Apprentice IT Technician
We are looking to appoint a new apprentice IT Technician to join our Network team at Hartshill Academy. You will gain experience of supporting an IT team in delivering, maintaining and supporting technology. Opportunities also to gain wider technical knowledge and experience across the cluster are expected and will be beneficial to all.
Role
You will be responsible for:
- Providing high quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines
- Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans)
- Keeping records of all users, including the management of laptop loans
- Handling printing problems – both hardware and software
- Dealing with user account problems as and when they occur
- Hardware – routine checking, fault-finding and rectifying, general maintenance
- Stock control of consumables and hardware ordering, distribution and paperwork
- Escalating calls or technical issues internally or to third parties as appropriate
- To assist and train students and staff in the use of the Network when applicable
- Changing telephone extensions and names on the school phone system
- Assisting the IT Lead in all IT related projects
- Updating IT equipment and maintaining the asset register
- Assistance with the movement and setting up of IT and other AV equipment, e.g. projectors and screens for presentations
Training
The Level 3 IT Technician is delivered by United Apprenticeships.
The apprentice will complete training on the job from Hartshill Academy, including remote CPD sessions (a minimum of 6 hours per week during normal working hours) and two national face-to-face events.
This role will give you a basis for your IT career, whichever career path you end up taking.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- UNITED CHURCH SCHOOLS TRUST
- Working Week
- Monday - Friday, between 8.00am to 4.00pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 30th September 2025
- Start Date
- Wednesday, 1st October 2025
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Problem solving skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Literacy Skills
- Self-motivated
- Flexible approach
- Willingness to travel
Qualifications
- English GCSE, grade C/4 (Essential)
- Maths GCSE, grade C/4 (Essential)
About the Employer
UNITED LEARNING TRUST
Hartshill Academy is a secondary school in Nuneaton, Warwickshire, for pupils aged 11-16. We moved into our new building on November 2023 which is set in extensive grounds. The catchment area covers very diverse urban and rural areas. At Hartshill Academy we have high expectations of ourselves. We practice kindness and gratitude every day. Our HART values of Heart, Ambition, Respect and Tenacity underpin everything we do. We take time to reflect on our HART values and how we can develop each day. We want to ensure we are always challenging ourselves to be even better today than yesterday. We strive to practice perfect in everything we do. We know that our daily practices become our habits, our habits become our character and our character is who we are. We have an aspirational knowledge rich curriculum for all pupils. Our staff work collaboratively to innovate and plan inspiring learning, enabling our pupils to leave Hartshill Academy with a lifelong love of learning. We ensure there is high challenge and high support for all pupils to ensure they can access and make excellent progress in all lessons. We work hard to ensure all pupils reach their full potential and leave Hartshill Academy with the skills and knowledge to make informed decisions about their next steps. We have an excellent pastoral team who work closely with our families to ensure all pupils are supported so they can arrive to lessons ready to learn and make the most of the opportunities available to them each day.
- Company
- UNITED LEARNING TRUST
- Location
- Hartshill Academy, Church Road, Hartshill, Nuneaton, England
- Employment Type
- Advanced Apprenticeship
- Salary
- Competitive
- Posted
- Company
- UNITED LEARNING TRUST
- Location
- Hartshill Academy, Church Road, Hartshill, Nuneaton, England
- Employment Type
- Advanced Apprenticeship
- Salary
- Competitive
- Posted