Period
to 17 August 2018

The median annual salary for a Technical Support Engineer was £27,500 in advertised job vacancies in the West Midlands during the 6 months to 17 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Engineer
England > West Midlands
6 months to
17 Aug 2018
Same period 2017 Same period 2016
Rank 274 311 327
Rank change year-on-year +37 +16 -14
Permanent jobs requiring a Technical Support Engineer 18 13 28
As % of all permanent IT jobs advertised in the West Midlands 0.20% 0.13% 0.23%
As % of the Job Titles category 0.20% 0.14% 0.24%
Number of salaries quoted 13 11 25
West Midlands median annual salary £27,500 £20,000 £27,500
Median salary % change year-on-year +37.50% -27.27% +14.58%
10th Percentile £23,000 £17,750 £19,800
90th Percentile £42,500 £33,500 £35,000
England median annual salary £30,250 £31,000 £32,500
% change year-on-year -2.42% -4.62% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 8,783 9,613 11,549
% of permanent IT jobs with a recognized job title 96.23% 96.61% 96.14%
Number of salaries quoted 6,838 8,073 9,151
West Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £24,000 £25,000 £23,500
90th Percentile £65,000 £61,250 £62,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Technical Support Engineer
Job Vacancy Trend in the West Midlands

Job postings that featured Technical Support Engineer in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Technical Support Engineer in the West Midlands

Technical Support Engineer
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Engineer in the West Midlands.

Salary trend for Technical Support Engineer in the West Midlands

Technical Support Engineer
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Technical Support Engineer in the West Midlands over the 6 months to 17 August 2018.

Salary histogram for Technical Support Engineer in the West Midlands

Technical Support Engineer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Engineer within the West Midlands region over the 6 months to 17 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -1 11 £32,500 -
Worcestershire +16 5 £25,375 -18.15% 1
Coventry +1 2 £27,500 +44.74%
Technical Support Engineer
England

Technical Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 17 August 2018, Technical Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Technical Support Engineer in the job title.

1 12 (66.67%) Windows
1 12 (66.67%) Active Directory
2 9 (50.00%) Microsoft
2 9 (50.00%) ITIL
2 9 (50.00%) VMware
3 8 (44.44%) Windows Server
3 8 (44.44%) Firewall
4 7 (38.89%) Microsoft Certification
4 7 (38.89%) Cisco
5 6 (33.33%) SAN
5 6 (33.33%) Windows Server 2003
5 6 (33.33%) Office 365
5 6 (33.33%) VMware Infrastructure
6 5 (27.78%) Windows Server 2012
6 5 (27.78%) DNS
6 5 (27.78%) WAN
6 5 (27.78%) DHCP
6 5 (27.78%) ITIL Certification
6 5 (27.78%) LAN
7 4 (22.22%) MS Exchange
7 4 (22.22%) MCSE
7 4 (22.22%) PRINCE2
7 4 (22.22%) SQL Server
7 4 (22.22%) CCNA
7 4 (22.22%) HP
7 4 (22.22%) SSL
7 4 (22.22%) Cisco Certification
7 4 (22.22%) CheckPoint
7 4 (22.22%) IPsec
7 4 (22.22%) Infrastructure Engineering

Technical Support Engineer Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (22.22%) MS Exchange
2 2 (11.11%) Exchange Server 2007
2 2 (11.11%) Exchange Server 2010
3 1 (5.56%) Elasticsearch
Applications
1 3 (16.67%) Microsoft Office
Cloud Services
1 6 (33.33%) Office 365
2 1 (5.56%) Amazon AWS
2 1 (5.56%) Amazon EC2
2 1 (5.56%) CloudFront
Communications & Networking
1 8 (44.44%) Firewall
2 6 (33.33%) SAN
3 5 (27.78%) DHCP
3 5 (27.78%) DNS
3 5 (27.78%) LAN
3 5 (27.78%) WAN
4 4 (22.22%) Cisco ASA
4 4 (22.22%) IPsec
4 4 (22.22%) SSL
5 3 (16.67%) IP Telephony
5 3 (16.67%) TCP/IP
6 2 (11.11%) NAS
7 1 (5.56%) Internet
7 1 (5.56%) VPN
7 1 (5.56%) WLAN
Database & Business Intelligence
1 4 (22.22%) SQL Server
2 1 (5.56%) Amazon RDS
2 1 (5.56%) Data Warehouse
2 1 (5.56%) MongoDB
Development Applications
1 1 (5.56%) GoCD
1 1 (5.56%) Jenkins
General
1 2 (11.11%) Manufacturing
2 1 (5.56%) Retail
Libraries, Frameworks & Software Standards
1 2 (11.11%) Middleware
2 1 (5.56%) Elastic Stack
Miscellaneous
1 2 (11.11%) Data Centre
1 2 (11.11%) EMC VNX
1 2 (11.11%) Replication
1 2 (11.11%) Self-Motivation
Operating Systems
1 12 (66.67%) Windows
2 8 (44.44%) Windows Server
3 6 (33.33%) Windows Server 2003
4 5 (27.78%) Windows Server 2012
5 4 (22.22%) Windows Server 2008
6 3 (16.67%) Linux
6 3 (16.67%) Windows 7
7 2 (11.11%) Unix
7 2 (11.11%) Windows 10
7 2 (11.11%) Windows 8
7 2 (11.11%) Windows XP
Processes & Methodologies
1 9 (50.00%) ITIL
2 4 (22.22%) Infrastructure Engineering
2 4 (22.22%) PRINCE2
3 2 (11.11%) Data Deduplication
3 2 (11.11%) Data Protection
3 2 (11.11%) PDM
3 2 (11.11%) Root Cause Analysis
3 2 (11.11%) Storage Management
3 2 (11.11%) Workflow
4 1 (5.56%) Artificial Intelligence
4 1 (5.56%) Break/Fix
4 1 (5.56%) DevOps
4 1 (5.56%) Document Management
4 1 (5.56%) Hardware Maintenance
4 1 (5.56%) High Availability
4 1 (5.56%) Proactive Monitoring
4 1 (5.56%) Problem Management
4 1 (5.56%) Service Management
4 1 (5.56%) Speech Recognition
4 1 (5.56%) Trend Analysis
Programming Languages
1 2 (11.11%) SQL
2 1 (5.56%) Bash Shell
2 1 (5.56%) Java
2 1 (5.56%) Jython
2 1 (5.56%) Python
Qualifications
1 7 (38.89%) Microsoft Certification
2 5 (27.78%) ITIL Certification
3 4 (22.22%) CCNA
3 4 (22.22%) Cisco Certification
3 4 (22.22%) MCITP
3 4 (22.22%) MCSE
4 1 (5.56%) Degree
4 1 (5.56%) MCDST
4 1 (5.56%) MCSA
Quality Assurance & Compliance
1 2 (11.11%) SLA
System Software
1 12 (66.67%) Active Directory
2 6 (33.33%) VMware Infrastructure
3 4 (22.22%) VMware ESXi
4 2 (11.11%) Hyper-V
5 1 (5.56%) Docker
5 1 (5.56%) Xen
Systems Management
1 2 (11.11%) HP Data Protector
1 2 (11.11%) NetBackup
1 2 (11.11%) Tivoli Storage Manager
2 1 (5.56%) Ansible
2 1 (5.56%) Graphite
2 1 (5.56%) Kibana
2 1 (5.56%) Kubernetes
2 1 (5.56%) logstash
2 1 (5.56%) Nagios
Vendors
1 9 (50.00%) Microsoft
1 9 (50.00%) VMware
2 7 (38.89%) Cisco
3 4 (22.22%) CheckPoint
3 4 (22.22%) HP
4 2 (11.11%) 3PAR
4 2 (11.11%) Brocade
4 2 (11.11%) EMC
4 2 (11.11%) IBM
4 2 (11.11%) Mitel
4 2 (11.11%) NetApp
4 2 (11.11%) WatchGuard
5 1 (5.56%) Citrix
5 1 (5.56%) ConnectWise