Period
to 19 November 2017

The median annual salary for a Help Desk Support was £21,500 in advertised job vacancies in Yorkshire during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support
England > Yorkshire
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 286 307 339
Rank change year-on-year +21 +32 -14
Permanent jobs requiring a Help Desk Support 28 32 24
As % of all permanent IT jobs advertised in Yorkshire 0.29% 0.29% 0.18%
As % of the Job Titles category 0.30% 0.29% 0.19%
Number of salaries quoted 27 28 22
Yorkshire median annual salary £21,500 £21,750 £20,250
Median salary % change year-on-year -1.15% +7.41% -1.22%
10th Percentile £18,150 £17,900 £16,650
90th Percentile £28,950 £24,350 £27,838
England median annual salary £23,500 £22,500 £23,000
% change year-on-year +4.44% -2.17% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Yorkshire
Permanent vacancies in Yorkshire with a recognized job title 9452 10860 12891
% of permanent IT jobs with a recognized job title 97.43% 97.94% 97.76%
Number of salaries quoted 7928 9178 10572
Yorkshire median annual salary £41,250 £40,000 £40,000
Median salary % change year-on-year +3.13% - +6.67%
10th Percentile £25,000 £24,500 £25,000
90th Percentile £60,000 £62,500 £60,000
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Help Desk Support
Job Vacancy Trend in Yorkshire

Job postings that featured Help Desk Support in the job title as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for Help Desk Support in Yorkshire

Help Desk Support
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support in Yorkshire.

Salary trend for Help Desk Support in Yorkshire

Help Desk Support
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing Help Desk Support in Yorkshire over the 6 months to 19 November 2017.

Salary histogram for Help Desk Support in Yorkshire

Help Desk Support
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the Yorkshire region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +15 20 £20,000 -9.09% 1
South Yorkshire - 5 £22,500 -
North Yorkshire +12 2 £19,500 +14.71%
East Yorkshire -5 1 £32,500 -
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills in Yorkshire

For the 6 months to 19 November 2017, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Yorkshire region featuring Help Desk Support in the job title.

1 17 (60.71%) Windows
1 17 (60.71%) Microsoft
2 15 (53.57%) Active Directory
3 14 (50.00%) Windows 7
4 13 (46.43%) TCP/IP
4 13 (46.43%) DNS
5 12 (42.86%) Microsoft Office
6 11 (39.29%) DHCP
7 6 (21.43%) Change Management
7 6 (21.43%) Microsoft Azure
8 5 (17.86%) Computer Science
8 5 (17.86%) Wireless
8 5 (17.86%) Finance
8 5 (17.86%) SLA
8 5 (17.86%) Cisco
8 5 (17.86%) CCNA
8 5 (17.86%) Cisco Certification
8 5 (17.86%) MS Exchange
9 4 (14.29%) Windows 10
10 3 (10.71%) Windows Server
10 3 (10.71%) Apple iOS
10 3 (10.71%) VMware Infrastructure
10 3 (10.71%) ITIL
10 3 (10.71%) Apple
10 3 (10.71%) CCNP
10 3 (10.71%) VMware
10 3 (10.71%) Telecoms
11 2 (7.14%) Internet
11 2 (7.14%) Remedy
11 2 (7.14%) Citrix

Help Desk Support Skill Set
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (17.86%) MS Exchange
2 1 (3.57%) Jetty
2 1 (3.57%) Skype for Business
2 1 (3.57%) Tomcat
2 1 (3.57%) WebLogic
Applications
1 12 (42.86%) Microsoft Office
Business Applications
1 1 (3.57%) Dynamics NAV
Cloud Services
1 6 (21.43%) Microsoft Azure
2 2 (7.14%) Office 365
3 1 (3.57%) Amazon AWS
Communications & Networking
1 13 (46.43%) DNS
1 13 (46.43%) TCP/IP
2 11 (39.29%) DHCP
3 5 (17.86%) Wireless
4 2 (7.14%) Internet
4 2 (7.14%) Remote Desktop
4 2 (7.14%) VoIP
5 1 (3.57%) ADSL
5 1 (3.57%) Broadband
5 1 (3.57%) Intranet
5 1 (3.57%) PSTN
5 1 (3.57%) Skype
General
1 5 (17.86%) Finance
2 3 (10.71%) Telecoms
3 1 (3.57%) Legal
3 1 (3.57%) Manufacturing
3 1 (3.57%) Retail
Libraries, Frameworks & Software Standards
1 1 (3.57%) Middleware
Miscellaneous
1 5 (17.86%) Computer Science
2 2 (7.14%) Driving Licence
2 2 (7.14%) Handset
3 1 (3.57%) Greenfield Project
3 1 (3.57%) Hybrid Cloud
3 1 (3.57%) Video\Live Streaming
Operating Systems
1 17 (60.71%) Windows
2 14 (50.00%) Windows 7
3 4 (14.29%) Windows 10
4 3 (10.71%) Apple iOS
4 3 (10.71%) Windows Server
5 2 (7.14%) Android
5 2 (7.14%) Windows 8
5 2 (7.14%) Windows Phone
5 2 (7.14%) Windows Server 2008
5 2 (7.14%) Windows Server 2012
6 1 (3.57%) Linux
6 1 (3.57%) Unix
Processes & Methodologies
1 6 (21.43%) Change Management
2 3 (10.71%) ITIL
3 2 (7.14%) Mentoring
4 1 (3.57%) Collaborative Working
4 1 (3.57%) Document Management
4 1 (3.57%) ITSM
4 1 (3.57%) Knowledge Management
4 1 (3.57%) Load Balancing
4 1 (3.57%) Service Desk Management
4 1 (3.57%) Service Management
4 1 (3.57%) Time Management
Programming Languages
1 1 (3.57%) Bash Shell
1 1 (3.57%) Perl
1 1 (3.57%) Python
1 1 (3.57%) Ruby
1 1 (3.57%) SQL
Qualifications
1 5 (17.86%) CCNA
1 5 (17.86%) Cisco Certification
2 3 (10.71%) CCNP
3 2 (7.14%) Degree
Quality Assurance & Compliance
1 5 (17.86%) SLA
System Software
1 15 (53.57%) Active Directory
2 3 (10.71%) VMware Infrastructure
Systems Management
1 1 (3.57%) Puppet
Vendors
1 17 (60.71%) Microsoft
2 5 (17.86%) Cisco
3 3 (10.71%) Apple
3 3 (10.71%) VMware
4 2 (7.14%) Citrix
4 2 (7.14%) Remedy
4 2 (7.14%) ServiceNow
5 1 (3.57%) EMC
5 1 (3.57%) HP
5 1 (3.57%) NetApp
5 1 (3.57%) Oracle
5 1 (3.57%) SAP
5 1 (3.57%) Sun