1 to 25 of 31 Customer Experience Jobs in Berkshire

Head of Customer Experience Basic: £95,000 - £105,000 + Bonus + Stock + Benefits Why: Opportunity to transform the customer journey in an already very successful business Industry: Software Do you have experience in leading customer experience covering everything post-sale including, customer … high-volume environment? Are you a genuine change manager, able to transform and build the systems, process, culture and programmes needed for customer success? The company are a leading global technology business with over 10,000 UK customers. Award winning and with high customer retention, they ...

reviews, coverage planning, and hardware configuration analysis, making this a dynamic and varied role. This role is central to driving Customer Experience (CX) initiatives within the region, with a strong focus on resolving VIP and corporate customer complaints through technical validation, onsite testing, and proactive engagement. … support, and NTQ planning. Ability to work with vendors, suppliers, and other UK operators to achieve network performance targets. Customer Complaints Management & CX Initiatives Responsible for driving Customer Experience (CX) initiatives within the region. Validation and troubleshooting of VIP and corporate customer complaints, including onsite visits ...

delivering products that make a genuine difference to customers and colleagues? At Thames Water, we're looking for an exceptional Product Manager (Agent Experience) on a 13 - 18 Month Fixed Term/Secondment to lead the evolution of our Agent Experience product portfolio. This is a high-impact … role where you'll define product strategy, own multi-year roadmaps, and deliver innovative solutions that enhance both customer and agent experiences. Working closely with the Head of Agent Experience, you'll bring together business, operational and technology teams to deliver meaningful change at scale, ensuring products remain ...

Customer Success Manager (SaaS) Construction and Built Environment Tech Bracknell, Berkshire | Competitive Salary + Bonus + Excellent Benefits Shape the future of Customer Success. Are you an experienced Customer Success or Strategic Account Manager with a passion for helping customers achieve real business value from SaaS technology … Value Added Recruitment is looking for a commercially minded Customer Success Manager to manage a portfolio of strategic customers across EMEA, ensuring they successfully adopt our market-leading SaaS platform while driving customer satisfaction, retention and long-term account growth. This is a fantastic opportunity to join ...

IRIS Software Group, we’re dedicated to providing market-leading software solutions that empower businesses and organizations to thrive. Our commitment to innovation, customer success, and excellence has made us one of the UK’s largest private software companies. We support over 100,000 businesses, helping them streamline their … operations with cutting-edge technology. The Role: We are looking for a proactive and customer-focused Customer Enablement Executive to join our team. In this role, you will play a key part in ensuring our customers successfully adopt and maximize the value of our software solutions. You will ...

Series Forecasting, Propensity Modelling, Feature Engineering, Data Engineering, Azure Machine Learning, Azure Data Platform, Experiment Design, A/B Testing, Hypothesis Testing, Predictive Modelling, Customer Analytics, Marketing Analytics, Customer Lifetime Value, Churn Prediction, Demand Forecasting, Stock Forecasting, Production Machine Learning, Cloud Data Platforms, Data Products, Git, Version Control … recruiting for an experienced Senior Data Scientist to join one of the UK's most advanced Data Science teams, helping shape the future of customer analytics through cutting-edge machine learning, statistical modelling & cloud-based AI solutions. This is a great opportunity for an experienced Data Scientist who enjoys ...

Activities & Wellbeing Co-ordinator (Customer Experience Lead) Full & Part Time Roles available £26,436 per annum (pro-Rata) Up to 40 hours per week on a rota basis (weekends included) Cedar Lodge, Eastfield Lane, Whitchurch-on-Thames, Reading, RG8 7EJ Role Overview We are seeking an enthusiastic, creative … caring individual to join our team as the Activities & Wellbeing Coordinator (Customer Experience Lead) This role is all about enriching the lives of the people who live here through meaningful engagement and fostering a strong sense of community both inside and outside Cedar Lodge. Responsibilities and Duties Enrichment ...

Activities & Wellbeing Co-ordinator (Customer Experience Lead) Full & Part Time Roles available £26,436 per annum (pro-Rata) Up to 40 hours per week on a rota basis (weekends included) Cedar Lodge, Eastfield Lane, Whitchurch-on-Thames, Reading, RG8 7EJ Role Overview We are seeking an enthusiastic, creative … caring individual to join our team as the Activities & Wellbeing Coordinator (Customer Experience Lead) This role is all about enriching the lives of the people who live here through meaningful engagement and fostering a strong sense of community both inside and outside Cedar Lodge. Responsibilities and Duties Enrichment ...

Hybrid) At IRIS, we help schools, academies, and education providers streamline their operations through market-leading software solutions. We're looking for a Customer Renewals Advisor to join our Education team, managing a portfolio of customers and ensuring they receive outstanding service throughout their renewal journey. This … excellent opportunity for a customer-focused professional who enjoys building relationships, solving problems, and working in a commercially driven environment where customer retention and satisfaction are at the heart of everything we do. What will you be doing? As a Customer Renewals Advisor , you'll take ownership ...

passionate about transforming customer experiences across every contact channel? As our Contact Channel CX Lead, you'll be at the heart of shaping how our customers interact with us, ensuring the right message reaches the right person, at the right time, through the right channel. You'll lead … channel best practice (especially email/SMS), this is your opportunity to make a real impact. What you'll be doing as Contact Channel CX Lead Channel Oversight: Oversee and continuously optimise customer contact journeys across all inbound and outbound channels, including telephony, IVR, webchat, WhatsApp, email, SMS, online ...

This role is focused on leading products within the data domain, driving the vision, strategy and delivery of data-driven capabilities that enable better customer experiences, operational efficiency and business decision-making. Working within a mature Agile environment, you'll collaborate with engineering, architecture, data and business teams … Analytics and Business stakeholders to deliver high-value products. Translate business requirements into epics, features and user stories. Drive data-led decision making through customer insight, analytics and product performance metrics. Balance customer, commercial and technical priorities to maximise product value. Identify and manage delivery risks, dependencies ...

implementation projects at any one time. You'll coordinate resources, manage project plans, identify and mitigate risks, and ensure customers receive an exceptional implementation experience throughout the project lifecycle. Communication will be key, balancing customer expectations with internal priorities whilst ensuring projects remain on schedule. Key Responsibilities Manage … Produce regular project status reports for both customers and internal stakeholders. Identify opportunities to improve implementation processes and project delivery standards. Ensure an excellent customer experience throughout the implementation lifecycle. Required Skills & Experience Proven experience delivering software implementation projects within a SaaS organisation. Experience managing ...

countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded … companies. Job Details Job Title: Sr Software Engineer Location – Reading, UK Salary Range – GBP 55K-65K PA Having 2 to 6 Years of Experience in Appian BPM. Appian Level 2 Certification is mandatory. Hands on experience in APPIAN BPM Process Modeling, Appian BPM Services Dev, Bus Rule Development ...

make a real difference to customers? Thames Water is looking for a highly motivated Project Manager to join our Retail PMO team within the Customer Experience Transformation function on a 19 to 24 month Fixed Term Contract. This is a fantastic opportunity to play a key role … helping to improve customer outcomes. In this role, you will work closely with a Technical Project Manager, senior leaders and cross-functional teams; you'll lead the successful delivery of high-profile initiatives in a fast-paced and evolving environment. Build strong stakeholder relationships, navigate complexity with confidence ...

Implementation Manager The Role Are you passionate about creating exceptional customer experiences and helping customers succeed from day one? Do you thrive in fast-paced environments where your ability to organise, educate, and build strong relationships sets customers up for long-term success? If so, this is an exciting … opportunity to join our Customer Success Team as an Implementation Manager. In this role, you’ll play a key part in setting our customers up for long-term success — working closely with them to understand their goals and challenges and guiding them through the onboarding and implementation process. ...

opportunity has arisen for a Technical Customer Support & Repairs Technician to join a leading developer of high-performance embedded computing, RF and mission-critical electronic systems supplying customers across the aerospace, defence, security, communications and other highly regulated technology markets. The organisation designs and manufactures advanced embedded computing platforms … solutions and high-performance computing technologies that support mission-critical applications including radar, electronic warfare, intelligence, surveillance, communications and secure computing. With an international customer base and a strong engineering heritage, the business is continuing to invest in its European support capability and customer service operations. This ...

prospecting Understand each merchant's needs and recommend the most suitable solution Deliver and install payment terminals for new customers, ensuring a smooth onboarding experience Keep CRM records accurate and up to date Build long-term customer relationships by delivering an excellent customer experience Share customer … Attributes Strong communication and relationship-building skills Self-motivated with the resilience to work towards ambitious goals Organised and confident managing your own territory Customer-focused with a consultative approach to selling Commercially minded with strong problem-solving skills Our Values At Flatpay, how we work matters as much ...

Data Migration and Customer Onboarding Specialist Reading - hybrid £35,000 to £50,000 DOE DXP Talent is hiring for a Data Migration and Customer Onboarding Specialist to join a market leading business in Reading. The Data Migration and Customer Onboarding Specialist will primarily be involved in migrating … customer's data across from their existing products into our clients software and supporting the customer with all aspects on onboarding. The role involves a lot of customer interaction as well being 'spreadsheet heavy' so ideal candidates will have a strong background in working in data migration ...

shape how the team does the same. Key Responsibilities Own product strategy and roadmap for a key area of the platform, shaping the customer experience across web and mobile. Partner with engineering to manage priorities, technical trade-offs, and delivery timelines. Use customer research, stakeholder feedback … data insights to identify opportunities and prioritise initiatives. Lead cross-functional teams to deliver roadmap objectives and measure success against key business and customer outcomes. Requirements 47 years product management experience in fintech, payments, or financial services. Experience owning product strategy and roadmaps for complex products. Strong ...

execution by translating won opportunities into clear deployment plans, roles, responsibilities, and milestones. Act as the central coordination point from project award through customer handover, driving alignment across all stakeholders and managing critical dependencies. Track deployment schedules, contractual milestones, project profitability, and change orders to ensure successful project execution. … organization rather than requiring dedicated program management support. Continuously capture deployment learnings and feed them back into product development, offers, deployment processes, and customer experience improvements. Qualifications: Bachelor's degree in Engineering, Business, or a related field from an accredited institution. Minimum 3-5 years of experience ...

countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded … multinational federations of companies. Job Details Job Title: Tech Specialist. Location – Reading, UK Salary Range – GBP 65K-75K PA Having 7 to 10 Years experience in IT Industry Wherein 5+ years in Appian. 4-5 years of experience in development of enterprise-level web applications using an object ...

background in SaaS and a passion for building long-term client relationships? Do you enjoy growing existing accounts, identifying commercial opportunities, and delivering exceptional customer experiences? Are you looking to join a growing business where you can make a real impact while developing your career within a collaborative … thinking environment? This is an exciting opportunity to join a well-established organisation where you'll manage a portfolio of commercial SaaS accounts, strengthen customer relationships, and identify opportunities to increase revenue through account growth and solution-based selling. You'll work closely with clients to understand their business ...

role in enabling the infrastructure that keeps the UK connected. You'll be responsible for translating strategic priorities into operational success, driving transformation, improving customer outcomes and ensuring Cornerstone continues to deliver at scale. Your leadership will directly influence performance, innovation, operational excellence and long-term business growth. This … decision making. Lead and inspire matrix, multifunctional and remote teams, building a culture of accountability, collaboration and high performance. Champion transformation initiatives that enhance customer experience, operational efficiency and organisational effectiveness. Establish clear performance frameworks, reporting and governance to provide visibility of delivery health, opportunities and risks. Foster ...

opportunities to grow engagement across our market-leading services. This is more than a sales role. It's about becoming a trusted advisor, understanding customer challenges and connecting organisations with the expertise, insight and solutions that help them succeed. For this role is essential that you have experience … Affiliate Partner Programme. Identify new business opportunities and develop existing accounts through strategic engagement. Work collaboratively across internal teams to deliver an exceptional customer experience. Capture customer activity, opportunities and pipeline information using CRM. Produce reports, market insights and account development plans. Represent the company at industry events ...

Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. … enterprise knowledge management. You’ll work with Fortune 500 companies and government agencies on their most strategic AI initiatives, architecting solutions that power customer service, agent assistance, and field operations at scale. This isn’t just implementation work—you’re helping shape how the world’s largest organizations harness ...