Service Management Jobs with Hybrid/Remote/WFH Options

Service Management
UK > Work from Home

The table below provides summary statistics for permanent remote or hybrid work requiring Service Management skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Service Management over the 6 months leading up to 29 May 2025, comparing them to the same period in the previous two years.

6 months to
29 May 2025
Same period 2024 Same period 2023
Rank 195 156 151
Rank change year-on-year -39 -5 +84
Permanent jobs citing Service Management 335 710 930
As % of all permanent jobs with a WFH option 1.79% 2.07% 2.34%
As % of the Processes & Methodologies category 1.91% 2.28% 2.43%
Number of salaries quoted 206 562 631
10th Percentile £31,250 £31,250 £32,000
25th Percentile £37,250 £40,988 £42,500
Median annual salary (50th Percentile) £53,172 £57,000 £57,500
Median % change year-on-year -6.72% -0.87% +4.55%
75th Percentile £67,500 £72,433 £77,500
90th Percentile £75,000 £91,125 £88,750
UK median annual salary £55,000 £50,000 £55,000
% change year-on-year +10.00% -9.09% +4.76%

All Process and Methodology Skills
Work from Home

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 17,565 31,100 38,209
As % of all permanent jobs with a WFH option 93.96% 90.53% 96.07%
Number of salaries quoted 9,249 23,476 26,508
10th Percentile £27,000 £33,750 £37,500
25th Percentile £42,500 £42,500 £47,500
Median annual salary (50th Percentile) £57,500 £57,500 £62,621
Median % change year-on-year - -8.18% +4.37%
75th Percentile £77,500 £75,000 £82,500
90th Percentile £101,250 £95,000 £100,000
UK median annual salary £57,500 £55,000 £61,000
% change year-on-year +4.55% -9.84% +1.67%

Service Management
Trend for Jobs with a WFH Option

Job vacancies with remote working options citing Service Management as a proportion of all IT jobs advertised.

Service Management trend for jobs with Hybrid/Remote/WFH options

Service Management
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing Service Management.

Service Management salary trend for jobs with a WFH option

Service Management
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with remote working options citing Service Management over the 6 months to 29 May 2025.

Service Management salary histogram for jobs with a WFH option

Service Management
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 75 (22.39%) Oracle Application Server
2 15 (4.48%) IIS
2 15 (4.48%) SharePoint
3 6 (1.79%) Microsoft Exchange
4 5 (1.49%) Apache
5 4 (1.19%) Confluence
6 3 (0.90%) nginx
Applications
1 22 (6.57%) Microsoft Office
2 6 (1.79%) Microsoft Excel
3 5 (1.49%) Microsoft PowerPoint
4 3 (0.90%) Microsoft Project
5 1 (0.30%) Chatbot
5 1 (0.30%) Weka
Business Applications
1 5 (1.49%) Remedy ITSM
2 4 (1.19%) Dynamics CRM
3 2 (0.60%) Carpe Diem
3 2 (0.60%) Elite 3E
3 2 (0.60%) Infor M3
4 1 (0.30%) Shopify
Cloud Services
1 75 (22.39%) Azure
2 66 (19.70%) SaaS
3 48 (14.33%) Microsoft 365
4 44 (13.13%) AWS
5 30 (8.96%) Power Platform
6 28 (8.36%) Entra ID
7 25 (7.46%) IaaS
8 24 (7.16%) PaaS
9 23 (6.87%) Azure Monitor
10 17 (5.07%) Azure ExpressRoute
10 17 (5.07%) Power Automate
11 16 (4.78%) Azure AI
11 16 (4.78%) Azure DevOps
11 16 (4.78%) Azure Key Vault
11 16 (4.78%) Azure Service Bus
12 7 (2.09%) Azure Data Factory
12 7 (2.09%) Azure Logic Apps
12 7 (2.09%) Dynamics 365
13 3 (0.90%) Amazon CloudWatch
13 3 (0.90%) AWS CloudTrail
Communications & Networking
1 37 (11.04%) DNS
2 28 (8.36%) Firewall
3 25 (7.46%) VPN
4 21 (6.27%) WAN
5 19 (5.67%) SD-WAN
6 9 (2.69%) Remote Desktop
7 8 (2.39%) Network Security
8 7 (2.09%) TCP/IP
8 7 (2.09%) Wireless
9 6 (1.79%) DHCP
10 5 (1.49%) Internet
10 5 (1.49%) LAN
10 5 (1.49%) SAN
11 4 (1.19%) Unified Communications
12 2 (0.60%) ADSL
12 2 (0.60%) Wi-Fi
13 1 (0.30%) InfiniBand
13 1 (0.30%) MPLS
13 1 (0.30%) VoIP
13 1 (0.30%) WLAN
Database & Business Intelligence
1 77 (22.99%) Data Warehouse
2 75 (22.39%) Enterprise Data Warehouse
2 75 (22.39%) Oracle Reports
3 27 (8.06%) SQL Server
4 21 (6.27%) Power BI
5 18 (5.37%) Data Lake
6 16 (4.78%) MySQL
7 13 (3.88%) Relational Database
8 9 (2.69%) SQL Server Integration Services
9 7 (2.09%) DB2
10 3 (0.90%) Amazon RDS
10 3 (0.90%) MariaDB
11 2 (0.60%) BusinessObjects
11 2 (0.60%) Oracle Database
12 1 (0.30%) Azure SQL Database
12 1 (0.30%) SQL Server Reporting Services
Development Applications
1 22 (6.57%) JIRA
2 16 (4.78%) Git
3 7 (2.09%) Visual Studio
General
1 224 (66.87%) Social Skills
2 116 (34.63%) Finance
3 112 (33.43%) Analytical Skills
4 79 (23.58%) Organisational Skills
5 75 (22.39%) Military
6 24 (7.16%) Retail
7 20 (5.97%) Law
8 19 (5.67%) Presentation Skills
9 14 (4.18%) Legal
10 13 (3.88%) Inclusion and Diversity
11 10 (2.99%) Public Sector
12 8 (2.39%) Welsh Language
13 7 (2.09%) Local Government
14 6 (1.79%) Back Office
15 5 (1.49%) Automotive
16 4 (1.19%) Banking
16 4 (1.19%) Games
17 3 (0.90%) Advertising
17 3 (0.90%) Influencing Skills
18 2 (0.60%) Documentation Skills
Job Titles
1 44 (13.13%) IT Manager
2 39 (11.64%) Analyst
3 37 (11.04%) Service Manager
4 36 (10.75%) Lead
5 31 (9.25%) IT Services Manager
6 25 (7.46%) Database Engineer
7 23 (6.87%) Development Manager
8 22 (6.57%) IT Support
9 21 (6.27%) Applications Support
9 21 (6.27%) Business Manager
10 20 (5.97%) Senior
11 18 (5.37%) Architect
11 18 (5.37%) Business Development Manager
11 18 (5.37%) Cloud Architect
12 17 (5.07%) IT Development Manager
12 17 (5.07%) New Business Development Manager
13 14 (4.18%) Support Analyst
14 13 (3.88%) 2nd Line Support
14 13 (3.88%) Support Manager
15 12 (3.58%) Applications Support Analyst
Libraries, Frameworks & Software Standards
1 21 (6.27%) .NET
2 7 (2.09%) .NET Framework
2 7 (2.09%) ASP.NET
3 5 (1.49%) XML
4 3 (0.90%) HTML
5 2 (0.60%) Elastic Stack
5 2 (0.60%) JSON
5 2 (0.60%) Node.js
5 2 (0.60%) React
6 1 (0.30%) Ajax
6 1 (0.30%) CSS
6 1 (0.30%) LDAP
6 1 (0.30%) REST
6 1 (0.30%) RFC 2544
6 1 (0.30%) SOAP
6 1 (0.30%) Web Services
Miscellaneous
1 33 (9.85%) Management Information System
2 28 (8.36%) Data Centre
3 19 (5.67%) Enterprise Software
3 19 (5.67%) NHS
4 15 (4.48%) Client/Server
5 14 (4.18%) CMDB
6 12 (3.58%) IoT
6 12 (3.58%) Private Cloud
7 10 (2.99%) Onboarding
8 7 (2.09%) Security Posture
9 5 (1.49%) Blackberry
9 5 (1.49%) Foreign Exchange (FX)
9 5 (1.49%) Product Ownership
10 4 (1.19%) Mobile Games
11 3 (0.90%) Clustering
11 3 (0.90%) Driving Licence
11 3 (0.90%) Linux Command Line
11 3 (0.90%) Replication
12 2 (0.60%) Cyber Threat
12 2 (0.60%) Security Operations Centre
Operating Systems
1 50 (14.93%) Windows
2 24 (7.16%) Windows Server
3 10 (2.99%) Linux
4 7 (2.09%) Windows 10
5 5 (1.49%) Red Hat Enterprise Linux
6 3 (0.90%) Unix
6 3 (0.90%) Windows Server 2019
7 2 (0.60%) Mac OS
8 1 (0.30%) Android
8 1 (0.30%) Apple iOS
8 1 (0.30%) Windows Server 2016
Processes & Methodologies
1 251 (74.93%) ITIL
2 145 (43.28%) ITSM
3 127 (37.91%) Agile
4 114 (34.03%) DevOps
5 103 (30.75%) Problem-Solving
6 99 (29.55%) Analytics
7 91 (27.16%) Data Integration
8 82 (24.48%) Customer Experience
9 80 (23.88%) Business Analysis
9 80 (23.88%) Data Modelling
10 78 (23.28%) Change Management
11 77 (22.99%) Data Management
12 69 (20.60%) Service Delivery
13 46 (13.73%) Problem Management
14 42 (12.54%) Continuous Improvement
15 41 (12.24%) Customer Service
15 41 (12.24%) Incident Management
16 39 (11.64%) Project Management
17 38 (11.34%) B2B
18 29 (8.66%) Cybersecurity
Programming Languages
1 41 (12.24%) SQL
2 29 (8.66%) PowerShell
3 17 (5.07%) Bicep
4 11 (3.28%) C#
4 11 (3.28%) Python
5 7 (2.09%) PL/SQL
5 7 (2.09%) T-SQL
5 7 (2.09%) VB.NET
6 3 (0.90%) Bash
7 2 (0.60%) Java
7 2 (0.60%) Perl
7 2 (0.60%) R
7 2 (0.60%) TypeScript
8 1 (0.30%) C
8 1 (0.30%) JavaScript
Qualifications
1 101 (30.15%) DBS Check
2 34 (10.15%) Degree
3 32 (9.55%) ITIL Certification
4 30 (8.96%) Azure Certification
5 29 (8.66%) Microsoft Certification
6 16 (4.78%) Security Cleared
7 14 (4.18%) CISSP
8 12 (3.58%) PMI Certification
8 12 (3.58%) PMP
8 12 (3.58%) SC Cleared
9 10 (2.99%) Network+ Certification
10 9 (2.69%) MCITP
11 8 (2.39%) MCSA
11 8 (2.39%) MCSE
12 7 (2.09%) Computer Science Degree
13 6 (1.79%) AWS Certification
14 4 (1.19%) AWS Certified DevOps Engineer
14 4 (1.19%) CISM
14 4 (1.19%) DV Cleared
15 3 (0.90%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 43 (12.84%) SLA
2 20 (5.97%) QA
3 6 (1.79%) ISO/IEC 27001
4 5 (1.49%) GDPR
5 3 (0.90%) Cyber Essentials
5 3 (0.90%) NIST
5 3 (0.90%) PCI DSS
5 3 (0.90%) PMO
6 2 (0.60%) COBIT
6 2 (0.60%) Data Quality
7 1 (0.30%) Government Security Classifications
7 1 (0.30%) GRC
System Software
1 30 (8.96%) Active Directory
2 16 (4.78%) Virtual Machines
3 12 (3.58%) VMware Infrastructure
4 9 (2.69%) Virtual Desktop
5 2 (0.60%) VMware ESXi
6 1 (0.30%) Docker
6 1 (0.30%) Hyper-V
6 1 (0.30%) VMware NSX
6 1 (0.30%) vSphere
Systems Management
1 18 (5.37%) Single Sign-On
2 17 (5.07%) Microsoft Intune
3 7 (2.09%) Ansible
4 6 (1.79%) Progress Chef
4 6 (1.79%) Puppet
5 5 (1.49%) SCCM
5 5 (1.49%) ZABBIX
6 2 (0.60%) Jamf Pro
6 2 (0.60%) SCOM
6 2 (0.60%) SmoothWall
6 2 (0.60%) Terraform
7 1 (0.30%) Avamar
7 1 (0.30%) HP UCMDB
7 1 (0.30%) Kubernetes
7 1 (0.30%) Plesk
7 1 (0.30%) vCenter Server
7 1 (0.30%) VxRail
Vendors
1 92 (27.46%) Oracle
2 87 (25.97%) Microsoft
3 48 (14.33%) ServiceNow
4 17 (5.07%) Meraki
5 16 (4.78%) Databricks
6 13 (3.88%) VMware
7 12 (3.58%) Cisco
8 8 (2.39%) SolarWinds
9 7 (2.09%) iManage
9 7 (2.09%) Intapp
10 6 (1.79%) EMC
11 5 (1.49%) Adobe
11 5 (1.49%) Red Hat
11 5 (1.49%) Remedy
12 3 (0.90%) Citrix
12 3 (0.90%) Palo Alto
12 3 (0.90%) SaltStack
12 3 (0.90%) Snow
12 3 (0.90%) Symantec
12 3 (0.90%) Zscaler