Period
to 21 November 2017

The median annual salary for a 3rd Line Support was £29,000 in advertised job vacancies in Yorkshire during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England > Yorkshire
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 271 251 304
Rank change year-on-year -20 +53 -40
Permanent jobs requiring a 3rd Line Support 41 82 61
As % of all permanent IT jobs advertised in Yorkshire 0.41% 0.74% 0.46%
As % of the Job Titles category 0.43% 0.75% 0.47%
Number of salaries quoted 39 76 56
Yorkshire median annual salary £29,000 £32,500 £35,000
Median salary % change year-on-year -10.77% -7.14% +16.67%
10th Percentile £26,250 £26,250 £25,625
90th Percentile £43,250 £42,500 £43,750
England median annual salary £36,792 £35,000 £37,500
% change year-on-year +5.12% -6.67% +1.35%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Yorkshire
Permanent vacancies in Yorkshire with a recognized job title 9637 10884 12858
% of permanent IT jobs with a recognized job title 97.46% 97.91% 97.77%
Number of salaries quoted 8094 9202 10544
Yorkshire median annual salary £41,500 £40,000 £40,000
Median salary % change year-on-year +3.75% - +6.67%
10th Percentile £25,000 £24,500 £25,000
90th Percentile £60,000 £62,500 £60,000
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

3rd Line Support
Job Vacancy Trend in Yorkshire

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for 3rd Line Support in Yorkshire

3rd Line Support
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in Yorkshire.

Salary trend for 3rd Line Support in Yorkshire

3rd Line Support
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing 3rd Line Support in Yorkshire over the 6 months to 21 November 2017.

Salary histogram for 3rd Line Support in Yorkshire

3rd Line Support
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the Yorkshire region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -22 34 £28,500 -12.31%
South Yorkshire +17 3 £29,500 -1.67%
North Yorkshire +10 2 £35,000 -6.67%
East Yorkshire 0 1 £40,000 -
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in Yorkshire

For the 6 months to 21 November 2017, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Yorkshire region featuring 3rd Line Support in the job title.

1 26 (63.41%) Windows
2 24 (58.54%) Microsoft
3 23 (56.10%) Active Directory
3 23 (56.10%) Windows Server
4 15 (36.59%) VMware
5 14 (34.15%) Cisco
5 14 (34.15%) Windows Server 2012
6 13 (31.71%) ITIL
6 13 (31.71%) MS Exchange
6 13 (31.71%) VMware Infrastructure
6 13 (31.71%) Exchange Server 2010
7 12 (29.27%) ITIL V3
8 11 (26.83%) Firewall
8 11 (26.83%) SAN
8 11 (26.83%) MPLS
9 10 (24.39%) Telecoms
9 10 (24.39%) LAN
9 10 (24.39%) SQL
9 10 (24.39%) SQL Server
9 10 (24.39%) Windows Server 2008
10 9 (21.95%) .NET
10 9 (21.95%) C#
10 9 (21.95%) HP
10 9 (21.95%) Avaya
11 8 (19.51%) WAN
11 8 (19.51%) SLA
11 8 (19.51%) Asterisk PBX
11 8 (19.51%) F5
11 8 (19.51%) OpenSIPS
12 7 (17.07%) Windows 7

3rd Line Support Skill Set
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (31.71%) Exchange Server 2010
1 13 (31.71%) MS Exchange
2 2 (4.88%) IIS
Business Applications
1 1 (2.44%) Dynamics AX
1 1 (2.44%) Dynamics CRM
1 1 (2.44%) SAP ERP
Cloud Services
1 5 (12.20%) Office 365
2 1 (2.44%) G Suite
2 1 (2.44%) Microsoft Azure
Communications & Networking
1 11 (26.83%) Firewall
1 11 (26.83%) MPLS
1 11 (26.83%) SAN
2 10 (24.39%) LAN
3 8 (19.51%) Asterisk PBX
3 8 (19.51%) WAN
4 6 (14.63%) VoIP
5 3 (7.32%) Cisco Nexus
6 2 (4.88%) BGP
6 2 (4.88%) Spanning Tree
6 2 (4.88%) VLAN
7 1 (2.44%) Internet
7 1 (2.44%) SMS
7 1 (2.44%) Wi-Fi
7 1 (2.44%) Wireless
Database & Business Intelligence
1 10 (24.39%) SQL Server
Development Applications
1 2 (4.88%) Visual Studio
General
1 10 (24.39%) Telecoms
2 4 (9.76%) Finance
3 2 (4.88%) Legal
4 1 (2.44%) Manufacturing
Libraries, Frameworks & Software Standards
1 9 (21.95%) .NET
2 3 (7.32%) ASP.NET
3 1 (2.44%) Middleware
Miscellaneous
1 4 (9.76%) Analytical Skills
1 4 (9.76%) Data Centre
2 2 (4.88%) Driving Licence
3 1 (2.44%) Management Information System
3 1 (2.44%) Virtual Team
Operating Systems
1 26 (63.41%) Windows
2 23 (56.10%) Windows Server
3 14 (34.15%) Windows Server 2012
4 10 (24.39%) Windows Server 2008
5 7 (17.07%) Windows 7
6 2 (4.88%) Windows 10
6 2 (4.88%) Windows 8
7 1 (2.44%) Linux
Processes & Methodologies
1 13 (31.71%) ITIL
2 12 (29.27%) ITIL V3
3 6 (14.63%) Root Cause Analysis
3 6 (14.63%) Software Deployment
4 4 (9.76%) Fault Analysis
4 4 (9.76%) Problem Management
4 4 (9.76%) Process Improvement
5 3 (7.32%) ERP
6 2 (4.88%) Application Packaging
6 2 (4.88%) Business Continuity
6 2 (4.88%) Disaster Recovery
6 2 (4.88%) Incident Management
6 2 (4.88%) Migration
7 1 (2.44%) Business Analysis
7 1 (2.44%) Change Management
7 1 (2.44%) MVC
7 1 (2.44%) Network Design
7 1 (2.44%) Network Management
7 1 (2.44%) Service Delivery
7 1 (2.44%) Technical Architecture
Programming Languages
1 10 (24.39%) SQL
2 9 (21.95%) C#
3 6 (14.63%) T-SQL
3 6 (14.63%) VB
3 6 (14.63%) VB6
4 1 (2.44%) VB.NET
Qualifications
1 7 (17.07%) Microsoft Certification
2 3 (7.32%) CCNP
2 3 (7.32%) Cisco Certification
3 2 (4.88%) CCNA
3 2 (4.88%) MCITP
4 1 (2.44%) CCIE
4 1 (2.44%) MCSA
Quality Assurance & Compliance
1 8 (19.51%) SLA
System Software
1 23 (56.10%) Active Directory
2 13 (31.71%) VMware Infrastructure
3 8 (19.51%) OpenSIPS
4 4 (9.76%) Hyper-V
5 1 (2.44%) Virtual Servers
Systems Management
1 6 (14.63%) ZENworks
2 3 (7.32%) SCCM
Vendors
1 24 (58.54%) Microsoft
2 15 (36.59%) VMware
3 14 (34.15%) Cisco
4 9 (21.95%) Avaya
4 9 (21.95%) HP
5 8 (19.51%) F5
6 2 (4.88%) Veeam
7 1 (2.44%) Autodesk
7 1 (2.44%) CheckPoint
7 1 (2.44%) Citrix
7 1 (2.44%) Oracle
7 1 (2.44%) SAP