Period
to 18 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Wales with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 18 November 2017 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > Wales
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 51 46 58
Rank change year-on-year -5 +12 -7
Permanent jobs citing SLA 99 131 110
As % of all permanent IT jobs advertised in Wales 4.88% 4.97% 4.00%
As % of the Quality Assurance & Compliance category 34.74% 38.19% 32.74%
Number of salaries quoted 67 97 95
Wales median annual salary £35,000 £26,500 £35,000
Median salary % change year-on-year +32.08% -24.29% +5.26%
10th Percentile £25,000 £16,800 £16,500
90th Percentile £58,750 £43,000 £45,250
UK median annual salary £37,500 £37,500 £37,500

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wales with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Wales
Permanent vacancies with a requirement for quality assurance or compliance skills 285 343 336
As % of all permanent IT jobs advertised in Wales 14.04% 13.00% 12.21%
Number of salaries quoted 221 271 275
Wales median annual salary £35,000 £35,000 £37,500
Median salary % change year-on-year - -6.67% +7.14%
10th Percentile £24,500 £19,250 £21,100
90th Percentile £55,000 £63,750 £52,500
UK median annual salary £50,000 £49,000 £46,000
% change year-on-year +2.04% +6.52% +2.22%

SLA
Job Vacancy Trend in Wales

Job postings citing SLA as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for SLA in Wales

SLA
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Wales.

Salary trend for SLA in Wales

SLA
Salary Histogram in Wales

The salary distribution of IT jobs citing SLA in Wales over the 6 months to 18 November 2017.

Salary histogram for SLA in Wales

SLA
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Wales region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -1 54 £29,500 +11.32% 7
Mid Wales +9 28 £40,000 - 1
West Wales -11 13 £40,000 - 1
North Wales -5 4 £23,500 +45.74% 1
SLA
UK

For the 6 months to 18 November 2017, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region with a requirement for SLA.

1 57 (57.58%) ITIL
2 36 (36.36%) Problem Management
3 34 (34.34%) Service Management
4 31 (31.31%) Microsoft
5 29 (29.29%) Windows
6 28 (28.28%) Service Delivery
7 27 (27.27%) Cisco
7 27 (27.27%) Continuous Improvement
8 25 (25.25%) ITSM
9 24 (24.24%) ITIL Certification
10 23 (23.23%) SQL Server
11 22 (22.22%) Stakeholder Management
11 22 (22.22%) User Experience
12 21 (21.21%) TOGAF
12 21 (21.21%) Cisco Certification
13 20 (20.20%) Windows Server
14 19 (19.19%) Runbook
14 19 (19.19%) CCNA
15 17 (17.17%) Wireless
15 17 (17.17%) Agile Software Development
15 17 (17.17%) CCNP
15 17 (17.17%) Coaching
16 16 (16.16%) SolarWinds
16 16 (16.16%) Active Directory
17 15 (15.15%) Linux
17 15 (15.15%) VMware
17 15 (15.15%) F5
18 14 (14.14%) Infoblox
18 14 (14.14%) Change Control
18 14 (14.14%) Cisco ISE

SLA
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (5.05%) Elasticsearch
2 3 (3.03%) Apache
2 3 (3.03%) CMS
2 3 (3.03%) nginx
3 2 (2.02%) Apache Solr
3 2 (2.02%) IIS
3 2 (2.02%) Sitecore CMS
3 2 (2.02%) Skype for Business
3 2 (2.02%) Tomcat
4 1 (1.01%) SharePoint
Applications
1 8 (8.08%) Microsoft Office
Business Applications
1 12 (12.12%) Dynamics CRM
2 1 (1.01%) SAP ERP
Cloud Services
1 11 (11.11%) Office 365
2 6 (6.06%) Amazon AWS
2 6 (6.06%) Cloud Computing
2 6 (6.06%) Microsoft Azure
3 5 (5.05%) Dynamics 365
4 2 (2.02%) Azure Active Directory
4 2 (2.02%) SaaS
Communications & Networking
1 17 (17.17%) Wireless
2 14 (14.14%) Cisco ISE
2 14 (14.14%) Firewall
3 9 (9.09%) DNS
3 9 (9.09%) VPN
4 7 (7.07%) NetScaler
5 5 (5.05%) DHCP
5 5 (5.05%) Network Security
6 4 (4.04%) Cisco ASA
6 4 (4.04%) LAN
7 3 (3.03%) Cisco Nexus
7 3 (3.03%) IPsec
7 3 (3.03%) SAN
7 3 (3.03%) SSL
7 3 (3.03%) VLAN
7 3 (3.03%) WAN
8 2 (2.02%) Cisco IOS
8 2 (2.02%) PBX
8 2 (2.02%) Skype
8 2 (2.02%) Wireshark
Database & Business Intelligence
1 23 (23.23%) SQL Server
2 8 (8.08%) SQL Server 2008
3 6 (6.06%) SQL Server 2012
4 5 (5.05%) MongoDB
4 5 (5.05%) SQL Server Integration Services
4 5 (5.05%) SQL Server Reporting Services
5 3 (3.03%) SQL Server 2005
5 3 (3.03%) SQL Server 2014
5 3 (3.03%) SQL Server Analysis Services
6 2 (2.02%) BusinessObjects
6 2 (2.02%) Data Mining
6 2 (2.02%) Data Warehouse
6 2 (2.02%) Microsoft Analysis Services
6 2 (2.02%) WhereScape RED
7 1 (1.01%) SQL Server 2016
Development Applications
1 4 (4.04%) Team Foundation Server
2 2 (2.02%) SQL Server Management Studio (SSMS)
2 2 (2.02%) TeamCity
2 2 (2.02%) Visual Studio
General
1 11 (11.11%) Retail
2 8 (8.08%) Finance
3 6 (6.06%) Games
4 2 (2.02%) Banking
4 2 (2.02%) Billing
4 2 (2.02%) Law
5 1 (1.01%) Marketing
5 1 (1.01%) Pharmaceutical
Job Titles
1 18 (18.18%) Network Engineer
2 11 (11.11%) IT Support
3 9 (9.09%) DevOps Engineer
4 8 (8.08%) 2nd Line Support
4 8 (8.08%) Developer
4 8 (8.08%) Support Engineer
5 7 (7.07%) Lead Network Engineer
6 6 (6.06%) Analyst
6 6 (6.06%) Desktop Support
6 6 (6.06%) IT Engineer
6 6 (6.06%) Team Leader
7 5 (5.05%) Collaboration Engineer
7 5 (5.05%) Desktop Engineer
7 5 (5.05%) Desktop Support Engineer
7 5 (5.05%) Field Engineer
7 5 (5.05%) Field Support Engineer
7 5 (5.05%) Infrastructure Engineer
7 5 (5.05%) IT Support Engineer
8 4 (4.04%) Business Intelligence Developer
8 4 (4.04%) Support Team Leader
Libraries, Frameworks & Software Standards
1 9 (9.09%) .NET
2 7 (7.07%) ASP.NET
2 7 (7.07%) WCF
2 7 (7.07%) Web Services
2 7 (7.07%) WinForms
2 7 (7.07%) WPF
3 2 (2.02%) ASP.NET Web Forms
3 2 (2.02%) CSS
3 2 (2.02%) HTML
Miscellaneous
1 22 (22.22%) User Experience
2 7 (7.07%) Enterprise Software
3 5 (5.05%) Analytical Skills
4 4 (4.04%) Management Information System
5 3 (3.03%) Clustering
5 3 (3.03%) Computer Science
5 3 (3.03%) Data Centre
5 3 (3.03%) Xbox
6 2 (2.02%) Blackberry
6 2 (2.02%) CMDB
6 2 (2.02%) Fat Client
6 2 (2.02%) Replication
6 2 (2.02%) Thin Client
6 2 (2.02%) Virtual Team
7 1 (1.01%) Enterprise Cloud
7 1 (1.01%) PKI
7 1 (1.01%) Social Media
Operating Systems
1 29 (29.29%) Windows
2 20 (20.20%) Windows Server
3 15 (15.15%) Linux
4 11 (11.11%) Windows Server 2008
5 7 (7.07%) Ubuntu
6 6 (6.06%) CentOS
6 6 (6.06%) Debian
7 5 (5.05%) Windows Server 2012
8 3 (3.03%) Windows 10
8 3 (3.03%) Windows 7
9 1 (1.01%) CatOS
Processes & Methodologies
1 57 (57.58%) ITIL
2 36 (36.36%) Problem Management
3 34 (34.34%) Service Management
4 28 (28.28%) Service Delivery
5 27 (27.27%) Continuous Improvement
6 25 (25.25%) ITSM
7 22 (22.22%) Stakeholder Management
8 21 (21.21%) TOGAF
9 19 (19.19%) Runbook
10 17 (17.17%) Agile Software Development
10 17 (17.17%) Coaching
11 14 (14.14%) Change Control
11 14 (14.14%) IT Strategy
12 12 (12.12%) CRM
13 10 (10.10%) DevOps
14 9 (9.09%) MVC
15 7 (7.07%) Capacity Planning
15 7 (7.07%) Proactive Management
16 6 (6.06%) Continuous Integration
16 6 (6.06%) OO
Programming Languages
1 7 (7.07%) Bash Shell
1 7 (7.07%) SQL
2 6 (6.06%) Perl
2 6 (6.06%) PHP
2 6 (6.06%) PowerShell
2 6 (6.06%) Python
3 5 (5.05%) Java
3 5 (5.05%) T-SQL
4 2 (2.02%) C#
4 2 (2.02%) JavaScript
5 1 (1.01%) AWK
Qualifications
1 24 (24.24%) ITIL Certification
2 21 (21.21%) Cisco Certification
3 19 (19.19%) CCNA
4 17 (17.17%) CCNP
5 13 (13.13%) Degree
6 6 (6.06%) Microsoft Certification
7 4 (4.04%) MCITP
8 2 (2.02%) Computer Science Degree
8 2 (2.02%) MCSE
9 1 (1.01%) CITP
9 1 (1.01%) ITIL Foundation Certificate
9 1 (1.01%) Network+ Certification
Quality Assurance & Compliance
1 2 (2.02%) QA
2 1 (1.01%) GDPR
2 1 (1.01%) PCI DSS
System Software
1 16 (16.16%) Active Directory
2 14 (14.14%) VMware Infrastructure
3 11 (11.11%) Hyper-V
4 3 (3.03%) VMware ESXi
5 1 (1.01%) Docker
Systems Management
1 6 (6.06%) Opscode Chef
1 6 (6.06%) Puppet
2 4 (4.04%) NetBackup
3 3 (3.03%) SCCM
4 2 (2.02%) Forefront Identity Manager
4 2 (2.02%) SCSM
5 1 (1.01%) Ansible
Vendors
1 31 (31.31%) Microsoft
2 27 (27.27%) Cisco
3 16 (16.16%) SolarWinds
4 15 (15.15%) F5
4 15 (15.15%) VMware
5 14 (14.14%) Infoblox
6 8 (8.08%) Citrix
7 6 (6.06%) Red Hat
8 5 (5.05%) Intel
9 4 (4.04%) 3PAR
9 4 (4.04%) Dell
9 4 (4.04%) HP
9 4 (4.04%) Oracle
9 4 (4.04%) Veeam
9 4 (4.04%) Veritas
10 2 (2.02%) ICL
10 2 (2.02%) McAfee
10 2 (2.02%) Mitel
10 2 (2.02%) Nimble Storage
10 2 (2.02%) ServiceNow