IT Support Apprentice
A fantastic opportunity has become available for an IT support trainee to join the team, reporting to the Head of IT. This new and challenging role will give the opportunity to work with a wide range of enterprise technologies and potential to travel to other sites in the UK. An exciting and varied role.
Role
Key Duties:
- The first point of contact for IT support related queries from the various sites
- Take ownership of user problems and be pro-active when dealing with issues
- Troubleshoot and assist users face-to-face, by phone, be email or remote access
- Maintaining inventories of IT equipment including mobile phones
- Carry out necessary support and monitoring activities such as anti-virus scanning and backups to help maintain an efficient and robust infrastructure
Person Specification:
- GCSES maths and English 4/C or above
- Studied IT previously but not essential
- Willingness to learn
- Adaptable
- UK driving license or lives locally
Training
- Level 3 Information Communication Technician Apprenticeship
- Remote training delivery
- Onefile
- VLE
- 6 hours of dedicated training time every week.
- Possible full time permanent position upon completion of the apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- STARTING OFF LIMITED
- Working Week
- Monday - Friday, 09:00 - 17:30. 1 ¼ hour for lunch.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Monday, 29th September 2025
- Start Date
- Monday, 13th October 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade 4/C (Essential)
About the Employer
HEYGATES LIMITED
A family business which has farmed in Northamptonshire since 1562 and moved into milling in the 19th Century. The business spans farming, flour and feed milling and baking, with ten flour mills on four sites, a feed mill, two modern bakeries and 7500 acres of mainly arable land in England. We are now looking for an apprentice to join our friendly team in Northampton.
- Company
- HEYGATES LIMITED
- Location
- Bugbrooke Mills, Bugbrooke, Northampton, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted
- Company
- HEYGATES LIMITED
- Location
- Bugbrooke Mills, Bugbrooke, Northampton, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted