Service Management Jobs with Work from Home Options

Service Management
UK > Work from Home

The table below provides summary statistics for permanent job vacancies with an option to work from home (WFH) and a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 14 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
14 May 2024
Same period 2023 Same period 2022
Rank 154 146 230
Rank change year-on-year -8 +84 -4
Permanent jobs citing Service Management 730 977 1,224
As % of all permanent jobs with a WFH option 2.17% 2.38% 1.75%
As % of the Processes & Methodologies category 2.37% 2.48% 1.81%
Number of salaries quoted 583 678 935
10th Percentile £31,050 £32,000 £30,792
25th Percentile £40,988 £42,500 £41,250
Median annual salary (50th Percentile) £56,500 £57,500 £55,000
Median % change year-on-year -1.74% +4.55% +0.39%
75th Percentile £72,433 £75,000 £67,745
90th Percentile £90,000 £88,750 £83,750
UK median annual salary £50,000 £54,500 £50,500
% change year-on-year -8.26% +7.92% +1.00%

All Process and Methodology Skills
Work from Home

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a WFH option and a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 30,765 39,361 67,763
As % of all permanent jobs with a WFH option 91.36% 96.08% 97.01%
Number of salaries quoted 23,348 27,351 41,449
10th Percentile £33,750 £37,500 £36,250
25th Percentile £42,500 £47,500 £46,000
Median annual salary (50th Percentile) £57,500 £62,500 £60,000
Median % change year-on-year -8.00% +4.17% +9.09%
75th Percentile £75,000 £82,500 £80,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £61,180 £60,000
% change year-on-year -10.10% +1.97% +9.09%

Service Management
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing Service Management as a proportion of all IT jobs advertised.

Service Management trend for jobs with a WFH option

Service Management
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Service Management.

Service Management salary trend for jobs with a WFH option

Service Management
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Service Management over the 6 months to 14 May 2024.

Service Management salary histogram for jobs with a WFH option

Service Management
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 59 (8.08%) Microsoft Exchange
2 33 (4.52%) Confluence
3 24 (3.29%) SharePoint
4 22 (3.01%) SAS
5 14 (1.92%) CMS
6 3 (0.41%) IIS
7 1 (0.14%) Blackberry Enterprise Server
7 1 (0.14%) Skype for Business
Applications
1 54 (7.40%) Microsoft Office
2 26 (3.56%) Microsoft Excel
3 11 (1.51%) MS Visio
4 7 (0.96%) Microsoft PowerPoint
5 6 (0.82%) Trello
6 3 (0.41%) Microsoft Project
7 1 (0.14%) 1Password
7 1 (0.14%) Spreadsheet
Business Applications
1 49 (6.71%) Remedy ITSM
2 30 (4.11%) Dynamics CRM
3 18 (2.47%) PlanetPress Connect
4 5 (0.68%) Elite 3E
5 4 (0.55%) NEC Housing
5 4 (0.55%) Oracle EBS
5 4 (0.55%) SAP ERP
6 2 (0.27%) Dynamics NAV
7 1 (0.14%) SAP MM
7 1 (0.14%) SAP PM
7 1 (0.14%) SAP S/4HANA
Cloud Services
1 183 (25.07%) Azure
2 148 (20.27%) Microsoft 365
3 67 (9.18%) AWS
4 52 (7.12%) Entra ID
5 37 (5.07%) Power Platform
6 36 (4.93%) SaaS
7 27 (3.70%) Dynamics 365
8 22 (3.01%) OpenShift
9 21 (2.88%) Azure Monitor
9 21 (2.88%) Azure Storage
10 19 (2.60%) GCP
11 17 (2.33%) Azure DevOps
12 16 (2.19%) WhatsApp
13 15 (2.05%) IaaS
14 14 (1.92%) PaaS
14 14 (1.92%) PowerApps
15 13 (1.78%) Azure Data Factory
15 13 (1.78%) Azure Logic Apps
15 13 (1.78%) Azure Service Bus
15 13 (1.78%) Serverless
Communications & Networking
1 54 (7.40%) DNS
2 42 (5.75%) Firewall
3 32 (4.38%) DHCP
4 28 (3.84%) TCP/IP
5 24 (3.29%) VPN
6 19 (2.60%) Wi-Fi
7 18 (2.47%) Wireless
8 13 (1.78%) WAN
9 11 (1.51%) LAN
10 10 (1.37%) SSL
10 10 (1.37%) VoIP
11 9 (1.23%) Remote Desktop
11 9 (1.23%) WLAN
12 8 (1.10%) SAN
12 8 (1.10%) SD-WAN
13 7 (0.96%) Network Security
14 4 (0.55%) Fibre Channel
14 4 (0.55%) MPLS
14 4 (0.55%) VLAN
15 3 (0.41%) IPsec
Database & Business Intelligence
1 35 (4.79%) SQL Server
2 22 (3.01%) Power BI
3 18 (2.47%) Data Warehouse
4 10 (1.37%) Relational Database
5 9 (1.23%) Azure SQL Database
6 8 (1.10%) Geospatial Data
6 8 (1.10%) GIS
7 7 (0.96%) MySQL
8 6 (0.82%) RDBMS
9 4 (0.55%) Redis
9 4 (0.55%) SQL Server Reporting Services
10 2 (0.27%) BusinessObjects
10 2 (0.27%) Oracle Database
10 2 (0.27%) SAP HANA
10 2 (0.27%) SQL Server Integration Services
11 1 (0.14%) Amazon RDS
11 1 (0.14%) Data Vault
11 1 (0.14%) DB2
11 1 (0.14%) PowerPivot
Development Applications
1 64 (8.77%) JIRA
2 40 (5.48%) GitLab
3 21 (2.88%) Artifactory
4 18 (2.47%) SQL Server Management Studio (SSMS)
5 17 (2.33%) IBM UrbanCode
6 5 (0.68%) Git
7 4 (0.55%) AdminStudio
7 4 (0.55%) InstallShield
7 4 (0.55%) MSI
7 4 (0.55%) Postman
8 3 (0.41%) Jenkins
9 1 (0.14%) Bitbucket
General
1 264 (36.16%) Social Skills
2 193 (26.44%) Finance
3 87 (11.92%) Public Sector
4 79 (10.82%) Analytical Skills
5 70 (9.59%) Banking
6 41 (5.62%) Inclusion and Diversity
7 40 (5.48%) Presentation Skills
8 29 (3.97%) Retail
9 28 (3.84%) Legal
10 22 (3.01%) Law
11 20 (2.74%) Organisational Skills
12 15 (2.05%) Influencing Skills
13 9 (1.23%) Fire and Rescue
14 8 (1.10%) Back Office
14 8 (1.10%) Local Government
15 6 (0.82%) Documentation Skills
15 6 (0.82%) Front Office
15 6 (0.82%) Marketing
16 5 (0.68%) Manufacturing
17 4 (0.55%) Publishing
Job Titles
1 114 (15.62%) Analyst
2 108 (14.79%) Senior
2 108 (14.79%) Service Manager
3 80 (10.96%) Architect
4 75 (10.27%) IT Manager
5 62 (8.49%) IT Services Manager
6 58 (7.95%) Support Analyst
7 55 (7.53%) Lead
8 51 (6.99%) Infrastructure Engineer
9 42 (5.75%) Support Engineer
10 38 (5.21%) Developer
10 38 (5.21%) ServiceNow Architect
11 36 (4.93%) Cloud Engineer
12 35 (4.79%) IT Support
13 34 (4.66%) Senior Manager
13 34 (4.66%) Service Analyst
13 34 (4.66%) Service Architect
14 33 (4.52%) ITSM Architect
15 32 (4.38%) Support Specialist
16 29 (3.97%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 38 (5.21%) Web Services
2 37 (5.07%) CSS
3 35 (4.79%) HTML
4 26 (3.56%) AngularJS
4 26 (3.56%) Twitter Bootstrap
5 15 (2.05%) ARM Templates
6 11 (1.51%) SOAP
6 11 (1.51%) XML
7 8 (1.10%) .NET
8 7 (0.96%) EDI
8 7 (0.96%) JSON
8 7 (0.96%) LDAP
9 6 (0.82%) Ajax
10 4 (0.55%) FIX Protocol
10 4 (0.55%) Node.js
10 4 (0.55%) REST
10 4 (0.55%) WebdriverIO
11 1 (0.14%) SAP Fiori
Miscellaneous
1 54 (7.40%) Public Cloud
2 51 (6.99%) CMDB
3 39 (5.34%) Self-Motivation
4 38 (5.21%) Management Information System
5 24 (3.29%) Legacy Systems
6 23 (3.15%) Hybrid Cloud
7 22 (3.01%) Data Centre
8 18 (2.47%) Cloud Native
9 17 (2.33%) Product Ownership
10 16 (2.19%) PKI
11 15 (2.05%) Onboarding
12 14 (1.92%) Enterprise Software
13 13 (1.78%) Digital Signage
14 12 (1.64%) Driving Licence
14 12 (1.64%) Private Cloud
15 9 (1.23%) Linux Command Line
15 9 (1.23%) Replication
16 5 (0.68%) Clustering
16 5 (0.68%) EMC VNX
16 5 (0.68%) EPoS
Operating Systems
1 168 (23.01%) Windows
2 76 (10.41%) Linux
3 64 (8.77%) Windows Server
4 42 (5.75%) Windows 10
5 32 (4.38%) Windows Server 2019
6 30 (4.11%) Windows Server 2016
7 20 (2.74%) Apple iOS
8 15 (2.05%) Mac OS
9 12 (1.64%) Android
10 11 (1.51%) Windows 7
11 10 (1.37%) Windows Server 2012
12 9 (1.23%) Windows NT
13 5 (0.68%) Unix
14 3 (0.41%) Amazon Linux
14 3 (0.41%) Red Hat Enterprise Linux
14 3 (0.41%) Windows Server 2008
15 2 (0.27%) Windows 8
15 2 (0.27%) Windows Vista
16 1 (0.14%) VMS
16 1 (0.14%) zOS
Processes & Methodologies
1 444 (60.82%) ITIL
2 384 (52.60%) ITSM
3 176 (24.11%) Service Delivery
4 138 (18.90%) Customer Service
5 137 (18.77%) Problem Management
6 130 (17.81%) Mentoring
7 122 (16.71%) Change Management
8 111 (15.21%) Incident Management
9 105 (14.38%) Agile
9 105 (14.38%) Continuous Improvement
10 102 (13.97%) DevOps
11 101 (13.84%) Problem-Solving
11 101 (13.84%) Project Management
12 89 (12.19%) Coaching
13 88 (12.05%) Actionable Insight
14 77 (10.55%) Infrastructure as Code
14 77 (10.55%) Infrastructure Engineering
15 68 (9.32%) Stakeholder Management
16 67 (9.18%) Service Catalogue
17 54 (7.40%) Presales
Programming Languages
1 59 (8.08%) PowerShell
2 54 (7.40%) SQL
3 37 (5.07%) JavaScript
4 34 (4.66%) C#
5 18 (2.47%) VB
6 17 (2.33%) Groovy
7 14 (1.92%) Bicep
7 14 (1.92%) VBScript
8 13 (1.78%) Bash
8 13 (1.78%) Python
9 12 (1.64%) Java
10 4 (0.55%) T-SQL
11 2 (0.27%) C
Qualifications
1 173 (23.70%) Security Cleared
2 138 (18.90%) SC Cleared
3 125 (17.12%) Degree
4 42 (5.75%) DV Cleared
5 38 (5.21%) ITIL Certification
6 28 (3.84%) ITIL Foundation Certificate
7 27 (3.70%) Microsoft Certification
8 16 (2.19%) CCNA
8 16 (2.19%) Cisco Certification
9 14 (1.92%) AWS Certification
10 13 (1.78%) BPSS Clearance
10 13 (1.78%) PMI Certification
10 13 (1.78%) PMP
11 12 (1.64%) APMG
11 12 (1.64%) CCNP
11 12 (1.64%) DBS Check
12 10 (1.37%) Computer Science Degree
13 8 (1.10%) A+ Certification
13 8 (1.10%) Azure Certification
13 8 (1.10%) CCSA
Quality Assurance & Compliance
1 37 (5.07%) SLA
2 33 (4.52%) COBIT
3 17 (2.33%) ISO/IEC 27001
4 16 (2.19%) NIST
5 14 (1.92%) QA
6 13 (1.78%) GDPR
7 11 (1.51%) ISO/IEC 20000
8 9 (1.23%) Sarbanes-Oxley
9 8 (1.10%) Accessibility
9 8 (1.10%) Cyber Essentials
10 5 (0.68%) PCI DSS
11 4 (0.55%) ISO 14001
11 4 (0.55%) ISO 22301
11 4 (0.55%) ISO 9001
12 3 (0.41%) Data Quality
13 2 (0.27%) GRC
13 2 (0.27%) HIPAA
14 1 (0.14%) Cyber Essentials PLUS
14 1 (0.14%) GxP
14 1 (0.14%) PMO
System Software
1 115 (15.75%) Active Directory
2 30 (4.11%) VMware Infrastructure
3 14 (1.92%) Virtual Desktop
3 14 (1.92%) Virtual Machines
4 13 (1.78%) Docker
5 11 (1.51%) IAG
6 10 (1.37%) VMware ESXi
7 9 (1.23%) Firmware
7 9 (1.23%) Hyper-V
8 6 (0.82%) Terminal Services
9 4 (0.55%) Microsoft App-V
10 2 (0.27%) vSphere
10 2 (0.27%) XenDesktop
11 1 (0.14%) Veritas Cluster Server
Systems Management
1 60 (8.22%) Microsoft Intune
2 57 (7.81%) Terraform
3 56 (7.67%) SCCM
4 43 (5.89%) Ansible
5 32 (4.38%) OpenView
5 32 (4.38%) SCOM
5 32 (4.38%) WSUS
6 23 (3.15%) Kubernetes
7 19 (2.60%) Active Directory Federation Services
8 18 (2.47%) Progress Chef
9 13 (1.78%) vCenter Server
10 9 (1.23%) Sysprep
11 7 (0.96%) Jamf Pro
12 6 (0.82%) EMC NetWorker
12 6 (0.82%) HP UCMDB
13 5 (0.68%) Microsoft Clustering
13 5 (0.68%) Nagios
13 5 (0.68%) Single Sign-On
14 4 (0.55%) Autotask
14 4 (0.55%) Grafana
Vendors
1 213 (29.18%) Microsoft
2 163 (22.33%) ServiceNow
3 55 (7.53%) BMC
4 52 (7.12%) HP
5 49 (6.71%) Remedy
6 33 (4.52%) VMware
7 27 (3.70%) Google
8 21 (2.88%) Salesforce
9 18 (2.47%) Dynatrace
9 18 (2.47%) FNZ
10 17 (2.33%) Cisco
10 17 (2.33%) IBM
10 17 (2.33%) Meraki
11 16 (2.19%) SAP
12 13 (1.78%) Apple
12 13 (1.78%) Riverbed
13 12 (1.64%) CheckPoint
14 9 (1.23%) Citrix
15 8 (1.10%) iManage
15 8 (1.10%) Red Hat