Period
to 21 January 2019

The following table provides summary statistics for permanent job vacancies advertised in Wales with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 21 January 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > Wales
6 months to
21 Jan 2019
Same period 2018 Same period 2017
Rank 59 32 58
Rank change year-on-year -27 +26 -1
Permanent jobs citing SLA 70 125 105
As % of all permanent IT jobs advertised in Wales 3.66% 6.60% 4.42%
As % of the Quality Assurance & Compliance category 26.82% 44.80% 36.71%
Number of salaries quoted 53 55 76
Wales median annual salary £28,500 £32,500 £27,000
Median salary % change year-on-year -12.31% +20.37% -16.92%
10th Percentile £17,000 £20,500 £17,000
90th Percentile £48,600 £42,500 £42,500
UK median annual salary £40,000 £35,250 £37,500
% change year-on-year +13.48% -6.00% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wales with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Wales
Permanent vacancies with a requirement for quality assurance or compliance skills 261 279 286
As % of all permanent IT jobs advertised in Wales 13.66% 14.72% 12.05%
Number of salaries quoted 220 178 224
Wales median annual salary £35,750 £35,025 £37,375
Median salary % change year-on-year +2.07% -6.29% -0.33%
10th Percentile £23,500 £22,350 £19,250
90th Percentile £61,200 £55,000 £65,000
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -

SLA
Job Vacancy Trend in Wales

Job postings citing SLA as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for SLA in Wales

SLA
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Wales.

Salary trend for SLA in Wales

SLA
Salary Histogram in Wales

The salary distribution of IT jobs citing SLA in Wales over the 6 months to 21 January 2019.

Salary histogram for SLA in Wales

SLA
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Wales region over the 6 months to 21 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -13 39 £27,500 - 7
West Wales +6 18 £20,500 -48.75%
Mid Wales -3 7 - -
North Wales +10 5 £41,000 +112.99% 2
SLA
UK

For the 6 months to 21 January 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region with a requirement for SLA.

1 42 (60.00%) Microsoft
2 37 (52.86%) Windows
3 26 (37.14%) Service Delivery
3 26 (37.14%) Problem-Solving
4 25 (35.71%) Active Directory
5 22 (31.43%) Continuous Improvement
6 21 (30.00%) Microsoft Azure
6 21 (30.00%) ITIL
7 19 (27.14%) VMware
8 18 (25.71%) Infrastructure Engineering
9 16 (22.86%) Linux
9 16 (22.86%) VPN
10 14 (20.00%) Service Management
10 14 (20.00%) Agile Software Development
10 14 (20.00%) MS Exchange
10 14 (20.00%) Windows Server
11 13 (18.57%) Amazon AWS
11 13 (18.57%) Windows 7
11 13 (18.57%) Cloud Computing
11 13 (18.57%) SQL Server
11 13 (18.57%) Stakeholder Management
11 13 (18.57%) ITSM
12 12 (17.14%) Firewall
12 12 (17.14%) Office 365
13 11 (15.71%) VMware Infrastructure
14 10 (14.29%) DNS
14 10 (14.29%) Cisco
14 10 (14.29%) SAN
14 10 (14.29%) SQL
14 10 (14.29%) VoIP

SLA
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (20.00%) MS Exchange
2 8 (11.43%) IIS
3 6 (8.57%) Elasticsearch
4 4 (5.71%) Apache Solr
4 4 (5.71%) Exchange Server 2013
4 4 (5.71%) nginx
4 4 (5.71%) Tomcat
5 2 (2.86%) Apache
6 1 (1.43%) Exchange Server 2010
6 1 (1.43%) SharePoint
Applications
1 7 (10.00%) Microsoft Office
2 4 (5.71%) Microsoft Excel
2 4 (5.71%) Spreadsheet
3 3 (4.29%) Microsoft PowerPoint
Business Applications
1 3 (4.29%) SAP ERP
2 1 (1.43%) Q-Pulse
Cloud Services
1 21 (30.00%) Microsoft Azure
2 13 (18.57%) Amazon AWS
2 13 (18.57%) Cloud Computing
3 12 (17.14%) Office 365
4 4 (5.71%) IaaS
4 4 (5.71%) PaaS
5 1 (1.43%) Azure Active Directory
5 1 (1.43%) G Suite
Communications & Networking
1 16 (22.86%) VPN
2 12 (17.14%) Firewall
3 10 (14.29%) DNS
3 10 (14.29%) SAN
3 10 (14.29%) VoIP
4 9 (12.86%) DHCP
4 9 (12.86%) LAN
4 9 (12.86%) WAN
5 6 (8.57%) MPLS
5 6 (8.57%) TCP/IP
5 6 (8.57%) Wireless
5 6 (8.57%) Wireshark
6 5 (7.14%) IPsec
6 5 (7.14%) NetScaler
7 4 (5.71%) NAS
7 4 (5.71%) Network Security
7 4 (5.71%) PBX
7 4 (5.71%) RTP
8 3 (4.29%) Cisco Nexus
8 3 (4.29%) VLAN
Database & Business Intelligence
1 13 (18.57%) SQL Server
2 6 (8.57%) MongoDB
3 4 (5.71%) SQL Server 2008
3 4 (5.71%) SQL Server Analysis Services
3 4 (5.71%) SQL Server Integration Services
4 3 (4.29%) Data Warehouse
4 3 (4.29%) Microsoft Analysis Services
5 2 (2.86%) MySQL
6 1 (1.43%) Aerospike
6 1 (1.43%) OLAP
6 1 (1.43%) OLAP Cube
6 1 (1.43%) Oracle Database
6 1 (1.43%) SQL Server 2014
6 1 (1.43%) SQL Server Reporting Services
Development Applications
1 3 (4.29%) Team Foundation Server
2 1 (1.43%) Visual Studio
General
1 9 (12.86%) Finance
2 3 (4.29%) Back Office
3 2 (2.86%) Banking
3 2 (2.86%) Spanish Language
4 1 (1.43%) Retail
4 1 (1.43%) Telecoms
Job Titles
1 17 (24.29%) Cloud Engineer
2 15 (21.43%) Infrastructure Engineer
3 14 (20.00%) Support Engineer
4 11 (15.71%) Analyst
5 10 (14.29%) Cloud Infrastructure Engineer
5 10 (14.29%) Senior Cloud Engineer
5 10 (14.29%) Senior Infrastructure Engineer
6 9 (12.86%) Team Leader
7 8 (11.43%) IT Support
8 7 (10.00%) IT Engineer
9 5 (7.14%) 1st Line Support
9 5 (7.14%) 2nd Line Engineer
9 5 (7.14%) IT Support Engineer
9 5 (7.14%) Service Manager
10 4 (5.71%) 2nd Line Support
10 4 (5.71%) Deskside Support
10 4 (5.71%) Desktop Support
10 4 (5.71%) Infrastructure Team Leader
10 4 (5.71%) Service Analyst
10 4 (5.71%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 2 (2.86%) CGI
2 1 (1.43%) .NET
2 1 (1.43%) LEMP Stack
2 1 (1.43%) RabbitMQ
2 1 (1.43%) SailPoint
2 1 (1.43%) SAML
Miscellaneous
1 8 (11.43%) Replication
1 8 (11.43%) Self-Motivation
2 7 (10.00%) User Experience
3 6 (8.57%) Enterprise Software
4 5 (7.14%) Clustering
4 5 (7.14%) Data Centre
5 4 (5.71%) Management Information System
6 3 (4.29%) Driving Licence
7 2 (2.86%) Analytical Skills
7 2 (2.86%) Mobile App
8 1 (1.43%) Analytical Mindset
8 1 (1.43%) Fintech
8 1 (1.43%) LIMS
Operating Systems
1 37 (52.86%) Windows
2 16 (22.86%) Linux
3 14 (20.00%) Windows Server
4 13 (18.57%) Windows 7
5 9 (12.86%) CentOS
6 8 (11.43%) Windows 10
7 7 (10.00%) Windows Server 2012
8 5 (7.14%) Debian
8 5 (7.14%) Windows Server 2003
9 4 (5.71%) SUSE
9 4 (5.71%) Windows Server 2008
10 3 (4.29%) Ubuntu
11 1 (1.43%) SUSE Linux Enterprise Server
11 1 (1.43%) Unix
11 1 (1.43%) Windows 8
Processes & Methodologies
1 26 (37.14%) Problem-Solving
1 26 (37.14%) Service Delivery
2 22 (31.43%) Continuous Improvement
3 21 (30.00%) ITIL
4 18 (25.71%) Infrastructure Engineering
5 14 (20.00%) Agile Software Development
5 14 (20.00%) Service Management
6 13 (18.57%) ITSM
6 13 (18.57%) Stakeholder Management
7 10 (14.29%) Customer Requirements
7 10 (14.29%) Deployment Automation
8 9 (12.86%) Capacity Planning
8 9 (12.86%) Data Protection
9 8 (11.43%) DevOps
10 7 (10.00%) Continuous Deployment
10 7 (10.00%) Continuous Integration
10 7 (10.00%) Decision-Making
10 7 (10.00%) Immutable Infrastructure
10 7 (10.00%) Proactive Management
10 7 (10.00%) Problem Management
Programming Languages
1 10 (14.29%) SQL
2 8 (11.43%) PowerShell
3 6 (8.57%) Java
4 4 (5.71%) T-SQL
5 1 (1.43%) Bash Shell
5 1 (1.43%) C#
5 1 (1.43%) PHP
5 1 (1.43%) Shell Script
Qualifications
1 7 (10.00%) Degree
1 7 (10.00%) Microsoft Certification
2 6 (8.57%) SC Cleared
2 6 (8.57%) Security Cleared
3 4 (5.71%) ITIL Certification
3 4 (5.71%) MCSA
4 3 (4.29%) ISEB
5 2 (2.86%) MCITP
6 1 (1.43%) DV Cleared
Quality Assurance & Compliance
1 5 (7.14%) GDPR
2 4 (5.71%) QA
3 1 (1.43%) ISAE 3402
System Software
1 25 (35.71%) Active Directory
2 11 (15.71%) VMware Infrastructure
3 3 (4.29%) VMware ESXi
4 2 (2.86%) Hyper-V
5 1 (1.43%) Docker
5 1 (1.43%) LXC
5 1 (1.43%) Shibboleth
Systems Management
1 9 (12.86%) SCCM
2 2 (2.86%) Failover Clustering
2 2 (2.86%) Microsoft Clustering
3 1 (1.43%) Kubernetes
3 1 (1.43%) Nagios
3 1 (1.43%) Terraform
Vendors
1 42 (60.00%) Microsoft
2 19 (27.14%) VMware
3 10 (14.29%) Cisco
4 8 (11.43%) Citrix
5 7 (10.00%) NetApp
5 7 (10.00%) Red Hat
6 4 (5.71%) CheckPoint
6 4 (5.71%) Veeam
7 3 (4.29%) EMC
7 3 (4.29%) Nimble Storage
7 3 (4.29%) SAP
8 2 (2.86%) Apple
8 2 (2.86%) Oracle
9 1 (1.43%) Dell
9 1 (1.43%) Google
9 1 (1.43%) Remedy
9 1 (1.43%) Sage
9 1 (1.43%) Sophos