SLA Job Trends in Wales

Service Level Agreement (SLA)
UK > Wales

The table below provides summary statistics and salary benchmarking for jobs advertised in Wales requiring SLA skills. It covers permanent job vacancies from the 6 months leading up to 7 March 2026, with comparisons to the same periods in the previous two years.

6 months to
7 Mar 2026
Same period 2025 Same period 2024
Rank 66 59 58
Rank change year-on-year -7 -1 +30
Permanent jobs citing SLA 15 13 51
As % of all permanent jobs in Wales 1.26% 1.99% 3.40%
As % of the Quality Assurance & Compliance category 10.87% 14.44% 23.29%
Number of salaries quoted 12 8 24
10th Percentile - £35,125 £24,650
25th Percentile £27,000 £36,250 £25,000
Median annual salary (50th Percentile) £29,000 £43,000 £31,000
Median % change year-on-year -32.56% +38.71% +3.33%
75th Percentile £34,025 £44,875 £34,250
90th Percentile £34,460 £46,000 £41,000
UK median annual salary £37,500 £37,500 £32,500
% change year-on-year - +15.38% -17.67%

All Quality Assurance and Compliance Skills
Wales

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring quality assurance or compliance skills in Wales.

Permanent vacancies with a requirement for quality assurance or compliance skills 138 90 219
As % of all permanent jobs advertised in Wales 11.58% 13.78% 14.62%
Number of salaries quoted 65 44 158
10th Percentile £27,600 £36,250 £25,033
25th Percentile £36,250 £41,571 £31,250
Median annual salary (50th Percentile) £52,500 £53,750 £40,250
Median % change year-on-year -2.33% +33.54% -9.89%
75th Percentile £67,500 £67,150 £55,000
90th Percentile £78,280 £78,243 £70,000
UK median annual salary £60,000 £60,000 £55,000
% change year-on-year - +9.09% -4.35%

SLA
Job Vacancy Trend in Wales

Historical trend showing the proportion of permanent IT job postings citing SLA relative to all permanent IT jobs advertised in Wales.

SLA job vacancy trend in Wales

SLA
Salary Trend in Wales

Salary distribution trend for jobs in Wales citing SLA.

Salary distribution trend for jobs in Wales citing SLA

SLA
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Wales region over the 6 months to 7 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South Wales -3 13 £28,000 -34.88% 5
North Wales - 2 £35,750 -
SLA
UK

SLA
Co-Occurring Skills & Capabilities in Wales by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (6.67%) IIS
1 1 (6.67%) Microsoft Exchange
1 1 (6.67%) SharePoint
Applications
1 4 (26.67%) Microsoft Office
Cloud Services
1 6 (40.00%) Microsoft 365
2 2 (13.33%) Azure
3 1 (6.67%) Entra ID
Communications & Networking
1 1 (6.67%) DHCP
1 1 (6.67%) DNS
1 1 (6.67%) Firewall
1 1 (6.67%) TCP/IP
1 1 (6.67%) VPN
General
1 11 (73.33%) Social Skills
2 3 (20.00%) Back Office
2 3 (20.00%) Telecoms
3 1 (6.67%) Analytical Skills
3 1 (6.67%) Finance
3 1 (6.67%) Retail
Job Titles
1 5 (33.33%) IT Support
1 5 (33.33%) Support Engineer
1 5 (33.33%) Technical Support
2 4 (26.67%) Desktop Engineer
2 4 (26.67%) Desktop Support
2 4 (26.67%) Desktop Support Engineer
3 3 (20.00%) Help Desk Team Lead
3 3 (20.00%) Lead
3 3 (20.00%) Site Engineer
3 3 (20.00%) Team Leader
4 1 (6.67%) 1st Line Support Technician
4 1 (6.67%) 2nd Line Engineer
4 1 (6.67%) 2nd Line Service Desk Analyst
4 1 (6.67%) 2nd Line Support Analyst
4 1 (6.67%) 2nd Line Support Engineer
4 1 (6.67%) Automation Technician
4 1 (6.67%) Service Desk Analyst
4 1 (6.67%) Service Desk Engineer
4 1 (6.67%) Service Desk Support
4 1 (6.67%) Service Desk Support Analyst
Miscellaneous
1 1 (6.67%) Handset
1 1 (6.67%) iPad
1 1 (6.67%) Video Conferencing
Operating Systems
1 5 (33.33%) Windows
1 5 (33.33%) Windows 10
2 1 (6.67%) Windows 7
2 1 (6.67%) Windows Server
2 1 (6.67%) Windows Server 2008
2 1 (6.67%) Windows Server 2012
Processes & Methodologies
1 7 (46.67%) Customer Service
2 6 (40.00%) Cybersecurity
3 5 (33.33%) Data Protection
4 4 (26.67%) Continuous Improvement
4 4 (26.67%) ITIL
5 3 (20.00%) Analytics
5 3 (20.00%) Coaching
5 3 (20.00%) Customer Acquisition
5 3 (20.00%) Customer Experience
5 3 (20.00%) Patch Management
5 3 (20.00%) People Management
5 3 (20.00%) Software Deployment
5 3 (20.00%) Ticket Management
6 1 (6.67%) Application Packaging
6 1 (6.67%) Change Control
6 1 (6.67%) Decision-Making
6 1 (6.67%) Software Testing
6 1 (6.67%) Stakeholder Management
6 1 (6.67%) Test Automation
Programming Languages
1 5 (33.33%) SQL
Qualifications
1 3 (20.00%) CTC Cleared
1 3 (20.00%) Degree
1 3 (20.00%) SC Cleared
1 3 (20.00%) Security Cleared
System Software
1 2 (13.33%) Active Directory
2 1 (6.67%) VMware Infrastructure
Vendors
1 3 (20.00%) Cisco
1 3 (20.00%) Microsoft
2 1 (6.67%) SolarWinds
2 1 (6.67%) VMware