Period
to 25 November 2017

The median annual salary for a Support Analyst was £30,000 in advertised job vacancies in West Sussex during the 6 months to 25 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
South East > West Sussex
6 months to
25 Nov 2017
Same period 2016 Same period 2015
Rank 69 39 59
Rank change year-on-year -30 +20 -4
Permanent jobs requiring a Support Analyst 85 138 126
As % of all permanent IT jobs advertised in West Sussex 4.06% 5.67% 4.75%
As % of the Job Titles category 4.23% 5.89% 4.84%
Number of salaries quoted 83 125 116
West Sussex median annual salary £30,000 £30,000 £33,000
Median salary % change year-on-year - -9.09% +10.00%
10th Percentile £21,000 £20,550 £19,875
90th Percentile £38,750 £45,000 £45,000
South East median annual salary £28,000 £29,000 £28,750
% change year-on-year -3.45% +0.87% +4.55%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in West Sussex. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Sussex
Permanent vacancies in West Sussex with a recognized job title 2010 2344 2605
% of permanent IT jobs with a recognized job title 96.03% 96.22% 98.12%
Number of salaries quoted 1775 2135 2289
West Sussex median annual salary £44,500 £45,000 £42,500
Median salary % change year-on-year -1.11% +5.88% +6.25%
10th Percentile £26,250 £25,000 £25,000
90th Percentile £61,950 £62,500 £58,750
South East median annual salary £45,000 £45,000 £44,000
% change year-on-year - +2.27% +3.53%

Support Analyst
Job Vacancy Trend in West Sussex

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in West Sussex.

Job vacancy trend for Support Analyst in West Sussex

Support Analyst
Salary Trend in West Sussex

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in West Sussex.

Salary trend for Support Analyst in West Sussex

Support Analyst
Salary Histogram in West Sussex

The salary distribution of IT jobs citing Support Analyst in West Sussex over the 6 months to 25 November 2017.

Salary histogram for Support Analyst in West Sussex

Support Analyst
Job Locations in West Sussex

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the West Sussex region over the 6 months to 25 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Crawley +13 36 £32,250 -0.77% 4
Burgess Hill +4 17 £26,000 +13.04%
Horsham -39 6 £29,000 +36.47%
Haywards Heath -5 5 £22,500 -43.75%
Chichester -17 2 £25,250 -4.72% 1
Billingshurst - 2 £26,000 -
Gatwick -3 1 £37,500 +66.67%
Support Analyst
South East

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in West Sussex

For the 6 months to 25 November 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Sussex region featuring Support Analyst in the job title.

1 62 (72.94%) Windows
2 41 (48.24%) Active Directory
3 35 (41.18%) Microsoft
4 33 (38.82%) ITIL
5 29 (34.12%) CRM
6 28 (32.94%) Office 365
7 25 (29.41%) VMware
8 24 (28.24%) SharePoint
8 24 (28.24%) VMware Infrastructure
9 20 (23.53%) MS Exchange
9 20 (23.53%) SQL
9 20 (23.53%) Hyper-V
10 19 (22.35%) Windows Server 2012
10 19 (22.35%) Firewall
11 17 (20.00%) Dell
11 17 (20.00%) Citrix
11 17 (20.00%) NetApp
11 17 (20.00%) EqualLogic
11 17 (20.00%) Enterprise Storage
11 17 (20.00%) Windows Server
12 16 (18.82%) French Language
12 16 (18.82%) German Language
13 15 (17.65%) Unix
13 15 (17.65%) SLA
13 15 (17.65%) Linux
14 14 (16.47%) SQL Server
14 14 (16.47%) IBM
15 13 (15.29%) Management Information System
16 12 (14.12%) Problem Management
16 12 (14.12%) Dynamics CRM

Support Analyst Skill Set
Co-occurring IT Skills in West Sussex by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (28.24%) SharePoint
2 20 (23.53%) MS Exchange
3 2 (2.35%) Skype for Business
Applications
1 11 (12.94%) Microsoft Office
2 1 (1.18%) Microsoft Excel
Business Applications
1 12 (14.12%) Dynamics CRM
2 1 (1.18%) Dynamics AX
2 1 (1.18%) SAP ECC
Cloud Services
1 28 (32.94%) Office 365
2 12 (14.12%) Microsoft Azure
3 3 (3.53%) SaaS
Communications & Networking
1 19 (22.35%) Firewall
2 4 (4.71%) SAN
3 3 (3.53%) Extranet
3 3 (3.53%) VLAN
4 2 (2.35%) Skype
4 2 (2.35%) TCP/IP
5 1 (1.18%) DHCP
5 1 (1.18%) DNS
5 1 (1.18%) LAN
5 1 (1.18%) VoIP
5 1 (1.18%) VPN
5 1 (1.18%) WAN
Database & Business Intelligence
1 14 (16.47%) SQL Server
2 12 (14.12%) DB2
3 1 (1.18%) BusinessObjects
3 1 (1.18%) Crystal Reports
3 1 (1.18%) Data Warehouse
3 1 (1.18%) Geospatial Data
3 1 (1.18%) GIS
3 1 (1.18%) Relational Database
3 1 (1.18%) SAP BW
General
1 16 (18.82%) French Language
1 16 (18.82%) German Language
2 7 (8.24%) Retail
3 4 (4.71%) Italian Language
3 4 (4.71%) Spanish Language
4 2 (2.35%) Finance
5 1 (1.18%) Local Government
5 1 (1.18%) Polish Language
Libraries, Frameworks & Software Standards
1 12 (14.12%) J2EE
2 2 (2.35%) Web Services
2 2 (2.35%) XML
Miscellaneous
1 17 (20.00%) Enterprise Storage
2 13 (15.29%) Management Information System
3 5 (5.88%) Driving Licence
4 4 (4.71%) PMI
5 2 (2.35%) Data Centre
6 1 (1.18%) FMCG
Operating Systems
1 62 (72.94%) Windows
2 19 (22.35%) Windows Server 2012
3 17 (20.00%) Windows Server
4 15 (17.65%) Linux
4 15 (17.65%) Unix
5 12 (14.12%) zOS
6 4 (4.71%) Windows 10
6 4 (4.71%) Windows Server 2008
7 3 (3.53%) Windows XP
8 2 (2.35%) Windows 7
9 1 (1.18%) Windows Server 2003
Processes & Methodologies
1 33 (38.82%) ITIL
2 29 (34.12%) CRM
3 12 (14.12%) Problem Management
3 12 (14.12%) Process Improvement
4 8 (9.41%) Mentoring
5 6 (7.06%) PRINCE2
6 4 (4.71%) Change Control
6 4 (4.71%) Change Management
6 4 (4.71%) Coaching
6 4 (4.71%) Line Management
7 3 (3.53%) E-Commerce
7 3 (3.53%) ITSM
8 2 (2.35%) Disaster Recovery
8 2 (2.35%) Information Security
8 2 (2.35%) Project Management
8 2 (2.35%) Time Management
8 2 (2.35%) Workflow
9 1 (1.18%) Asset Management
9 1 (1.18%) Software Deployment
9 1 (1.18%) Workflow Management
Programming Languages
1 20 (23.53%) SQL
2 12 (14.12%) Java
2 12 (14.12%) Perl
3 2 (2.35%) T-SQL
4 1 (1.18%) PowerShell
Qualifications
1 10 (11.76%) A+ Certification
2 5 (5.88%) Degree
2 5 (5.88%) Microsoft Certification
3 4 (4.71%) MCSE
3 4 (4.71%) PMI Certification
4 2 (2.35%) MCITP
5 1 (1.18%) MCP
5 1 (1.18%) MCSA
5 1 (1.18%) MCTS
Quality Assurance & Compliance
1 15 (17.65%) SLA
2 7 (8.24%) ISO/IEC 27001
3 5 (5.88%) BS25999
3 5 (5.88%) ISO/IEC 20000
System Software
1 41 (48.24%) Active Directory
2 24 (28.24%) VMware Infrastructure
3 20 (23.53%) Hyper-V
4 2 (2.35%) vSphere
Systems Management
1 12 (14.12%) Tivoli
1 12 (14.12%) Tivoli Storage Manager
2 5 (5.88%) SCCM
3 1 (1.18%) WSUS
Vendors
1 35 (41.18%) Microsoft
2 25 (29.41%) VMware
3 17 (20.00%) Citrix
3 17 (20.00%) Dell
3 17 (20.00%) EqualLogic
3 17 (20.00%) NetApp
4 14 (16.47%) IBM
5 12 (14.12%) Oracle
6 7 (8.24%) Cisco
7 2 (2.35%) Aruba
7 2 (2.35%) HP
8 1 (1.18%) ESRI
8 1 (1.18%) JD Edwards
8 1 (1.18%) Lagan
8 1 (1.18%) SAP