IT Apprentice

You will gain experience in a large organisation, whilst studying towards your nationally recognised qualification - Customer Service  Level 3 Specialist qualification, with 20% time out of the workplace for study, training and assessments.

Your training will be a via a blended learning approach, with face to face visits in your wokplace, on-line group workshops on a monthly basis and hands on training within the workplace providing you with all you require to be successful.

You will be given one day a week to complete your training.

The training you will be completing as part of the Level 3 Customer Service apprenticeship standard includes:

• Knowing your customers
• Providing a positive customer experience
• Meeting regulations and legislation
• Systems and resources
• Working with your customers/customer insights
• Dealing with customer conflict and challenge

• We cannot guarantee a permanent position following completion of the apprenticeship, but we have an excellent track record of keeping our successful apprentices on in the organisation
• This apprenticeship is a great opportunity to gain a range of IT /Customer Service skills and gain experience of working for a large, and busy, IT service