25 of 25 Customer Experience Jobs in Berkshire

We are seeking a Head of customer experience to join our dynamic team in Reading so if you're ready to make a significant impact on our customers' experiences at Ciphr, we invite you to apply today! As Head of Customer Experience, you’ll lead improvements across the customer journey, ensuring every touchpoint reflects customer needs. You’ll drive service excellence, collaborate across teams, and keep customer satisfaction at the heart of everything we do. Location: The role is hybrid, we will require you to come to the Reading office 2 days a week. You'll: Embed loyalty, enhance satisfaction, and deliver customer outcomes that differentiate Ciphr in the marketplace. Execute a … unified customer operations strategy that aligns with Ciphr’s business goals and customer-centric values. Lead the customer experience function across customer care and professional services operations. Develop and monitor key performance indicators (KPIs) related to customer experience, satisfaction, and retention, using data to inform decisions and strategy adjustments. Oversee the delivery of More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Your Skills: Commercial Law. Contract … Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner and industry analysts worldwide, we combine More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world s leading cloud communications and Customer Experience technology providers. As Europe s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner 2025 Magic Quadrant for Contact Center as a Service. 2025 Gartner Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm cloud platform . Recognised by Gartner More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner More ❯

term, trust-based relationships and developing additional business opportunities. You will liaise with cross-functional, global internal teams (including sales, professional services, content and technology) to improve the entire customer experience and will negotiate new terms and pricing at the point of renewal. You will also be driven to achieve goals and maintain a great customer experience … with your customers to understand their needs and exceed their expectations. Working with assigned portfolio of customers to provide learning solutions, develop new business, drive usage and to ensure customer satisfaction Serve as primary day-to-day liaison with assigned customers and maintain positive ongoing relationships Manage multiple projects simultaneously while interfacing with different internal and external stakeholders Experience required 1-3 years of Account Management, Customer Success or Sales team experience managing customers through success, planning, retention and growth Ambition to forge a career in a commercial role within a growing private equity backed business Willingness to learn new skills in customer growth, sales, negotiation and contracting Ambition to move up in the business More ❯

We're seeking a bright, ambitious Legal Counsel to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 c... More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless cust... More ❯

managing the products we bring to market through large partners, which customers see and experience. These products need to generate revenue and support our excellent customer experience (CX) ambitions. The role involves leading the commercial data monetisation strategy and agenda. You will manage data monetisation products that are consumer-facing and introduced through partners. You will manage relationships … to evaluate feasibility. You will collaborate with colleagues within the UK business, the Group, and external parties. Candidate Requirements You will have a degree or equivalent. You likely have experience working with strong consumer brands or in agencies/consultancies serving them. You have managed large, complex partner relationships that create customer-facing products. You possess deep expertise More ❯

foundational to our core values as a company and is vital to our success. Job Summary We are looking for an innovative and results-driven Senior Manager of Access Experience, Project Management, and Security Training to join our team. In this critical role, you will oversee the development and enhancement of our access management strategies in EMEA while ensuring … designing and implementing comprehensive security training programs that empower our employees to uphold best practices in security and access management. Responsibilities For the role of Senior Manager of Access Experience, Project Management, and Security Training, the essential functions typically include: Access Management Development: Implement AXI workshops to support Data Centers with a focus on improving the net promoter score … NPS) through project management and training where necessary Project Management: Lead and manage cross-functional projects related to access experience and security initiatives, ensuring timely delivery, adherence to budget, and alignment with organizational goals Security Training Program Development: Create, implement, and oversee security training programs for employees and vendors, ensuring they understand best practices and compliance requirements related to More ❯

Territory Account Manager Do you want the opportunity to join an exciting team of people who are obsessed with providing exceptional customer contact? We are seeking a high-performing, self-motivated individual who is looking to grow their career in Tech Sales, providing proactive support for all territory based accounts i.e. customers who do not have an assigned Client … Director. What does the role involve? Overseeing, triaging and responding to the IPI Account Manager shared customer inbox Creation of CRM (HubSpot) entries to trigger the presales support process Creation of quotes with guidance from Client Director and Head of Client Management Tracking and management of the order booking process for all Territory Account opportunities Responsible for ensuring CRM … is accurate for all Territory Accounts Supports Client Director activities when required Understands and sells IPI's products and/or services to, and maintains good relationships with customer contacts Responsible for proactively gathering appropriate information from the customer to be able to articulate their needs Acts as a sales point-of-contact for the Territory Accounts, representing More ❯

and Nordics Service Leadership Team in the implementation of new Service Offerings, working to ensure alignment across all stakeholder groups. This role will ensure smooth roll-out of new, customer offerings and methods of working whilst reducing non-value-add tasks & improving customer experience. This is primarily a hybrid role, 3 days in office and 2 days model … but will include travel to customer sites regularly. Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies … ensuring processes are documented, shared, understood & complied with Provide support & guidance to Management Team to effectively introduce change Work with the business to implement tools, processes & procedures around new customer offerings (including remote/smart services) Work with Operations & Finance Teams to improve visibility and tracking of operational costs & savings associated with providing new customer offerings (including employee More ❯

We’re looking for a skilled DevOps Engineer who is ready to take their career to the next level. The ideal candidate will have experience with scripting languages (Bash/Python), CI/CD pipelines, and configuration management tools. If you're passionate about automation and cloud technologies, this role is for you. Role Overview As a DevOps Engineer … cross-functional team consisting of DevOps Engineers, Cloud Engineers, Developers, QA Engineers, and DBAs. Your responsibilities will include deploying product updates, identifying production issues, and implementing integrations to meet customer needs. You will contribute to innovation within some of our fastest-growing product lines, working in a fast-paced environment with short sprint cycles. If you have a strong … background in DevOps and are proficient in Bash or Python , we’d love to connect with you. Required Experience 3–5 years of professional experience as a DevOps Engineer 3–5 years of experience with Linux systems (Debian/Ubuntu preferred) 3–5 years of hands-on AWS experience Proficient with the Linux command line interface More ❯

security. Communicate complex security concepts to non-technical stakeholders and executives. Provide training and mentorship on network security best practices. Maintain accurate documentation of configurations, processes, and procedures. Knowledge & Experience Minimum 8–10 years’ experience in network security, with at least 5 years as a Security Consultant, Security Architect, or equivalent . Proven expertise in Palo Alto Networks … Firewalls (mandatory). Strong understanding of LAN, WAN, DMZ architectures, routing, switching, and subnetting . Hands-on experience with cloud security (Azure, AWS, OCI). Familiarity with solution delivery lifecycles (SDLC), Agile frameworks, and security tools . Strong communication skills with the ability to simplify technical concepts for executives. Qualifications & Certifications Relevant certifications such as Palo Alto PCNSA/… PCNSE, F5, CompTIA, Zscaler, Azure, AWS, CISSP, CCSP, ISSAP, ITIL (preferred). Performance Expectations Customer Centricity : Deliver timely solutions to security incidents, enhance customer experience, and recommend effective controls. Sales Support : Contribute to proposal development, identify opportunities for service expansion, and support business growth initiatives. What’s on Offer Opportunity to work on cutting-edge network security More ❯

Manager (Pre-Paid Plan Products) Contract: Full-Time, Permanent Location: Maidenhead, Berkshire (Hybrid flexible, 3 days office) Salary: Up to £80,000 per annum Shape the future of digital customer journeys at Dignity Funerals. Are you a commercially minded, technically capable product leader who thrives in cross-functional environments? Dignity Funerals is seeking a Product Manager to own the … end-to-end digital and systems product experience for both the Simplicity Cremations and Dignity Funeral Plans websites. This is a pivotal role, responsible for delivering seamless, compliant, and high-converting customer journeys for pre-paid funeral plans and at-need cremations. What you'll be doing Own the Product Vision: Define and deliver the product roadmap for … boost conversion rates, revenue growth, and regulatory compliance (FCA-regulated products). Collaborate Cross-Functionally: Work closely with Marketing, Sales, Compliance, Finance, IT, and Development to ensure a seamless customer experience and support business growth. Optimise & Innovate: Lead a team of developers (internal and external), manage agile delivery, and drive continuous improvement through A/B testing, funnel More ❯

this strategic role as a Digital, Data & Technology Business Partner, youll work collaboratively with stakeholders to identify opportunities for digital transformation, enhance data insight, and deliver solutions that improve customer experience and organisational performance. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the Digital, Data … driven decision making by ensuring intelligence and insights are reflected in planning activities Partnership Working: Collaborate with HR, Finance, and partner organisations to deliver integrated change and transformation projects Customer Focus: Capture and incorporate the voice of internal and external customers into service design and delivery CANDIDATE REQUIREMENTS Educated to degree level or equivalent experience in a related … field Excellent communication and relationship management skills Proven experience of working within digital, data, or technology programmes Strong understanding of digital transformation principles and best practice Ability to translate business needs into technology solutions Experience with stakeholder engagement at a senior level Analytical mindset with the ability to use data to inform decision making Collaborative approach to problem More ❯

as a Great Place to Work across multiple categories ?? About the Role We're hiring a Microsoft Power Platform Support Engineer to help deliver outstanding support to our growing customer base. If you're passionate about solving problems and delivering excellent customer experiences, this is a great opportunity to join a dynamic team within a high-growth Microsoft … effectively to ensure timely resolutions Stay up to date on platform updates and share insights with customers and team Contribute to service improvement and internal knowledge base ? Ideal Skills & Experience Experience supporting Power Platform (Power Apps, Power Automate, Power BI) Exposure to Microsoft Dynamics 365 is a strong plus Strong troubleshooting and customer service skills Knowledge of More ❯

full lifecycle of a product, from conception to release. We are looking for a confident leader who can guide cross-functional teams in the creation of products that improve customer experience and grow market share. Responsibilities Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, planning, positioning, requirements and roadmap … products, and balance resources to ensure success for the entire organization Develop product positioning and messaging that differentiates [Company X] across primary market segments Required skills and qualifications Strong experience in a dynamic product management role Proven success in overseeing all elements of the product development lifecycle High effectiveness in managing cross-functional teams Experience in delivering finely … strategies Exceptional writing and editing skills, combined with strong presentation and public speaking skills Preferred skills and qualifications Bachelor’s degree (or equivalent) in product design or engineering Previous experience in software and web development Proven success as a product developer in a nonmanagerial role Demonstrable knowledge of SEM (search engine marketing) and online advertising More ❯

creating, establishing & maintaining strategic relationships between IT and the Keyloop business. You will be responsible for building credibility, trust and true partnership to support business growth and enhance the customer experience. This role requires an understanding of SaaS business models, with a particular focus on business wide transformation as well as functional transformation. This is a new construct in … the IT Department and after a successful POC we are now ready to embark on building this out to an established function within IT. Proven experience in this space is a must and the ability to building a 'Best in Class' function and take something from low maturity into a high performing function with such things as collateral & artefacts … improving business processes through IT solutions. Promote the use of IT innovations to enhance business performance. Encourage a culture of continuous improvement within IT and business units. Knowledge and Experience Salesforce CRM/CPQ experience Level of knowledge of principles, concepts within specialty area and company business: Previous IT Business Partner experience Proven experience in building More ❯

drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways - from a rich set of career development programs to support of community service projects to social events that foster … professional services expertise, communication, facilitation, and mediation skills to establish and improve the European project delivery model for professional services projects. The candidate must have the technical background and experience required to interact directly with strong technical engineers and management. They must have a proven track record in successfully managing complex power infrastructure projects, demonstrating strong leadership, strategic thinking … assessing and enhancing service processes. Proactively identify and eliminate bottlenecks or inefficiencies, while leveraging best practices and valuable lessons learned from previous projects to optimize overall project performance. Elevate customer satisfaction by understanding their needs, ensuring on-time and within-budget delivery while upholding a high standard of excellence. Additionally, leverage survey results to drive continuous improvements and enhance More ❯

of high quality, advanced technology platforms into the UK Medical Aesthetic Beauty Market. They are seeing increasing demand and are looking for a professional and reliable individual with proven experience in sales to join their sales team. They provide an excellent environment and culture based on inclusiveness and wellbeing, encouraging individual growth and fulfilment, with no limit on earning … our weekly team meetings What We Are Looking For A HUNTER who drives revenue by generating and converting leads A proven track record in sales Demonstrates excellent people skills Experience in selling to SME business owners Be able to deliver value through a consultative sales process Comfortable in selling £5-45k capital equipment Ability to map out a … sales cycle and continually enhance each key area Proactive person who enjoys pushing boundaries and achieving goals 100% commitment to delivering a positive customer experience Positive personality who thrives within a team and also comfortable working independently Enjoys a challenge and wants to share in the rewards What We're Offering: Full time role with a base of More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers click apply for full job details More ❯

Senior Project Manager – Oracle OFS & CX Location: Reading (2–3 days onsite) Industry: Utilities/Distribution Engagement: Inside IR35 Are you a proven Project Manager with experience delivering Oracle Field Services or CX solutions? We’re looking for a Project Manager to drive high-impact digital and operational transformation across customer and field service functions. This role sits … heart of a major programme focused on optimising the end-to-end customer journey through integrated Oracle platforms. Key responsibilities: Lead the delivery of Oracle OFS and Oracle CX capabilities across technology and business change. Coordinate internal and third-party delivery teams to achieve measurable customer and operational outcomes. Deliver process improvements and drive adoption across both field … change adoption activities across impacted teams. What we’re looking for: Proven track record of delivering Oracle OFS projects (or equivalent field service platforms). Experience with Oracle CX/CRM solutions highly desirable. Skilled in stakeholder engagement, with strong business change delivery experience. Knowledge of Agile, Waterfall, or Hybrid delivery frameworks. This is an excellent opportunity to play More ❯

eCommerce channel. You'll be joining at a pivotal moment – leading online trading activity, introducing smarter processes, and leveraging cutting-edge AI-powered search and merchandising tools to elevate customer experience. With a direct report and close collaboration across buying, marketing, and UX teams, this is your chance to build and lead the online trading function from the ground … up. What we're after: ✅ Proven experience in eCommerce trading or digital merchandising ✅ Strong commercial knowledge - experience driving sales growth ✅ Hands-on with analytics platforms ✅ Experience managing advanced search & merchandising tools ✅ Excellent stakeholder management What's in it for you? 💰 £50–60k salary 🚀 Join during a major digital transformation - new ERP system + AI-driven tools rolling … isn't just about managing a website - you'll be the driving force behind online growth, using data, insights, and innovation to deliver best-in-class digital merchandising and customer journeys. From optimising conversion funnels to leading trade planning and championing new technology, you'll have genuine ownership and influence. If you're a commercially savvy ecommerce trader with More ❯

in our Government team, you’ll be helping our customers resolve their software issues and answer enquiries. You will be building relationships with customers, and delivering a first class customer experience. Your role can be home based, following a training period which will be in our Bracknell office. It is more than just a support role, and you will … be liaising closely with colleagues in the development and product teams. Using your experience and insights to help improve our software and drive customer satisfaction. You will need to have a background in either Revenues or Benefits, be that as a benefits assessor, revenues officer or systems administrator. In return, we offer a fun, diverse workplace with great … within contracted SLA’s Identify and develop opportunities for revenue generation through provision of additional services and solutions to customers. Qualifications ESSENTIAL SKILLS: Knowledge of Revenues and Benefits software, experience with NEC Revenues and Benefits is an advantage Good knowledge of legislation in Revenues or Benefits Ability to recognise and prioritise urgent calls Ability to manage an issue to More ❯

The Record360 Executive team is a high-velocity team of sales professionals focused on delivering best-in-class customer experiences. We focus on delivering solutions to challenges at a level of professionalism unmatched in our industry (and beyond). Key Responsibilities Performance Deliver quality and tailored demonstrations to prospects based on the prospect’s challenges, causes and consequences. Understand … customer goals, plans, challenges, timelines, budgets, and authority. Create accurate business value alignment between the prospect and Point of Rental Software’s solutions. Close deals. Close Deals. Close Deals. Meet or exceed monthly quotas. Strive to continuously improve and demonstrate a willingness to learn and implement best practices. Eloquently and professionally work with all stakeholders, including CEOs, CFOs, VP … with a thirst for knowledge and a growth mindset. Key Skills Excellent interpersonal skills, particularly influencing and negotiation skills Excellent communication, planning, time management, prioritisation, and organisational skills Excellent customer service skills Strong numeric, written and verbal skills Experience in business processes and presentation skills Experience working in a Hire Industry (beneficial) Please note that job descriptions More ❯