Period
to 24 November 2017

The median annual salary for a Service Desk Analyst was £25,000 in advertised job vacancies in Wiltshire during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
South West > Wiltshire
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 98 104 122
Rank change year-on-year +6 +18 -10
Permanent jobs requiring a Service Desk Analyst 23 23 22
As % of all permanent IT jobs advertised in Wiltshire 1.49% 1.35% 1.01%
As % of the Job Titles category 1.52% 1.38% 1.04%
Number of salaries quoted 21 21 21
Wiltshire median annual salary £25,000 £23,000 £21,500
Median salary % change year-on-year +8.70% +6.98% -12.24%
10th Percentile £22,500 £18,250 £19,750
90th Percentile £28,500 £24,500 £27,750
South West median annual salary £23,000 £22,500 £21,500
% change year-on-year +2.22% +4.65% -4.44%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Wiltshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Wiltshire
Permanent vacancies in Wiltshire with a recognized job title 1515 1662 2122
% of permanent IT jobs with a recognized job title 97.87% 97.48% 97.16%
Number of salaries quoted 1277 1424 1877
Wiltshire median annual salary £40,000 £38,750 £40,000
Median salary % change year-on-year +3.23% -3.13% +3.90%
10th Percentile £24,000 £22,500 £25,250
90th Percentile £60,000 £56,998 £60,000
South West median annual salary £40,000 £40,000 £39,000
% change year-on-year - +2.56% +4.00%

Service Desk Analyst
Job Vacancy Trend in Wiltshire

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Wiltshire.

Job vacancy trend for Service Desk Analyst in Wiltshire

Service Desk Analyst
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Wiltshire.

Salary trend for Service Desk Analyst in Wiltshire

Service Desk Analyst
Salary Histogram in Wiltshire

The salary distribution of IT jobs citing Service Desk Analyst in Wiltshire over the 6 months to 24 November 2017.

Salary histogram for Service Desk Analyst in Wiltshire

Service Desk Analyst
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Wiltshire region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Chippenham +25 8 £23,000 +4.55% 1
Salisbury -27 8 £25,000 +8.70%
Swindon +7 4 £27,000 +40.26%
Calne - 1 £13,250 -
Service Desk Analyst
South West

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Wiltshire

For the 6 months to 24 November 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wiltshire region featuring Service Desk Analyst in the job title.

1 16 (69.57%) Microsoft
2 14 (60.87%) ITIL
3 13 (56.52%) Windows
4 11 (47.83%) Active Directory
5 10 (43.48%) Windows 7
6 9 (39.13%) Microsoft Office
7 7 (30.43%) MCDST
7 7 (30.43%) MCTS
7 7 (30.43%) MCITP
7 7 (30.43%) Microsoft Certification
7 7 (30.43%) Windows XP
7 7 (30.43%) LAN
7 7 (30.43%) WAN
7 7 (30.43%) MCP
7 7 (30.43%) SC Cleared
7 7 (30.43%) DV Cleared
7 7 (30.43%) Security Cleared
7 7 (30.43%) Driving Licence
8 5 (21.74%) Fat Client
8 5 (21.74%) Thin Client
9 4 (17.39%) Systems Management Server (SMS)
10 3 (13.04%) SQL Server
11 2 (8.70%) Sybase
11 2 (8.70%) PL/SQL
11 2 (8.70%) SQL
11 2 (8.70%) T-SQL
11 2 (8.70%) VBA
11 2 (8.70%) MySQL
11 2 (8.70%) Business Intelligence
11 2 (8.70%) ETL

Service Desk Analyst Skill Set
Co-occurring IT Skills in Wiltshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 9 (39.13%) Microsoft Office
Communications & Networking
1 7 (30.43%) LAN
1 7 (30.43%) WAN
Database & Business Intelligence
1 3 (13.04%) SQL Server
2 2 (8.70%) MySQL
2 2 (8.70%) NoSQL
2 2 (8.70%) PostgreSQL
2 2 (8.70%) QlikView
2 2 (8.70%) RDBMS
2 2 (8.70%) Relational Database
2 2 (8.70%) SQL Server 2008
2 2 (8.70%) SQL Server 2012
2 2 (8.70%) SQL Server Analysis Services
2 2 (8.70%) SQL Server Integration Services
2 2 (8.70%) SQL Server Reporting Services
General
1 1 (4.35%) Finance
Miscellaneous
1 7 (30.43%) Driving Licence
2 5 (21.74%) Fat Client
2 5 (21.74%) Thin Client
3 2 (8.70%) Analytical Skills
Operating Systems
1 13 (56.52%) Windows
2 10 (43.48%) Windows 7
3 7 (30.43%) Windows XP
4 1 (4.35%) Windows 10
Processes & Methodologies
1 14 (60.87%) ITIL
2 2 (8.70%) Analytics
2 2 (8.70%) Asset Management
2 2 (8.70%) Business Intelligence
2 2 (8.70%) Continuous Improvement
2 2 (8.70%) ETL
2 2 (8.70%) IT Asset Management
2 2 (8.70%) Test Scripting
3 1 (4.35%) B2B
3 1 (4.35%) Root Cause Analysis
3 1 (4.35%) Telematics
3 1 (4.35%) Trend Analysis
Programming Languages
1 2 (8.70%) PL/SQL
1 2 (8.70%) SQL
1 2 (8.70%) T-SQL
1 2 (8.70%) VBA
Qualifications
1 7 (30.43%) DV Cleared
1 7 (30.43%) MCDST
1 7 (30.43%) MCITP
1 7 (30.43%) MCP
1 7 (30.43%) MCTS
1 7 (30.43%) Microsoft Certification
1 7 (30.43%) SC Cleared
1 7 (30.43%) Security Cleared
2 1 (4.35%) ITIL Certification
Quality Assurance & Compliance
1 2 (8.70%) SLA
System Software
1 11 (47.83%) Active Directory
Systems Management
1 4 (17.39%) Systems Management Server (SMS)
Vendors
1 16 (69.57%) Microsoft
2 2 (8.70%) Sybase
2 2 (8.70%) Tableau
3 1 (4.35%) Citrix