Period
to 21 April 2018

The following table provides summary statistics for permanent job vacancies advertised in Yorkshire with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 21 April 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
England > Yorkshire
6 months to
21 Apr 2018
Same period 2017 Same period 2016
Rank 91 97 75
Rank change year-on-year +6 -22 -7
Permanent jobs citing Service Delivery 303 305 450
As % of all permanent IT jobs advertised in Yorkshire 2.92% 2.88% 3.61%
As % of the Processes & Methodologies category 3.18% 3.13% 4.03%
Number of salaries quoted 237 252 352
Yorkshire median annual salary £35,000 £42,500 £47,075
Median salary % change year-on-year -17.65% -9.72% +17.69%
10th Percentile £19,750 £21,550 £27,500
90th Percentile £65,000 £58,750 £77,500
England median annual salary £50,000 £47,500 £50,000
% change year-on-year +5.26% -5.00% +5.26%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Yorkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Yorkshire
Permanent vacancies with a requirement for process or methodology skills 9,542 9,735 11,175
As % of all permanent IT jobs advertised in Yorkshire 91.96% 91.80% 89.72%
Number of salaries quoted 8,109 8,418 9,257
Yorkshire median annual salary £42,500 £42,000 £40,000
Median salary % change year-on-year +1.19% +5.00% -
10th Percentile £26,250 £25,750 £26,250
90th Percentile £60,600 £60,000 £60,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +2.15%

Service Delivery
Job Vacancy Trend in Yorkshire

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for Service Delivery in Yorkshire

Service Delivery
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Yorkshire.

Salary trend for Service Delivery in Yorkshire

Service Delivery
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing Service Delivery in Yorkshire over the 6 months to 21 April 2018.

Salary histogram for Service Delivery in Yorkshire

Service Delivery
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Yorkshire region over the 6 months to 21 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +11 246 £35,000 -22.22% 16
South Yorkshire -5 29 £35,000 +7.69% 4
North Yorkshire -5 16 £27,750 +11.00%
East Yorkshire +3 5 £55,000 +62.96%
Service Delivery
England

For the 6 months to 21 April 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region with a requirement for Service Delivery.

1 138 (45.54%) ITIL
2 92 (30.36%) Finance
3 70 (23.10%) Windows
4 64 (21.12%) Agile Software Development
5 63 (20.79%) Microsoft
6 61 (20.13%) Xerox
7 59 (19.47%) Microsoft Office
8 58 (19.14%) Service Management
9 54 (17.82%) SQL
10 52 (17.16%) Microsoft Excel
10 52 (17.16%) SLA
11 45 (14.85%) Management Information System
12 42 (13.86%) Incident Management
13 38 (12.54%) Problem-Solving
14 36 (11.88%) Problem Management
15 34 (11.22%) Marketing
15 34 (11.22%) .NET
16 33 (10.89%) Billing
16 33 (10.89%) VMware
17 31 (10.23%) Military
17 31 (10.23%) Stakeholder Management
18 30 (9.90%) C#
18 30 (9.90%) Continuous Improvement
19 29 (9.57%) Analytical Skills
19 29 (9.57%) Java
20 28 (9.24%) ASP.NET
20 28 (9.24%) Retail
21 27 (8.91%) JavaScript
21 27 (8.91%) C
21 27 (8.91%) Citrix

Service Delivery
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (2.97%) MS Exchange
2 8 (2.64%) Apache Spark
3 3 (0.99%) Apache
3 3 (0.99%) Apache Solr
3 3 (0.99%) Elasticsearch
4 2 (0.66%) Confluence
4 2 (0.66%) Exchange Server 2007
4 2 (0.66%) Exchange Server 2010
4 2 (0.66%) Exchange Server 2013
4 2 (0.66%) SharePoint
5 1 (0.33%) JBoss
5 1 (0.33%) Tomcat
Applications
1 59 (19.47%) Microsoft Office
2 52 (17.16%) Microsoft Excel
3 5 (1.65%) Microsoft PowerPoint
4 4 (1.32%) MS Visio
5 1 (0.33%) Microsoft Project
5 1 (0.33%) Spreadsheet
Business Applications
1 7 (2.31%) Remedy ITSM
2 1 (0.33%) Dynamics AX
2 1 (0.33%) Dynamics NAV
2 1 (0.33%) NetSuite
2 1 (0.33%) Sage X3
Cloud Services
1 23 (7.59%) Amazon AWS
2 22 (7.26%) Microsoft Azure
3 18 (5.94%) Office 365
4 6 (1.98%) SaaS
5 5 (1.65%) PaaS
6 4 (1.32%) Cloud Computing
6 4 (1.32%) IaaS
7 2 (0.66%) Google Cloud Platform
7 2 (0.66%) Serverless
8 1 (0.33%) Akamai
8 1 (0.33%) Google Analytics
8 1 (0.33%) SuccessFactors
Communications & Networking
1 22 (7.26%) WAN
2 20 (6.60%) LAN
2 20 (6.60%) TCP/IP
3 10 (3.30%) SAN
4 9 (2.97%) Firewall
5 8 (2.64%) DHCP
6 7 (2.31%) DNS
7 5 (1.65%) VoIP
7 5 (1.65%) Wireless
8 4 (1.32%) NAS
8 4 (1.32%) VPN
9 3 (0.99%) BGP
9 3 (0.99%) Cisco ASA
9 3 (0.99%) Cisco Wireless
9 3 (0.99%) Network Security
10 2 (0.66%) EIGRP
10 2 (0.66%) IPsec
10 2 (0.66%) Multicast
10 2 (0.66%) SNMP
10 2 (0.66%) Wi-Fi
Database & Business Intelligence
1 17 (5.61%) SQL Server
2 13 (4.29%) MS Access
3 9 (2.97%) Hadoop
4 8 (2.64%) Big Data
5 4 (1.32%) BusinessObjects
5 4 (1.32%) Oracle Database
6 3 (0.99%) Apache Hive
6 3 (0.99%) HBase
6 3 (0.99%) MongoDB
6 3 (0.99%) Redis
6 3 (0.99%) SAP Data Services
6 3 (0.99%) SQL Server 2012
7 2 (0.66%) Data Lake
7 2 (0.66%) Data Warehouse
7 2 (0.66%) DB2
7 2 (0.66%) Oracle Reports
7 2 (0.66%) Power BI
7 2 (0.66%) SQL Server 2008
8 1 (0.33%) Crystal Reports
8 1 (0.33%) SQL Server 2000
Development Applications
1 21 (6.93%) MSTest
1 21 (6.93%) NUnit
2 10 (3.30%) Visual Studio
3 9 (2.97%) Git (software)
4 8 (2.64%) JIRA
4 8 (2.64%) Visual Studio Team System
5 3 (0.99%) webpack
6 1 (0.33%) Hudson
6 1 (0.33%) Jenkins
6 1 (0.33%) Selenium
6 1 (0.33%) SoapUI
6 1 (0.33%) Team Foundation Server
General
1 92 (30.36%) Finance
2 34 (11.22%) Marketing
3 33 (10.89%) Billing
4 31 (10.23%) Military
5 28 (9.24%) Retail
6 21 (6.93%) Local Government
7 15 (4.95%) Back Office
8 10 (3.30%) Law
9 8 (2.64%) Banking
9 8 (2.64%) Electronics
10 6 (1.98%) Legal
11 5 (1.65%) Telecoms
12 3 (0.99%) Publishing
13 1 (0.33%) Automotive
13 1 (0.33%) Manufacturing
Job Titles
1 68 (22.44%) Analyst
2 37 (12.21%) Service Analyst
3 34 (11.22%) Service Manager
4 24 (7.92%) Delivery Manager
5 22 (7.26%) Services Delivery Manager
6 21 (6.93%) .NET Software Engineer
6 21 (6.93%) C# Software Engineer
6 21 (6.93%) Software Engineer
7 19 (6.27%) Services Delivery Analyst
8 18 (5.94%) Architect
9 17 (5.61%) IT Manager
10 15 (4.95%) 2nd Line Support
11 11 (3.63%) IT Analyst
11 11 (3.63%) IT Services Manager
11 11 (3.63%) Technical Support
12 10 (3.30%) Head of IT
12 10 (3.30%) IT Support
12 10 (3.30%) Report Analyst
13 9 (2.97%) Developer
13 9 (2.97%) Support Engineer
Libraries, Frameworks & Software Standards
1 34 (11.22%) .NET
2 28 (9.24%) ASP.NET
3 26 (8.58%) CSS
3 26 (8.58%) HTML
3 26 (8.58%) Web Services
4 23 (7.59%) XML
5 22 (7.26%) SOAP
6 21 (6.93%) jQuery
6 21 (6.93%) LINQ
6 21 (6.93%) RESTful
6 21 (6.93%) Silverlight
6 21 (6.93%) WCF
6 21 (6.93%) WF
6 21 (6.93%) WPF
6 21 (6.93%) XSLT
7 6 (1.98%) ASP.NET MVC
8 5 (1.65%) COM
9 3 (0.99%) CSS3
9 3 (0.99%) HTML5
9 3 (0.99%) Kafka
Miscellaneous
1 45 (14.85%) Management Information System
2 29 (9.57%) Analytical Skills
3 16 (5.28%) Driving Licence
3 16 (5.28%) Replication
4 14 (4.62%) Fat Client
4 14 (4.62%) Thin Client
5 9 (2.97%) Data Centre
5 9 (2.97%) Greenfield Project
5 9 (2.97%) User Experience
6 8 (2.64%) e-Learning
6 8 (2.64%) Self-Motivation
7 7 (2.31%) Enterprise Software
8 4 (1.32%) CMDB
8 4 (1.32%) Graphic Design
8 4 (1.32%) Mobile App
9 3 (0.99%) Clustering
9 3 (0.99%) Fintech
9 3 (0.99%) NHS
9 3 (0.99%) Tandem
10 1 (0.33%) Video\Live Streaming
Operating Systems
1 70 (23.10%) Windows
2 27 (8.91%) Windows Server 2012
3 24 (7.92%) Windows Server
4 22 (7.26%) Windows Server 2008
5 14 (4.62%) Linux
6 11 (3.63%) Windows 10
7 9 (2.97%) Unix
8 7 (2.31%) Windows 7
9 6 (1.98%) Red Hat Enterprise Linux
10 4 (1.32%) Android
11 2 (0.66%) Mac OS
12 1 (0.33%) SUSE Linux Enterprise Server
12 1 (0.33%) Windows 8
Processes & Methodologies
1 138 (45.54%) ITIL
2 64 (21.12%) Agile Software Development
3 58 (19.14%) Service Management
4 42 (13.86%) Incident Management
5 38 (12.54%) Problem-Solving
6 36 (11.88%) Problem Management
7 31 (10.23%) Stakeholder Management
8 30 (9.90%) Continuous Improvement
9 26 (8.58%) Process Improvement
9 26 (8.58%) Project Management
9 26 (8.58%) Software Engineering
10 25 (8.25%) Change Management
10 25 (8.25%) Mathematics
11 24 (7.92%) OO
12 23 (7.59%) Scrum
13 22 (7.26%) Continuous Integration
13 22 (7.26%) UML
14 21 (6.93%) DSDM
14 21 (6.93%) RUP
14 21 (6.93%) Use Case
Programming Languages
1 54 (17.82%) SQL
2 30 (9.90%) C#
3 29 (9.57%) Java
4 27 (8.91%) C
4 27 (8.91%) JavaScript
5 23 (7.59%) T-SQL
6 22 (7.26%) C++
6 22 (7.26%) PL/SQL
7 14 (4.62%) VBA
8 6 (1.98%) VB
9 5 (1.65%) PowerShell
10 4 (1.32%) Python
11 3 (0.99%) R
12 2 (0.66%) ANSI SQL
12 2 (0.66%) Perl
13 1 (0.33%) AWK
13 1 (0.33%) Bash Shell
13 1 (0.33%) PHP
13 1 (0.33%) sed
13 1 (0.33%) Shell Script
Qualifications
1 25 (8.25%) Degree
2 24 (7.92%) ITIL Foundation Certificate
3 22 (7.26%) SC Cleared
3 22 (7.26%) Security Cleared
4 19 (6.27%) Microsoft Certification
5 18 (5.94%) ITIL Certification
6 11 (3.63%) Cisco Certification
7 10 (3.30%) MCDST
8 9 (2.97%) A+ Certification
8 9 (2.97%) MCSE
9 5 (1.65%) CCNA
10 4 (1.32%) CCNP
10 4 (1.32%) PRINCE2 Certification
11 3 (0.99%) CCIE
11 3 (0.99%) HNC
11 3 (0.99%) HND
11 3 (0.99%) MCSA
11 3 (0.99%) Six Sigma Yellow Belt
12 2 (0.66%) AWS Certification
12 2 (0.66%) ISTQB
Quality Assurance & Compliance
1 52 (17.16%) SLA
2 8 (2.64%) QA
3 5 (1.65%) ISO 9001
3 5 (1.65%) PMO
4 4 (1.32%) GDPR
4 4 (1.32%) ISO/IEC 20000
5 3 (0.99%) Data Quality
5 3 (0.99%) ISO/IEC 27001
6 1 (0.33%) Sarbanes-Oxley
System Software
1 25 (8.25%) VMware Infrastructure
2 21 (6.93%) Active Directory
3 7 (2.31%) Hyper-V
4 4 (1.32%) XenApp
5 3 (0.99%) HDFS
5 3 (0.99%) Virtual Machines
6 1 (0.33%) Docker
6 1 (0.33%) Microsoft App-V
6 1 (0.33%) NDS
6 1 (0.33%) NFS
Systems Management
1 12 (3.96%) SCCM
2 7 (2.31%) AirWatch
2 7 (2.31%) Aspera SmartTrack
3 4 (1.32%) Puppet
4 3 (0.99%) Ansible
4 3 (0.99%) FortiGate
5 1 (0.33%) Data Guard
5 1 (0.33%) Enterprise Manager Cloud Control
5 1 (0.33%) Failover Clustering
5 1 (0.33%) Microsoft Clustering
5 1 (0.33%) Nagios
5 1 (0.33%) Oracle RMAN
Vendors
1 63 (20.79%) Microsoft
2 61 (20.13%) Xerox
3 33 (10.89%) VMware
4 27 (8.91%) Citrix
5 21 (6.93%) Cisco
6 17 (5.61%) SAP
7 13 (4.29%) ServiceNow
8 11 (3.63%) Remedy
9 10 (3.30%) Red Hat
10 8 (2.64%) Apple
10 8 (2.64%) Dell
11 7 (2.31%) BMC
11 7 (2.31%) Google
11 7 (2.31%) Oracle
12 6 (1.98%) Meraki
12 6 (1.98%) Snow
13 5 (1.65%) Adobe
13 5 (1.65%) Equitrac
14 4 (1.32%) Salesforce.com
15 3 (0.99%) Zerto