1 to 25 of 181 Customer Experience Jobs in Berkshire

The Role We’re looking for an experienced Customer Experience Strategy Consultant to help shape and grow our customer experience (CX) offering. Reporting to the Director of Customer Experience, you’ll lead engagements that drive meaningful, data-informed transformation for our clients. You’ll … play a hands-on role in defining and evolving our CX services – from customer journey mapping and communications strategy to operating models and transformation roadmaps. This role requires strong omnichannel knowledge, an understanding of customer behaviour and data, and the ability to build relationships and trust at senior … Responsibilities Deliver high-impact customer strategy and planning projects Partner with client teams to grow and retain accounts Help shape and evolve our CX propositions in line with client needs and market trends Share relevant industry innovations with clients and colleagues to drive added value What We’re Looking More ❯

loyalty, a thriving membership base of over 40 million active users, and partnerships with more than 125 brands, we are a global leader in customer engagement. We enable customers to earn incredible experiences and rewards through our expansive network of partners and proprietary services. We manage a diverse range … class partners, we develop proprietary products and services to enhance the value of our rewards ecosystem. Job Purpose As the leader of the Digital Customer Experience team, you will be responsible for shaping and implementing the design strategy for our website and apps. Your role will be crucial … in overseeing UX Research, UX Operations, and Content while ensuring a seamless and impactful experience for our users. Responsibilities Define the design vision and strategy for digital platforms, ensuring an exceptional and cohesive customer experience across all digital touchpoints. Collaborate with teams managing other customer interactions More ❯

Insight Analyst - Data & Customer Experience (Web Analytics/CDP Specialist) We are looking for a highly motivated and intellectually curious Insight Analyst to join a Data Insight Team at an agile, data-driven organisation. This team plays a pivotal role in shaping business strategy by leveraging extensive data … on products, customers, and competitors to drive customer experience, product innovation, and margin optimisation. This is an exciting opportunity for someone who thrives on solving complex problems, enjoys working with large datasets, and is passionate about turning insights into action. A key focus of this role will be … supporting the implementation and evolution of a Customer Data Platform (CDP) and Single Customer View initiative. Key Responsibilities Audit and manage tagging and script setup using GTM, GA4, and server-side tagging. Collaborate with data and tech teams to ensure seamless data flow from ecommerce platforms into the More ❯

Insight Analyst - Data & Customer Experience (Web Analytics/CDP Specialist) We are looking for a highly motivated and intellectually curious Insight Analyst to join a Data Insight Team at an agile, data-driven organisation. This team plays a pivotal role in shaping business strategy by leveraging extensive data … on products, customers, and competitors to drive customer experience, product innovation, and margin optimisation. This is an exciting opportunity for someone who thrives on solving complex problems, enjoys working with large datasets, and is passionate about turning insights into action. A key focus of this role will be … supporting the implementation and evolution of a Customer Data Platform (CDP) and Single Customer View initiative. Key Responsibilities Audit and manage tagging and script setup using GTM, GA4, and server-side tagging. Collaborate with data and tech teams to ensure seamless data flow from ecommerce platforms into the More ❯

Insight Analyst - Data & Customer Experience (Web Analytics/CDP Specialist) We are looking for a highly motivated and intellectually curious Insight Analyst to join a Data Insight Team at an agile, data-driven organisation. This team plays a pivotal role in shaping business strategy by leveraging extensive data … on products, customers, and competitors to drive customer experience, product innovation, and margin optimisation. This is an exciting opportunity for someone who thrives on solving complex problems, enjoys working with large datasets, and is passionate about turning insights into action. A key focus of this role will be … supporting the implementation and evolution of a Customer Data Platform (CDP) and Single Customer View initiative. Key Responsibilities Audit and manage tagging and script setup using GTM, GA4, and server-side tagging. Collaborate with data and tech teams to ensure seamless data flow from ecommerce platforms into the More ❯

Role – Principle – Digital Marketing & Customer Experience Strategist Technology – Marketing & Customer Experience Technology Location – UK Compensation – Competitive (including bonus) Role Developing and implementing strategies and technology solutions that enhance customer engagement, improve user experiences, and leverage technology to drive measurable marketing outcomes. Become a trusted advisor … to customers and also to internal stakeholders in driving customer’s and our own business growth. The ideal candidate will have a passion for blending marketing strategy with cutting-edge consumer experience technology, driving the integration of advanced technologies into our client’s marketing initiatives. Experience 15+ … years of overall industry experience in defining & implementing strategies and technology solutions & applications including Digital Commerce, Marketing Automation, Campaign Management 10+ years of marketing automation platforms (e.g. Adobe Experience suite, Marketo, Salesforce Marketing Cloud) and customer relationship management (CRM) systems. 10+ years of experience with data More ❯

Job Title/Req Number: IGH Customer Manager Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds and Manchester we do work that … institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations … applying sector knowledge and technology solutions to deliver the best possible outcomes and get it right first time. Why Join KPMG as a IGH Customer Manager? We recognise that, as individuals, we each have particular needs and that one size doesn’t fit all, when it comes to how More ❯

Customer Success Manager (XLG Specialist) 🌍 UK (Remote or Hybrid, it’s up to you!) 💰 Competitive base salary based on experience Our Perks ❤️ Monthly Health & Wellness budget, increasing with length of service 📚 Annual Learning and Development budget, increasing with length of service 🤸🏽‍♂️ Flexible working in a choice-first environment … and more put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence (CXI) platform continuously analyses explicit and implicit customer feedback to enable our clients to identify what they should do next. … and sharing process improvements 🧰 What you’ll need: Ideally, 3–5 years in customer success, consulting, or similar roles Experience working with CX platforms or SaaS preferred Experience with customer insight activation Project delivery & prioritisation skills Commercial awareness 💖 Our Values We are obsessed with experience More ❯

What are we looking for? This role entails managing and growing our highest profiled clients whilst providing high level of customer experience across all segments within Google Cloud and AWS. You will be responsible for driving customer outcomes across Onboarding, consumption and risk mitigation. You will be … a critical player in driving long-term account success across a portfolio of customers. Job Responsibilities Accelerate customer adoption of solutions and products by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies. Advocate for customer needs in order to … overcome adoption blockers and drive feature development. Lead across multiple work streams and teams to maintain customer momentum. Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs. Serve More ❯

focus for the team is to contribute to our "Digital First" journey. This journey will provide Zen customers and prospects a best-in-class experience, adopting the best ideas from other leading industries, to deliver an innovative, automated, and disruptive customer experience to support Zen in our … brand within the communications market. The team's mission will be to build on and rapidly develop our digital self-service capability to our customer engagement systems, primarily through our websites, portals, and mobile app. This will be delivered through numerous technologies and multiple channels, so a broad technical … problems across a wide variety of challenges and technical problems. Our technologies: C# and .Net core Web Api MVC React SQL Server Essential skills: Experience in C# Experience in .NET unit testing Ability to communicate effectively and work within a team environment Experience of developing and consuming More ❯

Benelux, CNE, Nordics, France, Izrael, Turkey, South Africa, Kazakhstan, ESE, DACH, Iberia, Ukraine. What are we looking for? IT, Math, Economics, Management, Engineering degree Experience in Service Management and Vendor Management Good skills in Stakeholder Management and Communications Fluent English What will be your key responsibilities? Vendor Service Management … knowledge of the service provided by BDS RC, including CIP, enhancements, projects, CV to be able to address concerns, questions, or ideas. CSI, Innovation, Customer Experience Initiate and drive ideas for service improvement, better customer experience, automation, and the like. Analyze the tickets to uncover trends … gaps, automation opportunities. Perform customer experience studies to get feedback and initiate improvements. Get regular feedback from Service Managers and BCF Leads and drive service improvement initiatives. Learn more about XLAs and incorporate those to service measures used in the area of responsibility. Use XLAs insights to drive More ❯

attractive to use. You’ll be taking charge of the entire process and must be able to manage multiple fast-paced projects. SKILLS + EXPERIENCE Experience working on a complex and innovative product Good knowledge of how products create a good customer experience Experience managing … a product from start to finish You must come from a start-up environment 2-4 years’ experience needed HOW TO APPLY If this sounds like the role for you, swiftly send over your CV to Izzi at Harnham by using the link below. More ❯

Mandatory one day a week in the office in W11 London) Duration: Maternity Cover Contract Summary Our client is a multi-award-winning international customer experience tech company. Their software seamlessly integrates into a client's technology stack and can increase sales conversions by 40%, reduce transaction times … and vastly improve the customer experience net promoter score. As the Technical Solutions Engineer, you will be responsible for understanding the client's needs, documenting the requirements and designing tailored technical solutions fit for purpose. We need someone who understands software as a service implementation, has an analytical … the capability and desire to work in a technical product support role. The Technical Solutions Engineer will also be expected to support the wider customer implementation, for example, troubleshooting, solution design, testing, customer education and post-implementation support. This role could suit a Developer who wants to be More ❯

Job Title/Req Number: Customer Assistant Manager/105550 Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds and Manchester we do … institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations … applying sector knowledge and technology solutions to deliver the best possible outcomes and get it right first time. Why Join KPMG as a Customer Assistant Manager? We recognise that, as individuals, we each have particular needs and that one size doesn’t fit all, when it comes to how More ❯

Responsibilities: 1 . Customer Relationship Establishment & Business Opportunity Expansion Proactively gain insights into key industries in the country/region/market, identify key/potential customers, and be able to proactively find key decision-making chains and identify customers' actual needs. Use customer's language to start … conversations, gain customer trust, mining product and technology needs, and form effective business opportunities. Carry out Secondary Development for existing customers, provide customers with experience upgrades in services, operational cooperation and other aspects, and promote resource expansion. Regularly contact existing and potential customers to keep abreast of key … relationships with customers' CXOs or decision makers, to obtain critical support in cooperation. 2. Product & Technological Value Delivery Based on the understanding of the customer's industry and business background, help the customer to understand the technical value of Alibaba Cloud's products such as Apsara Stack, seven More ❯

We are looking for a French Speaking Customer Service Agent based in London to join our client. About The Client: We are a global company providing payment services to our partners, merchant app stores, and their end-user customers. Our Customer Support team plays a vital role in … ensuring seamless operations and outstanding end-user customer experiences. As a Customer Support Agent, you will be part of our dedicated Customer Support team, assisting end-user customers in resolving inquiries and delivering exceptional support. Role Summary: As a Customer Support Agent, you will contribute to … our best-in-class payment services by providing prompt and accurate support to end-user customers. Working alongside a team of other Customer Support Agents, you will deliver excellent customer service, exceeding expectations, and meeting service-level agreements. With a focus on technical and analytical skills, you will More ❯

We are looking for a Japanese Speaking Customer Service Agent based in London to join our client. About The Client: We are a global company providing payment services to our partners, merchant app stores, and their end-user customers. Our Customer Support team plays a vital role in … ensuring seamless operations and outstanding end-user customer experiences. As a Customer Support Agent, you will be part of our dedicated Customer Support team, assisting end-user customers in resolving inquiries and delivering exceptional support. Role Summary: As a Customer Support Agent, you will contribute to … our best-in-class payment services by providing prompt and accurate support to end-user customers. Working alongside a team of other Customer Support Agents, you will deliver excellent customer service, exceeding expectations, and meeting service-level agreements. With a focus on technical and analytical skills, you will More ❯

we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise … our M2M databases. This role offers the chance to work with a diverse range of internal and external stakeholders, making a real impact on customer experience and operational efficiency. Your Daily Quest (Key Responsibilities): 🌎 Spearhead the end-to-end migration process for Wireless Logic and Arkessa customers, ensuring … customers and internal teams in the loop with regular, clear progress updates throughout the migration journey. Become our go-to expert on Energy Metering customer migrations and all three main migration types, sharing your knowledge and best practices. Develop and deliver engaging training sessions for both customers and internal More ❯

Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. … There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI … organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around More ❯

Tech Support & Implementation Specialist 🌍 UK (Remote or Hybrid, it’s up to you!) 💰 Competitive base salary based on experience Our Perks ❤️ Monthly Health & Wellness budget, increasing with length of service 📚 Annual Learning and Development budget, increasing with length of service 🤸🏽‍♂️ Flexible working in a choice-first environment - we trust … and more put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence (CXI) platform continuously analyses explicit and implicit customer feedback to enable our clients to identify what they should do next. … escalations Maintain documentation and implementation playbooks 🧰 What you’ll need: Ideally 2 to 5 years’ experience in SaaS support or implementation Familiarity with CX or feedback tools is preferred Data analysis experience and confidence in a data-driven environment Solid experience in technical troubleshooting Project management skills More ❯

Life on the team We are now looking for an International Customer Specialist to join our team in the UK due to growth, you will be work remotely 2pm through to 10pm. Joining the International business support team offers a unique opportunity to collaborate with diverse cultures, developing invaluable … our worldwide customers. What youll do Youll be responsible for the presales and post sales aspect of our international customers while ensuring a great customer experience and developing relationships with all stakeholders. This will include: Preparing pre-sales quotations in line with customer requirements working alongside our … of international ordering protocols for Export with our Trade Compliance. Prompt processing of orders, credits and rebills in SAP Accountable for the management of customer stock (buy & store, Inventory and contract stock) and works closely with Partner Management and Configuration and Logistics to optimise stock levels Supports standard customer More ❯

to excel in a dynamic, high-energy environment. Join our team and help shape the future of AI. 🌎 Location and Legalities This full-time Customer Success Manager position is based onsite in our brand-new Ultralytics office in London, UK, with a hybrid model of 3 days in-office … remote. Applicants must have legal authorization to work in the UK, as Ultralytics does not provide visa sponsorship. 🚀 What You'll Do As a Customer Success Manager at Ultralytics, you will be the primary advocate for our users, ensuring they derive maximum value from our products, including our open … source YOLO models and the Ultralytics HUB platform. Key responsibilities include: Manage the entire customer lifecycle, from onboarding to renewal, for our diverse user base, including key enterprise accounts. Develop and implement effective retention strategies to foster long-term customer loyalty and minimize churn. Utilize our CRM (primarily More ❯

we work hard, make quick decisions and deliver to our ambitious goals every day. The purpose of this role is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance … number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims/Enquiries and End of Life that ensure customer and client satisfaction. Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention. Capacity … to minimise business risk and ensure that all requirements are continually met. Motivating and engaging self-employed couriers to ensure a high standard of customer service between the courier and end customer that will improve overall customer and client satisfaction. Cost leadership and driving financial control through More ❯

proficient in developing product content strategies, skilled at blending UX writing with storytelling, and confident taking a content-first approach to end-to-end experience design. You’ll be ideal for this role if you: Are passionate about finding the right content solutions to meet users’ needs using research … data, and empathy Have extensive experience of bringing clarity, consistency and usability to the overall product experience Are dedicated to designing product experiences that are helpful and human What you’ll do Reporting to our Senior Content Design Manager, you’ll help drive the strategy and approach to … modelling and mapping), and UI frameworks to design content solutions that scale Auditing, analysing, structuring, creating and presenting compelling UX content throughout the product experience Partner across product and research teams using human-centered design methods to drive content tests that measurably improve the customer experience; and More ❯

every day. The purpose of this role is to ensure that the business meet's our clients and customers expectations by driving an excellent customer experience through a team who drive the engagement of self-employed couriers. The role is accountable for the performance of a team covering … to maintain and further improve both the Company and third-party contractual standards. You will be accountable for: Responsible for regional performance targets and customer satisfaction through the guiding, coaching and managing of a team of Community Delivery Managers. Influencing the build of and responsible for the delivery and … Manager, and key stakeholder across the organisation through effective communication skills resulting in high performance in the end to end parcel journey. Accountable for customer complaint escalation management and timely resolution to ensure customer satisfaction through liaising with the Customer Services Team and leadership of Community Delivery More ❯