Period
to 26 June 2019

The following table provides summary statistics for permanent job vacancies advertised in Yorkshire with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 26 June 2019 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > Yorkshire
6 months to
26 Jun 2019
Same period 2018 Same period 2017
Rank 207 200 254
Rank change year-on-year -7 +54 +51
Permanent jobs citing ITSM 98 117 86
As % of all permanent IT jobs advertised in Yorkshire 1.28% 1.20% 0.80%
As % of the Processes & Methodologies category 1.42% 1.29% 0.86%
Number of salaries quoted 78 96 92
Yorkshire median annual salary £47,500 £45,000 £44,516
Median salary % change year-on-year +5.56% +1.09% +4.74%
10th Percentile £26,100 £18,000 £22,000
90th Percentile £57,500 £67,500 £68,750
England median annual salary £52,000 £47,500 £47,500
% change year-on-year +9.47% - -

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Yorkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Yorkshire
Permanent vacancies with a requirement for process or methodology skills 6,919 9,082 9,951
As % of all permanent IT jobs advertised in Yorkshire 90.40% 93.26% 92.76%
Number of salaries quoted 5,556 7,665 8,523
Yorkshire median annual salary £42,500 £42,500 £42,500
10th Percentile £25,500 £26,250 £26,250
90th Percentile £63,750 £61,250 £61,250
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +4.17%

ITSM
Job Vacancy Trend in Yorkshire

Job postings citing ITSM as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for ITSM in Yorkshire

ITSM
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Yorkshire.

Salary trend for ITSM in Yorkshire

ITSM
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing ITSM in Yorkshire over the 6 months to 26 June 2019.

Salary histogram for ITSM in Yorkshire

ITSM
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Yorkshire region over the 6 months to 26 June 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -6 54 £50,000 +21.95% 1
East Yorkshire - 22 £32,000 -
South Yorkshire +16 12 £31,530 -54.96% 2
North Yorkshire -40 8 £40,250 -47.21% 1
ITSM
England

For the 6 months to 26 June 2019, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region with a requirement for ITSM.

1 71 (72.45%) ITIL
2 48 (48.98%) Service Management
3 45 (45.92%) Cisco
4 43 (43.88%) Cisco Certification
5 40 (40.82%) SLA
6 38 (38.78%) Change Management
7 28 (28.57%) CCNP
8 27 (27.55%) Capacity Management
9 26 (26.53%) Incident Management
10 23 (23.47%) VoIP
10 23 (23.47%) WAN
10 23 (23.47%) Analytical Skills
11 21 (21.43%) Security Cleared
12 20 (20.41%) SC Cleared
12 20 (20.41%) Meraki
12 20 (20.41%) Cisco Nexus
12 20 (20.41%) Aruba
12 20 (20.41%) F5
12 20 (20.41%) Extreme Networks
12 20 (20.41%) Technical Leadership
12 20 (20.41%) Proactive Maintenance
12 20 (20.41%) CCIE
12 20 (20.41%) HP
12 20 (20.41%) Juniper
12 20 (20.41%) Wireshark
12 20 (20.41%) Load Balancing
12 20 (20.41%) JNCIP
12 20 (20.41%) Wi-Fi
13 19 (19.39%) Service Delivery
14 18 (18.37%) CCNA

ITSM
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (8.16%) SharePoint
2 2 (2.04%) MS Exchange
Applications
1 12 (12.24%) Microsoft Office
2 2 (2.04%) Autodesk Inventor
Business Applications
1 5 (5.10%) Dynamics CRM
Cloud Services
1 12 (12.24%) Microsoft Azure
2 7 (7.14%) Amazon AWS
3 6 (6.12%) IaaS
4 5 (5.10%) Dynamics 365
5 2 (2.04%) SaaS
6 1 (1.02%) Office 365
Communications & Networking
1 23 (23.47%) VoIP
1 23 (23.47%) WAN
2 20 (20.41%) Cisco Nexus
2 20 (20.41%) Wi-Fi
2 20 (20.41%) Wireshark
3 16 (16.33%) IP Telephony
4 15 (15.31%) DWDM
5 12 (12.24%) Cisco Firepower
6 10 (10.20%) Firewall
7 9 (9.18%) VLAN
8 8 (8.16%) BGP
8 8 (8.16%) MPLS
8 8 (8.16%) OSPF
8 8 (8.16%) xDSL
9 7 (7.14%) Cisco ASA
9 7 (7.14%) EIGRP
9 7 (7.14%) HSRP
9 7 (7.14%) Network Security
9 7 (7.14%) Wireless Security
9 7 (7.14%) WLAN
Database & Business Intelligence
1 6 (6.12%) SQL Server
2 1 (1.02%) GIS
Development Applications
1 5 (5.10%) Visual Studio
2 1 (1.02%) JIRA
General
1 17 (17.35%) Finance
2 16 (16.33%) Telecoms
3 3 (3.06%) Banking
3 3 (3.06%) Manufacturing
3 3 (3.06%) Retail
4 2 (2.04%) Legal
4 2 (2.04%) Publishing
5 1 (1.02%) Billing
5 1 (1.02%) Law
5 1 (1.02%) Marketing
5 1 (1.02%) Pharmaceutical
Job Titles
1 35 (35.71%) Network Engineer
2 24 (24.49%) Support Engineer
3 20 (20.41%) Service Manager
4 16 (16.33%) Network Support
4 16 (16.33%) Network Support Engineer
5 15 (15.31%) 2nd Line Engineer
5 15 (15.31%) 2nd Line Network Engineer
6 13 (13.27%) Juniper Engineer
7 12 (12.24%) Juniper Support
8 10 (10.20%) Analyst
9 6 (6.12%) Applications Support
9 6 (6.12%) IT Manager
10 5 (5.10%) Applications Engineer
10 5 (5.10%) Applications Support Engineer
10 5 (5.10%) Delivery Manager
10 5 (5.10%) Network Manager
10 5 (5.10%) Network Security Manager
10 5 (5.10%) Security Manager
10 5 (5.10%) Service Analyst
10 5 (5.10%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 1 (1.02%) CSS
1 1 (1.02%) HTML
1 1 (1.02%) OAuth
1 1 (1.02%) OLE
1 1 (1.02%) REST
Miscellaneous
1 23 (23.47%) Analytical Skills
2 6 (6.12%) NHS
3 5 (5.10%) Self-Motivation
4 3 (3.06%) User Experience
5 2 (2.04%) Management Information System
5 2 (2.04%) RSA SecurID
6 1 (1.02%) Analytical Mindset
6 1 (1.02%) iPhone
6 1 (1.02%) TM Forum
Operating Systems
1 15 (15.31%) Windows
2 8 (8.16%) Windows Server
3 6 (6.12%) Windows Server 2008
4 5 (5.10%) Windows Server 2012
5 4 (4.08%) Windows 7
6 3 (3.06%) Android
6 3 (3.06%) Windows 10
7 1 (1.02%) Apple iOS
7 1 (1.02%) Windows XP
Processes & Methodologies
1 71 (72.45%) ITIL
2 48 (48.98%) Service Management
3 38 (38.78%) Change Management
4 27 (27.55%) Capacity Management
5 26 (26.53%) Incident Management
6 20 (20.41%) Load Balancing
6 20 (20.41%) Proactive Maintenance
6 20 (20.41%) Technical Leadership
7 19 (19.39%) Service Delivery
8 17 (17.35%) Network Management
8 17 (17.35%) Stakeholder Engagement
9 15 (15.31%) Fault Management
9 15 (15.31%) Statistics
10 10 (10.20%) Agile Software Development
10 10 (10.20%) ITIL V3
10 10 (10.20%) Supplier Management
11 9 (9.18%) Asset Management
12 8 (8.16%) CRM
13 7 (7.14%) Kalman Filter
13 7 (7.14%) Performance Management
Programming Languages
1 5 (5.10%) PowerShell
2 1 (1.02%) SQL
Qualifications
1 43 (43.88%) Cisco Certification
2 28 (28.57%) CCNP
3 21 (21.43%) Security Cleared
4 20 (20.41%) CCIE
4 20 (20.41%) JNCIP
4 20 (20.41%) SC Cleared
5 18 (18.37%) CCNA
6 16 (16.33%) CCSE
7 2 (2.04%) ITIL Certification
7 2 (2.04%) ITIL Foundation Certificate
8 1 (1.02%) Degree
Quality Assurance & Compliance
1 40 (40.82%) SLA
2 7 (7.14%) Cyber Essentials
2 7 (7.14%) Cyber Essentials PLUS
2 7 (7.14%) ISO/IEC 27001
3 3 (3.06%) Sarbanes-Oxley
4 2 (2.04%) QA
5 1 (1.02%) COBIT
5 1 (1.02%) GDPR
5 1 (1.02%) ISO 22301
5 1 (1.02%) ISO/IEC 20000
5 1 (1.02%) PMO
System Software
1 7 (7.14%) Active Directory
2 2 (2.04%) VMware Infrastructure
Systems Management
1 4 (4.08%) SCCM
2 3 (3.06%) FlexNet
3 2 (2.04%) WSUS
Vendors
1 45 (45.92%) Cisco
2 20 (20.41%) Aruba
2 20 (20.41%) Extreme Networks
2 20 (20.41%) F5
2 20 (20.41%) HP
2 20 (20.41%) Juniper
2 20 (20.41%) Meraki
3 16 (16.33%) CheckPoint
3 16 (16.33%) Ubiquiti
4 15 (15.31%) Avaya
5 14 (14.29%) Microsoft
6 11 (11.22%) Palo Alto
7 9 (9.18%) ServiceNow
8 5 (5.10%) Blue Prism
8 5 (5.10%) UiPath
9 3 (3.06%) BMC
10 2 (2.04%) Apple
10 2 (2.04%) Citrix
10 2 (2.04%) Cognizant
10 2 (2.04%) VMware