1st/2nd Line Service Desk Analyst Jobs with Work from Home Options

1st/2nd Line Service Desk Analyst
UK > Work from Home

The median 1st/2nd Line Service Desk Analyst salary in Work from Home is £39,000 per year according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 589 664 827
Rank change year-on-year +75 +163 -275
Permanent jobs requiring a 1st/2nd Line Service Desk Analyst 1 11 4
As % of all permanent jobs with a WFH option 0.003% 0.025% 0.006%
As % of the Job Titles category 0.003% 0.026% 0.006%
Number of salaries quoted 1 9 4
10th Percentile - £30,500 £23,800
25th Percentile £38,500 £31,250 £24,250
Median annual salary (50th Percentile) £39,000 £32,500 £27,500
Median % change year-on-year +20.00% +18.18% +12.24%
75th Percentile £39,500 £35,000 £32,000
90th Percentile - £35,750 £33,800
UK median annual salary £30,000 £25,000 £29,500
% change year-on-year +20.00% -15.25% +20.41%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,462 41,558 65,000
% of permanent jobs with a recognized job title 95.99% 96.10% 97.40%
Number of salaries quoted 24,940 29,452 41,851
10th Percentile £33,000 £36,503 £36,000
25th Percentile £42,500 £47,447 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £79,600
90th Percentile £92,500 £99,750 £95,000
UK median annual salary £52,686 £60,000 £60,000
% change year-on-year -12.19% - +9.09%

1st/2nd Line Service Desk Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured 1st/2nd Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

1st/2nd Line Service Desk Analyst trend for jobs with a WFH option

1st/2nd Line Service Desk Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing 1st/2nd Line Service Desk Analyst.

1st/2nd Line Service Desk Analyst salary trend for jobs with a WFH option

1st/2nd Line Service Desk Analyst Skill Set
Top 11 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 26 April 2024, 1st/2nd Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring 1st/2nd Line Service Desk Analyst in the job title.

1 1 (100.00%) Microsoft Office
1 1 (100.00%) Windows
1 1 (100.00%) SLA
1 1 (100.00%) Microsoft
1 1 (100.00%) Active Directory
1 1 (100.00%) ITSM
1 1 (100.00%) Law
1 1 (100.00%) Legal
1 1 (100.00%) Microsoft 365
1 1 (100.00%) Windows 10
1 1 (100.00%) iManage

1st/2nd Line Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (100.00%) Microsoft Office
Cloud Services
1 1 (100.00%) Microsoft 365
General
1 1 (100.00%) Law
1 1 (100.00%) Legal
Operating Systems
1 1 (100.00%) Windows
1 1 (100.00%) Windows 10
Processes & Methodologies
1 1 (100.00%) ITSM
Quality Assurance & Compliance
1 1 (100.00%) SLA
System Software
1 1 (100.00%) Active Directory
Vendors
1 1 (100.00%) iManage
1 1 (100.00%) Microsoft