Period
to 12 December 2018

The following table provides summary statistics for permanent job vacancies advertised in Yorkshire with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 12 December 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > Yorkshire
6 months to
12 Dec 2018
Same period 2017 Same period 2016
Rank 142 225 278
Rank change year-on-year +83 +53 +12
Permanent jobs citing ITSM 149 89 58
As % of all permanent IT jobs advertised in Yorkshire 1.88% 0.91% 0.52%
As % of the Processes & Methodologies category 2.04% 0.99% 0.57%
Number of salaries quoted 125 73 40
Yorkshire median annual salary £32,500 £35,000 £41,750
Median salary % change year-on-year -7.14% -16.17% +21.83%
10th Percentile £18,000 £29,750 £20,675
90th Percentile £55,000 £61,350 £70,200
England median annual salary £45,000 £48,514 £45,000
% change year-on-year -7.24% +7.81% -2.97%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Yorkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Yorkshire
Permanent vacancies with a requirement for process or methodology skills 7,308 9,018 10,153
As % of all permanent IT jobs advertised in Yorkshire 92.04% 91.97% 91.77%
Number of salaries quoted 5,954 7,581 8,503
Yorkshire median annual salary £42,993 £42,500 £40,500
Median salary % change year-on-year +1.16% +4.94% +1.25%
10th Percentile £26,250 £26,250 £25,750
90th Percentile £62,500 £60,000 £62,500
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

ITSM
Job Vacancy Trend in Yorkshire

Job postings citing ITSM as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for ITSM in Yorkshire

ITSM
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Yorkshire.

Salary trend for ITSM in Yorkshire

ITSM
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing ITSM in Yorkshire over the 6 months to 12 December 2018.

Salary histogram for ITSM in Yorkshire

ITSM
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Yorkshire region over the 6 months to 12 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +73 119 £32,500 -7.14% 11
South Yorkshire +9 12 £43,327 -9.74% 2
North Yorkshire -8 12 £55,000 -15.38% 1
East Yorkshire - 5 £19,500 -
ITSM
England

For the 6 months to 12 December 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region with a requirement for ITSM.

1 107 (71.81%) Service Management
2 101 (67.79%) ITIL
3 51 (34.23%) Finance
4 50 (33.56%) Windows
4 50 (33.56%) Microsoft
5 46 (30.87%) SLA
6 38 (25.50%) Problem-Solving
7 37 (24.83%) Active Directory
8 33 (22.15%) Microsoft Office
8 33 (22.15%) Incident Management
9 28 (18.79%) Service Delivery
9 28 (18.79%) Analytical Skills
10 25 (16.78%) Problem Management
10 25 (16.78%) Change Management
11 23 (15.44%) Agile Software Development
11 23 (15.44%) Windows Server
12 20 (13.42%) Management Information System
12 20 (13.42%) SCCM
12 20 (13.42%) Windows 7
13 19 (12.75%) Microsoft Azure
13 19 (12.75%) ITIL V3
13 19 (12.75%) Self-Motivation
14 18 (12.08%) SQL
15 17 (11.41%) ITIL Foundation Certificate
15 17 (11.41%) Time Management
16 16 (10.74%) Windows Server 2012
16 16 (10.74%) LAN
16 16 (10.74%) Information Security
17 15 (10.07%) WAN
17 15 (10.07%) Office 365

ITSM
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (8.72%) MS Exchange
1 13 (8.72%) SharePoint
2 5 (3.36%) Exchange Server 2010
3 4 (2.68%) Apache Spark
4 1 (0.67%) IIS
4 1 (0.67%) OpenEdge
Applications
1 33 (22.15%) Microsoft Office
2 7 (4.70%) Microsoft Excel
3 6 (4.03%) Microsoft PowerPoint
4 2 (1.34%) Acrobat
Business Applications
1 8 (5.37%) Dynamics CRM
2 7 (4.70%) Remedy ITSM
3 1 (0.67%) Dynamics AX
Cloud Services
1 19 (12.75%) Microsoft Azure
2 15 (10.07%) Office 365
3 13 (8.72%) IaaS
4 12 (8.05%) Dynamics 365
4 12 (8.05%) SaaS
5 7 (4.70%) Amazon AWS
5 7 (4.70%) PaaS
6 1 (0.67%) Mimecast
Communications & Networking
1 16 (10.74%) LAN
2 15 (10.07%) WAN
3 12 (8.05%) Wi-Fi
4 9 (6.04%) VoIP
5 4 (2.68%) Cisco Nexus
5 4 (2.68%) DHCP
5 4 (2.68%) DNS
5 4 (2.68%) Internet
5 4 (2.68%) TCP/IP
5 4 (2.68%) Wireshark
6 3 (2.01%) VLAN
7 2 (1.34%) ADSL
7 2 (1.34%) Broadband
7 2 (1.34%) Firewall
7 2 (1.34%) HTTP
7 2 (1.34%) SAN
7 2 (1.34%) SSL
7 2 (1.34%) VPN
8 1 (0.67%) BGP
8 1 (0.67%) IP Telephony
Database & Business Intelligence
1 13 (8.72%) SQL Server
2 4 (2.68%) Hadoop
Development Applications
1 8 (5.37%) Visual Studio
2 7 (4.70%) Atlassian Bamboo
2 7 (4.70%) Bitbucket
2 7 (4.70%) JIRA
General
1 51 (34.23%) Finance
2 9 (6.04%) Manufacturing
3 8 (5.37%) French Language
4 7 (4.70%) Financial Institution
5 5 (3.36%) Retail
5 5 (3.36%) Telecoms
6 1 (0.67%) Aerospace
6 1 (0.67%) Back Office
6 1 (0.67%) Law
6 1 (0.67%) Marketing
6 1 (0.67%) Pharmaceutical
Job Titles
1 46 (30.87%) Analyst
2 36 (24.16%) Service Analyst
3 32 (21.48%) Service Desk Analyst
4 21 (14.09%) Support Engineer
5 18 (12.08%) Service Manager
6 15 (10.07%) Applications Support
7 13 (8.72%) Support Analyst
8 12 (8.05%) Applications Engineer
8 12 (8.05%) Applications Support Engineer
8 12 (8.05%) IT Manager
9 10 (6.71%) 2nd Line Support
10 9 (6.04%) Administrator
10 9 (6.04%) Senior Manager
11 8 (5.37%) 1st Line Service Desk Analyst
11 8 (5.37%) Incident Manager
11 8 (5.37%) OSS Engineer
11 8 (5.37%) Senior Incident Manager
12 7 (4.70%) IT Services Manager
13 6 (4.03%) Service Desk Support Analyst
13 6 (4.03%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 5 (3.36%) .NET
2 4 (2.68%) .NET Core
2 4 (2.68%) Node.js
3 2 (1.34%) Middleware
Miscellaneous
1 28 (18.79%) Analytical Skills
2 20 (13.42%) Management Information System
3 19 (12.75%) Self-Motivation
4 13 (8.72%) NHS
5 9 (6.04%) Enterprise Software
6 7 (4.70%) Hybrid Cloud
7 4 (2.68%) Data Centre
7 4 (2.68%) Robotics
7 4 (2.68%) User Experience
8 2 (1.34%) CMDB
9 1 (0.67%) PKI
Operating Systems
1 50 (33.56%) Windows
2 23 (15.44%) Windows Server
3 20 (13.42%) Windows 7
4 16 (10.74%) Windows Server 2012
5 12 (8.05%) Windows Server 2008
6 9 (6.04%) Windows 8
7 8 (5.37%) Windows 10
8 5 (3.36%) Android
9 2 (1.34%) Windows Vista
9 2 (1.34%) Windows XP
10 1 (0.67%) Apple iOS
10 1 (0.67%) Unix
Processes & Methodologies
1 107 (71.81%) Service Management
2 101 (67.79%) ITIL
3 38 (25.50%) Problem-Solving
4 33 (22.15%) Incident Management
5 28 (18.79%) Service Delivery
6 25 (16.78%) Change Management
6 25 (16.78%) Problem Management
7 23 (15.44%) Agile Software Development
8 19 (12.75%) ITIL V3
9 17 (11.41%) Time Management
10 16 (10.74%) Information Security
11 14 (9.40%) Disaster Recovery
11 14 (9.40%) Process Improvement
11 14 (9.40%) Project Management
12 13 (8.72%) Change Control
13 12 (8.05%) Data Management
14 11 (7.38%) DevOps
14 11 (7.38%) IT Strategy
14 11 (7.38%) Line Management
14 11 (7.38%) Mentoring
Programming Languages
1 18 (12.08%) SQL
2 12 (8.05%) PowerShell
3 10 (6.71%) JavaScript
4 5 (3.36%) Java
5 4 (2.68%) Bash Shell
5 4 (2.68%) C#
5 4 (2.68%) C++
5 4 (2.68%) Perl
5 4 (2.68%) Python
Qualifications
1 17 (11.41%) ITIL Foundation Certificate
2 9 (6.04%) Security Cleared
3 8 (5.37%) ITIL Certification
4 5 (3.36%) Cisco Certification
5 4 (2.68%) CCIE
5 4 (2.68%) CCNP
5 4 (2.68%) CCSE
5 4 (2.68%) Degree
5 4 (2.68%) JNCIP
5 4 (2.68%) SC Cleared
6 3 (2.01%) Microsoft Certification
7 2 (1.34%) MCITP
7 2 (1.34%) MCSA
8 1 (0.67%) CCNA
8 1 (0.67%) Computer Science Degree
8 1 (0.67%) MCSE
Quality Assurance & Compliance
1 46 (30.87%) SLA
2 8 (5.37%) QA
3 3 (2.01%) GDPR
4 2 (1.34%) PMO
5 1 (0.67%) ISO/IEC 20000
5 1 (0.67%) ISO/IEC 27001
System Software
1 37 (24.83%) Active Directory
2 7 (4.70%) VMware Infrastructure
3 3 (2.01%) VMware Server
3 3 (2.01%) vSphere
4 2 (1.34%) BitLocker
4 2 (1.34%) Microsoft App-V
4 2 (1.34%) Terminal Services
4 2 (1.34%) XenApp
5 1 (0.67%) Hyper-V
5 1 (0.67%) Virtual Machines
5 1 (0.67%) VMware ESXi
Systems Management
1 20 (13.42%) SCCM
2 4 (2.68%) DameWare
2 4 (2.68%) ServiceCenter
3 1 (0.67%) Cisco CUCM
3 1 (0.67%) Forefront Identity Manager
3 1 (0.67%) McAfee ePO
3 1 (0.67%) Norton AntiVirus
3 1 (0.67%) SCOM
3 1 (0.67%) Single Sign-On
Vendors
1 50 (33.56%) Microsoft
2 11 (7.38%) HP
3 10 (6.71%) Blue Prism
3 10 (6.71%) UiPath
4 9 (6.04%) Cisco
4 9 (6.04%) VMware
5 8 (5.37%) Citrix
6 7 (4.70%) Aruba
6 7 (4.70%) Remedy
7 6 (4.03%) Oracle
7 6 (4.03%) ServiceNow
8 5 (3.36%) SAP
9 4 (2.68%) Bomgar
9 4 (2.68%) CheckPoint
9 4 (2.68%) Extreme Networks
9 4 (2.68%) F5
9 4 (2.68%) Juniper
9 4 (2.68%) Meraki
9 4 (2.68%) SOTI
9 4 (2.68%) Ubiquiti