Period
to 20 October 2018

The following table provides summary statistics for permanent job vacancies advertised in Yorkshire with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 20 October 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > Yorkshire
6 months to
20 Oct 2018
Same period 2017 Same period 2016
Rank 155 216 273
Rank change year-on-year +61 +57 +50
Permanent jobs citing ITSM 147 94 64
As % of all permanent IT jobs advertised in Yorkshire 1.77% 0.99% 0.57%
As % of the Processes & Methodologies category 1.92% 1.07% 0.62%
Number of salaries quoted 130 77 47
Yorkshire median annual salary £33,000 £35,000 £45,000
Median salary % change year-on-year -5.71% -22.22% +31.32%
10th Percentile £18,000 £22,000 £21,050
90th Percentile £65,000 £62,200 £68,500
England median annual salary £45,500 £47,500 £47,500
% change year-on-year -4.21% - +2.15%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Yorkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Yorkshire
Permanent vacancies with a requirement for process or methodology skills 7,637 8,785 10,286
As % of all permanent IT jobs advertised in Yorkshire 91.72% 92.35% 91.68%
Number of salaries quoted 6,241 7,369 8,571
Yorkshire median annual salary £42,500 £42,500 £40,000
Median salary % change year-on-year - +6.25% -
10th Percentile £26,250 £26,250 £26,000
90th Percentile £62,500 £61,250 £62,500
England median annual salary £52,225 £50,000 £50,000
% change year-on-year +4.45% - +5.26%

ITSM
Job Vacancy Trend in Yorkshire

Job postings citing ITSM as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for ITSM in Yorkshire

ITSM
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Yorkshire.

Salary trend for ITSM in Yorkshire

ITSM
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing ITSM in Yorkshire over the 6 months to 20 October 2018.

Salary histogram for ITSM in Yorkshire

ITSM
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Yorkshire region over the 6 months to 20 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +78 126 £33,000 -12.00% 8
South Yorkshire +7 12 £43,327 - 2
East Yorkshire +15 5 £19,500 +2.63%
North Yorkshire -17 3 £55,000 +57.14% 1
ITSM
England

For the 6 months to 20 October 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region with a requirement for ITSM.

1 113 (76.87%) Service Management
2 98 (66.67%) ITIL
3 60 (40.82%) Finance
4 46 (31.29%) Windows
5 45 (30.61%) Microsoft
6 43 (29.25%) SLA
6 43 (29.25%) Incident Management
7 37 (25.17%) Problem-Solving
8 34 (23.13%) Agile Software Development
9 32 (21.77%) Active Directory
9 32 (21.77%) Analytical Skills
10 31 (21.09%) ITIL V3
10 31 (21.09%) Microsoft Office
11 27 (18.37%) Problem Management
12 24 (16.33%) Time Management
13 23 (15.65%) Process Improvement
13 23 (15.65%) Management Information System
14 21 (14.29%) Microsoft Azure
15 20 (13.61%) Self-Motivation
16 19 (12.93%) ITIL Foundation Certificate
16 19 (12.93%) Service Delivery
17 18 (12.24%) SQL
17 18 (12.24%) Line Management
17 18 (12.24%) Windows Server
17 18 (12.24%) Windows 7
17 18 (12.24%) SCCM
18 17 (11.56%) DevOps
18 17 (11.56%) IaaS
19 16 (10.88%) SaaS
20 15 (10.20%) Disaster Recovery

ITSM
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (7.48%) SharePoint
2 10 (6.80%) MS Exchange
3 5 (3.40%) Apache Spark
3 5 (3.40%) Exchange Server 2010
4 1 (0.68%) OpenEdge
Applications
1 31 (21.09%) Microsoft Office
2 7 (4.76%) Microsoft Excel
3 6 (4.08%) Microsoft PowerPoint
4 2 (1.36%) Acrobat
Business Applications
1 7 (4.76%) Remedy ITSM
2 6 (4.08%) Dynamics CRM
3 1 (0.68%) Dynamics AX
Cloud Services
1 21 (14.29%) Microsoft Azure
2 17 (11.56%) IaaS
3 16 (10.88%) SaaS
4 12 (8.16%) Office 365
5 11 (7.48%) Amazon AWS
5 11 (7.48%) PaaS
6 10 (6.80%) Dynamics 365
7 1 (0.68%) Cloud Computing
Communications & Networking
1 14 (9.52%) LAN
2 13 (8.84%) WAN
3 8 (5.44%) VoIP
4 7 (4.76%) Wi-Fi
5 4 (2.72%) Internet
6 3 (2.04%) TCP/IP
6 3 (2.04%) VLAN
7 2 (1.36%) ADSL
7 2 (1.36%) Broadband
7 2 (1.36%) DHCP
7 2 (1.36%) DNS
7 2 (1.36%) HTTP
7 2 (1.36%) SSL
7 2 (1.36%) VPN
8 1 (0.68%) Firewall
8 1 (0.68%) IP Telephony
Database & Business Intelligence
1 12 (8.16%) SQL Server
2 5 (3.40%) Hadoop
3 1 (0.68%) Azure SQL Database
Development Applications
1 11 (7.48%) Atlassian Bamboo
1 11 (7.48%) Bitbucket
1 11 (7.48%) JIRA
2 6 (4.08%) Visual Studio
General
1 60 (40.82%) Finance
2 11 (7.48%) Financial Institution
3 5 (3.40%) Retail
4 4 (2.72%) Marketing
5 2 (1.36%) Banking
5 2 (1.36%) Telecoms
6 1 (0.68%) Back Office
6 1 (0.68%) Pharmaceutical
Job Titles
1 44 (29.93%) Analyst
2 35 (23.81%) Service Analyst
3 32 (21.77%) Service Desk Analyst
4 18 (12.24%) Incident Manager
5 16 (10.88%) Service Manager
5 16 (10.88%) Support Engineer
6 15 (10.20%) Applications Support
7 10 (6.80%) Applications Engineer
7 10 (6.80%) Applications Support Engineer
7 10 (6.80%) IT Manager
7 10 (6.80%) Senior Incident Manager
7 10 (6.80%) Senior Manager
7 10 (6.80%) Support Analyst
8 9 (6.12%) 2nd Line Support
8 9 (6.12%) Administrator
9 7 (4.76%) DevOps Engineer
10 6 (4.08%) 1st Line Service Desk Analyst
10 6 (4.08%) IT Engineer
10 6 (4.08%) ServiceNow Developer
10 6 (4.08%) Technical Support
Libraries, Frameworks & Software Standards
1 6 (4.08%) .NET
2 5 (3.40%) .NET Core
2 5 (3.40%) Node.js
3 2 (1.36%) Web Services
4 1 (0.68%) Middleware
Miscellaneous
1 32 (21.77%) Analytical Skills
2 23 (15.65%) Management Information System
3 20 (13.61%) Self-Motivation
4 13 (8.84%) NHS
5 11 (7.48%) Hybrid Cloud
6 4 (2.72%) Robotics
6 4 (2.72%) User Experience
7 3 (2.04%) Data Centre
8 2 (1.36%) CMDB
9 1 (0.68%) IBM Mainframe
9 1 (0.68%) Mainframe
9 1 (0.68%) PKI
Operating Systems
1 46 (31.29%) Windows
2 18 (12.24%) Windows 7
2 18 (12.24%) Windows Server
3 14 (9.52%) Windows Server 2012
4 11 (7.48%) Windows Server 2008
5 7 (4.76%) Windows 8
6 6 (4.08%) Windows 10
7 4 (2.72%) Android
8 2 (1.36%) Windows Vista
8 2 (1.36%) Windows XP
Processes & Methodologies
1 113 (76.87%) Service Management
2 98 (66.67%) ITIL
3 43 (29.25%) Incident Management
4 37 (25.17%) Problem-Solving
5 34 (23.13%) Agile Software Development
6 31 (21.09%) ITIL V3
7 27 (18.37%) Problem Management
8 24 (16.33%) Time Management
9 23 (15.65%) Process Improvement
10 19 (12.93%) Service Delivery
11 18 (12.24%) Line Management
12 17 (11.56%) DevOps
13 15 (10.20%) Decision-Making
13 15 (10.20%) Disaster Recovery
14 14 (9.52%) Information Security
14 14 (9.52%) IT Strategy
14 14 (9.52%) Matrix Management
14 14 (9.52%) Project Management
15 12 (8.16%) Change Control
15 12 (8.16%) Change Management
Programming Languages
1 18 (12.24%) SQL
2 13 (8.84%) PowerShell
3 11 (7.48%) JavaScript
4 6 (4.08%) Java
5 5 (3.40%) Bash Shell
5 5 (3.40%) C#
5 5 (3.40%) C++
5 5 (3.40%) Perl
5 5 (3.40%) Python
6 1 (0.68%) COBOL
Qualifications
1 19 (12.93%) ITIL Foundation Certificate
2 6 (4.08%) ITIL Certification
3 5 (3.40%) Security Cleared
4 3 (2.04%) Degree
5 2 (1.36%) Microsoft Certification
6 1 (0.68%) MCDST
6 1 (0.68%) MCITP
6 1 (0.68%) MCSA
Quality Assurance & Compliance
1 43 (29.25%) SLA
2 8 (5.44%) QA
3 3 (2.04%) GDPR
4 1 (0.68%) ISO 22301
4 1 (0.68%) ISO/IEC 20000
4 1 (0.68%) PMO
System Software
1 32 (21.77%) Active Directory
2 6 (4.08%) VMware Infrastructure
3 3 (2.04%) VMware Server
3 3 (2.04%) vSphere
4 2 (1.36%) Microsoft App-V
4 2 (1.36%) XenApp
5 1 (0.68%) BitLocker
5 1 (0.68%) Terminal Services
Systems Management
1 18 (12.24%) SCCM
2 2 (1.36%) DameWare
2 2 (1.36%) ServiceCenter
3 1 (0.68%) Cisco CUCM
3 1 (0.68%) Forefront Identity Manager
3 1 (0.68%) SCOM
3 1 (0.68%) Single Sign-On
3 1 (0.68%) Terraform
Vendors
1 45 (30.61%) Microsoft
2 10 (6.80%) Blue Prism
2 10 (6.80%) UiPath
3 8 (5.44%) ServiceNow
3 8 (5.44%) VMware
4 7 (4.76%) Remedy
5 6 (4.08%) Oracle
6 5 (3.40%) Citrix
6 5 (3.40%) HP
6 5 (3.40%) SAP
7 4 (2.72%) Cisco
7 4 (2.72%) SOTI
8 3 (2.04%) Aruba
9 2 (1.36%) Adobe
9 2 (1.36%) Bomgar
10 1 (0.68%) BMC
10 1 (0.68%) IBM
10 1 (0.68%) Thales