1 to 25 of 118 Customer Experience Jobs in Berkshire

title: Special Projects CX Manager Contract Length: Six Months (possibility of extension) Location: London (Hybrid) The Role: Be a part of a revolutionary change. At PMI, we've chosen to do something incredible. With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom … experiences, consumer first acquisition & retention programs, latest eCommerce features and new innovative solutions. We're seeking a proactive and detail-oriented Special Projects CX Manager to lead key cross-functional initiatives that enhance the overall customer experience and ensure digital compliance across our platforms. This role combines CX ...

haven't already, you should check out what we're building, and why you should work here. We're looking for a Customer Experience Engineer to join our team and help us maintain our high bar for technical support as we scale. This is a role for someone … real-time. We're forward-thinking about customer support at Granola. We're highly technical, highly empowered, and we believe in giving our CX team the tools to work directly with the codebase. We use Cursor extensively, we're not afraid of making our own fixes, and we work ...

About Pronetx Pronetx is a cutting-edge consulting firm that specializes in transformative customer experience (CX) solutions powered by AWS. With decades of experience deploying sophisticated CX solutions for industry leaders like Capital One, Social Security Administration, and Hilton, we're known for pushing the boundaries … what's possible in customer experience technology. Job Overview We are seeking a skilled Web Automation Engineer to design, develop, and maintain a robust web automation framework for API and functional testing. The ideal candidate will have hands-on experience in building scalable test frameworks using Playwright ...

About Pronetx Pronetx is a cutting-edge consulting firm that specializes in transformative customer experience (CX) solutions powered by AWS. With decades of experience deploying sophisticated CX solutions for industry leaders like Capital One, Social Security Administration, and Hilton, we're known for pushing the boundaries … what's possible in customer experience technology. Job Overview We are seeking a skilled Web Automation Engineer to design, develop, and maintain a robust web automation framework for API and functional testing. The ideal candidate will have hands-on experience in building scalable test frameworks using Playwright ...

Role: Contract Product Manager (Customer Experience Platform) Rate: £400-£450/day Outside IR35 Location: London (Office: Tue/Wed/Thu - Hybrid) Start date: January 2025 We are looking for a Contract Product Manager to join a growing Product team and lead the build of their Customer Experience Platform. You'll work closely with Commercial, Engineering, and Operations teams to define and deliver platform solutions that scale the business. You should be passionate about discovery, building strong processes, and working collaboratively with development teams to ship quality products. ESSENTIAL: Is passionate about discovery Experience ...

telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance. We are expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights … language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi's AI initiatives deliver tangible business and customer outcomes. Key Responsibilities Lead the definition and delivery of Akixi's AI strategy and technology roadmap. Architect scalable AI solutions integrated into Akixi ...

countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded … Architect Location: Newbury, UK Job Description: 1.Specialized & Niche Skill Set Netcool architecture (OMNIbus, Impact, NOI, Agile Service Manager, Precision) requires deep, hands-on solutioning experience that is scarce within our current talent pool. The OSS domain requires deep cross-domain expertise (Service Fulfilment, Assurance, Automation, Cloud Telco, Network Management ...

analytical Support & Tactical Operations Analyst to join a global tech businesses Operations team. This role is perfect for someone who enjoys solving complex customer issues, analysing operational patterns, and working across Support, Product, and Engineering teams to drive improvements. You will be responsible for triaging and investigating customer … efficiently. Alongside case investigation, you will support the team with insights, workflow optimisation, small tactical projects, and continuous improvement initiatives to enhance overall customer experience. This is a critical operational role, requiring strong communication skills, a calm approach under pressure, and the ability to work in a fast-paced ...

Head of Customer Support A high growth SaaS business is looking for a Head of Customer Support to lead the next stage of its global support evolution. The successful candidate will be an experienced support leader with a strong grasp of enterprise SaaS delivery, hands-on operational excellence … detail, guide best practice, and set the tone for service quality. The Role You will own the full support operation across multiple regions and customer segments. Working closely with Professional Services, Engineering, Product and Customer Success, you will ensure that customers receive the right help at the right ...

transform customer engagement? We're looking for a creative, commercially minded AI Solutions Specialist to join a fast-growing European leader in digital CX transformation. This is an opportunity to shape the future of intelligent customer interactions for some of the world's most recognized brands. … contribute to a culture of knowledge-sharing and enablement. What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks. Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments. Commercial ...

Head of Delivery and Customer Experience Up to £80k | Mostly Remote | Microsoft Gold Partner *Previous experience in MS Gold Partner is essential* I am working closely with a Microsoft Gold Partner who is looking for a Head of Delivery and Customer Experience to oversee Support … Project Management, and Consultancy functions. This role is central to driving customer satisfaction, improving delivery standards, and ensuring teams operate efficiently and collaboratively. Key Responsibilities • Lead Support, PM, and Consultancy to deliver high-quality customer outcomes • Strengthen the support function, reduce reactive issues, and improve documentation • Oversee project ...

responsible for regular update calls, monthly reporting and the delivery of continuous improvement initiatives and Microsoft/Annata service updates. Role: 1. Management of customer issues throughout the whole support lifecycle: Ability to triage a support ticket Able to follow support processes Applying knowledge to be able to replicate … progress the ticket Effective communication to the customer and internally with colleagues Completing standard documentation Prioritization of work Ticket turnaround to ensure that customer SLAs are met Logging tickets through to 3rd parties as/when required Responsible for completing internal acceptance testing of fixes and solutions 2. ...

excellence throughout the organisation. This role drives the implementation of ITIL-aligned service management processes while fostering a culture of reliability, continuous improvement, and customer-centricity. The position involves financial and operational oversight of all service management and operations teams, ensuring transparent service delivery with high availability standards … level management, including SLA/SLO definition, monitoring, and reporting to stakeholders Operational risk management across all managed services to protect business operations and customer experience Driving operational excellence through standardised processes, automation, and continuous improvement initiatives Service portfolio management, including service ownership, lifecycle management, and dependency mapping ...

days weekly from office) Job Summary We are seeking a skilled CRM Functional Consultant with expertise in Kustomer to help design, implement, and optimize customer relationship management solutions. The role involves working closely with business stakeholders to understand requirements, configure Kustomer's platform, and ensure seamless integration with enterprise … stakeholder management skills. Preferred Qualifications Certifications in Kustomer CRM or other CRM platforms. Experience in customer service operations, contact center solutions, or CX transformation projects. Knowledge of AI-driven customer engagement tools and workflow orchestration. ...

Data solutions organisation providing services to both the private and public sector. They have an excellent reputation in the markets they operate in across Customer Experience and Transformation About the Role As a Senior Project Manager within the Experience & Transformation (E&T) team, you are responsible … tier one clients across a wide range of industries delivering a variety of projects including MarTech implementation projects, Website design and build projects and Customer Experience design projects. Responsibilities Responsible for end-to-end delivery of large sized projects. This includes but is not limited to, delivery planning ...

back rewards platform Huge growth trajectory – dynamic fast paced environment Collaborative and innovative culture London offices The Role This role is focused on understanding customer behaviour and turning complex datasets into clear, actionable insights that drive better outcomes across the business. You will: Analyse customer data to identify … trends, behaviours, and opportunities Partner with Product, Marketing, and Customer teams to improve customer experience Build dashboards and reports that support data-driven decision-making Translate technical findings into clear insights for non-technical stakeholders Support experimentation, testing, and optimisation initiatives Help shape how customer data ...

finance operations, spanning Accounts Payable, Accounts Receivable, Credit Control and Billing Operations. This is a high-impact leadership role, responsible for driving operational excellence, customer experience, cash performance and transformation across a large, multi-site team. Youll also play a key role in integrating newly acquired businesses … embedding automation and AI into core finance processes. What youll be responsible for Leading large transactional finance teams across multiple locations Improving customer ordering, invoicing and payment journeys Driving effective credit control and cash collection performance Owning transactional finance integration for acquisitions Partnering on finance systems transformation initiatives Implementing ...

dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking … experienced ServiceNow Technical Consultants with a passion for driving an excellent customer experience, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating with our clients to help them deliver exceptional service. The role You will be responsible for producing development and providing ...

Produce ad-hoc and monthly reports to extract actionable insights. Conduct web analytics reviews, optimizing conversion through navigation, A/B testing, and promotions. Customer Experience Monitor the customer journey and identify improvements to boost conversions. Collaborate with production teams on deliveries, photo shoots, and sample workflows. … Cross-Functional Collaboration Liaise with buying, merchandising, marketing, social, inventory, and customer service teams. Support global ecommerce strategy across regions, currencies, and time zones. PROFILE & KEY SKILLS Knowledge & Experience: 3+ years of experience in an ecommerce site merchandising role. Proven experience with CMS tools within ...

site presence on our own DTC site and on Amazon with support of agencies.. This role is crucial for driving online revenue, enhancing the customer experience, and maximizing the performance and visibility of the brand website. The successful candidate will blend commercial acumen with a deep understanding … analyze, and report on key website performance metrics (conversion rate, bounce rate, AOV, traffic sources, site speed, etc.). Identify friction points in the customer journey and lead A/B testing and CRO initiatives to optimize user flows and drive incremental revenue. Customer Journey Enhancement ...

delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco BroadWorks, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration channels. Job Summary We are seeking a skilled, customer-oriented Support Technician … join our growing team at a leading cloud communications company committed to enhancing customer experiences, who has extensive knowledge of MS Teams Tac and related services, such as Azure, EntraID, and O365, to support a series of projects. In this role, you will be responsible for providing technical support ...

delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco BroadWorks, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration channels. Job Summary We are seeking a skilled, customer-oriented Support Technician … join our growing team at a leading cloud communications company committed to enhancing customer experiences, who has extensive knowledge of MS Teams Tac and related services, such as Azure, EntraID, and O365, to support a series of projects. In this role, you will be responsible for providing technical support ...

Customer Success Manager Location: London, UK Travel: International travel required Compensation: Strong base + performance-linked bonus Be the trusted voice behind strategic global relationships Step into a high-impact role managing some of the most complex and valuable client portfolios in the industry. If you're commercially minded … customer-obsessed and ready to lead customer relationships at an enterprise level, this is your opportunity to drive retention, growth and genuine customer partnership. Package & Benefits Strong base + high-impact bonus Global travel and client exposure Strategic role with senior stakeholder engagement Exceptional training, tech ...

uncover the real business problem Framing success in terms of value. For example higher revenue, lower cost, reduced risk, increased efficiency or better customer experience Translating business goals into a clear roadmap of data and AI work that everyone can understand Advising clients when … whole team can deliver more value Representing the company professionally in client meetings and at industry events What we are looking for Experience Around 3 to 6 years of experience shipping ML or GenAI solutions into production A track record of seeing projects through from discovery to delivery ...

next generation of intelligent vehicles. As Autel Energy expands rapidly in Europe's EV charging market, we are seeking a proactive and structured Customer Support Specialist to support our growing operations in London Area, United Kingdom. What You'll Do As the first line of after-sales service … will receive, log, and initially handle customer requests and issues to ensure a smooth and efficient customer experience. Key responsibilities include: 1.Customer Reception & Issue Logging Receive customer repair requests, inquiries, and complaints via phone, email, or ticketing system Classify issues (hardware/software/network/user ...