Apprentice IT Support Technician
Provide first-line IT support to TCAT schools for all aspects of IT infrastructure, including networking, server hardware, and software, resolving support issues with guidance from team members and skills learnt from the apprenticeship and on-the-job training.
Role
- Provision of an IT helpdesk support service to schools.
- Provide hardware support services to meet school requirements including installing, upgrading, maintaining and supporting IT hardware.
- Support school and central team staff and pupils with the use of IT equipment and software.
- Undertake IT equipment repairs.
- Install computer software as required.
- Provide support for in-school events requiring IT equipment/support, including assemblies, visiting speakers, parents' evenings, etc.
- Complete any ad hoc project work, as required.
- Attend and fully complete education courses and assessments that are part of the apprenticeship programme.
- The post holder may be required to perform duties other than those given in the job description for the post. The duties and responsibilities attached to posts may vary from time to time without changing the general character of the duties or the level of responsibility entailed.
Training
This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech). We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- PRIMARY GOAL LTD
- Working Week
- Monday to Friday. Working hours are 8.30 am - 4.00 pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 24th October 2025
- Start Date
- Monday, 3rd November 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Team working
- Initiative
- Patience
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
- IT GCSE, grade 4 (Desired)
About the Employer
TYNE COAST ACADEMY TRUST
We work with schools who share our desire to deliver outstanding academic and vocational opportunities, and support them through expertise and our high profile within the region’s education landscape. We progress the development of high-quality teaching and learning, develop curriculums that meet the needs of businesses and students, and work in partnership with the region’s communities, agencies and employers.
- Company
- TYNE COAST ACADEMY TRUST
- Location
- Monkwearmouth Academy, Torver Crescent, Sunderland, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 a year
- Posted
- Company
- TYNE COAST ACADEMY TRUST
- Location
- Monkwearmouth Academy, Torver Crescent, Sunderland, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 a year
- Posted