Hybrid/Remote Service Management Job Trends

Service Management
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring Service Management skills. It covers permanent job vacancies from the 6 months leading up to 13 September 2026, with comparisons to the same periods in the previous two years.

6 months to
13 Sep 2026
Same period 2025 Same period 2024
Rank 141 189 127
Rank change year-on-year +48 -62 -6
Permanent jobs citing Service Management 462 270 595
As % of all permanent jobs with remote/hybrid work options 1.93% 1.66% 2.54%
As % of the Processes & Methodologies category 2.37% 1.78% 2.90%
Number of salaries quoted 322 189 339
10th Percentile £30,750 £30,500 £35,886
25th Percentile £41,063 £36,250 £41,250
Median annual salary (50th Percentile) £50,000 £51,729 £55,000
Median % change year-on-year -3.34% -5.95% -8.33%
75th Percentile £70,000 £67,500 £70,000
90th Percentile £90,000 £87,500 £92,500
UK median annual salary £47,500 £52,725 £52,500
% change year-on-year -9.91% +0.43% -4.55%

All Process & Methodology Skills
Work from Home

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 19,520 15,159 20,523
As % of all permanent jobs with a WFH option 81.55% 93.09% 87.70%
Number of salaries quoted 14,031 8,684 12,914
10th Percentile £34,000 £29,867 £35,341
25th Percentile £44,852 £40,500 £45,000
Median annual salary (50th Percentile) £60,000 £60,000 £60,000
Median % change year-on-year - - -4.00%
75th Percentile £80,000 £78,750 £80,000
90th Percentile £100,000 £100,000 £100,000
UK median annual salary £60,000 £55,000 £57,500
% change year-on-year +9.09% -4.35% -4.17%

Service Management
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing Service Management and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Service Management job vacancy trend for remote/hybrid jobs

Service Management
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing Service Management.

Salary distribution trend for jobs with remote/hybrid work options citing Service Management

Service Management
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Service Management over the 6 months to 13 September 2026.

Service Management salary histogram for jobs with remote/hybrid work options

Service Management
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 41 (8.87%) SharePoint
2 21 (4.55%) Microsoft Exchange
3 9 (1.95%) Confluence
4 5 (1.08%) SAS
5 3 (0.65%) IIS
6 2 (0.43%) CMS
Applications
1 16 (3.46%) Microsoft Office
2 14 (3.03%) Microsoft Excel
3 6 (1.30%) Microsoft Project
4 4 (0.87%) Microsoft PowerPoint
Business Applications
1 4 (0.87%) Payment Gateway
1 4 (0.87%) Shopify
2 3 (0.65%) Dynamics CRM
2 3 (0.65%) SAP S/4HANA
3 2 (0.43%) Primavera
4 1 (0.22%) Aladdin
4 1 (0.22%) Dynamics GP
4 1 (0.22%) JDE EnterpriseOne
4 1 (0.22%) Oracle Assets
4 1 (0.22%) Oracle Payables
4 1 (0.22%) Oracle Receivables
4 1 (0.22%) Sage 200
4 1 (0.22%) Workday HCM
Cloud Services
1 90 (19.48%) Microsoft 365
2 82 (17.75%) Azure
3 46 (9.96%) Entra ID
4 35 (7.58%) Power Platform
5 34 (7.36%) SaaS
6 23 (4.98%) AWS
6 23 (4.98%) OneDrive
7 18 (3.90%) Dynamics 365
8 17 (3.68%) Power Automate
9 11 (2.38%) PowerApps
10 9 (1.95%) IaaS
10 9 (1.95%) PaaS
11 7 (1.52%) Microsoft Copilot
11 7 (1.52%) OCI
12 6 (1.30%) GCP
12 6 (1.30%) Google Workspace
13 4 (0.87%) Azure Sentinel
14 2 (0.43%) Copilot Studio
14 2 (0.43%) Miro
14 2 (0.43%) Rubrik
Communications & Networking
1 20 (4.33%) DNS
1 20 (4.33%) Firewall
2 16 (3.46%) DHCP
2 16 (3.46%) WAN
3 15 (3.25%) VPN
4 14 (3.03%) TCP/IP
4 14 (3.03%) Wi-Fi
5 13 (2.81%) LAN
5 13 (2.81%) Network Security
6 9 (1.95%) SD-WAN
7 4 (0.87%) VLAN
7 4 (0.87%) Wireless
8 3 (0.65%) 3GPP
8 3 (0.65%) Software-Defined Networking
8 3 (0.65%) TETRA
9 2 (0.43%) SSL
9 2 (0.43%) WLAN
10 1 (0.22%) SMTP
10 1 (0.22%) SNMP
10 1 (0.22%) VoIP
Database & Business Intelligence
1 28 (6.06%) Power BI
2 8 (1.73%) SQL Server
3 2 (0.43%) SAS Enterprise Guide
4 1 (0.22%) Azure SQL Database
4 1 (0.22%) GIS
4 1 (0.22%) Oracle Exadata
4 1 (0.22%) PostgreSQL
Development Applications
1 42 (9.09%) JIRA
2 2 (0.43%) SQL Server Management Studio (SSMS)
General
1 181 (39.18%) Social Skills
2 113 (24.46%) Finance
3 90 (19.48%) Analytical Skills
4 63 (13.64%) Public Sector
5 43 (9.31%) Influencing Skills
6 24 (5.19%) Banking
7 23 (4.98%) Manufacturing
8 19 (4.11%) Retail
9 18 (3.90%) Organisational Skills
10 17 (3.68%) Inclusion and Diversity
10 17 (3.68%) Presentation Skills
11 16 (3.46%) Law
11 16 (3.46%) Telecoms
12 14 (3.03%) Legal
13 11 (2.38%) Marketing
13 11 (2.38%) Pharmaceutical
14 7 (1.52%) Aerospace
14 7 (1.52%) Documentation Skills
14 7 (1.52%) Local Government
15 4 (0.87%) Police
Job Titles
1 115 (24.89%) Service Manager
2 90 (19.48%) IT Manager
3 83 (17.97%) Senior
4 78 (16.88%) IT Services Manager
5 75 (16.23%) Analyst
6 50 (10.82%) Lead
7 49 (10.61%) Support Analyst
8 41 (8.87%) IT Support
9 36 (7.79%) Senior Manager
10 31 (6.71%) Senior Service Manager
11 29 (6.28%) Applications Support
12 25 (5.41%) Support Engineer
13 24 (5.19%) Senior IT Manager
14 22 (4.76%) ITSM Analyst
14 22 (4.76%) Senior Analyst
15 20 (4.33%) Architect
16 19 (4.11%) IT Engineer
16 19 (4.11%) Senior Support Analyst
17 18 (3.90%) Applications Manager
18 16 (3.46%) Process Analyst
Libraries, Frameworks & Software Standards
1 6 (1.30%) Terraform
2 3 (0.65%) OAuth
2 3 (0.65%) OpenID
3 2 (0.43%) Microsoft Graph
3 2 (0.43%) Middleware
3 2 (0.43%) Web Services
4 1 (0.22%) SailPoint
4 1 (0.22%) TAPI
Miscellaneous
1 40 (8.66%) Management Information System
2 33 (7.14%) Onboarding
3 29 (6.28%) Enterprise Software
4 26 (5.63%) Self-Motivation
5 15 (3.25%) Product Ownership
6 13 (2.81%) Legacy Systems
7 12 (2.60%) Driving Licence
8 10 (2.16%) Operational Technology
9 9 (1.95%) Data Centre
10 7 (1.52%) Cloud Native
10 7 (1.52%) LIMS
11 6 (1.30%) CMDB
11 6 (1.30%) Hybrid Cloud
12 5 (1.08%) Legacy Applications
13 4 (0.87%) Virtual Team
14 3 (0.65%) Enterprise Storage
14 3 (0.65%) Security Operations Centre
14 3 (0.65%) SystemC
15 2 (0.43%) Cyber Defence
15 2 (0.43%) Data Protection Act
Operating Systems
1 52 (11.26%) Windows
2 12 (2.60%) Windows Server
3 9 (1.95%) Mac OS
4 7 (1.52%) Linux
5 5 (1.08%) Windows Server 2016
5 5 (1.08%) Windows Server 2019
6 3 (0.65%) Android
6 3 (0.65%) Apple iOS
6 3 (0.65%) Windows 10
7 2 (0.43%) Unix
8 1 (0.22%) AIX
8 1 (0.22%) CentOS
8 1 (0.22%) Red Hat Enterprise Linux
8 1 (0.22%) Solaris
8 1 (0.22%) Ubuntu
Processes & Methodologies
1 294 (63.64%) ITIL
2 205 (44.37%) ITSM
3 203 (43.94%) Continuous Improvement
4 134 (29.00%) Service Delivery
5 130 (28.14%) Stakeholder Management
6 105 (22.73%) Problem-Solving
7 79 (17.10%) Agile
8 75 (16.23%) Problem Management
9 73 (15.80%) Coaching
10 69 (14.94%) Customer Service
11 65 (14.07%) Change Management
12 61 (13.20%) Mentoring
13 60 (12.99%) Project Delivery
13 60 (12.99%) Root Cause Analysis
14 57 (12.34%) Decision-Making
15 54 (11.69%) Stakeholder Engagement
16 53 (11.47%) User Experience
17 51 (11.04%) AI
17 51 (11.04%) Risk Management
17 51 (11.04%) Service Design
Programming Languages
1 27 (5.84%) SQL
2 24 (5.19%) PowerShell
3 8 (1.73%) Python
4 4 (0.87%) Ruby
5 3 (0.65%) Bicep
6 2 (0.43%) Google Apps Script
6 2 (0.43%) JavaScript
6 2 (0.43%) T-SQL
6 2 (0.43%) VB
6 2 (0.43%) VBA
7 1 (0.22%) Bash
7 1 (0.22%) TypeScript
7 1 (0.22%) VBScript
Qualifications
1 60 (12.99%) Degree
2 42 (9.09%) Security Cleared
3 35 (7.58%) SC Cleared
4 26 (5.63%) ITIL Certification
5 23 (4.98%) DBS Check
6 18 (3.90%) Azure Certification
7 16 (3.46%) ITIL Foundation Certificate
8 12 (2.60%) Microsoft Certification
9 10 (2.16%) AWS Certification
10 9 (1.95%) Cisco Certification
10 9 (1.95%) PMI Certification
11 8 (1.73%) BPSS Clearance
11 8 (1.73%) PMP
12 7 (1.52%) A+ Certification
12 7 (1.52%) DV Cleared
13 6 (1.30%) CCNA
14 5 (1.08%) HNC
14 5 (1.08%) HND
15 3 (0.65%) CCIE
15 3 (0.65%) Postgraduate
Quality Assurance & Compliance
1 39 (8.44%) SLA
2 11 (2.38%) ISO/IEC 20000
3 10 (2.16%) Cyber Essentials
4 9 (1.95%) Accessibility
5 8 (1.73%) GRC
5 8 (1.73%) QA
6 7 (1.52%) GDPR
6 7 (1.52%) GxP
6 7 (1.52%) ISO/IEC 27001
7 5 (1.08%) Data Quality
7 5 (1.08%) PMO
8 4 (0.87%) ISO 9001
9 3 (0.65%) Cyber Essentials PLUS
10 2 (0.43%) COBIT
10 2 (0.43%) ISO 22301
10 2 (0.43%) PCI DSS
11 1 (0.22%) Actionable Recommendations
11 1 (0.22%) Disclosure Scotland
11 1 (0.22%) ISO 14001
11 1 (0.22%) NIST
System Software
1 49 (10.61%) Active Directory
2 4 (0.87%) Virtual Servers
3 3 (0.65%) Hyper-V
3 3 (0.65%) Microsoft Virtual Server
4 2 (0.43%) Virtual Machines
4 2 (0.43%) VMware Infrastructure
5 1 (0.22%) GPFS
5 1 (0.22%) Lustre
5 1 (0.22%) Oracle RAC
5 1 (0.22%) Slurm Workload Manager
5 1 (0.22%) vSphere
Systems Management
1 31 (6.71%) Microsoft Intune
2 7 (1.52%) Jamf Pro
3 6 (1.30%) Ansible
4 5 (1.08%) SCCM
5 4 (0.87%) Single Sign-On
6 2 (0.43%) Graylog
7 1 (0.22%) Autotask
7 1 (0.22%) Data Guard
7 1 (0.22%) FortiGate
7 1 (0.22%) Oracle Enterprise Manager
7 1 (0.22%) Oracle Flashback
7 1 (0.22%) vCenter Server
Vendors
1 127 (27.49%) Microsoft
2 82 (17.75%) ServiceNow
3 21 (4.55%) YouTube
4 14 (3.03%) Cisco
5 10 (2.16%) Salesforce
6 9 (1.95%) Google
7 6 (1.30%) Freshdesk
7 6 (1.30%) HubSpot
7 6 (1.30%) Veeam
7 6 (1.30%) VMware
7 6 (1.30%) Zscaler
8 5 (1.08%) Atlassian
8 5 (1.08%) Fortinet
8 5 (1.08%) Oracle
9 4 (0.87%) Apple
9 4 (0.87%) Facebook
9 4 (0.87%) HP
9 4 (0.87%) Instagram
9 4 (0.87%) SAP
10 3 (0.65%) Palo Alto