Period
to 27 May 2018

The following table provides summary statistics for permanent job vacancies advertised in Wales with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 27 May 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > Wales
6 months to
27 May 2018
Same period 2017 Same period 2016
Rank 36 68 52
Rank change year-on-year +32 -16 +13
Permanent jobs citing SLA 119 77 111
As % of all permanent IT jobs advertised in Wales 6.57% 3.76% 4.15%
As % of the Quality Assurance & Compliance category 38.39% 26.83% 31.53%
Number of salaries quoted 50 66 90
Wales median annual salary £24,000 £35,000 £27,500
Median salary % change year-on-year -31.43% +27.27% -21.43%
10th Percentile £18,475 £21,125 £17,675
90th Percentile £50,875 £62,500 £47,625
UK median annual salary £37,500 £36,513 £37,500
% change year-on-year +2.70% -2.63% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wales with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Wales
Permanent vacancies with a requirement for quality assurance or compliance skills 310 287 352
As % of all permanent IT jobs advertised in Wales 17.12% 14.00% 13.16%
Number of salaries quoted 183 225 300
Wales median annual salary £38,500 £42,500 £35,000
Median salary % change year-on-year -9.41% +21.43% -12.50%
10th Percentile £21,250 £25,800 £21,500
90th Percentile £57,689 £56,150 £51,250
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

SLA
Job Vacancy Trend in Wales

Job postings citing SLA as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for SLA in Wales

SLA
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Wales.

Salary trend for SLA in Wales

SLA
Salary Histogram in Wales

The salary distribution of IT jobs citing SLA in Wales over the 6 months to 27 May 2018.

Salary histogram for SLA in Wales

SLA
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Wales region over the 6 months to 27 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Mid Wales +18 64 £26,000 -60.00%
South Wales -5 42 £27,500 -20.86% 8
West Wales +17 13 £21,500 -35.34%
SLA
UK

For the 6 months to 27 May 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region with a requirement for SLA.

1 86 (72.27%) ITIL
2 76 (63.87%) Service Management
3 73 (61.34%) Windows
4 72 (60.50%) Problem-Solving
5 67 (56.30%) Service Delivery
6 66 (55.46%) Microsoft
7 65 (54.62%) User Experience
8 64 (53.78%) Stakeholder Management
9 63 (52.94%) Continuous Improvement
10 62 (52.10%) Decision-Making
11 61 (51.26%) ITSM
12 51 (42.86%) Degree
13 48 (40.34%) Active Directory
14 45 (37.82%) Proactive Management
15 43 (36.13%) Microsoft Certification
16 42 (35.29%) Enterprise Software
17 39 (32.77%) Windows Server
18 38 (31.93%) TOGAF
19 35 (29.41%) Linux
20 33 (27.73%) Incident Management
21 30 (25.21%) ITIL Certification
21 30 (25.21%) VMware
22 29 (24.37%) Hyper-V
23 27 (22.69%) Problem Management
23 27 (22.69%) VMware Infrastructure
23 27 (22.69%) PowerShell
23 27 (22.69%) Runbook
24 26 (21.85%) Oracle
25 25 (21.01%) Coaching
26 24 (20.17%) SQL Server

SLA
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (8.40%) MS Exchange
2 6 (5.04%) SharePoint
3 2 (1.68%) Skype for Business
4 1 (0.84%) CMS
Applications
1 14 (11.76%) Microsoft Office
2 3 (2.52%) Microsoft Excel
3 1 (0.84%) Microsoft PowerPoint
Business Applications
1 3 (2.52%) Remedy ITSM
2 1 (0.84%) assyst
2 1 (0.84%) SAP ERP
Cloud Services
1 17 (14.29%) Microsoft Azure
2 15 (12.61%) IaaS
3 13 (10.92%) Office 365
4 2 (1.68%) Amazon AWS
4 2 (1.68%) OneDrive
5 1 (0.84%) Azure Active Directory
5 1 (0.84%) Cloud Computing
Communications & Networking
1 21 (17.65%) Wireless
2 20 (16.81%) DNS
3 15 (12.61%) Cisco ISE
3 15 (12.61%) LAN
4 13 (10.92%) Firewall
5 8 (6.72%) ADSL
6 5 (4.20%) Cisco ASA
6 5 (4.20%) WAN
7 4 (3.36%) VPN
8 3 (2.52%) DHCP
8 3 (2.52%) Wireshark
9 2 (1.68%) Cisco IOS
10 1 (0.84%) Cisco Firepower
10 1 (0.84%) Cisco Nexus
10 1 (0.84%) Kerberos
10 1 (0.84%) NetScaler
10 1 (0.84%) NX-OS
10 1 (0.84%) Skype
10 1 (0.84%) Spanning Tree
10 1 (0.84%) WebEx
Database & Business Intelligence
1 24 (20.17%) SQL Server
2 15 (12.61%) Oracle Database
3 14 (11.76%) Oracle Database 10g
3 14 (11.76%) Oracle Database 11g
3 14 (11.76%) Oracle Database 12c
3 14 (11.76%) Power BI
4 10 (8.40%) SQL Server Integration Services
5 4 (3.36%) Oracle9i Database
6 1 (0.84%) MongoDB
6 1 (0.84%) NoSQL
6 1 (0.84%) RDBMS
6 1 (0.84%) Relational Database
Development Applications
1 16 (13.45%) JIRA
2 1 (0.84%) Atlassian Bamboo
2 1 (0.84%) Jenkins
General
1 8 (6.72%) Finance
2 1 (0.84%) Advertising
2 1 (0.84%) Legal
2 1 (0.84%) Manufacturing
Job Titles
1 19 (15.97%) Network Engineer
2 18 (15.13%) Support Engineer
3 11 (9.24%) Analyst
4 10 (8.40%) Database Engineer
5 9 (7.56%) IT Engineer
6 8 (6.72%) Desktop Engineer
6 8 (6.72%) Desktop Support
6 8 (6.72%) Desktop Support Engineer
7 7 (5.88%) Field Engineer
7 7 (5.88%) IT Support
7 7 (5.88%) IT Support Engineer
8 6 (5.04%) 1st Line Support
8 6 (5.04%) Backup Engineer
8 6 (5.04%) Field Support Engineer
8 6 (5.04%) Lead Network Engineer
8 6 (5.04%) Support Analyst
9 5 (4.20%) DBA
9 5 (4.20%) Oracle DBA
10 4 (3.36%) Senior Network Engineer
10 4 (3.36%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 2 (1.68%) CSS
1 2 (1.68%) HTML
2 1 (0.84%) Oracle GoldenGate
2 1 (0.84%) Oracle Streams
2 1 (0.84%) SAML
Miscellaneous
1 65 (54.62%) User Experience
2 42 (35.29%) Enterprise Software
3 20 (16.81%) Management Information System
4 4 (3.36%) Computer Science
5 2 (1.68%) Data Centre
6 1 (0.84%) Analytical Skills
6 1 (0.84%) AS400
6 1 (0.84%) Fat Client
6 1 (0.84%) Mobile App
6 1 (0.84%) PKI
6 1 (0.84%) Self-Motivation
6 1 (0.84%) Social Media
6 1 (0.84%) Thin Client
Operating Systems
1 73 (61.34%) Windows
2 39 (32.77%) Windows Server
3 35 (29.41%) Linux
4 19 (15.97%) Windows Server 2012
5 7 (5.88%) Windows 7
5 7 (5.88%) Windows Server 2008
6 5 (4.20%) Unix
7 3 (2.52%) Windows 10
8 1 (0.84%) CatOS
8 1 (0.84%) CentOS
8 1 (0.84%) Debian
8 1 (0.84%) Solaris
8 1 (0.84%) Ubuntu
Processes & Methodologies
1 86 (72.27%) ITIL
2 76 (63.87%) Service Management
3 72 (60.50%) Problem-Solving
4 67 (56.30%) Service Delivery
5 64 (53.78%) Stakeholder Management
6 63 (52.94%) Continuous Improvement
7 62 (52.10%) Decision-Making
8 61 (51.26%) ITSM
9 45 (37.82%) Proactive Management
10 38 (31.93%) TOGAF
11 33 (27.73%) Incident Management
12 27 (22.69%) Problem Management
12 27 (22.69%) Runbook
13 25 (21.01%) Coaching
14 17 (14.29%) Collaborative Working
14 17 (14.29%) IT Strategy
15 16 (13.45%) Business Continuity
16 15 (12.61%) Agile Software Development
16 15 (12.61%) Change Control
17 12 (10.08%) Data Protection
Programming Languages
1 27 (22.69%) PowerShell
2 18 (15.13%) SQL
3 16 (13.45%) VB
4 4 (3.36%) PL/SQL
4 4 (3.36%) Shell Script
5 2 (1.68%) Bash Shell
5 2 (1.68%) JavaScript
6 1 (0.84%) AWK
6 1 (0.84%) Perl
6 1 (0.84%) PHP
6 1 (0.84%) Python
Qualifications
1 51 (42.86%) Degree
2 43 (36.13%) Microsoft Certification
3 30 (25.21%) ITIL Certification
4 20 (16.81%) Cisco Certification
5 19 (15.97%) CCNP
6 18 (15.13%) MCITP
7 17 (14.29%) CCNA
8 15 (12.61%) MCSE
9 10 (8.40%) MCSA
10 3 (2.52%) Computer Science Degree
11 2 (1.68%) CITP
11 2 (1.68%) SC Cleared
11 2 (1.68%) Security Cleared
12 1 (0.84%) HNC
12 1 (0.84%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 1 (0.84%) GDPR
1 1 (0.84%) PCI DSS
System Software
1 48 (40.34%) Active Directory
2 29 (24.37%) Hyper-V
3 27 (22.69%) VMware Infrastructure
4 15 (12.61%) VMware ESXi
5 1 (0.84%) Shibboleth
Systems Management
1 10 (8.40%) NetBackup
2 3 (2.52%) Oracle RMAN
3 1 (0.84%) Data Guard
3 1 (0.84%) Opscode Chef
3 1 (0.84%) Puppet
3 1 (0.84%) SCCM
Vendors
1 66 (55.46%) Microsoft
2 30 (25.21%) VMware
3 26 (21.85%) Oracle
4 23 (19.33%) Cisco
5 18 (15.13%) SolarWinds
6 17 (14.29%) Veeam
7 16 (13.45%) F5
8 15 (12.61%) Infoblox
9 11 (9.24%) 3PAR
9 11 (9.24%) HP
10 10 (8.40%) Veritas
11 5 (4.20%) Citrix
11 5 (4.20%) Remedy
12 4 (3.36%) SAP
13 3 (2.52%) Intel
14 1 (0.84%) McAfee
14 1 (0.84%) Red Hat