Period
to 23 November 2017

The median annual salary for a Technical Support Engineer was £30,000 in advertised job vacancies in England during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Engineer
UK > England
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 829 779 748
Rank change year-on-year -50 -31 -66
Permanent jobs requiring a Technical Support Engineer 342 441 582
As % of all permanent IT jobs advertised in England 0.20% 0.25% 0.28%
As % of the Job Titles category 0.21% 0.26% 0.29%
Number of salaries quoted 312 396 544
England median annual salary £30,000 £30,000 £33,000
Median salary % change year-on-year - -9.09% +3.13%
10th Percentile £20,750 £20,500 £22,000
90th Percentile £50,000 £47,500 £47,500
UK median annual salary £30,000 £30,000 £32,500
% change year-on-year - -7.69% +1.56%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 161572 172869 197438
% of permanent IT jobs with a recognized job title 95.72% 96.50% 96.51%
Number of salaries quoted 130677 145836 165635
England median annual salary £50,000 £47,500 £46,377
Median salary % change year-on-year +5.26% +2.42% +3.06%
10th Percentile £27,500 £27,250 £26,375
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

Technical Support Engineer
Job Vacancy Trend in England

Job postings that featured Technical Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Technical Support Engineer in England

Technical Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Engineer in England.

Salary trend for Technical Support Engineer in England

Technical Support Engineer
Salary Histogram in England

The salary distribution of IT jobs citing Technical Support Engineer in England over the 6 months to 23 November 2017.

Salary histogram for Technical Support Engineer in England

Technical Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Engineer within the England region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -47 136 £30,500 +1.67% 6
London -5 82 £37,500 +8.70% 7
East of England +19 43 £25,500 -8.93% 2
North of England +8 43 £24,000 -12.73% 3
North West -7 33 £24,000 -14.29% 2
Midlands +33 28 £30,000 +16.50% 5
West Midlands +22 20 £30,000 +25.00% 2
South West -3 13 £35,000 +26.13%
Yorkshire +26 9 £23,250 -35.86% 1
East Midlands +34 8 £28,000 -10.40% 3
North East +3 1 £22,500 +4.65%
Technical Support Engineer
UK

Technical Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 23 November 2017, Technical Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Technical Support Engineer in the job title.

1 199 (58.19%) Windows
2 143 (41.81%) Microsoft
3 118 (34.50%) Active Directory
4 102 (29.82%) Windows Server
5 82 (23.98%) SQL
6 80 (23.39%) VMware
7 74 (21.64%) Office 365
8 66 (19.30%) Windows 7
9 61 (17.84%) Linux
10 60 (17.54%) Cisco
10 60 (17.54%) Degree
11 54 (15.79%) SQL Server
12 51 (14.91%) Finance
13 50 (14.62%) MS Exchange
13 50 (14.62%) Windows Server 2012
14 49 (14.33%) ITIL
15 47 (13.74%) Windows Server 2008
16 42 (12.28%) Firewall
16 42 (12.28%) Windows 10
17 38 (11.11%) SCCM
17 38 (11.11%) Java
18 37 (10.82%) Microsoft Office
19 34 (9.94%) TCP/IP
19 34 (9.94%) VMware Infrastructure
19 34 (9.94%) Hyper-V
20 32 (9.36%) Analytical Skills
21 30 (8.77%) Amazon AWS
21 30 (8.77%) Microsoft Certification
22 28 (8.19%) DNS
22 28 (8.19%) VoIP

Technical Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 50 (14.62%) MS Exchange
2 25 (7.31%) Exchange Server 2010
3 17 (4.97%) SharePoint
4 15 (4.39%) Exchange Server 2013
5 12 (3.51%) IIS
6 10 (2.92%) Skype for Business
6 10 (2.92%) Tomcat
7 9 (2.63%) Apache
8 6 (1.75%) Alfresco
8 6 (1.75%) CMS
8 6 (1.75%) Drupal
8 6 (1.75%) Sitecore CMS
8 6 (1.75%) WordPress
9 5 (1.46%) WebSphere
10 4 (1.17%) Exchange Server 2003
10 4 (1.17%) JBoss
10 4 (1.17%) nginx
10 4 (1.17%) Oracle SOA Suite
11 3 (0.88%) WebLogic
12 2 (0.58%) WebLogic Portal
Applications
1 37 (10.82%) Microsoft Office
2 3 (0.88%) Microsoft Excel
3 2 (0.58%) Maya
3 2 (0.58%) MS Visio
4 1 (0.29%) Microsoft PowerPoint
Business Applications
1 2 (0.58%) Dynamics NAV
2 1 (0.29%) Bloomberg TOMS
2 1 (0.29%) Dynamics CRM
2 1 (0.29%) Eikon
2 1 (0.29%) MetaTrader
Cloud Services
1 74 (21.64%) Office 365
2 30 (8.77%) Amazon AWS
3 19 (5.56%) Microsoft Azure
4 7 (2.05%) OneDrive
4 7 (2.05%) SaaS
5 5 (1.46%) Amazon EC2
5 5 (1.46%) AWS CloudFormation
6 3 (0.88%) Mimecast
7 2 (0.58%) OpenShift
8 1 (0.29%) Amazon S3
8 1 (0.29%) Azure Active Directory
8 1 (0.29%) Catchpoint
8 1 (0.29%) Cloud Computing
8 1 (0.29%) G Suite
8 1 (0.29%) GitHub
8 1 (0.29%) IaaS
Communications & Networking
1 42 (12.28%) Firewall
2 34 (9.94%) TCP/IP
3 28 (8.19%) DNS
3 28 (8.19%) VoIP
4 23 (6.73%) DHCP
4 23 (6.73%) LAN
5 22 (6.43%) WAN
6 19 (5.56%) Internet
7 17 (4.97%) VLAN
8 12 (3.51%) SAN
8 12 (3.51%) VPN
9 10 (2.92%) Skype
9 10 (2.92%) Wireless
10 7 (2.05%) FTP
10 7 (2.05%) HTTP
11 6 (1.75%) Unified Communications
12 5 (1.46%) Remote Desktop
13 3 (0.88%) Network Security
13 3 (0.88%) SMTP
13 3 (0.88%) Wireshark
Database & Business Intelligence
1 54 (15.79%) SQL Server
2 16 (4.68%) MySQL
3 9 (2.63%) Oracle Database
3 9 (2.63%) Relational Database
4 6 (1.75%) GIS
5 3 (0.88%) SQL Server 2008
5 3 (0.88%) SQL Server 2012
6 2 (0.58%) Apache Cassandra
6 2 (0.58%) Informix
6 2 (0.58%) SQL Server Analysis Services
6 2 (0.58%) SQL Server Integration Services
6 2 (0.58%) SQL Server Reporting Services
7 1 (0.29%) Big Data
7 1 (0.29%) Data Warehouse
7 1 (0.29%) DB2
7 1 (0.29%) MongoDB
7 1 (0.29%) NoSQL
7 1 (0.29%) Oracle Reports
7 1 (0.29%) PostgreSQL
7 1 (0.29%) SQL Server 2016
Development Applications
1 10 (2.92%) Maven
2 8 (2.34%) JIRA
3 6 (1.75%) Jenkins
3 6 (1.75%) Selenium
3 6 (1.75%) SoapUI
4 4 (1.17%) Eclipse
4 4 (1.17%) IntelliJ
4 4 (1.17%) NetBeans
5 1 (0.29%) Git (software)
5 1 (0.29%) Team Foundation Server
5 1 (0.29%) Visual Studio
General
1 51 (14.91%) Finance
2 28 (8.19%) Telecoms
3 21 (6.14%) Electronics
4 20 (5.85%) Manufacturing
5 17 (4.97%) Marketing
6 16 (4.68%) Retail
7 5 (1.46%) Advertising
7 5 (1.46%) Games
8 4 (1.17%) Music Industry
9 3 (0.88%) Italian Language
10 2 (0.58%) Banking
10 2 (0.58%) Front Office
10 2 (0.58%) Pharmaceutical
11 1 (0.29%) Back Office
11 1 (0.29%) Financial Institution
11 1 (0.29%) French Language
11 1 (0.29%) German Language
11 1 (0.29%) Investment Banking
11 1 (0.29%) Mandarin Language
11 1 (0.29%) Military
Libraries, Frameworks & Software Standards
1 16 (4.68%) .NET
2 12 (3.51%) J2EE
3 10 (2.92%) SOAP
4 9 (2.63%) AngularJS
4 9 (2.63%) HTML
4 9 (2.63%) JSON
5 8 (2.34%) CSS
5 8 (2.34%) Web Services
6 6 (1.75%) Ajax
6 6 (1.75%) ASP.NET
6 6 (1.75%) DOM
6 6 (1.75%) Middleware
6 6 (1.75%) OAuth
6 6 (1.75%) Oracle Fusion
6 6 (1.75%) REST
6 6 (1.75%) Spring
7 5 (1.46%) XML
8 4 (1.17%) Java EE
8 4 (1.17%) Java SE
8 4 (1.17%) JMS
Miscellaneous
1 32 (9.36%) Analytical Skills
2 19 (5.56%) Clustering
3 18 (5.26%) Computer Science
4 14 (4.09%) Data Centre
5 11 (3.22%) Social Media
6 10 (2.92%) Fintech
7 9 (2.63%) Public Cloud
7 9 (2.63%) SCADA
8 8 (2.34%) Video Conferencing
9 7 (2.05%) Enterprise Software
10 6 (1.75%) Foreign Exchange (FX)
10 6 (1.75%) Management Information System
11 5 (1.46%) Acoustics
12 4 (1.17%) Cyberthreat
12 4 (1.17%) Hedge funds
12 4 (1.17%) Mainframe
12 4 (1.17%) Smartphone
13 3 (0.88%) iPhone
13 3 (0.88%) Life Science
13 3 (0.88%) Replication
Operating Systems
1 199 (58.19%) Windows
2 102 (29.82%) Windows Server
3 66 (19.30%) Windows 7
4 61 (17.84%) Linux
5 50 (14.62%) Windows Server 2012
6 47 (13.74%) Windows Server 2008
7 42 (12.28%) Windows 10
8 14 (4.09%) Unix
9 13 (3.80%) Apple iOS
10 12 (3.51%) Android
10 12 (3.51%) Ubuntu
10 12 (3.51%) Windows 8
11 10 (2.92%) Windows Server 2003
12 5 (1.46%) CentOS
12 5 (1.46%) Debian
12 5 (1.46%) Windows XP
13 4 (1.17%) zOS
14 2 (0.58%) Mac OS
14 2 (0.58%) Mac OS X
14 2 (0.58%) Windows Vista
Processes & Methodologies
1 49 (14.33%) ITIL
2 28 (8.19%) Service Management
3 23 (6.73%) DevOps
3 23 (6.73%) Mentoring
4 19 (5.56%) Root Cause Analysis
5 17 (4.97%) Business Intelligence
5 17 (4.97%) Change Management
5 17 (4.97%) Digital Marketing
5 17 (4.97%) Programme Management
5 17 (4.97%) Service Delivery
6 16 (4.68%) Continuous Improvement
6 16 (4.68%) CRM
6 16 (4.68%) Time Management
7 15 (4.39%) Software Engineering
8 12 (3.51%) Information Security
9 11 (3.22%) Disaster Recovery
9 11 (3.22%) E-Commerce
9 11 (3.22%) Problem Management
9 11 (3.22%) Test Automation
10 10 (2.92%) Agile Software Development
Programming Languages
1 82 (23.98%) SQL
2 38 (11.11%) Java
3 17 (4.97%) PowerShell
3 17 (4.97%) Python
4 15 (4.39%) JavaScript
5 13 (3.80%) C++
5 13 (3.80%) Ruby
6 9 (2.63%) C#
7 8 (2.34%) PHP
8 7 (2.05%) C
8 7 (2.05%) Perl
8 7 (2.05%) VBScript
9 6 (1.75%) PL/SQL
10 4 (1.17%) Assembly Language
10 4 (1.17%) Bash Shell
10 4 (1.17%) COBOL
10 4 (1.17%) PL/1
11 2 (0.58%) Scala
12 1 (0.29%) R
12 1 (0.29%) sed
Qualifications
1 60 (17.54%) Degree
2 30 (8.77%) Microsoft Certification
3 20 (5.85%) MCSE
4 17 (4.97%) Cisco Certification
5 15 (4.39%) CCNA
6 14 (4.09%) MCP
6 14 (4.09%) VMware Certified Professional (VCP)
7 13 (3.80%) VERITAS Certified Professional (VCP)
8 12 (3.51%) Computer Science Degree
8 12 (3.51%) MCSA
9 7 (2.05%) Master's Degree
10 4 (1.17%) MCITP
11 3 (0.88%) HND
11 3 (0.88%) SC Cleared
11 3 (0.88%) Security Cleared
12 2 (0.58%) A+ Certification
12 2 (0.58%) CCNP
13 1 (0.29%) CCIE
13 1 (0.29%) HNC
13 1 (0.29%) ITIL Certification
Quality Assurance & Compliance
1 28 (8.19%) SLA
2 5 (1.46%) QA
3 1 (0.29%) HL7
3 1 (0.29%) Sarbanes-Oxley
System Software
1 118 (34.50%) Active Directory
2 34 (9.94%) Hyper-V
2 34 (9.94%) VMware Infrastructure
3 17 (4.97%) VMware ESXi
4 7 (2.05%) vSphere
5 6 (1.75%) Virtual Machines
5 6 (1.75%) Virtual Servers
6 5 (1.46%) Docker
7 4 (1.17%) Terminal Services
7 4 (1.17%) VMware Workstation
8 2 (0.58%) KVM
8 2 (0.58%) LXC
9 1 (0.29%) Firmware
9 1 (0.29%) ISA Server
9 1 (0.29%) VMware Server
9 1 (0.29%) XenApp
9 1 (0.29%) XenServer
Systems Management
1 38 (11.11%) SCCM
2 20 (5.85%) Backup Exec
3 14 (4.09%) vCenter Server
4 13 (3.80%) Symantec Endpoint Protection
4 13 (3.80%) Symantec Enterprise Vault
4 13 (3.80%) Tivoli Storage Manager
5 9 (2.63%) Ansible
5 9 (2.63%) Norton AntiVirus
6 8 (2.34%) Puppet
7 7 (2.05%) SCOM
8 6 (1.75%) Kibana
8 6 (1.75%) SCVMM
9 5 (1.46%) Opscode Chef
9 5 (1.46%) Salt
10 3 (0.88%) WSUS
11 2 (0.58%) AirWatch
11 2 (0.58%) Failover Clustering
11 2 (0.58%) Simpana
11 2 (0.58%) Systems Management Server (SMS)
12 1 (0.29%) Packer
Vendors
1 143 (41.81%) Microsoft
2 80 (23.39%) VMware
3 60 (17.54%) Cisco
4 26 (7.60%) Symantec
5 19 (5.56%) Citrix
5 19 (5.56%) Oracle
6 18 (5.26%) SAP
7 15 (4.39%) Juniper
8 13 (3.80%) Altiris
8 13 (3.80%) F5
8 13 (3.80%) Forcepoint
8 13 (3.80%) Veritas
9 9 (2.63%) Apple
9 9 (2.63%) HP
10 7 (2.05%) IBM
10 7 (2.05%) Red Hat
10 7 (2.05%) Remedy
11 6 (1.75%) McAfee
11 6 (1.75%) Polycom
11 6 (1.75%) Sitecore