in Wales

SLA
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Wales region over the 6 months to 15 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -12 42 £30,000 -14.29% 7
West Wales +19 13 £47,500 +19.50% 2
Mid Wales -10 13 - -
North Wales -6 4 £40,000 +70.21% 1
SLA
UK

For the 6 months to 15 October 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region with a requirement for SLA.

1 40 (55.56%) Windows
2 31 (43.06%) Microsoft
3 30 (41.67%) ITIL
4 28 (38.89%) Active Directory
5 27 (37.50%) VMware
5 27 (37.50%) Windows Server
6 25 (34.72%) Problem-Solving
7 23 (31.94%) VMware Infrastructure
7 23 (31.94%) Firewall
7 23 (31.94%) Service Delivery
7 23 (31.94%) LAN
8 22 (30.56%) WAN
9 21 (29.17%) Service Management
10 20 (27.78%) Infrastructure Engineering
11 17 (23.61%) Cisco
11 17 (23.61%) Degree
11 17 (23.61%) Office 365
11 17 (23.61%) Continuous Improvement
11 17 (23.61%) User Experience
12 16 (22.22%) Stakeholder Management
13 15 (20.83%) Hyper-V
14 14 (19.44%) ITSM
14 14 (19.44%) VPN
14 14 (19.44%) SAN
15 13 (18.06%) Replication
15 13 (18.06%) TOGAF
15 13 (18.06%) Veeam
15 13 (18.06%) Windows 7
15 13 (18.06%) Decision-Making
16 12 (16.67%) Windows Server 2003

SLA
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (6.94%) Elasticsearch
1 5 (6.94%) IIS
1 5 (6.94%) MS Exchange
2 3 (4.17%) Apache Solr
2 3 (4.17%) nginx
2 3 (4.17%) SharePoint
2 3 (4.17%) Tomcat
3 2 (2.78%) Apache
3 2 (2.78%) Exchange Server 2013
4 1 (1.39%) Exchange Server 2010
4 1 (1.39%) Skype for Business
Applications
1 10 (13.89%) Microsoft Office
2 2 (2.78%) Microsoft Excel
2 2 (2.78%) Microsoft PowerPoint
Business Applications
1 4 (5.56%) SAP ERP
2 1 (1.39%) assyst
2 1 (1.39%) Remedy ITSM
Cloud Services
1 17 (23.61%) Office 365
2 8 (11.11%) Microsoft Azure
3 6 (8.33%) Cloud Computing
4 5 (6.94%) Amazon AWS
5 3 (4.17%) Azure Active Directory
Communications & Networking
1 23 (31.94%) Firewall
1 23 (31.94%) LAN
2 22 (30.56%) WAN
3 14 (19.44%) SAN
3 14 (19.44%) VPN
4 11 (15.28%) DNS
5 8 (11.11%) Wireshark
6 7 (9.72%) Cisco ASA
6 7 (9.72%) DHCP
6 7 (9.72%) Wireless
6 7 (9.72%) WLAN
7 5 (6.94%) IPsec
7 5 (6.94%) NetScaler
8 4 (5.56%) MPLS
9 3 (4.17%) Cisco Nexus
9 3 (4.17%) Kerberos
9 3 (4.17%) Network Security
9 3 (4.17%) VLAN
10 2 (2.78%) ADSL
10 2 (2.78%) NAS
Database & Business Intelligence
1 11 (15.28%) SQL Server
2 5 (6.94%) MongoDB
3 4 (5.56%) SQL Server 2008
4 3 (4.17%) Power BI
5 1 (1.39%) Aerospike
5 1 (1.39%) MySQL
5 1 (1.39%) Oracle Database
5 1 (1.39%) Oracle Database 10g
5 1 (1.39%) Oracle Database 11g
5 1 (1.39%) Oracle Database 12c
5 1 (1.39%) Oracle9i Database
5 1 (1.39%) RDBMS
5 1 (1.39%) Relational Database
5 1 (1.39%) SAP HANA
5 1 (1.39%) SQL Server 2014
5 1 (1.39%) SQL Server Analysis Services
5 1 (1.39%) SQL Server Integration Services
5 1 (1.39%) SQL Server Reporting Services
Development Applications
1 1 (1.39%) JIRA
General
1 7 (9.72%) Finance
2 2 (2.78%) Back Office
2 2 (2.78%) Banking
2 2 (2.78%) Manufacturing
3 1 (1.39%) Legal
3 1 (1.39%) Retail
3 1 (1.39%) Spanish Language
Job Titles
1 15 (20.83%) Infrastructure Engineer
2 11 (15.28%) Support Engineer
3 9 (12.50%) Analyst
4 8 (11.11%) Network Engineer
5 7 (9.72%) Senior Network Engineer
6 6 (8.33%) Cloud Engineer
7 4 (5.56%) 2nd Line Engineer
7 4 (5.56%) Cloud Infrastructure Engineer
7 4 (5.56%) Delivery Manager
7 4 (5.56%) Senior Cloud Engineer
7 4 (5.56%) Senior Infrastructure Engineer
7 4 (5.56%) Service Manager
7 4 (5.56%) Services Delivery Manager
7 4 (5.56%) Support Analyst
7 4 (5.56%) Team Leader
8 3 (4.17%) Applications Support
8 3 (4.17%) Collaboration Engineer
8 3 (4.17%) IT Engineer
8 3 (4.17%) Service Desk Technician
9 2 (2.78%) IT Analyst
Libraries, Frameworks & Software Standards
1 3 (4.17%) SAML
2 1 (1.39%) BAPI
2 1 (1.39%) CGI
2 1 (1.39%) LEMP Stack
2 1 (1.39%) RabbitMQ
2 1 (1.39%) REST
2 1 (1.39%) SOAP
2 1 (1.39%) Web Services
Miscellaneous
1 17 (23.61%) User Experience
2 13 (18.06%) Replication
3 8 (11.11%) Management Information System
4 7 (9.72%) Computer Science
4 7 (9.72%) Enterprise Software
5 5 (6.94%) Clustering
6 4 (5.56%) Data Centre
7 2 (2.78%) Mobile App
8 1 (1.39%) Analytical Mindset
8 1 (1.39%) Analytical Skills
8 1 (1.39%) EPoS
8 1 (1.39%) Fat Client
8 1 (1.39%) PKI
8 1 (1.39%) Self-Motivation
8 1 (1.39%) Thin Client
Operating Systems
1 40 (55.56%) Windows
2 27 (37.50%) Windows Server
3 13 (18.06%) Windows 7
4 12 (16.67%) Windows Server 2003
5 8 (11.11%) Windows Server 2012
6 7 (9.72%) Linux
7 5 (6.94%) CentOS
7 5 (6.94%) Debian
7 5 (6.94%) Windows 10
8 4 (5.56%) Windows Server 2008
9 3 (4.17%) Ubuntu
9 3 (4.17%) Windows 8
10 1 (1.39%) CatOS
10 1 (1.39%) SUSE Linux Enterprise Server
10 1 (1.39%) Unix
Processes & Methodologies
1 30 (41.67%) ITIL
2 25 (34.72%) Problem-Solving
3 23 (31.94%) Service Delivery
4 21 (29.17%) Service Management
5 20 (27.78%) Infrastructure Engineering
6 17 (23.61%) Continuous Improvement
7 16 (22.22%) Stakeholder Management
8 14 (19.44%) ITSM
9 13 (18.06%) Decision-Making
9 13 (18.06%) TOGAF
10 11 (15.28%) Agile Software Development
10 11 (15.28%) Data Protection
11 10 (13.89%) Proactive Management
11 10 (13.89%) Problem Management
11 10 (13.89%) Runbook
12 9 (12.50%) Change Management
12 9 (12.50%) Storage Management
13 8 (11.11%) Customer Engagement
14 7 (9.72%) Coaching
14 7 (9.72%) Mentoring
Programming Languages
1 8 (11.11%) PowerShell
2 7 (9.72%) SQL
3 5 (6.94%) Java
4 1 (1.39%) ABAP
4 1 (1.39%) PHP
4 1 (1.39%) PL/SQL
4 1 (1.39%) Shell Script
4 1 (1.39%) T-SQL
Qualifications
1 17 (23.61%) Degree
2 10 (13.89%) ITIL Certification
3 7 (9.72%) CCNP
3 7 (9.72%) Cisco Certification
3 7 (9.72%) MCITP
3 7 (9.72%) Microsoft Certification
4 6 (8.33%) Computer Science Degree
5 2 (2.78%) ISEB
5 2 (2.78%) SC Cleared
5 2 (2.78%) Security Cleared
6 1 (1.39%) CCNA
6 1 (1.39%) CITP
6 1 (1.39%) DV Cleared
Quality Assurance & Compliance
1 2 (2.78%) GDPR
System Software
1 28 (38.89%) Active Directory
2 23 (31.94%) VMware Infrastructure
3 15 (20.83%) Hyper-V
4 7 (9.72%) Terminal Services
5 3 (4.17%) Shibboleth
5 3 (4.17%) VMware ESXi
6 1 (1.39%) LXC
Systems Management
1 4 (5.56%) NetBackup
2 2 (2.78%) Failover Clustering
2 2 (2.78%) Microsoft Clustering
2 2 (2.78%) SCCM
3 1 (1.39%) Oracle RMAN
3 1 (1.39%) Systems Management Server (SMS)
Vendors
1 31 (43.06%) Microsoft
2 27 (37.50%) VMware
3 17 (23.61%) Cisco
4 13 (18.06%) Veeam
5 9 (12.50%) Citrix
6 7 (9.72%) SAP
7 6 (8.33%) Oracle
7 6 (8.33%) SolarWinds
8 4 (5.56%) 3PAR
8 4 (5.56%) HP
8 4 (5.56%) NetApp
8 4 (5.56%) Veritas
9 3 (4.17%) EMC
9 3 (4.17%) Nimble Storage
9 3 (4.17%) Red Hat
10 2 (2.78%) CheckPoint
10 2 (2.78%) Remedy
11 1 (1.39%) Apple
11 1 (1.39%) Dell
11 1 (1.39%) F5