Period
to 20 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Yorkshire with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 20 November 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > Yorkshire
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 227 269 289
Rank change year-on-year +42 +20 -12
Permanent jobs citing ITSM 93 59 69
As % of all permanent IT jobs advertised in Yorkshire 0.95% 0.54% 0.52%
As % of the Processes & Methodologies category 1.05% 0.60% 0.58%
Number of salaries quoted 77 41 57
Yorkshire median annual salary £35,000 £45,000 £34,268
Median salary % change year-on-year -22.22% +31.32% -20.31%
10th Percentile £23,000 £21,250 £20,100
90th Percentile £58,750 £70,000 £52,700
England median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Yorkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Yorkshire
Permanent vacancies with a requirement for process or methodology skills 8848 9864 11922
As % of all permanent IT jobs advertised in Yorkshire 90.17% 89.46% 90.25%
Number of salaries quoted 7407 8294 9703
Yorkshire median annual salary £42,500 £42,000 £40,000
Median salary % change year-on-year +1.19% +5.00% +1.27%
10th Percentile £26,250 £26,250 £26,000
90th Percentile £61,250 £62,500 £60,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

ITSM
Job Vacancy Trend in Yorkshire

Job postings citing ITSM as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for ITSM in Yorkshire

ITSM
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Yorkshire.

Salary trend for ITSM in Yorkshire

ITSM
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing ITSM in Yorkshire over the 6 months to 20 November 2017.

Salary histogram for ITSM in Yorkshire

ITSM
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Yorkshire region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +42 73 £35,000 -19.54% 7
North Yorkshire +19 12 £65,000 +18.18% 1
South Yorkshire +20 3 £48,000 +20.00% 1
East Yorkshire -5 1 £19,000 -15.56% 1
ITSM
England

For the 6 months to 20 November 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Yorkshire region with a requirement for ITSM.

1 78 (83.87%) ITIL
2 49 (52.69%) Service Management
3 29 (31.18%) Windows
4 25 (26.88%) Problem Management
5 24 (25.81%) Active Directory
6 20 (21.51%) Service Delivery
6 20 (21.51%) Incident Management
7 19 (20.43%) ITIL V3
7 19 (20.43%) Finance
7 19 (20.43%) Microsoft
8 18 (19.35%) Analytical Skills
9 15 (16.13%) MS Exchange
10 14 (15.05%) Change Management
10 14 (15.05%) Cisco
10 14 (15.05%) HP
11 12 (12.90%) Root Cause Analysis
12 11 (11.83%) Windows Server
13 10 (10.75%) VMware
13 10 (10.75%) SLA
13 10 (10.75%) Office 365
13 10 (10.75%) Degree
14 9 (9.68%) Wireshark
14 9 (9.68%) Load Balancing
14 9 (9.68%) SC Cleared
14 9 (9.68%) Security Cleared
14 9 (9.68%) Aruba
14 9 (9.68%) Cisco Nexus
14 9 (9.68%) Continuous Improvement
14 9 (9.68%) F5
14 9 (9.68%) Meraki

ITSM
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (16.13%) MS Exchange
2 4 (4.30%) SharePoint
3 3 (3.23%) Exchange Server 2010
3 3 (3.23%) Skype for Business
4 1 (1.08%) Exchange Server 2013
Applications
1 9 (9.68%) Microsoft Office
Cloud Services
1 10 (10.75%) Office 365
2 5 (5.38%) Amazon AWS
3 2 (2.15%) Microsoft Azure
4 1 (1.08%) Cloud Computing
4 1 (1.08%) Mimecast
Communications & Networking
1 9 (9.68%) Cisco Nexus
1 9 (9.68%) Wi-Fi
1 9 (9.68%) Wireshark
2 6 (6.45%) SAN
2 6 (6.45%) VoIP
3 4 (4.30%) Cisco IOS
3 4 (4.30%) VPN
4 1 (1.08%) DHCP
4 1 (1.08%) DNS
4 1 (1.08%) Internet
4 1 (1.08%) Intranet
4 1 (1.08%) Skype
4 1 (1.08%) Unified Communications
4 1 (1.08%) VPLS
Database & Business Intelligence
1 7 (7.53%) SQL Server
2 2 (2.15%) Crystal Reports
2 2 (2.15%) SQL Server 2005
2 2 (2.15%) SQL Server 2008
General
1 19 (20.43%) Finance
2 4 (4.30%) Publishing
2 4 (4.30%) Retail
3 3 (3.23%) Legal
4 2 (2.15%) Marketing
5 1 (1.08%) Banking
5 1 (1.08%) Telecoms
Job Titles
1 20 (21.51%) Analyst
2 19 (20.43%) Service Manager
3 15 (16.13%) Team Leader
4 11 (11.83%) Service Analyst
4 11 (11.83%) Service Desk Manager
5 9 (9.68%) Network Engineer
5 9 (9.68%) Service Desk Team Leader
5 9 (9.68%) Support Engineer
6 8 (8.60%) Network Support
6 8 (8.60%) Network Support Engineer
6 8 (8.60%) Service Desk Analyst
7 7 (7.53%) Incident Manager
8 5 (5.38%) 2nd Line Engineer
8 5 (5.38%) Desktop Support
8 5 (5.38%) Head of IT
8 5 (5.38%) Incident Analyst
8 5 (5.38%) ITIL Manager
8 5 (5.38%) Support Technician
8 5 (5.38%) Technical Leader
9 4 (4.30%) IT Analyst
Libraries, Frameworks & Software Standards
1 2 (2.15%) ODBC
2 1 (1.08%) .NET
Miscellaneous
1 18 (19.35%) Analytical Skills
2 8 (8.60%) Video\Live Streaming
3 5 (5.38%) Data Centre
3 5 (5.38%) Video on Demand
4 4 (4.30%) Blackberry
4 4 (4.30%) RSA SecurID
4 4 (4.30%) Smartphone
5 3 (3.23%) CMDB
5 3 (3.23%) NHS
6 2 (2.15%) Clustering
6 2 (2.15%) PKI
6 2 (2.15%) User Experience
7 1 (1.08%) Driving Licence
7 1 (1.08%) Fintech
7 1 (1.08%) N-Tier
Operating Systems
1 29 (31.18%) Windows
2 11 (11.83%) Windows Server
3 6 (6.45%) Unix
4 5 (5.38%) Android
4 5 (5.38%) Apple iOS
4 5 (5.38%) Linux
4 5 (5.38%) Windows 7
5 4 (4.30%) Mac OS X
5 4 (4.30%) Windows Server 2008
5 4 (4.30%) Windows XP
6 3 (3.23%) Windows Server 2003
7 2 (2.15%) Windows 10
7 2 (2.15%) Windows 8
7 2 (2.15%) Windows Server 2012
Processes & Methodologies
1 78 (83.87%) ITIL
2 49 (52.69%) Service Management
3 25 (26.88%) Problem Management
4 20 (21.51%) Incident Management
4 20 (21.51%) Service Delivery
5 19 (20.43%) ITIL V3
6 14 (15.05%) Change Management
7 12 (12.90%) Root Cause Analysis
8 9 (9.68%) Continuous Improvement
8 9 (9.68%) Disaster Recovery
8 9 (9.68%) Load Balancing
8 9 (9.68%) Project Management
8 9 (9.68%) Ticket Management
9 8 (8.60%) Collaborative Working
9 8 (8.60%) IT Strategy
10 7 (7.53%) Capacity Management
10 7 (7.53%) Enterprise Architecture
10 7 (7.53%) Programme Management
11 6 (6.45%) Agile Software Development
11 6 (6.45%) Time Management
Programming Languages
1 6 (6.45%) Java
2 5 (5.38%) PowerShell
3 4 (4.30%) SQL
4 2 (2.15%) T-SQL
Qualifications
1 10 (10.75%) Degree
2 9 (9.68%) CCNP
2 9 (9.68%) CCSE
2 9 (9.68%) Cisco Certification
2 9 (9.68%) JNCIP
2 9 (9.68%) SC Cleared
2 9 (9.68%) Security Cleared
3 6 (6.45%) CCNA
3 6 (6.45%) CCSA
3 6 (6.45%) JNCIA
4 5 (5.38%) ITIL Certification
4 5 (5.38%) MCDST
4 5 (5.38%) Microsoft Certification
5 4 (4.30%) A+ Certification
5 4 (4.30%) MCITP
6 3 (3.23%) CCIE
7 2 (2.15%) ITIL Foundation Certificate
8 1 (1.08%) ECDL
Quality Assurance & Compliance
1 10 (10.75%) SLA
2 3 (3.23%) ISO 9001
2 3 (3.23%) ISO/IEC 20000
3 2 (2.15%) ISO/IEC 27001
3 2 (2.15%) PMO
4 1 (1.08%) PSD2
System Software
1 24 (25.81%) Active Directory
2 5 (5.38%) KVM
3 3 (3.23%) Hyper-V
3 3 (3.23%) VMware Infrastructure
4 2 (2.15%) Terminal Services
4 2 (2.15%) Virtual Desktop
4 2 (2.15%) vSphere
4 2 (2.15%) XenApp
4 2 (2.15%) XenDesktop
4 2 (2.15%) XenServer
Systems Management
1 8 (8.60%) SCCM
2 4 (4.30%) WSUS
3 3 (3.23%) SCOM
4 2 (2.15%) Backup Exec
4 2 (2.15%) Microsoft Data Protection Manager
5 1 (1.08%) DameWare
5 1 (1.08%) ServiceCenter
Vendors
1 19 (20.43%) Microsoft
2 14 (15.05%) Cisco
2 14 (15.05%) HP
3 10 (10.75%) VMware
4 9 (9.68%) Aruba
4 9 (9.68%) CheckPoint
4 9 (9.68%) Extreme Networks
4 9 (9.68%) F5
4 9 (9.68%) Juniper
4 9 (9.68%) Meraki
4 9 (9.68%) Ubiquiti
5 8 (8.60%) Citrix
6 6 (6.45%) Mitel
7 4 (4.30%) Apple
7 4 (4.30%) Dell
7 4 (4.30%) LANDesk
8 2 (2.15%) CommVault
8 2 (2.15%) iManage
8 2 (2.15%) Veeam
9 1 (1.08%) Sun